Introduction to Progent's Consulting Services for RIM BlackBerry Technology
Wireless connectivity to messages, contacts, schedules, and web applications has become a critical capability of information systems for companies of all types. RIM BlackBerry smartphones are among the most popular devices for achieving mobile communications. But the infrastructure required to accommodate RIM BlackBerry handhelds has grown steadily more sophisticated as the demand for high availability and and air-tight security has heightened. Progent's RIM certified engineers specialize in providing small businesses world-class network support and technical services that are affordable and efficient.
Being a Microsoft Gold Partner with more than a decade of experience consulting on Microsoft Exchange, Progent's consultants can give you access to broad expertise for integrating RIM BlackBerry and Microsoft products by delivering support services such as Exchange 2010 support and by providing complementary services such as Microsoft Lync Server integration and Microsoft Office Communications Server support to help control IM and Presence. Progent's Microsoft SQL 2016 consultants and MS SQL 2014 experts can set up and troubleshoot your SQL server to operate efficiently with BlackBerry Enterprise Server (BES), and Progent's Microsoft Data Protection Manager specialists can help your company to develop archiving and restore processes to safeguard your data and minimize productivity disruption in case of a crash of your messaging system.
Progent also maintains one of the country's largest teams of Cisco qualified CCIE network engineers who are accessible online to provide expert assistance for designing and repairing your network so it accommodates your BlackBerry solution with high levels of resilience, scalability, protection, and manageability. Cisco Certified Internetwork Experts are recognized networking professionals who are awarded this prestigious certification only as a result of thorough testing by Cisco. CCIEs can handle even the most complex problems associated with network planning, deployment, repair, and maintenance.
Integration Expertise for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) streamlines administration and support of RIM BlackBerry smartphones, providing a single solution for controlling critical jobs such as smartphone deployment, upgrades, and deactivation and providing a solid foundation for data protection and high availability. BlackBerry Enterprise Server (BES) supports transparent integration between Microsoft Exchange, Groupwise, or Lotus messaging servers and BlackBerry users and allows over-the-air synchronization.
BES Server includes a variety of security options beginning with advanced data encryption of messages transmitted between a BlackBerry device and BlackBerry Enterprise Server based on Advanced Encryption Standard (AES) or Triple DES. BES Server also allows excellent versatility in adjusting levels of protection to meet the special requirements of your company's environment. Progent's BlackBerry certified consultants can assist you to select powerful security features and activate them remotely. Samples of these over-the-air selectable security settings are:
- Lock down a BlackBerry device
- Wipe data from a lost or stolen BlackBerry device
- Lock out Bluetooth
- Activate built-in defenses against malware
BlackBerry Enterprise Server also offers flexibility in selecting how to keep mobile users from loading or running unsecure or unauthorized applications. Progent can assist you to select blocking techniques such as:
- Specify exactly which applications are allowed on the device
- Prevent third-party applications from allocating persistent memory on the device
- Select which resources third-party programs can access on the BlackBerry smartphone
- Restrict the kinds of connections third-party applications running on the BlackBerry smartphone can initialize
- Prevent all third-party programs from being loaded or run on the device
Expert RIM BlackBerry Technical Support Services Available Remotely from Progent
Progent's certified RIM BlackBerry support specialists are accessible remotely to deliver prompt assistance to companies in the Sacramento area or anywhere in the state of California. Progent's seasoned remote consulting experts have helped businesses solve computer issues and reduce support costs in each state in the U.S. and built a substantial base of satisfied customers. (Refer to Progent's client testimonials.)
Progent offers online help for a broad array of technologies related to BlackBerry software and devices such as wireless synchronization, configuration with Microsoft Exchange, setting up BlackBerry BES Server, and strengthening mobile security. Major RIM BlackBerry certifications awarded to Progent's support professionals include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist your business to carry out basic support functions such as configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, setting up messaging filters, changing user accounts, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to work with your company email solution. Progent's seasoned experts can also help you to troubleshoot a broad array of problems associated with synchronization, device recognition, email consistency, web access, wireless connectivity, Instant Messaging, desktop application configuration, and BlackBerry Desktop Redirector.
As a leader in delivering countrywide remote consulting services for small business IT networks, Progent can provide fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your wireless support costs low and, by handling issues quickly, improves the efficiency of your BlackBerry smartphone clients.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and support the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified expert can show you how to use tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical tasks such as resolving enterprise activation issues, adding and deleting BlackBerry device users, activating passwords, configuring over-the-air software installation and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up backup and restore processes.
Progent's BlackBerry-certified consultants can also show you how to operate management tools like the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and using wireless LANs for activation. Also, Progent can explain the function of operational policies in the BlackBerry Enterprise system and help your company to define and install appropriate security options.
Progent's Microsoft-certified Microsoft Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your existing Microsoft Exchange infrastructure for working in conjunction with BlackBerry BES Server or move your BlackBerry system to the most recent edition of Microsoft Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator has high-level skills for installing, managing, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in an email system powered by Microsoft Exchange. Progent's BlackBerry engineer offers support skills in key technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can show you how to install and delete BlackBerry device clients on Exchange Server and Windows Active Directory, configure, track, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and user accounts, back up and support storage groups, configure permissions, set up the Mobile Data System and IM, install access control lists, control Microsoft Exchange data flow, create, update, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and produce management reports based on SNMP data.
Progent's BlackBerry engineer can help you with your BlackBerry technology in a number of environments that can include Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.
BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to assist your business to plan, deploy, test, repair, and produce documentation for a wireless environment built upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level engineering support services for BlackBerry technology include business and network needs analysis, solution design, deployment planning and execution, performance tuning, design of a fault-tolerant architecture, data backup and disaster recovery consulting, and system-wide security engineering.
Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your functional goals and to create a mobile wireless environment that fits within your information technology budget and supports your business plans. Progent can explain the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's ability to support a BlackBerry BES Server, help your organization to decide which administration model and physical components meet your needs, and analyze your messaging environment topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on one another so you can make smart choices about options for software editions, processors and storage, network architecture, and application set up.
To maximize network security, Progent's BlackBerry consultant can help you to select and enable appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and CISM-certified security specialists to perform network-wide security assessment and compliance testing and suggest enhancements to support your BlackBerry environment.
Contact Progent to Get Support from a RIM BlackBerry-Certified Expert
To get in touch with Progent about engineering help for BlackBerry mobile wireless integration, call 1-800-993-9400 or visit Contact Progent.