Fast Online Help for San Diego Computer Systems
Fast Online Help for San Diego NetworksFor organizations in San Diego or anywhere in California, Progent provides remote help for networks based on any mix of Microsoft, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft qualified engineers have provided online troubleshooting to companies in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to help with challenging networking problems, as well as the assistance of CISSP-accredited security consultants to help with advanced security design and diagnostic issues.

Progent's online support engineers offer excellent value because they have the real-world background and have access to the sophisticated technology required to solve most information system problems quickly. Efficient support lowers direct costs since solutions accumulate minimal billable consulting minutes. Online help also avoids the expense of sending a consultant to your location. Your organization saves additionally in indirect expenses by reducing or eliminating network outages and related losses stemming from business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's extensive online consulting experience is particularly helpful for organizations that rely on public clouds for critical infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be useful.

Progent's billing model for online support is structured to stretch your network support investment. Progent charges per minute for telephone-based assistance, so you owe just for the support that you actually get. In contrast to typical remote support companies, Progent imposes no initialization fee or minimum payments. Progent's per-minute granularity and clean model for pricing prevent scenarios where fast solutions somehow end up as big invoices. Progent's penchant for solving technical issues quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned an array of optimized tools and field-tested processes that promote the maximum degree of effectiveness for online technical support and repair for information networks of all sizes. Progent provides protected VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's remote service group to link to your company's environment without breaching system security.

Progent's advanced customer support database application stores thorough records of the service that Progent's customers have received. Progent's team engineers have access to the records of support rendered to each Progent client by any consultant. This database of problems and fixes is structured as a quickly exploitable support knowledge base that enables Progent's online support experts to share their knowledge with the whole team to ensure that the value of Progent's technical support grows daily. Progent's high-level certifications and formal relationships with key vendors including Cisco and Microsoft make available additional vast technical support databases and permit priority response from manufacturers' internal support staff with the result that Progent's remote service specialists can arrive at the best resolutions in the least time.

Online support services provided by Progent to companies in San Diego and throughout the state of California include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price services intended to allow small and medium-size businesses to utilize the same advanced technology used by some of the industry's leading corporations. The ProSight line of IT management outsourcing services covers all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, and infrastructure monitoring and management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to provide web-based management and comprehensive protection for your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the entire threat lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital files, apps and VMs that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, track, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are always current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating appliances that require critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates advanced remote monitoring and management techniques to keep your network operating at peak levels by checking the state of vital assets that drive your information system. When ProSight Systems Watch uncovers a problem, an alarm is sent immediately to your specified IT personnel and your Progent consultant so that any potential issues can be resolved before they can disrupt your network Learn more about ProSight Systems Watch server and desktop automated management consulting.

Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT projects. Progent's charges for ongoing development or consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these special fields of computer technology enables clients to complete major projects within budget and on schedule. Progent's project-based online engineering services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center programs for businesses with environments that incorporate Windows, Cisco, Apple Mac OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are designed for companies who don't have the resources to build and maintain an in-house Call Center but who want fast communication with a dependable Help Desk with professional telephone assistance as well as the ability to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and operates as a seamless extension of your established Call Center team. Progent's Virtual Help Desk Call Center can operate as a an escalation resource to resolve the most difficult technical problems, or be ready in hectic circumstances when your ordinary service providers are swamped.

    Progent's Help Desk Call Center team of experienced network professionals provides your workers in San Diego or anywhere in the state of California quick access to a large technical support resource with extensive background providing telephone-based support and remote repair service for computer environments that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux products. Progent's charter is to earn the Call Center recognition as a key driver of business success, and Progent's target is to solve and not merely track technical issues.

  • Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Experts staff offers remote and in-depth engineering expertise and education in key business application areas including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for popular Microsoft applications including CRM, Office Project, Microsoft Word, and MS Excel. To learn more information concerning Progent's expertise, customization, and education offerings, see Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or tune an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in San Diego, or anywhere in the state of California, remote hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to suit your environment so your computer maintenance is proactive rather than reactive. By anticipating potential issues before they evolve into crashes, remote monitoring can minimize stressful and expensive service crises. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft systems, or environments that incorporate a mix of platforms.
How Your San Diego Company Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent remote help with Windows, Mac OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or refer to Contact Progent. For offices and startups in San Diego or anywhere in the state of California, Progent's phone-based computer support specialists can deliver expert and economical IT help whenever your company requires it. More than a decade of offering remote tech support has earned Microsoft Gold certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to refine online access tools to solve network problems quickly while eliminating the cost and lost productivity that comes with on-premises support visits.

Even if your San Diego business deals with a local freelance consultant or maintains a full time organization that can handle typical computer issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent remote expansion of your local resources in cases when your regular service personnel either don't have the availability or the expertise to handle unexpected network emergencies or especially challenging integration projects.

Benefits of Progent's Network Help for Organizations in San Diego
Progent's remote support services enable your San Diego company to enjoy the advantages of immediate, enterprise-level IT support without the expense of maintaining an in-house IT organization. Your information system will derive greater strategic value by becoming increasingly available, productive, and protected. Advantages to your company include:

  • Seamless virtual extension of your local support resources
    With most offices in San Diego and throughout California, nearby network service providers, whether made up of independent consultants or an in-house maintenance staff, can handle the majority of technical problems. On the other hand, major troubles sometimes spring up when local support personnel are overstretched or unavailable, and some trouble may stem from IT products that is beyond the scope of your onsite service technicians. In these cases, Progent's on-call service professionals give you an easy, quick, and affordable way to augment your local resources and to transfer useful information to increase your capability to resolve future problems locally.

  • Less Reliance on Individual Consultants
    For IT maintenance, smaller companies often depend on individual freelance service providers. While independent service people have less overhead than larger service companies and can afford to charge lower rates, they are occasionally stretched too thin, making it hard to respond rapidly to urgent situations. If an independent service provider is occupied with another client, sick, on vacation, or in class, the lack of backup help may require your business to wait for help during an IT crisis. As your business expands, system downtime and problems with vital applications become more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a reliable source of backup service expertise to insure your IT system stays available.

  • Build a Solid Basis for Smooth Growth
    Companies typically start with an information architecture created on a shoestring budget. Lacking a strong framework, slap-dash fixes often get thrown on top of an unstable foundation. As a network grows, reliability and expandability problems can hinder the success of the business. These badly designed systems need proper assessment, intelligent strategic planning, and extensive technical expertise to upgrade to a network architecture that can deliver the solid foundation to meet vital business requirements and simplify downstream growth.

  • Interact with Solution Providers Instead of Product Vendors
    Smaller businesses need advice and technical training to negotiate an ever more complicated array of technology options capable of promoting business growth and enhancing efficiency. These companies hardly need a computer engineer who is motivated to sell a certain vendor's technology. Network support and product selling can lead to a situation where the recommended solution is built around a profitable technology instead of the true needs of a business. Progent avoids these conflicts by selling just services instead of products. This enables Progent to align technical expertise with the best interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's staff size, breadth of IT experience, fine tuned remote support tools, and understanding of enterprise networking enable businesses to escape the limitations of exclusive dependence on smaller service organizations, independent freelance service providers, or limited internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average more than ten years of real-world professional background, in the trenches of network support, performing a broad range of IT tasks for a large mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its support team. This guarantees that you get not just world-class technical help, but also a consultant with field-tested approaches for using computer knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-site visits by the minute. Consequently, you are billed exclusively for received services. Progent does not demand a higher rate for off-hours or priority service, and within California or in areas where Progent offers on-site support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no initialization fee and asks no retainer for support services provided during normal business hours. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates large invoices for quick solutions so you won't be tempted to allow less critical problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small service firms who offer minimal documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support documentation transmitted by each staff member to each customer. The practice of documenting and organizing service records results in more effective service and eliminates a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who wonít let go of vital service information.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to offer 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive instead of reactive. By revealing possible issues before they result in lost productivity, system monitoring can save your IT network from painful and expensive availability disruptions.
How Does My Business Begin Receiving Online Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.















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