Rancho Cucamonga, CA Online Support from Certified Computer Network Troubleshooting Consultants
Progent's computer technical support services can deliver your Rancho Cucamonga, CA company cost-effective and consistent access to Microsoft and Cisco certified technical professionals. By delivering network support help when you require it, offering advanced expertise for line-of-business applications, offering unique support such as 24x7 server monitoring, and charging only for support you use, Progent gives your Rancho Cucamonga, California business an economical solution for maximizing the productivity of small office networks. Whether you run an onsite datacenter, connect to cloud resources, or have a hybrid cloud-and-local solution, Progent is the intelligent choice for businesses and local governments to build and support a reliable and safe IT network and to have quick availability of the seasoned help usually available only to enterprises who are able to afford a sizeable in-house IT staff.

For larger companies, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your internal network service personnel. This can reduce expenses and minimize technical risks for major projects like application development, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can in addition offer the services of accredited consultants to assist your company to design and implement your cloud computing strategy.

Main Practice Areas Supported by Progent for Businesses in Rancho Cucamonga, California
Progent's group of industry certified consultants offers support for virtually all facets of network systems found in businesses of any size. Technologies served by Progent in Rancho Cucamonga include:

Support Delivery Options Available for Rancho Cucamonga, California Companies
Progent offers a selection of options for providing small companies with affordable computer services for technical support, system architecture, hosting, and IT management. Progent's model for delivering network support is built on the Call Center structure familiar to larger IT groups. Progent's Helpdesk Service Model promotes fast support, thorough activity documentation, reliable follow-through, and tight cost monitoring across a range of IT service delivery modes that include online repairs, onsite help, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service professionals can help customers to analyze and repair network issues without the cost or delay of in-person service calls. The background of Progent's network consultants allows them to resolve most IT problems rapidly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-accessible registration process for new clients to address urgent network problems and Progent bills per minute with no sign-up fees or minimums, so you pay only for the help you receive. Experts available online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Learn more information concerning Progent's online network troubleshooting services.

  • Onsite Support
    Progent offers onsite computer support for registered customers in major metropolitan areas in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's online service experts to deliver small businesses the best of both worlds: hands-on service technicians when you need them plus the on-line expertise of Progent's worldwide staff of network consultants, security specialists, and business application developers. The wait time for in-person support calls is typically under one business day. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite support. Find out more details concerning how to register for Progent's onsite network support.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are designed for small and midsize businesses who need fast and dependable support from an online Help Desk with effective telephone assistance, remote repair tools, and enough technical depth for full problem escalation. Since small and midsize companies usually are constrained by tight IT funds and can provide little executive attention for handling network support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most efficient option to ensure that small business information networks stay up and running. Read more about Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent offers small and midsize businesses affordable availability of enterprise-class IT professionals who can provide assistance with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network protection engineering, fault tolerant network engineering, virtualization strategies, plus integration, programming and training for small business software including accounting, operations, reporting, sales automation, and productivity packages. Progent can provide assistance with one-shot projects including site moves and massive software migrations, extended initiatives such as business reporting software programming and customization, database application programming and DBA services, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network monitoring and system administration, or emergency services such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for vital business applications such as Exchange Server and Microsoft SQL Server to provide small and midsize businesses with higher levels of reliability, security, and recoverability than is feasible using the type of internal data center that is achievable for the majority of small companies. Because Progent uses the same facilities that host the gear of many of the world's largest IT companies, Progent can eliminate the expense of creating and managing the infrastructure required for world-class environmental control, power failover, and redundant Internet access. For managed applications, Progent can also ensure that patches and service packs remain updated, security and efficiency is continually tracked, and systems are consistently archived and ready for complete and prompt restoration. Find out more about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting services for all of a small company's servers in an environment that not only delivers the highest level of dependability and scalability but that is in addition simple for customers to transfer to a different service provider or to move internally when your situation warrants it. Progent's Private Cloud hosting service is based on proven virtual server technologies that permit businesses with mixed environments to benefit dramatically on the expense of hardware, system maintenance, and IT management while achieving enterprise-class dependability and an unprecedented degree of vendor alternatives. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally administered package, can handle the multi- OS and loosely standardized networks typical of small businesses, and keeps ownership of the software licenses in the customer's possession so that migrating to a different virtualized host is fast, safe, and inexpensive. This eliminates becoming a captive to a specific hosting service while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide expert online support to help companies of any size connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that seamlessly combine on-premises resources as well as public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's value-priced ProSight suite of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to manage the complete malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools packaged within one agent managed from a single control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical data, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their networking appliances like routers, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that require important updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the technology of leading information security vendors to deliver centralized management and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further level of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so that all potential issues can be addressed before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the apps. Because the system is virtualized, it can be moved easily to a different hosting solution without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate up to 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security requirements, more efficient utilization of network assets, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The interview is intended to help assess your company's ability either to stop or recover quickly after a ransomware incident. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that meets your company's requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Rancho Cucamonga, California Businesses
Progent's staff size, scope of technical expertise, and familiarity with corporate network consulting enable small companies to sidestep the pitfalls associated with excessive dependence on small support firms or individual engineers.

Working with Progent enables your company to:

  • Avoid Excessive Reliance on Freelance Consultants
    For IT services, small businesses sometimes depend excessively on freelance consultants. Although freelance support engineers carry lower overhead than larger support firms and can typically bill apparently lower rates, individuals are often spread too thin to react quickly to urgent problems. If a freelance engineer is occupied with different client, sick, on vacation, or in class, the absence of backup personnel may require your company to go without assistance in case of a crisis. As your company expands, network unavailability or problems with line-of-business programs get more costly. The money you thought you were conserving on an independent consultant can evaporate quickly because of lower productivity. Also, when independent consultants encounter unfamiliar problems, the lack of a large engineering group to count on for help forces them to learn on the job while your company winds up with the bill for their continuing training.

  • Gain Access to Experts in Complex Information Technology Issues
    Many smaller service organizations or independent consultants who concentrate on small company IT consulting are capable of providing connect-the-dots solutions but lack the background to deal efficiently with complicated network infrastructures that have mixed platforms, numerous offices, VoIP implementations, mobile clients, integrated accounting and operational applications, data-driven web sites, and specialized business software. Progent's background with worldwide enterprises and Progent's extensive team of specialists can be valuable to your business because big-company environments are inherently complex, support problems require thorough knowledge in numerous technical areas, and achieving a high degree of stability, availability, and protection requires industry-tested best practices.

  • Build a Firm Foundation for Growth
    Small companies typically start with an IT system implemented on a tight budget. Without a solid architecture, a sequence of ad hoc fixes commonly get tossed on top of a marginal structure. As a business grows, reliability and scalability issues can hinder the success of the business. Such networks need proper assessment, intelligent business analysis, and broad-based experience to migrate to an IT infrastructure that will act as the solid foundation to meet current business needs and support future expansion.

  • Team with Solution Providers, Not Product Resellers
    Smaller businesses need direction and insight to work through an ever more complicated array of IT options offered for enabling growth and improving productivity. They do not need a network consultant or support organization that attempts to sell them products. Progent eliminates conflicted motives by not selling hardware and software. Progent sells services only. This permits Progent to align technical support services with the genuine interests of clients. Mixing IT consulting and product reselling can result in a situation where the proposed solution is built around a preselected vendor rather than being based on the actual needs of a small business.

Get in Touch with Progent
If your Rancho Cucamonga, California business wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Fast Remote Network Help
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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