Immediate Remote Technical Support for Santa Ana Networks
Immediate Remote Support for Santa Ana NetworksFor businesses in Santa Ana or anywhere in the state of California, Progent offers remote help for information systems powered by Microsoft Windows, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified engineers have provided online troubleshooting to companies in all 50 states in the United States. (Check out testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to handle complex networking problems, plus the assistance of CISSP-accredited security consultants to handle high-level security architecture and diagnostic jobs.

Progent's remote technical support engineers provide exceptional leverage due to the fact that they have the real-world background and have access to the advanced technology needed to solve the majority of information system problems rapidly. This reduces direct expenses since service calls require minimal chargeable minutes. Online support also eliminates the expense of sending an engineer to your site. Your company benefits even more in incidental costs by reducing or avoiding system downtime and associated costs due to business discontinuity, upset clients, idle employees, and distracted executives. Progent's advanced remote consulting experience is especially helpful for businesses that rely on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing policy for online help is structured to leverage your IT service dollar. Progent bills per minute for phone assistance, so you are billed exclusively for the services that you actually get. Unlike typical online support organizations, Progent asks for no initialization fee or minimum payments. Progent's one-minute billing unit and clean model for pricing eliminate scenarios where fast solutions somehow end up as substantial bills. Progent's penchant for solving problems quickly means you spends less money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a set of optimized technologies and proven methodologies that ensure the highest degree of efficiency for remote engineering help and troubleshooting for information systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the engineers of Progent's remote service group to communicate with your company's system without breaching system security.

Progent's sophisticated service database application stores thorough histories of the service that Progent's clients have been provided. Progent's staff consultants have the benefit of the details of assistance rendered to each Progent customer by every Progent consultant. This database of issues and fixes is organized as a conveniently searchable support knowledge base that allows Progent's online technical professionals to share their experiences company-wide to ensure that the efficiency of Progent's support improves daily. Progent's high-level certifications and close associations with key industry leaders including Cisco and Microsoft make available additional extensive support knowledge bases and allow quick access to manufacturers' internal engineering staff so Progent's remote service specialists can find the most efficient solutions quickly.

Online support provided by Progent to customers in Santa Ana and anywhere in the state of California include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate managed services designed to enable small and medium-size businesses to benefit from the same advanced technology used by many of the industry's leading enterprises. The ProSight series of outsourced network management services covers all key facets of information technology including email protection, security and compliance, automated backup and disaster recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to guard endpoint devices and physical and virtual servers against new malware assaults such as ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with government and industry data security regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also help you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup activities and enables rapid recovery of critical files, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver centralized management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map out, track, enhance and debug their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that network maps are always current, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding devices that require important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your network operating efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your assigned Progent consultant so any looming issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an unbiased assessment of the health of their network. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your core network assets adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to evaluate your company's preparedness to block or recover rapidly from a ransomware incident. Progent will consult with you directly to collect information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build an efficient AV and backup/recovery environment that aligns with your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting experts for special information technology projects. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these important areas of information technology enables clients to execute critical initiatives within budget and on schedule. Progent's special online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center support programs for companies with networks based on Microsoft, Cisco, Mac OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are designed for businesses who lack the resources to build and maintain an internal Call Center but who need fast response from an efficient Help Desk Call Center with professional telephone support as well as the technical depth to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Call Center is intended for bigger businesses and serves as a transparent reinforcement of your current Helpdesk organization. Progent's Virtual Call Center can serve as a an escalation resource for the most difficult computer system problems, or be ready in hectic instances when your regular service providers are overwhelmed.

    Progent's Call Center team of seasoned network experts offers your clients in Santa Ana or anywhere in the state of California fast communication with an effective support group with years of background delivering phone help and remote diagnostics for networks based on Microsoft, Cisco, Mac OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk the reputation as a significant contributor to business productivity, and Progent's intent is to solve rather than just track IT issues.

  • Business Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Group offers phone-based and in-depth consulting support and education in special application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for Microsoft applications such as CRM, Microsoft Project, Microsoft Office Word, and Microsoft Excel. To read additional information concerning Progent's expertise, custom development, and training services, refer to Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver businesses in Santa Ana, or anywhere in the state of California, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure Operations Manager to suit your environment so that your IT support is proactive rather than reactive. By anticipating looming trouble spots before they evolve into crashes, system monitoring can head off disruptive and costly information system crises. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Apple Mac systems, Windows systems, or networks that incorporate a mix of OS platforms.
How Your Santa Ana Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based expertise with Microsoft Windows, Mac OS X, or Linux computer systems, visit Progent's Urgent Remote Support, telephone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Santa Ana or anywhere in the state of California, Progent's phone-based computer support engineers can provide expert and economical system support the moment your organization requires it. More than a decade of delivering online repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to solve computer problems rapidly while avoiding the expense and lost time associated with on-site service calls.

Even if your Santa Ana business deals with a local independent consultant or employs a full time organization that can deal with common computer problems, Progentís Microsoft certified consultants can still provide a convenient and transparent remote expansion of your on-site resources in cases when your regular IT support personnel either lack the time or the knowledge to handle sudden network emergencies or especially complicated integration projects.

Details of Progent's Online Network Services for Santa Ana
Progent's online help, Internet-based troubleshooting, network security expertise, and system management services offer companies in Santa Ana or throughout the state of California the greatest leverage for your support budget. Whether you require occasional phone help and remote network repair or full-time Help Desk Call Center services and network management, Progent's professionals can deliver your company world class IT support while allowing you to eliminate the expense and administration overhead of carrying a large in-house IT staff. Key features of Progent's National Remote Support services include:

  • Immediate Phone Contact with Microsoft Certified Professionals
    Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to offices in Santa Ana and is also ideal for customers in geographic regions of California that have a limited supply of technicians with proven experience supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Partner consulting company, Progent has the advantage of a wide range of Microsoft support utilities, technical information, and continuing training.

  • Per Minute Billing to Minimize Costs
    Progent provides online support on a by-the-minute billing plan, so you pay only for the services you receive. Progent asks for no minimum fee for online service and requires no periodic subscription fee for support services provided during normal working hours. This protects you from paying big bills for quick fixes.

  • Availability of Cisco Network Architecture Professionals
    Progent's registered experts for Cisco can provide the services of authorized specialists with experience in designing, implementing, and supporting networking environments based on Cisco products. Progent can offer a CCIE or Cisco Certified Network Professional to help you create high-speed, high-availability, and protected infrastructure for wireline and wireless networking.

  • Application Experts Team
    Progent's basic support services consist of technology integration, MS Exchange consulting, system security planning, and Help Desk outsourcing support. Progent's Experts Team can provide in-depth consulting expertise for critical business applications. Help offered by the Application Experts Team covers:
    Microsoft Dynamics GP Support and Programming
    MS Project Training
    Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Programming
    Office Word and Office 365 Word Consulting
    BI Reporting Development and Troubleshooting
    UNIX, Linux and Solaris Help
    Microsoft SQL 2016 Software Programming and Microsoft SQL Server 2014 Application Development and Troubleshooting
    Oracle DBA Services and Application Development
    MySQL Database Administration and Software Development
    Apple Mac Integration
    Amazon Marketplace Web Service (Amazon MWS) Application Development

    By offering a full service one-stop resource for network generalists and application experts, Progent is able to deliver timely, affordable, and comprehensive information technology solutions that match the unique requirements of your business.

  • State of the Art Online Connectivity Tools
    Protected online access permits Progent's service professionals to see exactly what your users see. This makes it easier to find fast fixes to problems that might otherwise require an expensive personal visit. State-of-the-art online connectivity software and experienced engineers combine to allow Progent to repair most network problems quickly and affordably. Progent is a pioneer in online support and automated network analysis.

  • Compatibility with Leading VPN Gateways
    Progent supports safe VPN access for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.

  • 24x7 Support for Maximum Network Availability
    For offices with mission-critical applications, Progent offers optional round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager, this offering can help produce maximum network uptime.

  • Help Desk Services
    Progent's Help Desk Call Center services are designed especially for budget-conscious offices whose workers need instant recourse to a Help Desk Call Center with expert phone support and full escalation capability.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's head count, range of technical experience, refined remote support tools, and familiarity with corporate IT allow offices to escape the limitations associated with exclusive dependence on smaller service firms, individual freelance consultants, or limited in-house IT help.

Progent adds value by providing:

  • Certified Knowledge of Microsoft's Full Line of Servers
    Progent can provide world-class expertise for Microsoftís leading server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support, Microsoft Windows Server 2008 R2 support, Windows 2003 Server maintenance, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server maintenance, Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2016 migration, SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-premises visits by the minute. As a result, you are billed exclusively for received services. Progent does not demand a more expensive rate for after-hours or priority service, and within California or in regions where Progent offers on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and asks no monthly commitment for services provided during normal business hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast fixes so you will not be tempted to allow less critical problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or local service firms who offer minimal documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the service documentation sent by each staff member to every customer. The practice of documenting and organizing service activity allows more effective support and eliminates a variety of common problems such as when a support customer is virtually held hostage to a consultant who wonít release the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to offer 24x7 remote monitoring services powered by Microsoft Operations Manager. MS System Center Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering possible problems before they cause downtime, system monitoring can keep your information network from stressful and costly availability losses.
How Does My Business Begin Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.

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