For small business network systems located anywhere in the state of South Dakota, Progent's Microsoft certified technicians can provide online help and remote troubleshooting to fix your computer system troubles quickly and affordably. Progent has developed enterprise-class expertise, sophisticated utilities, and support databases to diagnose and repair IT problems while avoiding the high cost and delays normally associated with in-person service visits.

If your South Dakota organization is located outside of the larger metropolitan areas such as Sioux Falls, Rapid City, or Aberdeen, your nearby network support options may be limited in technical expertise, or not available during urgent situations. This results in a network environment that is unusable or causing productivity loss due to technical problems going unresolved for too long. Progentís staff of seasoned network professionals average more than ten years of real-world computer industry experience, in the trenches of IT support, performing a extensive variety of technical projects for a extensive range of clients. This means you get not only the technical know how needed for the task, but an expert with demonstrated methods for applying that expertise to deliver efficient network solutions.

PC Desktop Consulting and Support Services
Progent's desktop support team can help your company to install desktop computers, notebooks, or wireless communicators as needed or help your business to design and execute a company-wide move to a current edition of an operating system or a new version of a key desktop application. Progent's Microsoft-certified PC consultants can configure programs from Microsoft's Office family of productivity software or Microsoft Dynamics financial and customer relationship programs on your client PCs so they integrate productively with all Microsoft applications, software from third-party publishers, SQL databases, and line-of-business solutions throughout your network. For example, Progent can configure Outlook email client on a workstation or notebook to support both the work pattern of your employee and the security policies of your business. Progent can in addition offer on-line and on-site troubleshooting services for workstations.

Simple Engagement and Billing Model
Progent has made it simple to become a customer. Progent requires no complicated contracts, no minimum commitment, no retainer fees, and no minimum job fee for services delivered during normal working hours. All support time is fully documented and invoiced to the actual minutes utilized. By-the-minute billing avoids scenarios where customers pay major dollars for quick fixes. Your company is billed exclusively for the services you receive.

Consulting and Support Services for System Center 2012 Virtual Machine Manager (SCVMM 2012)
Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consulting experts can assist businesses of any size to adhere to leading practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage systems, and library resources; design, integrate, and manage private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for enterprise-class reporting. Progent can help your company to migrate from a legacy edition of SCVMM or from a third-party management system, and Progent can help you to enhance and troubleshoot your current SCVMM 2012 environment to make sure you get maximum return on investment. Progent can also provide Virtual Machine Manager 2016 migration expertise to help you to plan and carry out a smooth migration from SCVMM 2012 to Virtual Machine Manager 2016 so you can benefit from stronger assurance features, more affordable VMM storage options, and other enhancements.

Best Practices Followed by Expert Consultants
Many organizations situated far from areas with plentiful network consultants resort to poorly trained or inexperienced local resources for critical IT support services. This can result in a system that is undependable or unproductive. Progentís staff of Microsoft and Cisco qualified engineers average more than a decade of hands-on industry experience, in the trenches of network support, performing a wide array of information system services for a diverse mix of clients. This means that with Progent you get not only high-level technical skills, but an engineer who follows computer industry leading practices in applying that knowledge to solve actual business system problems efficiently and in a consistent way.

World-class Cisco Support from Expert CCIE-certified Consultants
Progentís exclusive group of Cisco certified CCIE network engineers have been awarded an accreditation reserved for the most accomplished experts for architecting, configuring, implementing, and troubleshooting a diverse range of Cisco networking and connectivity products. There are only about seven thousand certified CCIEs worldwide, and attaining certification involves comprehensive proof of networking skills via written exams and hands-on lab demonstrations to make sure that CCIEís know how to apply theory to real-world situations. CCIEís have a base understanding of core networking concepts and protocols that enable rapidly developing multi-vendor solutions.

Exchange Server 2013 Migration Consulting
Progent can provide comprehensive Exchange Server 2013 migration consulting such as ROI analysis, outsourced or co-sourced project management services, site readiness preparation, specification of all new software and hardware needed, setting up your Active Directory forest and its domains for optimal operation with your Exchange 2013 environment, configuring DAGS that provide HA and resilience to your Exchange mailboxes, pilot testing at a client's location or at Progent's test lab, setting up transitional coexistence between Microsoft Exchange Server 2013 and older versions of Exchange Server, implementation of the production system, decommissioning the old system, and training for customer's IT group and users.

System Center 2016 Consulting Services
System Center 2016 provides important improvements for managing hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; unified management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of System Center 2016, expand or tune an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

SharePoint Consulting Services
Progent's Microsoft-authorized SharePoint 2010 developers and Microsoft SharePoint 2007 consultants can show you how to rationalize the business case for deploying the current version of SharePoint Portal Server, consult with you on the appropriate edition of SharePoint Portal Server for your application, provide configuration and integration expertise, assist you to install MS SQL Server as a back-end database, improve your network infrastructure, integrate your off-the-shelf and custom application software to work with Microsoft SharePoint Server, develop a company-wide security strategy that incorporates portal solutions, and provide maintenance and Helpdesk support.

Consulting and Support Services for System Center 2012 Operations Manager
Progent's Microsoft Gold-certified System Center 2012 Operations Manager consultants have over a decade of background planning, implementing, optimizing and troubleshooting System Center Operations Manager environments and can provide organizations of all sizes advanced remote or onsite consulting services for SCOM 2012. Progent can help you to plan an architecture for Microsoft SCOM 2012 servers that delivers the responsiveness and resilience needed to monitor your IT resources effectively, whether your infrastructure are on-premises, cloud-based, or a mixed solution. Progent can also assist you to install and tune Microsoft SCOM 2012 management packs based on leading practices for monitoring network fabric as well as both Microsoft and 3rd-party apps and services. In addition, Progent can provide fast online or on-premises troubleshooting to help you to remediate critical problems detected by SCOM 2012. Progent can also provide System Center 2016 Operations Manager consulting services to help you to migrate efficiently from Operations Manager 2016 to Operations Manager 2016.

Expert Wireless Engineering and Support
Progent's wireless integration consultants have wide-ranging backgrounds in the implementation and maintenance of wireless networking technology and can assist you to design, configure, administer and repair wireless ecosystems that are compliant, robust, expandable, easy to manage and operate, ready to handle your vital applications, and seamlessly incorporated into hybrid cloud environments. Online and onsite support available from Progent cover a variety of wireless solutions and include smartphone and tablet integration, Wi-Fi network infrastructure planning and installation, wireless site surveys, wireless VoIP phone configuration and troubleshooting, and building-to-building wireless integration.

Talk to a Progent Network Support Expert
To learn how you can get in touch with a Progent computer consultant for online or on-premises support in , call 1-800-993-9400 or go to Remote Network Help.

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