Consulting Support for BlackBerry Technology
RIM BlackBerry SupportBlackBerry wireless PDAs were once one of the most successful solutions for achieving location-independent connectivity to email, scheduling, web programs, and other critical business data. Progent can provide San Francisco, California businesses support from BlackBerry-qualified professionals who can assist businesses to manage existing BlackBerry deployments or transition smoothly to a current mobile solution.

As the complexity of small business networks has expanded, and as the demand for world-class protection, reliability, and recoverability has become the norm for organizations of any size, successful integration and support of BlackBerry solutions has grown increasingly challenging. To address areas such as data protection, business continuity, and synchronization of BlackBerry handhelds with diverse email systems and shared databases, small organizations often turn to external support professionals who specialize in RIM BlackBerry installation and troubleshooting.

Progent offers the expertise of BlackBerry-certified engineers who can help small businesses to design, administer, and troubleshoot BlackBerry-based solutions affordably and efficiently, doing away with the requirement for an internal BlackBerry solutions expert and reducing the cost and hassle of maintaining wireless workers. Progent's BlackBerry technology engineers have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified network security specialists. This breadth of knowledge, combined with Progent's proven online service delivery model, gives small companies an economical solution for incorporating BlackBerry products seamlessly into their information system.

Progent's consultants can help you with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Exchange setup so that your database and email infrastructure work optimally with BlackBerry BES Server. Progent can also assist you to upgrade from previous editions of BlackBerry and Microsoft technology, set up streamlined administration utilities to enable you to monitor and support BlackBerry devices across your company, define security policies that make sense for your business, customize mobile software, and make sure that your network infrastructure is properly configured to handle your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry information is incorporated in your scheduled backup processes so that it can be restored rapidly and safely.

Technical Support Services for BlackBerry Enterprise Server
BlackBerry BES Server simplifies administration and maintenance of BlackBerry devices, providing a centralized platform for handling key tasks such as device installation, updates, and retirement while also providing a strong foundation for security and fault tolerance. BlackBerry Enterprise Server (BES) delivers seamless integration between Exchange, Groupwise, or IBM Lotus Domino email platforms and BlackBerry smartphones and allows over-the-air synchronization.

BlackBerry BES Server Troubleshooting Assistance

BlackBerry BES Server provides a wealth of data protection capabilities beginning with advanced encryption of information sent between a BlackBerry smartphone and BlackBerry BES Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also allows great versatility in adjusting levels of protection to meet the special needs of your environment. Progent's BlackBerry certified consultants can help your company to choose advanced security functions and activate them wirelessly. Samples of these over-the-air configurable security settings include:

  • Lock down a BlackBerry smartphone
  • Erase data from a lost or stolen BlackBerry device
  • Disable Bluetooth functionality
  • Activate internal protection against malicious attacks

BlackBerry Enterprise Server also provides versatility in selecting ways to prevent users from installing or executing unsecure or prohibited software. Progent can assist you to choose blocking techniques like:

  • Specify exactly which applications are allowed on the device
  • Prevent third-party programs from allocating persistent memory on the device
  • Determine which functions third-party applications can use on the smartphone
  • Limit the kinds of connections third-party software running on the device can initialize
  • Block all third-party programs from being loaded or run on the smartphone

Expert RIM BlackBerry Technical Services Available Online from Progent
Progent's authorized RIM BlackBerry support specialists are available online to deliver prompt technical help to companies in the San Francisco area or anywhere in the state of California. Progent's seasoned online consulting experts have helped businesses solve network issues and cut IT service costs in every state in the country and established a large following of satisfied clients. (Refer to Progent's client testimonials.)

Progent offers remote help for a broad selection of issues related to BlackBerry products such as synchronization, configuration with Microsoft Exchange, managing BlackBerry Enterprise Server, and improving wireless security. Important RIM BlackBerry credentials awarded to Progent's consulting professionals include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Support Specialist can assist your business to carry out common technical operations including configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, setting up messaging filters, modifying user profiles, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to run with your company messaging software. Progent's seasoned service professionals can in addition assist you to troubleshoot a broad array of issues concerning synchronization, device recognition, messaging consistency, web browsing, mobile connections, IM, workstation application configuration, and Desktop Redirector.

As a top innovator in delivering nationwide online technical assistance for small company IT networks, Progent offers responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your BlackBerry support costs low and, by solving problems promptly, improves the efficiency of your BlackBerry users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for installing, managing, tracking, and troubleshooting one or several BlackBerry BES Servers in an email system based on Exchange. Progent's BlackBerry-certified engineer has expertise in important technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies and scheduling. Progent can show you how to install and remove BlackBerry smartphone users on Exchange Server and Microsoft Active Directory, configure, track, and administer BlackBerry Enterprise Server, administer BlackBerry devices and user accounts, archive and support storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, deploy push and pull access control lists, manage Exchange data flow, create, update, and assign WLAN and Virtual Private Network configurations, implement SNMP traps, and generate management reports to summarize SNMP data.

Progent's BlackBerry-certified engineer can help you with your BlackBerry technology in a variety of settings that can include Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to assist you to plan, deploy, test, repair, and document a mobile wireless solution built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's advanced engineering services for BlackBerry technology include business and technology needs analysis, system design, deployment planning and implementation, performance tuning, configuration of a high-availability environment, information backup and business recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your operational objectives and to create a mobile wireless environment that meets your information technology budget and aligns with your business strategy. Progent can clarify the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity architecture's suitability to support a BlackBerry BES Server, assist your organization to determine which administration approach and hardware products match your needs, and analyze your email and messaging system configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make informed decisions concerning options for software editions, server hardware and mass storage, network design, and application set up.

To optimize network protection, Progent's BlackBerry expert can assist your company to choose and activate appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-certified security engineers to run company-wide security vulnerability and compliance validation and suggest enhancements to accommodate your BlackBerry solution.

Contact Progent for Help from a RIM BlackBerry-Certified Professional
To get in touch with Progent about consulting expertise for BlackBerry mobile wireless technology, call 1-800-993-9400 or go to Contact Progent.
















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