Fast and Affordable Remote Support for Santa Ana Computer Networks
Urgent Remote Support for Santa Ana NetworksFor businesses located in Santa Ana or anywhere in California, Progent offers remote help for networks based on any mix of Microsoft, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have provided online support to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve challenging networking problems, plus the services of CISSP-certified security engineers to handle high-level security design and diagnostic issues.

Progent's online support engineers provide exceptional leverage because they have the real-world experience and are equipped with the advanced tools required to solve most information system issues rapidly. Efficient support lowers immediate expenses because solutions accumulate minimal billable consulting minutes. Online support also eliminates the expense of sending a consultant to your location. Your company saves even more in incidental expenses by minimizing or avoiding system downtime and associated losses stemming from business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's advanced remote technical support experience is especially important in environments that rely on public clouds for vital infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's billing policy for online support is structured to leverage your network support dollar. Progent charges on a per-minute basis for phone assistance, so you owe exclusively for the services that you actually get. Unlike typical online service companies, Progent asks for no initialization surcharge or minimum fees. Progent's one-minute granularity and clean model for pricing eliminate scenarios where speedy. minor repairs somehow turn into substantial bills. Progent's penchant for dealing with problems efficiently means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of optimized tools and field-proven methodologies which promote the highest level of efficiency for remote consulting and repair for computer networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the engineers of Progent's online support team to connect to your company's environment without compromising network security.

Progent's sophisticated service database application maintains detailed documentation describing all service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the records of assistance provided to every Progent customer by any Progent engineer. This archive of trouble tickets and responses is structured as a readily retrievable support database that allows Progent's online technical experts to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's extensive list of accreditations and formal relationships with important technology companies such as Cisco and Microsoft make available additional vast support knowledge bases and allow fast response from vendors' internal product engineers with the result that Progent's online service experts can arrive at the most efficient resolutions in the least time.

Remote technical support services offered by Progent to companies in Santa Ana and anywhere in the state of California include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions used by many of the world's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, and network infrastructure management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight ASM protects local and cloud-based resources and offers a single platform to address the entire malware attack progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or damaged due to component failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, track, optimize and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding appliances that require critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the health of critical computers that drive your business network. When ProSight Systems Watch detects a problem, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so any potential problems can be resolved before they can disrupt productivity Learn more about ProSight Systems Watch server and desktop management consulting.

Special Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting experts for special IT projects. Progent's charges for ongoing development or consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these special areas of computer technology enables clients to complete major projects economically and on schedule. Progent's special remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk service options for businesses with networks that incorporate Windows, Cisco, Apple Mac, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for businesses who lack the money or time to assemble and manage an in-house Help Desk but who want quick access to a reliable Help Desk Call Center with professional phone support as well as the expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Help Desk is designed for bigger businesses and operates as a seamless addition to your current Helpdesk team. Progent's Virtual Call Center can act as a an escalation resource for the most difficult network problems, or be available in overflow circumstances when your ordinary support engineers are swamped.

    Progent's Help Desk staff of veteran information technology consultants offers your computer users in Santa Ana or anywhere in the state of California instant access to an effective network service group with years of background delivering telephone-based help and online repair service for IT systems that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux components. Progent's focus is to give the Call Center recognition as a significant contributor to company performance, and Progent's goal is to resolve rather than simply report technical problems.

  • Business Applications Services: Training, Development, and Problem Solving
    Progent's Applications Consulting staff provides phone-based professional engineering expertise and education in key business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for popular Microsoft applications such as Microsoft CRM, Office Project, Microsoft Word, and Office Excel. To learn additional information concerning Progent's expertise, programming, and training offerings, refer to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Santa Ana, or anywhere in the state of California, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager for your environment so your network support is proactive and automated. By detecting possible trouble spots before they grow into crashes, proactive monitoring can ward off stressful and expensive information system crises. Progent can also assist with network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft Windows networks, or environments based on a variety of platforms.
How Your Santa Ana Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based expertise with Microsoft, Mac OS X, or Linux environments, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For companies and startups in Santa Ana or throughout the state of California, Progent's phone-based computer support specialists are ready to provide professional and economical IT help the instant your business requires it. More than 15 years of offering remote repair services has led to Microsoft Gold Partner certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to refine online access technology to repair IT problems rapidly while avoiding the expense and lost productivity that comes with in-person service calls.

Even if your Santa Ana business has a regular freelance support technician or maintains an in-house IT staff that know how to deal with day-to-day network problems, Progentís Microsoft certified engineers can provide an easy and transparent virtual expansion of your local resources in cases when your regular IT support personnel either don't have the time or the knowledge to solve unexpected network emergencies or particularly challenging integration projects.

Advantages of Progent's Network Help for Offices in Santa Ana
Progent's online support services allow your Santa Ana company to realize the advantages of on-call, enterprise-class network support without the expense of maintaining a full-time IT organization. Your network will acquire greater strategic worth by being more available, productive, and secure. Advantages to your business include:

  • Convenient remote extension of your on-site support resources
    For most businesses in Santa Ana and throughout California, nearby computer service resources, whether made up of freelance consultants or a full-time maintenance staff, can deal with the majority of network issues. On the other hand, serious problems sometimes spring up when local support personnel are too busy or unavailable, and some trouble may involve technology that is beyond the scope of your local service personnel. In these instances, Progent's online service professionals provide an easy, quick, and affordable solution to supplement your regular resources and to transfer valuable knowledge to increase your capability to handle future problems locally.

  • Reduced Dependence on Individual Consultants
    For network maintenance, smaller companies commonly rely on individual freelance consultants. While freelance service people carry less overhead than big support companies and can often charge lower rates, they are occasionally overextended, making it difficult to respond rapidly to crisis situations. If a freelance consultant is busy with another client, sick, on a trip, or in training, the absence of backup help may force your business to go without help during an emergency. As your network grows, system downtime and problems with vital software are more expensive. The money you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a dependable source of reserve service expertise to insure your IT system remains available.

  • Build a Scalable Foundation for Seamless Growth
    Businesses often begin with an information system implemented on a shoestring budget. Lacking a proper infrastructure, band-aid repairs can get piled on top of an unstable foundation. As a company grows, reliability and scalability problems can hinder the success of the business. These badly built environments need proper analysis, intelligent long-term planning, and wide technical knowledge to evolve to a network infrastructure able to provide the solid foundation to meet current business demands and simplify future growth.

  • Interact with Solution Providers Rather Than Technology Sellers
    Smaller businesses need advice and technical training to navigate through an increasingly complicated maze of technology alternatives available for accelerating business growth and improving efficiency. Businesses hardly need a computer engineer who is motivated to resell a specific vendor's technology. IT support and product selling can lead to a scenario where the recommended solution is designed around a predetermined technology rather than the genuine requirements of a business. Progent eliminates these conflicts of interest by selling just services instead of products. This allows Progent to align technical expertise with the real interests of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner support company and Progent's number of employees, depth of IT expertise, fine tuned support software, and understanding of corporate IT enable companies to avoid the pitfalls associated with exclusive dependence on smaller service firms, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Entire Family of Server Platforms
    Progent offers world-class expertise for Microsoftís powerful server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration help, Microsoft Windows Server 2008 upgrades, Microsoft Windows 2003 maintenance, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 support, Microsoft Exchange 2007 Server and Exchange 2003 Server migration, plus Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and in-person help per minute. As a result, you are invoiced only for received support. Progent does not demand a higher rate for after-hours or urgent support, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and requires no retainer for services delivered during normal working hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for fast repairs so you will not be tempted to allow simple problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small service firms who offer minimal documentation or details of tasks done, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports transmitted by every staff member to every customer. The discipline of documenting and archiving service activity allows more effective support and eliminates a slew of common problems such as when a service customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to offer 24x7 system tracking services powered by MS System Center Operations Manager. MS Operations Manager allows your network support to be proactive instead of reactive. By anticipating possible issues before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive service losses.
How Does Our Company Begin Getting Online Computer Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.

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