Fast and Affordable Online Technical Support for San Diego Networks
Immediate Phone Support for San Diego NetworksFor businesses in San Diego or anywhere in California, Progent provides online help for computer systems based on any combination of Microsoft, Cisco, Apple Mac, or Linux technology. Progent's Microsoft qualified engineers have delivered remote support to businesses in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified network specialists to handle complex infrastructure issues, as well as the assistance of CISSP-certified security consultants to help with advanced security architecture and troubleshooting jobs.

Progent's online support experts provide excellent leverage due to the fact that they have the practical background and are equipped with the sophisticated technology required to solve the majority of network issues quickly. This reduces direct expenses since solutions use up minimal chargeable minutes. Remote support also eliminates the cost of sending a consultant to your site. Your company benefits additionally with indirect costs by minimizing or eliminating network outages and related losses due to business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's extensive online consulting know-how is especially helpful for organizations that are dependent on public clouds for vital infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's billing model for remote support is designed to leverage your network support investment. Progent charges by the minute for phone assistance, so you are charged exclusively for the support that you actually get. Unlike typical online support organizations, Progent asks for no service activation charge or minimum fees. Progent's one-minute billing unit and simple model for pricing save you from situations where fast repairs manage to turn into major bills. Progent's penchant for solving technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of optimized tools and proven processes which ensure the highest degree of effectiveness for remote technical support and troubleshooting for computer networks of any size. Progent provides secure VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology permits the consultants of Progent's remote service group to communicate with your system without breaching network security.

Progent's advanced service reporting system includes comprehensive histories for the support that Progent's customers have been provided. Progent's staff engineers have the benefit of the details of services provided to each Progent client by any Progent engineer. This archive of issues and fixes is structured as a conveniently retrievable internal database that permits Progent's remote technical engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's high-level certifications and formal relationships with major vendors including Cisco and Microsoft make available additional vast technical databases and permit quick response from manufacturers' internal engineering staff so Progent's online service experts are able to come up with optimal solutions in the least time.

Online support offered by Progent to customers in San Diego and anywhere in the state of California include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate managed services intended to allow small and medium-size businesses to utilize the same cutting-edge IT solutions deployed by many of the world's top enterprises. The ProSight line of network monitoring and management services covers all critical aspects of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security vendors to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external threats and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning tools to guard endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to manage the complete threat lifecycle including filtering, identification, containment, cleanup, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital files, apps and VMs that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, optimize and troubleshoot their networking appliances like switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are discovered. By automating complex management processes, ProSight WAN Watch can knock hours off common chores such as making network diagrams, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT management staff and your Progent consultant so any potential problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hosting solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a cleaner Active Directory environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with information security regulations, more efficient utilization of network resources, faster problem resolution, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure review.

Special Support Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for special information technology programs. Billing charges for ongoing consulting projects are set according to the qualifications of the engineers assigned. Progent's background in these special fields of computer technology allows customers to execute major projects within budget and on time. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center service offerings for companies with networks based on Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are intended for organizations who don't have the money or time to assemble and manage an internal Call Center but who need quick access to an effective Help Desk with professional phone support plus the technical depth to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for larger companies and serves as a transparent supplement to your current Call Center staff. Progent's Virtual Help Desk can operate as a an escalation alternative to handle the toughest technical issues, or be available in overflow circumstances when your other resources are too busy.

    Progent's Help Desk Call Center staff of seasoned network experts provides your clients in San Diego or anywhere in the state of California quick communication with a dependable technical support group with substantial background offering telephone-based support and online repair service for computer environments powered by Microsoft, Cisco, Apple Mac, or UNIX/Linux technology. Progent's concentration is to earn the Help Desk perception as a crucial enabler of business success, and Progent's intent is to fix instead of simply record IT issues.

  • Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Group can supply remote and in-depth engineering support and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for familiar Microsoft business applications including CRM, Microsoft Project, MS Word, and Microsoft Office Excel. To find out more information concerning Progent's expertise, custom development, and education services, refer to Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent offers organizations in San Diego, or anywhere in the state of California, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to suit your business so your computer maintenance is proactive and automated. By spotting looming problems before they cause network outages, system monitoring can ward off disruptive and expensive information system failures. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple Mac systems, Microsoft environments, or systems based on a variety of OS platforms.
How Your San Diego Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent remote assistance with Windows, Mac OS X, or Linux environments, visit Progent's Nationwide Online Support, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in San Diego or throughout the state of California, Progent's phone-based network support engineers are ready to deliver effective and economical IT support the instant your business requires it. Long experience delivering remote repair services has led to Microsoft Gold status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune online connectivity technology to fix computer problems rapidly while eliminating the expense and lost productivity associated with on-site service visits.

Even if your San Diego business relies on a regular freelance support technician or employs a full time organization that can handle day-to-day computer issues, Progentís Microsoft and Cisco certified engineers can offer an easy and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to deal with sudden network emergencies or particularly tough integration projects.

Advantages of Progent's Network Help for Companies in San Diego
Progent's remote technical help services allow your San Diego organization to have the benefits of timely, expert IT support without the expense of managing a full-time IT organization. Your information system will derive added business worth by being more reliable, efficient, and secure. Advantages to your business include:

  • Convenient remote expansion of your local support resources
    For most companies in San Diego and throughout California, nearby computer support providers, whether consisting of freelance consultants or an in-house IT staff, can solve typical network issues. However, major troubles might occur when your regular support personnel are overstretched or unavailable, and some trouble may stem from IT products that is unfamiliar to your onsite support personnel. In these instances, Progent's online support specialists provide an easy, fast, and budget-friendly way to supplement your local help and to pass on useful knowledge to improve your capability to resolve future problems in-house.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller organizations commonly rely on individual freelance consultants. Although independent service people have smaller internal costs than big support organizations and can afford to charge lower rates, they are sometimes overextended, making it impossible to respond quickly to urgent situations. If a freelance consultant is occupied with another client, ill, on a trip, or in class, the lack of backup help may require your business to wait for help during an emergency. As your business grows, network downtime and trouble with vital software become more costly. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a reliable source of reserve service expertise to make sure your network is always available.

  • Build a Solid Foundation for Seamless Expansion
    Businesses typically start with an information architecture implemented on a modest budget. Without a scalable infrastructure, slap-dash fixes often get thrown onto an unstable foundation. When a company grows, reliability and scalability issues can impede the success of the business. Such poorly built environments need proper analysis, smart strategic planning, and extensive technical knowledge to upgrade to a system infrastructure that can provide the stable foundation to handle vital business demands and ease downstream growth.

  • Work with Solution Providers Rather Than Technology Vendors
    Smaller businesses need guidance and technical education to negotiate an increasingly complex array of technology alternatives capable of accelerating business growth and improving productivity. They do not need a computer consultant who is attempting to sell a certain vendor's technology. IT support and product sales can result in a situation where the recommended solution is designed around a profitable product instead of the genuine needs of a business. Progent avoids these conflicts by selling only services instead of products. This allows Progent to match IT expertise with the best interests of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's head count, depth of technical knowledge, fine tuned support software, and understanding of corporate IT allow offices to escape the limitations of excessive reliance on smaller service firms, individual freelance consultants, or limited internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than ten years of real-world professional background, at the forefront of IT service, performing a broad range of IT projects for an extensive mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting staff. This means that you get not just expert technical help, but also a consultant with field-tested approaches for using computer knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-site help per minute. As a result, you are charged just for delivered services. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no minimum fee and requires no retainer for services provided during normal business hours. Many support firms demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for quick repairs so you will not be forced to allow less critical problems to fester.

  • Complete Records of IT Services
    Progent has created a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike some independent consultants or small support firms who offer scant documentation or specifics of services performed, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation sent by every staff member to every customer. The discipline of detailing and archiving support activity results in more efficient service and eliminates a variety of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to provide 24x7 remote monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By anticipating possible issues before they cause lost productivity, system monitoring can keep your information network from painful and costly availability disruptions.
How Does Our Company Start Getting Remote Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.















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