Expert Online Help for San Rafael, California Computer Networks from World-class Consultants
Small companies have traditionally been overlooked by major IT service organizations. Some small companies allow themselves to become dangerously reliant on freelance consultants or small support firms who don't have the bandwidth or extensive knowledge to respond promptly or effectively to network crises. Other small businesses resort to giant support firms staffed with technicians taught to offer by-the-numbers fixes for common issues but who are missing the background and technical scope to handle the diversity of environments and lack of standardization that characterizes small company IT systems.

Progent's proven approach to providing affordable and effective technical service to small companies has made Progent among the most respected Microsoft network consulting organizations in the United States. Progent has delivered remote support to companies in every state in the U.S. and offers in-person technical support in almost all zip codes.

For larger businesses, Progent offers co-sourcing and project management services to add to the subject matter expertise of your in-house network service team. Co-sourcing can reduce expenses and help meet schedules for big projects like application design and development, disaster recover/business continuity planning, network security audits, office consolidations, or technology migrations.

Progent can also provide access to certified consultants to help your company to plan and execute a sensible cloud strategy.

Core Practice Areas Supported by Progent for Businesses in San Rafael, California
Progent's group of world-class support professionals offers help for all aspects of information systems found in companies of any size. Practice areas served by Progent in and around San Rafael include:

Service Delivery Alternatives Available for San Rafael, California Companies
Progent has a selection of alternatives for providing small and midsize businesses with affordable IT services for troubleshooting, consulting, hosting services, and network management. Progent's paradigm for delivering IT support services is built on the Help Desk Call Center operational structure common to big IT groups. Progent's Contact Center Service Mechanism ensures fast support, thorough service documentation, consistent follow-through, and strict expense monitoring for a range of network service delivery alternatives that include remote troubleshooting, onsite help, top-level consulting, plus server and application hosting.

  • Online Service
    Progent’s Technical Response Center offers emergency and routine remote assistance for Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's certified service professionals can assist customers to troubleshoot and repair hardware and software issues without the cost or delay of on-premises service calls. The experience of Progent's IT engineers makes it possible to handle the majority of network problems quickly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-accessible signup process for first-time clients to address urgent network problems and Progent charges per minute with no sign-up charges or time minimums, so you pay only for the help you get. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISA-certified security engineers. Find out more information concerning Progent's remote network support expertise.

  • Onsite Support
    Progent provides on-site technical assistance for signed-up customers in larger cities in the U.S. Progent's on-site support technicians can operate in conjunction with Progent's remote support experts to give small and midsize businesses the ideal combination: in-person support professionals when you require them as well as the remote expertise of Progent's seasoned staff of network consultants, security specialists, and business application programmers. The response time for in-person support calls is usually less than one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises service. Learn more about how and why to register for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Help Desk Services are intended for small and midsize companies who need fast and reliable support from a professional Help Desk with efficient telephone support, remote troubleshooting tools, and sufficient technical strength for full escalation. Because smaller businesses usually are constrained by limited IT budgets and can spare little management attention for dealing with network support, Progent's Help Desk Call Center Services can be the most efficient option to make sure that business information systems stay up and running. Learn more about Progent's Help Desk outsourcing services.

  • IT Consulting Expertise
    Progent offers small companies affordable access to enterprise-class consultants who can deliver help with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, network security engineering, fault tolerant network design, virtualization strategies, plus integration, programming and training for business programs including financials, operations, business analytics, CRM, and productivity packages. Progent can help with one-time projects such as site moves and massive software migrations, extended initiatives like management analytics software development and support, relational database application development and DBA services, and web development, on-going support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network monitoring and network administration, or urgent services such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host key business applications like Exchange Server and SQL Server in order to provide small and midsize companies with higher degrees of availability, protection, and recoverability than is feasible using the class of in-house data center that is realistically affordable for the majority of small and midsize companies. Since Progent uses the same data centers that support the equipment of some of the world's biggest information technology companies, Progent can save you the investment in building and maintaining the infrastructure required for world-class cooling, electrical failover, and redundant Internet connectivity. For hosted application servers, Progent can also make sure that patches and revisions stay updated, security and efficiency is continually monitored, and systems are consistently archived and ready for complete and prompt restoration. Find out more about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize organization's production servers in an environment that not only delivers the highest level of dependability and extensibility but that is in addition easy for clients to transfer to a different service firm or to bring in-house if your circumstance warrants it. Progent's Private Cloud hosting is founded on proven virtual server technologies that allow businesses with mixed environments to save dramatically on the costs of capital equipment, system maintenance, and network administration while achieving enterprise-class reliability and an unparalleled level of vendor options. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally administered service, can handle the multi- platform and loosely standardized networks common with smaller businesses, and retains control of the licenses in the customer's possession so that migrating to a different virtualized system is fast, safe, and inexpensive. This eliminates ending up a captive to a single hosting provider while still providing all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert remote consulting services to help companies of any size integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that combine physical IT assets along with public clouds. To assist you to integrate cloud services with networks, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight series of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security vendors to provide centralized control and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, DLP, and encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior machine learning technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and allows rapid recovery of critical files, apps and VMs that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, enhance and debug their connectivity appliances like routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating complex management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding devices that require critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progent’s server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your Progent engineering consultant so that all potential problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you’re making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security standards, higher utilization of network assets, faster troubleshooting, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's ability to stop or recover rapidly from a ransomware incident. Progent will work with you directly to gather information about your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup/recovery environment that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.

Unique Benefits of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and office productivity programs important to most small and medium-size businesses. As a Cisco-qualified partner, Progent also offers help for an ever more sophisticated array of network products including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless access. In addition, Progent's CISSP-qualified security experts, CISM-qualified security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance experts can provide a company-wide perspective on system protection and can assist with complex security projects like SIEM solutions to help enterprises meet business guidelines and government requirements for IT data protection and reporting.

The breadth and size of Progent's engineering staff offer a unique set of advantages to clients wishing to increase the business value of their IT network within a reasonable budget. These advantages include:

  • Best Practices
    Progent’s team of Microsoft and Cisco certified experts average longer than ten years of real-world industry experience, at the forefront of IT support, executing a wide variety of IT projects for an extensive mix of clients. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting personnel. This means that you get not only expert IT skills, but also a consultant with field-tested methods for fixing actual network problems quickly. Learn more about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to bill for online support and on-site help per minute. Consequently, you are charged exclusively for received support. Progent does not demand a higher rate for off-hours or emergency service, and Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no sign-up fee and asks no retainer for support services delivered during regular business hours. Many support firms impose large minimum payments or charge in increments of a quarter hour or longer. Progent's small pricing granularity eliminates king-size invoices for fast repairs. An additional advantage of by-the-minute pricing is that you are less tempted to permit incipient problems to stay unaddressed until they become major problems. Find out more about Progent's value pricing for IT outsourcing.

  • Full Reporting of Network Support
    Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or small support firms who offer minimal documentation or details of tasks done, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the support documentation given by each consultant to every customer. The discipline of detailing and archiving service records allows more efficient service and avoids a slew of common misfortunes such as when a support client is effectively held hostage to a consultant who won’t let go of vital service information. Read more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to resolve problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent faces little competition. Small companies who utilize freelance consultants or who maintain internal IT personnel gain when Progent passes on knowledge about new technology and tested processes to make their IT environments more robust, secure, and efficient. Learn additional information concerning Progent's knowledge transfer services.

Contact Progent
In case your San Rafael, California business wants to get in touch with Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Immediate Online Technical Assistance
For immediate remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).















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