For small office computer networks located anywhere in the state of South Carolina, Progent's Microsoft certified engineers can deliver remote phone assistance and remote troubleshooting to solve your network systems problems quickly and cost effectively. Progent has acquired enterprise-class skills, advanced software utilities, and support knowledge bases to troubleshoot and fix computer network problems without the expense and delays associated with in-person technical service dispatches.

If your South Carolina organization is situated beyond the larger metropolitan areas such as Columbia, Charleston, Rock Hill, or Greenville, your nearby computer support options may be limited in expertise, or unavailable during an emergency. This results in a office network that is unpredictable or causing efficiency loss due to technical problems persisting for too long. Progent’s staff of field proven network consultants average more than 10 years of real-world industry experience, in the trenches of network support, performing a extensive range of technical projects for a varied range of customers. This means you obtain not just the technical skills needed for the job, but a professional with proven methods for applying that expertise to deliver excellent network solutions.

Amazon AWS Cloud Migration Consulting Services
Progent's Amazon AWS cloud planning and integration experts can provide cost-effective remote consulting to help businesses to integrate Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for scalable low-latency storage, and Glacier for low-cost long-term archiving. Progent can help you with every aspect of Amazon AWS integration including needs analysis, preparedness evaluation, system design, testing, configuration, centralized administration, performance tuning, software license management, backup/restore mechanisms, and security. Progent can provide advanced expertise with firewalls and VPN access and can help you create all-cloud or hybrid networking models that seamlessly integrate Amazon AWS resources. Progent offers occasional expertise or Progent can provide comprehensive project management outsourcing services to help you move efficiently to the Amazon AWS platform.

ProSight Data Protection Services Managed Backup
ProSight Data Protection Services cloud backup provides small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital data, applications and virtual machines that have become lost or damaged as a result of component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when needed, can help you to restore your critical data. Read about the entire ProSight portfolio of low-cost network monitoring and management services for small and medium-size organizations.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's preparedness either to stop or recover rapidly from a ransomware attack. Progent will work with you personally to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Simple Sign-on and Pricing Structure
Progent's simplified by-the-minute billing policy requires no complicated contracts, retainers or hidden fees. Many competitors have minimum charges or other extra fees that increase support costs. For remote support from Progent during regular working hours, you pay only for the time spent resolving your issue. If it only requires ten minutes to fix your problem, then you are only charged for ten minutes. For advance scheduled on-site service work booked more than twenty-four hours in advance, you are charged exclusively for the time when Progent's team member is actually on premises working on your issues. Just Progent's competitive by-the-minute rate. For urgent same-day on-site service calls, you might have to pay for our consultant's travel time, but not a higher emergency rate. Because Progent has a large pool of consultants located throughout the entire San Francisco Bay Area service territory, an available engineer is typically near to help. Progent can also offer onsite support to most zip codes in the U.S. within 24 hours of answering a support request. Progent's remote technical support group has delivered assistance to small businesses in every state (See Progent's nationwide testimonials.)

Cisco Voice over IP (VoIP) Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can assist you to configure, maintain, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP phones. Progent can provide expertise for all models of Cisco's IP phones from discontinued Voice over IP devices to the newest HD media phones. Progent's IP telephony experts can also help you to integrate your VoIP phones and video IP phones with Unified CM, formerly branded CallManager, or with Unified CM Express (CME) to build a modern IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to configure Cisco Unified Communications Manager applications such as Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent can deliver expertise with any facet of Cisco IP Phone integration including reviewing dial plans, solving QoS, configuring SIP trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE internetworking support, and creating UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for high availability.

High-level Project Management Consultants
For enterprise project management assistance, Progent can provide access to veteran IT experts with years of experience as technology project managers for program development, information systems deployment, and process engineering working with organizations from Big 4 companies to dot-com startups to government agencies. These high-level IT managers offer world-class management skills to help enterprise clients to adhere to best practices to make sure major projects are completed on schedule and within budget.

Microsoft Project Server Integration and Training
Progent's certified Microsoft Project Server consultants can provide advanced online and onsite support services for Project Server and for all Microsoft platforms that work closely with Project Server. Consulting support services offered by Progent include Microsoft Project Professional set up, SharePoint Server 2013 design and deployment, Microsoft SQL Server 2016 integration, SQL Server 2014 programming and troubleshooting, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 troubleshooting,Excel and Office 365 Excel application support, plus PowerPoint and Visio online classes. Progent offers access to Cisco-certified CCIE network engineers to assist you to optimize your environment to accommodate local, branch, home-based, and mobile workers so that they can use Microsoft Project Server to collaborate securely and efficiently. Progent's certified security consultants can assist you to adopt and enforce security policies that protect sensitive business data without disrupting the productive sharing of authorized information.

ProSight Network Audits for Checking Network Infrastructure Health
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable and safer Active Directory environment. Both options also offer the long-term benefits of state-of-the-art remote network monitoring and management (RMM) technology. These benefits can include simpler management, improved compliance with data security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and increased uptime. For details about ProSight Network Health Checks and to view sample reports, visit ProSight Network Audits.

Expert Wireless Engineering and Support Services
Progent's wireless technology consultants offer wide-ranging expertise in the integration and support of wireless networking technology and can assist your IT team to design, install, manage and repair wireless solutions that are compliant, robust, scalable, simple to manage and operate, ready to handle your vital workloads, and transparently incorporated into hybrid cloud networks. Online and onsite support offered by Progent cover a selection of wireless solutions such as smartphone management, Wi-Fi network planning and deployment, wireless site surveys, wireless IP phone configuration and troubleshooting, and building-to-building wireless connections.

Data Backup Expertise
Progent's data backup experts can provide support for a broad range of utilities and services that deliver solutions for backing up Windows, Mac, and Linux/UNIX physical and virtual servers and desktops plus notebooks and handhelds. Progent can help you with leading backup platforms by delivering services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake Availability solutions. Progent also offers support for Acronis Backup and Recovery, Mozy, Retrospect, Apple Time Machine, Symantec Backup Exec, BackupAssist Software, CrashPlan, and FLARs. For large organizations, Progent offers VMware Site Recovery Manager and NSX consulting. In addition, Progent's ProSight Data Protection Services (DPS) are available to small and medium-sized businesses as an affordable outsourced service for secure backup and disaster recovery.

Microsoft Azure Cloud Planning and Integration Consulting
Progent's Azure cloud integration experts can help you with any stage of Azure cloud migration such as needs analysis, readiness evaluation, system architecture, pre-production testing, implementation, centralized management, performance tuning, software license management, disaster recovery strategies, security policy enforcement, and compliance validation. Progent can assist you to set up and troubleshoot firewall appliances and VPN connections so your users can securely access to Azure-based resources, and Progent's Microsoft-certified consultants can help you set up critical Microsoft platforms to run in the cloud including Windows Server, Exchange, SQL and SharePoint. Progent can also assist your organization to set up a hybrid environment that seamlessly integrates physical datacenters with Azure resources.

Microsoft System Center 2016 Consulting Services
Microsoft System Center 2016 delivers major enhancements in the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; unified management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a prior release of System Center, or debug your System Center solution.

Spam and Virus Filtering Services and Email Encryption
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to deliver centralized management and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter acts as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Read more about Progent's complete ProSight series of value-priced network monitoring and management services for small businesses.

Team Approach to Service and Problem Escalation
Information networks have grown increasingly complex. At the same time, most small business networks integrate products from many different suppliers. All this makes network integration and maintenance increasingly challenging. It is unfeasible for even the most talented individual to have in-depth familiarity in all areas of information technology, or extensive practical experience in the thousands of brands, models, and revisions that small businesses incorporate in their IT systems. Progent follows a team methodology to network support and relies on application experts to bring in-depth skills when needed to fix the most intractable technical issues effectively, at the least expense to you.

Get in Touch with a Progent Computer Consultant
To find out how you can get in touch with a Progent network support expert for remote or on-premises assistance in , call 1-800-993-9400 or go to Online Computer Support.

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