Urgent Phone Support for Raleigh UNIX or Linux NetworksFor small and midsize companies located in Raleigh or anywhere in North Carolina, Progent offers support for information systems powered by UNIX or Linux or for networks that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote support to companies in every state in the U.S. (See Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE engineers for challenging connectivity problems, as well as the services of CISSP-certified security consultants to handle advanced security architecture and business continuity planning.

Progent's remote support engineers offer exceptional value due to the fact that they have the practical experience and the advanced technology to solve most network issues quickly. Efficient support lowers immediate expenses since solutions take up fewer chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your location. Your organization benefits additionally in incidental expenses by minimizing or avoiding network downtime and related losses stemming from business disruption, disgruntled clients, unproductive workers, and de-focused executives.

Progent's billing model for remote support is structured to get the most out of your network support dollar. Progent bills by the minute for phone assistance, so you are charged only for the services that you receive. Unlike typical online support firms, Progent requires no startup charge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing prevent scenarios where quick fixes somehow end up as substantial invoices. Progent's penchant for disposing of technical issues quickly results in your business spending less money.

Progent's Online Support Technologies
Over the years, Progent has fine tuned an arsenal of customized technologies and proven methodologies that permit the highest level of effectiveness for online engineering help and troubleshooting for small business computer networks. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN access permits the engineers of Progent's remote service group to interface to your system remotely without breaching network security.

Progent's proprietary customer support database system includes thorough documentation describing all support that Progent's clients have been provided. Progent's staff engineers have access to the details of services provided to every customer by every Progent consultant. This database of issues and repairs is structured as a conveniently accessible internal knowledge base that permits Progent's remote technical engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced certifications and close associations with major vendors such as Cisco and Microsoft permit access to other vast support knowledge bases and allow priority access to vendors' internal product engineers so Progent's online service specialists can arrive at optimal resolutions quickly.

Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's phone services in Raleigh or anywhere in North Carolina or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Urgent Support.

Online Support Services Provided by Progent
Progent's remote technical support engineers offer credentials in an extensive array of products and technologies. This broad range of capability allows Progent's engineers to manage virtually any emergency likely to take place in a small or midsize business information system. Certificates held by Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To support businesses with mixed-operating system networks, Progent also offers the skills of consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online technical services provided by Progent to small businesses in Raleigh and throughout the state of North Carolina include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services cover a broad array of computer technology including system infrastructure, email solutions, network and process security, UNIX/Linux and Windows integration, virtual server technologies for server consolidation and simplified administration, and transitioning from older applications to current MS Windows or Linux-powered environments. Progent's team-based methodology for resolving network issues promotes quick escalation, if necessary, to consultants with appropriate experience to handle complex situations. This expedites repair of urgent problems, reduces network downtime, and lowers support costs.

    Progent's UNIX/Linux consultants can offer urgent phone-based assistance for diagnosing anomalies within UNIX, Linux, or Solaris systems based on popular versions of UNIX including:

    Major Linux platforms for which Progent offers expertise include:

  • Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
    Cisco CCIE Consultants for Raleigh, North CarolinaThe Cisco Certified Internetwork Expert (CCIE) certification is the top recognition for network engineers, and certifies a consultant's networking skills at the master level. Cisco qualified CCIEs know how to resolve the most difficult challenges associated with network infrastructure design, integration, maintenance, security, and problem solving. Cisco CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with IOS network management tools and developing workarounds or identifying program updates. CCIEs offer excellent value since their broad experience allows them to solve the most intractable problems rapidly. In common cases, less qualified service providers can struggle for many hours or even days with the same problems that a Cisco CCIE can fix in a few minutes. Few consulting providers make CCIEs available to help small and mid-size businesses. Progent can provide fast telephone access to a Cisco CCIE so your company can receive immediate support for severe network issues that are crippling business productivity but are not within the experience of your regular network support personnel. Progent's Cisco-qualified CCIE support experts can connect to your computer system using sophisticated on-line troubleshooting technology in order to provide quick, safe, and affordable analysis and repair. Progent's Cisco CCIEs offer assistance with all of Cisco's market leading family of networking devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network technology.

  • Authorized Microsoft Windows Experts
    Windows Experts for Raleigh, North CarolinaProgent's Microsoft-qualified remote support experts can deliver computer system problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of support professionals who can assist you with a wide variety of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 management, SharePoint Server 2013 application development, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management and Microsoft Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server training, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

    Progent in addition offers a broad range of online desktop services including Microsoft Windows 7 migration, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and automating PC desktop image creation.

  • CISSP and ISSAP Certified Network Security Experts
    CISSP Certified System Security Consultants for Raleigh, North CarolinaProgent's certified CISSP and ISSAP network security engineers offer a variety of security solutions to strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or assist you to clean up quickly after a serious breach. Security support services available from Progent include: comprehensive security audits utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; quick cleanup after malicious assaults; setting up firewalls; designing secure mechanisms for remote and mobile communication; guarding your messaging system against viruses, spam and directory harvest attacks; and offering round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote support to help businesses of all sizes connect their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that support Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine local IT assets as well as cloud services. To help you to integrate public clouds with networks, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and within your budget.
Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract IT projects that small companies frequently request. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the engineers required. Progent's experience with these important fields of computer technology enables clients to execute critical initiatives within budget and on time. Progent's special online engineering services include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center service offerings for small companies with environments that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Call Center outsourcing support services are designed for smaller businesses who lack the budget to build and maintain an in-house Call Center but who require quick communication with an efficient Call Center with professional telephone support plus the available expertise to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk is designed for bigger companies and acts as a transparent supplement to your current Helpdesk staff. Progent's Virtual Call Center can serve as an escalation alternative to resolve complex computer system problems, or be ready in overflow situations when your other support engineers are overwhelmed.

    Progent's Call Center consulting services can support you in establishing an efficient new Help Desk or improving your established one, identifying or modifying Help Desk Call Center software products to handle the unique requirements of your business, or providing temporary online staff to work with your in-house Call Center resources to deal with unusually busy scenarios like software migrations, mass upgrades, or rolling out new applications.

    Progent's Help Desk Call Center team of veteran network professionals gives your clients in Raleigh or anywhere in the state of North Carolina fast access to a reliable network service group with extensive background providing phone help and online troubleshooting for computer environments powered by UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Call Center the reputation as a major enabler of company success, and Progent's policy is to fix instead of merely document network problems.

  • Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Consulting staff offers online professional consulting expertise and training in key business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, programming, and education for Microsoft business applications such as CRM, Microsoft Project, MS Word, and Microsoft Office Excel. To learn more concerning Progent's expertise, custom development, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.

    Progent's Apple Mac consultants can promote the imaginative components of Macintosh computing by delivering remote consulting services and education in imaging, sound, and video. Progent's consultants can provide help in a large selection of Macintosh programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with special projects such as capturing or digitizing audio/video or configuring an audio/video post production studio.

    Online Network and Server Monitoring Services
    Progent offers businesses in Raleigh, or anywhere in the state of North Carolina, remote computer system monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to suit your environment so that your computer maintenance is proactive rather than reactive. By detecting potential issues before they grow into network outages, automated monitoring can head off stressful and expensive information system crises. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or systems powered by a variety of platforms.

How Your Raleigh Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent online expertise with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or go to Contact Progent.















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