Remote Network Consulting for

Even if your San Diego company has a regular independent consultant or maintains a full time IT staff that know how to deal with typical network issues, Progent’s Microsoft and Cisco certified engineers provide an easy and transparent remote extension of your local resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to fix unexpected network crises or particularly challenging integration projects.

Details of Progent's Online Computer Support for San Diego
Progent's phone support, remote repair, network security expertise, and system administration services give small companies in San Diego or throughout the state of California the greatest leverage for your support investment. Whether you require occasional phone support and Internet-based network repair or full-time Help Desk outsourcing services and system management, Progent's professionals can provide your company world class IT support while allowing you to avoid the cost and administration overhead of running a large in-house IT staff. Key features of Progent's online help program include:

• Fast Phone Access to Microsoft Qualified Support Specialists
  Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to small offices in San Diego and is also ideal for networks in more remote regions of California that lack consultants with in-depth experience supporting Microsoft's latest family of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft solutions. As a Microsoft Gold Certified Partner support firm, Progent has the use of a broad range of Microsoft support utilities, service information, and on-going education.

• By the Minute Rates to Minimize Expenses
  Progent provides remote support on a per-minute basis, so you are charged only for the services you receive. Progent asks for no minimum charge for phone help and asks for no monthly subscription fee. This keeps you from facing big bills for routine repairs.

• Availability of Cisco Certified Network Design Specialists
  As a Registered Partner for Cisco, Progent offers the services of on-staff professionals with experience in planning, deploying, and managing networking solutions based on Cisco technology. Progent can offer a CCIE or CCNP to show you how to create fast, reliable, and protected connectivity for local and remote networking.

• Application Specialists Team
  Progent's basic support services include system integration, Microsoft Exchange Server expertise, corporate security planning, and Help Desk Call Center services. Progent's Application Experts Team can provide in-depth consulting support for critical business applications. Help offered by the Application Experts Team includes:
  • Great Plains Software Support and Customization
  • Microsoft CRM Consulting
  • Microsoft Project Training
  • MS Excel Programming
  • MS Word Support
  • Crystal Reports, Microsoft Office Access, and FRx Programming
  • UNIX, Linux and Sun Solaris Integration
  • Apple Macintosh Integration
  By providing a convenient one-stop resource for network generalists and application experts, Progent can tailor timely, inexpensive, and comprehensive IT solutions that match the unique needs of your company.

• Sophisticated Online Connectivity Tools
  Protected remote connectivity allows Progent's service experts to see precisely what your users see. This makes it possible to find quick fixes to problems that could otherwise require a costly personal service call. Cutting-edge remote access tools and expert engineers combine to allow Progent to resolve most IT problems rapidly and affordably. Progent is an industry leader in online troubleshooting and automated system monitoring.

• Support for Popular VPN Gateways
  Progent can provide secure Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN online access allows the experts at Progent's Technical Response Center to access your network remotely without compromising network security.

• 24-hour Service for Maximum System Availability
  For small companies with vital applications, Progent offers 24x7 remote technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft's MOM platform, this offering can help ensure maximum system uptime.

• Help Desk Outsourcing
  Progent's Help Desk support programs are intended especially for budget-constrained small offices whose workers require instant recourse to a Help Desk Call Center with expert phone support and complete escalation capability.

Advantages of Progent's IT Support for Small Companies in San Diego
Progent's online support services enable your City# small business to experience the benefits of immediate, expert network support without the expense of maintaining an in-house IT staff. Your network will acquire greater business worth by becoming more reliable, efficient, and secure. Benefits to your business include:

• Convenient remote extension of your local IT resources
  With most small offices in San Diego and throughout California, nearby network service resources, whether represented by independent consultants or a full-time maintenance staff, can resolve typical technical problems. However, major troubles can occur when local resources are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your onsite support people. In these situations, Progent's on-call service professionals give you a convenient, fast, and economical solution to supplement your regular resources and to convey valuable knowledge to increase your ability to deal with downstream problems locally.

• Reduced Dependence on Individual Service Providers
  For network maintenance, small organizations commonly rely on individual freelance service providers. While independent consultants have smaller overhead than big support firms and can often charge marginally less, they are often overbooked, making it hard to respond rapidly to crisis situations. If an independent service provider is busy with another customer, ill, on vacation, or in class, the absence of fallback personnel may require your business to go without assistance during an IT crisis. As your small business grows, network unavailability and problems with vital software are more expensive. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers a dependable source of backup service experts to insure your network stays available.

• Build a Scalable Foundation for Seamless Expansion
  New organizations typically begin with an IT architecture implemented on a modest budget. Lacking a scalable framework, slap-dash repairs can get piled onto a shaky foundation. As a company grows, stability and scalability problems can impede the productivity of the business. Such badly designed systems need proper assessment, smart strategic planning, and extensive IT knowledge to upgrade to a network infrastructure able to deliver the solid foundation to handle current business requirements and simplify downstream expansion.

• Work with Problem Solvers Instead of Product Vendors
  Small offices require guidance and technical education to navigate through an ever more complicated maze of technology alternatives available for accelerating business growth and improving efficiency. They hardly need a computer engineer who is trying to resell a specific vendor's products. Network consulting and product sales can result in a scenario where the recommended solution is designed around a predetermined technology instead of the genuine needs of a client. Progent eliminates these conflicts of interest by offering just services instead of products. This enables Progent to align technical expertise with the real interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, range of IT knowledge, refined support tools, and familiarity with corporate IT allow small offices to avoid the pitfalls associated with exclusive dependence on smaller service firms, independent freelance consultants, or limited in-house IT help.

Progent stands out by offering:

• In-depth Expertise in Microsoft's Full Family of Servers
  Progent offers world-class expertise for Microsoft’s leading server platforms with services that include Windows Server 2003 help, Windows Server 2000 upgrades, Windows NT Server upgrades, Exchange 2003 Server integration, Exchange 5.5 Server and Microsoft Exchange 2000 Server upgrades, and SQL Server integration.

• Proven Methodology
  Progent’s team of Microsoft and Cisco certified experts average longer than a decade of hands-on industry experience, at the forefront of IT support, performing a wide range of IT projects for an extensive array of customers. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting team. This means that you get not only world-class IT capability, but also a consultant with proven approaches for applying technical knowledge to fix actual IT problems quickly.

• Value Pricing
  Progent's pricing model is to charge for online service and on-site help per minute. Consequently, you are billed only for delivered services. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in areas where Progent offers in-person service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no minimum charge and requires no monthly commitment. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's small granularity does away with large bills for fast solutions so you will not be forced to permit minor problems to fester.

• Complete Documentation of IT Services
  Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike many independent consultants or small support organizations who provide minimal documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support documentation sent by each consultant to each customer. The discipline of detailing and organizing support records results in more effective support and avoids a slew of typical problems such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

• Information Transfer
  Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to resolve problems that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent has little competition. Businesses who utilize trusted independent service providers or who employ internal support personnel benefit when Progent passes on information about new technology and tested processes to make their IT environments more robust, secure, and efficient.

• 24x7 Server Monitoring with Microsoft MOM
  Progent is one of the only IT service companies to offer 24x7 remote monitoring services based on Microsoft Operations Manager. MOM allows your network support to be anticipatory instead of reactive. By revealing possible issues before they cause downtime, network monitoring can keep your IT network from stressful and expensive service disruptions.

How Does My Business Start Getting Online Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for network help, visit Immediate Emergency Support.