Consulting and Technical Support for BlackBerry Solutions
RIM BlackBerry SupportBlackBerry mobile smartphones were once among the most successful solutions for achieving anytime-anywhere connectivity to messaging, calendars, web-based applications, and other critical business data. Progent offers Sacramento, California businesses support from BlackBerry-certified professionals who can assist businesses to manage their BlackBerry deployments or migrate smoothly to a modern mobile platform.

As the sophistication of small business networks has expanded, and as the demand for enterprise-class security, dependability, and disaster recovery has become the norm for businesses of all sizes, successful deployment and support of RIM BlackBerry solutions has grown increasingly difficult. To address issues like security, disaster recovery, and synchronization of BlackBerry smartphones with a variety of messaging systems and shared databases, small organizations often resort to external consulting professionals who specialize in RIM BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-qualified engineers who can assist small businesses to design, administer, and repair BlackBerry environments affordably and effectively, dispensing with the necessity for an internal BlackBerry technology specialist and lowering the cost and stress of supporting mobile work groups. Progent's BlackBerry technology engineers have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified security professionals. This breadth of experience, coupled with Progent's efficient remote service delivery model, provides small companies an economical solution for incorporating RIM BlackBerry technology productively into their information system.

Progent's engineers can assist you with SQL Server 2016 integration consulting, Microsoft SQL 2014 configuration and Microsoft Exchange Server setup so that your data and email systems function optimally with BlackBerry Enterprise Server. Progent can also help you to upgrade from previous editions of BlackBerry and Microsoft technology, set up streamlined management utilities to help you monitor and control BlackBerry devices throughout your business, recommend security policies that make sense for your business, customize wireless software, and ensure that your network infrastructure is properly configured to accommodate your BlackBerry clients. In addition, Progent's business continuity specialists can help ensure that your BlackBerry data is included in your scheduled backup processes in order that it can be recovered rapidly and thoroughly.

Integration Expertise for BlackBerry Enterprise Server
BlackBerry Enterprise Server streamlines management and support of BlackBerry devices, offering a single platform for controlling key jobs such as device installation, upgrades, and deactivation while also offering a strong foundation for data protection and fault tolerance. BlackBerry Enterprise Server supports transparent communication between Exchange, Novell GroupWise, or Lotus messaging platforms and BlackBerry smartphones and allows wireless synchronization.

BlackBerry Enterprise Server Troubleshooting Help

BlackBerry Enterprise Server offers a wealth of data protection options beginning with automatic data encryption of information transmitted between a BlackBerry smartphone and BlackBerry BES Server based on Advanced Encryption Standard (AES) or Triple DES. BlackBerry Enterprise Server also permits great versatility in adjusting degrees of security to meet the specific requirements of your company's network. Progent's BlackBerry certified engineers can help you to select powerful security functions and activate them wirelessly. Examples of these wirelessly selectable security settings are:

  • Lock down a device
  • Erase data from a missing BlackBerry device
  • Lock out Bluetooth
  • Activate internal defenses against malicious attacks

BlackBerry Enterprise Server also provides versatility in determining how to keep mobile users from installing or executing unsecure or unauthorized code. Progent can help you to choose protective techniques like:

  • Specify precisely what programs are permitted on the device
  • Prevent third-party software from using non-volatile storage on the BlackBerry smartphone
  • Select which resources third-party software can use on the smartphone
  • Limit the types of access external software running on the BlackBerry device can establish
  • Block all external applications from being loaded or executed on the smartphone

Expert RIM BlackBerry Consulting Support Available Remotely from Progent
Progent's certified RIM BlackBerry support specialists are available remotely to deliver prompt technical help to companies in the Sacramento region or throughout the state of California. Progent's seasoned online technical support team has helped businesses solve network problems and reduce IT service costs in each state in the United States and established a large base of satisfied clients. (Refer to Progent's customer testimonials.)

Progent can provide online consulting support for a wide array of issues related to RIM BlackBerry products such as wireless synchronization, integration with Exchange, setting up BlackBerry Enterprise Server (BES), and strengthening mobile security. Major BlackBerry certifications awarded to Progent's support experts include:

BlackBerry Certified Support Specialist
Blackberry ExpertsProgent's BlackBerry Certified Support Specialist can assist you to perform basic support functions including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account settings, launching e-mail filters, changing user accounts, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging solution. Progent's certified service professionals can in addition assist your business to resolve a wide range of issues concerning synchronization, device recognition, messaging consistency, web access, mobile connections, Instant Messaging, workstation application configuration, and Desktop Redirector.

As a top innovator in delivering countrywide remote consulting services for small office IT networks, Progent can provide fast and economical contact with a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your mobile technical support costs low and, by solving issues quickly, maximizes the productivity of your BlackBerry users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, managing, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging environment based on Exchange Server. Progent's BlackBerry engineer offers support skills in key areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can assist you to add and remove BlackBerry smartphone clients on Microsoft Exchange and Windows Active Directory, configure, track, and administer BlackBerry BES Server, manage BlackBerry smartphones and user accounts, archive and support storage groups, apply permissions, set up the Mobile Data System and IM, install access control lists, manage Microsoft Exchange data flow, generate, update, and assign WLAN and Virtual Private Network configurations, set up SNMP traps for alerts, and generate reports based on SNMP results.

Progent's BlackBerry expert can support your BlackBerry technology in a variety of environments that can include Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent offers the support of a BlackBerry Certified Solution Designer to help you to design, deploy, test, troubleshoot, and document a mobile wireless solution built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's high-level consulting support services for BlackBerry include business and technology needs analysis, system architecture, roll-out planning and execution, performance optimization, configuration of a high-availability environment, information backup and business recovery planning, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your technical objectives and to create a mobile wireless system that meets your information technology budget and supports your business plans. Progent can explain the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's ability to accommodate a BlackBerry BES Server, assist your organization to determine which administration approach and hardware products match your requirements, and evaluate your messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at smart decisions concerning alternatives for software editions, server hardware and mass storage, network architecture, and application set up.

To maximize system protection, Progent's BlackBerry expert can help your company to select and configure sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-certified security engineers to perform company-wide security assessment and compliance testing and suggest enhancements to support your BlackBerry environment.

Contact Progent to Get Help from a BlackBerry-Certified Professional
To contact Progent about engineering support for BlackBerry wireless technology, call 1-800-993-9400 or visit Contact Progent.

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