UNIX, Linux, Solaris, and Apple Mac OS X Remote Technical Support for Richmond Small Business Computer Networks
For small and midsize businesses in Richmond or anywhere in Virginia, Progent offers 24x7 remote help for networks based on UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a combination of UNIX and Microsoft Windows platforms. Progent has delivered remote support to companies in all 50 states in the United States. Progent also can furnish the expertise of Cisco Systems CCIE-certified network specialists for challenging connectivity problems, as well as the assistance of CISA and CISSP-accredited security consultants to handle advanced security design and troubleshooting jobs.
Progent's online technical support engineers represent excellent leverage because they have the practical background and the sophisticated tools to solve the majority of network issues rapidly. Efficient support reduces direct costs because service calls accumulate fewer billable minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your company saves even more in indirect costs by reducing or avoiding network downtime and associated losses due to business discontinuity, upset customers and vendors, idle workers, and de-focused executives.
Progent's billing model for remote support is designed to leverage your IT service investment. Progent bills by the minute for phone assistance, so you pay only for the support that you actually get. Unlike many remote service organizations, Progent requires no initialization surcharge or minimum fees. Progent's one-minute billing unit and simple policy for billing eliminate scenarios where speedy. minor fixes somehow end up as major invoices. Progent's penchant for dealing with problems efficiently translates into your company saving cash.
Progent's Online Service Technologies
Over time, Progent has refined an array of optimized technologies and field-tested methodologies that allow the highest level of efficiency for online consulting and repair for small and midsize business information systems. Progent provides secure VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco Systems, Netscreen and Checkpoint. Protected VPN connectivity enables the consultants of Progent's online support team to connect to your company's environment remotely without violating system security.
Progent's sophisticated technical support reporting application includes detailed documentation of all support that Progent's customers have been provided. Progent's staff engineers have access to the history of assistance delivered to every Progent customer by every engineer. This archive of problems and repairs is organized as a conveniently accessible support database that allows Progent's online support experts to share their knowledge company-wide to ensure that the quality of Progent's support improves over time. Progent's high-level certifications and close relationships with key industry leaders including Cisco Systems and Microsoft make available additional massive technical knowledge bases and to manufacturers' in-house product engineers so Progent's online service specialists can come up with optimal solutions in the least time.
Initiate Online UNIX/Linux, Sun Solaris, or Apple Mac OS X Network Support. Assistance from Progent
To get started with Progent's phone services in Richmond or anywhere in Virginia or to learn additional information about Progent's online support options, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for network support, go to Immediate Urgent Support.
Phone-based Technical Support. Network Support Services Provided by Progent
Progent's phone-based support engineers possess advanced credentials in a comprehensive array of technologies. This broad range of IT skills enables Progent's engineers to manage virtually any emergency likely to take place in a small company information system. Certifications awarded to Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Help Desk Specialist, and Technical Coordinator (ACTC). Cisco Systems credentials earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Professional.
Phone-based support available from Progent to companies in Richmond and anywhere in the state of Virginia include:
UNIX/Linux, Sun Solaris, and Mac OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X phone-based support services cover a broad array of computer technology including network infrastructure, email solutions, system and process security, UNIX and Microsoft Windows coexistence, virtual server technologies for server economization and easy management, and transitioning from legacy systems to Windows or Linux environments. Progent's group-oriented approach to solving network problems promotes quick escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This accelerates solutions of urgent problems, minimizes network downtime, and cuts support costs.
Progent's UNIX/Linux consultants can provide urgent phone-based help analyzing problems within UNIX, Linux, or Solaris systems powered by popular derivatives of UNIX including:
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting The Cisco Certified Internetwork Expert certification is the top accreditation for network engineers, and certifies a consultant's network technology skills at the expert level. CCIEs know how to handle the most intractable challenges occurring in network infrastructure design, integration, management, protection, and repair. Cisco CCIEs operate on a privileged basis with Cisco System's in-house engineers in analyzing problems with IOS network management utilities and coming up with workarounds or locating program patches. Cisco CCIEs provide exceptional cost-effectiveness because their depth of experience allows them to fix the most complex problems rapidly. In many cases, less qualified service providers can struggle for many hours or days with the same tasks that a CCIE can fix in minutes.
Few support organizations make CCIEs accessible to help small and mid-size businesses. Progent can provide quick phone access to a CCIE so your company can receive timely help for severe network infrastructure issues that are hurting worker efficiency but are beyond the experience of your regular network service personnel. Progent's CCIE support experts can interface to your computer system using sophisticated on-line troubleshooting tools in order to provide efficient, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs have assistance with all of Cisco's market leading family of connectivity appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, wireless access points and bridges, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.
Certified Windows Experts Progent's Microsoft-qualified online support experts can provide computer system problem solving and consulting assistance for the complete line of Microsoft server and application products. Progent is a Microsoft Gold Certified Partner network support company and can offer your company the expertise of support professionals who can assist to configure, support and manage the entire suite of Microsoft Windows Servers including Windows 2003 Server, Microsoft SQL Server, ISA Server, Biztalk Server, Commerce Server, Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange Server, Application Center, SharePoint Services, Microsoft Virtual Server 2005, and Microsoft Operations Manager 2007 and MOM 2005.
CISSP and ISSAP Qualified Network Security Consultants Progent's accredited CISM and CISSP network security engineers offer a variety of security solutions to strengthen the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or help your business to clean up quicky following a damaging penetration. Security services offered by Progent include: thorough network security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick cleanup after virus and worm assaults; installing firewalls; establishing safe techniques for remote and mobile connectivity; guarding your messaging system against viruses, spam, and DHA attacks; and instituting 24x7 network monitoring.
Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology programs that small companies often need. Billing rates for ongoing development or consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these important areas of information technology enables customers to complete major initiatives within budget and on time. Progent's special remote consulting services include:
Help Desk Expertise
Progent's Help Desk Call Center support programs for small and midsize organizations with environments that incorporate UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Call Center outsourcing support services are a convenient solution for small businesses who don't have the money or time to build and maintain an in-house Help Desk but who want fast response from a dependable Help Desk Call Center with professional phone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced consultants.
Progent’s Virtual Call Center is intended for bigger businesses and acts as a seamless reinforcement of your current Help Desk organization. Progent's Virtual Help Desk Call Center can act as a an escalation resource to handle the most difficult network challenges, or be available in those circumstances when your ordinary support engineers are too busy.
Progent's Help Desk Call Center consulting expertise can support you in establishing an efficient new Help Desk or enhancing your existing organization, identifying or modifying Call Center application software to meet the particular demands of your corporation, or providing temporary phone support personnel to work with your existing Help Desk Call Center resources to handle demanding scenarios such as software migrations, mass updates, or installing new business software.
Progent's Help Desk team of experienced information technology experts offers your computer users in Richmond or anywhere in the state of Virginia instant assistance from a reliable network service resource with substantial experience providing phone help and online troubleshooting for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's charter is to earn the Call Center perception as a major contributor to business performance, and Progent's intent is to solve rather than just annotate IT issues.
Business Applications Services: Education, Programming, and Integration
Progent's Applications Consulting staff offers remote advanced consulting expertise and education in key application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and education for popular Microsoft business applications including CRM, MS Office Project, MS Word, and Office Excel. To find out more information concerning Progent's consulting, programming, and training offerings for UNIX, Linux, Solaris, Mac OS X, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Mac professionals can support the creative facets of Macintosh systems by offering remote help services and education in imaging, sound, and motion video. Progent's support professionals offer help in a range of Apple Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also assist you with special projects like capturing or digitizing audio or video or configuring an audio/video post production lab.
Online Network Monitoring Support
Progent can provide businesses in Richmond, or anywhere in the state of Virginia, remote network monitoring support powered by Microsoft Operations Manage (MOM), enhanced by Progent to accommodate your business so that your network maintenance is proactive rather than reactive. By detecting possible issues before they evolve into downtime, automated monitoring can head off stressful and costly service breakdowns. Progent can also use server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X systems, Windows systems, or environments based on a combination of operating systems.
How Your Richmond Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency phone-based help with UNIX, Linux, Sun Solaris, or Mac OS X networks, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or send email to information@progent.com.
Progent’s experienced Cisco network security consultants provide high-level PIX Firewall and ASA Firewall consulting services covering architecture, integration, and support of Cisco firewall and Cisco security solutions. The PIX and ASA Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector attack defense, and secure access services. Ranging from economical, easy-to-install desktop appliances for small and home offices to modular enterprise-class products, Cisco PIX Firewall and ASA Firewalls offer advanced protection, high throughput, and excellent availability for network environments of any size. PIX and ASA Firewalls are based on a hardened, specially designed operating system,minimizing common OS-specific security gaps.
Progent's Check Point Software consultants can help you select and configure Check Point Software Firewall and VPN utilities and hardware powered by Check Point's security platform to provide an economical and effective security solution for your IT network. Progent can also show you how to configure other Check Point products including Check Point ZoneAlarm and Check Point FireWall with protection products from other suppliers and provide a central source for on-going network support, administration, education, and design services.
Progent’s consultants provide expertise in multiple disciplines related to mobile connectivity such as network infrastructure, wireless data synchronization, wireless protection, wireless email, Windows Mobile 2003. PDA integration, RIM Blackberry, and wireless application programming. Progent's Microsoft and Cisco certified experts can save your organization time and money by applying their wireless experience to show you how to choose and configure mobile networking technologies that make sense for your business. Progent can also tune your network architecture so that wireless data devices work more reliably.
Progent can supply organizations in the San Francisco Bay Area and major cities across the U.S. with an expert familiar with the new improvements in Microsoft Word 2007. A consultant from Progent's Experts Team can show you how to incorporate MS Word's powerful features into the operations of your business, assist with creating templates and developing time-saving macros, or provide on-site training to keep your company current on MS Office Word. Progent's staff consultants can help your organization integrate and maintain a safe, high-availability network and communications foundation to support your Microsoft Word solutions.
Progent's Solaris platform support experts offer small and mid-size companies and developers assistance with managing and maintaining Sun Solaris environments that operate with Microsoft-powered technology. Progent can give your organization access to Sun Solaris experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This broad range of experience provides you with a convenient single source to show you how to create and manage a protected and reliable mixed-platform connectivity and communications environment that supports Sun Solaris and Microsoft coexistence by integrating Microsoft Windows with major versions of UNIX such as Apple Mac OS X, Solaris, IBM AIX Open UNIX, HP-UX, BSD, SCO, and Silicon Graphics IRIX (SGI/IRIX or major Linux derivatives such as RedHat, SUSE Linux, Mandrake, Debian GNU/Linux, and Slackware.
Progent’s Cisco-qualified network experts provide experienced PIX Firewall consulting services covering design, integration and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and application policy enforcement, mutlivector attack protection, and secure access services. Ranging from compact, easy-to-install desktop appliances for small offices and home offices to modular gigabit products, Cisco PIX firewalls provide a sensible combination of protection, speed and reliability for business networks of all sizes. PIX firewalls are based on a proven, specially designed operating system, PIX OS, avoiding possible OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver multiple integrated protection and networking services, including advanced application-aware firewall services, Voice over IP and digital media security, multi-site and remote-access IPSec VPN connectivity, intelligent networking services, and extensive management solutions. Progent’s network experts can help you select and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
GIAC was founded in 1999 to validate the knowledge of information technology security experts. GIAC's mission is to ensure that an accredited professional possesses the skills appropriate to provide services in important categories of network, data, and program security. GIAC accreditations are acknowledged by companies and institutions around the world including and the United States National Security Agency. Progent offers the assistance of certified professionals for any of the security services covered under GIAC certification programs including auditing networks, incident handling, traffic analysis, and web services security.
Progent is hiring a variety of full-time workers including solutions-driven MCSEs; connectivity consultants who have Cisco CCDP or CCIE credentials; and specialists in advanced network design with backgrounds in mobile connectivity, wireless networking, non-stop systems, disaster recovery solutions, data preservation, and VMware technology. Progent is also looking for desktop support experts, off-site service professionals, and CISSP or CISA accredited security professionals. Progent is also seeking experienced managers and administrators able to operate effectively in our high-growth, virtual office environment. Progent contracts independent professionals who have in-depth expertise and working experience in crucial information technology areas beyond our primary technical focus. Progent's Experts Team hires contractors who offer consulting and programming services for strategic solutions such as Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management; have specialized expertise with popular platforms such as Linux derivatives, Apple OS, or Solaris, or offer world-class help in areas such as telecom, web design, Electronic Data Interchange, eCommerce, or database management. Independent contractors certified by us cooperate with our staff engineers to deliver end-to-end IT services for small business networks.
Progent's certified Microsoft DPM engineers can help you to create a practical business continuity plan, design a cost-effective non-stop IT infrastructure, install a Data Protection Manager-powered backup and restore system, comprehensively test your system, train your administrative staff or regular consultants how to maintain DPM, or handle extensive information technology support outsourcing including remote housing of Data Protection Manager servers in Progent's data center facility.
Progent’s staff of Microsoft and Cisco certified experts average more than a decade of hands-on professional background, in the trenches of IT service, executing a wide range of IT projects for a large array of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support personnel. This guarantees that you get not just world-class IT skills, but also a consultant with field-tested approaches for using technical knowledge to resolve real-world network problems rapidly.
Progent’s Microsoft certified professionals offer small and medium sized businesses expertise for Microsoft ISA Servers. Microsoft's ISA Server includes an advanced application-layer aware firewall that can protect your IT system from attack by outside and internal threats. ISA Server provides thorough inspection of Internet protocols such as HTTP, which allows ISA Server to detect many attacks that can elude traditional firewalls. The combined firewall and VPN architecture of ISA Server permit stateful filtering and monitoring of all VPN traffic. ISA Servers are the centerpiece of Microsoft's network security initiative, and Progent's Microsoft-certified experts and CISA and CISM certified security consultants can help you strengthen your network security through expert planning and deployment of Microsoft ISA Servers. ISA Server is offered in several versions including the ISA 2006 or 2004 Enterprise Edition Server and the ISA 2006 Standard Edition Server. Progent’s ISA Server consulting staff can also help you integrate Microsoft Proxy Server and upgrade from ISA 2000 Server to the newest versions of Microsoft ISA Server.
Progent's SonicWALL experts can show you how to pick, deploy, and maintain the SonicWALL Firewall, VPN and SonicWALL PRO family of products and can offer training to allow you to manage SonicWALL protection technology. Progent's CISSP certified consultants, CISM certified security engineers, and CISA qualified security audit consultants can help you create an end-to-end security plan, including written policies, and design security into your business processes.
The open structure of Microsoft Great Plains makes it possible to develop specialized applications that have all of the core capability of proven Microsoft Dynamics Great Plains solutions but also meet the unique needs of your company. With access to the Modifier that comes with Microsoft Visual Basic for Applications, developers can work with the most familiar development platform in the industry to modify Microsoft GP information views, add or edit business logic, define forms and reports, or expand integration with Microsoft Office applications. Progent's expertise with Microsoft .NET support, Microsoft SQL Server support, and programming experience with VBasic, XML and other software platforms make it possible to write custom business software and web commerce solutions that integrate seamlessly with Microsoft Great Plains.
Progent's certified Systems Management Server consulting professionals have in-depth background helping small and mid-size companies save time and money by using SMS 2003 to streamline configuration and change tasks. Progent can help you use Systems Management Server to minimize change and configuration administration expenses, enhance system security, improve productivity by keeping software up-to-date, ensure compliance with software licenses, and track software usage profiles to help you make informed purchasing choices. Progent can show you how to profit from SMS 2003's cost-saving capabilities for automated software deployment and application deployment, security update control, asset management, plus software and hardware inventory. Progent's expertise with remote support can further amplify the financial advantages of Microsoft SMS 2003 and Progent's CISSP-certified engineers and CISM-certified security experts can help you develop a complete security strategy that uses the powerful security features of Systems Management Server. Progent also offers high-end consulting for Microsoft Operations Manager (MOM), which is a vital part of Microsoft's System Center 2005 platform for automated network management.
For small and midsize businesses in Richmond or anywhere in Virginia, Progent offers 24x7 remote help for networks based on UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a combination of UNIX and Microsoft Windows platforms. Progent has delivered remote support to companies in all 50 states in the United States. Progent also can furnish the expertise of Cisco Systems CCIE-certified network specialists for challenging connectivity problems, as well as the assistance of CISA and CISSP-accredited security consultants to handle advanced security design and troubleshooting jobs.
The Cisco Certified Internetwork Expert certification is the top accreditation for network engineers, and certifies a consultant's network technology skills at the expert level. CCIEs know how to handle the most intractable challenges occurring in network infrastructure design, integration, management, protection, and repair. Cisco CCIEs operate on a privileged basis with Cisco System's in-house engineers in analyzing problems with IOS network management utilities and coming up with workarounds or locating program patches. Cisco CCIEs provide exceptional cost-effectiveness because their depth of experience allows them to fix the most complex problems rapidly. In many cases, less qualified service providers can struggle for many hours or days with the same tasks that a CCIE can fix in minutes.
Progent's Microsoft-qualified online support experts can provide computer system problem solving and consulting assistance for the complete line of Microsoft server and application products. Progent is a 
Progent's accredited CISM and CISSP network security engineers offer a variety of security solutions to strengthen the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or help your business to clean up quicky following a damaging penetration. Security services offered by Progent include: thorough network security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick cleanup after virus and worm assaults; installing firewalls; establishing safe techniques for remote and mobile connectivity; guarding your messaging system against viruses, spam, and DHA attacks; and instituting 24x7 network monitoring.
