Even if your San Antonio office works with a local freelance consultant or employs a full time IT staff that can deal with day-to-day computer problems, Progent’s Microsoft and Cisco certified consultants provide a convenient and transparent remote expansion of your local resources in cases when your regular IT support personnel either don't have the time or the expertise to deal with sudden network emergencies or particularly tough integration projects.

Details of Progent's Remote Network Support for San Antonio
Progent's phone support, Internet-based repair, system security expertise, and system administration services offer small businesses in San Antonio or throughout the state of Texas the greatest leverage for your support investment. Whether you need occasional telephone help and Internet-based troubleshooting or full-time Help Desk Call Center support and system management, Progent's experts can provide your organization world class network support while allowing you to eliminate the cost and hassle of carrying a large internal IT staff. Highlights of Progent's National Remote Support services include:

• Fast Telephone Access to Microsoft Certified Support Specialists
  Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to small businesses in San Antonio and is also ideal for customers in more remote areas of Texas that lack consultants with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Gold Partner support company, Progent has the advantage of a wide selection of Microsoft support tools, service information, and continuing education.

• By the Minute Billing to Minimize Expenses
  Progent offers remote help on a per-minute basis, so you are charged only for the services you use. Progent requires no minimum charge for phone support and requires no monthly retainer. This saves you from paying big invoices for quick fixes.

• Availability of Cisco Certified Network Architecture Experts
  As a Registered Partner for Cisco Systems, Progent offers help from on-staff professionals with experience in planning, implementing, and supporting networking solutions based on Cisco technology. Progent can provide a CCIE or CCNP to show you how to create fast, reliable, and secure connectivity for local and remote networking.

• Application Experts Consulting
  Progent's basic support offerings consist of technology integration, Microsoft Exchange expertise, system security design, and Help Desk Call Center services. Progent's Application Experts Team can provide world-class consulting support in specific application areas. Help offered by the Application Experts staff covers:
  • Microsoft Dynamics Great Plains Consulting and Programming
  • Microsoft Dynamics Customer Relationship Management Consulting
  • Microsoft Project Training
  • Microsoft Excel Programming
  • Microsoft Word Consulting
  • Crystal Reports, Microsoft Office Access, and FRx Consulting
  • UNIX, Linux and Sun Solaris Support
  • Apple Macintosh Help
  By providing a convenient centralized source for network generalists and application experts, Progent is able to tailor fast, cost-effective, and thorough information technology solutions that match the special needs of your company.

• Advanced Remote Access Tools
  Protected remote access permits Progent's service professionals to see exactly what your customers see. This makes it easier to find fast fixes to problems that could otherwise require a costly onsite visit. State-of-the-art online access tools and experienced technicians combine to enable Progent to repair most IT issues quickly and economically. Progent is an industry leader in offsite troubleshooting and automated network monitoring.

• Compatibility with Mainstream VPN Products
  Progent can provide safe VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without compromising system security.

• 24x7 Service for High System Availability
  For small businesses with vital applications, Progent offers round-the-clock remote support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this service can help produce maximum system availability.

• Help Desk Outsourcing
  Progent's Help Desk support services are designed specifically for budget-conscious small offices whose clients require immediate recourse to a Help Desk Call Center with expert telephone support and full escalation capability.

Benefits of Progent's IT Support for Small Organizations in San Antonio
Progent's online IT consulting services enable your City# small business to experience the advantages of on-call, expert network support without the cost of managing a full-time IT staff. Your information system will acquire added strategic worth by becoming more reliable, efficient, and secure. Advantages to your company include:

• Seamless remote expansion of your on-site support resources
  With most small companies in San Antonio or anywhere in Texas, local network service providers, whether consisting of outside consultants or a full-time maintenance staff, can solve typical technical problems. However, serious problems sometimes spring up when your regular support personnel are overstretched or absent, and some trouble may stem from technology that is beyond the scope of your local support personnel. In these situations, Progent's on-call support specialists provide an easy, fast, and affordable solution to supplement your regular resources and to convey useful information to increase your ability to resolve downstream problems in-house.

• Reduced Dependence on Freelance Consultants
  For IT maintenance, small organizations commonly depend on independent freelance service providers. Although freelance consultants have smaller overhead than larger support companies and can often charge marginally less, they are occasionally overextended, making it hard to respond rapidly to crisis situations. If a freelance consultant is busy with another client, sick, on a trip, or in class, the lack of reserve help may force your business to wait for help during an IT crisis. As your company expands, network downtime and problems with vital applications become more expensive. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers a ready source of backup service expertise to make sure your network is always up and running.

• Build a Scalable Foundation for Smooth Growth
  Small companies often begin with an information system created on a shoestring budget. Without a proper framework, band-aid fixes often get piled on top of a weak foundation. As a company grows, reliability and expandability problems can impede the productivity of the organization. Such badly built environments need proper assessment, smart strategic planning, and wide technical expertise to evolve to a system architecture able to deliver the solid foundation to handle current business requirements and facilitate downstream expansion.

• Work with Solution Providers Rather Than Technology Sellers
  Small offices need advice and technical education to negotiate an ever more complicated array of product options available for accelerating business growth and enhancing efficiency. Businesses hardly need a network consultant who is motivated to sell a specific vendor's products. IT support and product selling can lead to a scenario where the recommended solution is built around a profitable product instead of the true needs of a client. Progent avoids these dilemmas by selling just services instead of products. This allows Progent to align IT expertise with the best interests of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, breadth of IT knowledge, fine tuned support software, and understanding of enterprise networking enable small companies to escape the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance consultants, or over=stretched in-house IT help.

Progent adds value by offering:

• Certified Expertise in Microsoft's Full Range of Servers
  Progent can provide world-class expertise for Microsoft’s leading server products with services such as Windows Server 2003 integration, Windows Server 2000 upgrades, Windows NT migration, Exchange 2003 Server consulting, Microsoft Exchange 5.5 Server and Exchange 2000 Server upgrades, and SQL Server 2005 integration.

• Proven Methodology
  Progent’s team of Microsoft and Cisco qualified experts average longer than ten years of real-world industry experience, at the front lines of network service, performing a broad range of IT tasks for an extensive array of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support team. This ensures that you get not only world-class IT skills, but also a support engineer with field-tested methods for using technical knowledge to repair actual IT problems quickly.

• Value Pricing
  Progent's pricing policy is to charge for online support and on-site visits by the minute. Consequently, you are invoiced just for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in areas where Progent offers in-person service, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no service activation fee and asks no retainer. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's small granularity avoids large bills for quick solutions so you will not be forced to allow less critical problems to stay unaddressed.

• Full Records of IT Services
  Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or small service firms who provide minimal documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports sent by each staff member to every client. The practice of documenting and organizing service activity allows more effective support and avoids a slew of typical problems such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to handle problems that are within their comfort zone, Progent is able to focus on delivering hard-to-find services where Progent faces little competition. Companies who utilize trusted freelance consultants or who maintain in-house support personnel benefit when Progent transfers information about critical technology and tested processes to make their IT environments more robust, secure, and efficient.

• Remote Server Monitoring with Microsoft Operations Manager
  Progent is one of the few consulting firms to offer 24x7 remote monitoring services based on Microsoft Operations Manager. MOM causes your network maintenance to be proactive instead of reactive. By revealing possible problems before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive availability losses.

How Does Our Company Start Receiving Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for IT help, visit Immediate Urgent Support.