Fast and Affordable Remote Troubleshooting for San Antonio Information Networks
Fast Remote Help for San Antonio SystemsFor companies in San Antonio or anywhere in Texas, Progent offers online technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have provided remote troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to solve challenging infrastructure problems, as well as the services of CISSP-accredited cybersecurity consultants to help with high-level security design and diagnostic issues.

Progent's remote technical support engineers provide exceptional leverage due to the fact that they possess the real-world experience and are equipped with the advanced tools necessary to resolve most network issues quickly. This reduces direct costs because solutions require minimal chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your company benefits additionally with indirect expenses by minimizing or eliminating network downtime and related costs stemming from business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's advanced online technical support experience is especially helpful for organizations that depend on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing model for remote help is designed to stretch your IT service dollar. Progent charges by the minute for telephone-based assistance, so you are billed exclusively for the services that you actually get. Unlike typical online service firms, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute billing unit and simple policy for billing save you from scenarios where fast fixes somehow turn into big bills. Progent's penchant for handling technical issues efficiently means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has mastered a collection of customized tools and field-proven methodologies that ensure the maximum level of efficiency for online technical support and repair for information networks of any size. Progent provides protected VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the staff of Progent's remote service group to interface to your environment remotely without breaching network security.

Progent's sophisticated customer support reporting application keeps extensive histories of the service that Progent's clients have received. Progent's authorized consultants have the benefit of the specifics of support delivered to each Progent customer by any Progent consultant. This database of anomalies and solutions is stored as a readily searchable internal database that allows Progent's online technical engineers to share their knowledge with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's high-level accreditations and working relationships with important vendors such as Cisco and Microsoft open up other extensive technical databases and allow priority access to manufacturers' in-house engineering staff so Progent's online service specialists are able to find optimal resolutions promptly.

Remote services available from Progent to businesses in San Antonio and throughout the state of Texas include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price services designed to allow small and medium-size organizations to utilize the same cutting-edge IT solutions used by many of the industry's top enterprises. Progent's ProSight suite of network monitoring and management services covers all critical facets of modern networking including email protection, security and compliance, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning technology to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the entire malware attack lifecycle including protection, identification, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can assist you to design and implement a ProSight ESP environment that addresses your organization's specific needs and that allows you prove compliance with government and industry data security standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent's consultants can also help your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to deliver web-based management and world-class security for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, enhance and debug their connectivity hardware such as routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and displays the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that need critical software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent engineering consultant so that all looming issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time spent looking for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an objective assessment of the health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with information security regulations, more efficient utilization of network resources, faster troubleshooting, more reliable backup and recovery, and less downtime. See more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness to block or recover quickly from a ransomware attack. Progent will work with you personally to gather information concerning your current security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup environment that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting experts for special IT projects. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the engineers required. Progent's background in these important fields of computer technology enables customers to complete major projects economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service options for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are well suited for businesses who lack the resources to build and maintain an internal Call Center but who want fast response from an efficient Help Desk Call Center with professional telephone support plus the expertise to escalate complex trouble tickets to high-level engineers.

    Progent's Call Center consulting services can support you in establishing an effective new Help Desk or revamping your established one, selecting or enhancing Call Center application software to address the special demands of your business, or adding occasional online staff to supplement your internal Help Desk resources to handle high-demand scenarios like software migrations, mass updates, or rolling out new business software.

    Progent's Help Desk Call Center staff of veteran network consultants offers your workers in San Antonio or anywhere in the state of Texas immediate contact with an effective network service resource with substantial experience delivering telephone-based consulting and online repair service for networks powered by Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to give the Call Center the reputation as a key driver of company success, and Progent's intent is to resolve rather than simply track technical issues.

  • Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Experts staff offers phone-based and in-depth consulting support and training in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and training for Microsoft applications such as CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. To find out more about Progent's expertise, custom development, and education offerings, see Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that include Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of System Center 2016, extend or optimize your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in San Antonio, or anywhere in the state of Texas, online hybrid network monitoring by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt Operations Manager to suit your business so your IT support is proactive and automated. By detecting potential trouble spots before they grow into downtime, proactive monitoring can avoid stressful and expensive network crises. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or environments that support a variety of OS platforms.
How Your San Antonio Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent online expertise with Windows, macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or see Contact Progent. For offices and new businesses in San Antonio or anywhere in the state of Texas, Progent's phone-based network support specialists are ready to deliver effective and economical IT help the moment your organization has to have it. Long experience offering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine remote connectivity tools to solve network problems rapidly while avoiding the expense and lost time associated with on-site support visits.

Even if your San Antonio company works with a local independent support technician or maintains a full time organization that know how to deal with typical computer problems, Progentís Microsoft and Cisco certified consultants can still offer a convenient and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the time or the expertise to deal with sudden system emergencies or particularly tough integration projects.

Details of Progent's Remote Computer Support for San Antonio
Progent's online help, Internet-based repair, network security expertise, and network management services offer businesses in San Antonio or anywhere in the state of Texas the greatest leverage for your support investment. Whether you require occasional telephone help and Internet-based troubleshooting or full-time Help Desk outsourcing support and system administration, Progent's experts can provide your organization world class IT support while permitting you to avoid the expense and administration overhead of carrying a full-service internal IT organization. Key features of Progent's online help services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, breadth of IT experience, fine tuned remote support software, and familiarity with enterprise networking allow companies to escape the limitations of excessive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average more than ten years of hands-on industry experience, in the trenches of network service, performing a broad range of technical projects for a large mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices training that Progent teaches its support team. This ensures that you get not just expert IT skills, but also a consultant with proven methods for applying computer knowledge to solve actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-premises visits per minute. As a result, you are billed only for delivered support. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in areas where Progent offers on-site support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no startup charge and requires no retainer for services provided during normal business hours. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick repairs so you will not be forced to allow simple problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all billed services. Unlike some freelance consultants or small service organizations who offer minimal documentation or details of tasks performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the service reports sent by every consultant to every customer. The practice of documenting and organizing support records results in more effective support and eliminates a variety of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to release vital service information.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock system tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering potential issues before they cause downtime, network monitoring can keep your IT network from painful and expensive availability disruptions.
How Does My Business Start Getting Online Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.















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