Immediate Phone Help for San Antonio UNIX, Linux, or Sun Solaris SystemsFor small and midsize companies located in San Antonio or anywhere in the state of Texas, Progent provides help for information systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a combination of UNIX-family systems and Microsoft platforms. Progent has delivered remote support to businesses in every state in the U.S. (See Progent's client testimonials). Progent also can furnish the expertise of Cisco CCIE network specialists for complex infrastructure problems, plus the assistance of CISSP-certified security engineers to handle advanced security architecture and disaster recovery planning.

Progent's remote support services represent exceptional value because they have the real-world experience and the sophisticated technology to resolve the majority of network problems quickly. Efficient support reduces direct expenses since solutions accumulate fewer chargeable minutes. Online support also eliminates the cost of sending an engineer to your office. Your company saves even more in indirect costs by minimizing or avoiding system outages and associated losses due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management.

Progent's billing policy for online help is designed to maximize the impact of your network support investment. Progent charges by the minute for telephone-based consulting, so you are invoiced just for the support that you actually get. Unlike many online service firms, Progent asks for no service activation fee or minimum job duration. Progent's one-minute billing unit and clean model for pricing eliminate situations where fast fixes manage to turn into big invoices. Progent's skill at handling technical issues quickly results in your business saving cash.

Progent's Remote Technical Support Tools
Through years of experience, Progent has fine tuned a collection of optimized tools and field-tested processes which allow the highest degree of efficiency for remote technical support and troubleshooting for small and midsize company information networks. Progent provides protected VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN connectivity permits the engineers of Progent's online support team to communicate with your system remotely without compromising system security.

Progent's advanced service reporting application maintains comprehensive documentation describing all service that Progent's customers have been provided. Progent's staff consultants have access to the history of support rendered to each customer by every engineer. This history of issues and resolutions is stored as an easily searchable proprietary database that allows Progent's online support experts to share their experiences with the whole team to ensure that the value of Progent's support services grows daily. Progent's advanced accreditations and formal partnerships with key vendors such as Cisco and Microsoft permit access to other extensive technical support databases and allow priority response from manufacturers' internal engineering staff so Progent's online consulting experts can come up with the best solutions in the least time.

Get Remote UNIX/Linux, Sun Solaris, or Apple Mac OS X Technical Support from Progent
To get started with Progent's remote services in San Antonio or anywhere in Texas or to learn additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have a critical need for IT help, visit Immediate Urgent Support.

Online Network Support Services Provided by Progent
Progent's online technical support engineers offer advanced credentials in a comprehensive set of products and technologies. This broad range of technical skills allows Progent's engineers to handle almost any problem likely to crop up in a small business information system. Credentials awarded to Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.

To help customers with multi-OS environments, Progent also offers the skills of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP specialists, and ISSAP consultants.

Online services available from Progent to companies in San Antonio and anywhere in the state of Texas include:

  • UNIX/Linux, Sun Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X phone-based support services cover a wide spectrum of information technology such as system infrastructure, messaging solutions, network and operational security, UNIX/Linux and Windows coexistence, VMware products for server hardware consolidation and easy management, and migration from legacy systems to the latest Windows or Linux-based solutions. Progent's team-based approach to solving network problems promotes fast escalation, when required, to engineers with task-relevant expertise to handle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and cuts support expense.

    Progent's UNIX and Linux consultants can provide emergency phone-based assistance for diagnosing anomalies within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as:

    Important Linux variants for which Progent can provide expertise include:

  • Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
    Cisco Engineers for San Antonio, TexasThe Cisco Certified Internetwork Expert certification is the highest accreditation for networking consultants, and certifies a consultant's networking skills at the expert level. CCIEs can handle even the most intractable challenges occurring in network infrastructure design, installation, maintenance, security, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's internal support staff in analyzing problems with Cisco IOS Software network management utilities and coming up with alternate approaches or identifying software patches. Cisco CCIEs represent an excellent cost-effectiveness because their deep experience enables them to fix the most complex problems rapidly. In typical instances, less seasoned engineers can struggle for many hours or even days with the same problems that a Cisco CCIE can resolve in a few minutes. Few consulting organizations make Cisco CCIEs available to help small and medium sized businesses. Progent can provide quick phone access to a CCIE so you can receive immediate support for serious network infrastructure problems that are lowering business productivity but are beyond the comfort zone of your ordinary IT maintenance group or consultant. Progent's Cisco-qualified CCIE consultants can connect to your computer system via the latest remote support tools to perform quick, safe, and affordable analysis and remediation. Progent's CCIEs can provide consulting for the complete line of Cisco's industry-leading selection of infrastructure devices including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.

  • Authorized MS Windows Expertise
    Windows Expertise for San Antonio, TexasProgent's Microsoft-qualified online support engineers offer network problem solving and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can provide your company the expertise of support professionals who can help you with a wide variety of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint 2013 design, Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway management and ISA Server 2006 migration, SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server planning, Small Business Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent also can deliver a wide range of remote desktop support services including Windows 7 migration, moving to 64-bit workstation applications, configuring Office 2010, and automating desktop configuration.

  • CISM and CISSP Qualified System Security Professionals
    CISSP Qualified Network Security Engineers for San Antonio, TexasProgent's accredited CISM and CISSP security engineers can provide a range of security solutions to improve the defenses of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against internal or external threats or assist your company to clean up quickly after a damaging penetration. Security solutions offered by Progent include: thorough network security evaluation using tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Netcat; quick cleanup after virus and worm attacks; configuring firewalls; establishing secure architectures for off-site and mobile communication; guarding your messaging infrastructure from spam and directory harvest attacks; and instituting round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting support to help organizations of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that combine local resources along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and affordably.
Additional Support Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for special IT projects that small companies frequently request. Progent's charges for longer-term development or consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these special areas of information technology enables clients to execute major projects within budget and on time. Progent's special online consulting services include:
  • Call Center Support
    Progent's Help Desk service offerings for small businesses with networks based on UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for small businesses who lack the money or time to assemble and manage an in-house Help Desk Call Center but who want quick response from an efficient Help Desk Call Center with professional telephone assistance plus the technical depth to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and acts as a transparent supplement to your current Help Desk resources. Progent's Virtual Call Center can operate as an escalation resource to resolve complex network issues, or be ready in those circumstances when your other resources are too busy.

    Progent's Help Desk Call Center consulting services can assist you in building an effective new Call Center or improving your established organization, identifying or modifying Help Desk software to handle the special needs of your company, or providing occasional phone support personnel to work with your existing Help Desk Call Center resources to deal with unusually busy situations like software migrations, major upgrades, or rolling out new business software.

    Progent's Call Center team of veteran network professionals offers your workers in San Antonio or anywhere in the state of Texas quick communication with a large technical support resource with substantial experience providing telephone-based help and online repair service for IT systems based on UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft technology. Progent's charter is to give the Call Center the reputation as a key driver of company success, and Progent's policy is to resolve rather than just record network problems.

  • Business Applications Support: Education, Customization, and Integration
    Progent's Applications Consulting Group provides online and in-depth engineering support and training in specific application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and education for familiar Microsoft business applications such as CRM, Project, MS Office Word, and Excel. For more information concerning Progent's consulting, custom development, and training services for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Business Application Experts Services.

    Progent's Apple Mac consultants can promote the imaginative components of Apple Mac computing by delivering phone-based help support and education in imaging, audio, and video. Progent's consultants can provide expertise in a range of Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with common procedures such as scanning or digitizing audio/video or establishing an audio/video post production facility.

    Online Network Monitoring Services
    Progent offers companies in San Antonio, or anywhere in the state of Texas, remote network monitoring support based on Microsoft System Center Operations Manager network monitoring, enhanced by Progent for your environment so your network maintenance is proactive and automated. By detecting potential trouble spots before they grow into crashes, remote monitoring can minimize stressful and expensive information system breakdowns. Progent can also use system monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Mac OS X environments, Windows systems, or systems powered by a variety of OS platforms.

How Your San Antonio Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency online help with UNIX/Linux, Solaris, or Apple Mac computer systems, visit Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent.

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