Fast, Low-cost Remote Network Support for Rockford, Illinois Small Businesses
For over two decades, Progent has specialized in delivering enterprise-quality network support to customers with small-business IT budgets. Progent has developed a unique support system that includes a streamlined, seamless virtual office infrastructure, custom online repair technology, a substantial pool of consultants accredited in a broad range of technical practice areas, a Help Desk Call Center operational model that maximizes responsiveness and ensures follow-up, a global team of on-line support professionals, in-person support dispatching for the majority of most zip codes in the U.S., and a company culture focused on resolving technical issues in the shortest time and at the least cost to clients.

For medium-size and enterprise businesses, Progent offers co-sourcing support to supplement the technical skills of your internal network support group. Co-sourcing can save money and minimize technical risks for major IT initiatives such as application design and development, disaster recover/business continuity planning and testing, network security audits, office consolidations, or technology migrations.

Progent can also offer the services of certified consultants to assist your company to design and execute your cloud computing strategy.

Primary Areas of Expertise Serviced by Progent for Companies in Rockford, Illinois
Progent's national group of world-class consultants offers assistance for all aspects of information technology deployed by organizations of all sizes. Practice areas supported by Progent in Rockford include:

Service Delivery Options for Rockford, Illinois Businesses
Progent has a selection of alternatives for providing small and midsize businesses with affordable computer services for troubleshooting, consulting, hosting, and network administration. Progent's model for providing network support is built on the Call Center structure familiar to big IT organizations. Progent's Contact Center Service Mechanism ensures fast support, thorough activity records, dependable follow-up, and strict cost control across a range of IT support delivery alternatives that include remote repairs, in-person help, top-level consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's certified service professionals can help clients to troubleshoot and fix hardware and software problems without the expense or time loss of travel for onsite support visits. The experience of Progent's network consultants allows them to handle most network problems rapidly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-accessible registration process for first-time customers to accommodate urgent situations and Progent bills per minute with zero startup fees or minimums, so you are invoiced only for the support you receive. Specialists available online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and GIAC-certified security engineers. Find out more information concerning Progent's online computer support services.

  • On-site Support
    Progent provides on-site computer assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite service personnel can work in conjunction with Progent's online service experts to deliver small companies the best of both worlds: in-person service professionals when you need them as well as the on-line help of Progent's seasoned staff of IT consultants, security specialists, and business application programmers. The response time for in-person support calls is typically under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite service. Find out more details concerning how to register for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for all companies who need fast and dependable support from a professional Help Desk Call Center with efficient phone assistance, online repair capability, and sufficient technical depth for full escalation. Since small and midsize businesses usually are constrained by tight information technology funds and can provide little executive bandwidth for handling IT support, Progent's Help Desk Call Center Services could be the most cost-effective way to make sure that business computer systems are always up and running. Read more details about Progent's Help Desk services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses affordable access to world-class consultants who can provide help with critical products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, network protection consulting, non-stop it system engineering, virtual server strategies, plus configuration, customization and training for business software such as accounting, operations, business analytics, sales automation, and office productivity suites. Progent can help with short-term projects such as office moves and massive system upgrades, extended projects like management analytics software development and support, relational database software programming and administration services, and web design, continuing services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and network administration, or emergency services like data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for vital business applications such as Exchange and Microsoft SQL in order to provide small companies with higher levels of dependability, protection, and performance than is possible with the type of in-house data center that is practical for the majority of small and midsize organizations. Because Progent utilizes the same data centers that host the gear of many of the world's largest IT organizations, Progent can eliminate the expense of building and managing the systems needed for world-class cooling, power failover, and redundant Internet connectivity. For hosted applications, Progent can also see to it that patches and service packs remain updated, protection and performance is constantly tracked, and systems and data files are consistently archived and ready for full and rapid restoration. Find out additional information concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small organization's servers in an environment that not only delivers the highest degree of availability and expandability but that is in addition convenient for customers to transfer to another service provider or to bring in-house if your situation warrants it. Progent's Private Cloud hosting service is structured around tested virtual server techniques that allow businesses with mixed environments to benefit significantly on the costs of capital equipment, system maintenance, and IT administration while getting world-class reliability and an unparalleled level of vendor alternatives. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered service, can handle the mixed- platform and non- standardized environments typical of small companies, and retains ownership of the licenses in the client's hands so that moving to a new virtual system is quick, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still offering all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent can provide expert online consulting support to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms including Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that combine local resources as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's value-priced ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a unified platform to automate the complete threat progression including protection, detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical data, apps and VMs that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, reconfigure and debug their networking hardware like routers and switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management staff and your Progent engineering consultant so that any looming issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and managing your network documentation, you can save up to half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to obtain an unbiased assessment of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with data security standards, higher utilization of IT assets, faster troubleshooting, more dependable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's preparedness to stop or recover rapidly from a ransomware attack. Progent will consult with you personally to collect information about your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup/recovery system that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity programs used by the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also offers expertise for an ever more complex collection of network products including firewalls, switches, routers, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-certified security experts, CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance professionals can provide a company-wide perspective on system protection and can help with complex security programs like Security information and Event Management (SIEM) solutions to help companies meet industry guidelines and government mandates for network data protection and incident reporting.

The breadth and depth of Progent's engineering team offer a unique array of benefits to customers wishing to maximize the business value of their information network within a realistic budget. These benefits include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of hands-on industry experience, in the trenches of IT support, performing a broad variety of technical tasks for a large array of clients. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting personnel. This ensures that you get not only world-class IT help, but also a consultant with field-tested approaches for resolving actual network problems rapidly. Find out additional information about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to charge for remote service and in-person visits by the minute. Consequently, you owe exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or priority support, and Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no service activation fee and asks no monthly commitment for support services provided during normal working hours. Many service firms demand large minimum payments or bill in increments of a quarter hour or longer. Progent's small billing granularity avoids major bills for fast repairs. An additional benefit of by-the-minute pricing is that customers are not tempted to permit minor issues to fester until they grow into major problems. Read more about Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Services
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike some independent consultants or small service firms who offer minimal documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation sent by every consultant to each customer. The practice of detailing and organizing service activity results in more efficient support and avoids a slew of common problems such as when a service client is virtually held captive to a consultant who wonít let go of the keys to the kingdom. Read more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their scope, Progent can focus on delivering high-value skills where Progent has little competition. Small companies who utilize independent service providers or who maintain internal support personnel benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, secure, and efficient. Read additional information about Progent's knowledge transfer services.

How to Contact Progent
If your Rockford, Illinois business needs to contact Progent about network outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Fast Online Technical Assistance
For fast remote support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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