World-class Online Consulting and Support Expertise for BlackBerry Technology
BlackBerry Online Troubleshooting HelpSecure and reliable connectivity from smartphones to messaging platforms like Exchange Server, IBM Lotus Domino, or Groupwise has become mandatory for businesses of any size who want to optimize competitiveness. Research in Motion's BlackBerry smartphones and the BlackBerry Enterprise Server are some of the premiere solutions for building and managing mobile communications. But, supporting productive BlackBerry systems has become challenging due to the sophisticated mechanisms that exist to fulfill the requirement for enterprise-class security and fault tolerance. Progent's BlackBerry qualified engineers are experienced at delivering online consulting expertise for BlackBerry environments, lowering support expenses and resolving issues faster than is possible via ordinary on-site consulting.

Progent has a seasoned team of remote engineers qualified to support networks that include products from all popular vendors. (Refer to technical certifications of Progent's consultants.) Progent's Cisco-certified CCIE network engineers can assist your company to resolve challenging problems with your network environment. Progent's Apple qualified specialists can help your business to integrate Macs with your mobile communications solution and can provide expertise with Apple iPhone integration and management. Progent's Linux engineers can provide assistance in managing servers powered by all leading distributions of Linux such as RedHat, SUSE, Debian-GNU, CentOS Linux, Ubuntu, Mandriva Linux, PCLlinuxOS, fedora, and Gentoo. This range of practice areas allows Progent to act as a one-stop solution for IT assistance required in mixed-vendor networks and eliminates the blame game that small companies often encounter when trying to find technical support.

Progent's network security engineers have been awarded prestigious security certifications including Global Information Assurance Certification and Information System Security Architecture Professional. Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security consulting services for small companies include two ultra-affordable security inventory scanning service packages that allow small companies to receive an independent security assessment from a Progent security consultant to uncover potential weaknesses in the security posture you expose on both sides of your firewall.

Consulting Expertise for BlackBerry Enterprise Server
RIM's advanced solution for managing large groups of BlackBerry devices is the BlackBerry Enterprise Server (BES). This powerful software allows Exchange, IBM Lotus Domino, or Groupwise clients to transmit and receive messages that stay encrypted in transit to ensure optimum security. BlackBerry Enterprise Server also streamlines a wide selection of key management jobs that span from BlackBerry deployment and updates to wireless security and high availability.

RIM BlackBerry Enterprise Server Configuration Support

Progent's BlackBerry-certified consultants can assist you to use RIM BlackBerry BES Server to do routine jobs such as:

  • Deploy and manage applications
  • Plan smartphone, program, and IT policy updates
  • Upgrade BlackBerry smartphone firmware wirelessly
  • Manage user settings with BlackBerry's vast selection of IT policies

Progent's BlackBerry-certified consultants can also assist your company to utilize BES Server to implement key tasks not available with the entry-level BlackBerry BES Server Express. These tasks include:

  • Install and support BES Server's high-availability architecture based on virtual servers
  • Install BlackBerry devices wirelessly
  • Set custom management roles
  • Automatically track and analyze the overall health of your system

Professional RIM BlackBerry Consulting Support Services Offered Remotely from Progent
Progent's certified RIM BlackBerry support specialists are available remotely to provide expert assistance to businesses in the San Jose area or anywhere in the state of California. Progent's experienced remote consulting experts have helped businesses resolve network issues and reduce IT service costs in each state in the United States and established a large base of loyal clients. (Refer to Progent's client testimonials.)

Progent can provide online help for a broad selection of technologies associated with RIM BlackBerry products including synchronization, configuration with Microsoft Exchange, setting up BlackBerry BES Server, and strengthening wireless security. Important RIM BlackBerry credentials awarded to Progent's support experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry Consulting FirmProgent's BlackBerry Certified Support Specialist can assist you to perform common support operations such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, launching messaging filters, changing user accounts, upgrading BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your company email software. Progent's seasoned service professionals can also assist you to resolve a broad range of problems associated with synchronization, device recognition, email reconciliation, web access, mobile connectivity, IM, desktop software installation, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide online support for small business networks, Progent offers fast and economical contact with a BlackBerry Certified Support Specialist. Progent's online support skills keeps your wireless technical support costs low and, by dealing with issues promptly, maximizes the output of your BlackBerry users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, administering, monitoring, and maintaining one or several BlackBerry Enterprise Servers in a messaging environment powered by Exchange Server. Progent's BlackBerry engineer offers support skills in important areas related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can help you to add and remove BlackBerry smartphone users on Exchange and Microsoft Active Directory, configure, track, and manage BlackBerry Enterprise Server, manage BlackBerry handhelds and client accounts, back up and support storage groups, apply permissions, install the MDS and Instant Messaging, install access control lists, manage Exchange data flow, generate, update, and assign WLAN and VPN configurations, set up SNMP traps, and produce reports to summarize SNMP data.

Progent's BlackBerry-certified consultant can help you with your BlackBerry solution in a variety of environments that can include Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to help your company to plan, deploy, test, repair, and document a wireless solution built on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's advanced engineering support services for BlackBerry include business and network needs assessment, system architecture, roll-out planning and execution, performance optimization, configuration of a fault-tolerant environment, data backup and business recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your technical objectives and to create a wireless solution that meets your information technology budget and supports your business strategy. Progent can clarify the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your current network architecture's suitability to accommodate a BlackBerry Enterprise Server, help your organization to decide which management approach and equipment match your requirements, and analyze your email and messaging environment topology. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed choices about alternatives for software editions, processors and storage, network architecture, and application set up.

To maximize system protection, Progent's BlackBerry-certified expert can help your company to select and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISSP and CISM-certified security specialists to run company-wide security vulnerability and compliance validation and recommend enhancements to support your BlackBerry environment.

Call or Email Progent to Get Assistance from a BlackBerry-Certified Consultant
If you wish to get in touch with Progent about consulting expertise for BlackBerry mobile wireless technology, call 1-800-993-9400 or go to Contact Progent.
















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