Fast Online Help for Richmond Networks
Fast Remote Technical Support for Richmond NetworksFor organizations in Richmond or anywhere in the state of Virginia, Progent provides remote help for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified engineers have delivered online support to businesses in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with complex networking issues, plus the assistance of CISA and CISSP-certified security consultants to handle high-level security design and diagnostic issues.

Progent's online technical support experts offer exceptional leverage because they have the real-world experience and are equipped with the sophisticated tools necessary to resolve the majority of information system problems rapidly. Efficient support lowers direct expenses since solutions require minimal billable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your organization saves additionally in incidental expenses by reducing or avoiding system outages and related costs due to business discontinuity, upset clients, idle employees, and de-focused executives. Progent's advanced online consulting know-how is especially valuable in environments that depend on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an alternative.

Progent's billing model for remote help is structured to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you are charged just for the support that you actually get. Unlike many remote service companies, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute granularity and simple policy for pricing save you from scenarios where fast fixes somehow turn into substantial bills. Progent's penchant for disposing of problems efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of customized technologies and proven methodologies which permit the maximum degree of effectiveness for remote engineering help and troubleshooting for computer systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the engineers of Progent's online support team to communicate with your system without compromising corporate security.

Progent's proven customer support reporting system maintains detailed documentation for all service that Progent's clients have received. Progent's authorized engineers have the benefit of the details of support provided to every customer by any consultant. This archive of trouble tickets and fixes is stored as an easily searchable internal knowledge base that allows Progent's remote technical professionals to communicate their experiences company-wide to ensure that the value of Progent's support services improves over time. Progent's extensive list of accreditations and close associations with important technology companies such as Cisco and Microsoft open up additional extensive technical support databases and permit quick response from vendors' in-house support staff with the result that Progent's remote consulting specialists can arrive at the most efficient solutions in the least time.

Online technical services offered by Progent to businesses in Richmond and throughout the state of Virginia include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price services intended to enable small and medium-size organizations to utilize the same advanced IT solutions used by many of the world's top corporations. Progent's ProSight line of network monitoring and management services addresses all key facets of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the entire threat progression including filtering, identification, mitigation, cleanup, and forensics. Key features include one-click rollback with Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup activities and allows fast recovery of vital files, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to provide web-based management and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper level of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map, track, reconfigure and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding devices that require critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT management personnel and your Progent engineering consultant so that all potential problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to obtain an objective assessment of the overall health of their network. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security requirements, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance expert. The interview is intended to help assess your company's ability to block or recover rapidly after a ransomware attack. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup/recovery system that aligns with your business needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for contract information technology programs. Billing rates for ongoing development or consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these special fields of information technology enables customers to complete major projects economically and on schedule. Progent's special remote consulting solutions include:

  • Help Desk Call Center Services
    Progent's Call Center support programs for companies with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are designed for organizations who lack the budget to assemble and manage an in-house Help Desk but who want fast access to an efficient Call Center with proficient telephone assistance as well as the technical depth to escalate complex tasks to high-level engineers.

    Progent's Help Desk consulting services can support you in building an effective new Help Desk Call Center or revamping your established organization, identifying or enhancing Help Desk software to handle the particular demands of your corporation, or adding temporary phone support staff to work with your in-house Call Center group during high-demand events like software transitions, major updates, or rolling out new business software.

    Progent's Help Desk Call Center team of experienced network consultants gives your computer users in Richmond or anywhere in the state of Virginia fast contact with a reliable technical support resource with years of background offering telephone-based help and online repair service for computer environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's concentration is to earn the Help Desk perception as a solid enabler of company success, and Progent's intent is to resolve and not merely record IT issues.

  • Business Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Experts Team offers remote and in-depth consulting expertise and education in special business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom development, and training for Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information about Progent's consulting, programming, and education offerings, go to Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of System Center 2016, expand or optimize an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Richmond, or anywhere in the state of Virginia, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager for your business so that your IT support is proactive and automated. By uncovering possible trouble spots before they expand into crashes, remote monitoring can head off inconvenient and costly service failures. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks that support a mix of platforms.
How Your Richmond Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Richmond or anywhere in the state of Virginia, Progent's phone-based network support specialists are ready to deliver effective and economical IT support the moment your company has to have it. More than a decade of providing remote technical assistance has led to Microsoft Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to refine online access technology to solve network problems quickly while avoiding the expense and lost time associated with in-person service visits.

Even if your Richmond office deals with a regular independent consultant or maintains a full time IT staff that know how to deal with typical computer problems, Progentís Microsoft and Cisco certified engineers can provide a convenient and seamless remote extension of your local resources in cases when your regular IT support personnel either lack the time or the expertise to resolve sudden system emergencies or especially challenging integration projects.

Benefits of Progent's Network Help for Companies in Richmond
Progent's online technical help services allow your Richmond organization to realize the advantages of timely, world-class IT support without the cost of managing an in-house IT organization. Your network will acquire greater business worth by becoming increasingly available, productive, and protected. Benefits to your business include:

  • Seamless remote expansion of your on-site IT resources
    For most companies in Richmond and throughout Virginia, nearby network support resources, whether represented by independent consultants or an in-house maintenance staff, can handle typical technical issues. On the other hand, IT crises might occur when your regular support personnel are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your onsite support personnel. In these situations, Progent's online support experts provide a convenient, quick, and budget-friendly solution to supplement your local help and to pass on useful information to increase your capability to resolve future issues locally.

  • Less Reliance on Freelance Service Providers
    For network maintenance, smaller offices often rely on individual freelance consultants. Although independent service people carry smaller internal costs than larger support firms and can afford to charge marginally less, they are occasionally stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, ill, on vacation, or in training, the lack of fallback personnel may require your business to wait for help during an emergency. As your network grows, network downtime and trouble with vital software become more costly. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides a dependable source of backup support experts to make sure your network stays up and running.

  • Create a Scalable Foundation for Smooth Growth
    Organizations typically start with an IT system implemented on a modest budget. Without a strong framework, slap-dash fixes often get piled onto an unstable foundation. As a company grows, reliability and scalability issues can hinder the success of the organization. These badly designed environments require proper analysis, intelligent strategic planning, and extensive technical expertise to upgrade to a system architecture that can offer the stable foundation to handle current business requirements and facilitate downstream growth.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller companies require guidance and technical education to negotiate an ever more complex array of technology options available for accelerating business growth and enhancing productivity. Businesses do not need a computer consultant who is trying to resell a certain vendor's products. Network consulting and product selling can lead to a situation where the proposed solution is designed around a profitable product instead of the genuine needs of a business. Progent eliminates these conflicts of interest by selling just services rather than products. This enables Progent to align IT consulting with the real interests of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, breadth of technical background, fine tuned remote support tools, and familiarity with corporate IT enable offices to avoid the limitations of exclusive reliance on smaller service firms, individual freelance service providers, or limited in-house IT help.

Progent stands out by providing:

How Does Our Company Start Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.















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