Savannah, GA Online Help from World-class Computer Network Service Experts
Progent's network tech support services can deliver your Savannah, GA company affordable and reliable access to enterprise-class information technology experts. By delivering IT consulting help when you need it, providing advanced knowledge for vital technologies, delivering value-added services such as automated server monitoring, and billing only for support you use, Progent offers your Savannah, Georgia company an economical solution for maximizing the profitability of small-scale office information systems. If you maintain a local system, rely on cloud resources, or have a hybrid cloud/on-premises solution, Progent is the smart choice for organizations and local governments to build and manage a reliable and safe IT network and to have quick access to the skilled help typically restricted to enterprises who are able to afford a large in-house information technology organization.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to add to the subject matter expertise of your in-house IT service group. This can reduce expenses and help meet schedules for major IT initiatives such as software programming, disaster recovery preparedness, security audits, office consolidations, or technology migrations.

Progent can also offer access to accredited consultants to assist your company to plan and implement your cloud computing strategy.

Main Technologies Supported by Progent for Businesses in Savannah, Georgia
Progent offers the services of certified consultants for all aspects of business network technology deployed in small companies. Products and technologies serviced by Progent's consultants include:

Support Delivery Options for Savannah, Georgia Companies
Progent offers a variety of options for providing small businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting services, and network administration. Progent's paradigm for delivering computer support is based on the Help Desk structure familiar to big IT groups. Progent's Help Desk Call Center Service Model promotes rapid response, comprehensive activity records, consistent follow-through, and strict cost monitoring for a range of network support delivery alternatives that include remote troubleshooting, onsite support, top-level consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center provides urgent and scheduled online service for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's seasoned service professionals can assist customers to troubleshoot and repair network issues without the cost or time loss of travel for onsite service visits. The experience of Progent's network engineers makes it possible to handle the majority of IT problems rapidly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-accessible registration procedure for first-time customers to address emergency situations and Progent bills per minute with no startup charges or time minimums, so you are invoiced only for the help you receive. Experts you can access online include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security engineers. Learn more details concerning Progent's online network support expertise.

  • Onsite Service
    Progent provides onsite technical support for registered clients in larger cities in the U.S. Progent's on-site support personnel can operate in tandem with Progent's online service experts to deliver small businesses the best of both worlds: on-premises service professionals when you need them as well as the on-line help of Progent's seasoned staff of IT engineers, security professionals, and business application programmers. The wait time for on-site service calls is typically under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent customer for onsite support. Learn more about how and why to register for Progent's in-person computer support.

  • Help Desk Call Center
    Progent's Helpdesk Services are designed for small and midsize businesses who need fast and dependable access to an online Help Desk with efficient phone support, remote troubleshooting capability, and enough technical depth for full problem escalation. Because small and midsize businesses usually are constrained by tight IT budgets and can provide little management attention for dealing with network support tasks, Progent's Helpdesk Outsourcing Services can be the most cost-effective way to make sure that small business computer networks stay up and running. Read more about Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent provides small businesses budget-friendly access to world-class IT professionals who can deliver assistance with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, company-wide network protection engineering, fault tolerant it system consulting, virtual server solutions, plus integration, customization and support for business programs including financials, operations, reporting, sales automation, and productivity suites. Progent can provide assistance with short-term projects such as office moves and massive software migrations, extended projects such as business analytics application programming and customization, relational database application development and DBA support, and web development, continuing support such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network monitoring and network management, or urgent response like disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for mission-critical business applications such as Exchange and Microsoft SQL Server to provide small and midsize businesses with higher degrees of availability, protection, and recoverability than is possible using the type of internal data center that is practical for the majority of small companies. Because Progent utilizes the same facilities that support the gear of many of the world's biggest information technology organizations, Progent can save you the expense of creating and managing the infrastructure needed for world-class cooling, power backup, and uninterruptible Internet access. For managed application servers, Progent can also see to it that patches and service packs remain updated, protection and efficiency is constantly monitored, and systems and data files are regularly archived and available for complete and rapid recovery. Learn more concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small organization's production servers in an environment that not only delivers the highest degree of dependability and scalability but that is in addition simple for customers to transfer to a different support firm or to move internally if your business situation warrants it. Progent's Private Cloud hosting is built around proven virtualization technologies that allow small businesses with multi-vendor networks to benefit significantly on the expense of hardware, system support, and IT administration while achieving enterprise-class reliability and an unparalleled level of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally administered service, can support the mixed- OS and non- standardized environments typical of small businesses, and retains control of the software in the client's possession so that moving to a new virtualized host is quick, reliable, and affordable. This avoids becoming a prisoner of a single hosting provider while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide advanced online consulting to help companies of all sizes integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that seamlessly combine physical IT assets as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Outsourcing Network Management
Progent's affordable ProSight suite of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior machine learning tools to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the complete threat lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection services offer economical in-depth protection for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and allows rapid restoration of critical data, applications and VMs that have become lost or corrupted due to component failures, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, enhance and debug their networking hardware such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management processes, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, locating devices that need critical updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top information security vendors to deliver web-based management and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a first line of defense and keeps most threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam filtering, DLP, and encryption. The onsite security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management staff and your Progent engineering consultant so any potential issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the configuration of your core network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security standards, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your company's preparedness to block or recover rapidly from a ransomware attack. Progent will work with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup system that meets your business needs. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Savannah, Georgia Small Businesses
Progent's size, breadth of information technology expertise, and familiarity with corporate network support enable small and midsize businesses to sidestep the pitfalls related to excessive dependence on small service organizations or individual consultants.

Working with Progent allows your small business to:

  • Avoid Excessive Dependence on Freelance Support Consultants
    For network support, small businesses often rely excessively on individual consultants. Though freelance service engineers have lower expenses than larger support firms and can afford to charge nominally smaller rates, individuals are sometimes spread too thin to react rapidly to urgent situations. If an independent consultant is occupied with another client, sick, on vacation, or in training, the absence of backup personnel may require your business to wait for help during an emergency. As your small business grows, network downtime or difficulties with line-of-business applications become more costly. The money you thought you were conserving on a freelancer can be eaten up fast because of lower productivity. Also, when freelance engineers encounter new technologies, the unavailability of a large engineering group to count on for help requires them to learn in place while your company ends up footing the bill for their ongoing training.

  • Have Access to Certified Professionals in Advanced Network Issues
    Many small service organizations or freelance consultants focused on small company network consulting may excel at providing connect-the-dots solutions but lack the experience to work efficiently with complicated IT environments that have a variety of platforms, multiple sites, Voice over IP systems, remote workers, interconnected accounting and analytical applications, data-driven web sites, and custom line-of-business software. Progent's background with worldwide enterprises and Progent's large team of specialists can be valuable to your company because enterprise environments are characteristically complex, integration problems demand thorough knowledge in many technical areas, and achieving an acceptable degree of stability, availability, and protection calls for enterprise-proven processes.

  • Create a Solid Foundation for Seamless Growth
    Small companies typically start with an IT system cobbled together on a tight budget. Lacking a carefully designed architecture, a series of ad hoc fixes commonly get tossed onto of a tenuous foundation. As a business evolves, reliability and expandability issues can hinder the productivity of the business. These networks need proper evaluation, smart business planning, and broad-based expertise to migrate to a network infrastructure that can provide the reliable basis to handle critical business requirements and ease future expansion.

  • Work with Solution Finders, Not Product Vendors
    Small companies require guidance and education to navigate through an ever more complex maze of IT alternatives offered for enabling growth and improving efficiency. They do not need an IT consultant or support firm that attempts to sell them a product. Progent avoids conflicted motives by not reselling hardware and software. Progent offers services and expertise exclusively. This permits Progent to align consulting support with the genuine needs of clients. Mixing IT support and product selling can lead to a situation where the proposed solution is built around a preselected vendor instead of being driven by the actual needs of a small business.

How to Contact Progent
In case your Savannah, Georgia business wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Immediate Online Technical Assistance
For immediate online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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