Fast, Affordable Online Computer Help for San Rafael, California Small Businesses
For more than twenty years, Progent has focused on delivering world-quality network support to clients who have small-company budgets. Progent has built a powerful support system that features a cost-effective, seamless virtual office network, custom online repair technology, a substantial team of engineers certified in a broad range of technical disciplines, a Call Center service structure that maximizes efficiency and ensures follow-through, a global group of on-line service professionals, in-person service options for the majority of most zip codes in the U.S., and a company ethos committed to resolving technical issues in the least time and at the lowest cost to clients.

For mid-size and large businesses, Progent offers co-sourcing services to supplement the subject matter expertise of your in-house IT service personnel. This can save money and help meet schedules for major projects such as software development, disaster recover/business continuity planning, security audits, office consolidations, or software migrations.

Progent can in addition offer access to accredited experts to assist your company to plan and execute your cloud strategy.

Core Products and Technologies Serviced by Progent's Consultants for Businesses in San Rafael, California
Progent's national team of world-class support professionals provides help for all aspects of information systems deployed by businesses of all sizes. Practice areas supported by Progent in San Rafael include:

Support Delivery Options Available for San Rafael, California Companies
Progent has a variety of alternatives for providing small and midsize companies with cost-effective IT services for troubleshooting, consulting, hosting services, and IT administration. Progent's model for delivering computer support services is based on the Help Desk structure common to larger IT support organizations. Progent's Helpdesk Support Model ensures fast response, thorough service records, dependable follow-up, and strict expense monitoring for an array of IT support delivery options that include remote repairs, in-person support, top-level consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and routine online assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's seasoned support professionals can assist clients to analyze and repair hardware and software problems without the expense or time loss of on-premises service visits. The experience of Progent's network engineers allows them to handle the majority of network problems rapidly. For the most challenging problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent offers a convenient, web-based signup procedure for first-time customers to accommodate emergency situations and Progent bills by the minute with no sign-up fees or time minimums, so you are invoiced only for the assistance you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security professionals. Learn additional details concerning Progent's online network troubleshooting expertise.

  • On-site Support
    Progent provides on-site computer support for signed-up clients in major metropolitan areas in the United States. Progent's on-site service technicians can work in tandem with Progent's remote service engineers to deliver small businesses the ideal combination: hands-on support professionals when you require them plus the remote help of Progent's worldwide team of network consultants, security professionals, and business software developers. The response time for in-person service calls is usually under one business day. There is no start-up or retainer charge for registering as a Progent customer for on-premises support. Find out more details about how and why to register for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Contact Center Services are designed for all businesses who require fast and dependable support from an online Helpdesk with effective telephone support, online repair capability, and sufficient technical depth for full escalation. Since small and midsize businesses typically are constrained by tight information technology funds and can provide scant management bandwidth for handling network support, Progent's Help Desk Services could be the most cost-effective option to ensure that business information systems stay productive. Read more concerning Progent's Helpdesk services.

  • IT Consulting Expertise
    Progent offers small businesses affordable availability of enterprise-class IT professionals who can provide help with critical products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, company-wide network protection engineering, non-stop network design, virtualization strategies, plus configuration, customization and support for business applications such as accounting, ERP, management reporting, CRM, and productivity software. Progent can help with one-time projects including office relocations and massive system upgrades, longer term projects like management reporting software programming and customization, database software programming and DBA services, and web development, continuing services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network monitoring and system management, or emergency response such as data restoration and virus cleanup.

  • Application Hosting
    Progent can host critical applications such as Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize businesses with greater degrees of dependability, security, and recoverability than is feasible with the type of in-house data center that is practical for the majority of small businesses. Because Progent uses the same data centers that host the gear of some of the world's largest information technology organizations, Progent can eliminate the investment in building and managing the infrastructure required for enterprise-class cooling, electrical backup, and redundant Internet connectivity. For managed applications, Progent can also see to it that upgrades and service packs remain current, security and efficiency is continually tracked, and systems are regularly backed up and ready for complete and rapid restoration. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting services for all of a small or midsize organization's servers in a setting that not only delivers the highest degree of dependability and scalability but that is in addition simple for clients to migrate to a different service firm or to bring in-house when your situation warrants it. Progent's Private Cloud hosting service is structured around proven virtual server techniques that allow small businesses with multi-vendor networks to benefit dramatically on the costs of capital equipment, infrastructure support, and network administration while achieving world-class dependability and an unparalleled level of vendor flexibility. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered solution, can support the mixed- OS and non- standardized environments typical of smaller businesses, and retains ownership of the licenses in the client's hands so that moving to a different virtual system is quick, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still offering all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent can provide advanced online consulting to help organizations of all sizes connect their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that utilize on-premises resources as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight family of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to manage the complete malware attack progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can help you to design and implement a ProSight ESP environment that addresses your company's unique needs and that helps you prove compliance with legal and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also help you to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of vital files, apps and VMs that have become lost or damaged as a result of component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, optimize and troubleshoot their networking hardware such as switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can cut hours off ordinary chores such as network mapping, reconfiguring your network, finding devices that require important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security vendors to provide centralized management and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a deeper layer of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Based on a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with government and industry security regulations, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The interview is intended to help assess your organization's ability either to block or recover rapidly from a ransomware attack. Progent will work with you personally to collect information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup/recovery system that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core system software and productivity applications used by the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also offers help for an increasingly sophisticated array of infrastructure technologies including firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-qualified security consultants, CISM-qualified security professionals, CISA-qualified security audit consultants and GIAC-certified information assurance experts offer a business-wide view of network security and can help with complex security projects such as SIEM solutions to help companies comply with business guidelines and government mandates for network information security and incident reporting.

The breadth and size of Progent's engineering staff offer a unique set of advantages to organizations wishing to increase the business value of their information network within a reasonable budget. These advantages include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of real-world professional experience, in the trenches of IT service, executing a wide variety of IT tasks for an extensive mix of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting staff. This means that you get not only world-class IT skills, but also a support engineer with proven approaches for fixing real-world IT problems rapidly. Read additional information concerning Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to charge for online support and on-site visits by the minute. As a result, you are invoiced just for delivered services. Progent does not demand a higher rate for after-hours or priority service, and Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent imposes no sign-up fee and asks no monthly commitment for services provided during regular business hours. Many support organizations demand large minimum fees or charge in increments of fifteen minutes or longer. Progent's small pricing granularity eliminates major invoices for fast fixes. Another advantage of by-the-minute invoicing is that you will not be tempted to allow minor issues to fester until they grow into major problems. Find out additional information about Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or small support organizations who provide scant documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service reports given by every staff member to every client. The practice of documenting and archiving service activity allows more efficient service and avoids a slew of typical problems such as when a support customer is virtually held hostage to a consultant who refuses to let go of vital service information. Learn more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent faces little competition. Small businesses who work with independent consultants or who employ internal support personnel gain when Progent passes on knowledge about critical technology and proven methodologies to make their networks more robust, secure, and productive. Read more concerning Progent's knowledge transfer services.

Contact Progent
If your San Rafael, California company needs to get in touch with Progent to find out about network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Fast Remote Network Help
For immediate remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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