Immediate Online Help for San Diego Computer Systems
Immediate Phone Support for San Diego NetworksFor organizations located in San Diego or anywhere in California, Progent offers remote support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified professionals have delivered remote support to businesses in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to handle complex networking problems, as well as the services of CISSP-certified security engineers to handle high-level security design and troubleshooting issues.

Progent's online support experts provide excellent leverage due to the fact that they possess the practical background and are equipped with the sophisticated technology necessary to solve the majority of network problems quickly. Efficient support reduces immediate expenses because service calls use up fewer chargeable consulting minutes. Online help also eliminates the expense of sending a consultant to your office. Your organization saves even more with indirect costs by minimizing or eliminating network downtime and related losses resulting from business discontinuity, upset clients, idle workers, and de-focused management. Progent's advanced remote consulting know-how is particularly helpful for organizations that are dependent on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's billing model for remote support is structured to leverage your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged exclusively for the support that you actually get. In contrast to many remote service companies, Progent requires no service activation fee or minimum payments. Progent's one-minute granularity and clean policy for billing avoid situations where quick fixes manage to end up as substantial bills. Progent's penchant for solving technical issues quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of optimized tools and field-proven methodologies which allow the highest level of efficiency for remote help and troubleshooting for IT networks of any size. Progent provides secure Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the experts of Progent's remote service group to communicate with your company's computer system without breaching network security.

Progent's advanced technical support reporting application keeps thorough documentation of the service that Progent's customers have received. Progent's team engineers have the benefit of the specifics of support delivered to every client by any consultant. This database of problems and resolutions is structured as a readily searchable support knowledge base that enables Progent's remote technical professionals to share their experiences with the whole team to ensure that the quality of Progent's support services grows over time. Progent's advanced accreditations and close relationships with key technology companies such as Cisco and Microsoft open up additional vast technical databases and allow priority access to vendors' in-house engineering staff with the result that Progent's remote consulting experts are able to find the most efficient resolutions quickly.

Online technical support services available from Progent to companies in San Diego and anywhere in the state of California include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, fixed-price services designed to enable small and mid-size organizations to benefit from the same best-of-breed technology deployed by many of the world's top corporations. The ProSight suite of network management outsourcing services addresses all critical aspects of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to defend endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the entire malware attack progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of vital data, apps and VMs that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to provide centralized management and world-class security for your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, enhance and debug their connectivity hardware such as routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, finding appliances that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your Progent consultant so all potential issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security standards, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent information assurance expert. The interview is intended to help assess your organization's ability either to block or recover rapidly after a ransomware incident. Progent will consult with you directly to gather information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup/recovery system that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for special information technology programs. Progent's charges for ongoing development or consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these special fields of information technology allows clients to complete critical initiatives economically and on schedule. Progent's special online engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk support alternatives for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are intended for organizations who don't have the resources to assemble and manage an in-house Help Desk but who require quick communication with an efficient Call Center with professional telephone assistance plus the ability to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and serves as a transparent addition to your current Helpdesk staff. Progent's Virtual Help Desk can operate as a an escalation option to handle the toughest computer system problems, or be ready in those circumstances when your other support engineers are too busy.

    Progent's Call Center team of veteran network consultants offers your workers in San Diego or anywhere in the state of California immediate access to a dependable support resource with extensive experience offering telephone-based consulting and online repair service for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk Call Center recognition as a significant driver of company success, and Progent's aim is to resolve rather than merely report technical issues.

  • Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Consulting Group can supply phone-based professional consulting expertise and training in specific application areas that include ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting, custom development, and education for Microsoft business applications including CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn more information on Progent's consulting, custom programming, and education services, see Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in San Diego, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager for your environment so your computer maintenance is proactive rather than reactive. By anticipating possible problems before they grow into crashes, system monitoring can minimize stressful and costly service breakdowns. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Windows systems, or networks based on a combination of platforms.
How Your San Diego Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent remote help with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For organizations and startups in San Diego or anywhere in the state of California, Progent's online network support engineers can deliver effective and cost-effective IT support the instant your business needs it. Long experience delivering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine online connectivity tools to repair IT problems quickly while avoiding the expense and lost time that comes with in-person support visits.

Even if your San Diego organization relies on a regular freelance consultant or employs an in-house organization that know how to handle the majority of computer problems, Progentís Microsoft certified consultants can still offer a convenient and seamless remote expansion of your local resources in cases when your usual IT support personnel either lack the bandwidth or the expertise to address unexpected network emergencies or particularly tough integration projects.

Details of Progent's Online Network Services for San Diego
Progent's phone help, Internet-based repair, network security expertise, and system management services offer companies in San Diego or throughout the state of California the greatest leverage for your IT budget. Whether you require occasional telephone support and Internet-based troubleshooting or full-time Help Desk outsourcing support and network administration, Progent's experts can provide your company enterprise-level network support while allowing you to avoid the cost and administration overhead of running a full-service internal IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, range of IT knowledge, fine tuned support software, and familiarity with enterprise networking enable offices to avoid the limitations associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or limited internal IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified experts average more than ten years of real-world industry experience, at the front lines of IT service, executing a wide variety of IT tasks for a large mix of clients. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting staff. This guarantees that you get not just expert technical capability, but also a consultant with field-tested methods for applying technical knowledge to fix real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-site visits per minute. Consequently, you pay only for delivered services. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent applies no initialization fee and asks no monthly commitment for support services provided during regular business hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you will not be tempted to permit simple problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike some freelance consultants or small service organizations who offer scant documentation or details of tasks done, each service provided by Progent is tracked by full documentation. Each Progent consultant has use of the service documentation sent by each staff member to each customer. The practice of detailing and organizing service activity results in more efficient service and eliminates a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release vital service information.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to offer 24x7 remote tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By anticipating possible issues before they result in lost productivity, system monitoring can save your information network from painful and costly service losses.
How Does Our Company Begin Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.















© 2002- 2018 Progent Corporation. All rights reserved.