Rockford, IL Remote Help from Certified Computer Troubleshooting Consultants
Progent's network help services can deliver your Rockford, IL business cost-effective and dependable access to Microsoft and Cisco certified IT experts. By providing network consulting help when you need it, providing advanced expertise for vital applications, offering value-added support such as automated network monitoring, and charging only for support you use, Progent gives your Rockford, Illinois business an affordable alternative for optimizing the productivity of small-scale office networks. If you run an onsite datacenter, rely on cloud-based resources, or manage a hybrid cloud-and-local solution, Progent is the smart choice for organizations and local governments to create and support a robust and safe IT system and to benefit from fast access to the seasoned support ordinarily restricted to businesses who can support a sizeable internal IT group.

For mid-size and large businesses, Progent offers co-sourcing services to supplement the skills of your internal network support team. This can save money and minimize technical risks for big projects such as software development, disaster recover/business continuity preparedness, security audits, office consolidations, or software migrations.

Progent can also offer access to certified consultants to assist your business to design and execute a sensible cloud computing strategy.

Primary Technologies Supported by Progent for Business Networks in Rockford, Illinois
Progent's group of certified experts provides help for virtually all aspects of information technology found in companies of all sizes. Areas served by Progent in and around Rockford include:

Service Delivery Alternatives for Rockford, Illinois Companies
Progent offers a selection of alternatives for providing small and midsize companies with affordable computer services for technical support, consulting, hosting services, and network administration. Progent's paradigm for providing IT support services is based on the Call Center operational structure familiar to larger IT groups. Progent's Help Desk Service Mechanism promotes fast response, thorough activity records, consistent follow-up, and strict expense control across an array of IT support delivery alternatives that include remote troubleshooting, onsite support, high-end consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers urgent and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's seasoned service professionals can assist customers to analyze and fix hardware and software problems without the cost or time loss of on-premises service calls. The background of Progent's IT consultants makes it possible to resolve the majority of IT problems rapidly. For complex problems, Progent's breadth of knowledge allows the support team to escalate support calls to advanced specialists. Progent offers a streamlined, web-accessible registration procedure for first-time customers to accommodate emergency situations and Progent bills by the minute with zero sign-up fees or minimums, so you pay only for the assistance you get. Experts you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security engineers. Find out more information about Progent's online computer support expertise.

  • On-site Support
    Progent provides on-site technical support for registered clients in larger cities in the United States. Progent's onsite service personnel can operate in conjunction with Progent's remote support engineers to give small and midsize businesses the best of both worlds: on-premises service professionals when you require them as well as the remote help of Progent's worldwide team of IT consultants, security professionals, and business application developers. The response time for in-person service calls is usually under 24 hours. There is no sign-up or retainer fee for registering as a Progent client for on-premises service. Find out more concerning why to register for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are intended for all businesses and local governments who need fast and reliable access to an online Contact Center with effective telephone assistance, remote troubleshooting tools, and enough technical strength for full escalation. Since small and midsize businesses usually are constrained by limited information technology budgets and can spare little executive bandwidth for handling IT support, Progent's Contact Center Services could be the most cost-effective way to make sure that small business information networks are always productive. Learn more details concerning Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent provides small companies affordable availability of world-class IT professionals who can deliver help with critical technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, network protection engineering, high availability it system design, virtual server strategies, plus integration, customization and training for business software such as accounting, ERP, management reporting, CRM, and office productivity software. Progent can provide assistance with one-shot projects such as office moves and massive system migrations, longer term initiatives such as management analytics software programming and support, relational database application programming and DBA support, and web design, on-going services such as server monitoring and system administration, or emergency response such as disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for vital applications such as Exchange Server and SQL Server to provide small companies with higher degrees of availability, protection, and recoverability than is feasible with the type of in-house data center that is practical for most small and midsize organizations. Since Progent utilizes the same facilities that support the equipment of some of the planet's biggest IT organizations, Progent can eliminate the investment in building and managing the systems needed for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For managed applications, Progent can also make sure that upgrades and service packs stay updated, protection and efficiency is continually monitored, and systems and data files are consistently archived and available for full and rapid recovery. Learn additional information concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting services for the entirety of a small or midsize company's production servers in a setting that not only delivers the highest level of availability and extensibility but that is also easy for customers to transfer to a different service provider or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting is built around mature virtual server technologies that permit companies with multi-vendor environments to benefit dramatically on the costs of hardware, system support, and network administration while achieving world-class availability and an unparalleled level of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed service, can support the mixed- platform and non- standardized networks common with smaller companies, and retains ownership of the licenses in the customer's hands so that moving to a new virtual system is fast, safe, and affordable. This eliminates ending up a captive to a single hosting provider while still offering all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent offers advanced online support to help businesses of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid architectures that combine on-premises IT assets as well as public cloud services. To assist you to integrate public clouds with networks, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is a recognized expert at the core network software and productivity applications used by the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an ever more sophisticated collection of infrastructure products including firewalls, switches, routers, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-qualified security experts, CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance experts offer a business-wide view of network security and can help with complex security projects like SIEM solutions to help enterprises meet business standards and statutory requirements for network information protection and incident reporting.

The breadth and size of Progent's consulting staff bring a powerful array of benefits to clients trying to maximize the business value of their information network within a realistic budget. These advantages include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of hands-on industry background, in the trenches of IT support, performing a wide variety of IT projects for a large mix of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its support personnel. This means that you get not only world-class IT help, but also a support engineer with proven methods for fixing real-world IT problems quickly. Learn more concerning Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to charge for remote service and on-site visits by the minute. Consequently, you are charged exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no registration fee and requires no retainer for support services delivered during normal working hours. Many support organizations impose large minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute pricing granularity eliminates big invoices for fast fixes. Another benefit of by-the-minute pricing is that customers won't be tempted to allow minor issues to fester until they grow into major problems. Find out more concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Services
    Progent has created a sophisticated support reporting system that records and formats detailed documentation for all billed services. Unlike many freelance consultants or local support organizations who offer minimal documentation or details of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation given by each staff member to every customer. The discipline of detailing and organizing support records allows more effective service and avoids a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Read more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent has little competition. Small businesses who utilize independent consultants or who employ in-house IT personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more robust, protected, and efficient. Read more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Rockford, Illinois company needs to get in touch with Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Immediate Online Technical Assistance
For fast online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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