Remote Computer Network Consulting for

Even if your Santa Ana company has a regular independent support technician or employs an in-house organization that know how to handle the majority of network problems, Progent’s Microsoft and Cisco certified consultants offer a convenient and seamless virtual extension of your on-site resources for situations when your regular service personnel either lack the availability or the experience to address unexpected network emergencies or particularly complex integration projects.

Details of Progent's Online Network Support for Santa Ana
Progent's phone support, Internet-based repair, network security consulting, and network management services offer small companies in Santa Ana or throughout the state of California unparalleled leverage for your IT investment. Whether you require occasional phone support and Internet-based network repair or ongoing Help Desk Call Center support and system management, Progent's professionals can provide your small business world class network support while allowing you to avoid the expense and hassle of running a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:

• Fast Telephone Access to Microsoft Qualified Professionals
  Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to small companies in Santa Ana and is also ideal for networks in geographic regions of California that lack consultants with in-depth expertise supporting Microsoft's current line of server platforms. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Gold Partner consulting company, Progent has the advantage of a broad range of Microsoft support utilities, service databases, and on-going training.

• By the Minute Rates to Minimize Costs
  Progent offers online help on a per-minute billing plan, so you are billed only for the support you receive. Progent asks for no minimum fee for phone service and asks for no monthly retainer. This keeps you from facing big invoices for simple repairs.

• Access to Cisco Network Architecture Experts
  As a Registered Partner for Cisco Systems, Progent offers the services of authorized professionals who have expertise in designing, deploying, and supporting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build fast, reliable, and protected connectivity for fixed and mobile networking.

• Application Experts Group
  Progent's basic support offerings include system integration, Microsoft Exchange Server consulting, corporate security planning, and Help Desk outsourcing services. Progent's Experts group offers in-depth consulting expertise for specific business applications. Support offered by the Application Experts staff covers:
  • Microsoft Dynamics Great Plains Consulting and Programming
  • Microsoft Customer Relationship Management Help
  • Microsoft Project Support
  • MS Excel Programming
  • Microsoft Office Expertise
  • Crystal Reports, Microsoft Access, and FRx Programming
  • UNIX, Linux and Solaris Support
  • Apple Macintosh Integration
  By providing a convenient centralized resource for IT generalists and specialists, Progent can tailor timely, inexpensive, and comprehensive IT solutions that meet the specific requirements of your business.

• Advanced Remote Connectivity Software
  Protected remote access allows Progent's service professionals to observe exactly what your users see. This makes it possible to produce quick solutions to problems that could otherwise demand a costly personal service call. Effective online connectivity tools and expert engineers together allow Progent to resolve most IT problems quickly and affordably. Progent is an industry leader in online support and remote network tracking.

• Compatibility with Mainstream VPN Products
  Progent can provide safe VPN access for gateways from major VPN vendors including Microsoft, Cisco, Watchguard and Checkpoint. Protected VPN remote connectivity allows the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.

• 24x7 Service for High Network Availability
  For small organizations with line-of-business applications, Progent can provide 24x7 online technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft's MOM platform, this service can help produce maximum network availability.

• Help Desk Services
  Progent's Help Desk outsourcing services are intended especially for budget-conscious small organizations whose clients require immediate access to a Help Desk service with expert telephone support and complete escalation ability.

Benefits of Progent's IT Support for Small Organizations in Santa Ana
Progent's remote support services allow your City# small business to realize the advantages of immediate, expert IT support without the cost of maintaining an in-house IT staff. Your network will derive added strategic value by being increasingly available, productive, and secure. Benefits to your business include:

• Seamless virtual extension of your local IT resources
  With most small offices in Santa Ana and throughout California, local computer service providers, whether represented by independent consultants or a full-time IT staff, can handle typical technical problems. On the other hand, IT crises sometimes strike when local support personnel are overstretched or absent, and some problems may stem from technology that is beyond the scope of your local support personnel. In these instances, Progent's on-call support professionals offer a convenient, fast, and budget-friendly way to supplement your regular resources and to pass on valuable information to improve your capability to deal with downstream issues locally.

• Less Reliance on Individual Service Providers
  For IT maintenance, small offices commonly depend on individual freelance consultants. While freelance consultants carry less internal costs than big support firms and can often charge marginally less, they are often overbooked, making it difficult to respond rapidly to urgent situations. If an independent service provider is occupied with another customer, ill, on vacation, or in class, the lack of reserve personnel may force your business to wait for help during an emergency. As your network expands, network downtime and trouble with vital applications are more expensive. The budget you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a dependable source of backup service experts to make sure your IT system is always up and running.

• Build a Solid Basis for Smooth Growth
  New organizations often begin with an information architecture created on a shoestring budget. Without a scalable framework, band-aid repairs often get piled on top of an unstable foundation. When a network grows, reliability and expandability issues can impede the success of the organization. Such badly built environments need careful analysis, intelligent strategic planning, and wide technical knowledge to upgrade to a system infrastructure that can deliver the stable foundation to handle vital business demands and simplify future expansion.

• Interact with Solution Providers Rather Than Product Resellers
  Small companies need guidance and technical training to negotiate an increasingly complicated array of technology options available for accelerating business growth and improving productivity. They hardly need a network consultant who is trying to sell a specific vendor's products. IT support and product selling can result in a situation where the proposed solution is built around a profitable product rather than the genuine needs of a small business. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to align technical expertise with the best needs of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting firm and Progent's staff size, range of technical background, fine tuned remote support tools, and understanding of corporate IT enable small companies to avoid the limitations of exclusive reliance on smaller consulting organizations, individual freelance consultants, or limited internal IT help.

Progent adds value by offering:

• In-depth Expertise in Microsoft's Entire Range of Server Platforms
  Progent offers in-depth expertise for Microsoft’s powerful server platforms with services that include Windows Server 2003 help, Windows 2000 Server upgrades, Windows NT Server upgrades, Exchange Server 2003 consulting, Exchange 5.5 Server and Exchange 2000 Server upgrades, and SQL 2005 integration.

• Best Practices
  Progent’s team of Microsoft and Cisco qualified consultants average more than ten years of hands-on professional background, at the front lines of IT service, performing a broad variety of technical tasks for a large mix of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its support staff. This guarantees that you get not only world-class IT help, but also a consultant with field-tested methods for using technical knowledge to fix actual IT problems efficiently.

• Value Pricing
  Progent's pricing model is to charge for online support and on-site visits by the minute. As a result, you are charged exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in areas where Progent provides on-site support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and asks no retainer. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's small granularity eliminates big bills for fast solutions so you will not be tempted to permit simple problems to fester.

• Full Records of Delivered Services
  Progent has created a comprehensive service reporting system that stores and formats detailed documentation for all delivered services. Unlike many independent consultants or small support firms who offer scant documentation or specifics of tasks done, each service provided by Progent is tracked by full documentation. Every Progent staff member has use of the service reports sent by each staff member to each customer. The discipline of detailing and organizing service activity allows more efficient service and eliminates a variety of common misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release vital service information.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their scope, Progent can focus on providing hard-to-find services where Progent has little competition. Businesses who work with trusted freelance service providers or who employ internal support staffs benefit when Progent passes on information about new technology and proven methodologies to make their networks more robust, protected, and efficient.

• Remote Server Monitoring with Microsoft MOM
  Progent is one of the only consulting firms to provide 24x7 network tracking services based on Microsoft Operations Manager. MOM allows your network support to be proactive instead of reactive. By anticipating possible issues before they cause downtime, network monitoring can keep your information network from painful and expensive availability disruptions.

How Does Our Company Start Receiving Remote Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for network help, go to Immediate Emergency Support.