Professional Remote Help for Rockford, Illinois Small Business Computers from Microsoft Certified Consultants
Small businesses have typically been underserved by large IT support organizations. Many small businesses allow themselves to become excessively dependent on freelance engineers or small support organizations who don't have the bandwidth or extensive knowledge to react promptly or effectively to network crises. Other small businesses resort to giant support providers that employ technicians trained to offer standardized fixes for ordinary problems but who do not have the background and versatility to deal with the variety of configurations and absence of standardization typical of small business IT networks.

Progent's time-tested approach to providing affordable and successful technical service to small companies has made Progent among the premiere Microsoft Gold network consulting firms in the country. Progent has delivered online help to businesses in every state in the country and can dispatch onsite technical support in almost all zip codes.

For larger businesses, Progent can provide co-sourcing and project management services to reinforce the skills of your internal network service team. Co-sourcing can cut costs and minimize technical risks for major projects such as software design and development, business continuity preparedness, security evaluations, office consolidations, or software migrations.

Progent can in addition provide access to accredited consultants to assist your business to plan and execute a sensible cloud computing strategy.

Key Practice Areas Serviced by Progent's Consultants for Business Networks in Rockford, Illinois
Progent's national group of industry certified consultants offers assistance for virtually all aspects of information technology used by organizations of any size. Practice areas served by Progent in and around Rockford include:

Support Delivery Options for Rockford, Illinois Businesses
Progent has a variety of options for providing small businesses with cost-effective IT services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's paradigm for delivering network support services is built on the Help Desk Call Center operational structure common to larger IT support groups. Progent's Help Desk Call Center Service Model ensures fast support, comprehensive service documentation, dependable follow-up, and strict expense control across a range of network service delivery modes that include remote troubleshooting, on-premises support, high-end consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service experts can assist clients to troubleshoot and fix network problems without the cost or time loss of travel for onsite service calls. The experience of Progent's IT consultants allows them to handle most network problems quickly. For complex issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-accessible registration procedure for new customers to address urgent situations and Progent bills by the minute with zero startup fees or minimums, so you pay only for the help you get. Experts you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISA-certified security engineers. Learn additional information concerning Progent's remote computer troubleshooting services.

  • Onsite Support
    Progent offers onsite computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service technicians can work in conjunction with Progent's remote support engineers to deliver small and midsize businesses the best of both worlds: onsite service technicians when you require them plus the on-line help of Progent's worldwide team of IT consultants, security professionals, and business software developers. The response time for in-person service visits is usually under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite service. Learn more details about why to register for Progent's in-person network support services.

  • Phone Support
    Progent's Help Desk Services are designed for all companies who need prompt and dependable access to a professional Help Desk Call Center with effective phone assistance, online troubleshooting tools, and enough technical strength for full escalation. Because smaller businesses usually are constrained by tight information technology funds and can provide little management attention for dealing with network support tasks, Progent's Contact Center Services could be the most cost-effective way to ensure that business computer systems are always up and running. Learn more details about Progent's Helpdesk services.

  • Consulting Expertise
    Progent offers small companies affordable access to world-class IT professionals who can deliver assistance with vital technologies such as Windows Server and application expertise, Cisco network design, company-wide network protection engineering, high availability network consulting, virtualization strategies, plus integration, customization and training for small business programs including accounting, operations, management reporting, CRM, and office productivity packages. Progent can provide assistance with one-time projects including office moves and major system upgrades, longer term initiatives like management information application development and customization, relational database software programming and administration services, and web design, continuing services including server monitoring and network administration, or urgent services such as disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with greater levels of availability, protection, and recoverability than is possible using the class of internal data center that is practical for most small companies. Since Progent uses the same data centers that support the equipment of some of the world's biggest IT companies, Progent can save you the expense of creating and maintaining the infrastructure needed for enterprise-class environmental control, power backup, and uninterruptible Internet access. For managed applications, Progent can also make sure that upgrades and service packs remain current, security and efficiency is constantly monitored, and systems are regularly backed up and ready for complete and rapid recovery. Find out more concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting for all of a small company's servers in a setting that not only provides the highest level of fault-tolerance and scalability but that is also simple for clients to transfer to another support firm or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting is based on tested virtualization techniques that permit small businesses with multi-vendor environments to save dramatically on the costs of capital equipment, infrastructure maintenance, and IT management while achieving world-class dependability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed service, can handle the multi- platform and loosely standardized networks typical of smaller companies, and retains ownership of the software licenses in the client's possession so that migrating to a new virtual system is quick, safe, and affordable. This eliminates ending up a captive to a specific hosting provider while still offering all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert remote consulting to help companies of any size connect their information networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid architectures that seamlessly combine on-premises resources along with cloud services. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud migration projects on schedule and affordably.

Why Progent Offers the Right Alternative for Rockford, Illinois Small Businesses
Progent's staff size, depth of information technology skill, and familiarity with enterprise IT consulting enable small and midsize businesses to sidestep the problems associated with over dependence on small support firms or freelance consultants.

Teaming with Progent's Experts enables your company to:

  • Prevent Excessive Reliance on Freelance Support Consultants
    For IT support, small businesses often depend heavily on individual engineers. Though individual service providers have lower expenses than larger support organizations and can typically bill apparently lower rates, individuals are occasionally spread too thin to react rapidly to critical problems. If a freelance consultant is busy with another customer, ill, on vacation, or in class, the absence of replacement personnel may force your business to wait for help in case of an emergency. As your company expands, network unavailability or problems with line-of-business programs get more costly. The money you believed you were saving on a freelancer can evaporate fast because of lost output. In addition, when freelance engineers encounter unfamiliar technologies, the unavailability of a large engineering team to fall back on for help forces them to train in place while your organization winds up with the bill for their ongoing training.

  • Gain Access to Expertise in Advanced Network Solutions
    Many small support organizations or freelance engineers who concentrate on small company network support are capable of delivering routine fixes but lack the seasoning to work cost-effectively with complicated network configurations with mixed platforms, many offices, Voice over IP systems, mobile workers, interconnected financial and analytical software, data-driven web sites, and custom business applications. Progent's background with worldwide enterprises and Progent's extensive team of specialists can benefit your business because big-company networks are characteristically complicated, integration problems require in-depth understanding of in numerous technical disciplines, and achieving an acceptable level of robustness, reliability, and protection requires enterprise-tested leading practices.

  • Build a Firm Basis for Seamless Growth
    Small businesses typically begin with a network implemented on a shoestring budget. Without a strong architecture, a sequence of improvised repairs often get thrown on top of a marginal structure. As a company evolves, reliability and scalability issues can undermine the productivity of the organization. These networks need proper evaluation, intelligent strategic planning, and in-depth expertise to upgrade to an IT environment that will act as the solid foundation to meet critical business needs and support downstream expansion.

  • Partner with Solution Consultants, Not Resellers
    Small businesses need direction and insight to work through an ever more complex maze of technology options available for accelerating growth and improving productivity. Businesses do not need a network engineer or support firm that attempts to promote products. Progent eliminates conflicted motives by not reselling hardware and software. Progent offers consulting and services only. This allows Progent to match consulting services with the real interests of clients. Mixing IT consulting and product reselling can lead to a situation where the proposed solution is built around a predetermined technology rather than being driven by the true requirements of a client.

How to Contact Progent
In case your Rockford, Illinois business needs to get in touch with Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Fast Online Technical Assistance
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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