Introduction to Progent's Support Services for RIM BlackBerry Solutions
RIM BlackBerry Consulting and Support ExpertiseMobile connectivity to messages, contacts, schedules, and web applications is a critical capability of information systems for businesses of any size. BlackBerry handhelds are among the most powerful devices for achieving location-independent connectivity. However the infrastructure required to support BlackBerry smartphones has become steadily more sophisticated as the demand for non-stop operation and and air-tight security has heightened. Progent's RIM certified engineers focus in delivering small companies enterprise-class network support and technical services that are affordable and efficient.

As a Microsoft Gold certified Partner with years of experience working with Microsoft Exchange Server, Progent can give you access to broad expertise for integrating RIM BlackBerry and Microsoft products by offering support services such as Exchange 2010 Server consulting as well as by providing complementary support services such as Lync Server deployment and Microsoft Office Communications Server support to manage IM and Presence. Progent's MS SQL 2016 integration consultants and Microsoft SQL 2014 experts can set up and repair your SQL system to operate efficiently with BlackBerry BES Server, and Progent's MS System Center Data Protection Manager specialists can help you to develop archiving and recovery processes to safeguard your messaging data and reduce productivity disruption in case of a crash of your messaging system.

Progent also retains one of the country's largest teams of Cisco certified CCIE network consultants who are accessible remotely to offer expert assistance for architecting and repairing your network infrastructure so that it supports your BlackBerry system with high levels of resilience, scalability, protection, and manageability. Cisco Certified Internetwork Experts are highly-qualified network consultants who earn this top-level classification only by completing intense examination by Cisco. CCIEs can handle even the most complicated problems associated with network architecture, setup, troubleshooting, and maintenance.

Technical Support for BlackBerry BES Server
RIM's advanced platform for administering big groups of BlackBerry smartphones is the BlackBerry Enterprise Server. This sophisticated tool allows Microsoft Exchange, Lotus Domino, or Novell GroupWise users to send and receive messages that are encrypted in wireless transit to provide optimum data protection. BES Server also simplifies a broad variety of crucial administrative jobs that span from BlackBerry configuration and updates to mobile security and high availability.

RIM BlackBerry Enterprise Server Troubleshooting Assistance

Progent's BlackBerry-certified engineers can help you use RIM BlackBerry Enterprise Server to do basic jobs such as:

  • Deploy and manage applications
  • Schedule device, program, and IT policy updates
  • Update BlackBerry smartphone firmware wirelessly
  • Manage user and group configurations with BlackBerry's extensive library of IT policies

Progent's BlackBerry-qualified consultants can also help you to use BlackBerry BES Server to perform key tasks not supported by the less advanced BlackBerry Enterprise Server Express. These procedures include:

  • Install and support BES Server's high-availability infrastructure based on VMware
  • Deploy BlackBerry smartphones remotely
  • Establish custom administration roles
  • Monitor and report on the integrity of your BlackBerry system

Some Ways That Progent Can Help You to Maintain and Support Your BlackBerry Environment
Progent can provide a seasoned BlackBerry support who has been awarded certifications from RIM in all key aspects of BlackBerry technology. Progent's BlackBerry support services range from troubleshooting synchronization issues to designing wireless workforce solutions based on BlackBerry BES Server. These RIM BlackBerry credentials and their respective practice areas include:

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist can provide the skills required to configure and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry expert can help you to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical procedures including troubleshooting enterprise activation problems, registering and deleting BlackBerry device users, setting activation passwords, implementing wireless software installation and configuration, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery mechanisms.

Progent's BlackBerry engineers can also help you to use administration software such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and using wireless LANs for enterprise activation. Also, Progent can help you understand the role of IT policies in the BlackBerry Enterprise system and help you to define and implement appropriate security configurations.

Progent's Microsoft-certified Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Microsoft Exchange architecture for working in conjunction with BlackBerry BES Server or move your BlackBerry system to the latest edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, administering, tracking, and maintaining one or multiple BlackBerry BES Servers in an email environment powered by Microsoft Exchange Server. Progent's BlackBerry-certified consultant offers support skills in important technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can help you to add and delete BlackBerry device clients on Microsoft Exchange Server and Active Directory, set up, track, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and client accounts, back up and manage storage groups, apply permissions, install the Mobile Data System (MDS) and IM, install push and pull access control lists, control Exchange data flow, generate, update, and apply WLAN and VPN configurations, implement SNMP traps, and generate reports to summarize SNMP data.

Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a variety of environments that can include Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to design, install, validate, troubleshoot, and document a mobile wireless solution based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level consulting services for BlackBerry technology include business and technology requirements assessment, system architecture, roll-out planning and execution, performance tuning, configuration of a high-availability architecture, information backup and business recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your functional objectives and to design a wireless system that meets your IT budget and supports your business plans. Progent can clarify the implications of your operational processes on the design of a BlackBerry Enterprise Solution, assess your existing network infrastructure's suitability to accommodate a BlackBerry BES Server, help your organization to decide which management model and physical components meet your needs, and analyze your messaging environment configuration. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart decisions concerning options for software editions, server hardware and storage, network topology, and application configuration.

To maximize network security, Progent's BlackBerry-certified expert can help you to select and configure appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and GIAC-certified security engineers to run company-wide security assessment and compliance testing and suggest improvements to account for your BlackBerry solution.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Certified Specialist
If you wish to ask Progent about engineering expertise for BlackBerry mobile wireless solutions, call 1-800-993-9400 or see Contact Progent.
















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