Affordable Computer Troubleshooting from Microsoft Qualified Professionals for Companies in San Bernardino, CA
By delivering world-class know-how whenever you need it, providing specialized knowledge for key applications, providing high-value services like virtual data center hosting, billing solely for help delivered, and charging no setup fees or retainers for standard services, Progent enables you to increase the business value of your It network and cut support expenses. Progent appreciates that network protection, dependability, and performance are as critical to small companies as to large enterprises but that small organizations lack the economy of scale to spend heavily in information networks and in-house service staffs. Progent's fundamental competitive advantage is that no network support firm can match Progent's capability to deliver the IT support your business requires when you require it and at a cost you can justify.

For larger companies, Progent can provide co-sourcing support to supplement the subject matter expertise of your internal network support team. Co-sourcing can save money and help meet schedules for big IT initiatives like application development, disaster recovery planning, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also provide the services of certified consultants to assist your business to plan and execute your cloud computing strategy.

Key Technical Areas Supported by Progent for Businesses in San Bernardino, California
Progent's team of world-class engineers provides assistance for virtually all aspects of information systems deployed by companies of all sizes. Technologies served by Progent in San Bernardino include:

Support Delivery Options for San Bernardino, California Businesses
Progent offers a selection of alternatives for providing small and midsize companies and local governments with affordable IT services for technical support, consulting, hosting services, and network management outsourcing. Progent's model for delivering network support is based on the Help Desk structure common to larger IT support organizations. Progent's Help Desk Support Mechanism promotes rapid support, thorough activity documentation, consistent follow-through, and tight expense control for a range of IT support delivery modes that include online repairs, in-person support, high-end consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers urgent and routine online service for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified service professionals can assist clients to troubleshoot and repair hardware and software problems without the expense or delay of in-person service calls. The background of Progent's IT consultants makes it possible to resolve the majority of IT issues quickly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-based signup process for first-time clients to address emergency situations and Progent charges per minute with no sign-up fees or time minimums, so you are invoiced only for the support you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security engineers. Find out additional information about Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent provides on-site computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite support technicians can work in tandem with Progent's online service engineers to give small businesses the optimal solution: on-premises support technicians when you need them plus the remote help of Progent's seasoned staff of network consultants, security specialists, and business software developers. The wait time for in-person support calls is typically under 24 hours. There is no start-up or retainer charge for becoming a Progent client for on-premises service. Learn more concerning how to sign up for Progent's onsite computer support.

  • Phone Support
    Progent's Contact Center Outsourcing Services are designed for small and midsize businesses who need prompt and reliable access to an online Help Desk with effective phone support, online repair tools, and enough technical depth for full escalation. Because smaller businesses typically have limited IT budgets and can provide scant management bandwidth for dealing with IT support, Progent's Helpdesk Outsourcing Services could be the most cost-effective option to make sure that business computer networks stay up and running. Learn more details about Progent's Contact Center services.

  • Consulting Services
    Progent offers small and midsize companies affordable access to enterprise-class IT professionals who can deliver help with vital products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network infrastructure, company-wide network protection engineering, non-stop it system engineering, virtualization solutions, plus integration, customization and support for small business programs such as accounting, ERP and MRP, management reporting, sales automation, and office productivity suites. Progent can provide assistance with one-time projects including site relocations and major software upgrades, longer term projects such as business information software programming and customization, relational database application programming and DBA services, and web design, on-going support such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network health monitoring and system administration, or urgent services like data restoration and malware removal.

  • Application Hosting
    Progent can host key applications like Microsoft Exchange Server and Microsoft SQL to provide small businesses with greater levels of availability, security, and performance than is possible using the class of on-site data center that is realistically affordable for the majority of small and midsize organizations. Since Progent uses the same data centers that support the equipment of many of the planet's biggest information technology organizations, Progent can save you the investment in creating and managing the infrastructure required for world-class cooling, electrical backup, and redundant Internet connectivity. For hosted applications, Progent can also ensure that patches and revisions stay updated, security and efficiency is constantly monitored, and systems are consistently backed up and ready for full and prompt recovery. Find out more about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small or midsize organization's production servers in a setting that not only delivers the highest degree of dependability and scalability but that is also easy for customers to transfer to a different service firm or to move in-house if your business situation warrants it. Progent's Private Cloud hosting service is founded on tested virtual server technologies that permit businesses with mixed environments to benefit significantly on the costs of hardware, infrastructure support, and network administration while getting enterprise-class dependability and an unprecedented level of vendor options. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed service, can support the mixed- platform and non- standardized networks typical of small businesses, and keeps control of the licenses in the client's hands so that migrating to a different virtualized system is fast, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting provider while still providing all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers expert remote consulting services to help businesses of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine local IT assets along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent's Flat-rate Managed Services for Information Security
Progent offers a portfolio of low-cost, fixed-price monthly services designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading information security vendors to provide centralized management and world-class security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a single platform to automate the entire threat lifecycle including protection, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical data. Read more about ProSight DPS managed backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, enhance and debug their networking hardware such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that require critical updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop and management service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the state of vital computers that drive your information system. When ProSight Systems Watch detects an issue, an alert is sent automatically to your specified IT management staff and your assigned Progent engineering consultant so that any looming problems can be resolved before they can impact productivity Find out more details about ProSight Systems Watch server and desktop remote monitoring and management consulting.

Why Progent Offers the Smart Choice for San Bernardino, California Small Businesses
Progent's staff size, breadth and depth of technical expertise, and experience with enterprise network consulting allow small and midsize companies to sidestep the pitfalls related to excessive reliance on thinly staffed service organizations or freelance consultants.

Teaming with Progent's Experts enables your business to:

  • Prevent Over Dependence on Freelance Support Consultants
    For IT services, smaller companies often rely heavily on independent engineers. Although freelance service engineers carry lower expenses than more substantial support organizations and can typically charge apparently lower rates, freelancers are frequently unable to respond quickly to urgent network problems. If an independent consultant is occupied with different customer, sick, on vacation, or in training, the lack of backup personnel may require your company to go without assistance during a crisis. As your small business grows, system downtime or difficulties with line-of-business applications get more costly. The dollars you believed you were conserving on an independent consultant can be eaten up fast due to lower output. In addition, when freelance engineers confront new problems, the lack of a big engineering group to depend on for help requires them to learn with the meter running while your organization winds up footing the bill for their continuing training.

  • Gain Access to Expertise in Sophisticated Network Issues
    Many smaller support organizations or freelance engineers who concentrate on small business IT support may excel at providing routine solutions but lack the experience to work cost-effectively with complex IT infrastructures that have a variety of platforms, many sites, Voice over IP systems, remote clients, interconnected financial and operational software, data-driven web sites, and custom business applications. Progent's experience with global companies and Progent's extensive group of experts can benefit your small business because big-company networks are inherently complex, integration issues require in-depth understanding of in many technical disciplines, and achieving a high degree of robustness, reliability, and protection calls for enterprise-tested leading practices.

  • Create a Solid Foundation for Growth
    Small companies often start with a network cobbled together on a shoestring budget. Lacking a solid architecture, a sequence of improvised repairs often get thrown on top of a weak structure. As a business evolves, reliability and scalability problems can obstruct the productivity of the business. These environments need proper assessment, smart business analysis, and in-depth experience to upgrade to an IT infrastructure that will act as the solid foundation to handle critical business requirements and support future growth.

  • Partner with Solution Providers, Not Product Vendors
    Small businesses require guidance and education to work through an increasingly complicated array of technology alternatives available for accelerating business growth and enhancing efficiency. They do not need an IT consultant or support firm that attempts to sell them products. Progent avoids conflicts of interest by not selling any products. Progent offers services and expertise only. This allows Progent to align technical support with the genuine interests of customers. Combining IT consulting and product reselling can lead to a situation where the recommended solution is built around a predetermined vendor instead of being driven by the true requirements of a client.

How to Contact Progent
In case your San Bernardino, California company wants to contact Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Fast Online Network Assistance
For fast online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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