Immediate, Affordable Online Network Technical Support for San Bernardino, California Small Companies
For more than twenty years, Progent has focused on providing world-quality IT support to clients who have small-company budgets. Progent has developed a powerful service system that features a streamlined, tightly connected virtual office infrastructure, custom online troubleshooting technology, a large team of consultants certified in a broad array of technical disciplines, a Call Center service structure that promotes responsiveness and ensures follow-through, a worldwide group of on-line troubleshooting experts, in-person service dispatching for the majority of most zip codes in the U.S., and a corporate ethos focused on resolving network problems in the shortest time and at the least cost to customers.

For larger businesses, Progent offers co-sourcing and project management services to reinforce the technical skills of your internal IT support personnel. This can cut costs and minimize technical risks for big projects such as application development, disaster recovery planning, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also provide the services of accredited experts to help your company to plan and implement a sensible cloud computing strategy.

Core Products and Technologies Serviced by Progent for San Bernardino, California Businesses
As a Microsoft Certified Gold Partner computer support company that maintains a large group of Cisco qualified CCIE networking consultants and Apple Computer certified consultants, Progent provides urgent troubleshooting and affordable online consulting to San Bernardino, CA companies for a wide array of computer technologies including:

Service Delivery Alternatives for San Bernardino, California Businesses
Progent has a selection of options for providing small businesses with cost-effective computer services for technical support, system architecture, hosting services, and network administration. Progent's paradigm for providing IT support is based on the Help Desk Call Center structure familiar to larger IT organizations. Progent's Help Desk Call Center Support Model ensures rapid response, thorough service documentation, consistent follow-through, and tight expense monitoring for a range of network service delivery alternatives that include online repairs, onsite help, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and routine remote assistance for Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's certified service experts can help clients to troubleshoot and fix hardware and software issues without the expense or delay of in-person service visits. The background of Progent's network engineers makes it possible to handle most network problems rapidly. For the most challenging problems, Progent's depth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-accessible signup process for new customers to accommodate urgent network problems and Progent bills by the minute with no sign-up fees or time minimums, so you pay only for the support you receive. Experts available remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Find out more details about Progent's remote computer troubleshooting services.

  • On-site Service
    Progent offers onsite computer support for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's remote support experts to give small and midsize businesses the ideal combination: in-person service technicians when you need them plus the on-line expertise of Progent's worldwide team of network engineers, security specialists, and business software programmers. The response time for in-person support visits is usually less than 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite service. Learn more concerning how to register for Progent's in-person computer support.

  • Help Desk
    Progent's Help Desk Outsourcing Services are intended for small and midsize businesses and local governments who require fast and reliable access to a professional Help Desk Call Center with effective telephone support, online repair capability, and enough technical strength for all needed problem escalation. Because small and midsize companies usually are constrained by tight information technology budgets and can provide little management attention for handling IT support, Progent's Contact Center Services can be the most cost-effective way to make sure that small business information networks are always productive. Learn more details about Progent's Helpdesk services.

  • IT Consulting Services
    Progent provides small companies budget-friendly availability of enterprise-class consultants who can deliver assistance with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network security engineering, high availability network engineering, virtual server strategies, plus configuration, customization and training for business applications including financials, ERP, reporting, CRM, and productivity software. Progent can help with one-time projects including office moves and major system migrations, extended initiatives such as business reporting application development and customization, database application programming and DBA support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or urgent services such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent can host vital applications such as Microsoft Exchange Server and Microsoft SQL to provide small businesses with greater levels of reliability, protection, and recoverability than is feasible with the class of on-site data center that is practical for most small companies. Since Progent uses the same data centers that host the gear of some of the world's largest information technology organizations, Progent can eliminate the cost of creating and maintaining the infrastructure needed for enterprise-class environmental control, electrical failover, and redundant Internet access. For hosted applications, Progent can also ensure that patches and revisions stay updated, security and efficiency is constantly tracked, and systems are consistently backed up and ready for full and rapid restoration. Find out additional information concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting for all of a small or midsize organization's production servers in an environment that not only delivers the highest level of availability and expandability but that is in addition easy for clients to migrate to another service provider or to bring in-house when your circumstance warrants it. Progent's Private Cloud hosting is founded on mature virtual server techniques that allow small businesses with mixed environments to save dramatically on the expense of capital equipment, infrastructure maintenance, and network administration while achieving enterprise-class reliability and an unparalleled degree of vendor flexibility. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally managed service, can handle the mixed- OS and non- standardized environments common with smaller companies, and retains ownership of the licenses in the client's possession so that migrating to a different virtualized system is fast, reliable, and affordable. This avoids ending up a prisoner of a specific hosting provider while still providing all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide advanced remote consulting services to help organizations of all sizes integrate their information networks with leading public clouds including Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that combine on-premises resources along with public cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects on schedule and affordably.

Unique Advantages of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an increasingly complex array of network products such as firewalls, routers and switches, voice-over-IP options, and wireless connectivity. In addition, Progent's CISSP-certified security consultants, CISM-certified security professionals, CISA-certified security audit specialists and GIAC-qualified information assurance professionals can provide a company-wide perspective on network security and can assist with complex security programs such as Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and government requirements for network data security and reporting.

The breadth and depth of Progent's consulting staff bring a powerful array of benefits to customers trying to maximize the productivity of their IT network within an affordable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than ten years of real-world professional experience, at the front lines of network support, performing a broad variety of IT projects for a large array of clients. Every Progent support professional shares a refined set of personal best practices which are combined into shared leading practices training that Progent instills in its support personnel. This means that you get not only expert IT help, but also a consultant with proven methods for fixing actual IT problems rapidly. Read more details concerning Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to charge for remote service and in-person help per minute. Consequently, you are invoiced exclusively for received support. Progent does not impose a more expensive rate for off-hours or emergency support, and Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no sign-up charge and asks no monthly commitment for support services delivered during regular working hours. Many support firms demand substantial minimum fees or bill in increments of a quarter hour or more. Progent's small billing granularity avoids major invoices for quick repairs. Another advantage of granular billing is that clients won't be inclined to permit less critical problems to fester until they become big ones. Learn more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Services
    Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike some freelance consultants or small service firms who offer minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the service documentation sent by every staff member to each client. The practice of documenting and archiving support activity allows more efficient support and avoids a variety of typical problems such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Read more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent has few competitors. Small companies who utilize independent consultants or who maintain internal IT staffs gain when Progent passes on knowledge about new technology and proven methodologies to make their networks more reliable, protected, and efficient. Read more details about Progent's knowledge transfer services.

How to Contact Progent
If your San Bernardino, California business wants to contact Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Fast Online Network Help
For fast remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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