Fast Remote Support for Rochester UNIX or Linux NetworksFor small and midsize businesses located in Rochester or anywhere in New York, Progent provides help for information systems powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote support to businesses in all 50 states in the U.S. (See Progent's client testimonials). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for complex infrastructure issues, as well as the services of CISA and CISM-accredited security consultants to help with advanced security architecture and disaster recovery preparedness.

Progent's online technical support services offer exceptional value because they have the practical background and the sophisticated technology to solve the majority of network issues rapidly. This lowers direct expenses because solutions take up fewer chargeable minutes. Online help also avoids the cost of dispatching an engineer to your office. Your organization benefits additionally in indirect costs by minimizing or avoiding system downtime and related costs due to business discontinuity, upset clients, unproductive workers, and distracted executives.

Progent's pricing model for online support is structured to get the most out of your IT service investment. Progent bills per minute for telephone-based consulting, so you pay just for the support that you actually get. In contrast to typical online support firms, Progent requires no initialization surcharge or minimum fees. Progent's per-minute granularity and clean model for billing avoid scenarios where quick fixes manage to end up as substantial tabs. Progent's penchant for dealing with technical issues quickly results in your company saving money.

Progent's Remote Service Technologies
Over the years, Progent has fine tuned a set of customized tools and field-proven methodologies that allow the highest level of effectiveness for online technical support and repair for small and midsize company information systems. Progent provides safe VPN support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology allows the consultants of Progent's online support team to connect to your company's system remotely without breaching network security.

Progent's advanced customer support reporting system keeps comprehensive histories for all support that Progent's clients have been provided. Progent's authorized engineers have access to the history of all help rendered to every Progent client by every Progent engineer. This history of issues and responses is stored as an easily exploitable proprietary database that permits Progent's online support experts to share their knowledge company-wide to ensure that the value of Progent's support services improves over time. Progent's advanced accreditations and close relationships with key industry leaders including Cisco and Microsoft permit access to other massive technical support databases and permit fast response from manufacturers' internal product engineers with the result that Progent's online consulting experts are able to come up with the best solutions quickly.

Initiate Remote UNIX, Linux, Sun Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's remote services in Rochester or anywhere in New York or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for network support, visit Immediate Emergency Support.

Online Network Support Services Provided by Progent
Progent's phone-based technical support professionals possess certified skills in a comprehensive array of disciplines. This broad scope of technical skills enables Progent's engineers to handle practically any crisis that may crop up in a small or midsize business information system. Certifications awarded to Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To help companies with multi-operating system environments, Progent also provides the skills of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) experts, and ISSAP engineers.

Remote technical services available from Progent to customers in Rochester and anywhere in the state of New York include:

  • UNIX, Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote support services address a broad spectrum of computer technology including system infrastructure, messaging solutions, system and process security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and simplified administration, and transitioning from older systems to current Windows or Linux-powered solutions. Progent's team-oriented approach to solving technical problems promotes fast escalation, if necessary, to engineers with appropriate experience to tackle challenging scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers service costs.

    Progent's UNIX/Linux consultants can provide urgent remote help for analyzing anomalies within UNIX, Linux, or Solaris networks based on popular versions of UNIX such as:

    Major Linux versions for which Progent can provide expertise include:

  • Talk to a Cisco CCIE for Complex Network Problem Solving
    Cisco CCIE Engineers for Rochester, New YorkThe Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network infrastructure consultants, and indicates a person's technical skills at the master level. Cisco qualified CCIEs can resolve even the most complex problems encountered in network planning, deployment, management, security, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in isolating problems with Cisco IOS network administration tools and coming up with alternate approaches or locating software patches. Cisco CCIEs provide exceptional value because their depth of experience permits them to find solutions for even the most intractable problems rapidly. In common instances, less experienced service providers can struggle for hours or days with the same tasks that a CCIE can dispose of in a few minutes. Few support organizations make Cisco CCIEs accessible to assist small and medium sized businesses. Progent can provide quick phone contact with a CCIE so you can get urgent help for severe network infrastructure issues that are lowering business efficiency but are beyond the comfort zone of your regular IT maintenance personnel. Progent's Cisco CCIE consultants can interface to your environment using advanced remote troubleshooting technology in order to provide efficient, safe, and economical diagnosis and remediation. Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's industry-leading family of connectivity appliances including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, plus Virtual Private Network technology.

  • Certified Microsoft Windows Expertise
    MS Windows Expertise for Rochester, New YorkProgent's Microsoft-certified online service engineers offer computer system problem solving and consulting assistance for all Microsoft server products. Progent is a Microsoft Partner and can offer your business the expertise of support engineers who can assist your company with a broad range of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 management, SharePoint Server 2013 development, Skype for Business Server migration consulting, Microsoft Lync Server management and Microsoft Communications Server 2007 upgrade, Forefront TMG 2010 management and ISA Server 2006 maintenance, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring and reporting, Project Server and Server Online training, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent also can deliver a full array of remote PC desktop support and troubleshooting services including Microsoft Windows 7 migration, preparing for to 64-bit workstation software, configuring Office 2010, and streamlining PC desktop image creation.

  • CISSP, ISSAP, and CISM Certified Network Security Experts
    CISSP Certified System Security Professionals for Rochester, New YorkProgent's accredited CISM and CISSP security engineers can provide a variety of system protection solutions to bolster the protection of your UNIX, Linux, Sun Solaris, Mac or Windows network against attacks or assist your business to clean up rapidly following a damaging penetration. Security support services available from Progent include: comprehensive network security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast cleanup after malicious attacks; installing firewalls; designing secure techniques for off-site and mobile connectivity; defending your email infrastructure from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote support to help organizations of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that seamlessly combine local IT assets along with cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Additional Support Programs Offered by Progent
Progent offers the services of seasoned remote consulting experts for special projects that small companies often request. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology enables customers to execute major initiatives within budget and on schedule. Progent's special online engineering services include:
  • Help Desk Expertise
    Progent's Call Center programs for small and midsize organizations with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Call Center outsourcing support services are designed for small companies who don't have the budget to build and maintain an in-house Call Center but who want quick response from an effective Call Center with professional telephone assistance as well as the in-depth expertise to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is designed for bigger businesses and serves as a seamless addition to your existing Helpdesk organization. Progent's Virtual Help Desk Call Center can act as an escalation alternative to resolve the toughest network issues, or be ready in those situations when your regular resources are too busy.

    Progent's Help Desk Call Center consulting services can assist you in building an efficient new Help Desk or revamping your established one, selecting or enhancing Call Center software products to handle the unique needs of your company, or adding temporary phone support staff to supplement your existing Help Desk group during high-demand scenarios such as software transitions, major upgrades, or installing brand new business software.

    Progent's Call Center staff of veteran network consultants offers your computer users in Rochester or anywhere in the state of New York immediate access to an efficient support group with substantial background offering telephone-based support and remote diagnostics for IT systems powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk the reputation as a significant driver of business success, and Progent's aim is to resolve and not simply document technical issues.

  • Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group can supply remote advanced consulting support and training in special business application areas such as ERP, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, custom programming, and training for Microsoft applications such as Microsoft CRM, Microsoft Project, MS Word, and Office Excel. For additional information about Progent's consulting, programming, and training services for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.

    Progent's Apple Mac consultants can support the creative components of Mac computing by offering phone-based consulting support and training in imaging, audio, and motion video. Progent's support professionals can provide help in a range of Apple Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with specific jobs like capturing or digitizing audio/video or integrating an audio/video production lab.

    Online Network and Server Monitoring Services
    Progent can provide businesses in Rochester, or anywhere in the state of New York, remote network monitoring services powered by MS System Center Operations Manager network monitoring and reporting, enhanced by Progent for your business so your computer support is proactive and automated. By exposing potential problems before they cause network outages, automated monitoring can head off disruptive and expensive network breakdowns. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments powered by a combination of platforms.

How Your Rochester Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent phone-based assistance with UNIX/Linux, Solaris, or macOS and OS X networks, go to Progent's Urgent Online Help, call 1-800-993-9400, or refer to Contact Progent.

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