Expert Remote Help for Rancho Cucamonga, California Networks from Microsoft Certified Engineers
Small businesses have typically been overlooked by large IT service firms. Many small companies permit themselves to become overly reliant on freelance consultants or small consulting firms who lack the bandwidth or comprehensive knowledge to react promptly or efficiently to network crises. Still other small businesses turn to giant support firms that employ technicians able to offer by-the-numbers fixes for common issues but who are missing the background and technical scope to deal with the diversity of environments and absence of standards typical of small company information systems.

Progent's time-tested approach to providing affordable and effective network support to small businesses has made Progent one of the most respected Microsoft-certified network service organizations in the United States. Progent has delivered remote help to businesses in every state in the U.S. (refer to Progent's customer testimonials).

For mid-size and large businesses, Progent can provide co-sourcing and project management support to add to the technical skills of your in-house network support staff. Co-sourcing can save money and minimize technical risks for major projects like application development, business continuity planning, security evaluations, merging datacenters, or technology migrations.

Progent can in addition offer access to certified experts to assist your business to design and execute a sensible cloud computing strategy.

Key Technical Areas Serviced by Progent for Office Networks in Rancho Cucamonga, California
Progent's nationwide team of certified engineers offers assistance for virtually all aspects of information systems deployed by businesses of all sizes. Practice areas supported by Progent in and around Rancho Cucamonga include:

Support Delivery Alternatives Available for Rancho Cucamonga, California Businesses
Progent offers a selection of alternatives for providing small businesses with cost-effective computer services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's paradigm for providing computer support services is built on the Help Desk Call Center structure common to larger IT organizations. Progent's Contact Center Support Mechanism ensures fast support, comprehensive service documentation, dependable follow-through, and tight cost monitoring across a range of network support delivery alternatives that include remote troubleshooting, onsite support, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service professionals can help clients to troubleshoot and fix network issues without the expense or time loss of on-premises service visits. The background of Progent's network engineers makes it possible to resolve most network issues quickly. For the most complex problems, Progent's depth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-based registration procedure for first-time clients to accommodate urgent situations and Progent charges per minute with no sign-up fees or minimums, so you are invoiced only for the help you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security engineers. Find out more information concerning Progent's online network support services.

  • Onsite Service
    Progent offers onsite technical assistance for registered customers in larger cities in the United States. Progent's on-site support technicians can operate in tandem with Progent's online support engineers to give small and midsize companies the best of both worlds: hands-on support professionals when you require them plus the remote help of Progent's worldwide staff of IT consultants, security specialists, and business application programmers. The wait time for on-site support calls is usually less than one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises service. Learn more details about how to register for Progent's onsite network service.

  • Phone Support
    Progent's Help Desk Call Center Services are intended for small and midsize businesses who need fast and reliable support from an online Help Desk with effective phone support, online repair tools, and sufficient technical strength for full escalation. Since smaller companies usually are constrained by limited information technology funds and can provide little executive attention for dealing with network support, Progent's Contact Center Services can be the most efficient way to make sure that business information systems stay productive. Learn more about Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent offers small companies affordable access to world-class consultants who can provide assistance with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, network protection engineering, fault tolerant network consulting, virtualization strategies, plus configuration, customization and support for small business software such as financials, operations, business analytics, sales automation, and productivity packages. Progent can provide assistance with short-term projects such as office moves and massive software upgrades, longer term initiatives like management analytics application development and customization, database software development and DBA support, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or emergency services such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for key applications such as Exchange Server and MS SQL to provide small companies with greater levels of availability, protection, and recoverability than is possible with the type of in-house data center that is achievable for the majority of small businesses. Since Progent utilizes the same facilities that support the equipment of many of the world's biggest information technology organizations, Progent can eliminate the investment in creating and managing the systems needed for world-class cooling, electrical backup, and redundant Internet access. For managed application servers, Progent can also ensure that upgrades and service packs remain current, protection and performance is constantly monitored, and systems are regularly backed up and ready for complete and rapid recovery. Learn more about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting services for the entirety of a small organization's servers in a setting that not only delivers the highest level of dependability and extensibility but that is also simple for clients to transfer to a different service provider or to bring in-house when your business situation warrants it. Progent's Private Cloud hosting service is built around proven virtualization techniques that permit businesses with multi-vendor networks to save significantly on the expense of capital equipment, infrastructure support, and network administration while achieving world-class reliability and an unparalleled degree of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally administered service, can support the mixed- OS and loosely standardized environments typical of smaller businesses, and keeps ownership of the software in the customer's hands so that moving to a new virtualized host is quick, safe, and inexpensive. This avoids becoming a captive to a specific hosting provider while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide advanced remote consulting support to help companies of all sizes integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that combine on-premises IT assets as well as cloud services. To help you to integrate public clouds with networks, Progent offers a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's low-cost ProSight line of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to address the complete threat lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of critical data, apps and VMs that have become unavailable or damaged due to hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, enhance and debug their networking appliances such as switches, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that require important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading data security companies to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further layer of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so all potential issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an objective assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the configuration of your core network devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with information security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance consultant. The interview is intended to evaluate your organization's ability to block or recover quickly after a ransomware incident. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup/recovery system that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and productivity programs important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an ever more sophisticated array of infrastructure products such as firewalls, routers and switches, voice-over-IP options, and wireless networking. Furthermore, Progent's CISSP-certified cybersecurity consultants, CISM-certified security engineers, CISA-certified security audit specialists and GIAC-certified information assurance experts offer a business-wide perspective on network security and can help with advanced security projects like SIEM solutions to help companies meet business standards and statutory requirements for IT information security and reporting.

The scope and depth of Progent's consulting team bring a powerful array of benefits to organizations trying to increase the business value of their IT network within an affordable budget. These advantages include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of real-world industry background, in the trenches of network service, performing a broad range of technical tasks for an extensive array of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting personnel. This guarantees that you get not only expert technical skills, but also a support engineer with proven approaches for repairing real-world network problems efficiently. Learn additional information concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to charge for remote service and on-site visits by the minute. As a result, you are billed just for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no startup charge and asks no monthly commitment for services delivered during normal business hours. Many service firms impose large minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids king-size bills for fast fixes. Another advantage of by-the-minute invoicing is that you are less inclined to permit incipient issues to fester until they grow into major ones. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike some independent consultants or local support firms who provide scant documentation or specifics of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports given by every staff member to each customer. The discipline of documenting and organizing service records results in more efficient service and avoids a slew of common problems such as when a support customer is virtually held captive to a consultant who wonít let go of vital service information. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent faces little competition. Small businesses who work with independent service providers or who employ in-house support staffs gain when Progent transfers knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and efficient. Read more details about Progent's knowledge transfer services.

Contact Progent
In case your Rancho Cucamonga, California company needs to contact Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Immediate Online Technical Help
For fast online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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