Fast Online Support for Santa Ana Information Networks
Fast Remote Support for Santa Ana NetworksFor organizations located in Santa Ana or anywhere in the state of California, Progent provides remote technical support for networks powered by Microsoft Windows, Cisco, Macintosh, or Linux platforms. Progent's Microsoft certified consulting experts have provided online troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with complex networking issues, plus the assistance of CISSP-certified security engineers to help with high-level security architecture and troubleshooting jobs.

Progent's online support engineers provide exceptional leverage because they possess the real-world background and have access to the advanced technology needed to resolve most network problems rapidly. This lowers direct expenses because solutions accumulate fewer billable consulting minutes. Online support also eliminates the expense of sending a consultant to your office. Your organization saves even more with indirect costs by minimizing or avoiding network downtime and associated costs due to business disruption, upset clients, unproductive employees, and de-focused management. Progent's extensive remote consulting expertise is especially valuable for businesses that are dependent on public clouds for vital infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.

Progent's billing policy for online support is structured to leverage your IT service investment. Progent charges per minute for phone consulting, so you are billed just for the services that you actually get. Unlike many online support companies, Progent asks for no service activation charge or minimum job duration. Progent's per-minute granularity and simple model for billing do away with situations where quick fixes somehow end up as large tabs. Progent's skill at solving problems quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of optimized tools and proven processes which permit the highest level of efficiency for online engineering help and repair for IT systems of any size. Progent provides safe VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the engineers of Progent's remote service group to interface to your network remotely without breaching system security.

Progent's advanced technical support reporting system stores detailed histories describing the support that Progent's clients have received. Progent's staff consultants have access to the history of assistance provided to each Progent client by any Progent consultant. This archive of anomalies and resolutions is structured as a readily accessible support database that permits Progent's online support professionals to communicate their knowledge with the whole team to ensure that the value of Progent's support services grows over time. Progent's high-level accreditations and formal partnerships with important technology companies such as Cisco and Microsoft open up additional vast support databases and permit quick response from vendors' internal support staff with the result that Progent's online service specialists are able to come up with the best solutions quickly.

Remote technical services available from Progent to companies in Santa Ana and throughout the state of California include:

Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract IT programs. Progent's charges for ongoing development or consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these special fields of information technology allows customers to complete major projects within budget and on time. Progent's special remote consulting solutions include:
  • Help Desk Support
    Progent's Help Desk Call Center programs for organizations with networks that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are designed for companies who don't have the money or time to create an internal Call Center but who want quick response from a reliable Help Desk with proficient phone assistance as well as the ability to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Help Desk is intended for bigger businesses and serves as a transparent reinforcement of your established Call Center team. Progent's Virtual Help Desk Call Center can act as a an escalation resource for complex network problems, or be ready in those circumstances when your regular service providers are swamped.

    Progent's Call Center team of veteran information technology consultants offers your computer users in Santa Ana or anywhere in the state of California rapid contact with an efficient technical support resource with extensive experience providing phone help and remote repair service for networks based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk the reputation as a major driver of business productivity, and Progent's aim is to fix instead of merely track technical problems.

  • Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Experts Group provides online and in-depth consulting support and training in key business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for popular Microsoft applications including CRM, Microsoft Office Project, Microsoft Word, and MS Excel. To learn more information concerning Progent's expertise, custom development, and training offerings, visit Progent's Applications Experts Group.

  • ProSight DPS Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of vital data, apps and VMs that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight DPS to to comply with regulatory standards like IPPA, FINRA, and PCI and, when needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that include Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, migrate efficiently from a prior release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Santa Ana, or anywhere in the state of California, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your business so your network maintenance is proactive and automated. By uncovering possible trouble spots before they cause full-scale emergencies, system monitoring can avoid stressful and costly information system crises. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple Mac systems, Microsoft networks, or systems based on a mix of operating systems.
How Your Santa Ana Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency phone-based support with Windows, Apple Mac, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Santa Ana or throughout the state of California, Progent's phone-based network support engineers can provide effective and cost-effective IT support whenever your business has to have it. Long experience offering remote repair services has earned Microsoft Gold Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to fix network problems rapidly while avoiding the cost and lost productivity associated with in-person support calls.

Even if your Santa Ana business deals with a regular independent support technician or employs a full time organization that can deal with day-to-day computer issues, Progentís Microsoft and Cisco certified consultants can still offer a convenient and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either lack the time or the expertise to handle sudden system crises or particularly complicated integration problems.

Advantages of Progent's IT Support for Organizations in Santa Ana
Progent's remote support services allow your Santa Ana organization to realize the benefits of on-call, enterprise-level network support without the expense of maintaining an in-house IT staff. Your network will acquire added strategic worth by being increasingly available, efficient, and secure. Benefits to your company include:

  • Seamless remote extension of your local IT resources
    For most organizations in Santa Ana and throughout California, nearby computer support providers, whether represented by freelance consultants or an in-house IT staff, can solve the majority of technical problems. On the other hand, serious problems may strike when local support personnel are too busy or absent, and some problems may be associated with IT products that is unfamiliar to your onsite support people. In these situations, Progent's online support specialists offer an easy, quick, and economical solution to augment your regular help and to convey useful knowledge to increase your ability to deal with downstream issues in-house.

  • Less Dependence on Freelance Consultants
    For IT support, smaller companies often rely on independent freelance consultants. While freelance consultants carry less overhead than big support organizations and can afford to charge marginally less, they are sometimes overextended, making it impossible to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, ill, on vacation, or in class, the absence of backup help may force your business to go without help during an emergency. As your company grows, network downtime and problems with critical applications are more costly. The budget you thought you were saving on a freelancer can be consumed quickly by lost productivity. Progent offers a dependable source of reserve service expertise to make sure your IT system remains up and running.

  • Create a Scalable Basis for Seamless Growth
    Companies typically start with an information system implemented on a modest budget. Lacking a strong framework, slap-dash repairs can get piled onto a shaky foundation. As a company grows, stability and scalability issues can impede the success of the business. Such badly designed environments require careful assessment, smart long-term planning, and broad-based IT knowledge to upgrade to a network architecture able to offer the solid foundation to meet current business requirements and ease downstream growth.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller organizations require guidance and technical education to navigate through an ever more complicated array of technology options available for promoting business success and enhancing productivity. They hardly need a network consultant who is trying to resell a specific vendor's products. IT consulting and product selling can lead to a scenario where the proposed solution is built around a predetermined technology instead of the true needs of a client. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to match technical consulting with the best interests of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner support company and Progent's head count, breadth of technical experience, fine tuned remote support tools, and understanding of corporate IT enable offices to escape the pitfalls of excessive reliance on smaller service firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

How Does My Business Begin Getting Remote Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.

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