World-class Online Consulting Services for BlackBerry Technology
Secure and reliable connectivity from mobile phones to messaging platforms like Exchange, Lotus, or Groupwise has become mandatory for companies of any size who wish to optimize competitiveness. Research in Motion's BlackBerry smartphones and the BlackBerry Enterprise Server (BES) are among the premiere solutions for building and administering mobile connectivity. But, maintaining efficient BlackBerry environments has become complex because of the sophisticated mechanisms available to meet the demand for world-class security and non-stop operation. Progent's BlackBerry qualified consultants are expert at delivering online support services for BlackBerry environments, lowering service costs and resolving issues faster than is feasible via traditional on-site service providers.
Progent maintains a seasoned team of remote consultants qualified to support IT system that include technology from all popular vendors. (See technical certifications of Progent's consultants.) Progent's Cisco-certified CCIE network engineers can help you to resolve complex problems with your infrastructure. Progent's Apple qualified specialists can assist your business to integrate Macs with your wireless connectivity solution and can provide expertise with iPhone integration. Progent's Linux specialists can provide expertise in supporting application servers powered by all leading implementations of Linux such as RedHat,
fedora Linux, and
This breadth of expertise permits Progent to offer a convenient source for any IT assistance needed in multi-platform networks and eliminates the finger-pointing that small organization often confront when trying to find technical support.
Progent's information technology security consultants have earned top security certifications such as Certified Information Security Manager and ISSAP. Progent's enterprise-class security experts can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security consulting services for small businesses include a pair of low-cost security penetration scanning service packages that enable small companies to receive an objective security assessment from a Progent security engineer to determine potential risks in the security posture you expose on both sides of your security perimeter.
Technical Expertise for BlackBerry Enterprise Server
Research in Motion's advanced solution for administering large groups of BlackBerry devices is the BlackBerry BES Server. This sophisticated tool enables Microsoft Exchange, Lotus Domino, or Groupwise clients to send and receive messages that are encrypted in wireless transit to ensure optimum data protection. BlackBerry Enterprise Server also streamlines a wide variety of key management jobs ranging from smartphone deployment and updates to wireless security and high availability.
Progent's BlackBerry-qualified engineers can show you how to utilize BlackBerry BES Server to do basic tasks such as:
- Deploy and manage applications
- Plan smartphone, application, and IT policy updates
- Update BlackBerry device software remotely
- Manage user configurations with BlackBerry's extensive selection of IT policies
Progent's BlackBerry-qualified consultants can also help your company to use BES Server to implement key tasks not available with the less advanced BlackBerry BES Server Express. These tasks include:
- Configure and manage BlackBerry's fault-tolerant infrastructure using virtualization
- Deploy BlackBerry devices wirelessly
- Set specialized management roles
- Monitor and analyze the integrity of your solution
Professional RIM BlackBerry Technical Services Offered Remotely from Progent
Progent's authorized RIM BlackBerry engineers are accessible by phone to provide expert technical help to companies in the San Francisco area or throughout the state of California. Progent's experienced online technical support experts have helped businesses solve computer issues and cut support expenses in every state in the U.S. and built a substantial base of satisfied clients. (See Progent's customer testimonials.)
Progent can provide remote help for a broad selection of issues associated with RIM BlackBerry products including wireless synchronization, integration with Microsoft Exchange, managing BlackBerry Enterprise Server (BES), and improving wireless security. Important BlackBerry credentials awarded to Progent's consulting professionals include:
BlackBerry Certified Support Specialist
A Progent BlackBerry Certified Support Specialist can assist you to carry out common technical functions such as configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, setting up e-mail filters and auto-signature, editing user profiles, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate email software. Progent's certified experts can in addition assist your business to troubleshoot a wide range of issues concerning synchronization, handset recognition, email consistency, web access, wireless connections, Instant Messaging, workstation application configuration, and Desktop Redirector.
As a leader in delivering countrywide online help for small office networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your BlackBerry technical support costs low and, by dealing with issues quickly, optimizes the productivity of your BlackBerry users.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist has the skills required to configure and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified expert can assist you to utilize resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to run important tasks including resolving enterprise activation issues, registering and removing BlackBerry smartphone clients, activating passwords, implementing over-the-air software loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and setting up backup and restore processes.
Progent's BlackBerry-certified consultants can also show you how to use administration software such as the BlackBerry Administration Service for role-based management, resolving file attachment and data flow issues, and utilizing WiFi for activation. In addition, Progent can explain the function of operational policies in the BlackBerry BES environment and help your company to select and install sensible security options.
Progent's Microsoft-certified Microsoft Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your existing Microsoft Exchange Server architecture for working smoothly with BlackBerry BES Server or migrate your BlackBerry system to the latest version of Microsoft Exchange Server.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, administering, tracking, and maintaining one or multiple BlackBerry BES Servers in an email environment powered by Microsoft Exchange Server. Progent's BlackBerry consultant offers expertise in key areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can assist you to add and remove BlackBerry device users on Microsoft Exchange and Windows Active Directory, configure, track, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and user accounts, archive and manage storage groups, apply permissions, install the Mobile Data System (MDS) and Instant Messaging, implement access control lists, control Microsoft Exchange Server data flow, generate, edit, and assign WLAN and Virtual Private Network configurations, set up SNMP traps for alerts, and generate management reports based on SNMP data.
Progent's BlackBerry expert can help you with your BlackBerry solution in a variety of settings that can include Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.
BlackBerry Certified Solution Designer
Progent can provide the services of a BlackBerry Certified Solution Designer to assist your business to plan, install, validate, repair, and produce documentation for a mobile wireless solution based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's advanced engineering services for BlackBerry include business and network requirements analysis, solution design, roll-out strategy and implementation, performance tuning, design of a high-availability architecture, data backup and disaster recovery consulting, and security infrastructure design.
Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your technical objectives and to design a wireless environment that meets your information technology budget and aligns with your business strategy. Progent can clarify the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your current network architecture's ability to support a BlackBerry Enterprise Server, help you to decide which administration model and hardware products meet your requirements, and analyze your messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on each other so you can make informed choices about alternatives for software versions, processors and mass storage, network architecture, and application set up.
To optimize network protection, Progent's BlackBerry-certified expert can help your company to select and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and CISM-certified security engineers to perform company-wide security assessment and compliance testing and recommend improvements to accommodate your BlackBerry environment.
Call or Email Progent to Get Assistance from a BlackBerry-Qualified Professional
In order to ask Progent about consulting expertise for BlackBerry mobile wireless technology, phone 1-800-993-9400 or visit Contact Progent.