Consulting Support for BlackBerry Technology
RIM BlackBerry SupportBlackBerry mobile smartphones were at one time one of the most successful products for achieving mobile access to email, scheduling, web-based programs, and other vital business information. Progent can provide Rochester, New York businesses support from BlackBerry-qualified professionals who can help businesses to maintain their BlackBerry environments or transition smoothly to a current smartphone platform.

As the complexity of small business networks has increased, and as the demand for world-class protection, dependability, and disaster recovery has grown to be the standard for businesses regardless of size, effective deployment and support of BlackBerry solutions has become more challenging. To deal with issues such as security, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging servers and company databases, small organizations frequently resort to outside consulting firms who offer expertise in BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-certified consultants who can assist small businesses to design, manage, and troubleshoot BlackBerry environments economically and effectively, dispensing with the necessity for an in-house BlackBerry solutions specialist and reducing the cost and hassle of maintaining wireless workers. Progent's BlackBerry specialists have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified security specialists. This breadth of knowledge, coupled with Progent's efficient online service delivery capabilities, provides small companies an economical solution for incorporating RIM BlackBerry technology productively into their business information network.

Progent's engineers can help you with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Exchange setup so that your database and messaging infrastructure function efficiently with BlackBerry BES Server. Progent can also show you how to migrate from previous releases of BlackBerry and Microsoft technology, configure streamlined administration tools to enable you to track and control BlackBerry smartphones across your company, recommend security policies that are right for your company, develop custom wireless applications, and make sure that your network architecture is appropriately configured to handle your BlackBerry users. In addition, Progent's disaster recovery consultants can help make sure that your BlackBerry data is incorporated in your regular backup procedures in order that it can be recovered quickly and thoroughly.

Integration Expertise for BlackBerry Enterprise Server (BES)
Research in Motion's advanced solution for administering large collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server (BES). This powerful software allows Microsoft Exchange Server, Lotus Domino, or Groupwise users to send and receive emails that stay encrypted in wireless transit to provide optimum security. BlackBerry BES Server also streamlines a wide selection of crucial management tasks ranging from BlackBerry setup and updates to wireless security and fault tolerance.

RIM BlackBerry BES Server Integration Assistance

Progent's BlackBerry-qualified consultants can help you utilize RIM BlackBerry BES Server to perform routine tasks such as:

  • Deploy and manage applications
  • Schedule smartphone, program, and policy updates
  • Upgrade BlackBerry device firmware remotely
  • Control user settings with BlackBerry's vast library of policies

Progent's BlackBerry-certified engineers can also help you to utilize BlackBerry Enterprise Server to implement key procedures not available with the entry-level BlackBerry Enterprise Server Express. These tasks include:

  • Install and support BlackBerry's fault-tolerant infrastructure based on virtual servers
  • Install BlackBerry smartphones remotely
  • Set specialized management roles
  • Monitor and analyze the integrity of your BlackBerry system

Progent's Remote BlackBerry-Qualified Support is Quick and Economical
For companies in Rochester, New York who need quick and economical help from a qualified BlackBerry consultant, Progent provides effective online assistance from a veteran network support team who have provided IT solutions to companies in each state in the country. (See Progent's customer testimonials.)

Remote consulting services avoids travel expense and enables specialists to solve technical issues rapidly, allowing you to minimize lost productivity. Progent's RIM BlackBerry specialists have earned accreditations in all BlackBerry solutions and can provide professional support in areas including fixing synchronization problems, deploying BlackBerry Enterprise Server (BES), and creating a secure, fault-tolerant network architecture for RIM BlackBerry users. Certifications held and skill sets offered by Progent's BlackBerry specialists include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent can provide the services of a BlackBerry Certified Solution Designer to help you to plan, deploy, test, repair, and document a wireless solution based upon the combination of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's high-level engineering support services for BlackBerry technology include business and technology needs analysis, system design, installation strategy and execution, performance optimization, configuration of a high-availability environment, data backup and disaster recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your functional objectives and to design a wireless system that fits within your information technology budget and supports your business plans. Progent can clarify the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's ability to support a BlackBerry BES Server, help your organization to determine which management approach and hardware products match your requirements, and analyze your email and messaging environment configuration. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on each other so you can make informed decisions about alternatives for software versions, server hardware and storage, network design, and application configuration.

To maximize network protection, Progent's BlackBerry expert can help your company to select and enable sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-qualified security specialists to perform company-wide security assessment and compliance validation and recommend enhancements to support your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for installing, managing, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging environment powered by Microsoft Exchange Server. Progent's BlackBerry consultant has support skills in important areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can assist you to add and remove BlackBerry device users on Microsoft Exchange and Windows Active Directory, configure, monitor, and administer BlackBerry BES Server, administer BlackBerry smartphones and user accounts, back up and maintain storage groups, configure permissions, set up the MDS and Instant Messaging, install access control lists, control Exchange data flow, create, update, and assign wireless LAN and Virtual Private Network configurations, set up SNMP traps, and produce management reports based on SNMP results.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a variety of environments such as Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent for Help from a BlackBerry-Certified Specialist
If you wish to get in touch with Progent about technical assistance for BlackBerry wireless solutions, phone 1-800-993-9400 or refer to Contact Progent.
















© 2002- 2019 Progent Corporation. All rights reserved.