Enterprise-class Remote Support Expertise for BlackBerry Technology
BlackBerry Remote Troubleshooting SupportSecure and dependable connectivity from smartphones to messaging systems like Exchange Server, Domino, or Groupwise is now a strategic requirement for businesses of any size who wish to optimize productivity. Research in Motion's BlackBerry smartphones and the BlackBerry Enterprise Server are among the most popular technologies for building and administering mobile communications. But, supporting efficient BlackBerry systems is increasingly complex because of the advanced tools available to meet the requirement for enterprise-class security and non-stop operation. Progent's BlackBerry certified consultants are experienced at providing remote consulting expertise for BlackBerry environments, reducing service expenses and taking care of problems faster than is feasible with ordinary on-premises service providers.

Progent maintains a large team of remote consultants certified to support networks that incorporate products from all major vendors. (See industry certifications of Progent's consultants.) Progent's Cisco-certified CCIE engineers can assist you to manage challenging problems with your infrastructure. Progent's Apple certified specialists can assist you to interface Macs with your wireless connectivity environment and can provide help with iPhone integration and management. Progent's Linux consultants can offer expertise for managing application servers powered by various versions of Linux such as RedHat Linux, SUSE, Debian-GNU, CentOS, Ubuntu, Mandriva Linux, PCLOS, fedora Linux, and Gentoo Linux. This breadth of expertise permits Progent to offer a one-stop source for any IT consulting required in multi-platform networks and avoids the blame game that small organization commonly encounter when looking for technical help.

Progent's IT security engineers have been awarded top security credentials such as CISA and ISSAP. Progent's enterprise-class security experts can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security consulting services for small companies include two economical security vulnerability scanning service packages that enable small companies to get an independent network security evaluation from a Progent security engineer to uncover potential weaknesses in the security profile you expose inside and outside your security perimeter.

Consulting Expertise for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) simplifies management and support of RIM BlackBerry devices, offering a single solution for controlling critical jobs such as smartphone installation, upgrades, and retirement while also offering a strong infrastructure for security and fault tolerance. BlackBerry BES Server delivers transparent communication between Exchange Server, Groupwise, or Lotus messaging servers and BlackBerry users and allows wireless synchronization.

BlackBerry BES Server Troubleshooting Help

BlackBerry Enterprise Server includes a variety of security capabilities starting with advanced data encryption of messages transmitted between a BlackBerry smartphone and BlackBerry BES Server using Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also permits excellent flexibility in adjusting degrees of protection to match the special needs of your company's network. Progent's BlackBerry authorized consultants can assist you to choose advanced security features and enable them remotely. Examples of these wirelessly selectable security settings include:

  • Disable a BlackBerry smartphone
  • Erase information from a missing smartphone
  • Lock out Bluetooth functionality
  • Activate internal protection against malware

BlackBerry BES Server also offers flexibility in selecting how to prevent mobile users from installing or running unsecure or prohibited applications. Progent can help you to select blocking processes such as:

  • Specify precisely what applications are permitted on the device
  • Prevent external programs from using persistent storage on the device
  • Select which resources third-party applications can access on the BlackBerry smartphone
  • Limit the kinds of access third-party programs running on the device can establish
  • Prevent all third-party programs from being installed or executed on the smartphone

Some Ways That Progent Can Assist Your Business to Manage and Support Your BlackBerry Environment
Progent can deliver a seasoned engineer who has been awarded certifications from Research in Motion in all major aspects of BlackBerry integration. Progent's BlackBerry support skills range from resolving synchronization issues to designing wireless productivity solutions built around BlackBerry BES Server. These RIM BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmA Progent BlackBerry Certified Support Specialist can assist your business to perform basic technical functions such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account configurations, launching e-mail filters, editing user profiles, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to run with your corporate email software. Progent's seasoned experts can also help you to resolve a wide array of problems concerning synchronization, handset detection, email consistency, web access, wireless connectivity, Instant Messaging, PC software configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing nationwide remote consulting services for small business networks, Progent offers quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your wireless technical support expenses at a minimum and, by solving problems quickly, improves the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to plan, install, test, repair, and produce documentation for a wireless solution based upon the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's high-level consulting support services for BlackBerry technology include business and network requirements assessment, solution design, roll-out strategy and implementation, performance tuning, configuration of a fault-tolerant architecture, data backup and disaster recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your operational objectives and to create a wireless environment that meets your IT budget and aligns with your business plans. Progent can explain the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's suitability to accommodate a BlackBerry Enterprise Server, help you to determine which management model and physical components meet your requirements, and evaluate your messaging environment configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart decisions about alternatives for software editions, server hardware and mass storage, network design, and application set up.

To optimize system security, Progent's BlackBerry-certified expert can assist you to choose and enable appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-qualified security engineers to perform company-wide security assessment and compliance testing and suggest enhancements to support your BlackBerry environment.

Contact Progent for Help from a BlackBerry-Certified Expert
In order to get in touch with Progent about technical support for BlackBerry wireless technology, call 1-800-993-9400 or see Contact Progent.

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