Remote Computer Support Services for Rochester Small Office IT Networks
For small businesses and new businesses in Rochester or anywhere in the state of New York, Progent's online network support engineers are ready to provide expert and affordable IT support the instant your company requires it. More than a decade of providing online repair services has earned Microsoft Gold Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine online connectivity technology to fix computer problems rapidly while avoiding the cost and lost time associated with on-site service visits.
Even if your Rochester small business works with a local independent support technician or employs an in-house IT staff that can deal with common network problems, Progent’s Microsoft and Cisco certified consultants provide an easy and seamless remote expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the expertise to address unexpected network crises or particularly complicated integration problems.
Details of Progent's Online Computer Services for Rochester
Progent's online help, remote troubleshooting, network security expertise, and system management services offer small businesses in Rochester or throughout the state of New York the greatest leverage for your IT investment. Whether you require occasional telephone help and remote network repair or full-time Help Desk Call Center services and network management, Progent's professionals can deliver your company enterprise-level IT support while permitting you to avoid the expense and hassle of carrying a full-service internal IT organization. Highlights of Progent's National Remote Support program include:
Fast Phone Contact with Microsoft Qualified Professionals
Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to small offices in Rochester and is also ideal for customers in geographic regions of New York that have a limited supply of consultants with proven experience supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Gold Partner support company, Progent has the advantage of a broad range of Microsoft support tools, service databases, and continuing education.
By the Minute Billing to Minimize Costs
Progent provides online help on a by-the-minute basis, so you pay only for the services you use. Progent requires no minimum fee for phone help and requires no ongoing subscription fee. This keeps you from paying big invoices for routine repairs.
Access to Cisco Network Design Specialists
As a Certified Partner for Cisco Systems, Progent can provide the services of authorized professionals who have experience in planning, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can offer a CCIE or Cisco Certified Network Professional to help you create high-speed, reliable, and secure connectivity for local and remote networking.
Application Experts Team
Progent's core consulting services consist of system integration, MS Exchange expertise, system security planning, and Help Desk Call Center support. Progent's Application Experts Team can provide in-depth consulting expertise in critical application areas. Support offered by the Application Experts Group covers:
By offering a full service one-stop source for IT generalists and application experts, Progent is able to tailor fast, cost-effective, and comprehensive information technology solutions that match the unique needs of your company.
Sophisticated Remote Connectivity Software
Secure online connectivity permits Progent's support professionals to see exactly what your customers see. This makes it easier to find quick fixes to problems that could otherwise require an expensive personal service call. State-of-the-art remote access software and experienced technicians together enable Progent to repair most network problems quickly and economically. Progent is an industry leader in offsite troubleshooting and remote system monitoring.
Support for Leading VPN Gateways
Progent can provide secure VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing network security.
24-hour Service for High System Uptime
For small offices with mission-critical applications, Progent can provide 24x7 remote support services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this offering can help produce maximum network uptime.
Help Desk Call Center
Progent's Help Desk support programs are designed specifically for budget-constrained small companies whose workers require immediate recourse to a Help Desk Call Center with effective phone support and full escalation capability.
Benefits of Progent's Network Help for Small Offices in Rochester
Progent's online network troubleshooting services enable your City# small company to experience the benefits of timely, world-class IT support without the expense of managing a full-time IT organization. Your information system will derive greater business value by being increasingly reliable, efficient, and protected. Advantages to your business include:
Convenient virtual expansion of your local IT resources
For most small companies in Rochester and throughout New York, nearby network service resources, whether consisting of outside consultants or a full-time IT staff, can take care of typical technical issues. However, IT crises might spring up when local resources are overstretched or unavailable, and some problems may involve technology that is unfamiliar to your usual support people. In these situations, Progent's on-call service specialists give you an easy, fast, and budget-friendly way to supplement your local resources and to transfer useful knowledge to improve your capability to deal with future issues locally.
Less Dependence on Individual Consultants
For network maintenance, small offices commonly rely on independent freelance consultants. While freelance service people carry smaller internal costs than larger support companies and can often charge marginally less, they are occasionally overextended, making it difficult to respond quickly to urgent situations. If an independent service provider is occupied with another customer, sick, on vacation, or in class, the absence of reserve help may force your business to go without assistance during an IT crisis. As your network expands, system unavailability and problems with critical software are more costly. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides a ready source of reserve support expertise to make sure your network stays up and running.
Create a Solid Foundation for Smooth Growth
Small businesses often begin with an IT system created on a shoestring budget. Lacking a proper infrastructure, band-aid fixes often get thrown onto a shaky foundation. As a network grows, reliability and expandability issues can hinder the success of the business. Such badly built environments need careful analysis, smart long-term planning, and extensive technical knowledge to upgrade to a system infrastructure that can provide the stable foundation to meet vital business requirements and facilitate downstream expansion.
Work with Solution Providers Instead of Technology Vendors
Small businesses need guidance and technical education to negotiate an increasingly complex maze of technology alternatives capable of promoting business success and enhancing productivity. Businesses hardly need a network consultant who is attempting to sell a certain vendor's products. Network support and product selling can lead to a situation where the proposed
solution is built around a profitable technology instead of the genuine requirements of a small business. Progent eliminates these dilemmas by selling only services rather than products. This allows Progent to align technical consulting with the real interests of clients.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, depth of IT experience, refined support software, and understanding of corporate IT allow small companies to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or over=stretched internal resources.
Proven Methodology
Progent’s staff of Microsoft and Cisco qualified consultants average more than a decade of real-world professional background, at the front lines of network service, performing a broad variety of IT tasks for an extensive array of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support personnel. This guarantees that you get not just expert technical capability, but also a consultant with proven methods for applying technical knowledge to fix actual network problems quickly.
Value Pricing
Progent's pricing model is to charge for phone support and in-person help by the minute. Consequently, you pay just for delivered support. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in regions where Progent offers on-site support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no startup charge and requires no retainer. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's small granularity does away with big bills for fast solutions so you will not be forced to allow minor problems to stay unaddressed.
Complete Documentation of IT Services
Progent has created a comprehensive service reporting system that stores and formats complete documentation for all billed support activities. Unlike some freelance consultants or small service organizations who offer scant documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation transmitted by each consultant to each client. The discipline of detailing and organizing support records allows more efficient support and eliminates a variety of common misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.
Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their scope, Progent can concentrate on delivering hard-to-find skills where Progent has few competitors. Businesses who utilize familiar freelance service providers or who employ internal IT staffs benefit when Progent passes on information about critical technology and proven processes to make their networks more reliable, secure, and productive.
Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to provide round-the-clock network tracking services based on Microsoft Operations Manager. MOM allows your network support to be proactive rather than reactive. By uncovering potential problems before they result in lost productivity, network monitoring can keep your information network from painful and expensive availability losses.
How Does Our Company Begin Receiving Remote Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for network support, go to Immediate Urgent Support.
The service background of Progent's certified Microsoft Windows Server 2003 consultants, with an average of more than 10 years of work in Microsoft technology, ensures you success in selecting the edition and configuration of Windows 2003 Server that matches best with your business strategy. Progent can also help you with planning, installing, administering and supporting powerful IT solutions based on Microsoft Windows Server 2003, and can assist your migration from Windows 2000 Server or Microsoft Windows NT.
When performing consulting projects for corporate customers, Progent uses a phased approach driven by specified milestones in order to meet budgetary, timing and engineering targets while reducing business disruption. Progent's Enterprise Services Methodology follows accepted project management standards derived from the best practices defined by the Microsoft MSF methodology which specifies requirements definition, architecture recommendations, pilots, design adjustments, and professional deployment. All phases are documented to make available a detailed description of IT services performed and to help in downstream system support.
Progent’s Microsoft certified professionals provide small and midsize businesses expertise for Microsoft ISA Servers. Microsoft's ISA Server contains a full featured application-layer aware firewall that can secure your business system from attack by external and internal threats. ISA Server provides deep inspection of Internet protocols such as Hypertext Transfer Protocol, which enables ISA Server to detect many threats that can get by ordinary firewalls. The combined firewall and VPN architecture of ISA Server permit stateful filtering and inspection of all VPN streams. ISA Servers are the centerpiece of Microsoft's system security initiative, and Progent's Microsoft-certified engineers and CISA and CISSP certified security consultants can help you enhance your IT protection through experienced design and deployment of ISA Servers. ISA Server is offered in several editions that include the ISA 2006 Enterprise Edition Server and the Microsoft ISA 2006 Standard Edition. Progent’s ISA Server consulting staff can also help you integrate MS Proxy Server and upgrade from ISA 2000 Server to the newest editions of ISA Server.
Microsoft Windows Server Update Services allows network administrators to install and monitor the latest Microsoft patches and security updates to Microsoft Windows Server 2000, Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft Software Update Services, network support staff can completely and effortlessly manage the installation of updates that are published through Microsoft Update to servers and desktops in a company. Progent can assist you with technical details of the initial configuration of Microsoft Software Update Services such as designing the Microsoft WSUS deployment, configuring client's workstations, establishing the Group Policy parameters, and making sure your Microsoft WSUS Group Policy Object is linked to an Active Directory container appropriate for your network environment.
The server cluster technology incorporated into the Datacenter and Enterprise editions of Microsoft Windows Server 2008 has been dramatically re-engineered to streamline the deployment, setup, and administration of clusters that offer improved levels of system availability, protection, efficiency, and versatility. New or improved capabilities include cluster verification, easier configuration and deployment, unified cluster administration, new cluster infrastructure for maximum availability, better protection and quorum models, minimization of failure points, more disk and memory capacity, and enhancements for geographically dispersed clusters. Progent's Microsoft-certified consultants can assist you assess the advantages of failover clusters, plan and execute an installation, train your IT staff to manage your failover clusters, deliver ongoing consulting and support services, and produce and test a business continuity plan.
Progent can help you prepare and implement an efficient migration to Microsoft Dynamics Great Plains so that you preserve your data, strengthen your protection, modernize your management reporting, take complete advantage of Microsoft Office integration, and reduce business disruption by creating and following a sensible migration strategy. Progent can also help train new Microsoft Dynamics GP users so you don't lose productivity. Progent can improve your financial reports and management analytics by offering Crystal Reports consulting, FRx assistance, and Excel expertise. Progent's background with Microsoft .NET technology, Microsoft SQL Server applications, and programming with VBasic, XML and other tools make it possible to produce specialized business applications and eCommerce programs that work seamlessly with Microsoft Dynamics Great Plains.
Progent’s Cisco-certified technology consultants offer help for Cisco routers that includes configuration and support services plus experienced Cisco IOS software consulting. Progent's services for Cisco routers include support for redundancy, automatic fail-through, and redundant power for better fault tolerance and network uptime. Cisco routers for small to mid-size organizations include Cisco 800 Series Routers, Cisco 1700 Series Routers, the Cisco 1750 Modular Access Router, the Cisco 1751 Modular Access Router, the Cisco 1760 Access Router, Cisco 2500 Router, Cisco 2600 Series Routers, Cisco 3600 Routers, and Cisco 3700 Series Routers. The Cisco 800 Router Series securely connects small offices and off-site workers to the Internet or to the corporate network via ISDN, DSL, Ethernet or serial connections. Cisco 1700 Router Series modular access routers are designed to offer a cost-effective, integrated e-business platform for small and medium-sized companies. They deliver versatility and manageability to handle complicated e-business demands, such as multiservice data/voice/video/fax integration, high-performance broadband Internet access, and full-featured security solutions. Cisco 2600 Routers are a line of scalable multiservice access routers for remote offices, offering flexible local area network and wide area network options, a variety security selections, and an array of high performance processors. The Cisco 3700 Router Series is a line of modular, multiservice connection platforms for mid-sized and large-sized organizations. With more than 70 modular interface options, the Cisco 3700 family provides solutions for data, voice video, hybrid dial access, VPNs, and multiprotocol data routing.
The open structure of Microsoft Great Plains makes it possible to design custom applications that offer all of the core capability of popular Microsoft GP solutions but also meet the particular requirements of your business. With access to the Modifier that comes with Microsoft Visual Basic for Applications, developers can work with the most widely used development environment in the software industry to adapt Microsoft Dynamics GP information views, add or modify business logic, customize forms and reports, or extend integration with Microsoft Office applications. Progent's background with Microsoft .NET tools, Microsoft SQL Server consulting, and development projects with VBasic, XML and other developer platforms make it possible to write custom business software and web commerce programs that work seamlessly with Microsoft Dynamics Great Plains.
Small to middle size businesses can now enjoy all the benefits of Microsoft Operations Manager and also have fast access to Progent’s Microsoft and Cisco qualified IT support experts. With Progent's economically priced network support packages, mid-size businesses can choose a simple MOM-based co-sourcing service program with server monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing package. Progent supports Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to offer small business information systems world-class reliability, security and performance.
Exchange Servers and Apple Mac workstations can work together efficiently. Progent's Mac and Microsoft certified consultants can help you install Microsoft Entourage and Exchange so your Mac users are able to work closely with teammates who use Outlook. With Microsoft Exchange and Entourage 2008 or 2004 for Mac, Exchange and Mac systems can coexist, enabling Mac users to get and transmit messages, examine the Exchange global address list, copy addresses, synchronize calendars, and alert fellow workers to meetings with your Microsoft Exchange account. Progent will verify that your Exchange Server is properly set up and that LDAP and Outlook Web connectivity are working. Progent also can provide specialized one-on-one Entourage training.
MS Live Communications Server delivers Instant Messaging and Real Presence as part of a scalable, enterprise-grade package featuring advanced security, transparent integration with popular Microsoft products, an expandable, standards-based development environment, and support for regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. Your organization can realize cost savings and improved business efficiencies, enhanced individual productivity, and better intellectual property protection with this simple-to-manage, fault-tolerant IM platform. Effective implementations of LCS require extensive planning and consideration before roll out. Progent's Microsoft-certified consultants can provide the skill necessary to deliver all the benefits of LCS across your whole corporation.
Remote management cards give network managers full control of a server without the need for a personal presence. Using these server management cards, all console screen data plus keyboard and mouse operations are transferred to a remote session to an IT expert who can be situated anywhere in the world. Progent's Microsoft and Cisco certified consultants can help you to plan, implement, and support a high-availability company network that incorporates remote server management cards and Progent can use these remote management cards to deliver low-cost off-site technical assistance. Progent is familiar with a variety of remote server management cards such as Aten IP9001 remote server management cards, American Megatrends MegaRAC remote server management cards, Dell DRAC cards, HP Lights-Out remote management cards, and Peppercon eRIC remote management cards.
Progent's Microsoft certified consultants can show you how to define and deploy an efficient in-place Microsoft Exchange 2007 upgrade plan that avoids productivity disruption, simplifies long-term support demands, and makes your Microsoft Exchange Server 2007 easy to manage. For complicated multiple server or multi-site upgrades, Progent has the experience to finish your project rapidly and affordably. Progent's Exchange 2007 help, repair, and consulting offerings include assistance with the configuration of third-party enhancements of Exchange Server 2007 and the creation of unified messaging implementations powered by Exchange 2007 Server.
