Fast and Affordable Online Support for Richmond Information Networks
Fast Phone Consulting for Richmond SystemsFor companies in Richmond or anywhere in the state of Virginia, Progent offers remote technical support for networks based on Microsoft Windows, Cisco, Macintosh, or Linux technology. Progent's Microsoft qualified professionals have provided online troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging networking problems, plus the assistance of CISA and CISM-certified security engineers to help with high-level security architecture and troubleshooting issues.

Progent's online support engineers provide exceptional leverage because they have the practical experience and have access to the advanced tools required to solve most information system problems rapidly. This reduces immediate costs because service calls require fewer billable minutes. Online support also eliminates the expense of sending an engineer to your site. Your organization saves additionally with indirect costs by reducing or eliminating system downtime and associated losses due to business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's advanced remote technical support expertise is especially important for businesses that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's pricing policy for remote support is designed to stretch your network support dollar. Progent bills per minute for phone consulting, so you are billed just for the support that you actually get. In contrast to typical remote support organizations, Progent imposes no initialization fee or minimum fees. Progent's one-minute billing unit and simple model for pricing avoid situations where speedy. minor fixes manage to turn into major invoices. Progent's skill at dealing with problems quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a collection of optimized tools and field-tested processes which promote the maximum level of effectiveness for remote help and troubleshooting for computer networks of any size. Progent provides safe Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's online support team to link to your environment without breaching network security.

Progent's proven customer support reporting system maintains comprehensive documentation of the support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the records of all help provided to each customer by any Progent engineer. This history of trouble tickets and responses is organized as a quickly retrievable proprietary database that allows Progent's online technical experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support grows daily. Progent's advanced accreditations and formal relationships with key vendors such as Cisco and Microsoft make available other extensive technical support databases and allow quick access to vendors' in-house support staff so Progent's remote consulting experts can determine the most efficient solutions promptly.

Remote services offered by Progent to businesses in Richmond and anywhere in the state of Virginia include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same advanced IT solutions used by some of the industry's top corporations. Progent's ProSight line of outsourced network management services covers all key aspects of information technology such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security companies to provide web-based management and world-class security for all your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a further level of inspection for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning technology to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the entire threat lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, track, enhance and debug their networking appliances like routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that require important software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT staff and your Progent engineering consultant so that any looming problems can be resolved before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.

Additional Support Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special information technology projects. Progent's rates for ongoing consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these important areas of computer technology enables customers to complete critical initiatives economically and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk service offerings for organizations with environments based on Windows, Cisco, Mac OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are intended for companies who lack the money or time to assemble and manage an in-house Call Center but who want quick communication with an effective Help Desk Call Center with professional phone assistance as well as the expertise to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and acts as a seamless extension of your established Help Desk staff. Progent's Virtual Help Desk can serve as a an escalation option to handle complex network challenges, or be available in overflow circumstances when your regular support engineers are too busy.

    Progent's Help Desk team of experienced network consultants provides your workers in Richmond or anywhere in the state of Virginia immediate contact with an efficient network service group with years of experience delivering telephone-based consulting and online repair service for computer environments based on Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk Call Center the reputation as a significant contributor to company success, and Progent's target is to fix and not simply document network problems.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Experts Team can supply online professional consulting support and education in key business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, programming, and training for Microsoft applications such as CRM, Project, Microsoft Word, and Office Excel. To find out more information about Progent's expertise, custom development, and education offerings, refer to Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of System Center 2016, extend or tune your current one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver companies in Richmond, or anywhere in the state of Virginia, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager support. Progent can tune Operations Manager for your business so your computer support is proactive and automated. By uncovering emerging problems before they cause network outages, proactive monitoring can avoid stressful and expensive network breakdowns. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Mac OS X networks, Windows environments, or systems powered by a combination of OS platforms.
How Your Richmond Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency phone-based expertise with Microsoft, Mac OS X, or Linux environments, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Richmond or throughout the state of Virginia, Progent's phone-based network support engineers are ready to provide effective and affordable IT support the moment your company requires it. More than a decade of providing online repair services has earned Microsoft Gold certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to repair computer problems quickly while eliminating the cost and lost time associated with on-premises support calls.

Even if your Richmond office relies on a regular freelance consultant or employs an in-house organization that know how to deal with ordinary computer problems, Progentís Microsoft certified engineers can still provide an easy and seamless virtual extension of your local resources for situations when your regular service personnel either don't have the availability or the experience to address unexpected network crises or especially complicated integration problems.

Features of Progent's Online Computer Support for Richmond
Progent's online support, remote repair, network security consulting, and system administration services give businesses in Richmond or anywhere in the state of Virginia the greatest leverage for your support investment. Whether you need occasional phone help and Internet-based network repair or ongoing Help Desk Call Center support and network administration, Progent's experts can deliver your organization enterprise-level network support while allowing you to eliminate the cost and hassle of maintaining a full-service internal IT staff. Key features of Progent's National Remote Support program include:

  • Immediate Phone Access to Microsoft Certified Experts
    Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to businesses in Richmond and is also ideal for networks in more remote regions of Virginia that have a limited supply of technicians with proven experience supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Gold Certified Partner support company, Progent has the use of a wide selection of Microsoft support utilities, technical databases, and continuing training.

  • By the Minute Rates to Reduce Expenses
    Progent offers remote help on a by-the-minute basis, so you pay only for the services you use. Progent has no minimum fee for online help and asks for no periodic subscription fee for support services delivered during normal business hours. This protects you from facing big invoices for routine repairs.

  • Availability of Cisco Network Architecture Professionals
    As a Registered Partner for Cisco, Progent offers the services of on-staff specialists with expertise in planning, implementing, and supporting networking solutions powered by Cisco technology. Progent can provide a CCIE or Cisco Certified Network Professional to help you create fast, high-availability, and secure connectivity for wireline and wireless networking.

  • Application Specialists Consulting
    Progent's basic support offerings consist of system integration, MS Exchange Server consulting, system security design, and Help Desk Call Center support. Progent's Experts Team offers in-depth consulting expertise for critical business applications. Support available from the Application Experts Group covers:
    Microsoft Dynamics GP Support and Programming
    MS Project Training
    Office Excel and Office 365 Excel Technical Support and Application Development
    Office Word and Microsoft Office 365 Word Support
    BI Reporting Development and Troubleshooting
    UNIX, Linux and Solaris Help
    SQL Server 2016 Application Design and Microsoft SQL 2014 Software Programming and Debugging
    Oracle Database Administration and Software Programming
    MySQL DBA Services and Application Design
    Apple Macintosh Help
    Amazon MWS Software Integration

    By offering a convenient centralized source for network generalists and application experts, Progent is able to deliver fast, cost-effective, and thorough information technology solutions that meet the special needs of your company.

  • Advanced Remote Connectivity Tools
    Protected remote access allows Progent's service experts to see exactly what your users see. This makes it possible to produce fast fixes to issues that might otherwise demand a costly personal visit. Cutting-edge remote connectivity tools and expert engineers combine to enable Progent to repair most network problems rapidly and economically. Progent is an industry leader in offsite support and remote network tracking.

  • Compatibility with Leading VPN Products
    Progent can provide safe VPN access for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.

  • 24-hour Support for High System Uptime
    For offices with mission-critical applications, Progent offers optional 24x7 remote support services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help ensure maximum system uptime.

  • Help Desk Call Center
    Progent's Help Desk outsourcing programs are designed specifically for budget-constrained offices whose workers require immediate recourse to a Help Desk Call Center with effective phone support and complete escalation ability.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, depth of IT expertise, refined remote support tools, and understanding of corporate IT enable businesses to avoid the limitations of excessive reliance on smaller service firms, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

  • In-depth Knowledge of Microsoft's Full Line of Servers
    Progent can provide in-depth support for Microsoftís popular server products with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment help, Windows Server 2008 R2 expertise, Microsoft Windows 2003 Server upgrades, MS Exchange 2016 planning and deployment, Exchange 2013 consulting, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 migration, SQL Server 2014 consulting support, and SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and in-person help per minute. As a result, you are invoiced just for received support. Progent does not demand a higher rate for after-hours or priority support, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no minimum fee and requires no retainer for support services provided during regular working hours. Many support organizations impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for fast fixes so you won't be forced to permit less critical problems to fester.

  • Complete Records of Delivered Services
    Progent has created a comprehensive service reporting system that records and formats detailed documentation for all delivered services. Unlike some freelance consultants or local support firms who provide minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation transmitted by every consultant to every customer. The discipline of detailing and archiving support activity results in more efficient service and eliminates a slew of typical problems such as when a service client is effectively held captive to a consultant who wonít let go of vital service information.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting companies to provide 24x7 remote monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating potential issues before they result in downtime, network monitoring can save your information network from painful and costly service disruptions.
How Does My Business Begin Receiving Remote Network Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.

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