Introduction to Progent's Consulting Services for BlackBerry Solutions
BlackBerry Consulting ExpertiseMobile connectivity to email, contacts, schedules, and web applications has become a critical capability of IT networks for companies of any type. BlackBerry smartphones are among the most popular devices for achieving anywhere, anytime communications. However the network architecture required to accommodate RIM BlackBerry handhelds has grown steadily more complex as the insistence on high availability and and air-tight security has increased. Progent's BlackBerry qualified engineers specialize in delivering small companies enterprise-class IT support and troubleshooting services that are economical and efficient.

As a Microsoft Gold certified Partner with years of experience working with MS Exchange, Progent's consultants can give you access to in-depth assistance in integrating RIM BlackBerry and Microsoft products by offering services like Exchange 2010 Server support as well as by delivering complementary services such as Microsoft Lync Server integration and Microsoft Office Communications Server support to help control Instant Messaging and rich presence. Progent's MS SQL Server 2016 consultants and MS SQL Server 2014 consultants can set up and troubleshoot your SQL server to work efficiently with BlackBerry Enterprise Server (BES), and Progent's MS Data Protection Manager specialists can assist you to design archiving and recovery processes to guard your data and reduce productivity disruption in the event of a crash of your messaging solution.

Progent also retains one of the country's largest teams of Cisco certified CCIE network consultants who are available remotely to provide expert support for designing and troubleshooting your IT network infrastructure so it supports your BlackBerry system with high levels of fault tolerance, scalability, protection, and manageability. CCIEs are recognized network professionals who earn this prestigious classification only as a result of thorough examination by Cisco. CCIEs are able to handle even the most complicated issues associated with network architecture, implementation, troubleshooting, and service.

Consulting and Technical Support Services for BlackBerry BES Server
RIM's advanced platform for managing large groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server (BES). This sophisticated software allows Exchange Server, Lotus Domino, or Groupwise clients to transmit and receive emails that are encrypted during transit to provide optimum security. BlackBerry BES Server also streamlines a broad selection of vital administrative jobs that span from BlackBerry deployment and updates to wireless security and high availability.

RIM BlackBerry BES Server Troubleshooting Assistance

Progent's BlackBerry-qualified consultants can help you utilize BlackBerry Enterprise Server to do basic tasks like:

  • Deploy and manage applications
  • Schedule smartphone, program, and policy updates
  • Update BlackBerry smartphone firmware wirelessly
  • Control user and group configurations with BES Server's vast library of policies

Progent's BlackBerry-qualified consultants can also help your company to use BlackBerry Enterprise Server to perform important procedures not supported by the less advanced BES Server Express. These procedures include:

  • Set up and support BlackBerry's high-availability architecture using VMware
  • Deploy BlackBerry devices wirelessly
  • Set specialized management roles
  • Automatically track and analyze the integrity of your BlackBerry solution

Progent's Online BlackBerry-Certified Support is Fast and Affordable
For companies in San Diego, California who require fast and affordable help from a qualified RIM BlackBerry support expert, Progent delivers efficient remote assistance from a veteran network support staff who have delivered IT solutions to companies in each state in the country. (See Progent's client testimonials.)

Remote support avoids travel costs and enables specialists to resolve problems quickly, allowing you to minimize lost productivity. Progent's RIM BlackBerry consultants have earned accreditations in all BlackBerry technologies and can provide expert support in areas such as fixing synchronization problems, deploying BlackBerry BES Server, and creating a secure, fault-tolerant network architecture for RIM BlackBerry users. Certifications held and practice areas offered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
Blackberry HelpA Progent BlackBerry Certified Support Specialist can assist your business to carry out basic support functions including setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, launching messaging filters, editing user profiles, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to work with your corporate messaging software. Progent's seasoned experts can in addition help you to resolve a broad range of issues associated with synchronization, handset detection, email reconciliation, web access, mobile connectivity, IM, PC software configuration, and BlackBerry Desktop Redirector.

As a leader in delivering nationwide online technical assistance for small business IT networks, Progent can provide responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your wireless support expenses at a minimum and, by resolving issues promptly, maximizes the output of your BlackBerry users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, managing, tracking, and troubleshooting one or several BlackBerry BES Servers in an email environment based on Exchange. Progent's BlackBerry-certified consultant offers support skills in key areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can show you how to install and remove BlackBerry smartphone users on Microsoft Exchange Server and Microsoft Active Directory, set up, track, and administer BlackBerry Enterprise Server, administer BlackBerry devices and user accounts, archive and support storage groups, configure permissions, set up the Mobile Data System and IM, implement push and pull access control lists, manage Microsoft Exchange data flow, create, update, and assign wireless LAN and Virtual Private Network configurations, set up SNMP traps, and produce reports to summarize SNMP results.

Progent's BlackBerry expert can support your BlackBerry technology in a number of settings that can include Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent offers the support of a BlackBerry Certified Solution Designer to help you to design, install, test, troubleshoot, and produce documentation for a wireless solution based on the integration of the BlackBerry Enterprise Solution, Exchange, and Microsoft Active Directory. Progent's advanced consulting services for BlackBerry include business and technology needs assessment, system architecture, roll-out planning and implementation, performance tuning, design of a fault-tolerant architecture, information backup and disaster recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your operational goals and to create a wireless environment that fits within your IT budget and aligns with your business plans. Progent can explain the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's suitability to accommodate a BlackBerry Enterprise Server, help you to decide which administration model and equipment match your needs, and evaluate your email and messaging environment configuration. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at informed decisions concerning options for software editions, server hardware and mass storage, network topology, and application set up.

To maximize system protection, Progent's BlackBerry expert can help you to choose and activate sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-qualified security specialists to run company-wide security assessment and compliance validation and suggest enhancements to support your BlackBerry environment.

Contact Progent for Support from a BlackBerry-Qualified Professional
If you wish to contact Progent about engineering help for BlackBerry wireless technology, phone 1-800-993-9400 or visit Contact Progent.
















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