Fast Online Technical Support for San Diego Information Networks
Urgent Remote Support for San Diego SystemsFor businesses located in San Diego or anywhere in the state of California, Progent offers online technical support for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified engineers have provided remote support to companies in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with challenging networking problems, plus the services of CISA and CISSP-accredited security consultants to help with advanced security architecture and diagnostic jobs.

Progent's remote support engineers offer exceptional value because they have the real-world experience and have access to the advanced technology necessary to solve the majority of network problems rapidly. This reduces direct expenses because solutions accumulate fewer billable consulting minutes. Online help also avoids the cost of sending an engineer to your location. Your organization saves additionally with incidental costs by reducing or eliminating network outages and associated costs stemming from business discontinuity, upset clients, unproductive workers, and de-focused executives. Progent's extensive remote technical support know-how is especially valuable for organizations that depend on public clouds for vital network infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's billing policy for remote support is designed to leverage your network support dollar. Progent bills by the minute for telephone-based consulting, so you are charged exclusively for the services that you receive. Unlike typical remote support firms, Progent asks for no startup fee or minimum job duration. Progent's one-minute granularity and clean model for pricing eliminate scenarios where fast solutions manage to turn into substantial bills. Progent's penchant for disposing of problems quickly means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a set of customized tools and field-tested processes that ensure the maximum level of effectiveness for remote help and troubleshooting for IT systems of any size. Progent offers secure VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access enables the consultants of Progent's online support team to connect to your company's network without violating system security.

Progent's sophisticated technical support reporting application stores comprehensive histories of the support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the specifics of all help delivered to each Progent customer by any engineer. This archive of anomalies and responses is organized as a conveniently retrievable internal database that allows Progent's online support professionals to communicate their knowledge company-wide to make sure that the quality of Progent's support services grows daily. Progent's high-level accreditations and working associations with important technology companies such as Cisco and Microsoft make available additional vast support databases and allow priority access to manufacturers' in-house product engineers with the result that Progent's remote service experts are able to find optimal resolutions quickly.

Online support services provided by Progent to clients in San Diego and throughout the state of California include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of affordable, fixed-price managed services designed to enable small and mid-size organizations to utilize the same advanced IT solutions used by many of the industry's top enterprises. Progent's ProSight series of IT management outsourcing services addresses all critical facets of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent action. Progent's consultants can also assist your company to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and enables rapid restoration of critical files, apps and VMs that have become lost or corrupted as a result of component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver web-based management and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, enhance and debug their connectivity hardware such as routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that need critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT personnel and your assigned Progent consultant so that all looming issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to get an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both versions also include a year of advanced remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security regulations, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a phone interview with a Progent information assurance expert. The interview is designed to help evaluate your company's preparedness either to stop or recover rapidly from a ransomware incident. Progent will consult with you personally to gather information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup/recovery environment that aligns with your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT programs. Progent's charges for longer-term development or consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these special areas of information technology enables clients to execute critical initiatives within budget and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Support
    Progent's Help Desk service options for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center operations consulting. Progent's Help Desk outsourcing services are well suited for companies who lack the money or time to build and maintain an internal Help Desk Call Center but who want quick communication with a reliable Call Center with professional phone assistance as well as the expertise to escalate complex problems to advanced consultants.

    Progentís Virtual Call Center is intended for bigger companies and serves as a transparent reinforcement of your current Helpdesk staff. Progent's Virtual Help Desk can serve as a an escalation resource to handle the most difficult network challenges, or be available in hectic circumstances when your other support engineers are swamped.

    Progent's Call Center staff of experienced information technology consultants gives your computer users in San Diego or anywhere in the state of California rapid communication with a large support group with years of background offering telephone-based help and remote diagnostics for networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk recognition as a key contributor to business productivity, and Progent's goal is to fix and not merely document IT problems.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Group provides online advanced consulting expertise and training in specific application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom programming, and training for Microsoft applications such as Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's expertise, custom development, and education services, go to Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in San Diego, or anywhere in the state of California, online hybrid network monitoring by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your environment so that your network maintenance is proactive rather than reactive. By detecting possible trouble spots before they result in full-scale emergencies, automated monitoring can avoid inconvenient and expensive information system failures. Progent can also provide help with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems that incorporate multiple platforms.
How Your San Diego Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency phone-based expertise with Windows, macOS and OS X, or Linux networks, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in San Diego or throughout the state of California, Progent's online computer support specialists can deliver professional and economical IT support the moment your business needs it. More than 15 years of offering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to repair IT problems quickly while eliminating the cost and lost productivity associated with in-person support calls.

Even if your San Diego business deals with a regular independent consultant or maintains an in-house IT staff that can deal with typical network issues, Progentís Microsoft certified consultants can offer a convenient and seamless remote extension of your on-site resources in cases when your regular service personnel either lack the time or the knowledge to address unexpected network crises or particularly complex integration problems.

Features of Progent's Remote Network Support for San Diego
Progent's phone help, remote repair, system security consulting, and network administration services give offices in San Diego or throughout the state of California unparalleled leverage for your IT budget. Whether you need occasional phone support and Internet-based network repair or full-time Help Desk outsourcing services and system management, Progent's professionals can provide your organization enterprise-level IT support while permitting you to avoid the expense and hassle of running a full-service internal IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, depth of IT background, fine tuned support software, and familiarity with enterprise networking enable businesses to escape the limitations associated with excessive reliance on smaller service firms, individual freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • In-depth Knowledge of Microsoft's Full Line of Server Platforms
    Progent offers in-depth support for Microsoftís powerful server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and integration consulting, Microsoft Windows Server 2008 R2 support, Windows Server 2003 upgrades, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus Microsoft SQL Server 2016 migration, SQL Server 2014 support, and Microsoft SQL 2012 management support.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-premises visits per minute. As a result, you pay exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no initialization charge and requires no retainer for services delivered during normal business hours. Many service firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you won't be tempted to allow less critical problems to stay unaddressed.

  • Full Records of IT Services
    Progent has developed a comprehensive service reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or small support organizations who offer minimal documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation transmitted by every consultant to each client. The discipline of documenting and archiving support records allows more efficient service and eliminates a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who wonít release vital service information.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only support firms to provide 24x7 network tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering potential issues before they result in lost productivity, network monitoring can save your IT network from stressful and expensive service losses.
How Does Our Company Start Receiving Online Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.















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