Reno, NV Online Help from Certified Computer Network Troubleshooting Experts
Progent's computer network help services can provide your Reno, NV business low cost and consistent access to enterprise-class IT experts. By providing IT support help when you need it, offering specialized expertise for mission-critical applications, offering unique support such as automated server monitoring, and billing only for support you use, Progent gives your Reno, Nevada business an economical solution for maximizing the productivity of small-scale office networks. Whether you run an onsite system, rely on cloud-based infrastructure, or have a hybrid cloud/on-premises solution, Progent is the smart way for businesses to build and support a reliable and safe IT system and to have fast availability of the experienced support usually available only to businesses who can afford a large in-house information technology organization.

For mid-size and large businesses, Progent offers co-sourcing support to reinforce the skills of your internal network service team. This can save money and minimize technical risks for major IT initiatives like software development, disaster recover/business continuity planning and testing, security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide access to accredited experts to help your business to plan and implement your cloud strategy.

Popular Areas of Expertise Serviced by Progent for Companies in Reno, Nevada
Progent's nationwide team of world-class experts offers help for virtually all facets of network systems found in organizations of all sizes. Practice areas served by Progent in Reno include:

Support Delivery Alternatives Available for Reno, Nevada Companies
Progent has a selection of alternatives for providing small businesses with cost-effective computer services for troubleshooting, consulting, hosting services, and network management. Progent's paradigm for providing IT support is based on the Help Desk Call Center operational structure common to larger IT organizations. Progent's Help Desk Support Mechanism ensures fast support, thorough activity records, reliable follow-through, and strict cost control for a range of IT service delivery modes that include online troubleshooting, in-person support, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center provides urgent and scheduled remote support for Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's certified support professionals can help customers to analyze and repair hardware and software issues without the cost or delay of in-person support calls. The experience of Progent's IT engineers makes it possible to resolve the majority of network problems quickly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-based signup process for new clients to address emergency network problems and Progent bills by the minute with zero sign-up charges or minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Learn additional information about Progent's remote computer support services.

  • Onsite Support
    Progent provides onsite technical support for registered clients in major metropolitan areas in the United States. Progent's on-site support technicians can work in conjunction with Progent's online support engineers to deliver small and midsize businesses the ideal combination: hands-on support technicians when you require them as well as the remote help of Progent's seasoned team of IT consultants, security specialists, and business application developers. The wait time for in-person service calls is usually less than 24 hours. There is no sign-up or retainer fee for becoming a Progent client for on-premises service. Find out more about how to sign up for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are designed for small and midsize companies who require prompt and dependable access to a professional Contact Center with efficient telephone assistance, online repair tools, and sufficient technical strength for full escalation. Since small and midsize businesses typically have limited IT funds and can spare little management bandwidth for handling IT support, Progent's Helpdesk Outsourcing Services could be the most efficient option to make sure that small business computer systems stay up and running. Read more details concerning Progent's Help Desk services.

  • IT Consulting Services
    Progent offers small and midsize businesses affordable access to enterprise-class consultants who can deliver help with vital products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, network security engineering, non-stop it system consulting, virtualization strategies, plus configuration, customization and support for business software including accounting, ERP, business analytics, sales automation, and productivity suites. Progent can provide assistance with one-time projects including site relocations and major system migrations, longer term initiatives like management analytics application programming and customization, relational database software programming and administration support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network health monitoring and system administration, or urgent response such as disaster recovery and virus removal.

  • Application Hosting
    Progent can host vital business applications such as Exchange and Microsoft SQL Server to provide small and midsize businesses with higher degrees of reliability, protection, and recoverability than is feasible using the type of internal data center that is achievable for the majority of small organizations. Because Progent utilizes the same facilities that host the gear of some of the world's biggest IT organizations, Progent can save you the investment in creating and managing the infrastructure needed for enterprise-class cooling, power failover, and redundant Internet access. For managed applications, Progent can also ensure that upgrades and service packs stay updated, security and performance is constantly monitored, and systems and data files are consistently backed up and available for full and prompt restoration. Learn additional information about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small company's servers in a setting that not only provides the top degree of dependability and scalability but that is also simple for customers to transfer to another service firm or to bring in-house whenever your situation warrants it. Progent's Private Cloud hosting is based on proven virtual server techniques that permit businesses with multi-vendor networks to benefit significantly on the costs of hardware, system maintenance, and network management while getting world-class reliability and an unparalleled degree of vendor options. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed package, can handle the mixed- platform and non- standardized environments common with small businesses, and keeps control of the software in the customer's possession so that migrating to a new virtual host is quick, reliable, and affordable. This avoids becoming a prisoner of a specific hosting service while still offering all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced online support to help companies of all sizes connect their information networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that combine on-premises resources as well as cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of cloud migration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Information Assurance
Progent offers a collection of affordable, fixed-price monthly managed services designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top data security vendors to provide centralized control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the entire threat progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup activities and enables fast restoration of vital files, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical data. Find out more about ProSight Data Protection Services managed backup and recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating appliances that require critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the state of vital computers that power your business network. When ProSight Systems Watch uncovers a problem, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so that all looming problems can be addressed before they can disrupt your network Find out more details about ProSight Systems Watch server and desktop remote monitoring and management consulting.

Special Advantages of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and productivity programs used by the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly sophisticated array of network products including firewalls, routers and switches, VoIP solutions, and wireless connectivity. Furthermore, Progent's CISSP-certified security experts, CISM-authorized security professionals, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals can provide a business-wide view of system protection and can help with advanced security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and government requirements for network information protection and reporting.

The breadth and size of Progent's engineering team bring a unique array of advantages to organizations wishing to increase the business value of their IT system within a reasonable budget. These benefits include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of real-world professional experience, in the trenches of IT service, executing a wide range of IT tasks for a large mix of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its support personnel. This ensures that you get not just expert IT help, but also a support engineer with proven methods for repairing real-world network problems rapidly. Find out additional information concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to bill for remote service and in-person help by the minute. Consequently, you are billed exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority service, and Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no registration charge and requires no retainer for support services provided during normal business hours. Many support organizations demand substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's small pricing granularity avoids king-size bills for quick repairs. Another advantage of by-the-minute invoicing is that customers are not tempted to allow minor issues to stay unaddressed until they become major ones. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Support
    Progent has developed a comprehensive support reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or small support organizations who provide minimal documentation or specifics of services done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the service documentation given by each consultant to every customer. The discipline of detailing and archiving support activity allows more efficient support and avoids a slew of common problems such as when a support client is effectively held hostage to a consultant who wonít release the keys to the kingdom. Read more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to deal with problems that are within their scope, Progent is able to focus on delivering high-value skills where Progent has few competitors. Small companies who work with independent consultants or who maintain internal support personnel gain when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more reliable, secure, and efficient. Learn more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Reno, Nevada business wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Fast Online Technical Help
For immediate remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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