Fast Remote Help for Riverside UNIX, Linux, or Solaris SystemsFor small companies in Riverside or anywhere in the state of California, Progent offers support for information systems powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has provided remote troubleshooting to companies in every state in the United States. (See Progent's client recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified engineers for complex connectivity problems, as well as the services of CISA and CISSP-accredited security engineers to handle high-level security architecture and business continuity planning.

Progent's remote support engineers offer exceptional value because they have the practical experience and the sophisticated tools to resolve most information system problems rapidly. Efficient support lowers immediate costs because service calls require fewer billable minutes. Remote help also eliminates the expense of dispatching an engineer to your site. Your company benefits even more with incidental expenses by minimizing or avoiding network downtime and related costs stemming from business discontinuity, disgruntled clients, idle workers, and distracted management.

Progent's billing policy for online support is structured to get the most out of your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged only for the support that you receive. In contrast to typical online service organizations, Progent requires no initialization charge or minimum payments. Progent's per-minute billing unit and simple model for pricing save you from scenarios where fast fixes somehow turn into major bills. Progent's skill at disposing of technical issues efficiently results in your business saving money.

Progent's Remote Support Technologies
Through years of experience, Progent has developed an array of optimized tools and field-tested methodologies that permit the maximum level of effectiveness for online consulting and troubleshooting for small and midsize company IT systems. Progent offers secure VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN connectivity permits the experts of Progent's Technical Response Center to interface to your computer system without breaching corporate security.

Progent's sophisticated technical support database system includes detailed records for the support that Progent's customers have received. Progent's team service personnel have the benefit of the details of services delivered to every customer by any Progent consultant. This database of trouble tickets and responses is stored as a readily exploitable internal database that permits Progent's remote support professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's technical support grows daily. Progent's high-level accreditations and working relationships with major technology companies such as Cisco and Microsoft permit access to other extensive support databases and allow quick access to vendors' in-house product engineers with the result that Progent's online consulting experts can determine optimal resolutions quickly.

Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Computer Help from Progent
To get started with Progent's phone services in Riverside or anywhere in California or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Emergency Support.

Online Technical Services Available from Progent
Progent's phone-based consulting engineers have advanced credentials in an extensive set of products and technologies. This broad range of IT skills enables Progent's consultants to manage practically any emergency that may take place in a small company information system. Credentials awarded to Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To help customers with multi-platform environments, Progent also offers access to engineers with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional consultants.

Phone-based support provided by Progent to clients in Riverside and throughout the state of California include:

  • UNIX/Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services cover a wide array of information technology such as system infrastructure, messaging systems, system and operational security, UNIX and Microsoft Windows coexistence, VMware products for server hardware consolidation and simplified management, and migration from older applications to current Microsoft Windows or Linux-powered solutions. Progent's team-based methodology for solving technical issues promotes quick escalation, when required, to consultants with task-relevant expertise to handle challenging situations. This expedites solutions of critical problems, minimizes lost productivity, and lowers support costs.

    Progent's UNIX/Linux consultants can provide emergency remote help for troubleshooting problems affecting UNIX/Linux systems based on popular versions of UNIX such as:

    Major Linux variants for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
    Cisco CCIE Consultants for Riverside, CaliforniaThe Cisco Certified Internetwork Expert certification is the top recognition for network professionals, and indicates a person's networking skills at the expert level. Cisco CCIEs can resolve even the most stubborn challenges surrounding network infrastructure planning, integration, management, protection, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating problems with IOS Software network administration tools and developing alternate approaches or identifying program updates. CCIEs represent an excellent value since their broad expertise allows them to fix the most difficult problems quickly. In typical instances, less qualified consultants can wrestle for many hours or even days with identical problems that a Cisco CCIE can resolve in a few minutes. Few service firms make CCIEs accessible to help small and mid-size businesses. Progent can provide quick telephone access to a Cisco authorized CCIE so your company can get timely support for complex network issues that are crippling business productivity but are beyond the comfort zone of your ordinary IT service group or consultant. Progent's CCIE support experts can communicate with your computer system using state-of-the-art on-line troubleshooting tools to perform quick, secure, and affordable diagnosis and repair. Progent's Cisco-qualified CCIEs offer expertise in the entire range of Cisco's top-selling selection of connectivity devices including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus VPN products.

  • Authorized Microsoft Windows Experts
    MS Windows Expertise for Riverside, CaliforniaProgent's Microsoft-qualified remote support engineers offer computer system problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the expertise of consulting engineers who can help your company with a broad range of technology support including Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange 2016 migration, Exchange 2013 consulting, Exchange Server 2010 maintenance, SharePoint 2013 design, Skype for Business Server migration consulting, Lync Server 2013 management and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server maintenance, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server planning, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent also offers a full array of remote PC desktop support including Microsoft Windows 7 integration, upgrading to 64-bit workstation applications, integrating Office 2010, and streamlining desktop configuration.

  • CISM and CISSP Certified System Security Engineers
    CISSP Qualified System Security Professionals for Riverside, CaliforniaProgent's accredited CISM and CISSP network security engineers can provide a variety of system protection services to bolster the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against assaults or assist your company to clean up quickly following a damaging breach. Security consulting services available from Progent cover in depth network security evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick cleanup after virus and worm attacks; installing firewalls; building safe architectures for remote and mobile communication; guarding your messaging infrastructure against viruses, spam and DHA attacks; and initiating 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online support to help businesses of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine physical resources along with public clouds. To assist you to integrate cloud services with networks, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Special Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special projects that small companies often request. Progent's charges for longer-term development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's background in these special areas of computer technology enables clients to complete critical projects economically and on schedule. Progent's special online consulting services include:
  • Help Desk Call Center Services
    Progent's Call Center service options for small organizations with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Call Center outsourcing services are a convenient solution for smaller organizations who don't have the money or time to support an in-house Help Desk but who want quick access to a reliable Call Center with proficient telephone assistance as well as the technical depth to escalate complex problems to high-level engineers.

    Progentís Virtual Call Center is designed for larger businesses and acts as a seamless supplement to your established Helpdesk organization. Progent's Virtual Help Desk Call Center can act as an escalation alternative to resolve complex computer system problems, or be available in those situations when your regular support engineers are too busy.

    Progent's Call Center consulting expertise can aid you in creating an efficient new Help Desk Call Center or enhancing your established one, selecting or customizing Help Desk software products to meet the particular demands of your business, or providing temporary online personnel to supplement your internal Call Center group to deal with unusually busy situations such as software migrations, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk staff of experienced information technology consultants offers your workers in Riverside or anywhere in the state of California quick contact with an efficient support group with extensive experience providing phone help and online diagnostics for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk perception as a significant driver of business performance, and Progent's target is to fix rather than merely annotate IT issues.

  • Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting staff offers online and in-depth consulting expertise and training in specific application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and training for Microsoft business applications including CRM, Office Project, Word, and Excel. To learn more information concerning Progent's expertise, custom development, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

    Progent's Apple Mac consultants can nurture the artistic facets of Mac computing by delivering remote consulting services and education in imaging, sound, and motion video. Progent's support professionals offer help in a large selection of Mac applications such as Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special procedures such as scanning or digitizing audio/video or integrating an audio/video production studio.

    Remote Network Monitoring Services
    Progent offers businesses in Riverside, or anywhere in the state of California, online network and server monitoring support centered around Microsoft System Center Operations Manager network monitoring and reporting, adapted by Progent to suit your business so that your network support is proactive rather than reactive. By spotting possible problems before they expand into downtime, proactive monitoring can avoid stressful and costly network crises. Progent can also utilize system monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems powered by multiple OS platforms.

How Your Riverside Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency phone-based help with UNIX, Linux, Solaris, or macOS and OS X environments, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or see Contact Progent.

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