Fast and Affordable Online Help for San Diego Computer Networks
Fast Phone Technical Support for San Diego NetworksFor companies in San Diego or anywhere in California, Progent provides online help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified engineers have delivered remote troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex networking issues, as well as the assistance of CISA and CISSP-qualified security consultants to help with advanced security design and troubleshooting jobs.

Progent's online technical support engineers provide exceptional value because they possess the real-world background and have access to the advanced tools needed to solve most information system issues rapidly. This lowers immediate costs because solutions accumulate fewer chargeable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your office. Your company benefits additionally with indirect costs by reducing or avoiding network outages and related losses due to business discontinuity, disgruntled clients, idle employees, and distracted executives. Progent's extensive online consulting experience is particularly important in environments that are dependent on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an option.

Progent's pricing policy for online support is designed to stretch your IT service investment. Progent bills by the minute for phone assistance, so you are invoiced only for the services that you receive. Unlike typical remote support firms, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute granularity and simple policy for pricing save you from scenarios where fast fixes somehow end up as large invoices. Progent's skill at solving problems efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of customized tools and field-tested methodologies that promote the maximum level of effectiveness for online technical support and repair for computer networks of any size. Progent offers safe Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the engineers of Progent's Technical Response Center to access your company's computer system remotely without compromising network security.

Progent's proven service reporting application maintains extensive records describing the service that Progent's customers have received. Progent's team service personnel have the benefit of the details of services rendered to every Progent customer by any consultant. This archive of problems and solutions is organized as a conveniently searchable proprietary database that allows Progent's online technical engineers to communicate their experiences with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's extensive list of accreditations and working associations with important industry leaders such as Cisco and Microsoft open up other vast technical support knowledge bases and permit priority access to vendors' in-house support staff so Progent's online service experts are able to arrive at optimal solutions promptly.

Online technical services provided by Progent to clients in San Diego and throughout the state of California include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services intended to allow small and medium-size organizations to utilize the same advanced IT solutions deployed by many of the industry's leading enterprises. The ProSight portfolio of network management outsourcing services covers all key areas of information technology including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis tools to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the complete threat lifecycle including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP environment that meets your company's unique requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent action. Progent's consultants can also help you to install and verify a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical data, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to provide centralized management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, monitor, optimize and troubleshoot their networking hardware such as routers, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating devices that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security requirements, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance consultant. The interview is designed to assess your company's ability either to stop or recover quickly after a ransomware attack. Progent will work with you directly to collect information about your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build a cost-effective AV and backup/recovery environment that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for special information technology programs. Billing charges for ongoing consulting tasks are determined based on the level of expertise of the engineers required. Progent's background in these special areas of computer technology allows customers to execute major initiatives within budget and on time. Progent's special remote engineering solutions include:

  • Call Center Support
    Progent's Help Desk Call Center support programs for companies with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are designed for companies who lack the resources to create an internal Help Desk but who need quick response from a dependable Help Desk Call Center with professional telephone support plus the technical depth to escalate complex problems to advanced consultants.

    Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Help Desk Call Center or enhancing your existing organization, selecting or enhancing Call Center software products to address the special needs of your company, or providing temporary online personnel to reinforce your existing Help Desk team to handle demanding scenarios like software migrations, major upgrades, or rolling out brand new business software.

    Progent's Call Center team of experienced information technology experts offers your computer users in San Diego or anywhere in the state of California instant communication with an effective network service group with extensive experience providing telephone-based consulting and remote troubleshooting for IT systems powered by Windows, Cisco, macOS and OS X, UNIX, or Linux products. Progent's charter is to give the Help Desk recognition as a significant driver of company efficiency, and Progent's goal is to resolve and not merely report network problems.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Team provides phone-based advanced engineering expertise and training in specific application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide expertise, programming, and training for popular Microsoft business applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For more on Progent's consulting, programming, and education services, see Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of System Center 2016, extend or optimize your current one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in San Diego, or anywhere in the state of California, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your environment so that your computer maintenance is proactive and automated. By spotting looming problems before they expand into crashes, remote monitoring can ward off inconvenient and expensive information system failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft networks, or networks based on a combination of platforms.
How Your San Diego Company Can Contact Progent's Online Service Experts
To contact Progent about urgent online support with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and startups in San Diego or anywhere in the state of California, Progent's phone-based computer support engineers are ready to provide expert and cost-effective system help the instant your business has to have it. More than a decade of delivering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to fine tune online connectivity technology to solve network problems quickly while avoiding the expense and lost productivity associated with on-premises service calls.

Even if your San Diego company has a regular independent support technician or maintains an in-house IT staff that can deal with day-to-day network issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the availability or the experience to solve unexpected network emergencies or especially challenging integration problems.

Advantages of Progent's Network Help for Organizations in San Diego
Progent's remote technical help services enable your San Diego organization to have the benefits of on-call, world-class IT support without the cost of maintaining a full-time IT organization. Your network will derive greater strategic worth by becoming more reliable, efficient, and protected. Advantages to your company include:

  • Seamless remote expansion of your on-site IT resources
    For most companies in San Diego and throughout California, nearby network support resources, whether made up of independent consultants or a full-time IT staff, can resolve typical network problems. On the other hand, serious problems may spring up when your regular resources are overstretched or absent, and some problems may involve IT products that is unfamiliar to your usual support people. In these instances, Progent's online service specialists offer a convenient, fast, and budget-friendly way to augment your regular resources and to transfer useful knowledge to increase your capability to handle downstream issues locally.

  • Less Reliance on Individual Service Providers
    For network maintenance, smaller businesses commonly depend on independent freelance consultants. Although independent consultants have smaller internal costs than larger service organizations and can often charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to urgent situations. If an independent consultant is busy with another client, sick, on a trip, or in training, the lack of reserve personnel may require your company to wait for assistance during an IT crisis. As your business grows, system unavailability and trouble with vital applications become more costly. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides a dependable source of backup support expertise to insure your IT system stays available.

  • Create a Solid Basis for Smooth Growth
    Organizations typically begin with an IT system implemented on a modest budget. Lacking a strong infrastructure, slap-dash repairs often get thrown onto an unstable foundation. As a company grows, reliability and scalability issues can impede the success of the business. These badly designed environments require proper assessment, smart long-term planning, and wide technical expertise to upgrade to a system infrastructure that can deliver the stable foundation to meet critical business requirements and facilitate downstream expansion.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller organizations need guidance and technical education to negotiate an ever more complicated array of technology alternatives capable of promoting business success and improving efficiency. They do not need a computer consultant who is trying to sell a certain vendor's products. Network consulting and product sales can result in a scenario where the recommended solution is designed around a profitable technology rather than the genuine needs of a client. Progent eliminates these conflicts of interest by selling just services rather than products. This allows Progent to match IT consulting with the real needs of clients.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of IT knowledge, fine tuned remote support tools, and understanding of corporate IT enable businesses to escape the limitations associated with exclusive dependence on smaller service organizations, independent freelance consultants, or limited internal IT help.

Progent stands out by offering:

How Does My Business Start Getting Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.















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