Immediate Remote Technical Support for San Antonio IT Networks
Immediate Online Support for San Antonio SystemsFor companies in San Antonio or anywhere in Texas, Progent provides remote help for information systems based on any combination of Microsoft, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified consulting experts have delivered online support to companies in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, as well as the assistance of CISA and CISSP-accredited security engineers to help with high-level security design and diagnostic issues.

Progent's remote technical support experts provide exceptional leverage because they have the real-world experience and are equipped with the sophisticated tools needed to solve most network problems quickly. This reduces direct costs since solutions require fewer chargeable consulting minutes. Online support also eliminates the cost of sending a consultant to your site. Your company benefits additionally in indirect expenses by reducing or avoiding system outages and related losses stemming from business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's advanced online consulting know-how is especially important for businesses that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing policy for remote help is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are charged just for the services that you actually get. Unlike many remote service firms, Progent imposes no startup fee or minimum payments. Progent's one-minute billing unit and clean model for billing save you from scenarios where fast solutions somehow end up as substantial invoices. Progent's skill at disposing of technical issues quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of optimized technologies and proven processes that allow the maximum level of efficiency for remote technical support and troubleshooting for information systems of all sizes. Progent offers secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the experts of Progent's Technical Response Center to access your computer system remotely without breaching network security.

Progent's proven technical support database application keeps extensive records of all service that Progent's clients have received. Progent's staff engineers have the benefit of the history of assistance delivered to every customer by any consultant. This history of issues and fixes is structured as a readily searchable proprietary knowledge base that permits Progent's remote technical experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and close relationships with major industry leaders including Cisco and Microsoft make available additional vast support databases and allow priority access to vendors' in-house product engineers so Progent's remote consulting experts are able to determine the most efficient solutions promptly.

Remote technical services offered by Progent to customers in San Antonio and throughout the state of Texas include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, flat-rate managed services designed to allow small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by some of the industry's leading corporations. The ProSight series of IT management outsourcing services covers all key areas of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, and network infrastructure monitoring and management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading information security vendors to provide centralized control and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to automate the complete threat lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital data, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, enhance and troubleshoot their connectivity appliances like switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that need important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of critical computers that power your business network. When ProSight Systems Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight Systems Watch server and desktop automated management services.

Special Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for special IT programs. Progent's rates for longer-term consulting projects are determined based on the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology allows clients to complete major initiatives economically and on schedule. Progent's project-based online consulting services include:

  • Help Desk Expertise
    Progent's Call Center service options for organizations with environments based on Windows, Cisco, Apple Mac, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk outsourcing services are well suited for organizations who lack the resources to assemble and manage an in-house Help Desk Call Center but who need quick response from a dependable Help Desk Call Center with professional telephone support as well as the ability to escalate complex tasks to advanced engineers.

    Progent's Call Center consulting services can assist you in establishing an effective new Help Desk Call Center or revamping your current organization, selecting or modifying Call Center application software to meet the special demands of your company, or adding temporary online staff to work with your existing Call Center resources during unusually busy scenarios like software migrations, major updates, or rolling out new business software.

    Progent's Call Center team of experienced information technology experts gives your workers in San Antonio or anywhere in the state of Texas rapid assistance from a large network service resource with extensive background delivering telephone-based help and online diagnostics for IT systems powered by Microsoft, Cisco, Mac OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk recognition as a solid contributor to business performance, and Progent's intent is to solve instead of merely track technical issues.

  • Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff offers phone-based professional consulting expertise and training in specific application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for popular Microsoft business applications such as Microsoft CRM, MS Project, Office Word, and Office Excel. To read additional information about Progent's consulting, custom development, and training services, refer to Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and install a new implementation of System Center 2016, expand or tune an existing one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in San Antonio, or anywhere in the state of Texas, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your business so that your network maintenance is proactive rather than reactive. By spotting looming issues before they cause downtime, system monitoring can ward off stressful and expensive network failures. Progent can also assist with network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Mac OS X systems, Windows networks, or systems that support a mix of platforms.
How Your San Antonio Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent phone-based assistance with Microsoft Windows, Mac OS X, or Linux computer systems, go to Progent's Urgent Remote Help, phone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in San Antonio or anywhere in the state of Texas, Progent's online network support engineers can deliver effective and economical system support the moment your organization has to have it. More than a decade of offering online tech support has earned Microsoft Gold Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote access technology to solve network problems rapidly while eliminating the cost and lost time that comes with on-site support visits.

Even if your San Antonio business works with a local independent support technician or employs an in-house organization that know how to deal with typical computer problems, Progentís Microsoft certified engineers can provide a convenient and transparent remote extension of your local resources for situations when your regular service personnel either lack the bandwidth or the experience to deal with sudden network crises or especially challenging integration problems.

Advantages of Progent's Network Help for Offices in San Antonio
Progent's online network troubleshooting services enable your San Antonio company to have the benefits of timely, enterprise-grade network support without the expense of managing a full-time IT staff. Your network will derive added strategic value by being increasingly reliable, productive, and protected. Benefits to your business include:

  • Seamless remote expansion of your on-site support resources
    For most offices in San Antonio and throughout Texas, nearby computer service resources, whether made up of independent consultants or an in-house maintenance staff, can solve typical network problems. However, IT crises sometimes spring up when local resources are overstretched or absent, and some problems may involve IT products that is beyond the scope of your usual support technicians. In these situations, Progent's on-call support professionals give you an easy, fast, and budget-friendly way to augment your local help and to transfer useful information to increase your ability to handle future issues in-house.

  • Reduced Reliance on Freelance Consultants
    For network support, smaller businesses commonly rely on independent freelance consultants. While freelance service people have less overhead than larger consulting companies and can afford to charge marginally less, they are often overextended, making it difficult to respond quickly to urgent situations. If a freelance consultant is occupied with another client, sick, on a trip, or in training, the absence of backup personnel may require your company to wait for help during an IT crisis. As your network expands, system downtime and problems with vital applications are more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides an on-call source of reserve service experts to insure your network remains up and running.

  • Create a Solid Foundation for Smooth Expansion
    Organizations often start with an information architecture created on a modest budget. Lacking a strong framework, slap-dash repairs can get piled onto a weak foundation. As a company grows, stability and expandability issues can impede the productivity of the business. Such badly designed environments need proper assessment, intelligent long-term planning, and extensive IT expertise to upgrade to a system architecture able to provide the solid foundation to handle current business requirements and simplify future growth.

  • Interact with Solution Providers Instead of Technology Sellers
    Smaller organizations require guidance and technical training to navigate through an increasingly complex array of technology alternatives available for accelerating business growth and improving productivity. Businesses do not need a computer engineer who is attempting to sell a specific vendor's products. Network consulting and product selling can result in a situation where the recommended solution is built around a profitable technology instead of the genuine requirements of a business. Progent avoids these conflicts by selling only services rather than products. This enables Progent to match technical expertise with the best needs of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, range of IT experience, fine tuned remote support software, and understanding of corporate IT allow companies to escape the limitations associated with excessive dependence on smaller consulting firms, independent freelance service providers, or limited internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of real-world professional experience, at the forefront of IT service, executing a broad variety of technical tasks for an extensive mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting team. This guarantees that you get not just expert technical capability, but also a consultant with proven methods for using technical knowledge to repair real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online support and on-premises visits by the minute. As a result, you pay just for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in areas where Progent offers on-site support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no startup charge and asks no retainer for services delivered during normal working hours. Many service firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast solutions so you won't be forced to permit minor problems to fester.

  • Complete Documentation of IT Services
    Progent has created a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike some freelance consultants or local service firms who offer scant documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the support documentation transmitted by every consultant to every client. The practice of documenting and organizing service records results in more effective support and avoids a variety of typical problems such as when a support customer is virtually held captive to a consultant who refuses to release vital service information.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to offer round-the-clock network tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating potential problems before they result in downtime, system monitoring can keep your information network from painful and expensive availability disruptions.
How Does My Business Begin Getting Online Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.

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