Remote Network Consulting for

Even if your Riverside office deals with a local independent consultant or maintains an in-house organization that know how to deal with the majority of network issues, Progent’s Microsoft certified consultants provide an easy and transparent remote extension of your local resources for situations when your usual IT support personnel either lack the time or the knowledge to solve unexpected system emergencies or especially complicated integration problems.

Features of Progent's Remote Computer Services for Riverside
Progent's phone help, remote repair, system security consulting, and system administration services give small companies in Riverside or anywhere in the state of California unparalleled leverage for your IT budget. Whether you need one-time telephone support and remote network repair or full-time Help Desk outsourcing support and network administration, Progent's experts can deliver your small business enterprise-level IT support while allowing you to eliminate the expense and administration overhead of running a full-service in-house IT organization. Highlights of Progent's online help services include:

• Fast Telephone Contact with Microsoft Qualified Support Specialists
  Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to small companies in Riverside and is also ideal for networks in more remote regions of California that lack consultants with in-depth expertise supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Gold Certified Partner support company, Progent has access to a broad array of Microsoft support tools, service databases, and on-going training.

• Per Minute Rates to Reduce Costs
  Progent offers online support on a minute-by-minute basis, so you are billed only for the support you receive. Progent asks for no minimum fee for phone support and requires no ongoing retainer. This saves you from paying big bills for quick repairs.

• Access to Cisco Certified Network Architecture Specialists
  As a Registered Partner for Cisco Systems, Progent offers access to on-staff specialists with experience in designing, implementing, and managing networking environments based on Cisco technology. Progent can offer a CCIE or CCNP to help you build high-speed, reliable, and protected connectivity for fixed and mobile networking.

• Application Experts Group
  Progent's basic support offerings include system integration, MS Exchange expertise, system security planning, and Help Desk outsourcing services. Progent's Application Experts group offers world-class consulting support for specific application areas. Support available from the Application Experts Group covers:
  • Microsoft Dynamics Great Plains Consulting and Programming
  • Microsoft Customer Relationship Management Help
  • MS Project Expertise
  • MS Excel Programming
  • Microsoft Word Expertise
  • Crystal Reports, MS Access, and FRx Consulting
  • UNIX, Linux and Sun Solaris Support
  • Apple Macintosh Consulting
  By offering a full service one-stop source for network generalists and specialists, Progent is able to deliver fast, affordable, and comprehensive information technology solutions that meet the unique requirements of your company.

• Sophisticated Online Connectivity Software
  Secure remote access permits Progent's service experts to observe exactly what your users see. This makes it easier to produce fast solutions to problems that could otherwise demand a costly personal service call. Effective remote connectivity tools and experienced engineers combine to enable Progent to resolve most network issues quickly and affordably. Progent is a pioneer in online troubleshooting and automated network tracking.

• Compatibility with Mainstream VPN Products
  Progent can provide safe VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing network security.

• Round-the-Clock Service for High Network Uptime
  For small offices with vital applications, Progent offers round-the-clock remote technical services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this service can help ensure high network uptime.

• Help Desk Services
  Progent's Help Desk outsourcing programs are designed specifically for budget-conscious small organizations whose clients require instant access to a Help Desk Call Center with expert telephone support and full escalation capability.

Benefits of Progent's IT Support for Small Offices in Riverside
Progent's online IT consulting services allow your City# small company to have the advantages of on-call, expert network support without the cost of maintaining an in-house IT organization. Your information system will derive added strategic value by becoming increasingly available, efficient, and secure. Advantages to your business include:

• Seamless remote expansion of your on-site IT resources
  For most small offices in Riverside or anywhere in California, nearby network service providers, whether represented by outside consultants or a full-time IT staff, can handle the majority of technical issues. However, serious problems may occur when your regular support personnel are too busy or unavailable, and some trouble may involve technology that is unfamiliar to your onsite service personnel. In these instances, Progent's online service specialists provide an easy, quick, and budget-friendly solution to augment your local resources and to convey valuable information to increase your ability to deal with downstream problems in-house.

• Reduced Dependence on Freelance Consultants
  For network maintenance, small businesses often rely on independent freelance consultants. Although independent consultants have smaller overhead than larger service firms and can afford to charge marginally less, they are sometimes overbooked, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in class, the absence of reserve help may force your company to go without assistance during an emergency. As your company grows, system downtime and problems with vital software are more costly. The budget you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent provides an on-call source of backup support experts to insure your IT system stays available.

• Build a Solid Foundation for Smooth Growth
  Small businesses often start with an information architecture created on a modest budget. Without a scalable framework, band-aid fixes can get thrown onto a weak foundation. As a network grows, reliability and scalability issues can impede the productivity of the organization. These poorly built systems need careful analysis, smart strategic planning, and broad-based IT expertise to evolve to a system infrastructure able to provide the stable foundation to meet current business demands and facilitate future growth.

• Interact with Solution Providers Rather Than Technology Resellers
  Small offices need advice and technical education to navigate through an ever more complex array of technology alternatives capable of accelerating business growth and improving productivity. These companies do not need a network consultant who is attempting to resell a certain vendor's technology. IT support and product sales can result in a situation where the proposed solution is built around a profitable technology rather than the genuine requirements of a client. Progent eliminates these dilemmas by offering only services rather than products. This enables Progent to align technical consulting with the best interests of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's number of employees, breadth of IT experience, fine tuned remote support software, and understanding of corporate IT enable small companies to avoid the pitfalls associated with exclusive dependence on smaller service firms, independent freelance service providers, or over=stretched internal resources.

Progent stands out by providing:

• Certified Expertise in Microsoft's Entire Range of Servers
  Progent can provide in-depth support for Microsoft’s powerful server products with services such as Windows Server 2003 help, Microsoft Windows 2000 migration, Windows NT Server upgrades, Exchange 2003 Server expertise, Exchange Server 5.5 and Microsoft Exchange Server 2000 migration, and Microsoft SQL 2005 integration.

• Proven Methodology
  Progent’s staff of Microsoft and Cisco qualified experts average longer than ten years of real-world professional background, at the front lines of network service, performing a broad range of technical tasks for an extensive mix of clients. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting team. This guarantees that you get not only world-class IT capability, but also a support engineer with proven methods for applying computer knowledge to resolve actual network problems efficiently.

• Value Pricing
  Progent's pricing policy is to charge for online service and in-person help by the minute. As a result, you pay only for delivered support. Progent does not demand a higher rate for off-hours or urgent service, and within California or in areas where Progent provides on-site service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and requires no monthly commitment. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's small granularity does away with large bills for fast fixes so you won't be tempted to allow less critical problems to fester.

• Complete Documentation of Delivered Services
  Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or local service organizations who provide minimal documentation or details of services performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports sent by every consultant to every customer. The discipline of detailing and organizing service activity allows more effective service and avoids a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent can focus on offering hard-to-find services where Progent has few competitors. Businesses who utilize trusted independent service providers or who employ internal support staffs benefit when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, protected, and productive.

• Remote Server Monitoring with Microsoft MOM
  Progent is one of the few support firms to offer 24x7 remote tracking services powered by Microsoft Operations Manager. MOM causes your network maintenance to be anticipatory instead of reactive. By uncovering possible problems before they cause lost productivity, system monitoring can keep your information network from stressful and expensive availability losses.

How Does My Business Start Receiving Remote Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for network support, go to Immediate Urgent Support.