Immediate Online Technical Support for Richmond UNIX, Linux, or Sun Solaris SystemsFor small and midsize companies in Richmond or anywhere in Virginia, Progent offers support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for challenging infrastructure problems, plus the services of CISA and CISSP-certified security consultants to handle high-level security architecture and business continuity preparedness.

Progent's remote support engineers represent excellent value because they are equipped with the real-world experience and the sophisticated technology to solve the majority of information system problems rapidly. This reduces direct costs because service calls take up a smaller number of chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your location. Your organization saves even more with indirect costs by minimizing or avoiding network outages and associated losses resulting from business disruption, disgruntled clients, idle employees, and de-focused management.

Progent's pricing policy for remote help is designed to maximize the impact of your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the services that you receive. Unlike many remote service organizations, Progent requires no initialization fee or minimum job duration. Progent's one-minute billing unit and simple model for pricing save you from situations where quick fixes manage to end up as major tabs. Progent's penchant for disposing of problems quickly results in your business conserving cash.

Progent's Remote Technical Support Tools
Through years of experience, Progent has refined a set of customized technologies and field-tested processes that promote the highest level of effectiveness for online technical support and repair for small business computer systems. Progent provides secure VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN connectivity enables the staff of Progent's online support team to interface to your company's network without breaching corporate security.

Progent's proprietary customer support database system maintains comprehensive histories of the service that Progent's customers have received. Progent's team consultants have the benefit of the history of services delivered to every Progent customer by every engineer. This database of problems and solutions is stored as a conveniently exploitable support database that enables Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the value of Progent's support services grows daily. Progent's high-level accreditations and working associations with major industry leaders including Cisco and Microsoft permit access to additional vast technical support databases and permit fast response from vendors' in-house engineering staff so Progent's remote consulting specialists are able to determine the best solutions promptly.

Get Online UNIX, Linux, Sun Solaris, or Apple macOS and OS X Network Support from Progent
To get started with Progent's remote services in Richmond or anywhere in Virginia or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical need for network help, visit Immediate Urgent Support.

Phone-based Technical Services Available from Progent
Progent's remote technical service professionals have credentials in an extensive array of technologies. This breadth of capability enables Progent's consultants to resolve virtually any emergency that may take place in a small or midsize business network. Certifications awarded to Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.

To help customers with multi-platform environments, Progent also offers the support of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security experts, and Information System Security Architecture Professional engineers.

Remote services Offered by Progent to customers in Richmond and anywhere in the state of Virginia include:

  • UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a broad array of computer technology including system infrastructure, messaging solutions, system and operational security, UNIX and Microsoft Windows coexistence, VMware products for server hardware economization and simplified management, and transitioning from legacy applications to current Microsoft Windows or Linux solutions. Progent's team-based approach to solving network problems promotes fast escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This accelerates repair of urgent problems, reduces network downtime, and cuts support expense.

    Progent's UNIX/Linux consultants can offer urgent phone-based help for resolving problems affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:

    Major Linux versions for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
    Cisco Infrastructure Consultants for Richmond, VirginiaThe Cisco CCIE certification is the premier accreditation for network infrastructure engineers, and indicates an individual's technical knowledge at the master level. Cisco CCIEs know how to deal with the most stubborn challenges encountered in network planning, integration, management, protection, and troubleshooting. CCIEs work with the highest priority with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network administration utilities and developing workarounds or locating program updates. Cisco CCIEs represent an excellent cost-effectiveness because their deep experience permits them to find solutions for the most complex problems rapidly. In many instances, less seasoned engineers can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can resolve in a few minutes. Few consulting organizations make CCIEs available to help small and mid-size companies. Progent offers fast telephone access to a CCIE so your company can get urgent help for serious network issues that are hurting worker efficiency but are beyond the experience of your ordinary network service providers. Progent's CCIE engineers can tie into your environment by means of the latest on-line support tools in order to provide fast, secure, and affordable analysis and remediation. Progent's Cisco CCIEs offer assistance with the entire range of Cisco's top-selling family of connectivity devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus VPN solutions.

  • Certified Windows Support
    Windows Expertise for Richmond, VirginiaProgent's Microsoft-qualified online support experts offer network repair and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of support engineers who can assist your company with a broad range of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2016 Server migration, Exchange 2013 consulting, Microsoft Exchange Server 2010 management, SharePoint 2013 application development, Skype for Business Server migration consulting, Microsoft Lync Server management and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, SQL Server 2016 migration and development and Microsoft SQL Server 2017 Linux integration support, Systems Center Operations Manager system monitoring, Project Server training, SBS Server support, and Windows Essentials migration and cloud integration.

    Progent also offers a wide array of online desktop consulting and support services such as Microsoft Windows 7 migration support, upgrading to 64-bit desktop applications, configuring Microsoft Office 2010, and automating workstation deployment.

  • CISSP and ISSAP Qualified Network Security Experts
    CISSP Qualified Network Security Experts for Richmond, VirginiaProgent's qualified CISM and CISSP security consultants offer a variety of security solutions that can improve the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows network against assaults or help your company to recover quickly after a damaging penetration. Security consulting services available from Progent cover comprehensive security audits using utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recovery from virus and worm assaults; integrating firewalls; building safe architectures for remote and mobile access; securing your email infrastructure from viruses, spam and directory harvest attacks; and instituting round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote consulting to help organizations of all sizes integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid architectures that utilize local IT assets along with public cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Additional Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting experts for contract IT projects that small businesses often need. Billing rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology allows clients to execute major projects economically and on time. Progent's special online engineering solutions include:
  • Call Center Services
    Progent's Help Desk programs for small and midsize companies with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are well suited for smaller organizations who don't have the budget to build and maintain an internal Call Center but who require quick communication with an efficient Call Center with proficient telephone assistance as well as the in-depth expertise to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is designed for bigger businesses and acts as a seamless addition to your current Helpdesk resources. Progent's Virtual Help Desk can serve as an escalation resource to resolve complex technical challenges, or be ready in hectic circumstances when your other resources are overwhelmed.

    Progent's Help Desk Call Center consulting services can support you in building an efficient new Call Center or revamping your existing one, identifying or enhancing Help Desk software to meet the special needs of your company, or providing temporary online staff to supplement your internal Help Desk group to handle high-demand situations such as software migrations, mass updates, or installing brand new business software.

    Progent's Help Desk team of veteran network consultants gives your computer users in Richmond or anywhere in the state of Virginia immediate assistance from an effective support group with substantial experience delivering telephone-based consulting and remote repair service for networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's focus is to give the Help Desk Call Center recognition as a significant driver of business efficiency, and Progent's goal is to resolve and not just document technical problems.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Consulting staff offers phone-based professional consulting expertise and training in special business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for familiar Microsoft applications including CRM, MS Project, Microsoft Word, and Office Excel. To find out additional information about Progent's expertise, customization, and training services for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Group.

    Progent's Apple Mac professionals can nurture the creative aspect of Mac environments by delivering remote help support and education in imaging, audio, and video. Progent's consultants can provide help in a range of Macintosh creative tools such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with special jobs like capturing or digitizing audio/video or establishing an audio/video production facility.

    Online Network and Server Monitoring Services
    Progent can provide companies in Richmond, or anywhere in the state of Virginia, online network and server monitoring support based on Microsoft Operations Manager network monitoring and reporting, customized by Progent for your environment so that your computer support is proactive and automated. By anticipating emerging issues before they cause crashes, remote monitoring can head off stressful and costly network crises. Progent can also assist with network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks powered by multiple platforms.

How Your Richmond Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based expertise with UNIX/Linux, Solaris, or macOS and OS X networks, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.

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