Immediate Online Help for Santa Ana UNIX, Linux, or Sun Solaris SystemsFor small and midsize companies located in Santa Ana or anywhere in the state of California, Progent offers support for networks based on UNIX or Linux or for environments that feature a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's client recommendations). In addition, Progent can furnish the expertise of CCIE-qualified engineers for complex connectivity issues, plus the assistance of CISSP-accredited security consultants to help with high-level security design and business continuity planning.

Progent's online support services represent exceptional leverage because they have the real-world experience and the sophisticated tools to resolve the majority of network problems quickly. This lowers immediate costs since solutions require a smaller number of chargeable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your site. Your organization benefits additionally in incidental expenses by reducing or eliminating system downtime and associated costs stemming from business disruption, disgruntled customers and vendors, idle workers, and distracted executives.

Progent's billing policy for remote support is designed to stretch your network support investment. Progent bills by the minute for phone consulting, so you are billed exclusively for the support that you actually get. Unlike many online support firms, Progent asks for no service activation charge or minimum job duration. Progent's per-minute billing unit and simple model for billing avoid scenarios where speedy. minor fixes somehow turn into large invoices. Progent's penchant for handling technical issues quickly translates into your business saving money.

Progent's Remote Support Technologies
Through years of experience, Progent has developed a set of optimized tools and field-tested processes which ensure the maximum level of effectiveness for remote help and troubleshooting for small and midsize business IT networks. Progent offers protected VPN support for gateways from multiple leading companies such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology enables the staff of Progent's remote service group to interface to your network remotely without compromising system security.

Progent's powerful technical support reporting system includes detailed records describing all support that Progent's customers have been provided. Progent's staff consultants have access to the history of support provided to each client by every Progent consultant. This history of problems and solutions is organized as a quickly accessible proprietary knowledge base that allows Progent's remote support experts to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's advanced certifications and close associations with important vendors such as Cisco and Microsoft permit access to other massive technical support knowledge bases and permit quick access to manufacturers' in-house engineering staff so Progent's remote service specialists can determine the most efficient solutions promptly.

Get Remote UNIX, Linux, Sun Solaris, or Apple Mac OS X Computer Help from Progent
To access Progent's remote services in Santa Ana or anywhere in California or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for network help, visit Immediate Emergency Support.

Remote Network Support Services Provided by Progent
Progent's remote technical support experts possess certified skills in a comprehensive set of products and technologies. This breadth of technical skills permits Progent's consultants to manage virtually any problem that may take place in a small company information system. Certificates held by Progent consultants in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service engineers include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional, Voice Professional, CCDA and CCDP.

To provide assistance to clients with multi-platform environments, Progent also provides the support of consultants who have advanced Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) experts, and ISSAP engineers.

Online technical support services Offered by Progent to customers in Santa Ana and anywhere in the state of California include:

  • UNIX, Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X phone-based support services cover a wide spectrum of computer technology including network infrastructure, messaging systems, network and process security, UNIX/Linux and Microsoft Windows integration, VMware products for server hardware consolidation and easy management, and migration from legacy systems to the latest Microsoft Windows or Linux-powered solutions. Progent's group-oriented methodology for solving technical problems enables fast escalation, when required, to consultants with appropriate expertise to handle complex scenarios. This accelerates repair of urgent problems, reduces network downtime, and cuts support costs.

    Progent's UNIX/Linux consultants can provide emergency online assistance for diagnosing anomalies within UNIX/Linux networks powered by leading variants of UNIX including:

    Important Linux platforms for which Progent can provide expert support include:

  • Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
    Cisco Engineers for Santa Ana, CaliforniaThe Cisco Certified Internetwork Expert certification is the premier accreditation for networking engineers, and validates an individual's networking skills at the master level. Cisco CCIEs can deal with even the most stubborn problems associated with network infrastructure design, installation, maintenance, security, and problem solving. CCIEs work closely with Cisco's internal support staff in isolating anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or identifying software updates. CCIEs provide exceptional cost-effectiveness since their broad experience permits them to resolve the most complex problems rapidly. In common cases, less qualified engineers can struggle for many hours or days with identical tasks that a CCIE can fix in minutes. Few support firms make Cisco CCIEs available to support small and medium sized businesses. Progent offers fast telephone contact with a Cisco-qualified CCIE so you can receive timely help for serious network issues that are hurting business productivity but are beyond the experience of your local IT service personnel. Progent's Cisco CCIE support experts can tie into your environment by means of the latest on-line support technology in order to perform fast, secure, and economical diagnosis and remediation. Progent's Cisco CCIEs offer assistance with the entire range of Cisco's market leading family of connectivity appliances such as PIX 500 Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus VPN technology.

  • Authorized Microsoft Windows Expertise
    Windows Experts for Santa Ana, CaliforniaProgent's Microsoft-certified online support professionals can provide computer troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can offer your business the expertise of consulting engineers who can assist you with a wide range of platform support including Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange 2010 management, SharePoint Server design, Microsoft Skype for Business migration consulting, Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Forefront TMG management and ISA Server migration, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server and Server Online training, Small Business Server support, and Windows Essentials cloud integration.

    Progent in addition offers a broad range of remote desktop services such as Microsoft Windows 7 migration, upgrading to 64-bit workstation applications, integrating Office 2010, and streamlining PC desktop image creation.

  • CISM and CISSP Qualified System Security Professionals
    CISSP Certified System Security Engineers for Santa Ana, CaliforniaProgent's certified CISSP, ISSAP, and CISM network security engineers offer a variety of system protection services that can bolster the protection of your UNIX/Linux, Solaris, Apple Mac or Windows network against internal or external threats or help your business to clean up quickly following a damaging breach. Security solutions available from Progent cover comprehensive security evaluation utilizing utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast recovery from virus and worm attacks; configuring firewalls; building safe techniques for off-site and mobile access; defending your messaging system against spam and directory harvest attacks; and initiating round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online support to help companies of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that utilize on-premises resources along with cloud services. To help you to integrate public clouds with networks, Progent offers a range of cloud integration support services such as Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Additional Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting professionals for special IT projects that small businesses frequently request. Billing charges for longer-term consulting projects are determined based on the qualifications of the consultants required. Progent's background in these special fields of information technology allows customers to complete major initiatives economically and on schedule. Progent's special remote engineering solutions include:
  • Help Desk Expertise
    Progent's Help Desk Call Center service offerings for small businesses with environments based on UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for smaller companies who lack the money or time to build and maintain an in-house Call Center but who need quick access to an effective Help Desk with professional phone assistance plus the available expertise to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and acts as a seamless extension of your current Help Desk staff. Progent's Virtual Help Desk Call Center can serve as an escalation option for the toughest computer system challenges, or be available in those circumstances when your ordinary resources are too busy.

    Progent's Call Center consulting support can support you in building an effective new Help Desk or enhancing your current organization, selecting or customizing Help Desk software to meet the particular demands of your corporation, or providing occasional phone support staff to supplement your in-house Help Desk Call Center resources to deal with unusually busy scenarios like software transitions, mass updates, or installing new business software.

    Progent's Help Desk team of seasoned information technology experts offers your clients in Santa Ana or anywhere in the state of California instant access to a reliable support group with substantial experience offering phone help and online diagnostics for networks powered by UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's charter is to give the Call Center recognition as a crucial driver of company performance, and Progent's intent is to fix rather than simply document network problems.

  • Business Applications Support: Education, Customization, and Integration
    Progent's Applications Experts Team provides remote and in-depth engineering expertise and training in key application fields including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and education for Microsoft applications including Microsoft CRM, Office Project, Office Word, and Microsoft Excel. To find out additional information on Progent's consulting, custom programming, and training services for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Business Application Experts Group.

    Progent's Mac consultants can support the creative facets of Mac computing by providing phone-based consulting support and training in graphics, audio, and motion video. Progent's support professionals offer expertise in a range of Macintosh programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with common jobs like capturing or digitizing audio or video or establishing an audio/video production lab.

    Online Network Monitoring Support
    Progent offers companies in Santa Ana, or anywhere in the state of California, remote network monitoring services centered around MS Operations Manager IT infrastructure monitoring, adapted by Progent to suit your business so that your IT maintenance is proactive and automated. By spotting emerging trouble spots before they evolve into network outages, system monitoring can avoid stressful and costly network breakdowns. Progent can also provide help with network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Mac OS X systems, Microsoft systems, or systems powered by a combination of platforms.

How Your Santa Ana Business Can Contact Progent's Online Support Experts
To contact Progent about urgent online support with UNIX/Linux, Solaris, or Apple Mac environments, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.

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