Fast Remote Technical Support for Rochester Computer Networks
Fast Phone Technical Support for Rochester SystemsFor organizations in Rochester or anywhere in New York, Progent offers online support for information systems based on any combination of Microsoft, Cisco, Mac OS X, or Linux technology. Progent's Microsoft certified consulting experts have provided remote support to companies in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking issues, as well as the services of CISA and CISM-accredited security engineers to handle advanced security design and diagnostic jobs.

Progent's remote support engineers provide excellent leverage because they possess the real-world background and are equipped with the sophisticated technology needed to resolve the majority of information system problems rapidly. This lowers immediate expenses since solutions accumulate fewer chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your company saves even more in incidental costs by minimizing or avoiding network downtime and associated costs stemming from business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's extensive online consulting expertise is especially valuable for organizations that rely on public clouds for vital network infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be useful.

Progent's pricing policy for remote help is designed to leverage your network support investment. Progent charges by the minute for phone consulting, so you are invoiced just for the support that you actually get. Unlike many online service organizations, Progent asks for no initialization fee or minimum fees. Progent's per-minute granularity and clean policy for pricing save you from scenarios where fast fixes somehow end up as large bills. Progent's skill at handling technical issues efficiently means you saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined an array of customized tools and field-tested methodologies that ensure the maximum level of efficiency for remote consulting and troubleshooting for computer networks of all sizes. Progent provides secure VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the consultants of Progent's online support team to interface to your company's network remotely without compromising network security.

Progent's advanced customer support reporting application stores detailed documentation for the support that Progent's customers have been provided. Progent's staff consultants have access to the specifics of all help delivered to each Progent customer by every Progent consultant. This archive of problems and solutions is structured as a conveniently exploitable support knowledge base that enables Progent's online support engineers to share their experiences company-wide to ensure that the value of Progent's technical support grows over time. Progent's high-level accreditations and close relationships with important vendors including Cisco and Microsoft open up other extensive technical support knowledge bases and permit priority response from vendors' in-house product engineers with the result that Progent's online consulting specialists are able to arrive at optimal solutions quickly.

Online support offered by Progent to clients in Rochester and anywhere in the state of New York include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a line of budget-friendly, flat-rate managed services intended to allow small and mid-size organizations to benefit from the same cutting-edge technology used by many of the world's top corporations. ProSight services cover all key facets of information technology including email protection, security, disaster recovery, and infrastructure management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to deliver centralized control and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical files, apps and VMs that have become lost or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller businesses to map out, track, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the health of vital assets that power your information system. When ProSight Systems Watch detects a problem, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they can impact productivity Learn more details about ProSight Systems Watch server and desktop automated management services.

Additional Support Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract IT programs. Billing charges for longer-term development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these special fields of information technology allows customers to execute critical initiatives within budget and on schedule. Progent's special remote engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk service options for organizations with networks that incorporate Microsoft, Cisco, Apple Mac, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are intended for businesses who lack the budget to build and maintain an in-house Help Desk Call Center but who want quick access to an efficient Help Desk with professional telephone support plus the technical depth to escalate the most challenging problems to advanced consultants.

    Progent's Help Desk Call Center consulting support can support you in establishing an efficient new Help Desk Call Center or enhancing your established one, identifying or modifying Call Center software products to meet the special requirements of your business, or adding occasional phone support staff to supplement your internal Help Desk Call Center team to deal with demanding events such as software migrations, major updates, or installing new business software.

    Progent's Help Desk Call Center team of veteran network professionals provides your customers in Rochester or anywhere in the state of New York immediate assistance from a dependable technical support group with substantial experience delivering telephone-based support and online troubleshooting for computer environments powered by Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's concentration is to earn the Help Desk perception as a crucial contributor to business productivity, and Progent's target is to resolve rather than just record network problems.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Group can supply phone-based and in-depth engineering expertise and training in specific application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for Microsoft applications such as Microsoft CRM, MS Project, MS Office Word, and Microsoft Excel. To find out more information on Progent's consulting, programming, and training services, visit Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from an earlier release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Rochester, or anywhere in the state of New York, remote hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to accommodate your business so that your computer maintenance is proactive rather than reactive. By uncovering potential trouble spots before they expand into network outages, system monitoring can ward off stressful and expensive network failures. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple Mac networks, Microsoft systems, or networks based on a mix of operating systems.
How Your Rochester Business Can Contact Progent's Online Support Professionals
To contact Progent about emergency remote expertise with Microsoft Windows, Apple Mac, or Linux/UNIX computer systems, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Rochester or throughout the state of New York, Progent's online network support specialists are ready to deliver professional and affordable system support the instant your organization requires it. More than 15 years of offering online repair services has led to Microsoft Gold Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity tools to solve IT problems quickly while eliminating the expense and lost time associated with on-site support visits.

Even if your Rochester organization relies on a regular independent consultant or maintains an in-house organization that know how to deal with day-to-day computer problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either lack the time or the expertise to solve sudden network emergencies or especially challenging integration problems.

Advantages of Progent's Network Help for Businesses in Rochester
Progent's remote IT consulting services enable your Rochester company to experience the advantages of on-call, world-class IT support without the expense of maintaining an in-house IT staff. Your network will derive greater business value by being more available, efficient, and protected. Advantages to your business include:

  • Convenient virtual extension of your local IT resources
    With most offices in Rochester or anywhere in New York, local computer support providers, whether made up of independent consultants or a full-time IT staff, can resolve typical network issues. However, IT crises might spring up when your regular support personnel are too busy or unavailable, and some problems may stem from IT products that is beyond the scope of your local service technicians. In these instances, Progent's online service specialists provide an easy, quick, and economical way to augment your regular resources and to pass on valuable knowledge to increase your ability to handle future issues locally.

  • Reduced Dependence on Individual Consultants
    For network maintenance, smaller companies often rely on independent freelance consultants. While independent service people have less overhead than larger service companies and can often charge marginally less, they are often overextended, making it difficult to respond quickly to crisis situations. If an independent service provider is occupied with another customer, sick, on vacation, or in training, the absence of reserve help may force your company to go without help during an IT crisis. As your network expands, system downtime and problems with critical applications are more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent offers an on-call source of reserve service expertise to insure your IT system is always available.

  • Create a Solid Foundation for Smooth Expansion
    Organizations typically start with an information system created on a shoestring budget. Lacking a robust framework, slap-dash fixes often get thrown on top of a shaky foundation. As a network grows, stability and expandability issues can hinder the success of the business. These poorly built systems require careful analysis, intelligent long-term planning, and wide technical knowledge to evolve to a system infrastructure able to offer the stable foundation to handle current business demands and facilitate future growth.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller businesses need advice and technical training to navigate through an ever more complicated array of technology alternatives capable of accelerating business growth and improving productivity. They do not need a network consultant who is trying to earn a commission on a specific vendor's products. IT consulting and product sales can result in a scenario where the proposed solution is designed around a predetermined technology instead of the genuine needs of a client. Progent eliminates these dilemmas by offering only services instead of products. This enables Progent to match IT expertise with the real interests of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, depth of technical expertise, fine tuned remote support software, and familiarity with enterprise networking allow offices to avoid the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than ten years of hands-on professional background, in the trenches of network service, performing a broad range of IT tasks for an extensive mix of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting team. This means that you get not just expert technical skills, but also a consultant with field-tested approaches for applying computer knowledge to solve actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-site visits by the minute. As a result, you are charged exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no startup charge and requires no monthly commitment for support services provided during normal business hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for quick repairs so you won't be forced to permit minor problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that records and formats complete documentation for all delivered support activities. Unlike some freelance consultants or local service organizations who provide scant documentation or details of services performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation sent by every consultant to each customer. The practice of documenting and organizing support activity results in more effective service and eliminates a variety of common problems such as when a service client is effectively held captive to a consultant who refuses to release vital service information.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to offer 24x7 remote tracking services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing potential issues before they result in lost productivity, network monitoring can save your information network from painful and expensive availability losses.
How Does Our Company Start Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Network Support.

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