Overview of Progent's Support Services for RIM BlackBerry Technology
BlackBerry Consulting and Integration ServicesWireless access to messages, contacts, schedules, and the web has become a critical capability of information systems for businesses of all sizes. BlackBerry smartphones are some of the most powerful devices for maintaining anywhere, anytime communications. But the network architecture needed to support RIM BlackBerry handhelds has become steadily more complex as the insistence on fault tolerance and and air-tight security has increased. Progent's RIM certified engineers specialize in providing small businesses world-class IT expertise and technical services that are affordable and efficient.

As a Microsoft Gold certified Partner with more than a decade of experience consulting on MS Exchange, Progent's consultants can give you access to broad expertise for incorporating RIM BlackBerry and Microsoft technology by offering support services such as Microsoft Exchange 2010 support and by offering complementary services like Lync Server deployment and MS Office Communications Server support to help control Instant Messaging and rich presence. Progent's Microsoft SQL Server 2016 consultants and Microsoft SQL Server 2014 experts can set up and repair your SQL database server to operate efficiently with BlackBerry Enterprise Server (BES), and Progent's MS Data Protection Manager experts can help your company to develop archiving and restore procedures to preserve your data and reduce productivity loss in the event of a crash of your messaging solution.

Progent also retains a staff of Cisco qualified CCIE network consultants who are accessible online to provide advanced assistance for designing and repairing your network so that it supports your BlackBerry system with high levels of fault tolerance, scalability, protection, and maintainability. CCIEs are highly-qualified network experts who earn this prestigious certification only as a result of strenuous examination by Cisco. CCIEs are able to resolve even the most complex problems surrounding network architecture, integration, troubleshooting, and maintenance.

Consulting and Technical Help for BlackBerry Enterprise Server (BES)
RIM's advanced solution for administering big groups of BlackBerry devices is the BlackBerry BES Server. This powerful tool allows Exchange Server, Lotus, or Groupwise users to send and receive messages that stay encrypted in wireless transit to ensure optimum security. BlackBerry Enterprise Server also streamlines a broad selection of key administrative jobs that span from BlackBerry deployment and updates to wireless security and high availability.

BlackBerry Enterprise Server Integration Support

Progent's BlackBerry-certified consultants can help you utilize BlackBerry BES Server to perform routine jobs such as:

  • Deploy and manage applications
  • Plan smartphone, program, and IT policy updates
  • Update BlackBerry smartphone software wirelessly
  • Manage user settings with BES Server's extensive library of policies

Progent's BlackBerry-qualified engineers can also help you to use BlackBerry Enterprise Server to implement important tasks not supported by the less advanced BlackBerry Enterprise Server Express. These tasks include:

  • Configure and support BlackBerry's fault-tolerant architecture using VMware
  • Install BlackBerry smartphones wirelessly
  • Establish custom administration roles
  • Automatically track and analyze the integrity of your solution

Progent's Remote BlackBerry-Certified Consulting Services is Fast and Economical
For businesses in San Jose, California who need quick and affordable help from a qualified RIM BlackBerry consultant, Progent provides efficient remote help from a seasoned network support staff who have provided network solutions to organizations in every state in the country. (See Progent's client testimonials.)

Online consulting services avoids travel costs and allows consultants to solve technical issues quickly, so you minimize wasted productivity. Progent's BlackBerry specialists have earned certifications in all BlackBerry technologies and offer expert help in fields such as troubleshooting synchronization problems, configuring BlackBerry BES Server, and creating a secure, high-availability system infrastructure for BlackBerry users. Credentials held and practice areas offered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpA Progent BlackBerry Certified Support Specialist can help your company to perform common support operations including configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account configurations, launching messaging filters, changing user accounts, upgrading BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to operate with your corporate messaging solution. Progent's seasoned experts can in addition help you to resolve a wide array of problems concerning synchronization, device recognition, messaging consistency, web access, wireless connections, Instant Messaging, desktop software configuration, and BlackBerry Desktop Redirector.

As a leader in providing countrywide online help for small company IT networks, Progent can provide responsive and economical access to a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your mobile support expenses at a minimum and, by solving issues quickly, maximizes the output of your BlackBerry smartphone clients.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent can provide the support of a BlackBerry Certified Solution Designer to help you to design, deploy, test, troubleshoot, and produce documentation for a mobile wireless solution built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's high-level consulting services for BlackBerry technology include business and technology needs analysis, system design, installation strategy and execution, performance optimization, design of a fault-tolerant architecture, data backup and business recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your technical goals and to create a mobile wireless environment that meets your information technology budget and aligns with your business plans. Progent can clarify the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing network infrastructure's ability to accommodate a BlackBerry BES Server, assist your organization to decide which management approach and equipment meet your needs, and evaluate your email and messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed choices about alternatives for software editions, server hardware and storage, network topology, and application configuration.

To optimize network protection, Progent's BlackBerry-certified consultant can assist your company to select and enable appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and CISM-qualified security engineers to run network-wide security assessment and compliance validation and recommend enhancements to accommodate your BlackBerry environment.

Call or Email Progent for Support from a RIM BlackBerry-Certified Specialist
If you wish to ask Progent about consulting expertise for BlackBerry mobile wireless technology, call 1-800-993-9400 or refer to Contact Progent.

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