Overview of Progent's Consulting Services for BlackBerry Solutions
BlackBerry Consulting and Integration ServicesWireless access to messages, contacts, calendars, and the web is a vital feature of information systems for businesses of any size. RIM BlackBerry handhelds are some of the most powerful solutions for achieving location-independent connectivity. However the infrastructure needed to support BlackBerry smartphones has grown significantly more complex as the insistence on fault tolerance and rock-solid security has increased. Progent's BlackBerry certified engineers specialize in providing small businesses enterprise-class network expertise and troubleshooting services that are economical and effective.

As a Microsoft Gold certified Partner with years of experience working with Microsoft Exchange, Progent can give you access to in-depth assistance in incorporating BlackBerry and Microsoft products by offering services such as Exchange 2010 support and by offering related services like Microsoft Lync Server 2010 deployment and Microsoft Office Communications Server consulting to help control Instant Messaging and Presence. Progent's MS SQL 2016 integration consultants and MS SQL 2014 consultants can configure and troubleshoot your SQL database server to work efficiently with BES Server, and Progent's MS Data Protection Manager specialists can assist your company to design backup and restore procedures to preserve your messaging data and reduce productivity loss in case of a breakdown of your messaging system.

Progent also retains a large team of Cisco certified CCIE network consultants who are available remotely to offer advanced support for designing and troubleshooting your network infrastructure so it supports your BlackBerry solution with a high degree of fault tolerance, scalability, security, and manageability. Cisco Certified Internetwork Experts are highly-qualified networking consultants who are awarded this top-level certification only by completing strenuous examination by Cisco. CCIEs are able to handle the most intractable issues surrounding network design, deployment, repair, and maintenance.

Consulting and Technical Expertise for BlackBerry BES Server
BlackBerry Enterprise Server (BES) simplifies administration and maintenance of RIM BlackBerry smartphones, providing a single platform for controlling key tasks like device installation, upgrades, and deactivation while also providing a solid foundation for data protection and fault tolerance. BlackBerry Enterprise Server delivers seamless integration between Microsoft Exchange Server, Novell GroupWise, or Lotus Domino messaging platforms and BlackBerry users and allows remote synchronization.

RIM BlackBerry Enterprise Server Integration Support

BlackBerry Enterprise Server includes a variety of security capabilities starting with automatic data encryption of messages transmitted between a BlackBerry device and BlackBerry Enterprise Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also allows great versatility in adjusting levels of security to match the special requirements of your company's network. Progent's BlackBerry certified engineers can help your company to choose advanced security features and enable them wirelessly. Samples of these over-the-air configurable security settings are:

  • Disable a smartphone
  • Wipe information from a missing or stolen smartphone
  • Lock out Bluetooth functionality
  • Activate built-in defenses against malicious attacks

BlackBerry Enterprise Server also offers flexibility in selecting ways to keep mobile users from installing or executing unsafe or prohibited applications. Progent can help you to choose blocking processes like:

  • Specify exactly which applications are allowed on the device
  • Prevent external programs from allocating persistent storage on the smartphone
  • Select which resources external programs can access on the BlackBerry smartphone
  • Restrict the types of connections external programs running on the BlackBerry smartphone can establish
  • Prevent all third-party applications from being installed or executed on the BlackBerry device

How Progent Can Help You to Maintain and Support Your BlackBerry Environment
Progent can deliver an experienced engineer who has earned certifications from Research in Motion in all major facets of BlackBerry technology. Progent's BlackBerry consulting services range from troubleshooting synchronization issues to architecting wireless workforce solutions built around BlackBerry BES Server. These BlackBerry certifications and their associated skill sets include:

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist has the skills needed to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry-certified specialist can help you to use tools such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run critical tasks including troubleshooting enterprise activation problems, adding and deleting BlackBerry device clients, setting activation passwords, implementing over-the-air program installation and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry-certified consultants can also assist you to operate management tools like the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and using WiFi for enterprise activation. In addition, Progent can help you understand the function of operational policies in the BlackBerry BES system and assist your company to select and install sensible security options.

Progent's Microsoft-certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Microsoft Exchange Server infrastructure for working in conjunction with BlackBerry Enterprise Server or move your BlackBerry system to the latest version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, administering, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging system powered by Exchange Server. Progent's BlackBerry-certified engineer has support skills in important technologies associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can assist you to install and remove BlackBerry smartphone clients on Exchange Server and Active Directory, configure, track, and administer BlackBerry Enterprise Server, administer BlackBerry devices and client accounts, archive and support storage groups, apply permissions, set up the Mobile Data System and IM, install access control lists, manage Microsoft Exchange data flow, create, update, and apply wireless LAN and Virtual Private Network configurations, implement SNMP traps, and generate management reports to summarize SNMP data.

Progent's BlackBerry engineer can help you with your BlackBerry solution in a number of environments such as Microsoft Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent can provide the support of a BlackBerry Certified Solution Designer to help you to plan, deploy, test, repair, and produce documentation for a wireless environment built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's world-class engineering services for BlackBerry technology include business and network needs assessment, solution design, roll-out planning and execution, performance tuning, configuration of a fault-tolerant environment, information backup and business recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your technical goals and to design a mobile wireless system that meets your information technology budget and aligns with your business plans. Progent can clarify the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's ability to accommodate a BlackBerry BES Server, assist your organization to determine which administration approach and physical components meet your requirements, and analyze your messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make smart decisions concerning alternatives for software editions, server hardware and storage, network design, and application configuration.

To maximize system protection, Progent's BlackBerry expert can help your company to choose and enable sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-certified security specialists to run network-wide security vulnerability and compliance testing and recommend improvements to account for your BlackBerry environment.

Call or Email Progent to Get Support from a RIM BlackBerry-Certified Expert
To contact Progent about professional support for BlackBerry mobile wireless technology, phone 1-800-993-9400 or see Contact Progent.

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