Quick, Low-cost Online Network Support for Santa Clara, California Small Companies
For over two decades, Progent has focused on delivering world-quality computer support to customers who have small-business budgets. Progent has built a unique support solution that features a cost-effective, tightly connected virtual office network, custom remote repair tools, a large pool of engineers certified in a broad array of technical practice areas, a Help Desk operational model that maximizes responsiveness and ensures follow-through, a global team of on-line troubleshooting experts, in-person service availability for the majority of most zip codes in the United States, and a company ethos committed to fixing network problems in the shortest time and at the least cost to clients.

For larger companies, Progent can provide co-sourcing and project management support to supplement the technical skills of your in-house network support staff. Co-sourcing can cut costs and minimize technical risks for big IT initiatives like application development, business continuity planning and testing, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition provide access to certified experts to help your company to design and execute a sensible cloud strategy.

Core Practice Areas Supported by Progent for Santa Clara, California Business Networks
A Microsoft Gold Certified Partner IT service firm that maintains a large group of Cisco qualified CCIE network infrastructure experts and Apple Computer accredited engineers, Progent offers urgent assistance and low-cost online consulting to Santa Clara, CA companies for a wide range of computer technologies including:

Support Delivery Options Available for Santa Clara, California Companies
Progent has a selection of options for providing small businesses with cost-effective computer services for technical support, consulting, hosting services, and network administration. Progent's paradigm for providing computer support is based on the Help Desk operational structure common to big IT support organizations. Progent's Helpdesk Support Mechanism ensures fast response, thorough service records, reliable follow-through, and strict expense monitoring for an array of IT support delivery options that include remote troubleshooting, in-person help, top-level consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center provides emergency and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's certified service professionals can assist clients to troubleshoot and repair hardware and software issues without the expense or delay of on-premises service calls. The background of Progent's IT consultants allows them to handle most IT issues rapidly. For the most complex issues, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-accessible signup process for new clients to accommodate urgent network problems and Progent charges by the minute with zero startup fees or time minimums, so you pay only for the help you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Find out additional details about Progent's remote network troubleshooting expertise.

  • On-site Support
    Progent provides onsite technical support for registered customers in major metropolitan areas in the U.S. Progent's onsite service technicians can work in conjunction with Progent's online support engineers to give small businesses the best of both worlds: in-person support professionals when you need them plus the on-line help of Progent's seasoned staff of IT engineers, security professionals, and business application developers. The response time for in-person support visits is typically less than one business day. There is no start-up or retainer charge for registering as a Progent customer for on-premises service. Learn more concerning why to sign up for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Helpdesk Services are designed for small and midsize businesses and local governments who require fast and reliable access to an online Help Desk with effective phone support, remote troubleshooting capability, and enough technical depth for all needed problem escalation. Because smaller businesses usually have tight IT budgets and can spare scant management bandwidth for handling network support, Progent's Help Desk Call Center Services could be the most efficient way to ensure that small business information networks stay up and running. Read more about Progent's Help Desk services.

  • Consulting Expertise
    Progent offers small companies affordable access to enterprise-class IT professionals who can provide help with vital technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, network protection engineering, non-stop it system design, server virtualization strategies, plus integration, programming and support for business software such as financials, ERP and MRP, management reporting, CRM, and productivity software. Progent can help with short-term projects including site relocations and major software migrations, longer term initiatives like management information software development and support, relational database application programming and administration support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network monitoring and system administration, or urgent response like disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for key applications like Exchange Server and MS SQL in order to provide small businesses with greater levels of dependability, protection, and performance than is possible with the type of internal data center that is achievable for the majority of small and midsize organizations. Because Progent utilizes the same data centers that host the equipment of some of the planet's biggest information technology organizations, Progent can eliminate the cost of building and maintaining the systems required for enterprise-class cooling, power backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also make sure that upgrades and service packs stay current, security and performance is continually tracked, and systems and data files are consistently archived and ready for full and prompt restoration. Learn more about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small company's servers in an environment that not only provides the top degree of availability and extensibility but that is in addition simple for clients to transfer to another service provider or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting is founded on mature virtual server techniques that allow companies with multi-vendor environments to save dramatically on the expense of hardware, infrastructure maintenance, and IT management while achieving world-class availability and an unprecedented degree of vendor independence. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally administered solution, can support the mixed- OS and loosely standardized environments common with smaller businesses, and keeps control of the software in the customer's possession so that moving to a different virtual system is quick, safe, and inexpensive. This avoids ending up a prisoner of a single hosting service while still providing all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert remote consulting services to help companies of all sizes integrate their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid network models that combine physical resources along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting expertise online, and Progent can help you complete your cloud migration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Information Security
Progent's affordable ProSight family of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading information security vendors to deliver web-based control and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a further layer of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a single platform to manage the complete threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and allows fast restoration of critical files, applications and VMs that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services managed cloud backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to diagram, track, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and access points plus servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating appliances that need critical software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management staff and your assigned Progent consultant so that all potential problems can be addressed before they can disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring managed service.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

Special Advantages of Teaming with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity applications used by the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an ever more sophisticated array of infrastructure technologies such as firewalls, routers and switches, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-certified security experts, CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance professionals offer a company-wide view of system security and can assist with complex security programs like SIEM solutions to help companies meet business standards and government regulations for network data protection and reporting.

The breadth and size of Progent's engineering team offer a unique set of benefits to clients trying to maximize the productivity of their IT network within a realistic budget. These benefits include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco certified experts average longer than ten years of real-world professional experience, at the forefront of IT support, performing a wide range of technical projects for an extensive array of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting staff. This guarantees that you get not only expert technical help, but also a support engineer with field-tested methods for repairing real-world network problems efficiently. Read more details about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to charge for phone service and on-site visits per minute. Consequently, you pay exclusively for received support. Progent does not impose a higher rate for off-hours or urgent service, and Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no startup fee and requires no monthly commitment for support services delivered during regular working hours. Many service firms demand large minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity eliminates king-size bills for fast solutions. Another benefit of by-the-minute pricing is that your company are less tempted to permit simple issues to fester until they become big ones. Read more details concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or small service organizations who offer scant documentation or specifics of services done, every service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the support reports given by each consultant to each client. The practice of documenting and archiving service activity allows more effective service and avoids a slew of typical problems such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to customers. By teaching clients to deal with problems that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent faces few competitors. Small businesses who work with freelance consultants or who employ internal IT staffs benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient. Learn additional information about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Santa Clara, California company needs to get in touch with Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Fast Remote Network Assistance
For immediate online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2018 Progent Corporation. All rights reserved.