Even if your Santa Ana small business has a local freelance consultant or maintains a full time IT staff that can deal with typical network issues, Progent’s Microsoft certified consultants offer an easy and transparent remote expansion of your on-site resources in cases when your usual service personnel either lack the bandwidth or the expertise to handle sudden system crises or especially complicated integration problems.

Features of Progent's Online Network Support for Santa Ana
Progent's online help, remote repair, system security consulting, and system administration services offer small companies in Santa Ana or anywhere in the state of California unparalleled leverage for your IT investment. Whether you require one-time telephone help and remote network repair or ongoing Help Desk Call Center services and system administration, Progent's experts can provide your organization world class IT support while permitting you to eliminate the expense and hassle of running a large in-house IT organization. Key features of Progent's online help program include:

• Immediate Phone Access to Microsoft Certified Experts
  Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to small businesses in Santa Ana and is also ideal for customers in geographic areas of California that have a limited supply of consultants with in-depth experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Gold Partner consulting company, Progent has access to a broad selection of Microsoft support tools, technical databases, and on-going education.

• Per Minute Rates to Reduce Expenses
  Progent offers remote help on a by-the-minute billing plan, so you pay only for the services you receive. Progent requires no minimum charge for online service and requires no monthly retainer. This keeps you from facing big bills for simple fixes.

• Access to Cisco Network Design Experts
  As a Certified Partner for Cisco Systems, Progent offers help from authorized specialists who have expertise in designing, implementing, and troubleshooting networking environments based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to help you create fast, high-availability, and protected infrastructure for local and remote networking.

• Application Experts Group
  Progent's basic consulting offerings include technology integration, Microsoft Exchange Server expertise, network security design, and Help Desk outsourcing support. Progent's Application Experts group can provide world-class consulting expertise in critical application areas. Support offered by the Application Experts Team covers:
  • Great Plains Software Consulting and Customization
  • Microsoft Dynamics Customer Relationship Management Consulting
  • Microsoft Project Support
  • MS Excel Consulting
  • Microsoft Office Consulting
  • Crystal Reports, Microsoft Access, and FRx Programming
  • UNIX, Linux and Solaris Integration
  • Apple Macintosh Help
  By providing a full service centralized source for network generalists and application experts, Progent is able to tailor timely, cost-effective, and thorough IT solutions that address the unique needs of your company.

• Advanced Remote Connectivity Tools
  Secure online access allows Progent's service professionals to observe exactly what your users see. This makes it possible to find quick fixes to problems that might otherwise demand an expensive onsite visit. State-of-the-art online access software and experienced engineers together allow Progent to repair most network problems rapidly and affordably. Progent is a pioneer in online support and remote system monitoring.

• Compatibility with Mainstream VPN Gateways
  Progent can provide secure VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN online connectivity enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.

• 24-hour Support for High Network Uptime
  For small offices with line-of-business applications, Progent offers round-the-clock remote support services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager, this service can help produce high system uptime.

• Help Desk Call Center
  Progent's Help Desk support programs are designed especially for budget-constrained small companies whose workers need immediate recourse to a Help Desk Call Center with effective telephone support and complete escalation capability.

Advantages of Progent's IT Support for Small Organizations in Santa Ana
Progent's remote technical help services enable your City# small company to enjoy the advantages of timely, expert IT support without the expense of maintaining an in-house IT organization. Your network will acquire added strategic value by becoming more available, efficient, and secure. Advantages to your business include:

• Seamless remote extension of your local IT resources
  For most small companies in Santa Ana and throughout California, nearby computer service resources, whether consisting of independent consultants or an internal maintenance staff, can deal with the majority of technical issues. However, serious problems can spring up when your regular resources are too busy or unavailable, and some trouble may involve IT products that is unfamiliar to your local support technicians. In these situations, Progent's on-call service experts provide a convenient, quick, and budget-friendly solution to augment your regular help and to convey valuable knowledge to improve your capability to deal with future problems locally.

• Reduced Dependence on Individual Service Providers
  For network support, small businesses commonly depend on individual freelance service providers. Although freelance service people have smaller internal costs than big support organizations and can often charge marginally less, they are occasionally overextended, making it hard to respond quickly to urgent situations. If an independent consultant is occupied with another customer, sick, on a trip, or in class, the absence of fallback help may require your business to go without assistance during an IT crisis. As your company grows, system downtime and problems with vital applications become more costly. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers a ready source of reserve support experts to insure your network is always available.

• Build a Scalable Foundation for Seamless Growth
  New companies often start with an information architecture created on a modest budget. Without a strong framework, slap-dash repairs often get piled onto a weak foundation. As a company grows, reliability and expandability problems can impede the success of the business. These poorly designed environments need proper analysis, smart strategic planning, and wide IT expertise to evolve to a network architecture that can provide the solid foundation to handle vital business demands and ease downstream growth.

• Interact with Problem Solvers Rather Than Product Vendors
  Small organizations require advice and technical training to negotiate an increasingly complicated maze of product options capable of promoting business success and improving productivity. They hardly need a network consultant who is motivated to resell a specific vendor's products. Network support and product selling can result in a situation where the recommended solution is built around a predetermined product rather than the true requirements of a client. Progent avoids these conflicts by selling just services rather than products. This allows Progent to align technical consulting with the real interests of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, range of technical experience, fine tuned support tools, and understanding of enterprise networking enable small offices to avoid the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or over=stretched internal resources.

Progent adds value by offering:

• Certified Expertise in Microsoft's Complete Range of Servers
  Progent can provide world-class support for Microsoft’s leading server platforms with services that include Windows 2003 support, Microsoft Windows 2000 migration, Microsoft Windows NT Server upgrades, Microsoft Exchange 2003 Server integration, Microsoft Exchange Server 5.5 and Exchange 2000 Server migration, and SQL 2005 expertise.

• Proven Methodology
  Progent’s team of Microsoft and Cisco qualified experts average more than a decade of hands-on professional background, in the trenches of network support, executing a broad variety of technical projects for a large mix of customers. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support team. This means that you get not just expert technical capability, but also a consultant with proven methods for applying computer knowledge to resolve actual IT problems efficiently.

• Value Pricing
  Progent's pricing policy is to charge for phone service and in-person visits by the minute. As a result, you are charged just for received services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers in-person support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent imposes no startup charge and asks no monthly commitment. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for fast fixes so you won't be tempted to permit minor problems to stay unaddressed.

• Full Documentation of Delivered Services
  Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or small service firms who provide scant documentation or details of tasks done, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the support documentation sent by each consultant to every client. The practice of documenting and organizing support activity allows more effective support and eliminates a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who won’t release vital service information.

• Knowledge Transfer
  Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent faces little competition. Businesses who work with familiar freelance service providers or who employ internal support staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more robust, protected, and efficient.

• Automated Network Monitoring with Microsoft MOM
  Progent is one of the few support firms to offer 24x7 network tracking services based on Microsoft Operations Manager. This package causes your computer maintenance to be proactive rather than reactive. By uncovering potential problems before they cause downtime, system monitoring can save your IT network from painful and costly availability disruptions.

How Does Our Company Start Receiving Remote Computer Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for network support, visit Immediate Urgent Support.