Immediate Online Help for San Diego Computer Systems
Urgent Online Support for San Diego SystemsFor organizations located in San Diego or anywhere in California, Progent provides remote technical support for networks powered by Microsoft, Cisco, Mac, or Linux platforms. Progent's Microsoft certified consulting experts have provided remote troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with challenging infrastructure problems, plus the assistance of CISA and CISM-certified security consultants to handle advanced security architecture and diagnostic jobs.

Progent's online support engineers offer excellent value due to the fact that they have the real-world experience and are equipped with the advanced technology needed to solve most information system issues rapidly. This lowers direct costs since solutions require fewer chargeable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your company saves additionally in indirect costs by minimizing or eliminating network downtime and associated costs due to business disruption, upset clients, unproductive employees, and distracted management. Progent's extensive remote technical support know-how is particularly helpful for businesses that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's pricing policy for online support is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you actually get. In contrast to many remote support companies, Progent requires no service activation surcharge or minimum fees. Progent's one-minute granularity and simple model for pricing eliminate situations where speedy. minor repairs somehow turn into large invoices. Progent's penchant for dealing with problems quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an array of optimized tools and proven processes which allow the highest level of effectiveness for remote engineering help and troubleshooting for computer systems of any size. Progent offers secure VPN support for gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the engineers of Progent's online support team to access your company's environment without violating system security.

Progent's advanced technical support reporting application maintains extensive histories of all support that Progent's clients have been provided. Progent's team service personnel have the benefit of the history of all help delivered to each client by any consultant. This archive of problems and repairs is organized as a readily retrievable support database that permits Progent's online support experts to share their experiences company-wide to make sure that the quality of Progent's technical support improves over time. Progent's high-level certifications and close relationships with key vendors including Cisco and Microsoft make available other massive support databases and allow fast response from vendors' in-house engineering staff with the result that Progent's online service experts are able to find optimal solutions promptly.

Remote technical support services provided by Progent to businesses in San Diego and throughout the state of California include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same cutting-edge technology used by some of the world's top corporations. The ProSight series of network management outsourcing services addresses all key areas of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, and network infrastructure management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to provide web-based control and world-class protection for all your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily evade traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a unified platform to manage the entire malware attack lifecycle including protection, detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of critical data, apps and virtual machines that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, enhance and debug their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that need critical updates, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the state of vital computers that drive your business network. When ProSight Systems Watch uncovers a problem, an alarm is transmitted immediately to your designated IT personnel and your Progent engineering consultant so that any potential issues can be addressed before they have a chance to impact your network Find out more about ProSight Systems Watch server and desktop automated remote monitoring and management consulting.

Special Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for special information technology programs. Billing rates for ongoing development or consulting projects are determined based on the qualifications of the engineers required. Progent's background in these important areas of computer technology enables customers to complete major projects economically and on time. Progent's project-based remote engineering services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for organizations with networks based on Windows, Cisco, Apple Mac OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Call Center outsourcing services are designed for businesses who lack the budget to assemble and manage an in-house Help Desk Call Center but who need quick access to an efficient Call Center with professional telephone support as well as the expertise to escalate complex problems to advanced consultants.

    Progentís Virtual Call Center is intended for larger businesses and operates as a seamless reinforcement of your existing Help Desk staff. Progent's Virtual Call Center can act as a an escalation resource for complex computer system issues, or be ready in overflow circumstances when your other resources are swamped.

    Progent's Call Center staff of veteran information technology consultants gives your computer users in San Diego or anywhere in the state of California instant access to a large technical support group with substantial experience delivering telephone-based support and remote repair service for networks that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux technology. Progent's mission is to earn the Call Center recognition as a significant contributor to business performance, and Progent's aim is to resolve instead of merely annotate network issues.

  • Applications Services: Education, Development, and Problem Solving
    Progent's Applications Consulting staff offers online professional engineering expertise and training in specific application areas such as ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting, customization, and education for Microsoft business applications including CRM, Office Project, MS Word, and Microsoft Excel. For more information concerning Progent's consulting, customization, and training services, go to Progent's Applications Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver companies in San Diego, or anywhere in the state of California, remote hybrid network monitoring by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager for your environment so that your IT support is proactive rather than reactive. By exposing possible issues before they result in full-scale emergencies, proactive monitoring can head off stressful and costly information system breakdowns. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Mac OS X systems, Microsoft Windows networks, or systems based on a mix of OS platforms.
How Your San Diego Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online assistance with Windows, Apple Mac, or Linux/UNIX environments, go to Progent's Emergency Online Help, phone 1-800-993-9400, or see Contact Progent. For offices and startups in San Diego or anywhere in the state of California, Progent's online computer support specialists can provide professional and economical IT support the instant your company needs it. More than a decade of delivering remote repair services has led to Microsoft Gold Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine remote access technology to repair computer problems rapidly while eliminating the expense and lost time associated with on-premises service calls.

Even if your San Diego office deals with a local freelance support technician or employs an in-house organization that know how to handle common network issues, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless remote expansion of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to handle unexpected system emergencies or especially complicated integration projects.

Features of Progent's Remote Computer Services for San Diego
Progent's online support, remote repair, network security expertise, and network administration services give businesses in San Diego or throughout the state of California the greatest leverage for your IT investment. Whether you need one-time phone help and Internet-based troubleshooting or ongoing Help Desk outsourcing support and system administration, Progent's experts can deliver your business world class network support while permitting you to eliminate the expense and hassle of maintaining a large in-house IT organization. Highlights of Progent's online help program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, breadth of IT experience, fine tuned remote support software, and understanding of enterprise networking allow companies to escape the limitations associated with excessive dependence on smaller consulting firms, individual freelance service providers, or limited internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of hands-on professional background, at the forefront of network service, performing a wide range of IT tasks for a large array of businesses. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting personnel. This guarantees that you get not just expert IT capability, but also a consultant with proven methods for applying computer knowledge to solve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-site help by the minute. As a result, you are billed just for received services. Progent does not impose a higher rate for after-hours or emergency support, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for services delivered during regular working hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for quick solutions so you won't be tempted to allow simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to resolve technical issues that are within their scope, Progent can concentrate on providing high-value services where Progent faces little competition. Businesses who utilize trusted freelance consultants or who maintain internal support personnel benefit when Progent passes on information about critical technology and tested processes to make their networks more robust, secure, and efficient.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock system monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network support to be proactive instead of reactive. By anticipating potential problems before they result in downtime, system monitoring can save your IT network from stressful and expensive availability losses.
How Does My Business Start Getting Online Technical Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.















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