Fast, Affordable Remote Network Troubleshooting for San Mateo, California Small Companies
For more than twenty years, Progent has specialized in delivering enterprise-quality network support services to customers with small-company IT budgets. Progent has developed a powerful support system that includes a low-overhead, tightly connected virtual office infrastructure, custom online troubleshooting technology, a substantial pool of consultants certified in a broad array of technical practice areas, a Help Desk Call Center service structure that promotes efficiency and ensures follow-through, a global team of remote support experts, on-site service availability for the majority of most zip codes in the United States, and a company ethos committed to resolving network problems in the shortest time and at the least cost to clients.

For mid-size and large companies, Progent can provide co-sourcing and project management support to reinforce the subject matter expertise of your in-house network support team. Co-sourcing can cut costs and help meet schedules for major IT initiatives such as application development, disaster recover/business continuity planning, network security evaluations, merging datacenters, or technology migrations.

Progent can in addition provide the services of accredited consultants to help your business to plan and implement your cloud computing strategy.

Main Practice Areas Supported by Progent for San Mateo, California Office Networks
A Microsoft-certified Partner consulting firm with a large group of Cisco CCIE networking experts and Apple accredited consultants, Progent provides emergency assistance and affordable remote consulting to San Mateo, CA small businesses for a wide array of computer technologies including:

Support Delivery Alternatives Available for San Mateo, California Companies
Progent has a variety of options for providing small and midsize businesses and local governments with cost-effective IT services for troubleshooting, system architecture, hosting services, and network management. Progent's model for delivering network support is built on the Help Desk Call Center structure common to big IT groups. Progent's Help Desk Call Center Support Model ensures fast response, comprehensive activity documentation, reliable follow-through, and tight cost control for a range of network service delivery options that include remote troubleshooting, onsite help, top-level consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and scheduled online assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's seasoned support experts can assist customers to analyze and fix hardware and software issues without the cost or delay of on-premises service calls. The background of Progent's IT consultants makes it possible to resolve most IT issues quickly. For complex issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-accessible registration procedure for new clients to accommodate urgent situations and Progent bills by the minute with no startup charges or time minimums, so you pay only for the assistance you get. Specialists available online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security professionals. Find out more information about Progent's online network support services.

  • On-site Support
    Progent provides on-site technical support for registered clients in major metropolitan areas in the U.S. Progent's onsite support technicians can work in conjunction with Progent's online service experts to deliver small businesses the ideal combination: onsite support technicians when you need them plus the remote help of Progent's seasoned team of IT engineers, security professionals, and business application programmers. The wait time for on-site support visits is usually under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises support. Learn more details about how to sign up for Progent's onsite computer support.

  • Help Desk
    Progent's Helpdesk Services are designed for small and midsize businesses and local governments who require fast and reliable support from a professional Contact Center with effective phone support, online repair capability, and sufficient technical depth for full escalation. Since small and midsize businesses usually are constrained by limited information technology funds and can spare scant executive attention for handling IT support, Progent's Helpdesk Outsourcing Services could be the most efficient way to ensure that business computer systems are always productive. Learn more details about Progent's Help Desk Call Center services.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable access to enterprise-class consultants who can deliver assistance with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, network protection engineering, high availability it system engineering, virtual server strategies, plus integration, customization and training for small business software such as financials, ERP and MRP, reporting, CRM, and productivity software. Progent can help with short-term projects including site moves and massive software upgrades, extended projects such as management information application programming and support, database software programming and DBA services, and web development, continuing support such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and network administration, or urgent services such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for key applications such as Exchange Server and MS SQL to provide small companies with greater levels of reliability, security, and performance than is feasible with the type of on-site data center that is realistically affordable for most small companies. Because Progent utilizes the same facilities that support the equipment of many of the world's largest IT companies, Progent can save you the expense of creating and maintaining the systems required for world-class environmental control, power failover, and redundant Internet access. For managed applications, Progent can also make sure that upgrades and service packs stay current, protection and efficiency is continually monitored, and systems and data files are regularly backed up and ready for full and rapid restoration. Learn more concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for the entirety of a small organization's servers in an environment that not only delivers the highest level of dependability and scalability but that is in addition convenient for clients to transfer to a different support provider or to bring in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is based on proven virtual server technologies that permit small businesses with mixed environments to save dramatically on the expense of hardware, system support, and IT management while achieving enterprise-class reliability and an unparalleled degree of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered package, can support the mixed- platform and loosely standardized networks typical of smaller companies, and retains control of the software in the customer's hands so that migrating to a different virtual system is fast, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still providing all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide expert online consulting support to help organizations of all sizes connect their information networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and administer cost-effective environments that support Windows and Linux operating systems and applications in either cloud-based systems or in hybrid topologies that utilize on-premises resources as well as cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's low-cost ProSight portfolio of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the complete malware attack progression including blocking, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to security threats from all vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools packaged within one agent managed from a single console. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also help your company to set up and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of critical files, applications and virtual machines that have become lost or damaged due to hardware failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating time-consuming network management processes, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of top data security companies to provide web-based management and world-class security for your inbound and outbound email. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your Progent engineering consultant so that all potential problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and safeguard information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security standards, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent backup/recovery expert. The interview is designed to evaluate your organization's ability to stop or recover rapidly from a ransomware attack. Progent will work with you personally to gather information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup/recovery environment that aligns with your business requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and office productivity programs used by most small and mid-size businesses. As a Cisco-certified partner, Progent also offers expertise for an increasingly complex collection of infrastructure products such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-certified security consultants, CISM-authorized security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals offer a company-wide view of system security and can help with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and government mandates for IT information security and reporting.

The scope and depth of Progent's engineering team offer a powerful array of advantages to organizations trying to maximize the business value of their information system within a realistic budget. These advantages include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco qualified consultants average more than a decade of hands-on professional experience, at the forefront of IT support, performing a broad range of IT projects for an extensive mix of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its support personnel. This means that you get not just world-class IT help, but also a support engineer with proven methods for resolving actual IT problems rapidly. Read more about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to charge for remote support and in-person visits by the minute. Consequently, you pay exclusively for delivered support. Progent does not impose a higher rate for off-hours or urgent support, and Progent does not bill for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no registration charge and requires no retainer for services provided during normal working hours. Many support organizations demand substantial minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity eliminates king-size invoices for fast solutions. An additional advantage of granular pricing is that your company are not tempted to permit simple issues to fester until they become major ones. Find out more about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Support
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or small service organizations who provide minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation sent by every staff member to every customer. The practice of documenting and organizing service records results in more effective service and eliminates a variety of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information. Find out more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their scope, Progent is able to focus on offering high-value skills where Progent faces little competition. Small companies who utilize independent consultants or who maintain internal support personnel benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more reliable, protected, and efficient. Find out more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your San Mateo, California company wants to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Network Assistance
For fast online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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