Quick, Affordable Online Network Troubleshooting for Salem, Oregon Small Businesses
For over twenty years, Progent has focused on delivering world-class computer support to customers who have small-business IT budgets. Progent has built a powerful service system that features a low-overhead, seamless virtual office network, custom online troubleshooting technology, a substantial pool of consultants certified in a wide array of IT practice areas, a Call Center service model that promotes responsiveness and ensures follow-through, a global group of on-line troubleshooting experts, in-person support options for the majority of most zip codes in the U.S., and a corporate culture committed to fixing technical issues in the least time and at the lowest cost to customers.

For larger businesses, Progent offers co-sourcing services to reinforce the skills of your in-house network support team. This can cut costs and minimize technical risks for major IT initiatives like software programming, disaster recover/business continuity planning, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide access to certified experts to help your business to design and implement your cloud computing strategy.

Popular Technologies Serviced by Progent for Companies in Salem, Oregon
Progent's nationwide group of certified experts provides support for all facets of network technology used by companies of any size. Technologies served by Progent in Salem include:

Service Delivery Alternatives Available for Salem, Oregon Businesses
Progent has a variety of options for providing small and midsize businesses with cost-effective computer services for troubleshooting, system architecture, hosting, and IT administration. Progent's paradigm for providing network support is based on the Help Desk Call Center structure common to big IT groups. Progent's Contact Center Service Model ensures fast support, comprehensive activity documentation, consistent follow-through, and tight expense monitoring for an array of network service delivery modes that include online troubleshooting, onsite support, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and globally. Progent's certified service experts can assist clients to troubleshoot and repair hardware and software issues without the cost or delay of on-premises support calls. The experience of Progent's network consultants allows them to handle most IT issues quickly. For the toughest issues, Progent's depth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible signup process for new customers to accommodate urgent network problems and Progent charges per minute with zero startup charges or time minimums, so you are invoiced only for the help you get. Specialists you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security professionals. Learn more details concerning Progent's remote computer troubleshooting expertise.

  • Onsite Service
    Progent offers on-site computer assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite support personnel can work in conjunction with Progent's remote service experts to give small companies the best of both worlds: onsite service technicians when you need them as well as the on-line expertise of Progent's worldwide staff of IT consultants, security specialists, and business application programmers. The response time for on-site service visits is typically less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises support. Find out more details about why to register for Progent's onsite computer service.

  • Help Desk
    Progent's Contact Center Services are intended for all businesses who require prompt and reliable support from an online Contact Center with efficient telephone support, online troubleshooting capability, and enough technical depth for full problem escalation. Because smaller companies typically have limited IT budgets and can provide scant management attention for dealing with IT support tasks, Progent's Help Desk Call Center Services can be the most efficient option to ensure that small business information systems are always productive. Read more concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent provides small businesses budget-friendly access to world-class consultants who can deliver help with critical technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, network protection consulting, fault tolerant it system consulting, virtual server solutions, plus integration, programming and support for small business software such as accounting, ERP and MRP, business analytics, CRM, and productivity suites. Progent can provide assistance with one-shot projects such as office relocations and major system migrations, longer term initiatives like management information software development and support, database software development and administration services, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or urgent services like data restoration and virus removal.

  • Application Server Hosting
    Progent can host key applications like Microsoft Exchange Server and Microsoft SQL to provide small companies with higher degrees of availability, protection, and recoverability than is feasible with the class of on-site data center that is realistically affordable for the majority of small businesses. Since Progent uses the same data centers that host the gear of some of the planet's largest IT companies, Progent can save you the expense of creating and maintaining the infrastructure needed for world-class cooling, electrical backup, and redundant Internet connectivity. For managed application servers, Progent can also make sure that patches and revisions stay updated, protection and efficiency is constantly monitored, and systems are regularly backed up and ready for complete and prompt recovery. Find out more concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small company's production servers in a setting that not only provides the highest level of availability and scalability but that is also easy for customers to transfer to a different support firm or to bring in-house when your business situation calls for it. Progent's Private Cloud hosting is based on mature virtual server techniques that permit small businesses with multi-vendor environments to benefit significantly on the costs of capital equipment, infrastructure support, and network management while getting world-class reliability and an unparalleled degree of vendor options. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally administered solution, can handle the mixed- platform and loosely standardized environments typical of small businesses, and keeps control of the licenses in the client's possession so that moving to a different virtual host is quick, safe, and affordable. This avoids becoming a captive to a single hosting service while still offering all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide expert remote consulting support to help organizations of any size integrate their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that combine physical resources along with cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.

Why Progent Is the Right Alternative for Salem, Oregon Small Businesses
Progent's size, breadth of information technology skill, and familiarity with corporate network support allow small and midsize companies to sidestep the pitfalls related to over dependence on small service firms or freelance consultants.

Teaming with Progent enables your small business to:

  • Prevent Over Reliance on Individual Support Consultants
    For IT services, smaller companies sometimes rely heavily on independent engineers. Though individual service providers carry lower expenses than larger support firms and can typically charge nominally lower fees, individuals are frequently stretched to far to react quickly to critical situations. If an independent engineer is occupied with another client, sick, on travelling, or in training, the absence of replacement personnel may force your company to wait for assistance during an emergency. The more your company grows, system unavailability or problems with critical applications get more expensive. The money you believed you were conserving on a freelancer can evaporate fast due to lost productivity. In addition, when freelance engineers encounter unfamiliar technologies, the unavailability of a big engineering group to fall back on for help requires them to train in place while your business winds up footing the bill for their ongoing education.

  • Gain Access to Expertise in Advanced Network Issues
    Many smaller support organizations or independent engineers who concentrate on small business network support are capable of providing routine solutions but don't have the experience to deal efficiently with complex network infrastructures with a variety of operating systems, multiple offices, Voice over IP systems, remote clients, interconnected financial and operational software, eCommerce, and specialized line-of-business applications. Progent's experience with worldwide enterprises and Progent's extensive group of experts can benefit your business because enterprise environments are inherently complicated, integration problems demand in-depth knowledge in many technical areas, and reaching an acceptable level of stability, reliability, and protection requires industry-proven best practices.

  • Build a Solid Foundation for Growth
    Small businesses typically start with a network implemented on a tight budget. Lacking a strong basis, a series of improvised repairs commonly get piled on top of a marginal structure. As a company evolves, stability and scalability issues can hinder the success of the organization. Such environments need thorough assessment, intelligent strategic planning, and in-depth experience to upgrade to a network infrastructure that will act as the reliable foundation to meet critical business needs and ease future expansion.

  • Partner with Solution Finders, Not Resellers
    Smaller businesses require guidance and education to work through an increasingly complex array of technology alternatives offered for enabling growth and improving productivity. They do not need an IT consultant or service firm that tries to promote a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent sells services and expertise exclusively. This allows Progent to align technical support services with the real needs of customers. Combining network support and product reselling can lead to a situation where the recommended solution is built around a predetermined vendor rather than being based on the true needs of a client.

How to Contact Progent
In case your Salem, Oregon company needs to contact Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Immediate Online Technical Support
For fast remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2017 Progent Corporation. All rights reserved.