Salem, OR Remote Support from World-class Computer Network Service Professionals
Progent's computer troubleshooting services can provide your Salem, OR company cost-effective and dependable access to Microsoft and Cisco certified consulting professionals. By delivering network support help when you need it, offering advanced expertise for vital technologies, delivering unique services such as 24x7 server monitoring, and billing only for support you receive, Progent offers your Salem, Oregon company an economical alternative for maximizing the profitability of small office information systems. Whether you have a local system, connect to cloud-based resources, or have a hybrid cloud-and-local network, Progent is the smart way for businesses and local governments to create and support a reliable and safe IT system and to have fast access to the seasoned help usually available only to enterprises who are able to set up a sizeable in-house information technology group.

For larger businesses, Progent offers co-sourcing support to add to the skills of your internal network service staff. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives such as software development, business continuity planning and testing, network security audits, office consolidations, or software migrations and upgrades.

Progent can in addition provide the services of accredited experts to help your business to plan and implement a sensible cloud strategy.

Key Technologies Supported by Progent for Business Networks in Salem, Oregon
Progent's nationwide team of world-class engineers offers help for all facets of information systems found in companies of any size. Practice areas served by Progent in and around Salem include:

Service Delivery Options Available for Salem, Oregon Businesses
Progent offers a variety of options for providing small companies with affordable IT services for technical support, consulting, hosting services, and network management. Progent's paradigm for delivering network support is built on the Help Desk structure common to big IT support groups. Progent's Help Desk Support Mechanism promotes rapid support, comprehensive activity documentation, dependable follow-up, and strict cost monitoring across a range of IT service delivery modes that include online repairs, onsite support, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's seasoned support professionals can assist customers to analyze and fix network problems without the expense or time loss of in-person support calls. The experience of Progent's IT engineers makes it possible to handle most network issues quickly. For the toughest problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-based signup procedure for new clients to accommodate emergency network problems and Progent bills by the minute with zero sign-up fees or minimums, so you are invoiced only for the assistance you receive. Experts you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Learn additional details concerning Progent's online network troubleshooting expertise.

  • On-site Support
    Progent provides onsite computer support for registered customers in larger cities in the U.S. Progent's on-site support technicians can operate in tandem with Progent's online support engineers to deliver small businesses the optimal solution: on-premises support professionals when you need them plus the on-line help of Progent's worldwide team of network engineers, security professionals, and business software developers. The response time for on-site support calls is typically less than 24 hours. There is no start-up or retainer charge for becoming a Progent customer for onsite service. Learn more concerning why to sign up for Progent's onsite network support.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are intended for all companies who need prompt and reliable support from a professional Contact Center with efficient telephone assistance, online troubleshooting tools, and sufficient technical strength for all needed escalation. Because smaller companies usually have tight information technology funds and can spare little management bandwidth for dealing with network support, Progent's Contact Center Services can be the most efficient way to make sure that business information networks are always productive. Learn more concerning Progent's Helpdesk services.

  • IT Consulting Services
    Progent offers small businesses affordable access to enterprise-class consultants who can provide help with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, company-wide network security consulting, fault tolerant network engineering, virtualization strategies, plus integration, customization and support for small business applications including accounting, ERP, business analytics, sales automation, and office productivity software. Progent can provide assistance with one-shot projects such as office moves and major software upgrades, extended projects such as management reporting application programming and support, database application development and administration services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and network administration, or emergency response like disaster recovery and virus cleanup.

  • Application Hosting
    Progent can host critical business applications like Exchange Server and MS SQL in order to provide small companies with higher levels of availability, security, and performance than is possible using the class of internal data center that is practical for most small businesses. Since Progent uses the same data centers that support the equipment of many of the planet's largest IT organizations, Progent can eliminate the expense of creating and maintaining the infrastructure required for world-class environmental control, power backup, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that upgrades and service packs remain updated, security and performance is constantly tracked, and systems and data files are consistently backed up and available for full and prompt restoration. Find out more about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small organization's servers in an environment that not only delivers the top level of dependability and scalability but that is also easy for customers to transfer to a different service provider or to move internally when your circumstance warrants it. Progent's Private Cloud hosting is founded on proven virtual server technologies that allow companies with multi-vendor networks to benefit dramatically on the expense of hardware, system support, and network management while getting enterprise-class availability and an unparalleled degree of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally managed solution, can handle the multi- platform and loosely standardized networks typical of small businesses, and keeps control of the software licenses in the client's hands so that migrating to a new virtualized host is fast, safe, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still providing all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced remote consulting to help companies of any size connect their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid topologies that combine physical resources as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's value-priced ProSight line of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the complete malware attack progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also assist your company to set up and verify a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup processes and enables fast recovery of critical files, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, monitor, reconfigure and debug their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top data security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further level of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so any potential issues can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save as much as half of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your core network devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) system. Both also include a year of advanced remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security requirements, more efficient utilization of IT resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to assess your company's ability either to stop or recover rapidly after a ransomware incident. Progent will work with you directly to gather information about your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective security and backup/recovery environment that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Alternative for Salem, Oregon Businesses
Progent's staff size, scope of information technology skill, and experience with corporate network consulting allow small and midsize companies to avoid the pitfalls related to over dependence on small service organizations or independent consultants.

Teaming with Progent allows your small business to:

  • Prevent Excessive Reliance on Freelance Support Consultants
    For network support, smaller companies sometimes depend excessively on individual engineers. Though individual support engineers carry lower overhead than more substantial IT service firms and can afford to bill apparently smaller fees, freelancers are often unable to react quickly to urgent problems. If an independent consultant is busy with different customer, sick, on vacation, or in training, the absence of backup staff may force your business to go without assistance in case of a crisis. The more your small business expands, network downtime or problems with critical programs get more expensive. The money you thought you were conserving on an independent consultant can be eaten up quickly because of lost productivity. In addition, when independent engineers encounter unfamiliar technologies, the lack of a big engineering group to fall back on for advice requires them to train on the job while your company winds up with the costs for their continuing education.

  • Gain Access to Expertise in Sophisticated Information Technology Solutions
    Many smaller support organizations or freelance consultants focused on small business IT consulting are capable of delivering connect-the-dots solutions but don't have the background to deal cost-effectively with complicated network infrastructures with a variety of platforms, multiple offices, VoIP implementations, remote workforces, integrated financial and analytical applications, data-driven web sites, and specialized business applications. Progent's background with worldwide enterprises and Progent's large team of experts can benefit your business because enterprise environments are characteristically complex, integration issues require thorough understanding of in numerous technical disciplines, and reaching a high degree of robustness, availability, and protection requires industry-proven leading practices.

  • Build a Solid Foundation for Seamless Growth
    Small businesses typically start with a network cobbled together on a tight budget. Lacking a solid basis, a series of ad hoc fixes commonly get tossed on top of a tenuous foundation. As a business evolves, stability and expandability problems can hinder the success of the organization. These networks require proper evaluation, smart business analysis, and broad-based expertise to upgrade to an IT environment that will act as the solid basis to meet current business needs and ease downstream growth.

  • Team with Solution Finders, Not Product Vendors
    Smaller companies require direction and insight to navigate through an increasingly complicated array of IT options available for accelerating business growth and enhancing efficiency. They do not need a network consultant or service organization that attempts to promote a product. Progent avoids conflicts of interest by not reselling any products. Progent offers consulting and services exclusively. This allows Progent to align consulting services with the genuine interests of clients. Mixing network support and product selling can lead to a conflict where the recommended solution is built around a preselected technology instead of being driven by the actual requirements of a client.

Get in Touch with Progent
If your Salem, Oregon company needs to contact Progent for network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Fast Remote Technical Assistance
For fast remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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