For small office computer networks located anywhere in the state of South Dakota, Progent's Microsoft certified consultants can deliver remote phone support and troubleshooting to repair your network systems issues quickly and cost effectively. Progent has developed enterprise-grade expertise, advanced software utilities, and support knowledge bases to troubleshoot and fix IT problems without the high cost and delays associated with on-site technical service dispatches.

If your South Dakota company is situated outside of the larger metropolitan areas such as Sioux Falls, Rapid City, or Aberdeen, your local network systems support choices may be limited in technical expertise, or unavailable during urgent situations. This results in a office network that is unpredictable or causing efficiency loss due to technical problems continuing for too long. Progent’s staff of expert network professionals average more than 10 years of real-world IT industry experience, in the trenches of network systems support, performing a wide variety of technical projects for a broad range of customers. This means you obtain not only the technical know how needed for the task, but a professional with demonstrated methods for applying that expertise to deliver cost effective network solutions.

High-level Project Management Experts
For enterprise clients looking for advanced project management support, Progent offers the services of veteran information technology professionals with decades of background in technology management, application development, and business process engineering for organizations from Big 4 companies to dot-com startups to state government agencies. These proven IT managers can provide project management expertise to assist businesses to adhere to leading practices to ensure that development or deployment projects are successfully completed on schedule and on budget.

Progent's Test Lab at the Herakles/QTS Internet Data Center
The Progent Test and Training Lab at the QTS (formerly Herakles) Colocation Center in Sacramento includes a variety of advanced computers and network infrastructure that can be used remotely or on premises to accommodate system testing, evaluations, capacity modeling, troubleshooting, business continuity simulation, training, and additional reasons to help Progent's customers successfully carry out large-scale IT initiatives.

Microsoft SQL Server 2012 Expertise
Progent offers the expertise of Microsoft-certified SQL Server 2012 engineers and experienced database application developers, database administrators, project management experts, network infrastructure engineers, disaster recovery/business continuity specialists, and data security professionals to assist your business to manage your SQL Server 2012 solution and configure a cost-effective and secure network infrastructure that helps you realize the full business benefit of SQL Server 2012. Progent can also help you to migrate to Microsoft SQL Server 2016 or transition to Microsoft SQL Server 2014 from SQL Server 2012.

Progent's Consulting, Programming and Training Services for Microsoft Office Excel and Microsoft Office 365 Excel
Progent's Microsoft-certified Office Excel and Office 365 Excel application consultants offer a broad range of remote services to assist your organization to plan, program, pilot test, deploy, administer, and troubleshoot applications powered by any release of Excel, including Excel Online and Microsoft Office 365 Excel. Progent can help you to migrate your current Excel applications to the latest releases of Excel, support Excel on Apple iOS and Google Android mobile devices, and identify and fix compatibility issues between different releases of Excel. Progent can provide as-needed help to organizations looking for a fast solution to a specific problem associated with Office Excel and Progent also offers full project management services for upgrading or developing mission-critical application software built on Office Excel. Progent's affordable online training classes for Office Excel can be customized to meet the special requirements of individuals or groups.

Easy Payment Options
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's easy payment options for urgent network support include VISA, MasterCard, American Express, and Discover. Monthly billing and Net 15 payment terms are available for regular accounts.

NetApp MetroCluster Disaster Discovery Solutions
NetApp MetroCluster is a high-availability and disaster recovery software suite that combines failover storage clustering with synchronous replication to provide rapid, zero data loss disaster recovery between datacenters that are as far as 300km apart. Progent offers the skills of a NetApp MetroCluster consultant who can help your business to design, deploy, administer, upgrade, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster deployment that meets your technical needs and budget. Progent can make sure you follow leading practices for configuring your MetroCluster solution by delivering help with procedures like assigning disk pools and shelf IDs, arranging aggregate layout, provisioning NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning switches, implementing a tiebreaker, setting up a TCP/IP configuration replication network, and testing your DR system to show compliance with information assurance standards and regulatory mandates.

Microsoft Windows Server 2012 Integration Services
Progent's Microsoft-certified Windows Server 2012 R2 consulting experts can help you to assess the business value of Windows Server 2012 R2 for your company, create pilot systems and migration strategies, optimize your infrastructure for on-premises, multi-site, cloud-based, and hybrid environments, educate your IT management, staff, develop a corporate-wide security strategy, streamline IT administration, help with creating applications, and build and validate a disaster recovery/business continuity plan. If you are thinking about upgrading from Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid solutions experts can help you to assess the value of Windows Server 2016 for your business and plan and implement an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud, or hybrid deployment model.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and verify a consistent runbook for restoring applications and services rapidly after an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, updates and patches and can produce reports to confirm full service restoration, validate SLAs and prove disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to help you to design, configure, test and administer a disaster recovery system powered by VMware Site Recovery Manager.

Virtualization Support
Virtual compute, storage and networking techniques allow IT organizations to maximize utilization, streamline network management, and improve workload availability and data protection. run multiple virtual machines on one actual computer. Typical usage scenarios for virtual servers are hardware consolidation, inexpensive platforms for programs that require older operating systems, and affordable segregation of application development or pilot environments from on-line ones. Progent's virtualization technology engineers can provide Microsoft Windows Server 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtualization support services, Windows Hyper-V Virtualization help, VMware vSphere and vCloud deployment, VMware NSX virtual network design and integration, and Citrix XenServer assistance. Progent can configure virtual servers to optimize speed, fault tolerance and manageability while at the same time lowering costs; propose and test business recovery plans that reduce downtown in the event of a catastrophe; and deliver continuing support, troubleshooting, and consulting assistance as virtualization technology evolves.

Comprehensive Reporting of Services Delivered
Progent produces full and detailed reports of all service activity to ensure clients don’t ever feel “captive” to their support company. Progent sends email documentation of support activity immediately after completion of each support task, and also sends a hard copy along with monthly billings. Complete network service documentation makes it easier for clients to transfer to a different support organization or take on more service responsibilities internally. Good support documentation also give IT managers the information needed to evaluate support services and develop more realistic network budgets.

Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft Gold-certified information technology experts can provide Windows Server 2016 migration consulting services to assist organizations of all sizes to plan and carry out an efficient move to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture. Progent can help you to evaluate the value of Windows Server 2016 for your environment and can help you with any aspect of planning, deploying, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist you to benefit from the many new disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.

Advanced Server Monitoring with Microsoft System Center Operations Manager
Progent offers an assortment of network maintenance packages based on System Center Operations Manager. Progent's remote, 24x7 server monitoring makes your server management proactive instead of reactive. By anticipating potential issues before they result in system disruptions, Progent's server monitoring can keep your information network free of untimely and expensive service interruptions.

Mac Support Services
Progent's support professionals for Apple Mac OS X technology can provide Apple Macintosh users a variety of services including desktop support, assistance with Mac OS X applications, security and accessibility expertise, incorporation with Windows environments, and custom education. For business networks based exclusively on Apple Mac OS X or for networks utilizing a combination of Mac, Linux, and Microsoft powered servers and workstations, Progent has the background and depth to deal with the complexity of designing, configuring and maintaining a network system that is stable, safe, fast, and supportive of your business needs.

Get in Touch with a Progent Computer Consultant
To learn how to access a Progent computer support expert for remote or on-premises help in , phone 1-800-993-9400 or visit Online Network Help.

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