Fast, Affordable Online Computer Network Troubleshooting for Rancho Cucamonga, California Small Businesses
For more than twenty years, Progent has specialized in providing world-quality network support services to customers with small-business IT budgets. Progent has built a unique service solution that features a streamlined, seamless virtual office network, custom online troubleshooting tools, a large team of engineers certified in a wide range of technical practice areas, a Help Desk operational structure that maximizes responsiveness and guarantees follow-through, a worldwide team of remote support professionals, on-site service dispatching for the majority of most zip codes in the U.S., and a company culture focused on solving network problems in the least time and at the lowest cost to clients.

For larger companies, Progent can provide co-sourcing services to supplement the subject matter expertise of your internal network support team. Co-sourcing can cut costs and help meet schedules for big IT initiatives like software programming, business continuity preparedness, network security audits, merging datacenters, or software migrations and upgrades.

Progent can also offer the services of certified consultants to assist your company to design and implement a sensible cloud computing strategy.

Primary Technologies Supported by Progent for Office Networks in Rancho Cucamonga, California
Progent's nationwide team of industry certified engineers provides assistance for virtually all facets of network systems deployed by businesses of any size. Areas supported by Progent in Rancho Cucamonga include:

Support Delivery Options for Rancho Cucamonga, California Businesses
Progent offers a selection of options for providing small companies and local governments with affordable computer services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's paradigm for providing IT support is based on the Help Desk Call Center operational structure familiar to big IT support organizations. Progent's Help Desk Service Model promotes rapid response, thorough service records, consistent follow-through, and strict cost monitoring across a range of IT support delivery alternatives that include online repairs, in-person help, high-end consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support professionals can assist customers to troubleshoot and repair network issues without the cost or delay of in-person support visits. The experience of Progent's IT engineers allows them to resolve most network problems rapidly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-based signup procedure for new clients to accommodate urgent situations and Progent charges per minute with no startup charges or time minimums, so you pay only for the help you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security engineers. Find out additional information about Progent's remote computer troubleshooting expertise.

  • On-site Service
    Progent offers on-site computer assistance for registered customers in larger cities in the United States. Progent's onsite support personnel can operate in tandem with Progent's remote support experts to deliver small and midsize companies the ideal combination: hands-on support technicians when you require them plus the remote help of Progent's worldwide team of network engineers, security professionals, and business software programmers. The wait time for in-person support calls is usually less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for on-premises service. Find out more concerning why to register for Progent's in-person network support services.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are intended for all businesses and local governments who require fast and reliable support from an online Helpdesk with efficient telephone support, remote repair tools, and sufficient technical strength for all needed problem escalation. Because small and midsize businesses usually have limited IT budgets and can provide scant management attention for dealing with network support tasks, Progent's Helpdesk Outsourcing Services can be the most cost-effective option to make sure that business information networks stay productive. Learn more details about Progent's Contact Center services.

  • Consulting Expertise
    Progent offers small and midsize companies affordable availability of world-class IT professionals who can provide help with vital technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, network security engineering, non-stop network design, virtual server strategies, plus configuration, customization and training for business programs including financials, operations, management reporting, sales automation, and office productivity packages. Progent can help with one-time projects including site relocations and major software migrations, extended projects such as management analytics software programming and customization, relational database software programming and DBA support, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or urgent services such as data restoration and virus removal.

  • Application Server Hosting
    Progent can host critical applications like Exchange Server and MS SQL to provide small businesses with greater levels of reliability, security, and performance than is feasible using the class of in-house data center that is achievable for the majority of small businesses. Because Progent uses the same facilities that support the gear of some of the world's largest IT companies, Progent can eliminate the expense of creating and maintaining the systems needed for world-class environmental control, power failover, and redundant Internet access. For hosted application servers, Progent can also ensure that upgrades and service packs stay updated, security and efficiency is constantly tracked, and systems and data files are consistently backed up and ready for full and rapid restoration. Learn additional information about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for all of a small company's production servers in a setting that not only delivers the highest degree of availability and expandability but that is in addition convenient for clients to migrate to another service firm or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting service is structured around tested virtual server techniques that permit businesses with multi-vendor networks to benefit significantly on the expense of capital equipment, system maintenance, and network administration while achieving enterprise-class availability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally administered package, can handle the multi- platform and non- standardized environments common with small businesses, and retains control of the software in the client's possession so that moving to a new virtual system is fast, safe, and inexpensive. This avoids becoming a captive to a specific hosting service while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert remote consulting support to help companies of all sizes connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Information Security
Progent offers a collection of affordable, set-price monthly managed services intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security companies to deliver centralized management and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis tools to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the entire threat lifecycle including filtering, identification, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical data, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services managed backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, track, reconfigure and troubleshoot their networking appliances like switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that need critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the state of vital assets that power your business network. When ProSight Systems Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they have a chance to impact your network Find out more details about ProSight Systems Watch server and desktop automated management services.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and office productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an increasingly complex array of infrastructure products such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-certified security experts, CISM-authorized security professionals, CISA-certified security audit specialists and GIAC-qualified information assurance professionals offer a company-wide view of network protection and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and statutory regulations for network data security and incident reporting.

The breadth and size of Progent's consulting team bring a unique set of benefits to organizations wishing to increase the business value of their IT system within a reasonable budget. These benefits include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of real-world industry background, in the trenches of network support, executing a wide variety of IT tasks for a large array of businesses. Each Progent support professional shares a proven set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting staff. This ensures that you get not just expert technical help, but also a consultant with field-tested approaches for solving actual IT problems efficiently. Find out additional information about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to bill for remote service and on-premises help per minute. Consequently, you owe only for delivered support. Progent does not demand a more expensive rate for after-hours or urgent service, and Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no registration charge and requires no monthly commitment for support services provided during normal business hours. Many service organizations impose large minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity does away with big invoices for quick solutions. Another advantage of by-the-minute billing is that customers will be less tempted to allow less critical issues to fester until they become major ones. Learn more details about Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Support
    Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or small support organizations who offer minimal documentation or specifics of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support documentation given by each consultant to each customer. The discipline of detailing and archiving service activity results in more effective service and eliminates a slew of typical misfortunes such as when a support customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom. Learn more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By educating customers to handle problems that are within their comfort zone, Progent can focus on providing high-value services where Progent faces little competition. Small businesses who utilize independent consultants or who maintain in-house IT staffs gain when Progent transfers information about critical technology and proven methodologies to make their networks more robust, secure, and productive. Find out more details about Progent's knowledge transfer services.

How to Contact Progent
In case your Rancho Cucamonga, California company needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Fast Remote Technical Assistance
For immediate remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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