Fast and Affordable Remote Technical Support for Rochester Networks
Urgent Remote Support for Rochester NetworksFor organizations located in Rochester or anywhere in New York, Progent provides remote support for computer systems based on Microsoft Windows, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft certified consulting experts have delivered online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to handle challenging infrastructure issues, as well as the services of CISSP and CISM-certified security consultants to help with high-level security design and troubleshooting issues.

Progent's online support engineers offer exceptional leverage due to the fact that they have the real-world experience and have access to the sophisticated tools needed to solve the majority of network issues quickly. This reduces direct expenses because solutions require minimal billable consulting minutes. Remote support also eliminates the cost of sending an engineer to your site. Your company benefits additionally in indirect costs by reducing or eliminating system outages and related costs due to business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive online technical support experience is particularly important in environments that rely on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an option.

Progent's pricing policy for remote support is designed to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you are invoiced only for the services that you actually get. Unlike many online service firms, Progent asks for no startup surcharge or minimum job duration. Progent's per-minute billing unit and simple model for pricing do away with situations where quick solutions somehow turn into big invoices. Progent's skill at disposing of problems efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned an arsenal of optimized tools and field-proven processes which promote the highest degree of effectiveness for remote help and troubleshooting for IT systems of all sizes. Progent offers secure VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the staff of Progent's online support team to access your environment without compromising network security.

Progent's sophisticated customer support reporting application keeps extensive documentation of all support that Progent's clients have received. Progent's team engineers have access to the records of all help provided to every Progent customer by any consultant. This archive of issues and resolutions is stored as an easily accessible support knowledge base that allows Progent's remote support engineers to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and close partnerships with key technology companies such as Cisco and Microsoft open up additional vast technical support databases and permit priority access to manufacturers' in-house engineering staff so Progent's remote service specialists can determine the best solutions quickly.

Remote support services offered by Progent to companies in Rochester and anywhere in the state of New York include:

Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for special IT projects. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the consultants required. Progent's background in these special areas of information technology enables customers to complete major initiatives within budget and on schedule. Progent's project-based remote consulting services include:
  • Help Desk Services
    Progent's Help Desk programs for businesses with environments based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Call Center outsourcing services are ideal for companies who don't have the budget to assemble and manage an internal Call Center but who require fast response from a reliable Help Desk with professional phone support plus the ability to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Call Center consulting support can aid you in building an efficient new Help Desk Call Center or improving your current one, identifying or modifying Help Desk Call Center application software to address the unique needs of your business, or providing temporary online staff to work with your internal Help Desk team to deal with demanding events like software transitions, major upgrades, or rolling out new applications.

    Progent's Help Desk team of veteran network consultants provides your clients in Rochester or anywhere in the state of New York quick contact with an effective network service resource with years of experience offering phone support and remote repair service for computer environments powered by Windows, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk the reputation as a key enabler of business performance, and Progent's intent is to fix and not merely report network issues.

  • Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Consulting staff provides remote professional engineering support and education in key application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Project, Microsoft Word, and Excel. To find out additional information about Progent's expertise, custom programming, and training offerings, see Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of System Center 2016, expand or optimize your current one, upgrade smoothly from a previous version of System Center, or debug your System Center environment.

  • Remote Network Monitoring Services
    Progent can provide businesses in Rochester, or anywhere in the state of New York, remote computer system monitoring support based on System Center Operations Manager (SCOM), configured by Progent to accommodate your environment so that your network support is proactive rather than reactive. By uncovering possible problems before they evolve into downtime, automated monitoring can minimize stressful and expensive network crises. Progent can also utilize system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Mac OS X systems, Microsoft Windows networks, or environments that support multiple platforms.
How Your Rochester Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent phone-based support with Microsoft, Mac OS X, or Linux environments, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Rochester or anywhere in the state of New York, Progent's online computer support engineers are ready to provide effective and affordable IT support the moment your organization has to have it. More than a decade of delivering remote technical assistance has earned Microsoft Gold Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity tools to fix network problems quickly while eliminating the expense and lost productivity associated with on-site support visits.

Even if your Rochester business relies on a local freelance support technician or employs a full time organization that know how to handle the majority of computer problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless virtual expansion of your on-site resources in cases when your regular service personnel either don't have the availability or the expertise to fix unexpected network crises or particularly challenging integration projects.

Features of Progent's Online Computer Services for Rochester
Progent's phone help, Internet-based troubleshooting, system security consulting, and system management services offer businesses in Rochester or anywhere in the state of New York unparalleled leverage for your IT investment. Whether you need one-time phone help and Internet-based troubleshooting or ongoing Help Desk outsourcing services and network management, Progent's experts can deliver your company world class IT support while allowing you to avoid the cost and administration overhead of running a full-service internal IT staff. Key features of Progent's online help program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's staff size, breadth of technical background, fine tuned remote support tools, and familiarity with corporate IT allow offices to escape the limitations of exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified consultants average more than ten years of real-world industry experience, at the forefront of network support, executing a broad range of technical tasks for an extensive array of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices training that Progent instills in its support staff. This ensures that you get not just world-class IT capability, but also a support engineer with field-tested methods for applying computer knowledge to repair real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online support and in-person help by the minute. As a result, you are billed only for received support. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in regions where Progent offers in-person service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no service activation charge and requires no monthly commitment for support services delivered during regular business hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick fixes so you will not be forced to allow less critical problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike some freelance consultants or local service organizations who provide scant documentation or specifics of services performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has access to the service documentation transmitted by every staff member to each customer. The practice of documenting and archiving service activity allows more efficient service and eliminates a slew of common problems such as when a service client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to provide 24x7 network monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering potential issues before they result in lost productivity, system monitoring can save your IT network from stressful and costly availability losses.
How Does Our Company Begin Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Network Support.

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