Fast, Affordable Online Computer Network Help for Salem, Oregon Small Companies
For more than two decades, Progent has focused on providing world-quality computer support services to clients with small-company budgets. Progent has developed a unique service solution that includes a streamlined, tightly connected virtual office network, sophisticated remote troubleshooting technology, a large pool of consultants accredited in a broad range of technical disciplines, a Help Desk Call Center operational model that maximizes responsiveness and guarantees follow-up, a global team of remote support experts, on-site support options for the majority of most zip codes in the United States, and a corporate ethos committed to fixing network issues in the least time and at the lowest cost to clients.

For medium-size and enterprise companies, Progent can provide co-sourcing support to supplement the technical skills of your in-house IT support staff. Co-sourcing can reduce expenses and help meet schedules for major projects such as software design and development, disaster recover/business continuity preparedness, security evaluations, office consolidations, or technology migrations.

Progent can in addition offer access to accredited experts to assist your company to design and implement a sensible cloud computing strategy.

Primary Technologies Serviced by Progent for Businesses in Salem, Oregon
Progent provides the support of certified experts for all aspects of business network technology deployed in small organizations. Technologies supported by Progent include:

Service Delivery Alternatives for Salem, Oregon Businesses
Progent offers a variety of options for providing small and midsize companies and local governments with cost-effective computer services for technical support, consulting, hosting, and network management. Progent's model for delivering IT support services is built on the Help Desk structure familiar to big IT support organizations. Progent's Help Desk Call Center Service Mechanism ensures rapid response, comprehensive activity records, reliable follow-through, and strict cost monitoring across an array of IT support delivery options that include online repairs, in-person support, high-end consulting, plus server hosting.

  • Remote Service
    Progent’s Technical Response Center (TRC) offers urgent and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's seasoned support professionals can assist customers to troubleshoot and fix network issues without the cost or delay of on-premises service visits. The experience of Progent's IT engineers makes it possible to handle the majority of network issues quickly. For complex issues, Progent's breadth of knowledge allows the support team to escalate support calls to world-class specialists. Progent offers a streamlined, web-accessible signup procedure for new customers to address urgent situations and Progent charges per minute with zero sign-up charges or minimums, so you are invoiced only for the support you get. Experts available online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Learn more information concerning Progent's online computer support services.

  • Onsite Service
    Progent offers on-site computer support for registered customers in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in tandem with Progent's online support experts to deliver small companies the best of both worlds: onsite support technicians when you need them as well as the remote help of Progent's seasoned team of IT engineers, security professionals, and business software programmers. The response time for on-site service visits is typically less than 24 hours. There is no sign-up or retainer charge for registering as a Progent customer for onsite support. Learn more details about how and why to register for Progent's onsite computer support services.

  • Help Desk
    Progent's Help Desk Call Center Services are designed for small and midsize businesses who require prompt and dependable access to a professional Help Desk with effective phone support, online repair capability, and sufficient technical depth for all needed escalation. Because smaller companies typically have limited IT budgets and can provide scant management bandwidth for handling IT support tasks, Progent's Contact Center Outsourcing Services can be the most efficient option to ensure that business computer systems stay productive. Learn more concerning Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent offers small and midsize companies affordable access to enterprise-class IT professionals who can deliver assistance with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, company-wide network security consulting, non-stop it system engineering, virtualization strategies, plus configuration, customization and support for business applications including accounting, ERP and MRP, business analytics, sales automation, and productivity packages. Progent can help with short-term projects including site relocations and massive software upgrades, extended initiatives like business reporting application programming and support, database application development and administration services, and web development, on-going services including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or urgent services like disaster recovery and malware removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical applications like Exchange and Microsoft SQL Server in order to provide small businesses with higher levels of availability, security, and recoverability than is possible using the class of in-house data center that is practical for most small and midsize businesses. Because Progent uses the same facilities that host the gear of some of the world's largest IT organizations, Progent can save you the expense of building and managing the systems required for world-class cooling, electrical failover, and redundant Internet access. For hosted applications, Progent can also ensure that patches and revisions remain updated, protection and performance is continually tracked, and systems and data files are consistently backed up and ready for complete and prompt restoration. Find out more about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting services for all of a small organization's servers in a setting that not only delivers the top level of fault-tolerance and extensibility but that is also convenient for customers to migrate to a different service provider or to move in-house when your circumstance calls for it. Progent's Private Cloud hosting is built around tested virtual server technologies that permit companies with mixed environments to save significantly on the expense of capital equipment, system maintenance, and network administration while getting enterprise-class availability and an unparalleled degree of vendor options. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally managed service, can support the multi- platform and non- standardized networks typical of small companies, and retains ownership of the software in the client's possession so that moving to a new virtual host is fast, safe, and affordable. This avoids becoming a prisoner of a single hosting provider while still providing all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent can provide advanced online consulting services to help businesses of all sizes connect their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric solutions or in hybrid network models that seamlessly combine physical resources along with public clouds. To help you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure design and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's value-priced ProSight line of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top data security companies to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning technology to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to automate the complete threat progression including protection, detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical files, apps and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, optimize and debug their networking appliances such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when issues are detected. By automating complex management processes, WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating appliances that require critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your network operating efficiently by tracking the state of vital computers that power your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent consultant so any potential problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you’re making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with data security regulations, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.

Why Progent Is the Right Alternative for Salem, Oregon Small Businesses
Progent's staff size, breadth and depth of technical expertise, and familiarity with corporate network support allow small companies to sidestep the pitfalls related to excessive dependence on thinly staffed service firms or freelance engineers.

Teaming with Progent's Experts enables your small business to:

  • Prevent Excessive Dependence on Freelance Support Consultants
    For IT support, small companies sometimes depend heavily on individual consultants. Although individual service engineers have lower expenses than larger support organizations and can typically bill apparently lower fees, they are often stretched to far to react quickly to urgent network problems. If a freelance engineer is occupied with another customer, ill, on vacation, or in class, the lack of backup staff may require your company to go without help in case of an emergency. The more your small business grows, network downtime or problems with critical programs get more costly. The dollars you thought you were saving on a freelancer can evaporate fast because of lost productivity. In addition, when independent engineers confront new problems, the lack of a big consulting group to fall back on for advice requires them to train with the meter running while your organization ends up footing the costs for their ongoing education.

  • Have Access to Certified Professionals in Sophisticated Network Solutions
    The majority of smaller service firms or freelance consultants who concentrate on small company IT consulting may excel at providing routine fixes but lack the seasoning to deal efficiently with complicated network environments with mixed operating systems, multiple sites, VoIP implementations, mobile workforces, integrated accounting and analytical applications, eCommerce, and custom line-of-business software. Progent's background with global enterprises and Progent's large staff of experts can be valuable to your small business because big-company environments are characteristically complex, integration issues require in-depth understanding of in numerous technical disciplines, and reaching an acceptable level of stability, availability, and protection calls for enterprise-tested leading practices.

  • Build a Firm Basis for Growth
    Small businesses often start with a network cobbled together on a tight budget. Lacking a carefully designed basis, a series of band-aid repairs often get piled onto of a marginal foundation. As a business evolves, reliability and scalability problems can hinder the productivity of the business. These networks require thorough evaluation, intelligent strategic analysis, and broad-based experience to migrate to a network infrastructure that can provide the reliable basis to meet critical business requirements and support future expansion.

  • Work with Solution Consultants, Not Product Resellers
    Small companies require guidance and insight to navigate through an increasingly complex maze of technology alternatives offered for enabling growth and enhancing productivity. Businesses do not need an IT consultant or support organization that tries to promote a product. Progent eliminates conflicts of interest by not reselling hardware and software. Progent sells services and expertise only. This allows Progent to align technical support services with the real interests of customers. Mixing network support and product reselling can lead to a situation where the proposed solution is based on a preselected vendor rather than being driven by the actual needs of a small business.

Contact Progent
If your Salem, Oregon business wants to get in touch with Progent for network outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Immediate Online Network Assistance
For fast remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).















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