South Dakota Network System Technical Support for Small Office Information Technology Network Systems: Online Phone Consulting and Troubleshooting
For business networks located anywhere in the state of South Dakota, Progent's Microsoft certified consultants can provide phone help and troubleshooting to resolve your computer network issues fast and cost effectively. Progent has developed enterprise-class skills, sophisticated tools and support databases to troubleshoot and fix computer network problems absent the cost and delays associated with on-site service dispatches.
If your South Dakota company is situated outside of the larger urban areas such as Sioux Falls, Rapid City, or Aberdeen, your nearby network systems support options may be limited in expertise, or not available during a crisis. This can result in a network that is unpredictable or causing productivity loss due to technical issues continuing for too long. Progent’s team of field proven network consultants average more than 12 years of real-world industry experience, in the trenches of network systems support, performing a broad range of technical projects for a broad range of clients. This means you get not just the technical know how needed for the task, but an expert with field proven methods for applying those skills to provide efficient network solutions.
Powerful Remote Access Tools
Advanced remote access tools and experienced technicians and engineers combine to enable Progent to resolve most network problems quickly and affordably. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's consultants have the advantage of a wide range of Microsoft support utilities, technical databases, and extensive on-going education.
Full Portfolio of Security Consulting Services
Progent's certified security experts can help you perform complete security audits, recover quickly from virus and worm attacks, configure safe techniques for remote and mobile access, deploy automated software for protection against viruses, spam, and directory harvest attacks, and craft a security strategy with 24x7 monitoring.
Broad and In-depth Expertise with Office Networking
Progent’s team of 60+ network consultants means customers benefit from the leverage of 800 years of combined experience and shared information base to resolve the most troublesome IT issues. Progent has the know-how to come up with fixes fast and implement them cost effectively.
Quick Access to Progent's Team of Microsoft-certified Engineers
Progent's team of Microsoft-certified technicians and engineers is ideal for customers in geographic regions that lack in-depth experience in Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience supporting the Microsoft family of technologies.
Phone Support and Remote Troubleshooting Services
Progent's phone support and remote troubleshooting services give your small business the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Help Desk Call Center, Progent's experts can provide your small business with enterprise-level support without the cost and management overhead of maintaining a large in-house IT organization.
Progent is a Microsoft Gold Certified Partner
Progent has been designated by Microsoft as a Gold Certified Partner, an honor awarded exclusively to the top tier of businesses that work closely with Microsoft, have demonstrated technical skills, and have confirmed customer references. Gold Partners must maintain large staffs of Information Technology professionals who have undergone extensive proficiency testing. Gold Partners are given access to exclusive support and training opportunities from Microsoft and early access to new software for training and piloting purposes.
VoIP Design and Support
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you deploy Cisco VoIP technology. Progent can evaluate your existing network and Internet access infrastructure to asses whether your environment is optimized to support VoIP, help you choose and deploy Cisco hardware and software appropriate for your current situation and future growth plans, and business objectives, and integrate your VoIP solution with solutions from other vendors.
Sun Solaris Services
Progent offers your organization access to expert certified Sun Solaris engineers, support professionals certified by Microsoft and Cisco, and security specialists with CISSP and CISM certification. Progent’s can provide consulting services to support Sun Solaris co-existence with Microsoft and Linux-based networks and can also help you plan migrations between Microsoft and UNIX-based environments.
Detailed Service Documentation
Progent provides complete and detailed documentation of all service work to ensure customers don’t ever feel “captive” to their support provider. Progent sends e-mail documentation of services accomplished shortly after completion of each support interaction, and also sends a printed copy along with monthly invoices for accounting purposes.
Extensive Information Network Security Evaluation and Testing
Progent’s CISSP and CISM certified engineers can quickly perform comprehensive network security audits, firewall evaluation and penetration testing on mission-critical business IT networks.
Round the Clock Support for Maximum Network Availability
For businesses with mission-critical applications, Progent can provide online support services on a round the clock basis. Combined with Progent's automated 24x7 server monitoring offering, this service can help ensure the highest network availability.
Affordable Computer Support Solutions
Many small organizations utilize poor metrics when shopping for a computer network consultant. Cost per hour is usually not a good measure for value. A consultant with poor experience can take many times longer to perform the same job than an experienced IT professional. For example, paying 30% less per hour, but taking three times as long for the same task is hardly a deal. Still worse, a poorly architected or configured IT infrastructure that is unstable can cost a business many times over its’ price in lost productivity.
Virus Protection via Managed Services
Progent has partnered with Postini to offer an affordable, comprehensive solution to keep your corporate mail free of spam and viruses. E-Mail Guard is a hosted service based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus filtering, content filtering, and protection from email-based directory harvesting and denial of service attacks. E-Mail Guard also provides monitoring, reporting and content management utilities plus outbound filtering to help you troubleshoot your mail system and define and enforce corporate email policy.
Progent's Microsoft-certified professionals have over 1o years of experience delivering email, digital messaging, and email and telephony integration solutions for small companies and large enterprises. Progent provides affordable Exchange 2003 Server consulting to enhance email and virus security, design fault tolerant email environments, and implement remote and mobile email connectivity. Progent’s Exchange consulting services can assist you in planning and executing a move from a legacy SMPT server or older Microsoft Email software such as Microsoft Exchange 5.5 to Microsoft Exchange 2003 Server. In addition offers XP and Vista client-side Microsoft Mail consulting for Exchange and Outlook and can show you how to configure Microsoft Outlook 2003 and Microsoft Outlook XP. For email virus protection and spam filtering, Progent offers expertise with Postini's managed services as well as Trend Micro's security products. Progent is an authorized Postini Managed Service Provider. As a Postini reseller, Progent can help small companies benefit from Postini’s enterprise-class spam filtering technology.
Progent's certified Windows 2000 consulting staff can show you how to enhance the capability of your current Windows 2000 Servers and can streamline system management, offer tech support and troubleshooting, and enhance security. Progent can also show you how to create, rationalize, and implement a strategy to migrate from Windows Server 2000 to Windows 2003 Server. Progent is expert in designing pilot programs to eliminate the technical risk associated with migrating to Windows 2003 Server by identifying possible hardware and application compatibility issues.
Broadwing Communications is the first telecom company to complete an all-optically switched backbone network offering minimum latency and maximum performance. Broadwing Communications offers a wide spectrum of data services including Broadwing Full T1, Bonded T1, T3, DSL, Frame Relay over DSL, and ATM. Broadwing also offers Voice over IP service as well as switched and dedicated voice long distance. Progent has an agency relationship with Broadwing and is a Microsoft Gold Certified Partner and a Cisco Systems Partner with the expertise to help you incorporate Broadwing data/voice services to build an enterprise-class, cohesive communications infrastructure on a small-business budget.
Progent's Mac and Windows support specialists can show you how to combine Mac and Windows computers into cohesive networks with resource sharing and workgroup support. Enabling productive co-existence among a variety of servers and desktops powered by Mac OS X and Windows calls for extensive knowledge of and background with Apple Macintosh and Microsoft technology. Progent's qualifications in Microsoft and Macintosh consulting makes it possible to provide expert assistance to businesses that rely on these technologies to maintain their competitive advantage.
The integration requirements of the Microsoft .NET components bundled with Small Business Server calls for a network consultant with hands-on background and broad experience in designing and building effective and comprehensive information technology solutions. Progent's Microsoft-certified consultants have extensive backgrounds with the technologies built into Microsoft SBS 2003 and Microsoft SBS 2000. This experience ensures you success in deploying, managing, and troubleshooting network solutions powered by the Microsoft SBS line of servers and applications.
Years of background delivering Microsoft expertise and Cisco technology consulting has enabled Progent to develop a unique ability for serving branch offices that need IT help with the flexibility common to with small organizations but which includes effective client interaction, thorough documentation, and compliance with corporate IT standards. If your enterprise has a branch office located anywhere in California or any area covered by Progent's consultants, Progent can offer a wide array of onsite and off-site network support services and system architecture expertise.
Progent's Symantec consultants can help you maintain older releases of Symantec Firewall and VPN products such as the Symantec Raptor and Symantec VelociRaptor family or help you migrate to more recent technology from Symantec or other suppliers. Progent can also help you design and implement a complete security plan that can incorporate Firewall and VPN devices and software, outsourced security and virus defense services, system monitoring products, and documented policies and processes. Progent has the skill to be your one-stop source for continuing technical support, maintenance, training, and security expertise.
Progent's Virtual Helpdesk support services are an integrated expansion of your internal IT support staff. This can include high-end call center features such as a special phone number with customer-specific greeting. Progent can also send calls automatically to staff technicians who are specially provisioned and trained to handle your needs. Also, Progent's Helpdesk staff can use trouble tickets with any customer trouble ticket software for transparent integration with your internal network services group. Benefits of Progent's Virtual Computer Support Help Desk services include high-end Microsoft Help Desk Call Center expertise the moment you call, seamless extension of your in-house resources, front-line help for critical client issues, and by-the-minute billing.
For companies with Apple Macintosh users in Northern California, Progent offers onsite education designed for individuals who wish to expand their knowledge of the Apple OS X operating system, Apple Mac computers, or Mac office productivity applications including Microsoft Word, Excel, and Entourage.
