Fast and Affordable Remote Troubleshooting for Richmond Networks
Immediate Online Technical Support for Richmond NetworksFor organizations in Richmond or anywhere in Virginia, Progent provides remote help for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified engineers have delivered online support to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure problems, plus the assistance of CISSP-qualified security experts to handle advanced security design and diagnostic jobs.

Progent's online support engineers offer exceptional value due to the fact that they possess the real-world experience and are equipped with the sophisticated tools required to resolve the majority of network issues rapidly. This lowers immediate expenses since service calls accumulate minimal billable consulting minutes. Online support also eliminates the cost of sending an engineer to your site. Your organization benefits even more with indirect expenses by minimizing or avoiding network downtime and associated costs resulting from business disruption, upset customers and vendors, idle employees, and distracted management. Progent's extensive online consulting expertise is particularly helpful for businesses that are dependent on public clouds for vital network infrastructure or software like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's pricing policy for online help is structured to leverage your network support investment. Progent bills by the minute for telephone-based consulting, so you are invoiced exclusively for the support that you receive. In contrast to typical online service companies, Progent asks for no initialization fee or minimum payments. Progent's per-minute granularity and clean model for billing avoid scenarios where fast repairs manage to end up as big bills. Progent's penchant for handling technical issues quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an array of optimized technologies and field-tested processes that ensure the highest level of efficiency for remote technical support and repair for computer networks of any size. Progent offers safe Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the experts of Progent's online support team to interface to your computer system without compromising corporate security.

Progent's powerful customer support reporting system keeps detailed records of all service that Progent's customers have been provided. Progent's team consultants have access to the specifics of services provided to every client by every Progent engineer. This history of anomalies and responses is organized as an easily searchable proprietary knowledge base that allows Progent's remote technical experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's advanced accreditations and working relationships with important vendors including Cisco and Microsoft make available additional vast technical databases and permit priority access to vendors' in-house support staff so Progent's remote service experts are able to come up with the best resolutions in the least time.

Online support services available from Progent to companies in Richmond and anywhere in the state of Virginia include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price services designed to allow small and mid-size organizations to utilize the same advanced IT solutions deployed by many of the world's top corporations. Progent's ProSight suite of outsourced network management services addresses all critical areas of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the complete malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools packaged within one agent accessible from a single console. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and allows fast recovery of critical data, apps and virtual machines that have become lost or corrupted due to component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper layer of analysis for inbound email. For outbound email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, optimize and debug their connectivity hardware like routers, firewalls, and access points plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating tedious network management activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding appliances that require important updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so any looming problems can be addressed before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's ability to stop or recover rapidly from a ransomware incident. Progent will work with you personally to gather information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup system that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology programs. Billing rates for longer-term consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology enables clients to execute major projects within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service offerings for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are ideal for organizations who lack the budget to build and maintain an internal Help Desk Call Center but who want fast access to an efficient Help Desk with professional phone assistance as well as the technical depth to escalate the most challenging problems to advanced consultants.

    Progent's Call Center consulting support can aid you in establishing an efficient new Help Desk or revamping your existing one, selecting or customizing Help Desk application software to meet the particular demands of your corporation, or providing temporary phone support personnel to reinforce your internal Help Desk group during high-demand situations such as software transitions, major updates, or installing brand new applications.

    Progent's Help Desk Call Center staff of experienced information technology experts offers your customers in Richmond or anywhere in the state of Virginia instant communication with an efficient network service resource with extensive background offering telephone-based help and remote troubleshooting for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk the reputation as a major enabler of company performance, and Progent's aim is to solve instead of just annotate technical issues.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Experts staff can supply online professional consulting expertise and training in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom programming, and education for Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn more information on Progent's expertise, custom programming, and education services, visit Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Richmond, or anywhere in the state of Virginia, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your environment so your computer support is proactive rather than reactive. By detecting possible problems before they evolve into crashes, system monitoring can minimize stressful and expensive network crises. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows environments, or networks powered by a combination of OS platforms.
How Your Richmond Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent online support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Richmond or throughout the state of Virginia, Progent's phone-based network support specialists can deliver expert and economical system support the moment your business requires it. More than 15 years of providing remote technical assistance has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine remote connectivity tools to repair IT problems quickly while eliminating the cost and lost productivity associated with on-premises support calls.

Even if your Richmond office has a local freelance support technician or maintains an in-house organization that can deal with the majority of network problems, Progentís Microsoft certified consultants can offer an easy and transparent virtual extension of your on-site resources for situations when your usual service personnel either lack the time or the expertise to resolve sudden network crises or especially challenging integration problems.

Advantages of Progent's Network Help for Companies in Richmond
Progent's remote support services allow your Richmond organization to realize the benefits of immediate, enterprise-level network support without the cost of maintaining an in-house IT organization. Your information system will acquire greater business value by being more available, productive, and secure. Advantages to your business include:

  • Seamless remote extension of your local support resources
    With most businesses in Richmond or anywhere in Virginia, local network service providers, whether represented by freelance consultants or an in-house IT staff, can solve the majority of technical problems. On the other hand, major troubles sometimes occur when local resources are too busy or absent, and some trouble may involve IT products that is beyond the scope of your local support people. In these cases, Progent's online service professionals provide a convenient, fast, and economical way to supplement your local resources and to transfer valuable knowledge to increase your capability to deal with future problems locally.

  • Less Dependence on Freelance Service Providers
    For network support, smaller businesses commonly rely on individual freelance service providers. Although independent service people have less overhead than larger support companies and can afford to charge marginally less, they are often stretched too thin, making it impossible to respond quickly to urgent situations. If an independent service provider is busy with another customer, sick, on a trip, or in class, the absence of fallback personnel may require your business to go without help during an emergency. As your business grows, system downtime and problems with vital software become more expensive. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a ready source of backup support expertise to insure your IT system is always available.

  • Create a Solid Foundation for Smooth Growth
    Organizations often begin with an information architecture created on a modest budget. Without a strong infrastructure, band-aid repairs often get thrown on top of a shaky foundation. As a network grows, stability and scalability problems can impede the productivity of the organization. Such badly built environments require careful assessment, smart long-term planning, and wide technical knowledge to evolve to a network infrastructure that can provide the solid foundation to meet critical business demands and facilitate downstream expansion.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller organizations need guidance and technical education to negotiate an increasingly complex maze of product alternatives capable of promoting business growth and improving efficiency. These companies do not need a computer consultant who is motivated to earn a commission on a specific vendor's technology. IT consulting and product sales can lead to a scenario where the proposed solution is built around a profitable technology instead of the genuine needs of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This enables Progent to match IT expertise with the real interests of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical knowledge, fine tuned support software, and familiarity with enterprise networking enable offices to avoid the limitations associated with excessive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Complete Range of Server Platforms
    Progent can provide world-class expertise for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration help, Windows Server 2008 upgrades, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2016 Server migration, Exchange Server 2013 configuration, Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL 2012 management support.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-premises visits by the minute. Consequently, you pay only for delivered services. Progent does not demand a higher rate for after-hours or priority support, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no startup charge and requires no monthly commitment for services provided during normal working hours. Many service firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast fixes so you won't be tempted to permit simple problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small service firms who provide scant documentation or specifics of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports transmitted by each staff member to every client. The practice of documenting and archiving service activity results in more effective service and eliminates a variety of typical problems such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to provide round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering possible issues before they result in lost productivity, network monitoring can keep your information network from stressful and expensive availability losses.
How Does My Business Begin Getting Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.















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