Quick, Affordable Online Computer Network Help for San Rafael, California Small Businesses
For over two decades, Progent has specialized in providing world-class network support to clients who have small-company IT budgets. Progent has built a powerful support solution that features a low-overhead, seamless virtual office network, custom online troubleshooting technology, a substantial team of consultants certified in a broad range of IT practice areas, a Call Center operational model that maximizes responsiveness and ensures follow-up, a worldwide group of on-line troubleshooting professionals, on-site service options for the majority of most zip codes in the U.S., and a company ethos committed to solving network problems in the least time and at the lowest cost to clients.

For mid-size and large businesses, Progent can provide co-sourcing services to supplement the subject matter expertise of your internal network service staff. Co-sourcing can cut costs and minimize technical risks for big projects such as software programming, disaster recover/business continuity planning, security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition offer access to accredited consultants to assist your business to plan and execute a sensible cloud computing strategy.

Primary Practice Areas Supported by Progent for San Rafael, California Business Networks
A Microsoft-certified Partner computer support company with a world-class group of Cisco certified CCIE network consultants and Apple Computer certified engineers, Progent offers emergency assistance and affordable online consulting to San Rafael, CA businesses for a wide array of information technologies such as:

Support Delivery Alternatives Available for San Rafael, California Companies
Progent has a selection of options for providing small companies and local governments with affordable IT services for troubleshooting, consulting, hosting services, and network management. Progent's paradigm for delivering computer support services is based on the Call Center structure familiar to larger IT organizations. Progent's Helpdesk Support Mechanism promotes fast support, comprehensive activity records, dependable follow-up, and strict expense control for a range of network support delivery options that include online troubleshooting, onsite support, high-end consulting, as well as server and application hosting.

  • Remote Support
    Progent’s Technical Response Center provides urgent and routine remote service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's seasoned service experts can help clients to analyze and repair hardware and software problems without the cost or time loss of on-premises support calls. The experience of Progent's IT engineers allows them to handle most network issues rapidly. For complex problems, Progent's breadth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-accessible signup procedure for first-time customers to address emergency network problems and Progent bills by the minute with no sign-up fees or time minimums, so you pay only for the support you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Learn additional information concerning Progent's remote network support expertise.

  • On-site Support
    Progent offers on-site technical support for registered clients in larger cities in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's remote support engineers to deliver small businesses the best of both worlds: onsite support technicians when you require them plus the on-line help of Progent's seasoned team of IT engineers, security specialists, and business software developers. The wait time for in-person support calls is typically under 24 hours. There is no start-up or retainer charge for registering as a Progent client for onsite support. Learn more details about how to register for Progent's onsite computer service.

  • Phone Support
    Progent's Contact Center Outsourcing Services are designed for all businesses and local governments who need prompt and dependable support from an online Help Desk Call Center with efficient phone assistance, online troubleshooting tools, and enough technical strength for all needed escalation. Because smaller businesses usually have tight IT funds and can provide scant executive bandwidth for handling IT support tasks, Progent's Helpdesk Outsourcing Services can be the most efficient way to make sure that business information systems stay up and running. Learn more about Progent's Help Desk services.

  • IT Consulting Services
    Progent provides small businesses affordable availability of enterprise-class consultants who can deliver assistance with critical technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, network security consulting, fault tolerant network consulting, virtualization solutions, plus configuration, customization and training for small business applications including accounting, ERP, business analytics, CRM, and productivity software. Progent can help with one-shot projects including site moves and major system migrations, extended initiatives such as management reporting application development and support, relational database software programming and DBA services, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network monitoring and system management, or urgent services such as data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for critical business applications such as Exchange and Microsoft SQL to provide small businesses with greater levels of availability, security, and performance than is possible using the type of internal data center that is achievable for the majority of small and midsize businesses. Because Progent utilizes the same facilities that support the gear of many of the world's largest IT organizations, Progent can eliminate the investment in creating and managing the systems needed for world-class environmental control, electrical failover, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that upgrades and service packs stay current, security and performance is continually tracked, and systems and data files are consistently archived and available for full and prompt restoration. Find out more about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for the entirety of a small organization's servers in an environment that not only delivers the highest level of fault-tolerance and scalability but that is in addition easy for clients to transfer to a different service firm or to bring in-house whenever your business situation warrants it. Progent's Private Cloud hosting is based on mature virtual server technologies that permit small businesses with multi-vendor environments to benefit dramatically on the costs of capital equipment, infrastructure support, and IT management while achieving enterprise-class availability and an unparalleled level of vendor independence. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered service, can handle the mixed- platform and loosely standardized environments common with smaller businesses, and keeps ownership of the software licenses in the client's possession so that moving to a different virtual system is fast, safe, and affordable. This avoids ending up a captive to a single hosting provider while still providing all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent offers advanced online support services to help companies of all sizes connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can help you to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration services that include Office 365 integration with on-premises Exchange, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's value-priced ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects local and cloud resources and provides a unified platform to address the entire threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through cutting-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent attention. Progent can also assist you to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital data, applications and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progent’s ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that require important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top information security companies to provide web-based control and world-class protection for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a further layer of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your network operating efficiently by tracking the health of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT staff and your assigned Progent consultant so that any potential problems can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can save as much as half of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you’re making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with information security regulations, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The interview is intended to evaluate your company's ability to block or recover rapidly from a ransomware attack. Progent will work with you personally to gather information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup system that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and office productivity applications used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide help for an increasingly sophisticated array of infrastructure technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless connectivity. Furthermore, Progent's CISSP-qualified cybersecurity experts, CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals offer a business-wide view of system security and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and statutory regulations for network data protection and incident reporting.

The scope and depth of Progent's consulting staff offer a powerful array of benefits to companies wishing to increase the business value of their IT system within a realistic budget. These benefits include:

  • Best Industry Methodology
    Progent’s staff of Microsoft and Cisco certified experts average more than ten years of hands-on professional background, at the front lines of IT service, executing a wide range of technical tasks for a large mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting personnel. This guarantees that you get not just world-class IT help, but also a consultant with field-tested approaches for solving actual IT problems rapidly. Learn more details about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to charge for online support and on-site visits per minute. As a result, you owe only for received services. Progent does not demand a higher rate for off-hours or priority service, and Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no sign-up fee and asks no monthly commitment for support services provided during normal business hours. Many service organizations demand substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates major invoices for fast repairs. Another benefit of granular pricing is that customers are not inclined to allow less critical problems to fester until they become major problems. Find out more concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Services
    Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or small support organizations who provide minimal documentation or details of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support reports sent by each consultant to every client. The practice of detailing and organizing service records results in more efficient support and avoids a slew of typical problems such as when a support client is virtually held captive to a consultant who refuses to let go of vital service information. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to deal with technical issues that are within their scope, Progent can concentrate on providing high-value skills where Progent faces little competition. Small businesses who work with freelance service providers or who employ in-house support staffs benefit when Progent passes on information about new technology and proven processes to make their IT environments more robust, protected, and productive. Find out more details about Progent's knowledge transfer services.

How to Contact Progent
In case your San Rafael, California business wants to contact Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Immediate Online Technical Help
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).















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