Fast and Affordable Online Help for San Antonio Networks
Immediate Phone Consulting for San Antonio SystemsFor companies in San Antonio or anywhere in Texas, Progent offers remote technical support for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft certified consulting experts have provided remote support to companies in every state in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to help with challenging networking problems, plus the assistance of CISA and CISSP-qualified cybersecurity consultants to help with high-level security architecture and diagnostic issues.

Progent's remote support engineers offer excellent leverage due to the fact that they possess the practical experience and have access to the sophisticated tools needed to resolve most information system problems quickly. This lowers immediate expenses because solutions require fewer billable minutes. Online help also eliminates the cost of sending a consultant to your location. Your organization benefits even more with incidental costs by reducing or avoiding network downtime and related losses due to business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's advanced online consulting know-how is especially helpful in environments that depend on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be useful.

Progent's pricing policy for online support is designed to stretch your network support dollar. Progent charges per minute for telephone-based assistance, so you are billed only for the services that you actually get. Unlike typical remote service companies, Progent asks for no startup surcharge or minimum payments. Progent's per-minute granularity and simple model for pricing save you from situations where quick repairs somehow turn into big invoices. Progent's skill at solving technical issues efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of customized technologies and field-tested methodologies that allow the maximum degree of effectiveness for online technical support and repair for information systems of any size. Progent offers protected Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the experts of Progent's online support team to link to your system without violating system security.

Progent's advanced customer support database system keeps detailed documentation of all support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the details of services rendered to each client by every engineer. This history of problems and resolutions is structured as a conveniently searchable internal database that enables Progent's online technical engineers to share their experiences with the whole team to ensure that the value of Progent's support services grows over time. Progent's advanced certifications and working relationships with major vendors such as Cisco and Microsoft open up additional extensive technical support knowledge bases and allow quick response from manufacturers' in-house support staff with the result that Progent's remote service specialists are able to find the most efficient resolutions promptly.

Remote technical services available from Progent to companies in San Antonio and anywhere in the state of Texas include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate services intended to allow small and mid-size businesses to utilize the same advanced IT solutions used by some of the world's leading enterprises. The ProSight portfolio of network management outsourcing services covers all critical areas of information technology including email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight ASM safeguards local and cloud resources and provides a single platform to address the complete malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with legal and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate attention. Progent can also help you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and allows fast recovery of critical files, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading information security companies to deliver web-based control and world-class protection for your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and debug their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network operating at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so all potential issues can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your network infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an objective assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is designed to evaluate your organization's ability to stop or recover quickly from a ransomware attack. Progent will work with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special information technology projects. Billing charges for longer-term consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these important areas of computer technology allows clients to execute major projects economically and on schedule. Progent's special online consulting solutions include:

  • Call Center Services
    Progent's Call Center support programs for businesses with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are designed for organizations who don't have the budget to assemble and manage an in-house Help Desk but who want quick communication with a reliable Call Center with proficient phone support as well as the expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Call Center consulting services can support you in building an effective new Help Desk or revamping your existing one, evaluating or customizing Help Desk Call Center software to address the unique demands of your company, or adding occasional phone support staff to work with your existing Help Desk Call Center team during demanding events such as software transitions, mass updates, or installing new business software.

    Progent's Help Desk Call Center team of experienced network experts offers your customers in San Antonio or anywhere in the state of Texas immediate assistance from a dependable network service resource with extensive background offering telephone-based help and online troubleshooting for networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk Call Center recognition as a significant driver of company success, and Progent's policy is to solve and not simply report network problems.

  • Business Applications Services: Training, Development, and Integration
    Progent's Applications Consulting Team provides phone-based advanced consulting support and training in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers expertise, programming, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Office 365 Word, and Office 365 Excel. For more about Progent's expertise, customization, and education services, go to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver organizations in San Antonio, or anywhere in the state of Texas, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can configure SCOM to fit your business so your network support is proactive rather than reactive. By detecting looming issues before they result in downtime, automated monitoring can avoid stressful and costly information system breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Windows networks, or environments powered by a variety of platforms.
How Your San Antonio Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency online expertise with Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent. For offices and new businesses in San Antonio or throughout the state of Texas, Progent's phone-based computer support engineers are ready to deliver professional and affordable system help the instant your company requires it. More than 15 years of providing remote technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine online access tools to solve computer problems rapidly while avoiding the expense and lost productivity associated with on-premises service calls.

Even if your San Antonio business has a regular freelance support technician or employs a full time IT staff that know how to deal with typical network issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and transparent remote expansion of your local resources for situations when your regular IT support personnel either lack the availability or the expertise to solve unexpected network emergencies or particularly tough integration projects.

Details of Progent's Online Computer Services for San Antonio
Progent's online help, remote repair, network security consulting, and system administration services give businesses in San Antonio or throughout the state of Texas unparalleled leverage for your IT budget. Whether you need occasional phone help and Internet-based network repair or ongoing Help Desk outsourcing support and network administration, Progent's experts can provide your business world class IT support while allowing you to eliminate the cost and hassle of carrying a large in-house IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's head count, depth of IT expertise, fine tuned remote support tools, and understanding of enterprise networking enable offices to avoid the pitfalls associated with excessive dependence on smaller service organizations, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of hands-on industry experience, at the front lines of IT service, performing a broad range of IT projects for an extensive mix of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support staff. This guarantees that you get not just world-class IT capability, but also a support engineer with field-tested methods for applying computer knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises help by the minute. As a result, you are charged only for delivered support. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no service activation fee and requires no monthly commitment for services delivered during regular business hours. Many support organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick solutions so you will not be forced to allow less critical problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or local service organizations who provide minimal documentation or details of services done, each service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support documentation sent by each staff member to every client. The discipline of documenting and organizing support activity allows more effective service and eliminates a slew of typical problems such as when a support customer is effectively held hostage to a consultant who refuses to release vital service information.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to offer 24x7 system tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating potential problems before they cause lost productivity, network monitoring can keep your IT network from stressful and expensive service disruptions.
How Does My Business Start Getting Online Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.















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