Fast and Affordable Remote Help for Santa Ana Computer Systems
Immediate Remote Technical Support for Santa Ana NetworksFor businesses in Santa Ana or anywhere in the state of California, Progent offers online support for information systems powered by Microsoft, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified engineers have delivered online troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure issues, as well as the services of CISSP and CISM-certified security engineers to handle high-level security architecture and diagnostic issues.

Progent's online support experts offer excellent leverage because they have the real-world background and are equipped with the advanced technology needed to resolve most information system problems quickly. This reduces direct costs since service calls require fewer billable minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your company saves additionally in incidental expenses by minimizing or eliminating network outages and associated costs resulting from business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's extensive remote technical support know-how is particularly important in environments that rely on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an option.

Progent's billing policy for remote help is structured to leverage your IT service investment. Progent bills on a per-minute basis for phone consulting, so you are charged just for the services that you receive. In contrast to many online service firms, Progent requires no initialization fee or minimum payments. Progent's one-minute billing unit and simple model for billing prevent scenarios where speedy. minor fixes somehow end up as large invoices. Progent's skill at dealing with technical issues efficiently means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered a set of optimized technologies and field-proven methodologies that promote the maximum degree of efficiency for online engineering help and repair for IT systems of all sizes. Progent provides protected Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the engineers of Progent's online support team to connect to your company's network remotely without breaching network security.

Progent's powerful customer support reporting application stores extensive records describing the service that Progent's customers have been provided. Progent's team consultants have access to the specifics of all help rendered to every client by any engineer. This database of problems and repairs is organized as a readily exploitable proprietary database that allows Progent's online technical professionals to communicate their knowledge company-wide to ensure that the value of Progent's technical support improves over time. Progent's advanced accreditations and formal relationships with major technology companies including Cisco and Microsoft open up additional extensive technical support knowledge bases and allow fast response from manufacturers' in-house support staff with the result that Progent's online service experts are able to determine the best solutions promptly.

Online technical services offered by Progent to clients in Santa Ana and throughout the state of California include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, fixed-price managed services designed to allow small and medium-size organizations to benefit from the same cutting-edge technology used by some of the industry's leading enterprises. The ProSight line of network management outsourcing services covers all key aspects of information technology including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security vendors to deliver centralized management and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to defend endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the entire malware attack lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital files, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, when needed, can help you to recover your business-critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, enhance and debug their networking appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept updated, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management personnel and your Progent engineering consultant so that all looming problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can save up to half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size organizations to obtain an unbiased assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with data security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure assessment.

Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special IT programs. Billing rates for longer-term consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these important areas of information technology allows clients to complete major projects within budget and on schedule. Progent's special online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Call Center service options for businesses with networks that incorporate Microsoft, Cisco, Apple Mac, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk outsourcing services are a convenient solution for companies who don't have the resources to support an internal Help Desk but who need fast access to a dependable Help Desk Call Center with proficient phone assistance as well as the expertise to escalate complex problems to advanced engineers.

    Progentís Virtual Call Center is intended for larger companies and acts as a seamless supplement to your established Helpdesk staff. Progent's Virtual Call Center can serve as a an escalation resource to resolve the toughest technical issues, or be available in overflow instances when your ordinary service providers are swamped.

    Progent's Call Center staff of seasoned information technology experts gives your customers in Santa Ana or anywhere in the state of California rapid communication with a reliable support resource with extensive background offering phone support and online troubleshooting for computer environments based on Windows, Cisco, Apple Mac, UNIX, or Linux technology. Progent's mission is to give the Help Desk recognition as a crucial enabler of company productivity, and Progent's aim is to fix rather than simply report technical issues.

  • Applications Services: Training, Development, and Integration
    Progent's Applications Experts Group provides online and in-depth consulting support and training in specific business application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, customization, and education for popular Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office Word, and Microsoft Excel. To find out additional information concerning Progent's consulting, custom programming, and training services, go to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Santa Ana, or anywhere in the state of California, remote hybrid network monitoring by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to suit your business so that your computer maintenance is proactive rather than reactive. By uncovering emerging issues before they expand into crashes, remote monitoring can avoid stressful and costly network crises. Progent can also assist with network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Mac OS X networks, Windows systems, or systems based on a mix of platforms.
How Your Santa Ana Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency remote expertise with Microsoft Windows, Mac OS X, or Linux/UNIX networks, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Santa Ana or throughout the state of California, Progent's online computer support specialists are ready to deliver effective and economical IT support the instant your company requires it. More than a decade of delivering remote repair services has earned Microsoft Gold status for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine remote access tools to solve network problems quickly while eliminating the cost and lost productivity that comes with in-person service visits.

Even if your Santa Ana company deals with a local independent consultant or employs a full time IT staff that can handle common computer problems, Progentís Microsoft certified consultants are available to offer an easy and transparent virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the availability or the experience to resolve unexpected network emergencies or particularly challenging integration projects.

Advantages of Progent's IT Support for Businesses in Santa Ana
Progent's remote IT consulting services enable your Santa Ana organization to realize the advantages of immediate, enterprise-grade IT support without the cost of managing an in-house IT organization. Your network will acquire greater strategic value by becoming more reliable, productive, and secure. Advantages to your business include:

  • Seamless remote extension of your local support resources
    With most offices in Santa Ana and throughout California, nearby computer service resources, whether represented by outside consultants or an internal IT staff, can deal with typical network problems. However, IT crises can strike when your regular support personnel are overstretched or absent, and some trouble may stem from technology that is unfamiliar to your onsite support technicians. In these situations, Progent's online support specialists give you an easy, fast, and affordable solution to augment your local help and to transfer valuable information to increase your ability to deal with downstream problems locally.

  • Less Dependence on Individual Consultants
    For IT support, smaller offices often rely on individual freelance consultants. While freelance consultants have smaller internal costs than big consulting firms and can afford to charge lower rates, they are occasionally overextended, making it impossible to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, ill, on a trip, or in class, the lack of backup help may force your business to wait for help during an IT crisis. As your network grows, network downtime and problems with critical software are more expensive. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides an on-call source of backup support expertise to insure your IT system stays up and running.

  • Create a Solid Basis for Seamless Expansion
    Organizations typically start with an IT system created on a modest budget. Lacking a strong framework, band-aid repairs often get thrown on top of a shaky foundation. When a network grows, stability and scalability problems can impede the productivity of the business. Such badly designed environments require careful analysis, intelligent strategic planning, and broad-based technical knowledge to upgrade to a system infrastructure that can offer the solid foundation to meet current business requirements and simplify future growth.

  • Interact with Problem Solvers Instead of Technology Vendors
    Smaller organizations require guidance and technical education to negotiate an ever more complicated maze of product options capable of accelerating business success and enhancing productivity. Businesses hardly need a computer consultant who is motivated to earn a commission on a specific vendor's technology. Network consulting and product selling can result in a scenario where the recommended solution is designed around a profitable product instead of the genuine requirements of a business. Progent eliminates these conflicts of interest by selling just services instead of products. This allows Progent to match technical expertise with the real interests of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, breadth of IT knowledge, fine tuned remote support tools, and familiarity with enterprise networking allow offices to avoid the limitations associated with excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Entire Line of Server Platforms
    Progent offers world-class support for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support services, Microsoft Windows Server 2008 R2 upgrades, Windows Server 2003 upgrades, MS Exchange 2016 Server planning and deployment, Exchange 2013 integration, Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to charge for online support and in-person help per minute. As a result, you are invoiced exclusively for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and within California or in regions where Progent provides on-site support, Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no minimum fee and asks no retainer for support services provided during normal business hours. Many support firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick repairs so you will not be tempted to allow simple problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or local support firms who provide minimal documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support documentation transmitted by each staff member to every client. The discipline of detailing and organizing support records results in more effective service and avoids a slew of typical misfortunes such as when a support client is virtually held hostage to a consultant who wonít release the keys to the kingdom.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to offer round-the-clock network monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager causes your network support to be proactive instead of reactive. By revealing possible problems before they cause lost productivity, network monitoring can save your IT network from painful and expensive availability disruptions.
How Does Our Company Begin Getting Remote Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.















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