Urgent Remote Help for Rochester UNIX, Linux, or Solaris SystemsFor small and midsize businesses in Rochester or anywhere in the state of New York, Progent offers support for information systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a mix of UNIX and Microsoft Windows platforms. Progent has provided remote support to businesses in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE-certified engineers for complex connectivity problems, plus the services of CISSP-certified security consultants to help with high-level security architecture and disaster recovery planning.

Progent's remote support services represent excellent value because they have the practical experience and the sophisticated technology to solve the majority of network issues quickly. This lowers immediate expenses since solutions require a smaller number of chargeable minutes. Remote help also eliminates the cost of sending an engineer to your site. Your company benefits even more in incidental expenses by reducing or avoiding network downtime and associated costs resulting from business disruption, disgruntled customers and vendors, idle workers, and distracted executives.

Progent's billing policy for remote help is designed to stretch your network support investment. Progent bills on a per-minute basis for phone consulting, so you pay exclusively for the support that you actually get. Unlike typical remote support firms, Progent requires no startup charge or minimum job duration. Progent's one-minute billing unit and clean model for pricing prevent scenarios where speedy. minor fixes manage to end up as major tabs. Progent's penchant for solving technical issues efficiently translates into your business conserving cash.

Progent's Online Technical Support Tools
Over time, Progent has refined a collection of customized technologies and field-proven methodologies which permit the highest degree of effectiveness for remote consulting and repair for small and midsize business information networks. Progent provides protected Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN access permits the staff of Progent's Technical Response Center to interface to your company's computer system remotely without violating system security.

Progent's sophisticated technical support reporting application stores detailed histories for all support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the details of assistance delivered to each Progent customer by any consultant. This archive of anomalies and resolutions is structured as a readily exploitable support database that allows Progent's online technical experts to share their knowledge company-wide to ensure that the value of Progent's technical support improves daily. Progent's high-level certifications and close relationships with major industry leaders including Cisco and Microsoft make available other massive technical knowledge bases and permit priority access to manufacturers' internal engineering staff with the result that Progent's remote service experts are able to come up with optimal solutions promptly.

Start Receiving Remote UNIX, Linux, Sun Solaris, or Mac OS X Computer Help from Progent
To get started with Progent's remote support in Rochester or anywhere in New York or to find out additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network help, visit Immediate Urgent Support.

Phone-based Network Support Services Provided by Progent
Progent's online technical service professionals offer advanced credentials in an extensive array of disciplines. This wide range of capability enables Progent's engineers to handle practically any crisis that may crop up in a small business network. Certifications held by Progent consultants in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.

To help companies with mixed-operating system networks, Progent also provides the services of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP specialists, and ISSAP consultants.

Online technical services Offered by Progent to small businesses in Rochester and throughout the state of New York include:

  • UNIX/Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X phone-based consulting services address a broad spectrum of information technology including network architecture, email systems, network and process security, UNIX and Microsoft Windows integration, virtual server technologies for server hardware consolidation and easy administration, and transitioning from older applications to the latest Windows or Linux environments. Progent's team-based methodology for solving network problems promotes quick escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers support expense.

    Progent's UNIX/Linux support engineers can offer emergency remote help for resolving problems affecting UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:

    Major Linux platforms for which Progent offers expertise include:

  • Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
    Cisco Consultants for Rochester, New YorkThe Cisco Certified Internetwork Expert credential is the top recognition for network consultants, and validates a person's network technology knowledge at the master level. Cisco CCIEs can deal with the most difficult issues surrounding network planning, deployment, management, security, and troubleshooting. CCIEs operate with the highest priority with Cisco's internal product support engineers in analyzing anomalies with Cisco IOS network administration utilities and developing workarounds or identifying program updates. CCIEs are an excellent cost-effectiveness since their depth of experience allows them to solve even the most difficult problems quickly. In common instances, less qualified engineers can wrestle for hours or days with identical tasks that a Cisco CCIE can resolve in minutes. Few service firms make CCIEs available to help small and mid-size companies. Progent offers fast phone access to a Cisco CCIE so you can get immediate assistance for serious network infrastructure problems that are impacting worker productivity but are beyond the experience of your local computer service personnel. Progent's Cisco-qualified CCIE support experts can communicate with your network by means of state-of-the-art remote support technology to provide fast, safe, and affordable diagnosis and repair. Progent's CCIEs offer assistance with the complete line of Cisco's market leading selection of infrastructure appliances such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network (VPN) technology.

  • Certified Windows Expertise
    MS Windows Expertise for Rochester, New YorkProgent's Microsoft-certified online support professionals can deliver computer repair and IT support for all Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your organization the expertise of support engineers who can help you with a broad variety of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 monitoring and support, SharePoint 2013 application development, Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server migration, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

    Progent also can deliver a broad array of remote PC desktop support such as Microsoft Windows 7 migration, preparing for to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISM and CISSP Qualified System Security Specialists
    CISSP Certified Network Security Experts for Rochester, New YorkProgent's certified CISSP, ISSAP, and CISM network security consultants can provide a variety of system protection solutions that can enhance the protection of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or assist you to recuperate rapidly after a serious penetration. Security support services offered by Progent cover in depth security analysis using utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Hydra; rapid cleanup after malicious assaults; configuring firewalls; designing safe mechanisms for off-site and mobile access; protecting your email infrastructure against viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online consulting to help companies of all sizes connect their IT infrastructure with popular public clouds including Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that seamlessly combine physical IT assets as well as public clouds. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for special projects that small businesses often need. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these special fields of computer technology allows customers to execute major projects economically and on time. Progent's special online engineering services include:
  • Help Desk Services
    Progent's Help Desk Call Center service options for small businesses with environments based on UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for small organizations who lack the money or time to create an in-house Call Center but who require quick communication with a reliable Help Desk Call Center with proficient telephone assistance as well as the available expertise to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk is intended for bigger businesses and acts as a seamless supplement to your existing Call Center staff. Progent's Virtual Call Center can operate as an escalation option for the toughest computer system problems, or be available in those circumstances when your regular resources are swamped.

    Progent's Help Desk consulting services can assist you in creating an effective new Help Desk Call Center or enhancing your current organization, evaluating or modifying Help Desk Call Center software products to meet the special demands of your business, or adding temporary phone support staff to supplement your in-house Help Desk group to deal with demanding situations such as software migrations, mass upgrades, or installing brand new applications.

    Progent's Help Desk Call Center team of seasoned network consultants gives your customers in Rochester or anywhere in the state of New York instant assistance from a dependable technical support group with extensive experience delivering phone support and remote troubleshooting for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk perception as a major enabler of business productivity, and Progent's intent is to solve rather than merely document IT issues.

  • Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Consulting Team can supply remote and in-depth consulting expertise and education in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and training for familiar Microsoft applications including CRM, MS Office Project, Microsoft Office Word, and Office Excel. To learn more information concerning Progent's consulting, custom programming, and training offerings for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Applications Experts Services.

    Progent's Mac consultants can nurture the artistic elements of Mac environments by providing remote help services and education in graphics, audio, and video. Progent's consultants offer assistance in a variety of Apple Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific procedures such as capturing or digitizing audio or video or configuring an audio/video production lab.

    Online Network Monitoring Services
    Progent can provide companies in Rochester, or anywhere in the state of New York, remote computer system monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent for your environment so your network support is proactive rather than reactive. By detecting looming trouble spots before they cause full-scale emergencies, proactive monitoring can ward off disruptive and costly network breakdowns. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft Windows systems, or systems that incorporate a combination of platforms.

How Your Rochester Company Can Contact Progent's Online Support Experts
To contact Progent about urgent online assistance with UNIX, Linux, Sun Solaris, or Mac OS X computer systems, visit Progent's Emergency Online Support, call 1-800-993-9400, or see Contact Progent.

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