Immediate Remote Support for Rochester Information Networks
Immediate Online Consulting for Rochester NetworksFor businesses in Rochester or anywhere in the state of New York, Progent provides remote help for networks based on any mix of Microsoft, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft qualified professionals have provided remote support to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle complex infrastructure issues, as well as the assistance of CISA and CISM-accredited security consultants to help with advanced security architecture and diagnostic jobs.

Progent's online technical support experts provide exceptional leverage because they possess the practical background and have access to the sophisticated technology needed to resolve the majority of network problems quickly. This lowers direct expenses since solutions accumulate fewer chargeable minutes. Online help also avoids the cost of sending an engineer to your location. Your organization saves additionally in incidental costs by minimizing or eliminating network outages and associated losses due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced online consulting expertise is particularly valuable for businesses that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an option.

Progent's billing policy for online help is designed to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are billed exclusively for the services that you receive. Unlike typical online service firms, Progent asks for no initialization charge or minimum fees. Progent's one-minute granularity and simple policy for pricing prevent scenarios where quick solutions somehow turn into large tabs. Progent's skill at solving technical issues efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has mastered a set of customized tools and field-proven methodologies which permit the maximum level of efficiency for online technical support and repair for computer systems of all sizes. Progent provides protected VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the experts of Progent's remote service group to connect to your company's computer system remotely without violating network security.

Progent's powerful technical support database application maintains detailed histories of the service that Progent's customers have received. Progent's team consultants have the benefit of the records of assistance delivered to each Progent customer by every Progent consultant. This history of trouble tickets and solutions is organized as an easily searchable support knowledge base that permits Progent's online support professionals to share their experiences company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's extensive list of accreditations and formal partnerships with key technology companies such as Cisco and Microsoft make available additional massive technical databases and allow quick access to manufacturers' in-house product engineers with the result that Progent's remote consulting experts are able to arrive at the best solutions promptly.

Online services provided by Progent to businesses in Rochester and throughout the state of New York include:

Special Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for special IT programs. Progent's rates for longer-term development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology allows clients to execute critical initiatives economically and on time. Progent's special online engineering services include:
  • Help Desk Services
    Progent's Call Center programs for companies with environments based on Microsoft, Cisco, Mac OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Call Center outsourcing support services are well suited for organizations who lack the resources to create an internal Help Desk but who want quick access to an effective Help Desk with professional telephone support plus the technical depth to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Help Desk is designed for bigger businesses and serves as a transparent extension of your current Helpdesk team. Progent's Virtual Help Desk can act as a an escalation alternative for the toughest technical issues, or be ready in those situations when your other service providers are overwhelmed.

    Progent's Help Desk team of veteran network experts provides your customers in Rochester or anywhere in the state of New York fast access to a reliable network service resource with substantial experience delivering telephone-based consulting and remote repair service for networks based on Microsoft, Cisco, Mac OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center perception as a crucial driver of company performance, and Progent's goal is to solve and not just annotate network problems.

  • Applications Services: Training, Development, and Problem Solving
    Progent's Applications Consulting staff provides phone-based and in-depth consulting expertise and training in special business application fields that include ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Microsoft Office Word, and MS Excel. To find out additional information concerning Progent's consulting, custom programming, and training services, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online Network Monitoring Services
    Progent offers companies in Rochester, or anywhere in the state of New York, online computer system monitoring support centered around Microsoft System Center Operations Manager, adapted by Progent to accommodate your environment so that your IT maintenance is proactive rather than reactive. By exposing looming problems before they grow into network outages, remote monitoring can ward off inconvenient and expensive information system failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Mac OS X environments, Windows systems, or networks powered by a variety of operating systems.
How Your Rochester Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent remote help with Windows, Apple Mac, or Linux environments, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For companies and startups in Rochester or anywhere in the state of New York, Progent's phone-based computer support engineers can provide expert and cost-effective IT support the moment your business has to have it. More than a decade of providing remote tech support has earned Microsoft Gold Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to solve IT problems quickly while avoiding the expense and lost productivity associated with on-premises support visits.

Even if your Rochester business works with a local freelance support technician or maintains an in-house IT staff that know how to handle common computer problems, Progentís Microsoft certified consultants can provide an easy and seamless remote expansion of your on-site resources for situations when your usual IT support personnel either don't have the time or the expertise to resolve unexpected system crises or particularly complicated integration problems.

Details of Progent's Remote Network Services for Rochester
Progent's online help, remote repair, system security consulting, and network management services give offices in Rochester or anywhere in the state of New York the greatest leverage for your IT budget. Whether you require occasional phone support and remote network repair or ongoing Help Desk outsourcing services and system management, Progent's professionals can provide your office world class network support while allowing you to eliminate the expense and administration overhead of maintaining a full-service internal IT staff. Key features of Progent's online help services include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting firm and Progent's head count, range of IT knowledge, refined support software, and familiarity with corporate IT enable companies to escape the pitfalls of exclusive dependence on smaller service firms, individual freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of hands-on professional experience, at the front lines of IT support, executing a wide variety of technical tasks for a large array of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent instills in its support team. This ensures that you get not only world-class technical skills, but also a support engineer with proven methods for applying technical knowledge to repair actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-site help by the minute. As a result, you owe just for delivered support. Progent does not demand a higher rate for after-hours or emergency support, and within California or in areas where Progent provides in-person support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no initialization fee and asks no retainer for services provided during normal business hours. Many service organizations impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick repairs so you won't be forced to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to resolve problems that are within their scope, Progent is able to focus on providing high-value skills where Progent faces little competition. Businesses who utilize trusted freelance consultants or who employ internal support personnel benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more reliable, protected, and productive.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to offer 24x7 network monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering potential issues before they cause downtime, network monitoring can keep your IT network from painful and costly availability losses.
How Does My Business Start Getting Online Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.

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