Salem, OR Remote Support from Certified Computer Network Service Professionals
Progent's computer network support services can provide your Salem, OR business low cost and reliable access to world-class IT professionals. By providing network consulting service when you need it, providing specialized knowledge for critical technologies, delivering unique services such as 24x7 network monitoring, and charging only for support you receive, Progent gives your Salem, Oregon company an affordable alternative for maximizing the business value of small office networks. Whether you run an onsite datacenter, rely on cloud-based resources, or have a hybrid cloud-and-local network, Progent is the smart way for organizations and local governments to create and maintain a reliable and safe IT network and to benefit from fast availability of the skilled consulting usually available only to enterprises who are able to maintain a large in-house information technology organization.

For medium-size and enterprise businesses, Progent can provide co-sourcing services to reinforce the technical skills of your internal IT service personnel. This can save money and minimize technical risks for major projects such as software development, disaster recover/business continuity preparedness, network security audits, office consolidations, or software migrations and upgrades.

Progent can also offer the services of certified experts to assist your business to plan and implement a sensible cloud strategy.

Main Practice Areas Supported by Progent for Salem, Oregon Business Networks
A Microsoft-certified Partner consulting firm with a large group of Cisco qualified CCIE network experts and Apple Computer accredited engineers, Progent provides urgent assistance and low-cost online consulting to Salem, OR businesses for a broad array of computer technologies such as:

Service Delivery Options Available for Salem, Oregon Businesses
Progent has a selection of options for providing small companies with affordable computer services for troubleshooting, system architecture, hosting, and network management. Progent's model for delivering computer support is based on the Help Desk Call Center operational structure familiar to larger IT support organizations. Progent's Help Desk Call Center Support Model promotes rapid response, comprehensive activity documentation, consistent follow-through, and tight expense monitoring across a range of IT service delivery alternatives that include remote troubleshooting, onsite help, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and routine online support for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support experts can assist clients to troubleshoot and fix network problems without the cost or time loss of on-premises support visits. The background of Progent's IT consultants allows them to handle most IT issues quickly. For complex issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-based signup process for first-time customers to accommodate emergency network problems and Progent charges per minute with no startup fees or time minimums, so you pay only for the support you receive. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISSP-certified security professionals. Find out more details concerning Progent's remote computer troubleshooting expertise.

  • On-site Service
    Progent provides onsite computer support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service personnel can work in tandem with Progent's remote support engineers to deliver small and midsize businesses the optimal solution: on-premises support technicians when you require them plus the remote help of Progent's worldwide team of IT engineers, security specialists, and business application developers. The response time for in-person service calls is typically less than 24 hours. There is no sign-up or retainer charge for registering as a Progent client for onsite support. Learn more about how and why to register for Progent's in-person computer support.

  • Help Desk Call Center
    Progent's Help Desk Services are designed for small and midsize businesses who need prompt and reliable access to an online Helpdesk with effective telephone support, remote repair tools, and sufficient technical depth for full escalation. Since small and midsize businesses usually have tight IT budgets and can spare little executive bandwidth for dealing with network support tasks, Progent's Contact Center Services can be the most cost-effective way to make sure that business computer networks are always productive. Learn more about Progent's Help Desk Call Center services.

  • IT Consulting Expertise
    Progent offers small businesses affordable access to world-class IT professionals who can deliver help with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, network security engineering, fault tolerant it system consulting, server virtualization solutions, plus configuration, programming and training for small business software including financials, operations, reporting, sales automation, and office productivity suites. Progent can help with one-time projects including office moves and major software upgrades, longer term initiatives such as business information application development and customization, relational database software development and administration support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network health monitoring and network administration, or urgent services like data restoration and malware removal.

  • Application Server Hosting
    Progent can host vital applications like Exchange Server and Microsoft SQL Server to provide small businesses with higher degrees of reliability, security, and performance than is possible using the class of in-house data center that is realistically affordable for the majority of small organizations. Since Progent uses the same facilities that host the equipment of some of the world's largest information technology organizations, Progent can eliminate the expense of creating and managing the infrastructure needed for world-class cooling, electrical failover, and uninterruptible Internet access. For managed applications, Progent can also make sure that upgrades and revisions stay updated, security and efficiency is constantly monitored, and systems are regularly backed up and ready for full and rapid restoration. Find out additional information concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for the entirety of a small or midsize company's servers in an environment that not only provides the top degree of availability and scalability but that is also simple for clients to transfer to another support firm or to move internally when your circumstance warrants it. Progent's Private Cloud hosting service is founded on mature virtualization technologies that allow businesses with mixed networks to benefit significantly on the expense of hardware, system maintenance, and network administration while achieving enterprise-class availability and an unparalleled degree of vendor alternatives. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally administered solution, can handle the mixed- platform and loosely standardized environments common with small businesses, and keeps control of the software licenses in the customer's possession so that migrating to a different virtual system is quick, safe, and inexpensive. This eliminates becoming a captive to a single hosting provider while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent can provide advanced remote support to help businesses of all sizes connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-only systems or in hybrid architectures that utilize physical resources along with cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 integration with on-premises Exchange deployments, Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight line of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a single platform to automate the entire threat progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also help you to set up and test a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital data, applications and VMs that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, track, optimize and debug their connectivity appliances like routers, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that require important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top data security vendors to deliver centralized control and comprehensive protection for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT management personnel and your Progent consultant so all potential issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can save as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the deployment of your essential network assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's ability either to block or recover quickly from a ransomware attack. Progent will work with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup/recovery environment that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for Salem, Oregon Businesses
Progent's size, breadth and depth of information technology skill, and experience with corporate network consulting enable small companies to avoid the pitfalls related to over dependence on thinly staffed service firms or freelance consultants.

Working with Progent allows your small business to:

  • Avoid Over Reliance on Individual Consultants
    For IT services, smaller companies often rely heavily on independent consultants. Although individual support providers carry lower expenses than more substantial IT service firms and can typically bill nominally lower rates, they are sometimes stretched to far to react quickly to urgent situations. If an independent consultant is busy with different customer, ill, on vacation, or in class, the lack of backup personnel may force your company to go without help during a crisis. As your small business expands, network unavailability or difficulties with critical applications get more expensive. The dollars you believed you were conserving on a freelancer can be eaten up quickly because of lower productivity. Also, when independent consultants encounter new problems, the lack of a big engineering team to depend on for assistance requires them to learn in place while your organization ends up with the costs for their continuing education.

  • Gain Access to Expertise in Complex Network Solutions
    The majority of small service firms or freelance engineers who concentrate on small business network support may excel at delivering routine solutions but don't have the experience to deal efficiently with complicated IT configurations that have a variety of platforms, multiple sites, Voice over IP systems, mobile workforces, integrated financial and analytical software, data-driven web sites, and specialized business applications. Progent's experience with worldwide companies and Progent's large staff of experts can benefit your business because enterprise environments are inherently complex, integration issues demand thorough knowledge in many technical areas, and reaching a high degree of robustness, availability, and security calls for enterprise-proven best practices.

  • Build a Firm Foundation for Growth
    Small businesses typically start with an IT system implemented on a shoestring budget. Lacking a strong architecture, a series of improvised repairs commonly get piled onto of a marginal foundation. As a company evolves, reliability and expandability problems can obstruct the productivity of the organization. Such environments require proper assessment, intelligent strategic planning, and broad-based experience to migrate to an IT infrastructure that can provide the reliable basis to meet current business needs and ease downstream growth.

  • Work with Solution Consultants, Not Product Resellers
    Smaller businesses need direction and insight to navigate through an ever more complicated maze of IT alternatives offered for enabling growth and enhancing efficiency. Businesses do not need a network engineer or service organization that tries to promote a product. Progent avoids conflicted motives by not selling hardware and software. Progent offers consulting and services only. This allows Progent to align consulting support services with the genuine needs of customers. Combining IT consulting and product reselling can result in a situation where the proposed solution is based on a predetermined technology rather than being based on the actual requirements of a client.

Get in Touch with Progent
In case your Salem, Oregon company wants to contact Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Immediate Online Technical Help
For fast remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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