Salem, OR Online Help from Certified Computer Network Service Professionals
Progent's computer technical support services can deliver your Salem, OR company affordable and dependable support from world-class network engineers. By providing network consulting service when you require it, providing advanced expertise for line-of-business applications, offering unique services such as 24x7 server monitoring, and invoicing only for support you use, Progent gives your Salem, Oregon company an economical alternative for maximizing the business value of small business networks. If you run an onsite system, connect to cloud infrastructure, or manage a hybrid cloud-and-local network, Progent is the intelligent choice for businesses to create and manage a reliable and safe information system and to benefit from fast availability of the experienced consulting ordinarily available only to enterprises who are able to afford a large in-house information technology group.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to reinforce the skills of your in-house network support staff. Co-sourcing can save money and help meet schedules for big IT initiatives like software development, disaster recover/business continuity planning and testing, network security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition offer access to certified experts to help your company to design and execute a sensible cloud computing strategy.

Primary Products and Technologies Serviced by Progent for Salem, Oregon Business Networks
As a Microsoft-certified Partner IT service company with a world-class group of Cisco CCIE network infrastructure experts and Apple Computer certified consultants, Progent offers urgent troubleshooting and affordable remote consulting to Salem, OR companies for a broad array of computer technologies such as:

Service Delivery Alternatives Available for Salem, Oregon Businesses
Progent has a selection of alternatives for providing small companies and local governments with cost-effective computer services for troubleshooting, system architecture, hosting, and IT administration. Progent's model for delivering network support services is based on the Help Desk operational structure familiar to big IT organizations. Progent's Help Desk Support Mechanism ensures fast support, thorough activity records, reliable follow-through, and tight cost monitoring for a range of network support delivery options that include remote troubleshooting, on-premises help, top-level consulting, as well as server hosting.

  • Remote Support
    Progent’s Technical Response Center (TRC) offers urgent and routine online service for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's certified service professionals can help customers to troubleshoot and fix network issues without the cost or delay of travel for onsite support visits. The experience of Progent's IT consultants allows them to handle the majority of network issues rapidly. For complex issues, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-accessible signup procedure for first-time customers to address emergency situations and Progent charges by the minute with zero startup charges or minimums, so you pay only for the support you get. Experts you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security professionals. Learn additional details concerning Progent's remote network support expertise.

  • Onsite Service
    Progent offers onsite computer assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite service technicians can work in conjunction with Progent's online service engineers to deliver small companies the ideal combination: onsite support technicians when you require them as well as the remote expertise of Progent's worldwide staff of IT engineers, security professionals, and business software programmers. The wait time for in-person support visits is typically under one business day. Progent requires no start-up or retainer fee for registering as a Progent client for onsite support. Learn more about how to register for Progent's in-person network support.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize businesses and local governments who need prompt and reliable support from an online Help Desk with effective telephone support, remote repair capability, and sufficient technical depth for all needed problem escalation. Since smaller companies usually are constrained by limited IT funds and can provide scant executive bandwidth for handling network support, Progent's Helpdesk Services could be the most efficient option to make sure that small business computer networks stay up and running. Learn more about Progent's Help Desk services.

  • Consulting Services
    Progent provides small businesses budget-friendly access to world-class IT professionals who can deliver assistance with critical products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network protection engineering, non-stop network consulting, virtualization strategies, plus configuration, customization and training for small business programs including financials, ERP, reporting, CRM, and productivity suites. Progent can provide assistance with short-term projects such as office relocations and major system upgrades, longer term initiatives like management reporting application development and support, relational database application development and administration support, and web development, on-going services including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and network administration, or emergency response such as data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications such as Exchange Server and SQL Server to provide small companies with higher degrees of dependability, security, and recoverability than is possible with the class of internal data center that is realistically affordable for most small and midsize organizations. Since Progent utilizes the same data centers that support the equipment of some of the planet's largest information technology organizations, Progent can save you the cost of building and managing the systems required for world-class environmental control, power failover, and redundant Internet access. For hosted application servers, Progent can also see to it that patches and revisions remain updated, security and efficiency is continually monitored, and systems are regularly backed up and available for full and prompt recovery. Find out additional information about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small company's servers in an environment that not only provides the highest degree of fault-tolerance and extensibility but that is also easy for clients to transfer to another service provider or to move internally whenever your situation warrants it. Progent's Private Cloud hosting service is based on proven virtual server technologies that allow small businesses with mixed environments to save dramatically on the costs of hardware, system support, and network management while getting enterprise-class reliability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed solution, can handle the mixed- platform and non- standardized environments typical of smaller companies, and retains ownership of the software licenses in the client's hands so that moving to a different virtual host is quick, reliable, and affordable. This avoids ending up a prisoner of a specific hosting service while still providing all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced remote consulting to help organizations of any size integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that combine local IT assets as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's affordable ProSight portfolio of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the entire malware attack progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection services offer economical in-depth protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP environment that addresses your company's specific needs and that helps you prove compliance with legal and industry information security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding devices that need important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading data security vendors to provide web-based management and world-class protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further level of analysis for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT staff and your assigned Progent consultant so all potential issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you’re making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security standards, higher utilization of IT resources, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your company's ability either to stop or recover quickly from a ransomware attack. Progent will work with you directly to collect information concerning your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective AV and backup system that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core network software and office productivity applications used by the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an ever more sophisticated collection of network products such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless access. In addition, Progent's CISSP-certified security consultants, CISM-authorized security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance professionals offer a business-wide perspective on system security and can assist with advanced security programs like SIEM solutions to help companies meet business guidelines and statutory requirements for network data security and incident reporting.

The scope and depth of Progent's consulting team bring a powerful set of benefits to companies wishing to maximize the business value of their IT network within a reasonable budget. These advantages include:

  • Best Industry Practices
    Progent’s staff of Microsoft and Cisco certified consultants average more than ten years of real-world professional experience, in the trenches of IT support, performing a broad variety of IT tasks for a large array of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting personnel. This guarantees that you get not only world-class technical capability, but also a support engineer with field-tested methods for fixing real-world network problems rapidly. Read additional information about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to bill for remote support and in-person help per minute. As a result, you pay exclusively for received support. Progent does not impose a higher rate for after-hours or urgent service, and Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no service activation charge and requires no monthly commitment for services delivered during regular business hours. Many support firms impose large minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with big bills for fast solutions. Another benefit of granular invoicing is that customers will be less tempted to allow minor issues to fester until they become major ones. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Support
    Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or small service firms who provide minimal documentation or specifics of services performed, each service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service reports given by each staff member to every customer. The discipline of documenting and organizing service activity results in more effective support and avoids a variety of common misfortunes such as when a service customer is virtually held hostage to a consultant who won’t let go of the keys to the kingdom. Find out more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to handle problems that are within their scope, Progent is able to focus on delivering high-value skills where Progent has little competition. Small businesses who utilize independent service providers or who maintain in-house IT staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, protected, and productive. Find out additional information concerning Progent's knowledge transfer services.

How to Contact Progent
If your Salem, Oregon company needs to contact Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Support
For fast remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).















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