Reno, NV Online Help from Certified Computer Network Troubleshooting Consultants
Progent's network support services can provide your Reno, NV company budget-friendly and dependable support from Microsoft and Cisco certified network professionals. By delivering network support help when you require it, offering advanced knowledge for mission-critical technologies, delivering unique services such as automated network monitoring, and billing only for support you receive, Progent offers your Reno, Nevada company an affordable alternative for maximizing the productivity and profitability of small business networks. Whether you have an on-premises datacenter, rely on cloud resources, or manage a hybrid cloud/on-premises network, Progent is the intelligent way for organizations to create and maintain a robust and secure IT network and to benefit from quick access to the skilled help typically available only to corporations who can support a large in-house information technology organization.

For larger companies, Progent can provide co-sourcing and project management services to reinforce the subject matter expertise of your internal network support group. This can cut costs and minimize technical risks for big IT initiatives like application development, disaster recovery planning, network security evaluations, merging datacenters, or technology migrations.

Progent can in addition offer access to certified consultants to assist your business to plan and execute a sensible cloud strategy.

Popular Technologies Supported by Progent's Consultants for Companies in Reno, Nevada
Progent's nationwide team of world-class consultants offers assistance for virtually all aspects of information technology deployed by organizations of any size. Technologies served by Progent in Reno include:

Service Delivery Options Available for Reno, Nevada Businesses
Progent offers a variety of options for providing small companies and local governments with affordable computer services for technical support, system architecture, hosting services, and network management outsourcing. Progent's paradigm for delivering computer support is built on the Help Desk Call Center structure common to big IT organizations. Progent's Helpdesk Support Mechanism ensures fast support, comprehensive service documentation, consistent follow-through, and tight cost control for a range of IT service delivery options that include remote repairs, onsite help, high-end consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers urgent and routine online support for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's certified support experts can assist clients to troubleshoot and repair hardware and software problems without the cost or delay of travel for onsite service calls. The background of Progent's IT engineers makes it possible to resolve the majority of IT problems rapidly. For the most challenging issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-based registration process for new customers to accommodate emergency network problems and Progent bills per minute with no startup fees or time minimums, so you are invoiced only for the support you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security engineers. Find out additional details concerning Progent's online network support services.

  • Onsite Service
    Progent offers onsite technical support for registered customers in major metropolitan areas in the United States. Progent's onsite support technicians can work in tandem with Progent's online support engineers to give small and midsize businesses the ideal combination: hands-on support technicians when you need them as well as the on-line expertise of Progent's seasoned team of IT consultants, security professionals, and business application developers. The wait time for in-person support calls is usually less than 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite service. Find out more details concerning how to register for Progent's in-person computer service.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are intended for all businesses and local governments who need prompt and reliable support from an online Help Desk with effective telephone support, online troubleshooting tools, and enough technical depth for all needed escalation. Since smaller companies usually are constrained by tight information technology budgets and can provide little executive attention for dealing with network support, Progent's Contact Center Outsourcing Services could be the most cost-effective way to make sure that small business computer networks are always productive. Learn more details about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses affordable access to enterprise-class IT professionals who can deliver help with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network architecture, company-wide network security engineering, non-stop network design, virtualization strategies, plus configuration, customization and training for business applications including financials, ERP, business analytics, sales automation, and office productivity suites. Progent can provide assistance with one-time projects including office relocations and major system upgrades, longer term initiatives such as business information application development and customization, relational database software programming and administration services, and web development, on-going support including network monitoring and network management, or emergency response like data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host critical business applications such as Exchange Server and SQL Server to provide small businesses with higher degrees of reliability, protection, and performance than is possible with the class of in-house data center that is achievable for most small and midsize businesses. Because Progent utilizes the same data centers that host the gear of some of the planet's largest information technology organizations, Progent can eliminate the investment in building and managing the infrastructure required for enterprise-class environmental control, power failover, and redundant Internet access. For managed application servers, Progent can also see to it that upgrades and revisions stay updated, protection and efficiency is constantly tracked, and systems are regularly backed up and ready for full and prompt recovery. Learn more about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for the entirety of a small company's production servers in an environment that not only delivers the top degree of availability and scalability but that is also easy for clients to migrate to another service firm or to move in-house when your situation warrants it. Progent's Private Cloud hosting service is founded on proven virtual server technologies that allow businesses with mixed environments to save dramatically on the expense of capital equipment, system maintenance, and network administration while getting enterprise-class reliability and an unprecedented degree of vendor options. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered solution, can support the multi- OS and non- standardized environments typical of small companies, and retains control of the licenses in the customer's hands so that migrating to a different virtualized host is quick, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still providing all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent offers expert online support services to help companies of all sizes integrate their networks with leading public clouds including Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that utilize local resources as well as cloud services. To help you to integrate cloud services with networks, Progent offers a variety of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.

Special Benefits of Teaming with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity programs used by most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly sophisticated array of network products including PIX and ASA firewalls, routers and switches, VoIP options, and wireless connectivity. In addition, Progent's CISSP-certified security experts, CISM-qualified security professionals, CISA-certified security audit specialists and GIAC-certified information assurance professionals can provide a business-wide perspective on system protection and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises meet industry standards and government regulations for IT information protection and reporting.

The breadth and depth of Progent's engineering team offer a powerful array of benefits to companies trying to increase the productivity of their IT network within a reasonable budget. These benefits include:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified consultants average longer than a decade of real-world industry background, at the front lines of IT service, performing a wide range of technical projects for an extensive array of customers. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting personnel. This ensures that you get not only expert IT capability, but also a support engineer with proven methods for repairing actual network problems rapidly. Read additional information about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to bill for remote support and on-premises visits per minute. Consequently, you are invoiced just for delivered support. Progent does not impose a higher rate for after-hours or emergency support, and Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no service activation fee and asks no retainer for support services delivered during normal working hours. Many service firms impose large minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity eliminates big bills for fast solutions. An additional advantage of granular pricing is that you will be less inclined to allow simple problems to fester until they become major ones. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Services
    Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all billed support activities. Unlike some freelance consultants or small support organizations who offer minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support reports sent by every staff member to every client. The practice of documenting and organizing support records results in more effective service and avoids a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who wonít release vital service information. Read more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to deal with technical issues that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent has few competitors. Small companies who work with freelance service providers or who employ internal IT personnel gain when Progent passes on information about new technology and proven processes to make their IT environments more reliable, protected, and efficient. Learn more about Progent's knowledge transfer services.

Contact Progent
If your Reno, Nevada business needs to get in touch with Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Fast Remote Network Support
For immediate online help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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