Expert Remote Help for Santa Cruz, California Networks from World-class Consultants
Small companies have typically been underserved by major network support organizations. Some small businesses allow themselves to grow overly reliant on freelance consultants or small consulting firms who don't have the size or broad skill sets to react quickly or efficiently to technical crises. Still other small companies resort to mass-market support providers that employ technicians taught to provide standardized fixes for ordinary problems but who are missing the background and technical scope to deal with the variety of environments and lack of standards that characterizes small company information networks.

Progent's proven methodology for delivering affordable and successful network service to small companies has made Progent among the premiere Microsoft IT consulting organizations in the country. Progent has provided online support to small businesses in every state in the U.S. and offers onsite support in most zip codes.

For mid-size and large businesses, Progent can provide co-sourcing services to add to the technical skills of your in-house IT service personnel. This can reduce expenses and minimize technical risks for big IT initiatives like software programming, disaster recover/business continuity planning, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can also offer the services of certified experts to assist your company to plan and implement your cloud strategy.

Main Products and Technologies Serviced by Progent for Office Networks in Santa Cruz, California
Progent offers the services of certified consultants for all aspects of network technology found in small companies. Products and technologies supported by Progent include:

Service Delivery Alternatives Available for Santa Cruz, California Companies
Progent offers a selection of options for providing small businesses with cost-effective computer services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's model for delivering computer support is built on the Call Center operational structure familiar to larger IT organizations. Progent's Helpdesk Service Mechanism promotes fast response, comprehensive activity documentation, consistent follow-up, and strict expense control across an array of IT service delivery alternatives that include online troubleshooting, onsite help, high-end consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote service for Windows, Linux, Apple, and Cisco-based systems in the United States and worldwide. Progent's seasoned support professionals can help customers to troubleshoot and repair network issues without the cost or time loss of in-person support visits. The experience of Progent's network engineers makes it possible to resolve most network problems quickly. For the most complex problems, Progent's depth of knowledge allows the support team to escalate support calls to advanced specialists. Progent provides a streamlined, web-accessible registration procedure for first-time customers to accommodate emergency network problems and Progent charges per minute with zero startup charges or minimums, so you are invoiced only for the help you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security professionals. Learn more details about Progent's online network support expertise.

  • On-site Support
    Progent provides onsite technical assistance for registered customers in larger cities in the United States. Progent's onsite support personnel can work in conjunction with Progent's online support engineers to deliver small and midsize businesses the best of both worlds: in-person support professionals when you need them as well as the remote help of Progent's seasoned team of IT engineers, security professionals, and business application developers. The wait time for on-site support visits is typically under one business day. There is no start-up or retainer fee for registering as a Progent client for onsite service. Learn more about how to register for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Help Desk Call Center Services are intended for small and midsize businesses and local governments who require fast and reliable support from an online Helpdesk with effective phone support, online troubleshooting tools, and sufficient technical depth for full escalation. Since small and midsize companies usually are constrained by tight information technology budgets and can provide little executive bandwidth for dealing with network support, Progent's Help Desk Call Center Services can be the most efficient way to ensure that small business computer networks are always productive. Learn more details concerning Progent's Contact Center services.

  • IT Consulting Expertise
    Progent provides small businesses affordable availability of enterprise-class consultants who can provide assistance with vital technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, network protection engineering, fault tolerant it system consulting, virtual server strategies, plus integration, programming and support for business applications including accounting, ERP and MRP, reporting, CRM, and productivity software. Progent can provide assistance with one-shot projects such as office relocations and massive system upgrades, extended initiatives such as management information software programming and customization, relational database application development and DBA services, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or urgent response such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent can host mission-critical business applications like Exchange and Microsoft SQL in order to provide small businesses with greater degrees of availability, protection, and recoverability than is feasible with the class of internal data center that is achievable for most small organizations. Since Progent utilizes the same data centers that host the equipment of some of the world's largest information technology organizations, Progent can eliminate the investment in building and maintaining the systems required for enterprise-class cooling, electrical backup, and uninterruptible Internet access. For managed application servers, Progent can also ensure that upgrades and revisions stay current, security and performance is continually monitored, and systems are regularly archived and available for complete and prompt restoration. Learn more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize company's production servers in a setting that not only delivers the top level of fault-tolerance and scalability but that is also easy for clients to migrate to a different support provider or to bring internally when your situation warrants it. Progent's Private Cloud hosting service is built around tested virtual server techniques that permit companies with mixed networks to save dramatically on the costs of hardware, system maintenance, and network management while achieving enterprise-class reliability and an unprecedented degree of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed service, can handle the multi- OS and non- standardized environments typical of smaller companies, and retains ownership of the software licenses in the customer's possession so that migrating to a different virtualized host is fast, reliable, and affordable. This eliminates ending up a captive to a specific hosting provider while still providing all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Support
    Progent can provide expert remote consulting support to help companies of any size connect their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that utilize local resources along with cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's low-cost ProSight series of managed services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the technology of leading information security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning tools to guard endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the entire malware attack progression including protection, detection, mitigation, cleanup, and forensics. Top features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of vital files, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, monitor, reconfigure and debug their networking appliances such as switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating complex network management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding devices that require important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so all potential issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to assess your organization's ability either to stop or recover rapidly after a ransomware attack. Progent will work with you directly to gather information concerning your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient security and backup/recovery system that meets your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Smart Alternative for Santa Cruz, California Businesses
Progent's size, depth of information technology expertise, and experience with corporate network consulting enable small businesses to avoid the pitfalls associated with excessive reliance on small support firms or independent consultants.

Teaming with Progent's Experts allows your small business to:

  • Avoid Over Reliance on Individual Support Consultants
    For network support, smaller businesses sometimes depend heavily on independent consultants. Although individual support providers have lower expenses than more substantial support firms and can afford to bill nominally smaller fees, individuals are often unable to react rapidly to critical problems. If a freelance engineer is occupied with another client, ill, on vacation, or in training, the lack of replacement personnel may force your company to wait for help during a crisis. The more your company expands, network unavailability or difficulties with line-of-business applications get more expensive. The money you thought you were saving on an independent consultant can evaporate fast due to lower output. In addition, when freelance engineers encounter new problems, the lack of a big consulting group to fall back on for assistance requires them to learn on the job while your business winds up footing the costs for their continuing education.

  • Gain Access to Experts in Complex Information Technology Issues
    Many smaller support organizations or freelance engineers focused on small business network consulting may excel at delivering connect-the-dots solutions but lack the experience to work efficiently with complicated network infrastructures with mixed platforms, multiple offices, VoIP systems, mobile workers, integrated financial and operational software, data-driven web sites, and custom line-of-business applications. Progent's background with global companies and Progent's large staff of experts can be valuable to your small business because enterprise networks are characteristically complex, support issues require in-depth knowledge in numerous technical areas, and reaching an acceptable degree of robustness, reliability, and protection calls for enterprise-proven leading practices.

  • Build a Solid Foundation for Seamless Growth
    Small businesses typically begin with a network cobbled together on a tight budget. Without a proper basis, a sequence of improvised repairs often get thrown on top of a weak structure. As a company grows, stability and expandability issues can hinder the success of the business. Such environments need thorough assessment, smart strategic analysis, and broad-based expertise to upgrade to a network environment that can act as the reliable basis to meet critical business requirements and support downstream growth.

  • Partner with Solution Providers, Not Resellers
    Smaller businesses need direction and insight to work through an increasingly complicated maze of technology alternatives available for accelerating business growth and enhancing productivity. Businesses do not need an IT engineer or service organization that attempts to promote a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent offers services and expertise exclusively. This permits Progent to match technical support with the real interests of customers. Combining IT consulting and product selling can result in a situation where the proposed solution is based on a preselected technology rather than being based on the true needs of a small business.

Contact Progent
If your Santa Cruz, California company wants to contact Progent to find out about network outsourcing, consulting, or technical support services, call 800-993-9400 or go to Contact Progent.

Fast Remote Technical Support
For immediate remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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