Enterprise-class Remote Consulting and Support Services for BlackBerry Technology
RIM BlackBerry Remote Configuration SupportSafe and dependable access from handheld devices to email systems like Exchange, IBM Lotus Domino, or Novell GroupWise has become mandatory for businesses of any type who want to maximize productivity. Research in Motion's BlackBerry smartphones and the BlackBerry Enterprise Server (BES) are some of the most popular solutions for enabling and administering mobile communications. But, maintaining productive BlackBerry systems is increasingly complex because of the sophisticated mechanisms available to fulfill the requirement for world-class protection and non-stop operation. Progent's BlackBerry certified engineers are experienced at providing online consulting and support expertise for BlackBerry systems, lowering support costs and resolving issues faster than is possible via traditional on-premises service providers.

Progent maintains a seasoned team of remote engineers certified to support IT system that include products from all major vendors. (Refer to technical certifications of Progent's consultants.) Progent's Cisco-certified CCIE engineers can assist your company to manage challenging issues with your network environment. Progent's Apple qualified specialists can help you to integrate Macintosh computers with your mobile communications solution and can provide help with Apple iPhone and iPad integration. Progent's Linux engineers can provide expertise for managing application servers powered by various implementations of Linux including RedHat, SUSE, Debian GNU/Linux, CentOS, Ubuntu Linux, Mandriva, PCLOS, fedora Linux, and Gentoo Linux. This range of expertise allows Progent to act as a one-stop solution for any consulting assistance required in multi-platform environments and eliminates the blame game that small businesses commonly confront when trying to find computer help.

Progent's IT security consultants have been awarded top security certifications including Certified Information Systems Auditor and ISSAP. Progent's enterprise-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security consulting services for small companies include two economical security vulnerability testing service packages that enable small companies to get an impartial security assessment from a Progent security consultant to determine potential risks in the security posture you present on both sides of your firewall.

BlackBerry Enterprise Server Consulting Help
The BlackBerry Enterprise Server offers companies a centralized and secure mechanism for integrating BlackBerry wireless devices into their email, collaboration, and application environment. BlackBerry BES Server allows mobile BlackBerry users to access Microsoft Exchange Server, Domino, or Groupwise email and to synchronize BlackBerry handsets with PC desktops to achieve data consistency for applications such a calendars, address books, tasks, IM, and specialized business software. Due to BlackBerry Enterprise Server integration with Exchange, users carrying BlackBerry smartphones have push-based connectivity with Exchange messages as well as to IM-enabled software via Microsoft Office Communications Server and Lync Server 2010 support.

BlackBerry BES Server Support Services

Progent's BlackBerry-certified consultants can show you how to design, configure, and troubleshoot BlackBerry BES Server so you can improve the efficiency of BlackBerry users, simplify the administration of a BlackBerry solution, and reduce the cost of maintaining a mobile workforce.

Professional BlackBerry Consulting and Technical Support Available Online from Progent
Progent's authorized BlackBerry engineers are available remotely to deliver prompt technical help to companies in the San Diego area or throughout the state of California. Progent's seasoned online technical support experts have helped IT organizations solve computer issues and cut support costs in each state in the country and built a large base of loyal customers. (See Progent's client testimonials.)

Progent can provide online consulting support for a broad selection of issues related to BlackBerry software and devices including wireless synchronization, configuration with Exchange, managing BlackBerry Enterprise Server, and strengthening mobile security. Important RIM BlackBerry certifications awarded to Progent's consulting professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpProgent's BlackBerry Certified Support Specialist can assist your business to carry out common support functions including configuring BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, setting up messaging filters, editing user profiles, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to run with your company email software. Progent's certified experts can also assist you to troubleshoot a broad range of problems concerning synchronization, device detection, messaging reconciliation, web access, mobile connections, Instant Messaging, desktop software configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing nationwide online support for small company networks, Progent can provide fast and economical access to a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your BlackBerry support expenses low and, by handling problems quickly, maximizes the productivity of your BlackBerry smartphone clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, managing, tracking, and maintaining one or several BlackBerry BES Servers in an email system based on Exchange. Progent's BlackBerry-certified engineer offers expertise in key technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can show you how to install and delete BlackBerry device users on Microsoft Exchange and Microsoft Active Directory, set up, track, and manage BlackBerry BES Server, manage BlackBerry smartphones and client accounts, archive and support storage groups, configure permissions, set up the MDS and IM, implement push and pull access control lists, control Exchange data flow, create, update, and apply WLAN and Virtual Private Network configurations, set up SNMP traps, and generate reports based on SNMP results.

Progent's BlackBerry expert can support your BlackBerry solution in a number of environments that can include Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent can provide the services of a BlackBerry Certified Solution Designer to assist you to design, install, validate, repair, and document a mobile wireless environment based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's advanced engineering services for BlackBerry technology include business and technology requirements analysis, system architecture, installation strategy and implementation, performance tuning, design of a high-availability environment, data backup and business recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your technical objectives and to design a mobile wireless environment that meets your information technology budget and supports your business strategy. Progent can clarify the implications of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your existing network infrastructure's ability to support a BlackBerry BES Server, help you to determine which management approach and physical components meet your requirements, and evaluate your messaging system configuration. Progent can also explain the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart choices concerning options for software editions, processors and mass storage, network design, and application configuration.

To maximize network security, Progent's BlackBerry-certified expert can help your company to choose and configure appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-certified security specialists to perform network-wide security vulnerability and compliance validation and recommend improvements to account for your BlackBerry environment.

Contact Progent to Get Help from a BlackBerry-Certified Professional
To ask Progent about technical assistance for BlackBerry wireless solutions, phone 1-800-993-9400 or see Contact Progent.
















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