Fast, Low-cost Online Computer Network Troubleshooting for Savannah, Georgia Small Companies
For more than two decades, Progent has specialized in delivering world-quality computer support services to clients with small-business budgets. Progent has built a powerful service system that includes a cost-effective, tightly connected virtual office network, custom online repair tools, a substantial team of consultants certified in a wide range of IT disciplines, a Call Center operational structure that maximizes responsiveness and guarantees follow-up, a worldwide team of remote support professionals, in-person support options for the majority of most zip codes in the U.S., and a company culture committed to resolving network problems in the least time and at the least cost to clients.

For medium-size and enterprise companies, Progent can provide co-sourcing services to reinforce the technical skills of your in-house network support group. This can cut costs and minimize technical risks for major IT initiatives such as application design and development, business continuity planning and testing, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also provide access to accredited experts to help your business to design and execute a sensible cloud computing strategy.

Primary Practice Areas Serviced by Progent for Businesses in Savannah, Georgia
Progent's national team of world-class experts provides help for virtually all aspects of network technology found in companies of all sizes. Practice areas supported by Progent in Savannah include:

Support Delivery Options Available for Savannah, Georgia Businesses
Progent offers a variety of options for providing small and midsize companies and local governments with affordable IT services for troubleshooting, consulting, hosting services, and network administration. Progent's paradigm for providing network support is based on the Call Center structure familiar to big IT organizations. Progent's Contact Center Support Model promotes fast support, thorough service records, reliable follow-through, and strict cost control for an array of network service delivery alternatives that include online repairs, on-premises support, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides emergency and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's certified service professionals can assist customers to analyze and repair network issues without the cost or delay of in-person service visits. The experience of Progent's IT consultants makes it possible to resolve most network problems rapidly. For complex issues, Progent's breadth of expertise allows the support team to escalate support calls to world-class specialists. Progent offers a streamlined, web-based registration procedure for new clients to accommodate emergency situations and Progent charges by the minute with no sign-up charges or time minimums, so you pay only for the assistance you receive. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Find out additional details concerning Progent's remote network troubleshooting services.

  • On-site Support
    Progent offers onsite computer support for signed-up clients in major metropolitan areas in the United States. Progent's onsite service technicians can work in conjunction with Progent's online support experts to give small businesses the ideal combination: on-premises support professionals when you need them plus the on-line help of Progent's worldwide team of network engineers, security specialists, and business software developers. The response time for on-site service visits is typically under one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite service. Find out more details concerning how and why to sign up for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize businesses who require fast and dependable support from an online Helpdesk with efficient telephone support, online troubleshooting tools, and sufficient technical strength for all needed escalation. Since smaller companies usually are constrained by limited information technology funds and can spare little management bandwidth for dealing with network support, Progent's Help Desk Call Center Services could be the most cost-effective option to make sure that business computer networks are always up and running. Read more details concerning Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent offers small and midsize companies affordable access to world-class consultants who can deliver help with critical technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, company-wide network security engineering, high availability network design, virtual server strategies, plus integration, programming and training for small business software including accounting, ERP and MRP, management reporting, CRM, and office productivity suites. Progent can help with one-time projects such as office relocations and massive software migrations, extended initiatives like management analytics software development and support, database application development and administration support, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or urgent response like data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host critical applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with greater levels of dependability, security, and recoverability than is feasible using the class of in-house data center that is realistically affordable for the majority of small companies. Because Progent uses the same data centers that support the gear of some of the world's biggest information technology organizations, Progent can save you the expense of building and maintaining the infrastructure needed for world-class environmental control, power backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that upgrades and revisions stay current, protection and efficiency is continually tracked, and systems are regularly backed up and available for complete and rapid recovery. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small company's production servers in a setting that not only delivers the top degree of availability and expandability but that is in addition easy for clients to migrate to a different service provider or to move in-house if your business situation warrants it. Progent's Private Cloud hosting service is structured around tested virtualization technologies that allow small businesses with multi-vendor networks to save significantly on the expense of hardware, infrastructure support, and IT management while getting world-class availability and an unprecedented level of vendor flexibility. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered solution, can handle the multi- platform and non- standardized networks common with small businesses, and retains control of the software licenses in the client's possession so that moving to a different virtualized system is quick, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still offering all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert remote consulting to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that seamlessly combine physical IT assets as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.

Why Progent Is the Right Choice for Savannah, Georgia Small Businesses
Progent's size, breadth and depth of technical expertise, and familiarity with enterprise IT consulting enable small and midsize businesses to sidestep the problems related to over dependence on thinly staffed support firms or independent engineers.

Teaming with Progent's Experts allows your company to:

  • Prevent Over Dependence on Freelance Consultants
    For IT services, small businesses sometimes depend excessively on freelance engineers. Though individual support engineers have lower overhead than more substantial support firms and can typically bill nominally smaller rates, freelancers are frequently unable to respond quickly to critical network problems. If an independent consultant is occupied with another customer, ill, on vacation, or in class, the lack of replacement staff may force your company to go without assistance during a crisis. The more your small business expands, network unavailability or difficulties with line-of-business programs become more costly. The dollars you believed you were conserving on a freelancer can be eaten up fast because of lower productivity. In addition, when freelance consultants confront unfamiliar technologies, the lack of a large consulting group to depend on for assistance requires them to train on the job while your organization ends up with the costs for their ongoing training.

  • Gain Access to Expertise in Complex IT Issues
    Many smaller support organizations or independent engineers specializing in small business network support may excel at providing connect-the-dots fixes but don't have the background to deal efficiently with complex network configurations that have a variety of platforms, numerous locations, Voice over IP implementations, mobile workforces, integrated financial and operational applications, data-driven web sites, and custom business applications. Progent's background with worldwide enterprises and Progent's extensive group of experts can benefit your business because big-company networks are inherently complicated, support problems require thorough understanding of in many technical disciplines, and achieving an acceptable level of stability, availability, and protection calls for enterprise-tested leading practices.

  • Create a Firm Basis for Growth
    Small businesses often begin with an IT system cobbled together on a tight budget. Lacking a proper basis, a sequence of improvised fixes often get tossed on top of a marginal structure. As a business evolves, reliability and scalability problems can obstruct the success of the business. These networks require proper assessment, intelligent strategic planning, and broad-based expertise to migrate to a network infrastructure that can provide the reliable basis to handle current business needs and support future growth.

  • Work with Solution Consultants, Not Product Vendors
    Small companies need guidance and insight to work through an ever more complex array of technology alternatives available for accelerating growth and improving efficiency. They do not need a network consultant or support organization that attempts to promote a product. Progent avoids conflicted motives by not reselling any products. Progent sells services exclusively. This allows Progent to align consulting support with the real needs of customers. Mixing IT consulting and product selling can lead to a conflict where the recommended solution is based on a preselected technology instead of being based on the actual requirements of a small business.

Get in Touch with Progent
If your Savannah, Georgia company needs to get in touch with Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Immediate Online Technical Assistance
For immediate remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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