World-class Remote Consulting and Support Services for BlackBerry Environments
RIM BlackBerry Online Integration AssistanceSecure and reliable connectivity from smartphones to email systems like Exchange Server, Lotus Domino, or Novell GroupWise is now a necessity for companies of any size who wish to optimize productivity. Research in Motion's BlackBerry smartphones and the BlackBerry Enterprise Server (BES) are some of the most popular solutions for enabling and administering wireless communications. But, maintaining efficient BlackBerry systems has become challenging due to the advanced mechanisms available to meet the demand for enterprise-class protection and fault tolerance. Progent's BlackBerry certified consultants are experienced at providing remote consulting and support expertise for BlackBerry systems, reducing service expenses and taking care of problems faster than is feasible via traditional on-premises consulting.

Progent maintains a large group of remote engineers certified to support IT system that include technology from all major vendors. (Refer to technical certifications of Progent's consultants.) Progent's Cisco-certified CCIE engineers can help your company to resolve complex issues with your network environment. Progent's Apple certified specialists can help you to interface Macintosh computers with your wireless communications solution and can provide support with iPhone integration. Progent's Linux engineers can provide help in managing servers based on all leading versions of Linux such as RedHat Linux, SUSE Linux, Debian GNU/Linux, CentOS, Ubuntu Linux, Mandriva, PCLOS, fedora Linux, and Gentoo. This breadth of expertise permits Progent to offer a one-stop solution for IT consulting needed in mixed-vendor networks and avoids the blame game that small businesses commonly confront when trying to find technical help.

Progent's network security consultants have been awarded top security accreditations such as GIAC (Global Information Assurance Certification) and Information System Security Architecture Professional (ISSAP). Progent's world-class security experts can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security services for small companies include a pair of economical security vulnerability testing service bundles that enable small companies to get a professional security evaluation from a Progent security engineer to uncover possible risks in the security profile you expose inside and outside your firewall.

Consulting and Technical Expertise for BlackBerry Enterprise Server (BES)
RIM's advanced platform for administering big groups of BlackBerry wireless handsets is the BlackBerry BES Server. This powerful software enables Microsoft Exchange Server, Lotus, or Groupwise users to send and receive emails that stay encrypted during wireless transit to ensure optimum security. BES Server also simplifies a wide selection of critical administrative jobs that span from smartphone setup and upgrades to wireless security and fault tolerance.

BlackBerry BES Server Troubleshooting Help

Progent's BlackBerry-certified consultants can help you use RIM BlackBerry BES Server to do routine tasks like:

  • Deploy and manage applications
  • Plan device, program, and IT policy updates
  • Update BlackBerry smartphone firmware wirelessly
  • Control user and group settings with BES Server's extensive library of IT policies

Progent's BlackBerry-certified engineers can also help you to utilize BlackBerry Enterprise Server to perform important tasks not supported by the less advanced BlackBerry BES Server Express. These procedures include:

  • Set up and manage BlackBerry's fault-tolerant architecture using VMware
  • Deploy BlackBerry devices remotely
  • Establish custom management roles
  • Monitor and report on the health of your system

Some Ways That Progent Can Assist Your Business to Maintain and Troubleshoot Your BlackBerry Solution
Progent can provide a seasoned engineer who has earned certifications from RIM in all major aspects of BlackBerry integration. Progent's BlackBerry consulting services range from resolving synchronization issues to architecting wireless workforce solutions built around BlackBerry Enterprise Server. These BlackBerry credentials and their respective skill sets include:

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to install and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified expert can show you how to use resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important tasks including resolving enterprise activation issues, registering and deleting BlackBerry smartphone clients, activating passwords, implementing over-the-air software installation and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and restore processes.

Progent's BlackBerry-certified engineers can also show you how to operate management tools such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow issues, and utilizing wireless LANs for enterprise activation. In addition, Progent can explain the function of operational policies in the BlackBerry BES environment and assist you to define and install appropriate security options.

Progent's Microsoft-certified Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Microsoft Exchange architecture for working smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the most recent edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, administering, tracking, and maintaining one or several BlackBerry Enterprise Servers in an email system based on Exchange. Progent's BlackBerry-certified engineer has support skills in important areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can assist you to add and remove BlackBerry smartphone users on Exchange Server and Windows Active Directory, configure, track, and administer BlackBerry BES Server, administer BlackBerry devices and client accounts, archive and support storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, deploy push and pull access control lists, control Microsoft Exchange Server data flow, create, edit, and assign WLAN and Virtual Private Network configurations, set up SNMP traps, and generate management reports to summarize SNMP data.

Progent's BlackBerry consultant can support your BlackBerry solution in a variety of settings that can include Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to assist you to plan, install, test, troubleshoot, and produce documentation for a wireless solution built on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's high-level engineering services for BlackBerry technology include business and technology needs assessment, system design, installation strategy and execution, performance optimization, configuration of a high-availability environment, data backup and disaster recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your functional objectives and to design a wireless environment that fits within your information technology budget and aligns with your business strategy. Progent can explain the impact of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your current network infrastructure's ability to support a BlackBerry Enterprise Server, assist your organization to decide which management approach and physical components meet your requirements, and analyze your messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make informed choices about alternatives for software editions, server hardware and storage, network architecture, and application set up.

To maximize network security, Progent's BlackBerry consultant can assist your company to choose and activate sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and GIAC-certified security specialists to run company-wide security vulnerability and compliance validation and recommend improvements to accommodate your BlackBerry solution.

Contact Progent to Get Help from a BlackBerry-Qualified Expert
If you wish to contact Progent about technical support for BlackBerry wireless technology, phone 1-800-993-9400 or refer to Contact Progent.
















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