For small organizations and new businesses in San Diego or anywhere in the state of California, Progent's phone-based computer support specialists can deliver effective and cost-effective IT support whenever your business needs it. More than a decade of delivering remote technical assistance has earned Microsoft Gold certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine online access tools to repair IT problems quickly while avoiding the cost and lost time associated with on-site service calls.
Even if your San Diego company deals with a regular freelance consultant or employs an in-house IT staff that can handle common computer issues, Progent’s Microsoft and Cisco certified consultants provide an easy and seamless remote expansion of your local resources for situations when your usual service personnel either don't have the time or the experience to resolve sudden network crises or particularly complicated integration problems.
Features of Progent's Remote Network Support for San Diego
Progent's phone help, remote repair, system security expertise, and network management services give small offices in San Diego or anywhere in the state of California unparalleled leverage for your support investment. Whether you need occasional telephone support and Internet-based network repair or full-time Help Desk outsourcing services and system administration, Progent's experts can deliver your small business enterprise-level network support while allowing you to eliminate the expense and administration overhead of maintaining a large in-house IT staff. Key features of Progent's online help program include:
Immediate Phone Access to Microsoft Qualified Experts
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to small offices in San Diego and is also ideal for customers in more remote regions of California that lack consultants with proven expertise supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Partner consulting firm, Progent has the use of a wide range of Microsoft support tools, technical databases, and on-going training.
By the Minute Rates to Reduce Expenses
Progent provides online help on a by-the-minute billing plan, so you are charged only for the support you use. Progent requires no minimum charge for phone support and asks for no ongoing subscription fee. This protects you from facing big invoices for simple fixes.
Access to Cisco Certified Network Infrastructure Experts
As a Registered Partner for Cisco Systems, Progent offers access to on-staff specialists with experience in designing, deploying, and managing networking environments based on Cisco technology. Progent can provide a CCIE or CCNP to show you how to create high-speed, reliable, and protected infrastructure for fixed and mobile networking.
Application Specialists Team
Progent's core support services consist of technology integration, MS Exchange consulting, system security design, and Help Desk Call Center support. Progent's Application Experts Team can provide in-depth consulting support in specific application areas. Help offered by the Application Experts Team covers:
By providing a full service one-stop source for network generalists and specialists, Progent is able to deliver timely, affordable, and comprehensive information technology solutions that meet the specific needs of your business.
Advanced Remote Access Tools
Secure remote access permits Progent's support experts to see exactly what your users see. This makes it easier to produce quick solutions to problems that could otherwise require an expensive onsite visit. Cutting-edge online connectivity software and experienced technicians together allow Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in offsite troubleshooting and automated system analysis.
Support for Mainstream VPN Gateways
Progent can provide secure VPN connectivity for gateways from major VPN providers such as Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN online access allows the experts at Progent's Technical Response Center to access your network remotely without weakening system security.
24-hour Support for Maximum System Availability
For small companies with line-of-business applications, Progent can provide round-the-clock remote support services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure high network uptime.
Help Desk Services
Progent's Help Desk outsourcing services are intended specifically for budget-conscious small organizations whose clients need immediate access to a Help Desk Call Center with expert telephone support and complete escalation capability.
Advantages of Progent's IT Support for Small Businesses in San Diego
Progent's remote technical help services allow your City# small business to realize the advantages of immediate, expert network support without the cost of managing an in-house IT staff. Your network will derive greater business worth by becoming increasingly reliable, efficient, and secure. Advantages to your business include:
Convenient virtual extension of your local support resources
With most small offices in San Diego and throughout California, local network support providers, whether consisting of freelance consultants or an in-house IT staff, can handle the majority of network issues. However, major troubles might strike when your regular resources are overstretched or absent, and some trouble may be associated with technology that is beyond the scope of your usual service people. In these situations, Progent's online support specialists give you an easy, fast, and economical solution to supplement your regular resources and to transfer useful information to improve your capability to handle downstream problems in-house.
Reduced Dependence on Individual Consultants
For network maintenance, small organizations commonly depend on independent freelance consultants. Although freelance consultants carry less overhead than big consulting firms and can afford to charge marginally less, they are occasionally overextended, making it difficult to respond quickly to crisis situations. If a freelance consultant is busy with another customer, sick, on vacation, or in training, the lack of reserve help may force your company to wait for help during an IT crisis. As your network grows, network unavailability and trouble with vital software become more costly. The money you thought you were conserving on an independent can be consumed quickly by reduced productivity. Progent offers a ready source of backup service expertise to insure your IT system stays available.
Create a Scalable Basis for Seamless Expansion
New businesses typically begin with an information system implemented on a modest budget. Lacking a robust framework, band-aid repairs often get piled on top of a weak foundation. As a network grows, reliability and expandability problems can hinder the productivity of the organization. These poorly designed systems require proper analysis, smart long-term planning, and broad-based IT expertise to upgrade to a network infrastructure able to offer the solid foundation to meet current business demands and ease downstream growth.
Work with Problem Solvers Instead of Product Vendors
Small organizations require guidance and technical training to navigate through an increasingly complicated maze of technology options capable of accelerating business growth and enhancing efficiency. They hardly need a network consultant who is motivated to earn a commission on a specific vendor's technology. IT support and product selling can result in a scenario where the proposed
solution is designed around a predetermined technology rather than the genuine needs of a client. Progent avoids these dilemmas by selling only services rather than products. This enables Progent to match IT expertise with the real needs of customers.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's staff size, range of IT expertise, fine tuned remote support tools, and understanding of enterprise networking allow small offices to escape the pitfalls of exclusive reliance on smaller consulting firms, individual freelance consultants, or over=stretched in-house resources.
Proven Methodology
Progent’s staff of Microsoft and Cisco qualified experts average more than ten years of hands-on industry background, at the front lines of network service, performing a wide range of IT tasks for an extensive mix of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared best practices training that Progent instills in its support staff. This means that you get not just world-class IT help, but also a support engineer with proven approaches for applying technical knowledge to repair actual network problems rapidly.
Value Pricing
Progent's pricing model is to charge for online support and on-site help per minute. As a result, you pay only for delivered support. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in areas where Progent provides in-person service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no minimum charge and asks no retainer. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's small granularity avoids big invoices for fast solutions so you will not be tempted to allow simple problems to stay unaddressed.
Full Documentation of IT Services
Progent has created a sophisticated support reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or local service organizations who provide minimal documentation or specifics of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service documentation transmitted by every consultant to each client. The practice of documenting and organizing service records allows more effective support and eliminates a variety of common problems such as when a support client is effectively held captive to a consultant who won’t let go of the keys to the kingdom.
Knowledge Transfer
Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their scope, Progent can concentrate on providing high-value skills where Progent faces few competitors. Businesses who work with familiar independent service providers or who employ internal support staffs benefit when Progent passes on knowledge about new technology and tested methodologies to make their IT environments more robust, secure, and efficient.
24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only IT service companies to provide 24x7 network tracking services based on Microsoft Operations Manager. MOM causes your network maintenance to be anticipatory instead of reactive. By revealing possible issues before they result in downtime, network monitoring can save your IT network from painful and expensive service disruptions.
How Does Our Company Start Getting Online Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for IT support, go to Immediate Emergency Support.
Progent provides nationwide urgent phone support and consulting services for businesses who run UNIX, Linux, or Sun Solaris environments or whose information systems feature a combination of UNIX and Microsoft Windows technology. Online IT help provides maximum leverage for your information technology dollar by preserving user productivity and shortening the hours charged for computer analysis and repair. Advanced online access tools and experienced technicians and engineers allow Progent to solve the majority of IT issues without squandering time and expense by going to your location. In the vast majority of cases your IT issues can be dealt with by telephone or through a combination of telephone help and online network analysis. Progent can offer the services of Cisco CCIE network experts and CISSP and ISSAP qualified security specialists to assist with the toughest system issues.
Years of experience delivering Microsoft support and Cisco technology consulting has allowed Progent to develop a unique capability for serving branch offices that need network help with the flexibility associated with with small companies but which offers effective communications, complete documentation, and adherence to enterprise IT standards. If your corporation has a branch office located anywhere in Northern California or any area covered by Progent's consultants, Progent can offer a wide range of in-person and off-site network support services and system design assistance.
Information Technology Consulting for SharePoint Portal Server Network Engineer
Progent’s Microsoft-certified experts offer small and medium sized companies computer consulting, maintenance, and repair services for Microsoft SharePoint Portal Server 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for intelligently connecting people, teams and data. SharePoint Portal Server offers a common spot for your employees or clients to access, organize, share and manipulate useful data, documents, and applications and to interact with other people. It enables quicker and better decisions, more efficient sharing across teams and more streamlined business processes. The primary objective of SharePoint Server is to bring together, in a productive way, all of the many sources of information accessible within and without a business network. Windows SharePoint Services connect employees, customers, workgroups and major tasks with the information they’ve developed in a manner that makes data easy to find, download and re-use.
Progent's pricing model is to bill for remote service and on-site help by the minute. Consequently, you are billed only for received services. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no service activation fee and asks no monthly commitment. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for quick fixes so you won't be tempted to permit simple problems to stay unaddressed.
Mid-sized companies can derive all the benefits of Microsoft's MOM and have quick access to Progent’s Microsoft and Cisco certified IT consulting experts. With Progent's affordably priced network support programs, medium-size businesses can choose a basic MOM-based co-sourcing package with network monitoring, automated alerts, comprehensive reporting, Help Desk Call Center, and remote service. For businesses with line-of-business applications who need non-stop networking, Progent offers a comprehensive 24x7 outsourcing solution. Progent supports MOM 2005 and MOM 2000 to provide medium-size company information systems enterprise-class availability, security and productivity.
Progent's Microsoft-certified support staff offers network help and information technology consulting services for Microsoft Operations Manager and for the growing family of Application Management Packs that bring the benefits of MOM to a wide array of business-critical services. Progent offers consulting for Microsoft Operations Manager 2005 and MOM 2000 to give small to mid-size business networks maximum availability, security and performance. Progent can help you benefit from Microsoft Operations Manager by performing needs assessment, deployment, configuration, special programming, technical support, Help Desk support, security planning, and administration. With over five years of background with the NetIQ technology upon which MOM is built, Progent's IT consulting experts can provide small businesses world-class expertise with MOM.
Cisco's security and offsite connection technology for small companies offer a complete range of easy-to-administer security products to help protect your wired and wireless network infrastructure. Cisco's Virtual Private Network product family features switches, firewalls, intrusion detection devices and Virtual Private Network appliances. Progent's professional consulting staff includes experienced specialists with Cisco's Certified Internetwork Expert and CCNP qualifications who are able to assist your company to evaluate Cisco VPN, Cisco RADIUS Security, Cisco wireless products, and additional Cisco security technologies that align best with your company goals.
If your office computer system combines Linux technology platforms with Windows, Progent can show you how to incorporate your computers into a unified environment that permits all your OS platforms to coexist for simple management, transparent information exchange, high dependability, enhanced performance, and tight security. Progent's Linux and Microsoft Windows integration support offerings feature network architecture integration and support, support for Windows services for UNIX, online network monitoring and administration, online technical support and troubleshooting, on-site technical support, and help desk support.
Citrix Certified Enterprise Administrator (CCEA) Computer Service IT Consultant
Progent provides clients access to consultants who have been awarded some of the computer industry's most prestigious certifications. Progent believes that clients have the right to be sure that their IT support consultants have accredited testing plus extensive practical experience so that Progent's customers can use Progent's service with confidence. In many cases, vendor certifications like the Cisco Certified Internetwork Experts brings privileges for significantly superior vendor assistance than is available to uncertified consultants, allowing Progent to deliver clients a better level of computer support. In other cases, recognized certifications such as CISA or ISSAP for network security can aid enterprise customers to demonstrate compliance with regulatory demands by engaging the services of accredited industry professionals.
NextWeb provides business class fixed wireless connectivity that can be set up in days rather than weeks. NextWeb provides a range of wireless data transports such as NextWeb wireless T1, wireless DS3, and special event wireless broadband connections. Progent has an agency agreement with NextWeb and is a Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the expertise to help you integrate NextWeb wireless broadband services to create an enterprise-class, cohesive communications solution on a realistic budget.
