Santa Clara, CA Remote Help from World-class Computer Troubleshooting Experts
Progent's network troubleshooting services can deliver your Santa Clara, CA company low cost and dependable support from enterprise-class technical experts. By delivering IT support help when you require it, offering advanced knowledge for critical technologies, delivering value-added support such as 24x7 network monitoring, and charging only for services you use, Progent gives your Santa Clara, California business an affordable alternative for maximizing the productivity and profitability of small office information systems. Whether you run an on-premises system, rely on cloud resources, or manage a hybrid cloud-and-local solution, Progent is the intelligent way for businesses to build and support a reliable and secure IT system and to have fast access to the skilled consulting ordinarily restricted to businesses who can set up a large internal information technology staff.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to reinforce the technical skills of your in-house IT service team. This can save money and minimize technical risks for major IT initiatives such as application development, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can also provide access to certified experts to help your company to design and implement a sensible cloud strategy.

Popular Technologies Supported by Progent for Companies in Santa Clara, California
Progent's nationwide group of certified experts offers support for virtually all facets of information systems used by businesses of all sizes. Areas served by Progent in Santa Clara include:

Support Delivery Alternatives Available for Santa Clara, California Businesses
Progent offers a variety of options for providing small and midsize companies with cost-effective computer services for troubleshooting, consulting, hosting, and IT management outsourcing. Progent's paradigm for delivering computer support is built on the Call Center operational structure familiar to big IT groups. Progent's Help Desk Support Mechanism ensures fast response, comprehensive service documentation, reliable follow-through, and tight expense monitoring for an array of network support delivery modes that include online repairs, in-person help, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and globally. Progent's seasoned support experts can help clients to troubleshoot and repair network issues without the cost or delay of travel for onsite service visits. The background of Progent's network consultants allows them to resolve most network issues rapidly. For complex issues, Progent's depth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-based signup procedure for new clients to address emergency situations and Progent charges per minute with no sign-up charges or time minimums, so you are invoiced only for the support you get. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security professionals. Learn more information concerning Progent's remote computer troubleshooting expertise.

  • On-site Service
    Progent provides onsite computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's onsite support personnel can operate in tandem with Progent's online support experts to deliver small and midsize businesses the ideal combination: hands-on support technicians when you need them plus the on-line expertise of Progent's worldwide team of network engineers, security professionals, and business application developers. The response time for on-site support calls is usually less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises service. Learn more concerning why to register for Progent's onsite network support.

  • Help Desk
    Progent's Contact Center Outsourcing Services are designed for small and midsize companies who require prompt and reliable access to an online Help Desk with efficient telephone support, remote repair tools, and enough technical depth for full escalation. Since small and midsize businesses typically are constrained by limited IT budgets and can provide scant executive bandwidth for handling network support tasks, Progent's Contact Center Services can be the most cost-effective option to make sure that business computer networks stay up and running. Learn more details about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Services
    Progent provides small companies affordable access to world-class consultants who can provide assistance with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, network security engineering, non-stop it system consulting, virtualization strategies, plus integration, customization and support for business software such as accounting, ERP, management reporting, sales automation, and productivity software. Progent can help with one-time projects including site moves and massive software upgrades, longer term initiatives like business information software programming and customization, relational database application development and DBA support, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for network health monitoring and system administration, or emergency response like data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for critical applications like Exchange Server and Microsoft SQL in order to provide small and midsize companies with greater levels of reliability, security, and recoverability than is possible using the type of on-site data center that is practical for the majority of small companies. Since Progent uses the same facilities that host the equipment of some of the world's biggest IT companies, Progent can save you the cost of creating and managing the systems required for world-class cooling, electrical failover, and redundant Internet access. For hosted application servers, Progent can also make sure that patches and revisions stay current, protection and efficiency is constantly tracked, and systems are regularly archived and ready for full and prompt recovery. Learn more about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for all of a small or midsize company's servers in an environment that not only delivers the highest level of availability and scalability but that is in addition easy for customers to migrate to a different service provider or to bring in-house if your situation warrants it. Progent's Private Cloud hosting is structured around mature virtual server techniques that allow businesses with multi-vendor networks to benefit dramatically on the costs of hardware, system maintenance, and network administration while achieving enterprise-class dependability and an unparalleled level of vendor independence. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-based software in a single centrally administered package, can handle the mixed- OS and loosely standardized environments typical of small businesses, and retains ownership of the software in the client's hands so that migrating to a new virtual host is fast, safe, and inexpensive. This eliminates becoming a captive to a single hosting service while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers advanced remote support services to help organizations of any size connect their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that utilize on-premises resources along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration services such as Office 365 integration solutions with on-premises Exchange deployments, Azure planning and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.

Unique Advantages of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity applications important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an ever more complex collection of infrastructure products including firewalls, routers and switches, VoIP options, and wireless networking. In addition, Progent's CISSP-certified security experts, CISM-certified security engineers, CISA-certified security audit specialists and GIAC-qualified information assurance experts can provide a business-wide view of network protection and can assist with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and government requirements for network information security and reporting.

The breadth and size of Progent's consulting staff bring a unique set of benefits to customers trying to maximize the business value of their IT network within a realistic budget. These advantages include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than a decade of hands-on industry experience, in the trenches of network service, executing a broad variety of IT tasks for a large mix of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support staff. This ensures that you get not only world-class technical help, but also a consultant with proven methods for fixing actual network problems rapidly. Read additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to bill for phone service and on-site help by the minute. Consequently, you pay just for delivered services. Progent does not impose a more expensive rate for off-hours or urgent service, and Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no startup fee and asks no retainer for services delivered during regular business hours. Many service firms demand large minimum fees or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity does away with king-size bills for fast repairs. An additional advantage of by-the-minute pricing is that clients won't be inclined to permit incipient problems to fester until they become major ones. Learn additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Support
    Progent has created a comprehensive support reporting system that records and formats complete documentation for all billed support activities. Unlike many independent consultants or local service organizations who provide scant documentation or details of tasks performed, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation given by each consultant to every customer. The practice of detailing and organizing support activity allows more effective support and avoids a variety of typical problems such as when a service client is virtually held captive to a consultant who wonít release vital service information. Read additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to deal with problems that are within their comfort zone, Progent is able to focus on delivering hard-to-find services where Progent has few competitors. Small companies who utilize independent service providers or who maintain internal IT personnel benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient. Learn more details about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Santa Clara, California company wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Fast Online Technical Help
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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