Quick, Low-cost Remote Network Troubleshooting for San Rafael, California Small Businesses
For more than twenty years, Progent has focused on delivering world-quality IT support services to customers who have small-business IT budgets. Progent has developed a unique support solution that includes a low-overhead, tightly connected virtual office infrastructure, custom remote repair technology, a substantial pool of consultants certified in a broad array of IT practice areas, a Help Desk service structure that maximizes responsiveness and guarantees follow-through, a global team of on-line support professionals, on-site service dispatching for the majority of most zip codes in the United States, and a corporate culture focused on resolving technical problems in the least time and at the lowest cost to customers.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to reinforce the skills of your in-house IT service staff. Co-sourcing can save money and help meet schedules for big IT initiatives like software programming, disaster recover/business continuity preparedness, security evaluations, office consolidations, or software migrations and upgrades.

Progent can also provide the services of accredited consultants to help your business to design and execute a sensible cloud strategy.

Key Technical Areas Serviced by Progent for Businesses in San Rafael, California
Progent offers the services of qualified consultants for all facets of network technology deployed in small companies. Products and technologies serviced by Progent's consultants include:

Service Delivery Options for San Rafael, California Companies
Progent offers a variety of alternatives for providing small companies and local governments with affordable computer services for technical support, consulting, hosting services, and IT management. Progent's paradigm for delivering IT support services is based on the Help Desk Call Center structure familiar to big IT support organizations. Progent's Helpdesk Service Model ensures rapid support, thorough activity documentation, reliable follow-through, and tight expense monitoring across a range of network support delivery modes that include remote troubleshooting, onsite help, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's seasoned service professionals can assist customers to troubleshoot and repair hardware and software problems without the cost or time loss of in-person support visits. The background of Progent's IT engineers allows them to handle most IT issues quickly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-based registration procedure for new clients to address emergency situations and Progent bills by the minute with no startup fees or minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security engineers. Find out additional information about Progent's online network support expertise.

  • Onsite Support
    Progent offers on-site computer support for signed-up clients in larger cities in the United States. Progent's onsite service technicians can operate in conjunction with Progent's remote support engineers to deliver small and midsize businesses the optimal solution: in-person support technicians when you require them as well as the on-line help of Progent's seasoned staff of network consultants, security professionals, and business software developers. The response time for on-site service visits is usually under 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises support. Learn more details about why to register for Progent's onsite computer support services.

  • Help Desk
    Progent's Helpdesk Services are intended for small and midsize companies who need prompt and dependable access to a professional Helpdesk with efficient phone assistance, online repair tools, and sufficient technical strength for full escalation. Because smaller businesses typically are constrained by tight IT funds and can spare scant management bandwidth for handling IT support tasks, Progent's Helpdesk Outsourcing Services can be the most cost-effective option to make sure that business information networks stay productive. Read more details concerning Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Services
    Progent offers small and midsize companies budget-friendly availability of world-class consultants who can deliver help with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network protection engineering, fault tolerant network consulting, virtual server strategies, plus configuration, customization and support for small business software such as accounting, ERP and MRP, management reporting, CRM, and office productivity packages. Progent can help with one-shot projects including office relocations and major system migrations, longer term projects such as management information application development and support, database application programming and administration support, and web development, on-going support such as server monitoring and network administration, or emergency response like data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host vital applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small companies with higher levels of availability, protection, and recoverability than is feasible with the class of in-house data center that is realistically affordable for the majority of small organizations. Because Progent uses the same data centers that host the gear of some of the world's biggest IT companies, Progent can eliminate the cost of building and maintaining the infrastructure needed for world-class cooling, power backup, and uninterruptible Internet access. For hosted applications, Progent can also see to it that patches and service packs remain current, protection and performance is continually tracked, and systems are consistently backed up and available for complete and rapid recovery. Find out additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting for all of a small or midsize organization's servers in an environment that not only provides the top level of fault-tolerance and scalability but that is also simple for customers to transfer to a different support firm or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting is founded on tested virtual server techniques that allow small businesses with mixed environments to save dramatically on the expense of hardware, infrastructure support, and IT management while getting enterprise-class availability and an unprecedented level of vendor options. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered solution, can support the multi- platform and loosely standardized networks common with smaller companies, and keeps ownership of the software in the client's hands so that migrating to a different virtual host is fast, safe, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still offering all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent offers advanced online consulting to help organizations of any size connect their networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that utilize physical resources as well as public cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Azure design and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud migration projects quickly and affordably.

Why Progent Offers the Smart Alternative for San Rafael, California Small Businesses
Progent's size, breadth of technical skill, and experience with enterprise network consulting enable small and midsize businesses to sidestep the problems related to excessive dependence on thinly staffed service organizations or individual consultants.

Working with Progent's Experts enables your business to:

  • Prevent Over Reliance on Freelance Consultants
    For IT services, smaller businesses sometimes rely heavily on independent consultants. Although individual service providers have lower expenses than more substantial IT service firms and can typically charge apparently lower fees, individuals are sometimes too busy to respond quickly to critical problems. If a freelance engineer is occupied with another client, sick, on vacation, or in class, the lack of backup staff may force your business to go without assistance in case of a crisis. The more your company grows, network unavailability or problems with line-of-business programs get more costly. The dollars you thought you were conserving on an independent consultant can evaporate fast because of lower output. Also, when independent engineers encounter unfamiliar technologies, the lack of a large consulting team to depend on for assistance forces them to learn on the job while your organization ends up with the costs for their continuing training.

  • Gain Access to Expertise in Advanced Information Technology Issues
    The majority of smaller service firms or independent consultants focused on small company IT support are capable of providing connect-the-dots solutions but lack the experience to deal efficiently with complicated network environments that have a variety of platforms, multiple offices, VoIP implementations, mobile workers, interconnected financial and operational applications, data-driven web sites, and specialized business software. Progent's background with global enterprises and Progent's large team of experts can be valuable to your company because big-company networks are inherently complicated, support issues require thorough understanding of in numerous technical disciplines, and achieving a high degree of stability, availability, and security requires industry-tested processes.

  • Create a Firm Basis for Growth
    Small businesses typically start with a network implemented on a shoestring budget. Lacking a proper basis, a sequence of band-aid fixes commonly get thrown onto of a tenuous structure. As a business grows, reliability and scalability problems can undermine the success of the business. These environments require proper evaluation, intelligent business analysis, and in-depth expertise to upgrade to an IT environment that will act as the reliable basis to meet critical business needs and ease future growth.

  • Partner with Solution Providers, Not Product Vendors
    Small companies require guidance and education to navigate through an ever more complicated array of IT alternatives available for accelerating business growth and enhancing efficiency. Businesses do not need a network engineer or service organization that attempts to promote products. Progent eliminates conflicts of interest by not selling any products. Progent sells consulting and services exclusively. This allows Progent to match technical services with the real needs of customers. Mixing IT support and product reselling can result in a conflict where the proposed solution is built around a preselected technology rather than being driven by the actual needs of a customer.

Get in Touch with Progent
If your San Rafael, California company needs to contact Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Fast Online Network Assistance
For fast online help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2017 Progent Corporation. All rights reserved.