Immediate Online Technical Support for San Diego IT Networks
Fast Online Support for San Diego SystemsFor companies in San Diego or anywhere in California, Progent offers remote help for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified engineers have delivered online troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to solve complex infrastructure problems, as well as the assistance of CISSP-accredited security engineers to handle high-level security design and troubleshooting issues.

Progent's remote support experts offer excellent value due to the fact that they have the practical experience and are equipped with the sophisticated tools needed to solve most network problems quickly. This reduces direct expenses because solutions accumulate minimal chargeable minutes. Online support also eliminates the expense of sending a consultant to your site. Your organization saves even more in incidental costs by minimizing or eliminating network downtime and associated costs resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive online consulting expertise is particularly important for businesses that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's billing policy for online support is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you pay only for the support that you actually get. In contrast to typical remote support companies, Progent asks for no initialization charge or minimum fees. Progent's per-minute billing unit and simple model for pricing prevent scenarios where quick solutions somehow end up as major invoices. Progent's penchant for solving technical issues efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of customized technologies and field-proven methodologies that permit the maximum level of efficiency for remote consulting and troubleshooting for computer systems of any size. Progent provides secure VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the engineers of Progent's remote service group to connect to your company's environment without violating system security.

Progent's powerful customer support reporting system includes extensive histories describing the support that Progent's customers have been provided. Progent's staff engineers have the benefit of the details of all help provided to every customer by every Progent consultant. This database of problems and repairs is structured as an easily accessible proprietary database that allows Progent's remote support experts to share their knowledge with the whole team to make sure that the quality of Progent's technical support grows daily. Progent's extensive list of accreditations and working relationships with key technology companies such as Cisco and Microsoft make available other vast technical support databases and permit fast response from manufacturers' internal product engineers so Progent's remote service specialists are able to determine optimal resolutions in the least time.

Remote services available from Progent to businesses in San Diego and anywhere in the state of California include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, flat-rate services designed to enable small and mid-size businesses to utilize the same cutting-edge technology used by some of the industry's top enterprises. The ProSight suite of network management outsourcing services covers all key areas of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning tools to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the complete malware attack lifecycle including protection, identification, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools packaged within a single agent managed from a unified console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your company's unique needs and that allows you prove compliance with government and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also assist you to install and verify a backup and restore solution such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital data, applications and VMs that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to provide web-based management and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating devices that need critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so that any looming issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery consultant. The interview is intended to help evaluate your company's preparedness to block or recover quickly from a ransomware incident. Progent will consult with you personally to gather information about your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup/recovery system that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for special information technology projects. Billing charges for ongoing development or consulting tasks are set based on the qualifications of the engineers required. Progent's background in these important fields of computer technology allows clients to complete critical initiatives economically and on time. Progent's special remote engineering solutions include:

  • Help Desk Expertise
    Progent's Call Center programs for companies with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Call Center outsourcing support services are designed for companies who lack the money or time to support an internal Call Center but who need quick response from an efficient Help Desk Call Center with professional phone support as well as the technical depth to escalate complex tasks to high-level engineers.

    Progent's Help Desk Call Center consulting support can aid you in establishing an efficient new Call Center or improving your existing one, identifying or customizing Call Center software to address the special requirements of your company, or providing occasional phone support staff to reinforce your internal Help Desk team to deal with unusually busy situations like software migrations, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of seasoned network consultants offers your customers in San Diego or anywhere in the state of California fast access to a reliable technical support resource with substantial background delivering telephone-based support and online repair service for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center the reputation as a major contributor to business success, and Progent's target is to fix rather than merely report technical issues.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Experts staff offers phone-based professional engineering support and training in key application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, custom programming, and training for Microsoft applications including CRM, Microsoft Office Project, Word, and Microsoft Excel. To find out more information on Progent's consulting, custom development, and training offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to plan and install a new deployment of System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in San Diego, or anywhere in the state of California, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to accommodate your environment so your network maintenance is proactive rather than reactive. By anticipating possible issues before they evolve into network outages, system monitoring can minimize inconvenient and expensive service crises. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or networks powered by a variety of OS platforms.
How Your San Diego Business Can Contact Progent's Remote Support Experts
To contact Progent about emergency remote support with Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in San Diego or anywhere in the state of California, Progent's online computer support specialists can deliver expert and affordable IT support the moment your organization has to have it. Long experience delivering remote technical assistance has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to solve IT problems rapidly while eliminating the expense and lost time associated with on-site support visits.

Even if your San Diego organization deals with a local independent consultant or employs an in-house IT staff that can deal with typical network issues, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent remote expansion of your local resources in cases when your usual IT support personnel either lack the availability or the experience to solve unexpected system emergencies or particularly tough integration projects.

Features of Progent's Online Network Services for San Diego
Progent's online support, Internet-based troubleshooting, system security consulting, and network management services offer companies in San Diego or anywhere in the state of California unparalleled leverage for your support budget. Whether you require one-time telephone help and Internet-based troubleshooting or ongoing Help Desk Call Center support and network management, Progent's experts can provide your company world class IT support while allowing you to eliminate the cost and hassle of carrying a full-service internal IT organization. Highlights of Progent's online help program include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT background, refined support tools, and understanding of enterprise networking enable companies to escape the limitations of excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • In-depth Expertise in Microsoft's Full Family of Server Platforms
    Progent offers world-class support for Microsoftís leading server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support services, Windows Server 2008 R2 support, Windows 2003 maintenance, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site help per minute. As a result, you are charged exclusively for delivered services. Progent does not demand a higher rate for after-hours or emergency support, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no startup charge and asks no monthly commitment for services delivered during regular working hours. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast fixes so you will not be tempted to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find skills where Progent has few competitors. Companies who work with familiar freelance consultants or who employ in-house support staffs benefit when Progent passes on information about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock remote tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer support to be proactive instead of reactive. By uncovering possible problems before they cause lost productivity, network monitoring can save your information network from painful and expensive availability disruptions.
How Does Our Company Start Receiving Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.















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