Quick, Low-cost Remote Network Troubleshooting for San Rafael, California Small Businesses
For more than twenty years, Progent has focused on delivering world-quality IT support services to customers who have small-business IT budgets. Progent has developed a unique support solution that includes a low-overhead, tightly connected virtual office infrastructure, custom remote repair technology, a substantial pool of consultants certified in a broad array of IT practice areas, a Help Desk service structure that maximizes responsiveness and guarantees follow-through, a global team of on-line support professionals, on-site service dispatching for the majority of most zip codes in the United States, and a corporate culture focused on resolving technical problems in the least time and at the lowest cost to customers.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to reinforce the skills of your in-house IT service staff. Co-sourcing can save money and help meet schedules for big IT initiatives like software programming, disaster recover/business continuity preparedness, security evaluations, office consolidations, or software migrations and upgrades.

Progent can also provide the services of accredited consultants to help your business to design and execute a sensible cloud strategy.

Key Technical Areas Serviced by Progent for Businesses in San Rafael, California
Progent offers the services of qualified consultants for all facets of network technology deployed in small companies. Products and technologies serviced by Progent's consultants include:

Service Delivery Options for San Rafael, California Companies
Progent offers a variety of alternatives for providing small companies and local governments with affordable computer services for technical support, consulting, hosting services, and IT management. Progent's paradigm for delivering IT support services is based on the Help Desk Call Center structure familiar to big IT support organizations. Progent's Helpdesk Service Model ensures rapid support, thorough activity documentation, reliable follow-through, and tight expense monitoring across a range of network support delivery modes that include remote troubleshooting, onsite help, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's seasoned service professionals can assist customers to troubleshoot and repair hardware and software problems without the cost or time loss of in-person support visits. The background of Progent's IT engineers allows them to handle most IT issues quickly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-based registration procedure for new clients to address emergency situations and Progent bills by the minute with no startup fees or minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security engineers. Find out additional information about Progent's online network support expertise.

  • Onsite Support
    Progent offers on-site computer support for signed-up clients in larger cities in the United States. Progent's onsite service technicians can operate in conjunction with Progent's remote support engineers to deliver small and midsize businesses the optimal solution: in-person support technicians when you require them as well as the on-line help of Progent's seasoned staff of network consultants, security professionals, and business software developers. The response time for on-site service visits is usually under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises support. Learn more details about why to register for Progent's onsite computer support services.

  • Help Desk
    Progent's Helpdesk Services are intended for small and midsize companies who need prompt and dependable access to a professional Helpdesk with efficient phone assistance, online repair tools, and sufficient technical strength for full escalation. Because smaller businesses typically are constrained by tight IT funds and can spare scant management bandwidth for handling IT support tasks, Progent's Helpdesk Outsourcing Services can be the most cost-effective option to make sure that business information networks stay productive. Read more details concerning Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Services
    Progent offers small and midsize companies budget-friendly availability of world-class consultants who can deliver help with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network protection engineering, fault tolerant network consulting, virtual server strategies, plus configuration, customization and support for small business software such as accounting, ERP and MRP, management reporting, CRM, and office productivity packages. Progent can help with one-shot projects including office relocations and major system migrations, longer term projects such as management information application development and support, database application programming and administration support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or urgent response such as disaster recovery and virus removal.

  • Application Server Hosting
    Progent can host key applications like Microsoft Exchange Server and SQL Server in order to provide small and midsize companies with greater degrees of dependability, protection, and recoverability than is feasible with the type of internal data center that is practical for the majority of small and midsize companies. Since Progent utilizes the same data centers that host the gear of some of the planet's biggest information technology organizations, Progent can eliminate the investment in creating and managing the infrastructure required for world-class environmental control, electrical backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and service packs stay updated, security and efficiency is continually monitored, and systems are consistently archived and ready for full and rapid restoration. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for all of a small organization's servers in an environment that not only provides the top degree of availability and extensibility but that is also simple for clients to transfer to another support firm or to bring in-house when your circumstance warrants it. Progent's Private Cloud hosting is based on tested virtual server techniques that permit companies with mixed networks to benefit dramatically on the costs of hardware, infrastructure maintenance, and IT administration while getting world-class dependability and an unparalleled level of vendor options. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered service, can support the multi- OS and loosely standardized networks common with small companies, and keeps control of the software licenses in the customer's possession so that migrating to a new virtualized host is fast, safe, and affordable. This eliminates ending up a prisoner of a specific hosting service while still providing all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced remote consulting support to help businesses of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine physical resources along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.

Unique Advantages of Working with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline system software and office productivity applications important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated array of infrastructure technologies including firewalls, routers and switches, voice-over-IP options, and wireless connectivity. In addition, Progent's CISSP-qualified security experts, CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance experts can provide a company-wide perspective on system security and can assist with advanced security programs such as SIEM solutions to help companies meet business standards and government regulations for network information security and reporting.

The breadth and size of Progent's engineering team bring a unique set of advantages to companies wishing to increase the business value of their information network within a reasonable budget. These advantages include:

  • Best Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of hands-on industry experience, in the trenches of IT support, executing a broad variety of IT tasks for a large array of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its consulting personnel. This ensures that you get not only expert technical help, but also a consultant with field-tested methods for fixing actual IT problems rapidly. Learn more concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to charge for online support and in-person help by the minute. Consequently, you pay exclusively for delivered support. Progent does not impose a higher rate for off-hours or urgent service, and Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no sign-up charge and asks no monthly commitment for support services provided during regular working hours. Many support organizations demand large minimum fees or charge in increments of fifteen minutes or more. Progent's small billing granularity avoids king-size invoices for fast fixes. Another benefit of by-the-minute billing is that you won't be inclined to permit simple issues to stay unaddressed until they become big problems. Read more details about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Support
    Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or small support organizations who provide scant documentation or specifics of services done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support reports given by every staff member to each customer. The practice of detailing and organizing support activity results in more efficient support and eliminates a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who wonít release the keys to the kingdom. Learn more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to resolve problems that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent has little competition. Small companies who utilize freelance consultants or who employ internal support staffs benefit when Progent passes on information about new technology and proven processes to make their IT environments more robust, protected, and efficient. Find out more details about Progent's knowledge transfer services.

How to Contact Progent
If your San Rafael, California company needs to contact Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Fast Remote Technical Help
For fast remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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