Reno, NV Online Help from Certified Network Troubleshooting Experts
Progent's computer help services can provide your Reno, NV business budget-friendly and consistent support from Microsoft and Cisco certified information technology experts. By delivering IT consulting help when you require it, offering advanced knowledge for critical applications, offering value-added support such as automated server monitoring, and charging only for services you use, Progent offers your Reno, Nevada company an affordable solution for maximizing the profitability of small business information systems. If you run an on-premises datacenter, connect to cloud resources, or have a hybrid cloud/on-premises solution, Progent is the smart way for businesses and local governments to create and support a robust and secure IT network and to have fast availability of the experienced consulting usually available only to businesses who can set up a sizeable in-house IT group.

For mid-size and large businesses, Progent offers co-sourcing services to add to the skills of your internal IT service team. Co-sourcing can save money and minimize technical risks for big projects like software development, business continuity preparedness, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer access to certified experts to help your company to design and execute your cloud strategy.

Primary Technologies Serviced by Progent's Consultants for Business Networks in Reno, Nevada
Progent's national team of industry certified consultants offers assistance for virtually all aspects of information technology found in companies of all sizes. Technologies supported by Progent in Reno include:

Support Delivery Options Available for Reno, Nevada Companies
Progent offers a variety of options for providing small and midsize companies and local governments with cost-effective computer services for technical support, system architecture, hosting, and IT management outsourcing. Progent's paradigm for providing IT support is based on the Help Desk operational structure familiar to larger IT organizations. Progent's Help Desk Support Mechanism ensures fast response, comprehensive service records, consistent follow-through, and tight expense control across a range of IT support delivery alternatives that include online repairs, on-premises help, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center provides emergency and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's seasoned support experts can assist customers to analyze and repair hardware and software problems without the cost or time loss of in-person support visits. The experience of Progent's network consultants allows them to handle the majority of IT problems quickly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based registration procedure for first-time customers to address urgent network problems and Progent bills by the minute with zero startup fees or time minimums, so you are invoiced only for the assistance you receive. Experts you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and GIAC-certified security engineers. Find out additional details about Progent's online computer support expertise.

  • On-site Support
    Progent offers on-site technical support for signed-up clients in larger cities in the United States. Progent's on-site service personnel can operate in conjunction with Progent's online support experts to deliver small companies the best of both worlds: on-premises support technicians when you require them as well as the remote expertise of Progent's seasoned team of network consultants, security professionals, and business software programmers. The response time for on-site support visits is typically less than one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite service. Learn more about why to sign up for Progent's onsite computer service.

  • Help Desk
    Progent's Help Desk Outsourcing Services are intended for small and midsize companies who require fast and reliable access to an online Help Desk with effective phone support, online repair capability, and sufficient technical strength for all needed escalation. Since smaller businesses typically have limited information technology funds and can spare little executive attention for handling network support tasks, Progent's Contact Center Outsourcing Services can be the most efficient option to ensure that business information networks stay up and running. Learn more details about Progent's Help Desk services.

  • Consulting Expertise
    Progent provides small businesses affordable availability of enterprise-class IT professionals who can provide help with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network protection consulting, non-stop it system consulting, virtual server strategies, plus configuration, programming and support for small business software including financials, operations, reporting, sales automation, and office productivity packages. Progent can help with one-time projects including office relocations and major system upgrades, longer term initiatives such as business reporting software development and customization, relational database application development and DBA services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or emergency response like data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host mission-critical business applications such as Exchange Server and SQL Server to provide small and midsize companies with greater levels of reliability, security, and recoverability than is possible with the class of in-house data center that is achievable for most small organizations. Because Progent utilizes the same data centers that host the equipment of many of the world's largest IT companies, Progent can eliminate the investment in creating and maintaining the systems needed for world-class environmental control, electrical backup, and redundant Internet access. For hosted application servers, Progent can also see to it that upgrades and revisions stay updated, protection and efficiency is constantly tracked, and systems and data files are regularly backed up and available for complete and prompt recovery. Find out more concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting for the entirety of a small company's production servers in a setting that not only delivers the top level of dependability and extensibility but that is in addition simple for clients to migrate to a different service provider or to move internally whenever your situation calls for it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that allow companies with mixed environments to save significantly on the expense of capital equipment, infrastructure support, and network management while getting enterprise-class dependability and an unparalleled degree of vendor options. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally managed package, can support the multi- OS and loosely standardized environments common with smaller companies, and retains ownership of the software in the client's possession so that migrating to a new virtual system is quick, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting provider while still providing all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers advanced online consulting services to help organizations of all sizes connect their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that combine on-premises resources as well as cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.

Special Benefits of Working with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline network software and productivity programs important to the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also offers help for an increasingly sophisticated collection of infrastructure products such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. In addition, Progent's CISSP-certified security consultants, CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals can provide a company-wide perspective on system protection and can help with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and statutory requirements for network data security and reporting.

The scope and depth of Progent's engineering staff bring a powerful set of benefits to customers wishing to increase the productivity of their information system within a reasonable budget. These benefits include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of real-world industry background, in the trenches of network service, performing a wide range of technical projects for an extensive array of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting personnel. This ensures that you get not only world-class IT capability, but also a consultant with proven approaches for fixing real-world network problems efficiently. Learn additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to charge for online support and in-person visits by the minute. As a result, you are invoiced exclusively for received services. Progent does not impose a more expensive rate for off-hours or urgent support, and Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no registration charge and requires no retainer for services delivered during regular working hours. Many support organizations impose large minimum fees or charge in increments of fifteen minutes or more. Progent's small pricing granularity avoids major invoices for fast fixes. Another benefit of granular pricing is that your company won't be tempted to permit less critical problems to stay unaddressed until they become big problems. Learn additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Support
    Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike some independent consultants or small service organizations who offer minimal documentation or specifics of services done, each service provided by Progent is tracked by full documentation. Every Progent consultant has access to the support reports given by each staff member to every client. The discipline of documenting and archiving support activity results in more efficient support and avoids a variety of common problems such as when a service client is virtually held captive to a consultant who wonít let go of vital service information. Read more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent has few competitors. Small businesses who work with freelance consultants or who maintain internal support personnel benefit when Progent transfers information about critical technology and tested processes to make their networks more reliable, secure, and efficient. Learn more details concerning Progent's knowledge transfer services.

How to Contact Progent
In case your Reno, Nevada company wants to get in touch with Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Network Support
For immediate remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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