Quick, Low-cost Remote Computer Network Troubleshooting for San Mateo, California Small Companies
For over twenty years, Progent has focused on providing enterprise-class computer support to clients who have small-company IT budgets. Progent has built a unique service system that includes a low-overhead, seamless virtual office network, custom online repair tools, a large team of consultants accredited in a wide array of technical practice areas, a Call Center operational structure that maximizes efficiency and guarantees follow-through, a global team of on-line support experts, on-site service dispatching for the majority of most zip codes in the U.S., and a corporate ethos focused on resolving technical issues in the least time and at the least cost to clients.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to supplement the technical skills of your internal IT service personnel. Co-sourcing can cut costs and help meet schedules for major IT initiatives such as software programming, business continuity preparedness, network security audits, office consolidations, or technology migrations.

Progent can also offer access to certified experts to assist your company to design and execute a sensible cloud strategy.

Primary IT Areas Supported by Progent for Businesses in San Mateo, California
Progent's team of world-class support professionals provides support for virtually all aspects of network technology deployed by businesses of any size. Practice areas supported by Progent in and around San Mateo include:

Service Delivery Options for San Mateo, California Companies
Progent has a variety of options for providing small companies with affordable computer services for troubleshooting, system architecture, hosting services, and network administration. Progent's paradigm for delivering IT support services is built on the Help Desk structure common to big IT support groups. Progent's Helpdesk Service Mechanism ensures rapid response, comprehensive activity records, consistent follow-through, and tight expense control for a range of IT support delivery modes that include online repairs, on-premises help, top-level consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center provides urgent and routine remote support for Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's seasoned service professionals can assist clients to troubleshoot and repair hardware and software problems without the expense or time loss of on-premises support visits. The background of Progent's network consultants allows them to handle most network problems quickly. For complex issues, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-accessible signup process for first-time customers to accommodate urgent network problems and Progent charges by the minute with no sign-up fees or minimums, so you are invoiced only for the assistance you get. Experts you can access remotely include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and GIAC-certified security professionals. Learn additional details about Progent's remote network support expertise.

  • Onsite Support
    Progent offers onsite technical assistance for signed-up clients in larger cities in the United States. Progent's on-site support technicians can operate in conjunction with Progent's online support experts to deliver small and midsize companies the ideal combination: on-premises support professionals when you need them plus the remote help of Progent's worldwide staff of network consultants, security professionals, and business application programmers. The response time for in-person support calls is usually less than one business day. There is no start-up or retainer fee for registering as a Progent client for onsite service. Find out more details concerning how and why to sign up for Progent's in-person network service.

  • Help Desk
    Progent's Help Desk Call Center Services are intended for all companies who require prompt and reliable access to an online Help Desk with efficient phone support, remote troubleshooting capability, and enough technical depth for all needed problem escalation. Since small and midsize companies typically are constrained by tight IT budgets and can provide little executive attention for dealing with IT support tasks, Progent's Helpdesk Services can be the most cost-effective way to ensure that small business information networks are always productive. Read more about Progent's Help Desk services.

  • IT Consulting Services
    Progent provides small companies budget-friendly access to world-class IT professionals who can provide assistance with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, network protection consulting, non-stop network design, virtual server solutions, plus integration, programming and support for business software such as financials, ERP and MRP, reporting, sales automation, and office productivity packages. Progent can help with short-term projects such as office moves and major software upgrades, longer term initiatives such as business analytics software programming and support, database application programming and DBA support, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and network administration, or urgent response like data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for key applications such as Exchange and MS SQL to provide small and midsize businesses with greater degrees of dependability, protection, and recoverability than is possible using the type of internal data center that is practical for most small and midsize companies. Because Progent utilizes the same data centers that host the equipment of many of the world's biggest IT companies, Progent can save you the investment in creating and managing the infrastructure required for enterprise-class environmental control, electrical failover, and redundant Internet access. For managed application servers, Progent can also ensure that patches and service packs stay updated, security and performance is constantly monitored, and systems are regularly archived and ready for complete and prompt restoration. Learn more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting services for the entirety of a small or midsize organization's production servers in a setting that not only provides the highest degree of availability and expandability but that is in addition convenient for customers to transfer to a different service provider or to bring internally when your situation calls for it. Progent's Private Cloud hosting is based on tested virtual server technologies that permit small businesses with multi-vendor environments to benefit significantly on the costs of hardware, system support, and IT management while achieving world-class reliability and an unparalleled level of vendor flexibility. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally administered service, can support the mixed- platform and loosely standardized environments typical of smaller businesses, and retains ownership of the software licenses in the client's possession so that migrating to a new virtualized host is fast, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still providing all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced remote consulting support to help organizations of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that combine physical resources along with public clouds. To help you to incorporate public cloud services with networks, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting support remotely, and Progent can help you complete your cloud integration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight family of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security companies to deliver centralized management and world-class protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This reduces your exposure to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper layer of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the entire threat progression including blocking, infiltration detection, containment, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates your backup processes and enables fast recovery of vital files, apps and VMs that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, enhance and debug their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating devices that need critical software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your IT system operating at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT personnel and your assigned Progent consultant so that all potential issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an objective assessment of the health of their network. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security regulations, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.

Why Progent Is the Smart Alternative for San Mateo, California Businesses
Progent's staff size, breadth of technical skill, and experience with enterprise IT support enable small and midsize businesses to sidestep the pitfalls related to over dependence on thinly staffed service firms or individual consultants.

Teaming with Progent's Experts enables your business to:

  • Prevent Excessive Reliance on Freelance Consultants
    For network services, smaller businesses sometimes rely excessively on independent consultants. Though freelance service providers carry lower overhead than more substantial IT service firms and can afford to bill apparently lower rates, they are sometimes too overworked to respond quickly to critical situations. If an independent engineer is busy with different customer, ill, on travelling, or in class, the absence of replacement personnel may force your company to wait for help during an emergency. As your small business grows, network downtime or difficulties with line-of-business programs become more costly. The dollars you believed you were saving on a freelancer can disappear fast due to lost productivity. Also, when freelance consultants encounter new technologies, the lack of a large consulting group to depend on for advice forces them to train on the job while your business ends up with the bill for their continuing training.

  • Gain Access to Expertise in Advanced Information Technology Solutions
    Many smaller support organizations or freelance consultants specializing in small business IT consulting may excel at delivering connect-the-dots fixes but lack the background to deal efficiently with complicated network infrastructures with a variety of operating systems, multiple sites, VoIP systems, mobile clients, interconnected financial and operational software, eCommerce, and specialized line-of-business applications. Progent's experience with worldwide companies and Progent's extensive staff of specialists can benefit your small business because enterprise environments are characteristically complicated, support problems require in-depth knowledge in many technical disciplines, and achieving a high degree of robustness, availability, and security calls for industry-tested leading practices.

  • Build a Solid Foundation for Growth
    Small businesses often start with an IT system implemented on a shoestring budget. Lacking a proper architecture, a sequence of improvised fixes often get thrown onto of a marginal foundation. As a company evolves, reliability and scalability problems can undermine the productivity of the business. Such environments require proper evaluation, intelligent business analysis, and in-depth expertise to upgrade to an IT infrastructure that will act as the reliable foundation to meet critical business requirements and ease future expansion.

  • Partner with Solution Finders, Not Resellers
    Small businesses require guidance and insight to work through an ever more complex array of technology alternatives available for accelerating business growth and enhancing efficiency. Businesses do not need a network consultant or support organization that tries to sell them a product. Progent avoids conflicted motives by not reselling any products. Progent provides services and expertise exclusively. This permits Progent to align consulting services with the genuine interests of customers. Mixing IT consulting and product reselling can result in a conflict where the proposed solution is built around a preselected vendor rather than being based on the actual requirements of a small business.

How to Contact Progent
In case your San Mateo, California company needs to contact Progent for network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Immediate Online Technical Support
For fast online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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