Fast and Affordable Online Support for Santa Ana Computer Networks
Fast Online Technical Support for Santa Ana NetworksFor companies in Santa Ana or anywhere in California, Progent provides remote support for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified professionals have delivered remote troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to solve challenging networking problems, plus the assistance of CISA and CISSP-certified security engineers to help with high-level security design and troubleshooting issues.

Progent's remote technical support experts offer exceptional leverage due to the fact that they possess the practical experience and are equipped with the advanced technology necessary to solve most information system problems quickly. This reduces immediate expenses since solutions require minimal chargeable minutes. Remote support also eliminates the cost of dispatching a consultant to your location. Your company saves even more in incidental expenses by minimizing or eliminating system outages and associated costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and de-focused management. Progent's extensive remote consulting experience is especially helpful for businesses that rely on public clouds for vital network infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's billing policy for remote support is structured to leverage your IT service dollar. Progent charges per minute for phone assistance, so you are charged just for the support that you receive. In contrast to typical online support firms, Progent asks for no startup surcharge or minimum payments. Progent's per-minute granularity and simple model for billing save you from situations where speedy. minor solutions somehow end up as major tabs. Progent's penchant for disposing of technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of optimized tools and field-proven processes which allow the maximum level of effectiveness for remote consulting and repair for information systems of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's remote service group to communicate with your system remotely without violating system security.

Progent's proven service database application maintains detailed histories describing all support that Progent's customers have received. Progent's team service personnel have the benefit of the details of assistance rendered to every client by every Progent engineer. This database of anomalies and solutions is stored as a conveniently retrievable internal knowledge base that permits Progent's online support engineers to share their experiences company-wide to make sure that the value of Progent's support grows daily. Progent's extensive list of certifications and close relationships with important technology companies such as Cisco and Microsoft open up additional massive support knowledge bases and permit fast access to manufacturers' in-house product engineers with the result that Progent's online service specialists can find optimal resolutions in the least time.

Remote services available from Progent to companies in Santa Ana and anywhere in the state of California include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of low-cost, fixed-price services intended to enable small and mid-size organizations to benefit from the same cutting-edge technology used by some of the world's leading corporations. Progent's ProSight portfolio of outsourced network management services addresses all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior-based machine learning technology to guard endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent action. Progent can also assist your company to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of vital data, apps and virtual machines that have become unavailable or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to deliver centralized control and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, optimize and debug their networking appliances such as routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating complex management processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding devices that require important software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT personnel and your assigned Progent consultant so any looming issues can be resolved before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, better compliance with information security requirements, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability to block or recover quickly after a ransomware incident. Progent will consult with you directly to gather information about your current antivirus tools and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build an efficient security and backup/recovery system that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology projects. Billing rates for longer-term development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these important areas of computer technology allows clients to complete major projects within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center service options for organizations with environments based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Call Center outsourcing services are intended for businesses who don't have the budget to build and maintain an internal Help Desk Call Center but who need quick response from an effective Call Center with professional phone assistance plus the ability to escalate complex tasks to advanced engineers.

    Progent's Help Desk consulting support can support you in building an efficient new Call Center or improving your established one, identifying or modifying Help Desk software to address the particular demands of your company, or providing occasional online staff to work with your existing Call Center team to handle high-demand situations such as software transitions, major updates, or rolling out brand new business software.

    Progent's Help Desk Call Center team of seasoned information technology experts offers your computer users in Santa Ana or anywhere in the state of California rapid communication with an efficient support resource with extensive background offering phone help and remote diagnostics for computer environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk Call Center recognition as a solid enabler of business success, and Progent's goal is to fix instead of just record IT problems.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff can supply online and in-depth engineering expertise and training in specific business application fields that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom development, and training for Microsoft business applications such as Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read additional information about Progent's expertise, programming, and training services, go to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Santa Ana, or anywhere in the state of California, online hybrid network monitoring by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your environment so that your network maintenance is proactive and automated. By spotting potential trouble spots before they grow into full-scale emergencies, proactive monitoring can head off disruptive and costly information system crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or networks that support a variety of OS platforms.
How Your Santa Ana Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote assistance with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Nationwide Online Support, telephone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Santa Ana or anywhere in the state of California, Progent's online network support specialists can deliver expert and affordable IT help the moment your business has to have it. More than a decade of providing online repair services has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to solve IT problems rapidly while avoiding the cost and lost productivity associated with in-person service calls.

Even if your Santa Ana office has a regular independent consultant or employs a full time organization that can handle ordinary computer problems, Progentís Microsoft and Cisco certified engineers can provide an easy and seamless remote extension of your on-site resources in cases when your regular service personnel either lack the availability or the expertise to solve unexpected network emergencies or especially challenging integration projects.

Details of Progent's Remote Network Services for Santa Ana
Progent's online support, remote troubleshooting, network security consulting, and system management services give offices in Santa Ana or throughout the state of California the greatest leverage for your support investment. Whether you require occasional telephone help and remote troubleshooting or ongoing Help Desk Call Center support and network management, Progent's experts can provide your office enterprise-level IT support while permitting you to avoid the cost and administration overhead of running a full-service internal IT staff. Key features of Progent's online help services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical background, refined support software, and understanding of enterprise networking allow offices to escape the pitfalls of exclusive reliance on smaller service organizations, independent freelance service providers, or limited in-house IT help.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Complete Line of Server Platforms
    Progent can provide in-depth expertise for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration consulting, Windows Server 2008 R2 integration, Windows 2003 upgrades, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 consulting, Exchange 2010 Server management, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus SQL Server 2016 upgrades, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-premises visits per minute. Consequently, you are billed exclusively for received services. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in areas where Progent offers on-site support, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no minimum fee and requires no monthly commitment for support services provided during regular working hours. Many support organizations demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for quick solutions so you won't be tempted to allow simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to handle technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent faces little competition. Companies who utilize familiar freelance consultants or who maintain in-house IT staffs benefit when Progent transfers information about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to provide round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering possible problems before they cause lost productivity, network monitoring can save your information network from painful and expensive service losses.
How Does Our Company Start Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.















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