World-class Remote Support Services for BlackBerry Technology
RIM BlackBerry Online Integration SupportSecure and uninterrupted connectivity from handheld devices to collaborative messaging platforms like Exchange, Domino, or Novell GroupWise is now mandatory for companies of any size who want to maximize competitiveness. RIM's BlackBerry devices and the BlackBerry BES Server are some of the premiere solutions for enabling and administering mobile connectivity. However, maintaining productive BlackBerry environments is increasingly complex because of the advanced tools available to meet the demand for world-class protection and non-stop operation. Progent's BlackBerry certified engineers are experienced at providing online support services for BlackBerry environments, reducing support expenses and taking care of issues more quickly than is feasible via conventional on-site service providers.

Progent maintains a large team of online consultants certified to maintain IT system that include products from all popular suppliers. (See industry certifications of Progent's consultants.) Progent's Cisco-certified CCIE engineers can assist you to resolve challenging issues with your infrastructure. Progent's Apple certified experts can help you to integrate Macintosh computers with your wireless connectivity solution and can provide support with iPhone integration and management. Progent's Linux specialists can provide expertise in managing application servers powered by all leading distributions of Linux such as RedHat, SUSE, Debian GNU/Linux, CentOS, Ubuntu Linux, Mandriva, PCLlinuxOS, fedora Linux, and Gentoo. This range of support skills allows Progent to act as a one-stop solution for any consulting assistance needed in multi-platform environments and avoids the finger-pointing that small organization commonly encounter when trying to find computer support.

Progent's network security consultants have been awarded top security accreditations such as Certified Information Security Manager and Certified Information Systems Security Professional. Progent's world-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small companies include two low-cost security vulnerability scanning service packages that enable small companies to get an independent network security assessment from a Progent security engineer to determine potential weaknesses in the security profile you present on both sides of your firewall.

Consulting Support for BlackBerry BES Server
Research in Motion's high-end platform for managing big collections of BlackBerry devices is the BlackBerry BES Server. This sophisticated software allows Exchange, Lotus Domino, or Novell GroupWise users to send and receive emails that stay encrypted in transit to provide optimum data protection. BES Server also simplifies a wide selection of crucial management tasks that span from smartphone setup and updates to wireless security and fault tolerance.

BlackBerry Enterprise Server Troubleshooting Help

Progent's BlackBerry-qualified engineers can show you how to utilize BlackBerry BES Server to do routine tasks like:

  • Deploy and manage applications
  • Plan smartphone, application, and IT policy updates
  • Upgrade BlackBerry smartphone firmware wirelessly
  • Control client settings with BlackBerry's vast selection of policies

Progent's BlackBerry-certified engineers can also assist you to use BlackBerry BES Server to implement key procedures not available with the entry-level BlackBerry BES Server Express. These procedures include:

  • Configure and support BlackBerry's high-availability architecture based on VMware
  • Install BlackBerry devices remotely
  • Set specialized administration roles
  • Automatically track and report on the integrity of your solution

Expert BlackBerry Consulting and Technical Services Available Remotely from Progent
Progent's certified BlackBerry support specialists are accessible online to deliver expert assistance to companies in the Santa Ana area or anywhere in the state of California. Progent's seasoned online technical support team has helped IT organizations solve network issues and reduce support expenses in each state in the United States and established a substantial following of satisfied customers. (See Progent's customer testimonials.)

Progent offers remote consulting support for a broad array of issues related to BlackBerry products including wireless synchronization, configuration with Microsoft Exchange, setting up BlackBerry BES Server, and improving wireless security. Important RIM BlackBerry certifications awarded to Progent's consulting professionals include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent offers the support of a BlackBerry Certified Solution Designer to assist you to design, install, test, troubleshoot, and document a wireless solution based on the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's advanced consulting support services for BlackBerry include business and technology needs analysis, system design, installation strategy and execution, performance tuning, design of a fault-tolerant environment, information backup and business recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your operational goals and to design a wireless system that meets your IT budget and aligns with your business plans. Progent can explain the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your current connectivity architecture's suitability to support a BlackBerry Enterprise Server, assist your organization to decide which administration model and hardware products match your needs, and evaluate your email and messaging system configuration. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at smart decisions about options for software versions, processors and storage, network design, and application configuration.

To maximize network protection, Progent's BlackBerry expert can help your company to select and enable appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and CISM-certified security specialists to perform company-wide security vulnerability and compliance testing and recommend enhancements to support your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, managing, tracking, and troubleshooting one or multiple BlackBerry BES Servers in a messaging system powered by Microsoft Exchange. Progent's BlackBerry-certified engineer offers expertise in important areas related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can assist you to install and delete BlackBerry device users on Exchange Server and Active Directory, set up, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry handhelds and client accounts, back up and maintain storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, deploy access control lists, manage Exchange Server data flow, generate, edit, and apply WLAN and VPN configurations, implement SNMP traps, and produce management reports to summarize SNMP data.

Progent's BlackBerry consultant can help you with your BlackBerry technology in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

Contact Progent to Get Help from a BlackBerry-Qualified Expert
To get in touch with Progent about professional assistance for BlackBerry wireless technology, call 1-800-993-9400 or visit Contact Progent.

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