Expert Remote Troubleshooting for Salem, Oregon Networks from Microsoft Certified Consultants
Small businesses have typically been underserved by large IT support firms. Some small companies permit themselves to grow overly dependent on individual engineers or small consulting firms who lack the bandwidth or extensive knowledge to respond promptly or efficiently to network crises. Other small companies turn to mass-market service providers that employ personnel taught to provide standardized solutions to common problems but who are missing the background and technical scope to deal with the diversity of environments and absence of standardization typical of small company IT networks.

Progent's time-tested methodology for delivering affordable and successful network support to small businesses has made Progent among the most respected Microsoft Gold IT service organizations in the industry. Progent has delivered remote support to companies in every state in the country and can dispatch onsite help in almost all zip codes.

For medium-size and enterprise businesses, Progent can provide co-sourcing support to add to the technical skills of your in-house IT support staff. This can cut costs and minimize technical risks for big projects like application programming, disaster recovery planning and testing, network security audits, office consolidations, or software migrations and upgrades.

Progent can in addition provide access to certified experts to help your company to design and execute your cloud strategy.

Key Areas of Expertise Serviced by Progent's Consultants for Business Networks in Salem, Oregon
Progent's nationwide team of industry certified consultants provides assistance for all facets of network technology found in businesses of all sizes. Technologies supported by Progent in Salem include:

Support Delivery Alternatives for Salem, Oregon Businesses
Progent offers a variety of options for providing small companies with cost-effective computer services for troubleshooting, system architecture, hosting, and network management outsourcing. Progent's model for providing IT support is based on the Call Center structure familiar to larger IT support organizations. Progent's Help Desk Support Model promotes fast response, thorough service records, reliable follow-through, and strict cost control across an array of IT service delivery alternatives that include remote troubleshooting, on-premises support, top-level consulting, plus server and application hosting.

  • Remote Service
    Progent’s Technical Response Center provides emergency and routine online support for Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's seasoned support experts can help clients to analyze and fix network issues without the cost or time loss of on-premises support calls. The background of Progent's IT consultants allows them to resolve most IT problems rapidly. For the most complex issues, Progent's depth of expertise allows the support team to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-accessible signup procedure for first-time customers to accommodate emergency network problems and Progent bills per minute with no startup charges or minimums, so you are invoiced only for the help you receive. Specialists available remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISA-certified security engineers. Find out more details concerning Progent's online computer support expertise.

  • On-site Service
    Progent offers on-site computer support for signed-up customers in larger cities in the U.S. Progent's on-site support personnel can operate in tandem with Progent's online support experts to give small and midsize companies the optimal solution: on-premises support professionals when you require them as well as the on-line help of Progent's worldwide staff of IT consultants, security specialists, and business application programmers. The wait time for on-site support visits is typically under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite support. Learn more details concerning why to register for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are intended for all companies who require prompt and dependable access to a professional Help Desk with efficient phone support, remote repair tools, and enough technical strength for full escalation. Since small and midsize businesses typically are constrained by tight IT budgets and can spare little management attention for handling IT support, Progent's Help Desk Services could be the most efficient option to ensure that business computer systems stay up and running. Read more about Progent's Helpdesk services.

  • IT Consulting Services
    Progent offers small and midsize businesses affordable access to world-class IT professionals who can provide assistance with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, network security consulting, fault tolerant network engineering, server virtualization solutions, plus integration, customization and support for business applications including accounting, ERP, reporting, sales automation, and office productivity packages. Progent can provide assistance with one-shot projects such as site relocations and massive software upgrades, longer term projects like management reporting application development and customization, database application development and administration support, and web design, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or urgent services such as data restoration and malware cleanup.

  • Application Hosting
    Progent can host critical business applications like Exchange and Microsoft SQL to provide small and midsize companies with higher levels of dependability, protection, and performance than is feasible using the type of in-house data center that is practical for the majority of small and midsize organizations. Because Progent utilizes the same facilities that host the gear of some of the planet's largest IT companies, Progent can eliminate the cost of building and managing the systems required for world-class environmental control, power failover, and uninterruptible Internet access. For hosted applications, Progent can also ensure that upgrades and service packs stay updated, security and performance is constantly tracked, and systems are regularly backed up and ready for complete and prompt restoration. Learn more concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting services for all of a small organization's production servers in an environment that not only delivers the top degree of availability and extensibility but that is in addition easy for customers to migrate to another support firm or to bring in-house if your situation calls for it. Progent's Private Cloud hosting is based on tested virtual server techniques that allow businesses with multi-vendor environments to benefit significantly on the expense of hardware, system support, and network administration while achieving enterprise-class reliability and an unprecedented level of vendor alternatives. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based software in one centrally administered package, can support the multi- platform and loosely standardized networks typical of small companies, and retains control of the software in the client's hands so that moving to a new virtualized system is fast, safe, and inexpensive. This avoids becoming a captive to a specific hosting service while still offering all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers advanced online support to help organizations of any size integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that combine physical resources as well as public clouds. To help you to incorporate public cloud services with networks, Progent offers a range of public cloud integration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's low-cost ProSight portfolio of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and allows fast restoration of critical files, applications and VMs that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map out, track, enhance and debug their networking appliances like routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you’re making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory (AD) environment. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's ability either to block or recover quickly after a ransomware incident. Progent will work with you personally to collect information about your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup/recovery system that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for Salem, Oregon Businesses
Progent's size, breadth and depth of technical expertise, and familiarity with corporate network consulting allow small companies to sidestep the pitfalls associated with over reliance on small service firms or individual consultants.

Working with Progent allows your small business to:

  • Avoid Over Reliance on Freelance Consultants
    For IT support, smaller businesses often depend excessively on individual engineers. Although freelance service providers have lower overhead than larger support organizations and can afford to charge nominally smaller fees, individuals are frequently unable to respond quickly to critical situations. If an independent engineer is occupied with another client, sick, on travelling, or in class, the lack of backup personnel may force your business to wait for help during a crisis. As your company expands, network downtime or problems with line-of-business applications get more costly. The money you thought you were conserving on an independent consultant can evaporate quickly because of lower productivity. In addition, when independent engineers encounter new problems, the unavailability of a large consulting team to count on for assistance forces them to learn in place while your company winds up with the bill for their continuing training.

  • Have Access to Certified Professionals in Complex Network Issues
    The majority of small support firms or freelance consultants focused on small company network support are capable of delivering connect-the-dots solutions but don't have the background to deal efficiently with complex network infrastructures that have a variety of operating systems, multiple sites, Voice over IP systems, remote clients, integrated accounting and analytical applications, data-driven web sites, and custom business applications. Progent's experience with worldwide companies and Progent's extensive staff of experts can be valuable to your small business because enterprise environments are characteristically complex, integration problems demand in-depth understanding of in numerous technical disciplines, and reaching an acceptable degree of robustness, reliability, and protection requires industry-tested processes.

  • Create a Firm Foundation for Growth
    Small businesses typically begin with an IT system cobbled together on a shoestring budget. Without a solid basis, a series of improvised repairs commonly get thrown onto of a tenuous foundation. As a business grows, reliability and scalability issues can obstruct the success of the business. These networks need thorough assessment, smart business analysis, and broad-based expertise to upgrade to a network environment that can act as the solid basis to meet critical business requirements and support future expansion.

  • Work with Solution Finders, Not Product Vendors
    Smaller companies require guidance and insight to work through an ever more complicated array of IT options available for enabling business growth and improving efficiency. Businesses do not need an IT engineer or service firm that tries to promote products. Progent eliminates conflicted motives by not selling any products. Progent offers services exclusively. This permits Progent to match technical support with the real interests of customers. Mixing IT support and product reselling can lead to a situation where the recommended solution is based on a preselected technology rather than being based on the actual needs of a small business.

Get in Touch with Progent
In case your Salem, Oregon company wants to get in touch with Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Support
For fast remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).















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