Quick, Low-cost Remote Computer Troubleshooting for Savannah, Georgia Small Businesses
For more than twenty years, Progent has specialized in delivering world-quality IT support services to customers with small-business budgets. Progent has built a unique support solution that includes a streamlined, seamless virtual office network, custom remote repair tools, a substantial team of engineers certified in a broad array of IT practice areas, a Call Center service structure that promotes responsiveness and ensures follow-up, a worldwide group of on-line service professionals, on-site service dispatching for the majority of most zip codes in the United States, and a company culture committed to fixing network issues in the least time and at the lowest cost to customers.

For larger businesses, Progent can provide co-sourcing support to add to the subject matter expertise of your internal network service team. Co-sourcing can save money and minimize technical risks for big IT initiatives such as application programming, disaster recovery preparedness, network security audits, merging datacenters, or software migrations.

Progent can also offer access to accredited consultants to assist your business to design and execute your cloud computing strategy.

Popular Technologies Supported by Progent's Consultants for Businesses in Savannah, Georgia
Progent's nationwide group of certified support professionals offers support for virtually all facets of network technology used by businesses of any size. Practice areas served by Progent in Savannah include:

Support Delivery Options for Savannah, Georgia Businesses
Progent offers a variety of options for providing small and midsize companies and local governments with affordable IT services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's model for providing network support services is built on the Call Center structure familiar to big IT organizations. Progent's Helpdesk Support Mechanism promotes rapid response, comprehensive service documentation, consistent follow-through, and strict cost control for an array of network support delivery modes that include online repairs, in-person help, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center provides urgent and routine remote support for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support professionals can help clients to troubleshoot and repair network problems without the expense or time loss of travel for onsite support visits. The experience of Progent's network consultants allows them to handle the majority of network issues rapidly. For complex issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a streamlined, web-based signup procedure for new clients to accommodate emergency network problems and Progent bills per minute with no startup charges or time minimums, so you pay only for the help you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISM-certified security professionals. Learn additional details concerning Progent's remote computer support expertise.

  • Onsite Support
    Progent provides onsite computer support for registered clients in major metropolitan areas in the United States. Progent's onsite service technicians can work in tandem with Progent's remote service engineers to deliver small companies the best of both worlds: onsite service technicians when you require them as well as the remote help of Progent's seasoned staff of network engineers, security professionals, and business application developers. The wait time for in-person support visits is usually under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises support. Learn more about how to sign up for Progent's onsite network support services.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize businesses and local governments who require prompt and reliable support from an online Help Desk with effective phone support, remote repair tools, and enough technical depth for full escalation. Since small and midsize companies typically are constrained by limited IT budgets and can spare scant management attention for handling network support tasks, Progent's Helpdesk Outsourcing Services can be the most cost-effective option to ensure that business information networks are always up and running. Learn more details concerning Progent's Help Desk Call Center services.

  • Consulting Services
    Progent offers small companies affordable availability of enterprise-class IT professionals who can deliver assistance with critical products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, company-wide network security engineering, non-stop network engineering, server virtualization strategies, plus configuration, programming and support for business programs such as financials, operations, management reporting, sales automation, and productivity suites. Progent can help with one-time projects including site relocations and major system migrations, extended initiatives like business information software programming and support, database application development and DBA support, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and system management, or emergency services such as disaster recovery and malware removal.

  • Application Hosting
    Progent can host key applications like Exchange and Microsoft SQL Server in order to provide small companies with greater levels of reliability, protection, and performance than is possible using the class of in-house data center that is realistically affordable for the majority of small companies. Because Progent uses the same facilities that support the gear of many of the planet's biggest information technology organizations, Progent can eliminate the expense of building and managing the systems needed for enterprise-class cooling, electrical failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that upgrades and service packs stay current, protection and performance is constantly tracked, and systems and data files are regularly archived and available for complete and rapid restoration. Learn additional information concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting for all of a small or midsize organization's production servers in a setting that not only delivers the highest level of fault-tolerance and expandability but that is also easy for clients to migrate to another service provider or to move internally whenever your circumstance calls for it. Progent's Private Cloud hosting service is founded on proven virtual server techniques that permit businesses with multi-vendor networks to save dramatically on the costs of capital equipment, system support, and network management while achieving world-class availability and an unprecedented level of vendor independence. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally administered service, can support the mixed- platform and loosely standardized environments common with smaller businesses, and keeps ownership of the software licenses in the client's hands so that moving to a new virtual system is quick, reliable, and inexpensive. This avoids becoming a captive to a specific hosting provider while still offering all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced remote support to help companies of all sizes integrate their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that utilize physical IT assets along with cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of cloud integration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight series of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to automate the complete threat lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you prove compliance with government and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate action. Progent's consultants can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital data, apps and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map, track, optimize and debug their connectivity appliances such as routers, firewalls, and access points as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that need important updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the technology of leading information security companies to deliver web-based management and world-class protection for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of analysis for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network operating at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your Progent consultant so all looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time spent looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the deployment of your core network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security requirements, more efficient utilization of network resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's preparedness to stop or recover quickly from a ransomware attack. Progent will consult with you directly to collect information about your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup/recovery environment that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized expert at the fundamental system software and office productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an ever more complex collection of infrastructure technologies including firewalls, routers and switches, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-certified security consultants, CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals offer a business-wide perspective on system security and can help with complex security projects such as SIEM solutions to help enterprises meet business standards and statutory mandates for IT information security and incident reporting.

The breadth and depth of Progent's consulting staff bring a powerful array of advantages to organizations wishing to increase the business value of their IT system within an affordable budget. These benefits include:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of real-world professional experience, at the forefront of IT support, performing a broad variety of IT projects for an extensive array of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its support staff. This ensures that you get not only world-class IT capability, but also a support engineer with field-tested methods for resolving real-world IT problems efficiently. Read more details about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to bill for online support and on-premises help by the minute. As a result, you owe exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no service activation charge and asks no retainer for support services provided during normal business hours. Many support organizations demand substantial minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity eliminates king-size invoices for quick solutions. An additional benefit of granular invoicing is that you will not be tempted to allow less critical problems to fester until they grow into major problems. Read additional information about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Support
    Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small support firms who offer scant documentation or details of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the service documentation sent by each consultant to every client. The practice of detailing and organizing service records allows more efficient support and eliminates a slew of common problems such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom. Read more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their comfort zone, Progent is able to focus on offering high-value services where Progent has few competitors. Small companies who work with independent consultants or who employ internal support personnel gain when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more reliable, secure, and efficient. Learn additional information about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Savannah, Georgia business wants to get in touch with Progent to ask about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Network Help
For immediate online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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