Overview of Progent's Support Expertise for BlackBerry Technology
RIM BlackBerry Consulting and Support ServicesWireless connectivity to messages, contacts, calendars, and web applications has become a critical capability of information systems for companies of any type. BlackBerry smartphones are among the most popular devices for maintaining location-independent communications. But the network architecture needed to accommodate BlackBerry smartphones has grown significantly more complex as the insistence on high availability and rock-solid security has heightened. Progent's RIM qualified engineers focus in delivering small businesses world-class IT support and troubleshooting services that are economical and effective.

Being a Microsoft Gold Partner with more than a decade of experience consulting on MS Exchange, Progent's consultants can provide broad expertise for incorporating RIM BlackBerry and Microsoft products by delivering services like Exchange 2010 consulting and by offering complementary support services such as Microsoft Lync Server 2010 integration and MS Office Communications Server support to manage Instant Messaging and Presence. Progent's Microsoft SQL 2016 consultants and Microsoft SQL 2014 experts can configure and repair your SQL database server to work optimally with BlackBerry BES Server, and Progent's MS System Center Data Protection Manager specialists can help you to design backup and restore processes to safeguard your messaging data and minimize productivity disruption in the event of a crash of your messaging system.

Progent also maintains one of the country's largest teams of Cisco qualified CCIE network consultants who are accessible remotely to provide expert assistance for architecting and repairing your IT network infrastructure so it accommodates your BlackBerry solution with high levels of resilience, expandability, protection, and maintainability. Cisco Certified Internetwork Experts are highly-qualified network consultants who are awarded this top-level classification only after thorough examination by Cisco. CCIEs are able to handle even the most complex problems surrounding network architecture, implementation, repair, and maintenance.

Integration Support for BlackBerry Enterprise Server (BES)
Research in Motion's advanced solution for administering big collections of BlackBerry devices is the BlackBerry Enterprise Server. This sophisticated tool allows Exchange Server, Lotus, or Novell GroupWise users to transmit and receive messages that are encrypted during transit to ensure optimum security. BlackBerry Enterprise Server also simplifies a wide selection of critical administrative tasks that span from smartphone setup and upgrades to wireless security and fault tolerance.

BlackBerry Enterprise Server Configuration Assistance

Progent's BlackBerry-qualified engineers can assist you to utilize RIM BlackBerry Enterprise Server to perform routine jobs like:

  • Deploy and manage applications
  • Plan device, program, and policy updates
  • Upgrade BlackBerry device software wirelessly
  • Manage user and group settings with BlackBerry's extensive selection of IT policies

Progent's BlackBerry-qualified engineers can also assist your company to utilize BES Server to implement important tasks not available with the less advanced BlackBerry Enterprise Server Express. These tasks include:

  • Set up and manage BES Server's fault-tolerant architecture based on virtualization
  • Deploy BlackBerry devices wirelessly
  • Establish specialized management roles
  • Automatically track and analyze the integrity of your solution

Expert RIM BlackBerry Consulting and Technical Support Available Remotely from Progent
Progent's certified BlackBerry engineers are available by phone to provide prompt assistance to companies in the San Antonio area or anywhere in the state of Texas. Progent's seasoned remote consulting team has helped IT organizations resolve network problems and cut support costs in each state in the United States and established a substantial base of loyal clients. (Refer to Progent's client testimonials.)

Progent offers remote help for a wide selection of issues associated with RIM BlackBerry software and devices such as wireless synchronization, integration with Exchange, managing BlackBerry Enterprise Server, and strengthening wireless security. Important RIM BlackBerry certifications earned by Progent's support experts include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent can provide the services of a BlackBerry Certified Solution Designer to help your company to plan, install, validate, troubleshoot, and produce documentation for a wireless solution built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's advanced engineering services for BlackBerry technology include business and technology needs assessment, system architecture, roll-out planning and implementation, performance optimization, configuration of a fault-tolerant environment, information backup and business recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your technical objectives and to create a mobile wireless solution that fits within your IT budget and supports your business strategy. Progent can clarify the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's ability to accommodate a BlackBerry Enterprise Server, help you to decide which management model and equipment meet your needs, and evaluate your email and messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make smart choices about alternatives for software editions, processors and storage, network architecture, and application configuration.

To optimize system security, Progent's BlackBerry expert can assist your company to select and activate appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-certified security engineers to perform network-wide security assessment and compliance validation and suggest improvements to accommodate your BlackBerry solution.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for installing, administering, monitoring, and maintaining one or multiple BlackBerry BES Servers in an email system powered by Exchange Server. Progent's BlackBerry-certified consultant offers support skills in important areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can help you to add and remove BlackBerry device clients on Microsoft Exchange Server and Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, back up and maintain storage groups, configure permissions, install the MDS and IM, deploy push and pull access control lists, manage Exchange Server data flow, generate, update, and assign WLAN and Virtual Private Network configurations, set up SNMP traps, and generate management reports to summarize SNMP data.

Progent's BlackBerry engineer can support your BlackBerry technology in a variety of environments that can include Microsoft Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Qualified Professional
In order to ask Progent about consulting help for BlackBerry wireless technology, call 1-800-993-9400 or see Contact Progent.
















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