Fast and Affordable Remote Technical Support for Raleigh IT Networks
Immediate Remote Support for Raleigh SystemsFor companies located in Raleigh or anywhere in the state of North Carolina, Progent offers online support for information systems based on any combination of Microsoft Windows, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft qualified engineers have delivered online support to companies in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to handle challenging networking problems, plus the services of CISA and CISSP-certified security engineers to help with high-level security architecture and troubleshooting issues.

Progent's remote technical support experts offer exceptional leverage because they possess the practical background and have access to the sophisticated technology required to resolve most information system issues rapidly. Efficient support reduces direct costs because service calls accumulate minimal chargeable minutes. Remote help also eliminates the expense of dispatching an engineer to your office. Your organization benefits even more with incidental costs by reducing or eliminating system outages and related losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote technical support expertise is particularly helpful in environments that are dependent on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's pricing policy for remote help is structured to leverage your network support dollar. Progent charges by the minute for phone consulting, so you are invoiced only for the services that you receive. Unlike many remote support organizations, Progent asks for no service activation charge or minimum payments. Progent's one-minute billing unit and simple model for billing save you from scenarios where quick fixes somehow turn into large tabs. Progent's penchant for solving technical issues quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of customized tools and field-proven methodologies that ensure the highest degree of effectiveness for remote engineering help and troubleshooting for information networks of all sizes. Progent offers safe VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the engineers of Progent's Technical Response Center to interface to your system without violating corporate security.

Progent's sophisticated customer support reporting system stores detailed histories of the service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the details of services delivered to every Progent client by every Progent engineer. This database of trouble tickets and resolutions is stored as a conveniently accessible proprietary knowledge base that enables Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's extensive list of accreditations and close partnerships with important technology companies including Cisco and Microsoft make available additional massive technical support databases and allow quick access to vendors' internal support staff with the result that Progent's online service specialists can find the best solutions quickly.

Online technical services provided by Progent to clients in Raleigh and anywhere in the state of North Carolina include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate services intended to allow small and mid-size businesses to utilize the same advanced technology used by many of the industry's top enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all key aspects of modern networking including email protection, security and compliance, automated backup/recovery, and infrastructure management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to provide centralized control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to automate the complete threat lifecycle including blocking, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of vital data, applications and virtual machines that have become lost or damaged due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, enhance and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating complex management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that need critical updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the state of vital assets that drive your information system. When ProSight Systems Watch detects an issue, an alert is sent immediately to your specified IT personnel and your assigned Progent consultant so all potential problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight Systems Watch server and desktop remote monitoring and management consulting.

Additional Support Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology projects. Billing rates for ongoing consulting projects are determined according to the qualifications of the engineers required. Progent's background in these special areas of information technology allows clients to complete critical initiatives economically and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Expertise
    Progent's Call Center programs for businesses with networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for organizations who don't have the budget to create an internal Call Center but who require quick communication with an effective Help Desk with proficient phone support plus the technical depth to escalate the most challenging trouble tickets to high-level engineers.

    Progent's Help Desk Call Center consulting services can guide you in building an effective new Call Center or enhancing your established organization, evaluating or customizing Help Desk Call Center software products to handle the particular demands of your corporation, or adding temporary phone support personnel to reinforce your internal Call Center team to deal with unusually busy scenarios like software migrations, major updates, or installing brand new business software.

    Progent's Help Desk Call Center team of veteran network professionals provides your customers in Raleigh or anywhere in the state of North Carolina instant communication with an efficient technical support group with substantial experience offering telephone-based help and online troubleshooting for computer environments powered by Windows, Cisco, Mac OS X, UNIX, or Linux products. Progent's mission is to give the Call Center the reputation as a solid contributor to business productivity, and Progent's target is to fix instead of just report IT problems.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts Group can supply phone-based advanced consulting expertise and education in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for Microsoft applications including CRM, Microsoft Office Project, Microsoft Word, and Microsoft Excel. To read more information about Progent's expertise, custom programming, and training offerings, see Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of System Center 2016, expand or tune your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver businesses in Raleigh, or anywhere in the state of North Carolina, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to suit your business so that your network support is proactive and automated. By exposing potential problems before they cause full-scale emergencies, automated monitoring can ward off disruptive and expensive network breakdowns. Progent can also assist with network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple Mac environments, Microsoft systems, or systems that incorporate multiple OS platforms.
How Your Raleigh Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent remote help with Microsoft, Apple Mac, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For companies and startups in Raleigh or throughout the state of North Carolina, Progent's phone-based computer support specialists can deliver professional and affordable IT help whenever your company requires it. More than a decade of offering remote tech support has earned Microsoft Gold certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to repair network problems rapidly while eliminating the cost and lost time that comes with in-person support visits.

Even if your Raleigh business deals with a regular independent consultant or maintains a full time organization that can handle the majority of network issues, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the availability or the knowledge to resolve unexpected network crises or particularly complex integration problems.

Details of Progent's Online Computer Support for Raleigh
Progent's phone support, Internet-based repair, system security expertise, and network management services offer offices in Raleigh or anywhere in the state of North Carolina unparalleled leverage for your IT investment. Whether you need occasional phone help and Internet-based network repair or ongoing Help Desk Call Center support and network management, Progent's experts can deliver your business world class IT support while permitting you to eliminate the cost and hassle of maintaining a full-service internal IT staff. Key features of Progent's National Remote Support program include:

  • Fast Telephone Access to Microsoft Qualified Experts
    Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to companies in Raleigh and is also ideal for networks in more remote areas of North Carolina that have a limited supply of technicians with proven expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Gold Certified Partner support company, Progent has access to a wide array of Microsoft support utilities, service databases, and on-going education.

  • Per Minute Billing to Reduce Expenses
    Progent provides remote support on a per-minute billing plan, so you pay only for the services you receive. Progent has no minimum charge for online help and asks for no monthly subscription fee for support services delivered during regular working hours. This keeps you from facing big invoices for routine repairs.

  • Access to Cisco Network Infrastructure Professionals
    As a Registered Partner for Cisco, Progent can provide help from on-staff specialists with skill in planning, implementing, and managing networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, high-availability, and protected infrastructure for local and remote networking.

  • Application Specialists Team
    Progent's basic consulting offerings include technology integration, MS Exchange Server consulting, network security design, and Help Desk Call Center support. Progent's Experts group can provide world-class consulting support in critical application areas. Support offered by the Application Experts staff includes:
    Microsoft Dynamics GP Support and Programming
    MS Project and Project Online Expertise
    Office Excel and Microsoft Office 365 Excel Consulting and Programming
    Office Word and Office 365 Word Help
    BI Reporting Consulting and Troubleshooting
    UNIX, Linux and Solaris Integration
    Microsoft SQL 2016 Application Development and SQL Server 2014 Application Development and Troubleshooting
    Oracle DBA Services and Application Development
    MySQL DBA Services and Software Programming
    Mac Help
    Amazon MWS Software Design and Programming

    By providing a full service centralized source for IT generalists and application experts, Progent is able to tailor timely, cost-effective, and comprehensive IT solutions that match the specific requirements of your business.

  • State of the Art Online Connectivity Tools
    Secure remote access allows Progent's support professionals to see precisely what your customers see. This makes it possible to find fast solutions to issues that might otherwise require an expensive onsite visit. Sophisticated online connectivity software and expert technicians combine to allow Progent to resolve most network problems rapidly and affordably. Progent is a pioneer in online support and automated system tracking.

  • Support for Leading VPN Products
    Progent can provide secure VPN access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN online access allows the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.

  • 24-hour Support for Maximum Network Uptime
    For businesses with vital applications, Progent offers optional 24x7 online support services. Combined with automated 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help ensure maximum system uptime.

  • Help Desk Services
    Progent's Help Desk support programs are designed specifically for budget-constrained companies whose clients need instant recourse to a Help Desk service with effective telephone support and full escalation capability.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner support company and Progent's head count, breadth of IT expertise, fine tuned remote support software, and familiarity with enterprise networking allow businesses to escape the limitations associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of hands-on professional experience, at the front lines of network service, executing a broad range of technical projects for a large array of customers. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This means that you get not just expert IT skills, but also a consultant with proven methods for using technical knowledge to resolve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and in-person help by the minute. Consequently, you are billed just for received support. Progent does not demand a higher rate for off-hours or priority support, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no startup charge and asks no monthly commitment for services provided during normal working hours. Many service firms impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast fixes so you will not be forced to permit less critical problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all billed support activities. Unlike some independent consultants or local service firms who offer minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support documentation sent by each consultant to every client. The practice of detailing and organizing support activity results in more efficient service and avoids a slew of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to offer 24x7 network tracking services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating potential problems before they cause lost productivity, system monitoring can save your IT network from painful and costly availability losses.
How Does My Business Begin Getting Online Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.

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