Quick, Low-cost Online Network Help for Reno, Nevada Small Companies
For over two decades, Progent has specialized in providing enterprise-quality network support services to customers with small-business IT budgets. Progent has developed a unique support solution that includes a cost-effective, tightly connected virtual office infrastructure, custom online repair tools, a large team of engineers certified in a broad range of IT disciplines, a Help Desk service model that promotes efficiency and ensures follow-up, a worldwide group of on-line support experts, on-site service options for the majority of most zip codes in the United States, and a corporate ethos committed to fixing network issues in the least time and at the lowest cost to clients.

For medium-size and enterprise companies, Progent offers co-sourcing and project management services to reinforce the technical skills of your internal network support staff. Co-sourcing can save money and help meet schedules for big IT initiatives such as application design and development, disaster recovery planning, security audits, office consolidations, or technology migrations and upgrades.

Progent can also provide access to accredited experts to help your company to plan and execute a sensible cloud strategy.

Key Products and Technologies Supported by Progent for Business Networks in Reno, Nevada
Progent provides the services of qualified experts for all aspects of information technology found in small and midsize organizations. Technologies serviced by Progent's consultants include:

Support Delivery Options Available for Reno, Nevada Companies
Progent has a variety of alternatives for providing small and midsize businesses with cost-effective IT services for troubleshooting, system architecture, hosting services, and IT management. Progent's paradigm for delivering IT support services is built on the Call Center operational structure familiar to larger IT groups. Progent's Helpdesk Service Model promotes rapid support, comprehensive service documentation, dependable follow-through, and strict expense monitoring for an array of network support delivery modes that include online troubleshooting, onsite help, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers urgent and scheduled remote support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's seasoned support professionals can assist clients to troubleshoot and repair hardware and software issues without the cost or time loss of in-person service visits. The background of Progent's IT consultants makes it possible to resolve most network problems rapidly. For the toughest issues, Progent's depth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible signup procedure for first-time customers to address emergency network problems and Progent bills per minute with zero startup charges or minimums, so you pay only for the assistance you get. Specialists you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Find out more information concerning Progent's remote computer support services.

  • On-site Service
    Progent offers on-site computer support for signed-up customers in major metropolitan areas in the United States. Progent's on-site service technicians can work in tandem with Progent's online service experts to deliver small companies the optimal solution: hands-on support professionals when you require them as well as the on-line help of Progent's seasoned staff of network consultants, security specialists, and business application developers. The response time for on-site service visits is typically under 24 hours. There is no start-up or retainer charge for registering as a Progent client for on-premises support. Learn more details about how to sign up for Progent's onsite network support services.

  • Phone Support
    Progent's Helpdesk Services are intended for all businesses who require fast and dependable access to an online Help Desk Call Center with efficient phone support, online troubleshooting capability, and sufficient technical strength for all needed problem escalation. Since small and midsize businesses usually are constrained by limited IT budgets and can spare scant management bandwidth for dealing with network support tasks, Progent's Help Desk Services could be the most efficient way to make sure that business computer networks stay productive. Read more details about Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent provides small businesses affordable access to enterprise-class IT professionals who can deliver help with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network design, network protection consulting, non-stop it system consulting, virtualization strategies, plus configuration, customization and training for business programs including accounting, ERP, business analytics, CRM, and productivity packages. Progent can provide assistance with one-shot projects including office moves and major system migrations, longer term projects like management information software programming and support, database software programming and administration services, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network health monitoring and network management, or urgent services such as disaster recovery and malware removal.

  • Application Hosting
    Progent can host vital business applications like Exchange and Microsoft SQL Server to provide small businesses with higher levels of reliability, protection, and recoverability than is possible using the type of on-site data center that is achievable for the majority of small businesses. Since Progent uses the same facilities that host the gear of some of the world's largest IT organizations, Progent can save you the expense of building and managing the infrastructure needed for enterprise-class cooling, electrical backup, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and revisions stay current, protection and performance is continually tracked, and systems are regularly backed up and available for complete and prompt restoration. Learn additional information about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small organization's servers in an environment that not only delivers the highest level of fault-tolerance and expandability but that is in addition simple for customers to migrate to a different service firm or to move in-house when your situation calls for it. Progent's Private Cloud hosting is founded on proven virtual server technologies that permit small businesses with multi-vendor environments to save dramatically on the expense of hardware, infrastructure support, and IT management while achieving world-class availability and an unparalleled degree of vendor flexibility. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed package, can support the mixed- platform and loosely standardized environments typical of smaller companies, and retains control of the software licenses in the client's possession so that migrating to a different virtualized host is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting provider while still providing all the savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced remote support services to help organizations of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that combine on-premises IT assets along with public cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's value-priced ProSight series of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of leading data security companies to provide web-based control and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a further layer of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the complete threat progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital files, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, track, optimize and troubleshoot their connectivity appliances like switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding appliances that require important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with data security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Why Progent Offers the Smart Choice for Reno, Nevada Small Businesses
Progent's size, breadth and depth of information technology skill, and experience with enterprise IT consulting enable small and midsize businesses to sidestep the pitfalls related to excessive dependence on small support firms or independent consultants.

Teaming with Progent's Experts allows your company to:

  • Prevent Excessive Dependence on Individual Support Consultants
    For network services, smaller businesses often depend excessively on freelance engineers. Though freelance service engineers have lower overhead than larger support organizations and can afford to bill apparently lower fees, they are occasionally too busy to react quickly to critical situations. If an independent consultant is occupied with different customer, sick, on travelling, or in training, the lack of replacement personnel may force your business to wait for assistance in case of an emergency. The more your company grows, system unavailability or problems with line-of-business applications get more expensive. The money you believed you were conserving on an independent consultant can disappear fast because of lower output. Also, when freelance consultants confront new problems, the lack of a large consulting group to depend on for assistance requires them to learn with the meter running while your business ends up footing the bill for their ongoing education.

  • Gain Access to Experts in Complex Information Technology Solutions
    The majority of smaller service organizations or freelance engineers specializing in small company network support are capable of delivering routine fixes but don't have the background to work cost-effectively with complex IT environments with mixed platforms, multiple sites, Voice over IP systems, remote workers, interconnected accounting and operational software, eCommerce, and specialized line-of-business software. Progent's experience with worldwide companies and Progent's large team of experts can be valuable to your company because big-company networks are inherently complicated, integration problems require in-depth understanding of in many technical disciplines, and reaching an acceptable level of robustness, availability, and security requires enterprise-tested best practices.

  • Create a Firm Foundation for Growth
    Small businesses often begin with a network cobbled together on a tight budget. Lacking a strong architecture, a sequence of band-aid fixes often get piled on top of a tenuous foundation. As a company evolves, stability and scalability issues can obstruct the success of the business. These environments require thorough assessment, intelligent business analysis, and in-depth experience to migrate to an IT infrastructure that will act as the reliable foundation to handle critical business requirements and ease future growth.

  • Team with Solution Finders, Not Resellers
    Smaller businesses need guidance and education to work through an ever more complex array of technology options offered for accelerating business growth and improving efficiency. Businesses do not need an IT consultant or service firm that attempts to sell them products. Progent eliminates conflicted motives by not reselling hardware and software. Progent sells consulting and services only. This permits Progent to align technical support with the real needs of clients. Mixing IT support and product selling can result in a situation where the recommended solution is built around a predetermined technology instead of being based on the actual requirements of a client.

Contact Progent
If your Reno, Nevada company wants to get in touch with Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Fast Online Technical Assistance
For fast remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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