Fast, Low-cost Online Computer Network Troubleshooting for Rockford, Illinois Small Businesses
For over two decades, Progent has focused on providing world-class IT support to clients who have small-business budgets. Progent has developed a unique service solution that includes a streamlined, tightly connected virtual office network, sophisticated online repair tools, a substantial team of consultants accredited in a broad range of technical disciplines, a Help Desk operational structure that promotes responsiveness and guarantees follow-through, a worldwide team of remote service experts, in-person service dispatching for the majority of most zip codes in the United States, and a corporate culture committed to fixing technical problems in the least time and at the lowest cost to customers.

For mid-size and large businesses, Progent offers co-sourcing and project management support to add to the skills of your in-house network service staff. Co-sourcing can cut costs and help meet schedules for major IT initiatives such as software design and development, disaster recover/business continuity planning, security evaluations, merging datacenters, or technology migrations.

Progent can also offer access to certified consultants to assist your company to design and implement a sensible cloud strategy.

Main IT Areas Serviced by Progent for Office Networks in Rockford, Illinois
Progent offers the support of qualified experts for all aspects of information technology found in small and midsize companies. Products and technologies supported by Progent include:

Support Delivery Alternatives Available for Rockford, Illinois Companies
Progent offers a variety of alternatives for providing small businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and IT administration. Progent's model for delivering network support services is built on the Call Center operational structure familiar to big IT groups. Progent's Contact Center Service Model ensures fast support, comprehensive activity records, reliable follow-up, and strict cost monitoring across a range of network support delivery alternatives that include online repairs, in-person support, top-level consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the United States and globally. Progent's certified support professionals can help clients to analyze and repair hardware and software issues without the expense or delay of on-premises support visits. The background of Progent's IT consultants allows them to handle the majority of IT issues quickly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-based registration procedure for first-time clients to address urgent network problems and Progent charges by the minute with zero sign-up fees or time minimums, so you pay only for the help you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Learn more information about Progent's online computer troubleshooting services.

  • On-site Service
    Progent provides on-site computer support for registered customers in larger cities in the U.S. Progent's onsite service personnel can work in conjunction with Progent's remote service experts to deliver small companies the optimal solution: on-premises support professionals when you need them as well as the on-line expertise of Progent's worldwide staff of IT engineers, security specialists, and business software developers. The response time for in-person support visits is usually less than 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for onsite service. Find out more details concerning how to sign up for Progent's in-person network service.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are designed for all businesses and local governments who require prompt and reliable support from an online Helpdesk with effective phone support, online repair capability, and sufficient technical depth for all needed problem escalation. Because smaller companies usually have limited information technology funds and can provide scant executive bandwidth for handling IT support tasks, Progent's Help Desk Services could be the most efficient way to ensure that business computer networks are always productive. Read more about Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize businesses budget-friendly access to world-class consultants who can deliver help with critical products and technologies including Microsoft Windows Server and application support, Cisco network design, network protection engineering, high availability network design, virtual server strategies, plus integration, customization and support for business programs including financials, ERP and MRP, management reporting, CRM, and office productivity software. Progent can provide assistance with one-time projects including office moves and massive software upgrades, longer term projects like management analytics software development and customization, relational database application development and DBA services, and web development, continuing services such as network monitoring and system management, or emergency response like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for mission-critical applications like Exchange Server and Microsoft SQL Server in order to provide small companies with higher levels of dependability, protection, and performance than is possible using the type of on-site data center that is practical for the majority of small companies. Since Progent utilizes the same data centers that host the equipment of many of the world's largest IT organizations, Progent can eliminate the cost of building and maintaining the infrastructure needed for world-class cooling, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that patches and service packs stay updated, protection and performance is constantly monitored, and systems and data files are regularly archived and available for complete and prompt recovery. Learn more concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Virtual Data Center Hosting Services
    Progent's Virtualized Data Center hosting service offers complete hosting services for all of a small organization's servers in an environment that not only provides the top level of dependability and expandability but that is also convenient for customers to transfer to another support provider or to bring internally when your situation calls for it. Progent's Virtual Data Center hosting service is structured around proven virtual server techniques that permit companies with multi-vendor environments to save significantly on the expense of hardware, system support, and network management while achieving world-class availability and an unparalleled level of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Virtualized Data Center Hosting covers all server-based applications in one centrally managed package, can support the multi- OS and loosely standardized networks typical of small businesses, and retains control of the software licenses in the client's hands so that migrating to a different virtual system is quick, safe, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent can provide expert remote consulting to help businesses of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that support Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that combine physical IT assets along with public clouds. To assist you to incorporate public cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and integration services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering high-level consulting services online, and Progent can help you complete your cloud migration initiatives on schedule and affordably.

Why Progent Is the Smart Choice for Rockford, Illinois Businesses
Progent's staff size, depth of technical skill, and familiarity with enterprise IT support enable small and midsize businesses to sidestep the problems related to over dependence on small support organizations or individual engineers.

Working with Progent allows your small business to:

  • Avoid Over Dependence on Individual Support Consultants
    For network support, smaller businesses often depend heavily on individual engineers. Although individual service providers have lower overhead than larger support organizations and can afford to charge nominally lower fees, they are frequently spread too thin to respond quickly to urgent network problems. If a freelance consultant is busy with another client, ill, on travelling, or in training, the lack of replacement staff may require your company to wait for help in case of an emergency. The more your small business grows, system unavailability or difficulties with line-of-business programs become more costly. The money you thought you were saving on an independent consultant can be eaten up quickly due to lost output. Also, when independent consultants confront unfamiliar problems, the lack of a big consulting group to depend on for help forces them to train in place while your business winds up footing the costs for their continuing education.

  • Gain Access to Experts in Sophisticated IT Solutions
    The majority of smaller support organizations or freelance engineers focused on small company IT support may excel at providing routine solutions but don't have the background to deal efficiently with complicated network environments with a variety of operating systems, multiple offices, VoIP systems, remote workforces, integrated financial and analytical software, data-driven web sites, and specialized line-of-business applications. Progent's background with global companies and Progent's extensive team of specialists can be valuable to your small business because big-company networks are by nature complex, support problems require in-depth knowledge in numerous technical disciplines, and achieving an acceptable degree of robustness, reliability, and protection calls for industry-tested processes.

  • Create a Solid Foundation for Growth
    Small businesses typically begin with an IT system implemented on a tight budget. Lacking a proper architecture, a sequence of improvised fixes often get piled onto of a weak structure. As a business grows, stability and expandability issues can obstruct the productivity of the business. Such environments require thorough assessment, smart business planning, and in-depth experience to upgrade to a network infrastructure that can act as the solid basis to meet current business requirements and support downstream growth.

  • Work with Solution Consultants, Not Product Vendors
    Small businesses require direction and insight to navigate through an increasingly complicated array of technology options available for enabling growth and enhancing productivity. They do not need an IT consultant or service organization that attempts to promote a product. Progent avoids conflicts of interest by not selling hardware and software. Progent sells services only. This permits Progent to match technical support with the genuine needs of customers. Mixing network consulting and product reselling can lead to a situation where the proposed solution is built around a predetermined technology rather than being based on the actual requirements of a client.

How to Contact Progent
In case your Rockford, Illinois business needs to contact Progent to find out about network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Assistance
For immediate remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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