Fast Remote Support for Richmond Networks
Urgent Remote Consulting for Richmond SystemsFor businesses located in Richmond or anywhere in Virginia, Progent offers online support for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified professionals have delivered remote troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure issues, plus the assistance of CISSP and CISM-accredited security engineers to help with high-level security design and diagnostic jobs.

Progent's remote support experts provide excellent leverage because they possess the practical background and have access to the sophisticated technology necessary to solve the majority of network issues quickly. Efficient support reduces direct expenses since service calls accumulate minimal chargeable minutes. Remote help also eliminates the expense of sending a consultant to your office. Your organization benefits even more with indirect costs by minimizing or avoiding network downtime and associated costs stemming from business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive online consulting expertise is particularly helpful for organizations that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.

Progent's pricing model for online help is structured to stretch your network support dollar. Progent charges by the minute for telephone-based consulting, so you owe exclusively for the services that you receive. Unlike typical remote support organizations, Progent imposes no startup charge or minimum job duration. Progent's one-minute billing unit and clean model for pricing eliminate situations where fast solutions manage to end up as big invoices. Progent's skill at disposing of problems efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a set of optimized tools and field-proven methodologies which allow the maximum degree of effectiveness for remote consulting and repair for IT networks of any size. Progent offers protected VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the consultants of Progent's remote service group to link to your company's network remotely without breaching corporate security.

Progent's powerful service reporting system includes thorough histories describing the support that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of all help rendered to every client by any consultant. This history of problems and fixes is stored as a conveniently searchable internal database that enables Progent's remote support professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's extensive list of certifications and close associations with major industry leaders including Cisco and Microsoft open up other vast support knowledge bases and permit fast access to vendors' internal engineering staff so Progent's online service specialists are able to determine the best solutions quickly.

Remote support available from Progent to businesses in Richmond and anywhere in the state of Virginia include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price managed services designed to enable small and mid-size organizations to benefit from the same best-of-breed technology used by many of the world's leading enterprises. Progent's ProSight series of outsourced network management services covers all critical areas of modern networking such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a single platform to manage the complete malware attack lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies packaged within a single agent accessible from a single console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with legal and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for immediate action. Progent can also help your company to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup activities and enables fast recovery of vital files, applications and virtual machines that have become lost or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to provide centralized management and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper layer of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that require important updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so all looming issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can save up to 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to get an objective evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your essential network assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with data security standards, higher utilization of IT resources, faster problem resolution, more dependable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's ability either to stop or recover rapidly after a ransomware attack. Progent will work with you personally to gather information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup system that aligns with your business requirements. For more information, see The ProSight Ransomware Preparedness Report.

Additional Support Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for contract information technology programs. Progent's charges for longer-term consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these important fields of computer technology enables clients to complete major projects economically and on time. Progent's special remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk support programs for businesses with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk outsourcing services are ideal for businesses who don't have the money or time to create an in-house Call Center but who require fast communication with a reliable Help Desk with proficient phone assistance plus the technical depth to escalate complex problems to high-level engineers.

    Progent's Help Desk consulting expertise can assist you in building an effective new Help Desk or enhancing your current organization, evaluating or customizing Call Center software to address the particular requirements of your business, or adding occasional online staff to reinforce your existing Help Desk Call Center group to handle unusually busy scenarios like software transitions, major upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of seasoned information technology professionals provides your computer users in Richmond or anywhere in the state of Virginia immediate access to an efficient technical support resource with extensive experience offering telephone-based help and remote troubleshooting for IT systems that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk Call Center perception as a crucial contributor to business productivity, and Progent's policy is to fix instead of simply document technical problems.

  • Applications Services: Training, Customization, and Integration
    Progent's Applications Experts Group provides phone-based and in-depth engineering support and education in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, customization, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's expertise, customization, and education services, go to Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Richmond, or anywhere in the state of Virginia, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to fit your business so that your computer maintenance is proactive and automated. By exposing looming trouble spots before they evolve into crashes, proactive monitoring can head off stressful and expensive service breakdowns. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or systems powered by a combination of operating systems.
How Your Richmond Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote assistance with Windows, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Richmond or anywhere in the state of Virginia, Progent's online network support specialists can provide effective and cost-effective IT support whenever your company requires it. More than a decade of delivering online technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to fix network problems rapidly while eliminating the cost and lost time that comes with on-premises service visits.

Even if your Richmond office deals with a local freelance consultant or employs an in-house organization that know how to deal with typical network issues, Progentís Microsoft certified consultants can still offer an easy and transparent remote extension of your on-site resources for situations when your regular IT support personnel either lack the time or the knowledge to deal with sudden system crises or especially complicated integration problems.

Benefits of Progent's IT Support for Organizations in Richmond
Progent's remote support services allow your Richmond business to realize the benefits of timely, enterprise-class network support without the cost of managing a full-time IT organization. Your information system will derive greater strategic value by being increasingly reliable, efficient, and protected. Advantages to your business include:

  • Seamless remote extension of your local support resources
    With most businesses in Richmond or anywhere in Virginia, nearby computer service resources, whether consisting of freelance consultants or an internal maintenance staff, can handle the majority of network problems. On the other hand, major troubles may strike when local support personnel are overstretched or absent, and some problems may stem from technology that is unfamiliar to your onsite support people. In these situations, Progent's online service professionals provide an easy, fast, and budget-friendly way to supplement your local resources and to convey valuable knowledge to increase your ability to handle future issues in-house.

  • Less Reliance on Individual Service Providers
    For IT maintenance, smaller businesses commonly depend on individual freelance service providers. Although independent service people have less overhead than big service organizations and can often charge lower rates, they are occasionally overbooked, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another client, ill, on vacation, or in class, the lack of backup personnel may force your company to wait for help during an IT crisis. As your company expands, system unavailability and trouble with vital software become more expensive. The money you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers an on-call source of reserve support experts to make sure your IT system is always up and running.

  • Create a Solid Basis for Seamless Growth
    Companies typically start with an information system created on a modest budget. Lacking a proper framework, slap-dash repairs often get piled on top of an unstable foundation. As a company grows, stability and scalability issues can impede the success of the organization. Such poorly built systems require careful assessment, smart strategic planning, and broad-based technical knowledge to upgrade to a system architecture that can provide the stable foundation to meet current business requirements and ease downstream growth.

  • Work with Problem Solvers Instead of Technology Sellers
    Smaller offices require guidance and technical education to negotiate an ever more complicated maze of technology alternatives available for accelerating business growth and enhancing productivity. These companies do not need a network consultant who is motivated to resell a certain vendor's products. IT support and product sales can result in a situation where the proposed solution is designed around a profitable technology instead of the true needs of a client. Progent eliminates these conflicts by offering just services rather than products. This allows Progent to align technical consulting with the best needs of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of IT background, fine tuned remote support tools, and understanding of corporate IT enable offices to avoid the pitfalls of excessive dependence on smaller consulting organizations, independent freelance consultants, or limited internal IT help.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of real-world professional experience, in the trenches of network service, executing a wide variety of IT tasks for an extensive array of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support team. This means that you get not only expert technical skills, but also a support engineer with proven approaches for using technical knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-premises help per minute. As a result, you are invoiced only for delivered support. Progent does not demand a higher rate for after-hours or urgent support, and within California or in areas where Progent offers in-person service, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no initialization fee and requires no retainer for services provided during normal working hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick solutions so you won't be forced to allow minor problems to fester.

  • Complete Documentation of IT Services
    Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many independent consultants or small support firms who offer minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the service documentation transmitted by every staff member to every customer. The discipline of documenting and organizing service records results in more effective service and eliminates a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to provide 24x7 network tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer maintenance to be proactive instead of reactive. By uncovering potential problems before they cause downtime, system monitoring can save your IT network from stressful and expensive availability disruptions.
How Does My Business Begin Receiving Remote Computer Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.















© 2002- 2018 Progent Corporation. All rights reserved.