UNIX, Linux, Sun Solaris, Mac OS X Online Emergency Help for San Diego Small Business Networks
For small and midsize companies in San Diego or anywhere in California, Progent provides round-the-clock phone technical support for computer systems based on UNIX or Linux or for environments that include a mix of UNIX and Windows technology. Progent has delivered online support to businesses in all 50 states in the U.S. Progent also offers the expertise of Cisco CCIE network specialists for complex connectivity problems, plus the services of CISSP-accredited security consultants to help with advanced security design and diagnostic issues.
Progent's online support services offer exceptional value due to the fact that they have the real-world experience and the advanced tools to resolve the majority of information system problems quickly. This lowers direct expenses since service calls require fewer chargeable minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your organization saves even more in indirect costs by minimizing or avoiding system outages and associated losses stemming from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management.
Progent's pricing model for online support is designed to leverage your network support dollar. Progent charges by the minute for telephone-based consulting, so you are charged exclusively for the services that you actually get. Unlike many online service firms, Progent requires no initialization fee or minimum payments. Progent's one-minute granularity and clean policy for billing prevent situations where speedy. minor repairs somehow turn into substantial bills. Progent's skill at solving technical issues efficiently translates into your business conserving money.
Progent's Remote Technical Support Technologies
Over time, Progent has refined a collection of optimized tools and proven processes that promote the maximum degree of efficiency for remote help and repair for small and midsize business information systems. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco Systems, Sonicwall and Watchguard. Secure VPN connectivity enables the engineers of Progent's remote service group to access your company's computer system remotely without violating network security.
Progent's highly evolved service database application stores detailed documentation describing all support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the details of support delivered to each customer by every Progent consultant. This archive of trouble tickets and repairs is organized as a readily exploitable proprietary database that enables Progent's online support professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's high-level certifications and close relationships with important industry leaders such as Cisco and Microsoft make available additional massive technical support knowledge bases and to manufacturers' in-house support staff so Progent's remote consulting engineers are able to come up with the best resolutions promptly.
Get Online UNIX/Linux, Solaris, or Mac OS X Network Support. Assistance from Progent
To initiate Progent's remote support in San Diego or anywhere in California or to find out additional information about Progent's phone support programs, call Progent at 888-412-5546 or send email to information@progent.com. If your company has an urgent need for network support, visit Immediate Urgent Support.
Phone-based Technical Services Provided by Progent
Progent's remote technical service engineers have advanced credentials in a comprehensive array of products and technologies. This breadth of IT skills enables Progent's consultants to manage almost any emergency that may occur in a small or midsize business network. Certifications awarded to Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Help Desk Specialist, and Technical Coordinator (ACTC). Cisco Systems certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, and Design Professional.
Online support available from Progent to clients in San Diego and anywhere in the state of California include:
UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
Progent's UNIX/Linux, Sun Solaris, and Mac OS X online support services address a broad range of computer technology including system architecture, email solutions, system and process security, UNIX/Linux and Windows coexistence, virtual server products for server hardware consolidation and easy administration, and migration from legacy systems to MS Windows or Linux solutions. Progent's team-oriented approach to solving network issues promotes quick escalation, if necessary, to engineers with appropriate experience to handle challenging situations. This expedites solutions of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX and Linux consultants can provide emergency remote assistance analyzing problems within UNIX/Linux systems powered by leading versions of UNIX such as:
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting The Cisco CCIE certification is the premier recognition for network infrastructure professionals, and certifies a person's technical skills at the master level. Cisco qualified CCIEs know how to deal with even the most complex problems encountered in network design, integration, administration, protection, and troubleshooting. CCIEs operate closely with Cisco System's in-house engineers in isolating problems with Cisco IOS network management tools and coming up with alternate approaches or locating program patches. CCIEs provide exceptional cost-effectiveness because their deep expertise enables them to fix the most difficult problems rapidly. In common instances, less qualified service providers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few service firms make CCIEs available to help small and mid-size businesses. Progent offers fast phone contact with a Cisco-qualified CCIE so your company can receive immediate assistance for complex network infrastructure issues that are lowering business productivity but are not within the experience of your local network support personnel. Progent's Cisco CCIE consultants can interface to your computer system using advanced remote troubleshooting tools in order to provide quick, safe, and economical diagnosis and repair.
Progent's CCIEs have assistance with the entire range of Cisco's industry-leading selection of infrastructure appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points, wired and wireless Voice phones and systems, Catalyst Series switches, as well as VPN solutions.
Certified MS Windows Expertise Progent's Microsoft-certified remote service engineers can provide computer troubleshooting and IT assistance for the complete line of Microsoft server and application products. Progent is a Microsoft Gold Certified Partner consulting company and can offer your business the services of consulting engineers who can show you how to integrate, troubleshoot and administer the entire family of Microsoft Windows Servers including Windows 2003 Server, Microsoft SQL Server 2005, ISA Server, Microsoft BizTalk Server, MS Commerce Server, Microsoft Content Management Server, Microsoft SBS 2003, Microsoft Exchange Server 2007, Application Center, Microsoft SharePoint Services, Project Server, and Microsoft Operations Manager 2007 and 2005.
CISSP, ISSAP, and CISM Certified Network Security Professionals Progent's accredited CISSP and ISSAP security consultants can provide a variety of security solutions to bolster the protection of your UNIX, Linux, Sun Solaris, Mac or Windows environment against attacks or help your company to recuperate rapidly following a damaging breach. Security solutions offered by Progent cover in depth network security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; fast cleanup after malicious assaults; installing firewalls; establishing secure mechanisms for remote and mobile access; protecting your messaging infrastructure from viruses, spam, and directory harvest attacks; and managing 24x7 network monitoring.
Additional Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting professionals for contract IT projects that small businesses often need. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these special areas of information technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based remote consulting solutions include:
Help Desk Call Center Support
Progent's Call Center service options for small organizations with networks that incorporate UNIX, Linux, Solaris, Mac OS X, Cisco Systems, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are well suited for small businesses who don't have the money or time to create an in-house Help Desk but who need fast access to an effective Call Center with professional phone support as well as the technical depth to escalate complex problems to advanced consultants.
Progent’s Virtual Help Desk is designed for larger businesses and acts as a transparent extension of your existing Helpdesk organization. Progent's Virtual Help Desk can operate as a an escalation option for the toughest technical problems, or be ready in those instances when your ordinary support engineers are too busy.
Progent's Help Desk Call Center consulting expertise can guide you in building an efficient new Call Center or revamping your current one, selecting or enhancing Help Desk software products to meet the particular requirements of your business, or adding temporary online staff to work with your internal Help Desk Call Center group during unusually busy situations like software transitions, major updates, or installing new applications.
Progent's Help Desk Call Center team of seasoned network experts offers your clients in San Diego or anywhere in the state of California fast access to an effective network service group with substantial experience delivering telephone-based support and remote diagnostics for networks powered by UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Help Desk Call Center the reputation as a key contributor to business performance, and Progent's goal is to resolve instead of simply record IT issues.
Applications Services: Education, Development, and Problem Solving
Progent's Applications Consulting Team offers online and in-depth engineering expertise and training in special business application areas including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, customization, and training for popular Microsoft business applications such as CRM, Microsoft Project, Microsoft Word, and MS Office Excel. To read additional information concerning Progent's expertise, custom programming, and training offerings for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, refer to Progent's Applications Experts Services.
Progent's Mac experts can nurture the creative elements of Macintosh computing by delivering remote consulting support and education in imaging, sound, and motion video. Progent's consultants offer assistance in a variety of Macintosh creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common projects such as scanning or digitizing audio or video or building an audio/video production studio.
Remote Network and Server Monitoring Support
Progent can provide businesses in San Diego, or anywhere in the state of California, online computer system monitoring services based on MS Operations Manage (MOM), adapted by Progent for your business so your network maintenance is proactive rather than reactive. By spotting emerging issues before they result in network outages, system monitoring can avoid disruptive and costly network breakdowns. Progent can also provide help with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple Mac environments, Microsoft networks, or systems that incorporate multiple operating systems.
How Your San Diego Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online help with UNIX/Linux, Solaris, or Apple Mac computer systems, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or send email to information@progent.com.
Progent provided a wireless networking environment that enabled a school to improve efficiency and eliminate the recurring costs of a dedicated data connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The economical building-to-building Proxim wireless bridge is designed for connecting remote locations up to 2.5 miles apart and can reach even greater distances. This wireless solution offered better bandwidth and dependability than recourse to amplifying the 802.11b wireless network, and since it uses the 5.8Ghz spectrum it offered immunity to outside interference.
Progent's background delivering Microsoft .NET support and SQL Server consulting, and Progent's programming experience with Microsoft VBasic, XML, and other developer platforms enable Progent to design custom mission-critical programs and eCommerce solutions that integrate transparently with Microsoft Great Plains Software. Progent's Microsoft Great Plains reporting services can show you how to create reports that let you track your business more effectively, transforming raw data into valuable understanding of your company and customers.
Progent's Microsoft certified support team can show you how to define and deploy a smooth in-place Exchange Server 2007 migration strategy that minimizes network downtime, reduces ongoing service requirements, and makes your Exchange 2007 Server easy to manage. For complicated multi-server or multi-site upgrades, Progent offers the background to finish your move rapidly and affordably. Progent's Microsoft Exchange Server 2007 support, repair, and design offerings include assistance with the integration of third-party add-ons to Microsoft Exchange Server 2007 and the creation of unified messaging implementations powered by Microsoft Exchange Server 2007.
Our compensation model is based on revenue sharing, so just like being a freelance contractor, your earnings are directly driven by your work effort. Some of our support staff stress lifestyle issues and choose to consult at a more relaxed pace, using our flexible schedule to pursue individual pursuits like hiking, motorcycle racing, snow boarding, surfing, travel, or sharing private time with family and friends. Other consultants take advantage of the opportunity to earn big bucks via lots of effort and extended hours. Progent completely encourages either end of the spectrum and everything in the middle.
Progent’s Microsoft certified consultants provide a variety of consulting services for Microsoft Dynamics GP 10.0. Microsoft Dynamics GP 10.0 is a Microsoft accounting package and business management solution built, like all Microsoft financial tools, on the expandable and familiar platform of Windows technology. Microsoft Dynamics GP 10.0, the latest version of Microsoft financial software in the Great Plains Accounting line, offers a cost-effective solution for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and human resources. Microsoft Dynamics GP 10.0 is simple to install and integrate, and with its modular approach you are able to purchase only the functions you currently require, with the ability to add users and increase functionality when necessary. Progent’s Microsoft Dynamics GP 10.0 Software consulting engineers can help you deploy, customize and manage Microsoft Dynamics Great Plains 10.0 as well as older editions of Great Plains such as Microsoft Dynamics Great Plains 9.0 and Microsoft Great Plains 8.0.
The inter-connectivity requirements of the Microsoft .NET functions bundled with Microsoft Small Business Server calls for an IT expert with hands-on expertise and broad knowledge in designing and building effective end-to-end business technology solutions. Progent's Microsoft-certified consultants have extensive backgrounds with the technologies incorporated in SBS 2003 and Microsoft SBS 2000. This experience ensures you success in deploying, managing, and troubleshooting network environments based on the Microsoft SBS line of servers and applications.
Progent can supply small businesses with an information management expert who can function as a part-time CIO. This part-time Chief Information Officer can provide long-term direction to help you deploy sensible IT products to enhance business processes so they match more closely with your business goals. Your business can develop and install a well conceived information technology plan without incurring the cost of a full-time Chief Technology Officer.
Progent's expert support team can show you how to design and implement a smooth in-place Exchange Server 2003 upgrade plan that minimizes productivity downtime, reduces long-term service requirements, and makes your Exchange 2003 Server easy to manage. For complex multiple server or multi-location upgrades, Progent offers the background to complete your move rapidly and economically. Progent's Microsoft Exchange 2003 support, troubleshooting, and design services include expertise with the configuration of outside vendor add-ons to Microsoft Exchange 2003 Server that are in keeping with your business goals.
Our Experts Team provides support in important fields that include Apple OS networking and programs; Consulting for Linux, UNIX-based, and Sun environments; Manufacturing Resource Planning, Enterprise Resource Planning, or CRM customization; Line-of-business and vertical application support; Chief Information Officer, management information analyst, and project management services; Special program development and integration; Web, eCommerce, EDI, and customer portal development and integration; Database support and efficiency help; Business information expertise; and Telecommunications architecture consulting.
For small and midsize companies in San Diego or anywhere in California, Progent provides round-the-clock phone technical support for computer systems based on UNIX or Linux or for environments that include a mix of UNIX and Windows technology. Progent has delivered online support to businesses in all 50 states in the U.S. Progent also offers the expertise of Cisco CCIE network specialists for complex connectivity problems, plus the services of CISSP-accredited security consultants to help with advanced security design and diagnostic issues.
The Cisco CCIE certification is the premier recognition for network infrastructure professionals, and certifies a person's technical skills at the master level. Cisco qualified CCIEs know how to deal with even the most complex problems encountered in network design, integration, administration, protection, and troubleshooting. CCIEs operate closely with Cisco System's in-house engineers in isolating problems with Cisco IOS network management tools and coming up with alternate approaches or locating program patches. CCIEs provide exceptional cost-effectiveness because their deep expertise enables them to fix the most difficult problems rapidly. In common instances, less qualified service providers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can dispose of in minutes.
Progent's Microsoft-certified remote service engineers can provide computer troubleshooting and IT assistance for the complete line of Microsoft server and application products. Progent is a 
Progent's accredited CISSP and ISSAP security consultants can provide a variety of security solutions to bolster the protection of your UNIX, Linux, Sun Solaris, Mac or Windows environment against attacks or help your company to recuperate rapidly following a damaging breach. Security solutions offered by Progent cover in depth network security audits utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; fast cleanup after malicious assaults; installing firewalls; establishing secure mechanisms for remote and mobile access; protecting your messaging infrastructure from viruses, spam, and directory harvest attacks; and managing 24x7 network monitoring.
