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Onsite and Remote Support for Richmond, VA
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Remote Computer Network Support Services for
Richmond Small Business Network Systems

For small companies and startups in Richmond or throughout the state of Virginia, Progent's phone-based computer support specialists can provide expert and cost-effective IT help the instant your organization has to have it. More than 10 years of offering remote tech support has earned Microsoft Gold certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to refine remote access tools to fix computer problems quickly while eliminating the expense and lost time that comes with in-person service calls.

Even if your Richmond small business has a regular freelance support technician or employs a full time IT staff that can deal with the majority of network issues, Progent’s Microsoft and Cisco certified engineers provide an easy and transparent virtual extension of your on-site resources for situations when your usual service personnel either don't have the availability or the expertise to resolve sudden network crises or especially tough integration projects.

Details of Progent's Remote Network Support for Richmond
Progent's online help, remote repair, network security consulting, and system administration services give small offices in Richmond or anywhere in the state of Virginia the greatest leverage for your IT budget. Whether you require one-time phone help and remote network repair or full-time Help Desk Call Center services and network administration, Progent's professionals can provide your small business enterprise-level network support while permitting you to eliminate the cost and hassle of maintaining a full-service internal IT organization. Highlights of Progent's online help program include:

  • Immediate Phone Access to Microsoft Certified Support Specialists
    Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to small businesses in Richmond and is also ideal for networks in more remote regions of Virginia that lack consultants with proven experience supporting Microsoft's latest family of server platforms. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Gold Certified Partner support firm, Progent has access to a wide range of Microsoft support utilities, service databases, and on-going education.

  • By the Minute Rates to Reduce Costs
    Progent provides online help on a minute-by-minute billing plan, so you pay only for the support you receive. Progent requires no minimum fee for phone help and imposes no periodic subscription fee. This keeps you from paying big bills for routine repairs.

  • Availability of Cisco Network Infrastructure Specialists
    As a Certified Partner for Cisco Systems, Progent offers the services of authorized professionals who have experience in designing, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, high-availability, and secure connectivity for wireline and wireless networking.

  • Application Experts Team
    Progent's basic consulting offerings consist of system integration, Microsoft Exchange consulting, corporate security planning, and Help Desk outsourcing services. Progent's Experts group offers world-class consulting support in specific business applications. Help available from the Application Experts Team covers: By offering a convenient centralized source for network generalists and application experts, Progent is able to tailor fast, affordable, and comprehensive IT solutions that match the special needs of your business.

  • Advanced Remote Connectivity Tools
    Secure online connectivity permits Progent's service professionals to see precisely what your customers see. This makes it possible to find quick solutions to problems that might otherwise demand an expensive personal service call. Effective remote access software and experienced technicians combine to enable Progent to repair most IT issues quickly and economically. Progent is a pioneer in offsite support and automated network analysis.

  • Support for Leading VPN Gateways
    Progent supports safe VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.

  • 24-hour Service for High System Availability
    For small businesses with mission-critical applications, Progent offers round-the-clock online technical services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure maximum system availability.

  • Help Desk Services
    Progent's Help Desk support programs are designed especially for budget-constrained small companies whose clients require instant recourse to a Help Desk service with expert telephone support and complete escalation capability.

Advantages of Progent's Network Help for Small Companies in Richmond
Progent's remote technical help services allow your City# small company to experience the advantages of immediate, enterprise-class network support without the expense of managing a full-time IT staff. Your information system will acquire greater strategic value by becoming increasingly available, efficient, and protected. Benefits to your company include:

  • Convenient remote expansion of your local support resources
    For most small businesses in Richmond and throughout Virginia, nearby network support resources, whether represented by outside consultants or an in-house IT staff, can solve the majority of technical problems. However, major troubles can strike when local support personnel are too busy or unavailable, and some trouble may involve IT products that is beyond the scope of your onsite service personnel. In these instances, Progent's on-call service specialists give you a convenient, fast, and affordable solution to supplement your local resources and to transfer useful information to increase your capability to deal with future issues locally.

  • Reduced Dependence on Individual Service Providers
    For IT support, small businesses often depend on independent freelance consultants. Although independent consultants have less internal costs than big support organizations and can afford to charge marginally less, they are occasionally overextended, making it difficult to respond quickly to crisis situations. If a freelance consultant is busy with another client, ill, on vacation, or in class, the lack of fallback personnel may require your company to wait for assistance during an IT crisis. As your small business grows, system unavailability and problems with vital software become more costly. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a ready source of backup service expertise to make sure your IT system remains available.

  • Build a Solid Basis for Smooth Expansion
    Small businesses often start with an IT architecture implemented on a shoestring budget. Lacking a robust framework, band-aid fixes can get thrown onto an unstable foundation. As a company grows, reliability and expandability problems can hinder the success of the organization. These poorly built environments need proper assessment, smart long-term planning, and wide technical knowledge to evolve to a system architecture able to provide the solid foundation to meet current business requirements and ease downstream growth.

  • Interact with Solution Providers Rather Than Technology Resellers
    Small offices need advice and technical education to negotiate an increasingly complex array of technology alternatives capable of accelerating business growth and enhancing productivity. These companies hardly need a computer engineer who is attempting to earn a commission on a specific vendor's products. Network consulting and product selling can lead to a situation where the recommended solution is designed around a profitable technology instead of the true requirements of a client. Progent eliminates these dilemmas by offering just services rather than products. This enables Progent to align IT consulting with the best needs of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner support firm and Progent's head count, range of IT experience, refined support tools, and understanding of corporate IT allow small offices to escape the limitations of excessive dependence on smaller service organizations, individual freelance service providers, or over=stretched in-house resources.

Progent stands out by providing:

  • Certified Knowledge of Microsoft's Entire Family of Server Platforms
    Progent can provide world-class support for Microsoft’s powerful server platforms with services that include Windows Server 2003 help, Windows 2000 Server upgrades, Windows NT migration, Microsoft Exchange Server 2003 integration, Microsoft Exchange 5.5 Server and Microsoft Exchange Server 2000 upgrades, and Microsoft SQL Server 2005 expertise.

  • Best Practices
    Progent’s team of Microsoft and Cisco qualified consultants average more than a decade of real-world industry background, in the trenches of IT support, performing a wide variety of technical projects for an extensive array of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its consulting staff. This ensures that you get not just world-class IT help, but also a support engineer with field-tested methods for using technical knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person visits per minute. As a result, you pay exclusively for received services. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no startup charge and requires no monthly commitment. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's small granularity eliminates big bills for quick fixes so you won't be tempted to permit simple problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or small service organizations who provide minimal documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service reports sent by every staff member to every client. The practice of documenting and archiving support records allows more effective support and avoids a variety of typical misfortunes such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with problems that are within their comfort zone, Progent is able to focus on offering high-value services where Progent has little competition. Companies who utilize trusted freelance service providers or who maintain internal support personnel benefit when Progent passes on information about new technology and proven methodologies to make their networks more reliable, protected, and productive.

  • Automated Network Monitoring with Microsoft MOM
    Progent is one of the only IT service firms to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. MOM allows your computer support to be anticipatory instead of reactive. By revealing potential problems before they cause lost productivity, network monitoring can save your IT network from stressful and expensive service losses.

How Does Our Company Begin Getting Remote Network Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for IT help, visit Immediate Urgent Support.














© 2002-2008 Progent Corporation. All rights reserved.

Additional Topics of Interest

Microsoft SQL Server 2005 Configuration
Professional in San Francisco Bay Area

Progent’s Microsoft certified consultants can offer small and mid-sized companies expert Microsoft SQL Server help. Microsoft SQL Server is a complete, web-ready database and data analysis platform that opens the door to the rapid creation of advanced business programs that offer your company a competitive advantage. SQL Server provides core support for XML and can query over the Internet and beyond the firewall. In addition to offering expertise, support and problem solving services, Progent’s SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the business value of your information system. Progent can also help you migrate from older editions of SQL Server to Microsoft SQL Server 2005.

Microsoft Certified Gold Partner Network Security Consultants
Microsoft Gold Partner Network Support Companies in San Francisco

Progent is a Microsoft Gold Partner with special competencies such as Advanced Infrastructure Solutions. Microsoft Gold Certified Partners are the elite Microsoft Business Partners who receive the top customer endorsement and enjoy the tightest operational relationship with Microsoft. The understanding, skills, and commitment needed to achieve the level of Microsoft Gold Partner pays dividends to Progent's clients by allowing Progent to offer your company more complete support for your IT system.

Application Monitoring Consultant Services
MOM Professionals Alameda, California

Even if your business has a minimal computer services group and a limited technology budget, your information system can still feature the same high reliability and responsiveness that once needed a large in-house service organization. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-certified and Cisco-qualified IT consultants, the latest network management products for 24x7 monitoring and alerts, and economical support packages such as a help desk service to keep your vital network applications and servers operating. Progent's 24x7 Network Management Services include round-the-clock network monitoring, server monitoring, and application monitoring to reduce support costs, resolve trouble spots quickly, and prepare for problems before they degrade network performance. Progent is expert at deploying System Center 2005, part of Microsoft’s Dynamic Systems Initiative powered by Microsoft Operations Manager (Microsoft MOM) to deliver complete process management. Progent supports MOM 2000 and MOM 2005 to give small business systems enterprise-class reliability, security and performance.

Broadwing Bonded T1 Internet Service
Reseller San Jose, CA

Broadwing Communications is the first telecom company to deploy a fully optically switched backbone network offering minimum latency and high performance. Broadwing provides a rich range of data services including Broadwing T1, Bonded T1, DS3, DSL, ISDN PRI, and ATM. Broadwing Communications also provides VoIP service plus switched voice long distance. Progent has an agent relationship with Broadwing and is a Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the expertise to help you integrate Broadwing Communications data and voice services to create an enterprise-class, integrated communications infrastructure on a realistic budget.

MOM 2000 Consultant
Operations Manager Computer Consultant in Redwood City, California

Progent’s Microsoft certified experts provide small and midsize companies experienced consulting services for Microsoft Operations Manager 2007 and Microsoft Operations Manager 2005. Microsoft Operations Manager 2007 and MOM 2005 deliver open and expandable enterprise-class operational management by providing detailed event management, proactive monitoring and threshold alarms, recording and tendency analysis, and network and application-specific intelligence and tasks to improve the control of Windows Server System networks. Through built-in application intelligence, Operations Manager 2007 and MOM 2005 allow you to isolate your IT reliability problems before they become disasters, improve the payback of your network operations via actionable best practices, and support your IT operations and senior administrative staff by sharing critical service level and capacity data. Progent’s Microsoft Operations Manager consulting experts have broad hands-on familiarity with Operations Manager 2007 and MOM 2005 and can help your business deploy and configure MOM in order to maximize the reliability and productivity of your information system.

Solaris Security Auditing
Technology Consulting for Sun Solaris in Bay Area

If your business has a Sun Solaris environment or a mixed-platform network, Progent's CISM and CISSP-qualified security specialists can help your whole organization in a broad range of security areas including security administration procedures, security design and models, access control systems and methodology, software development security, business processes security, physical security, communications, infrastructure and web security, and business continuity preparedness. CISM and CISSP define the basic skills and worldwide standards of performance that information security managers are required to possess. These certification provide executive management the confidence that those who have earned their CISM or CISSP qualification have the experience and knowledge to deliver effective security support and consulting services.

IT Consultant for VoIP
On-site Support

Cisco Unified Communications system for Voice over IP provides the platform and feature set for building a single seamless network that can handle voice, video, and data traffic at the same time. Cisco's Unified Communications product line provides this functionality while sustaining a high level of network reliability, QoS, and security. Progent can provide a CCIE Consultant or CCNP Engineer to show you how to benefit from Cisco IP telephony technology. Progent’s VoIP consultants can evaluate your current network and Internet access channels to determine if your environment is optimized to support VoIP technology efficiently, assist you to select and implement Cisco hardware and software appropriate for today's needs and future growth strategy, and configure your Cisco Voice over IP system with products from third-party companies. Progent is able to deliver expertise in the complete line of Cisco IP Telephony products such as Cisco Unity Express and Cisco CallManager Express.

AT&T, Broadwing, Speakeasy Data Services Consultants
Data Services Consultant Oakland, CA

Progent offers voice and VoIP services from AT&T, Broadwing, and Speakeasy. Voice communications services available through Progent include long distance, toll-free, local, teleconference, Voice Over IP, and wireless. Progent can also show you how to incorporate voice and VoIP services into your IT network and your business processes so that your organization gets all the advantages of the exciting convergence of voice and data solutions. Progent can deliver a full range of VoIP consulting expertise to offer your company a competitive advantage and a seamless growth path as technology advances.

MOM 2000 Consultant Services
MOM 2005 Computer Consulting in Redwood City

Small to mid-sized companies can now enjoy all the benefits of Microsoft Operations Manager and also have fast access to Progent’s Microsoft and Cisco qualified network support experts. With Progent's economically priced IT service programs, mid-size organizations can select a basic MOM-based co-sourcing service program with network monitoring, reporting, Help Desk and remote service or a comprehensive 24x7 outsourcing solution. Progent offers expertise in Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to provide small company information systems world-class reliability, security and performance.

Speakeasy VoIP, Voice over IP Authorized Solution Provider
Data Lines SF Bay Area

Speakeasy is a nationwide provider of broadband data Voice over IP services. Speakeasy provides a diverse range of data services such as Speakeasy DSL, IDSL, Full T1, and Dedicated Line services. Also, Speakeasy Hosted provides VoIP PBX solutions. Progent has an agency agreement with Speakeasy and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner with the expertise to show you how to incorporate Speakeasy broadband services to create an enterprise-class, cohesive communications solution on a small-business budget.

Apple Final Cut Pro Class
Train

Progent's Mac experts can support the creative aspect of Macintosh computing by providing consulting services and education in graphics, sound, and motion video. Progent's consultants can provide help in a range of Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with specific jobs such as scanning or digitizing audio or video or setting up an audio/video production studio.

Nextweb Wireless T1 Authorized Solution Provider
Data Services Consulting in Burlingame, CA

NextWeb offers business class fixed wireless data services that can be set up in days instead of a month. NextWeb provides a range of wireless data transports such as NextWeb wireless T1, wireless DS3, and special occasion wireless Internet access. Progent has an agent relationship with NextWeb and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner with the skill to help you incorporate NextWeb wireless data services to create a world-class, cohesive communications infrastructure on a down-to-earth budget.












An index of content::


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