Immediate Online Support for Richmond Information Networks
Immediate Remote Help for Richmond SystemsFor businesses in Richmond or anywhere in the state of Virginia, Progent offers remote help for computer systems based on any mix of Microsoft, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft qualified consulting experts have provided online troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to handle challenging networking issues, plus the assistance of CISSP and CISM-accredited security engineers to help with advanced security architecture and troubleshooting jobs.

Progent's online technical support experts provide excellent value due to the fact that they have the real-world background and are equipped with the advanced tools required to solve the majority of information system issues rapidly. This reduces direct costs since solutions require minimal billable consulting minutes. Online help also eliminates the expense of sending a consultant to your site. Your company benefits additionally with incidental costs by minimizing or avoiding system outages and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote consulting experience is especially valuable for businesses that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing model for online support is structured to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced just for the services that you actually get. Unlike many remote service firms, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and simple model for billing save you from situations where speedy. minor fixes manage to turn into big bills. Progent's penchant for handling technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered an arsenal of customized tools and field-proven processes which ensure the maximum degree of effectiveness for online engineering help and troubleshooting for IT systems of any size. Progent offers safe VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the engineers of Progent's Technical Response Center to communicate with your network remotely without violating system security.

Progent's advanced technical support database system maintains comprehensive histories for all service that Progent's clients have received. Progent's authorized consultants have access to the details of services delivered to each Progent client by every Progent consultant. This database of trouble tickets and fixes is stored as a readily searchable support knowledge base that allows Progent's online support professionals to share their experiences company-wide to make sure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and close partnerships with important vendors such as Cisco and Microsoft open up other extensive support databases and allow fast response from manufacturers' in-house support staff with the result that Progent's online service specialists can arrive at the most efficient resolutions promptly.

Online support services available from Progent to companies in Richmond and anywhere in the state of Virginia include:

Additional Support Services Available from Progent
Progent can provide the services of world-class remote consulting experts for special IT programs. Progent's charges for ongoing consulting projects are determined based on the level of expertise of the engineers required. Progent's background in these important fields of information technology enables customers to execute critical projects economically and on time. Progent's project-based online engineering solutions include:
  • Help Desk Services
    Progent's Help Desk service options for organizations with networks based on Microsoft, Cisco, Mac OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are well suited for companies who don't have the money or time to assemble and manage an internal Help Desk Call Center but who want quick response from a reliable Call Center with proficient phone support plus the expertise to escalate complex tasks to high-level consultants.

    Progent's Call Center consulting services can aid you in establishing an efficient new Help Desk Call Center or improving your established one, selecting or enhancing Help Desk Call Center software products to meet the particular demands of your company, or adding occasional online personnel to reinforce your existing Help Desk Call Center team to handle high-demand events such as software transitions, mass upgrades, or installing brand new business software.

    Progent's Help Desk staff of experienced network experts offers your workers in Richmond or anywhere in the state of Virginia immediate communication with an efficient technical support group with substantial experience delivering phone consulting and online troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center the reputation as a crucial enabler of business performance, and Progent's target is to solve instead of simply record IT problems.

  • Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Team offers phone-based and in-depth engineering expertise and education in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and education for familiar Microsoft applications including CRM, Project, MS Office Word, and MS Office Excel. To find out more concerning Progent's expertise, custom programming, and training services, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of System Center 2016, expand or optimize your current one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.

  • Remote Network Monitoring Services
    Progent offers businesses in Richmond, or anywhere in the state of Virginia, remote network monitoring support based on Microsoft System Center Operations Manager, adapted by Progent to fit your business so that your IT maintenance is proactive and automated. By spotting potential trouble spots before they expand into network outages, system monitoring can minimize inconvenient and expensive information system crises. Progent can also provide help with system monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Mac OS X networks, Microsoft systems, or networks that support a mix of platforms.
How Your Richmond Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote expertise with Microsoft Windows, Apple Mac, or Linux networks, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Richmond or anywhere in the state of Virginia, Progent's phone-based computer support engineers are ready to provide effective and affordable system support whenever your business requires it. More than a decade of delivering online technical assistance has earned Microsoft Gold status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to refine remote access tools to fix computer problems quickly while avoiding the cost and lost time that comes with on-site support calls.

Even if your Richmond business relies on a regular freelance support technician or maintains a full time organization that can handle typical network issues, Progent’s Microsoft and Cisco certified engineers can still offer an easy and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the experience to fix sudden network crises or particularly tough integration problems.

Details of Progent's Remote Network Services for Richmond
Progent's online support, Internet-based troubleshooting, system security consulting, and system management services offer offices in Richmond or throughout the state of Virginia unparalleled leverage for your support investment. Whether you need one-time telephone support and remote troubleshooting or full-time Help Desk Call Center support and system management, Progent's professionals can provide your business enterprise-level network support while allowing you to eliminate the expense and hassle of running a large internal IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, depth of IT background, refined remote support tools, and understanding of corporate IT allow companies to avoid the limitations of exclusive dependence on smaller service firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Certified Expertise in Microsoft's Full Family of Servers
    Progent can provide in-depth support for Microsoft’s leading server products with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration consulting, Windows Server 2008 migration, Windows Server 2003 maintenance, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-site help by the minute. As a result, you are invoiced exclusively for delivered services. Progent does not impose a higher rate for after-hours or priority service, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no initialization fee and requires no retainer for services delivered during regular working hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick solutions so you will not be tempted to allow less critical problems to fester.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many independent consultants or local support firms who offer minimal documentation or details of tasks performed, each service provided by Progent is tracked by full documentation. Every Progent staff member has use of the support documentation sent by each staff member to each client. The discipline of detailing and organizing service activity results in more efficient support and eliminates a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to provide 24x7 network tracking services based on Microsoft Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By revealing potential problems before they result in lost productivity, system monitoring can save your information network from stressful and expensive availability losses.
How Does My Business Begin Receiving Remote Computer Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.

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