Immediate Online Support for Rochester Computer Networks
Fast Remote Consulting for Rochester SystemsFor organizations in Rochester or anywhere in New York, Progent offers remote support for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified consulting experts have delivered remote support to companies in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle challenging networking issues, as well as the assistance of CISA and CISM-accredited security engineers to help with high-level security design and diagnostic issues.

Progent's remote support engineers provide exceptional leverage because they possess the real-world experience and have access to the sophisticated technology required to solve the majority of network issues rapidly. This reduces direct expenses since solutions accumulate fewer chargeable minutes. Remote help also eliminates the expense of sending an engineer to your site. Your organization saves additionally with indirect expenses by minimizing or eliminating system outages and associated losses resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive online consulting know-how is especially important for organizations that depend on public clouds for vital infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.

Progent's pricing policy for remote support is designed to stretch your network support investment. Progent bills by the minute for phone consulting, so you owe only for the support that you actually get. In contrast to many remote support organizations, Progent imposes no startup fee or minimum payments. Progent's per-minute billing unit and simple model for billing eliminate scenarios where quick solutions manage to turn into large bills. Progent's penchant for solving technical issues quickly means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of optimized technologies and field-tested methodologies which allow the highest level of efficiency for online technical support and repair for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's remote service group to access your company's computer system without compromising network security.

Progent's advanced service database application maintains extensive histories for all service that Progent's customers have been provided. Progent's staff engineers have the benefit of the specifics of all help provided to each Progent client by every Progent consultant. This archive of problems and responses is organized as an easily retrievable proprietary database that permits Progent's remote support experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's advanced certifications and working associations with key technology companies such as Cisco and Microsoft open up additional vast support knowledge bases and permit priority response from vendors' internal support staff so Progent's remote service experts are able to determine the best solutions promptly.

Online services offered by Progent to companies in Rochester and anywhere in the state of New York include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, fixed-price services intended to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by many of the industry's leading enterprises. The ProSight portfolio of network monitoring and management services covers all critical aspects of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the complete threat lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also help your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates your backup processes and enables rapid restoration of critical files, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security vendors to provide web-based management and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, optimize and debug their networking appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating tedious network management processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your assigned Progent consultant so that all looming issues can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security requirements, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's preparedness either to stop or recover quickly from a ransomware attack. Progent will work with you directly to gather information about your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create a cost-effective security and backup/recovery system that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract IT projects. Progent's rates for ongoing consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these important areas of information technology allows customers to execute major projects economically and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center programs for businesses with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk outsourcing support services are ideal for businesses who don't have the money or time to assemble and manage an in-house Help Desk Call Center but who want quick response from an efficient Help Desk Call Center with professional phone assistance as well as the expertise to escalate complex problems to high-level engineers.

    Progentís Virtual Help Desk is intended for larger businesses and operates as a transparent reinforcement of your established Call Center team. Progent's Virtual Help Desk Call Center can operate as a an escalation resource for the most difficult computer system issues, or be available in hectic circumstances when your other service providers are overwhelmed.

    Progent's Help Desk Call Center staff of seasoned network experts offers your clients in Rochester or anywhere in the state of New York immediate access to an effective technical support resource with substantial background providing phone help and online repair service for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center recognition as a solid enabler of company performance, and Progent's intent is to resolve instead of merely report IT issues.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group offers phone-based advanced consulting expertise and education in key application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more on Progent's expertise, custom development, and education services, go to Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Rochester, or anywhere in the state of New York, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager for your business so that your IT support is proactive rather than reactive. By anticipating looming problems before they expand into crashes, automated monitoring can avoid inconvenient and costly service breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems that incorporate a combination of OS platforms.
How Your Rochester Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent online assistance with Microsoft, macOS and OS X, or Linux environments, go to Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Rochester or anywhere in the state of New York, Progent's online computer support engineers can provide effective and economical IT help whenever your company has to have it. More than 15 years of offering online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine remote access technology to repair computer problems rapidly while avoiding the cost and lost time that comes with on-premises service calls.

Even if your Rochester business works with a local freelance consultant or maintains an in-house IT staff that can deal with ordinary network problems, Progentís Microsoft certified engineers can still offer an easy and seamless virtual extension of your local resources in cases when your regular IT support personnel either don't have the time or the expertise to resolve sudden network emergencies or particularly complicated integration projects.

Benefits of Progent's Network Help for Organizations in Rochester
Progent's remote technical help services allow your Rochester organization to experience the benefits of on-call, enterprise-class IT support without the cost of maintaining a full-time IT staff. Your network will derive added strategic worth by being increasingly available, productive, and protected. Advantages to your business include:

  • Convenient virtual expansion of your local support resources
    For most companies in Rochester and throughout New York, nearby computer service providers, whether represented by freelance consultants or an in-house maintenance staff, can solve the majority of technical issues. On the other hand, IT crises may occur when your regular resources are overstretched or unavailable, and some problems may involve technology that is beyond the scope of your local service personnel. In these cases, Progent's on-call service specialists offer an easy, quick, and affordable way to supplement your local resources and to transfer valuable knowledge to improve your ability to handle future problems in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT maintenance, smaller offices commonly rely on independent freelance service providers. While independent service people carry less overhead than big consulting companies and can often charge marginally less, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in class, the lack of backup personnel may force your business to wait for assistance during an IT crisis. As your business grows, network unavailability and trouble with vital applications are more costly. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a reliable source of reserve service expertise to insure your network remains up and running.

  • Build a Solid Basis for Smooth Expansion
    Organizations often begin with an IT system created on a modest budget. Without a proper framework, slap-dash fixes often get thrown onto an unstable foundation. As a network grows, reliability and expandability issues can impede the success of the business. These poorly built environments need careful assessment, intelligent strategic planning, and broad-based technical knowledge to upgrade to a system infrastructure that can provide the solid foundation to meet vital business demands and facilitate downstream growth.

  • Interact with Problem Solvers Rather Than Technology Resellers
    Smaller businesses need advice and technical education to negotiate an increasingly complex maze of product alternatives capable of promoting business growth and enhancing efficiency. Businesses do not need a network engineer who is trying to earn a commission on a specific vendor's technology. Network consulting and product sales can lead to a scenario where the recommended solution is designed around a profitable product rather than the true requirements of a client. Progent avoids these conflicts by offering only services instead of products. This allows Progent to match IT consulting with the real needs of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of technical knowledge, refined remote support tools, and familiarity with enterprise networking allow offices to escape the limitations associated with exclusive dependence on smaller service firms, individual freelance service providers, or limited internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of real-world professional background, at the forefront of network support, executing a broad variety of IT tasks for a large array of clients. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its consulting team. This guarantees that you get not only expert IT skills, but also a consultant with field-tested approaches for using computer knowledge to resolve actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for phone service and in-person visits by the minute. As a result, you pay only for delivered services. Progent does not demand a higher rate for after-hours or priority service, and within California or in areas where Progent provides in-person support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and requires no retainer for support services provided during normal business hours. Many service organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for quick repairs so you won't be tempted to permit minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent has few competitors. Companies who utilize familiar freelance service providers or who employ in-house IT staffs benefit when Progent transfers information about new technology and tested processes to make their networks more robust, secure, and efficient.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to offer 24x7 system monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your computer support to be proactive rather than reactive. By uncovering potential issues before they result in downtime, system monitoring can save your IT network from stressful and costly service disruptions.
How Does Our Company Begin Receiving Online Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.















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