Fast and Affordable Remote Help for San Antonio Networks
Fast Phone Help for San Antonio NetworksFor organizations in San Antonio or anywhere in the state of Texas, Progent provides online support for information systems based on any mix of Microsoft, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft certified engineers have delivered remote support to businesses in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to solve challenging networking problems, as well as the services of CISSP-certified security consultants to handle advanced security design and troubleshooting issues.

Progent's remote support engineers provide exceptional value due to the fact that they have the practical experience and have access to the advanced tools required to resolve the majority of information system issues quickly. Efficient support lowers immediate expenses because service calls accumulate minimal chargeable minutes. Remote support also avoids the expense of sending a consultant to your site. Your organization saves additionally in indirect expenses by reducing or eliminating network downtime and related costs stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's advanced remote consulting experience is especially valuable in environments that depend on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's pricing model for remote help is designed to stretch your network support dollar. Progent charges per minute for phone assistance, so you are charged only for the services that you actually get. Unlike many remote support organizations, Progent asks for no startup charge or minimum fees. Progent's one-minute billing unit and simple model for pricing eliminate scenarios where speedy. minor repairs somehow turn into major invoices. Progent's skill at solving technical issues quickly means you spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an array of optimized technologies and proven methodologies that ensure the highest degree of efficiency for remote technical support and troubleshooting for computer systems of any size. Progent offers safe Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's remote service group to link to your company's system without breaching corporate security.

Progent's sophisticated service reporting system stores thorough records describing the service that Progent's clients have received. Progent's authorized engineers have the benefit of the history of assistance rendered to each client by every Progent engineer. This database of issues and responses is stored as a readily accessible internal knowledge base that enables Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support improves daily. Progent's high-level certifications and formal partnerships with key industry leaders including Cisco and Microsoft open up other vast technical knowledge bases and permit fast access to vendors' in-house engineering staff with the result that Progent's online consulting experts can find the best solutions promptly.

Online services provided by Progent to companies in San Antonio and anywhere in the state of Texas include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate managed services intended to allow small and mid-size organizations to utilize the same best-of-breed technology used by some of the world's top enterprises. The ProSight line of network monitoring and management services covers all critical areas of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, and infrastructure health monitoring. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security vendors to deliver centralized management and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the entire malware attack progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital data, apps and VMs that have become lost or corrupted due to component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity hardware such as switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding devices that need important updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so any potential problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

Special Support Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for special information technology projects. Billing rates for ongoing consulting projects are set based on the level of expertise of the consultants required. Progent's background in these important fields of computer technology allows customers to execute critical projects economically and on schedule. Progent's special online consulting services include:

  • Help Desk Call Center Services
    Progent's Call Center service options for organizations with environments based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are a convenient solution for companies who don't have the budget to assemble and manage an in-house Help Desk but who need quick access to a reliable Help Desk Call Center with professional telephone support plus the ability to escalate complex tasks to advanced consultants.

    Progent's Help Desk consulting support can guide you in creating an effective new Help Desk Call Center or improving your established organization, identifying or modifying Help Desk Call Center software products to address the unique needs of your corporation, or adding temporary online personnel to supplement your existing Help Desk Call Center resources to handle unusually busy scenarios such as software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk staff of seasoned information technology experts provides your clients in San Antonio or anywhere in the state of Texas fast communication with a large support group with substantial background providing telephone-based help and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's focus is to earn the Help Desk the reputation as a crucial driver of company success, and Progent's policy is to fix rather than just record network issues.

  • Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Experts staff can supply phone-based professional consulting expertise and education in special application fields including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting, custom programming, and training for popular Microsoft applications including Microsoft CRM, Project, MS Office Word, and MS Office Excel. To read more about Progent's expertise, programming, and training services, refer to Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in San Antonio, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your environment so your network maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they grow into network outages, proactive monitoring can head off stressful and expensive network crises. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Mac OS X systems, Microsoft Windows systems, or networks powered by a variety of platforms.
How Your San Antonio Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency online expertise with Windows, Apple Mac, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in San Antonio or throughout the state of Texas, Progent's phone-based network support engineers can provide professional and cost-effective IT support whenever your business requires it. More than 15 years of delivering remote repair services has led to Microsoft Gold Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote access technology to repair network problems quickly while avoiding the cost and lost productivity associated with on-premises service calls.

Even if your San Antonio organization relies on a local independent support technician or maintains a full time organization that know how to handle common computer problems, Progentís Microsoft certified engineers can provide a convenient and seamless remote expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the expertise to resolve sudden network crises or particularly complicated integration problems.

Details of Progent's Online Network Support for San Antonio
Progent's online help, Internet-based troubleshooting, system security expertise, and network administration services give offices in San Antonio or anywhere in the state of Texas the greatest leverage for your support budget. Whether you require occasional phone support and remote troubleshooting or full-time Help Desk outsourcing services and network management, Progent's experts can provide your office world class IT support while permitting you to avoid the cost and hassle of carrying a large internal IT organization. Highlights of Progent's online help program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, depth of IT experience, refined support software, and familiarity with corporate IT allow companies to escape the limitations associated with excessive reliance on smaller service firms, individual freelance service providers, or limited internal IT help.

Progent adds value by providing:

  • Certified Expertise in Microsoft's Entire Line of Servers
    Progent offers in-depth support for Microsoftís popular server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support, Microsoft Windows Server 2008 integration, Windows 2003 Server maintenance, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server management, Exchange Server 2007 and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and SQL 2012 management support.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site visits per minute. As a result, you pay exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in regions where Progent offers in-person support, Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no startup fee and asks no retainer for support services provided during normal working hours. Many support organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for fast solutions so you will not be forced to permit less critical problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or small service organizations who offer minimal documentation or details of services done, every service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service reports transmitted by every consultant to every customer. The practice of detailing and archiving support records results in more effective support and eliminates a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock system tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive rather than reactive. By revealing potential issues before they result in lost productivity, system monitoring can save your IT network from stressful and expensive availability losses.
How Does Our Company Begin Receiving Online Technical Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.

© 2002- 2018 Progent Corporation. All rights reserved.