Urgent Remote Help for San Diego UNIX or Linux SystemsFor small and midsize businesses in San Diego or anywhere in the state of California, Progent offers help for computer systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a mix of UNIX and Microsoft technology. Progent has provided remote support to businesses in all 50 states in the United States. (See Progent's customer testimonials). In addition, Progent offers the expertise of Cisco CCIE engineers for complex connectivity issues, as well as the assistance of CISA and CISSP-accredited security consultants to handle high-level security architecture and business continuity planning.

Progent's remote support engineers represent excellent value because they are equipped with the real-world experience and the sophisticated technology to resolve the majority of network issues quickly. Efficient support reduces immediate costs since service calls accumulate a smaller number of chargeable minutes. Remote help also eliminates the expense of sending an engineer to your site. Your company saves additionally in incidental expenses by minimizing or avoiding system downtime and associated costs resulting from business discontinuity, disgruntled clients, idle employees, and de-focused management.

Progent's billing model for online help is structured to maximize the impact of your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged exclusively for the support that you receive. Unlike many remote service firms, Progent imposes no startup fee or minimum fees. Progent's per-minute billing unit and clean policy for billing save you from scenarios where fast fixes manage to end up as major invoices. Progent's penchant for dealing with technical issues quickly translates into your business saving cash.

Progent's Online Technical Support Tools
Over time, Progent has refined an arsenal of optimized technologies and field-tested methodologies that allow the maximum degree of effectiveness for online help and troubleshooting for small and midsize company IT systems. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN technology allows the staff of Progent's online support team to link to your network without violating network security.

Progent's highly evolved technical support reporting application maintains extensive documentation describing all support that Progent's customers have received. Progent's authorized engineers have the benefit of the details of assistance rendered to every client by any consultant. This archive of problems and resolutions is structured as a readily accessible proprietary knowledge base that allows Progent's remote support engineers to communicate their experiences company-wide to make sure that the quality of Progent's support services grows over time. Progent's advanced certifications and formal partnerships with major industry leaders such as Cisco and Microsoft make available other extensive technical knowledge bases and allow fast access to manufacturers' internal product engineers with the result that Progent's remote consulting specialists can determine optimal solutions promptly.

Start Receiving Remote UNIX/Linux, Solaris, or Mac OS X Computer Support from Progent
To get started with Progent's remote support in San Diego or anywhere in California or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Urgent Support.

Phone-based Network Support Services Offered Progent
Progent's remote technical service experts offer credentials in a comprehensive array of products and technologies. This broad range of IT skills permits Progent's consultants to manage almost any problem likely to crop up in a small business network. Certificates held by Progent support experts in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, and Design Associate.

To provide assistance to companies with multi-OS environments, Progent also offers the support of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional (ISSAP) consultants.

Online technical support services Offered by Progent to companies in San Diego and throughout the state of California include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X phone-based consulting services address a wide spectrum of information technology such as network infrastructure, messaging systems, network and process security, UNIX/Linux and Windows coexistence, virtual server products for server consolidation and easy administration, and migration from legacy systems to the latest Microsoft Windows or Linux-based solutions. Progent's team-based approach to solving technical issues promotes quick escalation, when required, to consultants with appropriate experience to tackle challenging situations. This accelerates repair of urgent problems, minimizes network downtime, and lowers service expense.

    Progent's UNIX and Linux consultants can provide emergency online assistance for diagnosing anomalies affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:

    Major Linux versions for which Progent can provide expertise include:

  • Contact a Cisco CCIE for High-level Infrastructure Problem Solving
    Cisco Infrastructure Engineers for San Diego, CaliforniaThe Cisco Certified Internetwork Expert certification is the premier recognition for network professionals, and certifies a person's network technology skills at the expert level. Cisco CCIEs can handle even the most stubborn challenges associated with network design, deployment, maintenance, security, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing problems with IOS network administration utilities and coming up with workarounds or identifying software patches. Cisco CCIEs are an exceptional cost-effectiveness because their deep experience allows them to solve even the most intractable problems quickly. In many cases, less experienced engineers can struggle for many hours or even days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Few consulting providers make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent offers fast telephone contact with a Cisco CCIE so you can get timely help for severe network infrastructure issues that are crippling worker productivity but are outside the comfort zone of your local network service resources. Progent's CCIE support experts can tie into your environment by means of the latest on-line troubleshooting tools to perform efficient, secure, and economical analysis and remediation. Progent's Cisco CCIEs offer expertise in the complete line of Cisco's market leading selection of networking devices including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) technology.

  • Certified Windows Expertise
    MS Windows Expertise for San Diego, CaliforniaProgent's Microsoft-certified remote service experts can deliver computer problem solving and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can provide your organization the expertise of support professionals who can help you with a wide range of platform support including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 integration, Microsoft Exchange 2010 management, SharePoint 2013 design, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server planning, Small Business Server consulting, and Windows Essentials cloud integration.

    Progent in addition offers a broad range of remote PC desktop services such as Microsoft Windows 7 migration support, moving to 64-bit workstation applications, configuring Office 2010, and automating Business Desktop Deployment.

  • CISSP and ISSAP Qualified Network Security Consultants
    CISSP Qualified Network Security Specialists for San Diego, CaliforniaProgent's accredited CISSP and ISSAP security consultants can provide a variety of security solutions to bolster the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your business to recuperate rapidly after a damaging penetration. Security services available from Progent include: comprehensive network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; quick cleanup after virus and worm assaults; installing firewalls; building secure techniques for off-site and mobile communication; defending your messaging system against viruses, spam and directory harvest attacks; and setting up 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online consulting to help businesses of any size integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine local IT assets along with public clouds. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Special Support Services Available from Progent
Progent offers the services of world-class remote consulting professionals for special IT projects that small businesses frequently request. Billing rates for ongoing development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's experience with these special fields of information technology enables clients to complete major projects economically and on schedule. Progent's project-based online engineering solutions include:
  • Call Center Services
    Progent's Call Center service offerings for small and midsize companies with networks based on UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are designed for small companies who don't have the money or time to build and maintain an internal Help Desk but who need fast communication with an efficient Call Center with proficient phone assistance plus the available expertise to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for larger companies and serves as a transparent addition to your existing Call Center staff. Progent's Virtual Call Center can act as an escalation resource to handle complex network challenges, or be available in hectic situations when your ordinary support engineers are swamped.

    Progent's Help Desk Call Center consulting expertise can assist you in creating an effective new Help Desk or improving your existing one, evaluating or modifying Help Desk Call Center software products to address the unique demands of your company, or providing occasional online personnel to reinforce your existing Call Center team to deal with high-demand events like software migrations, mass upgrades, or rolling out new applications.

    Progent's Help Desk Call Center staff of veteran network professionals provides your clients in San Diego or anywhere in the state of California instant contact with an efficient support resource with extensive background providing phone consulting and remote diagnostics for networks powered by UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk Call Center the reputation as a significant driver of company productivity, and Progent's target is to solve instead of just record network issues.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Experts staff offers remote professional consulting support and training in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and education for Microsoft applications including CRM, Microsoft Office Project, Microsoft Word, and Microsoft Excel. To learn more information about Progent's consulting, programming, and education services for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Apple Mac consultants can promote the imaginative elements of Apple Mac computing by delivering remote help support and education in imaging, audio, and motion video. Progent's consultants can provide help in a variety of Macintosh applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common jobs such as scanning or digitizing audio or video or integrating an audio/video post production lab.

    Remote Network Monitoring Services
    Progent can provide businesses in San Diego, or anywhere in the state of California, online network monitoring services powered by MS Operations Manager, enhanced by Progent for your business so your IT support is proactive rather than reactive. By exposing potential issues before they expand into downtime, automated monitoring can ward off disruptive and costly service crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple Mac systems, Windows systems, or systems based on multiple OS platforms.

How Your San Diego Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent online expertise with UNIX/Linux, Solaris, or Apple Mac networks, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent.

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