Affordable Network Help from Microsoft Qualified Professionals for Businesses in San Bernardino, CA
By offering world-class know-how when you require it, providing in-depth expertise for critical applications, offering innovative services such as virtual server hosting, billing solely for services you receive, and requiring no setup or retainer fees for standard services, Progent helps you to maximize the business value of your It system and minimize service expenses. Progent recognizes that information system protection, dependability, and performance are just as critical to small businesses as to large enterprises but that smaller companies lack the leverage to invest heavily in information networks and internal service groups. Progent's basic value proposition is that no IT support firm can match Progent's capability to provide the network support expertise your company requires whenever you require it and at a cost you can justify.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to supplement the subject matter expertise of your internal IT service personnel. Co-sourcing can cut costs and minimize technical risks for big projects like software design and development, disaster recovery preparedness, security evaluations, office consolidations, or software migrations.

Progent can in addition offer the services of certified experts to help your company to plan and execute a sensible cloud strategy.

Main Practice Areas Supported by Progent for San Bernardino, California Businesses
As a Microsoft-certified Partner computer support firm with a world-class team of Cisco qualified CCIE networking consultants and Apple Computer accredited consultants, Progent offers urgent assistance and affordable online consulting to San Bernardino, CA small businesses for a wide array of computer technologies such as:

Service Delivery Options Available for San Bernardino, California Companies
Progent offers a variety of alternatives for providing small businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting services, and IT administration. Progent's model for providing IT support is based on the Help Desk operational structure common to big IT groups. Progent's Help Desk Service Mechanism ensures fast response, thorough service documentation, reliable follow-through, and strict cost monitoring for an array of network support delivery alternatives that include online repairs, on-premises support, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers urgent and scheduled remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support experts can help customers to troubleshoot and repair hardware and software problems without the expense or delay of in-person support calls. The background of Progent's network engineers makes it possible to handle most IT issues rapidly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent provides a convenient, web-based registration procedure for new clients to address urgent situations and Progent bills per minute with no sign-up fees or time minimums, so you pay only for the support you receive. Specialists available remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISM-certified security professionals. Learn additional details concerning Progent's remote network troubleshooting services.

  • Onsite Support
    Progent provides onsite technical support for registered customers in larger cities in the U.S. Progent's onsite service personnel can operate in tandem with Progent's online support engineers to deliver small companies the ideal combination: on-premises service professionals when you require them as well as the remote help of Progent's seasoned staff of network consultants, security professionals, and business application programmers. The response time for in-person support calls is usually less than one business day. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite service. Find out more details concerning why to sign up for Progent's onsite computer support.

  • Phone Support
    Progent's Help Desk Outsourcing Services are intended for all businesses and local governments who require prompt and reliable access to an online Help Desk with effective telephone assistance, remote repair capability, and enough technical depth for all needed escalation. Because smaller businesses usually are constrained by tight IT funds and can provide scant executive attention for handling IT support, Progent's Contact Center Services could be the most efficient way to ensure that small business computer systems stay productive. Read more details concerning Progent's Help Desk services.

  • Consulting Expertise
    Progent offers small companies affordable availability of world-class consultants who can provide assistance with critical technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, network security consulting, non-stop it system consulting, server virtualization strategies, plus integration, customization and training for small business programs including accounting, ERP, reporting, CRM, and office productivity packages. Progent can provide assistance with short-term projects including office relocations and major system migrations, longer term projects like management information software development and customization, relational database application development and DBA support, and web development, continuing services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency response like disaster recovery and malware removal.

  • Application Hosting
    Progent can host critical business applications such as Microsoft Exchange Server and Microsoft SQL Server to provide small businesses with greater degrees of reliability, protection, and recoverability than is possible using the type of internal data center that is practical for most small and midsize organizations. Since Progent uses the same data centers that host the gear of some of the world's largest IT organizations, Progent can save you the expense of building and maintaining the infrastructure needed for enterprise-class environmental control, power failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that patches and service packs remain current, protection and performance is constantly tracked, and systems and data files are consistently backed up and available for full and prompt restoration. Find out more about Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small or midsize company's servers in a setting that not only provides the highest level of availability and expandability but that is also easy for clients to migrate to another support provider or to bring internally when your situation calls for it. Progent's Private Cloud hosting service is structured around mature virtualization technologies that permit companies with multi-vendor environments to benefit significantly on the expense of capital equipment, infrastructure maintenance, and network management while achieving enterprise-class reliability and an unparalleled level of vendor independence. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed service, can support the multi- OS and loosely standardized environments common with smaller businesses, and retains control of the software in the client's possession so that migrating to a new virtualized system is quick, reliable, and affordable. This avoids ending up a prisoner of a specific hosting provider while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide advanced online support to help companies of all sizes integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid network models that combine physical resources along with cloud services. To help you to integrate public cloud services with networks, Progent offers a range of cloud integration services that include Office 365 integration with on-premises Exchange deployments, Azure planning and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing high-level consulting support remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's low-cost ProSight series of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to manage the complete malware attack progression including blocking, detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies packaged within a single agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you prove compliance with government and industry information protection standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical files, applications and virtual machines that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, enhance and troubleshoot their connectivity appliances like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management activities, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that require important updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security companies to provide web-based control and comprehensive security for all your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT personnel and your Progent consultant so any potential problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Since the system is virtualized, it can be ported easily to a different hosting environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's preparedness either to stop or recover quickly after a ransomware incident. Progent will consult with you directly to gather information about your current security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective AV and backup/recovery system that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Right Choice for San Bernardino, California Small Businesses
Progent's staff size, depth of information technology skill, and familiarity with corporate IT support allow small companies to avoid the pitfalls related to over dependence on thinly staffed service firms or freelance consultants.

Teaming with Progent enables your company to:

  • Avoid Excessive Reliance on Freelance Consultants
    For network services, small businesses often depend excessively on individual consultants. Though freelance support providers carry lower expenses than more substantial support organizations and can typically charge nominally lower rates, they are frequently too busy to respond quickly to critical situations. If an independent consultant is busy with different customer, ill, on travelling, or in training, the lack of backup staff may require your business to go without assistance in case of an emergency. The more your company grows, system downtime or difficulties with critical programs become more costly. The money you believed you were saving on a freelancer can be eaten up quickly due to lost productivity. In addition, when independent engineers encounter new technologies, the unavailability of a large consulting team to count on for advice requires them to learn in place while your company winds up footing the costs for their continuing education.

  • Gain Access to Experts in Complex IT Issues
    The majority of small service firms or freelance engineers specializing in small business network consulting may excel at delivering connect-the-dots solutions but don't have the background to work cost-effectively with complex network environments that have mixed platforms, numerous offices, VoIP implementations, mobile clients, interconnected financial and operational applications, data-driven web sites, and custom line-of-business software. Progent's background with global enterprises and Progent's large group of experts can be valuable to your company because enterprise networks are by nature complex, support problems require thorough understanding of in many technical disciplines, and reaching an acceptable degree of stability, reliability, and security requires industry-tested processes.

  • Create a Firm Basis for Growth
    Small companies often start with an IT system implemented on a tight budget. Without a carefully designed basis, a series of ad hoc repairs commonly get thrown on top of a marginal foundation. As a business evolves, stability and scalability issues can hinder the productivity of the business. These networks need proper assessment, smart strategic analysis, and broad-based expertise to upgrade to a network infrastructure that can act as the reliable basis to meet critical business needs and support downstream growth.

  • Work with Solution Providers, Not Resellers
    Smaller companies require guidance and insight to navigate through an increasingly complicated array of IT alternatives offered for enabling growth and improving efficiency. Businesses do not need a network engineer or service organization that tries to promote a product. Progent avoids conflicted motives by not selling any products. Progent offers services and expertise exclusively. This permits Progent to match consulting services with the real needs of customers. Mixing IT support and product selling can result in a conflict where the proposed solution is based on a predetermined technology instead of being driven by the true needs of a client.

How to Contact Progent
If your San Bernardino, California company needs to contact Progent about network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Immediate Online Network Support
For fast online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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