Consulting Support Services for BlackBerry Technology
RIM BlackBerry Support ServicesBlackBerry mobile PDAs were at one time among the most successful products for achieving anytime-anywhere access to email, scheduling, web-based applications, and other vital business information. Progent can provide San Francisco, California companies support from BlackBerry-certified consultants who can help businesses to manage existing BlackBerry deployments or transition smoothly to a more popular smartphone platform.

As the complexity of small company IT technology has increased, and as the demand for enterprise-class protection, dependability, and disaster recovery has become the norm for organizations regardless of size, successful deployment and support of RIM BlackBerry solutions has become increasingly challenging. To handle issues like security, disaster recovery, and synchronization of BlackBerry smartphones with diverse email servers and shared databases, small businesses frequently turn to outside consulting firms who offer expertise in BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-qualified engineers who can assist small organizations to plan, manage, and repair BlackBerry solutions affordably and efficiently, eliminating the necessity for an in-house BlackBerry solutions expert and lowering the expense and hassle of supporting mobile work groups. Progent's BlackBerry technology specialists have in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified network security professionals. This range of knowledge, coupled with Progent's proven online service delivery capabilities, gives small businesses an affordable alternative for incorporating RIM BlackBerry technology seamlessly into their IT network.

Progent's engineers can assist you with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Microsoft Exchange Server setup so that your data and messaging infrastructure operate efficiently with BlackBerry BES Server. Progent can also help you to migrate from older releases of BlackBerry and Microsoft software, configure streamlined management utilities to help you monitor and support BlackBerry devices throughout your company, define security policies that make sense for your business, customize mobile applications, and make sure that your network infrastructure is appropriately configured to handle your BlackBerry users. Also, Progent's disaster recovery specialists can help make sure that your BlackBerry data is included in your scheduled backup procedures in order that it can be recovered rapidly and thoroughly.

Consulting and Technical Support Services for BlackBerry BES Server
BlackBerry BES Server simplifies administration and support of BlackBerry smartphones, providing a single platform for controlling key tasks such as device deployment, updates, and deactivation and also providing a strong infrastructure for security and high availability. BlackBerry BES Server supports transparent integration between Microsoft Exchange Server, Groupwise, or IBM Lotus Domino email platforms and BlackBerry users and supports remote synchronization.

BlackBerry Enterprise Server Troubleshooting Assistance

BlackBerry Enterprise Server provides a variety of data protection capabilities starting with advanced data encryption of messages sent between a BlackBerry wireless handset and BlackBerry Enterprise Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also allows excellent flexibility in selecting degrees of security to meet the special requirements of your company's network. Progent's BlackBerry authorized consultants can assist you to choose advanced security features and activate them wirelessly. Examples of these wirelessly configurable security settings include:

  • Lock down a BlackBerry device
  • Erase data from a misplaced or stolen device
  • Disable Bluetooth
  • Activate internal defenses against malicious attacks

BlackBerry BES Server also offers versatility in determining ways to keep mobile users from loading or executing unsafe or prohibited software. Progent can assist you to choose protective techniques such as:

  • List precisely which programs are permitted on the device
  • Prevent third-party programs from using persistent storage on the BlackBerry smartphone
  • Determine what resources third-party programs can use on the smartphone
  • Limit the kinds of access third-party software running on the smartphone can establish
  • Block all third-party applications from being installed or executed on the smartphone

Progent's Online BlackBerry-Certified Support is Quick and Economical
For companies in San Francisco, California who require fast and economical help from an authorized RIM BlackBerry consultant, Progent provides efficient remote help from a seasoned support team who have delivered network solutions to companies in every state in the country. (Refer to Progent's client testimonials.)

Remote support eliminates travel costs and allows consultants to solve problems quickly, so you reduce wasted productivity. Progent's BlackBerry specialists have earned accreditations in all BlackBerry technologies and can provide expert help in fields such as resolving synchronization problems, setting up BlackBerry Enterprise Server (BES), and creating a secure, fault-tolerant network infrastructure for BlackBerry users. Credentials earned and skill sets offered by Progent's BlackBerry professionals include:

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist can provide the skills required to install and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry specialist can help you to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to run critical tasks such as troubleshooting enterprise activation issues, adding and removing BlackBerry device users, setting activation passwords, implementing wireless program loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also show you how to operate administration tools like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and using WiFi for activation. In addition, Progent can explain the function of operational policies in the BlackBerry BES system and assist your company to define and implement appropriate security configurations.

Progent's certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Exchange infrastructure for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry solution to the latest version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, managing, monitoring, and maintaining one or multiple BlackBerry BES Servers in an email system powered by Microsoft Exchange Server. Progent's BlackBerry consultant has support skills in key areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can help you to add and remove BlackBerry smartphone clients on Exchange and Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry devices and user accounts, archive and support storage groups, configure permissions, set up the Mobile Data System and IM, implement access control lists, control Exchange data flow, generate, edit, and assign wireless LAN and Virtual Private Network configurations, set up SNMP traps for alerts, and produce management reports based on SNMP results.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a number of settings that can include Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to design, deploy, validate, troubleshoot, and document a wireless solution built on the combination of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's advanced consulting services for BlackBerry technology include business and network needs assessment, solution design, roll-out planning and implementation, performance tuning, configuration of a high-availability environment, information backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your operational goals and to create a wireless solution that fits within your information technology budget and supports your business plans. Progent can explain the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's ability to support a BlackBerry Enterprise Server, assist you to determine which administration approach and hardware products meet your requirements, and analyze your messaging system topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed choices about options for software editions, server hardware and mass storage, network topology, and application configuration.

To optimize network protection, Progent's BlackBerry expert can help you to choose and configure appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-qualified security specialists to perform company-wide security vulnerability and compliance testing and suggest enhancements to support your BlackBerry solution.

Call or Email Progent to Get Help from a RIM BlackBerry-Certified Specialist
If you wish to get in touch with Progent about engineering assistance for BlackBerry mobile wireless integration, phone 1-800-993-9400 or visit Contact Progent.

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