Consulting Support for BlackBerry Environments
BlackBerry SupportBlackBerry mobile smartphones were at one time among the most popular products for maintaining anytime-anywhere access to email, calendars, web programs, and other critical business information. Progent offers Raleigh, North Carolina companies the expertise of BlackBerry-certified experts who can assist organizations to manage their BlackBerry deployments or transition efficiently to a current smartphone platform.

As the complexity of small company IT technology has expanded, and as the need for world-class security, dependability, and disaster recovery has grown to be the norm for organizations regardless of size, successful deployment and maintenance of BlackBerry solutions has grown increasingly challenging. To handle areas like data protection, business continuity, and synchronization of BlackBerry PDAs with a variety of email systems and company databases, small businesses frequently turn to outside support firms who specialize in RIM BlackBerry integration and troubleshooting.

Progent can provide the services of BlackBerry-qualified consultants who can assist small organizations to design, manage, and troubleshoot BlackBerry solutions economically and effectively, doing away with the need for an in-house BlackBerry technology specialist and reducing the expense and hassle of supporting wireless work groups. Progent's BlackBerry technology engineers have extensive experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified network security professionals. This breadth of knowledge, coupled with Progent's proven remote service delivery capabilities, provides small businesses an affordable solution for integrating RIM BlackBerry technology productively into their IT system.

Progent's engineers can help you with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 configuration and Exchange Server 2016 setup so that your data and messaging infrastructure function efficiently with BlackBerry BES Server. Progent can also help you to migrate from older versions of BlackBerry and Microsoft technology, set up easy-to-use administration utilities so you can monitor and control BlackBerry smartphones throughout your company, define security policies that make sense for your business, customize mobile software, and make sure that your IT network infrastructure is appropriately designed to handle your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry information is incorporated in your scheduled backup processes so that it can be recovered rapidly and thoroughly.

Technical Support for BlackBerry BES Server
RIM's advanced solution for administering large collections of BlackBerry smartphones is the BlackBerry BES Server. This sophisticated tool allows Exchange Server, Lotus, or Groupwise users to send and receive emails that stay encrypted during wireless transit to ensure optimum data protection. BlackBerry Enterprise Server also streamlines a wide variety of key management tasks that span from BlackBerry configuration and updates to mobile security and high availability.

BlackBerry Enterprise Server Troubleshooting Support

Progent's BlackBerry-qualified consultants can show you how to utilize BlackBerry Enterprise Server to perform routine tasks like:

  • Deploy and manage applications
  • Schedule device, program, and policy updates
  • Upgrade BlackBerry device firmware remotely
  • Manage client configurations with BES Server's vast library of policies

Progent's BlackBerry-qualified engineers can also help your company to use BlackBerry Enterprise Server to implement key procedures not supported by the less advanced BlackBerry BES Server Express. These tasks include:

  • Install and manage BES Server's fault-tolerant architecture using virtualization
  • Deploy BlackBerry devices remotely
  • Set specialized management roles
  • Automatically track and analyze the overall health of your BlackBerry solution

Progent's Online BlackBerry-Certified Consulting Services is Fast and Economical
For companies in Raleigh, North Carolina who want fast and affordable help from an authorized RIM BlackBerry consultant, Progent delivers effective remote assistance from a veteran support team who have delivered IT solutions to organizations in each state in the country. (Refer to Progent's customer testimonials.)

Remote support eliminates travel costs and enables specialists to fix technical issues rapidly, so you reduce lost productivity. Progent's BlackBerry specialists have been awarded accreditations in all BlackBerry solutions and offer professional support in fields including fixing synchronization problems, configuring BlackBerry BES Server, and creating a secure, fault-tolerant network architecture for BlackBerry users. Credentials held and practice areas offered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Support Specialist can help your company to carry out common technical operations such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account settings, setting up messaging filters and auto-signature, editing user accounts, upgrading BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to work with your corporate email software. Progent's certified service professionals can also assist your business to troubleshoot a wide range of problems concerning synchronization, device detection, messaging reconciliation, web browsing, wireless connections, IM, desktop software installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering countrywide online help for small company IT networks, Progent offers quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your BlackBerry technical support costs low and, by dealing with problems promptly, maximizes the productivity of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified specialist can show you how to utilize resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical procedures such as troubleshooting enterprise activation problems, registering and removing BlackBerry device clients, activating passwords, implementing wireless program loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.

Progent's BlackBerry-certified engineers can also assist you to operate management software like the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow problems, and using WiFi for activation. Also, Progent can explain the function of operational policies in the BlackBerry Enterprise system and help your company to define and implement sensible security configurations.

Progent's certified Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your current Microsoft Exchange architecture for operating smoothly with BlackBerry BES Server or migrate your BlackBerry solution to the latest version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, managing, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging environment powered by Exchange. Progent's BlackBerry consultant has expertise in key technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can help you to add and delete BlackBerry smartphone users on Exchange Server and Active Directory, configure, monitor, and manage BlackBerry BES Server, manage BlackBerry devices and client accounts, back up and support storage groups, configure permissions, set up the MDS and IM, deploy access control lists, manage Microsoft Exchange data flow, generate, edit, and assign wireless LAN and VPN configurations, implement SNMP traps for alerts, and produce reports based on SNMP results.

Progent's BlackBerry expert can help you with your BlackBerry technology in a number of environments that can include Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent offers the services of a BlackBerry Certified Solution Designer to help you to design, deploy, test, troubleshoot, and document a wireless solution built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's world-class engineering services for BlackBerry include business and technology requirements assessment, solution design, deployment planning and implementation, performance optimization, configuration of a high-availability architecture, information backup and business recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your technical objectives and to create a mobile wireless environment that meets your IT budget and aligns with your business strategy. Progent can clarify the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network architecture's suitability to support a BlackBerry Enterprise Server, help your organization to decide which administration model and equipment meet your needs, and analyze your messaging system topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make smart decisions about alternatives for software editions, server hardware and mass storage, network design, and application set up.

To maximize system security, Progent's BlackBerry expert can help you to choose and activate appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-qualified security specialists to run company-wide security vulnerability and compliance testing and suggest improvements to support your BlackBerry solution.

Call or Email Progent to Get Help from a BlackBerry-Certified Professional
If you wish to contact Progent about engineering support for BlackBerry wireless technology, call 1-800-993-9400 or see Contact Progent.
















© 2002- 2019 Progent Corporation. All rights reserved.