Fast Online Help for San Diego Information Networks
Fast Phone Help for San Diego NetworksFor businesses located in San Diego or anywhere in California, Progent offers online support for computer systems powered by Microsoft, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified professionals have delivered online troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to solve complex networking problems, as well as the services of CISSP and CISM-certified security consultants to handle high-level security design and diagnostic jobs.

Progent's remote technical support engineers provide exceptional value because they have the real-world experience and have access to the sophisticated technology required to solve most information system issues rapidly. Efficient support lowers immediate costs since service calls use up minimal chargeable minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your company saves even more in indirect expenses by reducing or avoiding network outages and associated costs stemming from business disruption, upset clients, idle employees, and distracted executives. Progent's advanced remote consulting experience is particularly important for organizations that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.

Progent's pricing model for online help is designed to stretch your IT service dollar. Progent bills by the minute for phone consulting, so you owe just for the services that you receive. In contrast to typical remote service companies, Progent imposes no startup charge or minimum fees. Progent's one-minute granularity and clean model for pricing eliminate situations where speedy. minor fixes somehow end up as large bills. Progent's penchant for disposing of problems efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a set of optimized technologies and proven methodologies that permit the highest degree of effectiveness for online consulting and repair for information systems of any size. Progent offers protected VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's online support team to communicate with your company's computer system remotely without compromising corporate security.

Progent's proven technical support reporting system stores extensive documentation of the service that Progent's customers have been provided. Progent's staff consultants have the benefit of the details of assistance provided to each Progent customer by any Progent consultant. This history of anomalies and repairs is structured as a readily accessible proprietary database that permits Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the value of Progent's support services improves daily. Progent's high-level certifications and formal partnerships with key technology companies including Cisco and Microsoft open up other vast technical support databases and allow quick access to vendors' in-house support staff with the result that Progent's online service experts can arrive at optimal resolutions promptly.

Online support services offered by Progent to companies in San Diego and anywhere in the state of California include:

Special Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special information technology programs. Billing charges for longer-term consulting projects are set according to the qualifications of the consultants required. Progent's background in these special fields of computer technology allows customers to execute critical projects within budget and on time. Progent's project-based remote consulting services include:
  • Call Center Support
    Progent's Help Desk support programs for organizations with networks that incorporate Windows, Cisco, Apple Mac, or UNIX/Linux products include full-service Call Center outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are intended for businesses who don't have the money or time to support an internal Help Desk but who need fast response from an efficient Help Desk with professional phone assistance as well as the expertise to escalate complex problems to advanced consultants.

    Progent's Help Desk Call Center consulting services can support you in creating an effective new Help Desk or enhancing your existing one, identifying or modifying Help Desk Call Center software products to address the particular demands of your company, or adding temporary online personnel to work with your existing Call Center resources to deal with high-demand scenarios like software transitions, mass updates, or installing new business software.

    Progent's Call Center team of experienced information technology experts provides your workers in San Diego or anywhere in the state of California fast assistance from a large technical support resource with years of experience providing telephone-based support and online repair service for IT systems that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk perception as a major contributor to business success, and Progent's intent is to resolve instead of simply record network problems.

  • Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Group provides online advanced consulting support and education in key business application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for Microsoft applications such as CRM, Microsoft Project, Office Word, and Microsoft Excel. To find out more information about Progent's consulting, customization, and training offerings, see Progent's Applications Experts Group.

  • ProSight DPS Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital data, apps and virtual machines that have become lost or damaged as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory standards like IPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent offers organizations in San Diego, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your environment so that your computer support is proactive and automated. By anticipating looming problems before they grow into full-scale emergencies, remote monitoring can ward off stressful and expensive information system crises. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft Windows networks, or environments that support a variety of operating systems.
How Your San Diego Company Can Contact Progent's Online Service Experts
To contact Progent about urgent online support with Windows, Mac OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in San Diego or anywhere in the state of California, Progent's online network support specialists can provide effective and affordable system help whenever your business requires it. More than a decade of offering online technical assistance has earned Microsoft Gold Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine online connectivity tools to repair IT problems rapidly while eliminating the cost and lost productivity associated with on-site support calls.

Even if your San Diego business works with a regular independent consultant or maintains a full time organization that know how to deal with the majority of network problems, Progent’s Microsoft and Cisco certified engineers can offer an easy and seamless virtual extension of your local resources for situations when your regular IT support personnel either don't have the time or the experience to address unexpected system emergencies or especially complex integration projects.

Advantages of Progent's Network Help for Businesses in San Diego
Progent's remote support services allow your San Diego company to realize the advantages of immediate, enterprise-grade IT support without the cost of maintaining an in-house IT organization. Your network will acquire added business value by becoming increasingly available, efficient, and protected. Benefits to your company include:

  • Convenient virtual expansion of your local support resources
    For most organizations in San Diego and throughout California, nearby network support resources, whether represented by independent consultants or an internal IT staff, can deal with the majority of technical issues. On the other hand, serious problems might occur when your regular support personnel are overstretched or absent, and some problems may stem from technology that is beyond the scope of your local support personnel. In these cases, Progent's online service professionals offer an easy, fast, and economical way to supplement your local help and to convey valuable information to improve your capability to resolve future problems in-house.

  • Reduced Dependence on Freelance Service Providers
    For IT support, smaller businesses commonly rely on individual freelance service providers. Although independent consultants carry smaller internal costs than big support firms and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If a freelance service provider is busy with another customer, sick, on vacation, or in training, the lack of fallback help may force your business to wait for help during an emergency. As your company expands, system downtime and trouble with critical applications are more expensive. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a reliable source of reserve support expertise to insure your network is always up and running.

  • Create a Scalable Basis for Smooth Growth
    Organizations typically begin with an information system created on a shoestring budget. Without a robust framework, band-aid repairs often get piled on top of a weak foundation. As a company grows, stability and scalability problems can hinder the productivity of the business. These badly designed systems need careful analysis, intelligent strategic planning, and wide technical expertise to evolve to a network infrastructure able to offer the solid foundation to meet current business requirements and facilitate downstream expansion.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller offices need advice and technical training to negotiate an ever more complex maze of product alternatives capable of accelerating business growth and enhancing efficiency. They hardly need a network engineer who is attempting to sell a specific vendor's technology. IT consulting and product sales can result in a situation where the recommended solution is built around a profitable product rather than the genuine needs of a client. Progent avoids these dilemmas by selling only services rather than products. This allows Progent to align IT expertise with the best interests of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, breadth of technical knowledge, refined support software, and understanding of corporate IT allow offices to avoid the limitations of exclusive reliance on smaller service firms, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Certified Expertise in Microsoft's Full Family of Servers
    Progent can provide world-class support for Microsoft’s powerful server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration consulting, Microsoft Windows Server 2008 expertise, Windows Server 2003 upgrades, Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting, Microsoft Exchange 2010 Server maintenance, Exchange Server 2007 and Exchange 2003 Server upgrades, plus SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and in-person visits per minute. As a result, you are billed only for received services. Progent does not impose a higher rate for off-hours or urgent support, and inside California or in regions where Progent provides in-person service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no startup fee and requires no monthly commitment for services delivered during regular working hours. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for fast solutions so you won't be tempted to allow minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their scope, Progent is able to concentrate on offering high-value services where Progent has little competition. Companies who work with familiar freelance consultants or who maintain internal IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more robust, secure, and productive.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock system monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory instead of reactive. By anticipating potential issues before they cause lost productivity, network monitoring can save your IT network from painful and expensive service disruptions.
How Does Our Company Begin Getting Online Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.

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