Enterprise-class Remote Consulting and Support Expertise for BlackBerry Technology
BlackBerry Online Configuration SupportSecure and reliable access from smartphones to email systems like Exchange Server, IBM Lotus Domino, or Novell GroupWise is now mandatory for businesses of any size who wish to optimize productivity. Research in Motion's BlackBerry devices and the BlackBerry Enterprise Server (BES) are some of the most popular solutions for building and administering mobile connectivity. However, maintaining productive BlackBerry environments has become challenging because of the sophisticated tools that exist to meet the requirement for world-class protection and fault tolerance. Progent's BlackBerry certified consultants are expert at providing remote consulting expertise for BlackBerry environments, lowering support expenses and resolving problems more quickly than is possible via ordinary on-site consulting.

Progent maintains a large team of online consultants certified to support IT system that include products from all popular suppliers. (Refer to industry certifications of Progent's engineers.) Progent's Cisco CCIE engineers can help your company to manage complex problems with your network environment. Progent's Apple qualified support staff can help you to integrate Macintosh computers with your wireless connectivity solution and can provide expertise with Apple iPhone and iPad integration. Progent's Linux engineers can provide assistance in managing application servers powered by various distributions of Linux including RedHat Linux, SUSE, Debian-GNU, CentOS Linux, Ubuntu, Mandriva, PCLlinuxOS, fedora, and Gentoo Linux. This breadth of expertise allows Progent to offer a convenient solution for any consulting assistance required in mixed-platform environments and avoids the blame game that small businesses often encounter when looking for computer help.

Progent's IT security consultants have earned prestigious security credentials including CISM and Certified Information Systems Security Professional (CISSP). Progent's world-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small businesses include a pair of ultra-affordable security vulnerability testing service bundles that allow small businesses to receive a professional network security evaluation from a Progent security consultant to determine potential risks in the security posture you expose inside and outside your firewall.

Consulting Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) simplifies management and maintenance of BlackBerry smartphones, offering a single platform for controlling key jobs such as smartphone deployment, updates, and retirement and providing a solid infrastructure for data protection and fault tolerance. BlackBerry BES Server delivers seamless communication between Exchange, Novell GroupWise, or Lotus Domino messaging servers and BlackBerry handsets and supports wireless synchronization.

RIM BlackBerry BES Server Integration Help

BES Server provides a wealth of security options starting with automatic encryption of information transmitted between a BlackBerry smartphone and BlackBerry BES Server using AES or Triple Data Encryption Standard (Triple DES). BES Server also permits excellent flexibility in selecting levels of security to meet the special requirements of your mobile network. Progent's BlackBerry authorized engineers can assist you to choose powerful security features and activate them wirelessly. Samples of these over-the-air selectable security features include:

  • Lock down a device
  • Erase information from a missing BlackBerry device
  • Disable Bluetooth
  • Activate built-in protection against malicious attacks

BES Server also provides versatility in determining how to keep mobile users from installing or running unsecure or prohibited software. Progent can assist you to choose protective techniques like:

  • Specify precisely what programs are allowed on the device
  • Block third-party applications from using non-volatile storage on the smartphone
  • Determine which functions third-party programs can use on the device
  • Limit the types of access third-party software running on the smartphone can initialize
  • Block all external software from being loaded or executed on the BlackBerry smartphone

Progent's Online BlackBerry-Certified Consulting Services is Quick and Economical
For businesses in San Jose, California who need quick and affordable help from a qualified BlackBerry support expert, Progent offers effective remote help from a seasoned network support team who have delivered IT solutions to organizations in each state in the U.S. (Refer to Progent's customer testimonials.)

Remote support eliminates travel costs and lets engineers fix technical issues rapidly, allowing you to reduce wasted productivity. Progent's RIM BlackBerry specialists have earned certifications in all BlackBerry solutions and can provide expert support in areas including fixing synchronization issues, setting up BlackBerry Enterprise Server (BES), and creating a secure, high-availability system architecture for RIM BlackBerry users. Certifications held and skill sets mastered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesA Progent BlackBerry Certified Support Specialist can assist you to perform basic technical functions including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, launching messaging filters and auto-signature, modifying user accounts, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to work with your company email solution. Progent's certified service professionals can also help you to troubleshoot a wide array of problems concerning synchronization, handset recognition, messaging reconciliation, web browsing, mobile connections, Instant Messaging, desktop application configuration, and BlackBerry Desktop Redirector.

As a top innovator in delivering countrywide remote consulting services for small company IT networks, Progent can provide fast and economical contact with a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your mobile support costs at a minimum and, by resolving problems quickly, improves the productivity of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist has the skills required to install and support the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry-certified expert can help you to utilize resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical procedures such as resolving enterprise activation issues, registering and removing BlackBerry smartphone users, activating passwords, implementing wireless software loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry consultants can also assist you to operate administration software like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and utilizing wireless LANs for enterprise activation. In addition, Progent can explain the role of IT policies in the BlackBerry BES system and assist your company to define and install sensible security options.

Progent's certified Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your existing Exchange infrastructure for working in conjunction with BlackBerry BES Server or move your BlackBerry solution to the latest edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, administering, monitoring, and maintaining one or several BlackBerry Enterprise Servers in a messaging system based on Microsoft Exchange Server. Progent's BlackBerry-certified consultant has expertise in important areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can help you to install and delete BlackBerry device clients on Exchange Server and Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, archive and maintain storage groups, apply permissions, set up the MDS and IM, install push and pull access control lists, control Exchange data flow, create, update, and assign WLAN and Virtual Private Network configurations, set up SNMP traps, and produce reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can support your BlackBerry solution in a number of settings that can include Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

Call or Email Progent to Get Support from a BlackBerry-Qualified Expert
If you wish to ask Progent about technical help for BlackBerry mobile wireless integration, phone 1-800-993-9400 or go to Contact Progent.

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