Fast and Affordable Online Technical Support for Rochester IT Networks
Fast Online Technical Support for Rochester NetworksFor companies located in Rochester or anywhere in the state of New York, Progent offers remote support for computer systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified engineers have provided online troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with complex infrastructure issues, as well as the services of CISSP-qualified security consultants to handle advanced security design and diagnostic jobs.

Progent's remote technical support engineers provide exceptional leverage due to the fact that they have the real-world experience and are equipped with the advanced tools required to solve most information system problems quickly. This lowers immediate costs since service calls use up fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your company saves even more in incidental expenses by reducing or eliminating network outages and related losses due to business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive online technical support know-how is particularly valuable for businesses that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be an option.

Progent's pricing policy for online help is designed to leverage your IT service dollar. Progent bills by the minute for telephone-based consulting, so you owe just for the support that you actually get. In contrast to many online service organizations, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple policy for pricing eliminate situations where speedy. minor fixes manage to turn into substantial invoices. Progent's penchant for solving technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of customized tools and proven methodologies which permit the highest level of efficiency for remote engineering help and repair for computer networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's online support team to link to your system without breaching network security.

Progent's sophisticated technical support reporting system maintains extensive documentation describing all service that Progent's clients have received. Progent's team consultants have access to the records of all help rendered to each client by any engineer. This archive of trouble tickets and repairs is structured as a quickly searchable support database that allows Progent's remote technical experts to communicate their experiences company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and close relationships with major industry leaders including Cisco and Microsoft open up additional vast technical databases and allow fast response from vendors' internal product engineers with the result that Progent's remote consulting specialists are able to find optimal solutions in the least time.

Online services offered by Progent to companies in Rochester and anywhere in the state of New York include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate managed services designed to allow small and medium-size businesses to utilize the same advanced IT solutions used by some of the world's leading corporations. The ProSight line of outsourced network management services covers all key facets of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the entire malware attack lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital files, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver web-based control and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that need critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT staff and your Progent consultant so that any looming problems can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported easily to a different hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both versions also include a year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security regulations, higher utilization of network assets, faster troubleshooting, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance expert. The interview is intended to assess your organization's ability either to stop or recover rapidly after a ransomware incident. Progent will consult with you directly to gather information concerning your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective AV and backup system that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special IT projects. Progent's charges for longer-term development or consulting projects are set based on the level of expertise of the engineers involved. Progent's experience with these special areas of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based online consulting services include:

  • Call Center Support
    Progent's Help Desk Call Center service offerings for companies with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are well suited for businesses who don't have the budget to assemble and manage an internal Call Center but who need quick access to an effective Help Desk Call Center with professional phone support plus the expertise to escalate complex tasks to advanced engineers.

    Progent's Help Desk consulting services can aid you in building an effective new Help Desk or improving your established one, identifying or modifying Help Desk software products to handle the unique demands of your company, or adding temporary phone support staff to work with your internal Help Desk Call Center team to handle high-demand scenarios like software transitions, major upgrades, or installing brand new business software.

    Progent's Help Desk Call Center team of seasoned information technology consultants offers your customers in Rochester or anywhere in the state of New York quick communication with an effective technical support resource with substantial experience providing phone support and remote repair service for IT systems based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to earn the Call Center recognition as a solid enabler of company success, and Progent's policy is to fix instead of just record network issues.

  • Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting staff provides online advanced engineering expertise and training in key application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers expertise, custom development, and education for Microsoft applications such as Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To learn additional information about Progent's consulting, custom development, and training offerings, go to Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Rochester, or anywhere in the state of New York, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM for your business so that your IT support is proactive and automated. By exposing emerging trouble spots before they evolve into downtime, proactive monitoring can minimize stressful and expensive information system failures. Progent can also utilize network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or networks based on a combination of OS platforms.
How Your Rochester Company Can Contact Progent's Online Support Experts
To contact Progent about emergency phone-based support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Rochester or throughout the state of New York, Progent's phone-based computer support specialists can provide expert and economical IT help whenever your company requires it. Long experience delivering remote repair services has earned Microsoft Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to fine tune remote access tools to repair IT problems rapidly while eliminating the cost and lost time associated with in-person service calls.

Even if your Rochester organization works with a regular freelance consultant or maintains a full time organization that know how to handle ordinary computer problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either lack the availability or the knowledge to solve unexpected network crises or especially challenging integration projects.

Benefits of Progent's Network Help for Businesses in Rochester
Progent's online technical help services allow your Rochester company to realize the benefits of immediate, expert IT support without the cost of maintaining an in-house IT organization. Your network will derive greater business value by becoming more available, productive, and secure. Benefits to your company include:

  • Seamless remote expansion of your on-site IT resources
    With most businesses in Rochester or anywhere in New York, local computer service resources, whether consisting of independent consultants or an internal IT staff, can solve the majority of network problems. On the other hand, serious problems can spring up when local support personnel are too busy or absent, and some problems may be associated with IT products that is beyond the scope of your onsite support personnel. In these cases, Progent's online support specialists give you a convenient, quick, and economical solution to supplement your local resources and to convey useful knowledge to increase your capability to resolve future problems in-house.

  • Reduced Dependence on Individual Consultants
    For IT maintenance, smaller organizations commonly depend on individual freelance service providers. Although freelance consultants carry less internal costs than larger support companies and can afford to charge marginally less, they are sometimes stretched too thin, making it impossible to respond rapidly to urgent situations. If a freelance consultant is busy with another client, sick, on a trip, or in class, the absence of reserve help may force your business to go without assistance during an emergency. As your company grows, network unavailability and trouble with critical software are more costly. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers a reliable source of reserve service experts to make sure your network is always available.

  • Create a Solid Foundation for Seamless Expansion
    Companies often start with an IT system implemented on a modest budget. Without a scalable framework, band-aid fixes often get thrown onto a weak foundation. When a network grows, reliability and scalability issues can hinder the productivity of the business. These poorly built environments need proper assessment, intelligent long-term planning, and extensive IT knowledge to upgrade to a system infrastructure able to offer the solid foundation to handle current business demands and facilitate future growth.

  • Interact with Solution Providers Rather Than Technology Vendors
    Smaller companies need advice and technical education to navigate through an increasingly complicated array of product alternatives available for promoting business growth and improving efficiency. These companies hardly need a computer engineer who is attempting to earn a commission on a specific vendor's products. IT support and product sales can lead to a situation where the recommended solution is designed around a profitable product rather than the true requirements of a client. Progent avoids these conflicts of interest by offering just services instead of products. This enables Progent to align technical consulting with the real interests of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical expertise, fine tuned remote support tools, and familiarity with corporate IT enable companies to avoid the limitations associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of real-world professional background, at the forefront of IT support, executing a broad variety of technical projects for a large mix of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices training that Progent teaches its consulting personnel. This ensures that you get not just world-class technical capability, but also a consultant with proven approaches for applying computer knowledge to repair real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-site visits per minute. As a result, you are billed exclusively for received services. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in regions where Progent offers on-site support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and requires no monthly commitment for support services delivered during normal business hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you won't be forced to allow minor problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike many freelance consultants or local support organizations who offer scant documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Every Progent staff member has access to the service reports transmitted by each consultant to each client. The discipline of documenting and archiving support activity results in more effective support and avoids a variety of typical misfortunes such as when a service customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service firms to offer 24x7 network tracking services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing potential problems before they result in lost productivity, network monitoring can keep your IT network from painful and costly service losses.
How Does Our Company Begin Receiving Remote Computer Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.















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