Professional Remote Support for Santa Clarita, California Computer Networks from World-class Consultants
Small businesses have typically been underserved by large network support organizations. Some small companies allow themselves to become excessively reliant on freelance engineers or small consulting firms who don't have the size or broad skill sets to react promptly or efficiently to network emergencies. Still other small companies turn to giant support firms staffed with technicians trained to offer by-the-numbers fixes for common problems but who are missing the background and technical scope to handle the variety of environments and lack of standardization typical of small business IT networks.

Progent's proven methodology for providing low-cost and successful network service to small companies has made Progent among the most respected Microsoft Gold IT service organizations in the industry. Progent has provided remote help to companies in every state in the country and offers onsite help in almost all zip codes.

For mid-size and large companies, Progent offers co-sourcing services to reinforce the technical skills of your internal network support team. Co-sourcing can cut costs and help meet schedules for major projects such as software design and development, business continuity planning and testing, security evaluations, office consolidations, or software migrations.

Progent can in addition provide access to certified consultants to assist your business to plan and implement your cloud computing strategy.

Key Technologies Supported by Progent for Business Networks in Santa Clarita, California
Progent offers the services of qualified experts for all facets of network technology deployed in small and midsize companies and local governments. Technologies supported by Progent's consultants include:

Service Delivery Alternatives Available for Santa Clarita, California Companies
Progent offers a variety of alternatives for providing small and midsize businesses with affordable IT services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for providing computer support is based on the Call Center operational structure common to larger IT organizations. Progent's Helpdesk Service Model ensures rapid response, thorough service records, consistent follow-through, and strict cost monitoring for a range of network service delivery options that include online troubleshooting, in-person help, high-end consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote assistance for Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's seasoned support professionals can assist customers to troubleshoot and repair hardware and software issues without the expense or time loss of travel for onsite service visits. The experience of Progent's network consultants makes it possible to resolve the majority of network issues quickly. For the most complex problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-based signup procedure for first-time customers to address emergency situations and Progent charges by the minute with no startup charges or minimums, so you are invoiced only for the help you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Find out additional details about Progent's online network support services.

  • On-site Support
    Progent provides onsite computer support for registered customers in major metropolitan areas in the United States. Progent's onsite service personnel can operate in conjunction with Progent's remote support experts to give small companies the best of both worlds: in-person support professionals when you need them plus the remote expertise of Progent's worldwide staff of network engineers, security specialists, and business application programmers. The wait time for on-site support calls is typically under one business day. There is no sign-up or retainer fee for registering as a Progent client for on-premises service. Learn more concerning why to register for Progent's onsite computer service.

  • Phone Support
    Progent's Helpdesk Services are intended for all businesses who need fast and reliable access to an online Help Desk with efficient phone assistance, online repair capability, and enough technical strength for full problem escalation. Since small and midsize companies typically have limited IT funds and can spare scant management attention for handling IT support tasks, Progent's Contact Center Services could be the most efficient option to make sure that small business information networks stay productive. Read more about Progent's Contact Center services.

  • IT Consulting Services
    Progent offers small businesses budget-friendly availability of enterprise-class IT professionals who can deliver assistance with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, network security consulting, non-stop network engineering, virtualization strategies, plus integration, programming and support for business programs such as financials, ERP, reporting, CRM, and productivity software. Progent can help with one-time projects including office moves and massive software upgrades, longer term projects such as business information software programming and customization, database software programming and DBA services, and web design, on-going support including network monitoring and network management, or emergency response such as disaster recovery and malware removal.

  • Application Hosting
    Progent can host key business applications like Exchange Server and SQL Server in order to provide small companies with greater levels of availability, security, and performance than is feasible using the type of on-site data center that is practical for the majority of small companies. Because Progent uses the same facilities that support the equipment of some of the planet's largest IT companies, Progent can eliminate the cost of building and maintaining the systems required for enterprise-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and service packs stay current, security and performance is continually tracked, and systems and data files are consistently backed up and available for full and prompt recovery. Learn additional information about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for all of a small or midsize organization's production servers in a setting that not only provides the top level of dependability and expandability but that is also simple for clients to migrate to a different service provider or to move in-house whenever your business situation warrants it. Progent's Private Cloud hosting service is founded on tested virtual server techniques that allow businesses with mixed environments to save dramatically on the costs of capital equipment, infrastructure support, and network administration while achieving enterprise-class dependability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally managed solution, can support the mixed- platform and loosely standardized environments typical of smaller businesses, and retains ownership of the licenses in the client's possession so that moving to a different virtual system is quick, reliable, and affordable. This avoids ending up a captive to a single hosting provider while still providing all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent can provide expert online consulting support to help organizations of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that seamlessly combine physical resources as well as cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.

Why Progent Offers the Right Choice for Santa Clarita, California Businesses
Progent's size, breadth of information technology skill, and experience with enterprise network consulting enable small businesses to sidestep the problems associated with over reliance on thinly staffed support organizations or freelance engineers.

Teaming with Progent allows your small business to:

  • Prevent Over Dependence on Freelance Support Consultants
    For network support, smaller businesses sometimes rely heavily on freelance engineers. Though freelance support providers carry lower expenses than more substantial IT service organizations and can afford to charge nominally smaller fees, freelancers are frequently spread too thin to react rapidly to critical problems. If an independent engineer is busy with different customer, ill, on vacation, or in class, the lack of backup staff may force your business to wait for assistance during a crisis. The more your small business expands, system unavailability or problems with line-of-business programs become more costly. The money you thought you were conserving on an independent consultant can evaporate quickly due to lower productivity. Also, when freelance engineers encounter unfamiliar problems, the unavailability of a big consulting group to count on for advice requires them to train in place while your organization ends up footing the costs for their continuing education.

  • Have Access to Experts in Sophisticated Network Issues
    Many small support organizations or freelance consultants specializing in small business IT support are capable of delivering routine fixes but lack the seasoning to work efficiently with complicated IT environments with mixed operating systems, numerous offices, Voice over IP implementations, mobile clients, interconnected financial and analytical applications, eCommerce, and custom line-of-business applications. Progent's background with worldwide enterprises and Progent's extensive team of specialists can be valuable to your business because enterprise environments are by nature complex, support issues require thorough knowledge in numerous technical areas, and achieving an acceptable level of stability, availability, and security requires industry-proven leading practices.

  • Build a Firm Foundation for Seamless Growth
    Small businesses typically start with an IT system cobbled together on a shoestring budget. Without a carefully designed basis, a sequence of improvised fixes commonly get thrown onto of a weak foundation. As a company evolves, stability and expandability problems can obstruct the productivity of the business. Such environments require thorough evaluation, intelligent business planning, and in-depth expertise to migrate to an IT environment that can act as the reliable basis to handle critical business requirements and ease future growth.

  • Work with Solution Providers, Not Product Vendors
    Smaller businesses need direction and education to work through an ever more complex maze of technology options available for enabling business growth and improving productivity. They do not need a network engineer or service organization that tries to sell them a product. Progent avoids conflicts of interest by not selling hardware and software. Progent offers services and expertise only. This allows Progent to match technical support with the genuine needs of customers. Combining IT consulting and product reselling can result in a conflict where the proposed solution is built around a preselected technology instead of being driven by the true needs of a customer.

Get in Touch with Progent
In case your Santa Clarita, California company wants to contact Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Immediate Online Network Help
For fast remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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