Quick, Affordable Online Network Assistance for Santa Clarita, California Small Companies
For over twenty years, Progent has focused on delivering world-class computer support services to clients who have small-business budgets. Progent has developed a powerful service system that features a cost-effective, seamless virtual office network, custom remote repair technology, a large pool of engineers accredited in a wide range of technical practice areas, a Help Desk service structure that maximizes responsiveness and ensures follow-up, a worldwide group of on-line troubleshooting professionals, on-site service availability for the majority of most zip codes in the U.S., and a corporate culture focused on solving technical problems in the shortest time and at the lowest cost to customers.

For larger businesses, Progent can provide co-sourcing services to reinforce the technical skills of your internal network support personnel. Co-sourcing can save money and minimize technical risks for big projects such as application programming, disaster recover/business continuity planning and testing, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition provide the services of certified experts to help your business to plan and execute your cloud computing strategy.

Core Technical Areas Supported by Progent for Santa Clarita, California Businesses
As a Microsoft Gold Partner computer support firm that maintains a world-class team of Cisco certified CCIE network experts and Apple accredited engineers, Progent offers emergency troubleshooting and low-cost online consulting to Santa Clarita, CA companies for a broad range of computer technologies such as:

Support Delivery Alternatives Available for Santa Clarita, California Businesses
Progent has a variety of alternatives for providing small companies and local governments with affordable computer services for technical support, consulting, hosting services, and network administration. Progent's model for providing IT support is based on the Help Desk Call Center operational structure familiar to big IT support groups. Progent's Help Desk Support Mechanism ensures rapid support, thorough activity documentation, dependable follow-through, and strict expense control across an array of IT service delivery options that include online troubleshooting, in-person help, high-end consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned support experts can help customers to troubleshoot and fix hardware and software problems without the expense or time loss of travel for onsite service calls. The background of Progent's IT engineers allows them to resolve the majority of IT problems quickly. For complex issues, Progent's breadth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-based signup process for new customers to accommodate emergency network problems and Progent charges per minute with no startup fees or time minimums, so you are invoiced only for the assistance you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISA-certified security professionals. Find out more information concerning Progent's remote computer support expertise.

  • On-site Support
    Progent offers on-site computer support for registered clients in major metropolitan areas in the U.S. Progent's on-site support personnel can work in tandem with Progent's online service engineers to give small and midsize businesses the optimal solution: hands-on support technicians when you need them plus the remote help of Progent's worldwide staff of IT consultants, security specialists, and business application developers. The response time for in-person service visits is typically less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent client for onsite support. Find out more details concerning how to register for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Help Desk Call Center Services are designed for small and midsize companies who require prompt and dependable support from an online Help Desk Call Center with effective phone support, online troubleshooting tools, and enough technical depth for all needed escalation. Since smaller companies typically have limited IT budgets and can provide scant executive bandwidth for dealing with IT support, Progent's Helpdesk Services could be the most efficient way to make sure that business information systems are always up and running. Learn more details concerning Progent's Helpdesk services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can provide help with vital technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network design, network security consulting, high availability network engineering, server virtualization strategies, plus configuration, customization and support for business programs such as financials, ERP and MRP, management reporting, sales automation, and office productivity packages. Progent can provide assistance with one-shot projects such as site moves and major software migrations, longer term initiatives like management information application development and support, relational database software development and administration services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for network health monitoring and system management, or urgent services like data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications such as Exchange and MS SQL to provide small and midsize businesses with greater levels of dependability, protection, and recoverability than is feasible with the type of on-site data center that is achievable for the majority of small and midsize businesses. Because Progent utilizes the same data centers that host the equipment of many of the planet's biggest information technology organizations, Progent can eliminate the investment in creating and managing the systems required for enterprise-class environmental control, electrical failover, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that patches and service packs remain current, protection and performance is continually tracked, and systems and data files are regularly backed up and available for complete and prompt recovery. Learn additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting services for all of a small or midsize company's production servers in a setting that not only provides the top level of dependability and expandability but that is in addition simple for customers to migrate to a different service provider or to bring internally when your business situation calls for it. Progent's Private Cloud hosting is structured around mature virtualization technologies that permit companies with multi-vendor environments to save significantly on the expense of capital equipment, system maintenance, and network administration while achieving enterprise-class reliability and an unparalleled degree of vendor alternatives. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered package, can support the mixed- platform and non- standardized networks typical of small companies, and retains control of the software in the client's hands so that moving to a different virtual system is quick, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting service while still offering all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide advanced online consulting support to help organizations of any size connect their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid architectures that utilize on-premises IT assets along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Information Assurance
Progent's low-cost ProSight series of managed services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of top data security vendors to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further layer of analysis for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the entire malware attack progression including protection, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of vital files, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical information. Read more about ProSight Data Protection Services managed cloud backup and recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, reconfigure and debug their connectivity appliances like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating appliances that need important software patches, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management service that incorporates advanced remote monitoring and management technology to help keep your network operating efficiently by tracking the state of critical assets that power your business network. When ProSight Systems Watch uncovers an issue, an alert is transmitted automatically to your designated IT management staff and your Progent engineering consultant so that any potential problems can be addressed before they have a chance to impact your network Learn more about ProSight Systems Watch server and desktop automated management consulting.

Special Advantages of Teaming with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is a recognized leader in supporting the core system software and productivity applications important to the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers expertise for an ever more sophisticated array of network technologies including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless networking. Furthermore, Progent's CISSP-qualified security experts, CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance professionals can provide a company-wide perspective on system security and can assist with advanced security projects like Security information and Event Management (SIEM) solutions to help companies meet business guidelines and statutory requirements for IT data security and reporting.

The scope and size of Progent's engineering staff bring a unique array of benefits to customers wishing to maximize the productivity of their information system within a realistic budget. These advantages include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than a decade of real-world industry experience, in the trenches of IT support, performing a wide range of technical projects for an extensive mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting staff. This ensures that you get not just world-class technical capability, but also a support engineer with proven methods for repairing actual network problems quickly. Learn more details about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to charge for phone service and on-site visits per minute. As a result, you pay just for received support. Progent does not impose a higher rate for after-hours or priority support, and Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no sign-up charge and asks no monthly commitment for services delivered during regular business hours. Many support organizations demand substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity avoids king-size invoices for fast fixes. An additional benefit of by-the-minute invoicing is that clients will not be tempted to allow incipient issues to stay unaddressed until they become major ones. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Network Support
    Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or small support firms who offer scant documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports sent by every consultant to every customer. The practice of documenting and organizing service records allows more efficient support and eliminates a variety of typical problems such as when a support client is virtually held captive to a consultant who wonít let go of the keys to the kingdom. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find skills where Progent has little competition. Small companies who work with freelance service providers or who employ in-house support personnel gain when Progent transfers information about new technology and tested methodologies to make their IT environments more reliable, protected, and efficient. Learn additional information about Progent's knowledge transfer services.

Get in Touch with Progent
If your Santa Clarita, California company wants to get in touch with Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Network Help
For immediate remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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