Consulting and Technical Support for BlackBerry Environments
BlackBerry ConsultantsBlackBerry mobile PDAs were once one of the most successful solutions for maintaining location-independent access to email, scheduling, web programs, and other critical business data. Progent offers San Antonio, Texas businesses support from BlackBerry-certified experts who can help companies to maintain their BlackBerry environments or transition smoothly to a modern smartphone solution.

As the complexity of small business networks has increased, and as the need for world-class protection, reliability, and disaster recovery has grown to be the standard for companies of all sizes, successful integration and maintenance of BlackBerry solutions has become increasingly challenging. To address areas such as data protection, disaster recovery, and synchronization of BlackBerry handhelds with diverse messaging systems and shared databases, small organizations often resort to outside consulting professionals who specialize in RIM BlackBerry installation and troubleshooting.

Progent can provide the services of BlackBerry-qualified consultants who can assist small organizations to plan, administer, and repair BlackBerry-based environments economically and efficiently, dispensing with the requirement for an internal BlackBerry solutions expert and reducing the expense and hassle of supporting mobile work groups. Progent's BlackBerry specialists have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security professionals. This range of knowledge, coupled with Progent's efficient online service delivery model, provides small companies an economical alternative for integrating BlackBerry technology seamlessly into their IT network.

Progent's engineers can help your company with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Microsoft Exchange setup so that your database and email systems function optimally with BlackBerry Enterprise Server. Progent can also help you to upgrade from previous versions of BlackBerry and Microsoft software, set up streamlined administration utilities to enable you to track and support BlackBerry smartphones across your company, define security policies that make sense for your business, develop custom mobile applications, and make sure that your network infrastructure is appropriately designed to handle your BlackBerry clients. Also, Progent's business continuity specialists can help make sure that your BlackBerry data is included in your regular backup procedures so that it can be recovered rapidly and safely.

Consulting Expertise for BlackBerry BES Server
RIM's high-end solution for administering large groups of BlackBerry wireless handsets is the BlackBerry BES Server. This sophisticated software allows Microsoft Exchange Server, Lotus, or Novell GroupWise clients to transmit and receive messages that stay encrypted during transit to provide optimum data protection. BES Server also simplifies a wide variety of key management jobs ranging from smartphone deployment and updates to wireless security and fault tolerance.

RIM BlackBerry BES Server Configuration Assistance

Progent's BlackBerry-qualified consultants can help you use RIM BlackBerry Enterprise Server to perform routine tasks such as:

  • Deploy and manage applications
  • Schedule device, program, and policy updates
  • Update BlackBerry smartphone software remotely
  • Manage user and group configurations with BES Server's vast selection of policies

Progent's BlackBerry-qualified consultants can also assist you to utilize BlackBerry Enterprise Server to perform key procedures not available with the entry-level BES Server Express. These procedures include:

  • Configure and manage BlackBerry's fault-tolerant infrastructure using VMware
  • Install BlackBerry devices wirelessly
  • Set specialized management roles
  • Monitor and analyze the overall health of your solution

Progent's Online BlackBerry-Qualified Support is Quick and Affordable
For businesses in San Antonio, Texas who require fast and affordable help from a qualified RIM BlackBerry consultant, Progent offers efficient remote assistance from a seasoned support team who have delivered network solutions to companies in every state in the U.S. (Refer to Progent's client testimonials.)

Online consulting services avoids travel costs and lets engineers resolve problems rapidly, allowing you to minimize lost productivity. Progent's BlackBerry specialists have earned accreditations in all BlackBerry solutions and offer professional support in areas including resolving synchronization issues, deploying BlackBerry Enterprise Server, and designing a protected, high-availability network infrastructure for RIM BlackBerry users. Certifications earned and skill sets mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
Blackberry ConsultingA Progent BlackBerry Certified Support Specialist can assist you to carry out basic support functions such as configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account settings, launching e-mail filters, modifying user accounts, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to run with your corporate messaging software. Progent's seasoned service professionals can in addition assist you to troubleshoot a wide range of problems associated with synchronization, handset detection, messaging consistency, web access, wireless connections, IM, workstation application installation, and Desktop Redirector.

As a leader in providing nationwide remote help for small office IT networks, Progent can provide quick and economical access to a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your wireless support expenses low and, by resolving problems promptly, maximizes the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist has the skills needed to configure and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry specialist can assist you to utilize resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical tasks such as resolving enterprise activation problems, adding and removing BlackBerry device users, setting activation passwords, configuring over-the-air software loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery mechanisms.

Progent's BlackBerry consultants can also show you how to use administration tools such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow issues, and utilizing WiFi for activation. Also, Progent can help you understand the role of IT policies in the BlackBerry BES environment and assist you to define and install appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your existing Exchange Server infrastructure for operating smoothly with BlackBerry BES Server or move your BlackBerry solution to the latest edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for installing, administering, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email system based on Exchange Server. Progent's BlackBerry engineer offers support skills in key areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can help you to add and delete BlackBerry smartphone users on Microsoft Exchange and Active Directory, configure, track, and manage BlackBerry Enterprise Server, administer BlackBerry handhelds and user accounts, back up and maintain storage groups, apply permissions, set up the MDS and Instant Messaging, install access control lists, manage Microsoft Exchange data flow, create, update, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and generate management reports based on SNMP results.

Progent's BlackBerry consultant can help you with your BlackBerry solution in a variety of settings that can include Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

Contact Progent for Assistance from a BlackBerry-Certified Expert
To ask Progent about consulting expertise for BlackBerry mobile wireless integration, phone 1-800-993-9400 or visit Contact Progent.
















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