Immediate Online Support for San Antonio Computer Networks
Fast Phone Support for San Antonio SystemsFor businesses in San Antonio or anywhere in Texas, Progent provides online help for computer systems based on any mix of Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified engineers have provided online support to companies in every state in the United States. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve challenging networking issues, plus the assistance of CISSP and CISM-accredited security engineers to help with advanced security design and diagnostic issues.

Progent's online technical support engineers provide excellent leverage due to the fact that they possess the real-world background and are equipped with the advanced technology necessary to solve the majority of network problems quickly. This reduces direct expenses because solutions accumulate minimal billable consulting minutes. Online help also avoids the expense of sending a consultant to your site. Your organization saves even more in indirect costs by reducing or avoiding network outages and associated costs resulting from business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive online technical support know-how is especially important in environments that rely on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.

Progent's billing policy for remote support is structured to stretch your network support dollar. Progent charges per minute for telephone-based assistance, so you are billed only for the support that you receive. In contrast to many online support companies, Progent imposes no startup surcharge or minimum payments. Progent's one-minute billing unit and clean model for billing avoid scenarios where fast repairs manage to turn into big invoices. Progent's skill at handling technical issues quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of customized tools and field-proven methodologies that ensure the maximum degree of efficiency for online engineering help and troubleshooting for IT networks of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's online support team to link to your computer system without compromising system security.

Progent's advanced service database application stores detailed records describing the service that Progent's clients have received. Progent's authorized engineers have the benefit of the details of services provided to every Progent customer by every Progent consultant. This archive of anomalies and responses is stored as a conveniently retrievable proprietary database that permits Progent's remote support professionals to communicate their knowledge company-wide to ensure that the quality of Progent's technical support improves daily. Progent's extensive list of certifications and close associations with key technology companies such as Cisco and Microsoft open up additional vast support databases and permit priority response from vendors' internal support staff with the result that Progent's remote service specialists can arrive at optimal resolutions in the least time.

Online support services provided by Progent to customers in San Antonio and throughout the state of Texas include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, fixed-price services designed to enable small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the world's leading enterprises. The ProSight line of outsourced network management services addresses all critical areas of information technology including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to guard endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to address the complete malware attack progression including blocking, detection, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also help you to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital files, apps and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to provide centralized management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to map out, monitor, reconfigure and debug their connectivity appliances like routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating time-consuming network management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that require important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so that any potential issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective assessment of the health of their network. Based on a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness to stop or recover quickly from a ransomware incident. Progent will consult with you personally to collect information about your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup system that meets your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract IT projects. Billing rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these important fields of information technology allows clients to execute major projects within budget and on schedule. Progent's special online consulting services include:

  • Call Center Services
    Progent's Call Center support programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are well suited for companies who don't have the resources to build and maintain an in-house Call Center but who require fast response from a reliable Call Center with professional telephone assistance plus the technical depth to escalate complex tasks to high-level consultants.

    Progent's Help Desk Call Center consulting services can guide you in creating an effective new Help Desk or enhancing your existing one, evaluating or enhancing Call Center software to handle the unique requirements of your company, or providing occasional phone support staff to work with your internal Help Desk team during demanding events such as software migrations, major updates, or installing brand new business software.

    Progent's Help Desk team of experienced information technology professionals offers your workers in San Antonio or anywhere in the state of Texas rapid access to a large support resource with years of background providing telephone-based help and online repair service for IT systems based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk the reputation as a crucial contributor to business productivity, and Progent's target is to resolve and not simply annotate network problems.

  • Business Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Consulting staff can supply remote advanced consulting support and education in key business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for Microsoft business applications such as Microsoft CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information about Progent's expertise, customization, and training services, see Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver businesses in San Antonio, or anywhere in the state of Texas, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to suit your environment so your network support is proactive rather than reactive. By exposing possible issues before they grow into crashes, remote monitoring can ward off inconvenient and costly network crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or environments that incorporate a combination of operating systems.
How Your San Antonio Company Can Contact Progent's Remote Service Experts
To contact Progent about urgent remote expertise with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Urgent Remote Help, call 1-800-993-9400, or go to Contact Progent. For offices and startups in San Antonio or throughout the state of Texas, Progent's phone-based network support specialists can provide effective and affordable IT support the instant your business has to have it. More than 15 years of delivering online tech support has earned Microsoft Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune online access technology to fix computer problems quickly while eliminating the expense and lost productivity associated with on-site support visits.

Even if your San Antonio organization deals with a local freelance consultant or maintains an in-house IT staff that can deal with ordinary network problems, Progentís Microsoft certified consultants can still provide a convenient and seamless virtual expansion of your local resources in cases when your regular service personnel either don't have the time or the expertise to solve sudden system emergencies or particularly tough integration problems.

Details of Progent's Remote Computer Services for San Antonio
Progent's phone support, Internet-based repair, network security consulting, and network management services give businesses in San Antonio or throughout the state of Texas the greatest leverage for your support budget. Whether you need one-time phone support and remote network repair or full-time Help Desk outsourcing support and system administration, Progent's professionals can provide your company enterprise-level network support while allowing you to eliminate the cost and administration overhead of carrying a full-service internal IT staff. Highlights of Progent's online help program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT knowledge, refined remote support software, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

  • Certified Expertise in Microsoft's Entire Line of Servers
    Progent offers in-depth expertise for Microsoftís powerful server products with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration consulting, Microsoft Windows Server 2008 upgrades, Microsoft Windows 2003 Server upgrades, MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Microsoft Exchange 2010 Server maintenance, Exchange 2007 Server and Exchange Server 2003 moves, plus Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises help by the minute. As a result, you are billed exclusively for delivered support. Progent does not demand a higher rate for after-hours or priority support, and within California or in areas where Progent offers on-premises support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no service activation fee and requires no monthly commitment for support services delivered during normal business hours. Many support organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick fixes so you will not be forced to permit less critical problems to fester.

  • Complete Records of Delivered Services
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed services. Unlike some independent consultants or local service organizations who offer scant documentation or specifics of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support reports sent by each staff member to every customer. The practice of documenting and archiving service records results in more efficient service and eliminates a slew of common problems such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to provide 24x7 remote tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive instead of reactive. By anticipating possible issues before they result in downtime, network monitoring can save your IT network from stressful and expensive availability disruptions.
How Does My Business Begin Getting Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.















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