UNIX, Linux, Solaris, and Apple Mac OS X Remote Emergency Help for San Antonio Small Office Information Networks
For small businesses in San Antonio or anywhere in Texas, Progent offers round-the-clock remote technical support for information systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a combination of UNIX-family systems and Microsoft technology. Progent has delivered online support to businesses in every state in the U.S. Progent also can furnish the consultation Cisco Systems CCIE-certified network specialists for complex connectivity problems, plus the assistance of CISSP-certified security consultants to help with advanced security architecture and troubleshooting issues.
Progent's online technical support engineers represent excellent value because they have the practical experience and the advanced tools to solve most information system issues quickly. This reduces direct expenses because service calls take up fewer chargeable minutes. Online support also avoids the cost of sending a consultant to your location. Your organization saves even more in incidental costs by reducing or eliminating network outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted executives.
Progent's billing model for remote help is designed to leverage your network support investment. Progent charges on a per-minute basis for phone consulting, so you pay only for the services that you actually get. Unlike typical online support companies, Progent imposes no service activation fee or minimum payments. Progent's per-minute billing unit and simple policy for pricing save you from situations where quick solutions somehow turn into large bills. Progent's penchant for dealing with problems quickly results in your company saving cash.
Progent's Remote Technical Support Technologies
Over the years, Progent has developed a collection of customized technologies and field-proven methodologies which allow the maximum degree of efficiency for remote engineering help and repair for small business computer networks. Progent offers protected VPN support for gateways from multiple leading companies such as Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN technology allows the staff of Progent's Technical Response Center to access your company's computer system without compromising corporate security.
Progent's highly evolved service database application includes thorough histories describing all service that Progent's clients have received. Progent's authorized consultants have access to the history of support delivered to every customer by any Progent consultant. This database of trouble tickets and resolutions is organized as a readily exploitable internal database that permits Progent's online support experts to share their knowledge with the whole team to ensure that the quality of Progent's support grows daily. Progent's advanced accreditations and close relationships with key technology companies including Cisco Systems and Microsoft permit access to other massive support databases and to manufacturers' in-house support staff so that Progent's online service specialists can determine optimal solutions in the least time.
Initiate Online UNIX, Linux, Sun Solaris, or Mac OS X Network Help from Progent
To get started with Progent's phone services in San Antonio or anywhere in Texas or to find out additional information about Progent's phone support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If your company has a critical need for IT help, visit Immediate Urgent Support.
Phone-based Support Services Available from Progent
Progent's online support experts possess credentials in an extensive array of products and technologies. This wide range of technical skills allows Progent's engineers to manage practically any crisis that may crop up in a small or midsize company information system. Credentials awarded to Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Help Desk Specialist (ACHDS), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, CCVP, CCDA and CCDP.
Remote support available from Progent to companies in San Antonio and anywhere in the state of Texas include:
UNIX, Linux, Sun Solaris, and Apple Mac OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple Mac OS X online support services cover a wide spectrum of information technology such as network architecture, messaging solutions, network and process security, UNIX and Windows integration, VMware technologies for server hardware economization and easy administration, and transitioning from legacy systems to MS Windows or Linux-based solutions. Progent's group-oriented approach to resolving technical problems enables fast escalation, when required, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes lost productivity, and cuts support costs.
Progent's UNIX/Linux support engineers can provide emergency remote assistance troubleshooting problems within UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting The Cisco Certified Internetwork Expert certification is the top accreditation for networking consultants, and indicates a person's technical skills at the expert level. Cisco CCIEs know how to handle even the most complex challenges associated with network infrastructure design, deployment, management, security, and troubleshooting. CCIEs work closely with Cisco System's in-house product support engineers in isolating problems with Cisco IOS network management tools and coming up with alternate approaches or identifying software updates. Cisco CCIEs are an excellent cost-effectiveness because their deep expertise enables them to find solutions for even the most difficult problems rapidly. In common cases, less qualified consultants can struggle for hours or even days with identical tasks that a CCIE can resolve in minutes.
Few service providers make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent offers quick telephone contact with a Cisco-qualified CCIE so your company can get timely help for complex network issues that are crippling business productivity but are not within the comfort zone of your ordinary IT service resources. Progent's CCIE engineers can connect to your computer system via state-of-the-art remote troubleshooting technology in order to perform quick, secure, and economical analysis and repair.
Progent's Cisco-qualified CCIEs can provide consulting for the complete line of Cisco's industry-leading selection of infrastructure devices including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) solutions.
Authorized Microsoft Windows Support Progent's Microsoft-certified online service engineers can provide network problem solving and IT support for all Microsoft server and business application products. Progent is a Microsoft Gold Certified Partner network support firm and can offer your business the expertise of support engineers who can show you how to deploy, troubleshoot and administer the extensive family of Microsoft Windows Servers such as MS Windows 2003 Server, Microsoft SQL Server 2005, ISA Server 2006, Microsoft BizTalk Server, Microsoft Commerce Server, Microsoft Content Management Server, Microsoft SBS 2003, Microsoft Exchange Server 2007, Application Center, SharePoint Server, Virtual Server, and System Center Operations Manager 2007 and MOM 2005.
CISSP and ISSAP Certified Network Security Consultants Progent's accredited CISSP and ISSAP network security consultants offer a range of security solutions that can enhance the protection of your UNIX, Linux, Solaris, Mac or Windows environment against internal or external threats or assist you to recuperate rapidly after a serious penetration. Security consulting services available from Progent cover comprehensive security analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid recovery from virus and worm attacks; configuring firewalls; building safe mechanisms for off-site and mobile connectivity; defending your messaging system against viruses, spam, and directory harvest attacks; and setting up round-the-clock proactive monitoring.
Additional Support Programs Available from Progent
Progent can provide the services of world-class online consulting experts for special IT programs that small companies often request. Billing rates for longer-term development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's experience with these special fields of information technology enables clients to complete critical projects within budget and on time. Progent's special remote consulting solutions include:
Help Desk Expertise
Progent's Help Desk service options for small and midsize businesses with environments that incorporate UNIX/Linux, Solaris, Apple Mac OS X, Cisco Systems, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Call Center outsourcing support services are a convenient solution for smaller businesses who don't have the money or time to assemble and manage an internal Call Center but who need fast communication with an efficient Help Desk Call Center with proficient telephone support as well as the expertise to escalate the most challenging problems to high-level engineers.
Progent’s Virtual Call Center is intended for larger businesses and acts as a seamless addition to your current Help Desk team. Progent's Virtual Help Desk Call Center can act as a an escalation resource to resolve the toughest technical challenges, or be available in those situations when your regular service providers are swamped.
Progent's Call Center consulting support can aid you in establishing an effective new Help Desk Call Center or improving your existing organization, identifying or modifying Call Center software to meet the particular requirements of your company, or adding occasional online personnel to work with your internal Help Desk Call Center group to deal with unusually busy situations like software transitions, mass updates, or installing new business software.
Progent's Help Desk staff of experienced network consultants provides your computer users in San Antonio or anywhere in the state of Texas immediate communication with a dependable support resource with extensive experience offering telephone-based consulting and online repair service for computer environments based on UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's concentration is to give the Help Desk Call Center the reputation as a key driver of company performance, and Progent's intent is to fix instead of simply report IT problems.
Business Applications Support: Education, Customization, and Integration
Progent's Applications Experts Group offers online professional consulting expertise and training in specific application fields including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for Microsoft business applications including Microsoft CRM, MS Project, Microsoft Word, and Excel. To read more on Progent's expertise, custom programming, and training offerings for UNIX/Linux, Solaris, Mac OS X, or Microsoft applications, see Progent's Applications Experts Team.
Progent's Mac professionals can nurture the imaginative elements of Mac computing by providing remote help support and training in imaging, sound, and video. Progent's support professionals can provide help in a range of Macintosh creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also assist you with special procedures like scanning or digitizing audio/video or configuring an audio/video post production lab.
Remote Network Monitoring Services
Progent can provide businesses in San Antonio, or anywhere in the state of Texas, online network monitoring services based on MS Operations Manage (MOM), enhanced by Progent for your environment so your IT support is proactive and automated. By exposing emerging issues before they result in full-scale emergencies, automated monitoring can ward off inconvenient and costly information system failures. Progent can also deploy network monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X networks, Windows networks, or systems powered by a combination of OS platforms.
How Your San Antonio Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent remote assistance with UNIX, Linux, Solaris, or Apple Mac environments, visit Progent's Urgent Online Support, phone 1-800-993-9400, or email information@progent.com.
Progent offers consulting expertise for WatchGuard Firewall security appliances such as the Firefox X Core line of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard professionals can show you how to choose, deploy, and maintain a WatchGuard VPN security product that fits your security plan and is within your computer budget. Progent can also assist you to integrate WatchGuard Firewall/VPN and WatchGuard SSL VPN devices with security products from other vendors and provide a one-stop source for network help, training, and security expertise.
Progent’s Microsoft certified professionals offer small and midsize companies expertise for Microsoft ISA Servers. Microsoft's ISA Server contains a full featured application-layer aware firewall that can protect your IT system from attack by external and internal threats. ISA Server provides deep inspection of Internet protocols such as Hypertext Transfer Protocol, which allows ISA Server to detect many threats that can elude ordinary firewalls. The integrated firewall and VPN architecture of ISA Server permit stateful filtering and monitoring of all VPN traffic. ISA Servers are the centerpiece of Microsoft's system security strategy, and Progent's Microsoft-certified experts and CISSP and CISM certified security consultants can help you strengthen your IT protection through experienced design and deployment of ISA Servers. Microsoft ISA Server is available in several editions including the Microsoft ISA 2006 or 2004 Enterprise Edition Server and the Microsoft ISA 2006 and 2004 Standard Edition. Progent’s ISA Server support team can also help you configure Microsoft Proxy Server and upgrade from ISA 2000 Server to the latest editions of Microsoft ISA Server.
When conducting consulting projects for enterprise customers, Progent follows a structured methodology driven by specified milestones so as to meet financial, timing and technical targets while reducing business disruption. Progent's Enterprise Services Project Methodology follows industry project management standards derived from the best practices described by the Microsoft Solutions Framework Project methodology which includes requirements definition, architecture recommendations, test models, design tuning, and expert deployment. All facets are documented to make available a comprehensive summary of technical services delivered and to help in ongoing network support.
If you have a small business network with 10 to 50 desktop users, Progent's IT outsourcing services save your business from dependence on an individual freelance consultant while giving you cost-effective and dependable access to high-quality technical support. By providing IT consulting help when you need it, providing advanced knowledge for key applications, offering value-added services such as automated network monitoring, and charging only for services you receive, Progent offers you an economical solution for optimizing the business value of your small business information system. Progent is the intelligent way for small businesses to build and support a reliable and safe IT network and to benefit from quick access to the experienced support ordinarily available only to businesses who can support a sizeable in-house IT organization.
Progent's experts can provide Macintosh users a range of services including desktop support, Apple OS X consulting, Apple Mac integration with Windows networks, Entourage and email help, network protection services, and custom training. For computer networks based exclusively on Mac OS X or for networks with a combination of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft certified consultants have the experience and depth to deal with the complexity of planning, configuring and maintaining a network infrastructure that is reliable, secure, efficient and aligned with your organization's business goals.
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle technical issues that are within their scope, Progent can focus on offering high-value skills where Progent faces few competitors. Small companies who work with trusted freelance service providers or who employ in-house support personnel benefit when Progent transfers information about critical technology and proven methodologies to make their networks more robust, secure, and efficient.
Progent offers three basic kinds of Helpdesk support : Microsoft Help Desk Outsourcing Support Services, Virtual Helpdesk Services, and Call Center Process Consulting and Staffing. Progent is a Microsoft and Cisco Authorized Partner and Progent's Help Desk team of authorized Microsoft professionals offers your clients instant access to a reliable technical group with extensive experience providing phone support and remote access repair for networks powered by Microsoft products. Progent's focus is on giving the support Help Desk a positive reputation as a solid contributor to company productivity. Progent's target is to resolve and not merely report problems.
The sophistication and integration demands of Microsoft Windows Servers requires an IT consulting team with practical experience and broad familiarity with planning and integrating seamless, end-to-end network technology solutions. The experience of Progent's Microsoft-certified experts, which averages more than 10 years working with Microsoft technology, assures you success configuring Windows Server 2003 and Windows Server 2000 to match optimally with your strategic objectives. Progent’s consulting services can help you with planning, deploying, administering, and supporting Windows Server solutions that increase the business value of your computer network. Progent’s consultants can assist you with Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server so they efficiently support Windows Vista and other clients.
Progent's Apple Mac networking engineers can assist you with a broad array of system foundation areas such as system architecture, off-site and mobile access, internetwork compatibility, protection, and new technologies including VoIP and fast wireless connectivity. For company networks based exclusively on Mac OS X or for environments incorporating a mix of Mac, Linux and Windows based servers and workstations, Progent has the experience and size to handle the complexity of designing, configuring, and supporting a system architecture that is reliable, safe, productive and aligned with your corporate objectives. Progent can help you configure Apple’s Xserve enterprise servers, Xserve RAID fault-tolerant storage products, and Xsan SAN systems. Progent can also give you access to skilled experts to help you with Cisco routers and switches.
Progent's Microsoft-certified support team can provide computer troubleshooting and information technology consulting services for Microsoft Operations Manager and for the expanding family of Application Management Packs that bring the power of MOM to a broad range of business-critical applications. Progent supports Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to give small to mid-size information networks maximum availability, protection and speed. Progent can help you benefit from Microsoft Operations Manager by performing needs assessment, deployment, setup, special programming, technical support, Help Desk support, security consulting, and management. With more than five years of experience working with the NetIQ platform upon which Microsoft Operations Manager is based, Progent's network consulting professionals can offer small companies enterprise-class support for MOM.
Progent’s computer outsourcing services for small businesses feature designing 2003 Server, Microsoft .NET Server, and Microsoft BackOffice environments, managing upgrades to XP, Windows 2003 Server, Active Directory, and Exchange 2003 Server, Help Desk Call Center, online and in-person repair, resolving stubborn IT problems, and producing a company-wide security strategy. Progent can show you how to maximize network availability and throughput with fault-tolerant configuration, redundant network topology, and proactive server monitoring. Progent also offers special project help for large-scale upgrades and can assist with requirements assessment, product identification, bill of materials production, vendor selection, purchasing coordination, and professional documentation. Progent’s computer outsourcing help also includes education for office productivity products such as Office XP.
Progent's disaster recovery support and business continuity engineers can help you design a disaster recovery plan to prepare for an IT system catastrophe. Progent can help you develop a comprehensive disaster recovery plan that incorporates scheduled disaster recovery assessments and drills. Progent's Microsoft and Cisco-certified engineers can also help you build an affordable, high-availability network solution that addresses reliability issues involving a broad array of infrastructure technologies and processes.
Progent's pricing policy is to charge for remote support and in-person visits per minute. Consequently, you are billed exclusively for delivered support. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in regions where Progent provides on-site service, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and asks no retainer. Many support firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick solutions so you won't be tempted to allow less critical problems to stay unaddressed.
Microsoft SQL Server 2005 delivers powerful, familiar tools to computer experts and information workers, lessening the complexity of creating, integrating, managing, and using company information and database applications in environments ranging from mobile devices to corporate information systems. The complexity and integration requirements of Microsoft SQL Server 2005 require a network consulting firm with hands-on experience and wide knowledge in designing and deploying information-based, end-to-end business technology solutions. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of background supporting Microsoft technology, ensures you success in designing, configuring and supporting Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET environment.
For small businesses in San Antonio or anywhere in Texas, Progent offers round-the-clock remote technical support for information systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a combination of UNIX-family systems and Microsoft technology. Progent has delivered online support to businesses in every state in the U.S. Progent also can furnish the consultation Cisco Systems CCIE-certified network specialists for complex connectivity problems, plus the assistance of CISSP-certified security consultants to help with advanced security architecture and troubleshooting issues.
The Cisco Certified Internetwork Expert certification is the top accreditation for networking consultants, and indicates a person's technical skills at the expert level. Cisco CCIEs know how to handle even the most complex challenges associated with network infrastructure design, deployment, management, security, and troubleshooting. CCIEs work closely with Cisco System's in-house product support engineers in isolating problems with Cisco IOS network management tools and coming up with alternate approaches or identifying software updates. Cisco CCIEs are an excellent cost-effectiveness because their deep expertise enables them to find solutions for even the most difficult problems rapidly. In common cases, less qualified consultants can struggle for hours or even days with identical tasks that a CCIE can resolve in minutes.
Progent's Microsoft-certified online service engineers can provide network problem solving and IT support for all Microsoft server and business application products. Progent is a 
Progent's accredited CISSP and ISSAP network security consultants offer a range of security solutions that can enhance the protection of your UNIX, Linux, Solaris, Mac or Windows environment against internal or external threats or assist you to recuperate rapidly after a serious penetration. Security consulting services available from Progent cover comprehensive security analysis utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Nikto; rapid recovery from virus and worm attacks; configuring firewalls; building safe mechanisms for off-site and mobile connectivity; defending your messaging system against viruses, spam, and directory harvest attacks; and setting up round-the-clock proactive monitoring.
