Consulting Support for RIM BlackBerry Environments
RIM BlackBerry SupportBlackBerry mobile PDAs from Research in Motion are one of the most popular solutions for maintaining location-independent access to email, scheduling, web programs, and other critical business data. As the sophistication of small business IT technology has expanded, and as the demand for world-class security, reliability, and recoverability has become the standard for organizations of all sizes, successful integration and support of RIM BlackBerry technology has become increasingly challenging. To deal with issues like data protection, disaster recovery, and synchronization of BlackBerry smartphones with a variety of email systems and company databases, small businesses frequently turn to external consulting firms who offer expertise in BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-qualified consultants who can assist small organizations to plan, manage, and repair BlackBerry solutions economically and efficiently, eliminating the need for an in-house BlackBerry technology specialist and lowering the cost and stress of maintaining wireless workers. Progent's BlackBerry technology engineers have extensive experience working with Progent's Microsoft-Gold certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified network security specialists. This range of experience, combined with Progent's proven remote support capabilities, provides small businesses a budget-friendly solution for integrating RIM BlackBerry technology seamlessly into their information network.

Progent's consultants can assist you with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Exchange setup so that your database and email infrastructure work optimally with BlackBerry Enterprise Server. Progent can also assist you to migrate from older releases of BlackBerry and Microsoft software, configure streamlined administration utilities to help you track and control BlackBerry devices throughout your business, recommend security policies that are right for your company, develop custom mobile software, and make sure that your IT network infrastructure is properly configured to handle your BlackBerry clients. Also, Progent's business continuity specialists can help ensure that your BlackBerry information is included in your scheduled backup processes in order that it can be restored quickly and thoroughly.

Technical Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server streamlines management and support of RIM BlackBerry wireless handsets, offering a single platform for controlling key jobs like smartphone installation, upgrades, and deactivation while also providing a solid infrastructure for security and fault tolerance. BlackBerry Enterprise Server (BES) supports seamless communication between Exchange, Groupwise, or IBM Lotus Domino email platforms and BlackBerry users and allows over-the-air synchronization.

RIM BlackBerry BES Server Configuration Assistance

BlackBerry Enterprise Server provides a wealth of data protection capabilities beginning with automatic encryption of messages sent between a BlackBerry wireless handset and BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BES Server also allows excellent flexibility in adjusting degrees of protection to match the special needs of your mobile network. Progent's BlackBerry certified engineers can help your company to choose advanced security features and enable them remotely. Examples of these over-the-air selectable security settings include:

  • Disable a device
  • Wipe data from a misplaced or stolen BlackBerry device
  • Lock out Bluetooth
  • Activate internal defenses against malware

BlackBerry BES Server also provides versatility in determining mechanisms to prevent BlackBerry users from installing or running unsecure or prohibited code. Progent can assist you to choose protective processes such as:

  • List exactly which programs are permitted on the device
  • Prevent external programs from using non-volatile storage on the device
  • Determine what resources third-party programs can use on the smartphone
  • Restrict the types of connections external applications running on the BlackBerry device can establish
  • Prevent all third-party applications from being loaded or run on the BlackBerry device

How Progent Can Help You to Maintain and Support Your BlackBerry Solution
Progent can deliver an experienced BlackBerry support who has been awarded certifications from Research in Motion in all major aspects of BlackBerry technology. Progent's BlackBerry support skills range from troubleshooting synchronization issues to designing wireless workforce solutions built around BlackBerry Enterprise Server. These RIM BlackBerry certifications and their respective skill sets include:

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist has the knowledge required to install and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified expert can show you how to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical tasks such as resolving enterprise activation issues, adding and removing BlackBerry smartphone clients, setting activation passwords, configuring over-the-air program installation and setup, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry-certified consultants can also show you how to operate administration tools such as the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and utilizing WiFi for activation. Also, Progent can help you understand the function of IT policies in the BlackBerry Enterprise system and assist you to define and install appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your existing Microsoft Exchange architecture for operating smoothly with BlackBerry BES Server or move your BlackBerry system to the most recent version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, managing, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in an email environment based on Exchange Server. Progent's BlackBerry consultant offers support skills in important areas related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can show you how to add and remove BlackBerry device clients on Exchange and Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry devices and user accounts, archive and support storage groups, apply permissions, install the MDS and IM, implement push and pull access control lists, control Exchange Server data flow, create, update, and apply WLAN and VPN configurations, implement SNMP traps for alerts, and generate management reports to summarize SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry technology in a variety of environments such as Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent offers the services of a BlackBerry Certified Solution Designer to assist your business to design, install, test, troubleshoot, and produce documentation for a wireless solution based upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level consulting services for BlackBerry include business and technology needs assessment, system design, deployment strategy and implementation, performance optimization, configuration of a fault-tolerant architecture, information backup and business recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your functional goals and to design a mobile wireless system that fits within your information technology budget and aligns with your business plans. Progent can clarify the implications of your operational policies on the design of a BlackBerry Enterprise Solution, assess your current network infrastructure's suitability to support a BlackBerry BES Server, assist your organization to decide which management model and equipment meet your needs, and evaluate your email and messaging system topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart decisions about options for software editions, processors and mass storage, network architecture, and application configuration.

To maximize system security, Progent's BlackBerry-certified consultant can help you to select and activate sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-qualified security specialists to perform company-wide security vulnerability and compliance testing and suggest improvements to accommodate your BlackBerry environment.

Contact Progent for Assistance from a RIM BlackBerry-Certified Professional
To contact Progent about consulting help for BlackBerry mobile wireless technology, call 1-800-993-9400 or refer to Contact Progent.




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