Rockford, IL Online Help from Certified Computer Network Service Consultants
Progent's computer network support services can provide your Rockford, IL business affordable and consistent access to enterprise-class computer experts. By providing IT support service when you need it, providing specialized expertise for mission-critical technologies, offering value-added services such as automated server monitoring, and invoicing only for support you use, Progent gives your Rockford, Illinois business an economical alternative for optimizing the business value of small-scale business networks. If you have an on-premises datacenter, rely on cloud-based infrastructure, or manage a hybrid cloud/on-premises network, Progent is the intelligent choice for organizations to create and support a robust and secure information system and to benefit from fast access to the seasoned consulting typically restricted to corporations who can maintain a large in-house information technology staff.

For mid-size and large companies, Progent can provide co-sourcing and project management services to reinforce the technical skills of your in-house network service personnel. Co-sourcing can save money and help meet schedules for major IT initiatives such as software programming, business continuity planning and testing, network security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition provide the services of accredited consultants to help your business to design and execute a sensible cloud strategy.

Core Technical Areas Supported by Progent for Rockford, Illinois Businesses
A Microsoft-certified Partner computer support company that maintains a world-class team of Cisco CCIE networking consultants and Apple Computer certified consultants, Progent offers emergency assistance and affordable remote consulting to Rockford, IL businesses for a wide range of computer technologies such as:

Service Delivery Options Available for Rockford, Illinois Businesses
Progent offers a selection of options for providing small and midsize companies with affordable computer services for technical support, system architecture, hosting services, and network administration. Progent's paradigm for providing IT support is based on the Help Desk structure common to big IT support groups. Progent's Help Desk Service Model ensures fast response, comprehensive activity documentation, consistent follow-up, and strict expense control for a range of network support delivery alternatives that include online troubleshooting, in-person support, high-end consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center offers emergency and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's seasoned support professionals can help clients to troubleshoot and repair network problems without the cost or delay of in-person service calls. The experience of Progent's network consultants allows them to handle the majority of IT issues rapidly. For the toughest problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-based signup procedure for first-time customers to accommodate emergency network problems and Progent charges per minute with zero sign-up charges or time minimums, so you are invoiced only for the assistance you get. Experts available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals. Learn additional information about Progent's remote computer troubleshooting services.

  • Onsite Support
    Progent offers onsite computer support for signed-up clients in major metropolitan areas in the United States. Progent's on-site support personnel can operate in conjunction with Progent's online service engineers to give small companies the optimal solution: onsite support professionals when you require them as well as the on-line help of Progent's worldwide team of IT engineers, security professionals, and business application programmers. The wait time for on-site support visits is usually under one business day. There is no sign-up or retainer fee for becoming a Progent client for onsite service. Learn more details concerning why to register for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are intended for all companies who require fast and dependable access to a professional Help Desk Call Center with effective phone assistance, remote repair capability, and enough technical strength for full problem escalation. Because small and midsize companies typically have tight IT budgets and can provide scant executive attention for handling IT support tasks, Progent's Help Desk Services can be the most cost-effective option to make sure that small business computer systems stay up and running. Read more details concerning Progent's Helpdesk services.

  • Consulting Services
    Progent provides small companies budget-friendly availability of enterprise-class IT professionals who can deliver help with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, network security consulting, high availability network consulting, virtualization solutions, plus integration, programming and support for business applications such as accounting, ERP and MRP, reporting, sales automation, and office productivity suites. Progent can provide assistance with short-term projects such as office moves and massive system migrations, extended initiatives like business analytics software programming and support, database application development and DBA services, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or emergency response such as data restoration and virus removal.

  • Application Hosting
    Progent can host critical applications like Microsoft Exchange Server and MS SQL to provide small and midsize companies with greater degrees of dependability, security, and recoverability than is feasible using the class of internal data center that is practical for the majority of small businesses. Since Progent uses the same facilities that support the equipment of many of the world's largest IT organizations, Progent can save you the expense of building and maintaining the infrastructure needed for enterprise-class cooling, electrical backup, and uninterruptible Internet access. For managed application servers, Progent can also ensure that patches and service packs remain current, security and performance is constantly monitored, and systems and data files are regularly backed up and ready for full and prompt recovery. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for all of a small organization's production servers in an environment that not only delivers the highest level of availability and extensibility but that is in addition easy for clients to migrate to a different support provider or to bring in-house when your circumstance calls for it. Progent's Private Cloud hosting is founded on mature virtual server techniques that allow businesses with multi-vendor environments to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and IT management while achieving world-class reliability and an unprecedented degree of vendor options. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered service, can support the mixed- OS and loosely standardized environments common with smaller companies, and keeps control of the software licenses in the client's hands so that migrating to a different virtualized system is fast, safe, and affordable. This avoids becoming a prisoner of a specific hosting provider while still providing all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent can provide advanced remote support services to help organizations of all sizes integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid architectures that utilize physical IT assets as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing high-level consulting expertise online, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's affordable ProSight suite of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to manage the entire malware attack progression including filtering, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within one agent managed from a unified console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you prove compliance with government and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also assist you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged due to component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, optimize and debug their networking hardware such as routers, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding appliances that need important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top information security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a further level of analysis for inbound email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management personnel and your Progent engineering consultant so that any potential issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with information security regulations, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your company's preparedness either to stop or recover quickly after a ransomware incident. Progent will consult with you personally to collect information about your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity programs important to most small and mid-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an increasingly complex array of infrastructure products including firewalls, switches, routers, voice-over-IP solutions, and wireless access. In addition, Progent's CISSP-certified cybersecurity experts, CISM-certified security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance experts can provide a business-wide view of network protection and can help with advanced security programs like SIEM solutions to help companies meet business standards and statutory regulations for IT data security and reporting.

The scope and depth of Progent's consulting staff offer a powerful set of advantages to customers trying to maximize the business value of their IT network within a realistic budget. These advantages include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of hands-on professional background, at the front lines of network service, executing a wide range of technical projects for a large mix of customers. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting team. This means that you get not just world-class technical help, but also a support engineer with proven methods for repairing actual network problems quickly. Read additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to charge for online service and in-person visits by the minute. Consequently, you are invoiced exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or urgent service, and Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no sign-up fee and requires no monthly commitment for support services delivered during normal business hours. Many support organizations demand substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute billing granularity avoids king-size invoices for fast solutions. An additional benefit of granular billing is that your company won't be tempted to allow simple issues to stay unaddressed until they become big ones. Find out more concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Services
    Progent has created a sophisticated service reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or local service organizations who provide scant documentation or specifics of services done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the service reports sent by each staff member to each client. The discipline of documenting and organizing support records allows more effective service and eliminates a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who wonít let go of vital service information. Find out additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their scope, Progent can focus on offering high-value skills where Progent has few competitors. Small companies who utilize independent service providers or who maintain internal support personnel gain when Progent passes on knowledge about critical technology and proven methodologies to make their networks more reliable, secure, and efficient. Read more details about Progent's knowledge transfer services.

How to Contact Progent
In case your Rockford, Illinois business wants to get in touch with Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Immediate Online Network Assistance
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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