Fast Online Consulting for Raleigh UNIX, Linux, or Solaris NetworksFor small and midsize companies in Raleigh or anywhere in North Carolina, Progent offers help for networks powered by UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided online support to businesses in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent offers the consultation Cisco CCIE engineers for complex connectivity issues, plus the services of CISSP and CISM-certified security consultants to help with advanced security architecture and disaster recovery planning.

Progent's online technical support engineers represent excellent value due to the fact that they have the practical experience and the sophisticated tools to solve the majority of information system issues rapidly. This lowers direct costs because service calls take up fewer chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your site. Your company benefits even more with incidental costs by minimizing or avoiding system outages and related costs due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives.

Progent's billing model for remote support is structured to stretch your network support investment. Progent charges by the minute for phone consulting, so you are invoiced exclusively for the services that you receive. In contrast to typical online support firms, Progent asks for no initialization fee or minimum payments. Progent's one-minute granularity and clean policy for pricing eliminate scenarios where fast fixes manage to end up as major bills. Progent's penchant for solving problems efficiently results in your business spending less money.

Progent's Online Support Technologies
Through years of experience, Progent has refined an array of optimized tools and proven processes which allow the highest degree of efficiency for remote consulting and troubleshooting for small and midsize company IT networks. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN technology permits the staff of Progent's remote service group to link to your company's environment remotely without breaching system security.

Progent's proprietary customer support database system keeps thorough histories of the support that Progent's customers have received. Progent's team service personnel have access to the history of support rendered to every client by every consultant. This history of issues and repairs is structured as a readily accessible support knowledge base that permits Progent's remote technical experts to communicate their knowledge company-wide to make sure that the value of Progent's support improves over time. Progent's high-level certifications and close associations with key technology companies including Cisco and Microsoft make available other massive technical support knowledge bases and allow fast response from manufacturers' internal support staff with the result that Progent's remote consulting specialists are able to come up with the most efficient resolutions quickly.

Initiate Remote UNIX/Linux, Solaris, or Apple Mac OS X Computer Help from Progent
To access Progent's remote support in Raleigh or anywhere in North Carolina or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have a critical requirement for network help, visit Immediate Emergency Support.

Online Technical Services Provided by Progent
Progent's phone-based technical service professionals have certified skills in a comprehensive set of technologies. This broad scope of capability enables Progent's consultants to handle practically any emergency that may crop up in a small company network. Credentials earned by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, and Design Associate.

To support customers with multi-operating system networks, Progent also provides the skills of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional consultants.

Phone-based technical services available from Progent to clients in Raleigh and throughout the state of North Carolina include:

  • UNIX, Linux, Sun Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X remote support services cover a broad spectrum of computer technology such as system architecture, messaging solutions, network and process security, UNIX/Linux and Windows integration, virtual server technologies for server hardware consolidation and simplified management, and migration from older applications to the latest Microsoft Windows or Linux-powered solutions. Progent's group-oriented approach to solving technical problems promotes fast escalation, when required, to engineers with appropriate experience to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and cuts support expense.

    Progent's UNIX and Linux support engineers can provide urgent online help for troubleshooting anomalies within UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:

    Major Linux platforms for which Progent can provide expertise include:

  • Talk to a Cisco CCIE for Complex Network Problem Solving
    Cisco CCIE Engineers for Raleigh, North CarolinaThe Cisco Certified Internetwork Expert certification is the premier recognition for networking professionals, and indicates a person's network technology knowledge at the expert level. CCIEs can deal with the most intractable challenges associated with network infrastructure planning, deployment, administration, security, and repair. Cisco CCIEs work closely with Cisco's internal product support engineers in analyzing problems with IOS Software network management utilities and developing workarounds or locating software patches. CCIEs provide excellent cost-effectiveness because their deep experience permits them to resolve even the most complex problems rapidly. In typical cases, less qualified engineers can wrestle for hours or days with the same problems that a Cisco CCIE can resolve in minutes. Few consulting organizations make Cisco-qualified CCIEs accessible to assist small and mid-size companies. Progent can provide fast phone contact with a Cisco authorized CCIE so you can receive immediate assistance for serious network problems that are impacting business efficiency but are outside the experience of your local IT service group or consultant. Progent's Cisco-qualified CCIE engineers can communicate with your environment via state-of-the-art on-line troubleshooting technology in order to perform quick, safe, and economical diagnosis and remediation. Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's industry-leading selection of networking products such as PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points, Meraki cloud-managed access points, VoIP systems, Catalyst family switches, as well as Virtual Private Network solutions.

  • Authorized MS Windows Expertise
    Windows Experts for Raleigh, North CarolinaProgent's Microsoft-qualified remote support engineers offer network problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your company the assistance of consulting professionals who can help your company with a wide range of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange Server 2016 migration, Exchange 2013 consulting, Exchange 2010 management, SharePoint 2013 application development, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server training, SBS Server 2011 consulting, and Windows Essentials cloud integration.

    Progent also can deliver a broad array of remote desktop support including Windows 7 migration support, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and automating PC desktop image creation.

  • CISM and CISSP Qualified Network Security Consultants
    CISSP Qualified Network Security Consultants for Raleigh, North CarolinaProgent's accredited CISSP and ISSAP network security consultants can provide a range of security solutions to bolster the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows environment against assaults or assist your company to clean up quickly following a serious penetration. Security solutions offered by Progent cover in depth network security audits using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Nikto; quick recovery from malicious attacks; configuring firewalls; establishing secure techniques for remote and mobile access; protecting your email infrastructure against spam and directory harvest attacks; and initiating 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote consulting services to help businesses of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that utilize on-premises IT assets along with public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Additional Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract projects that small companies frequently need. Billing rates for longer-term consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these special fields of computer technology enables clients to complete major projects within budget and on schedule. Progent's special online consulting solutions include:
  • Help Desk Support
    Progent's Help Desk programs for small and midsize businesses with environments that incorporate UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for smaller organizations who lack the money or time to create an in-house Call Center but who want quick access to an effective Help Desk Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and acts as a seamless supplement to your established Call Center staff. Progent's Virtual Help Desk Call Center can act as an escalation option to resolve the most difficult technical challenges, or be available in hectic instances when your regular support engineers are overwhelmed.

    Progent's Help Desk consulting services can guide you in creating an effective new Help Desk Call Center or improving your current one, selecting or customizing Help Desk Call Center application software to meet the special demands of your business, or providing temporary online personnel to work with your existing Help Desk group to handle unusually busy scenarios such as software transitions, mass upgrades, or installing new business software.

    Progent's Help Desk Call Center team of seasoned network consultants gives your computer users in Raleigh or anywhere in the state of North Carolina rapid contact with an effective technical support resource with extensive background providing phone help and online repair service for computer environments based on UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's charter is to give the Call Center perception as a key driver of company success, and Progent's target is to fix rather than just annotate IT issues.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts staff offers online and in-depth consulting support and education in special business application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom development, and training for familiar Microsoft business applications such as CRM, MS Office Project, MS Office Word, and MS Office Excel. To learn more information about Progent's expertise, custom programming, and education services for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Applications Experts Services.

    Progent's Mac professionals can nurture the imaginative components of Macintosh computing by providing phone-based consulting services and training in imaging, audio, and video. Progent's consultants offer expertise in a variety of Mac programs including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special projects such as capturing or digitizing audio or video or establishing an audio/video production facility.

    Online Network Monitoring Support
    Progent can provide businesses in Raleigh, or anywhere in the state of North Carolina, remote computer system monitoring services based on Microsoft Operations Manager network monitoring, customized by Progent to suit your business so that your IT support is proactive and automated. By exposing possible trouble spots before they cause network outages, automated monitoring can minimize inconvenient and costly information system failures. Progent can also assist with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft networks, or systems based on a combination of OS platforms.

How Your Raleigh Company Can Contact Progent's Online Support Experts
To contact Progent about emergency phone-based help with UNIX/Linux, Sun Solaris, or Mac OS X computer systems, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent.















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