For small office computer networks located throughout the state of South Carolina, Progent's Microsoft and Cisco authorized technicians can deliver remote phone support and troubleshooting to fix your network systems problems fast and affordably. Progent has developed enterprise-class expertise, advanced software tools, and support knowledge bases to diagnose and repair network problems without the high cost and time delays associated with on-site technical service visits.

If your South Carolina small business is located beyond the larger metropolitan areas such as Columbia, Charleston, Rock Hill, or Greenville, your local network support choices may be limited in technical expertise, or unavailable during a crisis. This can result in a computer network that is unpredictable or causing productivity loss due to technical issues going unresolved for too long. Progentís staff of seasoned network professionals average more than ten years of real-world computer industry experience, in the trenches of IT support, performing a large range of technical tasks for a diverse range of customers. This means you get not just the technical know how needed for the job, but an expert with demonstrated methods for applying that expertise to assist with excellent network solutions.

Disaster Recovery/Business Continuity Planning Help
Progent offers high-level remote consulting for disaster recovery/business continuity planning, testing, and training to assist you to respond to possible catastrophes, minimize service disruption for your most critical network functions, eliminate lost information, and meet regulatory mandates and contractual obligations. Progent's business continuity experts can team with your executive and IT support group to provide risk analysis, identify interdependencies, specify the assets needed to run your business, prioritize business-critical IT services and define acceptable restoration times, qualify colocation sites, configure safe remote access capability for crucial workers, plan emergency notification mechanisms and define duties for staff, document a complete recovery and test plan, and provide training for key people to execute your agreed upon solution. Progent's Windows Server 2016 disaster recovery experts can help you to create a cost-effective disaster recovery solution for hybrid cloud deployments using failover cluster technology proven in Microsoft's massive Azure public cloud.

MySQL Application Programming and Database Administration Consulting
Progent's MySQL application developers and DBAs offer affordable online DBA or software programming services and can help businesses of all sizes to integrate and manage MySQL within a robust IT environment that provides advanced performance, scalability, and security. Progent also has proven skill assisting businesses migrate databases from an Oracle environment to MySQL.

Microsoft Exchange 2016 Upgrade Consulting
Progent's Microsoft Exchange Server 2016 migration consultants can assist your business in any and all facets of your upgrade to Microsoft Exchange 2016 including planning high availability (HA) infrastructure for an on-premises, cloud-based or hybrid deployment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V strategy; specifying mass storage capacity required for your virtual machines (VMs), mailbox databases and log files; configuring hardware load balancing for fault-tolerant CAS services; planning, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

Progent's Online Consulting, Programming and Training Services for Microsoft Office Excel and Office 365 Excel
Progent's Microsoft-certified Excel and Office 365 Excel application consultants can provide a broad range of remote services to help you to plan, program, pilot test, deploy, administer, and troubleshoot applications based on any release of Excel, including Excel Online and Microsoft Office 365 Excel. Progent can help your business to migrate your current Excel solutions to the latest releases of Excel, integrate Excel with iOS and Android smart phones and tablets, and resolve compatibility issues between various versions of Excel. Progent can provide as-needed support to organizations who need a quick solution to a stubborn issue associated with Office Excel and Progent also offers full project management services for migrating or developing line-of-business applications built on Office Excel. Progent's cost-effective webinar training classes for Excel can be customized to meet the special requirements of individual users or groups.

Microsoft Desktop Virtualization Consulting Services
Microsoft's virtual desktop solutions reduce the work needed for network managers to set up software programs so that they are standardized throughout an entire user base, offer the ability to control access to critical information, and enable fast installation of new or upgraded workstations. In Microsoft Windows Server 2016, the Terminal Services tool has been enhanced and renamed Remote Desktop Services (RDS). Microsoft's new Virtual Desktop Infrastructure that powers RDS streamlines client connectivity, enhances performance, strengthens security, unifies management, and offers a nearly seamless client experience. Progent's Windows Server 2016 consultants can help you to assess the strategic advantages of Microsoft's desktop virtualization technologies, set up pilot and on-line deployments, optimize your network infrastructure to accommodate virtual desktops effectively, assess and resolve security problems, and educate your network administrators to utilize industry best practices to achieve maximum payback from desktop virtualization.

Some Examples of Online Support Services Available from Progent for Cisco Routers
Among the common online Cisco router support services available from Progent include configuring domain name, DHCP, routing maps, T1, security logon banner and user accounts; setting up iBGP and HSRP, aggregate routing, static or BGP to EIGRP redistribution, and static route injection into OSPF; troubleshooting BGP peering arrangements, routing tables, and line settings; upgrading router's IOS image; setting up and confirming router failover; fixing VPN tunnel and routing problems; producing a network diagram and documenting router setup; plus security and availability planning.

Microsoft Windows 8.1 Administration and Troubleshooting and Migration
Progent's certified Windows 8.1 consultants can provide a range of consulting services to assist organizations of all sizes to support, manage, and repair IT systems that incorporate desktops, notebooks, tablets, or Windows phones based on Windows 8.1. Progent's consultants also offer Windows 10 planning and migration help.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC was established in 1999 to validate the knowledge of network security professionals. GIAC certifications are acknowledged by businesses and government organizations around the world including and the United States National Security Agency. Progent's GIAC-certified information assurance consultants offer support for all of the security disciplines addressed within the GIAC accreditation such as auditing network vulnerability, security incident management and response, intrusion detection, web services security and security information and event management (SIEM) solutions for compliance with regulatory mandates for reporting incidents.

Expert Support Services for Systems at Colocation Data Centers
There are several hundred world-class Internet Data Centers in the San Francisco Bay Area and major cities throughout the United States, and Progent's colocation consulting team can enhance your systemís reliability and performance by helping you choose a remote data center facility that meets the particular requirements of your organization such as geographic proximity, space, connectivity, budget, and value-added features and services. Progentís colocation center support services are designed for businesses with equipment located at collocation hosting sites and in need of timely on-premises service at the colocation site as well as remote help from Microsoft and Cisco qualified professionals. Progent offers a variety of colo center consulting services such as network topology evaluation, Windows and UNIX server installation and support, tech support for server and communications networking, design and deployment of high availability systems, defining and deploying layered security structures, firewall configuration and troubleshooting, configuring load balancing solutions, and creating high-availability server and storage cluster systems.

Planning and Configuration Support for Aironet 802.11ac Wireless Access Points
Progent's Cisco-certified Wi-Fi experts offer Aironet wireless AP planning and deployment consulting and Cisco Wi-Fi controller integration to help you benefit from the IEEE 802.11ac Wi-Fi specification to get three times the speed for your Wi-Fi network while extending the area covered.

Security Inventory Scanning for Small Business Networks
Progent offers two ultra-affordable service bundles designed to enable small companies to receive an objective network security assessment from a qualified security consultant. With Progent's External Security Inventory Scan, an engineer runs an extensive test of your network from outside your firewalled perimeter to uncover potential risks in the security posture you expose to the public. With Progent's Internal Network Security Inventory Checkup, an engineer runs a system scan from a secure computer within your company firewall to determine vulnerabilities to internal threats. Both security inventory packages are set up and executed from a protected remote site.

Cisco Unified Messaging and Collaboration Consulting
Progent can provide online or onsite access to a certified CCIE consultant to help your business to design, implement, administer and troubleshoot unified communications networks based on Cisco Unified Communication technology in an in-house, cloud-based, or hybrid cloud deployment. Progent's Cisco Unified Communications consultants have in-depth experience assisting organizations of all sizes to build advanced collaboration solutions by delivering expert services that include Unified Communications Manager (CUCM) and CallManager system design and deployment, IP voice and video phones configuration, and Cisco wireless VoIP phone deployment. Progent's consultants can assist you with Cisco's extensive portfolio of Unified Communications applications such as Jabber, WebEx, Cisco Unity Express (CUE), Cisco Unified Contact Center Express, and Unified Attendant Console.

Contact a Progent Network Support Expert
To find out how you can access a Progent network consultant for remote or onsite expertise in , call 1-800-993-9400 or go to Remote Network Help.

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