Low-cost Computer Troubleshooting from Microsoft Qualified Experts for Companies in Rancho Cucamonga, CA
By offering professional know-how when you require it, providing specialized knowledge for critical applications, providing innovative services such as virtual data center hosting, billing only for help delivered, and charging no sign-up fees or retainers for standard services, Progent helps your company to increase the competitive value of your It system and cut support expenses. Progent appreciates that network protection, reliability, and efficiency are as critical to small companies as to large enterprises but that smaller organizations lack the economy of scale to invest aggressively in information technology and in-house service staffs. Progent's basic competitive advantage is that no IT consulting firm can match Progent's capability to provide the IT support your company requires whenever you need it and at prices you can afford.

For mid-size and large businesses, Progent can provide co-sourcing and project management support to reinforce the skills of your in-house network support personnel. This can reduce expenses and help meet schedules for big IT initiatives such as application development, disaster recover/business continuity planning, network security audits, office consolidations, or technology migrations and upgrades.

Progent can also offer access to certified consultants to help your company to plan and implement your cloud strategy.

Core Products and Technologies Serviced by Progent's Consultants for Business Networks in Rancho Cucamonga, California
Progent's national group of industry certified experts offers support for all aspects of information systems used by companies of any size. Areas served by Progent in and around Rancho Cucamonga include:

Service Delivery Options for Rancho Cucamonga, California Businesses
Progent has a selection of alternatives for providing small companies with affordable computer services for technical support, system architecture, hosting services, and IT management. Progent's model for providing computer support services is built on the Call Center operational structure familiar to big IT support organizations. Progent's Helpdesk Service Mechanism promotes rapid response, comprehensive activity records, dependable follow-through, and strict expense monitoring for an array of network service delivery alternatives that include remote troubleshooting, on-premises help, high-end consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and routine online support for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned service experts can assist clients to troubleshoot and fix network problems without the cost or delay of on-premises support calls. The experience of Progent's IT consultants allows them to handle the majority of network problems quickly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-accessible signup process for first-time clients to accommodate urgent situations and Progent bills by the minute with no startup fees or time minimums, so you are invoiced only for the assistance you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISM-certified security professionals. Find out more details concerning Progent's online network troubleshooting services.

  • On-site Support
    Progent offers onsite computer support for signed-up customers in major metropolitan areas in the United States. Progent's onsite support personnel can work in conjunction with Progent's online support engineers to give small and midsize companies the best of both worlds: on-premises service professionals when you require them as well as the remote help of Progent's worldwide staff of IT engineers, security specialists, and business software programmers. The wait time for in-person service calls is typically under one business day. There is no sign-up or retainer charge for becoming a Progent customer for onsite service. Find out more details about why to sign up for Progent's in-person computer support.

  • Help Desk Call Center
    Progent's Help Desk Services are intended for small and midsize companies who need prompt and reliable access to an online Help Desk with effective phone assistance, online troubleshooting capability, and enough technical strength for full escalation. Since small and midsize companies typically have tight IT budgets and can provide little management attention for handling IT support, Progent's Helpdesk Services can be the most cost-effective option to ensure that small business information networks stay productive. Read more details concerning Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent provides small businesses affordable availability of enterprise-class consultants who can provide help with critical products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network design, company-wide network protection consulting, non-stop it system consulting, virtual server solutions, plus integration, programming and training for small business applications such as financials, operations, reporting, sales automation, and productivity packages. Progent can provide assistance with one-shot projects such as office relocations and major system migrations, extended projects like management analytics software programming and customization, database software development and DBA services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or urgent response like data restoration and virus removal.

  • Application Server Hosting
    Progent can host mission-critical business applications like Exchange Server and MS SQL to provide small and midsize companies with higher levels of dependability, security, and performance than is possible with the type of in-house data center that is achievable for most small and midsize organizations. Because Progent utilizes the same facilities that support the equipment of some of the planet's biggest information technology organizations, Progent can save you the cost of building and maintaining the infrastructure required for world-class environmental control, electrical backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that upgrades and revisions remain current, protection and efficiency is continually monitored, and systems and data files are consistently archived and ready for full and prompt recovery. Learn additional information about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting for all of a small or midsize organization's servers in an environment that not only provides the top level of availability and scalability but that is in addition easy for clients to migrate to a different support provider or to bring in-house whenever your circumstance calls for it. Progent's Private Cloud hosting service is founded on tested virtualization technologies that allow companies with multi-vendor environments to save dramatically on the expense of hardware, infrastructure maintenance, and network administration while achieving world-class reliability and an unprecedented level of vendor independence. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed package, can support the multi- OS and non- standardized environments typical of smaller companies, and keeps ownership of the software licenses in the client's hands so that moving to a new virtualized host is quick, safe, and affordable. This avoids ending up a captive to a specific hosting service while still offering all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent can provide expert online support to help companies of any size connect their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that seamlessly combine local IT assets as well as public clouds. To assist you to integrate public clouds with networks, Progent offers a range of cloud migration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.

Unique Advantages of Working with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and productivity applications used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly sophisticated array of infrastructure technologies such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless connectivity. In addition, Progent's CISSP-qualified security experts, CISM-authorized security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance experts can provide a company-wide perspective on network protection and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and government requirements for IT information security and incident reporting.

The scope and depth of Progent's engineering team bring a powerful set of benefits to clients trying to maximize the productivity of their information network within a reasonable budget. These advantages include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of hands-on industry background, in the trenches of network service, executing a broad range of technical tasks for an extensive array of customers. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its support staff. This guarantees that you get not just world-class IT skills, but also a support engineer with field-tested approaches for solving real-world network problems quickly. Learn more concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to charge for online service and on-site help by the minute. As a result, you are charged just for received services. Progent does not impose a higher rate for after-hours or priority service, and Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no startup fee and requires no monthly commitment for support services delivered during regular business hours. Many support organizations impose large minimum payments or bill in increments of fifteen minutes or longer. Progent's small pricing granularity avoids major bills for fast repairs. Another benefit of by-the-minute pricing is that you are less inclined to allow incipient issues to stay unaddressed until they become big problems. Find out more about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Services
    Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or small service firms who provide scant documentation or details of tasks done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support reports sent by each consultant to every client. The practice of detailing and archiving service activity results in more efficient service and eliminates a slew of common problems such as when a service customer is effectively held hostage to a consultant who refuses to release vital service information. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their scope, Progent can focus on offering hard-to-find services where Progent faces little competition. Small businesses who utilize independent service providers or who employ internal support staffs gain when Progent passes on information about critical technology and proven processes to make their networks more reliable, secure, and efficient. Learn more details concerning Progent's knowledge transfer services.

How to Contact Progent
If your Rancho Cucamonga, California business wants to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Fast Remote Network Assistance
For fast online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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