Professional Online Service for Richmond, California Computer Networks from World-class Engineers
Small companies have traditionally been ignored by major network service organizations. Many small businesses permit themselves to become overly dependent on individual engineers or small support firms who lack the bandwidth or extensive knowledge to respond promptly or efficiently to network emergencies. Still other small companies resort to giant support providers that employ technicians able to offer by-the-numbers fixes for common issues but who do not have the experience and technical scope to deal with the variety of environments and absence of standards that characterizes small business IT systems.

Progent's proven methodology for delivering affordable and successful network service to small businesses has made Progent among the premiere Microsoft-certified network service organizations in the United States. Progent has delivered remote help to companies in every state in the country (See Progent's client testimonials).

For mid-size and large companies, Progent offers co-sourcing and project management services to add to the skills of your in-house IT service staff. This can save money and help meet schedules for big IT initiatives like software programming, disaster recovery planning and testing, security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition provide access to accredited consultants to help your business to design and implement your cloud computing strategy.

Core Technologies Serviced by Progent's Consultants for Business Networks in Richmond, California
Progent's nationwide team of industry certified support professionals provides support for all facets of information systems used by businesses of all sizes. Technologies served by Progent in Richmond include:

Service Delivery Options for Richmond, California Companies
Progent has a variety of alternatives for providing small and midsize companies and local governments with cost-effective IT services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's model for delivering network support is built on the Help Desk Call Center structure familiar to larger IT support groups. Progent's Contact Center Service Model promotes fast response, thorough activity records, reliable follow-through, and strict cost control across a range of IT support delivery alternatives that include online troubleshooting, in-person support, high-end consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center offers urgent and routine online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's seasoned support professionals can help customers to troubleshoot and repair network issues without the cost or time loss of in-person support calls. The background of Progent's IT engineers allows them to handle most IT problems rapidly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-accessible registration process for new customers to accommodate emergency network problems and Progent bills by the minute with no startup fees or time minimums, so you pay only for the assistance you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISA-certified security professionals. Find out additional information concerning Progent's online computer support expertise.

  • On-site Support
    Progent offers on-site computer assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's remote service experts to give small and midsize businesses the best of both worlds: onsite support technicians when you require them as well as the remote expertise of Progent's seasoned staff of network consultants, security professionals, and business software programmers. The response time for on-site service visits is usually less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite support. Find out more details about how and why to sign up for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Contact Center Services are intended for all companies who need prompt and reliable access to a professional Helpdesk with effective phone assistance, online repair tools, and sufficient technical depth for full problem escalation. Since smaller companies usually have limited IT funds and can provide scant management attention for handling network support tasks, Progent's Contact Center Services can be the most cost-effective option to make sure that business information networks are always productive. Read more details concerning Progent's Help Desk outsourcing services.

  • IT Consulting Services
    Progent offers small and midsize companies affordable access to enterprise-class consultants who can deliver help with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, company-wide network protection engineering, fault tolerant it system consulting, server virtualization solutions, plus integration, programming and training for business programs including accounting, ERP and MRP, business analytics, CRM, and productivity packages. Progent can provide assistance with short-term projects such as office relocations and massive software migrations, extended initiatives such as management analytics application development and support, relational database application programming and administration services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and system management, or urgent response such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for key business applications such as Exchange Server and Microsoft SQL in order to provide small and midsize businesses with greater levels of reliability, security, and recoverability than is feasible using the type of in-house data center that is achievable for the majority of small businesses. Since Progent uses the same data centers that host the gear of many of the planet's largest information technology companies, Progent can save you the investment in creating and managing the infrastructure required for world-class cooling, power failover, and redundant Internet access. For hosted application servers, Progent can also make sure that patches and revisions stay updated, security and efficiency is constantly monitored, and systems and data files are regularly backed up and available for complete and rapid recovery. Learn additional information concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting services for all of a small or midsize company's production servers in an environment that not only provides the highest degree of availability and extensibility but that is in addition simple for clients to migrate to a different support firm or to move in-house if your circumstance warrants it. Progent's Private Cloud hosting is founded on proven virtualization technologies that allow small businesses with multi-vendor environments to save significantly on the costs of hardware, infrastructure maintenance, and IT management while getting world-class dependability and an unprecedented degree of vendor options. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed package, can support the mixed- platform and loosely standardized networks common with smaller companies, and keeps ownership of the software in the customer's hands so that migrating to a new virtual system is quick, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still offering all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide expert online support services to help businesses of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that seamlessly combine physical IT assets along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight line of managed services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to address the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and allows fast recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, reconfigure and debug their connectivity appliances such as routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating devices that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the technology of leading information security companies to deliver centralized management and comprehensive protection for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper layer of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management personnel and your Progent consultant so any looming issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an objective assessment of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is intended to assess your organization's preparedness either to block or recover rapidly from a ransomware attack. Progent will consult with you personally to gather information about your current antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup system that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the core network software and office productivity programs used by most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated array of network technologies including firewalls, switches, routers, voice-over-IP solutions, and wireless access. In addition, Progent's CISSP-certified cybersecurity consultants, CISM-qualified security engineers, CISA-certified security audit specialists and GIAC-authorized information assurance professionals can provide a company-wide perspective on network protection and can help with complex security projects like SIEM solutions to help enterprises comply with industry guidelines and government mandates for IT information security and incident reporting.

The breadth and size of Progent's consulting team bring a unique array of advantages to customers wishing to increase the productivity of their information system within a reasonable budget. These advantages include:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified consultants average more than a decade of real-world industry experience, at the forefront of IT support, performing a wide range of technical projects for an extensive mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its support personnel. This means that you get not only expert technical skills, but also a consultant with proven methods for resolving real-world network problems quickly. Read more details concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to charge for remote support and in-person help per minute. As a result, you are billed just for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no startup fee and requires no monthly commitment for support services delivered during regular working hours. Many service organizations demand large minimum payments or bill in increments of fifteen minutes or more. Progent's small billing granularity eliminates king-size bills for fast solutions. An additional benefit of granular pricing is that clients will be less inclined to allow minor problems to fester until they become big ones. Learn more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Support
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or local support firms who provide scant documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports sent by each staff member to each client. The discipline of detailing and archiving support records allows more effective service and avoids a slew of typical misfortunes such as when a service customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom. Read additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent has few competitors. Small companies who utilize freelance service providers or who maintain in-house support personnel benefit when Progent transfers information about new technology and proven processes to make their networks more reliable, protected, and productive. Learn more about Progent's knowledge transfer services.

How to Contact Progent
In case your Richmond, California business needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Fast Online Network Help
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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