Fast Remote Help for Richmond UNIX, Linux, or Sun Solaris SystemsFor small businesses in Richmond or anywhere in Virginia, Progent provides support for networks powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to businesses in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified engineers for challenging infrastructure problems, as well as the services of CISSP-accredited security consultants to handle high-level security design and disaster recovery preparedness.

Progent's remote support engineers represent excellent leverage because they have the practical background and the sophisticated tools to solve most information system issues rapidly. This reduces immediate expenses because service calls take up a smaller number of billable minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your organization saves additionally with incidental costs by reducing or eliminating network downtime and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management.

Progent's pricing model for remote support is structured to stretch your network support investment. Progent bills per minute for phone consulting, so you are charged exclusively for the services that you actually get. Unlike many remote service companies, Progent asks for no startup fee or minimum payments. Progent's per-minute granularity and simple policy for billing prevent scenarios where speedy. minor solutions somehow turn into substantial tabs. Progent's penchant for dealing with problems efficiently results in your business saving cash.

Progent's Remote Technical Support Technologies
Through years of experience, Progent has developed an arsenal of customized tools and field-tested processes that promote the maximum degree of efficiency for online consulting and repair for small company computer networks. Progent offers protected VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology allows the experts of Progent's Technical Response Center to connect to your system without violating network security.

Progent's advanced service reporting application stores comprehensive records for all service that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of all help delivered to every customer by every consultant. This archive of trouble tickets and resolutions is structured as a conveniently exploitable proprietary knowledge base that allows Progent's online technical experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's advanced certifications and close partnerships with important vendors such as Cisco and Microsoft permit access to other massive support databases and permit fast response from vendors' in-house product engineers with the result that Progent's remote service specialists are able to determine the best resolutions promptly.

Get Remote UNIX, Linux, Solaris, or Mac OS X Computer Assistance from Progent
To access Progent's phone support in Richmond or anywhere in Virginia or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Emergency Support.

Remote Network Support Services Available from Progent
Progent's remote technical support engineers offer credentials in an extensive set of disciplines. This broad scope of IT skills permits Progent's consultants to tackle virtually any emergency that may crop up in a small or midsize company information system. Certificates awarded to Progent support experts in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To support clients with multi-OS environments, Progent also provides the services of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) experts, and ISSAP engineers.

Online technical services available from Progent to clients in Richmond and throughout the state of Virginia include:

  • UNIX, Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X remote support services cover a wide array of information technology such as system architecture, email systems, system and process security, UNIX and Windows coexistence, virtual server technologies for server hardware economization and simplified management, and migration from legacy systems to current Microsoft Windows or Linux solutions. Progent's group-based methodology for resolving network issues promotes quick escalation, when required, to consultants with appropriate expertise to tackle challenging scenarios. This accelerates solutions of urgent problems, reduces lost productivity, and lowers service costs.

    Progent's UNIX and Linux consultants can offer urgent remote help for diagnosing problems affecting UNIX/Linux networks based on popular variants of UNIX including:

    Important Linux versions for which Progent offers expertise include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
    Cisco Infrastructure Consultants for Richmond, VirginiaThe Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure professionals, and validates an individual's networking skills at the master level. Cisco CCIEs can deal with even the most difficult challenges associated with network infrastructure design, integration, management, security, and repair. Cisco CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing anomalies with IOS network administration utilities and coming up with workarounds or identifying software patches. CCIEs offer excellent value since their broad expertise allows them to resolve even the most difficult problems rapidly. In common cases, less qualified engineers can struggle for hours or days with the same problems that a Cisco CCIE can fix in a few minutes. Few consulting firms make CCIEs accessible to help small and medium sized companies. Progent can provide quick phone contact with a Cisco CCIE so your company can receive immediate assistance for severe network issues that are lowering worker efficiency but are not within the scope of your regular IT service resources. Progent's CCIE engineers can communicate with your computer system by means of sophisticated on-line troubleshooting tools in order to provide quick, secure, and economical diagnosis and repair. Progent's CCIEs can provide consulting for the complete line of Cisco's industry-leading selection of connectivity appliances such as PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst switches, as well as VPN products.

  • Certified MS Windows Expertise
    Windows Support for Richmond, VirginiaProgent's Microsoft-certified remote service experts can provide computer troubleshooting and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can offer your organization the assistance of support professionals who can help your company with a broad range of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2016 migration, Exchange Server 2013 integration, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2013 design, Skype for Business migration consulting, Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server migration, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online planning, Small Business Server 2011 support, and Windows Essentials cloud integration.

    Progent also offers a broad array of remote PC desktop consulting and support services including Microsoft Windows 7 migration, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.

  • CISSP and ISSAP Certified System Security Experts
    CISSP Qualified Network Security Experts for Richmond, VirginiaProgent's qualified CISSP and ISSAP security consultants can provide a variety of system protection solutions that can bolster the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows environment against attacks or assist your business to clean up rapidly following a damaging penetration. Security consulting services offered by Progent cover in depth security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; fast recovery from virus and worm assaults; installing firewalls; building safe techniques for remote and mobile access; defending your email infrastructure from viruses, spam and DHA attacks; and setting up 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote consulting support to help organizations of all sizes integrate their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid architectures that utilize on-premises IT assets along with public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Additional Support Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract projects that small companies frequently need. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the consultants required. Progent's experience with these special areas of computer technology allows clients to execute critical projects economically and on schedule. Progent's project-based online engineering services include:
  • Help Desk Support
    Progent's Help Desk Call Center programs for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are well suited for smaller businesses who don't have the resources to build and maintain an in-house Help Desk but who need fast response from an effective Help Desk with professional telephone support plus the available expertise to escalate complex tasks to advanced consultants.

    Progentís Virtual Call Center is intended for bigger businesses and operates as a transparent supplement to your established Call Center organization. Progent's Virtual Help Desk Call Center can act as an escalation option to handle complex computer system problems, or be available in overflow circumstances when your ordinary support engineers are overwhelmed.

    Progent's Call Center consulting expertise can guide you in building an efficient new Call Center or revamping your existing one, evaluating or modifying Call Center application software to address the particular demands of your company, or providing occasional online staff to supplement your in-house Help Desk team to deal with demanding situations such as software migrations, mass upgrades, or installing brand new business software.

    Progent's Call Center staff of seasoned information technology experts provides your customers in Richmond or anywhere in the state of Virginia quick access to a large support resource with years of experience offering telephone-based help and remote diagnostics for computer environments powered by UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk the reputation as a key driver of business performance, and Progent's goal is to solve rather than simply report technical problems.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Experts Group can supply remote professional consulting support and training in key application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers consulting expertise, programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Word, and MS Office Excel. For additional information about Progent's expertise, customization, and education offerings for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Apple Mac consultants can promote the artistic facets of Macintosh environments by providing remote consulting services and education in imaging, sound, and video. Progent's consultants offer expertise in a variety of Mac creative tools including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with special procedures like capturing or digitizing audio or video or setting up an audio/video post production facility.

    Online Network and Server Monitoring Services
    Progent offers businesses in Richmond, or anywhere in the state of Virginia, remote computer system monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to fit your environment so your computer support is proactive rather than reactive. By uncovering possible trouble spots before they grow into network outages, remote monitoring can minimize stressful and expensive service failures. Progent can also utilize system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple Mac systems, Microsoft systems, or networks that support a variety of platforms.

How Your Richmond Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent phone-based help with UNIX, Linux, Solaris, or Apple Mac networks, go to Progent's Urgent Remote Help, call 1-800-993-9400, or go to Contact Progent.

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