Fast and Affordable Remote Troubleshooting for San Diego Networks
Urgent Phone Technical Support for San Diego SystemsFor companies in San Diego or anywhere in California, Progent provides online support for information systems based on any combination of Microsoft Windows, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have delivered remote support to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to solve challenging networking problems, plus the services of CISSP-certified security consultants to handle advanced security architecture and troubleshooting issues.

Progent's online technical support engineers provide exceptional value due to the fact that they have the real-world experience and have access to the advanced technology needed to resolve the majority of information system problems quickly. Efficient support reduces immediate costs since solutions accumulate fewer billable consulting minutes. Online help also avoids the expense of sending an engineer to your site. Your company benefits additionally in indirect expenses by minimizing or avoiding system downtime and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote consulting expertise is especially helpful for businesses that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's billing model for remote support is structured to leverage your IT service investment. Progent bills per minute for phone assistance, so you pay only for the support that you actually get. Unlike many remote service firms, Progent asks for no startup charge or minimum payments. Progent's per-minute billing unit and simple policy for pricing eliminate situations where quick fixes somehow turn into large tabs. Progent's skill at disposing of problems efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a set of customized technologies and proven methodologies which allow the highest degree of efficiency for remote engineering help and troubleshooting for computer networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the staff of Progent's online support team to communicate with your company's network remotely without compromising system security.

Progent's powerful service database application stores extensive histories of the service that Progent's customers have received. Progent's authorized service personnel have the benefit of the specifics of assistance provided to each Progent customer by any consultant. This history of problems and repairs is organized as an easily accessible proprietary database that allows Progent's online support experts to share their knowledge with the whole team to ensure that the value of Progent's technical support improves daily. Progent's high-level certifications and close partnerships with key technology companies such as Cisco and Microsoft open up other massive technical support knowledge bases and permit fast response from vendors' internal product engineers so Progent's remote consulting specialists can find the best solutions quickly.

Remote support services available from Progent to customers in San Diego and throughout the state of California include:

Additional Consulting Services Available from Progent
Progent offers the services of seasoned online consulting professionals for contract information technology programs. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the consultants involved. Progent's experience with these special fields of information technology allows clients to complete major initiatives economically and on schedule. Progent's project-based remote consulting services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service offerings for businesses with environments based on Microsoft, Cisco, Apple Mac, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk outsourcing services are a convenient solution for businesses who lack the money or time to support an internal Call Center but who want fast response from an efficient Call Center with professional telephone support as well as the ability to escalate complex problems to high-level engineers.

    Progent's Call Center consulting services can aid you in creating an effective new Help Desk or improving your current one, identifying or enhancing Help Desk Call Center software products to meet the unique requirements of your company, or providing occasional online staff to reinforce your in-house Help Desk Call Center team to deal with demanding events such as software migrations, major updates, or rolling out new applications.

    Progent's Help Desk Call Center staff of seasoned network professionals offers your customers in San Diego or anywhere in the state of California fast access to an efficient technical support resource with substantial experience providing phone support and online diagnostics for IT systems powered by Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk perception as a crucial contributor to business efficiency, and Progent's intent is to resolve instead of simply record technical issues.

  • Business Applications Services: Training, Development, and Troubleshooting
    Progent's Applications Experts staff can supply remote advanced consulting support and education in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, custom programming, and training for familiar Microsoft applications including CRM, Microsoft Project, Office Word, and Microsoft Office Excel. For more about Progent's consulting, customization, and training offerings, visit Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Network and Server Monitoring Services
    Progent can provide businesses in San Diego, or anywhere in the state of California, remote computer system monitoring support centered around System Center Operations Manager, enhanced by Progent for your environment so your network support is proactive and automated. By uncovering looming problems before they evolve into crashes, proactive monitoring can avoid stressful and costly network crises. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple Mac environments, Windows environments, or systems that incorporate a combination of operating systems.
How Your San Diego Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online support with Microsoft, Apple Mac, or Linux/UNIX networks, visit Progent's Nationwide Online Support, call 1-800-993-9400, or visit Contact Progent. For organizations and startups in San Diego or anywhere in the state of California, Progent's phone-based computer support specialists can provide professional and economical IT help whenever your business needs it. Long experience offering online technical assistance has earned Microsoft Gold status for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to fix IT problems rapidly while avoiding the cost and lost productivity associated with on-site support calls.

Even if your San Diego company relies on a regular independent consultant or maintains a full time organization that can deal with the majority of computer issues, Progent’s Microsoft certified engineers are available to offer an easy and seamless remote expansion of your local resources in cases when your usual IT support personnel either lack the bandwidth or the experience to address sudden system crises or especially challenging integration projects.

Advantages of Progent's IT Support for Companies in San Diego
Progent's remote network troubleshooting services allow your San Diego business to realize the advantages of on-call, enterprise-grade IT support without the cost of maintaining an in-house IT staff. Your information system will acquire greater business value by being increasingly reliable, productive, and secure. Advantages to your company include:

  • Seamless remote expansion of your local support resources
    For most businesses in San Diego or anywhere in California, nearby network service providers, whether represented by independent consultants or an internal maintenance staff, can take care of the majority of network problems. On the other hand, IT crises can occur when your regular resources are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your onsite service people. In these instances, Progent's on-call support professionals provide an easy, quick, and budget-friendly solution to supplement your regular help and to transfer valuable knowledge to increase your capability to handle future issues in-house.

  • Reduced Reliance on Freelance Consultants
    For network support, smaller companies commonly depend on independent freelance service providers. While freelance consultants carry less overhead than larger support firms and can often charge lower rates, they are often overextended, making it impossible to respond rapidly to crisis situations. If an independent service provider is occupied with another client, sick, on a trip, or in class, the absence of backup personnel may require your company to go without assistance during an emergency. As your business grows, system downtime and problems with critical software are more expensive. The money you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent provides an on-call source of reserve support experts to insure your network remains up and running.

  • Build a Scalable Basis for Seamless Growth
    Businesses typically start with an IT system implemented on a shoestring budget. Without a scalable infrastructure, band-aid fixes often get piled onto a weak foundation. When a network grows, reliability and scalability problems can hinder the success of the business. These poorly designed systems require proper analysis, smart strategic planning, and extensive technical expertise to evolve to a system architecture that can deliver the solid foundation to meet current business demands and ease future growth.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller companies require guidance and technical education to negotiate an increasingly complex array of technology alternatives capable of accelerating business success and improving efficiency. These companies do not need a computer consultant who is trying to resell a certain vendor's products. Network support and product selling can result in a situation where the recommended solution is built around a profitable product rather than the genuine needs of a business. Progent avoids these conflicts by offering only services instead of products. This enables Progent to align IT expertise with the real interests of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support company and Progent's number of employees, breadth of IT background, refined remote support software, and familiarity with enterprise networking allow offices to avoid the limitations associated with excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

  • Certified Expertise in Microsoft's Complete Range of Server Platforms
    Progent offers world-class expertise for Microsoft’s popular server products with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support, Windows Server 2008 upgrades, Windows 2003 maintenance, Microsoft Exchange Server 2016 migration, Exchange Server 2013 consulting, Exchange 2010 Server support, Exchange Server 2007 and Exchange Server 2003 migration, plus Microsoft SQL Server 2016 upgrades, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and in-person help per minute. As a result, you are billed only for delivered support. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no startup fee and requires no retainer for support services provided during regular working hours. Many service firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you won't be forced to allow minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to resolve problems that are within their scope, Progent is able to concentrate on offering hard-to-find skills where Progent has few competitors. Businesses who utilize familiar independent service providers or who maintain internal support staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more reliable, protected, and efficient.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock network monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating possible problems before they cause downtime, system monitoring can keep your information network from painful and expensive availability disruptions.
How Does My Business Begin Receiving Remote Computer Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.

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