Fast, Low-cost Online Computer Network Troubleshooting for Savannah, Georgia Small Companies
For more than two decades, Progent has specialized in delivering world-quality computer support services to clients with small-business budgets. Progent has built a powerful service system that includes a cost-effective, tightly connected virtual office network, custom online repair tools, a substantial team of consultants certified in a wide range of IT disciplines, a Call Center operational structure that maximizes responsiveness and guarantees follow-up, a worldwide team of remote support professionals, in-person support options for the majority of most zip codes in the U.S., and a company culture committed to resolving network problems in the least time and at the least cost to clients.

For medium-size and enterprise companies, Progent can provide co-sourcing services to reinforce the technical skills of your in-house network support group. This can cut costs and minimize technical risks for major IT initiatives such as application design and development, business continuity planning and testing, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also provide access to accredited experts to help your business to design and execute a sensible cloud computing strategy.

Primary Practice Areas Serviced by Progent for Businesses in Savannah, Georgia
Progent's national team of world-class experts provides help for virtually all aspects of network technology found in companies of all sizes. Practice areas supported by Progent in Savannah include:

Support Delivery Options Available for Savannah, Georgia Businesses
Progent offers a variety of options for providing small and midsize companies and local governments with affordable IT services for troubleshooting, consulting, hosting services, and network administration. Progent's paradigm for providing network support is based on the Call Center structure familiar to big IT organizations. Progent's Contact Center Support Model promotes fast support, thorough service records, reliable follow-through, and strict cost control for an array of network service delivery alternatives that include online repairs, on-premises support, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides emergency and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the United States and globally. Progent's certified service professionals can assist customers to analyze and repair network issues without the cost or delay of in-person service visits. The experience of Progent's IT consultants makes it possible to resolve most network problems rapidly. For complex issues, Progent's breadth of expertise allows the support team to escalate support calls to world-class specialists. Progent offers a streamlined, web-based registration procedure for new clients to accommodate emergency situations and Progent charges by the minute with no sign-up charges or time minimums, so you pay only for the assistance you receive. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Find out additional details concerning Progent's remote network troubleshooting services.

  • On-site Support
    Progent offers onsite computer support for signed-up clients in major metropolitan areas in the United States. Progent's onsite service technicians can work in conjunction with Progent's online support experts to give small businesses the ideal combination: on-premises support professionals when you need them plus the on-line help of Progent's worldwide team of network engineers, security specialists, and business software developers. The response time for on-site service visits is typically under one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for onsite service. Find out more details concerning how and why to sign up for Progent's in-person network service.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize businesses who require fast and dependable support from an online Helpdesk with efficient telephone support, online troubleshooting tools, and sufficient technical strength for all needed escalation. Since smaller companies usually are constrained by limited information technology funds and can spare little management bandwidth for dealing with network support, Progent's Help Desk Call Center Services could be the most cost-effective option to make sure that business computer networks are always up and running. Read more details concerning Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent offers small and midsize companies affordable access to world-class consultants who can deliver help with critical technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, company-wide network security engineering, high availability network design, virtual server strategies, plus integration, programming and training for small business software including accounting, ERP and MRP, management reporting, CRM, and office productivity suites. Progent can help with one-time projects such as office relocations and massive software migrations, extended initiatives like management analytics software development and support, database application development and administration support, and web development, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or urgent response like data restoration and malware cleanup.

  • Application Server Hosting
    Progent can host critical applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with greater levels of dependability, security, and recoverability than is feasible using the class of in-house data center that is realistically affordable for the majority of small companies. Because Progent uses the same data centers that support the gear of some of the world's biggest information technology organizations, Progent can save you the expense of building and maintaining the infrastructure needed for world-class environmental control, power backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that upgrades and revisions stay current, protection and efficiency is continually tracked, and systems are regularly backed up and available for complete and rapid recovery. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small company's production servers in a setting that not only delivers the top degree of availability and expandability but that is in addition easy for clients to migrate to a different service provider or to move in-house if your business situation warrants it. Progent's Private Cloud hosting service is structured around tested virtualization technologies that allow small businesses with multi-vendor networks to save significantly on the expense of hardware, infrastructure support, and IT management while getting world-class availability and an unprecedented level of vendor flexibility. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-based applications in one centrally administered solution, can handle the multi- platform and non- standardized networks common with small businesses, and retains control of the software licenses in the client's possession so that moving to a different virtualized system is quick, safe, and inexpensive. This eliminates ending up a prisoner of a specific hosting service while still offering all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent offers expert remote consulting to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid topologies that seamlessly combine physical IT assets as well as public cloud services. To help you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Information Assurance
Progent offers a collection of affordable, fixed-price monthly services intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email filtering and encryption solution that uses the technology of top data security vendors to deliver web-based management and world-class protection for all your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and enables rapid recovery of critical files, apps and VMs that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory standards such as IPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Read more about ProSight Data Protection Services managed cloud backup and recovery.

Special Benefits of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline system software and productivity applications important to most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an increasingly complex collection of network technologies including PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless access. In addition, Progent's CISSP-qualified security experts, CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals offer a company-wide view of network security and can help with complex security programs like SIEM solutions to help companies meet business standards and government regulations for network information protection and incident reporting.

The breadth and size of Progent's consulting team offer a unique array of benefits to clients wishing to maximize the business value of their IT system within an affordable budget. These advantages include:

  • Best Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than a decade of hands-on professional experience, in the trenches of IT support, performing a broad variety of technical tasks for a large mix of clients. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting personnel. This ensures that you get not just world-class technical help, but also a consultant with field-tested approaches for fixing actual network problems rapidly. Learn more concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing policy is to charge for remote support and in-person help by the minute. Consequently, you owe exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or emergency support, and Progent does not bill for travel except for emergency support where on-site work is less than four hours. Also, Progent applies no registration fee and requires no retainer for support services provided during normal working hours. Many service firms impose substantial minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute pricing granularity does away with major invoices for fast solutions. An additional advantage of by-the-minute invoicing is that customers are not tempted to permit less critical problems to stay unaddressed until they grow into big problems. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Support
    Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or small service organizations who offer scant documentation or details of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support reports sent by each consultant to every customer. The practice of detailing and archiving support activity allows more efficient support and avoids a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release vital service information. Find out additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent faces few competitors. Small companies who work with independent service providers or who employ in-house IT staffs gain when Progent passes on information about new technology and tested methodologies to make their IT environments more reliable, secure, and efficient. Learn more concerning Progent's knowledge transfer services.

Contact Progent
If your Savannah, Georgia business needs to contact Progent to ask about network outsourcing, consulting, or technical support, call 800-993-9400 or see Contact Progent.

Fast Remote Technical Assistance
For fast online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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