Fast Online Troubleshooting for San Antonio Information Networks
Urgent Online Technical Support for San Antonio NetworksFor businesses in San Antonio or anywhere in the state of Texas, Progent offers remote support for networks based on any combination of Microsoft, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft qualified professionals have provided online support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with complex networking issues, as well as the services of CISSP and CISM-accredited security consultants to handle advanced security architecture and diagnostic jobs.

Progent's remote technical support engineers provide exceptional value because they possess the real-world experience and are equipped with the sophisticated technology required to resolve most information system problems quickly. Efficient support lowers immediate expenses because solutions use up fewer billable consulting minutes. Online support also avoids the expense of dispatching an engineer to your office. Your organization benefits even more with incidental costs by minimizing or eliminating system outages and related costs resulting from business disruption, disgruntled clients, idle workers, and distracted executives. Progent's advanced remote technical support experience is especially valuable for businesses that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's billing model for online help is structured to stretch your IT service investment. Progent bills by the minute for phone consulting, so you are invoiced exclusively for the support that you actually get. In contrast to many online support companies, Progent asks for no service activation fee or minimum fees. Progent's one-minute granularity and simple model for billing prevent situations where quick repairs somehow end up as substantial bills. Progent's penchant for handling technical issues quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned a collection of customized technologies and field-tested processes which allow the maximum level of efficiency for remote help and troubleshooting for information systems of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the engineers of Progent's remote service group to interface to your computer system without compromising system security.

Progent's powerful customer support database application keeps detailed documentation describing all service that Progent's clients have received. Progent's team consultants have the benefit of the details of support delivered to each client by any Progent consultant. This database of anomalies and responses is stored as a readily searchable proprietary knowledge base that permits Progent's online support professionals to share their experiences company-wide to ensure that the value of Progent's support services grows daily. Progent's high-level accreditations and formal partnerships with key industry leaders including Cisco and Microsoft open up additional massive technical knowledge bases and allow fast access to vendors' in-house product engineers so Progent's online consulting experts are able to come up with the most efficient solutions promptly.

Remote services available from Progent to customers in San Antonio and anywhere in the state of Texas include:

Additional Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting experts for special IT projects. Progent's charges for longer-term consulting projects are determined based on the level of expertise of the engineers involved. Progent's experience with these important fields of information technology allows customers to complete critical initiatives economically and on time. Progent's special remote engineering solutions include:
  • Help Desk Expertise
    Progent's Call Center programs for businesses with networks that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are designed for organizations who lack the resources to assemble and manage an internal Help Desk Call Center but who need fast access to an effective Call Center with proficient telephone support plus the expertise to escalate complex tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for larger companies and acts as a seamless supplement to your current Helpdesk organization. Progent's Virtual Help Desk can serve as a an escalation resource to handle complex technical challenges, or be available in those instances when your regular resources are swamped.

    Progent's Call Center staff of experienced information technology experts gives your customers in San Antonio or anywhere in the state of Texas fast contact with a large support group with years of background providing telephone-based help and online diagnostics for IT systems based on Microsoft, Cisco, Apple Mac, or UNIX/Linux components. Progent's concentration is to give the Help Desk perception as a key driver of business success, and Progent's target is to resolve and not merely annotate network issues.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Experts staff offers phone-based advanced engineering support and training in special application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for popular Microsoft applications including Microsoft CRM, Office Project, Microsoft Office Word, and MS Excel. To find out more information about Progent's expertise, custom programming, and education offerings, go to Progent's Business Application Experts Services.

  • Remote Network and Server Monitoring Services
    Progent can provide companies in San Antonio, or anywhere in the state of Texas, online network monitoring support based on System Center Operations Manager, configured by Progent for your business so that your network support is proactive and automated. By uncovering potential issues before they grow into full-scale emergencies, remote monitoring can minimize inconvenient and costly service crises. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple Mac networks, Microsoft Windows environments, or environments powered by multiple OS platforms.
How Your San Antonio Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency phone-based assistance with Windows, Mac OS X, or Linux/UNIX networks, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in San Antonio or throughout the state of Texas, Progent's online computer support specialists can provide expert and cost-effective IT support whenever your business has to have it. More than a decade of delivering online technical assistance has earned Microsoft Gold certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune online access tools to solve computer problems quickly while eliminating the expense and lost time that comes with in-person support visits.

Even if your San Antonio office deals with a regular independent consultant or maintains a full time IT staff that know how to handle the majority of computer issues, Progentís Microsoft and Cisco certified engineers are available to provide an easy and seamless virtual expansion of your local resources for situations when your usual IT support personnel either lack the availability or the knowledge to deal with unexpected system emergencies or particularly complicated integration problems.

Advantages of Progent's Network Help for Businesses in San Antonio
Progent's online network troubleshooting services enable your San Antonio business to have the advantages of on-call, world-class IT support without the expense of maintaining a full-time IT organization. Your network will derive added strategic worth by being increasingly reliable, productive, and protected. Advantages to your business include:

  • Convenient remote extension of your local IT resources
    For most organizations in San Antonio or anywhere in Texas, local network service providers, whether consisting of freelance consultants or an in-house IT staff, can resolve typical technical problems. On the other hand, serious problems may spring up when your regular resources are too busy or absent, and some problems may involve technology that is beyond the scope of your onsite service people. In these instances, Progent's on-call support experts provide an easy, fast, and economical way to augment your local resources and to convey useful knowledge to improve your capability to handle downstream problems locally.

  • Reduced Reliance on Individual Service Providers
    For network maintenance, smaller businesses often rely on independent freelance service providers. Although freelance service people have less internal costs than larger service organizations and can often charge lower rates, they are often overextended, making it hard to respond rapidly to crisis situations. If an independent service provider is busy with another customer, ill, on a trip, or in training, the lack of fallback personnel may require your company to go without help during an emergency. As your company grows, system downtime and trouble with vital applications become more costly. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent provides a dependable source of backup support expertise to make sure your network remains available.

  • Build a Solid Basis for Seamless Expansion
    Organizations often start with an IT system implemented on a shoestring budget. Lacking a proper infrastructure, band-aid fixes often get piled onto an unstable foundation. When a company grows, stability and expandability issues can hinder the productivity of the business. These poorly designed systems need proper assessment, smart strategic planning, and broad-based technical knowledge to upgrade to a system infrastructure able to offer the solid foundation to meet current business demands and facilitate future expansion.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller businesses need advice and technical education to negotiate an ever more complex array of product options capable of promoting business growth and improving productivity. They hardly need a network consultant who is attempting to earn a commission on a certain vendor's technology. IT support and product sales can result in a situation where the recommended solution is built around a profitable technology rather than the true needs of a business. Progent avoids these dilemmas by selling only services instead of products. This allows Progent to align technical consulting with the real interests of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, range of IT background, fine tuned support tools, and understanding of corporate IT enable businesses to avoid the limitations associated with excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of hands-on industry experience, at the front lines of network support, performing a broad variety of technical tasks for an extensive mix of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting staff. This guarantees that you get not only world-class technical capability, but also a consultant with proven approaches for applying computer knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-site visits per minute. Consequently, you are invoiced only for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no minimum charge and requires no monthly commitment for services provided during normal business hours. Many support firms demand large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for quick repairs so you will not be forced to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent faces little competition. Businesses who work with trusted freelance consultants or who employ internal support staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their IT environments more robust, protected, and productive.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock system tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By anticipating potential issues before they cause downtime, system monitoring can save your IT network from painful and costly service losses.
How Does Our Company Start Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.

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