Enterprise-class Online Consulting and Support Expertise for BlackBerry Environments
BlackBerry Online Troubleshooting SupportSafe and reliable access from smartphones to collaborative messaging systems like Microsoft Exchange Server, IBM Lotus Domino, or Novell GroupWise is now a strategic requirement for businesses of any type who want to optimize productivity. RIM's BlackBerry smartphones and the BlackBerry Enterprise Server are some of the most popular technologies for building and administering wireless connectivity. However, supporting productive BlackBerry environments has become complex due to the sophisticated tools that exist to meet the requirement for enterprise-class protection and fault tolerance. Progent's BlackBerry certified engineers are experienced at providing remote support services for BlackBerry environments, lowering support costs and resolving issues faster than is possible via conventional on-site consulting.

Progent maintains a large group of remote engineers qualified to maintain networks that include technology from all major suppliers. (See industry certifications of Progent's engineers.) Progent's Cisco CCIE network engineers can help you to manage complex issues with your infrastructure. Progent's Apple qualified experts can assist you to integrate Macs with your wireless communications environment and can provide support with iPhone integration and management. Progent's Linux specialists can provide expertise for managing application servers powered by all leading versions of Linux such as RedHat, SUSE, Debian GNU/Linux, CentOS, Ubuntu, Mandriva Linux, PCLlinuxOS, fedora, and Gentoo. This range of expertise allows Progent to act as a convenient source for all IT consulting required in mixed-platform networks and eliminates the blame game that small businesses commonly confront when looking for technical help.

Progent's network security consultants have earned prestigious security credentials such as GIAC and CISSP. Progent's world-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small businesses include two low-cost security inventory scanning service bundles that allow small companies to get an objective network security assessment from a Progent security engineer to uncover possible risks in the security posture you expose on both sides of your firewall.

BlackBerry Enterprise Server (BES) Technical Services
The BlackBerry BES Server offers companies a centralized and secure mechanism for incorporating BlackBerry smartphones into their email, groupware, and software application infrastructure. BlackBerry Enterprise Server allows mobile BlackBerry clients to connect to Exchange, Lotus Domino, or Groupwise email and to synchronize BlackBerry smartphones with workstations to ensure data consistency for collaborative programs such a schedules, address books, tasks, IM, and specialized business programs. Due to BlackBerry BES Server support for Exchange, mobile workers carrying BlackBerry handsets have push-based connectivity with Exchange messages as well as to IM-capable software via Microsoft Office Live Communications Server and Lync Server 2010 support.

BlackBerry BES Server Support

Progent's BlackBerry-certified engineers can help you design, deploy, and troubleshoot BlackBerry BES Server so you can maximize the efficiency of BlackBerry clients, simplify the management of a BlackBerry solution, and reduce the cost of maintaining mobile workers.

How Progent Can Help Your Business to Manage and Support Your BlackBerry Environment
Progent can provide a seasoned engineer who has earned accreditations from RIM in all key facets of BlackBerry integration. Progent's BlackBerry consulting services span areas from resolving synchronization problems to designing mobile productivity solutions based on BlackBerry BES Server. These BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesA Progent BlackBerry Certified Support Specialist can help you to perform basic technical operations including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching e-mail filters and auto-signature, modifying user profiles, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to run with your corporate messaging software. Progent's certified service professionals can in addition assist your business to troubleshoot a wide array of issues concerning synchronization, device recognition, messaging reconciliation, web browsing, mobile connections, Instant Messaging, desktop software configuration, and Desktop Redirector.

As a leader in delivering nationwide online help for small business networks, Progent can provide fast and economical access to a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your wireless technical support expenses at a minimum and, by dealing with problems quickly, optimizes the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry specialist can assist you to use resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform critical procedures such as resolving enterprise activation issues, registering and removing BlackBerry smartphone clients, setting activation passwords, configuring over-the-air program loading and configuration, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also help you to operate administration software such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and using wireless LANs for activation. Also, Progent can explain the role of operational policies in the BlackBerry BES environment and help your company to define and install sensible security options.

Progent's Microsoft-certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Exchange Server infrastructure for operating smoothly with BlackBerry Enterprise Server or migrate your BlackBerry system to the latest edition of Exchange Server.

Contact Progent to Get Help from a RIM BlackBerry-Certified Expert
In order to contact Progent about consulting expertise for BlackBerry wireless technology, call 1-800-993-9400 or visit Contact Progent.

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