Immediate Remote Technical Support for San Antonio Computer Systems
Fast Online Support for San Antonio SystemsFor companies located in San Antonio or anywhere in the state of Texas, Progent provides remote help for networks based on any mix of Microsoft, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft certified engineers have delivered remote support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to help with complex infrastructure issues, plus the services of CISA and CISSP-accredited security engineers to handle advanced security design and troubleshooting jobs.

Progent's online support experts provide exceptional leverage because they possess the practical background and are equipped with the sophisticated technology needed to resolve the majority of information system problems quickly. Efficient support reduces immediate expenses because service calls accumulate fewer chargeable minutes. Remote support also avoids the expense of sending a consultant to your location. Your company saves even more in incidental costs by minimizing or avoiding network outages and related costs stemming from business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive online technical support know-how is especially valuable for organizations that depend on public clouds for critical infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.

Progent's billing policy for online help is structured to leverage your IT service dollar. Progent charges per minute for phone consulting, so you owe exclusively for the services that you actually get. Unlike many remote service firms, Progent requires no initialization surcharge or minimum fees. Progent's one-minute granularity and clean model for billing save you from scenarios where quick repairs manage to end up as large tabs. Progent's skill at handling technical issues quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of customized tools and field-tested processes that ensure the highest degree of effectiveness for online help and troubleshooting for IT systems of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's remote service group to access your company's environment without compromising network security.

Progent's advanced technical support database application maintains thorough documentation describing the service that Progent's customers have received. Progent's team consultants have the benefit of the specifics of all help rendered to every customer by every Progent engineer. This history of trouble tickets and repairs is organized as a conveniently retrievable support database that permits Progent's online support engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's high-level certifications and close relationships with major vendors including Cisco and Microsoft open up additional vast technical databases and allow fast access to manufacturers' in-house support staff so Progent's online consulting experts are able to determine optimal solutions promptly.

Remote support services available from Progent to businesses in San Antonio and anywhere in the state of Texas include:

Special Support Services Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT projects. Billing charges for longer-term consulting tasks are set according to the qualifications of the engineers assigned. Progent's experience with these important fields of information technology enables clients to complete major initiatives within budget and on schedule. Progent's project-based online engineering solutions include:
  • Call Center Support
    Progent's Call Center support alternatives for companies with environments that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are intended for businesses who lack the money or time to assemble and manage an internal Call Center but who require quick access to a reliable Call Center with professional telephone assistance plus the expertise to escalate complex problems to high-level engineers.

    Progent's Help Desk Call Center consulting expertise can support you in establishing an effective new Call Center or enhancing your current organization, selecting or enhancing Help Desk Call Center software to handle the particular requirements of your corporation, or providing occasional online personnel to supplement your in-house Help Desk group to handle unusually busy situations such as software migrations, mass updates, or installing brand new applications.

    Progent's Help Desk Call Center staff of experienced information technology consultants offers your computer users in San Antonio or anywhere in the state of Texas quick assistance from an efficient technical support resource with extensive background providing telephone-based support and remote diagnostics for networks powered by Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center the reputation as a crucial contributor to business performance, and Progent's target is to solve rather than just annotate network problems.

  • Business Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group provides phone-based advanced engineering support and education in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, MS Word, and MS Office Excel. To find out more information on Progent's expertise, custom development, and training services, see Progent's Business Application Experts Services.

  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email security solution that uses the services and infrastructure of top data security vendors to provide centralized control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device provides a further layer of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email that originates and ends within your corporate firewall. Find out more about Progent's Email Guard Spam Filtering, Virus Defense, Content Filtering and Data Loss Prevention.

  • ProSight Active Security Monitoring (ASM) Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the complete malware attack progression including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight DPS Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital files, applications and virtual machines that have become lost or damaged as a result of component failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced support to set up ProSight DPS to to comply with regulatory requirements such as IPPA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical data. Read more about ProSight DPS managed cloud backup.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Support
    Progent offers businesses in San Antonio, or anywhere in the state of Texas, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your business so your IT maintenance is proactive rather than reactive. By uncovering possible problems before they grow into full-scale emergencies, remote monitoring can head off inconvenient and expensive service failures. Progent can also provide help with network monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft Windows environments, or systems that support a variety of platforms.
How Your San Antonio Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote expertise with Microsoft Windows, Apple Mac, or Linux networks, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in San Antonio or throughout the state of Texas, Progent's online computer support specialists are ready to deliver professional and affordable system support the moment your organization requires it. More than a decade of delivering remote tech support has earned Microsoft Gold Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to fix computer problems quickly while eliminating the expense and lost productivity associated with in-person service calls.

Even if your San Antonio organization has a regular freelance support technician or maintains an in-house organization that can deal with typical network issues, Progent’s Microsoft certified engineers can still provide a convenient and transparent virtual expansion of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to address sudden system crises or especially tough integration problems.

Advantages of Progent's IT Support for Offices in San Antonio
Progent's remote technical help services enable your San Antonio business to realize the benefits of timely, expert IT support without the expense of maintaining a full-time IT organization. Your network will acquire greater business worth by being more available, productive, and protected. Advantages to your company include:

  • Seamless virtual extension of your on-site support resources
    For most companies in San Antonio and throughout Texas, local network service providers, whether represented by outside consultants or an in-house maintenance staff, can handle typical network problems. However, major troubles sometimes occur when local resources are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your usual support technicians. In these instances, Progent's on-call service specialists offer an easy, quick, and budget-friendly way to supplement your local resources and to pass on useful knowledge to increase your ability to resolve future issues in-house.

  • Less Reliance on Freelance Service Providers
    For IT support, smaller businesses commonly rely on independent freelance service providers. Although freelance service people have smaller internal costs than larger consulting companies and can often charge lower rates, they are occasionally stretched too thin, making it difficult to respond rapidly to urgent situations. If an independent service provider is occupied with another client, ill, on a trip, or in class, the absence of fallback help may require your company to wait for assistance during an IT crisis. As your company grows, network downtime and trouble with vital software are more expensive. The budget you thought you were conserving on a freelancer can be consumed quickly by lost productivity. Progent provides a ready source of reserve support experts to insure your network remains available.

  • Build a Scalable Basis for Smooth Growth
    Businesses often start with an IT architecture created on a modest budget. Without a strong framework, band-aid fixes can get piled on top of an unstable foundation. As a company grows, stability and scalability problems can impede the productivity of the organization. Such poorly designed systems need proper analysis, intelligent strategic planning, and wide technical expertise to evolve to a network infrastructure that can provide the solid foundation to handle current business demands and simplify future growth.

  • Interact with Solution Providers Instead of Technology Vendors
    Smaller companies need advice and technical education to negotiate an ever more complicated array of product options available for accelerating business success and enhancing productivity. Businesses do not need a computer consultant who is trying to sell a specific vendor's products. IT support and product selling can result in a situation where the recommended solution is designed around a predetermined product instead of the genuine needs of a business. Progent eliminates these conflicts by offering just services rather than products. This enables Progent to match technical consulting with the real needs of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, range of IT background, fine tuned support tools, and understanding of corporate IT allow companies to avoid the limitations associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or limited in-house resources.

Progent adds value by providing:

How Does My Business Start Getting Remote Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.

© 2002- 2017 Progent Corporation. All rights reserved.