Immediate Remote Help for Richmond Computer Networks
Fast Remote Support for Richmond SystemsFor companies in Richmond or anywhere in Virginia, Progent offers online technical support for networks based on Microsoft, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have delivered remote troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE engineers to help with challenging infrastructure problems, as well as the services of CISSP-certified security consultants to help with advanced security architecture and diagnostic issues.

Progent's online technical support engineers offer exceptional value because they have the real-world experience and are equipped with the sophisticated tools needed to solve the majority of network issues rapidly. Efficient support lowers direct expenses since solutions accumulate fewer billable consulting minutes. Remote help also eliminates the cost of sending an engineer to your location. Your company saves even more with incidental costs by reducing or avoiding system downtime and related losses stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive online consulting know-how is especially valuable in environments that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's billing policy for remote support is structured to leverage your IT service dollar. Progent charges by the minute for telephone-based consulting, so you pay exclusively for the support that you actually get. In contrast to many online support companies, Progent asks for no initialization charge or minimum payments. Progent's per-minute billing unit and clean model for pricing save you from scenarios where quick fixes somehow turn into substantial invoices. Progent's penchant for disposing of problems quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of optimized technologies and proven processes that allow the highest degree of efficiency for remote technical support and troubleshooting for computer networks of any size. Progent provides protected VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's online support team to interface to your company's computer system without violating system security.

Progent's sophisticated technical support reporting system keeps detailed documentation describing all support that Progent's customers have been provided. Progent's team consultants have the benefit of the details of assistance delivered to each Progent client by every engineer. This history of anomalies and repairs is structured as an easily retrievable proprietary knowledge base that enables Progent's online support professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support grows over time. Progent's extensive list of accreditations and close partnerships with key industry leaders including Cisco and Microsoft open up other extensive technical databases and permit priority access to vendors' in-house engineering staff so Progent's online consulting specialists are able to determine the most efficient solutions promptly.

Remote services offered by Progent to clients in Richmond and throughout the state of Virginia include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a line of low-cost, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same advanced technology deployed by some of the world's leading corporations. ProSight services address all critical facets of modern networking including email content filtering, security, backup/recovery, and infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading information security vendors to deliver web-based management and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the entire threat progression including protection, identification, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows fast recovery of vital data, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, reconfigure and debug their networking hardware such as routers, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of critical assets that power your information system. When ProSight Systems Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management personnel and your Progent consultant so all potential issues can be resolved before they can disrupt your network Find out more details about ProSight Systems Watch server and desktop remote monitoring and management consulting.

Special Support Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special information technology programs. Progent's charges for longer-term consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these important fields of information technology enables customers to execute major projects economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for companies with networks that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are intended for companies who don't have the resources to build and maintain an in-house Help Desk Call Center but who need quick response from a reliable Call Center with professional telephone assistance plus the technical depth to escalate the most challenging tasks to high-level consultants.

    Progent's Help Desk consulting services can guide you in establishing an effective new Help Desk Call Center or enhancing your current one, identifying or customizing Help Desk Call Center software to meet the unique needs of your company, or adding occasional phone support personnel to reinforce your existing Call Center team to deal with high-demand events like software migrations, major updates, or installing brand new business software.

    Progent's Call Center team of veteran network experts provides your computer users in Richmond or anywhere in the state of Virginia quick assistance from a dependable technical support group with years of experience delivering telephone-based support and online repair service for networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's focus is to earn the Call Center the reputation as a solid contributor to business efficiency, and Progent's target is to fix rather than just record IT problems.

  • Business Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Experts staff can supply remote advanced consulting expertise and training in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and education for Microsoft applications including Microsoft CRM, MS Project, MS Office Word, and Office Excel. To read additional information on Progent's consulting, custom development, and training services, go to Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers organizations in Richmond, or anywhere in the state of Virginia, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM to accommodate your business so your computer maintenance is proactive rather than reactive. By detecting possible problems before they grow into network outages, system monitoring can avoid inconvenient and expensive information system breakdowns. Progent can also use network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Mac OS X networks, Microsoft Windows networks, or environments that incorporate a combination of platforms.
How Your Richmond Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent phone-based help with Microsoft, Mac OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Richmond or anywhere in the state of Virginia, Progent's online network support engineers can deliver professional and economical IT help whenever your organization requires it. More than 15 years of offering online tech support has earned Microsoft Gold status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine remote access tools to repair IT problems rapidly while avoiding the expense and lost time associated with in-person service visits.

Even if your Richmond business works with a local freelance support technician or maintains a full time organization that know how to deal with common computer problems, Progentís Microsoft and Cisco certified consultants can still offer an easy and transparent remote expansion of your local resources in cases when your regular service personnel either don't have the bandwidth or the expertise to deal with unexpected system crises or particularly complicated integration problems.

Features of Progent's Online Computer Support for Richmond
Progent's online help, remote troubleshooting, network security consulting, and network management services give offices in Richmond or throughout the state of Virginia unparalleled leverage for your IT investment. Whether you require one-time telephone support and Internet-based network repair or ongoing Help Desk outsourcing support and network management, Progent's professionals can deliver your business world class network support while permitting you to avoid the expense and administration overhead of carrying a full-service internal IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's head count, breadth of IT experience, refined support tools, and understanding of corporate IT allow businesses to avoid the limitations associated with excessive dependence on smaller service firms, individual freelance service providers, or limited in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than a decade of hands-on industry background, in the trenches of IT service, executing a broad range of technical projects for an extensive array of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its support personnel. This means that you get not only world-class IT capability, but also a support engineer with proven approaches for applying technical knowledge to fix real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-site visits by the minute. Consequently, you pay only for delivered services. Progent does not demand a higher rate for after-hours or priority support, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for services delivered during regular business hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast fixes so you will not be forced to permit simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to handle technical issues that are within their scope, Progent can concentrate on offering hard-to-find services where Progent faces little competition. Businesses who utilize familiar independent service providers or who employ in-house support staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and productive.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to provide 24x7 remote tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive instead of reactive. By uncovering possible issues before they result in lost productivity, system monitoring can keep your information network from stressful and costly availability losses.
How Does My Business Start Receiving Remote Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.















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