Low-cost Computer Help from Microsoft Certified Professionals for Businesses in Rockford, IL
By delivering world-class support whenever you require it, making available specialized knowledge for critical applications, providing innovative services like virtual data center hosting, billing only for services delivered, and charging no sign-up fees or retainers for standard services, Progent enables your company to maximize the competitive value of your information network and minimize support expenses. Progent understands that information system security, dependability, and performance are as important to small companies as to major enterprises but that smaller companies don't have the leverage to invest aggressively in computer technology and in-house service groups. Progent's fundamental value proposition is that no network consulting organization can match Progent's capability to deliver the network support expertise your business requires whenever you need it and at a cost you can afford.

For medium-size and enterprise businesses, Progent offers co-sourcing services to supplement the subject matter expertise of your internal IT service team. This can cut costs and help meet schedules for major projects such as software programming, disaster recovery planning and testing, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide the services of certified experts to assist your company to design and implement a sensible cloud computing strategy.

Core IT Areas Serviced by Progent for Office Networks in Rockford, Illinois
Progent offers the support of certified consultants for all aspects of business network technology deployed in small companies. Products and technologies serviced by Progent include:

Support Delivery Alternatives Available for Rockford, Illinois Companies
Progent offers a selection of options for providing small companies with cost-effective IT services for technical support, system architecture, hosting, and IT management outsourcing. Progent's model for providing IT support is built on the Help Desk operational structure familiar to big IT groups. Progent's Help Desk Service Mechanism promotes rapid response, thorough activity records, reliable follow-up, and tight expense control for a range of network service delivery alternatives that include online troubleshooting, onsite support, high-end consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and scheduled online support for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's seasoned support experts can help clients to analyze and repair network problems without the cost or delay of travel for onsite service visits. The background of Progent's network consultants allows them to handle most network issues rapidly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-based registration procedure for first-time clients to address emergency situations and Progent bills by the minute with zero startup charges or minimums, so you are invoiced only for the assistance you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Find out additional information about Progent's online computer troubleshooting services.

  • Onsite Service
    Progent offers onsite computer support for signed-up customers in larger cities in the United States. Progent's on-site service technicians can work in tandem with Progent's online service experts to give small businesses the ideal combination: onsite service technicians when you need them plus the remote expertise of Progent's seasoned staff of network consultants, security specialists, and business software developers. The wait time for on-site support visits is usually under one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for on-premises service. Learn more details about why to sign up for Progent's in-person network support.

  • Help Desk
    Progent's Help Desk Services are intended for all companies who need prompt and dependable support from a professional Help Desk with efficient phone support, online troubleshooting capability, and enough technical strength for full escalation. Since smaller businesses usually are constrained by tight IT budgets and can spare little executive bandwidth for dealing with network support, Progent's Helpdesk Outsourcing Services can be the most cost-effective way to make sure that small business computer networks stay productive. Read more concerning Progent's Help Desk Call Center services.

  • IT Consulting Expertise
    Progent offers small businesses budget-friendly access to world-class consultants who can deliver help with vital technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network protection engineering, non-stop network engineering, server virtualization strategies, plus configuration, customization and support for business software such as accounting, ERP, management reporting, sales automation, and office productivity packages. Progent can help with short-term projects including office relocations and massive system upgrades, longer term projects like business analytics software programming and support, relational database software development and administration services, and web development, continuing support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or urgent response like data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for vital business applications such as Exchange Server and Microsoft SQL in order to provide small and midsize businesses with higher degrees of reliability, protection, and recoverability than is feasible with the class of in-house data center that is achievable for the majority of small and midsize companies. Because Progent utilizes the same facilities that host the equipment of some of the world's biggest information technology companies, Progent can eliminate the cost of creating and managing the infrastructure required for world-class cooling, electrical backup, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that patches and service packs stay updated, protection and efficiency is constantly tracked, and systems are consistently backed up and available for full and rapid recovery. Find out more concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize company's production servers in an environment that not only delivers the highest degree of dependability and extensibility but that is also easy for clients to transfer to a different service provider or to bring in-house if your situation warrants it. Progent's Private Cloud hosting is founded on tested virtualization techniques that permit small businesses with mixed networks to save significantly on the costs of hardware, infrastructure maintenance, and network administration while getting world-class reliability and an unprecedented degree of vendor independence. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered solution, can handle the mixed- OS and loosely standardized environments typical of smaller companies, and keeps control of the software licenses in the client's hands so that moving to a new virtualized host is quick, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting service while still offering all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent can provide advanced online consulting to help companies of any size integrate their networks with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Information Assurance
Progent offers a portfolio of affordable, set-price monthly services intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security companies to provide centralized control and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a single platform to manage the complete malware attack progression including protection, detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital files, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Learn more about ProSight DPS managed cloud backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, enhance and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, copies and displays the configuration of almost all devices on your network, tracks performance, and sends notices when issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the state of critical computers that power your business network. When ProSight Systems Watch uncovers an issue, an alarm is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight Systems Watch server and desktop automated remote monitoring and management consulting.

Why Progent Is the Right Alternative for Rockford, Illinois Businesses
Progent's staff size, depth of information technology skill, and familiarity with corporate IT consulting allow small and midsize businesses to avoid the pitfalls associated with excessive reliance on small support organizations or freelance engineers.

Working with Progent's Experts enables your company to:

  • Prevent Excessive Dependence on Individual Support Consultants
    For IT services, smaller businesses sometimes rely heavily on individual engineers. Although individual service engineers have lower expenses than larger support firms and can typically charge apparently lower fees, individuals are occasionally spread too thin to react quickly to urgent situations. If a freelance consultant is busy with another customer, sick, on travelling, or in training, the absence of backup personnel may force your business to go without assistance in case of an emergency. The more your small business expands, network downtime or difficulties with line-of-business applications become more costly. The money you thought you were conserving on an independent consultant can evaporate quickly due to lost productivity. Also, when freelance consultants encounter new technologies, the lack of a large engineering team to fall back on for help requires them to learn in place while your business ends up footing the costs for their continuing training.

  • Have Access to Certified Professionals in Advanced IT Solutions
    Many smaller support organizations or freelance consultants who concentrate on small business IT support are capable of providing connect-the-dots fixes but don't have the experience to work efficiently with complex IT infrastructures with mixed operating systems, multiple sites, Voice over IP systems, mobile workers, integrated financial and operational software, eCommerce, and specialized business applications. Progent's background with global companies and Progent's large staff of experts can be valuable to your small business because enterprise environments are characteristically complicated, support problems demand in-depth knowledge in many technical disciplines, and achieving an acceptable level of stability, availability, and security requires industry-tested best practices.

  • Build a Firm Basis for Growth
    Small companies often start with a network implemented on a tight budget. Without a strong basis, a series of ad hoc fixes commonly get tossed onto of a weak foundation. As a company evolves, stability and expandability problems can hinder the success of the business. Such environments need proper evaluation, smart business planning, and in-depth experience to upgrade to a network infrastructure that will act as the solid basis to meet current business requirements and support downstream expansion.

  • Work with Solution Providers, Not Product Vendors
    Small businesses need guidance and education to navigate through an ever more complicated array of technology alternatives available for accelerating growth and improving productivity. Businesses do not need an IT consultant or service firm that attempts to promote products. Progent avoids conflicted motives by not reselling any products. Progent provides consulting and services exclusively. This permits Progent to match technical support with the genuine interests of clients. Combining IT consulting and product selling can lead to a conflict where the proposed solution is built around a preselected technology instead of being driven by the actual requirements of a small business.

Contact Progent
If your Rockford, Illinois company wants to contact Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Fast Online Network Assistance
For immediate remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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