Low-cost Computer Troubleshooting from Microsoft and Cisco Certified Consultants for Companies in Santa Clara, CA
By offering professional support when you require it, providing in-depth expertise for key applications, providing innovative services like virtual server hosting, invoicing only for help delivered, and charging no setup fees or retainers for standard services, Progent helps your company to increase the competitive value of your It system and reduce support costs. Progent recognizes that information system protection, dependability, and performance are just as critical to small companies as to large enterprises but that smaller companies don't have the economy of scale to spend heavily in computer technology and in-house support groups. Progent's fundamental value proposition is that no IT consulting firm can match Progent's ability to provide the network support your business needs whenever you require it and at prices you can justify.

For larger companies, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your in-house network service personnel. Co-sourcing can save money and minimize technical risks for big projects like application development, business continuity planning and testing, network security audits, merging datacenters, or software migrations.

Progent can in addition provide the services of accredited consultants to assist your company to design and execute your cloud computing strategy.

Primary Areas of Expertise Serviced by Progent's Consultants for Businesses in Santa Clara, California
Progent's nationwide team of industry certified support professionals provides support for virtually all aspects of information systems used by businesses of any size. Technologies supported by Progent in Santa Clara include:

Support Delivery Alternatives for Santa Clara, California Businesses
Progent offers a variety of alternatives for providing small companies and local governments with cost-effective computer services for troubleshooting, system architecture, hosting services, and network administration. Progent's model for delivering network support services is built on the Call Center operational structure familiar to larger IT organizations. Progent's Help Desk Service Model promotes rapid response, comprehensive service documentation, reliable follow-through, and strict cost monitoring across a range of IT service delivery modes that include online troubleshooting, on-premises help, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and routine online support for Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support professionals can help clients to analyze and fix network problems without the cost or time loss of on-premises support visits. The experience of Progent's IT engineers makes it possible to handle the majority of network issues quickly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-based registration procedure for new customers to accommodate emergency situations and Progent bills per minute with no startup charges or time minimums, so you pay only for the support you receive. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISA-certified security professionals. Find out more details concerning Progent's remote network support expertise.

  • On-site Service
    Progent provides onsite computer support for signed-up clients in major metropolitan areas in the United States. Progent's on-site support personnel can work in tandem with Progent's online support engineers to give small and midsize businesses the ideal combination: in-person support technicians when you require them as well as the remote help of Progent's seasoned staff of network engineers, security professionals, and business software developers. The wait time for on-site support visits is typically under one business day. There is no start-up or retainer charge for registering as a Progent customer for on-premises service. Find out more details about how and why to sign up for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Helpdesk Outsourcing Services are designed for small and midsize businesses and local governments who require fast and reliable access to a professional Helpdesk with efficient telephone support, remote troubleshooting tools, and sufficient technical strength for full problem escalation. Because smaller companies usually are constrained by tight information technology funds and can spare little executive attention for dealing with IT support tasks, Progent's Help Desk Services could be the most cost-effective option to make sure that small business computer networks stay up and running. Learn more details concerning Progent's Contact Center outsourcing services.

  • Consulting Services
    Progent offers small and midsize companies affordable availability of world-class IT professionals who can deliver assistance with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, company-wide network security engineering, non-stop it system design, server virtualization strategies, plus integration, programming and support for business applications such as accounting, ERP and MRP, business analytics, sales automation, and productivity packages. Progent can help with one-shot projects including site moves and massive system migrations, extended initiatives like business analytics software programming and customization, database application development and DBA support, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and network administration, or urgent response such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications such as Exchange and MS SQL in order to provide small businesses with greater degrees of dependability, protection, and recoverability than is possible using the type of internal data center that is practical for the majority of small companies. Because Progent utilizes the same data centers that support the gear of some of the planet's biggest information technology organizations, Progent can eliminate the investment in creating and managing the infrastructure required for enterprise-class cooling, power backup, and uninterruptible Internet access. For managed application servers, Progent can also see to it that upgrades and service packs stay updated, security and efficiency is continually tracked, and systems are regularly archived and available for full and prompt restoration. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize organization's production servers in a setting that not only provides the top level of dependability and scalability but that is in addition simple for customers to transfer to another support firm or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting is built around tested virtual server techniques that permit businesses with multi-vendor environments to benefit dramatically on the costs of hardware, infrastructure support, and IT management while getting enterprise-class availability and an unparalleled degree of vendor independence. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered service, can support the multi- platform and non- standardized networks typical of smaller businesses, and keeps control of the licenses in the client's hands so that migrating to a new virtual system is quick, reliable, and affordable. This avoids becoming a captive to a specific hosting provider while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced online consulting support to help companies of any size integrate their information networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to design and administer hybrid environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that combine local IT assets along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's affordable ProSight line of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning tools to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the entire malware attack progression including filtering, detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's specific needs and that helps you prove compliance with legal and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent can also assist you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital data, apps and VMs that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of leading information security vendors to provide centralized control and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management personnel and your Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size businesses to get an objective assessment of the health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential network devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with data security standards, higher utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your company's ability either to block or recover rapidly from a ransomware attack. Progent will consult with you directly to collect information concerning your existing AV defense and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup/recovery system that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and office productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly complex array of infrastructure technologies such as firewalls, switches, routers, voice-over-IP solutions, and wireless access. In addition, Progent's CISSP-qualified cybersecurity consultants, CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals can provide a company-wide perspective on network protection and can help with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and government mandates for network data security and incident reporting.

The breadth and size of Progent's consulting staff offer a unique array of benefits to customers trying to maximize the productivity of their IT system within a realistic budget. These benefits include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco certified experts average more than a decade of hands-on professional experience, at the forefront of network support, performing a wide range of IT tasks for an extensive mix of clients. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting team. This ensures that you get not only expert technical help, but also a consultant with field-tested approaches for resolving actual IT problems quickly. Learn more concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-site help by the minute. Consequently, you are invoiced exclusively for received support. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no startup fee and requires no monthly commitment for services provided during regular working hours. Many support organizations impose substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's small pricing granularity eliminates big bills for quick fixes. An additional benefit of granular invoicing is that clients are less inclined to permit incipient issues to stay unaddressed until they become big problems. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Support
    Progent has created a sophisticated support reporting system that records and organizes complete documentation for all billed support activities. Unlike some freelance consultants or small support firms who provide scant documentation or details of tasks performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support reports sent by every staff member to each customer. The discipline of documenting and organizing support records results in more effective support and eliminates a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who wonít let go of vital service information. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value skills where Progent has few competitors. Small companies who utilize independent service providers or who employ in-house IT personnel benefit when Progent passes on information about new technology and proven methodologies to make their networks more reliable, secure, and efficient. Find out more details about Progent's knowledge transfer services.

Get in Touch with Progent
If your Santa Clara, California business needs to contact Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Fast Online Technical Support
For immediate remote help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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