Immediate Online Support for Santa Ana Information Networks
Immediate Online Help for Santa Ana SystemsFor businesses located in Santa Ana or anywhere in the state of California, Progent offers online support for information systems based on any mix of Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft qualified professionals have provided remote troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, plus the services of CISA and CISSP-accredited security engineers to handle high-level security design and troubleshooting jobs.

Progent's online support experts provide excellent leverage due to the fact that they have the real-world experience and are equipped with the sophisticated tools required to resolve most network issues rapidly. This lowers direct costs because service calls accumulate minimal chargeable minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your company benefits additionally in incidental expenses by reducing or avoiding network outages and related costs due to business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced online consulting experience is particularly helpful in environments that depend on public clouds for vital infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing policy for remote support is structured to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you owe exclusively for the services that you receive. Unlike typical remote service companies, Progent imposes no service activation fee or minimum payments. Progent's one-minute billing unit and simple model for billing do away with scenarios where fast solutions somehow end up as big bills. Progent's penchant for solving problems efficiently means your business saves money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an array of customized technologies and proven methodologies which permit the maximum degree of effectiveness for online help and repair for computer systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the consultants of Progent's remote service group to access your computer system remotely without violating network security.

Progent's advanced customer support database system stores comprehensive records for all support that Progent's clients have been provided. Progent's staff consultants have the benefit of the details of support rendered to every customer by every engineer. This history of trouble tickets and responses is stored as a conveniently exploitable internal database that permits Progent's online technical professionals to share their experiences company-wide to ensure that the efficiency of Progent's support grows over time. Progent's extensive list of accreditations and close partnerships with key vendors such as Cisco and Microsoft open up other extensive support databases and allow fast access to vendors' in-house support staff with the result that Progent's online service specialists can arrive at the best resolutions in the least time.

Remote support services offered by Progent to clients in Santa Ana and throughout the state of California include:

Special Support Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for special IT programs. Billing rates for longer-term development or consulting tasks are set based on the qualifications of the engineers required. Progent's experience with these important fields of computer technology enables clients to execute major initiatives within budget and on schedule. Progent's project-based online engineering services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk programs for companies with networks that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are intended for businesses who don't have the money or time to support an internal Help Desk but who need fast response from an efficient Help Desk with professional telephone assistance plus the technical depth to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Call Center consulting expertise can guide you in establishing an efficient new Call Center or revamping your established one, identifying or customizing Help Desk software products to meet the special demands of your corporation, or providing temporary phone support staff to work with your existing Help Desk group during unusually busy situations like software transitions, mass updates, or installing brand new business software.

    Progent's Help Desk team of veteran network experts offers your workers in Santa Ana or anywhere in the state of California instant access to an effective support group with substantial background delivering telephone-based support and online repair service for IT systems powered by Microsoft, Cisco, Apple Mac, UNIX, or Linux technology. Progent's mission is to earn the Call Center recognition as a key driver of business performance, and Progent's aim is to fix rather than merely track IT problems.

  • Applications Services: Education, Custom Development, and Integration
    Progent's Applications Experts Group provides phone-based advanced consulting expertise and training in key application areas including ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for popular Microsoft applications including Microsoft CRM, MS Project, Microsoft Word, and Microsoft Excel. For additional information on Progent's consulting, custom programming, and education offerings, refer to Progent's Business Application Experts Team.

  • ProSight DPS Managed Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical data, applications and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like IPPA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Santa Ana, or anywhere in the state of California, online IT infrastructure monitoring by providing System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your environment so your IT support is proactive rather than reactive. By anticipating potential issues before they expand into network outages, system monitoring can avoid stressful and costly information system crises. Progent can also utilize server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac networks, Microsoft systems, or networks that support a mix of OS platforms.
How Your Santa Ana Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent remote support with Windows, Mac OS X, or Linux networks, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent. For offices and new businesses in Santa Ana or throughout the state of California, Progent's phone-based network support engineers can deliver professional and economical IT help whenever your company needs it. More than a decade of delivering online technical assistance has earned Microsoft Gold Partner status for Progent's team of engineers and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to repair computer problems rapidly while eliminating the cost and lost productivity that comes with on-site support visits.

Even if your Santa Ana company deals with a local freelance support technician or maintains an in-house organization that know how to handle typical network problems, Progentís Microsoft certified consultants can still offer an easy and transparent virtual extension of your on-site resources in cases when your usual service personnel either lack the time or the knowledge to fix unexpected system emergencies or especially challenging integration projects.

Details of Progent's Online Network Services for Santa Ana
Progent's phone help, Internet-based troubleshooting, system security expertise, and system management services give offices in Santa Ana or anywhere in the state of California unparalleled leverage for your IT budget. Whether you require one-time phone support and remote network repair or full-time Help Desk Call Center support and network management, Progent's experts can deliver your organization enterprise-level network support while allowing you to avoid the expense and administration overhead of maintaining a large in-house IT organization. Highlights of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner support company and Progent's head count, depth of technical experience, fine tuned remote support tools, and familiarity with enterprise networking enable businesses to avoid the pitfalls associated with exclusive dependence on smaller service firms, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

  • Certified Knowledge of Microsoft's Entire Range of Servers
    Progent can provide in-depth expertise for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support, Windows Server 2008 migration, Windows 2003 Server upgrades, MS Exchange 2016 migration, Microsoft Exchange 2013 configuration, Exchange Server 2010 maintenance, Exchange 2007 Server and Exchange Server 2003 migration, plus Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server management support.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-premises help by the minute. Consequently, you are invoiced just for received support. Progent does not impose a higher rate for after-hours or priority support, and within California or in areas where Progent offers on-site support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. Also, Progent applies no startup charge and asks no monthly commitment for services delivered during regular working hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast solutions so you won't be tempted to permit minor problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching clients to resolve technical issues that are within their scope, Progent can focus on delivering high-value skills where Progent faces few competitors. Businesses who utilize trusted freelance consultants or who maintain in-house IT staffs benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock network monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering potential problems before they result in downtime, system monitoring can save your IT network from stressful and expensive service losses.
How Does My Business Begin Receiving Remote Computer Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.

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