Expert Online Service for San Rafael, California Computer Networks from Microsoft Certified Consultants
Small companies have typically been underserved by large IT service firms. Some small businesses allow themselves to become dangerously dependent on individual consultants or small consulting firms who don't have the size or extensive skill sets to react promptly or efficiently to network crises. Still other small businesses turn to giant support firms that employ technicians trained to provide by-the-numbers solutions to ordinary problems but who do not have the experience and technical scope to handle the variety of environments and absence of standards typical of small company IT systems.

Progent's time-tested approach to providing affordable and effective technical support to small companies has made Progent among the top Microsoft-certified IT consulting organizations in the country. Progent has delivered remote support to companies in every state in the United States (See Progent's customer testimonials).

For larger companies, Progent offers co-sourcing and project management support to add to the technical skills of your in-house IT service staff. This can save money and minimize technical risks for big projects such as software design and development, disaster recovery planning and testing, security evaluations, merging datacenters, or technology migrations.

Progent can also offer access to certified experts to help your company to design and execute your cloud computing strategy.

Core Technical Areas Supported by Progent for Businesses in San Rafael, California
Progent provides the services of certified experts for all facets of network technology deployed in small and midsize companies and local governments. Technologies serviced by Progent include:

Service Delivery Alternatives Available for San Rafael, California Businesses
Progent offers a selection of options for providing small and midsize businesses and local governments with affordable IT services for technical support, system architecture, hosting services, and IT management. Progent's paradigm for delivering computer support services is based on the Help Desk structure familiar to big IT organizations. Progent's Contact Center Service Model promotes rapid response, thorough activity documentation, dependable follow-up, and strict cost control across an array of network support delivery modes that include online repairs, onsite help, high-end consulting, as well as server and application hosting.

  • Online Support
    Progent’s Technical Response Center provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's certified service professionals can assist clients to analyze and repair hardware and software problems without the expense or delay of on-premises service visits. The background of Progent's network engineers makes it possible to resolve the majority of IT issues quickly. For the most challenging issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-accessible registration procedure for first-time customers to accommodate emergency network problems and Progent charges per minute with no startup fees or minimums, so you pay only for the help you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISSP-certified security professionals. Find out additional details about Progent's remote network support services.

  • Onsite Service
    Progent offers onsite technical assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite support personnel can work in conjunction with Progent's remote service engineers to deliver small and midsize companies the optimal solution: in-person service professionals when you require them as well as the remote expertise of Progent's seasoned staff of IT consultants, security specialists, and business application programmers. The response time for on-site support visits is usually under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises support. Find out more details about how to sign up for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are designed for small and midsize businesses who require prompt and dependable support from a professional Help Desk with efficient phone assistance, online troubleshooting tools, and enough technical strength for full escalation. Since smaller companies typically have limited information technology funds and can provide little executive bandwidth for dealing with IT support, Progent's Help Desk Call Center Services could be the most efficient option to make sure that business computer networks are always up and running. Learn more details concerning Progent's Contact Center outsourcing services.

  • Consulting Services
    Progent provides small companies budget-friendly availability of enterprise-class consultants who can deliver help with vital technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, company-wide network protection consulting, non-stop it system engineering, virtual server strategies, plus integration, customization and training for business software such as accounting, operations, management reporting, sales automation, and office productivity packages. Progent can provide assistance with one-time projects such as site relocations and major system upgrades, extended initiatives like business reporting application development and customization, relational database application programming and administration support, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and system administration, or urgent services such as data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for key applications like Exchange and Microsoft SQL in order to provide small and midsize companies with greater levels of dependability, security, and performance than is feasible with the type of on-site data center that is realistically affordable for the majority of small and midsize businesses. Since Progent uses the same facilities that host the gear of some of the planet's biggest IT companies, Progent can eliminate the cost of building and maintaining the systems needed for world-class cooling, power failover, and redundant Internet connectivity. For managed application servers, Progent can also make sure that patches and service packs stay current, protection and performance is constantly tracked, and systems and data files are regularly backed up and ready for full and rapid recovery. Find out more concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for all of a small or midsize organization's servers in a setting that not only delivers the top degree of dependability and expandability but that is also convenient for customers to transfer to a different service firm or to bring internally when your business situation warrants it. Progent's Private Cloud hosting service is structured around mature virtual server techniques that allow small businesses with mixed networks to benefit dramatically on the costs of hardware, infrastructure maintenance, and IT administration while achieving world-class dependability and an unprecedented level of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally managed service, can handle the multi- platform and loosely standardized networks common with smaller companies, and keeps ownership of the software in the customer's possession so that moving to a new virtualized system is fast, safe, and affordable. This avoids ending up a captive to a single hosting provider while still providing all the economies related to SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent can provide advanced remote support services to help businesses of all sizes integrate their information networks with popular public clouds including Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid architectures that seamlessly combine local IT assets along with cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight series of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior analysis technology to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the entire malware attack progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within one agent accessible from a single console. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also assist your company to set up and test a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical data, apps and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent’s ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, monitor, reconfigure and debug their connectivity appliances like routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always current, copies and displays the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are discovered. By automating complex network management activities, WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that need important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top information security companies to provide centralized management and world-class security for your email traffic. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so all looming problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and managing your network documentation, you can save up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you’re planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security requirements, higher utilization of IT resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The interview is designed to evaluate your company's preparedness to stop or recover quickly from a ransomware attack. Progent will consult with you personally to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup/recovery system that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for San Rafael, California Small Businesses
Progent's staff size, breadth of information technology skill, and experience with corporate IT consulting enable small companies to sidestep the problems related to excessive dependence on small service organizations or independent consultants.

Teaming with Progent's Experts enables your small business to:

  • Avoid Over Reliance on Individual Support Consultants
    For network support, smaller companies often depend excessively on freelance engineers. Though freelance service engineers carry lower expenses than larger IT service organizations and can afford to bill apparently smaller fees, individuals are frequently unable to respond quickly to critical network problems. If a freelance engineer is busy with different client, ill, on vacation, or in training, the lack of backup staff may require your company to go without assistance during an emergency. As your company grows, system unavailability or problems with critical programs become more expensive. The money you thought you were saving on a freelancer can evaporate fast because of lower productivity. In addition, when independent consultants encounter new problems, the unavailability of a large consulting group to rely on for help forces them to learn with the meter running while your company ends up with the bill for their ongoing training.

  • Gain Access to Experts in Complex IT Solutions
    Many small support organizations or independent consultants focused on small company IT support are capable of delivering routine solutions but don't have the experience to work cost-effectively with complex IT infrastructures with a variety of operating systems, multiple offices, VoIP systems, remote workers, integrated accounting and analytical applications, data-driven web sites, and custom business software. Progent's background with worldwide enterprises and Progent's extensive staff of experts can be valuable to your company because big-company networks are by nature complicated, support issues require in-depth understanding of in numerous technical areas, and achieving a high level of stability, availability, and protection requires industry-proven processes.

  • Build a Firm Foundation for Seamless Growth
    Small companies typically start with a network implemented on a shoestring budget. Lacking a strong basis, a sequence of improvised fixes commonly get piled onto of a weak foundation. As a business grows, stability and expandability problems can obstruct the success of the organization. Such environments need proper assessment, intelligent business planning, and in-depth experience to migrate to an IT infrastructure that can act as the reliable basis to meet critical business needs and support downstream expansion.

  • Partner with Solution Providers, Not Product Vendors
    Small businesses require direction and education to work through an ever more complicated maze of technology options available for enabling business growth and enhancing productivity. They do not need an IT engineer or support organization that attempts to sell them products. Progent eliminates conflicted motives by not selling any products. Progent offers services exclusively. This permits Progent to align consulting support with the genuine needs of customers. Mixing IT consulting and product reselling can result in a situation where the proposed solution is built around a preselected vendor instead of being driven by the true requirements of a client.

How to Contact Progent
If your San Rafael, California business needs to get in touch with Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Fast Online Network Assistance
For fast remote support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).















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