Enterprise-class Online Support Services for BlackBerry Technology
BlackBerry Online Configuration AssistanceSecure and uninterrupted connectivity from handheld devices to messaging platforms like Microsoft Exchange Server, Lotus Domino, or Groupwise has become a strategic requirement for businesses of any size who want to maximize competitiveness. Research in Motion's BlackBerry smartphones and the BlackBerry BES Server are some of the most popular solutions for enabling and managing wireless connectivity. However, supporting productive BlackBerry systems is increasingly challenging due to the advanced tools available to fulfill the demand for world-class protection and non-stop operation. Progent's BlackBerry qualified engineers are experienced at delivering remote consulting services for BlackBerry environments, reducing support expenses and taking care of problems faster than is feasible with ordinary on-site service providers.

Progent has a large team of remote consultants certified to support IT system that incorporate technology from all major vendors. (Refer to technical certifications of Progent's engineers.) Progent's Cisco CCIE engineers can assist you to manage challenging issues with your infrastructure. Progent's Apple certified experts can assist your business to integrate Macintosh computers with your mobile communications environment and can provide expertise with Apple iPhone and iPad integration. Progent's Linux specialists can offer assistance in managing application servers based on all leading distributions of Linux such as RedHat, SUSE Linux, Debian GNU/Linux, CentOS, Ubuntu Linux, Mandriva Linux, PCLlinuxOS Linux, fedora, and Gentoo Linux. This range of support skills allows Progent to act as a one-stop solution for IT support needed in mixed-platform networks and avoids the blame game that small businesses commonly confront when trying to find computer support.

Progent's information technology security engineers have earned prestigious security credentials such as GIAC and ISSAP. Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security consulting services for small companies include a pair of ultra-affordable security inventory scanning service bundles that enable small businesses to receive an impartial network security evaluation from a Progent security engineer to determine possible risks in the security profile you present on both sides of your security perimeter.

BlackBerry Enterprise Server Integration Support
The BlackBerry Enterprise Server gives companies a centralized and secure source for integrating BlackBerry wireless devices into their email, collaboration, and application infrastructure. BlackBerry Enterprise Server enables mobile BlackBerry clients to connect to Exchange, IBM Lotus Domino, or Novell GroupWise email and to synchronize BlackBerry smartphones with PC desktops to achieve data consistency for applications like calendars, address books, tasks, instant messaging, and custom business software. Due to BlackBerry Enterprise Server support for Exchange, users carrying BlackBerry smartphones can have push-based connectivity with Exchange messages as well as to IM-capable software through Microsoft Live Communications Server and Microsoft Lync Server 2010 integration.

BlackBerry BES Server Support Services

Progent's BlackBerry-qualified consultants can assist you to design, install, and troubleshoot BlackBerry BES Server so that you maximize the productivity of BlackBerry clients, simplify the management of a BlackBerry solution, and reduce the cost of supporting mobile workers.

Progent's Online BlackBerry-Certified Technical Support is Quick and Economical
For companies in Rochester, New York who require quick and economical help from a certified BlackBerry support expert, Progent offers efficient remote help from a veteran support staff who have delivered IT solutions to organizations in each state in the U.S. (See Progent's client testimonials.)

Remote consulting services avoids travel expense and lets engineers solve technical issues quickly, allowing you to reduce lost productivity. Progent's RIM BlackBerry consultants have been awarded certifications in all BlackBerry technologies and offer expert support in fields such as resolving synchronization issues, deploying BlackBerry BES Server, and creating a secure, high-availability network infrastructure for RIM BlackBerry users. Certifications held and practice areas mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsProgent's BlackBerry Certified Support Specialist can assist your business to carry out basic technical operations such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account settings, setting up messaging filters and auto-signature, changing user accounts, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to work with your company messaging software. Progent's certified experts can in addition help you to troubleshoot a broad range of issues associated with synchronization, handset detection, messaging reconciliation, web browsing, mobile connections, IM, workstation software installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide online support for small business networks, Progent can provide quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your wireless support expenses at a minimum and, by resolving problems promptly, optimizes the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist has the knowledge required to configure and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can help you to utilize tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical procedures including troubleshooting enterprise activation issues, adding and deleting BlackBerry smartphone clients, activating passwords, implementing over-the-air software loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and restore processes.

Progent's BlackBerry consultants can also help you to operate administration tools such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and using WiFi for activation. In addition, Progent can help you understand the function of IT policies in the BlackBerry Enterprise system and assist you to define and implement appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your existing Microsoft Exchange Server architecture for working in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the latest version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for installing, managing, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging system based on Microsoft Exchange Server. Progent's BlackBerry consultant has support skills in key technologies related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can assist you to install and delete BlackBerry device clients on Exchange Server and Active Directory, set up, track, and administer BlackBerry BES Server, administer BlackBerry handhelds and user accounts, archive and manage storage groups, apply permissions, install the MDS and IM, deploy push and pull access control lists, manage Exchange data flow, create, edit, and apply wireless LAN and Virtual Private Network configurations, implement SNMP traps for alerts, and produce management reports based on SNMP data.

Progent's BlackBerry-certified expert can help you with your BlackBerry technology in a variety of environments such as Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent can provide the services of a BlackBerry Certified Solution Designer to help your company to plan, install, validate, repair, and produce documentation for a wireless solution based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's world-class consulting support services for BlackBerry technology include business and network requirements analysis, solution architecture, deployment planning and execution, performance optimization, design of a high-availability environment, information backup and business recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your technical goals and to design a mobile wireless solution that meets your IT budget and aligns with your business strategy. Progent can explain the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's ability to accommodate a BlackBerry BES Server, help you to decide which management approach and equipment match your needs, and evaluate your email and messaging system topology. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on each other so you can make informed decisions concerning options for software versions, processors and mass storage, network architecture, and application set up.

To maximize system protection, Progent's BlackBerry-certified consultant can assist your company to choose and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-qualified security specialists to perform company-wide security vulnerability and compliance validation and suggest improvements to accommodate your BlackBerry environment.

Call or Email Progent to Get Assistance from a BlackBerry-Qualified Expert
In order to get in touch with Progent about professional help for BlackBerry wireless solutions, call 1-800-993-9400 or see Contact Progent.

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