UNIX, Linux, Sun Solaris, Mac OS X Online Support Services for Riverside Small Company Networks
For small and midsize businesses in Riverside or anywhere in California, Progent provides 24x7 phone help for information systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. Progent also can furnish the expertise of Cisco CCIE network specialists for challenging connectivity problems, plus the assistance of CISSP-accredited security engineers to handle high-level security design and diagnostic issues.
Progent's online support services represent exceptional value due to the fact that they are equipped with the real-world experience and the sophisticated tools to solve the majority of network issues quickly. Efficient support reduces immediate costs since solutions require fewer chargeable consulting minutes. Online support also eliminates the cost of sending a consultant to your location. Your organization saves additionally in incidental expenses by reducing or eliminating system downtime and related losses due to business discontinuity, upset customers and vendors, unproductive employees, and distracted executives.
Progent's pricing policy for remote support is structured to leverage your IT service investment. Progent charges per minute for telephone-based assistance, so you owe just for the services that you actually get. In contrast to many remote service firms, Progent requires no initialization fee or minimum fees. Progent's one-minute granularity and simple policy for billing prevent scenarios where speedy. minor fixes somehow end up as big bills. Progent's skill at dealing with technical issues quickly translates into your company saving cash.
Progent's Remote Technical Support Tools
Through years of experience, Progent has fine tuned a collection of customized technologies and proven processes which permit the maximum level of effectiveness for remote technical support and troubleshooting for small business computer networks. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco Systems, Sonicwall and Watchguard. Secure VPN connectivity allows the staff of Progent's online support team to link to your company's computer system without violating network security.
Progent's advanced service reporting application stores extensive records describing the service that Progent's clients have been provided. Progent's staff engineers have the benefit of the history of support rendered to every Progent customer by every consultant. This history of issues and solutions is organized as a readily retrievable proprietary knowledge base that permits Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's advanced accreditations and formal partnerships with key industry leaders including Cisco Systems and Microsoft make available other extensive support knowledge bases as well as to vendors' internal engineering staff so that Progent's remote service specialists can come up with optimal solutions quickly.
Get Online UNIX, Linux, Sun Solaris, or Apple Mac OS X Computer Help from Progent
To get started with Progent's phone services in Riverside or anywhere in California or to learn more about Progent's online support options, call Progent at 888-412-5546 or email Progent at information@progent.com. If your company has a critical requirement for network support, visit Immediate Urgent Support.
Remote Support Services Provided by Progent
Progent's online network support experts offer certified skills in an extensive array of technologies. This broad scope of technical skills enables Progent's consultants to resolve almost any crisis that may crop up in a small business network. Certifications earned by Progent support experts in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Help Desk Specialist, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), CCVP, CCDA and CCDP.
Phone-based technical support services available from Progent to small businesses in Riverside and throughout the state of California include:
UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Mac OS X phone-based support services address a broad spectrum of computer technology such as system infrastructure, messaging systems, network and process security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware economization and simplified administration, and transitioning from legacy systems to Microsoft Windows or Linux-powered environments. Progent's group-oriented approach to solving network problems promotes fast escalation, when required, to engineers with appropriate expertise to tackle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers service costs.
Progent's UNIX and Linux support engineers can offer urgent phone-based assistance troubleshooting anomalies affecting UNIX/Linux systems powered by leading versions of UNIX including:
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting The Cisco Certified Internetwork Expert certification is the top accreditation for networking consultants, and certifies a consultant's network technology knowledge at the master level. Cisco CCIEs know how to handle the most difficult challenges encountered in network planning, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco System's internal product support engineers in isolating problems with Cisco IOS network management tools and coming up with alternate approaches or identifying program patches. Cisco CCIEs offer excellent cost-effectiveness because their broad expertise enables them to solve the most complex problems quickly. In typical cases, less experienced service providers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes.
Few consulting organizations make Cisco-qualified CCIEs available to assist small and medium sized companies. Progent offers quick phone contact with a Cisco CCIE so your company can receive immediate help for severe network infrastructure issues that are hurting business productivity but are beyond the comfort zone of your local network service resources. Progent's Cisco CCIE support experts can interface to your computer system using the latest on-line troubleshooting tools to perform fast, safe, and economical analysis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's top-selling family of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected broadband and IS routers, wireless access points, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network solutions.
Authorized MS Windows Support Progent's Microsoft-qualified online support engineers can deliver computer troubleshooting and IT support for all Microsoft server and application products. Progent is a Microsoft Gold Partner consulting firm and can offer your business the help of consulting engineers who can show you how to configure, support and administer the extensive family of MS Servers including MS Windows 2003 Server, SQL Server, ISA Server, Microsoft BizTalk Server, Commerce Server, Microsoft Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange 2007 Server, Microsoft Application Center, Microsoft SharePoint Portal Server, Virtual Server, and Microsoft Operations Manager 2007 and MOM 2005.
CISSP, ISSAP, and CISM Qualified System Security Experts Progent's certified CISSP and ISSAP security consultants offer a variety of system protection solutions that can improve the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or assist your company to recover rapidly after a serious breach. Security solutions offered by Progent include: in depth security analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; rapid cleanup after virus and worm attacks; integrating firewalls; establishing safe architectures for remote and mobile access; protecting your messaging system against spam and DHA attacks; and establishing round-the-clock proactive monitoring.
Additional Support Services Available from Progent
Progent can provide the services of world-class online consulting professionals for special IT projects that small businesses frequently need. Billing rates for ongoing development or consulting tasks are set according to the level of expertise of the engineers required. Progent's background in these important areas of information technology allows clients to execute major projects within budget and on time. Progent's special remote engineering solutions include:
Help Desk Services
Progent's Help Desk programs for small businesses with networks that incorporate UNIX/Linux, Sun Solaris, Apple Mac, Cisco Systems, or Microsoft platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are ideal for smaller companies who don't have the money or time to build and maintain an internal Help Desk Call Center but who require fast response from a reliable Help Desk Call Center with professional phone support as well as the expertise to escalate the most challenging tasks to advanced consultants.
Progent’s Virtual Help Desk is designed for bigger businesses and operates as a seamless addition to your current Call Center team. Progent's Virtual Call Center can operate as a an escalation option to handle the toughest network problems, or be available in overflow instances when your regular support engineers are swamped.
Progent's Help Desk consulting services can guide you in creating an efficient new Help Desk Call Center or enhancing your established organization, identifying or customizing Call Center software to meet the particular requirements of your business, or providing temporary phone support staff to supplement your existing Help Desk team during high-demand events such as software transitions, mass updates, or rolling out brand new applications.
Progent's Help Desk Call Center staff of seasoned information technology experts offers your clients in Riverside or anywhere in the state of California instant contact with an effective technical support group with extensive experience delivering phone support and online repair service for computer environments powered by UNIX/Linux, Sun Solaris, Apple Mac, Cisco Systems, or Microsoft technology. Progent's charter is to earn the Help Desk perception as a key enabler of business productivity, and Progent's intent is to fix and not merely report network problems.
Business Applications Services: Training, Programming, and Integration
Progent's Applications Experts Team provides online and in-depth engineering expertise and education in key application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for Microsoft business applications including Microsoft CRM, Project, Microsoft Office Word, and Microsoft Excel. For additional information concerning Progent's consulting, custom development, and training services for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, go to Progent's Business Application Experts Services.
Progent's Apple Mac consultants can promote the imaginative facets of Apple Mac systems by providing phone-based consulting services and training in imaging, audio, and motion video. Progent's support professionals can provide expertise in a range of Mac creative tools including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with common jobs like scanning or digitizing audio or video or setting up an audio/video production lab.
Remote Network Monitoring Services
Progent offers companies in Riverside, or anywhere in the state of California, remote computer system monitoring services based on MS Operations Manage (MOM), customized by Progent to suit your environment so your network maintenance is proactive and automated. By detecting looming issues before they cause full-scale emergencies, system monitoring can avoid disruptive and expensive information system failures. Progent can also use network monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple Mac environments, Windows systems, or environments based on a variety of operating systems.
How Your Riverside Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online help with UNIX/Linux, Sun Solaris, or Mac OS X environments, visit Progent's Urgent Online Help, phone 1-800-993-9400, or email information@progent.com.
Microsoft Windows Enterprise Directory demands significant field experience to integrate optimally across a large corporation. Progent’s Microsoft qualified engineers are skilled in designing, integrating, and supporting sophisticated Microsoft Enterprise AD installations. Progent’s fields of expertise with Microsoft Windows 2003 AD include replication issues, multi-domain partition design, repair of corrupted Active Directory objects, dealing with legacy beta version configuration objects in online AD environments, and fixing unsuccessful configurations of Active Directory and AD-integrated applications.
Progent's Linux consulting services offer small and mid-size businesses and developers assistance with administering and supporting Linux systems that run with Microsoft-based networks. Progent offers your business contact with Linux experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISM certification. This wide range of expertise provides you with an easy single consulting firm to help you create and manage a secure and reliable cross-platform connectivity and communications solution that supports Linux and Microsoft coexistence by combining MS Windows with major Linux variations such as RedHat Linux, SUSE, Mandriva Linux, Debian-GNU, and Slackware Linux.
Progent is looking for a range of on-staff employees such as motivated Microsoft Certified Systems Engineers; network consultants with Cisco CCDP or CCIE credentials; and specialists in fault-tolerant system architecture with experience in mobile connectivity, wireless networking, high-availability systems, business continuity solutions, data protection, and server virtualization. Progent is also hiring desktop support experts, remote troubleshooting professionals, and CISSP or CISA accredited security consultants. Progent is also seeking experienced managers who can perform efficiently in Progent's dynamic, virtual office model. Progent works with independent consultants with in-depth knowledge and hands-on background in crucial information technology areas outside Progent's primary technical focus. Our Experts Group hires independent consultants who can provide advice and programming support for strategic applications that include Manufacturing Resource Planning, Enterprise Resource Planning, or CRM; have in-depth knowledge of non-Microsoft platforms such as Linux derivatives, Macintosh, or Sun, or can provide expert help in technologies such as telecommunications, web site design, EDI, web commerce, or database management. Independent consultants qualified by Progent cooperate with our staff engineers to provide end-to-end IT services for small and midsize business networks.
Progent’s professionals offer expertise in multiple technologies related to mobile connectivity including system topology, Activesync, wireless protection, wireless e-mail, Windows Mobile 2003. PDA integration, RIM Blackberry, and mobile application development. Progent's certified professionals can save your business work and expense by using their wireless experience to show you how to choose and configure mobile access technologies that fit the needs of your company. Progent can also tune your network infrastructure so that wireless appliances work better.
Progent’s National Support Center offers national remote troubleshooting for Windows and Cisco-based small business computer networks. Progent's Microsoft and Cisco-qualified service professionals provide telephone help and remote secure network access to isolate and repair technical problems rapidly and economically. The scope of IT expertise available from Progent's team of country-wide service engineers makes it possible to escalate even the most difficult problems to appropriate specialists as needed.
Progent’s Wireless Consulting Services provide a convenient, affordable way for small business computer systems to incorporate the cutting edge wireless connectivity technology. Few small companies have internal computer staffs with the resources to keep current on the fast-changing world of wireless products and services, and even fewer have the field experience to see through the hype and select and configure the optimal solutions for Wi-Fi wireless LAN (WLAN), mobile access, and small office wireless security. For 802.11 WiFi environments, Progent can help you plan and deploy 802.11a, 802.11b and 802.11g compatible wireless link appliances such as the Cisco Aironet wireless access point. Progent can also show you how to configure an acceptable degree of 802.11x security. For wireless messaging and wireless Internet applications for mobile workers, Progent supports devices such as the Research In Motion Blackberry (RIM Blackberry) for mobile email, as well as wireless PDAs, smartphones, and Pocket PCs based on Windows Mobile operating systems with Activesync. Progent’s expertise with the Proxim Tsunami wireless bridge allows you to evaluate and implement building-to-building wireless connectivity.
Progent's expert consultants can show you how to design and deploy a smooth in-place Microsoft Exchange 2003 migration plan that minimizes network disruption, simplifies long-term support requirements, and makes your Exchange 2003 Server easy to administer. For complex multi-server or multi-location upgrades, Progent offers the background to finish your move quickly and affordably. Progent's Exchange 2003 support, repair, and consulting offerings include assistance with the integration of third-party add-ons to Microsoft Exchange 2003 Server that are best aligned to your business goals.
Progent is one of the most expert network consulting firms in Northern California for integrating e-mail solutions based on Microsoft Exchange 2000. Progent specializes in helping small businesses derive all the benefits of Microsoft Exchange Server 2000 under typical situations such as upgrading from Microsoft Exchange 5.5 Server, moving from an ISP-managed or POP3 e-mail system, and using managed services for your Microsoft Exchange 2000 support.
The server cluster feature set incorporated into the high-end editions of MS Windows Server 2008 is radically re-engineered to streamline the deployment, configuration, and administration of server clusters that offer greater levels of system availability, protection, performance, and flexibility. New or enhanced capabilities include automated cluster verification, easier configuration and deployment, unified cluster management, redesigned cluster architecture for increased uptime, hardened security and quorum structure, fewer failure points, greater storage and memory capacity, and improvements for geographically dispersed clusters. Progent's consultants can help your company assess the advantages of Windows clustering, plan and implement a deployment, educate your IT personnel to administer your failover clusters, provide continuing consulting and technical help services, and create and test a business continuity plan.
Progent provides customers access to engineers who have been awarded some of the IT industry's most prized credentials. Progent thinks that customers have the right to be sure that their IT support professionals have accredited training as well as broad real-world backgrounds so that Progent's clients can use Progent's support with trust. In many cases, vendor credentials like the Cisco Certified Internetwork Experts brings privileges for significantly better vendor support than is offered to non-certified consultants, allowing Progent to deliver clients a better level of IT support. In other cases, recognized certifications such as CISSP or ISSEP for IT security can aid enterprise customers to show compliance with regulatory demands by using the assistance of recognized IT professionals.
Microsoft SQL Server 2005 delivers indispensable, familiar tools to IT experts and network users, lessening the difficulty of designing, integrating, managing, and using enterprise information and analytical programs in environments ranging from handheld devices to corporate information systems. The complexity and integration demands of Microsoft SQL Server 2005 require an IT consulting firm with real-world experience and wide knowledge in designing and deploying data-driven, end-to-end business IT applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of more than 10 years of professional work involving Microsoft technology, ensures you success in planning, deploying and supporting Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET platform.
Progent's Data Center engineers can help you identify high availability data centers that match the specific needs of your business. High availability off-site data centers are especially attractive to small companies due to of their low cost and convenience in comparison to pursuing a do-it-yourself strategy. Trying to design an in-house data center with even a minimum level of fault tolerance is too expensive for typical small organizations. Progent is ready to show you how to reap all the benefits of high availability data centers and 24x7 colo sites by providing a complete range of consulting and support services.
For small and midsize businesses in Riverside or anywhere in California, Progent provides 24x7 phone help for information systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a combination of UNIX-family systems and Microsoft technology. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. Progent also can furnish the expertise of Cisco CCIE network specialists for challenging connectivity problems, plus the assistance of CISSP-accredited security engineers to handle high-level security design and diagnostic issues.
The Cisco Certified Internetwork Expert certification is the top accreditation for networking consultants, and certifies a consultant's network technology knowledge at the master level. Cisco CCIEs know how to handle the most difficult challenges encountered in network planning, deployment, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco System's internal product support engineers in isolating problems with Cisco IOS network management tools and coming up with alternate approaches or identifying program patches. Cisco CCIEs offer excellent cost-effectiveness because their broad expertise enables them to solve the most complex problems quickly. In typical cases, less experienced service providers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in a few minutes.
Progent's Microsoft-qualified online support engineers can deliver computer troubleshooting and IT support for all Microsoft server and application products. Progent is a 
Progent's certified CISSP and ISSAP security consultants offer a variety of system protection solutions that can improve the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or assist your company to recover rapidly after a serious breach. Security solutions offered by Progent include: in depth security analysis utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Nikto; rapid cleanup after virus and worm attacks; integrating firewalls; establishing safe architectures for remote and mobile access; protecting your messaging system against spam and DHA attacks; and establishing round-the-clock proactive monitoring.
