Fast Online Support for San Antonio Computer Networks
Fast Phone Support for San Antonio SystemsFor companies located in San Antonio or anywhere in the state of Texas, Progent provides online technical support for computer systems based on Microsoft, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft qualified professionals have delivered remote troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE engineers to solve complex infrastructure problems, as well as the assistance of CISSP-accredited security engineers to handle high-level security architecture and troubleshooting jobs.

Progent's online technical support engineers provide excellent leverage due to the fact that they possess the practical background and have access to the advanced tools required to resolve most network issues rapidly. This lowers immediate expenses because solutions accumulate fewer billable minutes. Online support also eliminates the cost of sending an engineer to your site. Your organization saves even more with incidental expenses by reducing or eliminating network downtime and related losses stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted executives. Progent's extensive online consulting experience is especially valuable in environments that depend on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be useful.

Progent's billing model for remote support is structured to stretch your network support investment. Progent charges per minute for telephone-based consulting, so you pay only for the services that you receive. Unlike typical remote service firms, Progent asks for no startup charge or minimum job duration. Progent's one-minute billing unit and clean policy for pricing avoid situations where speedy. minor repairs somehow turn into big invoices. Progent's penchant for dealing with technical issues quickly means your business saves money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of customized tools and field-proven methodologies that promote the maximum level of efficiency for remote help and troubleshooting for computer networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the engineers of Progent's Technical Response Center to connect to your environment remotely without violating system security.

Progent's powerful technical support database system includes comprehensive histories of the support that Progent's clients have received. Progent's staff engineers have the benefit of the specifics of all help rendered to each Progent client by any consultant. This database of anomalies and resolutions is structured as an easily searchable support database that allows Progent's online support professionals to share their knowledge company-wide to make sure that the value of Progent's support services improves daily. Progent's extensive list of certifications and close partnerships with important vendors such as Cisco and Microsoft make available additional massive technical knowledge bases and allow quick access to vendors' internal engineering staff with the result that Progent's online service specialists can come up with the most efficient solutions quickly.

Online technical services offered by Progent to businesses in San Antonio and throughout the state of Texas include:

Special Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for special information technology programs. Billing charges for ongoing development or consulting projects are set based on the qualifications of the engineers required. Progent's experience with these important fields of computer technology enables customers to execute major initiatives economically and on time. Progent's project-based online engineering solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk Call Center programs for organizations with networks based on Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Call Center outsourcing services are ideal for businesses who lack the resources to support an internal Call Center but who need fast response from an efficient Help Desk Call Center with proficient phone assistance as well as the ability to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Help Desk is designed for bigger companies and operates as a seamless reinforcement of your established Call Center organization. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative for the most difficult network challenges, or be ready in hectic situations when your ordinary service providers are too busy.

    Progent's Help Desk Call Center team of veteran information technology consultants gives your workers in San Antonio or anywhere in the state of Texas immediate assistance from an efficient technical support resource with extensive background offering telephone-based help and online troubleshooting for computer environments that incorporate Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk recognition as a major contributor to business efficiency, and Progent's intent is to fix instead of merely track network problems.

  • Applications Support: Training, Custom Programming, and Integration
    Progent's Applications Experts Group can supply phone-based and in-depth consulting support and training in key business application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, programming, and training for Microsoft applications such as Microsoft CRM, Microsoft Office Project, MS Word, and MS Office Excel. To read additional information on Progent's expertise, programming, and education services, refer to Progent's Business Application Experts Services.

  • Online Network and Server Monitoring Services
    Progent can provide businesses in San Antonio, or anywhere in the state of Texas, remote network monitoring support powered by System Center Operations Manager, adapted by Progent to suit your environment so your network maintenance is proactive and automated. By uncovering looming problems before they evolve into crashes, proactive monitoring can ward off inconvenient and expensive information system breakdowns. Progent can also provide help with network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple Mac environments, Windows networks, or networks powered by a variety of OS platforms.
How Your San Antonio Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency phone-based expertise with Windows, Apple Mac, or Linux/UNIX computer systems, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or go to Contact Progent. For offices and startups in San Antonio or anywhere in the state of Texas, Progent's online computer support engineers are ready to provide professional and affordable IT support the moment your organization has to have it. Long experience delivering online repair services has led to Microsoft Gold Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online connectivity tools to solve IT problems quickly while eliminating the expense and lost productivity that comes with on-site support calls.

Even if your San Antonio company deals with a regular independent support technician or employs an in-house organization that know how to handle ordinary computer issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual extension of your local resources for situations when your regular service personnel either lack the availability or the knowledge to handle unexpected system emergencies or particularly challenging integration problems.

Details of Progent's Remote Computer Services for San Antonio
Progent's online support, remote repair, system security expertise, and system administration services offer businesses in San Antonio or throughout the state of Texas unparalleled leverage for your support investment. Whether you need one-time telephone help and Internet-based network repair or ongoing Help Desk Call Center services and network administration, Progent's professionals can provide your office world class IT support while permitting you to avoid the expense and administration overhead of maintaining a full-service in-house IT staff. Key features of Progent's online help services include:

  • Immediate Phone Access to Microsoft Qualified Experts
    Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to offices in San Antonio and is also ideal for networks in more remote areas of Texas that lack consultants with proven experience supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Partner consulting company, Progent has access to a broad range of Microsoft support utilities, technical information, and on-going training.

  • Per Minute Billing to Reduce Costs
    Progent offers remote help on a by-the-minute basis, so you are charged only for the services you use. Progent has no minimum fee for online service and requires no ongoing retainer for support services provided during regular business hours. This protects you from paying big bills for quick repairs.

  • Availability of Cisco Certified Network Architecture Specialists
    As a Certified Partner for Cisco, Progent can provide help from on-staff professionals who have expertise in planning, implementing, and troubleshooting networking environments powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you build fast, reliable, and protected connectivity for wireline and wireless networking.

  • Application Specialists Group
    Progent's basic support services consist of system integration, MS Exchange consulting, system security planning, and Help Desk outsourcing support. Progent's Application Experts group offers in-depth consulting support in specific application areas. Help offered by the Application Experts Team covers:
    Dynamics GP Support and Programming
    MS Project Expertise
    Office Excel and Microsoft Office 365 Excel Technical Support and Programming
    Microsoft Office Word and Office 365 Word Support
    BI Reporting Development and Troubleshooting
    UNIX, Linux and Sun Solaris Support
    SQL Server 2016 Application Development and Microsoft SQL 2014 Software Programming and Troubleshooting
    Oracle Management Support and Application Development
    MySQL Management Support and Software Design
    Apple Macintosh Support
    Amazon Marketplace Web Service (Amazon MWS) Programming

    By providing a full service centralized resource for network generalists and application experts, Progent is able to deliver fast, inexpensive, and thorough IT solutions that meet the special needs of your company.

  • Sophisticated Remote Connectivity Tools
    Secure remote access permits Progent's service experts to observe exactly what your users see. This makes it easier to find fast solutions to issues that could otherwise demand a costly personal visit. Sophisticated remote access software and expert technicians combine to enable Progent to repair most IT issues quickly and affordably. Progent is a pioneer in online support and remote network tracking.

  • Support for Mainstream VPN Products
    Progent supports secure VPN connectivity for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access allows the experts at Progent's Technical Response Center to repair your network remotely without compromising system security.

  • Round-the-Clock Support for High System Uptime
    For businesses with vital applications, Progent offers optional 24x7 online support services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this service can help ensure maximum system availability.

  • Help Desk Call Center
    Progent's Help Desk outsourcing programs are designed specifically for budget-constrained businesses whose workers require immediate recourse to a Help Desk Call Center with expert phone support and complete escalation capability.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, breadth of IT experience, fine tuned support tools, and familiarity with corporate IT enable businesses to escape the limitations of excessive reliance on smaller consulting firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified consultants average longer than a decade of hands-on industry background, at the front lines of IT support, executing a broad range of technical tasks for an extensive array of customers. Each Progent support professional shares a proven set of personal best practices which are combined into shared best practices training that Progent teaches its support team. This guarantees that you get not only world-class technical help, but also a support engineer with field-tested methods for applying technical knowledge to repair real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and in-person help by the minute. As a result, you owe exclusively for delivered support. Progent does not demand a higher rate for off-hours or priority service, and within California or in regions where Progent provides in-person support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no minimum fee and requires no retainer for services delivered during normal working hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you will not be forced to allow minor problems to fester.

  • Complete Records of IT Services
    Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all billed support activities. Unlike some freelance consultants or local support organizations who offer minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service documentation sent by each consultant to each client. The discipline of documenting and organizing service records results in more effective support and avoids a variety of typical misfortunes such as when a support customer is effectively held captive to a consultant who wonít release the keys to the kingdom.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to offer round-the-clock system tracking services based on Microsoft Operations Manager. MS Operations Manager allows your network support to be proactive rather than reactive. By uncovering potential problems before they result in lost productivity, network monitoring can keep your IT network from painful and expensive availability disruptions.
How Does Our Company Start Receiving Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.

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