Fast Remote Help for San Antonio UNIX, Linux, or Solaris SystemsFor small and midsize companies located in San Antonio or anywhere in Texas, Progent provides technical support for computer systems based on UNIX or Linux or for networks that feature a mix of UNIX and Microsoft platforms. Progent has delivered remote troubleshooting to businesses in every state in the United States. (See Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for challenging connectivity problems, plus the assistance of CISA and CISM-certified security consultants to handle advanced security architecture and business continuity preparedness.

Progent's online technical support services offer exceptional leverage due to the fact that they are equipped with the practical background and the advanced tools to solve most network problems rapidly. Efficient support reduces immediate costs since solutions accumulate fewer chargeable consulting minutes. Online support also avoids the cost of sending a consultant to your office. Your company saves additionally with indirect expenses by minimizing or eliminating system outages and related costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management.

Progent's pricing policy for online help is structured to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay only for the support that you actually get. Unlike typical online support organizations, Progent imposes no service activation charge or minimum payments. Progent's per-minute granularity and simple policy for pricing eliminate situations where speedy. minor fixes somehow turn into large invoices. Progent's skill at solving technical issues quickly results in your company conserving money.

Progent's Online Technical Support Tools
Over the years, Progent has fine tuned an array of customized tools and proven processes that permit the highest level of efficiency for online consulting and repair for small company IT networks. Progent offers secure VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN technology allows the staff of Progent's remote service group to access your computer system without breaching network security.

Progent's highly evolved service reporting application keeps extensive records describing all support that Progent's clients have been provided. Progent's team service personnel have the benefit of the specifics of all help rendered to each Progent customer by every Progent consultant. This archive of trouble tickets and solutions is stored as a quickly accessible internal knowledge base that permits Progent's online support professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and close partnerships with major industry leaders such as Cisco and Microsoft make available other massive technical knowledge bases and permit priority response from vendors' in-house engineering staff so Progent's remote consulting specialists can determine the best resolutions in the least time.

Start Receiving Online UNIX/Linux, Solaris, or Apple Mac OS X Network Help from Progent
To get started with Progent's remote support in San Antonio or anywhere in Texas or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical requirement for IT help, go to Immediate Urgent Support.

Online Technical Services Provided by Progent
Progent's phone-based consulting engineers have advanced credentials in a comprehensive array of products and technologies. This broad range of technical skills enables Progent's engineers to address practically any crisis that may take place in a small or midsize company network. Credentials earned by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional (CCVP), and Design Professional.

To support businesses with mixed-OS networks, Progent also provides the skills of engineers who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP engineers.

Phone-based support services provided by Progent to small businesses in San Antonio and anywhere in the state of Texas include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X online support services cover a broad range of information technology such as system architecture, email solutions, network and operational security, UNIX and Microsoft Windows integration, VMware products for server hardware economization and easy administration, and transitioning from legacy applications to current MS Windows or Linux-powered solutions. Progent's group-oriented approach to resolving network issues promotes quick escalation, when required, to consultants with appropriate expertise to handle challenging situations. This expedites solutions of critical problems, reduces network downtime, and lowers support costs.

    Progent's UNIX/Linux support engineers can provide emergency phone-based help for diagnosing problems affecting UNIX/Linux networks powered by leading variants of UNIX including:

    Major Linux platforms for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
    Cisco Infrastructure Consultants for San Antonio, TexasThe Cisco Certified Internetwork Expert credential is the highest accreditation for networking engineers, and certifies a consultant's networking skills at the master level. Cisco CCIEs know how to deal with the most complex problems associated with network planning, integration, administration, security, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS Software network management utilities and developing workarounds or identifying program updates. CCIEs represent an exceptional cost-effectiveness since their broad expertise allows them to solve the most difficult problems rapidly. In typical cases, less seasoned consultants can struggle for hours or days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Few consulting organizations make Cisco CCIEs accessible to help small and mid-size companies. Progent can provide fast telephone access to a Cisco CCIE so you can receive timely help for severe network issues that are crippling business productivity but are not within the scope of your regular computer maintenance personnel. Progent's Cisco-qualified CCIE consultants can interface to your network using the latest remote troubleshooting technology in order to provide fast, secure, and economical analysis and repair. Progent's CCIEs can provide consulting for the complete line of Cisco's top-selling family of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed access points, wired and wireless Voice systems, Catalyst switches, plus Virtual Private Network solutions.

  • Authorized Windows Experts
    MS Windows Support for San Antonio, TexasProgent's Microsoft-certified online service professionals can deliver network troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can provide your organization the expertise of support professionals who can assist you with a broad variety of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration, Microsoft Exchange Server 2010 management, SharePoint Server design, Microsoft Skype for Business migration support, Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server planning, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a full array of online desktop support and troubleshooting services including Microsoft Windows 7 migration, moving to 64-bit workstation software, integrating Office 2010, and automating desktop configuration.

  • CISSP, ISSAP, and CISM Qualified System Security Professionals
    CISSP Certified System Security Specialists for San Antonio, TexasProgent's certified CISSP and ISSAP network security engineers offer a range of security services that can bolster the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against attacks or help your company to clean up quickly following a serious breach. Security support services offered by Progent include: in depth network security evaluation using utilities such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; quick cleanup after virus and worm attacks; setting up firewalls; designing secure mechanisms for off-site and mobile connectivity; defending your email system against viruses, spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online consulting to help companies of any size connect their information networks with popular public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid network models that utilize physical IT assets as well as public cloud services. To assist you to incorporate public clouds with networks, Progent offers a variety of cloud migration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing high-level consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Special Support Services Available from Progent
Progent offers the services of seasoned online consulting experts for special IT projects that small companies often request. Progent's charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these special areas of information technology allows clients to execute major projects economically and on schedule. Progent's special remote engineering services include:
  • Help Desk Support
    Progent's Call Center support alternatives for small and midsize companies with environments that incorporate UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Call Center outsourcing support services are well suited for smaller companies who don't have the resources to assemble and manage an internal Help Desk but who require quick access to a reliable Call Center with professional phone support plus the technical depth to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and acts as a transparent extension of your existing Call Center resources. Progent's Virtual Help Desk can serve as an escalation option to resolve the toughest technical issues, or be available in hectic circumstances when your regular service providers are too busy.

    Progent's Help Desk consulting support can guide you in building an efficient new Help Desk Call Center or enhancing your established organization, identifying or customizing Help Desk application software to address the particular needs of your business, or adding occasional online personnel to work with your in-house Call Center team to handle unusually busy situations such as software migrations, mass updates, or rolling out brand new applications.

    Progent's Help Desk Call Center team of experienced information technology professionals provides your clients in San Antonio or anywhere in the state of Texas immediate assistance from a reliable technical support group with substantial background providing telephone-based consulting and online repair service for IT systems based on UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk Call Center recognition as a major driver of company productivity, and Progent's goal is to solve rather than simply annotate IT issues.

  • Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Experts Group offers phone-based and in-depth consulting support and education in special application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, custom programming, and training for popular Microsoft applications including CRM, Project, Office Word, and Microsoft Excel. To read more information about Progent's consulting, custom programming, and education offerings for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

    Progent's Mac consultants can promote the creative facets of Mac computing by delivering remote consulting support and training in graphics, sound, and motion video. Progent's support professionals can provide help in a range of Apple Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also help you with specific projects such as scanning or digitizing audio or video or putting together an audio/video production lab.

    Online Network and Server Monitoring Support
    Progent offers businesses in San Antonio, or anywhere in the state of Texas, remote network monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your environment so that your computer support is proactive rather than reactive. By detecting looming problems before they grow into crashes, remote monitoring can ward off disruptive and costly information system failures. Progent can also provide help with system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple Mac systems, Windows environments, or environments that incorporate a variety of platforms.

How Your San Antonio Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online expertise with UNIX/Linux, Solaris, or Mac OS X environments, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.

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