Quick, Affordable Remote Network Support for Rockford, Illinois Small Businesses
For more than twenty years, Progent has specialized in delivering world-quality network support to clients who have small-business budgets. Progent has built a unique service solution that includes a cost-effective, seamless virtual office infrastructure, custom online troubleshooting tools, a substantial team of consultants certified in a wide range of technical disciplines, a Help Desk Call Center operational structure that maximizes responsiveness and ensures follow-up, a global group of on-line troubleshooting experts, on-site support availability for the majority of most zip codes in the U.S., and a corporate culture committed to solving network problems in the shortest time and at the lowest cost to clients.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to reinforce the technical skills of your internal network service staff. Co-sourcing can save money and help meet schedules for major IT initiatives like application development, disaster recover/business continuity planning, network security evaluations, merging datacenters, or technology migrations.

Progent can also offer the services of accredited experts to help your company to plan and execute your cloud computing strategy.

Primary Practice Areas Supported by Progent for Businesses in Rockford, Illinois
Progent provides the support of accredited consultants for all facets of business network technology deployed in small companies. Technologies supported by Progent include:

Support Delivery Alternatives Available for Rockford, Illinois Companies
Progent offers a selection of alternatives for providing small and midsize companies with affordable IT services for troubleshooting, consulting, hosting, and IT management outsourcing. Progent's model for providing network support is based on the Call Center operational structure common to big IT support groups. Progent's Contact Center Support Model promotes fast response, comprehensive service records, consistent follow-up, and tight expense monitoring for a range of network service delivery modes that include online repairs, in-person help, high-end consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and scheduled online assistance for Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service professionals can help customers to analyze and repair network issues without the cost or time loss of on-premises service calls. The experience of Progent's IT engineers allows them to handle the majority of network problems quickly. For complex problems, Progent's breadth of knowledge allows the support team to escalate support calls to world-class specialists. Progent provides a streamlined, web-based signup process for first-time customers to address urgent situations and Progent bills by the minute with zero sign-up fees or minimums, so you are invoiced only for the help you receive. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Learn more details concerning Progent's remote network troubleshooting services.

  • Onsite Service
    Progent offers onsite computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite service technicians can work in conjunction with Progent's online service experts to give small and midsize companies the ideal combination: hands-on service professionals when you need them as well as the on-line expertise of Progent's seasoned staff of network engineers, security specialists, and business software developers. The response time for on-site service visits is usually less than 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for onsite support. Learn more details concerning how and why to register for Progent's onsite network service.

  • Help Desk
    Progent's Contact Center Outsourcing Services are designed for small and midsize businesses who require fast and dependable access to an online Help Desk with effective telephone assistance, remote troubleshooting capability, and sufficient technical depth for all needed problem escalation. Since smaller companies usually are constrained by tight IT funds and can provide scant executive bandwidth for dealing with network support, Progent's Help Desk Call Center Services could be the most efficient way to ensure that small business computer systems stay productive. Read more concerning Progent's Help Desk services.

  • Consulting Services
    Progent offers small businesses affordable access to world-class IT professionals who can provide assistance with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, network security consulting, high availability it system engineering, virtual server strategies, plus configuration, programming and training for small business programs including financials, operations, reporting, sales automation, and productivity packages. Progent can help with one-shot projects including site moves and massive software migrations, longer term initiatives like management information software programming and customization, relational database application programming and DBA support, and web design, on-going services such as network monitoring and system management, or emergency response like data restoration and malware cleanup.

  • Application Hosting
    Progent can host mission-critical business applications such as Microsoft Exchange Server and SQL Server in order to provide small and midsize businesses with greater degrees of availability, security, and recoverability than is feasible using the type of on-site data center that is practical for the majority of small organizations. Since Progent uses the same facilities that host the gear of many of the world's largest information technology companies, Progent can eliminate the cost of building and managing the systems needed for world-class environmental control, power failover, and redundant Internet connectivity. For managed application servers, Progent can also ensure that patches and service packs stay current, security and efficiency is continually tracked, and systems are regularly archived and ready for full and rapid recovery. Learn more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting services for all of a small or midsize company's production servers in a setting that not only provides the highest level of fault-tolerance and expandability but that is also simple for customers to migrate to a different service firm or to bring internally when your situation warrants it. Progent's Private Cloud hosting is built around mature virtual server techniques that allow companies with mixed networks to benefit significantly on the costs of hardware, infrastructure support, and IT administration while achieving enterprise-class reliability and an unprecedented level of vendor alternatives. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed service, can handle the mixed- platform and non- standardized environments common with small companies, and retains ownership of the software in the client's hands so that moving to a different virtual host is fast, safe, and inexpensive. This avoids ending up a captive to a specific hosting provider while still providing all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide advanced online support to help companies of any size integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that seamlessly combine physical resources along with public cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of cloud migration services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.

Why Progent Offers the Smart Alternative for Rockford, Illinois Businesses
Progent's staff size, breadth and depth of information technology skill, and experience with corporate IT support enable small and midsize businesses to avoid the pitfalls associated with excessive reliance on small service organizations or freelance consultants.

Teaming with Progent allows your business to:

  • Prevent Excessive Reliance on Freelance Consultants
    For IT support, small companies sometimes rely heavily on freelance consultants. Though individual service providers carry lower overhead than larger IT service firms and can typically charge nominally smaller rates, freelancers are occasionally stretched to far to respond quickly to critical network problems. If an independent engineer is occupied with another client, ill, on vacation, or in training, the absence of replacement staff may force your business to wait for assistance during an emergency. The more your company expands, system unavailability or difficulties with critical programs become more expensive. The dollars you believed you were saving on an independent consultant can disappear fast due to lower output. Also, when independent consultants encounter unfamiliar problems, the lack of a big engineering group to depend on for help forces them to train in place while your organization ends up footing the costs for their ongoing education.

  • Have Access to Expertise in Complex Information Technology Issues
    Many small support organizations or freelance engineers who concentrate on small business IT consulting are capable of providing routine solutions but lack the background to work efficiently with complicated network infrastructures that have mixed platforms, numerous locations, VoIP systems, remote workers, integrated accounting and analytical software, eCommerce, and specialized business software. Progent's experience with global companies and Progent's large staff of specialists can benefit your small business because enterprise networks are by nature complicated, integration issues require in-depth knowledge in numerous technical disciplines, and achieving an acceptable level of stability, reliability, and protection calls for enterprise-tested best practices.

  • Build a Firm Basis for Growth
    Small businesses often start with a network implemented on a tight budget. Without a carefully designed architecture, a series of band-aid repairs often get piled onto of a tenuous structure. As a business grows, stability and expandability issues can hinder the success of the organization. Such environments require proper assessment, smart business planning, and broad-based expertise to upgrade to an IT infrastructure that can act as the solid basis to handle current business requirements and support future growth.

  • Work with Solution Providers, Not Resellers
    Smaller businesses need direction and insight to navigate through an ever more complicated array of IT options available for accelerating business growth and enhancing productivity. They do not need a network consultant or service firm that tries to promote a product. Progent eliminates conflicted motives by not selling any products. Progent provides consulting and services only. This allows Progent to align technical support with the genuine needs of clients. Mixing IT support and product selling can lead to a situation where the recommended solution is built around a preselected technology instead of being driven by the actual requirements of a customer.

How to Contact Progent
If your Rockford, Illinois company needs to contact Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Assistance
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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