Fast and Affordable Online Help for Richmond IT Networks
Urgent Online Consulting for Richmond SystemsFor companies in Richmond or anywhere in the state of Virginia, Progent offers remote technical support for networks based on any mix of Microsoft, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft qualified engineers have delivered remote support to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, plus the assistance of CISSP-certified security engineers to help with advanced security design and troubleshooting issues.

Progent's online technical support engineers offer excellent value because they have the real-world experience and are equipped with the sophisticated tools needed to solve the majority of network problems quickly. Efficient support lowers immediate costs because service calls accumulate minimal billable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your organization benefits additionally in incidental costs by reducing or avoiding network downtime and associated costs resulting from business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's advanced remote consulting expertise is especially important for organizations that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.

Progent's pricing model for online support is designed to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you owe exclusively for the support that you actually get. Unlike typical remote service companies, Progent imposes no startup charge or minimum job duration. Progent's per-minute granularity and simple model for pricing eliminate situations where quick solutions somehow turn into substantial bills. Progent's penchant for handling problems efficiently means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has refined a collection of optimized tools and field-proven processes that promote the maximum degree of effectiveness for online help and repair for IT systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the engineers of Progent's remote service group to access your company's system remotely without violating system security.

Progent's powerful service reporting system includes detailed documentation of the service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the records of all help provided to every Progent client by any Progent engineer. This history of anomalies and responses is structured as an easily exploitable support knowledge base that enables Progent's remote support professionals to communicate their experiences with the whole team to make sure that the value of Progent's support services improves over time. Progent's advanced certifications and working associations with important industry leaders such as Cisco and Microsoft make available additional extensive technical support databases and permit priority access to manufacturers' internal engineering staff with the result that Progent's remote consulting specialists are able to determine the most efficient resolutions promptly.

Online services provided by Progent to businesses in Richmond and anywhere in the state of Virginia include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate managed services designed to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by some of the industry's leading corporations. The ProSight suite of network management outsourcing services covers all critical facets of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis tools to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to manage the complete threat progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to deliver centralized control and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further level of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, enhance and troubleshoot their networking appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that need important software patches, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network operating at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so any potential issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with information security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's ability to stop or recover rapidly from a ransomware incident. Progent will work with you directly to collect information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup/recovery environment that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract IT programs. Progent's charges for longer-term consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these special areas of information technology allows clients to execute critical initiatives economically and on time. Progent's special remote engineering solutions include:

  • Help Desk Support
    Progent's Call Center service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Call Center outsourcing services are intended for businesses who lack the resources to support an internal Help Desk but who need fast communication with an efficient Help Desk Call Center with proficient phone support as well as the ability to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for larger companies and serves as a seamless supplement to your current Help Desk staff. Progent's Virtual Help Desk Call Center can act as a an escalation alternative to resolve complex technical challenges, or be ready in overflow situations when your other service providers are swamped.

    Progent's Help Desk Call Center staff of experienced information technology experts offers your clients in Richmond or anywhere in the state of Virginia quick assistance from a large network service group with substantial experience providing telephone-based support and online troubleshooting for computer environments powered by Windows, Cisco, Apple Mac, or UNIX/Linux products. Progent's charter is to earn the Help Desk Call Center perception as a significant contributor to business productivity, and Progent's policy is to resolve instead of simply document IT issues.

  • Business Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Consulting Team provides phone-based and in-depth consulting expertise and training in specific business application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and training for popular Microsoft applications such as Microsoft CRM, MS Project, MS Word, and Excel. To learn additional information on Progent's expertise, custom development, and education services, refer to Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Richmond, or anywhere in the state of Virginia, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to suit your environment so that your network support is proactive rather than reactive. By exposing looming trouble spots before they evolve into full-scale emergencies, proactive monitoring can ward off stressful and expensive network crises. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple Mac environments, Microsoft environments, or systems powered by multiple platforms.
How Your Richmond Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent phone-based expertise with Windows, Apple Mac, or Linux/UNIX environments, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and startups in Richmond or throughout the state of Virginia, Progent's phone-based network support engineers are ready to provide professional and cost-effective system support the moment your organization has to have it. Long experience delivering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access technology to fix computer problems quickly while eliminating the expense and lost productivity associated with on-premises service visits.

Even if your Richmond company has a local freelance consultant or employs an in-house organization that know how to deal with day-to-day network problems, Progentís Microsoft certified engineers are available to offer an easy and transparent virtual expansion of your local resources in cases when your usual service personnel either don't have the time or the experience to solve unexpected system emergencies or particularly tough integration projects.

Features of Progent's Online Network Support for Richmond
Progent's online support, remote troubleshooting, network security consulting, and network management services offer businesses in Richmond or anywhere in the state of Virginia unparalleled leverage for your support budget. Whether you require occasional phone support and remote network repair or full-time Help Desk outsourcing services and system administration, Progent's professionals can deliver your company world class IT support while permitting you to avoid the expense and administration overhead of running a large internal IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, depth of IT background, refined support software, and understanding of enterprise networking allow offices to avoid the limitations associated with excessive dependence on smaller service firms, individual freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of hands-on industry experience, at the forefront of network service, performing a wide variety of IT projects for a large array of clients. Every Progent consultant shares a proven set of personal best practices which are combined into shared leading practices standards that Progent instills in its consulting team. This guarantees that you get not just expert IT help, but also a consultant with proven approaches for applying computer knowledge to repair real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-premises visits by the minute. As a result, you are charged exclusively for received services. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no service activation fee and asks no monthly commitment for support services provided during normal working hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for fast repairs so you will not be forced to allow simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to deal with technical issues that are within their scope, Progent is able to concentrate on delivering high-value services where Progent has little competition. Businesses who utilize familiar independent service providers or who employ in-house IT personnel benefit when Progent transfers knowledge about new technology and proven processes to make their networks more reliable, secure, and productive.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to provide 24x7 system monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating potential problems before they cause downtime, network monitoring can keep your information network from stressful and expensive availability losses.
How Does Our Company Start Receiving Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.















© 2002- 2018 Progent Corporation. All rights reserved.