Fast and Affordable Online Troubleshooting for Rochester Computer Systems
Fast Remote Consulting for Rochester NetworksFor businesses located in Rochester or anywhere in New York, Progent offers online support for computer systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified consulting experts have delivered remote troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to help with challenging networking issues, plus the services of CISSP and CISM-certified security engineers to handle high-level security design and troubleshooting issues.

Progent's remote support experts offer excellent leverage because they have the real-world experience and have access to the sophisticated technology required to solve most information system problems quickly. Efficient support reduces direct expenses because service calls accumulate minimal billable consulting minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your company benefits additionally with incidental costs by minimizing or avoiding system downtime and associated losses stemming from business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's advanced online technical support expertise is especially helpful for businesses that depend on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's pricing policy for remote help is structured to stretch your network support investment. Progent bills per minute for phone consulting, so you are billed only for the support that you receive. Unlike typical online support firms, Progent requires no service activation surcharge or minimum fees. Progent's one-minute granularity and simple policy for billing do away with situations where speedy. minor fixes manage to turn into large invoices. Progent's penchant for dealing with problems quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a set of optimized technologies and proven processes that permit the maximum degree of efficiency for remote technical support and repair for information networks of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's remote service group to communicate with your environment remotely without violating network security.

Progent's powerful service reporting system keeps thorough histories of the service that Progent's customers have been provided. Progent's staff service personnel have access to the history of services delivered to every Progent customer by every consultant. This history of trouble tickets and fixes is stored as a quickly exploitable internal database that permits Progent's remote support experts to share their experiences with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and working associations with key technology companies including Cisco and Microsoft make available additional vast support databases and permit priority access to vendors' internal support staff with the result that Progent's online consulting specialists are able to find optimal solutions quickly.

Remote support services available from Progent to businesses in Rochester and throughout the state of New York include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate managed services designed to enable small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the industry's leading corporations. The ProSight series of IT management outsourcing services covers all critical aspects of information technology including email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the complete malware attack progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent's consultants can also help your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of vital files, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to deliver web-based control and comprehensive security for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, enhance and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that require critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your network operating efficiently by tracking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so that all potential issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and less downtime. Read more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance expert. The interview is intended to help assess your organization's preparedness to stop or recover rapidly from a ransomware attack. Progent will consult with you directly to gather information concerning your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient AV and backup/recovery environment that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract IT programs. Billing rates for longer-term consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these special areas of information technology enables clients to execute major projects within budget and on time. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service offerings for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Call Center outsourcing services are a convenient solution for organizations who lack the resources to assemble and manage an internal Help Desk but who need quick access to an effective Call Center with professional telephone assistance as well as the expertise to escalate complex tasks to high-level consultants.

    Progent's Help Desk consulting services can aid you in establishing an efficient new Help Desk Call Center or enhancing your current organization, selecting or enhancing Help Desk software products to address the unique requirements of your business, or providing temporary phone support personnel to supplement your in-house Call Center resources during high-demand situations like software transitions, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk team of experienced information technology experts offers your computer users in Rochester or anywhere in the state of New York immediate contact with a large support group with substantial background delivering telephone-based support and online repair service for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Call Center the reputation as a major contributor to business efficiency, and Progent's target is to solve and not just document IT problems.

  • Business Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Experts Team provides online and in-depth engineering support and education in special business application fields such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for popular Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's expertise, custom development, and training services, visit Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Rochester, or anywhere in the state of New York, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager to fit your environment so that your computer maintenance is proactive rather than reactive. By uncovering emerging problems before they evolve into crashes, system monitoring can head off disruptive and expensive service crises. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or networks that incorporate a variety of operating systems.
How Your Rochester Business Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent phone-based assistance with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Rochester or anywhere in the state of New York, Progent's phone-based computer support engineers are ready to provide effective and affordable IT support whenever your company has to have it. More than a decade of offering online tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine remote connectivity technology to repair computer problems rapidly while eliminating the cost and lost productivity that comes with on-premises support calls.

Even if your Rochester organization works with a regular freelance support technician or employs a full time IT staff that know how to handle ordinary network issues, Progentís Microsoft certified engineers can offer an easy and transparent remote expansion of your local resources for situations when your regular IT support personnel either lack the bandwidth or the experience to handle unexpected network crises or particularly complex integration problems.

Features of Progent's Online Network Services for Rochester
Progent's online help, remote troubleshooting, system security expertise, and system management services offer offices in Rochester or anywhere in the state of New York unparalleled leverage for your support budget. Whether you require one-time phone help and remote troubleshooting or full-time Help Desk Call Center support and system management, Progent's professionals can deliver your company world class IT support while permitting you to eliminate the cost and administration overhead of running a full-service in-house IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, depth of technical background, refined support software, and familiarity with enterprise networking enable companies to avoid the limitations of exclusive reliance on smaller service firms, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

  • In-depth Expertise in Microsoft's Full Line of Servers
    Progent offers world-class support for Microsoftís powerful server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration consulting, Windows Server 2008 expertise, Microsoft Windows 2003 upgrades, MS Exchange 2016 Server planning and deployment, Exchange 2013 integration, Microsoft Exchange 2010 Server management, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2016 upgrades, SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to charge for phone service and in-person help per minute. Consequently, you are billed just for received services. Progent does not demand a higher rate for after-hours or emergency support, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no initialization charge and requires no retainer for support services provided during regular business hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids large bills for fast solutions so you won't be forced to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent faces few competitors. Businesses who utilize trusted independent service providers or who employ in-house support personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, protected, and efficient.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock system tracking services powered by MS Operations Manager. MS Operations Manager allows your network maintenance to be anticipatory instead of reactive. By uncovering possible problems before they cause downtime, network monitoring can keep your information network from stressful and expensive service losses.
How Does Our Company Begin Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.















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