Fast Remote Technical Support for Rochester UNIX or Linux SystemsFor small and midsize companies located in Rochester or anywhere in New York, Progent provides support for networks based on UNIX or Linux or for environments that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote support to companies in all 50 states in the U.S. (See Progent's customer testimonials). Progent also offers the expertise of Cisco CCIE-certified engineers for challenging infrastructure problems, as well as the assistance of CISA and CISM-certified security consultants to handle high-level security architecture and business continuity preparedness.

Progent's online support engineers offer exceptional value because they are equipped with the practical experience and the sophisticated technology to resolve the majority of information system issues quickly. This lowers direct expenses since solutions accumulate a smaller number of chargeable consulting minutes. Online support also eliminates the cost of dispatching a consultant to your site. Your company benefits additionally in indirect costs by minimizing or avoiding network outages and related costs due to business discontinuity, upset customers and vendors, idle workers, and de-focused executives.

Progent's billing model for online help is structured to get the most out of your network support investment. Progent bills by the minute for phone consulting, so you are charged only for the support that you actually get. Unlike many online support companies, Progent asks for no service activation charge or minimum job duration. Progent's per-minute granularity and clean model for billing do away with scenarios where speedy. minor repairs somehow turn into substantial bills. Progent's penchant for solving technical issues quickly results in your business conserving cash.

Progent's Online Technical Support Tools
Over the years, Progent has developed a collection of optimized tools and field-tested processes which ensure the maximum degree of effectiveness for online technical support and repair for small and midsize company computer systems. Progent offers secure VPN support for gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Secure VPN access enables the experts of Progent's remote service group to communicate with your environment remotely without violating corporate security.

Progent's proprietary technical support database system includes detailed histories describing all service that Progent's clients have received. Progent's team service personnel have the benefit of the history of services delivered to each client by every Progent engineer. This archive of issues and responses is stored as a conveniently searchable proprietary database that allows Progent's remote support experts to share their experiences with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and close relationships with important technology companies such as Cisco and Microsoft make available additional vast technical support knowledge bases and permit fast response from manufacturers' internal support staff so Progent's online consulting experts can come up with the most efficient solutions promptly.

Start Receiving Remote UNIX/Linux, Solaris, or Mac OS X Computer Support from Progent
To get started with Progent's remote services in Rochester or anywhere in New York or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for IT help, go to Immediate Urgent Support.

Phone-based Network Support Services Offered Progent
Progent's remote technical service professionals possess certified skills in an extensive array of technologies. This broad range of capability allows Progent's consultants to address practically any emergency likely to occur in a small business information system. Certificates held by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, CCVP, and Design Professional.

To support customers with multi-operating system environments, Progent also offers the support of engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online technical support services available from Progent to small businesses in Rochester and anywhere in the state of New York include:

  • UNIX/Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple Mac OS X online consulting services cover a broad array of information technology including system architecture, email solutions, system and process security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware economization and simplified administration, and transitioning from legacy systems to the latest MS Windows or Linux-powered solutions. Progent's group-oriented approach to solving network problems promotes quick escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This expedites repair of critical problems, minimizes lost productivity, and lowers service costs.

    Progent's UNIX and Linux support engineers can offer urgent remote help for resolving anomalies affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX including:

    Major Linux platforms for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
    Cisco Consultants for Rochester, New YorkThe Cisco CCIE credential is the highest recognition for network consultants, and certifies an individual's network technology knowledge at the master level. Cisco qualified CCIEs can deal with even the most complex issues surrounding network infrastructure planning, integration, maintenance, protection, and problem solving. CCIEs can cooperate closely with Cisco's in-house support staff in analyzing problems with IOS Software network administration utilities and coming up with alternate approaches or identifying software patches. Cisco CCIEs offer excellent value since their broad experience permits them to fix even the most complex problems rapidly. In many instances, less qualified consultants can wrestle for hours or days with identical problems that a Cisco CCIE can fix in a few minutes. Few consulting firms make Cisco-qualified CCIEs accessible to support small and mid-size businesses. Progent can provide quick phone access to a CCIE so your company can get immediate help for complex network infrastructure issues that are crippling business productivity but are beyond the comfort zone of your regular computer support resources. Progent's Cisco-qualified CCIE consultants can interface to your computer system via sophisticated on-line support technology in order to provide efficient, safe, and economical diagnosis and remediation. Progent's CCIEs can provide expertise in the complete line of Cisco's popular family of connectivity appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst switches, plus Virtual Private Network products.

  • Certified Microsoft Windows Support
    MS Windows Experts for Rochester, New YorkProgent's Microsoft-certified online service experts can provide computer repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your company the expertise of consulting engineers who can help your company with a wide range of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Exchange Server 2010 monitoring and support, SharePoint Server development, Skype for Business migration support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server migration, SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server planning, Small Business Server support, and Windows Essentials migration and cloud integration.

    Progent also offers a broad range of online desktop consulting and support services such as Microsoft Windows 7 migration help, moving to 64-bit desktop software, integrating Office 2010, and streamlining Business Desktop Deployment.

  • CISSP and ISSAP Certified Network Security Specialists
    CISSP Certified System Security Consultants for Rochester, New YorkProgent's accredited CISSP and ISSAP security consultants can provide a range of system protection solutions to strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against attacks or help you to recover quickly following a serious breach. Security solutions available from Progent cover comprehensive network security audits utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast cleanup after malicious attacks; integrating firewalls; establishing safe architectures for remote and mobile access; securing your messaging system from viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced online consulting support to help businesses of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine local resources along with public clouds. To help you to integrate public clouds with networks, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Additional Consulting Services Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special projects that small companies frequently need. Progent's charges for longer-term development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology enables customers to complete critical initiatives within budget and on schedule. Progent's project-based online engineering services include:
  • Help Desk Call Center Support
    Progent's Help Desk Call Center support alternatives for small and midsize organizations with environments that incorporate UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Help Desk outsourcing support services are a convenient solution for small companies who lack the budget to support an internal Call Center but who need quick access to a reliable Call Center with professional phone assistance plus the in-depth expertise to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and serves as a transparent addition to your existing Call Center resources. Progent's Virtual Help Desk Call Center can operate as an escalation option to handle the most difficult computer system problems, or be ready in overflow circumstances when your regular support engineers are overwhelmed.

    Progent's Help Desk Call Center consulting support can assist you in establishing an efficient new Help Desk or revamping your established organization, identifying or customizing Call Center software to address the special requirements of your company, or adding temporary phone support personnel to work with your in-house Help Desk Call Center team during demanding situations like software transitions, mass upgrades, or rolling out new applications.

    Progent's Call Center staff of experienced network experts offers your computer users in Rochester or anywhere in the state of New York rapid communication with a dependable support resource with years of experience offering telephone-based help and remote troubleshooting for computer environments powered by UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center recognition as a major driver of business performance, and Progent's intent is to resolve and not just document technical problems.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting staff provides phone-based advanced consulting support and training in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for familiar Microsoft applications such as CRM, MS Project, MS Word, and MS Excel. To read additional information concerning Progent's expertise, customization, and training services for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Applications Experts Services.

    Progent's Apple Mac experts can nurture the imaginative components of Macintosh environments by delivering phone-based consulting services and education in imaging, sound, and video. Progent's consultants can provide help in a variety of Apple Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with special projects such as capturing or digitizing audio or video or building an audio/video post production lab.

    Online Network and Server Monitoring Support
    Progent can provide companies in Rochester, or anywhere in the state of New York, remote network monitoring support centered around MS Operations Manager 2007, enhanced by Progent to accommodate your business so that your IT support is proactive and automated. By spotting potential problems before they grow into downtime, system monitoring can avoid disruptive and expensive information system failures. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft Windows systems, or environments that incorporate multiple OS platforms.

How Your Rochester Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent phone-based support with UNIX/Linux, Sun Solaris, or Mac OS X computer systems, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent.

© 2002- 2017 Progent Corporation. All rights reserved.