Urgent Online Help for Rochester UNIX, Linux, or Sun Solaris SystemsFor small and midsize companies in Rochester or anywhere in New York, Progent offers help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided online support to companies in all 50 states in the United States. (See Progent's client testimonials). Progent also offers the expertise of Cisco CCIE engineers for challenging infrastructure issues, plus the assistance of CISSP and CISM-certified security consultants to help with high-level security architecture and disaster recovery preparedness.

Progent's online support services represent exceptional value due to the fact that they are equipped with the practical background and the advanced tools to resolve the majority of network issues quickly. This lowers direct expenses since solutions require a smaller number of chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your site. Your organization benefits even more with incidental expenses by minimizing or eliminating network downtime and associated costs stemming from business discontinuity, upset clients, idle workers, and de-focused executives.

Progent's billing policy for online help is structured to get the most out of your IT service investment. Progent charges by the minute for telephone-based assistance, so you are charged exclusively for the services that you actually get. In contrast to typical online support companies, Progent asks for no service activation charge or minimum fees. Progent's one-minute granularity and simple model for billing do away with scenarios where quick fixes somehow end up as substantial bills. Progent's skill at handling problems efficiently translates into your business spending less money.

Progent's Remote Support Tools
Over the years, Progent has refined an array of optimized technologies and field-proven processes that allow the highest level of effectiveness for online engineering help and troubleshooting for small company information networks. Progent provides secure VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology allows the consultants of Progent's Technical Response Center to interface to your environment without breaching corporate security.

Progent's powerful technical support database system includes extensive documentation describing the support that Progent's clients have been provided. Progent's staff engineers have access to the history of all help rendered to each Progent client by every engineer. This history of problems and fixes is stored as an easily accessible proprietary knowledge base that allows Progent's online technical experts to share their experiences with the whole team to ensure that the value of Progent's technical support improves over time. Progent's advanced certifications and working relationships with key vendors such as Cisco and Microsoft permit access to additional vast support knowledge bases and permit priority response from vendors' internal product engineers with the result that Progent's remote service experts can determine optimal resolutions quickly.

Get Online UNIX/Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To get started with Progent's remote services in Rochester or anywhere in New York or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Emergency Support.

Remote Technical Services Available from Progent
Progent's online technical support engineers offer certified skills in a comprehensive array of technologies. This broad scope of technical skills permits Progent's engineers to tackle practically any crisis likely to crop up in a small or midsize company network. Certificates awarded to Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.

To help customers with mixed-operating system networks, Progent also offers the support of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP consultants.

Phone-based support available from Progent to customers in Rochester and throughout the state of New York include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a broad range of information technology including system infrastructure, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware economization and easy administration, and transitioning from legacy applications to the latest MS Windows or Linux-based environments. Progent's team-oriented methodology for resolving network problems enables quick escalation, when required, to consultants with appropriate experience to handle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and cuts support expense.

    Progent's UNIX/Linux support engineers can provide urgent online assistance for troubleshooting problems within UNIX/Linux systems based on popular derivatives of UNIX such as:

    Important Linux platforms for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
    Cisco Infrastructure Consultants for Rochester, New YorkThe Cisco CCIE credential is the premier recognition for networking professionals, and indicates a person's technical knowledge at the expert level. CCIEs can handle even the most stubborn issues associated with network planning, deployment, administration, protection, and problem solving. Cisco CCIEs can cooperate closely with Cisco's in-house engineers in isolating anomalies with IOS Software network administration utilities and developing alternate approaches or identifying program updates. CCIEs offer excellent value because their deep expertise permits them to resolve the most complex problems quickly. In many cases, less experienced consultants can struggle for hours or even days with identical tasks that a CCIE can fix in minutes. Few support firms make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent offers quick phone contact with a Cisco CCIE so your company can receive immediate help for severe network problems that are hurting worker productivity but are outside the comfort zone of your local IT support resources. Progent's CCIE engineers can communicate with your computer system by means of sophisticated remote support technology in order to provide efficient, safe, and affordable diagnosis and repair. Progent's CCIEs can provide expertise in the entire range of Cisco's top-selling selection of networking appliances such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, as well as Virtual Private Network technology.

  • Certified Microsoft Windows Support
    Windows Support for Rochester, New YorkProgent's Microsoft-qualified remote service professionals offer computer system problem solving and IT help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help your company with a broad range of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange 2016 Server migration, Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2013 application development, Skype for Business migration support, Microsoft Lync Server management and Microsoft Office Communications Server upgrade, Forefront TMG management and ISA Server migration, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager network monitoring and reporting, Project Server planning, SBS Server support, and Windows Essentials migration and cloud integration.

    Progent also can deliver a full array of remote desktop consulting and support services such as Windows 7 migration help, moving to 64-bit workstation software, configuring Microsoft Office 2010, and streamlining Business Desktop Deployment.

  • CISM and CISSP Certified System Security Specialists
    CISSP Certified Network Security Specialists for Rochester, New YorkProgent's accredited CISM and CISSP security consultants can provide a variety of security solutions that can strengthen the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or help your company to recuperate quickly after a serious penetration. Security consulting services available from Progent include: in depth security audits utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick cleanup after virus and worm assaults; integrating firewalls; establishing safe mechanisms for remote and mobile connectivity; guarding your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced remote consulting to help businesses of all sizes integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that combine local IT assets along with cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Additional Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special projects that small companies often need. Progent's charges for longer-term development or consulting projects are set based on the level of expertise of the consultants required. Progent's background in these important fields of computer technology allows customers to complete critical initiatives economically and on schedule. Progent's special online consulting solutions include:
  • Call Center Expertise
    Progent's Call Center programs for small organizations with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for smaller organizations who don't have the budget to create an in-house Help Desk Call Center but who want quick access to a reliable Help Desk Call Center with professional telephone support as well as the in-depth expertise to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and acts as a seamless addition to your established Help Desk staff. Progent's Virtual Call Center can operate as an escalation resource for complex technical issues, or be available in those circumstances when your other service providers are swamped.

    Progent's Help Desk Call Center consulting services can support you in establishing an effective new Help Desk Call Center or improving your existing one, identifying or modifying Help Desk software to handle the special demands of your company, or adding temporary phone support personnel to supplement your in-house Help Desk Call Center group to handle unusually busy events like software transitions, mass upgrades, or installing brand new applications.

    Progent's Help Desk Call Center staff of experienced network consultants offers your customers in Rochester or anywhere in the state of New York instant assistance from an efficient network service group with years of experience providing phone help and remote repair service for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Call Center the reputation as a key contributor to business productivity, and Progent's target is to resolve rather than just annotate IT issues.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting staff provides remote advanced engineering expertise and education in special business application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver expertise, customization, and training for popular Microsoft applications including Microsoft CRM, Office Project, MS Word, and MS Office Excel. For more about Progent's expertise, custom programming, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

    Progent's Apple Mac experts can nurture the creative components of Apple Mac computing by offering remote help support and training in graphics, audio, and video. Progent's support professionals offer help in a variety of Apple Mac applications such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific projects such as capturing or digitizing audio/video or establishing an audio/video post production studio.

    Online Network and Server Monitoring Support
    Progent can provide businesses in Rochester, or anywhere in the state of New York, remote network and server monitoring support based on Microsoft Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your environment so your IT support is proactive and automated. By anticipating emerging problems before they evolve into full-scale emergencies, automated monitoring can minimize stressful and costly information system breakdowns. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Windows networks, or systems that incorporate a combination of OS platforms.

How Your Rochester Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent phone-based assistance with UNIX/Linux, Solaris, or macOS and OS X networks, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or see Contact Progent.

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