Expert Online Service for San Mateo, California Small Business Computers from World-class Engineers
Small businesses have traditionally been underserved by large network service firms. Many small companies allow themselves to become overly dependent on freelance consultants or small consulting firms who lack the size or broad skill sets to respond promptly or efficiently to network emergencies. Other small companies resort to giant service firms that employ personnel trained to provide by-the-numbers fixes for common issues but who do not have the experience and technical scope to handle the variety of configurations and absence of standardization that characterizes small business IT networks.

Progent's time-tested methodology for providing low-cost and effective network support to small businesses has made Progent among the most respected Microsoft Gold IT consulting firms in the United States. Progent has delivered online help to businesses in every state in the United States and offers in-person technical support in most zip codes.

For larger companies, Progent offers co-sourcing and project management services to reinforce the subject matter expertise of your internal network support group. This can cut costs and help meet schedules for major IT initiatives such as application design and development, business continuity planning and testing, security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition provide access to certified experts to help your company to plan and implement your cloud strategy.

Core Practice Areas Serviced by Progent for Businesses in San Mateo, California
Progent's team of industry certified support professionals provides assistance for all aspects of information technology used by businesses of any size. Technologies supported by Progent in San Mateo include:

Support Delivery Alternatives for San Mateo, California Companies
Progent has a selection of options for providing small and midsize businesses and local governments with cost-effective computer services for technical support, system architecture, hosting, and network administration. Progent's model for providing network support is based on the Help Desk Call Center operational structure common to larger IT support groups. Progent's Help Desk Call Center Service Model ensures rapid support, thorough service documentation, consistent follow-up, and tight expense control for an array of network support delivery alternatives that include remote troubleshooting, onsite support, top-level consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's certified support professionals can assist customers to troubleshoot and repair network issues without the expense or time loss of in-person service visits. The background of Progent's IT engineers allows them to handle most network problems rapidly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-based registration procedure for first-time customers to address urgent situations and Progent charges per minute with no sign-up charges or minimums, so you pay only for the help you receive. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Learn more details concerning Progent's online network troubleshooting services.

  • On-site Support
    Progent offers on-site computer support for signed-up clients in larger cities in the U.S. Progent's onsite support technicians can work in conjunction with Progent's remote service experts to deliver small businesses the best of both worlds: hands-on service professionals when you require them plus the on-line help of Progent's seasoned staff of IT consultants, security specialists, and business software developers. The wait time for in-person service visits is typically under one business day. There is no sign-up or retainer fee for becoming a Progent customer for onsite service. Find out more details concerning how to sign up for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are designed for small and midsize businesses and local governments who need fast and dependable support from an online Help Desk Call Center with efficient telephone support, online troubleshooting tools, and enough technical strength for all needed escalation. Since smaller companies usually have limited IT budgets and can provide scant executive attention for dealing with network support tasks, Progent's Helpdesk Outsourcing Services could be the most efficient way to ensure that small business computer systems stay up and running. Read more concerning Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent offers small companies affordable availability of world-class IT professionals who can provide help with vital products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network protection engineering, fault tolerant it system design, server virtualization strategies, plus configuration, programming and support for business applications including accounting, ERP, management reporting, CRM, and productivity suites. Progent can provide assistance with short-term projects such as office moves and major software upgrades, longer term projects such as business reporting application development and customization, database application development and DBA services, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or urgent services such as data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications like Exchange Server and Microsoft SQL to provide small and midsize companies with higher degrees of reliability, security, and recoverability than is possible using the class of internal data center that is realistically affordable for most small businesses. Since Progent uses the same facilities that support the gear of some of the world's largest information technology organizations, Progent can save you the cost of creating and managing the systems needed for world-class environmental control, power backup, and uninterruptible Internet connectivity. For managed applications, Progent can also see to it that patches and revisions remain updated, security and performance is constantly tracked, and systems are regularly backed up and available for full and prompt restoration. Learn more about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting services for the entirety of a small organization's production servers in an environment that not only delivers the highest level of availability and expandability but that is also convenient for customers to migrate to another service firm or to bring in-house when your situation warrants it. Progent's Private Cloud hosting is built around proven virtualization technologies that allow companies with mixed environments to save dramatically on the expense of capital equipment, system support, and network administration while getting world-class dependability and an unparalleled degree of vendor alternatives. In contrast to conventional Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered package, can support the multi- OS and loosely standardized networks typical of small companies, and keeps ownership of the licenses in the customer's possession so that migrating to a new virtual host is fast, safe, and inexpensive. This avoids becoming a prisoner of a single hosting provider while still providing all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers advanced remote support to help companies of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that utilize local IT assets along with public clouds. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud integration projects on schedule and affordably.

Unique Benefits of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and office productivity programs used by the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an increasingly complex collection of network products such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless networking. Furthermore, Progent's CISSP-certified security experts, CISM-certified security professionals, CISA-certified security audit specialists and GIAC-certified information assurance experts offer a business-wide perspective on system security and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies comply with industry standards and government regulations for IT information security and reporting.

The breadth and depth of Progent's engineering team bring a powerful set of advantages to companies trying to increase the business value of their information network within a realistic budget. These advantages include:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average more than ten years of hands-on industry background, at the front lines of IT service, performing a wide variety of technical projects for a large mix of clients. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting staff. This ensures that you get not only expert technical capability, but also a consultant with proven approaches for repairing actual network problems rapidly. Learn additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to bill for phone service and on-site visits per minute. Consequently, you are billed only for received services. Progent does not impose a higher rate for after-hours or urgent service, and Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no registration fee and requires no monthly commitment for services delivered during normal working hours. Many service organizations impose substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's small pricing granularity eliminates major bills for fast repairs. Another advantage of granular invoicing is that clients are less inclined to allow minor issues to fester until they grow into big problems. Learn more about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Support
    Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all billed support activities. Unlike many freelance consultants or small support organizations who offer minimal documentation or details of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service documentation sent by every staff member to each customer. The discipline of documenting and organizing support activity results in more efficient support and eliminates a variety of common misfortunes such as when a service customer is effectively held hostage to a consultant who wonít release the keys to the kingdom. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their scope, Progent can focus on delivering hard-to-find services where Progent faces little competition. Small businesses who work with independent service providers or who employ in-house support staffs benefit when Progent transfers information about critical technology and proven methodologies to make their networks more robust, secure, and efficient. Read more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your San Mateo, California company needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Immediate Remote Network Assistance
For fast online support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2017 Progent Corporation. All rights reserved.