Affordable Network Tech Support from Microsoft and Cisco Qualified Consultants for Companies in Santa Cruz, CA
By delivering world-class know-how whenever you need it, providing in-depth expertise for key business applications, providing high-value services such as virtual data center hosting, invoicing solely for services you receive, and requiring no setup or retainer fees for standard services, Progent allows you to maximize the competitive value of your information system and minimize support expenses. Progent recognizes that network protection, reliability, and performance are as important to small businesses as to large enterprises but that small companies lack the leverage to invest heavily in information technology and internal support groups. Progent's basic value proposition is that no network consulting firm can match Progent's capability to deliver the network support your business needs when you require it and at prices you can justify.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to add to the subject matter expertise of your internal IT support team. Co-sourcing can reduce expenses and minimize technical risks for major projects such as application design and development, disaster recover/business continuity planning and testing, network security evaluations, merging datacenters, or software migrations.

Progent can in addition offer access to certified experts to assist your business to design and implement your cloud strategy.

Key IT Areas Serviced by Progent for Businesses in Santa Cruz, California
Progent's nationwide team of world-class engineers provides support for all facets of information technology found in companies of all sizes. Areas served by Progent in and around Santa Cruz include:

Service Delivery Options for Santa Cruz, California Businesses
Progent offers a selection of alternatives for providing small businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting services, and IT administration. Progent's paradigm for providing network support is based on the Call Center structure common to big IT support organizations. Progent's Helpdesk Support Model ensures fast response, thorough activity documentation, consistent follow-through, and strict cost control for a range of network service delivery options that include remote repairs, in-person help, high-end consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's seasoned service professionals can help customers to troubleshoot and fix network problems without the expense or delay of travel for onsite support visits. The experience of Progent's network engineers makes it possible to resolve the majority of network problems quickly. For complex problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-accessible signup procedure for new clients to address urgent network problems and Progent charges per minute with no startup fees or minimums, so you pay only for the help you get. Specialists available online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security professionals. Learn additional details about Progent's remote computer troubleshooting expertise.

  • On-site Support
    Progent provides on-site computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service technicians can work in conjunction with Progent's online support engineers to give small and midsize businesses the best of both worlds: hands-on service professionals when you need them as well as the on-line help of Progent's worldwide staff of IT engineers, security professionals, and business application developers. The wait time for in-person service visits is usually under one business day. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises service. Learn more about how to register for Progent's onsite network support.

  • Phone Support
    Progent's Helpdesk Services are designed for all businesses and local governments who need fast and dependable support from an online Contact Center with effective telephone assistance, online repair capability, and sufficient technical strength for full escalation. Because small and midsize businesses typically have tight information technology budgets and can provide scant management attention for handling network support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most efficient way to ensure that small business information systems stay up and running. Learn more concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent offers small and midsize businesses affordable availability of enterprise-class consultants who can provide help with critical technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, network protection consulting, high availability network consulting, virtual server strategies, plus configuration, customization and support for small business software such as financials, ERP and MRP, management reporting, CRM, and productivity suites. Progent can provide assistance with one-time projects such as site relocations and massive system migrations, longer term initiatives like management information software development and customization, relational database application development and DBA services, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or emergency services like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent can host vital business applications like Microsoft Exchange Server and SQL Server to provide small companies with greater degrees of availability, security, and performance than is feasible with the type of internal data center that is practical for the majority of small organizations. Because Progent utilizes the same facilities that support the equipment of many of the planet's largest IT companies, Progent can eliminate the cost of building and managing the infrastructure required for enterprise-class environmental control, power failover, and redundant Internet connectivity. For hosted applications, Progent can also ensure that upgrades and revisions remain current, protection and performance is continually tracked, and systems are consistently archived and available for full and prompt restoration. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides comprehensive hosting for all of a small organization's production servers in a setting that not only provides the highest degree of fault-tolerance and extensibility but that is in addition easy for clients to migrate to another support firm or to bring in-house if your situation calls for it. Progent's Private Cloud hosting service is founded on tested virtualization techniques that allow small businesses with multi-vendor networks to save dramatically on the expense of capital equipment, system support, and IT management while achieving enterprise-class availability and an unprecedented level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed service, can support the mixed- OS and non- standardized networks common with smaller businesses, and keeps control of the software licenses in the customer's hands so that moving to a different virtualized system is quick, safe, and inexpensive. This avoids becoming a captive to a specific hosting provider while still offering all the economies associated with SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers expert remote consulting support to help companies of any size integrate their networks with leading public clouds including Azure and Amazon AWS. Progent can assist you to plan and manage hybrid environments that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that combine physical IT assets along with cloud services. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and deployment services, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's value-priced ProSight portfolio of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning technology to defend endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including filtering, identification, containment, remediation, and post-attack forensics. Top features include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device management, and web filtering via leading-edge tools incorporated within one agent managed from a unified console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with legal and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also help you to install and test a backup and restore system such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical data, applications and virtual machines that have become lost or damaged as a result of hardware failures, software bugs, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide world-class support to configure ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, reconfigure and debug their networking hardware such as switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating devices that require important updates, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security vendors to provide web-based control and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT staff and your assigned Progent consultant so that any potential issues can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler network management, improved compliance with government and industry security regulations, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The interview is intended to evaluate your organization's preparedness to stop or recover rapidly after a ransomware attack. Progent will work with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy a cost-effective security and backup/recovery environment that aligns with your company's requirements. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and productivity programs used by most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers expertise for an ever more sophisticated array of infrastructure technologies including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-certified security experts, CISM-authorized security professionals, CISA-certified security audit specialists and GIAC-qualified information assurance experts can provide a company-wide view of network protection and can help with advanced security programs such as SIEM solutions to help enterprises meet business guidelines and statutory requirements for IT information security and incident reporting.

The breadth and size of Progent's consulting staff offer a powerful array of benefits to clients trying to maximize the productivity of their IT system within a reasonable budget. These benefits include:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average more than a decade of real-world industry background, at the front lines of IT support, performing a broad variety of technical projects for a large array of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting personnel. This ensures that you get not only world-class technical skills, but also a support engineer with field-tested methods for repairing actual IT problems rapidly. Read more details about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to charge for phone support and on-site visits per minute. As a result, you are invoiced only for received support. Progent does not impose a more expensive rate for after-hours or urgent support, and Progent does not bill for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no sign-up charge and asks no retainer for services delivered during normal working hours. Many service firms impose large minimum fees or charge in increments of a quarter hour or longer. Progent's small billing granularity avoids major invoices for quick repairs. An additional benefit of granular billing is that you are not inclined to permit less critical problems to stay unaddressed until they grow into big ones. Find out more concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Support
    Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small service firms who offer scant documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the service reports given by every staff member to each customer. The discipline of documenting and organizing support records results in more effective service and avoids a variety of typical misfortunes such as when a service customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom. Learn more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent has little competition. Small businesses who work with freelance consultants or who maintain in-house support personnel gain when Progent transfers knowledge about new technology and proven processes to make their networks more reliable, secure, and efficient. Read more details concerning Progent's knowledge transfer services.

Contact Progent
In case your Santa Cruz, California company needs to contact Progent to find out about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Fast Online Technical Help
For immediate online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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