For office network systems located anywhere in the state of South Dakota, Progent's Microsoft and Cisco qualified engineers can deliver online assistance and remote troubleshooting to fix your computer system troubles quickly and affordably. Progent has acquired enterprise-class skills, software tools, and support knowledge bases to diagnose and resolve computer network problems without the expense and time delays associated with in-person service calls.

If your South Dakota company is located beyond the larger urban areas such as Sioux Falls, Rapid City, or Aberdeen, your nearby computer support options may be limited in technical expertise, or not available during an emergency. This results in a office network that is unusable or causing productivity loss due to technical problems going unresolved for too long. Progentís team of field proven network engineers average more than 10 years of real-world computer industry experience, in the trenches of IT support, performing a wide variety of technical tasks for a extensive range of customers. This means you get not just the technical expertise needed for the task, but an expert with field proven methods for applying that expertise to deliver excellent network solutions.

Temporary CIO Services
Progent can provide businesses with an IT management professional who can function as a temporary or part-time Chief Information Officer. This veteran technology officer can provide strategic direction to help you to integrate sensible technology to improve business operations so they align more closely with your business goals. Your business can create and implement a well conceived IT strategy without absorbing the expense of a full-time Chief Information Officer. Key tasks Progent's part-time CIO can carry out include growth strategies, establishing technology budgets, developing models for TCO and ROI, analyzing business processes, negotiating contracts with suppliers, establishing security and compliance standards, monitoring service level agreements, automating network management, computer desktop support solutions, patch tracking, and disaster recovery/business continuity preparedness.

Migration Support services for SharePoint Server 2013
Progent has been providing SharePoint support since the first product was released more than a a dozen years, and Progent has the breadth and depth of technical knowledge to help organizations of any size to plan and carry out a SharePoint Server 2013 deployment and develop SharePoint 2013 applications that bring substantial business value to your IT investment. Progent's Microsoft Gold-certified consulting team can assist you to assess the business advantages of upgrading to SharePoint Server or SharePoint Online from legacy versions of SharePoint or from a different collaboration solution; determine if an in-house, online or hybrid deployment is best suited for your organization; and select the most appropriate version of SharePoint 2013 for your applications. Progent can provide comprehensive project management services or can assist in individual jobs associated with your SharePoint 2013 migration.

Live Online Education for Desktop Applications
Progent offers online training for an array of client programs and operating systems such as Office and Office 365 Excel, Word, Access, Outlook, Acrobat Writer, Photoshop, Crystal Reports, and Windows 10 and 8. Online learning provides the benefits of traditional classroom sessions, including immediate interaction between clients and teachers, but avoids the costs of travel and the challenge of attempting to synchronize the availability of many students.

Windows 8.1 Integration
Progent's certified Windows 8.1 experts can provide a range of IT outsourcing and co-sourcing services to assist companies of any size to install, administer, and troubleshoot environments that include workstations, notebooks, tablets, or smartphones based on Windows 8.1. For enterprises, Progent's senior project management consultants can help design and configure testing environments to assess Microsoft Windows 8.1 and develop and implement Windows 8.1 migration projects following leading practices. Progent's consultants also offer Windows 10 migration assistance.

Broad and Deep Experience with Office Networks
Progentís group of close to 100 network experts means customers benefit from the leverage of over 1,000 years of cumulative background and collective knowledge to repair the most difficult IT issues. Progentís accredited information technology engineers possess the experience to identify solutions quickly and deliver them affordably.

Android Smartphone Integration
Progent's Android phone and tablet integration expertise have extensive background delivering online and onsite assistance for organizations of any size who need to incorporate Android phones and tablets into their information systems so that mobile clients can be productive from anywhere. Progent offers the breadth of skills to resolve technical issues that span multiple manufacturers and that represent a mix of legacy and current information technology. Progent provides cost-effective online technical support to assist you with any aspect of designing, configuring, managing and troubleshooting your BYOD environment. Progent can deliver occasional support to assist you to resolve especially stubborn technical issues, or Progent can provide outsourced or co-sourced project management support to ensure that you complete major IT initiatives on time and within budget. Progent can help with on-premises, cloud-centric, or hybrid network environments and offers support for all major operating systems, applications, management utilities and network infrastructure. Progent also can provide specialized group or one-on-one training sessions to show you how to manage and operate Android phones and tablets efficiently.

Oracle Administration Support and Application Development
Progent can provide help from an Oracle certified consultant for Oracle DBA expertise or an Oracle application programmer for creating database applications. Progent's Oracle DBAs can assist your business to simplify critical Oracle database management activities such as performance tuning, backup and restore strategies, and database protection. Progent's Oracle application developers can assist your company to build, test, enhance, or port Oracle applications using PL/SQL. Progent has experience with SQL Developer, SQL *Plus, and JDeveloper tools and can also help you to optimize current SQL programs by utilizing Oracle's SQL Access Advisor.

Cisco ASA and PIX Firewall and Firepower Services Consulting
The current ASA 5500-X Series Next-Generation Firewalls with Firepower Services provide significantly more bang for the buck than Cisco's previous PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX security appliances for new deployments. Progent's Cisco-certified CCIE network experts can assist you to maintain your existing PIX or ASA 5500 security appliances or upgrade to ASA 5500-X firewalls with Firepower Services. Progent's consultants offer online and onsite support for ASA 5500-X firewalls with Firepower Services and can help your business to design, deploy, optimize, manage and troubleshoot firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.

CRISC-certified Risk Management Consultants
The Certified in Risk and Information Systems Control (CRISC) program was initiated by ISACA to verify a consultant's ability to plan, deploy, and maintain IS control mechanisms to reduce IT risk. Progent can provide the services of a CRISC-certified engineer to help your company to create and execute a business continuity or disaster recovery plan based on leading practices promoted by CRISC and geared to match your organization's risk appetite, business objectives, and budgetary guidelines.

Planning Deployments of Cisco's Managed Switches
Progent's Cisco-certified CCIE network technology consultants offer expert remote and on-premises support for Cisco's Catalyst, Nexus and Meraki series of fixed and modular switches for applications that run the gamut from small or midsize companies and campus networks to enterprise data centers and ISPs. Progent can assist you to implement Cisco's continually improving switch technology to achieve the speed, expandability, availability, virtualization support, data protection and manageability needed by your business. For information about Progent's support for Cisco's extensive family of Catalyst switches, see Cisco Catalyst switch support. To learn about Progent's consulting and support for Cisco's Nexus Series of switches, refer to Cisco Nexus switch consulting services. For information about Progent's support services for Cisco Meraki switches, visit Cisco Meraki switches consulting and troubleshooting services.

Detailed Documentation of Services Provided
Progent produces full and detailed reports of all support activity to ensure clients do not feel like a hostage to their support provider. Progent sends email documentation of support activity shortly after completion of each service task, and also sends a printed copy along with monthly billings. Complete IT support reporting makes it less risky for clients to move to a different support provider or take on increased service duties internally. Good service documentation also provides IT managers the information required to determine the value of maintenance services and develop better informed network expense projections.

Talk to a Progent Computer Support Expert
To learn how to contact a Progent computer consultant for remote or on-premises support in , call 1-800-993-9400 or go to Online Computer Support.

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