Fast Online Support for Rochester Computer Networks
Fast Phone Support for Rochester SystemsFor organizations located in Rochester or anywhere in New York, Progent offers remote support for computer systems powered by Microsoft Windows, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have delivered remote support to companies in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure issues, as well as the assistance of CISSP and CISM-accredited security engineers to help with advanced security architecture and diagnostic jobs.

Progent's remote technical support engineers provide exceptional leverage because they have the practical background and are equipped with the advanced tools needed to solve most network problems rapidly. Efficient support reduces direct expenses since service calls require fewer chargeable minutes. Online support also avoids the expense of dispatching an engineer to your site. Your organization saves even more in incidental expenses by reducing or avoiding system outages and related costs resulting from business disruption, upset clients, idle employees, and distracted executives. Progent's advanced remote consulting expertise is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's pricing model for remote help is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are billed only for the services that you actually get. In contrast to typical remote support firms, Progent imposes no service activation fee or minimum job duration. Progent's one-minute billing unit and clean policy for billing do away with scenarios where fast fixes manage to turn into substantial bills. Progent's skill at dealing with problems efficiently means you saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of customized tools and field-tested processes that allow the maximum degree of efficiency for online consulting and repair for information systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the engineers of Progent's remote service group to interface to your company's network without compromising network security.

Progent's powerful service database application maintains extensive histories of all service that Progent's clients have received. Progent's authorized engineers have access to the records of assistance delivered to each Progent client by every engineer. This history of anomalies and fixes is stored as a quickly retrievable support database that permits Progent's online technical professionals to share their experiences with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and close relationships with major technology companies including Cisco and Microsoft make available other extensive support databases and allow priority response from vendors' internal product engineers with the result that Progent's remote service experts can arrive at the most efficient solutions in the least time.

Remote services offered by Progent to clients in Rochester and anywhere in the state of New York include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price managed services intended to allow small and medium-size organizations to benefit from the same best-of-breed technology used by many of the industry's leading enterprises. The ProSight series of network monitoring and management services covers all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, and infrastructure monitoring and management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide web-based management and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway device adds a further level of inspection for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to address the complete threat lifecycle including blocking, identification, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital data, apps and VMs that have become lost or damaged due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, monitor, enhance and debug their connectivity appliances like switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating devices that need critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the state of vital assets that drive your business network. When ProSight Systems Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your assigned Progent consultant so that all looming problems can be resolved before they can impact productivity Find out more details about ProSight Systems Watch server and desktop automated remote monitoring and management services.

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting experts for special IT projects. Billing charges for longer-term development or consulting projects are set based on the qualifications of the engineers assigned. Progent's background in these important areas of computer technology allows customers to complete critical projects economically and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Support
    Progent's Help Desk support programs for businesses with networks based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for businesses who lack the budget to assemble and manage an internal Help Desk but who need quick communication with a dependable Call Center with professional telephone support plus the expertise to escalate complex tasks to high-level engineers.

    Progent's Help Desk consulting support can aid you in establishing an effective new Help Desk Call Center or improving your established one, selecting or modifying Help Desk software to address the unique demands of your company, or adding occasional phone support personnel to supplement your internal Help Desk Call Center group to deal with unusually busy scenarios like software transitions, major upgrades, or installing brand new applications.

    Progent's Help Desk Call Center staff of experienced information technology consultants provides your computer users in Rochester or anywhere in the state of New York fast access to a large support group with extensive background offering telephone-based consulting and remote troubleshooting for networks based on Windows, Cisco, Apple Mac, UNIX, or Linux products. Progent's concentration is to earn the Help Desk Call Center the reputation as a crucial enabler of company productivity, and Progent's target is to resolve instead of simply annotate network problems.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts staff can supply remote professional engineering support and education in specific application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for familiar Microsoft business applications including CRM, Microsoft Project, Word, and Microsoft Office Excel. For additional information about Progent's expertise, custom development, and training services, go to Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Rochester, or anywhere in the state of New York, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your business so that your computer support is proactive rather than reactive. By uncovering looming trouble spots before they result in downtime, proactive monitoring can head off stressful and expensive service breakdowns. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft networks, or environments that support multiple operating systems.
How Your Rochester Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency remote expertise with Microsoft Windows, Mac OS X, or Linux environments, visit Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Rochester or anywhere in the state of New York, Progent's phone-based computer support specialists can provide expert and cost-effective IT support whenever your organization requires it. More than 15 years of providing online repair services has led to Microsoft Gold Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to fine tune online access technology to repair IT problems rapidly while avoiding the cost and lost time that comes with on-premises service visits.

Even if your Rochester office deals with a local freelance support technician or employs a full time organization that can deal with typical computer problems, Progentís Microsoft and Cisco certified engineers are available to provide an easy and transparent remote extension of your on-site resources in cases when your usual service personnel either lack the bandwidth or the expertise to resolve unexpected network crises or especially challenging integration problems.

Benefits of Progent's Network Help for Organizations in Rochester
Progent's online support services enable your Rochester business to enjoy the advantages of on-call, world-class network support without the expense of maintaining an in-house IT staff. Your information system will acquire greater business worth by being more available, productive, and secure. Advantages to your company include:

  • Convenient virtual extension of your on-site IT resources
    For most offices in Rochester or anywhere in New York, local computer service providers, whether represented by freelance consultants or a full-time IT staff, can resolve typical network problems. On the other hand, major troubles can strike when your regular resources are too busy or unavailable, and some trouble may be associated with technology that is beyond the scope of your local service personnel. In these instances, Progent's online support professionals provide a convenient, quick, and budget-friendly solution to supplement your local help and to convey useful knowledge to increase your capability to resolve future problems locally.

  • Less Reliance on Individual Service Providers
    For IT maintenance, smaller companies commonly rely on individual freelance consultants. Although freelance service people have less overhead than big support companies and can often charge lower rates, they are occasionally stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in class, the absence of reserve personnel may force your business to wait for help during an emergency. As your network expands, system downtime and problems with vital software become more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a ready source of backup support experts to make sure your network is always available.

  • Create a Scalable Basis for Seamless Expansion
    Companies often begin with an IT system created on a shoestring budget. Lacking a scalable infrastructure, slap-dash fixes can get piled onto a shaky foundation. When a network grows, stability and expandability issues can impede the productivity of the business. These badly designed environments require proper analysis, smart strategic planning, and broad-based technical knowledge to upgrade to a network infrastructure that can provide the stable foundation to handle current business demands and ease future expansion.

  • Interact with Solution Providers Rather Than Technology Sellers
    Smaller organizations need advice and technical education to negotiate an increasingly complicated array of technology alternatives available for promoting business growth and improving efficiency. These companies do not need a network consultant who is motivated to sell a certain vendor's products. IT support and product selling can result in a situation where the recommended solution is built around a predetermined product instead of the genuine needs of a client. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to match IT consulting with the best needs of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner support company and Progent's number of employees, range of IT experience, fine tuned remote support software, and understanding of corporate IT allow offices to avoid the limitations associated with excessive dependence on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent stands out by offering:

  • In-depth Knowledge of Microsoft's Full Line of Server Platforms
    Progent offers in-depth support for Microsoftís popular server products with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration support, Windows Server 2008 R2 support, Microsoft Windows 2003 maintenance, MS Exchange 2016 Server migration, Exchange Server 2013 configuration, Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and in-person visits per minute. As a result, you are charged only for received support. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in regions where Progent offers in-person service, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and asks no monthly commitment for support services provided during normal business hours. Many service organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for quick fixes so you won't be tempted to permit minor problems to fester.

  • Complete Records of Delivered Services
    Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or local service firms who offer minimal documentation or details of services performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports sent by every staff member to each customer. The practice of detailing and organizing support records results in more effective support and eliminates a slew of common misfortunes such as when a support customer is virtually held hostage to a consultant who wonít release vital service information.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock system monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your computer support to be proactive instead of reactive. By revealing possible issues before they cause downtime, network monitoring can keep your information network from stressful and expensive availability disruptions.
How Does Our Company Start Getting Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.















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