Immediate Online Help for Scottsdale Computer Systems
Immediate Online Consulting for Scottsdale NetworksFor organizations in Scottsdale or anywhere in Arizona, Progent provides remote technical support for computer systems powered by Microsoft, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified engineers have delivered remote support to companies in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to help with challenging networking issues, as well as the assistance of CISSP-certified security consultants to handle advanced security architecture and troubleshooting issues.

Progent's remote technical support experts offer exceptional leverage due to the fact that they possess the real-world background and are equipped with the sophisticated technology needed to resolve most network problems rapidly. Efficient support reduces direct expenses because service calls use up minimal chargeable minutes. Online help also avoids the expense of dispatching an engineer to your site. Your company saves additionally with indirect costs by reducing or avoiding system outages and associated costs resulting from business disruption, upset clients, idle workers, and distracted management. Progent's extensive online consulting experience is particularly valuable for organizations that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.

Progent's billing policy for online support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are billed only for the services that you actually get. In contrast to typical remote support companies, Progent asks for no service activation fee or minimum job duration. Progent's one-minute granularity and clean policy for pricing eliminate scenarios where quick repairs somehow turn into major bills. Progent's penchant for dealing with problems quickly means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined an array of customized technologies and proven methodologies which permit the maximum level of effectiveness for remote engineering help and troubleshooting for information networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the staff of Progent's Technical Response Center to access your environment without compromising corporate security.

Progent's advanced technical support reporting system keeps comprehensive documentation of all service that Progent's clients have been provided. Progent's authorized engineers have the benefit of the specifics of assistance rendered to every Progent client by any Progent consultant. This history of trouble tickets and solutions is structured as a readily retrievable internal database that enables Progent's online technical experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and close relationships with major industry leaders such as Cisco and Microsoft open up additional massive technical support databases and allow fast response from vendors' internal engineering staff so Progent's remote service specialists are able to arrive at optimal resolutions promptly.

Remote support provided by Progent to customers in Scottsdale and throughout the state of Arizona include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price services designed to allow small and mid-size businesses to utilize the same cutting-edge technology used by many of the industry's top corporations. Progent's ProSight portfolio of outsourced network management services covers all key facets of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, and infrastructure health monitoring. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide centralized control and comprehensive protection for all your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of analysis for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based analysis technology to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the complete malware attack progression including blocking, detection, containment, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup activities and allows rapid restoration of critical files, applications and VMs that have become lost or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating tedious network management processes, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, finding devices that need important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of critical assets that power your business network. When ProSight Systems Watch uncovers an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so any potential issues can be resolved before they have a chance to disrupt your network Find out more about ProSight Systems Watch server and desktop remote monitoring and management services.

Special Support Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for contract information technology projects. Billing charges for longer-term consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these important fields of computer technology allows clients to complete major initiatives economically and on time. Progent's special remote consulting solutions include:

  • Call Center Support
    Progent's Call Center support alternatives for businesses with networks based on Windows, Cisco, Apple Mac, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk outsourcing support services are well suited for organizations who lack the resources to create an in-house Call Center but who want fast response from a reliable Help Desk Call Center with proficient phone assistance as well as the ability to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Call Center is designed for bigger businesses and serves as a transparent reinforcement of your existing Help Desk team. Progent's Virtual Help Desk Call Center can act as a an escalation alternative to resolve the toughest computer system issues, or be ready in hectic instances when your ordinary support engineers are overwhelmed.

    Progent's Help Desk team of veteran network professionals gives your clients in Scottsdale or anywhere in the state of Arizona fast access to a dependable support group with years of background offering phone help and online troubleshooting for networks that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux products. Progent's mission is to give the Help Desk the reputation as a significant enabler of business performance, and Progent's aim is to fix instead of merely track IT problems.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Experts Group offers phone-based advanced consulting expertise and education in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting expertise, custom development, and education for Microsoft applications including CRM, MS Office Project, Microsoft Word, and MS Excel. To learn more about Progent's consulting, custom development, and education services, visit Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that include Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of System Center 2016, extend or tune an existing one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Scottsdale, or anywhere in the state of Arizona, remote hybrid network monitoring by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM to accommodate your environment so your IT maintenance is proactive and automated. By exposing emerging trouble spots before they cause crashes, remote monitoring can avoid disruptive and expensive information system crises. Progent can also provide help with network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft Windows environments, or networks that support multiple platforms.
How Your Scottsdale Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent remote help with Microsoft Windows, Mac OS X, or Linux networks, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Scottsdale or anywhere in the state of Arizona, Progent's phone-based network support specialists are ready to deliver expert and economical IT support whenever your organization requires it. More than a decade of delivering online tech support has led to Microsoft Gold Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine online connectivity tools to repair computer problems quickly while eliminating the expense and lost time associated with on-site service calls.

Even if your Scottsdale business works with a regular freelance support technician or employs a full time IT staff that can handle day-to-day network issues, Progentís Microsoft certified engineers can still provide a convenient and transparent remote extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the expertise to resolve unexpected network crises or especially tough integration projects.

Benefits of Progent's IT Support for Offices in Scottsdale
Progent's online IT consulting services allow your Scottsdale company to experience the benefits of immediate, expert network support without the expense of maintaining an in-house IT staff. Your network will acquire added business value by becoming increasingly available, productive, and protected. Advantages to your company include:

  • Convenient remote extension of your local support resources
    For most offices in Scottsdale and throughout Arizona, local network service resources, whether consisting of outside consultants or an internal maintenance staff, can solve typical network issues. On the other hand, IT crises might occur when local resources are too busy or unavailable, and some trouble may stem from IT products that is beyond the scope of your onsite service personnel. In these situations, Progent's on-call support specialists provide a convenient, quick, and affordable way to supplement your local help and to transfer valuable knowledge to increase your capability to handle downstream problems locally.

  • Reduced Reliance on Individual Consultants
    For network maintenance, smaller organizations commonly depend on individual freelance consultants. While independent service people carry less internal costs than larger consulting organizations and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond rapidly to crisis situations. If an independent consultant is busy with another customer, sick, on a trip, or in class, the absence of backup personnel may require your company to go without assistance during an emergency. As your company expands, network downtime and problems with critical software are more costly. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers a ready source of reserve service experts to insure your IT system is always up and running.

  • Build a Scalable Basis for Seamless Growth
    Organizations typically start with an information architecture implemented on a modest budget. Without a strong infrastructure, band-aid fixes can get piled onto a shaky foundation. As a network grows, reliability and scalability issues can hinder the success of the organization. Such badly built systems need careful assessment, intelligent long-term planning, and extensive technical knowledge to evolve to a network infrastructure that can provide the stable foundation to handle critical business requirements and ease downstream expansion.

  • Work with Problem Solvers Instead of Product Vendors
    Smaller businesses require advice and technical training to negotiate an increasingly complicated array of technology options available for promoting business growth and enhancing productivity. Businesses hardly need a network engineer who is motivated to sell a specific vendor's products. Network support and product selling can lead to a situation where the recommended solution is built around a predetermined technology instead of the true requirements of a client. Progent avoids these conflicts of interest by offering just services rather than products. This enables Progent to align technical consulting with the real interests of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, breadth of IT knowledge, refined support software, and understanding of corporate IT enable businesses to escape the limitations associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Certified Knowledge of Microsoft's Entire Family of Servers
    Progent can provide world-class support for Microsoftís leading server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support services, Windows Server 2008 upgrades, Windows 2003 Server maintenance, Microsoft Exchange 2016 Server migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Exchange Server 2003 moves, plus SQL Server 2016 upgrades, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to bill for phone service and in-person help by the minute. Consequently, you are charged exclusively for received services. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent applies no service activation fee and requires no retainer for services provided during normal working hours. Many service firms demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for quick solutions so you will not be forced to allow minor problems to fester.

  • Complete Documentation of IT Services
    Progent has created a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local support organizations who offer minimal documentation or details of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the service documentation sent by each consultant to each customer. The discipline of documenting and organizing support activity allows more efficient support and eliminates a variety of common misfortunes such as when a support client is effectively held hostage to a consultant who refuses to let go of vital service information.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to provide round-the-clock remote tracking services powered by MS Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing potential problems before they cause lost productivity, network monitoring can keep your IT network from stressful and expensive availability losses.
How Does My Business Begin Getting Online Technical Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.

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