Immediate Remote Troubleshooting for Rochester Information Networks
Immediate Remote Technical Support for Rochester NetworksFor companies in Rochester or anywhere in New York, Progent offers online technical support for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified professionals have provided online troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle complex infrastructure problems, as well as the assistance of CISSP-certified cybersecurity experts to handle advanced security architecture and diagnostic issues.

Progent's remote support experts offer exceptional value due to the fact that they have the practical experience and are equipped with the sophisticated technology necessary to resolve the majority of network problems rapidly. This reduces direct costs since service calls use up fewer billable consulting minutes. Online support also avoids the expense of dispatching an engineer to your office. Your organization benefits even more with indirect expenses by reducing or avoiding network outages and related costs stemming from business disruption, upset clients, unproductive workers, and distracted executives. Progent's advanced online technical support know-how is particularly valuable in environments that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing model for remote support is structured to leverage your IT service investment. Progent bills per minute for phone consulting, so you are invoiced only for the services that you actually get. In contrast to many online service organizations, Progent asks for no startup charge or minimum fees. Progent's one-minute granularity and simple model for pricing prevent situations where speedy. minor solutions manage to end up as substantial bills. Progent's penchant for dealing with technical issues quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of optimized technologies and proven processes which allow the highest degree of efficiency for online consulting and repair for IT systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's remote service group to link to your company's environment without compromising system security.

Progent's advanced technical support database application stores extensive documentation for the service that Progent's customers have received. Progent's staff consultants have access to the specifics of services delivered to every Progent client by any Progent engineer. This database of problems and resolutions is structured as a quickly exploitable support knowledge base that enables Progent's remote technical engineers to share their knowledge with the whole team to make sure that the value of Progent's technical support improves daily. Progent's extensive list of certifications and working associations with important technology companies such as Cisco and Microsoft open up other vast support databases and allow priority access to vendors' in-house product engineers so Progent's remote service specialists can determine optimal solutions quickly.

Online technical support services available from Progent to businesses in Rochester and throughout the state of New York include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price managed services designed to allow small and medium-size organizations to utilize the same cutting-edge IT solutions deployed by many of the industry's top enterprises. Progent's ProSight portfolio of network management outsourcing services addresses all key aspects of modern networking including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to automate the complete threat lifecycle including blocking, detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent action. Progent's consultants can also help you to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical data, applications and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver centralized management and world-class protection for all your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, reconfigure and debug their connectivity appliances such as routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating complex network management processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating devices that require important updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network running efficiently by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management staff and your Progent consultant so any looming problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security regulations, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability either to stop or recover rapidly from a ransomware incident. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective security and backup/recovery environment that aligns with your company's requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting professionals for contract information technology projects. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the engineers assigned. Progent's experience with these important fields of information technology enables clients to complete major initiatives economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk service offerings for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are ideal for businesses who don't have the budget to create an in-house Help Desk but who require quick response from an efficient Help Desk Call Center with proficient phone support as well as the expertise to escalate complex trouble tickets to high-level engineers.

    Progent's Help Desk consulting support can aid you in establishing an efficient new Help Desk Call Center or improving your existing one, selecting or enhancing Help Desk software products to handle the special needs of your corporation, or providing occasional phone support personnel to reinforce your existing Help Desk resources during unusually busy scenarios such as software transitions, major updates, or rolling out brand new business software.

    Progent's Help Desk team of seasoned information technology professionals offers your clients in Rochester or anywhere in the state of New York immediate assistance from a reliable technical support resource with extensive background offering telephone-based help and remote repair service for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Call Center recognition as a significant driver of business efficiency, and Progent's intent is to fix rather than just track network problems.

  • Applications Services: Education, Customization, and Integration
    Progent's Applications Experts Team offers phone-based professional consulting expertise and education in special application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting, custom development, and education for familiar Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. For more about Progent's expertise, custom programming, and training services, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver companies in Rochester, or anywhere in the state of New York, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to suit your environment so that your network support is proactive rather than reactive. By spotting emerging trouble spots before they evolve into crashes, automated monitoring can minimize stressful and costly network failures. Progent can also deploy server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft environments, or networks based on a mix of operating systems.
How Your Rochester Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency remote expertise with Windows, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Online Support, phone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Rochester or anywhere in the state of New York, Progent's phone-based network support specialists can deliver professional and cost-effective system help whenever your business has to have it. More than 15 years of providing online technical assistance has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting capability and to fine tune online access technology to fix IT problems quickly while avoiding the cost and lost time associated with on-premises service calls.

Even if your Rochester office relies on a local independent support technician or maintains an in-house organization that can handle the majority of computer problems, Progentís Microsoft and Cisco certified engineers are available to provide an easy and seamless virtual expansion of your local resources for situations when your regular service personnel either don't have the availability or the experience to resolve sudden system emergencies or especially challenging integration projects.

Advantages of Progent's Network Help for Offices in Rochester
Progent's online network troubleshooting services enable your Rochester business to have the benefits of on-call, expert IT support without the cost of managing a full-time IT staff. Your network will acquire greater business value by becoming more reliable, efficient, and secure. Advantages to your company include:

  • Seamless remote expansion of your on-site support resources
    With most companies in Rochester and throughout New York, nearby computer support providers, whether consisting of outside consultants or a full-time IT staff, can deal with typical network problems. On the other hand, serious problems may occur when local support personnel are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your onsite service people. In these cases, Progent's on-call service professionals offer an easy, quick, and affordable solution to augment your local resources and to pass on useful information to increase your capability to resolve downstream issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT support, smaller companies commonly rely on individual freelance consultants. Although independent service people carry less overhead than big support companies and can afford to charge marginally less, they are often overextended, making it difficult to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, sick, on vacation, or in class, the lack of reserve help may require your company to go without assistance during an IT crisis. As your company grows, system unavailability and problems with vital software are more costly. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers a reliable source of reserve support expertise to make sure your IT system remains available.

  • Build a Scalable Basis for Smooth Growth
    Businesses often start with an information architecture created on a modest budget. Lacking a scalable infrastructure, slap-dash fixes can get piled onto a weak foundation. When a company grows, reliability and scalability issues can impede the productivity of the organization. Such poorly built systems require proper assessment, intelligent strategic planning, and broad-based IT knowledge to evolve to a network architecture that can provide the solid foundation to handle critical business demands and facilitate downstream expansion.

  • Work with Solution Providers Rather Than Product Vendors
    Smaller businesses need advice and technical education to negotiate an ever more complex maze of product options available for promoting business growth and improving productivity. Businesses do not need a network engineer who is attempting to resell a certain vendor's technology. IT support and product sales can lead to a scenario where the proposed solution is designed around a profitable product rather than the true requirements of a client. Progent eliminates these conflicts of interest by offering just services rather than products. This allows Progent to align IT consulting with the best needs of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of IT knowledge, fine tuned support software, and familiarity with corporate IT enable companies to escape the limitations associated with exclusive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average more than ten years of real-world professional experience, at the forefront of IT service, performing a wide range of technical projects for a large mix of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its support staff. This ensures that you get not just expert IT help, but also a consultant with field-tested approaches for using technical knowledge to solve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-premises help by the minute. Consequently, you owe exclusively for received support. Progent does not impose a higher rate for off-hours or emergency support, and within California or in areas where Progent provides in-person support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no startup charge and requires no retainer for services provided during regular working hours. Many support firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast solutions so you won't be forced to allow minor problems to fester.

  • Complete Records of IT Services
    Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed services. Unlike some independent consultants or local service organizations who offer scant documentation or specifics of tasks performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service documentation transmitted by each consultant to every customer. The practice of documenting and organizing service activity results in more effective service and eliminates a variety of typical problems such as when a support customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to offer 24x7 remote monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By revealing possible problems before they cause lost productivity, system monitoring can save your information network from painful and costly availability disruptions.
How Does My Business Begin Getting Remote Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.















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