Introduction to Progent's Support Services for RIM BlackBerry Technology
RIM BlackBerry Consulting and Support ExpertiseWireless access to messages, address books, calendars, and web applications has become a critical feature of information systems for companies of any type. BlackBerry handhelds are some of the most powerful solutions for maintaining mobile communications. But the infrastructure needed to accommodate BlackBerry smartphones has become steadily more sophisticated as the demand for high availability and and air-tight security has increased. Progent's BlackBerry certified consultants specialize in delivering small businesses enterprise-class network support and troubleshooting services that are affordable and efficient.

Being a Microsoft Gold Partner with more than a decade of background consulting on MS Exchange Server, Progent's consultants can give you access to broad assistance in integrating BlackBerry and Microsoft technology by offering services like Exchange 2010 consulting as well as by delivering complementary services like Lync Server 2010 integration and MS Office Communications Server support to manage IM and Presence. Progent's MS SQL 2016 consultants and MS SQL 2014 consultants can configure and repair your SQL database server to work optimally with BES Server, and Progent's MS System Center Data Protection Manager specialists can assist you to develop archiving and recovery processes to guard your data and reduce productivity loss in case of a crash of your messaging system.

Progent also maintains a large team of Cisco certified CCIE network consultants who are available remotely to offer expert assistance for architecting and troubleshooting your company's network so that it accommodates your BlackBerry system with a high degree of fault tolerance, scalability, security, and manageability. Cisco Certified Internetwork Experts are recognized networking experts who earn this prestigious classification only through thorough testing by Cisco. CCIEs are able to resolve the most intractable issues surrounding network planning, configuration, troubleshooting, and support.

Integration Support for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) streamlines management and maintenance of BlackBerry wireless handsets, offering a centralized solution for handling critical jobs such as smartphone installation, upgrades, and retirement and offering a strong foundation for security and fault tolerance. BlackBerry Enterprise Server (BES) supports transparent communication between Microsoft Exchange Server, Groupwise, or IBM Lotus Domino email platforms and BlackBerry users and supports remote synchronization.

BlackBerry Enterprise Server Integration Support

BES Server provides a wealth of security capabilities beginning with automatic encryption of messages transmitted between a BlackBerry wireless handset and BlackBerry BES Server using Advanced Encryption Standard or Triple Data Encryption Standard. BES Server also allows great flexibility in selecting levels of security to match the specific needs of your network. Progent's BlackBerry authorized consultants can help you to choose powerful security features and enable them remotely. Examples of these wirelessly selectable security settings are:

  • Lock down a smartphone
  • Erase information from a lost or stolen BlackBerry device
  • Lock out Bluetooth functionality
  • Enable built-in defenses against malware

BlackBerry Enterprise Server also provides flexibility in determining mechanisms to prevent BlackBerry users from installing or running unsecure or prohibited software. Progent can assist you to choose protective techniques like:

  • Specify exactly which applications are permitted on the device
  • Prevent third-party software from allocating non-volatile memory on the smartphone
  • Select what resources external programs can use on the BlackBerry smartphone
  • Restrict the kinds of connections external programs running on the smartphone can initialize
  • Block all third-party programs from being loaded or run on the smartphone

Expert RIM BlackBerry Technical Support Services Available Online from Progent
Progent's certified RIM BlackBerry engineers are accessible remotely to provide prompt technical help to businesses in the Santa Ana area or throughout the state of California. Progent's experienced remote consulting experts have helped businesses solve network problems and reduce support costs in each state in the United States and established a substantial following of loyal customers. (Refer to Progent's client testimonials.)

Progent offers online assistance for a wide array of issues associated with BlackBerry products such as wireless synchronization, configuration with Microsoft Exchange, managing BlackBerry Enterprise Server, and improving wireless security. Important RIM BlackBerry credentials earned by Progent's support experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry HelpProgent's BlackBerry Certified Support Specialist can help you to carry out common technical operations such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account settings, setting up messaging filters and auto-signature, modifying user accounts, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to run with your corporate email solution. Progent's certified experts can in addition assist you to resolve a wide range of issues concerning synchronization, handset detection, messaging consistency, web access, mobile connectivity, Instant Messaging, PC application configuration, and BlackBerry Desktop Redirector.

As a top innovator in providing nationwide online consulting services for small office IT networks, Progent offers responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your wireless support expenses at a minimum and, by solving issues quickly, optimizes the output of your BlackBerry clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, managing, tracking, and troubleshooting one or several BlackBerry BES Servers in an email system based on Exchange. Progent's BlackBerry-certified consultant has support skills in key areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can show you how to install and remove BlackBerry smartphone users on Exchange Server and Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry devices and client accounts, archive and support storage groups, configure permissions, install the Mobile Data System (MDS) and Instant Messaging, implement access control lists, manage Exchange data flow, generate, edit, and apply WLAN and VPN configurations, set up SNMP traps for alerts, and generate reports to summarize SNMP results.

Progent's BlackBerry-certified consultant can support your BlackBerry solution in a number of settings such as Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent offers the services of a BlackBerry Certified Solution Designer to assist your business to plan, install, validate, troubleshoot, and document a wireless environment built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's advanced consulting services for BlackBerry technology include business and network needs assessment, system design, installation planning and implementation, performance optimization, configuration of a fault-tolerant architecture, information backup and disaster recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your operational goals and to design a wireless environment that meets your IT budget and aligns with your business strategy. Progent can explain the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's ability to accommodate a BlackBerry BES Server, assist you to determine which management model and physical components match your needs, and analyze your email and messaging system topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart choices about alternatives for software versions, server hardware and mass storage, network design, and application configuration.

To optimize network security, Progent's BlackBerry-certified expert can help you to select and enable sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and GIAC-qualified security specialists to perform company-wide security assessment and compliance validation and recommend enhancements to account for your BlackBerry environment.

Call or Email Progent to Get Assistance from a BlackBerry-Certified Expert
To contact Progent about consulting support for BlackBerry mobile wireless integration, phone 1-800-993-9400 or visit Contact Progent.

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