World-class Remote Consulting Expertise for BlackBerry Technology
RIM BlackBerry Remote Configuration SupportSafe and dependable access from smartphones to messaging systems like Microsoft Exchange Server, Lotus Domino, or Groupwise has become mandatory for companies of any type who want to optimize competitiveness. RIM's BlackBerry smartphones and the BlackBerry Enterprise Server (BES) are among the premiere solutions for enabling and administering wireless communications. But, maintaining productive BlackBerry systems has become complex due to the advanced tools that exist to fulfill the requirement for enterprise-class security and non-stop operation. Progent's BlackBerry certified engineers are expert at providing online support services for BlackBerry systems, reducing service costs and resolving issues more quickly than is possible with conventional on-premises consulting.

Progent maintains a seasoned team of online engineers certified to support IT system that include technology from all major vendors. (Refer to technical certifications of Progent's engineers.) Progent's Cisco-certified CCIE network engineers can assist your company to manage challenging issues with your infrastructure. Progent's Apple certified support staff can help you to interface Macs with your mobile communications environment and can provide support with Apple iPhone integration. Progent's Linux specialists can provide expertise for supporting servers based on all leading distributions of Linux including RedHat Linux, SUSE, Debian-GNU, CentOS, Ubuntu, Mandriva Linux, PCLOS, fedora Linux, and Gentoo. This range of support skills permits Progent to offer a one-stop solution for any IT assistance required in mixed-vendor environments and eliminates the finger-pointing that small companies often encounter when trying to find computer help.

Progent's information technology security consultants have earned prestigious security credentials such as Certified Information Security Manager (CISM) and CISSP. Progent's enterprise-class security experts can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security consulting services for small companies include a pair of economical security inventory scanning service packages that enable small companies to get an impartial security assessment from a Progent security engineer to determine possible risks in the security profile you present on both sides of your firewall.

Technical Expertise for BlackBerry BES Server
RIM's high-end solution for administering big collections of BlackBerry wireless handsets is the BlackBerry BES Server. This powerful tool allows Exchange, Domino, or Groupwise users to transmit and receive emails that stay encrypted in transit to provide maximum data protection. BlackBerry BES Server also streamlines a broad selection of crucial management tasks that span from BlackBerry deployment and upgrades to wireless security and fault tolerance.

RIM BlackBerry Enterprise Server Troubleshooting Support

Progent's BlackBerry-certified consultants can help you utilize BlackBerry Enterprise Server to perform routine tasks such as:

  • Deploy and manage applications
  • Schedule device, program, and IT policy updates
  • Update BlackBerry device firmware remotely
  • Control client settings with BlackBerry's vast library of IT policies

Progent's BlackBerry-qualified consultants can also help you to utilize BlackBerry BES Server to implement important procedures not supported by the entry-level BlackBerry BES Server Express. These tasks include:

  • Set up and manage BlackBerry's high-availability infrastructure based on VMware
  • Deploy BlackBerry smartphones wirelessly
  • Establish custom administration roles
  • Monitor and report on the health of your system

Expert RIM BlackBerry Consulting Support Available Remotely from Progent
Progent's certified RIM BlackBerry engineers are accessible online to provide expert assistance to businesses in the Raleigh region or throughout the state of North Carolina. Progent's seasoned online consulting team has helped IT organizations resolve computer issues and cut IT service costs in every state in the United States and built a substantial base of loyal customers. (See Progent's customer testimonials.)

Progent can provide remote help for a broad array of issues related to BlackBerry products such as synchronization, configuration with Exchange Server, managing BlackBerry Enterprise Server, and strengthening wireless security. Important RIM BlackBerry certifications earned by Progent's consulting experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmA Progent BlackBerry Certified Support Specialist can help your company to perform common technical operations such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account settings, launching e-mail filters, changing user profiles, update BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to run with your corporate messaging software. Progent's seasoned experts can in addition help you to resolve a broad array of problems associated with synchronization, handset recognition, email consistency, web browsing, mobile connectivity, Instant Messaging, desktop software installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering countrywide remote help for small business IT networks, Progent offers quick and affordable access to a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your wireless technical support costs at a minimum and, by solving problems quickly, optimizes the output of your BlackBerry smartphone clients.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to design, deploy, validate, repair, and produce documentation for a wireless solution based upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's world-class engineering support services for BlackBerry include business and network needs analysis, solution design, installation strategy and implementation, performance tuning, design of a high-availability architecture, information backup and business recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your operational objectives and to design a mobile wireless system that meets your IT budget and supports your business strategy. Progent can clarify the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing network architecture's suitability to accommodate a BlackBerry Enterprise Server, help you to determine which management approach and equipment meet your requirements, and evaluate your email and messaging environment topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart decisions concerning options for software editions, server hardware and mass storage, network topology, and application set up.

To optimize system security, Progent's BlackBerry consultant can help your company to choose and activate appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-qualified security engineers to perform company-wide security assessment and compliance testing and suggest improvements to account for your BlackBerry solution.

Call or Email Progent to Get Help from a RIM BlackBerry-Qualified Consultant
If you wish to contact Progent about consulting assistance for BlackBerry mobile wireless integration, phone 1-800-993-9400 or refer to Contact Progent.
















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