Santa Clara, CA Online Support from World-class Network Troubleshooting Consultants
Progent's computer network troubleshooting services can provide your Santa Clara, CA company cost-effective and reliable access to Microsoft and Cisco certified network engineers. By delivering IT consulting help when you need it, providing advanced knowledge for vital technologies, offering unique support such as automated server monitoring, and charging only for services you use, Progent gives your Santa Clara, California company an economical alternative for maximizing the business value of small business information systems. If you run an on-premises system, rely on cloud resources, or manage a hybrid cloud/on-premises solution, Progent is the smart choice for organizations and local governments to build and maintain a robust and secure IT system and to have fast access to the skilled consulting ordinarily available only to businesses who are able to afford a sizeable internal information technology staff.

For mid-size and large businesses, Progent offers co-sourcing support to supplement the subject matter expertise of your in-house network service staff. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives like software development, disaster recover/business continuity planning and testing, network security audits, office consolidations, or technology migrations and upgrades.

Progent can also offer access to certified experts to help your business to plan and execute your cloud computing strategy.

Core Technologies Serviced by Progent for Santa Clara, California Business Networks
A Microsoft Gold Certified Partner IT service firm with a large team of Cisco certified CCIE networking consultants and Apple Computer certified consultants, Progent provides emergency assistance and low-cost online consulting to Santa Clara, CA businesses for a broad range of information technologies such as:

Support Delivery Options for Santa Clara, California Companies
Progent has a selection of alternatives for providing small companies and local governments with cost-effective IT services for troubleshooting, consulting, hosting, and network management. Progent's paradigm for delivering IT support services is built on the Help Desk Call Center operational structure familiar to larger IT support organizations. Progent's Help Desk Support Model promotes fast response, comprehensive service documentation, consistent follow-through, and tight cost monitoring across an array of IT service delivery alternatives that include remote troubleshooting, on-premises support, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides urgent and routine online service for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's certified support experts can help clients to troubleshoot and fix hardware and software problems without the expense or delay of in-person service calls. The background of Progent's network engineers allows them to resolve the majority of IT issues quickly. For complex problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-based signup procedure for first-time clients to accommodate urgent situations and Progent charges per minute with zero startup fees or minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Find out more information concerning Progent's online network support expertise.

  • Onsite Support
    Progent offers on-site computer assistance for signed-up customers in larger cities in the U.S. Progent's onsite service personnel can work in tandem with Progent's remote support experts to deliver small companies the ideal combination: hands-on service professionals when you need them plus the on-line expertise of Progent's seasoned staff of network consultants, security professionals, and business software programmers. The response time for in-person service calls is typically under one business day. Progent requires no sign-up or retainer charge for becoming a Progent customer for on-premises service. Find out more details concerning why to sign up for Progent's in-person network support services.

  • Phone Support
    Progent's Contact Center Services are designed for all businesses who need prompt and dependable access to a professional Helpdesk with effective phone support, online troubleshooting capability, and sufficient technical strength for full problem escalation. Since small and midsize businesses typically are constrained by limited IT funds and can provide little management attention for dealing with IT support, Progent's Helpdesk Outsourcing Services could be the most efficient option to ensure that small business information systems stay productive. Learn more about Progent's Helpdesk outsourcing services.

  • IT Consulting Expertise
    Progent offers small businesses affordable access to world-class IT professionals who can deliver help with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, network protection consulting, high availability network engineering, virtual server solutions, plus configuration, programming and support for business programs including financials, ERP, reporting, CRM, and productivity software. Progent can help with one-time projects such as office moves and major software upgrades, extended projects such as management information application programming and support, database software development and administration services, and web development, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for IT infrastructure monitoring and network administration, or urgent response such as data restoration and malware removal.

  • Application Hosting
    Progent can host vital business applications such as Exchange Server and MS SQL to provide small and midsize businesses with greater levels of dependability, security, and performance than is possible using the type of on-site data center that is achievable for most small companies. Because Progent uses the same facilities that support the equipment of some of the planet's largest IT companies, Progent can eliminate the investment in building and maintaining the systems required for world-class cooling, electrical backup, and uninterruptible Internet access. For managed applications, Progent can also make sure that upgrades and revisions remain current, protection and performance is constantly monitored, and systems are consistently archived and available for full and prompt recovery. Learn additional information about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small organization's production servers in an environment that not only provides the highest degree of availability and extensibility but that is in addition convenient for customers to migrate to a different service firm or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting is structured around proven virtual server technologies that allow small businesses with mixed networks to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and network management while getting enterprise-class dependability and an unparalleled level of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed solution, can handle the multi- platform and loosely standardized environments common with small companies, and retains control of the licenses in the client's hands so that migrating to a different virtual host is quick, safe, and affordable. This avoids ending up a prisoner of a specific hosting provider while still offering all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide advanced online consulting support to help organizations of all sizes connect their networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises IT assets as well as public cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of cloud integration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting support online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Information Assurance
Progent offers a collection of low-cost, fixed-price monthly services designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email security platform that uses the services and infrastructure of leading data security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a further level of analysis for inbound email. For outbound email, the on-premises gateway provides AV and anti-spam filtering, DLP, and encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the complete malware attack progression including protection, identification, containment, remediation, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital files, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards like IPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Learn more about ProSight DPS managed backup.

Unique Benefits of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is a recognized expert at the baseline system software and productivity programs important to most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an ever more complex collection of infrastructure products such as firewalls, routers and switches, voice-over-IP options, and wireless networking. Furthermore, Progent's CISSP-certified security experts, CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-certified information assurance professionals can provide a company-wide view of network protection and can assist with advanced security programs such as SIEM solutions to help companies meet industry guidelines and government requirements for network information protection and incident reporting.

The scope and size of Progent's engineering team bring a powerful set of benefits to organizations trying to increase the productivity of their information network within an affordable budget. These advantages include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than a decade of hands-on professional background, in the trenches of IT support, executing a broad variety of IT tasks for an extensive array of clients. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting team. This guarantees that you get not just world-class technical capability, but also a consultant with field-tested methods for resolving actual network problems efficiently. Find out more details concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to charge for remote support and on-site visits per minute. Consequently, you pay only for delivered services. Progent does not impose a more expensive rate for off-hours or emergency support, and Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no registration charge and requires no retainer for services delivered during regular business hours. Many support organizations impose substantial minimum payments or charge in increments of a quarter hour or more. Progent's small pricing granularity eliminates big invoices for quick fixes. An additional advantage of by-the-minute invoicing is that you will be less tempted to allow minor issues to stay unaddressed until they grow into big problems. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Services
    Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or small service firms who offer minimal documentation or specifics of tasks performed, each service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support reports given by each consultant to every customer. The discipline of documenting and archiving service records results in more efficient service and eliminates a variety of common problems such as when a service customer is virtually held captive to a consultant who wonít let go of vital service information. Learn more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to handle problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent faces little competition. Small companies who work with independent consultants or who maintain in-house IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient. Find out additional information about Progent's knowledge transfer services.

Contact Progent
If your Santa Clara, California business needs to contact Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Help
For immediate online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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