UNIX and Linux Remote Support Services for Raleigh Small Company Information Networks
For small companies located in Raleigh or anywhere in North Carolina, Progent provides round-the-clock remote help for information systems powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote troubleshooting to companies in every state in the United States. In addition, Progent offers the expertise of CCIE-qualified engineers for complex connectivity issues, as well as the services of CISSP-accredited security engineers to handle advanced security architecture and troubleshooting jobs.
Progent's remote technical support services offer exceptional leverage because they are equipped with the practical background and the advanced tools to solve the majority of information system problems quickly. Efficient support reduces direct costs since service calls require a smaller number of chargeable consulting minutes. Online help also avoids the expense of sending an engineer to your location. Your organization saves additionally with incidental expenses by minimizing or eliminating system outages and related losses due to business disruption, disgruntled customers and vendors, unproductive employees, and distracted management.
Progent's pricing model for remote help is designed to leverage your IT service investment. Progent charges by the minute for phone consulting, so you owe just for the services that you receive. Unlike typical online service organizations, Progent asks for no initialization charge or minimum fees. Progent's one-minute granularity and simple policy for pricing avoid situations where quick repairs manage to end up as major bills. Progent's skill at disposing of problems quickly translates into your company saving cash.
Progent's Online Support Technologies
Over time, Progent has fine tuned a collection of customized tools and proven methodologies which ensure the maximum level of effectiveness for remote consulting and troubleshooting for small and midsize company IT networks. Progent offers protected VPN support for gateways from multiple popular companies including Microsoft, Cisco, Netscreen and Watchguard. Protected VPN technology permits the consultants of Progent's Technical Response Center to access your company's network remotely without compromising system security.
Progent's sophisticated technical support reporting application includes detailed records for all support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the details of all help provided to every customer by every Progent engineer. This database of anomalies and solutions is structured as a readily exploitable internal database that enables Progent's online technical professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support grows over time. Progent's advanced accreditations and close relationships with key technology companies including Cisco and Microsoft make available additional vast support databases and to vendors' in-house support staff so that Progent's remote service engineers are able to find the best resolutions quickly.
Start Receiving Online UNIX/Linux, Sun Solaris, or Apple Mac OS X Technical Help from Progent
To get started with Progent's phone services in Raleigh or anywhere in North Carolina or to learn more about Progent's phone support options, call Progent at 888-412-5546 or send email to information@progent.com. If you have a critical need for IT help, visit Immediate Emergency Support.
Remote Support Services Offered Progent
Progent's remote support professionals possess advanced credentials in a comprehensive set of technologies. This broad scope of technical skills enables Progent's engineers to handle virtually any problem likely to take place in a small company information system. Certificates awarded to Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Help Desk Specialist (ACHDS), and Apple Certified Technical Coordinator. Cisco Systems certifications awarded to Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional, and Design Professional.
Phone-based support services Offered by Progent to customers in Raleigh and anywhere in the state of North Carolina include:
UNIX, Linux, Sun Solaris, and Apple Mac OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Mac OS X online consulting services cover a wide range of information technology such as system infrastructure, email solutions, network and process security, UNIX and Microsoft Windows coexistence, virtual server products for server economization and easy management, and migration from older applications to MS Windows or Linux solutions. Progent's team-oriented methodology for solving network problems enables quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX/Linux consultants can provide urgent remote help analyzing anomalies affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving The Cisco CCIE certification is the premier accreditation for networking professionals, and validates a consultant's network technology skills at the expert level. Cisco qualified CCIEs know how to resolve the most intractable challenges encountered in network infrastructure planning, integration, administration, security, and repair. CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing anomalies with IOS Software network administration tools and developing workarounds or identifying program patches. Cisco qualified CCIEs provide exceptional cost-effectiveness since their depth of experience allows them to resolve the most intractable problems quickly. In common cases, less seasoned service providers can struggle for hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes.
Few service providers make Cisco CCIEs available to support small and medium sized businesses. Progent offers fast telephone contact with a CCIE so your company can get immediate help for severe network issues that are crippling business productivity but are outside the experience of your local computer maintenance resources. Progent's CCIE engineers can communicate with your environment by means of advanced on-line troubleshooting technology in order to perform quick, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's industry-leading selection of networking products including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and integrated services (IS) routers, Aironet wireless access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network technology.
Certified MS Windows Experts Progent's Microsoft-qualified online service professionals offer computer troubleshooting and consulting support for the complete line of Microsoft server and office productivity technology. Progent is a Microsoft Gold Partner consulting firm and can offer your business the services of support engineers who can assist to configure, troubleshoot and manage the extensive family of Microsoft Servers such as MS Windows 2003 Server, Microsoft SQL Server 2005, ISA Server 2006, Microsoft BizTalk Server, Commerce Server, Microsoft Content Management Server, Small Business Server, Exchange 2007 Server, Application Center, SharePoint Server 2007, Project Server, and System Center Operations Manager 2007 and 2005.
CISSP and ISSAP Qualified System Security Specialists Progent's accredited CISM and CISSP security engineers offer a range of system protection solutions that can bolster the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or assist you to clean up quicky after a damaging breach. Security support offered by Progent cover comprehensive security audits using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; rapid recovery from malicious assaults; integrating firewalls; establishing safe techniques for off-site and mobile access; defending your email system from viruses, spam, and directory harvest attacks; and establishing round-the-clock network monitoring.
Additional Support Programs Available from Progent
Progent offers the skills of world-class remote consulting experts for special IT projects that small businesses often request. Billing rates for ongoing consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology enables clients to complete major initiatives within budget and on schedule. Progent's project-based remote engineering solutions include:
Help Desk Expertise
Progent's Help Desk Call Center service offerings for small and midsize organizations with networks based on UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco Systems, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Help Desk outsourcing services are intended for smaller businesses who don't have the resources to build and maintain an in-house Help Desk Call Center but who need fast access to a dependable Call Center with proficient telephone support as well as the ability to escalate complex tasks to high-level consultants.
Progent’s Virtual Help Desk Call Center is designed for larger businesses and serves as a transparent addition to your current Help Desk organization. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative to handle the toughest network problems, or be available in those situations when your ordinary support engineers are too busy.
Progent's Help Desk Call Center consulting expertise can support you in building an effective new Call Center or revamping your existing organization, identifying or enhancing Call Center software products to handle the unique requirements of your company, or adding occasional online personnel to reinforce your existing Help Desk team to handle demanding scenarios such as software migrations, major upgrades, or installing brand new applications.
Progent's Help Desk staff of seasoned network experts offers your clients in Raleigh or anywhere in the state of North Carolina fast communication with a dependable network service resource with substantial experience delivering phone help and online troubleshooting for IT systems based on UNIX/Linux, Solaris, Apple Mac, Cisco Systems, or Microsoft components. Progent's mission is to give the Help Desk the reputation as a crucial contributor to business success, and Progent's intent is to solve rather than just report IT issues.
Business Applications Support: Education, Programming, and Integration
Progent's Applications Consulting Team provides phone-based advanced engineering support and training in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom programming, and education for Microsoft business applications including Microsoft CRM, Microsoft Office Project, MS Word, and Excel. To read additional information about Progent's expertise, programming, and training offerings for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Apple Mac experts can support the imaginative elements of Mac systems by delivering phone-based help services and education in imaging, sound, and video. Progent's consultants can provide help in a large selection of Macintosh applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with special procedures like capturing or digitizing audio or video or setting up an audio/video production facility.
Online Network and Server Monitoring Support
Progent can provide companies in Raleigh, or anywhere in the state of North Carolina, remote computer system monitoring services powered by MS Operations Manage (MOM), customized by Progent to suit your environment so your computer maintenance is proactive rather than reactive. By exposing potential issues before they expand into downtime, automated monitoring can ward off inconvenient and expensive service failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Mac OS X environments, Microsoft environments, or systems powered by multiple operating systems.
How Your Raleigh Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent online assistance with UNIX, Linux, Solaris, or Apple Mac environments, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or email information@progent.com.
Progent's Linux consulting services provide small and mid-size companies and developers assistance with managing and supporting Linux systems that run with Microsoft-powered networks. Progent can give your organization access to Linux experts, consulting professionals qualified by Microsoft and Cisco, and security experts with CISM credentials. This broad range of expertise provides you with an easy one-stop source to help you build and manage a secure and reliable mixed-platform connectivity and communications environment that supports Linux and Microsoft interoperability by integrating Microsoft Windows with leading Linux derivatives including RedHat, SUSE, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.
Progent offers San Francisco Bay Area small to midsize companies enterprise-class IT consulting services as well as online or onsite troubleshooting for networks based on Windows Server technology and Microsoft's .NET platform including Microsoft Exchange Server 2003 and Microsoft SQL Server 2005. Progent's Microsoft and Cisco qualified IT consultants also offer security expertise for companies varying in size from the small office to the worldwide enterprise.
For businesses with a mix of Apple Macintosh and Windows-powered computers, Microsoft has two solutions for running Windows programs on Apple computers: Virtual PC and Remote Desktop Connection Client. Progent's Apple-certified Mac consultants can help you set up Virtual PC for Mac or Remote Desktop Connection Client for Mac so you can operate Windows-based software on Apple Mac computers.
Progent provides Microsoft Windows 2003 Cluster Server consulting to help your company implement fault-tolerant clustered servers that can deliver 24x7 uptime. Clustered Windows servers for fault-tolerant networks include Microsoft Windows 2003 Cluster Server, Microsoft SQL Server Cluster, and Microsoft Exchange Cluster Server. By assisting you t design fault-tolerant server clustering solutions around Microsoft Windows Server Cluster 2003, Progent’s qualified Windows engineers make sure that your high availability clustered servers are configured to optimize the strategic advantage of your computer system.
The server cluster feature set incorporated into the Datacenter and Enterprise editions of Microsoft Windows Server 2008 has been dramatically redesigned to simplify the deployment, configuration, and management of server clusters that offer improved levels of system dependability, security, efficiency, and flexibility. New or enhanced capabilities include cluster Validation, easier setup and installation, improved cluster administration, new cluster infrastructure for maximum uptime, hardened security and quorum structure, minimization of failure points, more disk and memory capacity, and improvements for multi-site clusters. Progent's consultants can assist you evaluate the advantages of Windows clustering, design and execute a deployment, train your IT staff to administer your failover clusters, provide ongoing consulting and technical help services, and produce and validate a business continuity plan.
For mid-size businesses who need IT consulting services, Progent can deliver an array of alternatives including local service, on-line assistance, off-site Help Desk, 24x7 support with remote network monitoring, temporary staffing, business relocation services, application programming, and expert consulting. For medium-size companies in California or other areas serviced by Progent's field engineers, Progent offers expert onsite help for fixing technical issues quickly and affordably.
Progent's consultants can provide Apple Mac users a range of services such as workstation support, Apple OS X consulting, Apple Mac co-existence with Windows environments, Entourage and email expertise, security services, and custom education. For computer networks based solely on Mac OS X or for networks incorporating a combination of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft certified consultants have the experience and depth to handle the difficulty of designing, configuring and supporting a network environment that is available, safe, fast and able to achieve your organization's objectives.
Progent's Microsoft and Cisco certified experts provide several service programs to help mid-size and large businesses develop a cost-effective and successful internal Network Support Help Desk. Progent's help desk consulting services include Return on Investment evaluation, process analysis and enhancement, executive reporting, education of in-house personnel, and documentation of processes. Progent's Software Evaluation and Integration Support Services help businesses sift through the numerous high-quality Help Desk application programs on the market and decide what products may be excessively expensive, miss critical features, or align poorly with your organization's business goals. Progent also offers temporary staffing for businesses who want to reinforce their internal Help Desk staff for occasional tasks or to substitute for vacationing or indisposed workers.
The inter-connectivity demands of the Microsoft .NET functions bundled with Small Business Server calls for an IT consultant with real-world expertise and broad experience in designing and building effective end-to-end business technology systems. Progent's Microsoft-certified consultants have extensive experience with the technologies built into Microsoft SBS 2003 and SBS 2000. This expertise assures you success in deploying, managing, and servicing IT environments based on the SBS line of servers and applications.
Windows SharePoint Services Network Consulting Specialist
Progent’s Microsoft-certified experts offer small and midsize companies IT consulting, support, and troubleshooting services for Microsoft SharePoint Server. Microsoft SharePoint is an advanced portal platform for intelligently connecting people, groups and data. Microsoft SharePoint Server provides a common spot for your employees or customers to connect to, organize, share and interact with relevant data, files, and applications and to interact with one another. SharePoint enables faster and better decisions, more efficient sharing across teams and more streamlined business practices. The main objective of SharePoint Portal Server is to gather together, in a productive way, all of the diverse sources of information accessible inside and outside a business network. Windows SharePoint Services connect workers, clients, teams and projects with the knowledge they’ve developed in a way that makes data convenient to find, retrieve and apply.
For small companies located in Raleigh or anywhere in North Carolina, Progent provides round-the-clock remote help for information systems powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote troubleshooting to companies in every state in the United States. In addition, Progent offers the expertise of CCIE-qualified engineers for complex connectivity issues, as well as the services of CISSP-accredited security engineers to handle advanced security architecture and troubleshooting jobs.
The Cisco CCIE certification is the premier accreditation for networking professionals, and validates a consultant's network technology skills at the expert level. Cisco qualified CCIEs know how to resolve the most intractable challenges encountered in network infrastructure planning, integration, administration, security, and repair. CCIEs can cooperate with the highest priority with Cisco's in-house engineers in analyzing anomalies with IOS Software network administration tools and developing workarounds or identifying program patches. Cisco qualified CCIEs provide exceptional cost-effectiveness since their depth of experience allows them to resolve the most intractable problems quickly. In common cases, less seasoned service providers can struggle for hours or even days with identical tasks that a Cisco CCIE can resolve in a few minutes.
Progent's Microsoft-qualified online service professionals offer computer troubleshooting and consulting support for the complete line of Microsoft server and office productivity technology. Progent is a 
Progent's accredited CISM and CISSP security engineers offer a range of system protection solutions that can bolster the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against attacks or assist you to clean up quicky after a damaging breach. Security support offered by Progent cover comprehensive security audits using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Netcat; rapid recovery from malicious assaults; integrating firewalls; establishing safe techniques for off-site and mobile access; defending your email system from viruses, spam, and directory harvest attacks; and establishing round-the-clock network monitoring.
