Low-cost Computer Help from Microsoft and Cisco Qualified Consultants for Businesses in San Rafael, CA
By offering world-class support whenever you need it, providing in-depth expertise for key business applications, offering high-value services such as virtual data center hosting, billing only for help delivered, and charging no sign-up fees or retainers for standard services, Progent allows you to maximize the competitive value of your information system and reduce support costs. Progent understands that information system security, reliability, and efficiency are just as critical to small businesses as to major enterprises but that small companies lack the leverage to spend heavily in information networks and in-house support groups. Progent's basic value proposition is that no IT consulting firm can equal Progent's ability to provide the IT support your business requires when you require it and at prices you can afford.

For larger businesses, Progent offers co-sourcing and project management services to reinforce the subject matter expertise of your in-house IT support group. Co-sourcing can cut costs and minimize technical risks for big projects such as software programming, business continuity planning and testing, security audits, merging datacenters, or technology migrations and upgrades.

Progent can also offer access to accredited consultants to help your business to plan and implement your cloud strategy.

Main Technologies Supported by Progent for Business Networks in San Rafael, California
Progent's team of industry certified experts provides help for all facets of network technology deployed by companies of any size. Technologies served by Progent in and around San Rafael include:

Service Delivery Alternatives for San Rafael, California Businesses
Progent has a selection of options for providing small companies with affordable IT services for technical support, consulting, hosting services, and IT administration. Progent's paradigm for delivering computer support is built on the Help Desk Call Center structure common to larger IT support organizations. Progent's Contact Center Service Model promotes fast support, comprehensive activity records, consistent follow-through, and strict cost control for a range of network support delivery options that include remote repairs, onsite support, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides emergency and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified service experts can assist customers to analyze and repair network problems without the expense or time loss of travel for onsite service calls. The experience of Progent's IT engineers makes it possible to resolve the majority of IT problems quickly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-based signup process for first-time customers to address emergency network problems and Progent charges per minute with zero startup fees or minimums, so you pay only for the help you receive. Specialists available online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security professionals. Find out more details concerning Progent's remote network support expertise.

  • Onsite Service
    Progent provides on-site technical support for registered clients in larger cities in the United States. Progent's on-site service personnel can operate in conjunction with Progent's remote support engineers to give small and midsize companies the best of both worlds: on-premises service professionals when you require them plus the remote expertise of Progent's seasoned staff of network engineers, security professionals, and business application programmers. The wait time for in-person service calls is typically under one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite service. Learn more about how and why to register for Progent's in-person network support services.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are intended for small and midsize businesses who require prompt and dependable access to an online Help Desk with effective telephone assistance, remote repair capability, and enough technical depth for full problem escalation. Since small and midsize companies usually have limited IT funds and can spare scant management attention for handling network support, Progent's Helpdesk Services can be the most efficient option to make sure that business information systems stay productive. Read more concerning Progent's Contact Center outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses budget-friendly access to world-class consultants who can provide assistance with vital products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network security consulting, non-stop it system engineering, virtualization solutions, plus integration, programming and support for small business software including accounting, operations, business analytics, sales automation, and office productivity software. Progent can provide assistance with one-shot projects such as site moves and major system migrations, longer term initiatives such as business analytics application development and customization, database application development and administration support, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or emergency response such as data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for critical applications like Exchange and Microsoft SQL Server in order to provide small and midsize businesses with greater levels of reliability, security, and recoverability than is feasible with the type of in-house data center that is achievable for the majority of small organizations. Since Progent utilizes the same data centers that host the equipment of many of the planet's largest information technology organizations, Progent can save you the cost of creating and managing the systems required for world-class cooling, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that upgrades and service packs stay updated, protection and efficiency is continually monitored, and systems and data files are regularly archived and available for complete and rapid recovery. Learn more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for all of a small company's servers in a setting that not only provides the highest degree of dependability and expandability but that is also convenient for clients to migrate to a different support firm or to bring internally whenever your business situation calls for it. Progent's Private Cloud hosting service is built around mature virtual server technologies that permit small businesses with mixed environments to benefit dramatically on the expense of hardware, system maintenance, and network administration while getting world-class reliability and an unprecedented level of vendor options. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally administered service, can support the mixed- platform and loosely standardized environments common with smaller businesses, and keeps ownership of the software licenses in the customer's possession so that migrating to a different virtual system is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting service while still providing all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent can provide advanced remote consulting to help businesses of any size connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that utilize physical IT assets as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Information Assurance
Progent's affordable ProSight line of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading information security vendors to deliver web-based control and comprehensive security for all your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further layer of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to address the entire malware attack lifecycle including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates your backup processes and enables fast recovery of vital files, applications and VMs that have become unavailable or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services managed backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, optimize and debug their connectivity hardware such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating complex network management activities, WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, locating devices that need important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by tracking the health of critical assets that power your information system. When ProSight Systems Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight Systems Watch server and desktop automated management consulting.

Why Progent Is the Right Alternative for San Rafael, California Small Businesses
Progent's size, breadth and depth of information technology expertise, and familiarity with corporate IT support allow small and midsize businesses to avoid the pitfalls related to excessive dependence on small service organizations or individual engineers.

Working with Progent's Experts allows your company to:

  • Avoid Over Dependence on Individual Consultants
    For IT support, smaller companies often depend excessively on freelance consultants. Though individual support engineers carry lower expenses than more substantial IT service organizations and can typically charge apparently smaller fees, individuals are sometimes too overworked to react rapidly to critical network problems. If an independent consultant is busy with another client, sick, on vacation, or in training, the lack of backup personnel may require your company to wait for help in case of a crisis. As your company expands, system unavailability or problems with line-of-business applications become more expensive. The dollars you thought you were conserving on a freelancer can be eaten up fast due to lower output. Also, when freelance consultants encounter unfamiliar problems, the lack of a large engineering group to count on for assistance forces them to train with the meter running while your company ends up with the bill for their ongoing training.

  • Gain Access to Certified Professionals in Complex Network Issues
    Many small service firms or independent consultants focused on small business network support are capable of delivering connect-the-dots fixes but lack the experience to deal efficiently with complicated network environments that have a variety of platforms, numerous locations, Voice over IP systems, mobile clients, integrated accounting and analytical applications, data-driven web sites, and custom business applications. Progent's experience with global enterprises and Progent's large staff of experts can be valuable to your small business because enterprise environments are inherently complex, integration issues require in-depth knowledge in many technical disciplines, and reaching a high degree of robustness, availability, and security requires industry-tested leading practices.

  • Create a Solid Foundation for Seamless Growth
    Small companies typically begin with an IT system implemented on a shoestring budget. Without a carefully designed architecture, a series of ad hoc repairs commonly get tossed on top of a weak structure. As a company grows, stability and expandability issues can obstruct the success of the organization. Such environments require proper assessment, smart business planning, and broad-based experience to upgrade to an IT environment that can provide the solid foundation to handle current business requirements and support downstream expansion.

  • Work with Solution Finders, Not Product Vendors
    Small businesses require guidance and insight to navigate through an ever more complex maze of technology options offered for accelerating business growth and improving productivity. They do not need a network engineer or service organization that tries to promote products. Progent eliminates conflicts of interest by not selling hardware and software. Progent provides services and expertise exclusively. This permits Progent to match technical support services with the real interests of customers. Mixing network consulting and product reselling can result in a situation where the recommended solution is built around a predetermined technology rather than being based on the actual needs of a small business.

How to Contact Progent
In case your San Rafael, California company needs to contact Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Fast Online Technical Assistance
For fast remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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