Professional Online Support for Salt Lake City, Utah Small Business Computers from Certified Consultants
Small businesses have typically been overlooked by major network support firms. Some small businesses allow themselves to grow dangerously dependent on individual consultants or small consulting organizations who lack the bandwidth or comprehensive knowledge to react quickly or effectively to network emergencies. Still other small companies resort to mass-market service providers that employ personnel trained to offer standardized solutions to common issues but who are missing the background and technical scope to handle the variety of configurations and lack of standardization typical of small business IT networks.

Progent's proven methodology for delivering low-cost and successful network service to small companies has made Progent one of the top Microsoft-certified IT consulting firms in the industry. Progent has delivered remote help to businesses in every state in the United States (refer to Progent's client testimonials).

For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to reinforce the skills of your in-house network support staff. This can cut costs and help meet schedules for major IT initiatives such as software design and development, business continuity planning and testing, network security audits, merging datacenters, or technology migrations.

Progent can also provide access to certified experts to help your business to design and implement your cloud computing strategy.

Core Areas of Expertise Serviced by Progent's Consultants for Business Networks in Salt Lake City, Utah
Progent's national group of certified support professionals provides support for all facets of network technology found in companies of any size. Practice areas served by Progent in Salt Lake City include:

Support Delivery Alternatives Available for Salt Lake City, Utah Companies
Progent has a selection of options for providing small and midsize businesses with cost-effective IT services for troubleshooting, system architecture, hosting services, and network management. Progent's paradigm for providing network support is built on the Help Desk Call Center operational structure familiar to larger IT support organizations. Progent's Contact Center Support Mechanism promotes rapid support, thorough activity documentation, dependable follow-up, and strict cost control across an array of network service delivery modes that include online repairs, in-person help, top-level consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers urgent and routine online assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service experts can assist customers to analyze and fix network problems without the expense or delay of on-premises service visits. The experience of Progent's IT engineers allows them to handle the majority of IT problems quickly. For the most complex issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-accessible registration procedure for first-time clients to address emergency network problems and Progent charges per minute with zero sign-up fees or time minimums, so you pay only for the assistance you receive. Specialists you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Find out additional details concerning Progent's online computer support services.

  • On-site Support
    Progent provides on-site technical assistance for registered clients in major metropolitan areas in the United States. Progent's on-site service technicians can operate in tandem with Progent's remote service engineers to give small companies the optimal solution: in-person support technicians when you need them plus the on-line help of Progent's worldwide team of IT consultants, security specialists, and business application developers. The response time for on-site service visits is typically less than 24 hours. There is no start-up or retainer fee for registering as a Progent client for on-premises support. Find out more concerning how to sign up for Progent's in-person network service.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are intended for all businesses who require prompt and reliable access to a professional Helpdesk with effective phone assistance, remote repair tools, and enough technical depth for all needed problem escalation. Because smaller businesses usually have tight IT budgets and can provide little management attention for dealing with IT support tasks, Progent's Help Desk Services could be the most cost-effective way to ensure that business computer networks are always up and running. Read more concerning Progent's Helpdesk services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses affordable access to world-class consultants who can deliver assistance with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, company-wide network protection engineering, non-stop network consulting, server virtualization solutions, plus integration, customization and support for small business software including accounting, operations, management reporting, CRM, and productivity software. Progent can provide assistance with short-term projects including site moves and massive system upgrades, longer term projects such as management reporting software development and support, relational database software development and administration support, and web development, continuing services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and network administration, or emergency response such as data restoration and malware removal.

  • Application Server Hosting
    Progent can host critical applications such as Exchange and MS SQL to provide small businesses with higher degrees of reliability, protection, and performance than is feasible with the type of on-site data center that is achievable for the majority of small and midsize organizations. Since Progent uses the same facilities that support the equipment of some of the planet's largest IT companies, Progent can eliminate the cost of creating and managing the infrastructure needed for enterprise-class environmental control, electrical backup, and redundant Internet connectivity. For managed applications, Progent can also see to it that upgrades and revisions remain current, protection and performance is constantly tracked, and systems and data files are regularly backed up and ready for complete and prompt restoration. Find out more about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small or midsize company's production servers in a setting that not only delivers the top level of dependability and scalability but that is in addition convenient for customers to migrate to a different support provider or to bring in-house when your circumstance warrants it. Progent's Private Cloud hosting is built around mature virtualization techniques that permit small businesses with mixed networks to benefit dramatically on the expense of hardware, system maintenance, and network administration while getting world-class availability and an unprecedented degree of vendor options. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered solution, can support the multi- OS and loosely standardized environments common with small businesses, and keeps control of the software in the client's hands so that migrating to a new virtualized system is quick, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide expert remote consulting support to help businesses of any size connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that combine on-premises IT assets as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight series of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the entire threat progression including blocking, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your company's unique needs and that helps you prove compliance with legal and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require immediate action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital data, apps and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating appliances that need important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security companies to deliver centralized control and world-class protection for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further level of inspection for inbound email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management personnel and your assigned Progent consultant so all looming issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect information related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with information security requirements, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's preparedness either to stop or recover rapidly from a ransomware incident. Progent will consult with you directly to collect information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient AV and backup/recovery system that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Salt Lake City, Utah Small Businesses
Progent's size, breadth of technical expertise, and experience with corporate network support enable small and midsize companies to sidestep the pitfalls related to excessive dependence on thinly staffed service firms or independent consultants.

Working with Progent's Experts enables your company to:

  • Prevent Over Reliance on Freelance Consultants
    For IT services, smaller businesses often rely excessively on independent consultants. Though individual support providers carry lower overhead than larger IT service organizations and can typically charge nominally smaller rates, they are frequently spread too thin to respond rapidly to urgent network problems. If an independent consultant is busy with different client, ill, on travelling, or in class, the absence of backup personnel may force your company to wait for assistance in case of an emergency. As your small business expands, network unavailability or problems with line-of-business applications get more costly. The money you believed you were saving on an independent consultant can evaporate quickly because of lost productivity. In addition, when independent consultants encounter new problems, the unavailability of a large engineering team to count on for assistance forces them to train on the job while your company winds up with the costs for their continuing education.

  • Have Access to Expertise in Sophisticated Information Technology Issues
    The majority of smaller service firms or freelance consultants who concentrate on small business IT support may excel at providing routine solutions but don't have the background to work cost-effectively with complex IT configurations with mixed platforms, many offices, Voice over IP systems, mobile workforces, integrated accounting and operational software, data-driven web sites, and custom line-of-business software. Progent's background with worldwide enterprises and Progent's large staff of experts can benefit your small business because enterprise networks are by nature complex, integration problems require in-depth understanding of in many technical areas, and achieving an acceptable level of stability, reliability, and security requires enterprise-tested processes.

  • Create a Firm Basis for Growth
    Small businesses often begin with an IT system cobbled together on a shoestring budget. Without a solid basis, a series of ad hoc fixes often get tossed on top of a tenuous structure. As a business evolves, reliability and expandability issues can undermine the success of the business. Such networks require thorough assessment, smart business planning, and broad-based expertise to migrate to an IT infrastructure that can provide the solid basis to handle current business needs and ease future expansion.

  • Team with Solution Providers, Not Product Vendors
    Smaller businesses need guidance and education to navigate through an increasingly complicated array of IT options available for accelerating business growth and enhancing efficiency. They do not need an IT consultant or service firm that tries to sell them products. Progent eliminates conflicts of interest by not reselling any products. Progent provides consulting and services only. This permits Progent to align technical support services with the real needs of customers. Mixing network support and product selling can lead to a situation where the recommended solution is based on a preselected vendor instead of being based on the true needs of a customer.

How to Contact Progent
If your Salt Lake City, Utah company wants to contact Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Fast Remote Network Assistance
For immediate remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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