Immediate Remote Support for San Antonio Networks
Urgent Phone Technical Support for San Antonio NetworksFor organizations in San Antonio or anywhere in Texas, Progent provides online help for networks based on any mix of Microsoft, Cisco, Mac, or Linux technology. Progent's Microsoft qualified engineers have provided remote support to companies in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to help with challenging networking issues, as well as the services of CISSP and CISM-accredited security engineers to help with advanced security design and diagnostic issues.

Progent's remote technical support engineers provide excellent value because they possess the real-world experience and are equipped with the sophisticated technology required to resolve most information system issues rapidly. Efficient support reduces direct costs because service calls accumulate fewer billable minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization benefits additionally with indirect expenses by minimizing or eliminating system downtime and related losses resulting from business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive remote technical support know-how is especially valuable for businesses that are dependent on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing model for remote support is structured to leverage your network support investment. Progent charges by the minute for phone assistance, so you are invoiced just for the support that you receive. In contrast to typical online service organizations, Progent requires no initialization surcharge or minimum job duration. Progent's per-minute billing unit and simple model for billing eliminate situations where speedy. minor solutions somehow end up as big invoices. Progent's skill at solving problems quickly means you spends less cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a set of optimized tools and field-proven methodologies which promote the highest degree of effectiveness for online technical support and repair for computer networks of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the consultants of Progent's remote service group to link to your company's environment without breaching system security.

Progent's proven customer support reporting system includes thorough documentation of all service that Progent's clients have received. Progent's authorized engineers have the benefit of the history of all help rendered to each client by any engineer. This history of trouble tickets and solutions is stored as an easily accessible internal database that allows Progent's online technical professionals to communicate their experiences company-wide to ensure that the quality of Progent's technical support improves daily. Progent's extensive list of accreditations and close partnerships with important vendors such as Cisco and Microsoft open up other vast support knowledge bases and permit fast access to manufacturers' internal product engineers so Progent's remote consulting experts can find the best solutions in the least time.

Remote support services offered by Progent to customers in San Antonio and anywhere in the state of Texas include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price managed services intended to allow small and mid-size organizations to benefit from the same advanced IT solutions deployed by many of the world's leading corporations. Progent's ProSight series of network monitoring and management services covers all key aspects of information technology including email content filtering, security and compliance, automated backup/recovery, network infrastructure management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to provide centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and blocks most threats from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a further layer of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior machine learning technology to guard endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to address the complete malware attack progression including blocking, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup processes and allows rapid restoration of critical data, apps and virtual machines that have become lost or damaged as a result of component failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can provide advanced support to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating complex management processes, ProSight WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system running at peak levels by tracking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so all potential issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved easily to a different hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your essential network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security standards, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure review.

Special Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting professionals for special IT programs. Billing charges for longer-term development or consulting tasks are set according to the level of expertise of the consultants required. Progent's background in these special fields of computer technology allows customers to complete major projects within budget and on time. Progent's special online engineering services include:

  • Help Desk Expertise
    Progent's Call Center support programs for companies with environments that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk outsourcing services are well suited for organizations who don't have the money or time to create an internal Help Desk but who want quick communication with an efficient Help Desk Call Center with proficient telephone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Call Center is designed for larger companies and operates as a transparent supplement to your existing Call Center team. Progent's Virtual Help Desk can act as a an escalation alternative to resolve the toughest computer system problems, or be available in overflow situations when your regular support engineers are swamped.

    Progent's Help Desk staff of seasoned information technology experts gives your customers in San Antonio or anywhere in the state of Texas immediate contact with an effective technical support resource with years of experience delivering phone help and remote diagnostics for networks powered by Microsoft, Cisco, Apple Mac, or UNIX/Linux components. Progent's mission is to earn the Help Desk recognition as a crucial driver of business efficiency, and Progent's intent is to solve instead of simply record IT issues.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts Group offers online and in-depth consulting expertise and education in special business application fields including ERP, MRP, accounting system customization, and CRM. Progent also offers expertise, customization, and education for Microsoft applications such as CRM, Office Project, Word, and Office Excel. For additional information concerning Progent's expertise, custom programming, and training services, refer to Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a previous release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver organizations in San Antonio, or anywhere in the state of Texas, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to fit your environment so that your computer maintenance is proactive and automated. By spotting emerging problems before they expand into full-scale emergencies, system monitoring can head off stressful and expensive network failures. Progent can also provide help with system monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft networks, or networks that incorporate a combination of operating systems.
How Your San Antonio Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent phone-based help with Microsoft Windows, Mac OS X, or Linux networks, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For offices and new businesses in San Antonio or throughout the state of Texas, Progent's phone-based network support engineers are ready to deliver expert and affordable IT support the instant your company has to have it. More than 15 years of delivering online tech support has earned Microsoft Gold Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to fine tune remote access technology to repair IT problems rapidly while eliminating the cost and lost time associated with on-premises service calls.

Even if your San Antonio organization has a local freelance support technician or employs an in-house organization that can handle the majority of network problems, Progentís Microsoft certified consultants are available to offer a convenient and transparent remote expansion of your local resources in cases when your usual service personnel either don't have the time or the expertise to address unexpected network crises or particularly tough integration projects.

Benefits of Progent's IT Support for Organizations in San Antonio
Progent's online support services allow your San Antonio business to have the benefits of on-call, enterprise-class network support without the expense of maintaining a full-time IT organization. Your network will acquire greater business worth by being more available, productive, and secure. Advantages to your company include:

  • Seamless remote expansion of your local IT resources
    For most businesses in San Antonio or anywhere in Texas, local computer support providers, whether consisting of outside consultants or an in-house maintenance staff, can take care of typical technical problems. However, serious problems sometimes occur when your regular resources are too busy or unavailable, and some problems may involve IT products that is unfamiliar to your usual support people. In these instances, Progent's on-call support experts provide an easy, fast, and budget-friendly way to supplement your local help and to pass on useful knowledge to improve your ability to resolve downstream problems locally.

  • Reduced Dependence on Individual Service Providers
    For IT support, smaller organizations commonly depend on independent freelance consultants. While independent service people have smaller overhead than big support firms and can afford to charge lower rates, they are occasionally stretched too thin, making it difficult to respond quickly to crisis situations. If an independent consultant is busy with another client, sick, on a trip, or in class, the lack of backup help may require your company to wait for help during an emergency. As your network grows, system unavailability and problems with vital software are more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent offers a reliable source of backup support expertise to insure your IT system stays up and running.

  • Build a Scalable Basis for Seamless Growth
    Companies typically start with an IT system created on a shoestring budget. Without a proper infrastructure, slap-dash fixes can get thrown on top of a shaky foundation. As a network grows, reliability and scalability problems can impede the productivity of the business. Such badly designed systems require proper analysis, smart strategic planning, and broad-based technical expertise to evolve to a system architecture that can provide the stable foundation to meet current business demands and ease downstream growth.

  • Work with Solution Providers Instead of Technology Resellers
    Smaller offices need guidance and technical education to navigate through an ever more complicated maze of technology options capable of promoting business growth and improving efficiency. Businesses do not need a network consultant who is attempting to earn a commission on a specific vendor's technology. Network consulting and product sales can result in a scenario where the proposed solution is built around a predetermined product instead of the genuine needs of a client. Progent eliminates these conflicts by offering only services rather than products. This allows Progent to align IT consulting with the real needs of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's head count, breadth of IT background, fine tuned support software, and understanding of enterprise networking allow companies to avoid the limitations of excessive reliance on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent stands out by offering:

How Does My Business Start Getting Online Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.















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