Fast and Affordable Remote Help for San Diego IT Networks
Fast Remote Technical Support for San Diego SystemsFor businesses in San Diego or anywhere in the state of California, Progent offers remote help for computer systems based on Microsoft, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified engineers have delivered remote support to businesses in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to help with complex infrastructure problems, as well as the assistance of CISA and CISSP-certified security engineers to handle high-level security design and troubleshooting jobs.

Progent's remote technical support experts provide exceptional leverage because they possess the practical background and have access to the advanced technology necessary to solve the majority of network problems rapidly. Efficient support lowers direct expenses since service calls accumulate minimal billable minutes. Remote help also eliminates the expense of sending a consultant to your site. Your organization saves additionally in indirect expenses by minimizing or avoiding network outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted management. Progent's extensive remote consulting expertise is particularly valuable in environments that rely on public clouds for vital network infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing model for online support is designed to stretch your IT service dollar. Progent bills per minute for phone consulting, so you are invoiced only for the services that you receive. Unlike typical online support companies, Progent requires no startup fee or minimum fees. Progent's one-minute billing unit and simple model for pricing prevent scenarios where fast repairs manage to end up as big invoices. Progent's penchant for solving technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an array of optimized technologies and field-tested processes which allow the highest degree of efficiency for online consulting and troubleshooting for computer networks of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's online support team to link to your environment remotely without breaching corporate security.

Progent's powerful technical support reporting application keeps detailed records describing the service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the specifics of services provided to each Progent customer by every Progent engineer. This database of problems and repairs is organized as a quickly exploitable support knowledge base that permits Progent's online support engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves daily. Progent's extensive list of accreditations and close relationships with major vendors including Cisco and Microsoft make available additional extensive support knowledge bases and permit fast access to manufacturers' internal product engineers with the result that Progent's remote consulting experts can come up with the most efficient resolutions promptly.

Online support services offered by Progent to customers in San Diego and throughout the state of California include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price services intended to enable small and mid-size businesses to utilize the same advanced technology deployed by some of the industry's top corporations. The ProSight line of IT management outsourcing services addresses all critical aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup/recovery, infrastructure monitoring and management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security vendors to provide centralized control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper level of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to defend endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the complete malware attack progression including blocking, identification, mitigation, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital data, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, monitor, enhance and debug their networking hardware like routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that need important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your Progent engineering consultant so all looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or domains. By cleaning up and organizing your IT infrastructure documentation, you can save up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with data security requirements, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The interview is designed to help assess your organization's ability either to block or recover rapidly after a ransomware incident. Progent will consult with you personally to collect information about your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective security and backup system that aligns with your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special information technology projects. Progent's rates for longer-term development or consulting tasks are set based on the qualifications of the engineers required. Progent's background in these special areas of information technology enables customers to execute critical initiatives within budget and on time. Progent's special remote engineering services include:

  • Call Center Expertise
    Progent's Help Desk Call Center service options for organizations with environments based on Windows, Cisco, Apple Mac, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are intended for businesses who lack the money or time to assemble and manage an in-house Call Center but who want fast access to an efficient Call Center with professional telephone assistance as well as the expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Call Center is designed for bigger companies and serves as a transparent addition to your current Helpdesk staff. Progent's Virtual Call Center can operate as a an escalation resource to handle the most difficult computer system issues, or be available in those instances when your regular service providers are too busy.

    Progent's Call Center team of seasoned information technology consultants provides your clients in San Diego or anywhere in the state of California quick contact with an effective network service group with years of background delivering phone help and remote troubleshooting for networks based on Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux components. Progent's mission is to give the Call Center the reputation as a significant enabler of business efficiency, and Progent's target is to resolve and not simply record network problems.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Team provides remote and in-depth consulting support and training in special business application areas such as ERP, MRP, custom financial systems, and CRM. Progent also can provide consulting expertise, custom programming, and education for familiar Microsoft applications including Microsoft CRM, Office Project, Office Word, and Excel. For more about Progent's consulting, customization, and education services, go to Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in San Diego, or anywhere in the state of California, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your business so that your network support is proactive rather than reactive. By exposing emerging trouble spots before they cause downtime, proactive monitoring can minimize disruptive and expensive information system failures. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft environments, or networks powered by multiple operating systems.
How Your San Diego Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency online expertise with Microsoft Windows, Apple Mac, or Linux/UNIX networks, go to Progent's Urgent Remote Help, call 1-800-993-9400, or go to Contact Progent. For companies and new ventures in San Diego or throughout the state of California, Progent's online network support engineers can provide expert and economical system help the moment your business requires it. More than 15 years of offering remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine remote access technology to solve IT problems rapidly while avoiding the expense and lost time associated with on-site support visits.

Even if your San Diego office has a regular freelance consultant or employs a full time IT staff that know how to handle the majority of computer issues, Progentís Microsoft certified engineers can offer a convenient and transparent virtual extension of your local resources in cases when your regular service personnel either don't have the bandwidth or the expertise to handle sudden system emergencies or especially challenging integration projects.

Benefits of Progent's Network Help for Companies in San Diego
Progent's online technical help services allow your San Diego business to realize the advantages of on-call, world-class network support without the expense of managing an in-house IT organization. Your information system will derive greater business value by being increasingly reliable, productive, and secure. Benefits to your business include:

  • Convenient remote extension of your local IT resources
    With most offices in San Diego and throughout California, local computer service resources, whether represented by outside consultants or a full-time IT staff, can solve typical network problems. On the other hand, IT crises sometimes spring up when your regular resources are too busy or unavailable, and some problems may involve technology that is unfamiliar to your local service personnel. In these instances, Progent's on-call support experts offer an easy, quick, and affordable way to augment your regular help and to transfer useful information to improve your capability to deal with downstream issues in-house.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller companies often depend on individual freelance consultants. While freelance service people carry less overhead than larger service organizations and can often charge marginally less, they are often overextended, making it difficult to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, sick, on vacation, or in class, the absence of fallback personnel may force your business to wait for assistance during an IT crisis. As your business expands, network unavailability and trouble with vital applications become more expensive. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent offers a ready source of backup service expertise to make sure your network remains up and running.

  • Build a Scalable Foundation for Seamless Expansion
    Organizations typically begin with an IT system implemented on a shoestring budget. Lacking a proper infrastructure, slap-dash repairs can get thrown onto an unstable foundation. As a company grows, reliability and scalability issues can hinder the success of the organization. These poorly designed environments require careful assessment, smart long-term planning, and broad-based technical expertise to evolve to a network infrastructure able to offer the stable foundation to handle current business demands and facilitate future expansion.

  • Work with Solution Providers Instead of Technology Sellers
    Smaller companies require guidance and technical education to navigate through an increasingly complicated array of product alternatives available for accelerating business success and improving efficiency. These companies do not need a computer consultant who is motivated to resell a certain vendor's products. IT support and product selling can lead to a situation where the proposed solution is designed around a predetermined product instead of the true requirements of a business. Progent eliminates these dilemmas by selling only services instead of products. This allows Progent to align IT expertise with the real needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of IT knowledge, fine tuned remote support software, and familiarity with corporate IT allow offices to escape the pitfalls associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or limited internal IT help.

Progent adds value by offering:

  • In-depth Expertise in Microsoft's Complete Range of Server Platforms
    Progent can provide world-class support for Microsoftís powerful server products with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support services, Windows Server 2008 support, Microsoft Windows Server 2003 upgrades, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 consulting support, and SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site help per minute. Consequently, you are invoiced just for delivered services. Progent does not impose a higher rate for off-hours or urgent service, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no startup fee and asks no retainer for services provided during normal working hours. Many service firms demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick fixes so you will not be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent has little competition. Businesses who utilize familiar independent service providers or who maintain in-house IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more reliable, secure, and productive.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to provide 24x7 network monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing possible problems before they cause lost productivity, system monitoring can keep your information network from stressful and costly availability disruptions.
How Does My Business Begin Getting Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.















© 2002- 2018 Progent Corporation. All rights reserved.