Fast Remote Support for San Antonio Information Networks
Fast Remote Help for San Antonio NetworksFor businesses located in San Antonio or anywhere in Texas, Progent offers online technical support for computer systems based on any combination of Microsoft Windows, Cisco, Apple Mac, or Linux technology. Progent's Microsoft qualified consulting experts have provided online troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, as well as the services of CISA and CISSP-certified security engineers to help with high-level security design and troubleshooting jobs.

Progent's remote support engineers offer exceptional value because they possess the real-world experience and are equipped with the sophisticated technology required to resolve most network issues quickly. This lowers direct costs since service calls require minimal billable minutes. Online help also avoids the cost of sending a consultant to your location. Your company benefits even more with incidental costs by reducing or avoiding network downtime and related losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced remote technical support experience is especially important for businesses that depend on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing policy for remote support is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you pay exclusively for the support that you actually get. In contrast to typical remote support firms, Progent asks for no initialization charge or minimum payments. Progent's one-minute granularity and simple policy for pricing eliminate situations where speedy. minor fixes somehow turn into major bills. Progent's penchant for dealing with technical issues quickly means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered a set of customized technologies and field-tested methodologies which ensure the maximum degree of efficiency for remote technical support and repair for computer networks of all sizes. Progent provides secure VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's remote service group to link to your environment without breaching corporate security.

Progent's powerful technical support database system keeps extensive documentation for all support that Progent's clients have been provided. Progent's team engineers have access to the history of services rendered to every client by every consultant. This database of issues and fixes is structured as a conveniently searchable proprietary knowledge base that allows Progent's online technical engineers to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's high-level certifications and working associations with key vendors such as Cisco and Microsoft open up other massive technical support knowledge bases and permit fast response from vendors' in-house engineering staff with the result that Progent's online consulting experts can arrive at the best solutions quickly.

Remote technical services available from Progent to customers in San Antonio and throughout the state of Texas include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services designed to enable small and mid-size organizations to utilize the same cutting-edge technology used by many of the world's leading corporations. Progent's ProSight suite of outsourced network management services addresses all key aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to provide web-based management and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to defend endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to automate the complete threat progression including blocking, detection, mitigation, cleanup, and forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital files, apps and virtual machines that have become lost or damaged as a result of component failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map out, monitor, optimize and debug their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating appliances that need critical software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so that any looming issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time wasted looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with government and industry security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's preparedness either to block or recover rapidly from a ransomware attack. Progent will consult with you personally to collect information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup/recovery system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract IT projects. Billing rates for ongoing development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these important areas of information technology allows customers to complete major initiatives within budget and on schedule. Progent's special online consulting services include:

  • Help Desk Services
    Progent's Help Desk Call Center support programs for organizations with networks based on Microsoft, Cisco, Mac OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Call Center outsourcing support services are a convenient solution for organizations who lack the money or time to build and maintain an internal Help Desk but who need fast response from a dependable Help Desk Call Center with proficient phone assistance plus the expertise to escalate the most challenging tasks to advanced consultants.

    Progent's Help Desk Call Center consulting services can support you in creating an effective new Help Desk Call Center or enhancing your current organization, identifying or enhancing Help Desk Call Center software to handle the particular requirements of your corporation, or adding temporary online personnel to work with your in-house Help Desk group to deal with demanding scenarios such as software migrations, major updates, or rolling out brand new business software.

    Progent's Help Desk Call Center team of seasoned network professionals provides your clients in San Antonio or anywhere in the state of Texas rapid assistance from a reliable network service resource with substantial background offering telephone-based help and online troubleshooting for IT systems based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's mission is to earn the Call Center the reputation as a solid enabler of business efficiency, and Progent's policy is to solve rather than just annotate IT issues.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts Team can supply phone-based professional consulting expertise and training in specific application fields including ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for popular Microsoft applications including CRM, MS Office Project, Word, and MS Office Excel. For more information about Progent's expertise, customization, and education offerings, go to Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in San Antonio, or anywhere in the state of Texas, remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM to fit your environment so that your network support is proactive rather than reactive. By detecting looming trouble spots before they cause network outages, remote monitoring can head off stressful and expensive service breakdowns. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X systems, Microsoft networks, or environments that support multiple operating systems.
How Your San Antonio Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency remote support with Microsoft, Apple Mac, or Linux networks, visit Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in San Antonio or anywhere in the state of Texas, Progent's online computer support specialists can deliver effective and affordable IT help the instant your company needs it. More than a decade of offering online technical assistance has earned Microsoft Gold certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine online access tools to repair IT problems rapidly while eliminating the expense and lost time associated with on-premises service calls.

Even if your San Antonio business relies on a regular freelance support technician or maintains an in-house organization that can handle ordinary computer problems, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent virtual expansion of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the knowledge to resolve unexpected system emergencies or especially tough integration projects.

Details of Progent's Online Network Support for San Antonio
Progent's online help, Internet-based troubleshooting, network security expertise, and system administration services offer offices in San Antonio or throughout the state of Texas unparalleled leverage for your IT investment. Whether you require occasional phone help and Internet-based network repair or full-time Help Desk Call Center services and system administration, Progent's experts can provide your business enterprise-level network support while permitting you to avoid the cost and hassle of running a large in-house IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting firm and Progent's head count, range of technical knowledge, fine tuned remote support software, and familiarity with corporate IT allow businesses to escape the limitations associated with excessive dependence on smaller service firms, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of hands-on professional background, at the forefront of IT service, executing a broad range of technical projects for an extensive mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support team. This guarantees that you get not only world-class technical skills, but also a consultant with proven approaches for applying computer knowledge to fix actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online support and in-person visits per minute. As a result, you are billed just for delivered services. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in areas where Progent offers on-site service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no initialization charge and requires no monthly commitment for support services delivered during normal working hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick fixes so you will not be forced to permit minor problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small support organizations who offer scant documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports transmitted by each staff member to every client. The discipline of documenting and organizing service records results in more effective support and avoids a slew of typical misfortunes such as when a support customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to offer 24x7 network tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating possible problems before they cause downtime, network monitoring can keep your information network from painful and expensive service losses.
How Does My Business Start Receiving Remote Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.















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