Fast Online Troubleshooting for Riverside Information Networks
Fast Remote Support for Riverside NetworksFor businesses in Riverside or anywhere in the state of California, Progent offers remote support for networks powered by Microsoft Windows, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided online support to companies in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve challenging networking issues, as well as the services of CISSP and CISM-accredited security consultants to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support engineers offer excellent leverage due to the fact that they possess the real-world background and are equipped with the sophisticated technology required to solve most information system issues quickly. This lowers immediate expenses because service calls accumulate minimal chargeable consulting minutes. Remote help also avoids the cost of sending a consultant to your site. Your organization saves additionally with incidental expenses by reducing or eliminating network downtime and associated costs due to business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online technical support know-how is especially valuable in environments that are dependent on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.

Progent's pricing model for remote support is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are charged only for the support that you actually get. In contrast to typical remote support companies, Progent imposes no startup fee or minimum fees. Progent's one-minute granularity and clean model for pricing save you from scenarios where fast solutions manage to turn into major bills. Progent's skill at dealing with problems quickly means you spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of customized technologies and field-proven methodologies which permit the highest degree of efficiency for online consulting and troubleshooting for computer networks of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the staff of Progent's Technical Response Center to connect to your company's network remotely without breaching corporate security.

Progent's advanced technical support database system keeps comprehensive records describing all service that Progent's clients have received. Progent's staff engineers have the benefit of the records of assistance provided to every Progent client by any engineer. This archive of issues and solutions is organized as a quickly retrievable internal knowledge base that allows Progent's online support professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows daily. Progent's advanced certifications and close partnerships with key vendors such as Cisco and Microsoft open up other extensive technical support databases and permit quick access to vendors' in-house engineering staff so Progent's remote service specialists can find optimal solutions promptly.

Online services provided by Progent to companies in Riverside and throughout the state of California include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services designed to allow small and mid-size organizations to utilize the same cutting-edge technology used by some of the industry's top corporations. Progent's ProSight series of outsourced network management services covers all key facets of modern networking such as email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver web-based management and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite security gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a single platform to manage the entire malware attack progression including blocking, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of critical files, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their connectivity appliances like switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating devices that need critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so that all looming problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an unbiased assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how well the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security standards, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits IT infrastructure assessment.

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting experts for special information technology projects. Progent's rates for ongoing consulting projects are set based on the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology allows customers to complete critical projects economically and on time. Progent's special online consulting solutions include:

  • Call Center Services
    Progent's Help Desk Call Center service options for organizations with networks that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for businesses who lack the money or time to build and maintain an internal Help Desk but who need fast communication with a dependable Help Desk Call Center with professional telephone support as well as the ability to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Call Center is designed for larger businesses and acts as a seamless extension of your existing Helpdesk organization. Progent's Virtual Help Desk can operate as a an escalation option to resolve complex technical problems, or be available in those situations when your other service providers are too busy.

    Progent's Help Desk team of seasoned network professionals gives your computer users in Riverside or anywhere in the state of California rapid access to a large network service resource with substantial experience providing telephone-based consulting and remote repair service for IT systems that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux components. Progent's charter is to earn the Help Desk perception as a solid driver of company success, and Progent's goal is to resolve instead of merely record IT issues.

  • Business Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Experts Team can supply phone-based advanced engineering expertise and education in key application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, programming, and education for Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office Word, and MS Excel. To read additional information concerning Progent's expertise, custom programming, and education services, go to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver organizations in Riverside, or anywhere in the state of California, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to accommodate your business so your network maintenance is proactive and automated. By detecting possible issues before they grow into crashes, automated monitoring can minimize inconvenient and costly service failures. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple Mac environments, Windows networks, or networks that support a variety of platforms.
How Your Riverside Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, Mac OS X, or Linux networks, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Riverside or anywhere in the state of California, Progent's phone-based network support specialists can deliver professional and economical IT help the instant your organization requires it. More than a decade of delivering remote technical assistance has led to Microsoft Gold Partner certification for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting capability and to refine remote access technology to solve IT problems quickly while avoiding the expense and lost time that comes with in-person service visits.

Even if your Riverside company relies on a local freelance support technician or employs an in-house IT staff that know how to deal with ordinary network issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless virtual extension of your on-site resources for situations when your regular service personnel either lack the time or the knowledge to fix unexpected network crises or especially complicated integration projects.

Advantages of Progent's IT Support for Businesses in Riverside
Progent's online IT consulting services enable your Riverside company to have the advantages of timely, enterprise-class network support without the expense of maintaining a full-time IT staff. Your network will derive greater strategic value by being more available, efficient, and secure. Advantages to your company include:

  • Seamless remote extension of your local support resources
    With most companies in Riverside or anywhere in California, local network support resources, whether made up of freelance consultants or an in-house IT staff, can solve the majority of network problems. However, IT crises can strike when local resources are overstretched or unavailable, and some problems may involve IT products that is unfamiliar to your onsite support people. In these instances, Progent's on-call support specialists provide an easy, fast, and budget-friendly way to augment your regular resources and to transfer useful knowledge to increase your capability to handle future problems in-house.

  • Less Reliance on Individual Service Providers
    For network support, smaller organizations commonly depend on independent freelance service providers. Although freelance service people have smaller internal costs than larger consulting companies and can afford to charge marginally less, they are sometimes overextended, making it impossible to respond quickly to urgent situations. If a freelance service provider is busy with another client, sick, on vacation, or in class, the absence of backup help may force your company to go without assistance during an emergency. As your company grows, network unavailability and problems with critical software are more expensive. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent provides an on-call source of reserve support experts to make sure your IT system is always available.

  • Build a Solid Basis for Smooth Growth
    Organizations typically begin with an IT system created on a shoestring budget. Without a robust framework, band-aid repairs can get piled on top of a weak foundation. When a network grows, stability and scalability issues can impede the productivity of the organization. Such poorly designed systems need proper analysis, intelligent strategic planning, and wide IT expertise to upgrade to a network architecture that can offer the solid foundation to meet current business demands and simplify downstream expansion.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller businesses require guidance and technical training to negotiate an ever more complex array of product alternatives available for promoting business success and improving efficiency. Businesses do not need a network consultant who is attempting to resell a specific vendor's products. IT support and product sales can lead to a scenario where the recommended solution is built around a predetermined product rather than the true needs of a business. Progent avoids these dilemmas by offering only services rather than products. This enables Progent to match technical expertise with the best needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, depth of IT expertise, fine tuned remote support tools, and understanding of enterprise networking enable businesses to avoid the limitations associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of hands-on professional background, at the forefront of IT support, executing a wide variety of IT projects for an extensive array of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices training that Progent instills in its support personnel. This guarantees that you get not only world-class technical skills, but also a support engineer with proven methods for using computer knowledge to resolve actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-site visits by the minute. As a result, you owe only for delivered support. Progent does not demand a higher rate for after-hours or priority support, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for services provided during normal working hours. Many support firms impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for fast solutions so you won't be forced to permit minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent has few competitors. Businesses who utilize trusted independent consultants or who employ internal support staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more reliable, protected, and efficient.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to offer 24x7 system monitoring services powered by MS System Center Operations Manager. MS Operations Manager causes your network support to be proactive rather than reactive. By anticipating potential problems before they cause lost productivity, network monitoring can save your information network from stressful and expensive service disruptions.
How Does My Business Begin Receiving Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.















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