Fast and Affordable Online Troubleshooting for San Diego IT Networks
Immediate Online Technical Support for San Diego NetworksFor companies located in San Diego or anywhere in California, Progent offers remote help for networks based on any combination of Microsoft, Cisco, Macintosh, or Linux technology. Progent's Microsoft qualified professionals have provided online troubleshooting to companies in every state in the United States. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, plus the services of CISA and CISM-accredited security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's remote support experts offer excellent value due to the fact that they have the real-world experience and have access to the advanced tools needed to solve most information system problems rapidly. This lowers direct costs since service calls use up fewer chargeable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your organization benefits even more with incidental expenses by reducing or avoiding system outages and associated losses due to business discontinuity, upset clients, unproductive employees, and distracted management. Progent's extensive remote technical support expertise is particularly helpful in environments that rely on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite support may not be useful.

Progent's billing model for remote help is structured to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you pay only for the services that you actually get. Unlike typical online service companies, Progent asks for no startup fee or minimum job duration. Progent's per-minute billing unit and simple policy for billing do away with situations where quick fixes somehow turn into large bills. Progent's skill at dealing with technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of customized tools and proven methodologies that permit the highest level of effectiveness for online technical support and troubleshooting for information systems of all sizes. Progent provides secure VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the consultants of Progent's online support team to communicate with your computer system remotely without violating system security.

Progent's powerful technical support database application includes comprehensive records of all support that Progent's clients have received. Progent's team consultants have the benefit of the details of services rendered to every customer by any Progent engineer. This database of issues and responses is structured as a conveniently exploitable proprietary database that permits Progent's online support experts to share their experiences company-wide to make sure that the value of Progent's technical support grows daily. Progent's high-level certifications and formal partnerships with important technology companies including Cisco and Microsoft open up other massive technical support databases and permit quick access to manufacturers' internal product engineers so Progent's remote consulting experts are able to find the most efficient resolutions promptly.

Remote technical services offered by Progent to businesses in San Diego and anywhere in the state of California include:

Special Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special IT projects. Progent's rates for ongoing development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these special fields of information technology enables customers to execute critical projects economically and on schedule. Progent's project-based online consulting solutions include:
  • Call Center Services
    Progent's Call Center service options for companies with networks based on Microsoft, Cisco, Mac OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Call Center outsourcing support services are well suited for organizations who don't have the money or time to create an in-house Call Center but who require quick response from a dependable Help Desk with professional phone assistance as well as the ability to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and serves as a transparent supplement to your existing Help Desk staff. Progent's Virtual Help Desk Call Center can act as a an escalation option to resolve complex technical issues, or be ready in hectic instances when your other resources are swamped.

    Progent's Call Center staff of seasoned information technology professionals provides your computer users in San Diego or anywhere in the state of California quick access to an efficient support group with substantial background delivering phone consulting and online repair service for IT systems powered by Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center recognition as a significant contributor to company efficiency, and Progent's policy is to fix and not merely track network issues.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff can supply remote professional engineering expertise and training in key business application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting, custom programming, and education for popular Microsoft applications such as CRM, Microsoft Project, MS Office Word, and MS Office Excel. To read more concerning Progent's consulting, custom development, and education offerings, go to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.

  • Remote Network Monitoring Services
    Progent can provide businesses in San Diego, or anywhere in the state of California, remote network monitoring support centered around System Center Operations Manager, configured by Progent to accommodate your environment so your IT maintenance is proactive and automated. By spotting possible issues before they evolve into full-scale emergencies, automated monitoring can avoid disruptive and costly service crises. Progent can also use system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple Mac systems, Microsoft networks, or networks based on a combination of OS platforms.
How Your San Diego Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online help with Microsoft, Apple Mac, or Linux networks, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For offices and startups in San Diego or throughout the state of California, Progent's phone-based network support specialists can provide professional and economical system support the instant your business needs it. More than a decade of providing remote tech support has earned Microsoft Gold Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity tools to repair network problems quickly while avoiding the expense and lost time that comes with on-site service visits.

Even if your San Diego company deals with a regular freelance consultant or employs a full time organization that know how to handle common network problems, Progentís Microsoft certified engineers are available to offer an easy and transparent virtual expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the expertise to resolve unexpected system emergencies or particularly tough integration projects.

Benefits of Progent's IT Support for Offices in San Diego
Progent's remote IT consulting services enable your San Diego business to realize the advantages of on-call, enterprise-class network support without the cost of maintaining a full-time IT staff. Your network will derive greater strategic worth by becoming increasingly reliable, productive, and protected. Advantages to your business include:

  • Convenient virtual extension of your local IT resources
    With most companies in San Diego and throughout California, local computer service resources, whether represented by independent consultants or an in-house maintenance staff, can resolve typical technical issues. However, major troubles can occur when local resources are too busy or absent, and some trouble may stem from technology that is beyond the scope of your usual service people. In these situations, Progent's online service professionals offer a convenient, fast, and budget-friendly solution to augment your local resources and to transfer valuable knowledge to increase your ability to resolve future issues locally.

  • Reduced Reliance on Freelance Consultants
    For IT maintenance, smaller organizations often rely on independent freelance consultants. Although independent consultants carry smaller overhead than big service firms and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to urgent situations. If an independent service provider is occupied with another client, sick, on vacation, or in training, the absence of fallback help may force your company to go without assistance during an IT crisis. As your company grows, network downtime and problems with vital software become more expensive. The budget you thought you were conserving on an independent can be consumed quickly by lost productivity. Progent provides a dependable source of reserve support experts to make sure your network is always up and running.

  • Build a Solid Basis for Seamless Expansion
    Companies typically begin with an IT architecture implemented on a modest budget. Lacking a robust infrastructure, slap-dash fixes often get thrown onto a weak foundation. As a network grows, stability and scalability problems can hinder the success of the organization. These poorly built environments require proper analysis, smart long-term planning, and broad-based IT expertise to evolve to a system infrastructure able to offer the solid foundation to handle critical business demands and facilitate future growth.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller organizations require advice and technical training to navigate through an ever more complex maze of product options capable of accelerating business growth and enhancing productivity. Businesses hardly need a network engineer who is motivated to resell a certain vendor's technology. IT support and product sales can result in a scenario where the proposed solution is built around a profitable technology instead of the genuine needs of a client. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to align IT consulting with the real interests of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, breadth of technical knowledge, fine tuned support tools, and familiarity with enterprise networking allow businesses to escape the pitfalls associated with exclusive reliance on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent adds value by offering:

  • Certified Expertise in Microsoft's Complete Family of Server Platforms
    Progent can provide in-depth expertise for Microsoftís leading server products with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment consulting, Microsoft Windows Server 2008 expertise, Microsoft Windows 2003 upgrades, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Exchange Server 2003 moves, plus SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to charge for phone service and in-person visits per minute. Consequently, you are charged exclusively for delivered services. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for support services delivered during normal business hours. Many support organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates big bills for fast fixes so you will not be forced to permit simple problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or local support organizations who offer scant documentation or specifics of services done, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the service documentation transmitted by each staff member to each client. The practice of detailing and archiving support activity results in more effective service and eliminates a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock network monitoring services powered by MS Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive instead of reactive. By revealing possible problems before they result in downtime, system monitoring can keep your information network from stressful and costly service disruptions.
How Does My Business Begin Getting Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.

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