Santa Cruz, CA Online Help from World-class Computer Network Troubleshooting Consultants
Progent's network tech support services can deliver your Santa Cruz, CA company cost-effective and reliable support from Microsoft and Cisco certified network experts. By delivering network support help when you require it, offering advanced knowledge for critical technologies, delivering unique support such as 24x7 network monitoring, and charging only for support you use, Progent offers your Santa Cruz, California company an economical option for optimizing the productivity of small business networks. If you maintain a local datacenter, rely on cloud-based resources, or manage a hybrid cloud-and-local network, Progent is the smart way for businesses to create and maintain a robust and safe information system and to benefit from quick access to the skilled help typically available only to businesses who can set up a large internal IT staff.

For larger companies, Progent can provide co-sourcing and project management support to supplement the technical skills of your in-house IT service staff. This can save money and help meet schedules for big projects such as software development, disaster recovery preparedness, security audits, merging datacenters, or software migrations.

Progent can also provide access to accredited experts to help your business to plan and implement your cloud strategy.

Primary Areas of Expertise Supported by Progent's Consultants for Companies in Santa Cruz, California
Progent's national group of industry certified consultants provides assistance for virtually all aspects of information technology used by companies of all sizes. Practice areas supported by Progent in Santa Cruz include:

Service Delivery Options for Santa Cruz, California Businesses
Progent has a variety of options for providing small and midsize businesses and local governments with affordable computer services for technical support, system architecture, hosting services, and network management outsourcing. Progent's paradigm for providing IT support is built on the Help Desk Call Center operational structure common to larger IT support organizations. Progent's Help Desk Call Center Support Model promotes rapid support, thorough activity documentation, dependable follow-through, and tight cost monitoring across an array of IT support delivery alternatives that include online troubleshooting, on-premises support, top-level consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's certified support professionals can help customers to troubleshoot and repair hardware and software problems without the expense or delay of in-person support visits. The background of Progent's network consultants makes it possible to resolve most network problems rapidly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a convenient, web-based registration process for new customers to accommodate emergency situations and Progent bills by the minute with zero sign-up fees or time minimums, so you are invoiced only for the assistance you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Find out more information about Progent's online network support expertise.

  • Onsite Service
    Progent offers onsite computer support for signed-up customers in larger cities in the U.S. Progent's on-site support personnel can operate in tandem with Progent's remote support engineers to deliver small and midsize companies the ideal combination: on-premises support professionals when you need them plus the on-line expertise of Progent's worldwide team of IT engineers, security specialists, and business software programmers. The response time for in-person support visits is usually less than one business day. There is no start-up or retainer fee for registering as a Progent customer for on-premises service. Learn more concerning how to register for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Help Desk Services are intended for small and midsize companies who require prompt and reliable support from an online Helpdesk with effective phone support, online repair tools, and sufficient technical strength for full escalation. Since small and midsize businesses typically are constrained by tight information technology funds and can provide little management bandwidth for handling network support tasks, Progent's Contact Center Outsourcing Services could be the most cost-effective option to make sure that business computer systems are always productive. Read more details about Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent provides small and midsize companies affordable access to enterprise-class IT professionals who can deliver help with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, company-wide network security consulting, high availability network engineering, virtual server solutions, plus configuration, programming and training for business applications such as financials, ERP and MRP, reporting, CRM, and office productivity software. Progent can help with short-term projects including office relocations and major system migrations, extended initiatives like management information software development and support, database application programming and DBA services, and web development, on-going support such as System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and system management, or urgent response such as data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host vital applications such as Exchange Server and Microsoft SQL Server to provide small and midsize businesses with higher degrees of dependability, protection, and recoverability than is feasible with the class of internal data center that is practical for most small and midsize businesses. Because Progent utilizes the same facilities that host the gear of some of the world's largest IT companies, Progent can save you the investment in creating and maintaining the systems required for world-class environmental control, power failover, and redundant Internet access. For hosted application servers, Progent can also ensure that upgrades and revisions remain current, security and efficiency is constantly tracked, and systems and data files are regularly backed up and available for complete and rapid restoration. Find out additional information about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small or midsize organization's production servers in an environment that not only provides the highest level of dependability and expandability but that is in addition convenient for customers to transfer to another service firm or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting service is built around mature virtualization technologies that allow companies with multi-vendor networks to benefit dramatically on the expense of hardware, system maintenance, and IT administration while getting world-class dependability and an unparalleled level of vendor alternatives. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in a single centrally administered service, can support the multi- OS and non- standardized environments common with smaller businesses, and keeps control of the licenses in the customer's possession so that migrating to a new virtualized system is quick, safe, and inexpensive. This avoids becoming a captive to a specific hosting service while still providing all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent can provide expert online consulting to help companies of any size integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that combine physical resources as well as cloud services. To help you to incorporate public cloud services with networks, Progent can provide a variety of public cloud migration services that include Office 365 integration with on-premises Exchange, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Fixed-price Managed Services for Information Assurance
Progent offers a portfolio of low-cost, fixed-price monthly managed services intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email security solution that uses the technology of top information security companies to deliver centralized management and world-class protection for all your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis technology to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to manage the entire threat progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital files, applications and VMs that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to be compliant with regulatory standards such as IPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your business-critical data. Read more about ProSight DPS managed cloud backup and recovery.

Special Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and office productivity applications important to most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an ever more complex collection of infrastructure technologies such as firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's CISSP-certified security consultants, CISM-qualified security professionals, CISA-authorized security audit specialists and GIAC-certified information assurance experts offer a company-wide perspective on network protection and can assist with complex security projects like SIEM solutions to help companies meet industry standards and government regulations for IT information protection and reporting.

The scope and depth of Progent's engineering team bring a unique array of advantages to companies wishing to increase the productivity of their information system within an affordable budget. These benefits include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of real-world industry experience, at the forefront of IT support, performing a broad range of technical projects for an extensive array of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This ensures that you get not just expert IT skills, but also a support engineer with field-tested approaches for solving actual IT problems quickly. Read more details about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to charge for phone service and on-site visits per minute. Consequently, you are charged only for received support. Progent does not impose a more expensive rate for after-hours or emergency service, and Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no startup fee and requires no monthly commitment for services delivered during regular business hours. Many service firms impose substantial minimum payments or charge in increments of a quarter hour or longer. Progent's one-minute billing granularity eliminates king-size bills for quick fixes. Another benefit of by-the-minute billing is that clients will not be inclined to allow minor issues to fester until they grow into big problems. Learn more about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Support
    Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who offer minimal documentation or details of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service documentation sent by each consultant to each customer. The discipline of detailing and organizing support activity results in more efficient service and eliminates a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom. Read more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent faces little competition. Small companies who work with freelance service providers or who maintain in-house IT personnel benefit when Progent transfers information about critical technology and proven methodologies to make their IT environments more reliable, protected, and efficient. Learn more about Progent's knowledge transfer services.

How to Contact Progent
If your Santa Cruz, California company needs to get in touch with Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or see Contact Progent.

Immediate Remote Technical Support
For immediate remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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