Fast Remote Troubleshooting for Raleigh Computer Systems
Urgent Remote Consulting for Raleigh NetworksFor companies in Raleigh or anywhere in North Carolina, Progent offers remote support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified professionals have delivered online troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified network specialists to solve challenging infrastructure problems, as well as the services of CISSP-certified cybersecurity experts to help with high-level security architecture and troubleshooting jobs.

Progent's remote technical support engineers provide excellent leverage due to the fact that they have the real-world background and are equipped with the advanced tools necessary to resolve the majority of information system issues rapidly. Efficient support reduces direct expenses since solutions use up fewer chargeable consulting minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your organization benefits even more in indirect costs by reducing or eliminating network outages and associated losses stemming from business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced online technical support expertise is particularly helpful in environments that are dependent on public clouds for critical network infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.

Progent's billing policy for online support is designed to stretch your IT service investment. Progent charges per minute for phone consulting, so you pay exclusively for the services that you receive. Unlike many online service companies, Progent requires no service activation fee or minimum job duration. Progent's per-minute billing unit and clean model for billing avoid scenarios where speedy. minor solutions manage to turn into big bills. Progent's skill at solving technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of optimized technologies and proven methodologies which allow the maximum degree of effectiveness for remote engineering help and troubleshooting for computer networks of all sizes. Progent provides secure VPN support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the engineers of Progent's Technical Response Center to communicate with your company's computer system without breaching network security.

Progent's proven customer support reporting system stores thorough documentation for all service that Progent's clients have received. Progent's authorized service personnel have the benefit of the history of support rendered to each Progent client by any Progent engineer. This archive of problems and resolutions is stored as a conveniently exploitable support database that enables Progent's online technical engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced accreditations and working relationships with major industry leaders such as Cisco and Microsoft make available other massive support knowledge bases and permit priority response from manufacturers' in-house support staff so Progent's online service experts can determine the most efficient solutions quickly.

Remote technical services available from Progent to clients in Raleigh and throughout the state of North Carolina include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, flat-rate services intended to enable small and mid-size businesses to benefit from the same advanced technology deployed by many of the world's leading corporations. Progent's ProSight series of network management outsourcing services covers all key areas of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the complete threat lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your company's unique needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid restoration of critical data, applications and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to deliver centralized management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a further level of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that require critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network running at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management personnel and your Progent engineering consultant so that any potential problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can save as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security standards, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to evaluate your organization's ability either to stop or recover quickly after a ransomware attack. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for contract IT programs. Billing charges for longer-term development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these special fields of computer technology enables customers to complete major projects within budget and on time. Progent's project-based online consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support programs for companies with environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Call Center outsourcing services are intended for companies who don't have the money or time to build and maintain an internal Help Desk Call Center but who want quick communication with an efficient Call Center with proficient telephone support plus the technical depth to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Help Desk Call Center consulting support can guide you in establishing an efficient new Help Desk or revamping your established organization, identifying or modifying Call Center software products to handle the particular demands of your corporation, or adding occasional phone support personnel to supplement your internal Help Desk resources during demanding scenarios such as software transitions, major updates, or installing brand new business software.

    Progent's Call Center team of seasoned network consultants gives your clients in Raleigh or anywhere in the state of North Carolina rapid access to an effective support group with extensive background providing phone consulting and online repair service for IT systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Call Center the reputation as a solid driver of company success, and Progent's policy is to resolve instead of merely annotate network issues.

  • Business Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting Group offers remote and in-depth consulting expertise and training in specific business application areas including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for familiar Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. For more concerning Progent's consulting, customization, and education services, go to Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Raleigh, or anywhere in the state of North Carolina, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your business so that your IT support is proactive rather than reactive. By uncovering potential trouble spots before they grow into network outages, system monitoring can avoid stressful and expensive information system breakdowns. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft environments, or systems that support multiple platforms.
How Your Raleigh Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux networks, visit Progent's Urgent Online Help, call 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Raleigh or anywhere in the state of North Carolina, Progent's phone-based network support specialists can provide professional and cost-effective system help the moment your company requires it. Long experience providing online repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to refine remote access tools to fix IT problems quickly while eliminating the expense and lost time that comes with in-person support calls.

Even if your Raleigh organization has a regular freelance support technician or employs a full time organization that can handle common computer issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless remote expansion of your on-site resources for situations when your usual service personnel either lack the time or the experience to handle sudden system crises or particularly complicated integration problems.

Benefits of Progent's Network Help for Offices in Raleigh
Progent's remote IT consulting services enable your Raleigh business to have the benefits of immediate, world-class IT support without the expense of managing an in-house IT staff. Your information system will derive greater business value by becoming increasingly available, efficient, and secure. Advantages to your company include:

  • Convenient remote expansion of your on-site support resources
    With most offices in Raleigh or anywhere in North Carolina, local network support providers, whether represented by freelance consultants or an internal IT staff, can solve typical network problems. On the other hand, IT crises sometimes occur when local resources are too busy or absent, and some problems may stem from technology that is unfamiliar to your usual service technicians. In these instances, Progent's online service specialists provide a convenient, quick, and affordable solution to supplement your regular resources and to pass on useful knowledge to improve your ability to deal with future issues in-house.

  • Less Dependence on Individual Service Providers
    For IT support, smaller businesses often depend on independent freelance consultants. Although freelance service people have smaller overhead than big consulting organizations and can often charge lower rates, they are occasionally stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in class, the absence of reserve personnel may require your company to wait for assistance during an IT crisis. As your company grows, network downtime and trouble with vital software become more costly. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides a ready source of reserve support experts to make sure your IT system remains available.

  • Create a Scalable Basis for Smooth Expansion
    Companies often begin with an information system created on a modest budget. Lacking a strong infrastructure, slap-dash fixes often get thrown onto a shaky foundation. As a network grows, reliability and scalability problems can impede the productivity of the organization. These badly built environments require proper analysis, smart strategic planning, and wide technical expertise to upgrade to a system infrastructure that can deliver the solid foundation to meet vital business requirements and simplify future growth.

  • Interact with Solution Providers Instead of Technology Vendors
    Smaller businesses require advice and technical training to navigate through an ever more complicated array of technology alternatives available for promoting business growth and improving productivity. They do not need a network engineer who is trying to resell a certain vendor's products. IT support and product sales can lead to a scenario where the recommended solution is designed around a profitable product rather than the genuine requirements of a business. Progent eliminates these dilemmas by offering just services instead of products. This allows Progent to match technical consulting with the best interests of clients.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting company and Progent's staff size, breadth of IT experience, refined remote support tools, and understanding of corporate IT allow offices to avoid the pitfalls of excessive dependence on smaller service organizations, individual freelance service providers, or limited in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than a decade of real-world industry experience, in the trenches of network service, executing a wide range of IT tasks for an extensive array of clients. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting team. This guarantees that you get not only expert IT skills, but also a support engineer with field-tested approaches for applying technical knowledge to resolve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone support and in-person help per minute. Consequently, you are charged just for received services. Progent does not impose a higher rate for after-hours or priority service, and within California or in regions where Progent offers in-person support, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. In addition, Progent imposes no minimum charge and requires no monthly commitment for support services provided during normal business hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for quick repairs so you will not be forced to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their comfort zone, Progent can concentrate on providing high-value skills where Progent faces little competition. Businesses who work with trusted independent service providers or who employ in-house support personnel benefit when Progent passes on knowledge about new technology and proven processes to make their networks more robust, secure, and productive.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock remote tracking services based on MS Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing possible issues before they result in lost productivity, system monitoring can save your IT network from stressful and expensive availability disruptions.
How Does Our Company Begin Getting Online Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.















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