Immediate Online Technical Support for Rochester Computer Systems
Fast Online Help for Rochester NetworksFor organizations located in Rochester or anywhere in New York, Progent offers remote technical support for information systems based on any combination of Microsoft Windows, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft qualified professionals have provided remote troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure problems, as well as the services of CISA and CISM-certified security consultants to help with high-level security architecture and troubleshooting issues.

Progent's remote technical support experts provide excellent leverage due to the fact that they possess the real-world background and have access to the advanced tools needed to solve the majority of network issues rapidly. Efficient support lowers direct costs since service calls accumulate fewer chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your organization saves additionally with incidental costs by reducing or avoiding network downtime and associated losses due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote technical support experience is especially important for organizations that depend on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's billing model for remote support is structured to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you pay exclusively for the services that you receive. Unlike typical remote support companies, Progent requires no initialization charge or minimum job duration. Progent's one-minute billing unit and clean model for pricing eliminate situations where speedy. minor solutions manage to end up as substantial invoices. Progent's skill at disposing of problems efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered an array of optimized technologies and field-tested methodologies that ensure the highest level of effectiveness for online engineering help and repair for IT systems of any size. Progent provides safe VPN support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the staff of Progent's Technical Response Center to interface to your company's network without violating system security.

Progent's proven customer support database application stores detailed documentation of all support that Progent's clients have been provided. Progent's staff consultants have the benefit of the specifics of services delivered to every Progent customer by every engineer. This database of problems and resolutions is structured as a quickly exploitable proprietary knowledge base that permits Progent's online technical engineers to share their experiences with the whole team to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and working associations with major vendors such as Cisco and Microsoft make available additional vast technical support databases and permit priority response from manufacturers' internal engineering staff with the result that Progent's remote consulting experts are able to arrive at the most efficient solutions in the least time.

Online technical support services available from Progent to companies in Rochester and anywhere in the state of New York include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a family of low-cost, flat-rate services designed to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions deployed by many of the world's leading enterprises. The ProSight line of network management outsourcing services addresses all critical areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway device provides a deeper layer of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, apps and VMs that have become unavailable or damaged due to hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, reconfigure and debug their networking appliances like switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management techniques to keep your IT system operating at peak levels by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT staff and your Progent engineering consultant so that all potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their network. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security standards, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is intended to evaluate your company's ability either to block or recover quickly from a ransomware incident. Progent will consult with you personally to collect information about your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup system that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for special IT programs. Progent's rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's background in these special areas of computer technology allows clients to execute major projects economically and on time. Progent's project-based online consulting services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center programs for companies with networks based on Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are designed for organizations who lack the money or time to support an in-house Call Center but who want fast access to a reliable Call Center with professional telephone assistance plus the expertise to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Help Desk is intended for bigger companies and acts as a seamless supplement to your existing Call Center staff. Progent's Virtual Call Center can act as a an escalation option to handle the toughest network challenges, or be ready in those instances when your other service providers are too busy.

    Progent's Call Center staff of veteran information technology professionals offers your workers in Rochester or anywhere in the state of New York immediate contact with an effective support resource with substantial background providing phone help and online troubleshooting for networks based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk the reputation as a key contributor to company efficiency, and Progent's aim is to resolve and not just record network problems.

  • Applications Services: Education, Customization, and Integration
    Progent's Applications Consulting staff provides remote advanced consulting support and education in special application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and education for Microsoft applications such as CRM, MS Project, Microsoft Office Word, and Excel. To read additional information concerning Progent's expertise, custom development, and training offerings, visit Progent's Business Application Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Rochester, or anywhere in the state of New York, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to suit your environment so your computer maintenance is proactive rather than reactive. By detecting emerging issues before they result in crashes, system monitoring can head off disruptive and costly information system crises. Progent can also use system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft environments, or systems based on a combination of platforms.
How Your Rochester Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online expertise with Microsoft, Mac OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Rochester or throughout the state of New York, Progent's phone-based network support engineers are ready to deliver effective and affordable IT help the instant your business has to have it. More than 15 years of offering online technical assistance has led to Microsoft Gold Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine remote access technology to solve computer problems rapidly while avoiding the expense and lost time associated with on-premises support calls.

Even if your Rochester business relies on a regular freelance consultant or employs a full time organization that know how to deal with day-to-day network issues, Progentís Microsoft and Cisco certified engineers can provide an easy and transparent remote extension of your local resources for situations when your regular service personnel either lack the bandwidth or the expertise to solve unexpected network crises or particularly tough integration projects.

Features of Progent's Online Computer Services for Rochester
Progent's online help, remote repair, system security expertise, and network administration services offer businesses in Rochester or anywhere in the state of New York the greatest leverage for your IT budget. Whether you require occasional phone support and Internet-based troubleshooting or ongoing Help Desk Call Center services and system administration, Progent's professionals can deliver your office enterprise-level network support while permitting you to avoid the expense and administration overhead of maintaining a full-service internal IT organization. Key features of Progent's online help services include:

  • Fast Telephone Contact with Microsoft Certified Experts
    Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to businesses in Rochester and is also ideal for networks in geographic areas of New York that have a limited supply of consultants with in-depth expertise supporting Microsoft's current family of server platforms. All Progent engineers have at least 10 years of experience supporting Microsoft products. As a Microsoft Gold Certified Partner support company, Progent has the advantage of a wide array of Microsoft support utilities, technical information, and continuing training.

  • Per Minute Rates to Reduce Costs
    Progent provides remote support on a minute-by-minute billing plan, so you pay only for the services you use. Progent asks for no minimum charge for phone help and asks for no periodic retainer for services provided during normal working hours. This protects you from facing big invoices for routine repairs.

  • Access to Cisco Network Design Specialists
    Progent's registered experts for Cisco can provide the services of authorized specialists with experience in designing, implementing, and troubleshooting networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and secure infrastructure for local and remote networking.

  • Application Experts Consulting
    Progent's core consulting offerings consist of technology integration, Microsoft Exchange expertise, system security design, and Help Desk Call Center support. Progent's Application Experts group can provide world-class consulting support in critical application areas. Support available from the Application Experts Group covers:
    Dynamics GP/Great Plains Support and Customization
    Microsoft Office Project Support
    Microsoft Office Excel and Office 365 Excel Consulting and Programming
    Microsoft Office Word and Office 365 Word Help
    BI Reporting Consulting and Troubleshooting
    UNIX, Linux and Solaris Help
    SQL Server 2016 Software Programming and SQL Server 2014 Software Programming and Debugging
    Oracle DBA Services and Application Programming
    MySQL Project Management and Application Programming
    Mac Integration
    Amazon Marketplace Web Service (Amazon MWS) Application Development

    By providing a convenient one-stop resource for network generalists and specialists, Progent can tailor fast, inexpensive, and comprehensive information technology solutions that fit the unique needs of your company.

  • Advanced Remote Connectivity Software
    Secure online connectivity allows Progent's support experts to observe exactly what your users see. This makes it easier to produce fast fixes to problems that could otherwise demand a costly personal service call. State-of-the-art remote access software and expert technicians together enable Progent to repair most IT issues quickly and affordably. Progent is an industry leader in online support and automated system analysis.

  • Compatibility with Mainstream VPN Gateways
    Progent supports safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote connectivity allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.

  • Round-the-Clock Support for Maximum System Availability
    For offices with mission-critical applications, Progent offers optional 24x7 remote technical services. Combined with remote 24x7 network monitoring based on MS Operations Manager 2007, this service can help produce maximum system availability.

  • Help Desk Outsourcing
    Progent's Help Desk support services are designed especially for budget-constrained companies whose workers require instant recourse to a Help Desk service with effective phone support and full escalation ability.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, depth of IT knowledge, refined remote support tools, and understanding of corporate IT allow businesses to escape the limitations of excessive dependence on smaller service organizations, individual freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of real-world industry background, at the front lines of IT service, executing a broad range of IT projects for a large mix of clients. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting staff. This guarantees that you get not just expert technical capability, but also a consultant with proven approaches for using computer knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-site visits by the minute. Consequently, you are charged only for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and requires no retainer for support services delivered during regular business hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick fixes so you will not be tempted to allow minor problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike some independent consultants or small service firms who provide minimal documentation or details of tasks done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support reports transmitted by each consultant to each customer. The discipline of documenting and organizing service activity allows more efficient support and avoids a variety of common misfortunes such as when a service client is virtually held captive to a consultant who wonít release the keys to the kingdom.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to provide round-the-clock network tracking services based on MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating potential issues before they cause downtime, system monitoring can keep your information network from stressful and costly availability losses.
How Does Our Company Begin Receiving Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.















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