Introduction to Progent's Consulting Services for BlackBerry Solutions
BlackBerry Consulting and Integration ServicesMobile access to email, address books, schedules, and web applications has become a vital feature of IT networks for companies of all types. RIM BlackBerry handhelds are among the most powerful devices for achieving anywhere, anytime connectivity. But the network architecture needed to accommodate BlackBerry smartphones has grown significantly more sophisticated as the demand for non-stop operation and rock-solid security has heightened. Progent's RIM certified engineers specialize in delivering small businesses enterprise-class IT expertise and technical services that are economical and efficient.

Being a Microsoft Gold Partner with more than a decade of experience working with Exchange, Progent's consultants can provide in-depth expertise for incorporating BlackBerry and Microsoft technology by offering support services such as Microsoft Exchange 2010 support as well as by offering complementary services like Lync Server 2010 integration and MS Office Communications Server support to help control Instant Messaging and rich presence. Progent's MS SQL Server 2016 integration consultants and MS SQL Server 2014 experts can configure and repair your SQL server to work efficiently with BlackBerry Enterprise Server (BES), and Progent's MS Data Protection Manager specialists can help you to develop archiving and restore processes to safeguard your messaging data and reduce productivity loss in the event of a crash of your messaging system.

Progent also maintains one of the country's largest teams of Cisco qualified CCIE network engineers who are available remotely to provide expert assistance for designing and repairing your network so that it accommodates your BlackBerry system with a high degree of resilience, scalability, protection, and maintainability. CCIEs are elite networking consultants who are awarded this top-level status only as a result of intense testing by Cisco. CCIEs can handle even the most complicated issues surrounding network design, integration, troubleshooting, and support.

Consulting Expertise for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server simplifies administration and maintenance of RIM BlackBerry wireless handsets, offering a centralized platform for controlling critical tasks like device deployment, updates, and retirement and also providing a solid foundation for data protection and high availability. BlackBerry Enterprise Server (BES) delivers seamless communication between Exchange, Novell GroupWise, or Lotus email platforms and BlackBerry users and supports over-the-air synchronization.

RIM BlackBerry BES Server Configuration Support

BlackBerry BES Server includes a wealth of security options beginning with automatic data encryption of information transmitted between a BlackBerry wireless handset and BlackBerry Enterprise Server based on AES or Triple DES. BlackBerry Enterprise Server also permits excellent versatility in adjusting degrees of protection to match the specific requirements of your environment. Progent's BlackBerry certified engineers can help you to select powerful security functions and activate them wirelessly. Examples of these wirelessly selectable security features are:

  • Lock down a smartphone
  • Erase information from a missing or stolen device
  • Disable Bluetooth functionality
  • Enable built-in protection against malicious attacks

BlackBerry BES Server also offers versatility in selecting how to keep BlackBerry users from loading or executing unsecure or unauthorized code. Progent can assist you to select blocking techniques like:

  • Specify exactly which applications are allowed on the device
  • Prevent external programs from allocating non-volatile memory on the BlackBerry smartphone
  • Determine which resources third-party applications can use on the BlackBerry smartphone
  • Restrict the kinds of access third-party applications running on the BlackBerry smartphone can establish
  • Block all external applications from being loaded or run on the device

Professional BlackBerry Consulting Services Available Remotely from Progent
Progent's certified RIM BlackBerry support specialists are accessible by phone to provide expert technical help to companies in the Rochester area or anywhere in the state of New York. Progent's experienced remote technical support experts have helped businesses solve network problems and cut IT service costs in each state in the U.S. and established a large base of loyal clients. (Refer to Progent's client testimonials.)

Progent offers remote help for a wide array of issues associated with RIM BlackBerry products including synchronization, configuration with Exchange, managing BlackBerry Enterprise Server, and improving wireless security. Important BlackBerry certifications awarded to Progent's consulting experts include:

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist can provide the skills required to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry expert can assist you to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical procedures including resolving enterprise activation issues, registering and deleting BlackBerry device users, activating passwords, configuring wireless program loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also show you how to operate management software like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and utilizing wireless LANs for enterprise activation. Also, Progent can explain the function of operational policies in the BlackBerry BES environment and help you to define and implement appropriate security configurations.

Progent's certified Microsoft Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your current Microsoft Exchange architecture for working in conjunction with BlackBerry BES Server or move your BlackBerry system to the most recent version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, managing, monitoring, and maintaining one or multiple BlackBerry BES Servers in an email environment based on Microsoft Exchange Server. Progent's BlackBerry-certified consultant has support skills in important areas related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can show you how to add and delete BlackBerry smartphone clients on Exchange Server and Microsoft Active Directory, configure, monitor, and manage BlackBerry BES Server, manage BlackBerry smartphones and client accounts, archive and manage storage groups, apply permissions, install the MDS and IM, install access control lists, manage Microsoft Exchange data flow, generate, update, and apply wireless LAN and Virtual Private Network configurations, implement SNMP traps, and produce reports based on SNMP results.

Progent's BlackBerry expert can support your BlackBerry solution in a number of environments that can include Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to assist you to design, install, validate, troubleshoot, and produce documentation for a wireless environment based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's world-class consulting services for BlackBerry technology include business and network requirements analysis, system design, deployment strategy and execution, performance tuning, configuration of a high-availability architecture, data backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your technical goals and to design a wireless system that fits within your information technology budget and supports your business plans. Progent can explain the implications of your operational policies on the design of a BlackBerry Enterprise Solution, assess your existing network architecture's ability to accommodate a BlackBerry Enterprise Server, help your organization to determine which administration approach and equipment meet your needs, and evaluate your messaging environment configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make informed decisions concerning alternatives for software editions, server hardware and mass storage, network architecture, and application configuration.

To optimize system protection, Progent's BlackBerry consultant can help you to select and activate sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-qualified security specialists to run company-wide security vulnerability and compliance testing and suggest enhancements to support your BlackBerry environment.

Contact Progent to Get Help from a RIM BlackBerry-Certified Expert
In order to contact Progent about consulting expertise for BlackBerry wireless technology, call 1-800-993-9400 or visit Contact Progent.

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