Immediate Remote Consulting for San Diego UNIX or Linux SystemsFor small companies in San Diego or anywhere in California, Progent provides technical support for information systems based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (See Progent's customer testimonials). Progent also can furnish the consultation CCIE-qualified network specialists for complex connectivity issues, plus the assistance of CISA and CISM-certified security consultants to handle high-level security design and business continuity preparedness.

Progent's online support services represent exceptional value because they have the practical experience and the advanced technology to solve most network problems quickly. This lowers direct expenses since solutions require fewer chargeable minutes. Remote help also avoids the cost of dispatching a consultant to your office. Your organization benefits additionally in indirect expenses by minimizing or avoiding system outages and related losses resulting from business discontinuity, disgruntled clients, unproductive workers, and distracted management.

Progent's pricing model for remote help is designed to get the most out of your network support investment. Progent bills by the minute for telephone-based assistance, so you are charged just for the services that you receive. Unlike typical remote service organizations, Progent imposes no startup fee or minimum fees. Progent's per-minute billing unit and simple model for pricing eliminate situations where fast solutions manage to end up as substantial invoices. Progent's skill at dealing with technical issues efficiently results in your business saving cash.

Progent's Online Technical Support Tools
Over the years, Progent has refined a collection of customized technologies and proven processes that permit the highest degree of efficiency for online technical support and repair for small business information networks. Progent provides secure VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity enables the engineers of Progent's remote service group to communicate with your company's environment without breaching corporate security.

Progent's proprietary customer support database application stores thorough records describing the service that Progent's clients have been provided. Progent's team service personnel have access to the history of support provided to every customer by any Progent engineer. This database of anomalies and resolutions is structured as a readily exploitable internal database that enables Progent's online support experts to share their experiences with the whole team to make sure that the value of Progent's support improves daily. Progent's advanced accreditations and close relationships with key vendors including Cisco and Microsoft permit access to other massive technical support databases and allow fast access to manufacturers' in-house support staff with the result that Progent's remote consulting experts are able to find the best solutions in the least time.

Start Receiving Online UNIX/Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To get started with Progent's phone support in San Diego or anywhere in California or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for IT support, go to Immediate Urgent Support.

Phone-based Network Support Services Offered Progent
Progent's remote technical support experts have certified skills in an extensive set of products and technologies. This wide range of capability allows Progent's consultants to handle virtually any crisis that may crop up in a small or midsize business network. Certificates earned by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, and Design Associate.

To provide assistance to customers with mixed-OS networks, Progent also provides the services of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.

Phone-based technical support services Offered by Progent to clients in San Diego and throughout the state of California include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online consulting services address a wide array of computer technology including network infrastructure, email systems, system and operational security, UNIX/Linux and Windows integration, virtual server products for server economization and easy administration, and transitioning from older applications to the latest Windows or Linux-based environments. Progent's group-oriented approach to solving technical problems promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates solutions of critical problems, reduces lost productivity, and lowers service expense.

    Progent's UNIX/Linux support engineers can offer urgent online assistance for diagnosing problems affecting UNIX/Linux systems based on popular derivatives of UNIX such as:

    Major Linux variants for which Progent can provide expert support include:

  • Contact a Cisco CCIE for Complex Network Troubleshooting
    Cisco Infrastructure Consultants for San Diego, CaliforniaThe Cisco Certified Internetwork Expert certification is the highest recognition for network infrastructure professionals, and validates a consultant's technical skills at the master level. Cisco CCIEs know how to resolve the most intractable challenges encountered in network planning, deployment, administration, security, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration tools and developing workarounds or identifying software updates. Cisco CCIEs are an exceptional value because their depth of expertise permits them to resolve the most intractable problems quickly. In common cases, less experienced service providers can wrestle for hours or days with identical tasks that a CCIE can resolve in minutes. Few consulting providers make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent offers fast phone contact with a CCIE so you can get timely assistance for complex network issues that are lowering business efficiency but are not within the experience of your regular IT support group or consultant. Progent's CCIE engineers can connect to your network using sophisticated on-line support technology to provide fast, safe, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's market leading family of infrastructure devices such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst switches, plus Virtual Private Network (VPN) technology.

  • Authorized Windows Expertise
    MS Windows Experts for San Diego, CaliforniaProgent's Microsoft-certified online support professionals can provide network problem solving and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of support engineers who can help your company with a broad range of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 set up, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 maintenance, SharePoint Server design, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server management and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway administration and ISA Server maintenance, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online training, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a full range of online desktop consulting and support services such as Microsoft Windows 7 migration support, upgrading to 64-bit desktop applications, integrating Office 2010, and automating PC desktop image creation.

  • CISM and CISSP Certified Network Security Specialists
    CISSP Certified Network Security Professionals for San Diego, CaliforniaProgent's qualified CISSP, ISSAP, and CISM network security engineers offer a range of security solutions that can strengthen the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or help you to clean up rapidly after a damaging breach. Security consulting services offered by Progent cover in depth network security evaluation using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; rapid recovery from malicious attacks; installing firewalls; establishing safe techniques for off-site and mobile access; securing your email infrastructure against spam and DHA attacks; and managing 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote support to help companies of all sizes connect their networks with popular public clouds including Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine local IT assets along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Special Support Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for special IT projects that small companies often request. Progent's charges for ongoing development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's experience with these special areas of information technology allows customers to execute major initiatives economically and on time. Progent's special remote engineering solutions include:
  • Call Center Services
    Progent's Help Desk Call Center support programs for small businesses with networks based on UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for smaller businesses who lack the resources to support an internal Call Center but who require quick access to a reliable Call Center with proficient telephone support as well as the technical depth to escalate complex problems to advanced engineers.

    Progentís Virtual Help Desk is intended for larger businesses and serves as a seamless extension of your current Helpdesk staff. Progent's Virtual Help Desk can operate as an escalation alternative to handle the toughest computer system problems, or be ready in hectic instances when your other service providers are too busy.

    Progent's Help Desk consulting support can assist you in creating an effective new Help Desk Call Center or enhancing your existing one, selecting or enhancing Call Center application software to handle the special requirements of your corporation, or providing occasional online personnel to supplement your in-house Call Center team to deal with high-demand situations such as software migrations, major updates, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of veteran network consultants provides your customers in San Diego or anywhere in the state of California instant access to a large technical support group with years of experience providing phone support and remote diagnostics for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's mission is to earn the Help Desk Call Center the reputation as a solid enabler of company productivity, and Progent's goal is to resolve instead of just annotate network problems.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Consulting staff can supply remote professional consulting expertise and training in special application fields including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting, programming, and education for popular Microsoft applications such as Microsoft CRM, Microsoft Project, Office Word, and Microsoft Excel. For additional information concerning Progent's consulting, custom programming, and training offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Apple Mac professionals can nurture the imaginative elements of Mac environments by delivering remote consulting support and training in imaging, sound, and motion video. Progent's support professionals offer assistance in a large selection of Apple Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common jobs such as capturing or digitizing audio/video or building an audio/video production facility.

    Remote Network Monitoring Support
    Progent offers businesses in San Diego, or anywhere in the state of California, online network monitoring services powered by MS Operations Manager network monitoring and reporting, adapted by Progent to accommodate your business so that your network support is proactive rather than reactive. By spotting emerging problems before they evolve into network outages, proactive monitoring can ward off disruptive and costly network crises. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or networks that support a mix of operating systems.

How Your San Diego Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent phone-based assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent.

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