Fast and Affordable Online Support for Santa Ana Computer Networks
Fast Phone Help for Santa Ana NetworksFor companies located in Santa Ana or anywhere in the state of California, Progent provides online help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified professionals have provided remote troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to solve complex networking issues, plus the assistance of CISSP-certified cybersecurity experts to handle high-level security design and diagnostic issues.

Progent's online technical support experts offer excellent value because they have the practical background and have access to the advanced technology necessary to resolve most information system issues quickly. Efficient support lowers direct costs because service calls use up fewer chargeable minutes. Remote support also avoids the expense of sending a consultant to your site. Your company benefits additionally with incidental expenses by reducing or eliminating system outages and related costs resulting from business disruption, disgruntled customers and vendors, idle workers, and de-focused management. Progent's advanced remote consulting expertise is particularly helpful for organizations that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be useful.

Progent's pricing policy for remote help is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you pay exclusively for the services that you actually get. Unlike many online support companies, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and clean model for billing do away with scenarios where speedy. minor solutions manage to end up as large bills. Progent's penchant for handling technical issues efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of optimized technologies and field-tested methodologies which ensure the highest degree of efficiency for remote consulting and troubleshooting for IT systems of any size. Progent provides secure Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's remote service group to link to your company's environment remotely without breaching system security.

Progent's powerful technical support database application keeps detailed documentation of the support that Progent's customers have received. Progent's team engineers have access to the details of services rendered to each customer by any engineer. This history of trouble tickets and fixes is stored as an easily retrievable support knowledge base that enables Progent's online technical engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's advanced certifications and working associations with major technology companies such as Cisco and Microsoft open up additional extensive technical knowledge bases and permit priority access to manufacturers' in-house engineering staff so Progent's online consulting experts can determine optimal solutions quickly.

Remote services provided by Progent to customers in Santa Ana and throughout the state of California include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the industry's leading enterprises. The ProSight line of IT management outsourcing services covers all critical areas of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a single platform to automate the entire malware attack lifecycle including protection, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering through leading-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and allows rapid restoration of vital files, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to deliver centralized control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of analysis for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network maps are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding appliances that need critical updates, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT management staff and your Progent engineering consultant so all looming problems can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an objective assessment of the health of their IT system. Powered by some of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent backup/recovery consultant. The interview is designed to evaluate your company's ability to stop or recover quickly from a ransomware incident. Progent will consult with you directly to gather information concerning your existing AV defense and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup/recovery environment that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for special IT programs. Billing charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these important fields of information technology allows clients to complete major projects within budget and on time. Progent's special remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Call Center service options for companies with networks that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk outsourcing support services are intended for businesses who don't have the budget to support an internal Help Desk Call Center but who need fast access to a reliable Call Center with proficient telephone assistance as well as the expertise to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Call Center is designed for larger businesses and acts as a seamless extension of your current Call Center team. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative for complex computer system problems, or be ready in overflow circumstances when your other service providers are too busy.

    Progent's Help Desk team of seasoned information technology experts gives your workers in Santa Ana or anywhere in the state of California fast access to a large network service group with substantial experience delivering telephone-based help and remote troubleshooting for computer environments powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center perception as a major enabler of company performance, and Progent's policy is to solve rather than merely report IT issues.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff offers phone-based and in-depth engineering expertise and training in special application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn more information about Progent's consulting, custom development, and training offerings, go to Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive management of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of System Center 2016, extend or tune your current one, migrate smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Santa Ana, or anywhere in the state of California, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager for your business so that your computer maintenance is proactive and automated. By spotting looming trouble spots before they evolve into crashes, proactive monitoring can head off stressful and costly information system failures. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or environments that incorporate a variety of OS platforms.
How Your Santa Ana Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency remote help with Microsoft, Apple macOS and OS X, or Linux environments, visit Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in Santa Ana or anywhere in the state of California, Progent's online computer support engineers can provide effective and economical IT help the instant your company has to have it. More than 15 years of providing online tech support has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to repair IT problems rapidly while eliminating the expense and lost productivity that comes with on-premises support calls.

Even if your Santa Ana company works with a local independent consultant or employs an in-house organization that can deal with ordinary network issues, Progentís Microsoft and Cisco certified consultants can still offer an easy and seamless remote expansion of your local resources in cases when your regular service personnel either lack the time or the knowledge to resolve sudden network emergencies or especially tough integration projects.

Benefits of Progent's IT Support for Businesses in Santa Ana
Progent's online IT consulting services allow your Santa Ana business to have the advantages of on-call, expert network support without the expense of managing an in-house IT staff. Your network will derive added business worth by being more available, productive, and secure. Benefits to your business include:

  • Convenient remote extension of your on-site IT resources
    With most companies in Santa Ana and throughout California, local computer service resources, whether consisting of freelance consultants or an in-house maintenance staff, can take care of typical technical issues. On the other hand, IT crises sometimes occur when local support personnel are too busy or absent, and some problems may stem from IT products that is unfamiliar to your onsite support personnel. In these situations, Progent's on-call service specialists provide a convenient, fast, and affordable solution to supplement your local resources and to convey valuable information to improve your capability to resolve downstream problems in-house.

  • Less Reliance on Freelance Service Providers
    For IT support, smaller companies often rely on independent freelance service providers. Although freelance service people carry smaller overhead than larger consulting companies and can often charge marginally less, they are sometimes overextended, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, ill, on vacation, or in training, the lack of backup personnel may force your business to go without assistance during an IT crisis. As your company expands, system downtime and trouble with critical applications are more costly. The budget you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers a reliable source of reserve support expertise to make sure your IT system remains up and running.

  • Create a Scalable Basis for Smooth Growth
    Organizations often begin with an IT architecture implemented on a shoestring budget. Without a scalable framework, slap-dash fixes often get piled onto an unstable foundation. When a company grows, reliability and scalability problems can hinder the success of the organization. Such poorly built environments need careful assessment, smart long-term planning, and broad-based technical expertise to upgrade to a network architecture that can provide the stable foundation to handle vital business requirements and simplify downstream growth.

  • Interact with Solution Providers Rather Than Product Sellers
    Smaller businesses require advice and technical training to negotiate an ever more complicated array of technology alternatives available for promoting business success and improving efficiency. They do not need a computer consultant who is trying to sell a certain vendor's technology. Network consulting and product sales can lead to a situation where the proposed solution is built around a predetermined technology instead of the true requirements of a client. Progent avoids these conflicts of interest by selling just services rather than products. This enables Progent to align technical consulting with the best needs of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of technical experience, refined support software, and understanding of enterprise networking enable companies to avoid the limitations of excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average more than ten years of real-world professional background, at the forefront of network service, performing a broad range of IT projects for a large mix of businesses. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its support team. This means that you get not only world-class technical help, but also a support engineer with proven methods for using computer knowledge to resolve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-premises help per minute. Consequently, you owe only for received support. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in regions where Progent provides in-person support, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no service activation fee and asks no retainer for support services provided during regular business hours. Many support organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for fast fixes so you won't be tempted to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to handle problems that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent has few competitors. Companies who utilize trusted freelance consultants or who employ in-house IT personnel benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more reliable, secure, and efficient.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only IT service companies to provide 24x7 system tracking services based on Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be proactive instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can save your information network from painful and costly service disruptions.
How Does Our Company Start Getting Remote Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.















© 2002- 2019 Progent Corporation. All rights reserved.