Immediate Phone Consulting for Raleigh UNIX, Linux, or Sun Solaris SystemsFor small and midsize companies located in Raleigh or anywhere in the state of North Carolina, Progent provides technical support for computer systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered online troubleshooting to companies in every state in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the expertise of CCIE-qualified engineers for complex infrastructure problems, plus the assistance of CISSP-certified security engineers to help with high-level security architecture and business continuity planning.

Progent's online support engineers offer exceptional value because they have the practical experience and the advanced tools to solve the majority of information system issues rapidly. Efficient support lowers immediate expenses since service calls accumulate a smaller number of chargeable consulting minutes. Remote support also eliminates the expense of sending a consultant to your location. Your organization saves even more in indirect expenses by reducing or eliminating network outages and associated losses resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted management.

Progent's billing model for online help is designed to maximize the impact of your network support investment. Progent bills on a per-minute basis for phone consulting, so you owe only for the services that you receive. Unlike typical remote support organizations, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing do away with situations where quick solutions somehow turn into big tabs. Progent's penchant for solving problems quickly results in your company saving money.

Progent's Remote Service Tools
Over the years, Progent has refined a collection of customized tools and field-tested processes which promote the highest level of effectiveness for remote technical support and repair for small and midsize business computer systems. Progent provides secure Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology allows the consultants of Progent's online support team to access your computer system remotely without breaching system security.

Progent's proprietary service reporting application maintains comprehensive documentation describing all service that Progent's customers have received. Progent's staff engineers have the benefit of the history of assistance rendered to each customer by any consultant. This database of issues and solutions is structured as an easily retrievable proprietary database that permits Progent's remote support professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's high-level accreditations and close relationships with key vendors such as Cisco and Microsoft permit access to additional extensive support knowledge bases and allow priority access to manufacturers' in-house support staff with the result that Progent's remote consulting specialists are able to arrive at optimal resolutions in the least time.

Initiate Remote UNIX, Linux, Solaris, or Mac OS X Network Support from Progent
To get started with Progent's phone services in Raleigh or anywhere in North Carolina or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical need for network help, visit Immediate Urgent Support.

Phone-based Technical Services Offered Progent
Progent's online consulting professionals possess certified skills in a comprehensive array of technologies. This wide range of capability enables Progent's consultants to resolve virtually any problem likely to occur in a small or midsize company information system. Certificates awarded to Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, and Design Professional.

To help businesses with multi-platform networks, Progent also provides the support of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, Certified Information Systems Security Professional experts, and ISSAP engineers.

Online services available from Progent to clients in Raleigh and anywhere in the state of North Carolina include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X phone-based support services cover a broad array of computer technology including system infrastructure, email systems, network and operational security, UNIX and Windows coexistence, VMware technologies for server hardware economization and simplified administration, and migration from older applications to current Microsoft Windows or Linux-based solutions. Progent's group-oriented methodology for solving network problems promotes quick escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This expedites repair of urgent problems, reduces network downtime, and lowers support costs.

    Progent's UNIX/Linux support engineers can offer urgent remote help for analyzing anomalies within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX such as:

    Major Linux variants for which Progent offers expertise include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
    Cisco Consultants for Raleigh, North CarolinaThe Cisco CCIE certification is the top accreditation for network engineers, and validates an individual's networking skills at the expert level. CCIEs know how to resolve the most stubborn challenges surrounding network infrastructure design, integration, maintenance, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing problems with Cisco IOS Software network management tools and coming up with workarounds or identifying software updates. CCIEs provide excellent value because their broad experience permits them to fix the most complex problems rapidly. In typical instances, less experienced engineers can struggle for many hours or days with identical tasks that a CCIE can fix in a few minutes. Few service organizations make Cisco CCIEs available to help small and medium sized businesses. Progent can provide quick telephone contact with a Cisco authorized CCIE so your company can get immediate help for severe network infrastructure problems that are hurting business productivity but are outside the experience of your ordinary computer service providers. Progent's Cisco-qualified CCIE support experts can tie into your network by means of state-of-the-art on-line troubleshooting technology in order to perform quick, secure, and affordable diagnosis and remediation. Progent's Cisco CCIEs offer assistance with the entire range of Cisco's popular family of networking products such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.

  • Certified MS Windows Expertise
    Windows Expertise for Raleigh, North CarolinaProgent's Microsoft-certified online service professionals offer computer system problem solving and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your business the expertise of support professionals who can help your company with a wide range of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server development, Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server training, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a broad range of remote desktop consulting and support services including Windows 7 integration, preparing for to 64-bit workstation software, configuring Office 2010, and automating Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Qualified System Security Consultants
    CISSP Certified Network Security Engineers for Raleigh, North CarolinaProgent's accredited CISSP, ISSAP, and CISM security engineers can provide a variety of system protection solutions that can strengthen the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or assist your company to recover rapidly after a damaging breach. Security solutions available from Progent cover comprehensive security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; quick recuperation from virus and worm assaults; integrating firewalls; designing secure techniques for remote and mobile communication; defending your email system from viruses, spam and DHA attacks; and instituting round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting support to help businesses of all sizes integrate their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that utilize physical resources as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Special Support Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for special IT projects that small businesses often request. Progent's charges for longer-term development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these important fields of computer technology allows clients to complete critical projects within budget and on time. Progent's special remote consulting solutions include:
  • Help Desk Support
    Progent's Help Desk service options for small organizations with networks based on UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Call Center outsourcing support services are designed for smaller businesses who don't have the resources to support an in-house Help Desk but who want quick access to a reliable Help Desk Call Center with professional telephone support plus the in-depth expertise to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and operates as a seamless addition to your established Help Desk team. Progent's Virtual Help Desk can operate as an escalation resource to handle complex network issues, or be ready in hectic instances when your other support engineers are swamped.

    Progent's Help Desk Call Center consulting support can aid you in building an efficient new Call Center or revamping your existing organization, evaluating or modifying Help Desk application software to handle the special needs of your corporation, or providing occasional phone support staff to reinforce your internal Help Desk team to handle demanding situations such as software transitions, major updates, or installing new business software.

    Progent's Help Desk staff of veteran information technology professionals offers your clients in Raleigh or anywhere in the state of North Carolina fast contact with a large technical support resource with years of background offering telephone-based consulting and remote troubleshooting for IT systems that incorporate UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center perception as a key contributor to company performance, and Progent's goal is to resolve rather than simply track network problems.

  • Business Applications Services: Education, Programming, and Integration
    Progent's Applications Experts Team provides online professional consulting expertise and training in special business application areas including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, MS Office Word, and Microsoft Office Excel. For more information on Progent's expertise, programming, and training offerings for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Business Application Experts Services.

    Progent's Mac professionals can nurture the imaginative facets of Apple Mac environments by delivering phone-based help support and education in graphics, audio, and video. Progent's support professionals can provide help in a variety of Apple Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common jobs such as scanning or digitizing audio/video or integrating an audio/video post production facility.

    Online Network and Server Monitoring Services
    Progent can provide businesses in Raleigh, or anywhere in the state of North Carolina, online network monitoring services centered around Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to accommodate your environment so that your network support is proactive and automated. By uncovering possible trouble spots before they evolve into network outages, proactive monitoring can ward off inconvenient and costly service failures. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac systems, Microsoft Windows systems, or networks that support a combination of platforms.

How Your Raleigh Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency online expertise with UNIX, Linux, Solaris, or Mac OS X environments, visit Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent.

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