World-class Remote Consulting and Support Expertise for BlackBerry Environments
BlackBerry Remote Troubleshooting SupportSafe and uninterrupted access from smartphones to messaging systems like Microsoft Exchange Server, IBM Lotus Domino, or Groupwise is now a necessity for businesses of any size who wish to optimize productivity. Research in Motion's BlackBerry smartphones and the BlackBerry Enterprise Server are some of the premiere solutions for enabling and managing mobile connectivity. But, maintaining efficient BlackBerry systems has become challenging because of the advanced tools that exist to fulfill the demand for world-class protection and non-stop operation. Progent's BlackBerry qualified engineers are expert at delivering remote consulting and support expertise for BlackBerry systems, reducing support costs and resolving issues faster than is possible via conventional on-site consulting.

Progent maintains a large team of remote consultants certified to maintain networks that incorporate products from all major suppliers. (See technical certifications of Progent's consultants.) Progent's Cisco CCIE network engineers can assist your company to resolve challenging problems with your infrastructure. Progent's Apple certified support staff can help you to integrate Macs with your mobile connectivity solution and can provide expertise with iPhone integration and management. Progent's Linux consultants can provide expertise for managing application servers powered by all leading versions of Linux such as RedHat, SUSE, Debian GNU/Linux, CentOS, Ubuntu, Mandriva, PCLOS, fedora Linux, and Gentoo Linux. This range of expertise permits Progent to offer a convenient source for IT assistance required in multi-platform environments and eliminates the blame game that small businesses commonly encounter when looking for technical support.

Progent's IT security engineers have been awarded prestigious security credentials such as CISA and Information System Security Architecture Professional (ISSAP). Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security consulting services for small businesses include two low-cost security inventory testing service bundles that enable small companies to receive an impartial security assessment from a Progent security engineer to uncover potential weaknesses in the security posture you expose inside and outside your firewall.

BlackBerry Enterprise Server Consulting Help
The BlackBerry Enterprise Server (BES) gives companies a centralized and secure source for incorporating BlackBerry wireless devices into their messaging, groupware, and application environment. BlackBerry Enterprise Server (BES) allows wireless BlackBerry clients to access Microsoft Exchange, Domino, or Groupwise messaging and to synchronize BlackBerry smartphones with PC desktops to achieve up-to-date information for collaborative programs like schedules, contact lists, to-do lists, notes, and specialized business programs. Due to BlackBerry Enterprise Server (BES) integration with Exchange Server, users with BlackBerry smartphones have effortless connectivity with Exchange messages as well as to IM-aware software via Microsoft Live Communications Server and Lync Server 2010 integration.

BlackBerry BES Server Support

Progent's BlackBerry-qualified consultants can assist you to plan, install, and troubleshoot BlackBerry BES Server so you can improve the productivity of BlackBerry clients, simplify the management of a BlackBerry environment, and reduce the expense of maintaining a mobile workforce.

How Progent Can Help Your Business to Manage and Troubleshoot Your BlackBerry Solution
Progent can provide an experienced engineer who has been awarded accreditations from Research in Motion in all key aspects of BlackBerry integration. Progent's BlackBerry support skills range from resolving synchronization issues to designing wireless productivity solutions built around BlackBerry BES Server. These BlackBerry certifications and their respective practice areas include:

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the knowledge required to configure and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified expert can help you to utilize resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform important procedures such as troubleshooting enterprise activation problems, adding and deleting BlackBerry device users, activating passwords, implementing wireless program loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery processes.

Progent's BlackBerry consultants can also help you to operate administration software like the BlackBerry Administration Service for role-based administration, troubleshooting file attachment and data flow problems, and using wireless LANs for activation. In addition, Progent can explain the function of operational policies in the BlackBerry Enterprise system and help you to define and install appropriate security configurations.

Progent's certified Microsoft Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Exchange Server architecture for operating smoothly with BlackBerry BES Server or move your BlackBerry solution to the latest version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, administering, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging environment powered by Microsoft Exchange. Progent's BlackBerry-certified engineer has support skills in key areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can show you how to install and remove BlackBerry device users on Exchange and Active Directory, set up, monitor, and administer BlackBerry BES Server, administer BlackBerry smartphones and client accounts, archive and maintain storage groups, apply permissions, set up the MDS and IM, implement push and pull access control lists, manage Microsoft Exchange data flow, create, edit, and apply WLAN and VPN configuration sets, set up SNMP traps, and produce management reports to summarize SNMP results.

Progent's BlackBerry-certified consultant can help you with your BlackBerry technology in a number of settings that can include Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent offers the services of a BlackBerry Certified Solution Designer to help your company to design, install, test, repair, and produce documentation for a mobile wireless environment built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's high-level consulting support services for BlackBerry technology include business and network requirements analysis, system architecture, roll-out planning and implementation, performance tuning, configuration of a high-availability architecture, data backup and disaster recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your technical objectives and to design a mobile wireless system that meets your IT budget and supports your business plans. Progent can explain the impact of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's ability to accommodate a BlackBerry BES Server, help your organization to determine which administration model and equipment match your needs, and evaluate your email and messaging system configuration. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make smart choices about options for software editions, processors and mass storage, network architecture, and application set up.

To maximize system protection, Progent's BlackBerry consultant can help you to choose and enable sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and GIAC-qualified security specialists to perform network-wide security vulnerability and compliance testing and recommend enhancements to accommodate your BlackBerry solution.

Call or Email Progent for Assistance from a BlackBerry-Qualified Expert
In order to contact Progent about technical support for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or refer to Contact Progent.
















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