Enterprise-class Online Consulting Services for BlackBerry Environments
RIM BlackBerry Remote Integration AssistanceSafe and dependable connectivity from handheld devices to collaborative messaging systems like Exchange Server, Domino, or Groupwise has become a strategic requirement for companies of any type who wish to maximize competitiveness. Research in Motion's BlackBerry smartphones and the BlackBerry BES Server are some of the most popular solutions for enabling and administering mobile communications. However, supporting productive BlackBerry systems is increasingly complex because of the advanced tools available to fulfill the demand for world-class protection and fault tolerance. Progent's BlackBerry certified consultants are experienced at delivering online consulting and support services for BlackBerry environments, lowering service costs and taking care of issues more quickly than is possible via conventional on-site consulting.

Progent has a large group of remote consultants certified to maintain IT system that include technology from all popular suppliers. (Refer to technical certifications of Progent's consultants.) Progent's Cisco CCIE network engineers can help you to resolve challenging issues with your infrastructure. Progent's Apple certified support staff can help you to interface Macs with your mobile connectivity solution and can provide help with Apple iPhone integration and management. Progent's Linux specialists can provide help for managing application servers powered by various implementations of Linux including RedHat Linux, SUSE, Debian-GNU, CentOS Linux, Ubuntu, Mandriva, PCLlinuxOS, fedora Linux, and Gentoo. This breadth of expertise permits Progent to act as a convenient solution for all consulting consulting required in mixed-platform environments and avoids the finger-pointing that small businesses often encounter when looking for technical support.

Progent's information technology security engineers have been awarded prestigious security certifications including CISM and Information System Security Architecture Professional. Progent's enterprise-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security services for small companies include a pair of low-cost security vulnerability scanning service packages that allow small companies to get an independent security evaluation from a Progent security consultant to determine potential weaknesses in the security profile you present on both sides of your security perimeter.

Integration Services for BlackBerry BES Server
BlackBerry Enterprise Server (BES) simplifies administration and support of BlackBerry smartphones, offering a single solution for controlling critical tasks such as device deployment, upgrades, and retirement while also providing a solid foundation for security and fault tolerance. BlackBerry BES Server supports seamless communication between Exchange, Groupwise, or Lotus Domino email platforms and BlackBerry users and allows wireless synchronization.

BlackBerry BES Server Integration Assistance

BlackBerry BES Server offers a variety of security options starting with automatic encryption of information transmitted between a BlackBerry device and BlackBerry BES Server based on Advanced Encryption Standard or Triple DES. BlackBerry Enterprise Server also allows excellent versatility in selecting degrees of protection to match the specific requirements of your mobile environment. Progent's BlackBerry certified engineers can assist you to choose powerful security features and enable them wirelessly. Examples of these over-the-air configurable security settings include:

  • Lock down a BlackBerry smartphone
  • Wipe data from a missing or stolen BlackBerry smartphone
  • Lock out Bluetooth
  • Enable built-in protection against malware

BlackBerry BES Server also offers flexibility in selecting mechanisms to keep BlackBerry users from loading or running unsecure or prohibited code. Progent can help you to choose blocking techniques such as:

  • List exactly which programs are allowed on the device
  • Prevent third-party software from allocating persistent memory on the BlackBerry device
  • Select what functions third-party software can use on the smartphone
  • Restrict the types of access third-party programs running on the BlackBerry device can establish
  • Block all third-party applications from being installed or run on the smartphone

Expert RIM BlackBerry Consulting and Technical Support Offered Online from Progent
Progent's certified RIM BlackBerry engineers are available by phone to provide expert technical help to businesses in the Sacramento region or anywhere in the state of California. Progent's seasoned remote technical support experts have helped businesses resolve network problems and cut support expenses in every state in the country and built a large following of loyal clients. (Refer to Progent's client testimonials.)

Progent offers remote consulting support for a broad array of technologies associated with RIM BlackBerry software and devices including synchronization, configuration with Microsoft Exchange, setting up BlackBerry Enterprise Server, and strengthening mobile security. Important BlackBerry credentials awarded to Progent's support professionals include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for deploying, managing, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in an email system powered by Microsoft Exchange Server. Progent's BlackBerry engineer has support skills in key areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can help you to install and delete BlackBerry device users on Microsoft Exchange and Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry devices and user accounts, back up and support storage groups, configure permissions, install the MDS and IM, implement push and pull access control lists, control Microsoft Exchange Server data flow, generate, edit, and assign wireless LAN and VPN configuration sets, set up SNMP traps, and generate reports based on SNMP results.

Progent's BlackBerry-certified expert can support your BlackBerry solution in a variety of environments that can include Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to design, install, test, repair, and document a mobile wireless solution built on the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's world-class engineering services for BlackBerry include business and network needs assessment, solution architecture, roll-out strategy and execution, performance optimization, design of a high-availability architecture, information backup and disaster recovery planning, and security design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your functional goals and to create a wireless system that fits within your IT budget and supports your business plans. Progent can clarify the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your current network architecture's suitability to accommodate a BlackBerry Enterprise Server, assist your organization to decide which administration approach and physical components meet your needs, and evaluate your messaging system configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart choices about alternatives for software versions, processors and storage, network architecture, and application configuration.

To optimize system security, Progent's BlackBerry expert can assist your company to choose and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-certified security engineers to perform network-wide security assessment and compliance validation and suggest improvements to account for your BlackBerry solution.

Contact Progent for Help from a BlackBerry-Certified Expert
To ask Progent about engineering expertise for BlackBerry wireless solutions, call 1-800-993-9400 or refer to Contact Progent.

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