World-class Online Support Services for BlackBerry Environments
RIM BlackBerry Remote Troubleshooting AssistanceSafe and reliable connectivity from mobile phones to messaging systems like Microsoft Exchange, Lotus, or Groupwise has become a necessity for companies of any type who wish to maximize competitiveness. RIM's BlackBerry smartphones and the BlackBerry Enterprise Server are among the premiere technologies for enabling and administering mobile communications. However, supporting efficient BlackBerry environments is increasingly complex due to the advanced mechanisms that exist to meet the requirement for world-class security and fault tolerance. Progent's BlackBerry qualified consultants are expert at delivering remote consulting and support services for BlackBerry systems, reducing support costs and resolving issues more quickly than is feasible with traditional on-premises consulting.

Progent has a seasoned group of online engineers qualified to maintain networks that include products from all popular vendors. (See industry certifications of Progent's consultants.) Progent's Cisco-certified CCIE engineers can help your company to resolve complex problems with your infrastructure. Progent's Apple certified specialists can assist your business to integrate Macs with your wireless communications environment and can provide help with iPhone integration and management. Progent's Linux consultants can provide help for managing application servers powered by various distributions of Linux including RedHat Linux, SUSE, Debian GNU/Linux, CentOS, Ubuntu Linux, Mandriva Linux, PCLlinuxOS Linux, fedora, and Gentoo Linux. This range of practice areas allows Progent to act as a one-stop source for any IT support needed in mixed-vendor environments and eliminates the blame game that small organization commonly encounter when looking for computer help.

Progent's IT security consultants have earned top security credentials such as GIAC and Certified Information Systems Security Professional (CISSP). Progent's world-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small companies include a pair of ultra-affordable security vulnerability testing service packages that allow small companies to receive a professional security evaluation from a Progent security engineer to uncover possible weaknesses in the security posture you present on both sides of your firewall.

BlackBerry Enterprise Server (BES) Consulting and Technical Help
The BlackBerry Enterprise Server offers businesses a single and safe mechanism for integrating BlackBerry wireless devices into their messaging, collaboration, and application environment. BlackBerry Enterprise Server (BES) enables mobile BlackBerry users to connect to Exchange, Domino, or Groupwise email and to synchronize BlackBerry devices with PC desktops to ensure up-to-date information for collaborative programs like schedules, contact lists, to-do lists, instant messaging, and custom business programs. Thanks to BlackBerry Enterprise Server integration with Exchange Server, mobile workers with BlackBerry smartphones have push-based access to Exchange messages as well as to instant messaging-aware applications through Microsoft Office Communications Server and Microsoft Lync Server 2010 support.

BlackBerry BES Server Support Services

Progent's BlackBerry-qualified consultants can help you plan, configure, and maintain BlackBerry BES Server so that you improve the efficiency of BlackBerry clients, streamline the administration of a BlackBerry solution, and lower the cost of maintaining a mobile workforce.

Expert RIM BlackBerry Technical Support Offered Remotely from Progent
Progent's certified BlackBerry support specialists are accessible by phone to provide prompt technical help to companies in the San Antonio region or anywhere in the state of Texas. Progent's experienced remote technical support team has helped businesses resolve computer problems and reduce support costs in every state in the U.S. and established a substantial base of satisfied clients. (See Progent's customer testimonials.)

Progent can provide online consulting support for a wide selection of issues associated with BlackBerry products such as synchronization, configuration with Exchange Server, setting up BlackBerry BES Server, and strengthening mobile security. Important RIM BlackBerry credentials earned by Progent's consulting experts include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for installing, managing, monitoring, and maintaining one or several BlackBerry BES Servers in an email system based on Microsoft Exchange Server. Progent's BlackBerry-certified consultant has expertise in key technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can assist you to add and remove BlackBerry device clients on Microsoft Exchange Server and Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry devices and user accounts, back up and maintain storage groups, configure permissions, set up the MDS and IM, install access control lists, manage Exchange data flow, create, update, and assign WLAN and Virtual Private Network configurations, implement SNMP traps, and generate management reports to summarize SNMP results.

Progent's BlackBerry expert can support your BlackBerry technology in a number of environments such as Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to help you to design, install, test, troubleshoot, and document a mobile wireless solution built on the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's advanced consulting support services for BlackBerry technology include business and network requirements analysis, solution architecture, installation planning and implementation, performance optimization, configuration of a fault-tolerant environment, data backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your operational objectives and to create a mobile wireless system that meets your information technology budget and aligns with your business strategy. Progent can clarify the impact of your operational processes on the design of a BlackBerry Enterprise Solution, assess your current network infrastructure's ability to support a BlackBerry Enterprise Server, assist you to determine which administration model and physical components match your needs, and evaluate your messaging environment topology. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed decisions about alternatives for software versions, server hardware and storage, network design, and application configuration.

To optimize network security, Progent's BlackBerry consultant can help you to choose and activate sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-certified security engineers to perform network-wide security vulnerability and compliance testing and suggest improvements to accommodate your BlackBerry solution.

Call or Email Progent for Help from a RIM BlackBerry-Certified Expert
In order to contact Progent about consulting assistance for BlackBerry wireless integration, call 1-800-993-9400 or go to Contact Progent.

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