Fast, Affordable Remote Computer Network Troubleshooting for Reno, Nevada Small Companies
For over twenty years, Progent has specialized in delivering enterprise-quality computer support to customers with small-company budgets. Progent has developed a unique service solution that includes a streamlined, tightly connected virtual office network, custom online repair tools, a substantial pool of engineers accredited in a broad range of technical disciplines, a Help Desk service model that maximizes responsiveness and ensures follow-through, a global group of on-line service experts, on-site service options for the majority of most zip codes in the United States, and a company ethos focused on solving technical problems in the least time and at the lowest cost to clients.

For mid-size and large companies, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your in-house network support group. This can reduce expenses and minimize technical risks for big projects such as software design and development, business continuity planning, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also provide access to accredited consultants to help your business to design and implement a sensible cloud strategy.

Key IT Areas Supported by Progent for Reno, Nevada Business Networks
As a Microsoft-certified Partner consulting firm that maintains a large team of Cisco qualified CCIE network consultants and Apple Computer accredited engineers, Progent provides emergency troubleshooting and affordable remote consulting to Reno, NV businesses for a broad range of information technologies including:

Service Delivery Options for Reno, Nevada Companies
Progent has a variety of alternatives for providing small and midsize companies with affordable IT services for troubleshooting, system architecture, hosting services, and network administration. Progent's paradigm for delivering IT support is based on the Call Center operational structure familiar to big IT organizations. Progent's Contact Center Support Model promotes rapid support, comprehensive service records, reliable follow-up, and tight cost control across a range of network support delivery alternatives that include online repairs, onsite help, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's certified support experts can assist customers to analyze and repair network issues without the expense or delay of in-person service visits. The background of Progent's network engineers makes it possible to handle most network problems rapidly. For the most complex issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a streamlined, web-based signup procedure for first-time clients to accommodate emergency network problems and Progent charges by the minute with no startup fees or minimums, so you pay only for the assistance you receive. Experts available online include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISSP-certified security professionals. Find out more details concerning Progent's online computer support expertise.

  • On-site Service
    Progent offers onsite technical support for registered clients in major metropolitan areas in the United States. Progent's on-site service technicians can operate in conjunction with Progent's remote support experts to deliver small and midsize businesses the best of both worlds: in-person support technicians when you require them plus the on-line help of Progent's seasoned staff of network engineers, security specialists, and business application developers. The response time for in-person service calls is typically less than 24 hours. There is no start-up or retainer fee for registering as a Progent customer for onsite support. Find out more about how to register for Progent's in-person computer support.

  • Phone Support
    Progent's Contact Center Outsourcing Services are designed for all businesses who require prompt and reliable access to an online Helpdesk with efficient phone assistance, online repair tools, and sufficient technical strength for all needed problem escalation. Because small and midsize companies usually have tight information technology funds and can spare little executive attention for dealing with network support tasks, Progent's Help Desk Outsourcing Services could be the most efficient option to make sure that small business computer systems are always up and running. Read more concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent offers small companies affordable availability of enterprise-class IT professionals who can provide assistance with vital technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network security engineering, high availability network design, virtualization strategies, plus integration, programming and training for business programs including financials, operations, management reporting, sales automation, and office productivity software. Progent can provide assistance with one-time projects including office relocations and major system upgrades, extended initiatives like business reporting application programming and customization, relational database software programming and DBA support, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or urgent services such as disaster recovery and malware removal.

  • Application Server Hosting
    Progent offers hosting for critical business applications like Microsoft Exchange Server and MS SQL in order to provide small companies with higher degrees of dependability, security, and recoverability than is possible with the type of on-site data center that is achievable for most small and midsize organizations. Because Progent utilizes the same data centers that host the gear of many of the planet's biggest IT organizations, Progent can save you the investment in building and managing the systems required for world-class environmental control, power backup, and redundant Internet access. For hosted applications, Progent can also see to it that patches and service packs remain current, protection and efficiency is constantly tracked, and systems and data files are regularly archived and available for complete and prompt recovery. Learn more about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting services for all of a small or midsize company's production servers in an environment that not only delivers the top degree of dependability and expandability but that is in addition easy for customers to migrate to another service firm or to move internally if your situation calls for it. Progent's Private Cloud hosting is built around mature virtual server techniques that permit small businesses with multi-vendor networks to save dramatically on the costs of capital equipment, system maintenance, and IT management while achieving enterprise-class availability and an unparalleled level of vendor flexibility. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed solution, can handle the mixed- platform and non- standardized environments common with small companies, and retains control of the software in the client's hands so that moving to a new virtualized host is quick, reliable, and inexpensive. This avoids becoming a captive to a specific hosting service while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide expert remote consulting to help organizations of all sizes integrate their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that seamlessly combine local IT assets along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 integration with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight portfolio of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to automate the complete malware attack progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also assist your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, apps and VMs that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, optimize and debug their networking appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating tedious network management processes, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating appliances that require important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top information security vendors to deliver centralized control and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT personnel and your Progent engineering consultant so that any looming problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT documentation, you can save up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with government and industry security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover rapidly from a ransomware incident. Progent will consult with you directly to gather information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup system that meets your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental system software and office productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an increasingly complex array of network products including firewalls, routers and switches, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-qualified cybersecurity experts, CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-qualified information assurance professionals can provide a company-wide view of system security and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and government requirements for network information protection and incident reporting.

The breadth and depth of Progent's engineering team bring a powerful array of benefits to customers wishing to increase the business value of their IT system within an affordable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of hands-on professional experience, in the trenches of IT service, executing a wide variety of technical projects for a large array of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support staff. This means that you get not just world-class technical capability, but also a consultant with proven methods for resolving real-world network problems quickly. Learn more details concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-site visits by the minute. As a result, you are invoiced only for delivered support. Progent does not impose a higher rate for after-hours or emergency support, and Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no sign-up charge and asks no monthly commitment for support services delivered during normal working hours. Many support firms demand substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity eliminates king-size bills for fast repairs. An additional benefit of granular invoicing is that you are not inclined to permit incipient problems to fester until they become big problems. Find out more about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Support
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed services. Unlike some freelance consultants or small service organizations who provide minimal documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports sent by every staff member to each customer. The discipline of documenting and archiving service records results in more effective support and avoids a slew of common problems such as when a support client is virtually held hostage to a consultant who wonít release vital service information. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By educating customers to resolve technical issues that are within their scope, Progent is able to concentrate on offering high-value services where Progent has few competitors. Small companies who utilize independent consultants or who employ in-house IT personnel gain when Progent passes on knowledge about new technology and proven methodologies to make their networks more robust, secure, and efficient. Learn more details about Progent's knowledge transfer services.

Contact Progent
If your Reno, Nevada business wants to contact Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Immediate Online Network Support
For immediate remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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