Salem, OR Remote Help from Certified Computer Network Service Experts
Progent's computer network support services can deliver your Salem, OR company budget-friendly and dependable access to enterprise-class network professionals. By delivering IT consulting help when you need it, providing specialized knowledge for key technologies, delivering value-added services such as 24x7 server monitoring, and charging only for support you use, Progent offers your Salem, Oregon company an affordable alternative for optimizing the productivity and profitability of small business networks. If you have an onsite system, connect to cloud-based infrastructure, or have a hybrid cloud/on-premises solution, Progent is the smart way for businesses to create and support a reliable and safe IT network and to benefit from quick access to the skilled consulting typically available only to enterprises who are able to maintain a large in-house information technology organization.

For mid-size and large businesses, Progent can provide co-sourcing support to reinforce the subject matter expertise of your in-house network service team. Co-sourcing can reduce expenses and minimize technical risks for major projects such as application design and development, business continuity planning and testing, network security audits, office consolidations, or software migrations and upgrades.

Progent can also provide the services of certified experts to assist your company to design and implement your cloud strategy.

Key Technical Areas Serviced by Progent for Businesses in Salem, Oregon
Progent provides the support of certified consultants for all facets of network technology found in small companies. Products and technologies serviced by Progent include:

Service Delivery Options for Salem, Oregon Companies
Progent offers a selection of alternatives for providing small and midsize companies and local governments with affordable IT services for technical support, consulting, hosting services, and IT management outsourcing. Progent's paradigm for delivering IT support services is based on the Call Center structure common to larger IT groups. Progent's Help Desk Call Center Support Model promotes rapid support, comprehensive activity records, dependable follow-through, and tight cost monitoring for a range of IT service delivery modes that include remote troubleshooting, in-person support, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers urgent and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's certified service experts can assist customers to troubleshoot and repair network issues without the cost or time loss of in-person support calls. The experience of Progent's IT consultants makes it possible to resolve most IT problems quickly. For complex problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-accessible signup process for first-time clients to accommodate urgent network problems and Progent charges per minute with no startup fees or minimums, so you are invoiced only for the support you receive. Experts you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Learn more information about Progent's remote network troubleshooting expertise.

  • On-site Support
    Progent provides onsite technical support for registered clients in larger cities in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's online service experts to give small companies the best of both worlds: in-person service professionals when you require them as well as the on-line help of Progent's worldwide staff of network engineers, security specialists, and business software programmers. The wait time for on-site support visits is usually under one business day. There is no start-up or retainer charge for becoming a Progent client for on-premises service. Learn more details concerning how and why to sign up for Progent's onsite computer support services.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are designed for small and midsize businesses who require fast and reliable access to a professional Helpdesk with effective phone assistance, remote troubleshooting capability, and enough technical strength for all needed escalation. Because smaller businesses usually have tight IT funds and can spare little executive bandwidth for dealing with network support, Progent's Helpdesk Outsourcing Services can be the most efficient option to ensure that business information systems are always productive. Read more concerning Progent's Contact Center services.

  • IT Consulting Services
    Progent provides small businesses affordable availability of world-class consultants who can deliver help with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, company-wide network security consulting, high availability network design, virtualization strategies, plus configuration, customization and training for business applications such as accounting, ERP and MRP, management reporting, sales automation, and office productivity suites. Progent can provide assistance with short-term projects including site moves and major system migrations, longer term initiatives such as business analytics software programming and support, database application development and DBA support, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and system administration, or urgent response such as data restoration and malware cleanup.

  • Application Hosting
    Progent offers hosting for mission-critical applications like Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize businesses with higher degrees of dependability, security, and recoverability than is possible with the type of in-house data center that is practical for most small organizations. Because Progent utilizes the same data centers that host the equipment of some of the world's biggest IT companies, Progent can save you the expense of building and maintaining the systems needed for enterprise-class cooling, power backup, and redundant Internet connectivity. For hosted applications, Progent can also make sure that upgrades and service packs remain current, protection and efficiency is continually monitored, and systems are regularly backed up and ready for full and prompt restoration. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting services for the entirety of a small company's production servers in a setting that not only provides the top level of fault-tolerance and extensibility but that is also easy for clients to migrate to another support provider or to bring internally if your circumstance warrants it. Progent's Private Cloud hosting service is structured around mature virtual server techniques that permit small businesses with multi-vendor environments to benefit dramatically on the expense of capital equipment, system maintenance, and network administration while achieving enterprise-class availability and an unprecedented degree of vendor alternatives. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered solution, can support the mixed- platform and loosely standardized networks common with small businesses, and keeps control of the licenses in the customer's possession so that migrating to a new virtual host is quick, reliable, and affordable. This avoids becoming a prisoner of a single hosting provider while still offering all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent offers expert online consulting support to help organizations of all sizes connect their IT infrastructure with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that seamlessly combine physical IT assets along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 integration with on-premises Exchange, Microsoft Azure design and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Information Security
Progent offers a selection of affordable, set-price monthly services designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security vendors to provide web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis technology to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to automate the entire threat lifecycle including blocking, detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight DPS automates your backup processes and enables rapid restoration of critical data, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight DPS managed cloud backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, enhance and debug their connectivity appliances like switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that require critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of critical computers that power your business network. When ProSight Systems Watch uncovers an issue, an alarm is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so any looming problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight Systems Watch server and desktop remote monitoring and management consulting.

Special Benefits of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline system software and productivity applications used by the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an increasingly sophisticated array of infrastructure technologies such as PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's CISSP-certified security experts, CISM-qualified security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance professionals can provide a company-wide view of network protection and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help companies meet business standards and statutory regulations for IT information protection and incident reporting.

The scope and depth of Progent's engineering staff offer a unique set of benefits to companies trying to increase the productivity of their IT system within an affordable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco certified consultants average longer than a decade of hands-on professional background, in the trenches of IT service, performing a broad range of IT tasks for a large array of customers. Each Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting staff. This guarantees that you get not just world-class IT help, but also a support engineer with proven approaches for resolving real-world network problems efficiently. Learn additional information concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to charge for remote support and on-site visits by the minute. Consequently, you owe just for received support. Progent does not impose a higher rate for after-hours or priority service, and Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no registration charge and requires no retainer for services delivered during normal business hours. Many support firms impose substantial minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity avoids king-size invoices for fast solutions. An additional benefit of by-the-minute billing is that you will not be tempted to allow incipient issues to fester until they grow into major problems. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Services
    Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike some independent consultants or small support organizations who provide scant documentation or specifics of services done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the service documentation sent by each consultant to every client. The discipline of documenting and archiving support records allows more effective service and eliminates a slew of typical problems such as when a service client is effectively held captive to a consultant who wonít release vital service information. Learn more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their scope, Progent is able to focus on delivering high-value skills where Progent has few competitors. Small businesses who utilize freelance consultants or who maintain internal IT staffs gain when Progent transfers knowledge about critical technology and tested processes to make their networks more reliable, secure, and efficient. Read more about Progent's knowledge transfer services.

Get in Touch with Progent
If your Salem, Oregon business wants to contact Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Immediate Online Technical Help
For fast remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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