Fast Remote Help for Rochester UNIX, Linux, or Sun Solaris SystemsFor small companies in Rochester or anywhere in the state of New York, Progent provides technical support for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered remote support to businesses in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE-certified engineers for challenging connectivity problems, as well as the assistance of CISA and CISM-certified security consultants to handle high-level security design and business continuity preparedness.

Progent's remote technical support services represent excellent leverage due to the fact that they have the real-world background and the advanced tools to resolve most information system problems quickly. Efficient support lowers direct costs since solutions take up a smaller number of chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your site. Your organization saves even more with indirect costs by reducing or avoiding system downtime and related losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives.

Progent's billing policy for online support is structured to maximize the impact of your network support dollar. Progent bills by the minute for telephone-based assistance, so you pay just for the services that you actually get. In contrast to typical online service companies, Progent asks for no startup charge or minimum payments. Progent's one-minute granularity and clean policy for billing do away with scenarios where speedy. minor fixes somehow end up as major tabs. Progent's penchant for disposing of technical issues efficiently results in your business spending less cash.

Progent's Online Support Tools
Over the years, Progent has fine tuned an arsenal of customized tools and field-proven methodologies that allow the maximum degree of efficiency for remote engineering help and troubleshooting for small company IT networks. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN connectivity enables the staff of Progent's remote service group to communicate with your network remotely without violating corporate security.

Progent's highly evolved customer support reporting application includes thorough records for all support that Progent's customers have received. Progent's team engineers have access to the records of assistance provided to each client by any engineer. This archive of anomalies and repairs is stored as a conveniently retrievable internal database that allows Progent's remote technical professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's high-level certifications and close associations with major vendors including Cisco and Microsoft make available other extensive technical support databases and permit quick response from manufacturers' in-house engineering staff so Progent's remote service experts can come up with optimal solutions quickly.

Initiate Remote UNIX, Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's phone services in Rochester or anywhere in New York or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for IT help, go to Immediate Urgent Support.

Online Technical Services Available from Progent
Progent's phone-based network support professionals offer certified skills in a comprehensive array of disciplines. This broad scope of IT skills permits Progent's engineers to resolve virtually any crisis that may crop up in a small company network. Certifications awarded to Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional, CCDA and CCDP.

To provide assistance to companies with mixed-OS environments, Progent also provides access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and CISSP-ISSAP engineers.

Phone-based support services Offered by Progent to customers in Rochester and anywhere in the state of New York include:

  • UNIX, Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote support services address a wide array of computer technology such as system infrastructure, messaging systems, network and operational security, UNIX and Microsoft Windows integration, VMware products for server economization and easy management, and transitioning from older applications to current Windows or Linux-based environments. Progent's team-based methodology for solving technical problems promotes fast escalation, if necessary, to engineers with task-relevant expertise to tackle challenging situations. This expedites repair of urgent problems, reduces network downtime, and cuts service costs.

    Progent's UNIX and Linux support engineers can offer urgent remote assistance for analyzing anomalies within UNIX/Linux systems based on popular derivatives of UNIX including:

    Major Linux platforms for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
    Cisco Infrastructure Engineers for Rochester, New YorkThe Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network consultants, and certifies an individual's technical skills at the expert level. CCIEs know how to deal with even the most difficult challenges surrounding network planning, integration, administration, security, and troubleshooting. Cisco CCIEs work closely with Cisco's in-house engineers in isolating problems with IOS network administration tools and developing workarounds or locating software patches. Cisco CCIEs are an exceptional value because their deep experience allows them to fix the most complex problems quickly. In many instances, less qualified service providers can struggle for many hours or even days with identical tasks that a CCIE can dispose of in a few minutes. Few support organizations make Cisco CCIEs accessible to support small and mid-size companies. Progent offers quick phone access to a Cisco-qualified CCIE so your company can get timely assistance for severe network infrastructure problems that are lowering worker productivity but are outside the comfort zone of your local IT support resources. Progent's Cisco CCIE support experts can communicate with your network via sophisticated remote troubleshooting tools to provide efficient, safe, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's top-selling selection of infrastructure products including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus VPN products.

  • Authorized Windows Experts
    MS Windows Experts for Rochester, New YorkProgent's Microsoft-certified online service engineers offer network troubleshooting and consulting help for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your organization the assistance of support professionals who can assist your company with a wide variety of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange 2010 monitoring and support, SharePoint Server application development, Skype for Business Server migration support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2017 Linux integration consulting, Systems Center Operations Manager resource monitoring, Project Server and Server Online training, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

    Progent in addition offers a broad array of online PC desktop consulting and support services including Microsoft Windows 7 integration, moving to 64-bit workstation applications, integrating Office 2010, and streamlining Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Qualified System Security Experts
    CISSP Certified Network Security Engineers for Rochester, New YorkProgent's accredited CISSP and ISSAP network security consultants offer a variety of system protection solutions to enhance the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against internal or external threats or help your business to recover quickly after a serious penetration. Security services available from Progent cover in depth network security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Netcat; quick recuperation from virus and worm assaults; configuring firewalls; building safe mechanisms for off-site and mobile connectivity; guarding your email system against viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote consulting support to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that combine local IT assets as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Additional Support Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract IT projects that small businesses frequently need. Billing rates for longer-term consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these special fields of computer technology allows customers to complete critical initiatives economically and on time. Progent's special online consulting solutions include:
  • Help Desk Expertise
    Progent's Help Desk Call Center support programs for small and midsize companies with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are well suited for small businesses who lack the money or time to create an in-house Call Center but who require fast access to a dependable Call Center with proficient phone assistance as well as the in-depth expertise to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Call Center is designed for bigger businesses and acts as a transparent extension of your existing Helpdesk organization. Progent's Virtual Call Center can serve as an escalation resource to resolve the most difficult network challenges, or be available in overflow situations when your ordinary support engineers are too busy.

    Progent's Call Center consulting expertise can support you in establishing an efficient new Call Center or revamping your existing organization, identifying or modifying Help Desk application software to meet the particular demands of your business, or providing temporary phone support personnel to reinforce your in-house Help Desk Call Center group during unusually busy events like software transitions, major upgrades, or rolling out new business software.

    Progent's Call Center team of veteran information technology professionals gives your computer users in Rochester or anywhere in the state of New York fast communication with a dependable technical support resource with substantial experience providing phone help and online repair service for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk perception as a major enabler of business success, and Progent's aim is to resolve instead of merely record IT problems.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Experts Group can supply phone-based advanced engineering support and training in specific application fields that include ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting, customization, and education for familiar Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Word, and Microsoft Excel. To read additional information concerning Progent's consulting, programming, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Services.

    Progent's Mac consultants can promote the creative elements of Macintosh environments by delivering phone-based consulting services and education in graphics, audio, and motion video. Progent's consultants offer help in a range of Mac creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific jobs such as capturing or digitizing audio/video or setting up an audio/video production facility.

    Online Network and Server Monitoring Services
    Progent can provide businesses in Rochester, or anywhere in the state of New York, online network and server monitoring support powered by MS System Center Operations Manager network monitoring and reporting, enhanced by Progent for your environment so your network maintenance is proactive rather than reactive. By spotting emerging issues before they cause downtime, system monitoring can head off inconvenient and expensive service breakdowns. Progent can also use network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X systems, Windows networks, or environments that support a variety of operating systems.

How Your Rochester Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency phone-based expertise with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Online Support, call 1-800-993-9400, or see Contact Progent.

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