Professional Remote Support for San Rafael, California Networks from Certified Consultants
Small companies have traditionally been overlooked by major IT support firms. Some small businesses permit themselves to become overly reliant on individual engineers or small support organizations who lack the size or broad knowledge to respond quickly or effectively to network emergencies. Other small companies resort to mass-market support firms staffed with technicians taught to provide standardized fixes for ordinary problems but who do not have the background and technical scope to deal with the variety of environments and absence of standards that characterizes small company information systems.

Progent's time-tested approach to providing low-cost and effective technical service to small businesses has made Progent among the top Microsoft-certified network consulting organizations in the industry. Progent has delivered online help to companies in every state in the United States (refer to Progent's customer testimonials).

For mid-size and large companies, Progent offers co-sourcing and project management services to supplement the subject matter expertise of your in-house IT support staff. Co-sourcing can cut costs and minimize technical risks for major projects like application programming, business continuity planning, network security evaluations, office consolidations, or software migrations.

Progent can in addition offer the services of certified consultants to help your company to design and implement your cloud computing strategy.

Main Products and Technologies Serviced by Progent's Consultants for Companies in San Rafael, California
Progent's nationwide team of certified support professionals provides help for all aspects of network technology used by businesses of all sizes. Technologies supported by Progent in San Rafael include:

Service Delivery Options for San Rafael, California Businesses
Progent offers a selection of options for providing small and midsize companies with affordable computer services for troubleshooting, system architecture, hosting services, and network management. Progent's model for delivering computer support services is based on the Help Desk structure familiar to larger IT support organizations. Progent's Help Desk Service Model ensures fast response, thorough service documentation, consistent follow-up, and strict expense control across a range of IT support delivery options that include remote repairs, in-person help, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progent’s Technical Response Center provides emergency and routine remote assistance for Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's certified support professionals can assist customers to troubleshoot and fix network problems without the cost or time loss of travel for onsite service visits. The experience of Progent's network consultants makes it possible to handle most network issues quickly. For the most challenging issues, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-accessible registration process for first-time clients to address emergency network problems and Progent bills per minute with no startup charges or time minimums, so you are invoiced only for the help you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and GIAC-certified security engineers. Learn more information about Progent's online network troubleshooting services.

  • On-site Service
    Progent provides onsite technical assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's online service engineers to deliver small and midsize companies the ideal combination: hands-on service technicians when you require them as well as the on-line expertise of Progent's worldwide staff of IT engineers, security specialists, and business software developers. The response time for on-site support calls is usually under one business day. There is no sign-up or retainer charge for becoming a Progent client for on-premises support. Learn more details concerning why to register for Progent's in-person computer service.

  • Phone Support
    Progent's Contact Center Outsourcing Services are intended for all businesses who need fast and dependable access to a professional Help Desk Call Center with efficient telephone support, online troubleshooting tools, and enough technical strength for full escalation. Because smaller businesses typically have limited IT funds and can provide scant executive bandwidth for dealing with IT support, Progent's Help Desk Outsourcing Services could be the most cost-effective option to ensure that business information systems are always productive. Learn more concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent offers small and midsize companies budget-friendly availability of world-class IT professionals who can provide assistance with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, company-wide network security consulting, fault tolerant it system engineering, virtualization strategies, plus integration, programming and training for small business software such as financials, operations, business analytics, CRM, and productivity software. Progent can help with one-time projects including office relocations and major system migrations, extended projects like business reporting software development and support, database software programming and administration services, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and system administration, or urgent services like data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for critical applications such as Microsoft Exchange Server and MS SQL in order to provide small companies with greater degrees of availability, security, and recoverability than is feasible with the type of internal data center that is achievable for the majority of small organizations. Since Progent utilizes the same data centers that host the gear of some of the planet's largest information technology organizations, Progent can save you the investment in creating and maintaining the systems needed for enterprise-class environmental control, electrical backup, and redundant Internet connectivity. For hosted application servers, Progent can also make sure that patches and service packs stay current, security and performance is continually tracked, and systems and data files are regularly archived and ready for complete and prompt restoration. Learn additional information about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting for the entirety of a small company's servers in an environment that not only delivers the top level of availability and expandability but that is in addition easy for customers to transfer to another service provider or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting is based on tested virtualization technologies that permit businesses with multi-vendor environments to save significantly on the costs of hardware, system support, and network administration while achieving world-class dependability and an unprecedented degree of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in one centrally administered package, can support the multi- OS and loosely standardized networks typical of small businesses, and retains ownership of the software in the client's hands so that migrating to a different virtual system is quick, reliable, and affordable. This eliminates becoming a captive to a single hosting provider while still offering all the savings related to SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide advanced online consulting services to help businesses of any size connect their networks with leading public clouds such as Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that utilize local IT assets along with public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud integration services that include Office 365 integration with on-premises Exchange, Azure design and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight portfolio of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the entire threat progression including protection, identification, containment, remediation, and forensics. Top features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also assist you to set up and verify a backup and restore system like ProSight Data Protection Services so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and enables rapid recovery of vital files, apps and VMs that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity hardware such as routers, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, copies and manages the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, finding appliances that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security vendors to deliver centralized management and comprehensive protection for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further layer of inspection for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam protection, DLP, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent’s server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your network running efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT personnel and your Progent consultant so that any looming issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you’re planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's ability to stop or recover rapidly from a ransomware incident. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy an efficient security and backup/recovery system that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for San Rafael, California Businesses
Progent's size, depth of information technology expertise, and experience with enterprise IT support allow small companies to sidestep the problems associated with excessive reliance on thinly staffed service firms or independent consultants.

Teaming with Progent enables your small business to:

  • Avoid Excessive Reliance on Individual Support Consultants
    For IT support, small companies often depend excessively on freelance consultants. Although freelance service engineers have lower expenses than more substantial IT service firms and can afford to bill apparently lower rates, they are frequently too busy to respond quickly to critical network problems. If an independent engineer is occupied with different customer, sick, on travelling, or in class, the lack of backup staff may force your business to wait for assistance during an emergency. As your small business expands, network downtime or difficulties with critical programs get more expensive. The dollars you thought you were conserving on a freelancer can be eaten up fast because of lost productivity. Also, when independent consultants encounter new technologies, the lack of a large engineering group to count on for advice requires them to learn in place while your company winds up with the bill for their ongoing education.

  • Have Access to Certified Professionals in Complex IT Solutions
    Many small service organizations or freelance engineers specializing in small company IT support may excel at providing connect-the-dots fixes but lack the experience to deal efficiently with complex network environments that have mixed platforms, many sites, Voice over IP systems, mobile workers, interconnected financial and operational applications, data-driven web sites, and specialized line-of-business applications. Progent's background with worldwide enterprises and Progent's extensive team of specialists can benefit your small business because enterprise environments are by nature complex, support issues demand thorough understanding of in many technical disciplines, and reaching a high degree of robustness, availability, and protection requires enterprise-tested leading practices.

  • Build a Solid Foundation for Seamless Growth
    Small companies often start with an IT system cobbled together on a tight budget. Lacking a solid basis, a sequence of ad hoc repairs commonly get thrown on top of a marginal structure. As a business grows, reliability and expandability issues can hinder the success of the organization. Such networks require proper assessment, intelligent business analysis, and broad-based expertise to migrate to a network environment that can provide the reliable foundation to meet critical business needs and ease downstream expansion.

  • Work with Solution Consultants, Not Resellers
    Small businesses require direction and education to work through an ever more complex array of IT options available for enabling growth and improving productivity. They do not need a network engineer or service firm that tries to promote a product. Progent avoids conflicts of interest by not selling any products. Progent offers services only. This permits Progent to align consulting support with the genuine needs of clients. Mixing IT consulting and product reselling can result in a conflict where the recommended solution is based on a preselected technology instead of being driven by the true requirements of a small business.

Get in Touch with Progent
If your San Rafael, California business needs to get in touch with Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Help
For immediate online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).















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