Remote Network Support for Riverside Small Business Network Systems
For small businesses and new ventures in Riverside or anywhere in the state of California, Progent's phone-based computer support engineers can deliver effective and economical IT support whenever your business has to have it. More than 10 years of offering online tech support has led to Microsoft Gold status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to repair IT problems rapidly while avoiding the expense and lost productivity associated with on-site support calls.
Even if your Riverside company has a regular freelance support technician or maintains a full time IT staff that know how to deal with the majority of network problems, Progent’s Microsoft certified engineers offer a convenient and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the knowledge to deal with unexpected network emergencies or particularly challenging integration problems.
Details of Progent's Online Network Support for Riverside
Progent's online support, Internet-based troubleshooting, system security expertise, and network administration services give small offices in Riverside or anywhere in the state of California unparalleled leverage for your IT budget. Whether you require occasional phone help and remote troubleshooting or ongoing Help Desk outsourcing support and system administration, Progent's professionals can deliver your small business enterprise-level IT support while permitting you to avoid the cost and hassle of maintaining a large internal IT staff. Key features of Progent's National Remote Support services include:
Fast Phone Contact with Microsoft Certified Professionals
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to small businesses in Riverside and is also ideal for networks in more remote regions of California that have a limited supply of consultants with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Gold Certified Partner support firm, Progent has the use of a broad range of Microsoft support tools, service databases, and continuing education.
By the Minute Billing to Reduce Costs
Progent offers remote help on a minute-by-minute basis, so you pay only for the support you use. Progent requires no minimum charge for phone help and imposes no ongoing retainer. This keeps you from facing big invoices for routine fixes.
Availability of Cisco Network Infrastructure Specialists
As a Certified Partner for Cisco Systems, Progent can provide help from authorized professionals who have skill in designing, deploying, and supporting networking environments based on Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to show you how to create high-speed, reliable, and protected connectivity for wireline and wireless networking.
Application Specialists Team
Progent's core support offerings include system integration, MS Exchange expertise, corporate security design, and Help Desk Call Center services. Progent's Application Experts group can provide world-class consulting support in critical application areas. Help available from the Application Experts Group covers:
By offering a convenient centralized resource for IT generalists and application experts, Progent can tailor fast, cost-effective, and thorough IT solutions that address the special needs of your business.
Advanced Remote Access Software
Secure online access allows Progent's support professionals to see exactly what your users see. This makes it easier to produce quick fixes to problems that might otherwise demand a costly personal service call. Cutting-edge remote connectivity software and expert technicians combine to allow Progent to resolve most IT problems rapidly and economically. Progent is a pioneer in online troubleshooting and remote system monitoring.
Compatibility with Leading VPN Gateways
Progent supports safe VPN access for gateways from major VPN vendors including Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.
24-hour Service for High System Availability
For small businesses with line-of-business applications, Progent can provide 24x7 remote technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this offering can help produce maximum system availability.
Help Desk Call Center
Progent's Help Desk outsourcing programs are designed especially for budget-constrained small organizations whose clients need immediate access to a Help Desk service with effective phone support and full escalation ability.
Advantages of Progent's IT Support for Small Offices in Riverside
Progent's online support services enable your City# small company to realize the benefits of timely, world-class network support without the cost of managing a full-time IT organization. Your network will derive added business value by becoming increasingly reliable, efficient, and protected. Advantages to your company include:
Seamless remote extension of your on-site support resources
With most small companies in Riverside or anywhere in California, nearby network support providers, whether represented by freelance consultants or a full-time maintenance staff, can solve the majority of technical issues. However, major troubles may spring up when local resources are too busy or absent, and some trouble may involve IT products that is unfamiliar to your local service personnel. In these situations, Progent's online service experts provide a convenient, fast, and economical solution to supplement your regular help and to pass on useful information to increase your ability to deal with future issues locally.
Less Reliance on Individual Consultants
For IT support, small organizations commonly depend on individual freelance service providers. While freelance service people carry smaller overhead than larger support organizations and can afford to charge lower rates, they are sometimes overextended, making it hard to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, ill, on a trip, or in class, the lack of backup personnel may force your company to go without assistance during an emergency. As your company grows, network downtime and problems with vital software are more costly. The money you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers an on-call source of reserve support expertise to insure your network remains available.
Build a Scalable Basis for Smooth Growth
Small businesses often begin with an information system created on a modest budget. Lacking a proper infrastructure, slap-dash repairs often get thrown onto an unstable foundation. As a company grows, reliability and scalability problems can impede the productivity of the business. These badly built environments require proper assessment, smart long-term planning, and wide technical expertise to evolve to a network infrastructure able to offer the stable foundation to handle vital business requirements and simplify future expansion.
Interact with Problem Solvers Rather Than Product Vendors
Small businesses need guidance and technical education to negotiate an ever more complicated maze of technology options available for accelerating business success and enhancing efficiency. Businesses do not need a computer engineer who is trying to resell a specific vendor's products. IT consulting and product selling can lead to a scenario where the recommended
solution is built around a profitable technology instead of the genuine requirements of a small business. Progent avoids these conflicts of interest by offering just services rather than products. This allows Progent to align technical consulting with the real needs of clients.
What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, breadth of IT experience, refined support tools, and familiarity with enterprise networking enable small businesses to avoid the pitfalls associated with excessive reliance on smaller consulting firms, independent freelance service providers, or limited in-house IT help.
Best Practices
Progent’s team of Microsoft and Cisco qualified consultants average more than a decade of hands-on professional experience, in the trenches of network service, executing a broad range of technical projects for an extensive array of businesses. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting personnel. This guarantees that you get not only expert IT help, but also a support engineer with field-tested methods for using computer knowledge to fix actual network problems quickly.
Value Pricing
Progent's pricing policy is to bill for online service and in-person help by the minute. Consequently, you owe exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no minimum fee and requires no retainer. Many service firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for quick fixes so you won't be tempted to permit simple problems to stay unaddressed.
Complete Records of Delivered Services
Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all delivered services. Unlike some independent consultants or local service firms who offer minimal documentation or details of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support reports transmitted by each consultant to each client. The practice of detailing and archiving support records allows more effective service and eliminates a slew of common problems such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom.
Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find skills where Progent has little competition. Businesses who utilize familiar independent service providers or who maintain in-house IT staffs benefit when Progent transfers information about critical technology and proven processes to make their networks more reliable, protected, and efficient.
Automated Server Monitoring with Microsoft Operations Manager
Progent is one of the only consulting companies to offer round-the-clock network tracking services based on Microsoft Operations Manager. MOM causes your computer maintenance to be proactive instead of reactive. By uncovering possible issues before they cause lost productivity, network monitoring can keep your information network from painful and expensive service disruptions.
How Does Our Company Begin Receiving Remote Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for network support, go to Immediate Emergency Support.
Even if your company has a small computer services group and a modest technology budget, your information system can still have the same high availability and performance that once required a substantial in-house support organization. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-qualified and Cisco-qualified IT consultants, the latest system management products for 24x7 monitoring and threshold alarms, and cost-effective service programs such as a help desk call center to keep your vital network applications and servers operating. Progent's 24x7 Network Management Services include remote system monitoring, server monitoring, and application monitoring to reduce support costs, fix trouble spots quickly, and prepare for issues before they impact network performance. Progent is experienced at deploying System Center 2005, part of Microsoft’s Dynamic Systems Initiative powered by Microsoft Operations Manager (Microsoft MOM) to deliver comprehensive process management. Progent supports Microsoft Operations Manager 2000 and Microsoft Operations Manager 2005 to give small company networks enterprise-class availability, security and capacity.
Progent's Microsoft-certified ISA Server consultants have extensive experience developing Microsoft-based security solutions for information systems with many locations, mobile workers, and mission-critical eCommerce applications. A Progent ISA 2004 Firewall engineer is ready to help your small company design and deploy an installation of Microsoft ISA Server 2004 that supports your information protection requirements without limiting your productivity.
VMware Server is a no-cost virtualization product that runs on Linux and Windows Servers. VMware Server enables IT departments to partition a physical server into several virtual machines and to begin experiencing the benefits of virtualization with little cost. VMware Server is a robust yet simple to use product for users new to server virtualization techniques and is powered by VMware’s field-proven technology. VMware Virtual Server is well suited for developers, departments, and satellite offices who want to streamline software development, evaluate software in ready-to-run virtual machines, run outdated operating systems, and simplify server provisioning. Progent's skilled virtual server professionals can assist you with VMware Server, VMware ESX Server, and VMware VirtualCenter so your company can take advantage of VMware server optimization.
Small to middle size companies can now enjoy all the advantages of MOM and also have quick access to Progent’s Microsoft and Cisco certified IT support professionals. With Progent's affordably priced network service packages, mid-size businesses can choose a simple MOM-based co-sourcing service program with server monitoring, reporting, Help Desk and online service or a comprehensive round-the-clock outsourcing solution. Progent offers expertise in Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to offer small company networks enterprise-class availability, protection and productivity.
If your company is producing UNIX-based software in an environment that has Microsoft Windows-based servers, desktops, and office productivity products, Progent offers comprehensive information technology outsourcing that allows you to concentrate on your field of high-value expertise while avoiding the constant hassle of managing your company information system. By using smart network monitoring and by providing remote and on-site support as your company needs it, Progent offers an affordable way for supporting an IT network that provides excellent availability, protection, and efficiency. Progent's developer assistance services include full-service information technology outsourcing, virtual infrastructure, online and on-sitesupport and repair, network monitoring services, and help desk call center support.
Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all delivered services. Unlike many freelance consultants or small support firms who offer scant documentation or details of tasks done, each service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation sent by each staff member to each customer. The discipline of documenting and organizing support activity results in more effective support and eliminates a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.
Progent provides nationwide remote phone support and consulting services for businesses who run Sun Solaris environments or whose information systems include a mix of Sun Solaris and Microsoft products. Online IT help offers optimum return for your information technology budget by extending user efficiency and shortening the time billed for computer repair services. Advanced online support tools and experienced service specialists and engineers allow Progent to handle most network issues without squandering time and expense by traveling to your location. In most of cases your IT problems can be dealt with by telephone or via a combination of phone help and remote network analysis. Progent can offer the services of Cisco certified CCIE network engineers and CISM and CISSP certified security professionals to assist with the toughest network problems.
Progent’s IT outsourcing packages offer budget-friendly network consulting for medium-size organizations. Whether it involves planning system infrastructure, setting up an internal Help Desk or outsourcing a one, rolling out a new e-mail platform, monitoring your network, or building an on-line eCommerce application, outsourcing your IT technical services can smooth out expenses and minimize uncertainties, allowing network support expenses to increase in a more linear and manageable fashion than is feasible by amassing a bulky, all-purpose in-house IT organization. Progent’s Outsourcing White Paper and datasheets explain how Progent can help you build a secure and highly available system foundation for your critical Windows-powered applications such as Microsoft Office XP, Microsoft Office 2003, and Microsoft Office 2000.
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their scope, Progent is able to concentrate on offering high-value services where Progent faces little competition. Small businesses who utilize trusted freelance service providers or who employ internal support personnel benefit when Progent passes on information about new technology and proven methodologies to make their networks more reliable, protected, and productive.
Progent can assist your company to design and execute an efficient migration from a Sun Solaris-based information system to a network powered by Windows and capable of supporting Microsoft's familiar office productivity products, commercial applications, and developer tools. Progent's Sun Solaris, Windows and Cisco engineers and application experts can show you how to guard your information and reduce productivity discontinuity by designing an efficient transition strategy that preserves your current assets in Sun Solaris application and infrastructure. UNIX-to-Windows migration consulting expertise available from Progent include analysis of current infrastructure, transition strategy and validation, Microsoft Exchange migration support, data and application software migration, and processor and media transition and economization.
As the global standard in IP networking, Cisco provides the most complete line of products and technologies for allowing ISPs to deliver protected, flexible, value-added voice, video, and data products. Progent's Cisco-certified network professionals have experience addressing the distinct needs of ISPs by assisting ISPs to architect, deploy, and manage fault-tolerant, scalable connectivity environments suitable for public networks.
