Fast Phone Consulting for Rochester UNIX, Linux, or Solaris NetworksFor small companies in Rochester or anywhere in New York, Progent provides technical support for computer systems powered by UNIX or Linux or for environments that feature a combination of UNIX and Microsoft technology. Progent has delivered online support to companies in all 50 states in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for complex connectivity problems, as well as the assistance of CISSP and CISM-accredited security engineers to help with advanced security architecture and disaster recovery planning.

Progent's online support services represent exceptional leverage because they are equipped with the real-world experience and the advanced tools to solve the majority of information system issues quickly. Efficient support reduces direct costs because service calls require fewer billable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your office. Your company saves even more with incidental costs by reducing or eliminating system outages and associated losses resulting from business disruption, disgruntled clients, idle workers, and de-focused executives.

Progent's pricing policy for remote help is structured to stretch your network support investment. Progent charges by the minute for phone assistance, so you are billed only for the support that you receive. In contrast to many remote support firms, Progent asks for no service activation fee or minimum job duration. Progent's per-minute granularity and clean model for billing prevent scenarios where fast solutions manage to end up as large tabs. Progent's skill at disposing of technical issues efficiently translates into your company conserving cash.

Progent's Remote Support Technologies
Over the years, Progent has developed an arsenal of optimized technologies and field-proven methodologies that allow the maximum level of efficiency for remote technical support and troubleshooting for small and midsize company computer networks. Progent offers safe VPN support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access allows the experts of Progent's remote service group to access your company's system remotely without compromising network security.

Progent's sophisticated service database application includes extensive histories describing the support that Progent's customers have received. Progent's team service personnel have access to the specifics of all help provided to every customer by any consultant. This database of trouble tickets and responses is structured as a quickly searchable support knowledge base that permits Progent's online technical professionals to share their knowledge company-wide to ensure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and formal partnerships with key industry leaders such as Cisco and Microsoft permit access to additional massive support knowledge bases and permit quick response from vendors' in-house engineering staff so Progent's online service specialists can find optimal solutions quickly.

Get Remote UNIX, Linux, Solaris, or Mac OS X Network Help from Progent
To access Progent's phone services in Rochester or anywhere in New York or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT support, go to Immediate Urgent Support.

Remote Technical Support Services Offered Progent
Progent's phone-based network support engineers have advanced credentials in an extensive array of technologies. This breadth of IT skills permits Progent's engineers to resolve almost any crisis likely to crop up in a small or midsize company network. Certificates awarded to Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, and Design Associate.

To help companies with mixed-operating system networks, Progent also provides the support of consultants who have high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP experts, and Information System Security Architecture Professional (ISSAP) engineers.

Remote technical support services provided by Progent to companies in Rochester and anywhere in the state of New York include:

  • UNIX/Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X phone-based consulting services address a wide range of computer technology such as system infrastructure, email solutions, system and operational security, UNIX and Microsoft Windows integration, VMware technologies for server hardware economization and simplified management, and migration from legacy systems to current MS Windows or Linux-based solutions. Progent's group-oriented approach to solving network problems enables quick escalation, if necessary, to engineers with task-relevant expertise to handle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers service expense.

    Progent's UNIX and Linux consultants can provide urgent remote assistance for analyzing anomalies affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:

    Important Linux platforms for which Progent can provide expertise include:

  • Contact a Cisco CCIE for High-level Network Problem Solving
    Cisco Engineers for Rochester, New YorkThe Cisco Certified Internetwork Expert (CCIE) credential is the top recognition for networking professionals, and indicates a consultant's network technology skills at the expert level. CCIEs can handle the most complex problems associated with network infrastructure design, integration, maintenance, protection, and troubleshooting. Cisco qualified CCIEs operate with the highest priority with Cisco's in-house product support engineers in isolating problems with IOS network management tools and coming up with workarounds or identifying program patches. Cisco CCIEs provide excellent value because their deep experience permits them to solve the most complex problems quickly. In many instances, less seasoned consultants can struggle for many hours or even days with identical tasks that a CCIE can fix in a few minutes. Few support providers make CCIEs available to support small and medium sized companies. Progent offers quick phone contact with a Cisco-qualified CCIE so your company can receive timely help for serious network problems that are crippling business efficiency but are beyond the experience of your regular network maintenance group or consultant. Progent's Cisco-qualified CCIE engineers can interface to your computer system via state-of-the-art on-line support tools to perform fast, secure, and affordable analysis and repair. Progent's Cisco CCIEs offer expertise in the complete line of Cisco's market leading family of networking devices including PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.

  • Certified Microsoft Windows Support
    Microsoft Windows Support for Rochester, New YorkProgent's Microsoft-certified remote support professionals offer computer system repair and consulting help for all Microsoft server products. Progent is a Microsoft Gold Partner and can offer your company the expertise of support professionals who can help your company with a broad variety of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange 2016 migration, Exchange Server 2013 integration, Microsoft Exchange 2010 management, SharePoint Server development, Skype for Business Server migration support, Lync Server integration and Microsoft Office Communications Server upgrade, Forefront TMG management and ISA Server maintenance, SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 support, and Windows Essentials cloud integration.

    Progent in addition can deliver a wide array of online PC desktop support services such as Windows 7 integration, moving to 64-bit desktop software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Qualified System Security Consultants
    CISSP Qualified System Security Engineers for Rochester, New YorkProgent's accredited CISM and CISSP network security engineers can provide a range of system protection services to improve the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against internal or external threats or help your company to recuperate rapidly following a serious breach. Security services available from Progent cover in depth security evaluation using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Metasploit and Nikto; fast recovery from virus and worm attacks; configuring firewalls; building secure mechanisms for off-site and mobile access; defending your messaging system from spam and directory harvest attacks; and managing 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online consulting services to help organizations of all sizes connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that combine on-premises IT assets as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
Special Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract projects that small businesses frequently request. Progent's charges for longer-term consulting projects are set according to the qualifications of the engineers required. Progent's background in these special areas of computer technology enables customers to execute critical initiatives economically and on schedule. Progent's project-based online engineering services include:
  • Help Desk Expertise
    Progent's Help Desk Call Center service offerings for small companies with networks that incorporate UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are ideal for small companies who don't have the resources to build and maintain an in-house Help Desk Call Center but who need fast access to an effective Call Center with proficient phone assistance plus the in-depth expertise to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and serves as a seamless extension of your existing Help Desk organization. Progent's Virtual Help Desk can act as an escalation resource for the toughest computer system problems, or be ready in hectic instances when your other resources are too busy.

    Progent's Call Center consulting expertise can guide you in building an effective new Help Desk Call Center or revamping your existing organization, evaluating or customizing Call Center software products to handle the particular demands of your company, or adding occasional phone support staff to work with your internal Call Center resources during unusually busy situations like software transitions, major upgrades, or rolling out new applications.

    Progent's Help Desk team of veteran network professionals gives your customers in Rochester or anywhere in the state of New York quick contact with an effective network service resource with years of background providing telephone-based support and online repair service for networks that incorporate UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center perception as a crucial driver of business efficiency, and Progent's aim is to resolve rather than simply track IT issues.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts staff provides online advanced engineering expertise and education in specific business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for popular Microsoft applications including CRM, Microsoft Project, MS Office Word, and MS Office Excel. To read more information concerning Progent's consulting, customization, and training offerings for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Applications Experts Services.

    Progent's Mac consultants can promote the artistic elements of Apple Mac computing by providing remote help support and education in graphics, sound, and video. Progent's support professionals offer expertise in a variety of Macintosh creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with special procedures like capturing or digitizing audio or video or building an audio/video production facility.

    Online Network Monitoring Services
    Progent can provide companies in Rochester, or anywhere in the state of New York, remote computer system monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring, customized by Progent for your business so that your computer support is proactive and automated. By anticipating emerging trouble spots before they evolve into full-scale emergencies, automated monitoring can avoid disruptive and costly service breakdowns. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Mac OS X systems, Windows systems, or environments powered by multiple OS platforms.

How Your Rochester Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency phone-based support with UNIX/Linux, Sun Solaris, or Apple Mac computer systems, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or refer to Contact Progent.

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