Fast, Affordable Online Computer Support for Santa Clarita, California Small Companies
For more than two decades, Progent has specialized in providing world-quality IT support to clients with small-business budgets. Progent has developed a powerful support system that features a low-overhead, seamless virtual office network, custom remote repair tools, a substantial team of engineers certified in a broad range of technical practice areas, a Call Center operational model that maximizes responsiveness and guarantees follow-up, a worldwide group of remote service professionals, in-person service availability for the majority of most zip codes in the U.S., and a corporate culture committed to fixing technical problems in the least time and at the least cost to customers.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to supplement the skills of your in-house network support staff. Co-sourcing can reduce expenses and help meet schedules for big projects like application development, business continuity preparedness, network security evaluations, merging datacenters, or software migrations.

Progent can in addition provide access to accredited experts to help your company to design and execute your cloud computing strategy.

Key Practice Areas Serviced by Progent for Businesses in Santa Clarita, California
Progent's group of industry certified support professionals offers help for all aspects of information systems used by businesses of all sizes. Practice areas supported by Progent in Santa Clarita include:

Support Delivery Options Available for Santa Clarita, California Businesses
Progent offers a selection of alternatives for providing small and midsize companies and local governments with cost-effective IT services for technical support, system architecture, hosting, and IT management. Progent's paradigm for providing IT support is based on the Help Desk operational structure common to big IT support groups. Progent's Help Desk Call Center Service Mechanism promotes rapid response, comprehensive activity documentation, consistent follow-through, and tight cost control for a range of network support delivery alternatives that include online repairs, on-premises help, top-level consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's certified support experts can assist clients to analyze and fix network problems without the expense or delay of in-person service visits. The background of Progent's network consultants allows them to resolve most network issues quickly. For the most complex issues, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-based registration procedure for first-time clients to accommodate urgent situations and Progent bills by the minute with no sign-up fees or time minimums, so you pay only for the assistance you get. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Find out more information about Progent's online network troubleshooting services.

  • Onsite Service
    Progent provides onsite computer support for registered customers in major metropolitan areas in the U.S. Progent's on-site support technicians can work in conjunction with Progent's remote service experts to give small and midsize businesses the ideal combination: hands-on support technicians when you need them as well as the remote help of Progent's worldwide staff of IT consultants, security professionals, and business software developers. The response time for on-site support visits is usually less than one business day. Progent requires no sign-up or retainer fee for registering as a Progent customer for onsite service. Find out more details concerning how to sign up for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize businesses who need fast and dependable support from an online Help Desk Call Center with efficient telephone support, online repair tools, and enough technical depth for full problem escalation. Since small and midsize companies usually have tight IT funds and can provide scant executive attention for dealing with IT support, Progent's Help Desk Outsourcing Services can be the most cost-effective option to make sure that business information networks are always up and running. Learn more details concerning Progent's Contact Center services.

  • IT Consulting Services
    Progent offers small businesses affordable access to world-class consultants who can deliver help with critical technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, company-wide network security engineering, non-stop it system consulting, server virtualization strategies, plus configuration, programming and training for business applications such as financials, ERP, business analytics, sales automation, and office productivity packages. Progent can provide assistance with short-term projects such as office moves and massive system migrations, longer term initiatives such as business analytics software programming and customization, relational database software programming and DBA services, and web development, on-going support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or emergency response such as disaster recovery and malware removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical applications such as Exchange and SQL Server to provide small and midsize businesses with greater degrees of availability, security, and performance than is possible using the type of in-house data center that is practical for the majority of small organizations. Because Progent utilizes the same data centers that support the equipment of some of the planet's largest IT organizations, Progent can eliminate the investment in building and maintaining the systems required for enterprise-class environmental control, power backup, and redundant Internet connectivity. For managed applications, Progent can also ensure that upgrades and service packs stay updated, protection and performance is continually tracked, and systems are consistently backed up and available for complete and prompt recovery. Find out more about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting for all of a small organization's servers in an environment that not only delivers the highest level of dependability and expandability but that is also simple for customers to migrate to a different support provider or to move internally whenever your situation calls for it. Progent's Private Cloud hosting is built around mature virtualization techniques that allow businesses with mixed environments to benefit significantly on the expense of hardware, system support, and IT management while achieving world-class reliability and an unprecedented level of vendor independence. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed service, can handle the mixed- platform and non- standardized environments typical of smaller businesses, and retains ownership of the software in the customer's possession so that migrating to a different virtualized host is fast, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting service while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced online consulting services to help businesses of all sizes integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine physical resources as well as public clouds. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 integration with on-premises Exchange deployments, Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing advanced consulting services online, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's affordable ProSight suite of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior machine learning technology to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the complete threat progression including filtering, detection, containment, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering through leading-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP environment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also help you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows fast restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, enhance and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading information security companies to deliver centralized control and world-class protection for all your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent consultant so all potential issues can be addressed before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data about your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and mid-size organizations to obtain an objective evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help evaluate your company's ability either to stop or recover quickly after a ransomware attack. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient AV and backup system that meets your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Why Progent Is the Right Choice for Santa Clarita, California Businesses
Progent's staff size, scope of technical expertise, and experience with enterprise IT consulting allow small companies to avoid the pitfalls related to excessive dependence on small support organizations or freelance engineers.

Teaming with Progent enables your small business to:

  • Avoid Over Dependence on Freelance Support Consultants
    For network services, small companies sometimes rely heavily on independent engineers. Although individual support providers carry lower expenses than more substantial IT service organizations and can afford to charge nominally smaller fees, they are sometimes unable to react quickly to urgent network problems. If an independent consultant is occupied with another client, ill, on vacation, or in class, the lack of backup staff may require your company to wait for assistance in case of a crisis. The more your small business expands, network downtime or difficulties with line-of-business applications get more expensive. The dollars you thought you were saving on an independent consultant can be eaten up quickly because of lost output. Also, when independent engineers encounter new problems, the lack of a large engineering group to fall back on for help requires them to learn with the meter running while your company winds up with the bill for their continuing education.

  • Gain Access to Certified Professionals in Sophisticated Network Solutions
    The majority of smaller service firms or independent engineers focused on small business network support may excel at delivering connect-the-dots solutions but lack the background to work efficiently with complicated IT configurations that have mixed operating systems, many sites, Voice over IP systems, remote clients, interconnected accounting and operational applications, eCommerce, and specialized business software. Progent's background with worldwide enterprises and Progent's extensive team of experts can benefit your small business because big-company networks are by nature complicated, support issues require thorough understanding of in numerous technical disciplines, and reaching an acceptable degree of stability, availability, and security calls for industry-proven best practices.

  • Build a Solid Foundation for Seamless Growth
    Small businesses often begin with a network implemented on a tight budget. Lacking a solid basis, a sequence of ad hoc fixes often get thrown on top of a weak structure. As a business evolves, stability and scalability issues can undermine the success of the organization. Such environments require thorough evaluation, smart business analysis, and broad-based experience to migrate to an IT environment that can act as the reliable foundation to handle critical business requirements and ease future expansion.

  • Team with Solution Consultants, Not Resellers
    Smaller companies require direction and insight to work through an increasingly complex array of IT options offered for enabling business growth and enhancing efficiency. They do not need a network consultant or service organization that attempts to sell them a product. Progent avoids conflicted motives by not selling hardware and software. Progent provides services and expertise exclusively. This permits Progent to match technical support with the real interests of clients. Mixing IT support and product selling can result in a conflict where the proposed solution is based on a preselected technology rather than being driven by the actual requirements of a customer.

Contact Progent
If your Santa Clarita, California company wants to get in touch with Progent about IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Immediate Online Technical Support
For fast online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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