Immediate Remote Support for Richmond Information Networks
Immediate Phone Technical Support for Richmond SystemsFor businesses in Richmond or anywhere in the state of Virginia, Progent offers online help for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified engineers have provided online troubleshooting to companies in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to handle challenging networking problems, plus the services of CISSP-accredited cybersecurity consultants to help with advanced security design and troubleshooting issues.

Progent's remote support engineers provide excellent leverage because they have the practical experience and are equipped with the sophisticated tools necessary to resolve most information system issues rapidly. Efficient support lowers direct costs since service calls require fewer billable consulting minutes. Remote help also eliminates the cost of sending a consultant to your site. Your company saves additionally with incidental expenses by reducing or avoiding network downtime and associated losses stemming from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's extensive remote technical support expertise is especially valuable in environments that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's billing policy for remote support is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you pay exclusively for the services that you actually get. In contrast to typical remote support companies, Progent imposes no startup charge or minimum fees. Progent's one-minute billing unit and simple policy for billing avoid situations where quick fixes manage to turn into big tabs. Progent's penchant for handling technical issues efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a collection of customized tools and field-tested processes that permit the maximum level of effectiveness for online technical support and troubleshooting for computer networks of all sizes. Progent provides protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's remote service group to connect to your environment remotely without compromising system security.

Progent's sophisticated technical support reporting application stores detailed records of all service that Progent's customers have received. Progent's team service personnel have the benefit of the history of assistance rendered to each client by any Progent engineer. This archive of issues and repairs is organized as a quickly exploitable support database that enables Progent's online support professionals to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and close relationships with key vendors including Cisco and Microsoft make available additional vast support knowledge bases and permit fast response from manufacturers' internal product engineers so Progent's online consulting experts are able to come up with the most efficient resolutions promptly.

Remote support offered by Progent to businesses in Richmond and throughout the state of Virginia include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of affordable, fixed-price services designed to allow small and mid-size businesses to utilize the same cutting-edge technology deployed by some of the industry's top corporations. The ProSight series of network management outsourcing services covers all key facets of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack progression including filtering, detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge tools packaged within a single agent accessible from a single console. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP environment that addresses your organization's unique requirements and that allows you prove compliance with government and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent's consultants can also assist you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical files, apps and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top information security companies to provide web-based control and comprehensive protection for your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management staff and your Progent consultant so that any looming problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to get an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security requirements, more efficient utilization of network resources, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's ability to block or recover rapidly after a ransomware attack. Progent will consult with you personally to collect information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology projects. Billing rates for ongoing development or consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these important areas of computer technology enables clients to complete major projects economically and on time. Progent's project-based remote consulting solutions include:

  • Help Desk Services
    Progent's Help Desk service offerings for businesses with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Call Center outsourcing services are a convenient solution for businesses who lack the money or time to assemble and manage an internal Help Desk but who want fast response from a dependable Call Center with proficient phone support plus the ability to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Help Desk Call Center consulting services can support you in creating an effective new Call Center or revamping your current one, selecting or enhancing Help Desk Call Center application software to meet the special needs of your business, or providing temporary online staff to work with your in-house Help Desk Call Center team to handle unusually busy events like software transitions, major upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of experienced information technology consultants provides your customers in Richmond or anywhere in the state of Virginia immediate contact with an effective network service group with substantial background providing telephone-based support and online repair service for computer environments powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Call Center the reputation as a significant enabler of business efficiency, and Progent's goal is to resolve and not merely report IT issues.

  • Business Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Consulting staff offers remote and in-depth engineering expertise and education in specific business application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, customization, and training for popular Microsoft applications including CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To find out additional information on Progent's expertise, customization, and education services, go to Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers businesses in Richmond, or anywhere in the state of Virginia, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to fit your environment so that your IT support is proactive rather than reactive. By exposing emerging problems before they cause crashes, automated monitoring can minimize stressful and expensive service breakdowns. Progent can also deploy network monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or systems powered by a variety of OS platforms.
How Your Richmond Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency phone-based assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent. For offices and startups in Richmond or throughout the state of Virginia, Progent's phone-based computer support engineers are ready to deliver professional and affordable IT help the moment your organization has to have it. More than 15 years of delivering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to solve IT problems rapidly while eliminating the cost and lost productivity that comes with on-site service calls.

Even if your Richmond company works with a regular independent support technician or employs an in-house organization that can handle typical network issues, Progentís Microsoft certified engineers can offer an easy and transparent remote extension of your on-site resources in cases when your regular service personnel either don't have the time or the knowledge to resolve sudden network crises or particularly complex integration problems.

Features of Progent's Online Computer Support for Richmond
Progent's online support, remote repair, network security consulting, and network administration services offer offices in Richmond or throughout the state of Virginia unparalleled leverage for your IT budget. Whether you require occasional telephone support and remote troubleshooting or ongoing Help Desk Call Center services and system management, Progent's experts can deliver your organization world class network support while allowing you to avoid the cost and hassle of carrying a full-service internal IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of IT knowledge, fine tuned support software, and familiarity with enterprise networking enable offices to avoid the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of hands-on professional background, at the forefront of network service, performing a wide range of IT tasks for an extensive mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its support team. This means that you get not just world-class technical capability, but also a consultant with field-tested approaches for using computer knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-site visits per minute. Consequently, you are charged only for received support. Progent does not impose a more expensive rate for after-hours or emergency support, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no minimum charge and asks no monthly commitment for support services delivered during regular working hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for fast fixes so you will not be tempted to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent faces little competition. Companies who utilize trusted freelance service providers or who maintain internal support personnel benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more robust, protected, and productive.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering potential problems before they result in downtime, network monitoring can keep your information network from stressful and costly service losses.
How Does My Business Start Getting Online Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.















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