Rockford, IL Online Support from World-class Computer Network Troubleshooting Experts
Progent's network support services can deliver your Rockford, IL company affordable and consistent access to Microsoft and Cisco certified IT engineers. By providing network support service when you need it, offering advanced knowledge for key technologies, offering value-added support such as 24x7 network monitoring, and invoicing only for support you receive, Progent offers your Rockford, Illinois company an economical solution for maximizing the productivity and profitability of small-scale office information systems. Whether you have an onsite datacenter, connect to cloud-based resources, or manage a hybrid cloud/on-premises network, Progent is the smart way for businesses and local governments to create and maintain a robust and safe information system and to have fast access to the seasoned support typically available only to corporations who can afford a large internal IT staff.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to reinforce the skills of your internal network support personnel. Co-sourcing can save money and help meet schedules for major IT initiatives like software programming, business continuity preparedness, network security audits, office consolidations, or software migrations and upgrades.

Progent can in addition provide the services of certified consultants to help your business to design and implement your cloud strategy.

Core Practice Areas Serviced by Progent for Rockford, Illinois Business Networks
A Microsoft Certified Gold Partner computer support firm that maintains a world-class team of Cisco CCIE network consultants and Apple Computer certified engineers, Progent offers urgent troubleshooting and low-cost online consulting to Rockford, IL companies for a wide array of information technologies including:

Service Delivery Alternatives Available for Rockford, Illinois Companies
Progent has a variety of options for providing small companies and local governments with affordable computer services for technical support, consulting, hosting, and IT management. Progent's model for delivering computer support services is built on the Call Center structure common to larger IT support groups. Progent's Help Desk Call Center Service Model promotes rapid response, comprehensive service documentation, dependable follow-through, and strict expense monitoring across a range of network service delivery modes that include remote repairs, on-premises support, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides emergency and routine online support for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's seasoned service experts can help clients to analyze and fix hardware and software issues without the cost or time loss of travel for onsite support visits. The background of Progent's network consultants allows them to handle the majority of IT issues rapidly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-accessible signup process for new clients to address emergency network problems and Progent charges by the minute with zero sign-up charges or time minimums, so you pay only for the assistance you get. Specialists available online include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security professionals. Learn more details about Progent's online network troubleshooting services.

  • On-site Support
    Progent offers on-site technical assistance for signed-up customers in larger cities in the U.S. Progent's on-site support personnel can work in conjunction with Progent's online support experts to deliver small and midsize businesses the optimal solution: onsite service professionals when you require them plus the remote expertise of Progent's worldwide staff of IT consultants, security professionals, and business application programmers. The wait time for in-person support visits is usually under 24 hours. There is no start-up or retainer charge for becoming a Progent client for on-premises service. Learn more details concerning how and why to register for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are intended for all businesses and local governments who need prompt and dependable access to a professional Contact Center with efficient telephone support, online repair tools, and sufficient technical strength for full escalation. Since small and midsize companies usually are constrained by limited information technology funds and can provide little executive bandwidth for handling network support, Progent's Helpdesk Services could be the most cost-effective way to make sure that small business computer systems are always up and running. Learn more about Progent's Help Desk services.

  • Consulting Expertise
    Progent provides small companies affordable availability of world-class consultants who can provide assistance with vital technologies such as Windows Server and application expertise, Cisco network infrastructure, company-wide network security engineering, high availability network consulting, server virtualization strategies, plus integration, customization and support for business applications including accounting, ERP, reporting, CRM, and office productivity suites. Progent can help with one-time projects including office relocations and massive system upgrades, longer term initiatives like management reporting application programming and support, database software programming and DBA support, and web development, continuing support including network monitoring and system management, or urgent services such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host mission-critical applications like Exchange and Microsoft SQL in order to provide small companies with higher levels of availability, security, and performance than is feasible with the type of in-house data center that is realistically affordable for the majority of small businesses. Since Progent uses the same facilities that host the equipment of many of the world's biggest information technology companies, Progent can eliminate the investment in building and maintaining the systems needed for world-class cooling, power backup, and redundant Internet connectivity. For hosted applications, Progent can also ensure that upgrades and service packs stay updated, security and efficiency is continually monitored, and systems are consistently backed up and available for full and prompt recovery. Learn more about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small or midsize organization's servers in an environment that not only provides the highest level of availability and expandability but that is also convenient for clients to transfer to another support firm or to bring in-house when your business situation warrants it. Progent's Private Cloud hosting is founded on tested virtual server technologies that permit small businesses with multi-vendor networks to benefit significantly on the costs of capital equipment, infrastructure maintenance, and network management while achieving world-class reliability and an unparalleled level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally administered package, can handle the multi- OS and loosely standardized networks common with small companies, and retains control of the software in the customer's possession so that migrating to a different virtualized system is quick, safe, and affordable. This avoids ending up a captive to a single hosting service while still offering all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent can provide expert remote consulting services to help companies of any size integrate their information networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that utilize local IT assets as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 integration solutions with on-premises Exchange, Azure planning and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.

Why Progent Offers the Right Choice for Rockford, Illinois Small Businesses
Progent's staff size, scope of technical skill, and experience with enterprise IT consulting enable small businesses to avoid the pitfalls related to over reliance on thinly staffed support organizations or independent engineers.

Teaming with Progent's Experts allows your business to:

  • Prevent Over Reliance on Freelance Support Consultants
    For network services, small companies often depend heavily on individual engineers. Although individual service providers have lower expenses than more substantial support organizations and can typically bill apparently smaller fees, they are frequently too busy to respond quickly to critical problems. If a freelance engineer is busy with different client, sick, on travelling, or in training, the absence of replacement staff may require your company to go without help in case of an emergency. The more your company grows, network unavailability or difficulties with critical programs become more costly. The dollars you thought you were conserving on a freelancer can disappear fast due to lost output. Also, when independent engineers confront new problems, the lack of a big engineering group to depend on for help requires them to train with the meter running while your business ends up with the bill for their continuing education.

  • Gain Access to Certified Professionals in Sophisticated IT Solutions
    Many small support firms or freelance consultants who concentrate on small business IT support may excel at providing routine solutions but lack the background to work cost-effectively with complicated network infrastructures with mixed platforms, many sites, Voice over IP implementations, remote workforces, interconnected financial and analytical applications, data-driven web sites, and specialized line-of-business software. Progent's background with worldwide companies and Progent's extensive group of experts can be valuable to your company because enterprise environments are by nature complicated, support problems require thorough knowledge in numerous technical areas, and achieving a high level of stability, reliability, and security calls for enterprise-proven leading practices.

  • Build a Solid Foundation for Seamless Growth
    Small companies typically begin with a network implemented on a shoestring budget. Without a solid architecture, a series of ad hoc repairs often get tossed onto of a tenuous foundation. As a company grows, stability and scalability issues can hinder the success of the business. Such networks need proper evaluation, intelligent business planning, and in-depth experience to migrate to an IT infrastructure that will act as the reliable foundation to handle critical business needs and ease future growth.

  • Partner with Solution Consultants, Not Resellers
    Smaller businesses need guidance and education to navigate through an ever more complicated array of technology options offered for accelerating business growth and enhancing productivity. Businesses do not need an IT engineer or support organization that attempts to sell them a product. Progent avoids conflicted motives by not reselling any products. Progent provides consulting and services only. This allows Progent to align technical services with the genuine needs of clients. Combining network consulting and product reselling can lead to a situation where the recommended solution is built around a preselected technology rather than being based on the actual needs of a client.

How to Contact Progent
In case your Rockford, Illinois business wants to contact Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Immediate Online Network Support
For fast online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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