For office network systems located anywhere in the state of South Dakota, Progent's Microsoft and Cisco certified engineers can provide online assistance and troubleshooting to repair your network systems issues fast and affordably. Progent has developed enterprise-class expertise, software utilities, and support knowledge bases to identify and fix computer network problems while avoiding the cost and delays normally associated with onsite technical service visits.

If your South Dakota organization is situated beyond the larger metro areas such as Sioux Falls, Rapid City, or Aberdeen, your nearby network systems support options may be limited in expertise, or not available during urgent situations. This results in a network environment that is unusable or causing productivity loss due to technical issues going unresolved for too long. Progent’s staff of expert network engineers average more than twelve years of real-world IT industry experience, in the trenches of IT support, performing a broad variety of technical projects for a varied range of customers. This means you obtain not just the technical know how needed for the job, but an expert with demonstrated methods for applying that expertise to deliver efficient network solutions.

Best Practices Followed by Seasoned Consultants
Many companies located far from areas with plentiful expert engineers resort to poorly trained or unseasoned local consultants for critical network support. This can result in a system that is unstable or unproductive. Progent’s team of Microsoft and Cisco certified engineers average over ten years of hands-on industry background, in the trenches of network support, providing a wide range of information system services for a broad selection of clients. Consequently, with Progent you receive not only high-level network engineering skills, but an engineer who understands computer industry best practices in using those skills to solve real-world business system problems efficiently and in a consistent fashion.

Wi-Fi Site Survey
Progent’s Wireless Site Survey makes it easy to plan and install a Wi-Fi wireless network customized for your environment, providing you a WLAN that delivers the coverage, speed, load-handling capability, Quality of Service, security, and roaming capability your business needs. Progent's Wireless Site Survey services are offered either as an affordable online service or as a more detailed on-premises service. Progent’s onsite wireless survey features onsite walkthroughs, spectrum and data protection audits of your existing WLAN, evaluation of your building’s floor plans, testing for radio frequency contention, RF propagation modeling, identification of optimum placement for client-specified WAPs including Cisco Aironet APs, Cisco Meraki access points and Apple AirPort devices, and a detailed report defining the new wireless network.

ProSight LAN Watch Server and Desktop Remote Monitoring Service
ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so any potential issues can be addressed before they have a chance to disrupt your network. Read about the complete ProSight line of affordable network management outsourcing services for small and mid-size businesses.

Exchange 2016 Migration Services
Progent's MS Exchange Server 2016 experts can help you in all facets of your migration to Exchange Server 2016 including planning high availability (HA) architecture for a local, cloud-based or hybrid deployment; licensing compliance for Exchange 2016 and Windows Server 2012 R2 or later; migrating mailboxes; Windows Hyper-V strategy; determining mass storage capacity required for your VMs, mailbox databases and logs; setting up hardware load balancing for high-availability client access services; designing, building and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating the firewall; creating SSL certs; performing client remediation with Office desktop or Office 365; and setting up Outlook on the web.

Citrix Virtual Desktop Support Services
Progent's Citrix-certified virtual desktop consultants can help you to plan, deploy, administer, and troubleshoot a virtualized Windows application delivery solution by providing Citrix XenDesktop expertise and XenApp support services. Progent's Cisco-certified CCIE network engineers can help you optimize your network infrastructure for delivering server and client-side applications, and Progent's remote datacenter management and support consultants can assist your organization to administer and maintain a remote datacenter that features high uptime, advanced security, and fast recovery. Progent's Citrix technology experts can also help you manage and support other virtualization products from Citrix by providing XenServer consulting services and Citrix Essentials for Hyper-V integration.

Microsoft Active Directory Design and Integration Consulting
Progent's Microsoft-certified Active Directory experts have broad knowledge troubleshooting complex Active Directory issues such as server replication problems, multi-domain partition configurations, corrupted Active Directory objects, clean-up of beta application configuration objects in production AD environment, and repair of failed setups of AD and AD-enabled software. Progent is also skilled in using “expert only” Active Directory tools like ADSIEDIT, DCDIAG and NETDIAG. Progent can also suggest deployment techniques that address important areas including AD naming conventions, hierarchical structure, IT management structure, selection and design of group policy objects, plus protection and monitoring definitions. Progent can also analyze the impacts of server and service implementations on capability and speed. Progent can assist businesses to plan and install deployments of AD Domain Services by delivering Windows Server 2012 R2 consulting and Windows Server 2016 hybrid cloud integration.

Cisco IOS Update Support
If your network includes Cisco appliances, you could be running an old version of Cisco IOS, the control software used in virtually all Cisco router and current switches from Cisco. Cisco frequently publishes upgrades to IOS to correct problems, shore up security weaknesses, or improve features. Unfortunately, updating Cisco IOS or other Cisco control software can be a challenge, depending upon your Cisco equipment and your system environment. For example, there could be limited internal Flash storage that might cause a new software version to execute incorrectly. Progent's Cisco CCIE-certified consultants can provide a broad selection of services associated with updating Cisco IOS or any other Cisco OS such as IOS XR, CallManager or Unified Communications Manager. Progent's consultants can perform inventories of your Cisco software, recommend appropriate updates, provision Cisco appliances, copy images, configure and verify your new software, optimize performance, resolve problems, and teach your IT managers how to get the benefits of any important new functions.

Cost-effective Network Support Solutions
Many small companies utilize poor metrics when shopping for a computer consultant. Cost per hour is usually not a good measure for value. A consultant with inadequate technical background can take several times longer to complete the identical task than an experienced IT expert. As an example, charging a third less per hour, but taking three times as long for the same job is hardly a deal. Even worse, a poorly designed or implemented network environment that is unreliable and difficult to manage or expand can cost a business many times more than its initial price due to lost productivity. Progent's client testimonials from satisfied businesses throughout the U.S. confirm the efficiency of Progent's service model and the expertise of Progent's team of engineers.

Desktop and Mobile Device Unified Configuration Management Consulting
Progent's Microsoft-certified consulting team can provide Configuration Manager 2016 hybrid cloud integration, System Center 2012 Configuration Manager planning and installation and Microsoft Intune expertise to consolidate and simplify the administration of your desktops along with your Cloud-connected mobile devices. Progent can help you to migrate smoothly to SCCM 2016 from an older device management platform or help you to enhance your existing SCCM 2016 ecosystem to support your evolving business needs.

Azure cloud Planning and Integration Consulting
Progent's Azure integration consultants can help you with every phase of Microsoft Azure migration such as needs definition, prerequisites evaluation, system design, pre-production testing, deployment, centralized administration, performance optimization, software license management, disaster recovery preparedness, security policy enforcement, and regulatory compliance validation. Progent can help you to configure and debug firewalls and VPN tunnels so your clients can securely access to Azure-based services, and Progent's Microsoft-certified consulting experts can assist you set up critical Microsoft technologies to run in the cloud including Windows Server, Exchange Server, SQL Server and SharePoint. Progent can also help your organization to create a hybrid environment that transparently combines on-premises datacenters with Azure resources.

Get in Touch with a Progent Network Consultant
To see how to get in touch with a Progent network support expert for remote or onsite support in , call 1-800-993-9400 or go to Online Computer Support.














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