Professional Online Technical Support for San Mateo, California Computer Networks from Certified Engineers
Small businesses have typically been overlooked by major IT service firms. Many small businesses permit themselves to become overly reliant on freelance engineers or small consulting organizations who don't have the size or comprehensive knowledge to respond quickly or effectively to network emergencies. Other small companies turn to giant service firms staffed with technicians trained to offer standardized solutions to ordinary issues but who are missing the background and versatility to deal with the diversity of configurations and lack of standards typical of small company information networks.

Progent's proven methodology for providing low-cost and successful network service to small businesses has made Progent one of the top Microsoft-certified IT consulting firms in the United States. Progent has delivered remote support to businesses in every state in the United States (refer to Progent's customer testimonials).

For mid-size and large companies, Progent offers co-sourcing services to supplement the skills of your internal network support group. Co-sourcing can cut costs and minimize technical risks for major projects like software design and development, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or technology migrations.

Progent can in addition provide access to accredited consultants to assist your company to design and execute your cloud computing strategy.

Key Practice Areas Serviced by Progent for Businesses in San Mateo, California
Progent provides the support of accredited experts for all aspects of business network technology deployed in small and midsize companies and local governments. Products and technologies supported by Progent include:

Service Delivery Options Available for San Mateo, California Businesses
Progent has a selection of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for technical support, consulting, hosting services, and IT management. Progent's model for delivering computer support is based on the Call Center structure common to larger IT organizations. Progent's Help Desk Support Mechanism ensures rapid support, comprehensive activity documentation, consistent follow-through, and strict cost control for a range of network support delivery modes that include online troubleshooting, onsite help, high-end consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center provides urgent and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service professionals can assist customers to analyze and fix network problems without the expense or time loss of on-premises support calls. The experience of Progent's IT consultants allows them to resolve most network problems rapidly. For the most complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-based signup procedure for first-time customers to address emergency situations and Progent bills by the minute with zero startup fees or minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISSP-certified security engineers. Find out additional details about Progent's remote network troubleshooting services.

  • On-site Support
    Progent provides onsite computer assistance for registered customers in larger cities in the United States. Progent's on-site support technicians can operate in conjunction with Progent's remote support engineers to deliver small businesses the ideal combination: on-premises support professionals when you require them as well as the on-line help of Progent's seasoned team of IT engineers, security specialists, and business application programmers. The response time for in-person service calls is usually under 24 hours. There is no start-up or retainer charge for becoming a Progent customer for onsite service. Learn more details concerning how to sign up for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Contact Center Services are designed for small and midsize businesses who need fast and reliable access to an online Helpdesk with effective telephone assistance, online repair capability, and sufficient technical strength for all needed problem escalation. Since small and midsize businesses usually have tight IT budgets and can spare little management attention for handling network support, Progent's Help Desk Call Center Outsourcing Services could be the most efficient option to ensure that business computer systems stay productive. Learn more about Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent offers small businesses affordable access to world-class IT professionals who can deliver assistance with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network security consulting, fault tolerant it system consulting, virtualization strategies, plus configuration, programming and training for business applications such as financials, operations, management reporting, CRM, and productivity suites. Progent can help with short-term projects including site relocations and massive software migrations, extended initiatives like business analytics software programming and customization, database software development and administration services, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and network management, or urgent services like data restoration and virus removal.

  • Application Hosting
    Progent offers hosting for key applications such as Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize businesses with greater degrees of dependability, security, and performance than is feasible using the class of in-house data center that is practical for the majority of small and midsize companies. Because Progent uses the same data centers that support the gear of some of the planet's largest IT organizations, Progent can eliminate the expense of creating and managing the infrastructure required for world-class environmental control, electrical backup, and redundant Internet connectivity. For managed application servers, Progent can also ensure that patches and revisions stay current, protection and performance is continually monitored, and systems and data files are consistently backed up and ready for full and prompt restoration. Learn additional information about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for all of a small or midsize organization's servers in a setting that not only provides the top degree of fault-tolerance and scalability but that is also convenient for customers to transfer to a different support firm or to move internally if your circumstance warrants it. Progent's Private Cloud hosting service is structured around proven virtualization technologies that permit companies with mixed networks to benefit dramatically on the costs of hardware, infrastructure support, and network management while achieving world-class reliability and an unparalleled level of vendor independence. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed solution, can handle the mixed- platform and non- standardized networks typical of smaller businesses, and keeps ownership of the software in the customer's hands so that migrating to a different virtualized system is fast, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting service while still providing all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide advanced online support to help organizations of any size integrate their networks with leading public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid topologies that combine local IT assets as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's value-priced ProSight portfolio of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by traditional signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the complete threat progression including filtering, infiltration detection, mitigation, remediation, and forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within one agent accessible from a single control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with government and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent can also help your company to install and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical files, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, track, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need important software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security vendors to provide web-based management and world-class security for all your inbound and outbound email. The powerful structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further level of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT staff and your Progent consultant so that any looming problems can be addressed before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect information about your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and managing your network documentation, you can save up to half of time spent looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your core network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, better compliance with government and industry security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent information assurance expert. The interview is intended to assess your company's ability either to stop or recover quickly from a ransomware attack. Progent will consult with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to build an efficient AV and backup/recovery system that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Alternative for San Mateo, California Businesses
Progent's size, breadth and depth of information technology expertise, and familiarity with enterprise network consulting enable small and midsize businesses to sidestep the problems associated with excessive dependence on small support firms or individual engineers.

Teaming with Progent allows your business to:

  • Prevent Over Dependence on Individual Consultants
    For IT support, small businesses often rely heavily on individual engineers. Though freelance service engineers have lower overhead than larger support organizations and can afford to bill apparently lower rates, freelancers are sometimes too overworked to respond rapidly to critical network problems. If an independent consultant is occupied with different client, sick, on vacation, or in class, the lack of replacement staff may require your business to go without assistance in case of an emergency. The more your company expands, system downtime or problems with critical programs become more costly. The dollars you thought you were saving on an independent consultant can be eaten up quickly because of lost productivity. Also, when independent consultants encounter unfamiliar problems, the unavailability of a large engineering team to fall back on for advice forces them to train with the meter running while your business ends up with the bill for their continuing education.

  • Gain Access to Expertise in Sophisticated Information Technology Solutions
    The majority of small service organizations or independent consultants focused on small business network support may excel at providing routine solutions but lack the background to work efficiently with complicated network infrastructures with mixed platforms, many sites, Voice over IP systems, remote workforces, interconnected accounting and analytical applications, data-driven web sites, and specialized business applications. Progent's experience with global enterprises and Progent's large team of experts can benefit your business because enterprise networks are inherently complex, support problems require thorough knowledge in numerous technical areas, and reaching an acceptable level of stability, reliability, and security calls for industry-tested leading practices.

  • Create a Solid Basis for Seamless Growth
    Small companies often start with a network cobbled together on a shoestring budget. Without a carefully designed basis, a sequence of band-aid fixes commonly get piled on top of a marginal structure. As a business evolves, reliability and expandability issues can obstruct the success of the business. These environments require thorough assessment, intelligent strategic planning, and broad-based experience to upgrade to a network environment that can provide the solid foundation to handle critical business requirements and ease future growth.

  • Partner with Solution Finders, Not Resellers
    Small companies need guidance and insight to work through an ever more complex array of IT options available for enabling growth and enhancing efficiency. Businesses do not need an IT consultant or support firm that tries to sell them products. Progent avoids conflicts of interest by not reselling any products. Progent offers services and expertise only. This permits Progent to match technical support services with the real needs of clients. Combining network support and product reselling can result in a conflict where the recommended solution is built around a predetermined vendor instead of being based on the actual requirements of a small business.

How to Contact Progent
If your San Mateo, California company wants to contact Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Immediate Online Technical Assistance
For immediate remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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