Urgent Online Support for Santa Ana UNIX, Linux, or Sun Solaris NetworksFor small companies located in Santa Ana or anywhere in the state of California, Progent offers support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX and Microsoft Windows platforms. Progent has delivered online troubleshooting to companies in every state in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for challenging connectivity issues, as well as the services of CISA and CISM-certified security engineers to handle advanced security design and business continuity planning.

Progent's online support engineers represent excellent leverage due to the fact that they have the real-world background and the sophisticated tools to resolve most information system problems quickly. Efficient support reduces immediate expenses since service calls require a smaller number of billable minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your organization benefits additionally with indirect expenses by minimizing or avoiding network downtime and related costs stemming from business disruption, upset clients, unproductive workers, and de-focused management.

Progent's pricing model for remote support is designed to get the most out of your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay just for the support that you actually get. Unlike typical remote service firms, Progent imposes no initialization fee or minimum fees. Progent's per-minute granularity and clean model for billing avoid scenarios where fast repairs somehow end up as substantial tabs. Progent's penchant for handling problems quickly translates into your business saving cash.

Progent's Online Service Tools
Over the years, Progent has fine tuned an arsenal of optimized technologies and field-proven processes which ensure the maximum level of efficiency for remote consulting and troubleshooting for small and midsize company information networks. Progent offers safe VPN support for gateways from multiple popular sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN technology allows the experts of Progent's remote service group to link to your environment remotely without compromising corporate security.

Progent's highly evolved service database system includes extensive documentation describing all service that Progent's clients have been provided. Progent's team service personnel have the benefit of the history of all help rendered to every Progent client by any Progent consultant. This database of issues and repairs is organized as an easily searchable proprietary database that enables Progent's remote technical experts to share their experiences with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's advanced certifications and close associations with major vendors including Cisco and Microsoft make available additional massive technical support knowledge bases and allow fast response from manufacturers' in-house product engineers so Progent's online service specialists can determine optimal resolutions promptly.

Initiate Online UNIX/Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's remote support in Santa Ana or anywhere in California or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT help, visit Immediate Urgent Support.

Online Support Services Provided by Progent
Progent's remote network support professionals possess certified skills in an extensive array of disciplines. This broad range of IT skills allows Progent's engineers to manage almost any problem that may occur in a small business network. Credentials awarded to Progent consultants in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To provide assistance to companies with multi-operating system networks, Progent also provides the services of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Remote technical support services Offered by Progent to companies in Santa Ana and throughout the state of California include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based support services address a wide array of computer technology including network architecture, email solutions, network and operational security, UNIX/Linux and Microsoft Windows integration, virtual server technologies for server economization and easy management, and migration from legacy systems to current MS Windows or Linux-based environments. Progent's team-oriented approach to solving technical problems promotes fast escalation, when required, to engineers with task-relevant experience to tackle challenging situations. This accelerates solutions of urgent problems, reduces lost productivity, and cuts support costs.

    Progent's UNIX/Linux support engineers can provide emergency phone-based help for diagnosing anomalies affecting UNIX/Linux networks powered by popular variants of UNIX including:

    Major Linux versions for which Progent can provide expert support include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
    Cisco Infrastructure Engineers for Santa Ana, CaliforniaThe Cisco CCIE credential is the premier recognition for network infrastructure engineers, and indicates a person's network technology knowledge at the master level. Cisco CCIEs can resolve even the most difficult challenges surrounding network infrastructure planning, installation, management, security, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network management tools and coming up with workarounds or identifying program updates. CCIEs provide exceptional cost-effectiveness since their broad expertise allows them to fix even the most complex problems rapidly. In many cases, less seasoned service providers can struggle for many hours or days with identical tasks that a CCIE can dispose of in minutes. Few support organizations make CCIEs accessible to help small and medium sized companies. Progent can provide quick telephone access to a Cisco-qualified CCIE so you can get timely support for serious network infrastructure problems that are impacting worker efficiency but are beyond the scope of your local computer service personnel. Progent's CCIE support experts can interface to your environment by means of the latest remote support tools in order to provide efficient, safe, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's popular selection of infrastructure products such as PIX Series Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst Series switches, as well as VPN technology.

  • Certified Windows Expertise
    Microsoft Windows Expertise for Santa Ana, CaliforniaProgent's Microsoft-qualified online support experts can deliver computer system repair and IT support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist your company with a wide variety of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange 2016 Server migration, Exchange Server 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint Server design, Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager system monitoring, Project Server training, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a wide range of online PC desktop services including Microsoft Windows 7 migration help, upgrading to 64-bit desktop applications, integrating Office 2010, and automating PC desktop image creation.

  • CISSP, ISSAP, and CISM Qualified System Security Consultants
    CISSP Qualified Network Security Experts for Santa Ana, CaliforniaProgent's qualified CISSP and ISSAP security consultants offer a variety of system protection solutions to bolster the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows network against internal or external threats or assist your company to clean up rapidly following a serious penetration. Security consulting services available from Progent include: thorough security evaluation using tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; quick cleanup after virus and worm attacks; setting up firewalls; building safe mechanisms for remote and mobile connectivity; guarding your messaging infrastructure against spam and directory harvest attacks; and initiating 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online consulting services to help organizations of all sizes integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with public cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Additional Support Services Offered by Progent
Progent offers the services of seasoned online consulting experts for contract projects that small companies often need. Billing rates for longer-term consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these special areas of computer technology allows customers to execute critical projects within budget and on time. Progent's project-based remote engineering services include:
  • Help Desk Support
    Progent's Help Desk support alternatives for small companies with environments that incorporate UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for small companies who lack the budget to create an in-house Help Desk but who want fast access to an efficient Call Center with proficient telephone assistance as well as the technical depth to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and acts as a transparent supplement to your established Call Center team. Progent's Virtual Help Desk can act as an escalation option to resolve the toughest technical challenges, or be available in hectic circumstances when your ordinary resources are too busy.

    Progent's Help Desk consulting services can guide you in creating an effective new Call Center or revamping your current one, identifying or customizing Call Center application software to meet the special requirements of your company, or providing occasional online staff to reinforce your in-house Call Center resources to handle unusually busy situations like software migrations, mass upgrades, or installing brand new applications.

    Progent's Call Center staff of veteran information technology professionals provides your customers in Santa Ana or anywhere in the state of California fast contact with a dependable network service resource with substantial experience delivering telephone-based consulting and remote repair service for computer environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to earn the Help Desk Call Center recognition as a crucial enabler of business efficiency, and Progent's policy is to resolve instead of just track IT problems.

  • Business Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Team provides phone-based professional engineering expertise and training in key business application areas that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide expertise, custom programming, and training for popular Microsoft applications including CRM, Microsoft Office Project, Microsoft Word, and Excel. To read more about Progent's expertise, custom programming, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.

    Progent's Mac professionals can nurture the artistic aspect of Mac environments by delivering phone-based help services and education in imaging, sound, and motion video. Progent's support professionals offer assistance in a variety of Macintosh programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special jobs like capturing or digitizing audio/video or putting together an audio/video post production studio.

    Remote Network Monitoring Services
    Progent offers businesses in Santa Ana, or anywhere in the state of California, remote computer system monitoring support based on Microsoft System Center Operations Manager network monitoring and reporting, customized by Progent to accommodate your environment so that your computer maintenance is proactive and automated. By detecting emerging issues before they grow into full-scale emergencies, remote monitoring can avoid stressful and expensive network failures. Progent can also use system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows networks, or environments based on multiple platforms.

How Your Santa Ana Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency phone-based expertise with UNIX/Linux, Solaris, or macOS and OS X computer systems, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or go to Contact Progent.















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