For small and midsize companies in Santa Ana or anywhere in California, Progent offers 24x7 remote support for networks based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote support to businesses in every state in the United States. In addition, Progent can furnish the consultation CCIE-qualified network specialists for challenging infrastructure problems, plus the assistance of CISSP and CISM-certified security consultants to handle high-level security architecture and troubleshooting issues.
Progent's remote technical support engineers offer exceptional leverage due to the fact that they have the real-world experience and the sophisticated technology to resolve most network issues rapidly. Efficient support lowers direct costs because service calls require a smaller number of chargeable minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your organization benefits even more in incidental costs by minimizing or avoiding network outages and related costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted executives.
Progent's billing policy for remote help is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed only for the support that you receive. In contrast to typical remote service companies, Progent imposes no initialization charge or minimum payments. Progent's per-minute granularity and simple policy for billing avoid scenarios where quick repairs somehow end up as substantial tabs. Progent's penchant for solving technical issues quickly results in your business saving money.
Progent's Online Support Technologies
Through years of experience, Progent has fine tuned an arsenal of customized technologies and field-tested processes which allow the highest level of efficiency for online consulting and troubleshooting for small and midsize company computer systems. Progent provides secure VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco Systems, Netscreen and Checkpoint. Protected VPN access permits the staff of Progent's remote service group to link to your company's computer system remotely without breaching system security.
Progent's powerful technical support reporting application keeps detailed records for the service that Progent's clients have received. Progent's team engineers have the benefit of the records of services delivered to every client by any consultant. This archive of trouble tickets and repairs is structured as a readily searchable proprietary database that enables Progent's online technical experts to share their experiences company-wide to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and close partnerships with major vendors including Cisco Systems and Microsoft permit access to additional massive technical support knowledge bases and to vendors' in-house support staff so Progent's online consulting experts are able to arrive at optimal resolutions promptly.
Start Receiving Online UNIX, Linux, Sun Solaris, or Apple Mac OS X Technical Support. Assistance from Progent
To initiate Progent's phone support in Santa Ana or anywhere in California or to learn more about Progent's phone support options, contact Progent at 888-412-5546 or send email to information@progent.com. If you have a critical requirement for IT help, go to Immediate Emergency Support.
Remote Technical Support. Network Support Services Offered Progent
Progent's online support professionals offer credentials in a comprehensive array of disciplines. This broad range of IT skills allows Progent's engineers to manage almost any emergency that may crop up in a small or midsize business network. Certifications earned by Progent engineers in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Help Desk Specialist, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Professional.
Remote support services available from Progent to customers in Santa Ana and throughout the state of California include:
UNIX, Linux, Sun Solaris, and Mac OS X Support Services
Progent's UNIX, Linux, Sun Solaris, and Mac OS X online support services cover a broad range of information technology including system architecture, messaging systems, system and operational security, UNIX/Linux and Windows coexistence, VMware technologies for server economization and simplified administration, and migration from older systems to Windows or Linux-based solutions. Progent's group-based approach to solving network issues enables quick escalation, when required, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts service expense.
Progent's UNIX and Linux support engineers can provide urgent phone-based assistance diagnosing anomalies within UNIX, Linux, or Solaris networks powered by leading variants of UNIX such as:
Contact a Cisco CCIE for High-level Infrastructure Problem Solving The Cisco CCIE certification is the highest recognition for network infrastructure engineers, and indicates a person's technical knowledge at the expert level. Cisco CCIEs can handle the most stubborn issues occurring in network infrastructure planning, integration, management, security, and problem solving. CCIEs work closely with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network administration tools and developing workarounds or identifying software updates. Cisco qualified CCIEs offer excellent cost-effectiveness because their deep expertise allows them to fix the most difficult problems rapidly. In common cases, less experienced consultants can struggle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Few support organizations make Cisco CCIEs accessible to assist small and medium sized businesses. Progent can provide fast phone contact with a Cisco CCIE so your company can receive immediate support for complex network issues that are impacting worker productivity but are beyond the scope of your local IT support group or consultant. Progent's Cisco CCIE consultants can interface to your environment via state-of-the-art remote support tools to perform fast, secure, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs have assistance with the entire range of Cisco's popular family of networking products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points, VoIP phones and systems, Catalyst switches, plus Virtual Private Network solutions.
Certified Windows Support Progent's Microsoft-qualified online support professionals can deliver computer repair and consulting assistance for the complete line of Microsoft server and business application technology. Progent is a Microsoft Gold Partner consulting company and can offer your company the expertise of consulting professionals who can assist to integrate, support and administer the entire family of Microsoft Windows Servers including MS Windows 2003 Server, SQL Server, ISA Server 2006, Microsoft BizTalk Server, Commerce Server, Microsoft Content Management Server, Small Business Server, Exchange Server, Application Center, SharePoint Server, Microsoft Project Server, and Operations Manager 2007 and MOM 2005.
CISSP, ISSAP, and CISM Certified Network Security Professionals Progent's certified CISSP and ISSAP network security consultants can provide a range of security solutions that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or assist you to recover rapidly following a serious breach. Security solutions offered by Progent include: thorough network security analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recuperation from malicious assaults; setting up firewalls; designing secure architectures for off-site and mobile connectivity; guarding your messaging infrastructure against spam and directory harvest attacks; and offering 24x7 proactive monitoring.
Special Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting experts for special IT projects that small businesses frequently request. Progent's rates for ongoing development or consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these special areas of computer technology allows clients to execute major projects economically and on time. Progent's special online engineering solutions include:
Help Desk Support
Progent's Help Desk Call Center programs for small and midsize businesses with networks that incorporate UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Call Center outsourcing services are a convenient solution for small companies who don't have the resources to support an internal Help Desk Call Center but who require quick access to an efficient Call Center with proficient telephone assistance plus the expertise to escalate complex tasks to high-level engineers.
Progent’s Virtual Help Desk is designed for larger businesses and operates as a seamless extension of your established Help Desk team. Progent's Virtual Help Desk Call Center can operate as a an escalation option to handle the most difficult computer system problems, or be available in hectic situations when your ordinary support engineers are swamped.
Progent's Help Desk consulting services can support you in creating an effective new Call Center or revamping your established one, identifying or customizing Help Desk software products to handle the unique needs of your business, or adding occasional phone support personnel to supplement your in-house Call Center resources to handle high-demand situations like software migrations, mass updates, or installing new business software.
Progent's Help Desk team of veteran network consultants offers your workers in Santa Ana or anywhere in the state of California immediate contact with a dependable support group with extensive experience offering phone consulting and online diagnostics for networks powered by UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk recognition as a significant contributor to company performance, and Progent's policy is to fix rather than merely annotate technical problems.
Applications Support: Training, Custom Development, and Problem Solving
Progent's Applications Consulting Team can supply remote professional engineering support and education in key business application fields such as ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting, custom programming, and education for popular Microsoft applications including CRM, Microsoft Office Project, MS Office Word, and MS Office Excel. For additional information about Progent's consulting, custom development, and training services for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.
Progent's Apple Mac professionals can support the creative elements of Macintosh environments by offering phone-based help support and training in graphics, audio, and motion video. Progent's support professionals offer assistance in a variety of Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific procedures like scanning or digitizing audio or video or building an audio/video post production studio.
Online Network and Server Monitoring Support
Progent offers companies in Santa Ana, or anywhere in the state of California, online network monitoring support powered by MS Operations Manager, enhanced by Progent for your business so that your network maintenance is proactive rather than reactive. By uncovering emerging problems before they evolve into full-scale emergencies, automated monitoring can avoid disruptive and costly service crises. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X systems, Windows environments, or systems that incorporate a mix of platforms.
How Your Santa Ana Company Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency online expertise with UNIX, Linux, Sun Solaris, or Apple Mac environments, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or send email to information@progent.com.
Cisco's Unified Wireless Network infrastructure offers cost-effective wireless networks for business-critical mobility. Cisco's technology supports the same degree of security, scalability, and manageability for wireless LANs that organizations expect in their tethered LANs. This includes integrated world-class security that detects, blocks, and adapts in reaction to familiar and unknown security attacks. This incorporates integrated mobility services like voice services, location services, guest access, and enhanced security. Cisco technology has the flexibility and scalability to handle the requirements of networks of any size, from small companies to global enterprises, for WLAN campus environments or branch offices. Cisco's Unified Wireless Network allows companies to take advantage of the wireless infrastructure to improve business processes and increase efficiency via mobility. Cisco's wireless solutions reduce across-the-board operational expenses and simplifies LAN implementation, support, and administration. Cisco wireless devices that Progent supports include the Cisco Aironet 1130AG Series access points, Cisco 1500 outdoor mesh access points, Cisco Aironet 1300 bridges, the Cisco WLCM-E Integrated Services Routers, and the Cisco 4400 Wireless LAN Controller.
Technical Support for Check Point ZoneAlarm Evaluation
Progent's Check Point Software consultants can show you how to select and configure Check Point Firewall and VPN utilities and hardware based on Check Point's security platform to provide an economical and efficient security defense for your business network. Progent can also show you how to integrate other Check Point products including ZoneAlarm and Check Point NGX VPN with protection solutions from other suppliers and offer a central stop for continuing technical support, administration, education, and design services.
Microsoft SQL Server 2008 delivers powerful, standardized tools to computer experts and information workers, reducing the difficulty of designing, deploying, administering, and using enterprise data and analytical applications in environments ranging from mobile devices to corporate information networks. The sophistication and interconnectivity demands of Microsoft SQL Server 2008 require a network consulting firm with hands-on experience and broad knowledge in designing and deploying information-based, end-to-end business technology solutions. The expertise of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work involving Microsoft integration, assures you success in planning, deploying and managing Microsoft SQL Server 2008 solutions that are seamlessly integrated with the Microsoft .NET platform.
If your business runs a UNIX, Linux, or Solaris environment or a multi-OS IT environment, Progent's CISM and CISSP-certified consultants can assist your whole organization in a wide range of security areas such as security management procedures, security architecture and models, access control systems and methodology, software development security, operations security, physical security, communications, infrastructure and Internet security, and business continuity preparedness. CISA and CISM stipulate the core competencies and international standards of performance that network security managers are required to possess. These accreditations offer IT management the assurance that those who have earned their CISM or ISSAP qualification have demonstrated the experience and knowledge to offer effective security support and engineering services.
Progent's background providing Microsoft .NET support and SQL Server consulting, and Progent's application development experience with Microsoft VBasic, XML, and additional developer platforms enable Progent to design specialized line-of-business applications and eCommerce environments that operate seamlessly with Microsoft Dynamics GP Software. Progent's Microsoft Dynamics GP reporting services can show you how to design reports that let you analyze your business more effectively, turning raw information into valuable understanding of your business.
Progent offers support services for WatchGuard Firewall/VPN security appliances such as the Firefox X Core series of Firewalls and the Firebox VPN Gateway. Progent's WatchGuard consultants can show you how to choose, deploy, and maintain a WatchGuard VPN security product that fits your network protection plan and is within your computer budget. Progent can also assist you to integrate WatchGuard Firewall/VPN and SSL VPN products with protection technology from other suppliers and provide a convenient source for network help, training, and security expertise.
Progent offers three essential types of Helpdesk support : Microsoft Call Center Outsourcing Support Services, Virtual Help Desk Support, and Call Center Consulting and Staffing Services. Progent is a Microsoft Gold Authorized Partner and Progent's Help Desk staff of authorized Microsoft and Cisco experts offers your customers easy access to a dependable technical resource with extensive experience delivering phone support and online repair for IT systems based on Microsoft products. Progent's focus is on earning the support Help Desk a positive image as a key contributor to company productivity. Progent's target is to resolve rather than merely record problems.
If your organization does not need immediate remote support but expects to require technical services with your information system in the near future, you can conserve time and money and guarantee that the right expertise will be ready when you need it by getting in touch with a Progent sales agent and registering as a customer. For details, call 800-993-9400 or email information@progent.com.
Progent provides nationwide remote help and troubleshooting services for companies who run Apple Mac networks or whose IT systems feature a combination of Apple Mac and Microsoft technology. Online IT help offers maximum return for your information technology dollar by extending user productivity and limiting the hours charged for computer repair services. Sophisticated online access technology and experienced technicians and engineers allow Progent to handle most IT problems without wasting time and money by traveling to your site. In most of situations your IT issues can be remediated over the phone or via a combination of phone support and remote access. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISA certified security professionals to help you with the most challenging system problems.
For small and midsize companies in Santa Ana or anywhere in California, Progent offers 24x7 remote support for networks based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided remote support to businesses in every state in the United States. In addition, Progent can furnish the consultation CCIE-qualified network specialists for challenging infrastructure problems, plus the assistance of CISSP and CISM-certified security consultants to handle high-level security architecture and troubleshooting issues.
The Cisco CCIE certification is the highest recognition for network infrastructure engineers, and indicates a person's technical knowledge at the expert level. Cisco CCIEs can handle the most stubborn issues occurring in network infrastructure planning, integration, management, security, and problem solving. CCIEs work closely with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network administration tools and developing workarounds or identifying software updates. Cisco qualified CCIEs offer excellent cost-effectiveness because their deep expertise allows them to fix the most difficult problems rapidly. In common cases, less experienced consultants can struggle for hours or days with the same problems that a Cisco-qualified CCIE can dispose of in a few minutes.
Progent's Microsoft-qualified online support professionals can deliver computer repair and consulting assistance for the complete line of Microsoft server and business application technology. Progent is a 
Progent's certified CISSP and ISSAP network security consultants can provide a range of security solutions that can strengthen the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or assist you to recover rapidly following a serious breach. Security solutions offered by Progent include: thorough network security analysis utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Nikto; quick recuperation from malicious assaults; setting up firewalls; designing secure architectures for off-site and mobile connectivity; guarding your messaging infrastructure against spam and directory harvest attacks; and offering 24x7 proactive monitoring.
