Immediate Remote Consulting for San Diego UNIX, Linux, or Solaris NetworksFor small and midsize businesses located in San Diego or anywhere in California, Progent provides support for information systems based on UNIX or Linux or for environments that include a combination of UNIX and Microsoft Windows technology. Progent has delivered remote troubleshooting to businesses in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the consultation Cisco CCIE-certified engineers for challenging infrastructure issues, as well as the assistance of CISSP-accredited security consultants to help with high-level security architecture and business continuity preparedness.

Progent's online technical support services offer exceptional leverage due to the fact that they have the real-world experience and the sophisticated tools to resolve most information system problems rapidly. This reduces direct expenses because solutions require a smaller number of chargeable minutes. Remote help also eliminates the cost of sending an engineer to your office. Your organization saves even more in indirect expenses by minimizing or avoiding network outages and related losses stemming from business disruption, upset clients, unproductive employees, and distracted management.

Progent's billing policy for online support is designed to maximize the impact of your IT service investment. Progent charges per minute for telephone-based consulting, so you are charged just for the support that you actually get. In contrast to many online service organizations, Progent requires no service activation fee or minimum job duration. Progent's per-minute granularity and simple policy for pricing prevent situations where quick fixes manage to turn into substantial invoices. Progent's penchant for disposing of problems efficiently translates into your company saving money.

Progent's Online Technical Support Technologies
Through years of experience, Progent has developed an array of customized technologies and proven methodologies which permit the maximum level of efficiency for remote consulting and troubleshooting for small business IT systems. Progent provides safe Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN technology allows the experts of Progent's remote service group to access your company's computer system remotely without violating corporate security.

Progent's sophisticated technical support database system stores thorough histories describing the service that Progent's clients have been provided. Progent's staff engineers have the benefit of the specifics of services rendered to every Progent customer by any consultant. This database of anomalies and solutions is structured as a conveniently searchable proprietary database that permits Progent's remote support engineers to share their experiences company-wide to ensure that the quality of Progent's technical support grows over time. Progent's high-level accreditations and close partnerships with key technology companies such as Cisco and Microsoft permit access to additional massive support databases and permit fast response from manufacturers' in-house support staff so Progent's remote service experts can find the best solutions promptly.

Get Remote UNIX/Linux, Solaris, or Apple Mac OS X Technical Support from Progent
To get started with Progent's phone services in San Diego or anywhere in California or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Urgent Support.

Online Technical Services Provided by Progent
Progent's online support professionals have advanced credentials in an extensive set of disciplines. This breadth of technical skills permits Progent's engineers to tackle practically any emergency likely to take place in a small company network. Certifications held by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, Voice Professional, CCDA and CCDP.

To support clients with mixed-OS environments, Progent also provides the services of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, Certified Information Systems Security Professional experts, and ISSAP engineers.

Phone-based support Offered by Progent to companies in San Diego and throughout the state of California include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X phone-based consulting services cover a wide spectrum of information technology such as system infrastructure, email solutions, network and process security, UNIX/Linux and Windows coexistence, VMware technologies for server economization and simplified administration, and migration from older applications to current MS Windows or Linux-based environments. Progent's group-oriented approach to solving network issues promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This accelerates repair of critical problems, reduces network downtime, and lowers support expense.

    Progent's UNIX and Linux consultants can provide urgent online assistance for troubleshooting anomalies affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX such as:

    Major Linux platforms for which Progent offers expertise include:

  • Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
    Cisco Consultants for San Diego, CaliforniaThe Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure consultants, and certifies a person's technical skills at the master level. CCIEs can handle even the most intractable problems occurring in network design, integration, maintenance, protection, and problem solving. Cisco CCIEs can cooperate closely with Cisco's internal support staff in isolating anomalies with IOS network management utilities and developing workarounds or identifying program updates. CCIEs provide excellent value because their broad experience enables them to resolve the most difficult problems rapidly. In common instances, less experienced service providers can struggle for many hours or days with identical tasks that a CCIE can dispose of in minutes. Few support firms make CCIEs available to support small and mid-size companies. Progent offers quick phone access to a Cisco CCIE so your company can receive urgent help for serious network infrastructure problems that are impacting business efficiency but are beyond the comfort zone of your regular network maintenance resources. Progent's CCIE consultants can communicate with your environment via the latest on-line troubleshooting technology in order to provide quick, safe, and economical diagnosis and repair. Progent's Cisco CCIEs can provide expertise in all of Cisco's industry-leading family of infrastructure appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network solutions.

  • Certified MS Windows Expertise
    Windows Experts for San Diego, CaliforniaProgent's Microsoft-certified online service engineers can deliver computer problem solving and IT help for all Microsoft server products. Progent is a Microsoft Gold Partner and can offer your company the assistance of consulting engineers who can help you with a broad range of technology support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint 2013 application development, Skype for Business Server migration support, Lync Server management and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server planning, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent also offers a broad range of remote desktop consulting and support services including Windows 7 integration, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISSP, ISSAP, and CISM Qualified System Security Engineers
    CISSP Certified System Security Specialists for San Diego, CaliforniaProgent's accredited CISSP and ISSAP security engineers offer a range of security solutions that can improve the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows environment against internal or external threats or assist your company to clean up rapidly following a damaging penetration. Security support services available from Progent include: thorough security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid recuperation from virus and worm assaults; installing firewalls; designing secure architectures for remote and mobile access; protecting your email infrastructure from spam and DHA attacks; and setting up 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert remote consulting to help companies of any size integrate their information networks with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that combine local IT assets along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract IT projects that small businesses often request. Progent's charges for ongoing development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's background in these special areas of information technology allows clients to complete major projects economically and on schedule. Progent's project-based online engineering solutions include:
  • Help Desk Services
    Progent's Help Desk Call Center service options for small and midsize businesses with networks based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk consulting. Progent's Help Desk outsourcing support services are well suited for smaller businesses who lack the money or time to support an internal Help Desk but who need fast response from a dependable Help Desk Call Center with proficient telephone assistance plus the available expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and acts as a seamless supplement to your established Helpdesk organization. Progent's Virtual Help Desk can act as an escalation option to resolve the toughest technical challenges, or be available in those instances when your regular resources are swamped.

    Progent's Help Desk consulting expertise can assist you in establishing an effective new Help Desk Call Center or improving your existing organization, evaluating or customizing Help Desk Call Center software to handle the special demands of your corporation, or providing temporary online personnel to work with your existing Call Center team to handle demanding scenarios such as software transitions, mass upgrades, or installing new business software.

    Progent's Help Desk team of veteran information technology professionals gives your clients in San Diego or anywhere in the state of California quick contact with an efficient network service resource with extensive experience offering telephone-based support and remote troubleshooting for IT systems powered by UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk perception as a solid contributor to company efficiency, and Progent's aim is to fix rather than merely record network issues.

  • Applications Support: Training, Customization, and Integration
    Progent's Applications Consulting Group offers remote professional consulting support and training in key business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, custom programming, and training for popular Microsoft business applications including Microsoft CRM, MS Project, Word, and Microsoft Excel. To read additional information concerning Progent's expertise, customization, and training offerings for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, visit Progent's Applications Experts Group.

    Progent's Mac experts can support the imaginative aspect of Macintosh computing by offering phone-based consulting services and education in imaging, sound, and motion video. Progent's support professionals can provide expertise in a variety of Mac programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's consultants can also assist you with specific jobs like capturing or digitizing audio/video or configuring an audio/video post production facility.

    Online Network Monitoring Services
    Progent can provide companies in San Diego, or anywhere in the state of California, remote network and server monitoring support centered around Microsoft Operations Manager network monitoring, enhanced by Progent to accommodate your business so your computer maintenance is proactive rather than reactive. By uncovering looming trouble spots before they cause network outages, system monitoring can avoid inconvenient and costly information system breakdowns. Progent can also assist with network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac networks, Windows networks, or systems powered by a combination of OS platforms.

How Your San Diego Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote support with UNIX/Linux, Solaris, or Apple Mac networks, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or go to Contact Progent.

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