Fast and Affordable Online Support for Rochester Networks
Fast Phone Help for Rochester NetworksFor businesses in Rochester or anywhere in the state of New York, Progent offers remote support for information systems based on any combination of Microsoft Windows, Cisco, Apple Mac, or Linux technology. Progent's Microsoft qualified engineers have delivered online troubleshooting to companies in every state in the U.S. (See testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to handle complex networking problems, plus the assistance of CISA and CISSP-accredited security engineers to handle advanced security architecture and troubleshooting jobs.

Progent's remote support engineers offer excellent value because they have the real-world experience and have access to the sophisticated tools necessary to solve most network problems quickly. This reduces immediate expenses since solutions accumulate minimal chargeable minutes. Online support also avoids the expense of dispatching a consultant to your office. Your organization saves even more in incidental expenses by minimizing or avoiding system downtime and related losses resulting from business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's advanced remote consulting experience is particularly valuable in environments that depend on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's pricing model for online help is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you pay exclusively for the services that you receive. Unlike many online support organizations, Progent asks for no service activation surcharge or minimum job duration. Progent's per-minute granularity and simple model for pricing prevent situations where quick fixes somehow turn into big invoices. Progent's skill at solving problems quickly means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of optimized technologies and field-tested processes which allow the highest degree of effectiveness for online technical support and troubleshooting for computer networks of all sizes. Progent offers protected Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the experts of Progent's online support team to link to your environment without violating corporate security.

Progent's sophisticated service database application maintains detailed records for all support that Progent's clients have received. Progent's team engineers have the benefit of the specifics of services provided to each client by every consultant. This history of issues and repairs is stored as an easily exploitable support database that permits Progent's remote support engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's advanced accreditations and formal partnerships with key vendors such as Cisco and Microsoft open up other extensive support knowledge bases and allow priority response from vendors' in-house support staff so Progent's online service experts are able to determine optimal resolutions promptly.

Remote technical support services offered by Progent to companies in Rochester and throughout the state of New York include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a family of affordable, flat-rate services designed to allow small and medium-size organizations to utilize the same best-of-breed technology deployed by some of the world's leading enterprises. The ProSight series of outsourced network management services addresses all critical aspects of modern networking such as email protection, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to provide centralized control and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the complete threat lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical data, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, enhance and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating time-consuming network management processes, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding devices that need critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network running efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent consultant so that any potential problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save up to half of time spent looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with data security requirements, more efficient utilization of IT resources, faster troubleshooting, more dependable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Special Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract information technology programs. Billing charges for longer-term consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology enables clients to execute critical projects economically and on time. Progent's special remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support programs for organizations with environments based on Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Call Center outsourcing services are a convenient solution for companies who don't have the resources to create an in-house Help Desk Call Center but who want quick response from a dependable Help Desk with proficient telephone assistance as well as the ability to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Call Center is intended for larger companies and operates as a transparent reinforcement of your current Helpdesk resources. Progent's Virtual Call Center can serve as a an escalation option to resolve complex technical issues, or be ready in hectic circumstances when your other resources are swamped.

    Progent's Help Desk staff of seasoned information technology professionals gives your workers in Rochester or anywhere in the state of New York quick communication with a dependable technical support group with extensive background offering phone consulting and online repair service for networks based on Microsoft, Cisco, Apple Mac, or UNIX/Linux technology. Progent's charter is to earn the Help Desk Call Center the reputation as a significant driver of company success, and Progent's goal is to resolve instead of simply record network problems.

  • Applications Services: Education, Customization, and Integration
    Progent's Applications Experts staff provides remote professional consulting support and training in special application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for Microsoft business applications such as CRM, MS Project, Word, and Excel. To read additional information about Progent's consulting, custom development, and education services, see Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of System Center 2016, extend or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver companies in Rochester, or anywhere in the state of New York, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your environment so your IT maintenance is proactive and automated. By exposing possible trouble spots before they grow into full-scale emergencies, automated monitoring can minimize inconvenient and costly service breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple Mac networks, Microsoft Windows networks, or networks that support multiple OS platforms.
How Your Rochester Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based support with Microsoft Windows, Apple Mac, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or visit Contact Progent. For businesses and startups in Rochester or throughout the state of New York, Progent's phone-based network support engineers are ready to deliver professional and cost-effective IT help the instant your business needs it. Long experience providing online repair services has led to Microsoft Gold Partner status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity tools to solve network problems quickly while avoiding the expense and lost productivity associated with on-premises support visits.

Even if your Rochester organization has a regular freelance support technician or employs an in-house IT staff that can deal with day-to-day computer issues, Progentís Microsoft certified consultants can still provide an easy and seamless remote extension of your local resources in cases when your usual IT support personnel either lack the time or the knowledge to resolve unexpected system emergencies or particularly complicated integration projects.

Features of Progent's Online Computer Support for Rochester
Progent's phone help, remote troubleshooting, network security consulting, and network administration services give businesses in Rochester or throughout the state of New York unparalleled leverage for your IT budget. Whether you need one-time telephone help and remote network repair or ongoing Help Desk outsourcing services and system administration, Progent's professionals can provide your organization world class IT support while allowing you to eliminate the cost and administration overhead of maintaining a full-service in-house IT staff. Highlights of Progent's online help program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, depth of IT knowledge, fine tuned remote support tools, and familiarity with corporate IT allow companies to escape the pitfalls of excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average more than ten years of real-world professional background, at the forefront of network support, performing a wide variety of IT projects for a large array of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting staff. This guarantees that you get not only expert IT skills, but also a support engineer with field-tested approaches for applying technical knowledge to solve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and in-person visits by the minute. Consequently, you pay exclusively for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no startup fee and requires no monthly commitment for services provided during regular working hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large bills for quick solutions so you won't be tempted to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their scope, Progent is able to focus on offering high-value skills where Progent has little competition. Businesses who utilize familiar independent service providers or who employ in-house support staffs benefit when Progent transfers information about new technology and tested processes to make their networks more reliable, secure, and efficient.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock network monitoring services based on MS Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By uncovering possible problems before they result in downtime, system monitoring can keep your IT network from painful and expensive service disruptions.
How Does Our Company Start Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.















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