Immediate Online Help for Rochester IT Networks
Urgent Online Support for Rochester NetworksFor businesses located in Rochester or anywhere in New York, Progent offers remote help for computer systems based on any combination of Microsoft Windows, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft qualified engineers have provided online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified engineers to solve complex infrastructure issues, plus the services of CISSP and CISM-accredited security consultants to handle advanced security architecture and troubleshooting issues.

Progent's remote technical support experts offer exceptional leverage due to the fact that they possess the practical background and have access to the advanced tools necessary to solve most network problems quickly. This reduces immediate costs since service calls accumulate minimal chargeable minutes. Remote support also eliminates the expense of sending a consultant to your site. Your company saves additionally with incidental expenses by reducing or eliminating network downtime and associated costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's extensive online technical support know-how is particularly valuable for organizations that are dependent on public clouds for critical network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you owe only for the support that you receive. Unlike many remote support firms, Progent imposes no service activation surcharge or minimum fees. Progent's one-minute granularity and simple model for pricing prevent scenarios where fast repairs somehow end up as large tabs. Progent's skill at handling technical issues quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined a collection of optimized tools and proven methodologies that promote the highest level of efficiency for remote help and troubleshooting for information systems of any size. Progent offers protected Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's online support team to access your company's network without breaching network security.

Progent's proven technical support reporting application stores comprehensive documentation describing the service that Progent's clients have been provided. Progent's staff engineers have access to the records of all help rendered to each client by any Progent engineer. This database of anomalies and fixes is organized as an easily accessible support knowledge base that permits Progent's remote technical engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves over time. Progent's advanced certifications and close partnerships with key industry leaders including Cisco and Microsoft make available other vast technical support knowledge bases and permit priority access to manufacturers' in-house product engineers with the result that Progent's online consulting specialists can find the most efficient solutions promptly.

Online support services offered by Progent to businesses in Rochester and anywhere in the state of New York include:

Additional Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the engineers involved. Progent's background in these special areas of information technology allows customers to complete major initiatives economically and on schedule. Progent's project-based online consulting solutions include:
  • Help Desk Expertise
    Progent's Call Center support alternatives for organizations with environments that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are well suited for companies who lack the resources to support an in-house Help Desk Call Center but who require fast communication with a reliable Help Desk Call Center with professional phone support as well as the technical depth to escalate complex tasks to advanced engineers.

    Progent's Call Center consulting support can assist you in building an efficient new Call Center or enhancing your current organization, identifying or modifying Call Center software products to handle the special demands of your business, or providing temporary online personnel to reinforce your existing Help Desk resources to deal with high-demand scenarios like software transitions, mass upgrades, or installing new applications.

    Progent's Call Center team of experienced information technology professionals provides your customers in Rochester or anywhere in the state of New York instant assistance from an efficient network service resource with extensive background offering phone help and online troubleshooting for computer environments based on Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center recognition as a crucial driver of business performance, and Progent's intent is to resolve instead of merely annotate technical issues.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting staff provides remote advanced engineering support and training in special application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for popular Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office Word, and Microsoft Excel. To learn more information on Progent's expertise, customization, and education services, refer to Progent's Business Application Experts Team.

  • ProSight DPS Managed Backup
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical data, applications and VMs that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like IPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from a previous release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers companies in Rochester, or anywhere in the state of New York, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to fit your business so your IT maintenance is proactive and automated. By exposing potential trouble spots before they expand into downtime, automated monitoring can minimize stressful and costly service breakdowns. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple Mac networks, Windows systems, or environments based on multiple OS platforms.
How Your Rochester Business Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent online expertise with Microsoft Windows, Mac OS X, or Linux/UNIX networks, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Rochester or throughout the state of New York, Progent's online network support engineers are ready to provide expert and cost-effective system support the instant your company has to have it. More than 15 years of delivering remote repair services has earned Microsoft Gold status for Progent's consultants and has helped Progent to acquire high-end troubleshooting skills and to fine tune online connectivity technology to solve network problems rapidly while avoiding the expense and lost productivity that comes with on-premises service visits.

Even if your Rochester business works with a local freelance consultant or maintains a full time IT staff that know how to deal with common network issues, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either lack the availability or the experience to solve sudden system crises or especially challenging integration problems.

Benefits of Progent's Network Help for Offices in Rochester
Progent's remote support services allow your Rochester business to realize the benefits of timely, world-class network support without the expense of maintaining a full-time IT organization. Your information system will acquire greater strategic worth by becoming more available, efficient, and protected. Advantages to your company include:

  • Convenient virtual expansion of your on-site support resources
    With most companies in Rochester or anywhere in New York, local computer support resources, whether represented by freelance consultants or an in-house maintenance staff, can take care of the majority of technical problems. However, IT crises might strike when local support personnel are overstretched or absent, and some trouble may stem from technology that is beyond the scope of your local support technicians. In these cases, Progent's online support experts provide a convenient, fast, and economical solution to augment your regular resources and to pass on useful information to improve your capability to resolve future issues in-house.

  • Less Dependence on Freelance Service Providers
    For network support, smaller businesses often depend on independent freelance consultants. Although freelance service people have smaller internal costs than big support organizations and can often charge lower rates, they are occasionally stretched too thin, making it difficult to respond quickly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in class, the absence of reserve personnel may force your business to wait for assistance during an IT crisis. As your network expands, network downtime and problems with critical applications become more costly. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a dependable source of backup service experts to make sure your IT system is always available.

  • Create a Solid Basis for Seamless Expansion
    Organizations typically start with an IT system created on a shoestring budget. Lacking a strong framework, slap-dash fixes can get piled onto a shaky foundation. As a network grows, reliability and scalability problems can hinder the success of the organization. Such badly designed systems require careful assessment, smart strategic planning, and wide IT expertise to upgrade to a network infrastructure that can provide the solid foundation to handle vital business requirements and facilitate future growth.

  • Interact with Solution Providers Rather Than Technology Sellers
    Smaller companies need guidance and technical education to negotiate an increasingly complicated array of product alternatives capable of promoting business success and improving productivity. Businesses do not need a network consultant who is attempting to earn a commission on a specific vendor's technology. Network consulting and product selling can result in a scenario where the proposed solution is built around a predetermined technology instead of the genuine requirements of a client. Progent avoids these dilemmas by offering only services rather than products. This allows Progent to match technical consulting with the best needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner support company and Progent's staff size, breadth of technical knowledge, fine tuned support tools, and understanding of enterprise networking allow companies to avoid the pitfalls of exclusive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average more than ten years of hands-on industry background, at the front lines of network service, performing a broad variety of technical projects for a large mix of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent teaches its support team. This guarantees that you get not only world-class technical help, but also a support engineer with field-tested approaches for applying technical knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for online service and in-person visits by the minute. As a result, you owe just for received support. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. Also, Progent applies no startup fee and asks no retainer for services provided during normal business hours. Many support organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates big invoices for quick repairs so you won't be tempted to permit less critical problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or small support firms who offer scant documentation or details of tasks performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the support documentation transmitted by each staff member to every client. The discipline of documenting and organizing support records allows more effective service and eliminates a slew of common problems such as when a service client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, network monitoring can keep your IT network from stressful and costly service disruptions.
How Does Our Company Begin Getting Remote Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.















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