Consulting and Technical Support for Research In Motion BlackBerry Technology
RIM BlackBerry ConsultantsBlackBerry mobile smartphones from Research in Motion are one of today’s most popular products for achieving location-independent access to email, scheduling, web-based programs, and other vital business information. As the sophistication of small business networks has expanded, and as the need for enterprise-class protection, reliability, and disaster recovery has grown to be the standard for businesses regardless of size, effective deployment and maintenance of RIM BlackBerry solutions has become increasingly difficult. To address issues such as security, business continuity, and synchronization of BlackBerry smartphones with diverse messaging systems and company databases, small businesses frequently turn to outside consulting professionals who specialize in BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-certified consultants who can assist small businesses to design, administer, and repair BlackBerry solutions economically and efficiently, dispensing with the need for an in-house BlackBerry technology specialist and lowering the expense and hassle of supporting mobile work groups. Progent's BlackBerry technology engineers have in-depth experience cooperating with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security specialists. This range of experience, combined with Progent's proven remote support capabilities, provides small companies an economical solution for integrating BlackBerry products seamlessly into their IT network.

Progent's engineers can assist your business with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Microsoft Exchange Server setup so that your data and email systems function efficiently with BlackBerry BES Server. Progent can also assist you to upgrade from older editions of BlackBerry and Microsoft software, set up easy-to-use management utilities to enable you to monitor and control BlackBerry smartphones throughout your company, recommend security policies that are right for your business, customize mobile applications, and make sure that your IT network infrastructure is appropriately configured to accommodate your BlackBerry users. Also, Progent's business continuity specialists can help ensure that your BlackBerry data is incorporated in your regular backup procedures in order that it can be restored quickly and safely.

Consulting Services for BlackBerry BES Server
BlackBerry BES Server simplifies management and maintenance of BlackBerry devices, offering a single platform for controlling critical tasks such as device installation, updates, and retirement and also offering a strong foundation for security and high availability. BlackBerry Enterprise Server (BES) delivers seamless integration between Microsoft Exchange, Novell GroupWise, or IBM Lotus Domino email platforms and BlackBerry handsets and allows wireless synchronization.

BlackBerry BES Server Configuration Help

BlackBerry Enterprise Server provides a variety of security capabilities starting with advanced data encryption of messages transmitted between a BlackBerry device and BlackBerry Enterprise Server based on Advanced Encryption Standard (AES) or Triple DES. BlackBerry Enterprise Server also permits excellent versatility in selecting levels of protection to match the special needs of your environment. Progent's BlackBerry authorized engineers can help you to select advanced security features and activate them wirelessly. Examples of these wirelessly configurable security features are:

  • Lock down a BlackBerry smartphone
  • Wipe information from a missing smartphone
  • Disable Bluetooth functionality
  • Activate internal defenses against malware

BlackBerry Enterprise Server also offers flexibility in selecting how to keep BlackBerry users from loading or executing unsafe or unauthorized programs. Progent can help you to choose protective processes like:

  • Specify exactly which programs are permitted on the device
  • Prevent external programs from allocating non-volatile storage on the smartphone
  • Select which resources external programs can access on the smartphone
  • Restrict the kinds of connections third-party applications running on the BlackBerry smartphone can initialize
  • Block all external applications from being loaded or run on the device

Some Ways That Progent Can Assist Your Business to Manage and Support Your BlackBerry Environment
Progent can provide a seasoned engineer who has been awarded accreditations from Research in Motion in all major facets of BlackBerry technology. Progent's BlackBerry support skills span areas from troubleshooting synchronization problems to designing mobile productivity solutions based on BlackBerry Enterprise Server. These RIM BlackBerry credentials and their associated skill sets include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesA Progent BlackBerry Certified Support Specialist can assist your business to perform common support functions such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching e-mail filters, modifying user accounts, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to operate with your company email software. Progent's certified experts can also help you to troubleshoot a wide range of issues concerning synchronization, device recognition, messaging reconciliation, web access, mobile connectivity, IM, PC software configuration, and Desktop Redirector.

As a leader in delivering nationwide online support for small business IT networks, Progent can provide responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your wireless technical support expenses low and, by dealing with problems promptly, maximizes the productivity of your BlackBerry users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for deploying, managing, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in an email system based on Exchange Server. Progent's BlackBerry consultant has expertise in key areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can help you to add and remove BlackBerry device users on Exchange Server and Microsoft Active Directory, configure, track, and administer BlackBerry BES Server, administer BlackBerry devices and user accounts, back up and support storage groups, apply permissions, set up the Mobile Data System (MDS) and Instant Messaging, deploy push and pull access control lists, control Exchange data flow, generate, edit, and apply wireless LAN and Virtual Private Network configuration sets, set up SNMP traps for alerts, and produce reports to summarize SNMP data.

Progent's BlackBerry engineer can help you with your BlackBerry technology in a variety of settings that can include Microsoft Windows 2K, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent can provide the services of a BlackBerry Certified Solution Designer to assist you to design, install, test, troubleshoot, and document a mobile wireless solution built upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's world-class consulting support services for BlackBerry technology include business and technology needs assessment, solution design, deployment planning and execution, performance optimization, design of a fault-tolerant environment, information backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your technical objectives and to create a wireless system that fits within your IT budget and supports your business plans. Progent can clarify the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your existing network architecture's ability to accommodate a BlackBerry BES Server, assist your organization to decide which administration model and physical components meet your needs, and analyze your email and messaging environment topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make informed decisions concerning options for software editions, processors and storage, network design, and application configuration.

To maximize system protection, Progent's BlackBerry expert can help you to choose and configure appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-certified security engineers to run company-wide security vulnerability and compliance testing and suggest improvements to support your BlackBerry environment.

Contact Progent for Support from a BlackBerry-Certified Professional
To contact Progent about engineering expertise for BlackBerry wireless solutions, phone 1-800-993-9400 or go to Contact Progent.
















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