Remote Computer Support for Richmond Small Business Network Systems
For small companies and startups in Richmond or anywhere in the state of Virginia, Progent's online computer support engineers can provide effective and affordable IT support the instant your organization needs it. More than a decade of delivering remote technical assistance has led to Microsoft Gold Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online access tools to solve computer problems quickly while eliminating the expense and lost time that comes with on-site service visits.
Even if your Richmond small business relies on a regular freelance support technician or maintains a full time IT staff that know how to handle day-to-day computer problems, Progent’s Microsoft and Cisco certified consultants offer an easy and transparent remote expansion of your local resources in cases when your usual service personnel either don't have the availability or the expertise to fix unexpected system crises or especially complex integration projects.
Details of Progent's Online Network Services for Richmond
Progent's phone support, Internet-based repair, system security expertise, and system administration services give small businesses in Richmond or anywhere in the state of Virginia the greatest leverage for your support budget. Whether you need one-time telephone help and remote troubleshooting or full-time Help Desk Call Center support and system management, Progent's professionals can provide your company world class network support while permitting you to eliminate the cost and hassle of carrying a full-service internal IT staff. Key features of Progent's National Remote Support services include:
Fast Telephone Access to Microsoft Qualified Experts
Progent's team of Microsoft-certified technicians can provide fast and economical expertise to small offices in Richmond and is also ideal for customers in more remote areas of Virginia that lack technicians with proven expertise supporting Microsoft's latest line of server technologies. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Gold Partner consulting company, Progent has the use of a broad range of Microsoft support utilities, service information, and continuing training.
Per Minute Rates to Minimize Costs
Progent provides remote help on a minute-by-minute basis, so you are charged only for the support you receive. Progent asks for no minimum fee for online help and requires no ongoing retainer. This saves you from facing big invoices for simple repairs.
Access to Cisco Network Architecture Professionals
As a Registered Partner for Cisco, Progent offers help from authorized professionals who have expertise in designing, deploying, and troubleshooting networking environments powered by Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to build high-speed, reliable, and protected connectivity for fixed and mobile networking.
Application Experts Consulting
Progent's basic consulting services include system integration, Microsoft Exchange consulting, system security planning, and Help Desk outsourcing support. Progent's Application Experts group can provide in-depth consulting support for critical application areas. Help offered by the Application Experts Group includes:
By providing a convenient centralized source for IT generalists and application experts, Progent is able to deliver timely, affordable, and thorough IT solutions that match the special needs of your business.
State of the Art Remote Connectivity Tools
Secure remote connectivity allows Progent's support experts to observe exactly what your users see. This makes it possible to find quick solutions to problems that might otherwise require an expensive onsite service call. Cutting-edge online access tools and experienced engineers combine to enable Progent to resolve most network problems quickly and economically. Progent is an industry leader in offsite troubleshooting and remote network monitoring.
Support for Mainstream VPN Products
Progent supports secure VPN access for gateways from major VPN providers such as Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising network security.
24-hour Service for High Network Availability
For small offices with vital applications, Progent can provide round-the-clock remote technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft's MOM platform, this offering can help ensure high system uptime.
Help Desk Call Center
Progent's Help Desk support programs are designed specifically for budget-constrained small offices whose workers require immediate access to a Help Desk service with effective telephone support and complete escalation ability.
Advantages of Progent's Network Help for Small Companies in Richmond
Progent's online network troubleshooting services enable your City# small business to realize the advantages of timely, world-class IT support without the expense of maintaining an in-house IT organization. Your information system will acquire greater business value by being increasingly available, efficient, and secure. Advantages to your company include:
Convenient remote expansion of your local support resources
For most small offices in Richmond or anywhere in Virginia, local computer support providers, whether made up of independent consultants or a full-time IT staff, can solve the majority of technical issues. On the other hand, serious problems sometimes strike when local support personnel are overstretched or absent, and some problems may be associated with technology that is unfamiliar to your onsite service people. In these situations, Progent's on-call service specialists give you a convenient, quick, and affordable way to supplement your local help and to convey valuable information to improve your ability to handle future problems locally.
Less Reliance on Individual Consultants
For network support, small companies often rely on individual freelance consultants. While freelance service people have less internal costs than big consulting companies and can often charge lower rates, they are often overbooked, making it hard to respond rapidly to urgent situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the lack of fallback help may require your company to go without help during an emergency. As your small business expands, network downtime and problems with critical software become more costly. The budget you thought you were conserving on a freelancer can be eaten up quickly by lost productivity. Progent offers an on-call source of backup support expertise to insure your IT system is always available.
Build a Solid Foundation for Smooth Growth
Small organizations typically start with an IT system created on a modest budget. Without a robust framework, band-aid fixes can get piled onto a shaky foundation. As a network grows, stability and expandability issues can impede the productivity of the business. Such badly built systems require careful assessment, smart long-term planning, and wide IT knowledge to upgrade to a network infrastructure able to offer the stable foundation to meet critical business requirements and ease downstream expansion.
Work with Solution Providers Rather Than Product Resellers
Small offices require guidance and technical education to navigate through an increasingly complicated array of product options available for accelerating business growth and enhancing productivity. They do not need a network consultant who is trying to earn a commission on a specific vendor's technology. Network support and product sales can lead to a situation where the recommended
solution is built around a profitable product rather than the genuine requirements of a client. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to align technical expertise with the real interests of customers.
What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, range of technical experience, refined support software, and understanding of corporate IT allow small offices to escape the limitations associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or over=stretched in-house IT help.
Proven Methodology
Progent’s staff of Microsoft and Cisco certified consultants average longer than a decade of real-world industry background, in the trenches of IT service, executing a wide variety of IT tasks for an extensive array of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting personnel. This means that you get not just expert IT help, but also a support engineer with proven approaches for using computer knowledge to resolve actual network problems quickly.
Value Pricing
Progent's pricing model is to charge for phone service and in-person help by the minute. As a result, you are invoiced only for delivered services. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent provides in-person support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no startup fee and asks no retainer. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's small granularity does away with big invoices for fast repairs so you will not be forced to allow less critical problems to fester.
Full Records of IT Services
Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or local service firms who offer minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation sent by every staff member to every client. The discipline of detailing and organizing service activity results in more efficient support and eliminates a slew of common misfortunes such as when a service client is effectively held captive to a consultant who won’t let go of vital service information.
Information Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their scope, Progent can focus on providing high-value services where Progent has few competitors. Companies who utilize trusted freelance consultants or who maintain in-house IT staffs benefit when Progent transfers information about critical technology and tested processes to make their IT environments more robust, secure, and efficient.
Automated Server Monitoring with Microsoft MOM
Progent is one of the few IT service firms to offer 24x7 network monitoring services powered by Microsoft Operations Manager. This package allows your computer maintenance to be anticipatory instead of reactive. By anticipating possible issues before they cause downtime, network monitoring can keep your information network from painful and costly availability losses.
How Does Our Company Begin Getting Remote Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for network support, visit Immediate Urgent Support.
Progent’s Microsoft-certified consultants offer small and midsize companies computer consulting, maintenance, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, groups and information. SharePoint Portal Server provides a central spot for your workers or customers to access, manage, distribute and manipulate useful data, documents, and software and to communicate with other people. It allows quicker and better decisions, more efficient access across groups and more streamlined business practices. The primary objective of SharePoint Server is to bring together, in a relevant way, all of the many sources of information accessible within and outside an organization. Windows SharePoint Services connect employees, clients, workgroups and projects with the data they’ve created in a manner that makes data easy to find, retrieve and re-use.
Progent offers expertise for security evaluation software including LANguard from GFI for performing a set of automatic system testing scans to uncover possible security problems. Progent has extensive experience with network auditing tools and can show you how to make sense of testing reports and respond appropriately. Progent can help you design security into your company processes, install scanning software, plan and deploy a secure system environment, and recommend policies to maximize the security of your network. Progent's security consultants are ready to show you how to configure a firewall, implement secure remote access to email and business applications, and integrate VPN. Progent's qualified security experts can also test the security of web-based software and can provide extensive security tests of company-wide security to validate your organization's compliance with important international security standards including FISMA, NIST, and ISO.
Progent’s colocation center support services are designed for businesses with equipment housed at Internet Data Centers or data center colo hosting sites and requiring timely on-site assistance at the colocation facility plus remote support from Microsoft and Cisco certified experts. Progent provides a complete range of Internet Data Centers and IDC and collocation consulting services such as system architecture evaluation, Windows and UNIX server installation and support, troubleshooting for server and communications networking, development and installation of fault tolerant configurations, architecting and deploying layered security structures, firewall integration and troubleshooting, configuring load balancing solutions, and creating high-availability server clustering configurations.
Specialist for Proactive monitoring and alerting Support Services
Even if your business has a small computer services group and a modest technology budget, your information network can still have the same high availability and performance that once required a substantial internal support organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-qualified and Cisco-qualified network consultants, the most recent network management software for proactive monitoring and alerts, and cost-effective service programs such as a help desk call center to keep your vital network applications and hardware up and running. Progent's 24x7 Network Management Services include round-the-clock system monitoring, server monitoring, and application monitoring to cut service costs, fix trouble spots quickly, and anticipate problems before they degrade system productivity. Progent is experienced at installing System Center 2005, part of Microsoft’s Dynamic Systems Initiative built on Microsoft Operations Manager (Microsoft MOM) to deliver complete event management. Progent can help with MOM 2000 and MOM 2005 to offer small business systems enterprise-class availability, security and capacity.
If your business operates a Sun Solaris network or a mixed-platform computer system, Progent's CISM, CISSP and ISSAP-qualified consultants can help your whole enterprise in a broad array of security topics such as security administration procedures, security architecture and strategies, access control systems and techniques, applications development security, business processes security, hardware security, communications, network and Internet security, and business continuity preparedness. CISM and CISSP define the basic skills and international standards of performance that network security managers are expected to master. These certification offer executive management the confidence that those who have earned their CISM or ISSAP certification have the background and theory to deliver world-class security management and engineering services.
Progent's Microsoft-certified Windows Server 2003 consultants offer computer help and IT consulting for the complete line of Microsoft .NET Enterprise Servers, Microsoft Windows Server 2003, and Microsoft Windows 2000 Server. Progent's Windows 2003 migration, configuration, administration, and support services include system design, deployment, project management, in-person and remote technical support and troubleshooting, Help Desk outsourcing, expert security consulting, turn-key outsourcing, and expert co-sourcing.
Progent offers nationwide online technical support and consulting services for companies that run Sun Solaris environments or whose IT systems include a mix of Sun Solaris and Microsoft products. Online IT help offers optimum return for your IT dollar by preserving user productivity and shortening the hours billed for network repair services. Advanced online access utilities and skilled service specialists and engineers combine to enable Progent to solve most network issues without squandering time and expense by going to your location. In most of situations your IT problems can be dealt with over the phone or through a mix of phone help and remote connectivity. Progent can put you in touch with Cisco CCIE infrastructure experts and CISSP and ISSAP certified security specialists to help with the most challenging network issues.
Microsoft Virtual Server 2005, hosted on the Microsoft Windows Server platform and powered by technology originally produced by Connectix, delivers the power necessary to carry out server consolidation, application upgrade, and server quarantine projects via virtualization techniques in an enterprise-class IT network with high expandability, manageability, and reliability. Microsoft has targeted Virtual Server 2005 at companies wishing to enhance ROI in application programming and testing, upgrading from legacy line-of-business software, and server consolidation. Progent's skilled Virtual Server experts can help your business to evaluate and integrate Microsoft Virtual Server.
For corporations with branch offices in Northern California or any area served by Progent's engineers, Progent's Microsoft-certified network consulting professionals and authorized Cisco network consultants offer a variety of network consulting services such as project management, SOX compliance, office moves, corporate security, network design, local or phone-based emergency support, and troubleshooting for collocation hosting environments. A Progent network architect can help you plan a multi-site information system that makes smart use of colocation services and Internet hosting sites. Progent’s Microsoft qualified consultants can help major enterprises design, deploy and support massive rollouts of updated versions of Microsoft products including Active Directory, Exchange Server, Systems Management Server, SQL Server, and Enterprise editions of Windows. Progent’s Cisco Certified Internetwork Expert and CCNP consultants can help you configure Cisco products for connection solutions that incorporate basic, high-performance, integrated, and remote networking.
Progent’s wireless professionals can help small businesses design, choose, test, configure and support protected building-to-building wireless bridges that integrate transparently into your IT network while providing a degree of protection that matches or excels wired connections. Progent provides experience in wireless network technology from Cisco Aironet, Proxim, and other small business wireless providers and can show you how to select and deploy the wireless connectivity technology that match your business needs.
Progent can supply organizations in the San Francisco Bay Area and select locations nationwide with an expert with knowledge of the new features of Microsoft Office Word 2007 and 2003. A consultant from Progent's Experts Team can help you integrate Microsoft Word's powerful components into the workflow of your organization, help with designing templates and writing convenient macros, or offer 1-on-1 training to keep your business current on MS Word. Progent's engineers can help your business build and maintain a safe, reliable IT system infrastructure to support your MS Word solutions.
Progent’s Cisco-certified technology consultants offer help for Cisco routers that includes integration and support services plus experienced Cisco IOS software consulting. Progent's services for Cisco routers include design help for redundancy, automatic failover, and redundant power for improved fault tolerance and system availability. Cisco routers for small to mid-size businesses include Cisco 800 Series Routers, Cisco 1700 Series Routers, the Cisco 1750 Modular Access Router, the Cisco 1751 Modular Access Router, the Cisco 1760 Access Router, Cisco 2500 Router, Cisco 2600 Series Routers, Cisco 3600 Routers, and Cisco 3700 Series Routers. The Cisco 800 Router Series securely connects small or branch offices and remote telecommuters to the Internet or to the company network via ISDN, DSL, Ethernet or serial lines. Cisco 1700 Router Series modular access routers are designed to offer an economical, integrated e-business solution for small and medium-sized companies. They provide flexibility and manageability to handle complicated e-business demands, such as seamless data/voice/video/fax integration, high-performance broadband Internet access, and full-featured security solutions. Cisco 2600 Routers are a family of scalable multiservice access routers for remote offices, providing flexible local area network and wide area network configurations, a variety security selections, and an array of high speed CPUs. The Cisco 3700 Router Series is a line of scalable, multiservice access solutions for medium and large-sized organizations. With more than 70 modular interface components, the Cisco 3700 product line delivers the answer for data, voice video, hybrid dial access, VPNs, and multiprotocol data routing.
If your company network mixes Sun Solaris technology with MS Windows, Progent can show you how to incorporate your computers into a cohesive network that allows all your OS platforms to coexist for easy administration, transparent dataflow, high reliability, enhanced performance, and strong security. Progent's Sun Solaris and Microsoft Windows coexistence support services include IT architecture integration and support, support for Microsoft Windows services for UNIX (SFU), remote network monitoring and administration, remote network help and troubleshooting, in-person technical support, and help desk services.
