Fast and Affordable Online Technical Support for Rochester Computer Networks
Urgent Remote Support for Rochester SystemsFor organizations located in Rochester or anywhere in the state of New York, Progent offers remote help for computer systems powered by Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have provided remote troubleshooting to companies in every state in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to help with challenging networking issues, plus the services of CISSP and CISM-certified security consultants to handle advanced security design and diagnostic issues.

Progent's online technical support experts offer excellent leverage due to the fact that they possess the practical background and have access to the advanced technology required to solve most information system issues quickly. This reduces immediate expenses because solutions accumulate fewer billable consulting minutes. Online support also avoids the expense of sending a consultant to your office. Your organization benefits even more in incidental expenses by reducing or eliminating system outages and associated losses resulting from business disruption, disgruntled clients, unproductive employees, and de-focused executives. Progent's extensive remote technical support experience is particularly helpful for businesses that are dependent on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's billing model for remote help is designed to leverage your network support investment. Progent bills per minute for telephone-based assistance, so you are charged exclusively for the support that you actually get. Unlike typical online service firms, Progent requires no initialization fee or minimum job duration. Progent's one-minute billing unit and simple model for billing prevent situations where fast fixes somehow turn into large bills. Progent's skill at disposing of problems efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of optimized technologies and proven processes that permit the highest level of effectiveness for remote engineering help and repair for IT systems of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the experts of Progent's online support team to access your computer system remotely without violating network security.

Progent's sophisticated technical support reporting application keeps extensive histories of all service that Progent's customers have received. Progent's team consultants have access to the records of all help provided to every client by any consultant. This archive of problems and responses is structured as a readily searchable proprietary database that enables Progent's online support engineers to communicate their experiences with the whole team to ensure that the effectiveness of Progent's support grows over time. Progent's advanced certifications and working relationships with key industry leaders such as Cisco and Microsoft make available additional vast technical knowledge bases and allow quick response from manufacturers' internal support staff with the result that Progent's remote service specialists are able to arrive at the best resolutions in the least time.

Remote technical support services offered by Progent to clients in Rochester and anywhere in the state of New York include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price managed services intended to enable small and mid-size businesses to utilize the same advanced technology used by many of the industry's top enterprises. Progent's ProSight line of outsourced network management services covers all critical areas of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the complete threat lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device management, and web filtering through leading-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with legal and industry data security standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates your backup activities and enables rapid restoration of critical files, apps and VMs that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security vendors to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their networking appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that need important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security requirements, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your organization's ability to block or recover rapidly after a ransomware incident. Progent will consult with you personally to gather information about your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient security and backup system that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology projects. Progent's charges for ongoing consulting tasks are determined according to the qualifications of the engineers required. Progent's background in these special fields of information technology enables customers to complete major initiatives economically and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Services
    Progent's Help Desk Call Center service offerings for companies with environments based on Microsoft, Cisco, Mac OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are well suited for businesses who lack the resources to assemble and manage an in-house Call Center but who require fast response from a dependable Help Desk Call Center with proficient telephone support plus the expertise to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Help Desk is intended for bigger companies and serves as a seamless extension of your existing Help Desk resources. Progent's Virtual Help Desk can operate as a an escalation alternative for the toughest computer system issues, or be available in those instances when your other support engineers are too busy.

    Progent's Help Desk staff of experienced network consultants offers your clients in Rochester or anywhere in the state of New York quick assistance from an efficient support resource with substantial experience delivering phone help and online repair service for computer environments based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's concentration is to earn the Help Desk Call Center the reputation as a solid enabler of business productivity, and Progent's policy is to resolve instead of merely document network issues.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply online professional consulting support and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, customization, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Word, and MS Excel. To learn more information on Progent's consulting, custom development, and training services, visit Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center 2016, expand or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver companies in Rochester, or anywhere in the state of New York, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your business so your network maintenance is proactive and automated. By spotting emerging issues before they evolve into full-scale emergencies, remote monitoring can minimize inconvenient and expensive information system breakdowns. Progent can also provide help with network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple Mac environments, Microsoft networks, or networks based on a mix of platforms.
How Your Rochester Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent remote support with Windows, Apple Mac, or Linux computer systems, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or see Contact Progent. For offices and new ventures in Rochester or anywhere in the state of New York, Progent's online computer support specialists can provide effective and economical system support whenever your business has to have it. Long experience providing online repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to refine remote access tools to solve computer problems quickly while eliminating the cost and lost time that comes with in-person support calls.

Even if your Rochester company works with a local independent consultant or employs an in-house organization that can handle day-to-day network issues, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless virtual extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the experience to fix unexpected system crises or especially complex integration problems.

Benefits of Progent's IT Support for Companies in Rochester
Progent's remote support services allow your Rochester business to have the advantages of immediate, enterprise-class IT support without the expense of managing an in-house IT organization. Your network will derive added business value by being more available, productive, and secure. Advantages to your company include:

  • Convenient remote extension of your on-site support resources
    For most organizations in Rochester and throughout New York, local network support resources, whether represented by freelance consultants or an in-house IT staff, can deal with the majority of technical problems. However, IT crises can occur when local resources are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your usual service technicians. In these situations, Progent's on-call support specialists provide an easy, quick, and economical solution to augment your regular resources and to convey useful information to improve your capability to handle future problems locally.

  • Less Dependence on Individual Consultants
    For IT maintenance, smaller businesses commonly depend on individual freelance service providers. While freelance consultants carry less internal costs than larger service organizations and can often charge lower rates, they are sometimes overextended, making it hard to respond rapidly to crisis situations. If an independent service provider is occupied with another client, ill, on a trip, or in training, the lack of backup help may require your company to wait for help during an emergency. As your company expands, system unavailability and trouble with vital applications become more expensive. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent offers a dependable source of reserve support experts to make sure your network remains available.

  • Build a Scalable Basis for Smooth Growth
    Businesses typically begin with an IT system created on a shoestring budget. Without a robust framework, band-aid fixes often get thrown onto an unstable foundation. When a network grows, stability and scalability problems can impede the success of the organization. Such badly built environments need proper assessment, smart strategic planning, and extensive IT expertise to upgrade to a network architecture able to provide the solid foundation to handle current business demands and simplify downstream growth.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller businesses require guidance and technical training to navigate through an increasingly complicated maze of technology options available for accelerating business growth and enhancing productivity. These companies hardly need a computer engineer who is motivated to resell a certain vendor's technology. Network support and product sales can result in a situation where the proposed solution is designed around a predetermined technology rather than the true needs of a client. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to align IT consulting with the best interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of technical knowledge, refined support tools, and familiarity with enterprise networking enable offices to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average longer than ten years of real-world industry experience, at the front lines of IT service, performing a broad range of IT projects for a large mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support personnel. This guarantees that you get not just expert technical help, but also a consultant with field-tested methods for applying technical knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-premises help by the minute. Consequently, you are invoiced just for received support. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no startup charge and requires no monthly commitment for support services provided during regular working hours. Many support organizations demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for quick repairs so you won't be forced to allow simple problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent faces few competitors. Companies who utilize familiar independent consultants or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, secure, and efficient.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock network monitoring services based on MS Operations Manager. MS System Center Operations Manager causes your computer support to be proactive instead of reactive. By anticipating potential issues before they cause lost productivity, system monitoring can keep your information network from stressful and expensive service losses.
How Does Our Company Begin Receiving Online Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.















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