Fast Remote Support for San Diego UNIX or Linux SystemsFor small and midsize businesses located in San Diego or anywhere in the state of California, Progent offers technical support for networks powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a mix of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to companies in all 50 states in the United States. (See Progent's customer recommendations). In addition, Progent offers the expertise of Cisco CCIE-certified network specialists for challenging connectivity problems, plus the assistance of CISSP-certified security engineers to help with high-level security architecture and business continuity planning.

Progent's remote support engineers offer excellent value due to the fact that they have the real-world background and the advanced tools to solve most information system issues rapidly. This reduces direct costs because service calls accumulate fewer chargeable minutes. Remote support also eliminates the expense of sending an engineer to your location. Your company benefits even more in incidental costs by minimizing or eliminating system outages and related losses stemming from business disruption, upset customers and vendors, unproductive employees, and de-focused executives.

Progent's billing model for online help is structured to maximize the impact of your IT service dollar. Progent charges by the minute for phone consulting, so you are charged exclusively for the support that you receive. In contrast to typical remote service organizations, Progent asks for no startup fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing prevent scenarios where fast solutions somehow end up as substantial bills. Progent's skill at dealing with problems efficiently results in your business saving money.

Progent's Remote Support Technologies
Over time, Progent has refined an arsenal of customized tools and field-tested processes that allow the maximum degree of efficiency for remote technical support and repair for small company information systems. Progent offers safe VPN support for VPN gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access permits the consultants of Progent's Technical Response Center to access your company's system without compromising network security.

Progent's proprietary customer support reporting system keeps extensive histories describing all support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the history of all help delivered to every Progent client by every Progent engineer. This history of trouble tickets and resolutions is structured as a conveniently retrievable internal database that allows Progent's remote technical engineers to communicate their knowledge company-wide to ensure that the quality of Progent's technical support grows daily. Progent's high-level certifications and formal relationships with key technology companies including Cisco and Microsoft permit access to other massive support databases and permit quick response from vendors' in-house product engineers so Progent's online service experts are able to determine optimal resolutions quickly.

Start Receiving Remote UNIX, Linux, Sun Solaris, or Mac OS X Technical Help from Progent
To get started with Progent's phone support in San Diego or anywhere in California or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for network help, visit Immediate Urgent Support.

Online Technical Services Provided by Progent
Progent's remote technical service engineers offer credentials in a comprehensive array of disciplines. This breadth of technical skills enables Progent's consultants to tackle virtually any problem likely to occur in a small or midsize company information system. Certificates held by Progent support experts in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), CCVP, and Design Associate.

To help companies with multi-platform networks, Progent also provides access to consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional consultants.

Phone-based technical support services available from Progent to companies in San Diego and anywhere in the state of California include:

  • UNIX/Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X phone-based support services address a wide array of information technology such as network infrastructure, email systems, network and process security, UNIX and Windows integration, virtual server products for server hardware consolidation and simplified management, and migration from older applications to the latest MS Windows or Linux-based solutions. Progent's team-based approach to resolving technical problems enables fast escalation, when required, to consultants with appropriate experience to handle complex situations. This expedites repair of urgent problems, minimizes lost productivity, and cuts service costs.

    Progent's UNIX/Linux consultants can offer urgent phone-based assistance for diagnosing problems affecting UNIX/Linux systems powered by popular versions of UNIX such as:

    Major Linux variants for which Progent offers expertise include:

  • Contact a Cisco CCIE for High-level Network Troubleshooting
    Cisco CCIE Engineers for San Diego, CaliforniaThe Cisco Certified Internetwork Expert credential is the premier accreditation for networking professionals, and certifies an individual's network technology skills at the expert level. CCIEs can handle the most difficult problems surrounding network design, installation, maintenance, protection, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing problems with IOS network administration tools and coming up with alternate approaches or identifying program updates. Cisco qualified CCIEs provide excellent cost-effectiveness because their deep expertise enables them to fix even the most intractable problems quickly. In typical cases, less experienced service providers can struggle for many hours or days with the same tasks that a CCIE can fix in minutes. Few service organizations make Cisco-qualified CCIEs accessible to assist small and medium sized companies. Progent can provide fast telephone contact with a Cisco authorized CCIE so your company can receive urgent help for serious network infrastructure problems that are impacting worker productivity but are beyond the comfort zone of your local computer service resources. Progent's Cisco-qualified CCIE support experts can communicate with your computer system using state-of-the-art on-line support tools in order to perform efficient, safe, and economical analysis and remediation. Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's industry-leading selection of connectivity products such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.

  • Authorized Windows Experts
    MS Windows Support for San Diego, CaliforniaProgent's Microsoft-qualified online service professionals offer computer system repair and consulting support for all Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your organization the expertise of support engineers who can help you with a wide variety of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange Server 2010 management, SharePoint 2013 application development, Microsoft Skype for Business migration consulting, Microsoft Lync Server management and Microsoft Office Communications Server upgrade, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a full array of online desktop support and troubleshooting services such as Windows 7 migration help, upgrading to 64-bit workstation software, configuring Office 2010, and automating workstation deployment.

  • CISSP, ISSAP, and CISM Certified System Security Engineers
    CISSP Qualified System Security Engineers for San Diego, CaliforniaProgent's certified CISSP, ISSAP, and CISM network security engineers can provide a variety of system protection services to bolster the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows network against assaults or help your business to recuperate quickly following a damaging penetration. Security services available from Progent cover in depth security evaluation using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick recovery from virus and worm attacks; integrating firewalls; establishing safe mechanisms for off-site and mobile communication; securing your messaging infrastructure from viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced remote consulting to help companies of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that combine on-premises resources along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting support online, and Progent can help you complete your cloud integration projects quickly and affordably.
Additional Consulting Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract projects that small businesses frequently need. Progent's charges for ongoing consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these important fields of computer technology enables customers to execute critical projects economically and on time. Progent's special remote engineering services include:
  • Call Center Expertise
    Progent's Call Center service offerings for small businesses with environments based on UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are well suited for small businesses who lack the resources to create an internal Help Desk but who require fast communication with an effective Help Desk Call Center with professional phone support plus the available expertise to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is intended for bigger companies and operates as a transparent addition to your established Helpdesk staff. Progent's Virtual Help Desk can act as an escalation resource to handle the most difficult computer system issues, or be available in those instances when your ordinary support engineers are overwhelmed.

    Progent's Help Desk Call Center consulting services can aid you in building an efficient new Call Center or revamping your established one, evaluating or modifying Help Desk Call Center software to address the particular demands of your company, or providing temporary online personnel to work with your in-house Call Center team to handle high-demand events such as software migrations, major updates, or installing brand new applications.

    Progent's Help Desk Call Center staff of veteran information technology consultants offers your computer users in San Diego or anywhere in the state of California quick communication with an efficient network service resource with substantial experience delivering phone help and remote repair service for networks powered by UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk perception as a major contributor to company efficiency, and Progent's goal is to fix and not just report technical problems.

  • Business Applications Services: Education, Custom Development, and Integration
    Progent's Applications Consulting Team offers remote professional engineering expertise and training in special application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for familiar Microsoft business applications such as CRM, Microsoft Project, Microsoft Office Word, and Microsoft Excel. To find out additional information on Progent's consulting, custom programming, and education offerings for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Applications Experts Group.

    Progent's Apple Mac consultants can support the artistic components of Macintosh environments by delivering phone-based consulting services and education in imaging, sound, and video. Progent's consultants can provide expertise in a variety of Macintosh creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific projects like scanning or digitizing audio or video or establishing an audio/video post production lab.

    Remote Network and Server Monitoring Services
    Progent offers businesses in San Diego, or anywhere in the state of California, remote network and server monitoring services powered by Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent for your business so your IT maintenance is proactive rather than reactive. By detecting potential problems before they result in downtime, remote monitoring can minimize stressful and costly service failures. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Mac OS X environments, Microsoft Windows systems, or environments that incorporate a mix of operating systems.

How Your San Diego Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency phone-based assistance with UNIX/Linux, Sun Solaris, or Mac OS X computer systems, visit Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent.

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