Urgent Remote Help for San Diego UNIX or Linux SystemsFor small businesses in San Diego or anywhere in California, Progent offers help for information systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered remote troubleshooting to businesses in every state in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of CCIE-qualified engineers for complex connectivity problems, as well as the services of CISA and CISM-certified security consultants to handle advanced security design and business continuity planning.

Progent's online support engineers represent excellent leverage due to the fact that they are equipped with the practical background and the sophisticated tools to solve the majority of information system problems quickly. Efficient support reduces direct costs because solutions take up a smaller number of chargeable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your company benefits even more in incidental expenses by reducing or avoiding system downtime and related costs due to business discontinuity, disgruntled clients, unproductive workers, and distracted management.

Progent's billing policy for remote help is structured to get the most out of your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you pay exclusively for the support that you actually get. Unlike many online support firms, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and simple policy for pricing avoid scenarios where quick fixes somehow turn into major invoices. Progent's skill at disposing of technical issues efficiently translates into your company spending less cash.

Progent's Remote Support Technologies
Through years of experience, Progent has fine tuned an array of optimized technologies and proven methodologies which ensure the maximum degree of effectiveness for remote technical support and troubleshooting for small and midsize business computer systems. Progent provides protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Watchguard. Protected VPN technology permits the engineers of Progent's online support team to connect to your environment without breaching corporate security.

Progent's proprietary customer support reporting system stores thorough records describing the service that Progent's clients have received. Progent's authorized consultants have the benefit of the specifics of assistance provided to every client by every consultant. This archive of issues and responses is structured as a quickly retrievable support database that allows Progent's remote technical engineers to communicate their experiences with the whole team to ensure that the quality of Progent's support improves over time. Progent's advanced accreditations and formal partnerships with major technology companies including Cisco and Microsoft permit access to other extensive technical support knowledge bases and permit quick response from manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists can come up with the most efficient solutions promptly.

Get Online UNIX/Linux, Sun Solaris, or Mac OS X Network Assistance from Progent
To get started with Progent's phone support in San Diego or anywhere in California or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for network support, go to Immediate Emergency Support.

Remote Support Services Provided by Progent
Progent's online consulting engineers possess credentials in a comprehensive set of products and technologies. This broad range of technical skills enables Progent's engineers to tackle almost any emergency that may occur in a small business network. Certifications awarded to Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), CCVP, CCDA and CCDP.

To provide assistance to clients with multi-operating system environments, Progent also provides the services of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional consultants.

Online support services provided by Progent to customers in San Diego and throughout the state of California include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X remote support services address a broad range of information technology including network architecture, messaging systems, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server consolidation and easy administration, and migration from older systems to current Windows or Linux-powered environments. Progent's team-based methodology for solving network problems enables fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts service expense.

    Progent's UNIX and Linux support engineers can offer emergency phone-based help for analyzing anomalies affecting UNIX, Linux, or Solaris networks powered by leading versions of UNIX such as:

    Important Linux variants for which Progent can provide expert support include:

  • Contact a Cisco CCIE for High-level Infrastructure Problem Solving
    Cisco CCIE Consultants for San Diego, CaliforniaThe Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure engineers, and validates a consultant's networking skills at the master level. Cisco qualified CCIEs know how to deal with even the most stubborn challenges encountered in network infrastructure planning, integration, administration, security, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network management tools and developing alternate approaches or locating software updates. Cisco CCIEs are an excellent cost-effectiveness since their depth of expertise permits them to solve even the most complex problems quickly. In many cases, less experienced consultants can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Few service organizations make Cisco-qualified CCIEs available to help small and mid-size businesses. Progent can provide fast telephone access to a CCIE so you can get timely assistance for complex network infrastructure issues that are hurting business efficiency but are beyond the scope of your local IT maintenance personnel. Progent's CCIE engineers can connect to your environment using sophisticated on-line support tools to perform efficient, safe, and affordable diagnosis and repair. Progent's CCIEs offer assistance with all of Cisco's industry-leading family of infrastructure products including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst switches, plus VPN technology.

  • Certified Microsoft Windows Support
    Microsoft Windows Expertise for San Diego, CaliforniaProgent's Microsoft-qualified online support professionals can provide network troubleshooting and IT help for all Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can provide your business the expertise of support engineers who can help your company with a wide variety of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange 2010 monitoring and support, SharePoint Server 2013 design, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server and Server Online planning, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a wide range of remote desktop support including Windows 7 integration, preparing for to 64-bit desktop applications, integrating Office 2010, and automating workstation deployment.

  • CISM and CISSP Certified Network Security Professionals
    CISSP Certified System Security Consultants for San Diego, CaliforniaProgent's qualified CISSP, ISSAP, and CISM security engineers offer a variety of security services that can bolster the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or help your company to clean up rapidly after a damaging penetration. Security services offered by Progent include: thorough security evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Hydra; rapid recovery from malicious attacks; setting up firewalls; designing secure mechanisms for remote and mobile access; guarding your email infrastructure from spam and directory harvest attacks; and managing round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert online support services to help companies of all sizes connect their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only systems or in hybrid network models that utilize local IT assets as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Special Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for contract projects that small businesses often request. Progent's rates for ongoing development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology enables customers to complete major initiatives within budget and on time. Progent's project-based remote engineering solutions include:
  • Help Desk Expertise
    Progent's Help Desk service offerings for small and midsize businesses with networks that incorporate UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are well suited for small businesses who don't have the money or time to assemble and manage an in-house Help Desk Call Center but who need fast access to an efficient Help Desk with proficient phone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Call Center is designed for larger businesses and operates as a transparent supplement to your current Call Center team. Progent's Virtual Help Desk Call Center can act as an escalation resource to handle the most difficult technical problems, or be ready in overflow instances when your ordinary resources are too busy.

    Progent's Help Desk Call Center consulting expertise can guide you in establishing an effective new Help Desk Call Center or revamping your established one, identifying or enhancing Call Center software to address the unique demands of your corporation, or providing occasional phone support personnel to supplement your internal Help Desk Call Center team during unusually busy events such as software transitions, major upgrades, or installing new business software.

    Progent's Call Center staff of experienced information technology experts gives your customers in San Diego or anywhere in the state of California fast communication with a dependable network service group with years of background providing telephone-based consulting and online repair service for IT systems powered by UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products. Progent's charter is to give the Call Center the reputation as a major contributor to business success, and Progent's aim is to solve and not simply track network issues.

  • Applications Support: Training, Customization, and Integration
    Progent's Applications Experts Team provides online and in-depth consulting support and training in key business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide consulting, customization, and training for Microsoft business applications including CRM, MS Office Project, Microsoft Office Word, and MS Excel. To learn more about Progent's expertise, customization, and education offerings for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, visit Progent's Applications Experts Group.

    Progent's Mac professionals can promote the imaginative elements of Mac systems by providing remote help services and training in imaging, audio, and video. Progent's consultants offer assistance in a range of Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with specific projects such as capturing or digitizing audio/video or setting up an audio/video post production lab.

    Online Network and Server Monitoring Services
    Progent can provide companies in San Diego, or anywhere in the state of California, online computer system monitoring services centered around Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to fit your environment so that your IT maintenance is proactive rather than reactive. By anticipating possible issues before they evolve into crashes, remote monitoring can avoid inconvenient and expensive network crises. Progent can also deploy network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Mac OS X systems, Microsoft environments, or systems that incorporate a combination of operating systems.

How Your San Diego Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based expertise with UNIX, Linux, Solaris, or Apple Mac computer systems, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or see Contact Progent.

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