Immediate Phone Technical Support for Raleigh UNIX or Linux NetworksFor small businesses located in Raleigh or anywhere in the state of North Carolina, Progent offers help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Microsoft technology. Progent has delivered online support to companies in every state in the United States. (See Progent's client testimonials). Progent also can furnish the consultation CCIE-qualified network specialists for complex infrastructure issues, plus the assistance of CISA and CISSP-certified security consultants to handle advanced security architecture and disaster recovery preparedness.

Progent's remote support engineers offer exceptional value because they are equipped with the practical background and the sophisticated technology to resolve most network problems rapidly. This lowers direct expenses because solutions take up fewer chargeable consulting minutes. Online support also eliminates the expense of sending an engineer to your office. Your organization saves additionally with incidental costs by reducing or avoiding network outages and associated costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused management.

Progent's billing policy for remote support is designed to get the most out of your IT service dollar. Progent bills per minute for phone consulting, so you owe only for the support that you receive. In contrast to many online service companies, Progent requires no service activation fee or minimum job duration. Progent's one-minute granularity and simple model for billing eliminate situations where speedy. minor solutions somehow end up as major invoices. Progent's penchant for handling technical issues efficiently translates into your business spending less money.

Progent's Remote Technical Support Tools
Through years of experience, Progent has refined an arsenal of optimized tools and field-tested processes which allow the maximum degree of efficiency for remote consulting and repair for small and midsize business information networks. Progent offers secure VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN connectivity allows the experts of Progent's online support team to link to your computer system remotely without breaching network security.

Progent's powerful customer support database system includes detailed records describing the service that Progent's customers have received. Progent's team service personnel have the benefit of the history of support delivered to each Progent customer by any Progent consultant. This database of trouble tickets and fixes is stored as a conveniently searchable proprietary knowledge base that enables Progent's remote technical experts to communicate their knowledge company-wide to make sure that the quality of Progent's technical support improves over time. Progent's high-level certifications and close associations with important technology companies including Cisco and Microsoft make available additional massive technical databases and permit quick access to vendors' internal support staff with the result that Progent's remote service experts can find the most efficient resolutions promptly.

Start Receiving Remote UNIX/Linux, Solaris, or macOS and OS X Computer Support from Progent
To get started with Progent's phone support in Raleigh or anywhere in North Carolina or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for IT support, visit Immediate Emergency Support.

Remote Technical Services Offered Progent
Progent's remote consulting professionals have credentials in an extensive array of disciplines. This broad range of IT skills allows Progent's consultants to address practically any problem likely to take place in a small company network. Credentials held by Progent engineers in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, CCSP, CCVP, CCDA and CCDP.

To support companies with mixed-platform networks, Progent also offers the skills of engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Phone-based services available from Progent to small businesses in Raleigh and throughout the state of North Carolina include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and macOS and OS X phone-based support services cover a broad array of computer technology such as network architecture, email systems, network and process security, UNIX/Linux and Windows integration, virtual server technologies for server hardware economization and simplified administration, and migration from legacy systems to the latest Microsoft Windows or Linux solutions. Progent's team-oriented approach to resolving technical problems promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging scenarios. This accelerates repair of urgent problems, minimizes lost productivity, and lowers support costs.

    Progent's UNIX/Linux support engineers can provide urgent online assistance for troubleshooting anomalies within UNIX/Linux networks powered by popular variants of UNIX such as:

    Important Linux versions for which Progent can provide expert support include:

  • Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
    Cisco Infrastructure Consultants for Raleigh, North CarolinaThe Cisco Certified Internetwork Expert credential is the top recognition for network consultants, and certifies an individual's technical skills at the master level. Cisco CCIEs can handle even the most difficult problems encountered in network planning, installation, maintenance, security, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with Cisco IOS network management tools and coming up with alternate approaches or locating program updates. Cisco qualified CCIEs represent an excellent cost-effectiveness since their deep expertise enables them to resolve the most complex problems rapidly. In common cases, less qualified consultants can struggle for many hours or days with the same problems that a Cisco CCIE can dispose of in a few minutes. Few support providers make CCIEs available to support small and medium sized companies. Progent offers quick telephone contact with a Cisco-qualified CCIE so you can receive immediate support for complex network problems that are crippling business productivity but are outside the experience of your ordinary network support resources. Progent's Cisco-qualified CCIE consultants can interface to your network by means of sophisticated on-line troubleshooting tools to provide efficient, safe, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's top-selling selection of connectivity appliances including PIX Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.

  • Authorized Microsoft Windows Expertise
    Microsoft Windows Support for Raleigh, North CarolinaProgent's Microsoft-qualified remote support engineers can deliver computer troubleshooting and IT support for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the assistance of consulting engineers who can assist you with a broad range of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2016 migration, Exchange 2013 configuration, Exchange Server 2010 monitoring and support, SharePoint Server application development, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2016 integration and development and SQL Server 2017 Linux integration support, Systems Center Operations Manager (SCOM) network monitoring, Project Server and Server Online training, Small Business Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a broad range of online PC desktop support and troubleshooting services including Windows 7 integration, upgrading to 64-bit desktop applications, integrating Office 2010, and streamlining Business Desktop Deployment.

  • CISSP and ISSAP Certified Network Security Experts
    CISSP Qualified System Security Specialists for Raleigh, North CarolinaProgent's qualified CISM and CISSP network security engineers can provide a range of security services that can enhance the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or help your company to clean up quickly after a damaging penetration. Security consulting services offered by Progent include: thorough security analysis utilizing utilities such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Hydra; rapid recovery from virus and worm assaults; configuring firewalls; designing safe techniques for remote and mobile connectivity; defending your email infrastructure from spam and DHA attacks; and instituting 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online support to help companies of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that combine on-premises IT assets along with public clouds. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Additional Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for special projects that small businesses frequently need. Billing charges for ongoing consulting projects are determined based on the qualifications of the consultants required. Progent's background in these special fields of computer technology enables clients to complete critical initiatives economically and on time. Progent's special online engineering solutions include:
  • Help Desk Services
    Progent's Help Desk programs for small and midsize companies with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for smaller organizations who don't have the resources to assemble and manage an internal Call Center but who need fast communication with an efficient Help Desk with professional phone assistance as well as the technical depth to escalate complex tasks to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for larger companies and acts as a transparent addition to your current Call Center staff. Progent's Virtual Call Center can serve as an escalation resource to resolve complex network issues, or be ready in hectic circumstances when your ordinary support engineers are too busy.

    Progent's Call Center consulting services can support you in building an efficient new Help Desk Call Center or revamping your current one, evaluating or customizing Help Desk Call Center software to address the particular needs of your corporation, or providing occasional online staff to supplement your existing Help Desk Call Center group during high-demand scenarios such as software migrations, mass updates, or installing brand new applications.

    Progent's Help Desk team of seasoned network professionals offers your clients in Raleigh or anywhere in the state of North Carolina quick contact with a large network service group with extensive experience providing phone support and online diagnostics for networks powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center the reputation as a significant contributor to company success, and Progent's target is to solve rather than merely annotate network issues.

  • Business Applications Services: Training, Development, and Integration
    Progent's Applications Experts Team offers phone-based and in-depth consulting support and education in specific business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, customization, and training for Microsoft business applications including CRM, MS Office Project, Word, and Microsoft Excel. To find out more about Progent's expertise, custom programming, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.

    Progent's Mac professionals can nurture the creative aspect of Mac computing by providing phone-based consulting services and education in graphics, sound, and motion video. Progent's support professionals offer help in a range of Apple Mac creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with special projects like capturing or digitizing audio/video or configuring an audio/video post production lab.

    Online Network and Server Monitoring Support
    Progent offers businesses in Raleigh, or anywhere in the state of North Carolina, remote network and server monitoring support based on MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your environment so that your network maintenance is proactive rather than reactive. By detecting possible trouble spots before they result in downtime, proactive monitoring can ward off disruptive and expensive network crises. Progent can also deploy system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or networks that incorporate multiple platforms.

How Your Raleigh Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency phone-based assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X computer systems, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or refer to Contact Progent.

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