Fast Online Help for Scottsdale Computer Systems
Urgent Phone Support for Scottsdale SystemsFor companies located in Scottsdale or anywhere in Arizona, Progent provides remote help for networks based on any mix of Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft certified engineers have delivered remote support to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to help with complex networking issues, plus the assistance of CISA and CISM-certified security engineers to handle high-level security architecture and diagnostic issues.

Progent's remote technical support experts provide excellent leverage due to the fact that they possess the practical background and have access to the advanced tools necessary to solve most network issues rapidly. Efficient support lowers direct costs because service calls use up fewer billable minutes. Remote help also eliminates the expense of sending a consultant to your office. Your company benefits additionally with incidental costs by reducing or eliminating network outages and associated losses due to business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's extensive remote consulting expertise is particularly helpful for organizations that depend on public clouds for critical infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an option.

Progent's pricing policy for remote help is structured to leverage your IT service investment. Progent bills by the minute for telephone-based consulting, so you pay exclusively for the support that you receive. Unlike many remote support organizations, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute granularity and clean model for pricing avoid scenarios where quick repairs manage to end up as big tabs. Progent's penchant for dealing with technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a set of optimized tools and field-proven methodologies that ensure the highest degree of effectiveness for remote help and repair for information systems of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the experts of Progent's online support team to connect to your company's environment without compromising network security.

Progent's powerful technical support database system maintains detailed documentation describing all support that Progent's customers have been provided. Progent's staff consultants have the benefit of the records of assistance rendered to every Progent client by any Progent consultant. This history of problems and repairs is organized as a conveniently accessible support database that allows Progent's remote support professionals to share their experiences with the whole team to make sure that the value of Progent's technical support grows over time. Progent's advanced certifications and close partnerships with important industry leaders including Cisco and Microsoft open up additional massive technical knowledge bases and allow fast access to vendors' in-house engineering staff with the result that Progent's online service experts are able to find the best solutions promptly.

Online services offered by Progent to companies in Scottsdale and throughout the state of Arizona include:

Special Support Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for special information technology projects. Billing charges for longer-term development or consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these special areas of computer technology enables clients to execute major projects economically and on time. Progent's special remote consulting solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk support alternatives for businesses with environments that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are ideal for companies who lack the budget to assemble and manage an in-house Help Desk Call Center but who want quick access to an effective Help Desk with professional telephone assistance plus the ability to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Call Center is designed for bigger businesses and serves as a transparent reinforcement of your current Help Desk resources. Progent's Virtual Help Desk can operate as a an escalation option for complex computer system problems, or be ready in overflow situations when your other support engineers are too busy.

    Progent's Help Desk Call Center team of experienced information technology experts gives your computer users in Scottsdale or anywhere in the state of Arizona immediate access to an effective network service resource with substantial experience delivering telephone-based consulting and online repair service for networks powered by Windows, Cisco, Apple Mac, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center recognition as a crucial driver of business productivity, and Progent's policy is to resolve and not simply document technical problems.

  • Business Applications Support: Education, Development, and Problem Solving
    Progent's Applications Experts Team offers phone-based professional engineering support and education in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for Microsoft applications such as Microsoft CRM, MS Office Project, Office Word, and Excel. To learn more information on Progent's expertise, custom development, and training offerings, refer to Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; cohesive management of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a previous version of System Center, or debug your System Center environment.

  • Online Network Monitoring Support
    Progent can provide companies in Scottsdale, or anywhere in the state of Arizona, online network and server monitoring services based on System Center Operations Manager, customized by Progent to fit your environment so that your IT support is proactive and automated. By anticipating emerging trouble spots before they grow into crashes, system monitoring can ward off stressful and expensive information system breakdowns. Progent can also provide help with network monitoring products like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Mac OS X systems, Microsoft Windows environments, or environments based on a variety of platforms.
How Your Scottsdale Company Can Contact Progent's Online Service Experts
To contact Progent about urgent phone-based assistance with Microsoft Windows, Mac OS X, or Linux/UNIX networks, go to Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For organizations and startups in Scottsdale or throughout the state of Arizona, Progent's online network support specialists can provide expert and cost-effective IT support the instant your business requires it. More than 15 years of delivering online technical assistance has earned Microsoft Gold status for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to refine remote access tools to fix network problems quickly while avoiding the expense and lost productivity that comes with on-site support calls.

Even if your Scottsdale business relies on a local independent consultant or employs an in-house organization that can deal with the majority of network problems, Progentís Microsoft and Cisco certified engineers can provide an easy and transparent virtual expansion of your on-site resources for situations when your usual service personnel either lack the time or the knowledge to fix unexpected system emergencies or especially challenging integration projects.

Benefits of Progent's Network Help for Organizations in Scottsdale
Progent's remote technical help services allow your Scottsdale business to enjoy the advantages of on-call, world-class IT support without the expense of managing a full-time IT staff. Your information system will acquire added strategic value by becoming more reliable, efficient, and secure. Advantages to your business include:

  • Convenient remote expansion of your on-site IT resources
    With most offices in Scottsdale or anywhere in Arizona, local network service resources, whether represented by outside consultants or a full-time maintenance staff, can deal with the majority of network problems. On the other hand, serious problems can strike when local support personnel are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your onsite support people. In these situations, Progent's online service experts offer an easy, fast, and budget-friendly way to augment your local help and to pass on valuable information to increase your capability to deal with downstream problems locally.

  • Less Dependence on Individual Consultants
    For IT maintenance, smaller organizations often rely on individual freelance service providers. Although freelance consultants have smaller internal costs than big consulting organizations and can afford to charge lower rates, they are sometimes stretched too thin, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another client, ill, on a trip, or in training, the absence of reserve help may require your business to wait for help during an IT crisis. As your network grows, system unavailability and trouble with vital applications become more expensive. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a ready source of backup support experts to make sure your network is always up and running.

  • Build a Scalable Basis for Seamless Growth
    Companies typically begin with an information system created on a shoestring budget. Without a proper framework, slap-dash fixes often get thrown on top of a weak foundation. When a network grows, stability and scalability problems can impede the success of the organization. Such poorly built systems require proper analysis, intelligent strategic planning, and broad-based IT expertise to upgrade to a network architecture that can offer the solid foundation to meet current business requirements and simplify downstream growth.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller organizations need guidance and technical education to negotiate an ever more complex array of technology options available for accelerating business growth and improving productivity. These companies hardly need a computer engineer who is attempting to resell a certain vendor's products. IT support and product sales can result in a situation where the recommended solution is designed around a predetermined product instead of the true needs of a business. Progent avoids these dilemmas by offering only services rather than products. This allows Progent to align IT expertise with the best interests of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, breadth of technical experience, fine tuned remote support software, and understanding of corporate IT allow companies to escape the pitfalls associated with excessive reliance on smaller service organizations, individual freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

  • Certified Expertise in Microsoft's Entire Range of Server Platforms
    Progent can provide in-depth expertise for Microsoftís powerful server products with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration consulting, Windows Server 2008 upgrades, Windows Server 2003 upgrades, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 support, Exchange 2007 Server and Exchange 2003 Server migration, plus Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL 2012 management support.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-premises visits by the minute. As a result, you are invoiced just for delivered support. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in regions where Progent offers on-site service, Progent does not charge for travel time except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no initialization fee and requires no monthly commitment for services provided during normal working hours. Many support organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for quick solutions so you won't be forced to permit minor problems to fester.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike some freelance consultants or small service organizations who offer minimal documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports sent by each staff member to every client. The practice of detailing and archiving service records results in more effective service and eliminates a slew of common problems such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to offer 24x7 remote tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By revealing possible issues before they result in lost productivity, system monitoring can save your information network from painful and expensive service losses.
How Does Our Company Start Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.

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