Consulting Support Services for BlackBerry Environments
BlackBerry Support ServicesBlackBerry mobile PDAs were once among the most popular products for maintaining location-independent connectivity to messaging, scheduling, web applications, and other critical business data. Progent offers Santa Ana, California businesses support from BlackBerry-qualified consultants who can assist companies to manage their BlackBerry deployments or transition smoothly to a modern mobile solution.

As the complexity of small company networks has increased, and as the need for enterprise-class protection, reliability, and disaster recovery has become the standard for organizations regardless of size, successful deployment and maintenance of BlackBerry technology has grown increasingly challenging. To handle issues like data protection, disaster recovery, and synchronization of BlackBerry handhelds with diverse messaging servers and company databases, small organizations often resort to outside support firms who offer expertise in BlackBerry installation and maintenance.

Progent can provide the services of BlackBerry-certified engineers who can assist small organizations to plan, manage, and repair BlackBerry-based solutions economically and effectively, dispensing with the necessity for an in-house BlackBerry solutions specialist and lowering the expense and stress of supporting mobile work groups. Progent's BlackBerry technology engineers have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security specialists. This range of knowledge, coupled with Progent's proven online service delivery model, gives small businesses an affordable alternative for integrating RIM BlackBerry products seamlessly into their business information system.

Progent's engineers can assist your company with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Exchange setup so that your data and email infrastructure work optimally with BlackBerry Enterprise Server. Progent can also assist you to migrate from older editions of BlackBerry and Microsoft technology, configure streamlined management tools so you can monitor and support BlackBerry smartphones throughout your business, recommend security policies that make sense for your business, develop custom wireless applications, and ensure that your network infrastructure is appropriately configured to handle your BlackBerry clients. In addition, Progent's disaster recovery specialists can help ensure that your BlackBerry information is included in your regular backup processes so that it can be restored quickly and safely.

Integration Help for BlackBerry BES Server
BlackBerry Enterprise Server simplifies management and support of BlackBerry smartphones, providing a single platform for controlling key jobs like smartphone installation, upgrades, and retirement and offering a solid foundation for data protection and high availability. BlackBerry Enterprise Server (BES) supports transparent integration between Microsoft Exchange Server, Novell GroupWise, or Domino email platforms and BlackBerry smartphones and allows over-the-air synchronization.

RIM BlackBerry Enterprise Server Configuration Help

BlackBerry BES Server includes a variety of data protection options beginning with advanced encryption of information transmitted between a BlackBerry device and BlackBerry Enterprise Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry BES Server also allows excellent flexibility in selecting degrees of protection to match the special requirements of your mobile environment. Progent's BlackBerry certified engineers can help you to choose powerful security functions and activate them wirelessly. Examples of these wirelessly configurable security features are:

  • Lock down a device
  • Erase information from a missing device
  • Disable Bluetooth functionality
  • Enable internal protection against malware

BlackBerry Enterprise Server also offers versatility in determining how to prevent mobile users from installing or running unsecure or unauthorized code. Progent can assist you to choose protective techniques such as:

  • Specify precisely what applications are permitted on the device
  • Prevent third-party programs from allocating non-volatile storage on the BlackBerry smartphone
  • Determine which resources third-party applications can use on the BlackBerry device
  • Restrict the kinds of access third-party programs running on the smartphone can initialize
  • Block all third-party applications from being installed or run on the device

Some Ways That Progent Can Assist Your Business to Maintain and Support Your BlackBerry Environment
Progent can provide an experienced engineer who has been awarded certifications from RIM in all major aspects of BlackBerry integration. Progent's BlackBerry support skills span areas from resolving synchronization issues to designing wireless productivity solutions based on BlackBerry Enterprise Server. These BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesProgent's BlackBerry Certified Support Specialist can assist your business to carry out common support functions such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account settings, setting up messaging filters, modifying user accounts, update BlackBerry handsets, transmitting service books, and configuring BlackBerry Desktop Manager to run with your corporate messaging solution. Progent's certified experts can also assist you to troubleshoot a broad range of problems concerning synchronization, device detection, messaging consistency, web browsing, mobile connections, Instant Messaging, desktop software installation, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide online technical assistance for small business IT networks, Progent can provide fast and affordable contact with a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your mobile technical support expenses low and, by handling problems quickly, improves the efficiency of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry-certified specialist can assist you to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to perform critical procedures including troubleshooting enterprise activation issues, adding and deleting BlackBerry device clients, activating passwords, configuring over-the-air program loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and restore mechanisms.

Progent's BlackBerry consultants can also show you how to use administration tools like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and using WiFi for activation. Also, Progent can explain the function of operational policies in the BlackBerry Enterprise system and help you to define and implement sensible security configurations.

Progent's certified Microsoft Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Exchange architecture for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry system to the most recent version of Exchange Server.

Call or Email Progent to Get Support from a RIM BlackBerry-Qualified Consultant
If you wish to get in touch with Progent about professional support for BlackBerry mobile wireless solutions, call 1-800-993-9400 or visit Contact Progent.
















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