World-class Online Support Services for BlackBerry Environments
BlackBerry Online Configuration HelpSecure and reliable access from smartphones to messaging systems like Exchange, IBM Lotus Domino, or Novell GroupWise is now a strategic requirement for businesses of any size who want to maximize competitiveness. Research in Motion's BlackBerry smartphones and the BlackBerry BES Server are among the premiere solutions for enabling and administering mobile connectivity. However, supporting productive BlackBerry environments is increasingly challenging due to the advanced mechanisms that exist to fulfill the demand for world-class protection and non-stop operation. Progent's BlackBerry certified consultants are experienced at delivering remote consulting services for BlackBerry systems, lowering service costs and resolving issues more quickly than is feasible with ordinary on-site service providers.

Progent maintains a seasoned team of remote consultants certified to support networks that include technology from all major suppliers. (See industry certifications of Progent's consultants.) Progent's Cisco CCIE engineers can help your company to manage complex issues with your network environment. Progent's Apple certified support staff can help you to interface Macs with your mobile communications environment and can provide expertise with Apple iPhone integration and management. Progent's Linux consultants can provide expertise for managing servers powered by all leading distributions of Linux including RedHat Linux, SUSE, Debian-GNU, CentOS, Ubuntu Linux, Mandriva Linux, PCLlinuxOS Linux, fedora, and Gentoo. This range of expertise permits Progent to offer a convenient source for IT consulting required in mixed-platform networks and avoids the finger-pointing that small organization commonly confront when looking for computer support.

Progent's network security engineers have earned prestigious security accreditations such as Certified Information Security Manager and CISSP. Progent's enterprise-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security services for small companies include a pair of ultra-affordable security vulnerability scanning service bundles that allow small companies to receive an objective network security assessment from a Progent security consultant to uncover potential risks in the security profile you expose on both sides of your firewall.

BlackBerry BES Server Consulting and Technical Support
The BlackBerry Enterprise Server (BES) gives companies a centralized and secure mechanism for integrating BlackBerry wireless devices into their messaging, groupware, and application environment. BlackBerry Enterprise Server enables wireless BlackBerry users to access Exchange Server, Domino, or Groupwise messaging and to synchronize BlackBerry handsets with PC desktops to achieve data consistency for applications such a schedules, contact lists, tasks, IM, and custom business software. Due to BlackBerry Enterprise Server (BES) integration with Microsoft Exchange, mobile workers carrying BlackBerry smartphones can have effortless access to Exchange messages and to IM-capable software through Microsoft Communications Server and Lync Server 2010 support.

BlackBerry Enterprise Server Consulting Services

Progent's BlackBerry-qualified engineers can help you plan, install, and support BlackBerry Enterprise Server so that you optimize the productivity of BlackBerry clients, simplify the management of a BlackBerry solution, and lower the expense of maintaining a mobile workforce.

How Progent Can Assist You to Manage and Support Your BlackBerry Environment
Progent can deliver an experienced BlackBerry support who has earned certifications from RIM in all major aspects of BlackBerry technology. Progent's BlackBerry support skills range from resolving synchronization problems to architecting wireless productivity solutions built around BlackBerry Enterprise Server. These RIM BlackBerry certifications and their associated skill sets include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingA Progent BlackBerry Certified Support Specialist can help your company to carry out common support functions such as configuring BlackBerry handsets and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, launching e-mail filters and auto-signature, editing user accounts, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to run with your company messaging software. Progent's seasoned service professionals can also help your company to troubleshoot a broad array of problems associated with synchronization, handset recognition, email consistency, web browsing, wireless connectivity, Instant Messaging, PC software configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing countrywide online technical assistance for small company IT networks, Progent offers responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your BlackBerry support expenses at a minimum and, by solving problems quickly, maximizes the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry EngineersProgent's BlackBerry Certified Server Support Specialist has the knowledge required to install and troubleshoot the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can help you to use tools like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run important procedures such as resolving enterprise activation issues, adding and deleting BlackBerry device users, activating passwords, configuring over-the-air software loading and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery processes.

Progent's BlackBerry-certified engineers can also show you how to use administration tools like the BlackBerry Administration Service for role-based management, resolving attachment and data flow issues, and utilizing WiFi for enterprise activation. In addition, Progent can explain the function of operational policies in the BlackBerry BES system and assist you to define and implement appropriate security options.

Progent's Microsoft-certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your existing Exchange architecture for working in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the most recent version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, managing, monitoring, and maintaining one or multiple BlackBerry BES Servers in a messaging system powered by Exchange. Progent's BlackBerry-certified consultant has support skills in key technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can show you how to add and delete BlackBerry smartphone users on Exchange Server and Windows Active Directory, set up, monitor, and manage BlackBerry BES Server, manage BlackBerry smartphones and client accounts, archive and manage storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, implement push and pull access control lists, manage Microsoft Exchange Server data flow, create, update, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and generate management reports based on SNMP data.

Progent's BlackBerry consultant can help you with your BlackBerry technology in a number of environments such as Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Call or Email Progent for Help from a BlackBerry-Certified Expert
If you wish to get in touch with Progent about professional support for BlackBerry wireless technology, phone 1-800-993-9400 or refer to Contact Progent.

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