Overview of Progent's Consulting Services for BlackBerry Solutions
RIM BlackBerry Consulting and Support ExpertiseWireless access to email, contacts, calendars, and the web has become a vital capability of information systems for businesses of all sizes. BlackBerry smartphones are some of the most powerful solutions for achieving location-independent communications. But the infrastructure needed to support RIM BlackBerry smartphones has grown steadily more complex as the insistence on fault tolerance and rock-solid security has heightened. Progent's RIM certified consultants specialize in providing small companies enterprise-class network expertise and troubleshooting services that are affordable and efficient.

Being a Microsoft Gold certified Partner with more than a decade of background working with Microsoft Exchange Server, Progent's consultants can give you access to in-depth assistance in integrating RIM BlackBerry and Microsoft technology by delivering services such as Microsoft Exchange 2010 Server consulting as well as by providing related support services such as Microsoft Lync Server 2010 deployment and MS Office Communications Server support to manage Instant Messaging and rich presence. Progent's Microsoft SQL 2016 consultants and Microsoft SQL Server 2014 experts can configure and repair your SQL server to operate optimally with BlackBerry BES Server, and Progent's MS Data Protection Manager specialists can assist you to design archiving and restore procedures to safeguard your messaging data and reduce productivity disruption in the event of a crash of your messaging system.

Progent also maintains a large team of Cisco certified CCIE network engineers who are available online to provide expert support for architecting and troubleshooting your IT network infrastructure so it supports your BlackBerry system with a high degree of resilience, scalability, security, and maintainability. CCIEs are highly-qualified networking gurus who are awarded this prestigious classification only as a result of thorough testing by Cisco. CCIEs are able to resolve the most complex problems associated with network design, configuration, troubleshooting, and maintenance.

Technical Support for BlackBerry BES Server
Research in Motion's advanced platform for managing big groups of BlackBerry devices is the BlackBerry BES Server. This powerful software enables Exchange, Domino, or Novell GroupWise clients to send and receive emails that are encrypted during transit to ensure optimum security. BlackBerry BES Server also simplifies a broad variety of key management jobs ranging from BlackBerry setup and updates to wireless security and fault tolerance.

BlackBerry BES Server Troubleshooting Assistance

Progent's BlackBerry-qualified engineers can help you use BlackBerry Enterprise Server to do routine tasks such as:

  • Deploy and manage applications
  • Schedule device, program, and policy updates
  • Upgrade BlackBerry smartphone software remotely
  • Control user and group settings with BlackBerry's extensive library of policies

Progent's BlackBerry-qualified consultants can also assist your company to use BlackBerry Enterprise Server to perform key tasks not supported by the less advanced BlackBerry BES Server Express. These tasks include:

  • Set up and support BES Server's high-availability architecture based on VMware
  • Deploy BlackBerry smartphones wirelessly
  • Establish custom administration roles
  • Monitor and analyze the health of your system

Progent's Online BlackBerry-Qualified Consulting Services is Quick and Affordable
For businesses in San Francisco, California who require fast and economical access to a certified BlackBerry support expert, Progent delivers efficient remote assistance from a veteran network support staff who have delivered IT solutions to companies in each state in the country. (See Progent's client testimonials.)

Online consulting services avoids travel costs and lets engineers resolve technical issues rapidly, so you minimize lost productivity. Progent's RIM BlackBerry specialists have been awarded certifications in all BlackBerry solutions and offer professional support in fields including resolving synchronization problems, configuring BlackBerry Enterprise Server (BES), and creating a secure, fault-tolerant system architecture for BlackBerry users. Certifications held and practice areas offered by Progent's BlackBerry experts include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for deploying, administering, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging system based on Exchange Server. Progent's BlackBerry engineer has support skills in important technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can show you how to install and remove BlackBerry smartphone users on Microsoft Exchange and Microsoft Active Directory, configure, track, and manage BlackBerry Enterprise Server, administer BlackBerry smartphones and client accounts, archive and maintain storage groups, apply permissions, install the MDS and IM, implement access control lists, manage Exchange data flow, create, update, and assign WLAN and Virtual Private Network configurations, implement SNMP traps for alerts, and produce management reports based on SNMP data.

Progent's BlackBerry engineer can support your BlackBerry solution in a number of settings such as Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to design, deploy, test, troubleshoot, and produce documentation for a mobile wireless solution based on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's world-class engineering support services for BlackBerry include business and technology needs assessment, system architecture, roll-out planning and execution, performance optimization, configuration of a fault-tolerant environment, information backup and disaster recovery consulting, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your functional goals and to create a mobile wireless system that fits within your IT budget and aligns with your business strategy. Progent can clarify the impact of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing connectivity infrastructure's suitability to accommodate a BlackBerry BES Server, assist you to decide which management approach and equipment match your requirements, and analyze your email and messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make smart choices about options for software editions, server hardware and storage, network design, and application configuration.

To maximize system protection, Progent's BlackBerry-certified expert can help you to select and configure sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and GIAC-qualified security engineers to perform company-wide security assessment and compliance testing and recommend enhancements to account for your BlackBerry solution.

Call or Email Progent to Get Help from a RIM BlackBerry-Qualified Specialist
In order to get in touch with Progent about professional assistance for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or refer to Contact Progent.

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