Fast Remote Troubleshooting for Scottsdale IT Networks
Urgent Remote Help for Scottsdale SystemsFor companies located in Scottsdale or anywhere in Arizona, Progent offers online support for networks powered by Microsoft, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft qualified professionals have delivered online support to companies in all 50 states in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure problems, plus the assistance of CISA and CISM-certified security engineers to help with high-level security architecture and diagnostic jobs.

Progent's online technical support engineers provide exceptional leverage because they have the practical experience and are equipped with the advanced technology needed to resolve the majority of information system problems rapidly. This lowers direct expenses since service calls use up minimal chargeable minutes. Online support also avoids the expense of sending an engineer to your office. Your organization benefits even more in indirect expenses by minimizing or eliminating network outages and associated losses resulting from business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote technical support know-how is especially helpful in environments that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing policy for online help is structured to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay just for the support that you actually get. In contrast to many remote service companies, Progent asks for no service activation charge or minimum payments. Progent's per-minute granularity and clean policy for billing save you from situations where speedy. minor solutions somehow end up as big bills. Progent's skill at solving technical issues efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an arsenal of customized tools and proven methodologies which allow the maximum level of efficiency for online consulting and troubleshooting for IT systems of all sizes. Progent provides protected VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's remote service group to interface to your company's network without compromising network security.

Progent's sophisticated technical support reporting system includes detailed records for the service that Progent's clients have received. Progent's team engineers have the benefit of the details of services delivered to every Progent customer by every Progent engineer. This history of trouble tickets and fixes is stored as a quickly accessible support database that allows Progent's remote support engineers to share their knowledge company-wide to ensure that the value of Progent's support improves over time. Progent's high-level accreditations and close relationships with key technology companies such as Cisco and Microsoft open up additional vast technical support databases and permit fast response from vendors' in-house product engineers with the result that Progent's online consulting specialists are able to come up with the best solutions in the least time.

Online support services available from Progent to businesses in Scottsdale and throughout the state of Arizona include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services designed to enable small and medium-size organizations to benefit from the same best-of-breed technology deployed by many of the world's top corporations. Progent's ProSight series of outsourced network management services covers all key areas of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to provide centralized management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your exposure to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the complete threat lifecycle including filtering, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital files, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management activities, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding appliances that require critical updates, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so any looming problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an objective assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your core network devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both versions also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with data security standards, higher utilization of network resources, faster problem resolution, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The interview is designed to assess your company's ability to block or recover rapidly after a ransomware attack. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient security and backup system that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for contract IT projects. Progent's charges for ongoing consulting projects are determined based on the qualifications of the engineers involved. Progent's experience with these special fields of information technology enables clients to complete critical initiatives economically and on time. Progent's special online engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service offerings for organizations with environments that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are well suited for companies who lack the budget to build and maintain an internal Help Desk Call Center but who want fast response from a dependable Call Center with professional telephone support as well as the technical depth to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and acts as a seamless supplement to your established Help Desk organization. Progent's Virtual Help Desk can act as a an escalation alternative to resolve the most difficult network challenges, or be available in hectic situations when your other resources are swamped.

    Progent's Help Desk Call Center team of seasoned information technology consultants offers your clients in Scottsdale or anywhere in the state of Arizona rapid assistance from a large network service group with substantial background offering telephone-based help and remote troubleshooting for IT systems powered by Windows, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center recognition as a significant contributor to company efficiency, and Progent's intent is to resolve instead of just document IT problems.

  • Applications Services: Education, Development, and Problem Solving
    Progent's Applications Consulting Team provides online professional consulting support and training in special business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and training for popular Microsoft applications including Microsoft CRM, Project, Microsoft Word, and Microsoft Excel. To read more about Progent's consulting, programming, and education offerings, visit Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of System Center 2016, expand or optimize your current one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Scottsdale, or anywhere in the state of Arizona, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your business so your IT maintenance is proactive and automated. By exposing looming problems before they evolve into network outages, remote monitoring can minimize disruptive and expensive service failures. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Mac OS X systems, Windows networks, or networks that incorporate a combination of operating systems.
How Your Scottsdale Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote support with Microsoft, Mac OS X, or Linux networks, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent. For offices and new businesses in Scottsdale or throughout the state of Arizona, Progent's phone-based network support specialists can provide expert and cost-effective system support the moment your company requires it. More than 15 years of providing online repair services has earned Microsoft Gold status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity tools to solve computer problems quickly while eliminating the expense and lost productivity that comes with on-site support visits.

Even if your Scottsdale organization has a regular freelance consultant or employs a full time organization that know how to handle day-to-day network problems, Progentís Microsoft certified engineers are available to provide an easy and seamless remote expansion of your local resources in cases when your regular service personnel either lack the time or the experience to resolve sudden system emergencies or particularly challenging integration problems.

Details of Progent's Online Computer Support for Scottsdale
Progent's online help, Internet-based troubleshooting, system security consulting, and network management services offer businesses in Scottsdale or anywhere in the state of Arizona the greatest leverage for your support investment. Whether you need one-time phone support and remote troubleshooting or ongoing Help Desk Call Center support and system management, Progent's professionals can deliver your organization world class IT support while allowing you to avoid the expense and administration overhead of maintaining a full-service in-house IT staff. Highlights of Progent's online help program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, breadth of IT expertise, fine tuned support software, and understanding of enterprise networking enable offices to escape the pitfalls of exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

  • In-depth Expertise in Microsoft's Full Range of Server Platforms
    Progent can provide world-class expertise for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support services, Microsoft Windows Server 2008 upgrades, Windows 2003 upgrades, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server management support.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site help by the minute. As a result, you are billed only for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent applies no service activation fee and asks no monthly commitment for support services provided during normal working hours. Many service organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you will not be forced to permit simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By teaching customers to deal with problems that are within their scope, Progent is able to focus on offering hard-to-find services where Progent has few competitors. Companies who utilize familiar freelance service providers or who employ in-house support staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more robust, secure, and productive.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to offer 24x7 network tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, network monitoring can keep your IT network from painful and costly availability disruptions.
How Does My Business Begin Receiving Online Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.















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