Immediate Remote Troubleshooting for Raleigh Computer Networks
Immediate Phone Support for Raleigh NetworksFor businesses located in Raleigh or anywhere in North Carolina, Progent offers online help for networks based on any mix of Microsoft, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have delivered remote support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve complex networking issues, plus the assistance of CISSP and CISM-accredited security engineers to help with advanced security design and troubleshooting issues.

Progent's online technical support engineers offer exceptional value because they have the practical background and are equipped with the sophisticated technology required to resolve most network problems rapidly. Efficient support lowers immediate costs because solutions require fewer chargeable consulting minutes. Online help also avoids the cost of dispatching an engineer to your site. Your company saves even more in incidental costs by reducing or avoiding network downtime and associated losses resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive remote technical support experience is particularly helpful for businesses that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing policy for remote help is structured to stretch your network support dollar. Progent charges per minute for telephone-based consulting, so you owe exclusively for the services that you actually get. Unlike many online support firms, Progent requires no startup fee or minimum fees. Progent's one-minute billing unit and clean model for billing save you from situations where speedy. minor repairs manage to turn into major bills. Progent's skill at solving problems quickly means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an array of optimized tools and field-tested processes that permit the maximum level of efficiency for remote consulting and repair for IT systems of any size. Progent offers protected VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's remote service group to connect to your company's system remotely without compromising network security.

Progent's advanced customer support reporting system stores extensive documentation for all support that Progent's customers have received. Progent's authorized consultants have access to the history of all help provided to each customer by any engineer. This history of issues and solutions is organized as a conveniently exploitable proprietary database that allows Progent's online technical experts to communicate their knowledge with the whole team to ensure that the value of Progent's support grows daily. Progent's high-level certifications and close relationships with key vendors including Cisco and Microsoft make available additional vast technical support knowledge bases and allow fast response from vendors' in-house engineering staff so Progent's online service specialists can arrive at optimal solutions in the least time.

Online support services available from Progent to businesses in Raleigh and throughout the state of North Carolina include:

Special Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract information technology projects. Progent's charges for longer-term development or consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these important fields of information technology allows customers to execute critical projects economically and on schedule. Progent's project-based online engineering solutions include:
  • Help Desk Call Center Support
    Progent's Call Center support alternatives for organizations with environments that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Call Center outsourcing services are a convenient solution for organizations who lack the budget to assemble and manage an internal Call Center but who want fast response from a reliable Help Desk Call Center with proficient phone support plus the expertise to escalate complex tasks to advanced engineers.

    Progent's Help Desk Call Center consulting expertise can assist you in building an efficient new Call Center or improving your current organization, identifying or customizing Help Desk Call Center application software to address the unique needs of your business, or adding temporary online staff to supplement your internal Call Center resources during demanding situations like software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Call Center staff of seasoned network consultants offers your customers in Raleigh or anywhere in the state of North Carolina fast assistance from a dependable support resource with extensive background delivering telephone-based help and online diagnostics for IT systems that incorporate Windows, Cisco, Apple Mac, UNIX, or Linux products. Progent's focus is to earn the Help Desk Call Center recognition as a significant enabler of company success, and Progent's intent is to resolve rather than simply report network problems.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Consulting Group can supply online professional engineering expertise and training in special business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, customization, and education for popular Microsoft applications such as Microsoft CRM, Office Project, Office Word, and Excel. To find out more about Progent's consulting, custom development, and education services, refer to Progent's Applications Experts Group.

  • ProSight Data Protection Services Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital data, apps and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to be compliant with regulatory requirements like IPPA, FINRA, and PCI and, whenever needed, can assist you to restore your critical information. Read more about ProSight DPS Managed Backup.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; seamless management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Raleigh, or anywhere in the state of North Carolina, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your business so your computer support is proactive and automated. By spotting emerging problems before they expand into crashes, remote monitoring can head off stressful and costly information system crises. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft networks, or systems powered by a variety of OS platforms.
How Your Raleigh Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency phone-based help with Microsoft Windows, Apple Mac, or Linux/UNIX computer systems, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Raleigh or anywhere in the state of North Carolina, Progent's phone-based computer support specialists are ready to deliver effective and affordable IT help the instant your organization needs it. Long experience offering online technical assistance has led to Microsoft Gold Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting capability and to refine online connectivity technology to repair network problems quickly while eliminating the expense and lost time that comes with on-site support visits.

Even if your Raleigh company has a local freelance support technician or employs an in-house organization that can deal with day-to-day computer problems, Progentís Microsoft and Cisco certified engineers can still offer a convenient and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to deal with sudden system emergencies or especially complicated integration projects.

Features of Progent's Online Computer Support for Raleigh
Progent's phone support, remote repair, system security expertise, and system administration services offer offices in Raleigh or throughout the state of North Carolina the greatest leverage for your support investment. Whether you require occasional telephone help and remote network repair or full-time Help Desk Call Center support and network administration, Progent's professionals can deliver your business enterprise-level IT support while allowing you to eliminate the expense and hassle of running a large internal IT organization. Key features of Progent's National Remote Support program include:

  • Immediate Telephone Access to Microsoft Qualified Professionals
    Progent's team of Microsoft-certified engineers can provide immediate and affordable expertise to companies in Raleigh and is also ideal for networks in geographic regions of North Carolina that lack technicians with proven expertise supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Certified Partner support firm, Progent has the use of a wide array of Microsoft support tools, technical information, and on-going training.

  • Per Minute Billing to Minimize Costs
    Progent provides online help on a per-minute basis, so you are charged only for the support you receive. Progent has no minimum fee for phone help and imposes no periodic subscription fee for services delivered during regular working hours. This protects you from facing big invoices for routine fixes.

  • Availability of Cisco Network Architecture Professionals
    As a Certified Partner for Cisco, Progent can provide access to authorized specialists who have skill in planning, deploying, and troubleshooting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, reliable, and secure infrastructure for fixed and mobile networking.

  • Application Specialists Team
    Progent's core support services consist of technology integration, Microsoft Exchange consulting, corporate security planning, and Help Desk outsourcing support. Progent's Application Experts Team can provide world-class consulting expertise in specific business applications. Support available from the Application Experts Group includes:
    Microsoft Dynamics GP Support and Customization
    MS Project and Project Online Support
    Office Excel and Microsoft Office 365 Excel Consulting and Application Development
    Office Word and Microsoft Office 365 Word Expertise
    BI Reporting Consulting and Troubleshooting
    UNIX, Linux and Sun Solaris Integration
    Microsoft SQL Server 2016 Application Development and SQL Server 2014 Software Programming and Debugging
    Oracle Management and Application Programming
    MySQL DBA Services and Software Design
    Mac Help
    Amazon MWS Software Integration

    By offering a full service centralized resource for IT generalists and specialists, Progent can deliver timely, affordable, and thorough IT solutions that align with the unique needs of your business.

  • State of the Art Online Connectivity Software
    Secure remote connectivity allows Progent's service experts to see precisely what your customers see. This makes it possible to produce quick fixes to problems that might otherwise require an expensive personal visit. Sophisticated online connectivity software and expert engineers together enable Progent to repair most IT issues rapidly and economically. Progent is an industry leader in online support and automated system monitoring.

  • Support for Leading VPN Gateways
    Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.

  • 24x7 Service for Maximum System Uptime
    For offices with mission-critical applications, Progent can provide optional round-the-clock online technical services. Combined with remote 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help ensure high system uptime.

  • Help Desk Services
    Progent's Help Desk support programs are designed specifically for budget-constrained companies whose workers need immediate recourse to a Help Desk service with expert phone support and full escalation capability.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner support company and Progent's staff size, depth of technical background, fine tuned support tools, and understanding of corporate IT enable businesses to escape the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of hands-on industry background, in the trenches of network service, executing a broad variety of technical projects for a large array of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support team. This guarantees that you get not only world-class technical skills, but also a consultant with field-tested methods for using technical knowledge to fix real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-premises visits per minute. Consequently, you owe just for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no minimum charge and requires no monthly commitment for support services delivered during regular business hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for quick solutions so you will not be forced to allow simple problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent has few competitors. Businesses who utilize familiar freelance consultants or who employ in-house support staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and productive.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to offer 24x7 system monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering potential issues before they cause lost productivity, network monitoring can keep your information network from painful and costly availability losses.
How Does My Business Begin Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.

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