Even if your Rochester company relies on a local independent consultant or maintains an in-house IT staff that know how to deal with common network issues, Progent’s Microsoft and Cisco certified consultants offer an easy and seamless remote expansion of your on-site resources in cases when your usual IT support personnel either lack the time or the expertise to resolve unexpected network crises or particularly complex integration problems.

Features of Progent's Online Network Support for Rochester
Progent's online help, remote repair, network security expertise, and system management services offer small companies in Rochester or throughout the state of New York unparalleled leverage for your support budget. Whether you require one-time telephone help and Internet-based network repair or ongoing Help Desk outsourcing services and system management, Progent's professionals can provide your company enterprise-level network support while allowing you to avoid the cost and administration overhead of running a full-service in-house IT organization. Key features of Progent's online help services include:

• Fast Phone Access to Microsoft Certified Professionals
  Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to small businesses in Rochester and is also ideal for networks in more remote areas of New York that have a limited supply of consultants with in-depth experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Gold Partner support company, Progent has the use of a broad selection of Microsoft support utilities, service information, and on-going education.

• Per Minute Billing to Minimize Expenses
  Progent provides remote support on a per-minute basis, so you are billed only for the support you receive. Progent requires no minimum charge for phone service and asks for no periodic retainer. This saves you from facing big invoices for routine repairs.

• Availability of Cisco Certified Network Infrastructure Specialists
  As a Certified Partner for Cisco, Progent offers access to on-staff professionals who have expertise in designing, deploying, and troubleshooting networking environments based on Cisco products. Progent can provide a CCIE or CCNP to help you create high-speed, high-availability, and secure connectivity for wireline and wireless networking.

• Application Specialists Group
  Progent's core consulting services include system integration, MS Exchange Server consulting, corporate security design, and Help Desk outsourcing services. Progent's Experts Team can provide world-class consulting expertise for critical business applications. Help offered by the Application Experts Group covers:
  • Microsoft Dynamics Great Plains Consulting and Programming
  • Microsoft Dynamics Customer Relationship Management Consulting
  • Microsoft Office Project Support
  • MS Excel Consulting
  • Microsoft Office Help
  • Crystal Reports, MS Access, and FRx Custom Reports
  • UNIX, Linux and Solaris Support
  • Mac Consulting
  By offering a full service one-stop source for IT generalists and specialists, Progent is able to tailor timely, affordable, and thorough information technology solutions that align with the specific needs of your company.

• Sophisticated Online Access Software
  Protected online access allows Progent's support experts to observe exactly what your users see. This makes it easier to produce quick fixes to problems that might otherwise demand an expensive personal service call. Sophisticated online access tools and expert engineers combine to enable Progent to repair most IT issues rapidly and affordably. Progent is a pioneer in offsite troubleshooting and remote network monitoring.

• Compatibility with Mainstream VPN Products
  Progent supports secure Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to access your system remotely without jeopardizing system security.

• Round-the-Clock Support for High Network Uptime
  For small offices with line-of-business applications, Progent offers round-the-clock remote support services. Combined with remote 24x7 server monitoring based on Microsoft's MOM platform, this service can help ensure maximum system availability.

• Help Desk Outsourcing
  Progent's Help Desk Call Center programs are designed especially for budget-conscious small organizations whose clients require immediate access to a Help Desk Call Center with expert telephone support and complete escalation capability.

Advantages of Progent's IT Support for Small Organizations in Rochester
Progent's online technical help services allow your City# small business to have the benefits of immediate, expert network support without the expense of maintaining a full-time IT organization. Your network will acquire greater strategic worth by being more available, productive, and protected. Advantages to your business include:

• Seamless remote extension of your on-site IT resources
  For most small offices in Rochester and throughout New York, nearby network support resources, whether consisting of outside consultants or an in-house IT staff, can deal with typical network problems. On the other hand, major troubles may strike when your regular resources are too busy or absent, and some problems may be associated with IT products that is unfamiliar to your onsite service technicians. In these cases, Progent's on-call service experts provide an easy, fast, and budget-friendly solution to augment your regular resources and to transfer useful information to increase your ability to resolve future issues locally.

• Less Reliance on Individual Consultants
  For IT support, small companies commonly depend on independent freelance consultants. Although freelance consultants carry smaller internal costs than big consulting organizations and can afford to charge lower rates, they are sometimes overbooked, making it difficult to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in class, the absence of reserve help may force your business to wait for help during an IT crisis. As your network expands, system unavailability and trouble with critical software become more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent offers a reliable source of reserve support expertise to insure your IT system is always available.

• Build a Solid Basis for Smooth Growth
  Small organizations typically start with an IT system created on a shoestring budget. Without a robust framework, band-aid fixes often get piled on top of a weak foundation. When a company grows, stability and scalability problems can impede the productivity of the business. Such badly built systems require proper assessment, smart strategic planning, and wide IT expertise to upgrade to a system infrastructure able to deliver the stable foundation to meet vital business requirements and simplify future expansion.

• Work with Solution Providers Instead of Product Vendors
  Small organizations need guidance and technical education to negotiate an ever more complex array of technology options available for promoting business success and enhancing efficiency. Businesses hardly need a computer engineer who is motivated to resell a certain vendor's products. Network support and product sales can lead to a situation where the proposed solution is built around a profitable technology rather than the true needs of a client. Progent avoids these conflicts of interest by offering just services rather than products. This enables Progent to align technical consulting with the real interests of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, breadth of IT knowledge, fine tuned support tools, and familiarity with corporate IT allow small businesses to escape the limitations of exclusive dependence on smaller consulting firms, independent freelance consultants, or over=stretched in-house resources.

Progent adds value by providing:

• In-depth Knowledge of Microsoft's Entire Range of Server Platforms
  Progent can provide in-depth support for Microsoft’s powerful server products with services that include Windows Server 2003 integration, Windows 2000 Server migration, Windows NT Server migration, Exchange Server 2003 consulting, Microsoft Exchange 5.5 Server and Exchange 2000 Server upgrades, and SQL 2005 programming.

• Proven Methodology
  Progent’s team of Microsoft and Cisco qualified experts average more than a decade of real-world industry background, at the forefront of network service, performing a wide range of IT projects for a large mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support team. This means that you get not just world-class technical capability, but also a consultant with field-tested approaches for using technical knowledge to repair real-world network problems rapidly.

• Value Pricing
  Progent's pricing model is to charge for remote support and on-site help by the minute. As a result, you are invoiced only for received support. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no startup fee and requires no monthly commitment. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast fixes so you will not be forced to permit simple problems to fester.

• Complete Records of IT Services
  Progent has created a sophisticated service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local service firms who provide scant documentation or specifics of services done, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support documentation transmitted by each staff member to every customer. The practice of detailing and archiving service records results in more effective service and avoids a slew of common misfortunes such as when a support client is virtually held hostage to a consultant who won’t let go of vital service information.

• Information Transfer
  Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent faces little competition. Companies who work with trusted independent consultants or who employ in-house support personnel benefit when Progent transfers information about critical technology and proven processes to make their networks more robust, secure, and productive.

• Remote Server Monitoring with Microsoft Operations Manager
  Progent is one of the only IT service firms to provide 24x7 remote tracking services powered by Microsoft Operations Manager. This package causes your computer support to be anticipatory instead of reactive. By uncovering possible problems before they cause downtime, system monitoring can keep your information network from painful and costly availability losses.

How Does My Business Begin Getting Remote Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for IT help, go to Immediate Urgent Support.