Immediate, Low-cost Remote Computer Network Technical Support for Santa Clara, California Small Businesses
For over twenty years, Progent has specialized in providing world-class IT support to clients who have small-company IT budgets. Progent has developed a unique service solution that includes a cost-effective, tightly connected virtual office infrastructure, sophisticated online troubleshooting technology, a large pool of engineers certified in a wide range of technical practice areas, a Help Desk service model that maximizes efficiency and ensures follow-up, a global team of remote troubleshooting professionals, in-person service availability for the majority of most zip codes in the U.S., and a corporate ethos focused on fixing technical issues in the shortest time and at the least cost to clients.

For larger businesses, Progent can provide co-sourcing and project management support to supplement the subject matter expertise of your in-house IT service personnel. Co-sourcing can reduce expenses and help meet schedules for major projects such as software development, business continuity planning and testing, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide access to certified consultants to help your business to plan and implement your cloud computing strategy.

Main IT Areas Supported by Progent for Santa Clara, California Businesses
As a Microsoft Certified Gold Partner IT service company that maintains a large group of Cisco CCIE network infrastructure experts and Apple accredited engineers, Progent provides urgent troubleshooting and affordable remote consulting to Santa Clara, CA businesses for a wide array of computer technologies such as:

Support Delivery Alternatives for Santa Clara, California Businesses
Progent has a variety of alternatives for providing small companies with cost-effective IT services for technical support, consulting, hosting services, and network management. Progent's model for delivering computer support services is built on the Help Desk operational structure common to big IT support groups. Progent's Contact Center Support Mechanism promotes rapid response, thorough service documentation, dependable follow-through, and strict cost control across a range of IT service delivery modes that include remote troubleshooting, onsite support, high-end consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's seasoned service experts can assist customers to analyze and repair network issues without the cost or time loss of on-premises service calls. The experience of Progent's IT engineers makes it possible to resolve most network problems rapidly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-accessible registration process for new clients to address emergency network problems and Progent charges by the minute with zero sign-up fees or time minimums, so you pay only for the help you receive. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Learn additional information about Progent's online network troubleshooting expertise.

  • Onsite Support
    Progent provides onsite computer support for registered customers in larger cities in the U.S. Progent's on-site service personnel can work in conjunction with Progent's remote service experts to give small companies the best of both worlds: in-person support technicians when you need them as well as the remote expertise of Progent's worldwide staff of IT engineers, security specialists, and business application developers. The wait time for in-person service visits is typically less than 24 hours. There is no start-up or retainer charge for becoming a Progent customer for on-premises support. Learn more details about why to register for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Helpdesk Services are designed for small and midsize companies who need prompt and reliable support from an online Help Desk Call Center with effective phone support, online troubleshooting tools, and enough technical strength for all needed escalation. Since small and midsize businesses typically have tight IT funds and can spare scant executive attention for dealing with network support tasks, Progent's Contact Center Outsourcing Services could be the most cost-effective way to make sure that small business information networks stay up and running. Learn more about Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent offers small companies budget-friendly availability of enterprise-class consultants who can deliver assistance with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, company-wide network protection engineering, non-stop it system consulting, virtual server strategies, plus configuration, customization and support for small business software including financials, operations, business analytics, sales automation, and office productivity packages. Progent can help with short-term projects including site moves and major software migrations, longer term projects such as management analytics application programming and customization, relational database software programming and DBA support, and web development, continuing services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or emergency response like data restoration and malware removal.

  • Application Hosting
    Progent offers hosting for critical applications such as Exchange and Microsoft SQL Server to provide small and midsize businesses with greater degrees of availability, protection, and recoverability than is possible using the type of in-house data center that is achievable for most small and midsize businesses. Since Progent uses the same data centers that host the equipment of some of the planet's largest IT companies, Progent can save you the investment in building and managing the systems required for world-class cooling, power failover, and redundant Internet access. For managed application servers, Progent can also make sure that upgrades and service packs remain updated, security and efficiency is constantly monitored, and systems and data files are consistently backed up and available for full and rapid restoration. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small or midsize company's servers in an environment that not only delivers the highest level of fault-tolerance and expandability but that is in addition simple for customers to transfer to a different support firm or to move internally when your circumstance warrants it. Progent's Private Cloud hosting service is based on proven virtual server technologies that permit businesses with multi-vendor environments to save dramatically on the expense of hardware, infrastructure support, and IT management while getting enterprise-class reliability and an unparalleled level of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered package, can support the mixed- platform and non- standardized networks common with small businesses, and retains ownership of the software in the customer's possession so that moving to a new virtual host is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still offering all the economies related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers advanced remote consulting support to help organizations of any size connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that utilize physical IT assets as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing advanced consulting services remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight series of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security vendors to provide web-based control and world-class security for your email traffic. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis tools to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the complete malware attack progression including blocking, detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical data, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, locating devices that need critical updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your designated IT management personnel and your Progent engineering consultant so all looming issues can be resolved before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can save up to half of time spent trying to find vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory environment. Both also come with a year of advanced remote network monitoring and management. Advantages can include simpler management, improved compliance with data security standards, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover quickly from a ransomware incident. Progent will consult with you directly to collect information concerning your current AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient AV and backup/recovery system that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Choice for Santa Clara, California Small Businesses
Progent's size, scope of information technology expertise, and experience with enterprise IT consulting enable small companies to avoid the pitfalls related to excessive reliance on small service organizations or freelance consultants.

Teaming with Progent's Experts enables your small business to:

  • Avoid Excessive Dependence on Individual Consultants
    For IT support, smaller companies often depend heavily on individual consultants. Although freelance support engineers have lower overhead than larger support firms and can typically bill apparently lower rates, individuals are sometimes spread too thin to react rapidly to urgent network problems. If an independent consultant is occupied with another client, sick, on travelling, or in training, the lack of replacement staff may require your company to wait for help during a crisis. As your small business expands, system downtime or difficulties with critical applications become more expensive. The money you believed you were saving on an independent consultant can be eaten up fast because of lost productivity. In addition, when freelance consultants encounter unfamiliar technologies, the unavailability of a large engineering team to rely on for advice forces them to train in place while your business winds up with the costs for their continuing training.

  • Have Access to Expertise in Sophisticated IT Solutions
    Many small service organizations or independent consultants specializing in small company network consulting are capable of providing routine fixes but lack the seasoning to deal cost-effectively with complex network infrastructures that have mixed platforms, multiple locations, VoIP systems, mobile clients, interconnected accounting and analytical applications, data-driven web sites, and custom business software. Progent's background with global enterprises and Progent's large team of specialists can benefit your small business because enterprise networks are characteristically complicated, support issues demand in-depth knowledge in many technical areas, and reaching a high level of stability, reliability, and protection calls for enterprise-proven processes.

  • Create a Solid Foundation for Seamless Growth
    Small businesses often begin with an IT system cobbled together on a shoestring budget. Without a proper architecture, a sequence of improvised fixes commonly get thrown on top of a marginal foundation. As a company grows, reliability and scalability issues can hinder the productivity of the organization. Such networks need thorough evaluation, smart business analysis, and broad-based experience to migrate to a network environment that can act as the solid basis to meet critical business requirements and support downstream expansion.

  • Team with Solution Consultants, Not Product Resellers
    Smaller companies require direction and insight to navigate through an increasingly complicated array of IT alternatives available for accelerating business growth and enhancing productivity. Businesses do not need a network engineer or support firm that tries to sell them a product. Progent eliminates conflicted motives by not reselling any products. Progent offers services only. This allows Progent to match consulting support with the real needs of customers. Mixing network consulting and product reselling can lead to a situation where the proposed solution is built around a preselected vendor instead of being driven by the actual needs of a customer.

Get in Touch with Progent
In case your Santa Clara, California business wants to get in touch with Progent for IT outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Fast Remote Network Assistance
For fast remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.