Enterprise-class Remote Consulting Expertise for BlackBerry Environments
BlackBerry Online Troubleshooting AssistanceSecure and uninterrupted connectivity from smartphones to collaborative messaging systems like Exchange Server, IBM Lotus Domino, or Novell GroupWise is now a necessity for businesses of any type who want to maximize productivity. RIM's BlackBerry devices and the BlackBerry BES Server are some of the premiere technologies for enabling and managing wireless communications. But, maintaining efficient BlackBerry environments is increasingly challenging due to the advanced mechanisms that exist to meet the demand for enterprise-class protection and fault tolerance. Progent's BlackBerry certified consultants are experienced at delivering remote consulting and support services for BlackBerry environments, reducing service expenses and taking care of problems more quickly than is feasible with traditional on-premises service providers.

Progent maintains a large group of online engineers qualified to maintain IT system that include technology from all popular vendors. (Refer to technical certifications of Progent's engineers.) Progent's Cisco-certified CCIE network engineers can help you to resolve challenging issues with your network environment. Progent's Apple certified experts can assist you to integrate Macs with your wireless communications solution and can provide help with iPhone integration and management. Progent's Linux engineers can offer expertise in managing servers powered by various distributions of Linux such as RedHat Linux, SUSE Linux, Debian GNU/Linux, CentOS, Ubuntu, Mandriva Linux, PCLlinuxOS, fedora Linux, and Gentoo. This breadth of support skills allows Progent to act as a one-stop solution for IT support needed in multi-platform networks and eliminates the blame game that small companies often encounter when trying to find technical help.

Progent's information technology security engineers have earned top security credentials such as CISM and ISSAP. Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security services for small companies include two low-cost security penetration testing service bundles that allow small businesses to receive a professional security evaluation from a Progent security engineer to determine potential risks in the security posture you present inside and outside your firewall.

BlackBerry Enterprise Server Consulting and Technical Help
The BlackBerry Enterprise Server gives businesses a centralized and safe source for incorporating BlackBerry smartphones into their email, collaboration, and software application infrastructure. BlackBerry BES Server enables mobile BlackBerry users to connect to Microsoft Exchange, IBM Lotus Domino, or Novell GroupWise email and to synchronize BlackBerry handsets with PC desktops to achieve consistent information for applications such a calendars, contact lists, to-do lists, instant messaging, and specialized business software. Due to BlackBerry BES Server integration with Exchange, users with BlackBerry handsets have push-based connectivity with Exchange email and to instant messaging-aware software via Microsoft Communications Server and Lync Server support.

BlackBerry BES Server Help

Progent's BlackBerry-qualified engineers can show you how to plan, configure, and maintain BlackBerry Enterprise Server so that you improve the productivity of BlackBerry clients, streamline the management of a BlackBerry environment, and reduce the expense of supporting mobile workers.

Professional RIM BlackBerry Technical Support Services Offered Remotely from Progent
Progent's certified BlackBerry support specialists are available by phone to deliver prompt assistance to companies in the San Jose area or throughout the state of California. Progent's seasoned online technical support experts have helped businesses solve network issues and reduce support expenses in each state in the country and established a substantial following of satisfied clients. (See Progent's customer testimonials.)

Progent can provide remote assistance for a broad array of issues associated with RIM BlackBerry software and devices including synchronization, integration with Exchange, managing BlackBerry Enterprise Server (BES), and improving wireless security. Major BlackBerry credentials earned by Progent's consulting experts include:

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to configure and troubleshoot the BlackBerry BES Server in an Exchange Server environment. Progent's BlackBerry-certified specialist can assist you to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical tasks including resolving enterprise activation issues, registering and removing BlackBerry smartphone users, setting activation passwords, configuring over-the-air program loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry engineers can also show you how to operate administration tools like the BlackBerry Administration Service for role-based management, resolving file attachment and data flow issues, and using wireless LANs for enterprise activation. In addition, Progent can help you understand the function of operational policies in the BlackBerry BES system and help your company to define and implement appropriate security options.

Progent's certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Exchange infrastructure for working smoothly with BlackBerry Enterprise Server or migrate your BlackBerry solution to the latest edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for installing, managing, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email system powered by Microsoft Exchange Server. Progent's BlackBerry consultant has support skills in important technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database architecture, Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can assist you to add and delete BlackBerry smartphone users on Exchange and Windows Active Directory, configure, track, and administer BlackBerry BES Server, administer BlackBerry devices and client accounts, archive and maintain storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, implement push and pull access control lists, control Microsoft Exchange data flow, generate, update, and assign wireless LAN and VPN configuration sets, set up SNMP traps for alerts, and generate management reports to summarize SNMP data.

Progent's BlackBerry expert can support your BlackBerry solution in a number of settings such as Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent offers the services of a BlackBerry Certified Solution Designer to help your company to design, deploy, test, repair, and produce documentation for a wireless solution based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry include business and technology needs analysis, system design, installation strategy and execution, performance optimization, configuration of a fault-tolerant environment, information backup and business recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your operational objectives and to design a wireless environment that meets your IT budget and aligns with your business plans. Progent can clarify the impact of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing network architecture's ability to accommodate a BlackBerry BES Server, assist your organization to determine which administration model and hardware products meet your requirements, and evaluate your email and messaging system configuration. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart choices about alternatives for software editions, server hardware and storage, network design, and application configuration.

To optimize system protection, Progent's BlackBerry expert can help you to choose and configure sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-certified security specialists to perform network-wide security vulnerability and compliance testing and suggest improvements to accommodate your BlackBerry solution.

Contact Progent to Get Support from a BlackBerry-Certified Expert
If you wish to get in touch with Progent about consulting help for BlackBerry wireless technology, phone 1-800-993-9400 or refer to Contact Progent.

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