Consulting and Technical Support Services for BlackBerry Solutions
RIM BlackBerry SupportBlackBerry mobile smartphones were once one of the most popular solutions for maintaining anytime-anywhere access to messaging, calendars, web programs, and other vital business information. Progent can provide Raleigh, North Carolina businesses the services of BlackBerry-qualified experts who can help companies to maintain existing BlackBerry environments or migrate smoothly to a more popular mobile solution.

As the sophistication of small business networks has increased, and as the demand for world-class security, reliability, and disaster recovery has grown to be the norm for businesses of all sizes, successful integration and maintenance of RIM BlackBerry technology has become increasingly difficult. To handle issues like data protection, business continuity, and synchronization of BlackBerry handhelds with diverse email servers and company databases, small businesses frequently turn to external support professionals who offer expertise in BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-qualified engineers who can assist small organizations to plan, manage, and troubleshoot BlackBerry environments economically and efficiently, eliminating the requirement for an in-house BlackBerry solutions expert and reducing the expense and stress of maintaining mobile workers. Progent's BlackBerry technology specialists have extensive experience working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This breadth of knowledge, coupled with Progent's proven online service delivery model, gives small businesses an economical solution for incorporating BlackBerry technology productively into their IT system.

Progent's consultants can assist your business with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 configuration and Microsoft Exchange setup so that your data and email systems work optimally with BlackBerry BES Server. Progent can also show you how to upgrade from previous releases of BlackBerry and Microsoft technology, configure easy-to-use management tools to help you track and control BlackBerry smartphones throughout your company, recommend security policies that make sense for your company, customize mobile software, and ensure that your IT network infrastructure is properly designed to accommodate your BlackBerry users. In addition, Progent's business continuity specialists can help ensure that your BlackBerry data is included in your regular backup processes in order that it can be restored quickly and safely.

Integration Help for BlackBerry Enterprise Server (BES)
RIM's high-end platform for managing big collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server (BES). This powerful software enables Exchange Server, Lotus Domino, or Groupwise users to send and receive emails that stay encrypted during wireless transit to ensure maximum security. BlackBerry Enterprise Server also simplifies a broad selection of key management jobs ranging from smartphone configuration and upgrades to wireless security and fault tolerance.

BlackBerry BES Server Configuration Help

Progent's BlackBerry-qualified engineers can help you utilize RIM BlackBerry Enterprise Server to perform basic tasks like:

  • Deploy and manage applications
  • Schedule device, program, and policy updates
  • Update BlackBerry device software remotely
  • Manage user and group settings with BlackBerry's vast library of policies

Progent's BlackBerry-certified consultants can also assist your company to utilize BlackBerry BES Server to implement important procedures not supported by the entry-level BlackBerry BES Server Express. These tasks include:

  • Install and manage BES Server's high-availability architecture based on virtual servers
  • Deploy BlackBerry devices wirelessly
  • Establish custom administration roles
  • Monitor and analyze the overall health of your BlackBerry solution

Some Ways That Progent Can Help Your Business to Manage and Troubleshoot Your BlackBerry Environment
Progent can provide a seasoned BlackBerry support who has been awarded accreditations from RIM in all key aspects of BlackBerry technology. Progent's BlackBerry support services range from resolving synchronization problems to architecting wireless workforce solutions based on BlackBerry Enterprise Server. These RIM BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Support Specialist
Blackberry HelpA Progent BlackBerry Certified Support Specialist can help you to carry out basic support operations such as configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, launching messaging filters and auto-signature, modifying user profiles, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to work with your company messaging solution. Progent's seasoned service professionals can in addition assist your business to troubleshoot a broad range of issues concerning synchronization, device recognition, email consistency, web access, wireless connections, Instant Messaging, workstation application configuration, and Desktop Redirector.

As a top innovator in delivering nationwide remote support for small business IT networks, Progent can provide responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your wireless technical support expenses low and, by handling issues promptly, optimizes the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist has the knowledge required to configure and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry specialist can help you to utilize tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical procedures such as troubleshooting enterprise activation issues, registering and removing BlackBerry device users, setting activation passwords, implementing over-the-air software installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and recovery mechanisms.

Progent's BlackBerry consultants can also help you to use administration software such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and using WiFi for activation. Also, Progent can help you understand the function of operational policies in the BlackBerry BES system and help your company to define and implement appropriate security configurations.

Progent's certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your existing Microsoft Exchange architecture for operating in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry system to the latest version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for deploying, managing, monitoring, and maintaining one or several BlackBerry BES Servers in an email environment powered by Microsoft Exchange. Progent's BlackBerry engineer offers support skills in important technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can assist you to add and delete BlackBerry smartphone clients on Microsoft Exchange and Windows Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry devices and client accounts, back up and maintain storage groups, configure permissions, install the Mobile Data System and IM, implement push and pull access control lists, control Microsoft Exchange Server data flow, create, update, and apply WLAN and VPN configuration sets, implement SNMP traps for alerts, and produce management reports to summarize SNMP data.

Progent's BlackBerry-certified consultant can help you with your BlackBerry technology in a number of environments that can include Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

Call or Email Progent for Help from a BlackBerry-Certified Expert
To contact Progent about technical expertise for BlackBerry mobile wireless integration, call 1-800-993-9400 or refer to Contact Progent.
















© 2002- 2018 Progent Corporation. All rights reserved.