Expert Online Service for San Mateo, California Small Business Computers from World-class Engineers
Small businesses have traditionally been underserved by large network service firms. Many small companies allow themselves to become overly dependent on freelance consultants or small consulting firms who lack the size or broad skill sets to respond promptly or efficiently to network emergencies. Other small companies resort to giant service firms that employ personnel trained to provide by-the-numbers fixes for common issues but who do not have the experience and technical scope to handle the variety of configurations and absence of standardization that characterizes small business IT networks.

Progent's time-tested methodology for providing low-cost and effective network support to small businesses has made Progent among the most respected Microsoft Gold IT consulting firms in the United States. Progent has delivered online help to businesses in every state in the United States and offers in-person technical support in most zip codes.

For larger companies, Progent offers co-sourcing and project management services to reinforce the subject matter expertise of your internal network support group. This can cut costs and help meet schedules for major IT initiatives such as application design and development, business continuity planning and testing, security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition provide access to certified experts to help your company to plan and implement your cloud strategy.

Core Practice Areas Serviced by Progent for Businesses in San Mateo, California
Progent's team of industry certified support professionals provides assistance for all aspects of information technology used by businesses of any size. Technologies supported by Progent in San Mateo include:

Support Delivery Alternatives for San Mateo, California Companies
Progent has a selection of options for providing small and midsize businesses and local governments with cost-effective computer services for technical support, system architecture, hosting, and network administration. Progent's model for providing network support is based on the Help Desk Call Center operational structure common to larger IT support groups. Progent's Help Desk Call Center Service Model ensures rapid support, thorough service documentation, consistent follow-up, and tight expense control for an array of network support delivery alternatives that include remote troubleshooting, onsite support, top-level consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's certified support professionals can assist customers to troubleshoot and repair network issues without the expense or time loss of in-person service visits. The background of Progent's IT engineers allows them to handle most network problems rapidly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-based registration procedure for first-time customers to address urgent situations and Progent charges per minute with no sign-up charges or minimums, so you pay only for the help you receive. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Learn more details concerning Progent's online network troubleshooting services.

  • On-site Support
    Progent offers on-site computer support for signed-up clients in larger cities in the U.S. Progent's onsite support technicians can work in conjunction with Progent's remote service experts to deliver small businesses the best of both worlds: hands-on service professionals when you require them plus the on-line help of Progent's seasoned staff of IT consultants, security specialists, and business software developers. The wait time for in-person service visits is typically under one business day. There is no sign-up or retainer fee for becoming a Progent customer for onsite service. Find out more details concerning how to sign up for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are designed for small and midsize businesses and local governments who need fast and dependable support from an online Help Desk Call Center with efficient telephone support, online troubleshooting tools, and enough technical strength for all needed escalation. Since smaller companies usually have limited IT budgets and can provide scant executive attention for dealing with network support tasks, Progent's Helpdesk Outsourcing Services could be the most efficient way to ensure that small business computer systems stay up and running. Read more concerning Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent offers small companies affordable availability of world-class IT professionals who can provide help with vital products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network protection engineering, fault tolerant it system design, server virtualization strategies, plus configuration, programming and support for business applications including accounting, ERP, management reporting, CRM, and productivity suites. Progent can provide assistance with short-term projects such as office moves and major software upgrades, longer term projects such as business reporting application development and customization, database application development and DBA services, and web design, on-going services such as network monitoring and network administration, or urgent response such as data restoration and malware removal.

  • Application Server Hosting
    Progent offers hosting for vital business applications such as Exchange Server and MS SQL in order to provide small companies with greater levels of reliability, protection, and recoverability than is possible using the class of internal data center that is practical for the majority of small and midsize companies. Because Progent utilizes the same facilities that support the gear of many of the planet's largest information technology companies, Progent can save you the expense of creating and maintaining the infrastructure required for enterprise-class cooling, power failover, and redundant Internet access. For hosted application servers, Progent can also ensure that patches and service packs stay current, protection and performance is constantly monitored, and systems and data files are regularly archived and ready for complete and rapid restoration. Learn more concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for all of a small or midsize company's servers in an environment that not only delivers the top level of dependability and expandability but that is also simple for clients to transfer to another service provider or to bring internally when your circumstance warrants it. Progent's Private Cloud hosting service is structured around mature virtual server techniques that allow small businesses with mixed environments to save dramatically on the expense of capital equipment, system maintenance, and IT management while achieving world-class dependability and an unparalleled degree of vendor independence. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered solution, can handle the mixed- platform and loosely standardized networks common with small companies, and retains ownership of the software in the client's hands so that migrating to a new virtual host is fast, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting service while still offering all the savings related to SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent can provide expert online consulting to help businesses of any size connect their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that combine local IT assets along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 integration solutions with on-premises Exchange, Azure planning and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing advanced consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.

Why Progent Is the Smart Choice for San Mateo, California Businesses
Progent's size, scope of technical skill, and familiarity with enterprise IT consulting enable small businesses to sidestep the problems associated with over reliance on thinly staffed support firms or individual consultants.

Teaming with Progent allows your small business to:

  • Avoid Excessive Dependence on Freelance Consultants
    For IT services, small companies sometimes depend heavily on independent engineers. Though freelance support providers have lower overhead than larger IT service firms and can typically bill nominally lower fees, freelancers are occasionally too busy to respond quickly to critical situations. If a freelance consultant is busy with another client, sick, on travelling, or in class, the lack of backup staff may require your business to go without assistance during a crisis. The more your company expands, network unavailability or problems with line-of-business applications get more costly. The money you thought you were conserving on a freelancer can be eaten up fast because of lower productivity. Also, when independent consultants confront new technologies, the unavailability of a big consulting group to count on for advice forces them to train in place while your organization winds up with the costs for their continuing training.

  • Gain Access to Expertise in Complex Network Issues
    The majority of smaller support organizations or freelance consultants who concentrate on small business IT consulting are capable of providing routine fixes but don't have the seasoning to work efficiently with complex IT infrastructures that have mixed operating systems, multiple sites, VoIP systems, mobile workers, integrated accounting and analytical applications, eCommerce, and custom business software. Progent's experience with worldwide companies and Progent's large staff of specialists can benefit your company because enterprise networks are by nature complex, support problems require in-depth understanding of in many technical areas, and reaching an acceptable degree of robustness, availability, and protection calls for enterprise-proven best practices.

  • Create a Solid Basis for Growth
    Small companies often start with a network implemented on a tight budget. Lacking a strong basis, a series of band-aid repairs often get piled on top of a tenuous structure. As a business grows, reliability and expandability problems can undermine the success of the organization. Such networks require proper assessment, intelligent business analysis, and broad-based experience to migrate to a network infrastructure that can act as the reliable basis to meet current business requirements and ease future growth.

  • Partner with Solution Consultants, Not Product Resellers
    Small companies need guidance and insight to work through an ever more complicated array of IT alternatives available for enabling business growth and enhancing productivity. Businesses do not need an IT engineer or support organization that attempts to sell them a product. Progent eliminates conflicted motives by not reselling any products. Progent sells consulting and services exclusively. This permits Progent to align consulting support services with the real interests of customers. Mixing IT consulting and product reselling can lead to a conflict where the recommended solution is based on a preselected vendor rather than being based on the actual requirements of a small business.

Get in Touch with Progent
In case your San Mateo, California company wants to contact Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Fast Remote Network Assistance
For immediate remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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