Fast Online Support for Raleigh Computer Systems
Urgent Remote Technical Support for Raleigh NetworksFor organizations in Raleigh or anywhere in North Carolina, Progent provides remote technical support for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified professionals have provided remote troubleshooting to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve challenging networking issues, plus the services of CISA and CISSP-qualified security consultants to handle high-level security design and troubleshooting jobs.

Progent's remote support engineers offer excellent leverage because they have the real-world experience and have access to the sophisticated technology required to resolve the majority of network problems rapidly. This lowers immediate expenses because service calls require minimal chargeable minutes. Remote support also avoids the expense of sending an engineer to your office. Your organization benefits additionally in incidental expenses by reducing or avoiding network downtime and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's advanced remote consulting experience is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be useful.

Progent's billing policy for remote support is structured to stretch your IT service investment. Progent bills by the minute for telephone-based consulting, so you pay just for the services that you actually get. In contrast to typical remote service companies, Progent requires no initialization charge or minimum job duration. Progent's per-minute billing unit and simple policy for billing prevent scenarios where quick repairs somehow turn into big tabs. Progent's penchant for disposing of problems efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a collection of optimized tools and field-proven processes that permit the maximum level of effectiveness for online help and troubleshooting for IT networks of all sizes. Progent provides secure VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the staff of Progent's remote service group to link to your company's system without compromising network security.

Progent's advanced service database system includes extensive histories describing all support that Progent's clients have received. Progent's team consultants have access to the specifics of all help rendered to every client by every engineer. This archive of issues and fixes is organized as an easily searchable internal knowledge base that enables Progent's online support experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and working relationships with important technology companies such as Cisco and Microsoft open up other vast technical support knowledge bases and permit quick response from vendors' in-house engineering staff with the result that Progent's remote service experts can arrive at the most efficient resolutions in the least time.

Remote services offered by Progent to clients in Raleigh and anywhere in the state of North Carolina include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate services designed to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the industry's top corporations. The ProSight portfolio of outsourced network management services addresses all critical areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the complete malware attack progression including filtering, detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup processes and allows rapid recovery of vital files, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading information security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, monitor, enhance and debug their connectivity appliances like routers, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management processes, WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that need important software patches, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT personnel and your Progent consultant so that any potential problems can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to get an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your core network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security requirements, higher utilization of network resources, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance expert. The interview is designed to evaluate your organization's ability to stop or recover rapidly after a ransomware incident. Progent will work with you personally to collect information concerning your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup environment that aligns with your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for special information technology projects. Progent's rates for ongoing development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these special areas of computer technology enables clients to execute major projects economically and on time. Progent's special remote consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support alternatives for companies with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are ideal for businesses who don't have the resources to create an internal Call Center but who need fast communication with an effective Help Desk with professional telephone assistance plus the ability to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for larger companies and acts as a transparent reinforcement of your established Call Center resources. Progent's Virtual Call Center can act as a an escalation resource to handle the most difficult technical issues, or be available in hectic situations when your other resources are swamped.

    Progent's Call Center team of veteran network experts gives your computer users in Raleigh or anywhere in the state of North Carolina fast assistance from an efficient support resource with extensive background delivering phone consulting and online troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk recognition as a crucial driver of business performance, and Progent's goal is to resolve and not simply document network problems.

  • Business Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Consulting Group provides online professional consulting support and training in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information concerning Progent's expertise, custom development, and training offerings, see Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of System Center 2016, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver businesses in Raleigh, or anywhere in the state of North Carolina, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your environment so your computer maintenance is proactive and automated. By detecting looming trouble spots before they result in downtime, remote monitoring can ward off disruptive and costly information system breakdowns. Progent can also deploy system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows networks, or systems based on a variety of OS platforms.
How Your Raleigh Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent online help with Windows, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Raleigh or anywhere in the state of North Carolina, Progent's phone-based computer support engineers are ready to deliver effective and economical system help the instant your company requires it. More than 15 years of delivering online tech support has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine remote access technology to repair IT problems quickly while eliminating the expense and lost productivity that comes with in-person service calls.

Even if your Raleigh office deals with a local freelance support technician or maintains a full time organization that know how to handle typical network problems, Progentís Microsoft certified engineers are available to provide an easy and transparent virtual expansion of your local resources for situations when your regular IT support personnel either lack the bandwidth or the knowledge to address sudden network crises or particularly complex integration problems.

Benefits of Progent's IT Support for Offices in Raleigh
Progent's online support services allow your Raleigh business to have the benefits of on-call, enterprise-grade network support without the cost of managing an in-house IT staff. Your network will derive added business worth by becoming more available, productive, and secure. Benefits to your business include:

  • Seamless virtual expansion of your local support resources
    With most companies in Raleigh and throughout North Carolina, nearby network support providers, whether made up of outside consultants or an internal IT staff, can solve typical network issues. However, serious problems can strike when local support personnel are too busy or absent, and some problems may be associated with technology that is unfamiliar to your local service technicians. In these situations, Progent's on-call support specialists offer a convenient, fast, and economical solution to supplement your regular help and to transfer useful knowledge to increase your capability to handle downstream problems locally.

  • Reduced Dependence on Individual Service Providers
    For IT support, smaller offices often rely on independent freelance consultants. While independent consultants have smaller overhead than big consulting companies and can afford to charge marginally less, they are often overextended, making it impossible to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in training, the absence of fallback help may force your business to go without help during an IT crisis. As your company expands, system downtime and trouble with critical software are more costly. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides a dependable source of backup service experts to make sure your network is always up and running.

  • Build a Scalable Basis for Seamless Expansion
    Businesses often begin with an IT system implemented on a shoestring budget. Without a strong infrastructure, band-aid fixes can get piled onto an unstable foundation. When a network grows, stability and expandability problems can impede the success of the business. Such poorly built systems require proper assessment, intelligent long-term planning, and wide technical knowledge to evolve to a system infrastructure able to offer the stable foundation to handle current business requirements and facilitate future expansion.

  • Work with Problem Solvers Rather Than Product Sellers
    Smaller companies require advice and technical training to negotiate an ever more complex array of product options available for promoting business growth and improving efficiency. Businesses hardly need a computer engineer who is attempting to sell a specific vendor's products. IT consulting and product selling can result in a situation where the proposed solution is built around a predetermined technology rather than the true needs of a client. Progent avoids these conflicts by offering only services instead of products. This allows Progent to match IT expertise with the best needs of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of technical knowledge, fine tuned remote support software, and understanding of corporate IT allow businesses to escape the pitfalls of excessive dependence on smaller service firms, independent freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than ten years of real-world industry experience, at the front lines of IT service, executing a broad range of IT tasks for an extensive array of clients. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This guarantees that you get not only world-class IT capability, but also a support engineer with proven approaches for using computer knowledge to resolve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-premises help per minute. Consequently, you owe only for delivered services. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in areas where Progent offers on-site support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no startup charge and requires no monthly commitment for services delivered during regular business hours. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for fast repairs so you will not be forced to allow simple problems to stay unaddressed.

  • Full Records of IT Services
    Progent has created a comprehensive support reporting system that records and organizes complete documentation for all billed services. Unlike many independent consultants or local service organizations who offer scant documentation or details of services performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports transmitted by every consultant to every client. The practice of documenting and organizing service records allows more effective service and eliminates a slew of common problems such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to offer round-the-clock remote monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing potential problems before they cause lost productivity, system monitoring can keep your information network from painful and expensive availability losses.
How Does Our Company Begin Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.















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