Fast Online Support for Santa Ana Information Networks
Fast Remote Support for Santa Ana NetworksFor organizations located in Santa Ana or anywhere in the state of California, Progent provides remote technical support for networks powered by Microsoft Windows, Cisco, Macintosh, or Linux platforms. Progent's Microsoft certified consulting experts have provided online troubleshooting to companies in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with complex networking issues, plus the assistance of CISSP-certified security engineers to help with high-level security architecture and troubleshooting jobs.

Progent's online support engineers provide exceptional leverage because they possess the real-world background and have access to the advanced technology needed to resolve most network problems rapidly. This lowers direct expenses because solutions accumulate fewer billable consulting minutes. Online support also eliminates the expense of sending a consultant to your office. Your organization saves even more with indirect costs by minimizing or avoiding network downtime and associated costs due to business disruption, upset clients, unproductive employees, and de-focused management. Progent's extensive remote consulting expertise is especially valuable for businesses that are dependent on public clouds for vital infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.

Progent's billing policy for online support is structured to leverage your IT service investment. Progent charges per minute for phone consulting, so you are billed just for the services that you actually get. Unlike many online support companies, Progent asks for no service activation charge or minimum job duration. Progent's per-minute granularity and simple model for billing do away with situations where quick fixes somehow end up as large tabs. Progent's skill at solving problems quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of optimized tools and proven processes which permit the highest level of efficiency for online engineering help and repair for IT systems of any size. Progent provides safe VPN support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the engineers of Progent's remote service group to interface to your network remotely without breaching system security.

Progent's advanced technical support reporting system stores detailed histories describing the support that Progent's clients have received. Progent's staff consultants have access to the history of assistance provided to each Progent client by any Progent consultant. This archive of anomalies and resolutions is structured as a readily accessible support database that permits Progent's online support professionals to communicate their knowledge with the whole team to ensure that the value of Progent's support services grows over time. Progent's high-level accreditations and formal partnerships with important technology companies such as Cisco and Microsoft open up additional vast support databases and permit quick response from vendors' internal support staff with the result that Progent's online service specialists are able to come up with the best solutions quickly.

Remote technical services available from Progent to companies in Santa Ana and throughout the state of California include:

Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract IT programs. Progent's charges for ongoing development or consulting projects are determined based on the qualifications of the consultants involved. Progent's background in these special fields of information technology allows customers to complete major projects within budget and on time. Progent's special remote consulting solutions include:
  • Help Desk Support
    Progent's Help Desk Call Center programs for organizations with networks that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are designed for companies who don't have the money or time to create an internal Call Center but who want quick response from a reliable Help Desk with proficient phone assistance as well as the ability to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Help Desk is intended for bigger businesses and serves as a transparent reinforcement of your established Call Center team. Progent's Virtual Help Desk Call Center can act as a an escalation resource for complex network problems, or be ready in those circumstances when your regular service providers are swamped.

    Progent's Call Center team of veteran information technology consultants offers your computer users in Santa Ana or anywhere in the state of California rapid contact with an efficient technical support resource with extensive experience providing phone help and remote repair service for networks based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk the reputation as a major driver of business productivity, and Progent's aim is to fix instead of merely track technical problems.

  • Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Experts Group provides online and in-depth consulting support and training in key business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, customization, and education for popular Microsoft applications including CRM, Microsoft Office Project, Microsoft Word, and MS Excel. To learn more information concerning Progent's expertise, custom development, and training offerings, visit Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of System Center 2016, expand or optimize an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Online Network Monitoring Services
    Progent can provide businesses in Santa Ana, or anywhere in the state of California, remote network monitoring support based on System Center Operations Manager (SCOM), configured by Progent to accommodate your business so your network maintenance is proactive rather than reactive. By spotting potential issues before they result in downtime, remote monitoring can head off inconvenient and costly service breakdowns. Progent can also utilize network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft Windows systems, or environments that support a mix of operating systems.
How Your Santa Ana Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency online expertise with Microsoft Windows, Apple Mac, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For companies and startups in Santa Ana or throughout the state of California, Progent's phone-based network support specialists can provide professional and economical IT help the instant your company needs it. More than a decade of providing online repair services has earned Microsoft Gold status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to refine remote access tools to repair IT problems rapidly while eliminating the cost and lost productivity that comes with on-premises service calls.

Even if your Santa Ana company relies on a regular freelance consultant or employs an in-house organization that can handle the majority of computer problems, Progentís Microsoft certified engineers are available to provide a convenient and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the knowledge to deal with unexpected system emergencies or especially complicated integration projects.

Features of Progent's Remote Computer Support for Santa Ana
Progent's online help, Internet-based troubleshooting, network security consulting, and system management services give offices in Santa Ana or throughout the state of California unparalleled leverage for your IT investment. Whether you need one-time telephone support and remote network repair or full-time Help Desk outsourcing support and network management, Progent's experts can deliver your company world class IT support while permitting you to avoid the cost and administration overhead of running a full-service in-house IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, breadth of technical expertise, fine tuned remote support software, and familiarity with enterprise networking allow businesses to avoid the pitfalls of exclusive reliance on smaller service organizations, independent freelance consultants, or limited internal IT help.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of hands-on professional experience, at the forefront of network support, performing a wide range of technical projects for a large array of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting staff. This means that you get not only expert technical capability, but also a support engineer with field-tested methods for applying computer knowledge to resolve real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-premises help per minute. Consequently, you owe just for delivered support. Progent does not demand a higher rate for after-hours or urgent support, and within California or in regions where Progent offers in-person service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment for support services delivered during normal business hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick repairs so you will not be forced to permit less critical problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or small support firms who provide minimal documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support documentation sent by each consultant to each client. The practice of detailing and organizing service records results in more efficient support and eliminates a slew of common problems such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to offer 24x7 network tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be anticipatory instead of reactive. By uncovering potential problems before they result in lost productivity, system monitoring can save your IT network from stressful and expensive availability losses.
How Does Our Company Begin Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.

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