Fast Online Troubleshooting for Santa Ana Computer Networks
Urgent Online Support for Santa Ana NetworksFor businesses located in Santa Ana or anywhere in the state of California, Progent offers remote technical support for computer systems based on any mix of Microsoft, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft certified engineers have provided remote troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to handle complex networking problems, plus the assistance of CISA and CISSP-certified security engineers to handle high-level security design and diagnostic issues.

Progent's remote technical support engineers offer exceptional value due to the fact that they have the real-world background and are equipped with the advanced tools necessary to resolve the majority of network problems quickly. Efficient support lowers immediate expenses because solutions accumulate fewer chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your company saves even more in incidental expenses by reducing or avoiding network downtime and related losses stemming from business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's advanced online technical support expertise is especially helpful in environments that depend on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an alternative.

Progent's billing model for remote support is structured to stretch your network support investment. Progent bills on a per-minute basis for phone assistance, so you are billed only for the services that you actually get. Unlike typical remote service organizations, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and clean policy for billing avoid scenarios where speedy. minor repairs manage to end up as substantial bills. Progent's penchant for dealing with technical issues efficiently means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of optimized technologies and proven methodologies which allow the maximum degree of effectiveness for online help and repair for computer systems of all sizes. Progent provides protected VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the consultants of Progent's remote service group to link to your computer system remotely without compromising network security.

Progent's sophisticated customer support reporting application stores thorough records describing all service that Progent's clients have received. Progent's team service personnel have the benefit of the records of support delivered to every client by any Progent consultant. This archive of problems and resolutions is stored as a quickly exploitable proprietary database that enables Progent's online support engineers to share their experiences with the whole team to ensure that the quality of Progent's technical support improves daily. Progent's high-level certifications and working relationships with important vendors such as Cisco and Microsoft open up other vast support knowledge bases and permit fast access to vendors' in-house product engineers with the result that Progent's remote service specialists can come up with the most efficient resolutions in the least time.

Remote support provided by Progent to companies in Santa Ana and anywhere in the state of California include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, flat-rate services intended to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions used by some of the world's leading enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all critical aspects of information technology such as email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security vendors to deliver centralized control and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including protection, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight DPS automates and monitors your backup processes and enables rapid restoration of critical data, apps and VMs that have become lost or corrupted due to hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, track, reconfigure and debug their connectivity appliances such as routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network operating efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management personnel and your Progent consultant so any looming problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, better compliance with information security standards, higher utilization of IT resources, faster problem resolution, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to evaluate your company's preparedness either to stop or recover quickly after a ransomware incident. Progent will consult with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup/recovery environment that aligns with your company's needs. For more information, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the services of seasoned online consulting professionals for special IT projects. Progent's charges for longer-term consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these special fields of information technology enables customers to execute major initiatives economically and on time. Progent's special online consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk support alternatives for organizations with environments that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for companies who lack the money or time to build and maintain an internal Help Desk but who require fast communication with a dependable Call Center with proficient phone support as well as the expertise to escalate the most challenging tasks to high-level consultants.

    Progent's Help Desk Call Center consulting support can guide you in building an efficient new Call Center or improving your existing one, selecting or customizing Help Desk software to meet the special demands of your company, or adding temporary phone support personnel to work with your existing Help Desk Call Center group to deal with unusually busy scenarios such as software transitions, mass upgrades, or installing new applications.

    Progent's Help Desk Call Center staff of seasoned information technology experts gives your customers in Santa Ana or anywhere in the state of California quick contact with an efficient support resource with substantial background offering telephone-based consulting and remote repair service for networks that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center recognition as a key contributor to company efficiency, and Progent's aim is to solve instead of just report network issues.

  • Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team offers remote and in-depth engineering support and training in specific application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom programming, and education for Microsoft business applications including Microsoft CRM, Project, MS Word, and MS Office Excel. To find out additional information concerning Progent's consulting, custom programming, and training services, see Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, expand or tune an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver companies in Santa Ana, or anywhere in the state of California, online IT infrastructure monitoring by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM for your environment so your IT support is proactive rather than reactive. By exposing possible issues before they cause network outages, proactive monitoring can ward off disruptive and costly information system crises. Progent can also deploy system monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft Windows networks, or environments based on a combination of OS platforms.
How Your Santa Ana Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency remote assistance with Windows, Mac OS X, or Linux/UNIX environments, visit Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent. For companies and startups in Santa Ana or throughout the state of California, Progent's online computer support specialists are ready to provide expert and cost-effective system help the instant your company has to have it. Long experience providing online tech support has earned Microsoft Gold Partner status for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine remote access technology to repair network problems rapidly while eliminating the expense and lost productivity that comes with on-premises service calls.

Even if your Santa Ana company deals with a regular independent consultant or maintains a full time organization that know how to handle the majority of computer issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote expansion of your local resources for situations when your usual IT support personnel either don't have the time or the knowledge to solve unexpected system crises or especially challenging integration projects.

Features of Progent's Online Network Services for Santa Ana
Progent's online help, remote troubleshooting, network security consulting, and system administration services offer businesses in Santa Ana or anywhere in the state of California the greatest leverage for your IT investment. Whether you need occasional phone help and remote troubleshooting or ongoing Help Desk Call Center services and network administration, Progent's experts can provide your business enterprise-level IT support while permitting you to eliminate the cost and hassle of maintaining a full-service internal IT organization. Key features of Progent's National Remote Support program include:

  • Fast Telephone Contact with Microsoft Qualified Professionals
    Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to companies in Santa Ana and is also ideal for customers in geographic areas of California that have a limited supply of consultants with in-depth expertise supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of background integrating Microsoft products. As a Microsoft Gold Partner support firm, Progent has the use of a broad array of Microsoft support utilities, service databases, and continuing education.

  • Per Minute Rates to Reduce Costs
    Progent offers online help on a minute-by-minute billing plan, so you are billed only for the support you use. Progent requires no minimum charge for online help and asks for no ongoing retainer for support services delivered during regular business hours. This saves you from paying big bills for simple repairs.

  • Access to Cisco Certified Network Infrastructure Specialists
    Progent's registered experts for Cisco offers access to on-staff specialists who have experience in designing, implementing, and managing networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create high-speed, high-availability, and secure connectivity for fixed and mobile networking.

  • Application Specialists Consulting
    Progent's basic consulting offerings consist of system integration, Microsoft Exchange consulting, system security planning, and Help Desk outsourcing support. Progent's Experts group can provide world-class consulting expertise in critical business applications. Help available from the Application Experts Team includes:
    Microsoft Dynamics GP/Great Plains Support and Customization
    MS Project Training
    Office Excel and Office 365 Excel Consulting and Programming
    Microsoft Office Word and Microsoft Office 365 Word Support
    BI Reporting Consulting and Training
    UNIX, Linux and Sun Solaris Help
    Microsoft SQL 2016 Software Programming and Microsoft SQL 2014 Software Programming and Troubleshooting
    Oracle Management and Software Development
    MySQL Project Management and Software Development
    Apple Macintosh Help
    Amazon MWS Programming

    By providing a full service centralized source for network generalists and application experts, Progent can deliver timely, affordable, and thorough information technology solutions that align with the special requirements of your business.

  • Advanced Online Connectivity Software
    Secure online connectivity allows Progent's service experts to observe exactly what your users see. This makes it possible to produce quick solutions to issues that could otherwise require a costly onsite service call. Effective remote access tools and expert engineers combine to allow Progent to repair most IT problems quickly and affordably. Progent is an industry leader in online troubleshooting and automated network monitoring.

  • Compatibility with Leading VPN Products
    Progent supports safe Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.

  • 24x7 Service for Maximum Network Availability
    For companies with vital applications, Progent can provide optional 24x7 online support services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager, this offering can help ensure maximum system availability.

  • Help Desk Outsourcing
    Progent's Help Desk Call Center services are intended especially for budget-conscious companies whose clients need instant recourse to a Help Desk Call Center with effective phone support and complete escalation ability.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support company and Progent's number of employees, depth of technical background, fine tuned support software, and familiarity with enterprise networking enable businesses to avoid the limitations of excessive dependence on smaller consulting organizations, individual freelance service providers, or limited internal resources.

Progent adds value by providing:

  • Certified Knowledge of Microsoft's Full Range of Server Platforms
    Progent offers world-class support for Microsoftís popular server products with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment support, Microsoft Windows Server 2008 expertise, Windows 2003 upgrades, MS Exchange Server 2016 migration, Exchange 2013 integration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-premises help by the minute. As a result, you are charged just for delivered services. Progent does not impose a higher rate for after-hours or emergency service, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and asks no retainer for services delivered during normal business hours. Many support organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big bills for quick fixes so you will not be tempted to allow minor problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or small support organizations who offer minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support documentation sent by each staff member to every client. The practice of detailing and archiving service records results in more efficient support and avoids a slew of common misfortunes such as when a service client is virtually held hostage to a consultant who wonít release vital service information.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to offer 24x7 network monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing potential issues before they result in lost productivity, system monitoring can save your IT network from painful and costly availability disruptions.
How Does Our Company Start Receiving Online Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.















© 2002- 2018 Progent Corporation. All rights reserved.