Fast Remote Help for Richmond Small Office Computer Systems
Fast Remote Consulting for Richmond NetworksFor small and midsize companies located in Richmond or anywhere in Virginia, Progent offers phone help for networks powered by Microsoft Windows, Cisco, Mac, or Linux technology. Progent's Microsoft certified engineers have delivered online support to businesses in every state in the U.S. Progent also offers the expertise of CCIE-qualified engineers to solve challenging networking issues, plus the services of CISA and CISM-accredited security engineers to handle high-level security architecture and diagnostic issues.

Progent's online technical support engineers offer exceptional leverage due to the fact that they possess the practical experience and are equipped with the sophisticated tools necessary to resolve the majority of information system problems rapidly. Efficient support lowers direct expenses since service calls accumulate minimal billable minutes. Online support also eliminates the expense of sending an engineer to your location. Your company benefits even more in indirect costs by reducing or avoiding system downtime and related losses resulting from business disruption, disgruntled clients, idle workers, and de-focused executives.

Progent's pricing policy for online help is designed to leverage your IT service dollar. Progent bills per minute for telephone-based assistance, so you are charged just for the services that you actually get. In contrast to typical remote service organizations, Progent imposes no startup charge or minimum job duration. Progent's per-minute granularity and clean model for billing avoid situations where speedy. minor repairs manage to turn into major invoices. Progent's penchant for dealing with technical issues quickly translates into your business conserving money.

Progent's Remote Service Tools
Through years of experience, Progent has refined an array of customized tools and proven methodologies which promote the highest degree of efficiency for remote engineering help and troubleshooting for small and midsize company information systems. Progent offers secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco Systems, Netscreen and Watchguard. Secure VPN access permits the consultants of Progent's remote service group to link to your system remotely without violating corporate security.

Progent's powerful customer support reporting application stores comprehensive records for the service that Progent's customers have received. Progent's authorized service personnel have the benefit of the details of services provided to each customer by every consultant. This database of problems and solutions is stored as a conveniently exploitable support knowledge base that allows Progent's online technical experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level certifications and formal relationships with major vendors including Cisco and Microsoft make available additional extensive support databases as well as to manufacturers' in-house support staff so Progent's online service specialists can determine optimal solutions promptly.

Remote services provided by Progent to small businesses in Richmond and throughout the state of Virginia include:

  • Authorized Windows Expertise
    MS Windows Expertise for Richmond, VirginiaProgent's Microsoft-certified online support experts can provide computer system troubleshooting and IT support for the complete line of Microsoft server and office productivity products. Progent is a Microsoft Gold Certified Partner network support company and can provide your business the expertise of support professionals who can show you how to configure, maintain and administer the entire suite of Microsoft Windows Servers such as Microsoft Windows 2003 Server, SQL Server, ISA Server 2006, Biztalk Server, Commerce Server, Microsoft Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange Server, Application Center, SharePoint Server 2007, Microsoft Virtual Server 2005, and Microsoft Operations Manager 2007 and MOM 2005.

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
    Cisco Infrastructure Consultants for Richmond, VirginiaThe Cisco Certified Internetwork Expert certification is the premier recognition for networking professionals, and certifies a consultant's networking knowledge at the master level. Cisco qualified CCIEs know how to deal with even the most difficult problems associated with network infrastructure design, integration, maintenance, protection, and problem solving. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's internal support staff in analyzing anomalies with IOS Software network administration utilities and developing alternate approaches or locating software patches. CCIEs represent an exceptional value since their deep experience enables them to fix even the most intractable problems quickly. In typical instances, less seasoned service providers can struggle for hours or even days with identical tasks that a Cisco CCIE can resolve in minutes.

    Few support firms make Cisco-qualified CCIEs accessible to help small and mid-size businesses. Progent offers fast telephone access to a CCIE so your company can get urgent assistance for serious network problems that are impacting business efficiency but are beyond the experience of your ordinary network service personnel. Progent's Cisco CCIE engineers can interface to your environment using the latest on-line support technology to perform fast, safe, and economical analysis and repair.

  • CISSP, ISSAP, and CISM Qualified System Security Specialists
    CISSP Certified Network Security Engineers for Richmond, VirginiaProgent's qualified CISM and CISSP security engineers offer a range of system protection services that can strengthen the safety of your Windows, Mac, Linux, or UNIX environment against assaults or assist your business to recover quickly after a serious penetration. Security support offered by Progent include: thorough network security evaluation utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Solar Winds tools and Netcat; quick recovery from malicious attacks; integrating firewalls; establishing safe techniques for remote and mobile communication; defending your email system from viruses, spam and DHA attacks; and instituting 24x7 network monitoring.

  • UNIX/Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Mac OS X online support services address a broad range of information technologies including system architecture, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server hardware economization and simplified management, and transitioning from older systems to MS Windows or Linux-based solutions. Progent's group-oriented methodology for solving technical issues enables fast escalation, when required, to engineers with task-relevant experience to tackle complex situations. This expedites solutions of urgent problems, minimizes lost productivity, and cuts service costs.

    Progent's UNIX/Linux support engineers can offer emergency online help analyzing anomalies affecting UNIX/Linux systems powered by leading derivatives of UNIX such as:

Additional Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting experts for special IT projects that small companies often request. Billing charges for longer-term consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these special areas of computer technology allows customers to execute major initiatives economically and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Support
    Progent's Call Center programs for small and midsize organizations with environments based on Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are ideal for small companies who don't have the money or time to support an internal Call Center but who want fast access to a reliable Help Desk Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging problems to high-level consultants.

    Progent's Help Desk consulting services can aid you in establishing an effective new Help Desk Call Center or enhancing your current organization, selecting or customizing Call Center application software to meet the particular needs of your business, or adding occasional online staff to supplement your in-house Help Desk Call Center team to handle unusually busy scenarios such as software transitions, mass upgrades, or installing new business software.

    Progent's Help Desk Call Center team of experienced information technology consultants provides your customers in Richmond or anywhere in the state of Virginia instant assistance from an effective technical support group with years of background offering phone consulting and remote troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's charter is to give the Call Center perception as a major contributor to business success, and Progent's aim is to resolve instead of just document technical issues.

  • Applications Support: Education, Customization, and Integration
    Progent's Applications Consulting staff provides online advanced consulting support and training in special application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and training for Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Word, and Microsoft Office Excel. For additional information on Progent's expertise, custom development, and training offerings, go to Progent's Business Application Experts Team.

    Remote Network Monitoring Support
    Progent can provide businesses in Richmond, or anywhere in the state of Virginia, online computer system monitoring services powered by Microsoft Operations Manager, enhanced by Progent to fit your business so that your computer maintenance is proactive and automated. By anticipating possible problems before they expand into crashes, automated monitoring can ward off inconvenient and expensive network breakdowns. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple Mac networks, Microsoft networks, or systems that support a mix of operating systems.

How Your Richmond Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency remote assistance with Microsoft, Apple Mac, or Linux networks, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or email information@progent.com. For small companies and startups in Richmond or throughout the state of Virginia, Progent's online network support engineers are ready to deliver expert and economical IT support whenever your company needs it. More than a decade of providing remote tech support has earned Microsoft Gold status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to repair network problems quickly while avoiding the cost and lost productivity that comes with in-person support visits.

Even if your Richmond office relies on a local freelance consultant or maintains an in-house organization that know how to handle common computer problems, Progent’s Microsoft certified consultants provide an easy and seamless virtual extension of your local resources in cases when your regular IT support personnel either don't have the time or the knowledge to solve unexpected system crises or particularly complicated integration problems.

Advantages of Progent's IT Support for Small Offices in Richmond
Progent's online support services enable your City# small business to enjoy the benefits of immediate, world-class network support without the cost of managing an in-house IT organization. Your network will derive added business worth by being more reliable, efficient, and protected. Benefits to your company include:

  • Convenient virtual extension of your local IT resources
    For most small offices in Richmond or anywhere in Virginia, local network service providers, whether made up of independent consultants or an internal IT staff, can handle the majority of technical issues. On the other hand, major troubles may spring up when your regular support personnel are too busy or unavailable, and some problems may be associated with technology that is unfamiliar to your usual service technicians. In these situations, Progent's on-call support experts provide a convenient, quick, and economical solution to supplement your regular resources and to transfer valuable information to increase your ability to deal with future issues locally.

  • Reduced Reliance on Freelance Service Providers
    For network support, small organizations commonly rely on individual freelance consultants. While independent consultants have less overhead than larger support firms and can afford to charge lower rates, they are often overextended, making it hard to respond quickly to crisis situations. If an independent consultant is busy with another client, ill, on a trip, or in training, the absence of reserve help may require your business to wait for assistance during an emergency. As your small business grows, network downtime and problems with critical applications are more costly. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a dependable source of reserve service expertise to make sure your network stays up and running.

  • Create a Scalable Foundation for Seamless Expansion
    Small companies often start with an information system implemented on a shoestring budget. Lacking a proper infrastructure, slap-dash fixes can get thrown on top of a weak foundation. As a company grows, stability and expandability problems can hinder the productivity of the business. These poorly designed environments need careful analysis, intelligent long-term planning, and broad-based IT expertise to evolve to a network architecture that can offer the stable foundation to handle vital business demands and simplify future expansion.

  • Interact with Solution Providers Rather Than Product Sellers
    Small offices need guidance and technical training to navigate through an ever more complicated maze of product alternatives capable of accelerating business success and improving efficiency. They hardly need a network engineer who is attempting to resell a specific vendor's products. IT consulting and product selling can result in a scenario where the proposed solution is built around a profitable technology rather than the true needs of a small business. Progent eliminates these conflicts by selling just services instead of products. This allows Progent to match technical expertise with the best interests of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's head count, range of IT experience, refined support software, and understanding of corporate IT allow small offices to escape the pitfalls of excessive dependence on smaller service firms, individual freelance service providers, or over=stretched in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco certified experts average longer than a decade of hands-on professional background, at the front lines of network support, performing a broad range of IT projects for a large mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This means that you get not just world-class IT capability, but also a support engineer with field-tested approaches for applying technical knowledge to resolve actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-site help per minute. As a result, you pay exclusively for received services. Progent does not impose a higher rate for off-hours or emergency support, and within California or in regions where Progent offers on-premise service, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no minimum charge and asks no monthly commitment. Many support organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's small granularity does away with big invoices for fast solutions so you will not be tempted to permit minor problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all delivered services. Unlike many freelance consultants or small support firms who offer scant documentation or details of services done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support reports sent by each consultant to every client. The discipline of documenting and archiving service activity allows more efficient service and avoids a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who won’t let go of vital service information.

  • 24x7 Network Monitoring with Microsoft Operations Manager 2007
    Progent is one of the few support companies to offer 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager 2007 allows your network support to be proactive rather than reactive. By revealing possible problems before they cause downtime, system monitoring can save your information network from painful and costly service disruptions.

How Does My Business Begin Receiving Remote Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for network help, go to Immediate Urgent Support.













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