Remote Computer Network Support Services for Raleigh Small Business Computer Networks
For small offices and new businesses in Raleigh or throughout the state of North Carolina, Progent's phone-based network support specialists are ready to deliver professional and economical IT support the moment your organization requires it. More than a decade of delivering remote technical assistance has led to Microsoft Gold certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to fix computer problems quickly while avoiding the expense and lost productivity that comes with in-person service visits.
Even if your Raleigh small business deals with a local independent support technician or maintains an in-house organization that can handle the majority of computer problems, Progent’s Microsoft and Cisco certified engineers offer an easy and transparent remote extension of your local resources for situations when your usual service personnel either lack the bandwidth or the expertise to address unexpected system crises or especially complicated integration problems.
Features of Progent's Remote Network Support for Raleigh
Progent's online help, remote repair, network security consulting, and network administration services offer small companies in Raleigh or anywhere in the state of North Carolina unparalleled leverage for your IT investment. Whether you need one-time phone support and remote network repair or ongoing Help Desk outsourcing support and network administration, Progent's experts can deliver your office world class IT support while permitting you to avoid the expense and hassle of maintaining a large in-house IT staff. Key features of Progent's online help services include:
Fast Telephone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified technicians can provide immediate and economical expertise to small companies in Raleigh and is also ideal for customers in more remote areas of North Carolina that have a limited supply of technicians with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Certified Partner support firm, Progent has access to a wide array of Microsoft support tools, technical databases, and continuing education.
By the Minute Rates to Minimize Expenses
Progent offers remote support on a by-the-minute billing plan, so you are charged only for the support you use. Progent asks for no minimum fee for online service and asks for no monthly subscription fee. This keeps you from facing big bills for quick fixes.
Availability of Cisco Network Architecture Professionals
As a Certified Partner for Cisco Systems, Progent can provide access to on-staff specialists with experience in planning, implementing, and troubleshooting networking environments based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create fast, high-availability, and secure infrastructure for local and remote networking.
By offering a convenient centralized source for IT generalists and specialists, Progent is able to tailor timely, inexpensive, and comprehensive information technology solutions that align with the unique needs of your business.
Advanced Remote Connectivity Tools
Secure online connectivity allows Progent's service experts to observe precisely what your customers see. This makes it easier to find quick fixes to problems that might otherwise require an expensive onsite service call. Sophisticated remote access tools and experienced technicians combine to allow Progent to repair most network problems rapidly and affordably. Progent is a pioneer in offsite support and remote system tracking.
Support for Leading VPN Gateways
Progent supports secure VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.
24x7 Service for High System Uptime
For small offices with vital applications, Progent offers 24x7 remote support services. Used in conjunction with automated 24x7 server monitoring based on Microsoft's MOM platform, this service can help produce high system uptime.
Help Desk Services
Progent's Help Desk Call Center services are designed especially for budget-conscious small organizations whose clients require instant recourse to a Help Desk Call Center with effective telephone support and full escalation capability.
Advantages of Progent's IT Support for Small Companies in Raleigh
Progent's online support services enable your City# small company to realize the advantages of on-call, world-class network support without the expense of managing a full-time IT organization. Your information system will acquire greater strategic value by becoming more reliable, productive, and secure. Benefits to your business include:
Convenient virtual extension of your on-site support resources
With most small offices in Raleigh or anywhere in North Carolina, nearby computer support providers, whether made up of independent consultants or an in-house maintenance staff, can handle typical technical problems. On the other hand, serious problems can spring up when local resources are too busy or absent, and some problems may be associated with IT products that is unfamiliar to your local support personnel. In these instances, Progent's online support experts provide a convenient, fast, and affordable way to supplement your local help and to pass on valuable information to improve your ability to deal with downstream problems in-house.
Less Reliance on Freelance Service Providers
For network support, small offices commonly rely on individual freelance consultants. While independent consultants have less overhead than larger consulting companies and can afford to charge lower rates, they are sometimes stretched too thin, making it hard to respond quickly to crisis situations. If a freelance consultant is busy with another client, sick, on a trip, or in class, the absence of backup help may require your business to go without assistance during an emergency. As your small business grows, system unavailability and problems with critical applications are more costly. The money you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent provides a dependable source of reserve support experts to make sure your IT system remains available.
Build a Solid Foundation for Smooth Expansion
Small companies often start with an IT architecture created on a modest budget. Lacking a strong framework, band-aid fixes can get piled onto a shaky foundation. When a company grows, reliability and expandability issues can impede the success of the business. These poorly built environments need careful analysis, intelligent long-term planning, and broad-based IT expertise to evolve to a system infrastructure that can offer the stable foundation to meet current business demands and simplify downstream expansion.
Interact with Solution Providers Instead of Product Vendors
Small organizations require advice and technical training to negotiate an increasingly complicated maze of technology alternatives capable of promoting business growth and enhancing productivity. They hardly need a network consultant who is motivated to sell a specific vendor's products. Network consulting and product sales can result in a situation where the proposed
solution is designed around a profitable product instead of the true needs of a small business. Progent avoids these conflicts of interest by offering only services instead of products. This enables Progent to align IT expertise with the real interests of customers.
How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's head count, depth of technical knowledge, refined remote support tools, and familiarity with enterprise networking enable small companies to avoid the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance service providers, or limited in-house resources.
Proven Methodology
Progent’s staff of Microsoft and Cisco qualified experts average more than ten years of hands-on industry experience, at the front lines of IT support, executing a wide range of technical projects for an extensive mix of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support personnel. This guarantees that you get not just expert technical help, but also a consultant with field-tested approaches for using technical knowledge to solve real-world IT problems efficiently.
Value Pricing
Progent's pricing policy is to charge for phone support and in-person help per minute. Consequently, you are charged exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no service activation fee and requires no monthly commitment. Many support organizations demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big bills for fast fixes so you won't be forced to allow less critical problems to fester.
Full Records of Delivered Services
Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or local support firms who provide scant documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation sent by every staff member to each client. The discipline of documenting and organizing service activity results in more effective service and avoids a slew of common misfortunes such as when a support client is effectively held captive to a consultant who won’t let go of the keys to the kingdom.
Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve problems that are within their scope, Progent is able to focus on providing hard-to-find skills where Progent has few competitors. Companies who work with familiar independent consultants or who maintain in-house IT personnel benefit when Progent transfers knowledge about critical technology and tested processes to make their networks more reliable, secure, and efficient.
24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only support firms to offer round-the-clock network monitoring services based on Microsoft Operations Manager. MOM allows your computer maintenance to be anticipatory rather than reactive. By uncovering potential issues before they result in downtime, system monitoring can keep your information network from painful and expensive availability losses.
How Does Our Company Start Receiving Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for network help, go to Immediate Urgent Support.
New Edge is a nationwide CLEC provider of managed data networks and last-mile Internet access. New Edge Networks provides a wide spectrum of data services including New Edge DSL, SDSL, ADSL, T1, Bonded T1, Point-to-Point T1, Frame Relay, Asynchronous Transfer Mode, Private Line Services, and DS3. New Edge Networks also provides VoIP solutions. Progent has an agent agreement with New Edge Networks and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the expertise to help you integrate New Edge Networks carrier services to create a world-class, cohesive communications network on a realistic budget.
Mid-sized companies can derive all the advantages of MOM and have quick access to Progent’s Microsoft and Cisco qualified network consulting professionals. With Progent's economically priced network support programs, medium-size businesses can select a simple MOM-based co-sourcing service program with network monitoring, automated alerts, in-depth reporting, Help Desk Call Center, and online troubleshooting. For businesses with mission-critical applications who need non-stop networking, Progent offers a comprehensive round-the-clock outsourcing solution. Progent offers expertise in MOM 2005 and MOM 2000 to offer mid-size business information systems world-class reliability, protection and productivity.
Progent can supply companies in the San Francisco Bay Area and select cities nationally with an Excel specialist who can help you design powerful Excel solutions or provide 1-on-1 coaching in the latest features of Microsoft Excel 2007 and 2003. Progent's Microsoft and Cisco certified engineers can help your business build and manage a protected, robust network and communications foundation to run your Microsoft Excel applications.
Progent provides consulting expertise for WatchGuard Firewall security appliances such as the Firefox X Core line of Firewalls and the Firebox VPN Gateway. Progent's WatchGuard professionals can help you choose, configure, and maintain a WatchGuard VPN security appliance that fits your security strategy and fits your IT budget. Progent can also help you to combine WatchGuard Firewall/VPN and SSL VPN devices with security technology from other suppliers and provide a one-stop source for network help, training, and security consulting.
In addition to offering Great Plains consultants, Progent can give you access to experts in Microsoft Axapta, Microsoft Dynamics NAV Business Management Software, Microsoft Solomon, Microsoft Business Solutions Retail Management System, Macola ERP by Exact Software, MAS 90 ERP by Sage Software, and QuickBooks Pro by Intuit. Progent's experts also can show you how to build and support a protected, reliable server and communications foundation to support your ERP, MRP and accounting applications.
Progent's Sun Solaris family consulting experts offer small and mid-size companies and software developers assistance with administering and supporting Solaris environments that coexist with Microsoft-powered networks. Progent offers your business access to Sun Solaris consultants, support professionals qualified by Microsoft and Cisco, and security experts with CISM and CISA credentials. This broad range of expertise offers you a convenient one-stop consulting firm to help you create and maintain a secure and robust cross-platform network and communications infrastructure that allows Sun Solaris and Microsoft coexistence by integrating MS Windows with major versions of UNIX such as Apple Mac OS X, Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux variations such as RedHat Linux, SUSE, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.
Secure Application Publishing with Internet Security and Acceleration Server 2006 provides more protection of intranet applications while enabling enhanced productivity by making these resources available to authorized remote or mobile users. ISA Server can guard corporate applications, services, and data throughout all network components with stateful packet inspection and powerful publishing wizards. Progent's Microsoft-qualified Internet Security and Acceleration Server 2006 consultants can show you how to plan, install, set up, and maintain ISA Server 2006 on your network so that your business benefits from a smart and affordable balance of protection, convenience, and performance.
Progent’s management reporting consultants offer experience in Crystal Reports, FRx, and Microsoft Access reporting software. Progent can also help you configure the server, networking and security foundation necessary to support a cutting-edge reporting solution. Progent’s reporting specialists can be especially useful in helping you integrate data from various data repositories such as Access, Excel, XML, OLAP, SQL and a broad range of accounting packages and enterprise management software.
Progent's Microsoft-certified Windows Server 2000 experts can provide network help and information technology consulting services for the complete family of Microsoft .NET Servers, Windows 2000 Server, and Microsoft Windows 2003 Server. Progent's Microsoft Windows Server 2000 integration, optimization, and troubleshooting offerings include system planning, installation, documentation, local and off-site support, Help Desk outsourcing, expert security analysis, turn-key outsourcing, and cost-effective co-sourcing.
Progent's experts can provide Macintosh users a range of services such as workstation support, Apple OS X consulting, Apple Mac integration with Windows environments, Entourage and email expertise, security services, and one-on-one training. For business networks built solely on Mac OS X or for networks incorporating a combination of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft certified consultants have the background and depth to handle the difficulty of planning, integrating and maintaining a network environment that is available, secure, efficient and able to achieve your company's objectives.
Progent's Microsoft-certified consultants have 18 years of background providing e-mail, electronic messaging and telecommunications/email combination solutions for Northern California businesses. Progent offers affordable Exchange Server consulting services to strengthen email security and virus defense, provide high availability email, and implement remote and wireless email access. Progent’s Microsoft Exchange help and support services can aid you in planning and implementing a Microsoft Exchange upgrade or a move from a legacy SMPT server or older Microsoft Email software such as Exchange 5.5 to Exchange Server 2003 or Microsoft Exchange Server 2000. Progent also provides Windows XP and Vista desktop email help for Microsoft Exchange and Outlook and can help you configure Microsoft Outlook 2003, Outlook 2000, Microsoft Outlook XP, and Outlook Web Access. For email virus protection and spam filtering, Progent offers expertise with Postini spam filtering and Trend Micro Scanmail. Progent is a Postini Managed Service Provider (Postini MSP). As a Postini reseller, Progent can help small companies take advantage of Postini’s advanced spam blocking solutions.
Progent offers nationwide urgent technical support and troubleshooting services for businesses who run UNIX or Linux networks or whose information systems include a combination of UNIX/Linux and Microsoft technology. Online IT help provides optimum return for your IT dollar by preserving user productivity and shortening the time charged for network repair services. Advanced remote support technology and skilled technicians and engineers combine to enable Progent to solve the majority of IT issues without squandering time and expense by traveling to your site. In most of cases your network issues can be remediated over the phone or via a mix of telephone help and online network analysis. Progent can put you in touch with Cisco certified CCIE network engineers and CISA and CISM qualified security specialists to assist you with the most difficult system issues.
Years of experience with Microsoft's Exchange products makes Progent one of the most knowledgeable IT consulting firms in California for configuring email solutions powered by Microsoft Exchange 2000 Server. Progent is expert in helping small organizations get all the benefits of Exchange Server under typical situations including upgrading from Exchange 5.5, migration from an ISP-based or POP3 Email environment, and outsourcing your Microsoft Exchange Server administration.
