World-class Remote Support Expertise for BlackBerry Environments
BlackBerry Remote Integration HelpSafe and reliable connectivity from smartphones to messaging systems like Exchange Server, Lotus Domino, or Novell GroupWise has become a strategic requirement for businesses of any type who wish to maximize competitiveness. Research in Motion's BlackBerry smartphones and the BlackBerry BES Server are among the most popular technologies for enabling and administering mobile connectivity. But, supporting productive BlackBerry environments has become challenging due to the advanced tools that exist to fulfill the demand for world-class security and non-stop operation. Progent's BlackBerry certified engineers are expert at delivering online support expertise for BlackBerry systems, reducing support costs and resolving problems faster than is feasible via ordinary on-site service providers.

Progent has a large group of online consultants qualified to maintain IT system that incorporate technology from all popular vendors. (Refer to industry certifications of Progent's engineers.) Progent's Cisco-certified CCIE network engineers can assist your company to manage complex issues with your infrastructure. Progent's Apple certified support staff can help your business to interface Macintosh computers with your mobile connectivity environment and can provide support with Apple iPhone integration and management. Progent's Linux specialists can offer assistance for managing servers based on all leading implementations of Linux such as RedHat, SUSE Linux, Debian GNU/Linux, CentOS Linux, Ubuntu, Mandriva Linux, PCLlinuxOS Linux, fedora Linux, and Gentoo. This range of practice areas permits Progent to offer a one-stop solution for any consulting consulting needed in mixed-platform environments and eliminates the finger-pointing that small companies commonly confront when trying to find computer help.

Progent's network security engineers have earned top security accreditations including Certified Information Security Manager and Information System Security Architecture Professional. Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security services for small companies include two ultra-affordable security penetration scanning service bundles that allow small companies to get a professional network security assessment from a Progent security consultant to uncover possible weaknesses in the security profile you present inside and outside your firewall.

Consulting Services for BlackBerry Enterprise Server (BES)
RIM's advanced solution for managing big collections of BlackBerry devices is the BlackBerry Enterprise Server (BES). This powerful tool allows Exchange, IBM Lotus Domino, or Novell GroupWise users to send and receive emails that are encrypted in wireless transit to ensure optimum data protection. BlackBerry BES Server also simplifies a broad selection of vital administrative tasks that span from smartphone deployment and updates to mobile security and high availability.

BlackBerry Enterprise Server Configuration Support

Progent's BlackBerry-qualified consultants can show you how to use RIM BlackBerry BES Server to do routine jobs such as:

  • Deploy and manage applications
  • Schedule smartphone, application, and IT policy updates
  • Upgrade BlackBerry smartphone firmware remotely
  • Manage client configurations with BlackBerry's extensive selection of IT policies

Progent's BlackBerry-qualified consultants can also help you to utilize BlackBerry BES Server to implement important tasks not supported by the less advanced BlackBerry Enterprise Server Express. These tasks include:

  • Configure and support BlackBerry's fault-tolerant infrastructure using VMware
  • Install BlackBerry devices wirelessly
  • Set specialized administration roles
  • Automatically track and analyze the integrity of your solution

Progent's Online BlackBerry-Certified Support is Quick and Economical
For companies in Raleigh, North Carolina who require fast and economical access to a qualified BlackBerry support expert, Progent delivers effective remote help from a veteran support team who have delivered IT solutions to organizations in every state in the U.S. (See Progent's client testimonials.)

Online support eliminates travel expense and lets engineers solve technical issues rapidly, so you minimize wasted productivity. Progent's BlackBerry specialists have earned certifications in the entire range of BlackBerry technologies and offer expert support in areas including troubleshooting synchronization problems, deploying BlackBerry Enterprise Server, and designing a protected, high-availability network architecture for BlackBerry users. Credentials held and practice areas offered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsA Progent BlackBerry Certified Support Specialist can help your company to carry out common support operations such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account settings, launching e-mail filters, editing user accounts, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your company messaging software. Progent's certified experts can in addition help your company to troubleshoot a broad range of issues associated with synchronization, device detection, email reconciliation, web access, wireless connectivity, IM, desktop software installation, and Desktop Redirector.

As a leader in delivering nationwide online help for small office IT networks, Progent can provide quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your BlackBerry technical support costs at a minimum and, by dealing with issues promptly, maximizes the output of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can assist you to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform important tasks including resolving enterprise activation issues, registering and removing BlackBerry smartphone users, activating passwords, implementing over-the-air program loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up backup and restore processes.

Progent's BlackBerry-certified consultants can also show you how to operate management software like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow problems, and utilizing WiFi for activation. Also, Progent can explain the role of operational policies in the BlackBerry BES system and help you to define and implement sensible security configurations.

Progent's certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Microsoft Exchange infrastructure for working in conjunction with BlackBerry Enterprise Server or move your BlackBerry system to the most recent edition of Exchange.

Contact Progent to Get Support from a BlackBerry-Qualified Professional
If you wish to ask Progent about professional help for BlackBerry mobile wireless integration, call 1-800-993-9400 or see Contact Progent.
















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