Fast Remote Support for Raleigh Computer Networks
Fast Online Consulting for Raleigh SystemsFor organizations located in Raleigh or anywhere in North Carolina, Progent provides online support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered online support to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to handle complex networking problems, as well as the assistance of CISSP and CISM-certified security engineers to handle advanced security architecture and troubleshooting issues.

Progent's remote technical support engineers provide exceptional value because they have the practical background and have access to the sophisticated technology necessary to solve most information system problems quickly. This lowers immediate expenses since solutions accumulate minimal chargeable consulting minutes. Online help also avoids the expense of sending a consultant to your office. Your company benefits even more with incidental costs by reducing or avoiding system downtime and associated losses stemming from business disruption, upset clients, idle employees, and de-focused management. Progent's advanced online consulting experience is especially important in environments that rely on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's billing policy for remote support is structured to leverage your network support dollar. Progent charges by the minute for telephone-based assistance, so you are charged exclusively for the services that you receive. Unlike typical remote service companies, Progent requires no startup fee or minimum payments. Progent's one-minute billing unit and clean model for billing prevent scenarios where fast solutions manage to turn into major invoices. Progent's penchant for handling technical issues quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Over time, Progent has refined a collection of customized tools and field-tested methodologies which allow the highest level of effectiveness for online consulting and troubleshooting for computer systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the staff of Progent's online support team to communicate with your computer system without violating system security.

Progent's advanced customer support reporting system keeps thorough documentation describing the support that Progent's clients have been provided. Progent's team consultants have access to the records of assistance rendered to each Progent client by every engineer. This archive of problems and repairs is stored as a readily retrievable support database that allows Progent's remote technical experts to share their knowledge company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's advanced accreditations and close relationships with important technology companies including Cisco and Microsoft make available other extensive technical databases and allow quick response from vendors' in-house support staff with the result that Progent's remote consulting experts can find optimal solutions in the least time.

Online support offered by Progent to customers in Raleigh and throughout the state of North Carolina include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same cutting-edge IT solutions used by many of the industry's top corporations. The ProSight suite of network monitoring and management services covers all critical areas of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the complete threat progression including filtering, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that addresses your company's unique requirements and that helps you prove compliance with legal and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also help you to install and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical data, applications and virtual machines that have become lost or corrupted as a result of component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to provide centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, optimize and debug their networking appliances like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are kept updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating appliances that need critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT personnel and your Progent engineering consultant so all looming problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the configuration of your core infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your organization's ability either to stop or recover rapidly from a ransomware attack. Progent will consult with you directly to collect information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup/recovery system that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for special information technology projects. Billing charges for ongoing consulting projects are set based on the level of expertise of the consultants assigned. Progent's experience with these special fields of information technology enables clients to complete critical projects economically and on time. Progent's special online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for businesses with environments based on Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are ideal for organizations who don't have the budget to support an internal Help Desk but who require fast response from an efficient Call Center with proficient telephone support plus the technical depth to escalate complex tasks to high-level consultants.

    Progent's Help Desk consulting expertise can assist you in establishing an efficient new Help Desk or enhancing your existing organization, identifying or enhancing Help Desk software products to handle the special demands of your business, or providing temporary online staff to work with your in-house Call Center team to handle high-demand situations such as software migrations, major updates, or installing new applications.

    Progent's Help Desk Call Center team of seasoned network consultants gives your workers in Raleigh or anywhere in the state of North Carolina rapid communication with a reliable network service resource with substantial experience delivering phone support and online troubleshooting for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk the reputation as a key driver of business success, and Progent's intent is to solve instead of merely record technical issues.

  • Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Experts Team provides remote and in-depth engineering expertise and education in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for popular Microsoft business applications including CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information on Progent's expertise, programming, and training services, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, extend or tune your current one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Raleigh, or anywhere in the state of North Carolina, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager for your business so your network support is proactive rather than reactive. By anticipating possible problems before they evolve into crashes, system monitoring can minimize stressful and expensive service crises. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft systems, or systems that support a mix of OS platforms.
How Your Raleigh Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online expertise with Windows, Apple macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Help, call 1-800-993-9400, or see Contact Progent. For companies and new ventures in Raleigh or anywhere in the state of North Carolina, Progent's phone-based computer support specialists are ready to deliver effective and economical system support the instant your company needs it. More than a decade of providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine online access technology to repair network problems rapidly while eliminating the expense and lost productivity that comes with in-person service calls.

Even if your Raleigh company works with a regular independent support technician or maintains a full time organization that can deal with typical computer problems, Progentís Microsoft certified consultants can provide an easy and seamless virtual expansion of your on-site resources for situations when your regular service personnel either lack the bandwidth or the experience to resolve unexpected network emergencies or especially complex integration problems.

Features of Progent's Online Computer Services for Raleigh
Progent's phone support, remote troubleshooting, system security expertise, and system management services give businesses in Raleigh or anywhere in the state of North Carolina unparalleled leverage for your IT budget. Whether you need occasional telephone help and remote troubleshooting or full-time Help Desk outsourcing support and network management, Progent's professionals can deliver your office enterprise-level IT support while allowing you to eliminate the expense and administration overhead of carrying a full-service internal IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of IT background, fine tuned support software, and familiarity with enterprise networking allow companies to escape the pitfalls associated with exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

How Does Our Company Begin Getting Online Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.















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