Even if your Raleigh small business has a regular independent support technician or maintains a full time IT staff that can handle the majority of network issues, Progent’s Microsoft and Cisco certified engineers provide an easy and seamless virtual extension of your local resources in cases when your regular IT support personnel either lack the availability or the experience to deal with unexpected network crises or particularly challenging integration problems.

Features of Progent's Online Computer Services for Raleigh
Progent's phone help, remote troubleshooting, system security expertise, and system administration services give small companies in Raleigh or anywhere in the state of North Carolina unparalleled leverage for your support investment. Whether you require occasional telephone support and Internet-based network repair or ongoing Help Desk Call Center support and network management, Progent's professionals can provide your office world class network support while permitting you to eliminate the cost and hassle of maintaining a large in-house IT organization. Highlights of Progent's National Remote Support services include:

• Fast Phone Access to Microsoft Qualified Support Specialists
  Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to small companies in Raleigh and is also ideal for networks in geographic regions of North Carolina that have a limited supply of technicians with proven expertise supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Gold Partner consulting firm, Progent has the advantage of a wide selection of Microsoft support utilities, technical databases, and continuing training.

• Per Minute Billing to Reduce Expenses
  Progent offers online support on a minute-by-minute billing plan, so you are charged only for the support you use. Progent asks for no minimum fee for online service and requires no ongoing retainer. This saves you from paying big bills for simple fixes.

• Access to Cisco Network Infrastructure Experts
  As a Certified Partner for Cisco, Progent can provide access to authorized specialists who have experience in planning, implementing, and troubleshooting networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected infrastructure for fixed and mobile networking.

• Application Experts Team
  Progent's basic consulting services include technology integration, MS Exchange Server expertise, system security design, and Help Desk Call Center support. Progent's Application Experts group offers world-class consulting expertise for specific business applications. Help offered by the Application Experts Group includes:
  • Microsoft Dynamics Great Plains Support and Programming
  • Microsoft Dynamics CRM Consulting
  • Microsoft Project Expertise
  • MS Office Excel Consulting
  • Microsoft Word Support
  • Crystal Reports, Microsoft Access, and FRx Custom Reports
  • UNIX, Linux and Sun Solaris Integration
  • Mac Consulting
  By offering a convenient one-stop source for network generalists and application experts, Progent is able to tailor timely, cost-effective, and comprehensive IT solutions that match the unique needs of your business.

• State of the Art Online Connectivity Software
  Secure remote access permits Progent's support experts to observe precisely what your users see. This makes it possible to find fast fixes to problems that might otherwise require an expensive onsite visit. State-of-the-art online connectivity software and expert engineers together allow Progent to resolve most IT issues rapidly and affordably. Progent is a pioneer in offsite troubleshooting and remote system analysis.

• Support for Popular VPN Products
  Progent can provide safe VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to access your system remotely without weakening system security.

• 24-hour Service for High System Uptime
  For small offices with line-of-business applications, Progent offers 24x7 online support services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this service can help ensure maximum system uptime.

• Help Desk Services
  Progent's Help Desk support services are designed especially for budget-constrained small offices whose clients require instant access to a Help Desk Call Center with effective phone support and full escalation capability.

Benefits of Progent's Network Help for Small Offices in Raleigh
Progent's remote IT consulting services allow your City# small company to have the advantages of on-call, expert IT support without the cost of maintaining a full-time IT staff. Your network will acquire greater strategic worth by becoming increasingly reliable, productive, and secure. Benefits to your business include:

• Convenient remote extension of your on-site support resources
  With most small companies in Raleigh or anywhere in North Carolina, local computer support providers, whether represented by outside consultants or an internal IT staff, can take care of typical network issues. On the other hand, IT crises can spring up when local support personnel are overstretched or unavailable, and some problems may stem from IT products that is unfamiliar to your usual service technicians. In these instances, Progent's online support professionals offer an easy, quick, and economical solution to augment your regular help and to pass on useful knowledge to improve your ability to deal with downstream problems locally.

• Less Reliance on Freelance Service Providers
  For network support, small businesses often depend on individual freelance service providers. Although independent service people carry less overhead than larger support organizations and can often charge marginally less, they are often overextended, making it hard to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, ill, on a trip, or in training, the absence of fallback help may require your company to wait for assistance during an IT crisis. As your company expands, system downtime and problems with vital applications become more expensive. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a dependable source of backup support expertise to insure your IT system remains available.

• Create a Solid Basis for Smooth Expansion
  Small businesses often start with an IT architecture implemented on a shoestring budget. Lacking a strong infrastructure, slap-dash fixes often get thrown onto a weak foundation. As a company grows, stability and scalability issues can hinder the success of the organization. Such poorly designed systems need proper analysis, smart strategic planning, and broad-based IT knowledge to upgrade to a system infrastructure that can deliver the solid foundation to handle vital business demands and simplify downstream expansion.

• Work with Problem Solvers Rather Than Product Sellers
  Small organizations require guidance and technical training to negotiate an ever more complex maze of product alternatives available for accelerating business success and improving productivity. They do not need a computer consultant who is attempting to sell a certain vendor's products. Network support and product selling can lead to a situation where the proposed solution is designed around a predetermined product rather than the genuine requirements of a small business. Progent avoids these dilemmas by selling only services rather than products. This enables Progent to align IT expertise with the best interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, breadth of IT experience, fine tuned support software, and understanding of corporate IT allow small offices to avoid the limitations of excessive reliance on smaller service firms, individual freelance consultants, or limited in-house resources.

Progent stands out by offering:

• Certified Knowledge of Microsoft's Complete Family of Servers
  Progent can provide in-depth expertise for Microsoft’s powerful server platforms with services that include Microsoft Windows Server 2003 support, Microsoft Windows 2000 migration, Microsoft Windows NT Server upgrades, Exchange 2003 Server integration, Exchange Server 5.5 and Exchange Server 2000 moves, and Microsoft SQL Server expertise.

• Best Practices
  Progent’s team of Microsoft and Cisco qualified consultants average more than ten years of hands-on professional experience, at the forefront of IT support, executing a wide range of IT projects for an extensive array of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support team. This guarantees that you get not only expert technical skills, but also a support engineer with proven approaches for applying computer knowledge to repair real-world network problems efficiently.

• Value Pricing
  Progent's pricing policy is to charge for remote service and on-site visits per minute. Consequently, you pay exclusively for delivered support. Progent does not demand a higher rate for off-hours or priority support, and within California or in regions where Progent offers in-person support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no startup fee and asks no monthly commitment. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for fast solutions so you will not be forced to allow simple problems to stay unaddressed.

• Complete Records of IT Services
  Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or small support organizations who offer minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports transmitted by every consultant to each customer. The discipline of documenting and archiving support activity allows more effective service and avoids a slew of common problems such as when a support client is virtually held hostage to a consultant who won’t let go of vital service information.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent faces few competitors. Companies who work with trusted freelance consultants or who maintain internal IT staffs benefit when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, protected, and efficient.

• Automated Network Monitoring with Microsoft MOM
  Progent is one of the only consulting companies to offer round-the-clock system tracking services powered by Microsoft Operations Manager. MOM causes your network support to be proactive rather than reactive. By uncovering possible issues before they result in downtime, system monitoring can keep your IT network from stressful and expensive service disruptions.

How Does My Business Start Receiving Remote Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for network help, go to Immediate Emergency Support.