Fast and Affordable Online Technical Support for San Antonio Networks
Fast Phone Technical Support for San Antonio NetworksFor businesses in San Antonio or anywhere in the state of Texas, Progent provides online support for networks powered by Microsoft, Cisco, macOS and OS , or Linux technology. Progent's Microsoft certified professionals have delivered remote troubleshooting to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to handle complex networking issues, plus the assistance of CISSP-certified security consultants to help with advanced security architecture and troubleshooting jobs.

Progent's remote support experts offer excellent leverage due to the fact that they have the practical background and are equipped with the advanced tools required to resolve the majority of network problems rapidly. Efficient support lowers immediate costs since service calls accumulate fewer billable minutes. Remote support also eliminates the expense of sending an engineer to your location. Your organization saves even more with indirect costs by reducing or avoiding system outages and related losses stemming from business discontinuity, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive online consulting experience is especially helpful in environments that depend on public clouds for vital network infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's billing model for remote help is designed to stretch your IT service investment. Progent bills by the minute for phone consulting, so you pay only for the services that you actually get. In contrast to typical online support organizations, Progent imposes no initialization charge or minimum fees. Progent's one-minute granularity and simple policy for pricing prevent scenarios where speedy. minor repairs somehow end up as large tabs. Progent's penchant for solving problems efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a collection of optimized tools and proven methodologies which allow the maximum level of efficiency for online technical support and repair for information systems of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the experts of Progent's Technical Response Center to access your computer system without compromising network security.

Progent's advanced customer support database application stores extensive records for all service that Progent's customers have received. Progent's team service personnel have access to the records of all help provided to each customer by any Progent engineer. This database of problems and repairs is organized as a readily retrievable support database that enables Progent's online support professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's support grows over time. Progent's extensive list of accreditations and working associations with major vendors including Cisco and Microsoft open up additional extensive technical databases and permit priority response from manufacturers' internal product engineers so Progent's online consulting experts can arrive at the most efficient resolutions promptly.

Remote support provided by Progent to businesses in San Antonio and throughout the state of Texas include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate services intended to enable small and medium-size businesses to utilize the same cutting-edge IT solutions used by many of the industry's top corporations. Progent's ProSight line of network management outsourcing services addresses all key areas of modern networking such as email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to manage the complete threat progression including filtering, detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you prove compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent's consultants can also help your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical data, apps and VMs that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to provide web-based management and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding devices that need critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by tracking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your network documentation, you can eliminate as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include easier network management, improved compliance with data security standards, higher utilization of network assets, faster problem resolution, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's preparedness to stop or recover quickly after a ransomware attack. Progent will consult with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient AV and backup/recovery environment that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent offers the skills of world-class online consulting experts for contract IT projects. Billing charges for longer-term development or consulting tasks are determined based on the level of expertise of the consultants required. Progent's experience with these important areas of computer technology allows customers to complete critical initiatives economically and on time. Progent's special online engineering solutions include:

  • Call Center Support
    Progent's Call Center service options for organizations with environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are intended for companies who lack the money or time to build and maintain an internal Help Desk but who want quick communication with a dependable Help Desk with proficient phone support as well as the ability to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and acts as a transparent extension of your current Call Center resources. Progent's Virtual Help Desk can operate as a an escalation option for the most difficult technical issues, or be ready in hectic situations when your regular support engineers are too busy.

    Progent's Call Center team of experienced information technology experts provides your computer users in San Antonio or anywhere in the state of Texas quick contact with an effective technical support resource with extensive experience offering telephone-based consulting and remote troubleshooting for computer environments based on Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center recognition as a solid enabler of business performance, and Progent's aim is to fix and not simply report IT problems.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Group can supply online and in-depth engineering expertise and education in special application fields including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for popular Microsoft applications such as CRM, Office Project, Office 365 Word, and Office 365 Excel. To read additional information on Progent's expertise, customization, and training offerings, go to Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers companies in San Antonio, or anywhere in the state of Texas, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM for your environment so that your computer maintenance is proactive rather than reactive. By anticipating potential issues before they cause downtime, remote monitoring can minimize inconvenient and expensive network failures. Progent can also provide help with network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or networks that support multiple platforms.
How Your San Antonio Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency phone-based help with Microsoft, macOS and OS X, or Linux environments, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and startups in San Antonio or anywhere in the state of Texas, Progent's online network support engineers are ready to provide professional and economical system support the moment your business requires it. More than 15 years of offering online tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to refine online connectivity tools to repair network problems quickly while avoiding the expense and lost productivity associated with on-site support calls.

Even if your San Antonio company deals with a regular independent consultant or employs a full time organization that know how to deal with common network problems, Progentís Microsoft certified engineers can offer an easy and transparent virtual extension of your local resources in cases when your regular service personnel either lack the availability or the expertise to solve unexpected network emergencies or particularly tough integration projects.

Benefits of Progent's IT Support for Businesses in San Antonio
Progent's remote network troubleshooting services enable your San Antonio organization to experience the advantages of on-call, enterprise-level IT support without the expense of managing an in-house IT organization. Your network will derive greater business worth by being more reliable, productive, and secure. Benefits to your business include:

  • Convenient virtual expansion of your local IT resources
    For most organizations in San Antonio and throughout Texas, nearby computer support resources, whether represented by independent consultants or an internal IT staff, can solve the majority of technical problems. On the other hand, major troubles can spring up when your regular resources are too busy or unavailable, and some problems may stem from IT products that is unfamiliar to your local service people. In these situations, Progent's on-call support specialists give you a convenient, fast, and budget-friendly way to supplement your local help and to pass on useful information to improve your ability to resolve future problems locally.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller businesses often depend on independent freelance service providers. Although freelance consultants carry less internal costs than big consulting firms and can afford to charge marginally less, they are occasionally stretched too thin, making it impossible to respond quickly to urgent situations. If an independent consultant is occupied with another customer, ill, on a trip, or in training, the lack of fallback help may force your business to go without assistance during an IT crisis. As your business expands, network unavailability and trouble with vital software become more expensive. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a reliable source of reserve support expertise to make sure your network is always up and running.

  • Build a Solid Foundation for Seamless Growth
    Companies often begin with an information architecture implemented on a shoestring budget. Lacking a robust framework, slap-dash fixes can get thrown onto a weak foundation. When a network grows, reliability and scalability problems can hinder the success of the organization. Such poorly built systems require proper analysis, smart long-term planning, and broad-based technical knowledge to evolve to a network infrastructure that can offer the stable foundation to meet critical business demands and ease future growth.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller businesses require guidance and technical training to negotiate an ever more complicated array of technology options capable of accelerating business success and improving productivity. Businesses hardly need a network consultant who is attempting to resell a certain vendor's technology. Network support and product selling can result in a scenario where the recommended solution is designed around a profitable technology instead of the true needs of a business. Progent eliminates these dilemmas by selling just services instead of products. This enables Progent to align IT expertise with the best needs of clients.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of IT expertise, fine tuned remote support software, and understanding of enterprise networking allow offices to avoid the pitfalls associated with excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of hands-on industry background, at the forefront of IT support, executing a broad range of IT tasks for a large array of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support staff. This means that you get not just expert IT help, but also a support engineer with proven approaches for using computer knowledge to solve real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-premises help per minute. As a result, you owe just for received support. Progent does not impose a higher rate for after-hours or emergency support, and within California or in areas where Progent offers in-person support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and asks no monthly commitment for services delivered during regular working hours. Many support organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for fast fixes so you won't be forced to permit less critical problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive service reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or local service firms who offer minimal documentation or specifics of services performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the service documentation sent by each consultant to every customer. The discipline of detailing and organizing service records allows more effective support and avoids a slew of common misfortunes such as when a support customer is effectively held captive to a consultant who wonít release vital service information.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to provide 24x7 system monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By revealing possible problems before they cause lost productivity, system monitoring can save your information network from painful and expensive availability disruptions.
How Does My Business Begin Receiving Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.















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