Fast and Affordable Online Technical Support for San Diego Networks
Fast Online Help for San Diego SystemsFor companies located in San Diego or anywhere in California, Progent provides remote technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft certified engineers have provided remote support to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with challenging networking issues, as well as the services of CISSP-accredited security consultants to help with advanced security design and troubleshooting jobs.

Progent's online support experts offer excellent leverage because they have the practical background and have access to the sophisticated technology needed to resolve most network problems quickly. This reduces immediate costs since solutions use up fewer billable consulting minutes. Remote support also avoids the cost of sending a consultant to your office. Your company benefits additionally in incidental expenses by minimizing or avoiding network downtime and associated costs due to business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's advanced online technical support experience is especially helpful in environments that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.

Progent's pricing policy for remote support is structured to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you pay only for the support that you actually get. In contrast to many remote support firms, Progent requires no service activation charge or minimum job duration. Progent's one-minute granularity and simple policy for billing save you from scenarios where speedy. minor fixes somehow end up as big tabs. Progent's skill at disposing of problems efficiently means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined a set of customized tools and proven methodologies that permit the maximum level of effectiveness for online help and troubleshooting for information systems of any size. Progent provides secure VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's remote service group to access your network remotely without compromising system security.

Progent's proven service database application maintains extensive documentation describing all service that Progent's clients have received. Progent's team consultants have access to the specifics of services delivered to every Progent client by any Progent engineer. This archive of problems and responses is organized as a conveniently searchable proprietary knowledge base that allows Progent's online support professionals to share their knowledge with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and working relationships with important vendors including Cisco and Microsoft open up additional vast support knowledge bases and allow fast response from vendors' internal engineering staff with the result that Progent's online service specialists are able to determine the most efficient solutions promptly.

Online support provided by Progent to clients in San Diego and anywhere in the state of California include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price managed services designed to allow small and mid-size organizations to utilize the same cutting-edge technology deployed by some of the world's leading corporations. Progent's ProSight portfolio of network monitoring and management services covers all critical facets of modern networking such as email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to defend endpoints as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the entire threat lifecycle including filtering, identification, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your organization's unique needs and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also help your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical data, applications and VMs that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver web-based management and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so any looming problems can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the configuration of your core network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both also come with one year of advanced remote network monitoring and management. Benefits can include simpler network management, better compliance with government and industry security requirements, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's preparedness either to stop or recover quickly after a ransomware incident. Progent will work with you personally to collect information concerning your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special IT programs. Progent's charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these special areas of computer technology enables customers to complete major projects economically and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Support
    Progent's Help Desk support programs for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Call Center outsourcing services are intended for companies who don't have the budget to build and maintain an internal Help Desk Call Center but who require fast access to an efficient Call Center with professional telephone assistance plus the expertise to escalate the most challenging problems to high-level consultants.

    Progent's Help Desk Call Center consulting support can guide you in creating an effective new Help Desk or enhancing your existing one, evaluating or modifying Help Desk software to meet the particular requirements of your company, or providing temporary phone support personnel to reinforce your existing Help Desk Call Center team to deal with high-demand events such as software transitions, mass updates, or installing brand new business software.

    Progent's Help Desk Call Center staff of veteran information technology consultants provides your computer users in San Diego or anywhere in the state of California rapid communication with a large support group with extensive background providing phone support and remote diagnostics for IT systems based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to give the Help Desk Call Center the reputation as a major contributor to business success, and Progent's goal is to fix rather than simply annotate network issues.

  • Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Experts Group can supply remote and in-depth engineering support and training in specific business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and education for Microsoft applications including CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To learn more information about Progent's consulting, custom programming, and training services, go to Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a previous release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers businesses in San Diego, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to accommodate your environment so that your computer support is proactive and automated. By anticipating possible issues before they cause full-scale emergencies, automated monitoring can head off disruptive and expensive information system crises. Progent can also deploy system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft environments, or networks that support a combination of platforms.
How Your San Diego Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent online help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent. For offices and new businesses in San Diego or anywhere in the state of California, Progent's online computer support engineers can deliver effective and affordable IT help whenever your company needs it. More than a decade of delivering online repair services has earned Microsoft Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine remote access technology to repair network problems rapidly while avoiding the expense and lost productivity that comes with in-person support visits.

Even if your San Diego company deals with a regular freelance support technician or maintains a full time organization that can handle common network problems, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent virtual extension of your local resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to handle sudden network crises or especially challenging integration problems.

Features of Progent's Remote Network Services for San Diego
Progent's online help, Internet-based troubleshooting, system security expertise, and system management services give companies in San Diego or throughout the state of California unparalleled leverage for your IT budget. Whether you require one-time telephone support and Internet-based network repair or full-time Help Desk Call Center services and system administration, Progent's professionals can deliver your organization world class IT support while allowing you to avoid the cost and administration overhead of running a large in-house IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support company and Progent's head count, depth of IT experience, refined remote support tools, and familiarity with corporate IT enable companies to escape the pitfalls of exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Full Range of Server Platforms
    Progent can provide in-depth expertise for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support, Windows Server 2008 R2 integration, Microsoft Windows 2003 maintenance, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus SQL Server 2016 migration, SQL Server 2014 support, and SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to charge for remote service and in-person help by the minute. As a result, you are invoiced exclusively for delivered services. Progent does not impose a higher rate for off-hours or priority service, and within California or in regions where Progent offers in-person service, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no service activation charge and asks no retainer for support services provided during regular business hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast solutions so you won't be forced to allow simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent has few competitors. Companies who work with familiar freelance service providers or who maintain internal support personnel benefit when Progent passes on information about new technology and proven processes to make their networks more reliable, protected, and efficient.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to provide round-the-clock remote tracking services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer support to be proactive rather than reactive. By uncovering possible issues before they result in downtime, system monitoring can save your IT network from painful and costly availability losses.
How Does Our Company Start Getting Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Online Support.















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