Immediate Phone Technical Support for Santa Ana UNIX or Linux SystemsFor small businesses located in Santa Ana or anywhere in California, Progent offers support for information systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX and Windows technology. Progent has provided remote troubleshooting to companies in every state in the U.S. (See Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE engineers for challenging connectivity issues, as well as the assistance of CISSP and CISM-accredited security consultants to handle advanced security design and disaster recovery planning.

Progent's online technical support services offer excellent leverage because they have the real-world background and the sophisticated technology to solve the majority of network problems rapidly. This reduces immediate costs because service calls take up a smaller number of billable minutes. Online help also eliminates the expense of sending an engineer to your location. Your organization saves additionally with incidental costs by minimizing or avoiding system outages and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted management.

Progent's pricing policy for remote help is structured to get the most out of your network support investment. Progent charges by the minute for telephone-based assistance, so you owe exclusively for the support that you actually get. Unlike many online service firms, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and simple model for billing save you from scenarios where quick fixes manage to turn into major invoices. Progent's skill at disposing of problems quickly results in your company spending less cash.

Progent's Remote Support Tools
Over the years, Progent has refined a set of customized technologies and field-tested processes which ensure the highest level of efficiency for online help and troubleshooting for small and midsize company information systems. Progent offers secure VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN connectivity allows the experts of Progent's Technical Response Center to interface to your company's system remotely without compromising corporate security.

Progent's powerful customer support reporting system maintains extensive records describing the support that Progent's clients have been provided. Progent's authorized engineers have access to the history of assistance delivered to every Progent client by every Progent consultant. This history of trouble tickets and resolutions is stored as a readily retrievable internal database that allows Progent's remote support professionals to share their experiences company-wide to ensure that the value of Progent's support services grows over time. Progent's advanced certifications and working associations with key vendors such as Cisco and Microsoft make available other extensive support databases and allow priority access to vendors' in-house product engineers so Progent's online service specialists can arrive at the most efficient resolutions in the least time.

Get Online UNIX/Linux, Sun Solaris, or macOS and OS X Network Help from Progent
To get started with Progent's phone services in Santa Ana or anywhere in California or to find out additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Emergency Support.

Phone-based Technical Services Offered Progent
Progent's phone-based support experts have advanced credentials in an extensive set of disciplines. This wide range of technical skills enables Progent's consultants to resolve almost any emergency likely to occur in a small business network. Certifications earned by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, and Design Associate.

To help businesses with multi-OS networks, Progent also provides the services of consultants with advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP consultants.

Phone-based support services Offered by Progent to clients in Santa Ana and throughout the state of California include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services cover a wide spectrum of information technology such as system architecture, email solutions, network and operational security, UNIX and Microsoft Windows coexistence, VMware products for server economization and simplified administration, and migration from older systems to the latest Microsoft Windows or Linux-based environments. Progent's team-based approach to resolving technical problems enables fast escalation, if necessary, to engineers with appropriate expertise to handle complex scenarios. This accelerates repair of critical problems, reduces lost productivity, and lowers support expense.

    Progent's UNIX/Linux support engineers can offer emergency online help for analyzing problems affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:

    Important Linux versions for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
    Cisco Consultants for Santa Ana, CaliforniaThe Cisco Certified Internetwork Expert credential is the top recognition for networking consultants, and certifies an individual's network technology knowledge at the expert level. Cisco qualified CCIEs can deal with the most intractable problems surrounding network planning, installation, management, protection, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in analyzing anomalies with IOS Software network administration utilities and coming up with workarounds or locating software updates. Cisco CCIEs represent an exceptional value since their deep experience enables them to find solutions for the most intractable problems quickly. In common cases, less qualified consultants can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Few consulting providers make Cisco-qualified CCIEs accessible to assist small and mid-size businesses. Progent offers fast phone access to a Cisco authorized CCIE so you can get timely help for serious network infrastructure problems that are crippling worker efficiency but are outside the experience of your local IT support resources. Progent's Cisco-qualified CCIE consultants can tie into your computer system using sophisticated on-line support tools to provide fast, safe, and economical diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide consulting for the entire range of Cisco's top-selling family of infrastructure products including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.

  • Authorized MS Windows Support
    Microsoft Windows Support for Santa Ana, CaliforniaProgent's Microsoft-qualified online service engineers can provide network problem solving and IT help for all Microsoft server products. Progent is a Microsoft Partner and can provide your organization the assistance of consulting engineers who can assist you with a wide range of platform support including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint Server application development, Microsoft Skype for Business migration support, Lync Server 2013 management and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server migration, SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online planning, SBS Server consulting, and Windows Essentials migration and cloud integration.

    Progent also offers a broad range of remote PC desktop support including Microsoft Windows 7 migration support, upgrading to 64-bit desktop applications, configuring Office 2010, and streamlining workstation deployment.

  • CISSP and ISSAP Certified Network Security Professionals
    CISSP Certified Network Security Experts for Santa Ana, CaliforniaProgent's certified CISM and CISSP network security consultants can provide a range of system protection services to bolster the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or assist your company to clean up rapidly after a damaging penetration. Security services available from Progent include: comprehensive network security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick recuperation from virus and worm attacks; configuring firewalls; establishing secure architectures for remote and mobile communication; guarding your email infrastructure from viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online support to help organizations of any size connect their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that utilize physical IT assets as well as public cloud services. To help you to integrate public clouds with networks, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Special Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract IT projects that small companies often request. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the engineers assigned. Progent's background in these special fields of information technology allows clients to execute major initiatives within budget and on schedule. Progent's project-based online engineering solutions include:
  • Help Desk Call Center Services
    Progent's Call Center support programs for small companies with networks based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for small companies who don't have the money or time to support an in-house Call Center but who need fast response from a dependable Help Desk Call Center with professional phone assistance as well as the available expertise to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Call Center is intended for bigger businesses and serves as a transparent addition to your current Call Center organization. Progent's Virtual Help Desk Call Center can operate as an escalation alternative to handle the most difficult network challenges, or be ready in overflow circumstances when your regular service providers are swamped.

    Progent's Help Desk Call Center consulting support can assist you in establishing an efficient new Call Center or revamping your established one, selecting or enhancing Help Desk software products to address the unique needs of your corporation, or providing occasional phone support personnel to supplement your internal Help Desk Call Center group to handle demanding events such as software transitions, major updates, or rolling out new business software.

    Progent's Call Center team of seasoned network consultants offers your clients in Santa Ana or anywhere in the state of California rapid access to a dependable technical support resource with substantial experience offering telephone-based support and online troubleshooting for IT systems that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to give the Help Desk Call Center the reputation as a significant contributor to business efficiency, and Progent's target is to fix instead of merely track technical problems.

  • Business Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Group can supply phone-based and in-depth consulting expertise and training in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, customization, and education for Microsoft business applications such as CRM, Project, Microsoft Office Word, and Microsoft Excel. To learn more information concerning Progent's expertise, programming, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Team.

    Progent's Mac professionals can nurture the creative aspect of Apple Mac computing by providing remote help support and training in imaging, audio, and motion video. Progent's consultants offer expertise in a range of Mac creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with specific projects like capturing or digitizing audio/video or building an audio/video post production studio.

    Remote Network Monitoring Services
    Progent can provide companies in Santa Ana, or anywhere in the state of California, remote network monitoring services centered around Microsoft System Center Operations Manager network monitoring, customized by Progent to suit your environment so that your IT support is proactive and automated. By exposing potential trouble spots before they expand into downtime, proactive monitoring can avoid stressful and costly service failures. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft systems, or systems powered by a mix of platforms.

How Your Santa Ana Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent online assistance with UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or visit Contact Progent.















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