Fast and Affordable Online Support for Raleigh Computer Networks
Immediate Online Consulting for Raleigh NetworksFor organizations in Raleigh or anywhere in North Carolina, Progent provides remote help for computer systems powered by Microsoft, Cisco, Mac, or Linux technology. Progent's Microsoft certified consulting experts have delivered online support to businesses in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve complex networking issues, as well as the services of CISSP-certified security consultants to help with high-level security architecture and troubleshooting jobs.

Progent's remote support engineers provide excellent value because they have the practical experience and have access to the advanced tools required to resolve most network issues quickly. This lowers direct costs because solutions require fewer billable minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your company benefits additionally in indirect costs by minimizing or eliminating network downtime and related costs due to business disruption, upset clients, idle workers, and distracted executives. Progent's advanced remote technical support expertise is especially valuable in environments that rely on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.

Progent's pricing policy for online support is designed to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged just for the services that you actually get. In contrast to typical remote service companies, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute billing unit and simple model for billing eliminate situations where fast fixes somehow turn into big tabs. Progent's skill at solving technical issues efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of optimized technologies and field-proven processes that allow the maximum level of efficiency for online technical support and troubleshooting for information networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the engineers of Progent's remote service group to access your system remotely without breaching corporate security.

Progent's advanced customer support database system stores extensive histories of the service that Progent's clients have been provided. Progent's staff engineers have the benefit of the specifics of assistance provided to every Progent customer by every Progent engineer. This history of trouble tickets and solutions is organized as an easily exploitable internal knowledge base that permits Progent's remote technical professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced certifications and working associations with important technology companies such as Cisco and Microsoft open up additional extensive support knowledge bases and permit quick access to vendors' in-house product engineers so Progent's online consulting specialists are able to find the most efficient resolutions promptly.

Remote technical support services provided by Progent to clients in Raleigh and throughout the state of North Carolina include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate services designed to enable small and medium-size businesses to utilize the same cutting-edge IT solutions used by some of the industry's top corporations. The ProSight series of IT management outsourcing services addresses all critical facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to deliver web-based control and world-class protection for all your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the complete malware attack progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and enables fast recovery of critical files, apps and VMs that have become lost or damaged as a result of component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, reconfigure and debug their networking hardware like routers and switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so any looming problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can save up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's preparedness to block or recover quickly from a ransomware attack. Progent will consult with you personally to collect information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup system that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the services of seasoned online consulting professionals for special IT projects. Billing charges for longer-term consulting tasks are determined based on the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology allows customers to complete critical initiatives economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk service offerings for businesses with networks based on Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are intended for organizations who lack the budget to create an internal Help Desk but who want quick response from an efficient Help Desk with proficient telephone assistance as well as the technical depth to escalate complex problems to high-level engineers.

    Progentís Virtual Call Center is designed for larger companies and acts as a transparent supplement to your existing Call Center staff. Progent's Virtual Call Center can serve as a an escalation option to handle the toughest technical issues, or be available in hectic situations when your other resources are overwhelmed.

    Progent's Call Center team of experienced information technology experts gives your workers in Raleigh or anywhere in the state of North Carolina immediate assistance from an effective network service group with substantial experience offering telephone-based support and online troubleshooting for IT systems that incorporate Windows, Cisco, Mac OS X, or UNIX/Linux technology. Progent's mission is to earn the Call Center perception as a crucial contributor to company success, and Progent's target is to resolve instead of just report technical problems.

  • Business Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Experts Team offers online professional consulting support and training in special business application fields that include ERP, MRP, customizing accounting packages, and CRM. Progent also offers expertise, programming, and education for familiar Microsoft applications including CRM, Microsoft Project, Microsoft Word, and Microsoft Excel. To find out more information on Progent's expertise, customization, and education services, refer to Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of System Center 2016, extend or tune an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Raleigh, or anywhere in the state of North Carolina, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can tune Operations Manager for your business so your computer maintenance is proactive and automated. By spotting potential trouble spots before they cause full-scale emergencies, automated monitoring can minimize disruptive and expensive network failures. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple Mac networks, Microsoft Windows networks, or networks based on a combination of operating systems.
How Your Raleigh Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote assistance with Windows, Mac OS X, or Linux/UNIX environments, go to Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Raleigh or throughout the state of North Carolina, Progent's phone-based network support engineers are ready to provide professional and cost-effective system help the instant your company requires it. Long experience providing remote technical assistance has earned Microsoft Gold Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine online connectivity tools to solve IT problems rapidly while avoiding the cost and lost productivity that comes with on-premises support visits.

Even if your Raleigh business works with a regular independent consultant or maintains a full time organization that know how to deal with the majority of computer problems, Progentís Microsoft certified engineers are available to offer an easy and seamless remote extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to resolve unexpected system crises or particularly challenging integration problems.

Advantages of Progent's IT Support for Offices in Raleigh
Progent's online network troubleshooting services allow your Raleigh company to experience the benefits of on-call, enterprise-level network support without the expense of maintaining a full-time IT organization. Your network will acquire added business value by being more reliable, efficient, and protected. Benefits to your company include:

  • Convenient remote expansion of your local support resources
    For most organizations in Raleigh or anywhere in North Carolina, nearby computer support resources, whether consisting of outside consultants or a full-time maintenance staff, can take care of typical technical problems. However, major troubles sometimes occur when local resources are too busy or absent, and some trouble may stem from IT products that is beyond the scope of your usual support people. In these situations, Progent's on-call support specialists provide a convenient, fast, and budget-friendly solution to augment your regular resources and to convey valuable knowledge to improve your ability to resolve downstream problems in-house.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller offices often depend on individual freelance consultants. While freelance consultants carry smaller overhead than big consulting companies and can afford to charge marginally less, they are occasionally overextended, making it difficult to respond rapidly to crisis situations. If an independent service provider is occupied with another client, ill, on vacation, or in class, the absence of fallback personnel may force your company to go without assistance during an IT crisis. As your network expands, system downtime and problems with critical applications are more expensive. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent offers a dependable source of backup support expertise to insure your network stays up and running.

  • Create a Solid Basis for Seamless Growth
    Businesses often begin with an information architecture implemented on a modest budget. Without a proper framework, band-aid repairs can get thrown onto a shaky foundation. When a network grows, stability and scalability issues can hinder the success of the organization. Such poorly designed environments require careful analysis, smart strategic planning, and wide IT expertise to upgrade to a system architecture able to offer the solid foundation to handle critical business demands and ease downstream growth.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller businesses need advice and technical training to negotiate an ever more complicated maze of product alternatives capable of promoting business success and improving productivity. Businesses hardly need a computer engineer who is motivated to resell a certain vendor's products. IT consulting and product selling can result in a situation where the recommended solution is designed around a profitable technology instead of the genuine needs of a client. Progent avoids these dilemmas by offering only services instead of products. This enables Progent to align IT expertise with the real interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner support company and Progent's number of employees, breadth of IT expertise, refined remote support software, and understanding of enterprise networking allow companies to avoid the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or limited internal IT help.

Progent stands out by offering:

  • In-depth Expertise in Microsoft's Complete Family of Servers
    Progent can provide in-depth support for Microsoftís powerful server products with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support, Windows Server 2008 expertise, Microsoft Windows Server 2003 upgrades, MS Exchange 2016 migration, Exchange 2013 integration, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-site visits by the minute. Consequently, you are billed just for delivered services. Progent does not impose a higher rate for off-hours or priority service, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no initialization charge and asks no monthly commitment for services provided during normal business hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large bills for fast repairs so you won't be forced to permit simple problems to fester.

  • Full Records of Delivered Services
    Progent has created a sophisticated support reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or small support firms who offer minimal documentation or details of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service reports transmitted by each staff member to every customer. The discipline of detailing and archiving service records allows more efficient support and eliminates a slew of typical problems such as when a support client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing possible issues before they cause lost productivity, network monitoring can keep your IT network from stressful and costly availability losses.
How Does Our Company Start Getting Online Computer Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.















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