Remote Computer Consulting for San Antonio Small Business Computer Networks
For small companies and startups in San Antonio or throughout the state of Texas, Progent's online computer support specialists can provide expert and economical IT support the moment your organization has to have it. Long experience delivering remote technical assistance has earned Microsoft Gold status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online access technology to fix computer problems quickly while avoiding the expense and lost time that comes with in-person support visits.
Even if your San Antonio small business deals with a local independent consultant or maintains a full time organization that know how to deal with the majority of network issues, Progent’s Microsoft and Cisco certified consultants offer an easy and transparent remote expansion of your local resources in cases when your usual service personnel either don't have the bandwidth or the experience to solve sudden network emergencies or particularly complex integration problems.
Features of Progent's Remote Network Support for San Antonio
Progent's online support, remote troubleshooting, network security consulting, and system administration services give small businesses in San Antonio or anywhere in the state of Texas the greatest leverage for your support investment. Whether you require occasional telephone help and Internet-based network repair or ongoing Help Desk Call Center services and network administration, Progent's professionals can provide your organization enterprise-level IT support while allowing you to avoid the expense and hassle of carrying a full-service in-house IT organization. Key features of Progent's online help services include:
Fast Phone Contact with Microsoft Qualified Professionals
Progent's team of Microsoft-certified engineers can deliver fast and affordable expertise to small companies in San Antonio and is also ideal for customers in geographic regions of Texas that lack consultants with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Gold Certified Partner consulting company, Progent has access to a wide selection of Microsoft support tools, service databases, and continuing education.
Per Minute Billing to Minimize Expenses
Progent provides remote support on a minute-by-minute billing plan, so you are charged only for the services you use. Progent requires no minimum charge for phone service and requires no periodic retainer. This keeps you from facing big bills for routine repairs.
Availability of Cisco Certified Network Infrastructure Professionals
As a Registered Partner for Cisco, Progent can provide the services of authorized specialists with expertise in planning, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, reliable, and protected infrastructure for fixed and mobile networking.
Application Experts Consulting
Progent's core consulting services consist of technology integration, Microsoft Exchange Server expertise, system security planning, and Help Desk Call Center services. Progent's Application Experts Team can provide in-depth consulting expertise for critical business applications. Support offered by the Application Experts Group includes:
By providing a convenient one-stop resource for IT generalists and application experts, Progent can deliver timely, cost-effective, and thorough IT solutions that meet the special needs of your company.
Advanced Remote Connectivity Tools
Secure online access permits Progent's service experts to see exactly what your users see. This makes it easier to find quick fixes to issues that could otherwise demand a costly personal visit. Cutting-edge online connectivity software and experienced engineers together enable Progent to repair most network problems quickly and affordably. Progent is a pioneer in online support and remote network monitoring.
Support for Leading VPN Products
Progent can provide safe VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN remote access allows the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.
24x7 Support for Maximum Network Availability
For small businesses with vital applications, Progent offers round-the-clock remote technical services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure high system availability.
Help Desk Outsourcing
Progent's Help Desk Call Center services are designed specifically for budget-constrained small organizations whose workers need immediate access to a Help Desk service with expert telephone support and complete escalation ability.
Benefits of Progent's Network Help for Small Offices in San Antonio
Progent's remote support services allow your City# small company to enjoy the benefits of on-call, expert IT support without the cost of maintaining an in-house IT staff. Your network will derive added business worth by becoming increasingly reliable, productive, and secure. Benefits to your business include:
Convenient virtual extension of your on-site IT resources
For most small businesses in San Antonio or anywhere in Texas, local computer support providers, whether consisting of outside consultants or an in-house maintenance staff, can handle the majority of technical problems. On the other hand, major troubles sometimes strike when local support personnel are too busy or absent, and some problems may involve IT products that is beyond the scope of your usual support technicians. In these situations, Progent's on-call support specialists provide a convenient, quick, and budget-friendly way to supplement your local resources and to pass on useful knowledge to increase your capability to resolve downstream issues in-house.
Less Dependence on Individual Service Providers
For IT maintenance, small companies commonly rely on independent freelance service providers. Although independent consultants carry less internal costs than larger consulting firms and can often charge marginally less, they are sometimes overbooked, making it impossible to respond rapidly to urgent situations. If a freelance service provider is busy with another client, sick, on a trip, or in class, the absence of fallback help may require your business to wait for assistance during an emergency. As your company grows, network unavailability and problems with vital software become more costly. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a ready source of reserve service experts to insure your network is always up and running.
Build a Solid Basis for Seamless Growth
Small businesses typically begin with an information architecture created on a shoestring budget. Lacking a proper infrastructure, band-aid fixes often get piled onto an unstable foundation. When a network grows, stability and scalability issues can hinder the success of the business. These badly built systems need proper analysis, intelligent long-term planning, and wide IT knowledge to evolve to a system infrastructure that can deliver the stable foundation to handle critical business demands and ease downstream expansion.
Interact with Solution Providers Rather Than Product Sellers
Small companies need advice and technical education to negotiate an ever more complex array of technology options available for accelerating business growth and improving productivity. These companies hardly need a network engineer who is attempting to earn a commission on a certain vendor's products. IT consulting and product selling can result in a scenario where the proposed
solution is designed around a predetermined product instead of the genuine needs of a small business. Progent eliminates these dilemmas by offering only services rather than products. This allows Progent to align IT consulting with the real needs of clients.
How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's staff size, breadth of technical background, fine tuned support software, and understanding of corporate IT allow small companies to escape the pitfalls of exclusive dependence on smaller service organizations, independent freelance service providers, or over=stretched internal resources.
Best Practices
Progent’s staff of Microsoft and Cisco qualified experts average more than ten years of real-world professional background, in the trenches of network service, executing a broad range of IT projects for an extensive array of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support team. This means that you get not just world-class IT skills, but also a support engineer with proven methods for applying technical knowledge to fix real-world IT problems rapidly.
Value Pricing
Progent's pricing model is to bill for phone service and in-person visits by the minute. As a result, you are invoiced just for received services. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in areas where Progent provides in-person service, Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent applies no minimum fee and requires no monthly commitment. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick fixes so you won't be tempted to permit simple problems to fester.
Full Records of Delivered Services
Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or small service organizations who provide minimal documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support documentation transmitted by every consultant to each client. The practice of detailing and organizing support records allows more efficient service and eliminates a slew of typical misfortunes such as when a service customer is virtually held hostage to a consultant who refuses to let go of vital service information.
Information Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their comfort zone, Progent can concentrate on providing high-value services where Progent faces little competition. Companies who work with trusted freelance service providers or who maintain in-house support staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more robust, protected, and productive.
Automated Network Monitoring with Microsoft Operations Manager
Progent is one of the few consulting companies to provide 24x7 network tracking services powered by Microsoft Operations Manager. MOM allows your network support to be proactive instead of reactive. By revealing potential issues before they result in downtime, system monitoring can save your information network from painful and costly availability losses.
How Does Our Company Start Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for network support, visit Immediate Urgent Support.
If you have a company network with 10 to 50 network users, Progent's computer outsourcing services save your organization from dependence on single freelance service provider while giving you affordable and dependable access to enterprise-class technical support. By providing network consulting help when you require it, offering specialized knowledge for key technologies, delivering unique support such as automated network monitoring, and billing only for support you receive, Progent offers you an economical way for optimizing the productivity of your small office network. Progent is the intelligent way for small organizations to create and support a reliable and secure information system and to benefit from quick access to the experienced help typically restricted to enterprises who can support a large internal IT group.
If your business network combines Linux-based products technology with Windows, Progent can help you to integrate your computers into a cohesive environment that allows all your operating systems to coexist for easy administration, seamless information exchange, high availability, superior performance, and tight protection. Progent's UNIX/Linux and Windows integration support services feature network infrastructure integration and service, consulting for Windows services for UNIX, online server monitoring and administration, online technical help and troubleshooting, in-person technical support, and help desk outsourcing.
Progent's expert Data Protection Manager support professionals can assist your company to develop a practical disaster recovery plan, implement an affordable non-stop IT architecture, configure a Microsoft DPM-powered backup and restore system, comprehensively test your system, train your IT staff or local consultants how to maintain Microsoft Data Protection Manager, or handle complete IT outsourcing services such as off-site hosting of virtual or physical DPM servers in Progent's world-class data center facility.
Microsoft Windows Enterprise Directory demands extensive hands-on experience to configure optimally across a large corporation. Progent’s Microsoft certified engineers are experienced in designing, integrating, and maintaining sophisticated Microsoft Enterprise Active Directory installations. Progent’s fields of proven competence with Microsoft Windows 2003 Active Directory include replication problems, multi-domain partition configurations, repair of corrupted Active Directory objects, cleaning up residual beta software configuration objects in online AD systems, and repair of unsuccessful configurations of Active Directory and AD-associated applications.
Microsoft Exchange and Apple Mac workstations can co-exist efficiently. Progent's Apple and Microsoft qualified consultants can show you how to install Microsoft Entourage and Exchange so your Mac users are able to collaborate with colleagues who use Microsoft Outlook. With Exchange and Entourage 2008 for Mac, Exchange and Apple Macintosh software can collaborate, enabling Mac users to get and send email, examine the Exchange global address list, copy addresses, sync up appointments, and invite people to meetings via your Exchange account. Progent will make sure that your Microsoft Server is appropriately set up and that LDAP and Outlook Web Access are enabled. Progent also offers specialized onsite Entourage education.
Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis solution that enables the fast development of cutting-edge high-end programs that can give your company a critical competitive advantage. Microsoft SQL Server 2000 features built-in support for XML and the ability to query across the Internet and outside the firewall. The experience of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of background helping with Microsoft technology, ensures you success in designing, installing and managing Microsoft SQL Server solutions that are well integrated with other applications powered Microsoft's .NET environment.
AT&T represents the merger of SBC, AT&T, PacBell, and BellSouth. AT&T is a Tier 1 Internet Service Provider and offers a broad range of data transports such as AT&T ADSL, T1, and ISDN for broadband connectivity and SBC Point-to-Point T1, Frame Relay, and ATM for enterprise businesses. SBC IP Flexible Reach includes AT&T VoIP technology for nationwide companies to unify PBX functions. Progent has an agent agreement with AT&T and is a Microsoft Gold Certified Partner and a Cisco Systems Partner with the skill to help you integrate AT&T carrier services to create a world-class, integrated communications solution on a small-business budget.
Email Guard by Postini provides constantly upgraded spam and virus filtering, data filtering, and protection from email-based DHA attacks and DSA attacks. Progent is a Postini partner and support firm. If your company is too small to purchase for a regular Postini license, you can still get the use of Postini’s Perimeter Management technology via Progent’s E-Mail Guard spam filtering and anti-virus service program. Progent’s certified email security consultants can help you develop an email security strategy that incorporates anti-spam and anti-virus products and processes.
Progent provides national remote phone support and troubleshooting services for businesses who operate Solaris environments or whose IT systems feature a mix of Sun Solaris and Microsoft Windows technology. Remote network consulting offers optimum return for your information technology dollar by protecting user efficiency and limiting the time charged for network analysis and repair. Sophisticated online access utilities and skilled technicians and consultants combine to enable Progent to handle the majority of IT problems without wasting time and expense by going to your location. In most of cases your network issues can be dealt with by telephone or through a mix of telephone help and remote access. Progent can offer the services of Cisco certified CCIE infrastructure experts and CISA and CISM qualified security professionals to assist you with the most difficult system issues.
Progent’s Microsoft certified experts provide a variety of consulting services for Great Plains Business Software. Microsoft Dynamics GP is a Microsoft financial package and corporate management tool based, like all Microsoft financial solutions, on the scalable and popular platform of Windows technology. Microsoft Dynamics GP 9.0, the latest edition of Microsoft financial products in the Microsoft Great Plains Accounting line, provides an affordable tool for controlling and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and HR. Microsoft Great Plains is simple to deploy and configure, and with its segmented approach you can license only the capability you currently require, with the option to expand users and enlarge capabilities in the future. Progent’s Microsoft Great Plains Software consulting experts can show you how to deploy, configure and administer Microsoft Dynamics GP 9.0 as well as earlier editions of Great Plains such as Microsoft Great Plains 8.0 and Microsoft Great Plains 7.5.
