World-class Online Consulting Expertise for BlackBerry Technology
BlackBerry Remote Troubleshooting SupportSecure and dependable access from smartphones to messaging platforms like Microsoft Exchange Server, Domino, or Groupwise has become mandatory for companies of any size who wish to optimize competitiveness. Research in Motion's BlackBerry smartphones and the BlackBerry Enterprise Server are among the premiere solutions for enabling and administering mobile communications. However, maintaining productive BlackBerry systems has become complex due to the advanced tools available to meet the demand for world-class protection and fault tolerance. Progent's BlackBerry certified engineers are expert at delivering remote consulting and support expertise for BlackBerry environments, lowering support costs and taking care of problems more quickly than is feasible via traditional on-site service providers.

Progent has a large team of online engineers certified to maintain IT system that incorporate technology from all major suppliers. (See industry certifications of Progent's engineers.) Progent's Cisco CCIE engineers can assist you to resolve complex issues with your infrastructure. Progent's Apple certified support staff can help you to interface Macintosh computers with your mobile communications environment and can provide support with iPhone and iPad integration. Progent's Linux consultants can offer help in managing servers powered by various distributions of Linux including RedHat Linux, SUSE Linux, Debian-GNU, CentOS, Ubuntu, Mandriva, PCLlinuxOS, fedora, and Gentoo Linux. This breadth of practice areas allows Progent to offer a one-stop source for all consulting assistance required in multi-vendor networks and avoids the blame game that small organization often confront when looking for technical help.

Progent's information technology security consultants have earned top security accreditations including GIAC (Global Information Assurance Certification) and ISSAP. Progent's world-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security services for small businesses include a pair of low-cost security inventory scanning service bundles that allow small businesses to receive an impartial network security assessment from a Progent security consultant to uncover potential risks in the security profile you expose on both sides of your firewall.

Consulting and Technical Help for BlackBerry BES Server
RIM's advanced solution for managing big collections of BlackBerry smartphones is the BlackBerry Enterprise Server. This powerful tool enables Microsoft Exchange, Domino, or Novell GroupWise clients to send and receive messages that stay encrypted in wireless transit to ensure optimum data protection. BES Server also simplifies a wide selection of vital administrative jobs that span from BlackBerry configuration and upgrades to mobile security and high availability.

BlackBerry Enterprise Server Troubleshooting Assistance

Progent's BlackBerry-qualified engineers can assist you to utilize RIM BlackBerry BES Server to perform basic jobs like:

  • Deploy and manage applications
  • Plan device, program, and IT policy updates
  • Upgrade BlackBerry smartphone firmware remotely
  • Manage user and group configurations with BES Server's extensive selection of policies

Progent's BlackBerry-certified engineers can also assist you to utilize BES Server to perform key procedures not supported by the entry-level BlackBerry Enterprise Server Express. These procedures include:

  • Configure and manage BES Server's high-availability infrastructure based on virtual servers
  • Install BlackBerry smartphones remotely
  • Establish custom management roles
  • Monitor and report on the overall health of your solution

Some Ways That Progent Can Help Your Business to Manage and Support Your BlackBerry Solution
Progent can provide an experienced BlackBerry support who has been awarded certifications from Research in Motion in all major aspects of BlackBerry technology. Progent's BlackBerry consulting services range from resolving synchronization issues to designing mobile productivity solutions built around BlackBerry Enterprise Server (BES). These RIM BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Support Specialist
Blackberry HelpProgent's BlackBerry Certified Support Specialist can assist you to carry out basic technical operations including setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, setting up e-mail filters and auto-signature, modifying user accounts, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to run with your company messaging software. Progent's seasoned service professionals can also assist you to resolve a wide range of problems associated with synchronization, handset detection, email consistency, web browsing, mobile connectivity, Instant Messaging, PC application installation, and Desktop Redirector.

As a leader in providing nationwide online help for small company IT networks, Progent offers quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your wireless support costs at a minimum and, by handling problems promptly, improves the output of your BlackBerry clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for deploying, administering, monitoring, and troubleshooting one or several BlackBerry BES Servers in a messaging environment powered by Exchange Server. Progent's BlackBerry engineer has expertise in key areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email structure, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can assist you to add and remove BlackBerry smartphone users on Microsoft Exchange Server and Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry handhelds and user accounts, back up and support storage groups, configure permissions, set up the MDS and Instant Messaging, install access control lists, control Microsoft Exchange data flow, generate, edit, and assign wireless LAN and Virtual Private Network configurations, set up SNMP traps for alerts, and produce management reports based on SNMP results.

Progent's BlackBerry engineer can support your BlackBerry technology in a number of settings such as Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent can provide the support of a BlackBerry Certified Solution Designer to assist your business to plan, install, validate, repair, and document a mobile wireless environment based upon the combination of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's world-class engineering services for BlackBerry include business and network requirements assessment, system architecture, installation planning and execution, performance optimization, design of a fault-tolerant environment, data backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your technical goals and to design a wireless solution that fits within your IT budget and aligns with your business plans. Progent can clarify the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your existing connectivity architecture's ability to accommodate a BlackBerry BES Server, help your organization to determine which administration model and equipment match your needs, and evaluate your email and messaging system topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart choices about alternatives for software editions, processors and storage, network design, and application configuration.

To optimize system protection, Progent's BlackBerry-certified consultant can assist your company to select and enable appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-qualified security engineers to perform network-wide security vulnerability and compliance validation and suggest improvements to accommodate your BlackBerry environment.

Contact Progent to Get Help from a BlackBerry-Certified Consultant
If you wish to contact Progent about consulting support for BlackBerry mobile wireless technology, call 1-800-993-9400 or go to Contact Progent.
















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