Immediate, Affordable Remote Computer Network Technical Support for San Mateo, California Small Businesses
For over twenty years, Progent has focused on providing enterprise-quality computer support to customers who have small-company budgets. Progent has built a unique support solution that includes a low-overhead, tightly connected virtual office infrastructure, sophisticated remote repair technology, a large team of engineers certified in a wide array of IT disciplines, a Help Desk service model that promotes responsiveness and ensures follow-through, a global group of on-line support experts, on-site service dispatching for the majority of most zip codes in the U.S., and a corporate ethos focused on solving network problems in the least time and at the least cost to customers.

For medium-size and enterprise companies, Progent offers co-sourcing and project management services to supplement the skills of your internal IT support team. Co-sourcing can cut costs and minimize technical risks for big IT initiatives like software development, disaster recovery planning, security evaluations, office consolidations, or software migrations.

Progent can in addition provide access to certified consultants to help your business to design and execute a sensible cloud computing strategy.

Key Technical Areas Supported by Progent for Office Networks in San Mateo, California
Progent's team of certified consultants provides assistance for virtually all aspects of network technology used by companies of any size. Technologies served by Progent in and around San Mateo include:

Service Delivery Alternatives for San Mateo, California Businesses
Progent offers a selection of options for providing small businesses with affordable IT services for technical support, consulting, hosting services, and network management outsourcing. Progent's model for delivering IT support is built on the Call Center operational structure familiar to big IT organizations. Progent's Helpdesk Support Mechanism ensures rapid support, thorough service documentation, consistent follow-through, and tight expense monitoring across a range of IT support delivery modes that include online troubleshooting, on-premises help, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and routine online assistance for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's certified service experts can help customers to analyze and repair hardware and software issues without the expense or time loss of travel for onsite service visits. The experience of Progent's IT engineers makes it possible to handle most network issues quickly. For complex issues, Progent's breadth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-based signup process for first-time clients to accommodate urgent situations and Progent bills per minute with zero sign-up charges or minimums, so you pay only for the help you receive. Specialists you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security professionals. Find out additional details about Progent's online network troubleshooting services.

  • Onsite Support
    Progent provides onsite technical support for registered customers in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in tandem with Progent's remote support engineers to deliver small and midsize companies the ideal combination: onsite support professionals when you need them plus the on-line help of Progent's worldwide team of IT engineers, security specialists, and business application developers. The wait time for on-site support calls is typically less than 24 hours. There is no start-up or retainer charge for registering as a Progent client for on-premises service. Find out more details concerning how to sign up for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Help Desk Services are intended for all businesses who require prompt and reliable access to an online Help Desk Call Center with efficient phone support, online repair tools, and enough technical depth for full escalation. Since small and midsize businesses typically are constrained by limited information technology budgets and can provide scant executive bandwidth for handling IT support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most efficient way to make sure that business information networks are always productive. Read more about Progent's Contact Center services.

  • Consulting Expertise
    Progent offers small and midsize businesses budget-friendly availability of enterprise-class consultants who can deliver help with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network protection engineering, non-stop network design, virtual server solutions, plus configuration, programming and training for business programs such as accounting, operations, reporting, CRM, and office productivity packages. Progent can provide assistance with one-time projects including office moves and massive system migrations, extended projects such as business information software programming and support, database software development and administration services, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network health monitoring and system administration, or urgent response like disaster recovery and virus removal.

  • Application Server Hosting
    Progent can host critical applications such as Microsoft Exchange Server and MS SQL to provide small and midsize businesses with greater levels of reliability, security, and recoverability than is possible with the type of on-site data center that is realistically affordable for the majority of small and midsize companies. Because Progent uses the same data centers that host the equipment of some of the planet's biggest information technology companies, Progent can eliminate the expense of creating and maintaining the infrastructure needed for world-class environmental control, power failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that patches and revisions stay updated, security and efficiency is constantly monitored, and systems and data files are regularly backed up and ready for full and prompt recovery. Find out additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for all of a small company's production servers in a setting that not only delivers the top degree of dependability and expandability but that is in addition easy for customers to migrate to another service firm or to bring internally whenever your situation calls for it. Progent's Private Cloud hosting service is based on mature virtual server technologies that allow small businesses with multi-vendor environments to save significantly on the costs of capital equipment, system support, and IT management while getting enterprise-class dependability and an unparalleled level of vendor independence. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed package, can support the mixed- platform and non- standardized environments typical of smaller businesses, and retains control of the software in the client's possession so that moving to a new virtual host is fast, reliable, and affordable. This eliminates ending up a captive to a single hosting service while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide expert remote consulting support to help companies of any size integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that utilize local resources along with public cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Information Assurance
Progent's value-priced ProSight family of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading information security vendors to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further layer of inspection for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, DLP, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to automate the complete threat progression including blocking, identification, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates your backup activities and allows fast recovery of critical files, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to recover your critical information. Find out more about ProSight Data Protection Services managed backup and recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and debug their connectivity appliances like routers, firewalls, and access points as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating time-consuming management processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating efficiently by checking the health of critical computers that power your information system. When ProSight Systems Watch detects a problem, an alert is sent immediately to your specified IT personnel and your Progent consultant so that any looming problems can be addressed before they have a chance to disrupt your network Learn more details about ProSight Systems Watch server and desktop remote monitoring and management consulting.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and productivity programs important to most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly sophisticated collection of infrastructure products including firewalls, routers and switches, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-certified security experts, CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-certified information assurance experts can provide a business-wide view of network protection and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises meet business standards and statutory mandates for network data protection and incident reporting.

The scope and size of Progent's engineering staff bring a powerful set of benefits to organizations trying to maximize the business value of their information system within a reasonable budget. These benefits include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of hands-on industry experience, at the forefront of network support, performing a broad range of technical tasks for an extensive array of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its support team. This guarantees that you get not only world-class IT skills, but also a consultant with proven methods for fixing real-world IT problems rapidly. Read additional information about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to charge for phone service and on-premises visits per minute. Consequently, you are charged only for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no service activation fee and requires no retainer for support services delivered during normal business hours. Many service organizations demand substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's small billing granularity eliminates big invoices for fast solutions. An additional benefit of granular invoicing is that customers won't be inclined to allow simple problems to stay unaddressed until they grow into major problems. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Services
    Progent has created a sophisticated service reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or small service organizations who provide scant documentation or details of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the support documentation given by each staff member to every customer. The practice of detailing and archiving service activity results in more effective service and avoids a variety of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom. Read more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to handle problems that are within their scope, Progent is able to focus on offering hard-to-find services where Progent has few competitors. Small businesses who utilize independent service providers or who employ internal support staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more reliable, secure, and efficient. Find out more concerning Progent's knowledge transfer services.

How to Contact Progent
In case your San Mateo, California business wants to contact Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Immediate Remote Network Help
For immediate remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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