Urgent Remote Technical Support for Santa Ana UNIX, Linux, or Solaris NetworksFor small and midsize companies located in Santa Ana or anywhere in the state of California, Progent offers technical support for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a mix of UNIX-family systems and Windows platforms. Progent has delivered online support to businesses in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE network specialists for complex infrastructure problems, plus the assistance of CISSP-certified security engineers to handle high-level security architecture and disaster recovery preparedness.

Progent's remote support engineers represent exceptional value due to the fact that they have the practical background and the sophisticated tools to resolve the majority of information system problems quickly. Efficient support reduces immediate expenses since solutions accumulate fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your company benefits even more in indirect expenses by minimizing or avoiding network outages and associated losses due to business disruption, upset clients, unproductive workers, and distracted management.

Progent's billing model for remote support is designed to get the most out of your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay exclusively for the support that you receive. Unlike many remote support firms, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute billing unit and simple model for pricing prevent situations where speedy. minor repairs somehow turn into big bills. Progent's penchant for solving technical issues quickly translates into your business spending less cash.

Progent's Remote Technical Support Tools
Over the years, Progent has fine tuned a collection of customized technologies and proven processes which ensure the maximum level of efficiency for remote engineering help and troubleshooting for small business information networks. Progent provides secure VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access enables the experts of Progent's Technical Response Center to communicate with your company's computer system remotely without breaching system security.

Progent's sophisticated technical support database application includes thorough documentation describing the support that Progent's clients have been provided. Progent's authorized service personnel have access to the details of all help rendered to every client by every Progent consultant. This database of trouble tickets and fixes is organized as a conveniently retrievable support knowledge base that enables Progent's remote technical experts to share their experiences company-wide to make sure that the value of Progent's technical support grows over time. Progent's high-level certifications and close relationships with important technology companies such as Cisco and Microsoft make available additional extensive technical databases and allow priority access to manufacturers' internal support staff so Progent's remote service specialists are able to find optimal solutions quickly.

Initiate Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's remote support in Santa Ana or anywhere in California or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for network support, go to Immediate Emergency Support.

Online Network Support Services Provided by Progent
Progent's online support professionals possess advanced credentials in an extensive array of disciplines. This wide range of IT skills permits Progent's consultants to address virtually any emergency that may crop up in a small or midsize company information system. Certifications earned by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Associate.

To support clients with mixed-operating system environments, Progent also offers the services of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Phone-based technical support services Offered by Progent to customers in Santa Ana and throughout the state of California include:

  • UNIX/Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X remote consulting services cover a broad spectrum of information technology such as network architecture, email systems, system and process security, UNIX/Linux and Windows coexistence, virtual server products for server consolidation and easy administration, and migration from legacy applications to current Windows or Linux-powered solutions. Progent's group-based methodology for resolving network problems enables quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers service costs.

    Progent's UNIX and Linux consultants can offer emergency phone-based assistance for diagnosing anomalies affecting UNIX/Linux systems based on popular derivatives of UNIX such as:

    Important Linux platforms for which Progent offers expert support include:

  • Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
    Cisco CCIE Engineers for Santa Ana, CaliforniaThe Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking professionals, and validates an individual's network technology knowledge at the master level. Cisco qualified CCIEs know how to handle even the most complex problems surrounding network planning, deployment, maintenance, security, and problem solving. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS network management utilities and coming up with workarounds or identifying program patches. CCIEs represent an excellent value because their deep expertise permits them to find solutions for even the most difficult problems rapidly. In common instances, less seasoned engineers can wrestle for many hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes. Few service firms make Cisco-qualified CCIEs available to assist small and mid-size companies. Progent can provide fast telephone contact with a Cisco CCIE so your company can receive timely support for complex network issues that are hurting business productivity but are outside the comfort zone of your ordinary network support personnel. Progent's CCIE consultants can connect to your environment by means of the latest remote support tools to provide efficient, safe, and affordable diagnosis and repair. Progent's Cisco CCIEs offer consulting for the entire range of Cisco's industry-leading family of networking appliances including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus VPN solutions.

  • Authorized Windows Support
    Microsoft Windows Expertise for Santa Ana, CaliforniaProgent's Microsoft-certified remote support engineers can deliver computer repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of consulting engineers who can assist you with a broad variety of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration, Exchange 2010 maintenance, SharePoint Server application development, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Communications Server troubleshooting, Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2017 Linux integration consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Server Online planning, Small Business Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a full range of online desktop consulting and support services including Windows 7 migration help, upgrading to 64-bit workstation software, configuring Microsoft Office 2010, and automating workstation deployment.

  • CISSP, ISSAP, and CISM Qualified System Security Engineers
    CISSP Qualified Network Security Specialists for Santa Ana, CaliforniaProgent's qualified CISSP and ISSAP security engineers can provide a variety of system protection services to strengthen the protection of your UNIX, Linux, Solaris, Mac or Windows network against assaults or assist your company to recover quickly following a damaging penetration. Security support services offered by Progent cover thorough security analysis utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast recovery from virus and worm assaults; setting up firewalls; establishing safe mechanisms for off-site and mobile communication; protecting your email system from viruses, spam and DHA attacks; and initiating 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online consulting support to help companies of any size connect their networks with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that combine local resources as well as public clouds. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud migration services such as Office 365 integration solutions with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support remotely, and Progent can make sure you complete your cloud integration initiatives quickly and within your budget.
Additional Support Services Available from Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects that small businesses often need. Progent's charges for ongoing development or consulting projects are set based on the level of expertise of the engineers involved. Progent's experience with these special areas of computer technology enables customers to execute critical projects economically and on schedule. Progent's special online consulting services include:
  • Call Center Support
    Progent's Help Desk Call Center programs for small and midsize companies with networks that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Call Center outsourcing services are ideal for smaller companies who don't have the resources to support an internal Help Desk but who need quick access to a reliable Help Desk with proficient phone support plus the in-depth expertise to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Call Center is designed for larger companies and acts as a seamless extension of your existing Helpdesk staff. Progent's Virtual Help Desk Call Center can operate as an escalation alternative to resolve the most difficult network issues, or be ready in overflow instances when your ordinary resources are too busy.

    Progent's Call Center consulting services can guide you in creating an efficient new Call Center or improving your established organization, selecting or modifying Help Desk Call Center software products to address the special needs of your company, or adding occasional phone support personnel to work with your existing Help Desk group to handle unusually busy scenarios like software transitions, major upgrades, or rolling out brand new applications.

    Progent's Help Desk team of veteran network professionals offers your clients in Santa Ana or anywhere in the state of California quick communication with an effective network service resource with substantial experience providing phone support and online troubleshooting for computer environments powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Call Center the reputation as a significant driver of company efficiency, and Progent's goal is to solve rather than simply record network issues.

  • Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting staff offers phone-based professional consulting support and education in specific business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and training for Microsoft applications such as Microsoft CRM, Microsoft Project, Microsoft Office Word, and Excel. To learn more information about Progent's expertise, programming, and education services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.

    Progent's Apple Mac professionals can promote the artistic aspect of Macintosh environments by offering remote help support and training in graphics, audio, and motion video. Progent's support professionals offer help in a range of Apple Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special jobs such as capturing or digitizing audio/video or putting together an audio/video production facility.

    Remote Network Monitoring Services
    Progent offers companies in Santa Ana, or anywhere in the state of California, online network monitoring services powered by MS Operations Manager network monitoring, adapted by Progent for your environment so your computer maintenance is proactive rather than reactive. By exposing looming trouble spots before they evolve into downtime, system monitoring can ward off inconvenient and expensive service failures. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows environments, or systems that incorporate a variety of operating systems.

How Your Santa Ana Company Can Contact Progent's Online Service Experts
To contact Progent about emergency phone-based assistance with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, go to Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent.

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