Affordable Network Help from Microsoft Qualified Professionals for Businesses in San Mateo, CA
By delivering professional know-how when you need it, providing in-depth knowledge for key applications, providing high-value services such as virtual data center hosting, invoicing only for services you receive, and requiring no setup or retainer fees for standard services, Progent helps you to maximize the business value of your It network and cut service costs. Progent appreciates that network security, dependability, and efficiency are as important to small businesses as to major corporations but that smaller organizations lack the economy of scale to invest aggressively in information networks and in-house support staffs. Progent's basic value proposition is that no network consulting firm can equal Progent's ability to deliver the IT support your company requires when you require it and at prices you can afford.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to reinforce the technical skills of your in-house network service staff. Co-sourcing can reduce expenses and help meet schedules for big projects such as software development, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also offer the services of accredited experts to assist your company to plan and execute a sensible cloud strategy.

Core Technical Areas Serviced by Progent for Businesses in San Mateo, California
Progent offers the support of accredited experts for all aspects of information technology found in small companies and local governments. Products and technologies serviced by Progent include:

Support Delivery Alternatives for San Mateo, California Companies
Progent has a variety of alternatives for providing small companies with cost-effective IT services for technical support, system architecture, hosting services, and IT administration. Progent's paradigm for providing computer support is based on the Help Desk structure common to big IT groups. Progent's Help Desk Call Center Service Mechanism ensures rapid support, thorough activity records, dependable follow-up, and tight expense control across an array of IT support delivery options that include online troubleshooting, onsite help, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and routine online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned support experts can help customers to analyze and fix network issues without the cost or time loss of on-premises service calls. The experience of Progent's network consultants makes it possible to handle the majority of IT issues quickly. For the most complex issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-accessible signup process for new customers to address urgent network problems and Progent charges per minute with no startup fees or minimums, so you are invoiced only for the help you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Find out more information about Progent's online computer troubleshooting expertise.

  • Onsite Support
    Progent offers on-site computer support for signed-up customers in larger cities in the U.S. Progent's onsite service technicians can work in tandem with Progent's online support engineers to deliver small and midsize businesses the ideal combination: onsite support professionals when you require them plus the remote expertise of Progent's seasoned team of IT engineers, security professionals, and business software developers. The wait time for in-person support calls is usually under one business day. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite service. Find out more details about why to register for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Help Desk Services are designed for all businesses and local governments who require prompt and reliable access to a professional Contact Center with effective phone support, online troubleshooting capability, and sufficient technical strength for full escalation. Since smaller companies typically are constrained by tight information technology budgets and can spare scant executive bandwidth for handling network support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective option to ensure that business computer networks stay productive. Read more concerning Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent provides small businesses budget-friendly access to world-class consultants who can deliver help with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, company-wide network protection engineering, non-stop it system design, virtual server strategies, plus integration, programming and training for small business software including accounting, operations, business analytics, CRM, and productivity packages. Progent can provide assistance with short-term projects such as site moves and major system upgrades, longer term projects like management reporting software programming and support, relational database application programming and administration support, and web development, continuing services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for network monitoring and network administration, or emergency services like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for critical applications such as Microsoft Exchange Server and Microsoft SQL Server in order to provide small companies with higher levels of dependability, protection, and recoverability than is possible using the type of in-house data center that is achievable for the majority of small businesses. Because Progent uses the same data centers that support the equipment of many of the planet's largest IT companies, Progent can eliminate the cost of creating and maintaining the systems required for enterprise-class cooling, power backup, and redundant Internet connectivity. For managed application servers, Progent can also ensure that upgrades and revisions remain current, protection and efficiency is constantly tracked, and systems are regularly archived and available for complete and prompt restoration. Learn more about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting services for all of a small company's servers in an environment that not only delivers the highest degree of dependability and extensibility but that is in addition simple for customers to transfer to another service firm or to move in-house when your circumstance warrants it. Progent's Private Cloud hosting is founded on proven virtual server technologies that permit companies with multi-vendor networks to benefit dramatically on the costs of hardware, system support, and network management while getting enterprise-class dependability and an unprecedented degree of vendor flexibility. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally managed solution, can support the mixed- OS and loosely standardized environments common with small businesses, and keeps control of the software licenses in the client's possession so that migrating to a different virtual host is fast, safe, and affordable. This eliminates ending up a captive to a specific hosting service while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers advanced online support to help businesses of any size integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to design and administer hybrid environments that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that utilize on-premises resources as well as public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering advanced consulting services online, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's low-cost ProSight suite of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis technology to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-based anti-virus tools. ProSight ASM protects local and cloud-based resources and provides a single platform to manage the complete threat lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with government and industry information security regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that require immediate attention. Progent's consultants can also assist you to set up and test a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital data, apps and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, reconfigure and troubleshoot their networking hardware like switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that require important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security companies to deliver web-based management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT personnel and your assigned Progent consultant so that all looming issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about impending expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Based on some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and less downtime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent information assurance consultant. The interview is designed to help assess your company's ability to stop or recover quickly after a ransomware incident. Progent will work with you personally to collect information about your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline network software and productivity applications used by most small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated collection of infrastructure technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless networking. In addition, Progent's CISSP-qualified security consultants, CISM-certified security engineers, CISA-qualified security audit specialists and GIAC-qualified information assurance experts can provide a company-wide view of network security and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help enterprises meet business standards and statutory requirements for network information security and reporting.

The breadth and size of Progent's engineering staff bring a powerful set of benefits to companies wishing to increase the productivity of their information system within a realistic budget. These advantages include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than a decade of real-world professional background, at the front lines of network support, performing a wide range of IT tasks for an extensive mix of clients. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support personnel. This ensures that you get not only expert technical capability, but also a consultant with field-tested methods for solving real-world network problems quickly. Learn more concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-site visits per minute. As a result, you are billed exclusively for delivered services. Progent does not demand a higher rate for after-hours or urgent support, and Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment for support services provided during normal working hours. Many service firms impose substantial minimum fees or bill in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids king-size bills for quick solutions. Another advantage of granular billing is that your company are less tempted to allow less critical issues to stay unaddressed until they grow into big problems. Learn more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all billed support activities. Unlike some independent consultants or local service firms who offer scant documentation or specifics of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support reports given by each consultant to each customer. The practice of detailing and organizing support records allows more efficient service and eliminates a variety of common misfortunes such as when a service client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Learn more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By educating clients to handle technical issues that are within their scope, Progent can concentrate on offering high-value services where Progent faces little competition. Small businesses who utilize independent service providers or who employ in-house IT staffs benefit when Progent passes on information about new technology and tested processes to make their networks more robust, secure, and efficient. Read more about Progent's knowledge transfer services.

Get in Touch with Progent
In case your San Mateo, California business needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Immediate Online Technical Assistance
For fast remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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