Immediate Online Help for Rochester UNIX, Linux, or Solaris NetworksFor small and midsize businesses located in Rochester or anywhere in New York, Progent provides support for networks powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a combination of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (See Progent's client recommendations). Progent also can furnish the expertise of CCIE-qualified network specialists for complex infrastructure problems, plus the services of CISA and CISSP-accredited security engineers to handle advanced security architecture and business continuity planning.

Progent's remote support engineers offer excellent value because they are equipped with the practical background and the sophisticated tools to resolve most network issues rapidly. Efficient support lowers direct expenses since solutions require a smaller number of chargeable minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your company benefits additionally with incidental expenses by minimizing or avoiding system outages and associated losses due to business discontinuity, upset clients, idle workers, and distracted management.

Progent's billing model for online support is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are invoiced just for the services that you receive. In contrast to typical online service companies, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute granularity and clean policy for pricing do away with scenarios where quick fixes manage to end up as major bills. Progent's penchant for solving technical issues efficiently results in your business conserving cash.

Progent's Remote Service Tools
Over the years, Progent has refined a set of optimized technologies and field-proven methodologies which promote the maximum degree of efficiency for online help and troubleshooting for small business IT networks. Progent offers protected VPN support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Secure VPN technology permits the staff of Progent's remote service group to access your network remotely without violating network security.

Progent's powerful service reporting application maintains extensive records for all service that Progent's clients have received. Progent's authorized service personnel have access to the records of assistance provided to each Progent client by every engineer. This database of issues and solutions is organized as an easily retrievable support database that enables Progent's remote technical experts to communicate their experiences with the whole team to ensure that the quality of Progent's support services grows daily. Progent's advanced accreditations and close relationships with important vendors such as Cisco and Microsoft make available other massive technical databases and allow fast access to vendors' internal support staff so Progent's remote consulting experts are able to arrive at the best resolutions in the least time.

Get Remote UNIX/Linux, Sun Solaris, or Apple Mac OS X Network Assistance from Progent
To get started with Progent's remote services in Rochester or anywhere in New York or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network help, visit Immediate Urgent Support.

Remote Technical Services Available from Progent
Progent's phone-based support professionals possess credentials in an extensive array of products and technologies. This broad scope of IT skills allows Progent's engineers to manage almost any crisis that may take place in a small business information system. Credentials held by Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, CCDA and CCDP.

To help customers with multi-platform networks, Progent also offers access to consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) consultants.

Remote services Offered by Progent to clients in Rochester and anywhere in the state of New York include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X remote support services address a wide range of computer technology such as system architecture, messaging solutions, network and process security, UNIX/Linux and Windows coexistence, VMware products for server consolidation and easy administration, and transitioning from legacy systems to the latest Microsoft Windows or Linux-based environments. Progent's group-based methodology for resolving network problems promotes fast escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and cuts service costs.

    Progent's UNIX/Linux support engineers can offer urgent online help for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems powered by leading derivatives of UNIX such as:

    Important Linux variants for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
    Cisco CCIE Engineers for Rochester, New YorkThe Cisco CCIE certification is the top recognition for network consultants, and indicates a person's network technology skills at the expert level. Cisco qualified CCIEs can handle even the most intractable challenges encountered in network infrastructure design, integration, administration, protection, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS network administration utilities and developing alternate approaches or identifying software patches. CCIEs are an excellent value since their depth of expertise enables them to fix even the most intractable problems quickly. In typical instances, less seasoned service providers can wrestle for hours or even days with the same problems that a Cisco CCIE can resolve in minutes. Few consulting organizations make CCIEs accessible to support small and mid-size businesses. Progent can provide quick phone access to a Cisco authorized CCIE so your company can receive timely support for serious network problems that are impacting worker efficiency but are beyond the scope of your local IT maintenance personnel. Progent's CCIE engineers can interface to your network by means of advanced remote troubleshooting tools to perform efficient, secure, and affordable analysis and repair. Progent's Cisco CCIEs offer consulting for all of Cisco's industry-leading family of infrastructure devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure high-speed and integrated services routers, wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network technology.

  • Authorized MS Windows Experts
    Windows Support for Rochester, New YorkProgent's Microsoft-certified remote support engineers can deliver computer system repair and IT assistance for all Microsoft server products. Progent is a Microsoft Gold Certified Partner and can provide your organization the assistance of consulting engineers who can assist your company with a broad variety of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, SharePoint Server development, Microsoft Skype for Business migration support, Lync Server integration and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server planning, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a wide array of remote PC desktop services including Microsoft Windows 7 integration, preparing for to 64-bit desktop applications, configuring Office 2010, and automating workstation deployment.

  • CISSP, ISSAP, and CISM Certified System Security Consultants
    CISSP Qualified System Security Experts for Rochester, New YorkProgent's qualified CISSP and ISSAP security consultants can provide a variety of security services to improve the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help you to clean up quickly following a damaging penetration. Security solutions offered by Progent include: comprehensive network security evaluation utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick recovery from malicious attacks; installing firewalls; designing safe architectures for off-site and mobile access; defending your messaging system against spam and DHA attacks; and managing round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced remote consulting services to help organizations of all sizes connect their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that combine local IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract IT projects that small companies often request. Progent's rates for longer-term development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's background in these important fields of information technology allows customers to complete major initiatives economically and on time. Progent's project-based remote engineering solutions include:
  • Call Center Services
    Progent's Call Center support alternatives for small and midsize companies with networks that incorporate UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Call Center outsourcing services are well suited for smaller businesses who don't have the resources to build and maintain an in-house Call Center but who require fast communication with a dependable Help Desk with professional telephone assistance plus the available expertise to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Call Center is designed for bigger companies and serves as a seamless extension of your current Help Desk team. Progent's Virtual Help Desk Call Center can serve as an escalation resource for the toughest technical issues, or be ready in hectic instances when your other service providers are too busy.

    Progent's Call Center consulting expertise can support you in building an efficient new Help Desk or enhancing your current one, identifying or modifying Call Center application software to meet the particular demands of your business, or adding temporary online staff to supplement your internal Call Center team to handle unusually busy situations such as software migrations, major upgrades, or rolling out brand new applications.

    Progent's Call Center team of seasoned information technology experts gives your workers in Rochester or anywhere in the state of New York instant access to a reliable support resource with substantial experience providing telephone-based consulting and online troubleshooting for computer environments powered by UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk perception as a significant enabler of business performance, and Progent's aim is to resolve and not just report IT problems.

  • Business Applications Support: Training, Development, and Integration
    Progent's Applications Experts staff can supply phone-based and in-depth engineering support and education in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and training for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, Microsoft Word, and Microsoft Office Excel. To learn more information concerning Progent's expertise, customization, and education offerings for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, see Progent's Applications Experts Group.

    Progent's Mac consultants can promote the creative components of Macintosh systems by delivering remote help services and training in graphics, audio, and motion video. Progent's consultants offer assistance in a range of Macintosh programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with special procedures such as scanning or digitizing audio/video or configuring an audio/video post production facility.

    Remote Network and Server Monitoring Services
    Progent offers businesses in Rochester, or anywhere in the state of New York, remote network monitoring services based on MS Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to accommodate your business so your network maintenance is proactive rather than reactive. By spotting looming issues before they result in network outages, system monitoring can head off inconvenient and expensive network failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Mac OS X environments, Microsoft Windows systems, or environments that support multiple operating systems.

How Your Rochester Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent online help with UNIX/Linux, Sun Solaris, or Apple Mac computer systems, visit Progent's Emergency Remote Help, call 1-800-993-9400, or go to Contact Progent.















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