Immediate Online Technical Support for Santa Ana IT Networks
Immediate Remote Technical Support for Santa Ana SystemsFor organizations located in Santa Ana or anywhere in California, Progent provides remote help for networks based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified professionals have delivered online troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to handle challenging networking issues, plus the assistance of CISA and CISSP-accredited cybersecurity experts to help with high-level security architecture and diagnostic issues.

Progent's remote technical support experts provide excellent leverage due to the fact that they possess the practical background and are equipped with the sophisticated tools necessary to solve most network problems quickly. This lowers direct expenses since solutions accumulate fewer billable consulting minutes. Online support also avoids the expense of sending a consultant to your location. Your company saves additionally with indirect costs by reducing or avoiding network outages and associated losses resulting from business disruption, upset customers and vendors, idle employees, and de-focused management. Progent's extensive online technical support know-how is especially important in environments that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be useful.

Progent's billing policy for online help is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you owe only for the support that you receive. In contrast to many remote support organizations, Progent requires no initialization fee or minimum job duration. Progent's per-minute granularity and simple model for billing prevent scenarios where fast repairs manage to end up as large invoices. Progent's penchant for disposing of problems quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a set of optimized technologies and field-tested methodologies which permit the highest level of effectiveness for online consulting and troubleshooting for information networks of any size. Progent provides secure VPN support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the experts of Progent's online support team to communicate with your company's network remotely without compromising system security.

Progent's powerful customer support database system keeps detailed documentation of all service that Progent's clients have received. Progent's team consultants have access to the details of assistance rendered to every Progent customer by any consultant. This archive of problems and repairs is organized as a conveniently retrievable proprietary database that permits Progent's online technical experts to share their experiences with the whole team to ensure that the quality of Progent's technical support improves over time. Progent's advanced certifications and close associations with important technology companies such as Cisco and Microsoft make available other vast technical support databases and allow priority access to vendors' internal support staff with the result that Progent's remote service experts can come up with the best resolutions quickly.

Online support provided by Progent to customers in Santa Ana and anywhere in the state of California include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate services intended to enable small and mid-size organizations to utilize the same advanced technology deployed by some of the world's top corporations. The ProSight line of outsourced network management services addresses all critical aspects of information technology such as email content filtering, security and compliance, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning tools to defend endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which routinely escape legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud resources and provides a unified platform to automate the complete threat progression including blocking, identification, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup processes and allows fast restoration of critical data, apps and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to provide web-based control and world-class protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are always current, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating tedious network management processes, WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating appliances that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can save up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and increased uptime. See more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent information assurance consultant. The interview is designed to help assess your organization's preparedness either to stop or recover rapidly after a ransomware incident. Progent will work with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup/recovery system that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the services of world-class online consulting professionals for contract IT projects. Billing charges for ongoing consulting projects are set based on the qualifications of the consultants involved. Progent's background in these special fields of information technology enables clients to complete major initiatives within budget and on time. Progent's special remote consulting solutions include:

  • Help Desk Services
    Progent's Call Center programs for companies with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for businesses who don't have the resources to assemble and manage an internal Help Desk Call Center but who need fast access to a dependable Help Desk with proficient telephone support plus the technical depth to escalate complex tasks to high-level consultants.

    Progent's Help Desk Call Center consulting support can guide you in creating an effective new Call Center or improving your established organization, selecting or modifying Help Desk Call Center software to handle the special requirements of your corporation, or adding temporary phone support personnel to supplement your internal Help Desk Call Center resources to deal with unusually busy situations like software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk team of seasoned network professionals provides your clients in Santa Ana or anywhere in the state of California immediate assistance from a dependable network service group with extensive experience providing phone help and remote troubleshooting for computer environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk the reputation as a significant driver of business performance, and Progent's policy is to fix rather than merely document IT issues.

  • Business Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Consulting Team offers phone-based advanced engineering expertise and training in key business application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, customization, and training for familiar Microsoft business applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To find out more information on Progent's consulting, custom development, and education services, refer to Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate smoothly from a prior release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers organizations in Santa Ana, or anywhere in the state of California, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your environment so your network maintenance is proactive and automated. By detecting looming issues before they evolve into crashes, system monitoring can ward off stressful and costly network breakdowns. Progent can also provide help with network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or environments that incorporate a variety of operating systems.
How Your Santa Ana Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Santa Ana or throughout the state of California, Progent's phone-based network support specialists are ready to deliver expert and economical system support the instant your company requires it. More than a decade of providing online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to refine online access technology to repair computer problems rapidly while eliminating the cost and lost time associated with on-premises support calls.

Even if your Santa Ana company works with a regular freelance support technician or employs an in-house IT staff that can handle the majority of computer problems, Progentís Microsoft and Cisco certified consultants are available to offer an easy and transparent virtual expansion of your local resources in cases when your usual service personnel either don't have the time or the knowledge to solve sudden network emergencies or particularly complex integration problems.

Details of Progent's Online Computer Services for Santa Ana
Progent's online support, remote repair, network security consulting, and network management services give offices in Santa Ana or throughout the state of California the greatest leverage for your IT budget. Whether you need one-time telephone help and remote network repair or ongoing Help Desk Call Center support and network administration, Progent's professionals can provide your organization world class network support while permitting you to avoid the cost and hassle of running a large in-house IT organization. Highlights of Progent's online help program include:

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, range of IT background, refined support software, and understanding of corporate IT allow offices to escape the pitfalls of excessive reliance on smaller service firms, individual freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of hands-on professional experience, at the forefront of IT support, executing a broad variety of IT projects for an extensive mix of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into shared leading practices training that Progent instills in its consulting staff. This means that you get not just world-class technical capability, but also a support engineer with proven methods for using computer knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person help per minute. Consequently, you are invoiced exclusively for received services. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in areas where Progent provides in-person service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no startup charge and asks no monthly commitment for services delivered during normal business hours. Many service firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast fixes so you will not be tempted to allow simple problems to fester.

  • Complete Records of Delivered Services
    Progent has created a comprehensive support reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or local service firms who provide scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation sent by every consultant to each customer. The discipline of documenting and organizing support records results in more effective support and eliminates a slew of typical misfortunes such as when a support client is virtually held captive to a consultant who wonít release vital service information.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to offer 24x7 network tracking services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive instead of reactive. By anticipating potential problems before they cause downtime, network monitoring can save your information network from stressful and expensive availability disruptions.
How Does Our Company Start Getting Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.















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