Expert Remote Troubleshooting for Santa Cruz, California Networks from Microsoft Certified Consultants
Small companies have traditionally been overlooked by large network support organizations. Some small businesses allow themselves to become dangerously dependent on individual consultants or small consulting organizations who lack the bandwidth or comprehensive knowledge to react quickly or efficiently to network emergencies. Other small companies resort to mass-market service providers staffed with technicians able to provide by-the-numbers solutions to ordinary issues but who are missing the experience and versatility to deal with the diversity of configurations and absence of standardization typical of small company information networks.

Progent's time-tested approach to delivering low-cost and successful technical support to small businesses has made Progent one of the most respected Microsoft Gold IT consulting organizations in the country. Progent has provided online help to companies in every state in the country and offers onsite help in almost all zip codes.

For mid-size and large companies, Progent can provide co-sourcing and project management services to add to the technical skills of your in-house IT support team. Co-sourcing can save money and minimize technical risks for big projects such as software development, business continuity preparedness, security audits, merging datacenters, or technology migrations and upgrades.

Progent can also provide access to certified experts to help your business to design and implement your cloud strategy.

Main Technical Areas Serviced by Progent for Santa Cruz, California Office Networks
A Microsoft Gold Certified Partner consulting company that maintains a world-class team of Cisco qualified CCIE network consultants and Apple Computer accredited engineers, Progent provides emergency assistance and affordable online consulting to Santa Cruz, CA companies for a wide array of information technologies including:

Service Delivery Alternatives for Santa Cruz, California Companies
Progent has a selection of options for providing small businesses with affordable computer services for technical support, system architecture, hosting services, and IT administration. Progent's model for providing network support services is built on the Help Desk structure common to big IT groups. Progent's Help Desk Call Center Service Mechanism ensures rapid support, thorough activity documentation, reliable follow-up, and strict expense monitoring for a range of network support delivery alternatives that include online repairs, onsite support, high-end consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center offers emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's seasoned support experts can assist customers to analyze and repair hardware and software problems without the cost or delay of in-person service calls. The background of Progent's network consultants makes it possible to handle most network issues rapidly. For the most complex problems, Progent's depth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent offers a streamlined, web-based registration procedure for first-time customers to accommodate emergency situations and Progent charges per minute with no startup fees or time minimums, so you are invoiced only for the assistance you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISSP-certified security professionals. Learn more details about Progent's remote network support expertise.

  • Onsite Service
    Progent provides onsite technical support for signed-up clients in larger cities in the U.S. Progent's on-site service personnel can operate in tandem with Progent's remote service experts to give small and midsize companies the ideal combination: hands-on support technicians when you require them plus the on-line expertise of Progent's worldwide team of IT consultants, security specialists, and business software programmers. The wait time for on-site service visits is typically under 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for onsite support. Learn more about how and why to sign up for Progent's in-person network support.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are intended for all businesses who need prompt and dependable access to a professional Contact Center with efficient phone support, remote repair tools, and enough technical depth for all needed problem escalation. Since small and midsize businesses usually are constrained by limited information technology budgets and can provide little management attention for handling network support tasks, Progent's Helpdesk Services can be the most efficient way to make sure that business information systems stay productive. Learn more details about Progent's Help Desk services.

  • Consulting Services
    Progent offers small and midsize businesses budget-friendly access to world-class consultants who can provide assistance with vital technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, network security engineering, high availability network engineering, server virtualization strategies, plus integration, customization and support for business software including accounting, ERP, business analytics, sales automation, and productivity suites. Progent can help with one-time projects including site relocations and major system migrations, extended projects like management analytics application programming and support, database software programming and DBA services, and web development, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or emergency response like data restoration and virus cleanup.

  • Application Server Hosting
    Progent can host critical business applications like Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize companies with greater degrees of reliability, protection, and performance than is feasible using the class of internal data center that is realistically affordable for the majority of small and midsize companies. Because Progent uses the same facilities that host the equipment of many of the planet's largest IT organizations, Progent can eliminate the expense of creating and managing the infrastructure required for world-class cooling, power backup, and redundant Internet access. For managed applications, Progent can also ensure that upgrades and service packs stay current, security and efficiency is constantly monitored, and systems and data files are consistently archived and available for complete and prompt restoration. Find out more about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting services for all of a small organization's servers in an environment that not only provides the top level of fault-tolerance and extensibility but that is in addition convenient for customers to transfer to a different support provider or to bring in-house whenever your situation warrants it. Progent's Private Cloud hosting is founded on tested virtual server technologies that allow companies with mixed networks to save significantly on the costs of capital equipment, system maintenance, and IT management while achieving world-class dependability and an unparalleled degree of vendor independence. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered package, can support the multi- OS and loosely standardized environments typical of small companies, and keeps ownership of the licenses in the customer's hands so that migrating to a new virtualized host is fast, reliable, and affordable. This avoids ending up a prisoner of a single hosting provider while still providing all the economies related to SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent can provide expert online consulting to help businesses of any size integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that utilize physical resources as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.

Why Progent Offers the Right Choice for Santa Cruz, California Small Businesses
Progent's staff size, scope of technical expertise, and familiarity with corporate network support allow small and midsize businesses to avoid the pitfalls associated with excessive reliance on thinly staffed support organizations or independent engineers.

Working with Progent allows your company to:

  • Avoid Over Reliance on Individual Consultants
    For IT support, smaller companies often rely excessively on individual engineers. Although freelance support engineers carry lower overhead than larger IT service organizations and can typically bill apparently lower rates, freelancers are sometimes too overworked to respond rapidly to critical problems. If an independent engineer is busy with another customer, ill, on travelling, or in training, the lack of replacement staff may force your business to wait for help in case of an emergency. The more your small business grows, network unavailability or problems with line-of-business applications become more costly. The money you believed you were conserving on a freelancer can evaporate quickly due to lower productivity. Also, when independent consultants encounter unfamiliar technologies, the unavailability of a big engineering group to rely on for advice forces them to train with the meter running while your organization ends up with the costs for their continuing training.

  • Have Access to Experts in Sophisticated Network Solutions
    Many smaller support firms or independent engineers who concentrate on small company network support may excel at providing connect-the-dots fixes but don't have the seasoning to work efficiently with complicated IT configurations with mixed platforms, many locations, Voice over IP implementations, mobile workforces, interconnected accounting and analytical applications, eCommerce, and specialized line-of-business applications. Progent's experience with worldwide companies and Progent's large team of specialists can benefit your company because enterprise environments are inherently complicated, support issues require in-depth knowledge in numerous technical areas, and achieving a high level of stability, reliability, and protection calls for enterprise-proven leading practices.

  • Create a Firm Basis for Seamless Growth
    Small companies typically begin with a network implemented on a shoestring budget. Lacking a strong basis, a series of band-aid repairs commonly get thrown onto of a marginal structure. As a business evolves, stability and expandability issues can obstruct the productivity of the business. These environments need thorough assessment, smart strategic analysis, and in-depth expertise to migrate to an IT environment that can provide the solid foundation to handle critical business needs and ease downstream growth.

  • Work with Solution Providers, Not Product Resellers
    Small companies require direction and education to navigate through an increasingly complex maze of IT options offered for enabling business growth and enhancing efficiency. They do not need a network consultant or support organization that attempts to promote a product. Progent avoids conflicted motives by not reselling hardware and software. Progent provides services and expertise only. This permits Progent to align consulting services with the real interests of clients. Combining IT consulting and product reselling can lead to a conflict where the proposed solution is based on a preselected vendor instead of being driven by the true requirements of a small business.

Get in Touch with Progent
If your Santa Cruz, California company needs to contact Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or see Contact Progent.

Fast Remote Technical Help
For fast remote support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2017 Progent Corporation. All rights reserved.