Enterprise-class Online Consulting and Support Services for BlackBerry Environments
BlackBerry Remote Troubleshooting SupportSafe and reliable connectivity from mobile phones to email systems like Exchange Server, Lotus, or Novell GroupWise is now a necessity for businesses of any size who want to optimize competitiveness. RIM's BlackBerry devices and the BlackBerry BES Server are some of the most popular solutions for building and managing wireless communications. However, supporting efficient BlackBerry systems is increasingly challenging due to the sophisticated tools available to meet the demand for world-class security and fault tolerance. Progent's BlackBerry certified consultants are experienced at delivering online support expertise for BlackBerry environments, lowering service costs and taking care of problems faster than is feasible with traditional on-site consulting.

Progent has a seasoned group of online consultants certified to maintain IT system that incorporate technology from all major suppliers. (Refer to technical certifications of Progent's engineers.) Progent's Cisco CCIE network engineers can assist your company to manage challenging issues with your network environment. Progent's Apple certified experts can assist your business to integrate Macs with your mobile communications solution and can provide help with iPhone integration. Progent's Linux engineers can provide help in supporting servers powered by various implementations of Linux such as RedHat, SUSE, Debian GNU/Linux, CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLlinuxOS Linux, fedora Linux, and Gentoo. This breadth of support skills allows Progent to offer a one-stop source for all IT assistance required in multi-platform networks and eliminates the blame game that small organization often confront when looking for technical support.

Progent's network security engineers have been awarded top security certifications including Certified Information Systems Auditor (CISA) and CISSP. Progent's world-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small businesses include a pair of low-cost security inventory testing service bundles that enable small businesses to get an objective security evaluation from a Progent security consultant to uncover possible risks in the security posture you present on both sides of your firewall.

Consulting and Technical Expertise for BlackBerry BES Server
BlackBerry Enterprise Server simplifies management and support of BlackBerry smartphones, offering a centralized platform for handling critical tasks like device installation, upgrades, and deactivation and offering a strong foundation for data protection and fault tolerance. BlackBerry BES Server supports transparent communication between Microsoft Exchange, Novell GroupWise, or Lotus email platforms and BlackBerry handsets and allows over-the-air synchronization.

RIM BlackBerry Enterprise Server Integration Support

BlackBerry Enterprise Server offers a wealth of security capabilities beginning with automatic encryption of messages sent between a BlackBerry wireless handset and BES Server using AES or Triple Data Encryption Standard. BlackBerry BES Server also permits great versatility in adjusting levels of protection to meet the special requirements of your company's network. Progent's BlackBerry authorized consultants can help you to select powerful security features and activate them remotely. Examples of these over-the-air selectable security settings are:

  • Lock down a device
  • Erase information from a missing smartphone
  • Disable Bluetooth functionality
  • Enable built-in defenses against malicious attacks

BES Server also offers versatility in determining how to prevent BlackBerry users from installing or running unsecure or prohibited software. Progent can help you to choose protective processes like:

  • Specify precisely which programs are permitted on the device
  • Prevent third-party applications from using persistent memory on the BlackBerry smartphone
  • Select which functions third-party applications can access on the BlackBerry smartphone
  • Restrict the kinds of access external applications running on the smartphone can establish
  • Prevent all external applications from being installed or run on the BlackBerry smartphone

How Progent Can Assist You to Maintain and Troubleshoot Your BlackBerry Environment
Progent can deliver an experienced engineer who has been awarded certifications from Research in Motion in all major facets of BlackBerry technology. Progent's BlackBerry consulting skills span areas from troubleshooting synchronization problems to architecting mobile productivity solutions built around BlackBerry Enterprise Server (BES). These RIM BlackBerry credentials and their associated skill sets include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for deploying, managing, tracking, and maintaining one or multiple BlackBerry BES Servers in an email system based on Exchange. Progent's BlackBerry engineer offers expertise in key technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can show you how to add and remove BlackBerry smartphone clients on Exchange Server and Microsoft Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry devices and user accounts, back up and support storage groups, configure permissions, set up the MDS and Instant Messaging, deploy push and pull access control lists, manage Exchange Server data flow, generate, edit, and assign wireless LAN and Virtual Private Network configuration sets, implement SNMP traps, and produce management reports based on SNMP data.

Progent's BlackBerry engineer can support your BlackBerry technology in a number of environments that can include Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent can provide the services of a BlackBerry Certified Solution Designer to help your company to design, deploy, test, troubleshoot, and produce documentation for a mobile wireless solution based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's advanced engineering support services for BlackBerry include business and network requirements assessment, system architecture, deployment strategy and execution, performance tuning, configuration of a fault-tolerant architecture, data backup and disaster recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your functional objectives and to design a wireless solution that fits within your information technology budget and supports your business strategy. Progent can clarify the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's suitability to support a BlackBerry BES Server, assist you to determine which administration model and physical components match your needs, and analyze your messaging environment topology. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can make informed choices concerning alternatives for software versions, server hardware and storage, network topology, and application set up.

To optimize system security, Progent's BlackBerry expert can assist your company to select and activate sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-qualified security specialists to run network-wide security assessment and compliance testing and suggest improvements to support your BlackBerry environment.

Contact Progent for Support from a RIM BlackBerry-Certified Professional
If you wish to contact Progent about professional support for BlackBerry mobile wireless integration, call 1-800-993-9400 or see Contact Progent.

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