Enterprise-class Online Consulting Expertise for BlackBerry Technology
RIM BlackBerry Online Integration AssistanceSecure and dependable access from smartphones to messaging systems like Microsoft Exchange Server, Lotus, or Groupwise has become a strategic requirement for businesses of any type who wish to optimize productivity. RIM's BlackBerry devices and the BlackBerry Enterprise Server (BES) are some of the most popular technologies for enabling and administering wireless communications. However, supporting productive BlackBerry environments has become challenging because of the sophisticated tools that exist to fulfill the demand for enterprise-class protection and fault tolerance. Progent's BlackBerry qualified engineers are experienced at providing online support services for BlackBerry systems, reducing support expenses and resolving issues more quickly than is possible via ordinary on-site consulting.

Progent maintains a seasoned team of remote engineers certified to support IT system that include products from all popular suppliers. (Refer to technical certifications of Progent's engineers.) Progent's Cisco-certified CCIE network engineers can help you to resolve complex issues with your infrastructure. Progent's Apple qualified experts can help your business to integrate Macintosh computers with your wireless communications solution and can provide support with Apple iPhone integration. Progent's Linux specialists can offer help for managing application servers based on all leading implementations of Linux such as RedHat, SUSE Linux, Debian-GNU, CentOS, Ubuntu Linux, Mandriva, PCLlinuxOS Linux, fedora Linux, and Gentoo. This range of practice areas permits Progent to offer a convenient source for consulting assistance required in multi-platform environments and avoids the finger-pointing that small organization commonly encounter when trying to find technical support.

Progent's network security engineers have earned top security certifications including CISA and Certified Information Systems Security Professional. Progent's enterprise-class security experts can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security services for small companies include a pair of low-cost security vulnerability scanning service bundles that allow small businesses to get an objective network security assessment from a Progent security consultant to determine possible weaknesses in the security profile you present inside and outside your security perimeter.

Consulting Expertise for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) simplifies administration and maintenance of BlackBerry wireless handsets, offering a centralized solution for handling critical jobs such as device deployment, updates, and deactivation and providing a solid foundation for data protection and high availability. BlackBerry BES Server delivers transparent integration between Microsoft Exchange Server, Groupwise, or Domino messaging platforms and BlackBerry handsets and supports wireless synchronization.

BlackBerry BES Server Configuration Help

BlackBerry Enterprise Server includes a wealth of data protection options beginning with advanced data encryption of messages sent between a BlackBerry device and BlackBerry Enterprise Server based on Advanced Encryption Standard or Triple DES. BES Server also permits great flexibility in adjusting degrees of protection to match the specific requirements of your network. Progent's BlackBerry certified consultants can assist your company to select advanced security functions and activate them wirelessly. Examples of these over-the-air selectable security settings are:

  • Lock down a BlackBerry smartphone
  • Erase data from a lost or stolen smartphone
  • Disable Bluetooth
  • Enable internal protection against malicious attacks

BES Server also offers flexibility in selecting mechanisms to keep users from loading or running unsecure or prohibited code. Progent can assist you to select blocking processes such as:

  • Specify precisely what applications are permitted on the device
  • Block external software from using non-volatile storage on the BlackBerry device
  • Determine which functions third-party applications can access on the BlackBerry smartphone
  • Limit the types of connections third-party programs running on the device can establish
  • Prevent all third-party software from being installed or run on the device

Some Ways That Progent Can Help You to Maintain and Support Your BlackBerry Solution
Progent can deliver an experienced engineer who has been awarded accreditations from RIM in all key facets of BlackBerry integration. Progent's BlackBerry support services range from troubleshooting synchronization issues to designing mobile productivity solutions built around BlackBerry Enterprise Server (BES). These BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to design, install, validate, troubleshoot, and document a wireless environment based upon the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's high-level engineering support services for BlackBerry technology include business and network requirements assessment, system design, deployment strategy and implementation, performance tuning, configuration of a high-availability environment, information backup and disaster recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your technical goals and to create a mobile wireless system that fits within your information technology budget and aligns with your business strategy. Progent can explain the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's ability to support a BlackBerry Enterprise Server, help you to determine which administration model and hardware products meet your needs, and analyze your messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart decisions about options for software versions, server hardware and storage, network topology, and application configuration.

To optimize system security, Progent's BlackBerry-certified consultant can help you to choose and configure sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-certified security engineers to run network-wide security assessment and compliance validation and suggest improvements to account for your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for deploying, administering, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in a messaging system powered by Exchange. Progent's BlackBerry consultant offers expertise in key technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can help you to add and remove BlackBerry device clients on Microsoft Exchange Server and Microsoft Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry smartphones and client accounts, archive and support storage groups, apply permissions, set up the MDS and IM, install access control lists, manage Microsoft Exchange Server data flow, create, edit, and assign WLAN and VPN configurations, set up SNMP traps for alerts, and produce management reports to summarize SNMP data.

Progent's BlackBerry-certified engineer can help you with your BlackBerry solution in a number of environments that can include Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

Contact Progent for Support from a RIM BlackBerry-Certified Specialist
If you wish to get in touch with Progent about engineering help for BlackBerry wireless integration, call 1-800-993-9400 or see Contact Progent.

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