Immediate Online Support for San Diego IT Networks
Fast Remote Consulting for San Diego NetworksFor organizations located in San Diego or anywhere in California, Progent offers online help for computer systems based on Microsoft, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to solve complex networking issues, as well as the services of CISSP and CISM-certified security engineers to handle advanced security design and troubleshooting issues.

Progent's online technical support experts offer excellent value because they have the real-world experience and have access to the sophisticated tools required to solve the majority of network issues quickly. Efficient support lowers direct expenses because service calls accumulate fewer billable minutes. Remote help also avoids the cost of dispatching an engineer to your location. Your organization saves additionally with indirect costs by reducing or eliminating network downtime and associated costs resulting from business discontinuity, upset clients, unproductive workers, and distracted management. Progent's advanced remote consulting know-how is particularly helpful for organizations that depend on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an option.

Progent's pricing policy for remote help is designed to stretch your network support dollar. Progent charges by the minute for phone consulting, so you owe just for the support that you actually get. Unlike many remote service organizations, Progent requires no service activation surcharge or minimum fees. Progent's per-minute granularity and simple policy for pricing save you from situations where quick fixes manage to end up as large tabs. Progent's penchant for handling technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of customized technologies and proven processes which promote the maximum level of effectiveness for remote consulting and repair for IT systems of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's remote service group to communicate with your network remotely without breaching corporate security.

Progent's powerful technical support database application keeps thorough records describing the support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of services provided to each client by every Progent consultant. This history of problems and fixes is organized as a conveniently searchable internal database that permits Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's technical support grows over time. Progent's high-level accreditations and close relationships with important industry leaders such as Cisco and Microsoft make available other massive support knowledge bases and allow quick response from vendors' internal product engineers so Progent's online service experts are able to come up with the most efficient resolutions promptly.

Remote technical services provided by Progent to companies in San Diego and throughout the state of California include:

Additional Support Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for contract IT projects. Billing rates for ongoing development or consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these special fields of information technology enables clients to complete critical projects within budget and on time. Progent's project-based remote consulting services include:
  • Call Center Support
    Progent's Call Center programs for businesses with environments that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are well suited for companies who don't have the money or time to build and maintain an internal Help Desk but who want quick response from a reliable Help Desk with professional telephone assistance as well as the ability to escalate complex tasks to advanced engineers.

    Progent's Help Desk consulting services can guide you in building an effective new Call Center or enhancing your established one, selecting or enhancing Help Desk software to meet the unique needs of your business, or adding temporary phone support staff to supplement your in-house Call Center group during demanding situations like software transitions, major upgrades, or installing brand new applications.

    Progent's Help Desk team of veteran information technology professionals gives your clients in San Diego or anywhere in the state of California quick contact with a dependable support resource with years of background offering phone consulting and online troubleshooting for IT systems that incorporate Windows, Cisco, Mac OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk recognition as a major enabler of company productivity, and Progent's intent is to fix rather than merely record network issues.

  • Applications Support: Education, Programming, and Integration
    Progent's Applications Experts staff offers remote and in-depth consulting expertise and training in key application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also offers consulting, customization, and education for popular Microsoft business applications such as CRM, Project, Word, and Excel. To read more information concerning Progent's expertise, programming, and education offerings, see Progent's Applications Experts Group.

  • ProSight Data Protection Services Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital files, apps and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as IPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and configure a new implementation of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers organizations in San Diego, or anywhere in the state of California, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to fit your business so your computer support is proactive and automated. By detecting possible issues before they evolve into network outages, proactive monitoring can ward off stressful and expensive network breakdowns. Progent can also use network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple Mac networks, Microsoft Windows systems, or environments powered by a mix of operating systems.
How Your San Diego Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent online support with Microsoft, Mac OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or go to Contact Progent. For companies and startups in San Diego or anywhere in the state of California, Progent's phone-based network support specialists are ready to provide expert and affordable IT help whenever your business has to have it. More than 15 years of offering online tech support has led to Microsoft Gold Partner certification for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to solve IT problems quickly while eliminating the expense and lost time associated with on-premises service calls.

Even if your San Diego company relies on a regular freelance consultant or maintains an in-house IT staff that can handle typical computer issues, Progentís Microsoft certified engineers are available to provide a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the availability or the experience to fix unexpected system crises or particularly challenging integration projects.

Details of Progent's Online Network Support for San Diego
Progent's online support, remote troubleshooting, system security expertise, and system administration services offer companies in San Diego or anywhere in the state of California the greatest leverage for your IT budget. Whether you need occasional telephone help and Internet-based troubleshooting or ongoing Help Desk Call Center services and system administration, Progent's experts can provide your organization world class network support while allowing you to eliminate the cost and administration overhead of running a large internal IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, range of IT expertise, refined remote support software, and understanding of enterprise networking enable businesses to avoid the pitfalls associated with excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average more than a decade of real-world industry background, in the trenches of IT support, performing a broad variety of technical tasks for an extensive array of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting team. This guarantees that you get not only world-class IT skills, but also a consultant with proven methods for applying computer knowledge to fix real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and in-person help by the minute. Consequently, you are billed just for delivered support. Progent does not impose a higher rate for after-hours or priority support, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no minimum fee and asks no retainer for services delivered during normal business hours. Many support organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick solutions so you will not be forced to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their comfort zone, Progent can focus on providing high-value services where Progent has few competitors. Companies who utilize familiar independent service providers or who employ in-house IT personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more robust, secure, and productive.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to provide 24x7 system monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering potential problems before they result in downtime, system monitoring can keep your IT network from stressful and costly availability disruptions.
How Does My Business Begin Getting Remote Computer Support from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.

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