Quick, Low-cost Remote Network Support for Salem, Oregon Small Companies
For over twenty years, Progent has specialized in delivering enterprise-class computer support services to clients who have small-business IT budgets. Progent has built a unique support solution that features a streamlined, tightly connected virtual office network, sophisticated remote repair technology, a large team of consultants accredited in a wide array of technical practice areas, a Help Desk Call Center service model that promotes efficiency and ensures follow-up, a worldwide group of remote support experts, on-site service options for the majority of most zip codes in the United States, and a corporate culture focused on solving technical issues in the least time and at the lowest cost to customers.

For medium-size and enterprise companies, Progent offers co-sourcing support to supplement the subject matter expertise of your in-house IT service group. This can reduce expenses and minimize technical risks for major IT initiatives such as software design and development, business continuity planning and testing, network security evaluations, office consolidations, or software migrations.

Progent can in addition provide the services of accredited consultants to help your company to plan and implement your cloud strategy.

Main IT Areas Supported by Progent for Salem, Oregon Business Networks
A Microsoft-certified Partner computer support firm with a large group of Cisco certified CCIE networking consultants and Apple accredited engineers, Progent offers urgent assistance and affordable remote consulting to Salem, OR companies for a broad array of computer technologies such as:

Support Delivery Alternatives for Salem, Oregon Companies
Progent has a variety of alternatives for providing small businesses with cost-effective IT services for troubleshooting, consulting, hosting services, and network management. Progent's model for delivering network support services is built on the Help Desk operational structure familiar to big IT organizations. Progent's Helpdesk Support Model ensures fast support, comprehensive activity records, dependable follow-up, and tight expense monitoring for a range of IT service delivery options that include remote troubleshooting, in-person support, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progent’s Technical Response Center offers urgent and routine remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified support professionals can help customers to analyze and fix network problems without the cost or delay of on-premises service calls. The experience of Progent's IT consultants makes it possible to handle most network problems rapidly. For the toughest issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-based registration process for first-time clients to accommodate emergency situations and Progent bills per minute with no startup charges or minimums, so you are invoiced only for the assistance you receive. Experts available online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security engineers. Learn additional information concerning Progent's online computer support expertise.

  • Onsite Support
    Progent offers onsite computer assistance for registered customers in larger cities in the U.S. Progent's onsite support technicians can work in tandem with Progent's online service experts to deliver small companies the optimal solution: hands-on support technicians when you require them as well as the remote help of Progent's worldwide staff of IT consultants, security professionals, and business software developers. The response time for on-site support calls is usually under one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises support. Learn more details concerning why to register for Progent's onsite network support.

  • Phone Support
    Progent's Contact Center Services are intended for all businesses who require fast and dependable support from an online Contact Center with efficient phone support, remote repair tools, and sufficient technical depth for all needed problem escalation. Since small and midsize companies typically have limited IT budgets and can provide scant executive bandwidth for handling network support, Progent's Helpdesk Services can be the most cost-effective option to make sure that business computer networks are always productive. Read more details about Progent's Contact Center services.

  • IT Consulting Services
    Progent provides small and midsize companies affordable access to world-class consultants who can deliver assistance with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, network protection consulting, fault tolerant it system design, virtualization solutions, plus configuration, customization and training for business software including accounting, ERP and MRP, management reporting, CRM, and productivity software. Progent can help with one-time projects including office moves and massive software upgrades, longer term initiatives like management information application programming and support, relational database software development and administration support, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or urgent services such as data restoration and virus removal.

  • Application Hosting
    Progent offers hosting for critical business applications such as Microsoft Exchange Server and SQL Server to provide small businesses with higher degrees of reliability, protection, and performance than is feasible using the class of internal data center that is realistically affordable for the majority of small and midsize businesses. Because Progent uses the same data centers that host the equipment of many of the world's largest information technology organizations, Progent can eliminate the cost of building and maintaining the infrastructure needed for enterprise-class cooling, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that patches and revisions stay current, security and performance is continually tracked, and systems and data files are consistently archived and ready for full and rapid recovery. Learn more concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides complete hosting services for all of a small or midsize organization's servers in a setting that not only delivers the highest level of fault-tolerance and extensibility but that is in addition easy for clients to transfer to a different support provider or to move in-house when your business situation warrants it. Progent's Private Cloud hosting is based on proven virtual server techniques that allow small businesses with multi-vendor networks to benefit significantly on the expense of capital equipment, system support, and IT management while getting enterprise-class availability and an unparalleled degree of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally administered service, can support the multi- OS and non- standardized environments typical of smaller businesses, and retains control of the software in the customer's hands so that migrating to a new virtualized host is quick, reliable, and affordable. This avoids becoming a prisoner of a single hosting provider while still providing all the savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert remote consulting to help organizations of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid topologies that combine local resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's affordable ProSight family of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to address the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with government and industry data security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and enables fast restoration of critical data, applications and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding appliances that require important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your Progent consultant so any looming problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you’re making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an objective assessment of the overall health of their information system. Based on some of the leading remote monitoring and management tools available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's ability either to stop or recover rapidly after a ransomware incident. Progent will consult with you personally to collect information about your existing antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Alternative for Salem, Oregon Businesses
Progent's staff size, scope of technical skill, and familiarity with corporate IT support enable small companies to sidestep the problems related to excessive dependence on thinly staffed support firms or individual consultants.

Teaming with Progent allows your company to:

  • Prevent Over Reliance on Individual Consultants
    For network services, smaller businesses sometimes rely heavily on individual engineers. Though freelance service providers have lower expenses than larger IT service organizations and can afford to charge apparently lower rates, individuals are sometimes too busy to react rapidly to urgent network problems. If an independent consultant is busy with another customer, ill, on travelling, or in training, the absence of replacement staff may require your company to wait for help in case of a crisis. As your small business grows, system downtime or problems with line-of-business applications become more costly. The dollars you believed you were conserving on a freelancer can evaporate quickly because of lost productivity. Also, when freelance consultants encounter new problems, the unavailability of a big engineering group to count on for advice forces them to train on the job while your company winds up with the bill for their continuing education.

  • Have Access to Certified Professionals in Advanced Network Issues
    The majority of small support organizations or independent engineers specializing in small business IT consulting are capable of providing connect-the-dots solutions but lack the background to work efficiently with complex network infrastructures that have mixed operating systems, many locations, Voice over IP systems, mobile workers, integrated financial and analytical applications, eCommerce, and specialized business software. Progent's background with global companies and Progent's large team of specialists can benefit your company because big-company networks are inherently complicated, integration problems require in-depth understanding of in many technical disciplines, and reaching an acceptable degree of stability, availability, and security calls for enterprise-tested leading practices.

  • Create a Firm Foundation for Seamless Growth
    Small businesses often start with an IT system implemented on a tight budget. Without a solid architecture, a sequence of band-aid repairs commonly get piled onto of a marginal structure. As a business grows, reliability and scalability problems can undermine the productivity of the organization. These environments need proper assessment, intelligent business planning, and in-depth expertise to upgrade to a network environment that can act as the solid foundation to handle current business requirements and support downstream expansion.

  • Team with Solution Finders, Not Product Vendors
    Smaller businesses require guidance and education to navigate through an increasingly complicated array of technology options offered for accelerating business growth and improving productivity. Businesses do not need an IT consultant or service firm that attempts to promote products. Progent eliminates conflicts of interest by not reselling hardware and software. Progent sells services and expertise exclusively. This permits Progent to align consulting services with the real needs of clients. Mixing network support and product reselling can result in a conflict where the recommended solution is based on a preselected technology rather than being driven by the actual requirements of a client.

Contact Progent
If your Salem, Oregon company wants to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Assistance
For immediate online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).















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