Expert Remote Service for Rancho Cucamonga, California Small Business Computers from Certified Engineers
Small companies have traditionally been overlooked by large IT service organizations. Some small businesses allow themselves to grow dangerously dependent on freelance consultants or small consulting organizations who don't have the bandwidth or extensive knowledge to react quickly or effectively to network crises. Other small businesses resort to mass-market support firms that employ technicians taught to provide by-the-numbers fixes for ordinary problems but who are missing the experience and versatility to deal with the variety of configurations and absence of standards typical of small business information systems.

Progent's proven approach to delivering low-cost and successful network support to small companies has made Progent one of the most respected Microsoft network consulting firms in the country. Progent has delivered remote help to small businesses in every state in the country and offers onsite support in most zip codes.

For mid-size and large businesses, Progent can provide co-sourcing services to supplement the technical skills of your internal IT support staff. Co-sourcing can reduce expenses and minimize technical risks for major projects like application programming, disaster recover/business continuity planning, network security evaluations, merging datacenters, or technology migrations.

Progent can in addition offer the services of accredited consultants to help your company to plan and execute a sensible cloud strategy.

Main Practice Areas Serviced by Progent for Rancho Cucamonga, California Business Networks
As a Microsoft Gold Partner computer support company that maintains a world-class group of Cisco CCIE network infrastructure experts and Apple accredited engineers, Progent provides emergency assistance and affordable remote consulting to Rancho Cucamonga, CA businesses for a wide array of information technologies such as:

Service Delivery Options Available for Rancho Cucamonga, California Companies
Progent has a variety of alternatives for providing small businesses with cost-effective IT services for troubleshooting, system architecture, hosting, and network management. Progent's paradigm for delivering IT support services is based on the Help Desk Call Center structure familiar to big IT groups. Progent's Contact Center Service Mechanism promotes rapid support, thorough service records, consistent follow-up, and tight cost monitoring for a range of network service delivery modes that include remote troubleshooting, onsite support, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and routine remote service for Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's seasoned support professionals can assist clients to troubleshoot and repair network problems without the cost or time loss of travel for onsite support visits. The experience of Progent's network consultants makes it possible to resolve most IT problems rapidly. For complex problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-accessible registration process for new customers to accommodate emergency situations and Progent charges per minute with zero startup fees or time minimums, so you are invoiced only for the support you get. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISM-certified security professionals. Find out more details concerning Progent's online computer troubleshooting expertise.

  • Onsite Service
    Progent offers on-site computer support for registered clients in major metropolitan areas in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's remote support experts to deliver small companies the ideal combination: in-person service professionals when you need them plus the remote expertise of Progent's worldwide staff of network engineers, security professionals, and business software developers. The response time for on-site support calls is usually under 24 hours. There is no start-up or retainer charge for registering as a Progent client for on-premises service. Find out more details concerning how to sign up for Progent's onsite computer support services.

  • Phone Support
    Progent's Contact Center Services are intended for all companies who need prompt and reliable access to a professional Helpdesk with effective telephone assistance, online troubleshooting capability, and sufficient technical strength for all needed escalation. Since small and midsize businesses usually are constrained by limited IT budgets and can provide little executive bandwidth for dealing with IT support, Progent's Help Desk Call Center Outsourcing Services can be the most efficient way to ensure that small business information networks stay productive. Learn more details concerning Progent's Contact Center services.

  • Consulting Expertise
    Progent provides small businesses affordable access to world-class IT professionals who can provide help with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, company-wide network security consulting, non-stop network design, virtualization solutions, plus integration, programming and training for small business software including financials, operations, business analytics, sales automation, and productivity suites. Progent can provide assistance with one-shot projects such as site relocations and massive software upgrades, longer term projects like management information application development and customization, relational database software programming and administration support, and web design, on-going services including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for IT infrastructure monitoring and network management, or emergency response like disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host critical business applications like Microsoft Exchange Server and SQL Server in order to provide small businesses with greater levels of dependability, protection, and performance than is possible with the class of on-site data center that is realistically affordable for most small companies. Since Progent uses the same facilities that support the gear of some of the planet's biggest IT companies, Progent can eliminate the investment in building and maintaining the systems required for enterprise-class cooling, electrical failover, and redundant Internet access. For hosted applications, Progent can also make sure that patches and revisions remain updated, protection and efficiency is continually monitored, and systems are consistently backed up and ready for full and rapid recovery. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting services for the entirety of a small or midsize organization's servers in an environment that not only delivers the highest level of fault-tolerance and expandability but that is also easy for clients to migrate to a different service firm or to move internally whenever your situation calls for it. Progent's Private Cloud hosting service is founded on proven virtualization techniques that allow small businesses with mixed environments to save significantly on the costs of capital equipment, system maintenance, and network management while achieving enterprise-class reliability and an unparalleled degree of vendor flexibility. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally managed service, can support the multi- platform and loosely standardized networks common with smaller companies, and keeps ownership of the licenses in the customer's possession so that migrating to a new virtualized host is fast, safe, and inexpensive. This eliminates ending up a captive to a single hosting service while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide expert remote support services to help companies of any size integrate their networks with leading public clouds such as Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-based systems or in hybrid topologies that combine local IT assets as well as cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight line of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security companies to deliver web-based management and world-class protection for your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including blocking, identification, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital data, applications and VMs that have become lost or damaged due to hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, reconfigure and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating devices that require important software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to help keep your network running at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so all potential problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security requirements, higher utilization of IT assets, faster problem resolution, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.

Special Advantages of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an ever more sophisticated array of infrastructure technologies including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless networking. In addition, Progent's CISSP-qualified security experts, CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide view of system protection and can help with advanced security projects such as SIEM solutions to help enterprises comply with business standards and statutory mandates for network information protection and incident reporting.

The scope and size of Progent's consulting team bring a powerful set of benefits to customers trying to increase the business value of their information network within an affordable budget. These benefits include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco qualified consultants average more than ten years of real-world industry experience, at the front lines of network support, performing a wide range of IT projects for a large mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices training that Progent teaches its consulting team. This guarantees that you get not just world-class technical skills, but also a support engineer with field-tested approaches for repairing actual network problems quickly. Find out more details about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to charge for phone service and on-premises help per minute. Consequently, you are invoiced only for received services. Progent does not demand a more expensive rate for after-hours or urgent service, and Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and requires no monthly commitment for services provided during regular business hours. Many service firms demand substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity does away with big bills for quick fixes. Another advantage of by-the-minute billing is that customers will be less inclined to allow simple problems to fester until they become major problems. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Services
    Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local support firms who offer scant documentation or specifics of services performed, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation given by each staff member to every client. The discipline of documenting and organizing support records allows more efficient service and eliminates a variety of common problems such as when a support customer is virtually held captive to a consultant who wonít release the keys to the kingdom. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their scope, Progent is able to focus on providing hard-to-find services where Progent has little competition. Small businesses who utilize independent consultants or who employ internal IT personnel benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, protected, and productive. Find out additional information about Progent's knowledge transfer services.

How to Contact Progent
In case your Rancho Cucamonga, California business wants to get in touch with Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Help
For fast remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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