San Bernardino, CA Remote Help from Certified Computer Network Service Professionals
Progent's network tech support services can deliver your San Bernardino, CA business cost-effective and consistent access to enterprise-class consulting engineers. By providing network consulting service when you need it, offering specialized expertise for key technologies, delivering value-added services such as automated network monitoring, and billing only for support you receive, Progent gives your San Bernardino, California company an affordable solution for maximizing the profitability of small business information systems. Whether you maintain a local datacenter, connect to cloud-based resources, or manage a hybrid cloud-and-local network, Progent is the intelligent choice for businesses and local governments to build and support a reliable and secure IT network and to benefit from quick availability of the experienced help ordinarily available only to corporations who are able to support a large in-house information technology group.

For mid-size and large companies, Progent can provide co-sourcing services to add to the technical skills of your internal network service team. This can save money and help meet schedules for major IT initiatives such as software programming, business continuity planning, network security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition provide the services of certified experts to help your business to design and execute a sensible cloud computing strategy.

Main Technical Areas Supported by Progent for Office Networks in San Bernardino, California
Progent provides the services of certified experts for all facets of information technology found in small companies. Technologies serviced by Progent's consultants include:

Support Delivery Options for San Bernardino, California Businesses
Progent offers a variety of alternatives for providing small and midsize companies and local governments with cost-effective computer services for technical support, consulting, hosting services, and network management. Progent's model for delivering IT support services is based on the Help Desk Call Center structure familiar to big IT support groups. Progent's Help Desk Call Center Support Mechanism promotes fast response, comprehensive activity records, dependable follow-through, and tight cost monitoring across a range of IT support delivery modes that include online troubleshooting, onsite help, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides emergency and routine remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service professionals can help clients to troubleshoot and repair hardware and software issues without the expense or time loss of travel for onsite support visits. The experience of Progent's IT engineers makes it possible to resolve most network issues quickly. For the most challenging problems, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-based registration process for new customers to accommodate emergency network problems and Progent bills per minute with no startup fees or minimums, so you are invoiced only for the assistance you get. Experts available online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISM-certified security engineers. Learn additional information about Progent's remote computer support expertise.

  • Onsite Support
    Progent offers onsite technical assistance for signed-up clients in larger cities in the United States. Progent's on-site support technicians can work in conjunction with Progent's online service experts to give small and midsize companies the best of both worlds: on-premises service professionals when you require them as well as the on-line expertise of Progent's seasoned team of IT engineers, security professionals, and business software programmers. The wait time for on-site support visits is typically less than one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite support. Learn more about how and why to register for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are intended for all companies who need fast and reliable support from an online Help Desk with effective telephone support, remote troubleshooting tools, and enough technical depth for full escalation. Because smaller companies usually have tight IT budgets and can provide scant executive bandwidth for handling network support tasks, Progent's Help Desk Outsourcing Services could be the most cost-effective way to make sure that business computer systems are always up and running. Learn more details concerning Progent's Helpdesk outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize businesses budget-friendly access to world-class IT professionals who can provide assistance with vital technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network architecture, network security engineering, non-stop it system engineering, virtualization solutions, plus integration, programming and support for small business software including financials, ERP, management reporting, CRM, and productivity suites. Progent can help with one-shot projects such as office moves and massive system migrations, extended initiatives like management information software development and customization, database application development and DBA services, and web design, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or urgent response such as data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for mission-critical applications such as Exchange and MS SQL in order to provide small businesses with higher degrees of availability, security, and recoverability than is feasible using the class of in-house data center that is practical for the majority of small and midsize organizations. Because Progent utilizes the same data centers that host the equipment of some of the world's largest information technology organizations, Progent can eliminate the investment in creating and managing the systems required for world-class environmental control, power backup, and redundant Internet connectivity. For managed applications, Progent can also ensure that upgrades and service packs remain current, security and performance is constantly monitored, and systems are regularly archived and available for full and rapid restoration. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting services for the entirety of a small or midsize organization's production servers in a setting that not only provides the highest level of availability and extensibility but that is in addition easy for customers to transfer to another service firm or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting service is structured around mature virtualization techniques that permit businesses with mixed environments to save significantly on the expense of hardware, system maintenance, and IT management while getting world-class dependability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally managed solution, can handle the multi- platform and non- standardized environments typical of smaller companies, and keeps ownership of the software licenses in the customer's hands so that moving to a new virtualized host is quick, safe, and inexpensive. This avoids becoming a prisoner of a single hosting service while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent can provide expert online support to help organizations of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid topologies that combine on-premises IT assets along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's value-priced ProSight family of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security vendors to provide web-based control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper level of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to automate the complete malware attack progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical files, applications and VMs that have become lost or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, reconfigure and troubleshoot their networking hardware like switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating devices that need important updates, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so that all potential problems can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an unbiased evaluation of the health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure review.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is a recognized expert at the baseline system software and office productivity applications used by the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also offers help for an increasingly sophisticated array of infrastructure products such as firewalls, switches, routers, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-qualified security consultants, CISM-qualified security professionals, CISA-qualified security audit consultants and GIAC-certified information assurance professionals offer a company-wide view of system protection and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies comply with industry guidelines and statutory mandates for network information protection and reporting.

The breadth and size of Progent's engineering team offer a unique array of benefits to companies wishing to increase the business value of their information system within a realistic budget. These advantages include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of real-world professional experience, at the forefront of IT support, performing a wide range of IT projects for a large array of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting team. This guarantees that you get not only expert technical skills, but also a support engineer with field-tested methods for repairing real-world IT problems quickly. Find out more details about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to bill for remote support and in-person help per minute. As a result, you owe just for delivered support. Progent does not impose a higher rate for off-hours or priority service, and Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no sign-up fee and requires no retainer for support services delivered during normal working hours. Many service organizations impose large minimum fees or bill in increments of fifteen minutes or more. Progent's small pricing granularity avoids big invoices for fast fixes. An additional benefit of granular pricing is that clients won't be tempted to allow incipient problems to stay unaddressed until they become big ones. Read more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Support
    Progent has created a comprehensive service reporting system that records and formats detailed documentation for all delivered support activities. Unlike many independent consultants or local service firms who offer scant documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support documentation sent by every staff member to each client. The discipline of detailing and archiving support activity allows more effective support and avoids a slew of typical problems such as when a support client is virtually held captive to a consultant who wonít release vital service information. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent has little competition. Small businesses who utilize independent consultants or who maintain in-house support personnel gain when Progent transfers knowledge about new technology and proven methodologies to make their networks more robust, protected, and efficient. Read additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your San Bernardino, California business wants to contact Progent for IT outsourcing, consulting, or tech support services, phone 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Assistance
For fast remote support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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