Immediate Remote Help for Rochester IT Networks
Urgent Remote Support for Rochester NetworksFor organizations in Rochester or anywhere in the state of New York, Progent provides remote support for computer systems powered by Microsoft Windows, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft certified professionals have delivered remote troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle challenging networking problems, plus the assistance of CISA and CISSP-certified security consultants to help with advanced security architecture and diagnostic jobs.

Progent's online technical support engineers provide excellent value due to the fact that they have the practical experience and have access to the sophisticated tools required to resolve the majority of network problems quickly. This lowers direct expenses because solutions require fewer billable minutes. Online support also avoids the cost of sending an engineer to your location. Your company saves even more with indirect costs by reducing or avoiding network downtime and associated losses stemming from business discontinuity, disgruntled clients, idle workers, and de-focused management. Progent's advanced remote consulting expertise is particularly helpful for businesses that are dependent on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's billing model for online support is structured to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you owe exclusively for the services that you actually get. Unlike many remote service organizations, Progent requires no service activation surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing avoid situations where fast repairs manage to turn into substantial tabs. Progent's skill at solving problems efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-proven methodologies which allow the maximum level of effectiveness for remote consulting and repair for information networks of all sizes. Progent offers protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's online support team to link to your company's environment remotely without breaching network security.

Progent's powerful technical support reporting system includes detailed documentation for all service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the specifics of support delivered to each client by any engineer. This archive of problems and responses is structured as a readily retrievable proprietary knowledge base that enables Progent's remote support engineers to communicate their experiences company-wide to ensure that the quality of Progent's support services improves over time. Progent's advanced certifications and close partnerships with major technology companies including Cisco and Microsoft make available other extensive technical support knowledge bases and permit fast access to manufacturers' in-house engineering staff so Progent's remote service experts are able to arrive at the most efficient resolutions promptly.

Remote technical support services available from Progent to customers in Rochester and throughout the state of New York include:

Additional Support Services Available from Progent
Progent can provide the services of world-class online consulting professionals for special IT projects. Progent's rates for longer-term consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these special fields of information technology enables clients to complete critical initiatives economically and on time. Progent's special remote consulting services include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center service offerings for businesses with networks based on Microsoft, Cisco, Mac OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are well suited for organizations who lack the budget to assemble and manage an internal Help Desk Call Center but who want quick communication with an effective Help Desk Call Center with proficient phone support plus the ability to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and operates as a seamless supplement to your established Helpdesk organization. Progent's Virtual Help Desk can act as a an escalation option to handle the toughest computer system problems, or be available in hectic circumstances when your ordinary resources are too busy.

    Progent's Call Center staff of experienced network professionals provides your clients in Rochester or anywhere in the state of New York fast assistance from a reliable technical support group with extensive experience delivering telephone-based support and online repair service for computer environments powered by Windows, Cisco, Apple Mac, UNIX, or Linux technology. Progent's concentration is to give the Help Desk the reputation as a solid enabler of business productivity, and Progent's aim is to resolve and not merely annotate network problems.

  • Business Applications Support: Education, Programming, and Integration
    Progent's Applications Consulting Team can supply phone-based professional engineering support and education in special business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, MS Word, and Microsoft Excel. To learn additional information about Progent's consulting, custom development, and training services, go to Progent's Business Application Experts Services.

  • ProSight Data Protection Services Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical data, apps and virtual machines that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like IPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; seamless management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, extend or optimize your current one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Rochester, or anywhere in the state of New York, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can configure SCOM to accommodate your business so your computer support is proactive rather than reactive. By spotting looming trouble spots before they expand into crashes, system monitoring can ward off disruptive and expensive information system breakdowns. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft Windows systems, or environments that support a variety of operating systems.
How Your Rochester Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent online support with Microsoft, Apple Mac, or Linux networks, go to Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and startups in Rochester or anywhere in the state of New York, Progent's online network support engineers can provide expert and affordable system support the moment your organization requires it. More than a decade of offering remote tech support has led to Microsoft Gold Partner status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to refine online access technology to solve IT problems rapidly while eliminating the cost and lost productivity that comes with in-person service visits.

Even if your Rochester business works with a regular independent consultant or maintains an in-house IT staff that can handle the majority of network problems, Progentís Microsoft and Cisco certified consultants can still provide an easy and seamless virtual expansion of your local resources in cases when your usual service personnel either lack the time or the knowledge to fix sudden system emergencies or especially tough integration problems.

Advantages of Progent's IT Support for Organizations in Rochester
Progent's online technical help services allow your Rochester organization to enjoy the benefits of immediate, enterprise-level IT support without the cost of managing an in-house IT staff. Your network will acquire greater business value by being increasingly available, productive, and protected. Benefits to your company include:

  • Convenient virtual expansion of your local support resources
    For most companies in Rochester or anywhere in New York, local network support resources, whether made up of outside consultants or an in-house IT staff, can solve typical network issues. However, major troubles can occur when local support personnel are too busy or unavailable, and some problems may be associated with technology that is beyond the scope of your local service people. In these situations, Progent's on-call service specialists offer a convenient, quick, and economical solution to supplement your local resources and to pass on valuable information to increase your ability to deal with downstream problems locally.

  • Less Dependence on Freelance Consultants
    For network maintenance, smaller offices commonly depend on independent freelance service providers. Although independent consultants carry smaller overhead than larger consulting organizations and can afford to charge lower rates, they are occasionally stretched too thin, making it hard to respond rapidly to urgent situations. If an independent consultant is occupied with another customer, ill, on vacation, or in class, the absence of reserve help may force your business to wait for assistance during an IT crisis. As your network expands, network downtime and trouble with critical software are more costly. The money you thought you were conserving on an independent can be eaten up fast by lost productivity. Progent offers an on-call source of backup support expertise to insure your network stays up and running.

  • Create a Solid Basis for Smooth Expansion
    Companies often start with an IT system implemented on a shoestring budget. Lacking a scalable infrastructure, band-aid fixes can get piled on top of a shaky foundation. When a network grows, reliability and expandability problems can impede the success of the organization. These badly built environments need proper analysis, smart long-term planning, and broad-based IT expertise to upgrade to a system infrastructure able to provide the stable foundation to handle current business requirements and ease future expansion.

  • Work with Solution Providers Rather Than Product Vendors
    Smaller organizations require guidance and technical training to negotiate an increasingly complex maze of technology alternatives capable of promoting business success and improving productivity. These companies hardly need a computer engineer who is attempting to earn a commission on a certain vendor's products. Network support and product sales can lead to a situation where the recommended solution is designed around a profitable product instead of the genuine needs of a client. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to align IT consulting with the real needs of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's staff size, range of IT background, fine tuned support software, and understanding of corporate IT enable businesses to escape the pitfalls associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or limited internal IT help.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average longer than a decade of hands-on professional background, at the front lines of network service, executing a broad range of technical projects for an extensive mix of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support personnel. This means that you get not just expert IT skills, but also a consultant with proven approaches for applying computer knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site visits by the minute. Consequently, you are billed only for received support. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no initialization charge and asks no retainer for services delivered during regular business hours. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast repairs so you won't be tempted to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent has few competitors. Businesses who utilize familiar freelance service providers or who maintain in-house support personnel benefit when Progent passes on information about critical technology and proven methodologies to make their networks more robust, secure, and productive.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to provide 24x7 system tracking services powered by Microsoft Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing potential problems before they cause lost productivity, system monitoring can save your information network from painful and expensive availability losses.
How Does My Business Begin Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.

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