Enterprise-class Remote Consulting Expertise for BlackBerry Environments
BlackBerry Online Integration AssistanceSecure and uninterrupted connectivity from handheld devices to collaborative messaging platforms like Exchange, IBM Lotus Domino, or Groupwise has become a necessity for companies of any type who want to optimize productivity. RIM's BlackBerry smartphones and the BlackBerry Enterprise Server (BES) are among the most popular technologies for building and managing wireless communications. But, maintaining productive BlackBerry environments has become challenging because of the advanced mechanisms that exist to meet the demand for enterprise-class protection and non-stop operation. Progent's BlackBerry qualified engineers are experienced at providing online support services for BlackBerry environments, lowering support costs and taking care of issues more quickly than is feasible via traditional on-premises service providers.

Progent has a large team of remote consultants certified to support IT system that include products from all major vendors. (Refer to industry certifications of Progent's engineers.) Progent's Cisco-certified CCIE network engineers can help your company to manage complex problems with your network environment. Progent's Apple qualified experts can help your business to integrate Macs with your wireless communications solution and can provide expertise with iPhone and iPad integration. Progent's Linux specialists can provide assistance in supporting application servers based on all leading implementations of Linux such as RedHat Linux, SUSE Linux, Debian-GNU, CentOS Linux, Ubuntu Linux, Mandriva, PCLlinuxOS, fedora Linux, and Gentoo Linux. This range of support skills allows Progent to act as a one-stop solution for any consulting assistance required in mixed-platform environments and avoids the finger-pointing that small companies commonly confront when trying to find technical support.

Progent's network security engineers have been awarded top security credentials such as Certified Information Systems Auditor and CISSP. Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security services for small businesses include two economical security inventory scanning service bundles that enable small companies to get an objective network security evaluation from a Progent security engineer to determine possible risks in the security profile you present on both sides of your firewall.

Technical Support Services for BlackBerry Enterprise Server
Research in Motion's advanced solution for administering large collections of BlackBerry smartphones is the BlackBerry BES Server. This sophisticated tool allows Exchange Server, Lotus, or Groupwise users to transmit and receive emails that are encrypted during wireless transit to ensure maximum data protection. BES Server also simplifies a wide selection of key administrative tasks ranging from BlackBerry deployment and updates to wireless security and fault tolerance.

BlackBerry BES Server Configuration Assistance

Progent's BlackBerry-certified engineers can assist you to utilize BlackBerry Enterprise Server to perform routine jobs like:

  • Deploy and manage applications
  • Schedule smartphone, program, and IT policy updates
  • Update BlackBerry device software wirelessly
  • Control user and group configurations with BES Server's extensive selection of policies

Progent's BlackBerry-qualified engineers can also assist you to use BES Server to perform key tasks not supported by the entry-level BlackBerry Enterprise Server Express. These tasks include:

  • Install and support BlackBerry's fault-tolerant architecture based on VMware
  • Deploy BlackBerry devices wirelessly
  • Establish specialized administration roles
  • Automatically track and analyze the health of your BlackBerry system

Some Ways That Progent Can Assist Your Business to Manage and Troubleshoot Your BlackBerry Solution
Progent can provide a seasoned BlackBerry support who has earned certifications from RIM in all key facets of BlackBerry technology. Progent's BlackBerry support skills span areas from troubleshooting synchronization problems to architecting wireless productivity solutions based on BlackBerry Enterprise Server (BES). These RIM BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent can provide the support of a BlackBerry Certified Solution Designer to help you to plan, install, validate, troubleshoot, and document a mobile wireless environment based upon the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's advanced engineering support services for BlackBerry technology include business and network needs assessment, system architecture, installation strategy and implementation, performance tuning, design of a fault-tolerant architecture, data backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your technical goals and to design a mobile wireless environment that fits within your information technology budget and supports your business strategy. Progent can explain the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing network architecture's ability to accommodate a BlackBerry BES Server, assist you to decide which administration approach and hardware products meet your needs, and evaluate your email and messaging system configuration. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on each other so you can make smart decisions about options for software versions, server hardware and storage, network architecture, and application set up.

To maximize network protection, Progent's BlackBerry expert can help your company to select and enable sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-qualified security engineers to perform company-wide security vulnerability and compliance validation and recommend enhancements to account for your BlackBerry solution.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for deploying, administering, monitoring, and maintaining one or several BlackBerry Enterprise Servers in a messaging environment based on Exchange Server. Progent's BlackBerry-certified consultant has expertise in important areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can show you how to add and delete BlackBerry smartphone users on Exchange Server and Active Directory, set up, track, and administer BlackBerry BES Server, manage BlackBerry smartphones and user accounts, back up and support storage groups, apply permissions, install the Mobile Data System and Instant Messaging, install push and pull access control lists, manage Microsoft Exchange Server data flow, generate, edit, and assign WLAN and Virtual Private Network configuration sets, set up SNMP traps, and generate reports based on SNMP results.

Progent's BlackBerry-certified expert can support your BlackBerry technology in a number of settings such as Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Qualified Professional
In order to get in touch with Progent about technical support for BlackBerry wireless integration, phone 1-800-993-9400 or see Contact Progent.

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