Immediate Remote Support for Riverside Computer Systems
Immediate Remote Consulting for Riverside NetworksFor businesses located in Riverside or anywhere in the state of California, Progent offers online technical support for information systems based on any mix of Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft certified professionals have provided online troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure problems, as well as the services of CISA and CISM-accredited security engineers to help with high-level security design and diagnostic issues.

Progent's remote technical support experts offer excellent leverage due to the fact that they possess the real-world background and are equipped with the sophisticated tools necessary to solve most information system issues rapidly. This lowers immediate costs because solutions accumulate fewer billable minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your company saves additionally with indirect expenses by reducing or eliminating network downtime and related losses due to business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's extensive online consulting experience is especially valuable for businesses that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent charges per minute for telephone-based assistance, so you owe just for the support that you actually get. In contrast to many online support firms, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple model for billing eliminate situations where speedy. minor solutions somehow turn into major bills. Progent's skill at handling problems efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of optimized tools and field-tested processes that promote the maximum level of effectiveness for remote technical support and repair for IT networks of any size. Progent provides protected VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the experts of Progent's online support team to communicate with your company's environment without violating system security.

Progent's sophisticated service database system keeps thorough records describing all service that Progent's customers have received. Progent's authorized engineers have the benefit of the history of services delivered to each customer by any engineer. This database of trouble tickets and solutions is stored as a readily accessible support database that enables Progent's online technical engineers to share their knowledge with the whole team to ensure that the quality of Progent's support improves over time. Progent's high-level certifications and close partnerships with major industry leaders including Cisco and Microsoft make available other vast technical databases and permit priority access to manufacturers' internal engineering staff with the result that Progent's remote consulting specialists can come up with the best resolutions promptly.

Online technical support services provided by Progent to businesses in Riverside and anywhere in the state of California include:

Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract IT projects. Progent's rates for ongoing consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these important fields of computer technology enables customers to execute major initiatives within budget and on schedule. Progent's project-based remote engineering services include:
  • Help Desk Support
    Progent's Help Desk service options for organizations with environments based on Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are designed for organizations who lack the money or time to support an in-house Call Center but who need quick response from an effective Call Center with professional telephone assistance plus the expertise to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Help Desk is intended for larger businesses and acts as a transparent extension of your existing Call Center team. Progent's Virtual Help Desk can operate as a an escalation resource to handle the most difficult computer system problems, or be available in those situations when your other resources are swamped.

    Progent's Call Center team of experienced network experts offers your customers in Riverside or anywhere in the state of California instant assistance from a dependable technical support resource with substantial experience offering telephone-based consulting and remote repair service for networks based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's charter is to give the Call Center perception as a solid driver of business success, and Progent's intent is to solve rather than merely annotate network problems.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Experts Team provides phone-based and in-depth engineering expertise and training in special application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Project, Office Word, and MS Office Excel. For additional information on Progent's expertise, custom programming, and education services, see Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that include various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a prior version of System Center, or debug your System Center solution.

  • Remote Network Monitoring Services
    Progent offers businesses in Riverside, or anywhere in the state of California, remote computer system monitoring services based on System Center Operations Manager, adapted by Progent to suit your environment so your computer support is proactive rather than reactive. By uncovering potential trouble spots before they expand into network outages, proactive monitoring can minimize stressful and expensive service failures. Progent can also utilize system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac systems, Microsoft Windows networks, or environments based on a combination of platforms.
How Your Riverside Business Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent remote support with Microsoft, Mac OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or go to Contact Progent. For businesses and startups in Riverside or throughout the state of California, Progent's phone-based network support specialists can provide expert and affordable system support the instant your business requires it. More than 15 years of delivering online technical assistance has led to Microsoft Gold Partner status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to repair network problems quickly while avoiding the expense and lost productivity associated with on-site service visits.

Even if your Riverside organization relies on a regular freelance consultant or employs an in-house organization that know how to handle common network problems, Progentís Microsoft certified engineers can offer a convenient and seamless virtual extension of your local resources for situations when your usual service personnel either lack the time or the expertise to solve unexpected system emergencies or particularly challenging integration problems.

Features of Progent's Online Computer Support for Riverside
Progent's phone support, remote troubleshooting, network security consulting, and network management services give businesses in Riverside or anywhere in the state of California unparalleled leverage for your support investment. Whether you require occasional telephone help and remote troubleshooting or ongoing Help Desk Call Center support and system management, Progent's professionals can provide your office world class network support while allowing you to avoid the expense and administration overhead of maintaining a large in-house IT organization. Key features of Progent's online help program include:

  • Fast Phone Access to Microsoft Certified Support Specialists
    Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to businesses in Riverside and is also ideal for networks in more remote regions of California that have a limited supply of technicians with proven expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Gold Certified Partner consulting company, Progent has the advantage of a broad array of Microsoft support tools, service databases, and continuing education.

  • Per Minute Billing to Minimize Costs
    Progent offers remote help on a per-minute basis, so you are billed only for the support you use. Progent asks for no minimum charge for phone help and requires no periodic subscription fee for services delivered during normal working hours. This saves you from paying big bills for routine fixes.

  • Access to Cisco Network Infrastructure Specialists
    As a Registered Partner for Cisco, Progent can provide the services of on-staff professionals who have experience in planning, implementing, and supporting networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, high-availability, and secure connectivity for wireline and wireless networking.

  • Application Experts Team
    Progent's basic support services consist of technology integration, MS Exchange Server expertise, corporate security design, and Help Desk Call Center support. Progent's Application Experts group offers in-depth consulting expertise in critical application areas. Support offered by the Application Experts Team includes:
    Dynamics GP Consulting and Programming
    Microsoft Project Expertise
    Microsoft Office Excel and Office 365 Excel Consulting and Application Development
    Office Word and Office 365 Word Expertise
    BI Reporting Development and Training
    UNIX, Linux and Solaris Help
    Microsoft SQL 2016 Application Design and SQL Server 2014 Software Development and Troubleshooting
    Oracle Database Administration and Application Development
    MySQL DBA Services and Software Programming
    Apple Mac Integration
    Amazon Marketplace Web Service Application Development

    By providing a full service centralized resource for IT generalists and application experts, Progent is able to deliver timely, inexpensive, and thorough IT solutions that meet the specific needs of your company.

  • Sophisticated Online Connectivity Tools
    Secure online connectivity permits Progent's service professionals to observe precisely what your users see. This makes it easier to find quick fixes to problems that could otherwise demand a costly onsite service call. Cutting-edge remote access tools and experienced technicians together enable Progent to repair most network issues quickly and affordably. Progent is a pioneer in offsite support and automated network analysis.

  • Compatibility with Leading VPN Products
    Progent can provide secure VPN connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing system security.

  • 24-hour Support for High Network Uptime
    For offices with line-of-business applications, Progent offers optional 24x7 online technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this service can help produce maximum network uptime.

  • Help Desk Services
    Progent's Help Desk support programs are designed specifically for budget-conscious offices whose clients require immediate recourse to a Help Desk Call Center with expert phone support and full escalation capability.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, range of IT expertise, refined support tools, and understanding of enterprise networking allow offices to avoid the limitations of exclusive dependence on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

  • In-depth Knowledge of Microsoft's Entire Line of Servers
    Progent can provide in-depth expertise for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment help, Windows Server 2008 R2 upgrades, Windows Server 2003 maintenance, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Exchange Server 2003 migration, plus SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-site visits by the minute. Consequently, you are charged exclusively for received support. Progent does not demand a higher rate for off-hours or priority service, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no minimum fee and requires no retainer for support services delivered during regular business hours. Many service firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for quick solutions so you will not be forced to allow less critical problems to fester.

  • Complete Records of IT Services
    Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many independent consultants or small support organizations who provide minimal documentation or details of services performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support documentation sent by each staff member to every customer. The discipline of documenting and archiving service records results in more efficient support and avoids a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who wonít release the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock system monitoring services based on MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, network monitoring can save your IT network from stressful and costly service disruptions.
How Does Our Company Begin Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.

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