Immediate Online Technical Support for Raleigh UNIX or Linux SystemsFor small companies located in Raleigh or anywhere in the state of North Carolina, Progent offers technical support for information systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a combination of UNIX-family systems and Windows technology. Progent has delivered online troubleshooting to companies in every state in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified engineers for challenging infrastructure issues, plus the services of CISA and CISM-accredited security engineers to handle advanced security architecture and business continuity planning.

Progent's remote technical support services offer excellent leverage because they have the practical experience and the sophisticated technology to solve the majority of network issues quickly. Efficient support lowers direct expenses because service calls accumulate fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your location. Your company saves additionally with incidental costs by minimizing or eliminating system downtime and associated losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives.

Progent's pricing model for online support is structured to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced exclusively for the services that you receive. In contrast to many remote service firms, Progent imposes no initialization charge or minimum fees. Progent's one-minute granularity and clean policy for pricing prevent situations where quick repairs manage to turn into major bills. Progent's skill at solving technical issues quickly results in your company conserving money.

Progent's Remote Support Tools
Through years of experience, Progent has fine tuned an array of customized technologies and field-proven methodologies that promote the highest degree of effectiveness for online technical support and repair for small company information networks. Progent offers safe Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN access allows the consultants of Progent's remote service group to access your system remotely without breaching corporate security.

Progent's advanced customer support database application maintains thorough documentation describing all service that Progent's customers have received. Progent's authorized service personnel have access to the history of assistance provided to each client by every Progent engineer. This history of issues and resolutions is organized as a readily searchable internal knowledge base that enables Progent's remote technical experts to communicate their experiences with the whole team to ensure that the value of Progent's support services improves over time. Progent's advanced certifications and close relationships with key industry leaders such as Cisco and Microsoft make available additional vast support knowledge bases and permit priority access to manufacturers' in-house engineering staff so Progent's online consulting specialists are able to come up with optimal resolutions quickly.

Get Online UNIX/Linux, Sun Solaris, or Apple Mac OS X Technical Assistance from Progent
To get started with Progent's remote support in Raleigh or anywhere in North Carolina or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for network support, go to Immediate Emergency Support.

Remote Technical Services Provided by Progent
Progent's online consulting professionals possess certified skills in a comprehensive array of technologies. This breadth of technical skills allows Progent's engineers to address practically any crisis that may crop up in a small or midsize business network. Certifications awarded to Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.

To provide assistance to clients with multi-platform networks, Progent also offers the skills of engineers who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional engineers.

Phone-based technical support services Offered by Progent to companies in Raleigh and throughout the state of North Carolina include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X online support services address a broad range of computer technology such as system architecture, email systems, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server consolidation and easy management, and transitioning from older applications to current Windows or Linux-powered environments. Progent's team-based approach to solving technical issues promotes quick escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This expedites repair of critical problems, minimizes network downtime, and lowers support costs.

    Progent's UNIX and Linux support engineers can provide emergency remote assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:

    Important Linux variants for which Progent offers expert support include:

  • Talk to a Cisco CCIE for High-level Network Problem Solving
    Cisco Engineers for Raleigh, North CarolinaThe Cisco Certified Internetwork Expert credential is the highest accreditation for networking professionals, and indicates a person's networking knowledge at the master level. CCIEs can deal with even the most stubborn problems occurring in network infrastructure planning, integration, maintenance, security, and repair. Cisco CCIEs can cooperate closely with Cisco's in-house support staff in analyzing anomalies with IOS network administration tools and coming up with alternate approaches or locating software updates. Cisco CCIEs are an exceptional cost-effectiveness since their broad experience permits them to fix the most intractable problems rapidly. In many cases, less qualified engineers can wrestle for hours or days with identical tasks that a Cisco CCIE can fix in minutes. Few support providers make Cisco CCIEs available to support small and mid-size businesses. Progent can provide fast phone access to a CCIE so your company can get timely help for serious network infrastructure problems that are crippling business efficiency but are not within the experience of your regular computer maintenance resources. Progent's Cisco CCIE support experts can connect to your environment using sophisticated on-line troubleshooting technology to provide fast, safe, and economical analysis and remediation. Progent's Cisco CCIEs offer assistance with the entire range of Cisco's industry-leading family of infrastructure devices such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, VoIP systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.

  • Authorized Microsoft Windows Support
    MS Windows Experts for Raleigh, North CarolinaProgent's Microsoft-qualified remote support professionals can provide computer troubleshooting and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Partner and can offer your organization the assistance of consulting professionals who can help you with a wide range of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange 2010 maintenance, SharePoint 2013 development, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront TMG 2010 administration and ISA Server migration, SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online training, Small Business Server 2011 support, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a full array of remote desktop support and troubleshooting services such as Windows 7 migration, upgrading to 64-bit desktop software, integrating Office 2010, and streamlining workstation deployment.

  • CISSP and ISSAP Qualified Network Security Professionals
    CISSP Qualified Network Security Engineers for Raleigh, North CarolinaProgent's certified CISSP, ISSAP, and CISM network security consultants can provide a variety of security services to strengthen the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or help your business to recuperate rapidly after a damaging penetration. Security solutions available from Progent cover in depth network security analysis utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Nikto; fast recovery from virus and worm attacks; integrating firewalls; establishing safe mechanisms for remote and mobile communication; guarding your email infrastructure against viruses, spam and directory harvest attacks; and offering round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online consulting to help organizations of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that seamlessly combine on-premises IT assets along with cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing advanced consulting support online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Special Support Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects that small companies often request. Progent's charges for ongoing consulting tasks are determined based on the qualifications of the consultants involved. Progent's experience with these special fields of computer technology allows customers to execute major projects economically and on schedule. Progent's special online engineering services include:
  • Call Center Expertise
    Progent's Help Desk Call Center support programs for small businesses with environments based on UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are designed for smaller companies who don't have the money or time to assemble and manage an in-house Call Center but who need quick communication with a dependable Help Desk with proficient telephone assistance plus the technical depth to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk is designed for bigger companies and operates as a seamless addition to your established Helpdesk team. Progent's Virtual Help Desk Call Center can act as an escalation option to handle the most difficult technical problems, or be ready in those circumstances when your regular resources are swamped.

    Progent's Help Desk consulting services can support you in establishing an effective new Help Desk Call Center or improving your current organization, selecting or enhancing Call Center application software to handle the unique needs of your corporation, or providing temporary online staff to work with your in-house Call Center group during high-demand events such as software migrations, mass updates, or installing brand new applications.

    Progent's Help Desk staff of veteran network professionals offers your clients in Raleigh or anywhere in the state of North Carolina fast contact with an effective support group with extensive experience providing phone consulting and online repair service for IT systems that incorporate UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's mission is to give the Help Desk Call Center the reputation as a crucial contributor to company productivity, and Progent's policy is to resolve and not just track technical problems.

  • Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Group offers remote and in-depth engineering support and education in special business application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and training for Microsoft business applications including Microsoft CRM, MS Office Project, Microsoft Office Word, and Excel. For additional information concerning Progent's consulting, custom programming, and training offerings for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Apple Mac professionals can nurture the artistic facets of Apple Mac environments by providing phone-based help services and training in graphics, audio, and motion video. Progent's consultants offer expertise in a variety of Apple Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with special jobs like capturing or digitizing audio/video or setting up an audio/video production facility.

    Online Network and Server Monitoring Support
    Progent can provide businesses in Raleigh, or anywhere in the state of North Carolina, remote computer system monitoring services based on Microsoft Operations Manager network monitoring, adapted by Progent to accommodate your environment so your network support is proactive rather than reactive. By anticipating looming problems before they cause network outages, system monitoring can ward off inconvenient and costly information system breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft Windows networks, or networks that support multiple platforms.

How Your Raleigh Business Can Contact Progent's Online Service Experts
To contact Progent about urgent phone-based support with UNIX, Linux, Sun Solaris, or Mac OS X computer systems, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent.















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