Low-cost Computer Troubleshooting from Microsoft and Cisco Certified Professionals for Businesses in San Mateo, CA
By delivering professional support when you need it, providing in-depth expertise for key business applications, providing high-value services such as virtual server hosting, billing solely for help you receive, and requiring no sign-up or retainer fees for standard services, Progent enables you to maximize the business value of your It system and minimize service expenses. Progent appreciates that network protection, dependability, and efficiency are just as critical to small companies as to major corporations but that smaller companies don't have the economy of scale to spend heavily in computer technology and in-house service staffs. Progent's fundamental value proposition is that no IT consulting firm can match Progent's ability to deliver the IT support your company requires whenever you require it and at a cost you can justify.

For mid-size and large businesses, Progent offers co-sourcing services to supplement the skills of your in-house network support group. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives such as application programming, disaster recover/business continuity planning, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition provide the services of accredited experts to assist your company to plan and implement a sensible cloud computing strategy.

Primary IT Areas Supported by Progent for San Mateo, California Businesses
A Microsoft-certified Partner IT service company with a large group of Cisco certified CCIE networking experts and Apple certified consultants, Progent provides emergency troubleshooting and affordable online consulting to San Mateo, CA small businesses for a wide range of information technologies such as:

Service Delivery Alternatives Available for San Mateo, California Businesses
Progent has a selection of alternatives for providing small businesses with affordable computer services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's paradigm for providing computer support is built on the Help Desk operational structure familiar to big IT organizations. Progent's Helpdesk Support Model ensures fast support, thorough service documentation, dependable follow-through, and tight expense monitoring across a range of network support delivery alternatives that include remote troubleshooting, on-premises support, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center provides emergency and routine remote support for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified service experts can assist clients to troubleshoot and fix hardware and software issues without the cost or time loss of on-premises support calls. The experience of Progent's network engineers makes it possible to resolve the majority of IT issues quickly. For complex problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-accessible signup process for first-time customers to accommodate emergency situations and Progent bills per minute with zero sign-up fees or time minimums, so you pay only for the support you get. Experts you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Find out additional information about Progent's remote network support services.

  • On-site Service
    Progent provides on-site computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support personnel can work in conjunction with Progent's online service experts to give small and midsize companies the best of both worlds: hands-on support technicians when you need them as well as the on-line expertise of Progent's seasoned team of network engineers, security professionals, and business software developers. The response time for on-site service visits is typically under 24 hours. There is no start-up or retainer charge for registering as a Progent customer for on-premises support. Find out more details concerning why to register for Progent's in-person computer support.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are designed for small and midsize companies who require fast and reliable support from an online Helpdesk with effective phone support, remote repair capability, and enough technical strength for all needed problem escalation. Since smaller businesses typically have limited IT budgets and can provide little executive bandwidth for dealing with IT support, Progent's Helpdesk Outsourcing Services could be the most cost-effective option to make sure that small business computer networks are always up and running. Read more concerning Progent's Help Desk outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize companies affordable availability of world-class consultants who can deliver assistance with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, network security engineering, high availability network engineering, server virtualization solutions, plus configuration, customization and support for small business software such as financials, operations, reporting, CRM, and office productivity packages. Progent can help with one-time projects such as office relocations and massive system migrations, longer term projects such as management information application development and support, database software development and DBA support, and web design, on-going support such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure monitoring and network management, or urgent response such as disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for critical applications like Exchange Server and MS SQL to provide small businesses with greater degrees of dependability, security, and recoverability than is feasible using the type of internal data center that is realistically affordable for the majority of small businesses. Because Progent utilizes the same data centers that host the gear of many of the world's biggest information technology companies, Progent can eliminate the expense of building and managing the infrastructure needed for world-class cooling, electrical backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that upgrades and service packs stay current, protection and performance is constantly monitored, and systems and data files are regularly archived and available for complete and prompt recovery. Learn more about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize organization's servers in an environment that not only delivers the highest degree of availability and scalability but that is also convenient for clients to migrate to a different service provider or to move in-house if your business situation warrants it. Progent's Private Cloud hosting service is based on mature virtualization technologies that allow companies with multi-vendor networks to save significantly on the costs of capital equipment, system maintenance, and network administration while achieving enterprise-class availability and an unparalleled degree of vendor options. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally administered service, can support the multi- platform and non- standardized environments common with smaller businesses, and keeps control of the software in the customer's hands so that migrating to a different virtual system is fast, safe, and affordable. This avoids becoming a captive to a specific hosting provider while still providing all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent offers expert online consulting services to help businesses of any size connect their information networks with leading public cloud platforms including Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid architectures that combine physical resources along with cloud services. To help you to incorporate public cloud services with networks, Progent can provide a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight line of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to manage the complete threat progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your company's unique requirements and that helps you prove compliance with legal and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital files, apps and VMs that have become lost or corrupted due to hardware failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need critical software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so that any looming issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and safeguard information about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can save up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's preparedness to block or recover rapidly from a ransomware attack. Progent will work with you personally to gather information concerning your existing security profile and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup/recovery system that aligns with your company's requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for San Mateo, California Businesses
Progent's staff size, scope of technical skill, and familiarity with enterprise network consulting enable small and midsize businesses to avoid the pitfalls related to over reliance on thinly staffed service organizations or individual consultants.

Working with Progent's Experts enables your company to:

  • Avoid Excessive Reliance on Freelance Consultants
    For IT support, small businesses often depend heavily on independent engineers. Though freelance service providers carry lower overhead than larger support organizations and can typically bill apparently smaller rates, they are often too busy to react quickly to urgent problems. If an independent engineer is occupied with different customer, sick, on travelling, or in training, the lack of backup personnel may force your business to go without help during a crisis. As your small business expands, system downtime or difficulties with critical programs get more expensive. The dollars you thought you were saving on a freelancer can be eaten up fast due to lost output. In addition, when independent engineers encounter new problems, the unavailability of a big consulting group to depend on for help forces them to train in place while your business ends up with the costs for their ongoing education.

  • Have Access to Certified Professionals in Sophisticated Information Technology Solutions
    The majority of smaller support organizations or freelance consultants who concentrate on small business IT support may excel at delivering connect-the-dots fixes but don't have the background to deal cost-effectively with complex IT environments with mixed operating systems, multiple offices, VoIP systems, mobile workforces, integrated accounting and analytical software, eCommerce, and custom business software. Progent's experience with worldwide enterprises and Progent's large staff of specialists can be valuable to your business because big-company networks are characteristically complicated, support issues require thorough understanding of in numerous technical disciplines, and achieving an acceptable level of stability, availability, and security calls for industry-proven best practices.

  • Build a Firm Foundation for Growth
    Small businesses often begin with a network cobbled together on a shoestring budget. Lacking a proper basis, a series of ad hoc repairs commonly get piled onto of a marginal structure. As a business evolves, reliability and expandability issues can obstruct the productivity of the organization. These networks require proper evaluation, smart business analysis, and broad-based expertise to upgrade to a network infrastructure that can act as the reliable basis to handle current business requirements and support future expansion.

  • Team with Solution Finders, Not Product Resellers
    Small businesses require guidance and insight to navigate through an ever more complicated maze of technology options offered for accelerating business growth and improving productivity. They do not need an IT consultant or service firm that tries to sell them a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent offers services and expertise only. This allows Progent to match technical support with the real interests of customers. Mixing network support and product selling can lead to a situation where the recommended solution is built around a preselected technology instead of being driven by the actual requirements of a client.

Get in Touch with Progent
If your San Mateo, California business wants to contact Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Help
For immediate online support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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