for Small Business Computer Network Systems: Remote Consultation and Troubleshooting
For small office network systems located anywhere in the state of South Carolina, Progent's Microsoft and Cisco qualified technical team members can provide remote phone support and remote troubleshooting to solve your network troubles fast and cost effectively. Progent has acquired world-class expertise, sophisticated tools, and support databases to troubleshoot and fix computer network problems without the expense and delays normally associated with in-person technical service dispatches.
If your South Carolina organization is located outside of the larger metropolitan areas such as Columbia, Charleston, Rock Hill, or Greenville, your local network systems support options may be limited in technical capability, or not available during urgent situations. This results in a network environment that is unpredictable or causing wasted time due to technical problems going unresolved for too long. Progent’s team of seasoned network professionals average more than 10 years of real-world computer industry experience, in the trenches of IT support, performing a broad range of technical projects for a extensive range of clients. This means you get not just the technical expertise needed for the job, but a professional with demonstrated methods for applying those skills to assist with affordable network solutions.
Strategically Based in Northern California
Progent is strategically based in the California Silicon Valley, an area recognized worldwide for innovation, technology leadership, and top-notch computer network experts. Cisco is based in San Jose and Microsoft’s Silicon Valley campus is Microsoft’s second largest outside Washington. Other significant high-tech companies headquartered in the Silicon Valley / San Francisco Bay Area include Google, Yahoo, Apple, Intel, Symantec, Sun, Juniper Networks/Netscreen, Oracle and others. This is also the location of some of the highest ranked universities in the United States. Progent has put together a world-class team of experts from this sizable talent pool.
Immediate Assistance for Urgent Problems
With Progent’s remote support services, you can get immediate support for problems that are causing lost productivity without the lengthy wait for an on-site service engineer. For day-to-day administration work, Progent’s off-site support engineers can complete most jobs within minutes of a request, instead of forcing you to wait for hours or days.
National Remote Support for Microsoft and Cisco-based Network Environments
Progent’s Technical Response Center offers expert remote support for Microsoft Windows and Cisco-based environments anywhere in the United States. Progent's certified experts have the expertise to help you troubleshoot and resolve complex network problems quickly and affordably. The breadth of technical expertise represented by Progent's team of consultants makes it possible to escalate even the toughest problems to appropriate subject matter experts as required.
Fast Access to Progent's Team of Microsoft-certified Consultants
Progent's team of Microsoft-certified technicians and consultants is ideal for customers in geographic regions that lack in-depth experience in Microsoft's latest line of server technologies. All Progent engineers have over ten years of experience supporting the Microsoft family of technologies.
Applications Support
Progent's Experts Team offers in-depth consulting expertise in specific application areas. By providing a one-stop source for IT generalists and specialists, Progent can tailor fast, affordable and comprehensive IT solutions that fit the individual needs of your business. Areas of applications expertise available from Progent include ERP, MRP and accounting support, Microsoft CRM support and training, plus support and customized training for Microsoft Project, Microsoft Excel and Microsoft Word.
Best Practices Applied Nationwide
Many businesses located far from areas with plentiful expert consultants resort to unqualified or inexperienced local consultants for critical computer network support services. This can result in a system that is unstable or unable to meet organizational needs due to lack of proper best practices in setting up system components. Progent’s staff of Microsoft and Cisco certified consultants average more than a decade of real-world industry experience, in the trenches of IT support, performing a broad variety of technical projects for a diverse range of clients. This means you get not just expert network engineering skills, but a consultant with proven methods for how to apply those skills to solve real-world business problems successfully and in a repeatable fashion.
Detailed Documentation of Services
Progent provides full and detailed documentation of all service work to ensure customers don’t ever feel “captive” to their support provider. Progent sends email documentation of services performed shortly after completion of each support interaction, and also sends a printed copy along with monthly invoices for accounting purposes.
Expert Support Services for Collocation Data Centers
Progent provides network support for many customers whose network environments are hosted in Secure Data Centers, and can easily do so for any data center nationwide. Progent’s lengthy experience in working remotely with collocation data center environments allows us to assist clients design and implement flexible and reliable remote support solutions that ease the job for both Progent and client support staff. Progent’s own IT infrastructure of 50+ servers is implemented in three separate data centers in San Jose and Sacramento, and is entirely supported remotely.
Development Services
Progent can provide expert software architects and developers for creating custom business applications in areas that include eCommerce, external and internal web sites, Great Plains financials, or Microsoft Dynamics SL, and specialized management reporting. Progent has extensive experience successfully developing both simple and complex application development projects for businesses of all sizes.
Automated Server Monitoring with Microsoft Operations Manager
Progent offers nationwide remote monitoring services based on MOM 2005 so that your computer network support is proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your network environment free of stressful and expensive service disruptions.
Experienced with a Wide Range of Small Business Networks
Progent’s expert engineers have provided Information Technology support services to thousands of companies in hundreds of diverse industries, giving Progent a unique real-world perspective on what IT solutions work and which ones don’t.
One-stop Shopping for Completed Computer Network Support Services
Progent can be a single source for most network support needs for businesses. While focused on supporting products from Microsoft and Cisco, Progent consultants frequently work with installing, supporting, integrating and troubleshooting solutions from leading hardware and software companies including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.
Progent offers consulting for security analysis products such as Microsoft Baseline Security Analyzer for performing a variety of programmed network auditing scans to identify potential security gaps. Progent has broad knowledge of network auditing tools and can help you to make sense of testing reports and react appropriately. Progent can help you design protection into your business operations, configure auditing applications, plan and deploy a secure network architecture, and suggest procedures to maximize the security of your IT system. Progent's security consultants are ready to show you how to set up a firewall, implement safe remote connectivity to email and data, and integrate VPN. Progent's accredited security engineers can validate the security of web-based applications and can provide extensive security tests of company-wide security to determine your organization's compliance with key industry security standards such as FISMA, NIST, and ISO 17799.
Progent provides the help of Microsoft and Cisco-qualified IT support professionals to offer clients affordable ways to help organizations optimize the value of Microsoft and Cisco technology. For networks that span from remote offices to nationwide corporations, Progent's expert consultants can show you how to improve your information system's e-mail architecture, protection, availability, performance, and system management.
Progent’s Cisco-qualified network consultants offer professional PIX Firewall support services encompassing architecture, integration and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers robust user and application policy enforcement, mutlivector attack protection, and secure access services. Ranging from compact, easy-to-install desktop appliances for small offices and home offices to modular gigabit products, Cisco PIX firewalls offer a sensible level of protection, performance and reliability for information networks of all sizes. PIX firewalls are based on a proven, purpose-built operating system, PIX OS, minimizing possible OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated protection and networking services, including powerful application-aware firewall services, VoIP and digital media security, multi-site and remote-access IPSec VPN connectivity, intelligent networking services, and extensive management solutions. Progent’s Cisco consultants can help you select and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
MS Live Communications Server provides IM and presence in a scalable, world-class package offering advanced protection, transparent integration with additional Microsoft software, an expandable, standards-based development platform, and compliance with regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. Your organization can realize lower costs and improved operational efficiencies, enhanced worker productivity, and stronger intellectual property security with this simple-to-administer, fault-tolerant IM platform. Successful implementations of Live Communications Server call for careful planning and consideration before installation. Progent's Microsoft-certified professionals can deliver the expertise necessary to realize all the advantages of LCS throughout your entire corporation.
Progent's Symantec consultants can assist you to support older releases of Symantec Firewall and VPN appliances including the Raptor and VelociRaptor line or show you how to upgrade to newer technology from Symantec or other vendors. Progent can also enable you to design and execute a comprehensive security plan that can include Firewall/VPN appliances and utilities, outsourced security and network defense services, system monitoring products, and documented policies and processes. Progent has the expertise to be your one-stop source for continuing technical support, maintenance, education, and security consulting.
Progent's service experts offer Apple Macintosh clients a variety of services including workstation help, integration with Windows-powered networks, e-mail and telephony help, specialized software development, and one-on-one user education. Progent's Apple-certified experts and Microsoft-certified engineers can help your business design and support a secure, highly available IT system and communications infrastructure to support environments in which Apple Macintosh servers and workstations work with Microsoft-based and UNIX/Linux-based systems.
The complexity and integration demands of Microsoft Windows Servers requires a network consulting team with hands-on expertise and broad familiarity with designing and building seamless, comprehensive business technology systems. The background of Progent's Microsoft-certified consultants, which averages over 10 years working with Microsoft technology, ensures you success deploying Windows Server 2003 and Windows Server 2000 to align optimally with your business goals. Progent’s consulting services can assist you with designing, deploying, administering, and supporting Windows Server solutions that increase the productivity of your computer system. Progent’s consultants can assist you with Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server so they efficiently support Windows Vista and other clients.
Progent’s consultants provide expertise in multiple technologies related to mobile connectivity including network infrastructure, wireless data synchronization, wireless protection, mobile email, Windows Mobile 2003. PDA integration, RIM Blackberry, and mobile software development. Progent's Microsoft and Cisco certified experts can save your company work and money by applying their wireless experience to show you how to select and configure mobile networking technologies that fit the needs of your business. Progent can also tune your IT infrastructure so that wireless appliances work better.
Progent's background delivering Microsoft .NET support and SQL Server help, and Progent's programming experience with VBasic, XML, and additional developer tools make it possible to design custom mission-critical programs and eCommerce solutions that operate transparently with Microsoft Dynamics GP Software. Progent's Microsoft Great Plains management reporting consultants can show you how to create reports that allow you to track your business more thoroughly, turning uncooked data into useful understanding of your company and customers.
Microsoft Windows Server Update Services allows IT managers to install and monitor the most recent Microsoft patches and security releases to Windows Server 2000, Windows Server 2003, and Windows XP operating systems. By using Microsoft SUS, network support staff can fully and easily manage the distribution of patches that are released through Microsoft Update to servers and workstations in a company. Progent can assist you with complex details of the initial configuration of Microsoft SUS such as designing the Microsoft WSUS deployment, configuring client's workstations, establishing the Group Policy parameters, and ensuring your Microsoft Windows Server Update Services Group Policy Object is associated with an Active Directory container appropriate for your system environment.
Progent’s Microsoft certified consultants provide small and medium-size companies expert support services for Microsoft Operations Manager (MOM 2005) and MOM 2000. MOM 2005 delivers extensible and scalable enterprise-class system management by providing comprehensive event management, 24x7 monitoring and threshold alarms, reporting and trend analysis, and system and application-specific heuristics and routines to increase the control of Windows Server System environments. Through built-in application profiles, Microsoft MOM 2005 allows you to identify your IT health issues before they become disasters, improve the efficiency of your network operations via actionable best practices, and support your network operations and senior management by sharing critical service level and performance data. Progent’s MOM consulting experts have extensive field-proven familiarity with MOM 2000 and MOM 2005 and can help your business deploy and customize MOM in order to maximize the availability and productivity of your information system.
Progent's Apple Mac experts can support the creative facets of Macintosh environments by providing consulting services and education in imaging, audio, and motion video. Progent's support professionals offer expertise in a range of Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special jobs such as scanning or digitizing audio or video or setting up an audio/video production studio.
Progent’s Microsoft-certified consultants offer small and midsize companies computer consulting, maintenance, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal platform for efficiently connecting people, groups and information. SharePoint Portal Server provides a common spot for your employees or customers to connect to, organize, share and interact with relevant information, files, and software and to interact with other people. It enables faster and more intelligent decisions, more efficient access across teams and more economical business processes. The primary goal of SharePoint Server is to gather together, in a productive way, all of the diverse sources of knowledge accessible within and outside an organization. Windows SharePoint Services connect employees, clients, workgroups and projects with the information they’ve developed in a way that makes data convenient to find, download and apply.
Microsoft Dynamics Great Plains accounting includes analysis and reporting capabilities that let you track all operations, sales and spending, and sales trends with integrated drill-down, inquiry, and reporting functions. Progent's Microsoft Dynamics GP reporting consulting expertise can enable you to create reports that let you analyze your business more thoroughly, turning uncooked data into useful management information. Progent is able to improve your reporting and business analysis by providing Crystal Reports consulting, FRx help, and Microsoft Excel programming. In addition to delivering reporting help, Progent can provide Microsoft .NET consulting, Microsoft SQL Server help, and application design with VBasic, XML and other development environments in order to offer custom business application development and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP.
