World-class Remote Consulting Services for BlackBerry Technology
BlackBerry Online Troubleshooting HelpSecure and dependable connectivity from smartphones to messaging systems like Exchange, Lotus Domino, or Groupwise has become mandatory for companies of any size who want to maximize productivity. RIM's BlackBerry smartphones and the BlackBerry Enterprise Server are among the premiere technologies for enabling and administering wireless communications. However, maintaining efficient BlackBerry environments has become complex due to the sophisticated mechanisms that exist to fulfill the requirement for enterprise-class security and fault tolerance. Progent's BlackBerry certified engineers are experienced at delivering remote consulting and support services for BlackBerry environments, reducing service expenses and taking care of problems more quickly than is feasible with conventional on-site service providers.

Progent has a seasoned team of online consultants certified to support IT system that incorporate technology from all popular vendors. (Refer to industry certifications of Progent's engineers.) Progent's Cisco-certified CCIE engineers can help your company to resolve challenging issues with your network environment. Progent's Apple certified experts can assist your business to integrate Macintosh computers with your mobile communications environment and can provide expertise with Apple iPhone integration. Progent's Linux engineers can provide assistance for supporting application servers based on all leading versions of Linux such as RedHat Linux, SUSE, Debian-GNU, CentOS, Ubuntu, Mandriva, PCLlinuxOS Linux, fedora, and Gentoo. This breadth of practice areas allows Progent to offer a convenient solution for any consulting assistance required in multi-vendor networks and eliminates the finger-pointing that small organization commonly confront when looking for technical help.

Progent's network security consultants have been awarded top security accreditations such as Certified Information Security Manager (CISM) and Information System Security Architecture Professional (ISSAP). Progent's world-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small companies include two ultra-affordable security vulnerability scanning service bundles that enable small businesses to receive an independent network security evaluation from a Progent security engineer to uncover potential risks in the security profile you present on both sides of your firewall.

Consulting and Technical Help for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) streamlines administration and maintenance of RIM BlackBerry wireless handsets, offering a centralized solution for handling critical jobs such as smartphone installation, upgrades, and deactivation while also offering a strong infrastructure for data protection and high availability. BlackBerry Enterprise Server delivers seamless communication between Exchange Server, Groupwise, or Lotus Domino messaging servers and BlackBerry users and supports over-the-air synchronization.

RIM BlackBerry Enterprise Server Integration Support

BlackBerry Enterprise Server features a variety of security options beginning with automatic encryption of information transmitted between a BlackBerry smartphone and BlackBerry BES Server using AES or Triple DES. BlackBerry Enterprise Server also permits great versatility in selecting levels of protection to match the specific requirements of your company's environment. Progent's BlackBerry authorized consultants can assist your company to choose powerful security functions and activate them wirelessly. Examples of these over-the-air selectable security features include:

  • Lock down a BlackBerry device
  • Erase information from a lost or stolen smartphone
  • Disable Bluetooth functionality
  • Activate built-in defenses against malware

BES Server also provides versatility in determining mechanisms to keep BlackBerry users from installing or running unsafe or prohibited code. Progent can help you to choose protective techniques such as:

  • List exactly which programs are permitted on the device
  • Prevent external programs from using persistent memory on the device
  • Select which functions third-party programs can use on the BlackBerry smartphone
  • Limit the kinds of connections third-party software running on the smartphone can establish
  • Prevent all third-party applications from being installed or executed on the BlackBerry device

Expert RIM BlackBerry Consulting Services Available Online from Progent
Progent's certified RIM BlackBerry support specialists are accessible remotely to provide expert technical help to businesses in the San Antonio region or throughout the state of Texas. Progent's seasoned online technical support team has helped IT organizations solve network issues and cut IT service expenses in each state in the U.S. and established a substantial following of loyal clients. (See Progent's client testimonials.)

Progent can provide online assistance for a broad selection of issues associated with BlackBerry software and devices such as synchronization, integration with Exchange, managing BlackBerry BES Server, and strengthening mobile security. Major RIM BlackBerry certifications awarded to Progent's consulting experts include:

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent offers the support of a BlackBerry Certified Solution Designer to help your company to design, deploy, validate, repair, and produce documentation for a mobile wireless solution built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's high-level consulting support services for BlackBerry technology include business and technology needs assessment, solution design, deployment planning and implementation, performance tuning, configuration of a high-availability architecture, information backup and disaster recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your operational objectives and to design a wireless system that meets your IT budget and aligns with your business plans. Progent can explain the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your existing network infrastructure's ability to accommodate a BlackBerry Enterprise Server, assist you to determine which management model and hardware products meet your requirements, and evaluate your email and messaging system topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart choices concerning options for software editions, processors and mass storage, network architecture, and application set up.

To maximize system protection, Progent's BlackBerry consultant can assist your company to select and activate sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-qualified security specialists to perform company-wide security vulnerability and compliance validation and suggest improvements to accommodate your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, administering, monitoring, and maintaining one or several BlackBerry Enterprise Servers in a messaging environment powered by Microsoft Exchange. Progent's BlackBerry engineer offers expertise in important technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can show you how to install and remove BlackBerry smartphone users on Exchange Server and Microsoft Active Directory, configure, monitor, and manage BlackBerry BES Server, manage BlackBerry handhelds and user accounts, archive and support storage groups, apply permissions, set up the Mobile Data System (MDS) and Instant Messaging, install push and pull access control lists, manage Exchange data flow, create, edit, and apply WLAN and VPN configurations, set up SNMP traps for alerts, and produce management reports based on SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry technology in a number of environments that can include Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

Contact Progent to Get Support from a BlackBerry-Qualified Consultant
To ask Progent about engineering support for BlackBerry mobile wireless technology, call 1-800-993-9400 or see Contact Progent.

© 2002- 2018 Progent Corporation. All rights reserved.