Expert Online Support for Santa Cruz, California Computer Networks from Certified Consultants
Small businesses have traditionally been ignored by major network support organizations. Some small companies permit themselves to become dangerously dependent on freelance consultants or small support firms who don't have the bandwidth or broad knowledge to react quickly or effectively to network emergencies. Still other small businesses turn to mass-market support firms that employ personnel taught to offer standardized solutions to common problems but who are missing the experience and technical scope to handle the diversity of environments and absence of standards that characterizes small business IT networks.

Progent's proven approach to providing low-cost and effective network support to small businesses has made Progent among the most respected Microsoft IT consulting firms in the country. Progent has provided online support to small businesses in every state in the U.S. and offers in-person help in most zip codes.

For medium-size and enterprise businesses, Progent can provide co-sourcing support to supplement the technical skills of your in-house network service team. Co-sourcing can reduce expenses and help meet schedules for major projects like software programming, business continuity planning and testing, security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer access to certified experts to help your business to design and implement your cloud computing strategy.

Key Technologies Supported by Progent's Consultants for Companies in Santa Cruz, California
Progent's nationwide team of world-class consultants offers support for virtually all aspects of network systems deployed by organizations of all sizes. Practice areas served by Progent in Santa Cruz include:

Service Delivery Alternatives for Santa Cruz, California Companies
Progent offers a variety of options for providing small and midsize businesses with cost-effective IT services for troubleshooting, consulting, hosting services, and IT management. Progent's model for providing computer support is based on the Help Desk Call Center operational structure common to big IT support groups. Progent's Helpdesk Service Mechanism promotes fast response, thorough service documentation, dependable follow-up, and strict expense monitoring for a range of IT support delivery options that include remote repairs, in-person support, high-end consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center offers emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's certified service experts can help clients to troubleshoot and repair network issues without the expense or delay of travel for onsite support visits. The background of Progent's network engineers makes it possible to handle the majority of network problems rapidly. For complex issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-accessible signup procedure for first-time clients to accommodate emergency situations and Progent bills per minute with zero sign-up charges or minimums, so you pay only for the assistance you receive. Experts you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security engineers. Learn additional details about Progent's remote network troubleshooting services.

  • Onsite Support
    Progent provides on-site computer support for signed-up customers in larger cities in the United States. Progent's onsite support technicians can work in conjunction with Progent's online service experts to give small companies the ideal combination: in-person support technicians when you need them as well as the remote help of Progent's worldwide team of IT engineers, security specialists, and business application developers. The wait time for on-site service calls is usually less than one business day. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises service. Find out more details concerning how to sign up for Progent's onsite computer service.

  • Help Desk
    Progent's Help Desk Call Center Services are intended for small and midsize businesses and local governments who require fast and reliable access to an online Help Desk with efficient telephone assistance, remote repair capability, and sufficient technical depth for full escalation. Since small and midsize businesses typically have limited information technology budgets and can spare little executive attention for dealing with network support, Progent's Help Desk Outsourcing Services could be the most efficient option to make sure that business computer systems stay productive. Read more details about Progent's Helpdesk outsourcing services.

  • Consulting Services
    Progent offers small and midsize companies affordable availability of world-class consultants who can deliver assistance with vital technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, company-wide network security engineering, non-stop it system engineering, virtual server solutions, plus integration, programming and training for small business applications such as financials, ERP, business analytics, sales automation, and office productivity software. Progent can provide assistance with one-time projects including office moves and major system upgrades, longer term initiatives like management information software programming and customization, relational database application development and administration services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network monitoring and network administration, or urgent services such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host key applications like Microsoft Exchange Server and SQL Server to provide small and midsize businesses with higher levels of reliability, security, and performance than is feasible with the type of in-house data center that is realistically affordable for most small and midsize organizations. Because Progent utilizes the same facilities that host the gear of many of the planet's biggest information technology companies, Progent can eliminate the investment in building and managing the infrastructure needed for enterprise-class environmental control, power backup, and uninterruptible Internet access. For managed applications, Progent can also see to it that upgrades and revisions remain current, security and efficiency is continually monitored, and systems are consistently archived and available for full and prompt recovery. Learn more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small or midsize company's production servers in a setting that not only provides the highest level of dependability and extensibility but that is in addition convenient for clients to transfer to a different service provider or to bring in-house whenever your situation calls for it. Progent's Private Cloud hosting is built around proven virtual server technologies that allow companies with mixed environments to save significantly on the costs of hardware, system support, and network administration while achieving enterprise-class availability and an unparalleled level of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in a single centrally managed solution, can handle the multi- OS and non- standardized networks common with small companies, and retains ownership of the software licenses in the customer's possession so that migrating to a new virtual host is fast, safe, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still offering all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers advanced remote consulting to help companies of any size connect their networks with leading public clouds such as Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that seamlessly combine local IT assets along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Information Security
Progent's affordable ProSight line of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security companies to deliver centralized control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper level of analysis for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the entire threat lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, apps and VMs that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services managed cloud backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and troubleshoot their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating time-consuming network management activities, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that require critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the state of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT personnel and your Progent consultant so that any potential issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring service.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

Unique Benefits of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the core network software and office productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an increasingly sophisticated array of network products such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's CISSP-certified security experts, CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-authorized information assurance experts offer a company-wide perspective on network protection and can help with advanced security projects such as SIEM solutions to help companies comply with business standards and government mandates for network data security and reporting.

The breadth and size of Progent's consulting team bring a unique set of benefits to organizations trying to maximize the productivity of their information network within an affordable budget. These benefits include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of real-world industry background, at the forefront of network service, performing a wide range of technical projects for an extensive mix of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its support staff. This ensures that you get not just expert IT skills, but also a consultant with field-tested methods for solving actual IT problems efficiently. Learn more about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to charge for remote service and in-person help by the minute. As a result, you pay exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or urgent service, and Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no registration fee and asks no retainer for services provided during regular working hours. Many support organizations impose substantial minimum fees or charge in increments of fifteen minutes or more. Progent's one-minute pricing granularity does away with big invoices for quick repairs. An additional benefit of by-the-minute invoicing is that customers won't be inclined to allow less critical problems to stay unaddressed until they grow into major problems. Read more concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Support
    Progent has created a comprehensive service reporting system that records and formats complete documentation for all delivered services. Unlike many independent consultants or small support firms who offer scant documentation or details of tasks done, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has use of the service documentation sent by every consultant to every customer. The discipline of detailing and archiving service activity allows more efficient service and avoids a variety of common misfortunes such as when a service client is virtually held captive to a consultant who wonít release vital service information. Read more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their comfort zone, Progent is able to focus on delivering high-value skills where Progent faces few competitors. Small companies who utilize independent service providers or who employ in-house support staffs gain when Progent passes on information about new technology and proven processes to make their IT environments more reliable, secure, and productive. Learn more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Santa Cruz, California business wants to contact Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Network Help
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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