World-class Remote Consulting Expertise for BlackBerry Technology
BlackBerry Online Troubleshooting HelpSecure and reliable connectivity from smartphones to messaging systems like Exchange, Lotus Domino, or Novell GroupWise has become a necessity for companies of any type who wish to maximize productivity. RIM's BlackBerry devices and the BlackBerry Enterprise Server are among the premiere technologies for enabling and managing mobile connectivity. But, maintaining efficient BlackBerry systems has become complex due to the sophisticated tools that exist to fulfill the requirement for world-class protection and non-stop operation. Progent's BlackBerry certified consultants are experienced at delivering remote consulting expertise for BlackBerry systems, reducing support expenses and taking care of problems more quickly than is feasible via traditional on-site consulting.

Progent has a large group of remote consultants qualified to support networks that incorporate products from all popular vendors. (Refer to technical certifications of Progent's consultants.) Progent's Cisco-certified CCIE network engineers can help you to manage complex issues with your network environment. Progent's Apple certified specialists can help your business to interface Macs with your mobile connectivity environment and can provide support with iPhone integration and management. Progent's Linux engineers can provide expertise in supporting servers based on various distributions of Linux including RedHat, SUSE Linux, Debian GNU/Linux, CentOS, Ubuntu Linux, Mandriva Linux, PCLlinuxOS, fedora, and Gentoo Linux. This range of expertise allows Progent to act as a one-stop solution for any consulting assistance needed in multi-vendor networks and eliminates the finger-pointing that small businesses often encounter when looking for technical support.

Progent's network security engineers have earned top security credentials such as Certified Information Security Manager and Information System Security Architecture Professional. Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security services for small businesses include a pair of ultra-affordable security inventory testing service packages that enable small companies to get an independent network security assessment from a Progent security engineer to uncover possible weaknesses in the security posture you expose on both sides of your firewall.

Technical Support for BlackBerry BES Server
BlackBerry BES Server streamlines administration and maintenance of BlackBerry wireless handsets, offering a single solution for controlling key tasks such as smartphone deployment, updates, and deactivation and also providing a strong foundation for security and high availability. BlackBerry Enterprise Server (BES) delivers transparent communication between Exchange, Novell GroupWise, or Lotus messaging platforms and BlackBerry users and allows over-the-air synchronization.

BlackBerry Enterprise Server Configuration Assistance

BlackBerry Enterprise Server features a wealth of security options beginning with advanced encryption of information transmitted between a BlackBerry wireless handset and BES Server based on Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry BES Server also permits great versatility in selecting degrees of protection to meet the special needs of your company's environment. Progent's BlackBerry authorized engineers can assist you to choose powerful security features and enable them remotely. Samples of these wirelessly configurable security settings are:

  • Lock down a BlackBerry device
  • Erase data from a lost smartphone
  • Disable Bluetooth
  • Activate built-in protection against malicious attacks

BlackBerry Enterprise Server also offers flexibility in determining how to keep BlackBerry users from installing or running unsecure or prohibited applications. Progent can assist you to select protective processes like:

  • Specify exactly what applications are allowed on the device
  • Prevent external software from allocating persistent memory on the BlackBerry device
  • Determine what functions external software can use on the BlackBerry device
  • Restrict the kinds of access third-party applications running on the device can establish
  • Prevent all third-party programs from being loaded or run on the device

Progent's Online BlackBerry-Certified Consulting Services is Quick and Economical
For companies in Rochester, New York who need fast and affordable access to a certified BlackBerry support expert, Progent offers efficient online assistance from a veteran support staff who have delivered network solutions to organizations in every state in the U.S. (Refer to Progent's customer testimonials.)

Online support avoids travel costs and allows consultants to solve problems rapidly, allowing you to minimize lost productivity. Progent's BlackBerry consultants have earned accreditations in all BlackBerry solutions and can provide professional support in areas including fixing synchronization issues, configuring BlackBerry Enterprise Server (BES), and creating a secure, fault-tolerant network architecture for RIM BlackBerry users. Certifications earned and skill sets offered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingProgent's BlackBerry Certified Support Specialist can help you to carry out common technical functions such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account configurations, launching e-mail filters and auto-signature, modifying user profiles, upgrading BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to run with your corporate email software. Progent's seasoned experts can in addition help you to resolve a broad range of issues associated with synchronization, device detection, email consistency, web browsing, wireless connections, Instant Messaging, workstation application configuration, and BlackBerry Desktop Redirector.

As a leader in providing nationwide remote support for small business networks, Progent offers responsive and economical access to a BlackBerry Certified Support Specialist. Progent's online technical support expertise keeps your BlackBerry technical support costs low and, by dealing with issues quickly, optimizes the productivity of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and support the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry-certified specialist can help you to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical procedures such as troubleshooting enterprise activation problems, registering and removing BlackBerry smartphone clients, activating passwords, configuring wireless program loading and configuration, deploying and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.

Progent's BlackBerry consultants can also assist you to use management tools such as the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow problems, and using wireless LANs for enterprise activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry BES environment and assist you to define and implement sensible security options.

Progent's certified Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your existing Microsoft Exchange Server infrastructure for working smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the latest edition of Microsoft Exchange.

Contact Progent to Get Help from a BlackBerry-Qualified Professional
If you wish to ask Progent about engineering help for BlackBerry wireless integration, phone 1-800-993-9400 or go to Contact Progent.

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