Fast Online Help for San Diego Computer Networks
Immediate Online Help for San Diego NetworksFor businesses located in San Diego or anywhere in the state of California, Progent provides online technical support for information systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified consulting experts have provided online support to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE network specialists to help with challenging infrastructure problems, plus the services of CISSP-accredited cybersecurity experts to handle high-level security architecture and troubleshooting jobs.

Progent's remote support engineers provide excellent leverage because they have the practical experience and are equipped with the advanced technology needed to solve the majority of information system problems quickly. This lowers direct expenses since service calls accumulate fewer billable minutes. Remote support also eliminates the cost of dispatching a consultant to your site. Your company benefits even more with incidental expenses by minimizing or avoiding network outages and related losses due to business disruption, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive online consulting expertise is especially important in environments that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing policy for remote support is designed to stretch your IT service investment. Progent bills per minute for phone assistance, so you are invoiced just for the services that you receive. In contrast to typical remote support companies, Progent imposes no initialization fee or minimum fees. Progent's per-minute billing unit and clean model for billing eliminate situations where quick repairs manage to end up as big tabs. Progent's penchant for solving technical issues efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of optimized tools and proven methodologies that promote the maximum level of effectiveness for online technical support and repair for IT networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the consultants of Progent's remote service group to access your company's computer system without compromising system security.

Progent's proven technical support reporting application stores comprehensive records for the support that Progent's customers have received. Progent's team engineers have the benefit of the history of services provided to each Progent customer by every Progent consultant. This archive of issues and solutions is stored as a readily accessible internal knowledge base that permits Progent's remote support experts to share their experiences with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's extensive list of accreditations and close associations with major industry leaders including Cisco and Microsoft make available additional vast technical support knowledge bases and allow fast access to manufacturers' in-house support staff with the result that Progent's remote consulting specialists are able to find the best solutions quickly.

Online services offered by Progent to businesses in San Diego and throughout the state of California include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price managed services intended to allow small and medium-size organizations to utilize the same advanced IT solutions used by many of the industry's leading enterprises. Progent's ProSight suite of network monitoring and management services addresses all key aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which easily evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including filtering, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies packaged within one agent managed from a unified console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's unique needs and that helps you prove compliance with legal and industry information protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help you to set up and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical files, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of analysis for incoming email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating appliances that require critical updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network operating efficiently by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to obtain an objective assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with data security standards, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance expert. The fact-finding interview is designed to help assess your company's ability either to block or recover quickly after a ransomware incident. Progent will consult with you personally to gather information about your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup/recovery environment that aligns with your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special information technology programs. Billing rates for longer-term development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these special areas of information technology allows clients to execute major projects economically and on schedule. Progent's special remote consulting services include:

  • Call Center Expertise
    Progent's Help Desk Call Center service offerings for organizations with environments based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are intended for businesses who don't have the budget to assemble and manage an in-house Help Desk but who need quick access to a reliable Call Center with professional phone support as well as the expertise to escalate complex tasks to high-level consultants.

    Progentís Virtual Help Desk is designed for larger businesses and serves as a seamless extension of your existing Help Desk resources. Progent's Virtual Help Desk Call Center can serve as a an escalation option to handle the most difficult computer system challenges, or be ready in hectic situations when your other resources are overwhelmed.

    Progent's Call Center team of veteran network experts offers your clients in San Diego or anywhere in the state of California fast communication with an efficient network service resource with years of experience offering phone support and online diagnostics for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Help Desk the reputation as a major driver of company efficiency, and Progent's policy is to solve rather than merely record network issues.

  • Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Consulting Team provides online and in-depth engineering support and training in specific business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting, programming, and education for popular Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For more on Progent's expertise, programming, and education services, see Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and install a new implementation of System Center 2016, expand or optimize your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in San Diego, or anywhere in the state of California, remote hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to accommodate your business so that your network support is proactive and automated. By anticipating possible issues before they grow into downtime, system monitoring can ward off disruptive and costly service failures. Progent can also deploy system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows systems, or environments that incorporate a variety of platforms.
How Your San Diego Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based support with Microsoft Windows, macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in San Diego or anywhere in the state of California, Progent's phone-based computer support engineers can deliver effective and economical system help the instant your organization requires it. More than 15 years of delivering remote repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to repair computer problems rapidly while eliminating the expense and lost time that comes with in-person service calls.

Even if your San Diego office works with a local freelance consultant or maintains a full time IT staff that know how to handle typical network issues, Progentís Microsoft and Cisco certified engineers can provide an easy and transparent remote expansion of your on-site resources for situations when your regular service personnel either lack the time or the knowledge to address sudden network emergencies or particularly complex integration projects.

Features of Progent's Remote Network Services for San Diego
Progent's online support, remote repair, network security expertise, and system administration services offer offices in San Diego or anywhere in the state of California the greatest leverage for your support budget. Whether you need one-time telephone support and remote troubleshooting or ongoing Help Desk Call Center support and network administration, Progent's professionals can provide your office world class IT support while allowing you to avoid the expense and hassle of running a large internal IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of IT knowledge, fine tuned remote support software, and understanding of corporate IT allow offices to escape the limitations associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified consultants average more than ten years of hands-on industry background, in the trenches of network support, executing a broad range of IT projects for an extensive array of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting personnel. This guarantees that you get not only expert IT help, but also a consultant with field-tested approaches for applying technical knowledge to repair real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online support and in-person visits per minute. Consequently, you pay only for received services. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and asks no retainer for support services delivered during normal working hours. Many support organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids large bills for fast repairs so you won't be tempted to permit minor problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small service firms who offer minimal documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service reports transmitted by every staff member to each customer. The discipline of documenting and organizing service activity results in more efficient support and eliminates a slew of typical misfortunes such as when a service client is effectively held hostage to a consultant who wonít release vital service information.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to provide round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering potential problems before they result in downtime, network monitoring can keep your IT network from stressful and expensive service losses.
How Does My Business Start Getting Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.















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