Urgent Remote Consulting for Riverside UNIX, Linux, or Sun Solaris SystemsFor small and midsize businesses in Riverside or anywhere in the state of California, Progent provides support for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also offers the consultation CCIE-qualified network specialists for complex connectivity problems, plus the assistance of CISA and CISM-certified security engineers to help with high-level security architecture and disaster recovery preparedness.

Progent's online support services represent exceptional leverage because they are equipped with the practical background and the sophisticated technology to resolve most information system issues rapidly. This lowers immediate costs because solutions require a smaller number of chargeable consulting minutes. Remote support also eliminates the expense of sending an engineer to your site. Your company benefits even more with incidental costs by reducing or eliminating system downtime and associated losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and distracted management.

Progent's billing policy for remote help is structured to stretch your IT service dollar. Progent bills per minute for telephone-based assistance, so you are billed just for the support that you receive. Unlike typical remote service firms, Progent requires no startup charge or minimum payments. Progent's per-minute granularity and clean policy for billing avoid situations where speedy. minor fixes manage to turn into substantial bills. Progent's penchant for dealing with problems efficiently results in your business saving cash.

Progent's Remote Support Technologies
Over the years, Progent has fine tuned a set of customized tools and field-tested processes which permit the maximum level of effectiveness for remote help and troubleshooting for small and midsize business computer systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access allows the consultants of Progent's remote service group to connect to your system without compromising corporate security.

Progent's proprietary customer support reporting application includes comprehensive documentation for the support that Progent's clients have been provided. Progent's authorized service personnel have access to the history of assistance provided to every Progent customer by every Progent engineer. This archive of issues and responses is structured as a quickly exploitable support database that allows Progent's remote support engineers to communicate their experiences company-wide to ensure that the efficiency of Progent's support improves over time. Progent's advanced accreditations and formal relationships with important technology companies including Cisco and Microsoft permit access to other vast technical support databases and permit fast access to vendors' internal product engineers so Progent's remote consulting experts are able to come up with optimal resolutions in the least time.

Start Receiving Online UNIX, Linux, Sun Solaris, or Apple Mac OS X Computer Help from Progent
To access Progent's remote support in Riverside or anywhere in California or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT support, go to Immediate Urgent Support.

Phone-based Technical Support Services Available from Progent
Progent's phone-based support engineers possess certified skills in a comprehensive array of disciplines. This breadth of technical skills permits Progent's engineers to handle almost any crisis that may occur in a small or midsize company information system. Credentials awarded to Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, and Design Professional.

To provide assistance to customers with multi-operating system environments, Progent also provides access to consultants who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Remote support services available from Progent to companies in Riverside and throughout the state of California include:

  • UNIX/Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X remote consulting services address a wide range of information technology including system infrastructure, email systems, system and operational security, UNIX and Microsoft Windows integration, VMware products for server consolidation and simplified management, and transitioning from older systems to the latest MS Windows or Linux-based environments. Progent's group-based approach to solving network problems enables quick escalation, if necessary, to consultants with appropriate expertise to tackle complex situations. This accelerates repair of urgent problems, reduces lost productivity, and cuts support costs.

    Progent's UNIX/Linux consultants can offer urgent phone-based assistance for resolving anomalies affecting UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:

    Important Linux versions for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Troubleshooting
    Cisco Infrastructure Consultants for Riverside, CaliforniaThe Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network engineers, and validates a consultant's technical knowledge at the master level. Cisco qualified CCIEs know how to deal with even the most complex challenges associated with network design, integration, management, security, and troubleshooting. Cisco CCIEs can cooperate closely with Cisco's in-house product support engineers in isolating problems with Cisco IOS network management tools and developing alternate approaches or locating software patches. Cisco qualified CCIEs are an exceptional cost-effectiveness since their broad expertise enables them to fix even the most complex problems quickly. In typical cases, less qualified engineers can wrestle for hours or days with identical problems that a CCIE can resolve in minutes. Few service firms make Cisco-qualified CCIEs accessible to support small and medium sized companies. Progent offers fast phone contact with a Cisco-qualified CCIE so your company can receive timely help for serious network infrastructure problems that are hurting business productivity but are beyond the experience of your ordinary network service resources. Progent's CCIE consultants can tie into your network by means of the latest remote troubleshooting tools in order to perform fast, safe, and economical analysis and repair. Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's top-selling selection of infrastructure appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network technology.

  • Authorized MS Windows Support
    Windows Experts for Riverside, CaliforniaProgent's Microsoft-qualified online support experts can deliver computer troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can provide your business the assistance of support professionals who can help your company with a wide range of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange 2016 Server migration, Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, SharePoint Server development, Microsoft Skype for Business Server migration consulting, Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 maintenance, SQL Server 2016 migration and programming and SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server and Server Online planning, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent also offers a broad array of remote PC desktop support such as Windows 7 migration help, upgrading to 64-bit workstation software, integrating Microsoft Office 2010, and streamlining workstation deployment.

  • CISSP and ISSAP Qualified System Security Consultants
    CISSP Certified System Security Professionals for Riverside, CaliforniaProgent's certified CISM and CISSP network security consultants offer a variety of security solutions to improve the protection of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your company to recuperate rapidly following a serious penetration. Security consulting services offered by Progent include: thorough network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid cleanup after malicious assaults; installing firewalls; building safe techniques for off-site and mobile communication; guarding your messaging system against viruses, spam and DHA attacks; and managing 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online consulting services to help organizations of any size integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that combine local resources as well as cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Special Support Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for special IT projects that small businesses frequently need. Progent's charges for ongoing development or consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these special areas of computer technology allows clients to execute critical initiatives within budget and on schedule. Progent's special remote engineering solutions include:
  • Call Center Services
    Progent's Help Desk Call Center service offerings for small businesses with networks that incorporate UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing services are intended for small organizations who don't have the money or time to create an internal Help Desk but who need quick access to a dependable Help Desk with professional phone assistance as well as the available expertise to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and serves as a seamless addition to your established Help Desk team. Progent's Virtual Help Desk can act as an escalation alternative to handle the most difficult computer system challenges, or be ready in hectic instances when your other service providers are too busy.

    Progent's Help Desk consulting services can support you in creating an effective new Help Desk Call Center or enhancing your established one, identifying or enhancing Call Center software to meet the unique needs of your company, or adding occasional phone support staff to work with your existing Call Center group to handle demanding scenarios like software migrations, mass updates, or installing brand new business software.

    Progent's Help Desk staff of veteran network consultants provides your computer users in Riverside or anywhere in the state of California immediate access to an efficient support group with extensive background offering phone consulting and online diagnostics for IT systems powered by UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft components. Progent's focus is to earn the Call Center recognition as a key enabler of business efficiency, and Progent's target is to solve rather than simply annotate network problems.

  • Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Experts staff offers online advanced engineering support and education in key application areas that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for popular Microsoft business applications including CRM, Project, Microsoft Office Word, and Microsoft Office Excel. To find out more information on Progent's consulting, programming, and training offerings for UNIX, Linux, Solaris, Apple Mac, or Microsoft applications, go to Progent's Business Application Experts Services.

    Progent's Apple Mac professionals can support the artistic components of Mac computing by providing phone-based consulting support and training in graphics, audio, and motion video. Progent's consultants can provide assistance in a variety of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with specific procedures like scanning or digitizing audio/video or setting up an audio/video production lab.

    Remote Network and Server Monitoring Services
    Progent can provide businesses in Riverside, or anywhere in the state of California, online computer system monitoring support based on Microsoft Operations Manager network monitoring and reporting, customized by Progent for your environment so your network support is proactive and automated. By exposing emerging problems before they evolve into crashes, remote monitoring can avoid stressful and costly network crises. Progent can also use network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple Mac environments, Microsoft Windows networks, or networks based on a combination of OS platforms.

How Your Riverside Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency online assistance with UNIX/Linux, Sun Solaris, or Apple Mac computer systems, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent.

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