World-class Online Support Services for BlackBerry Environments
RIM BlackBerry Remote Troubleshooting HelpSafe and dependable connectivity from mobile phones to email platforms like Exchange, Lotus Domino, or Groupwise is now a necessity for businesses of any size who want to optimize competitiveness. Research in Motion's BlackBerry devices and the BlackBerry BES Server are among the most popular technologies for building and managing mobile connectivity. However, supporting productive BlackBerry systems has become challenging due to the advanced tools that exist to fulfill the demand for world-class protection and non-stop operation. Progent's BlackBerry certified engineers are expert at delivering remote consulting and support services for BlackBerry systems, lowering support costs and resolving issues faster than is possible with conventional on-premises service providers.

Progent has a seasoned team of remote consultants qualified to maintain IT system that incorporate products from all major suppliers. (Refer to technical certifications of Progent's engineers.) Progent's Cisco CCIE network engineers can assist you to manage challenging issues with your infrastructure. Progent's Apple qualified experts can assist your business to interface Macintosh computers with your mobile communications environment and can provide support with iPhone integration. Progent's Linux specialists can offer assistance in supporting servers based on various implementations of Linux such as RedHat, SUSE, Debian-GNU, CentOS Linux, Ubuntu, Mandriva, PCLlinuxOS, fedora Linux, and Gentoo Linux. This breadth of practice areas permits Progent to offer a convenient source for consulting support needed in multi-vendor networks and eliminates the finger-pointing that small businesses often confront when looking for technical support.

Progent's network security consultants have been awarded prestigious security certifications including Global Information Assurance Certification and Certified Information Systems Security Professional. Progent's world-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security services for small businesses include a pair of economical security penetration testing service bundles that enable small companies to receive a professional network security assessment from a Progent security consultant to determine potential weaknesses in the security posture you expose inside and outside your firewall.

BlackBerry BES Server Integration Help
The BlackBerry Enterprise Server offers businesses a single and secure source for incorporating BlackBerry smartphones into their messaging, groupware, and software application infrastructure. BlackBerry Enterprise Server (BES) allows mobile BlackBerry users to connect to Exchange Server, Domino, or Novell GroupWise email and to synchronize BlackBerry devices with PC desktops to achieve consistent information for collaborative programs such a calendars, contact lists, to-do lists, instant messaging, and custom business programs. Thanks to BlackBerry Enterprise Server integration with Microsoft Exchange, mobile workers carrying BlackBerry handsets have push-based access to Exchange messages and to instant messaging-aware software via Microsoft Office Communications Server and Lync Server support.

BlackBerry BES Server Consulting Services

Progent's BlackBerry-certified consultants can help you design, configure, and troubleshoot BlackBerry Enterprise Server (BES) so that you maximize the efficiency of BlackBerry users, simplify the administration of a BlackBerry solution, and lower the expense of maintaining a mobile workforce.

Progent's Remote BlackBerry-Certified Support is Quick and Economical
For businesses in Sacramento, California who want quick and affordable help from a certified BlackBerry consultant, Progent provides efficient remote help from a seasoned support team who have provided network solutions to companies in every state in the country. (Refer to Progent's customer testimonials.)

Remote consulting services eliminates travel costs and lets engineers resolve problems quickly, so you reduce lost productivity. Progent's RIM BlackBerry specialists have earned accreditations in all BlackBerry technologies and offer expert support in areas such as resolving synchronization issues, configuring BlackBerry Enterprise Server, and designing a secure, high-availability network architecture for RIM BlackBerry users. Credentials held and practice areas mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpA Progent BlackBerry Certified Support Specialist can assist your business to carry out basic support operations such as setting up BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, launching e-mail filters and auto-signature, changing user profiles, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to operate with your company email software. Progent's seasoned service professionals can also assist your business to resolve a wide array of issues associated with synchronization, handset recognition, messaging reconciliation, web browsing, mobile connections, IM, workstation application configuration, and Desktop Redirector.

As a leader in providing countrywide remote technical assistance for small office IT networks, Progent offers fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your mobile technical support expenses at a minimum and, by resolving issues quickly, optimizes the efficiency of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist has the skills needed to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified specialist can assist you to use resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical tasks including resolving enterprise activation issues, registering and removing BlackBerry device clients, activating passwords, implementing wireless program installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery mechanisms.

Progent's BlackBerry consultants can also show you how to operate administration tools such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and utilizing WiFi for activation. In addition, Progent can explain the function of IT policies in the BlackBerry BES system and assist you to define and install sensible security options.

Progent's Microsoft-certified Exchange Server experts can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your existing Exchange infrastructure for working smoothly with BlackBerry BES Server or move your BlackBerry solution to the most recent version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, administering, tracking, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging environment powered by Microsoft Exchange. Progent's BlackBerry consultant offers expertise in key technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can show you how to add and delete BlackBerry device users on Exchange and Windows Active Directory, configure, monitor, and manage BlackBerry BES Server, administer BlackBerry handhelds and client accounts, archive and manage storage groups, apply permissions, install the Mobile Data System and Instant Messaging, deploy access control lists, manage Microsoft Exchange Server data flow, create, edit, and assign wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and produce reports based on SNMP results.

Progent's BlackBerry-certified consultant can support your BlackBerry solution in a number of environments such as Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to plan, deploy, test, troubleshoot, and produce documentation for a mobile wireless solution based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's world-class consulting support services for BlackBerry technology include business and technology requirements analysis, system architecture, deployment strategy and execution, performance optimization, configuration of a high-availability environment, data backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your technical goals and to create a mobile wireless system that meets your IT budget and supports your business plans. Progent can clarify the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your current network infrastructure's suitability to support a BlackBerry BES Server, help you to determine which administration approach and equipment meet your needs, and analyze your email and messaging system topology. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on each other so you can make smart choices about options for software editions, processors and mass storage, network architecture, and application configuration.

To optimize system security, Progent's BlackBerry consultant can help you to choose and configure appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-qualified security specialists to perform network-wide security vulnerability and compliance testing and suggest improvements to account for your BlackBerry environment.

Contact Progent to Get Assistance from a BlackBerry-Certified Specialist
In order to ask Progent about engineering support for BlackBerry mobile wireless integration, phone 1-800-993-9400 or visit Contact Progent.

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