Immediate Online Troubleshooting for Santa Ana Information Networks
Immediate Phone Consulting for Santa Ana SystemsFor companies in Santa Ana or anywhere in the state of California, Progent provides remote help for information systems based on Microsoft Windows, Cisco, Macintosh, or Linux platforms. Progent's Microsoft certified consulting experts have provided remote support to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to handle complex networking issues, as well as the assistance of CISSP-certified security engineers to help with high-level security architecture and diagnostic issues.

Progent's online support engineers provide excellent leverage because they have the real-world background and are equipped with the advanced technology necessary to solve the majority of network problems rapidly. Efficient support reduces direct costs since solutions require fewer billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your office. Your company saves additionally with indirect expenses by minimizing or eliminating network outages and associated costs due to business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive online technical support expertise is particularly valuable for businesses that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.

Progent's billing model for remote support is designed to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you pay only for the services that you actually get. In contrast to typical online support firms, Progent asks for no initialization charge or minimum fees. Progent's per-minute granularity and simple policy for pricing do away with scenarios where speedy. minor solutions somehow end up as big bills. Progent's penchant for dealing with problems quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an arsenal of optimized tools and proven processes which ensure the highest level of efficiency for remote consulting and troubleshooting for information networks of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the consultants of Progent's remote service group to connect to your network without violating corporate security.

Progent's proven service database system stores comprehensive records of the service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the details of assistance delivered to each Progent customer by every consultant. This archive of issues and solutions is organized as a readily searchable support knowledge base that enables Progent's remote support professionals to share their experiences company-wide to ensure that the effectiveness of Progent's support services grows over time. Progent's extensive list of certifications and close partnerships with key industry leaders such as Cisco and Microsoft open up additional massive technical databases and permit quick response from vendors' in-house product engineers so Progent's online consulting experts can come up with the most efficient resolutions quickly.

Remote support services provided by Progent to businesses in Santa Ana and anywhere in the state of California include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a line of budget-friendly, fixed-price services designed to enable small and medium-size organizations to benefit from the same advanced technology deployed by many of the world's top corporations. The ProSight line of low-cost network management outsourcing services for small and mid-size businesses covers all key aspects of modern networking such as email content filtering, security, disaster recovery, and infrastructure monitoring and management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to provide centralized control and world-class protection for your email traffic. The hybrid architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning tools to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight ASM protects local and cloud resources and provides a single platform to address the complete threat lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital data, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, enhance and debug their networking hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop and management service that uses advanced remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of critical computers that power your information system. When ProSight Systems Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your Progent consultant so that all potential issues can be resolved before they can impact your network Find out more about ProSight Systems Watch server and desktop remote monitoring and management consulting.

Special Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for special information technology projects. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these important fields of information technology allows customers to complete major initiatives within budget and on time. Progent's special remote engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service options for businesses with environments based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for businesses who lack the resources to build and maintain an in-house Help Desk but who require quick access to an efficient Call Center with proficient telephone assistance plus the expertise to escalate complex problems to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and serves as a transparent addition to your current Helpdesk team. Progent's Virtual Help Desk Call Center can act as a an escalation resource to resolve the most difficult computer system challenges, or be ready in overflow instances when your other resources are overwhelmed.

    Progent's Help Desk Call Center team of experienced information technology consultants provides your customers in Santa Ana or anywhere in the state of California rapid assistance from a reliable network service group with extensive background delivering phone help and remote diagnostics for IT systems that incorporate Microsoft, Cisco, Apple Mac, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center recognition as a significant enabler of business efficiency, and Progent's intent is to resolve rather than merely annotate network issues.

  • Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Consulting Group offers remote professional consulting expertise and training in specific business application fields such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, custom programming, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, MS Word, and MS Office Excel. For additional information concerning Progent's expertise, customization, and training services, visit Progent's Applications Experts Group.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Santa Ana, or anywhere in the state of California, remote hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to accommodate your business so that your network maintenance is proactive and automated. By uncovering possible trouble spots before they result in full-scale emergencies, remote monitoring can minimize disruptive and expensive network failures. Progent can also deploy network monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Apple Mac environments, Microsoft Windows systems, or networks based on multiple platforms.
How Your Santa Ana Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency online support with Microsoft, Apple Mac, or Linux environments, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Santa Ana or anywhere in the state of California, Progent's phone-based network support engineers are ready to deliver expert and cost-effective IT support whenever your company has to have it. Long experience providing online tech support has earned Microsoft Gold status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to fine tune online connectivity tools to solve IT problems quickly while avoiding the expense and lost productivity associated with in-person service calls.

Even if your Santa Ana office relies on a local independent consultant or employs an in-house organization that know how to deal with ordinary network problems, Progentís Microsoft certified consultants are available to offer a convenient and seamless remote expansion of your local resources for situations when your regular IT support personnel either lack the bandwidth or the experience to fix unexpected network crises or especially complicated integration problems.

Benefits of Progent's Network Help for Organizations in Santa Ana
Progent's online technical help services allow your Santa Ana organization to enjoy the advantages of timely, expert network support without the expense of managing a full-time IT organization. Your information system will derive added strategic worth by becoming increasingly reliable, efficient, and protected. Advantages to your company include:

  • Seamless virtual extension of your local IT resources
    With most companies in Santa Ana and throughout California, local network service providers, whether represented by independent consultants or an internal IT staff, can handle the majority of network issues. On the other hand, serious problems sometimes strike when your regular resources are overstretched or unavailable, and some problems may be associated with technology that is beyond the scope of your local service technicians. In these situations, Progent's online support professionals provide a convenient, quick, and budget-friendly way to supplement your local resources and to pass on useful information to increase your ability to resolve future problems in-house.

  • Less Dependence on Freelance Service Providers
    For network maintenance, smaller organizations often rely on individual freelance service providers. Although independent consultants have less internal costs than big consulting companies and can often charge marginally less, they are often stretched too thin, making it difficult to respond quickly to crisis situations. If an independent service provider is busy with another client, ill, on a trip, or in training, the absence of backup help may force your business to wait for help during an emergency. As your company grows, network unavailability and trouble with vital software are more expensive. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers an on-call source of backup support experts to insure your network stays available.

  • Build a Scalable Foundation for Smooth Growth
    Businesses often start with an IT architecture created on a shoestring budget. Lacking a strong framework, band-aid fixes often get piled on top of a weak foundation. When a company grows, stability and scalability problems can impede the success of the organization. These badly built environments require careful assessment, smart strategic planning, and broad-based IT knowledge to upgrade to a network infrastructure able to deliver the stable foundation to meet vital business requirements and ease downstream expansion.

  • Work with Solution Providers Instead of Product Vendors
    Smaller companies require advice and technical training to negotiate an increasingly complicated maze of technology alternatives available for accelerating business success and improving productivity. Businesses do not need a network consultant who is attempting to earn a commission on a specific vendor's technology. IT consulting and product sales can result in a scenario where the proposed solution is designed around a predetermined product instead of the genuine requirements of a client. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to match IT expertise with the best needs of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, breadth of IT experience, refined support tools, and familiarity with enterprise networking enable companies to avoid the pitfalls of exclusive reliance on smaller service organizations, independent freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • Certified Expertise in Microsoft's Entire Family of Servers
    Progent can provide in-depth support for Microsoftís popular server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support, Windows Server 2008 R2 expertise, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange Server 2010 management, Exchange Server 2007 and Exchange Server 2003 moves, plus SQL Server 2016 integration, SQL Server 2014 support, and Microsoft SQL 2012 management support.

  • Value Pricing
    Progent's pricing model is to charge for phone service and in-person help by the minute. As a result, you are billed exclusively for delivered services. Progent does not impose a higher rate for after-hours or priority support, and within California or in areas where Progent provides on-site support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for services delivered during normal business hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick solutions so you will not be forced to allow simple problems to fester.

  • Full Records of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all billed services. Unlike some freelance consultants or local support organizations who provide minimal documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support documentation transmitted by each consultant to every client. The discipline of documenting and archiving service records allows more effective support and eliminates a variety of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to provide 24x7 system monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering possible issues before they cause downtime, system monitoring can keep your information network from painful and costly availability disruptions.
How Does Our Company Begin Getting Remote Computer Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.



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