For small office networks located throughout the state of South Dakota, Progent's Microsoft and Cisco qualified technicians can provide online help and remote troubleshooting to solve your network systems problems fast and affordably. Progent has developed enterprise-level skills, software utilities, and support knowledge bases to identify and resolve IT problems while avoiding the high cost and time delays normally associated with in-person technical service dispatches.

If your South Dakota business is located beyond the larger metropolitan areas such as Sioux Falls, Rapid City, or Aberdeen, your nearby computer support choices may be limited in skills, or not available during urgent situations. This results in a office network that is unusable or causing efficiency loss due to technical problems persisting for too long. Progentís staff of network professionals average more than ten years of real-world IT industry experience, in the trenches of network systems support, performing a extensive range of technical projects for a broad range of customers. This means you get not only the technical know how needed for the task, but an expert with demonstrated methods for applying that expertise to deliver efficient network solutions.

Progent's Online Consulting, Programming and Training Services for Microsoft Office Excel and Office 365 Excel
Progent's certified Office Excel and Office 365 Excel application consultants offer a wide range of remote support services to assist your organization to plan, program, test, deploy, manage, and debug applications based on any release of Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can assist you to migrate your current Excel solutions to the newest releases of Excel, integrate Excel with Apple iOS and Google Android smart phones and tablets, and identify and fix compatibility problems between various releases of Excel. Progent can provide as-needed support to clients looking for a quick fix to a specific problem associated with Office Excel and Progent can also provide full project management support for migrating or developing line-of-business application software based on Office Excel. Progent's cost-effective webinar training for Excel can be custom tailored to address the needs of individual users or teams.

Best Practices Followed by Seasoned Engineers
Many organizations situated far from cities with ample network consultants utilize poorly trained or inexperienced local consultants for critical IT support services. This can produce a system that is undependable or inefficient. Progentís team of Microsoft and Cisco qualified consultants average more than a decade of hands-on industry experience, in the front lines of IT support, providing a wide array of information system tasks for a diverse mix of clients. Consequently, with Progent you receive not just expert technical skills, but an engineer who follows computer industry best practices in applying those skills to solve actual information system problems efficiently and in a repeatable fashion.

Desktop Consulting and Support Services
Progent's desktop support engineers can help you to install desktop computers, notebooks, or handheld computers individually or help you to plan and execute a large-scale migration to a current version of an OS or an updated version of an important desktop application. Progent's Microsoft desktop specialists can configure programs from the Office suite of productivity products or Microsoft Dynamics financial and customer relationship programs on your client PCs so they interact productively with other Microsoft programs, software from popular publishers, business servers, and key solutions network-wide. For example, Progent can configure Microsoft Outlook on a desktop or laptop to align with both the usage profile of your employee and the protection requirements of your business. Progent can in addition offer on-line and in-person troubleshooting support for desktops.

Microsoft Exchange 2016 Migration Support
Progent's Microsoft Exchange 2016 Server consultants can help you in any and all facets of your upgrade to Exchange Server 2016 such as designing high availability infrastructure for a local, cloud-based or hybrid environment; licensing compliance for Exchange Server and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization strategy; specifying mass storage requirements for your virtual machines, databases and logs; setting up hardware load balancing (HLB) for fault-tolerant CAS services; planning, setting up and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; preparing the firewall; creating SSL certs; providing client integration with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web.

ZENO Monitoring and Management for IP-based Resources
ZENO is Progentís monitoring and management service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of all vital IP-based assets that make up your entire IT environment. When ZENO detects a problem, an alarm is sent automatically to your designated IT management staff and your assigned Progent engineering consultant so all looming problems can be resolved before they can impair or crash your network.

Remote Support for Microsoft Windows and Cisco-based Networks
Progentís Technical Response Center provides expert online support for Microsoft Windows and Cisco-based networks anywhere in the United States. Progent's certified professionals have the expertise to assist you to analyze and solve complex network problems rapidly and affordably. The scope of information technology expertise offered by Progent's team of engineers allows them to escalate even the most difficult problems to appropriate specialists as required. Whether you require occasional phone support and online repair or ongoing access to a Helpdesk Call Center, Progent's consultants can provide your organization with enterprise-level support without the high cost and management hassle of maintaining a large in-house support organization.

Consulting and Troubleshooting Services for System Center 2012 Virtual Machine Manager
Progent's System Center 2012 Virtual Machine Manager consulting experts can assist organizations of all sizes to follow best practices to set up System Center 2012 Virtual Machine Manager hosts, fabric, storage, and libraries; design, implement, and administer private clouds, VMs, and services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for enterprise-class monitoring. Progent can assist you to upgrade from an earlier version of System Center Virtual Machine Manager or from another virtualization management system, and Progent can help you to optimize and repair your current SCVMM 2012 environment to make sure you realize maximum business value.

Planning and Deployment Support for Cisco's Meraki Cloud-managed Wi-Fi Access Points
Progent's Meraki Wi-Fi access point experts offer online and onsite support services to assist businesses of any size to design, deploy, maintain, upgrade or troubleshoot Wi-Fi networks that include Cisco Meraki cloud-managed APs. Progent can assist your business to set up and support Cisco's Meraki-based Wi-Fi networks for sites that range from a teleworker's home or a remote office to a large campus or a multi-site enterprise. Progent can also help you to configure other Cisco products including switches, ASR routers and firewalls to create a cohesive network infrastructure that provides the same connectivity, responsiveness, security compliance, manageability and uptime for wired and wireless clients irrespective of their mobility or computing device. (Check out Cisco Meraki switches configuration and management.)

Eliminate Reliance on an Individual Freelance Consultant
By creating a partnership with a full-service network consulting and support company such as Progent as opposed to an individual freelance consultant, your company is assured fast availability of experienced experts whenever you require them. You no longer have to worry that sickness, classes, vacations, or conflicting priorities with different customers will leave you with no support when you have a crisis.

Cisco Unity Connection and Unity Express (CUE) Consulting
Cisco Unity Connection, a tightly integrated expansion of Unified Communications Manager (CUCM), is a unified voice messaging solution that promotes teamwork by providing a variety of options for retrieving calls and messages within a framework that is easy to deploy and administer. Cisco Unity Connection allows you to read and manage voicemail messages from your email inbox, browser, Jabber, a Cisco Unified IP Phone, an iPhone or other smartphone, or an iPad or tablet. Unity Express (CUE), available in certain Cisco Integrated Services routers, offers cost-effective voicemail, unified messaging, interactive voice response (IVR), and automated-attendant services for small to mid-size businesses and enterprise branch offices with up to 500 workers. Progent's Cisco-certified CCIE consultants can provide Unity Connection and Unity Express (CUE) integration and troubleshooting support to ensure that your CUE deployment continues to deliver significant business advantage.

Office 365 Exchange Online Integration with On-premises Exchange
Microsoft allows you to create seamless hybrid environments that combine Office 365 Exchange Online and local Exchange. This permits you to have some Exchange mailboxes located at your on-premises datacenter and other mailboxes resident on Office 365. Progent's Microsoft Gold-certified consultants can assist you with any phase of designing, integrating and debugging your hybrid Office 365/Exchange network. Progent's Exchange specialists can deliver occasional support to help you through stubborn technical issues and also can provide comprehensive project management outsourcing to make sure your hybrid Office 365/Exchange solution is completed on schedule and on budget. For more information about Progent's online consulting support for integrating Office 365 and on-premises Exchange environments, refer to Office 365 integration with on-premises Exchange.

Web Site Development Consulting
If you want to spruce up your company web, create internal web sites for applications like HR or employee education, build a standout Web presence for a new venture, or create world-class, database-driven web applications, Progent can provide talented and seasoned web designers and developers. Progent's experts can also help your company to support your web environment by designing and maintaining a protected, dependable server and connectivity infrastructure that includes remote and wireless connectivity. Services offered by Progent's Experts Team include web design, web project management, .ASP and .NET programming, graphics design, and one-on-one classes for leading web development platforms. For database-intensive web sites, Progent can provide the expertise of MS SQL Server developers, Oracle programmers and database administrators, and MySQL experts.

Expert Wireless Engineering and Support
Progent's wireless technology consultants have broad expertise in the integration and maintenance of wireless networking technology and can assist you to design, deploy, administer and troubleshoot wireless ecosystems that are secure, robust, scalable, easy to manage and use, able to support your vital workloads, and seamlessly integrated into hybrid cloud environments. Remote and onsite support provided by Progent span a selection of wireless technologies such as smartphone and tablet integration, Wi-Fi network infrastructure planning and deployment, wireless site surveys, Cisco wireless IP phone configuration and troubleshooting, and building-to-building wireless integration.

Microsoft Windows Server 2012 Consulting Support
Progent's certified Windows Server 2012 R2 support experts can help you to evaluate the business value of Windows Server 2012 R2 for your organization, develop pilot systems and rollout strategies, optimize your network for local, multi-site, cloud-based, and hybrid datacenters, train your IT support, team, create an enterprise-wide security strategy, streamline network management, help with creating applications, and build and test a DR/BC plan. If your organization is considering moving from Microsoft Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid integration consultants can assist you to assess the benefits of Windows Server 2016 for your business and plan and carry out a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud, or hybrid deployment model.

Get in Touch with a Progent Network Support Expert
To learn how to access a Progent computer consultant for online or on-premises support in , phone 1-800-993-9400 or visit Remote Network Support.














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