Remote Computer Network Support Services for Scottsdale Small Office IT Networks
For small businesses and new ventures in Scottsdale or throughout the state of Arizona, Progent's online computer support specialists are ready to deliver expert and affordable system help the moment your company has to have it. More than 10 years of offering remote repair services has led to Microsoft Gold Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting capability and to fine tune remote access technology to solve network problems rapidly while eliminating the cost and lost productivity that comes with on-site service calls.
Even if your Scottsdale small business has a regular freelance consultant or maintains an in-house organization that can deal with the majority of computer issues, Progent’s Microsoft certified engineers provide an easy and seamless remote extension of your on-site resources in cases when your regular service personnel either don't have the availability or the expertise to handle sudden network crises or especially complex integration projects.
Details of Progent's Remote Computer Services for Scottsdale
Progent's online help, Internet-based repair, network security consulting, and system administration services offer small offices in Scottsdale or throughout the state of Arizona unparalleled leverage for your support investment. Whether you require occasional telephone support and remote network repair or ongoing Help Desk Call Center services and system administration, Progent's experts can provide your company enterprise-level IT support while permitting you to eliminate the expense and hassle of carrying a large internal IT staff. Highlights of Progent's National Remote Support program include:
Fast Phone Access to Microsoft Certified Support Specialists
Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to small offices in Scottsdale and is also ideal for networks in geographic regions of Arizona that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Gold Certified Partner support firm, Progent has access to a broad array of Microsoft support utilities, service databases, and on-going training.
By the Minute Billing to Minimize Expenses
Progent offers online support on a minute-by-minute billing plan, so you are charged only for the support you use. Progent requires no minimum charge for online service and requires no monthly retainer. This keeps you from facing big invoices for quick fixes.
Availability of Cisco Certified Network Infrastructure Professionals
As a Certified Partner for Cisco Systems, Progent can provide help from authorized professionals who have skill in designing, implementing, and managing networking solutions based on Cisco technology. Progent can offer a CCIE or CCNP to show you how to build fast, reliable, and protected connectivity for wireline and wireless networking.
Application Specialists Group
Progent's basic support services consist of system integration, MS Exchange consulting, system security planning, and Help Desk Call Center services. Progent's Application Experts group offers in-depth consulting expertise in specific business applications. Support available from the Application Experts staff includes:
By providing a convenient one-stop source for network generalists and specialists, Progent is able to deliver fast, cost-effective, and thorough information technology solutions that match the unique needs of your business.
Sophisticated Remote Connectivity Software
Protected online connectivity allows Progent's service professionals to observe exactly what your users see. This makes it easier to produce quick solutions to issues that could otherwise demand an expensive personal visit. Sophisticated online access software and expert technicians combine to enable Progent to resolve most network problems rapidly and economically. Progent is an industry leader in online support and remote system tracking.
Support for Popular VPN Products
Progent supports secure VPN connectivity for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN online access allows the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
Round-the-Clock Service for Maximum Network Availability
For small organizations with vital applications, Progent can provide round-the-clock remote technical services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure high system uptime.
Help Desk Call Center
Progent's Help Desk outsourcing programs are intended specifically for budget-constrained small companies whose clients require immediate access to a Help Desk service with effective telephone support and full escalation capability.
Benefits of Progent's Network Help for Small Companies in Scottsdale
Progent's remote network troubleshooting services allow your City# small business to realize the advantages of on-call, enterprise-class IT support without the cost of managing a full-time IT organization. Your information system will derive greater business worth by becoming increasingly available, efficient, and secure. Benefits to your business include:
Convenient remote extension of your local IT resources
With most small offices in Scottsdale or anywhere in Arizona, local computer service resources, whether made up of outside consultants or an in-house IT staff, can deal with the majority of network problems. However, serious problems can strike when local resources are overstretched or absent, and some trouble may stem from technology that is beyond the scope of your usual support people. In these instances, Progent's on-call service experts offer an easy, fast, and budget-friendly solution to augment your local resources and to transfer useful knowledge to improve your ability to deal with future issues in-house.
Reduced Dependence on Freelance Consultants
For IT maintenance, small offices commonly depend on independent freelance consultants. While freelance service people carry smaller overhead than big consulting firms and can afford to charge lower rates, they are often stretched too thin, making it hard to respond quickly to urgent situations. If a freelance service provider is occupied with another client, ill, on vacation, or in class, the absence of backup personnel may force your business to wait for help during an IT crisis. As your company grows, system downtime and trouble with critical software are more expensive. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent provides a ready source of reserve support experts to make sure your network is always up and running.
Create a Solid Foundation for Smooth Growth
New businesses typically begin with an information system implemented on a shoestring budget. Lacking a strong framework, band-aid fixes often get piled onto a weak foundation. As a network grows, reliability and scalability problems can impede the productivity of the business. These poorly designed environments need careful analysis, smart strategic planning, and wide IT expertise to upgrade to a system infrastructure that can deliver the stable foundation to meet critical business demands and facilitate future expansion.
Interact with Solution Providers Instead of Product Sellers
Small companies require guidance and technical training to negotiate an increasingly complex array of technology options capable of promoting business success and improving productivity. Businesses hardly need a network engineer who is trying to sell a specific vendor's technology. Network consulting and product sales can result in a scenario where the recommended
solution is designed around a predetermined product rather than the genuine needs of a small business. Progent avoids these dilemmas by offering just services rather than products. This enables Progent to match IT expertise with the best needs of customers.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, breadth of technical expertise, fine tuned remote support tools, and understanding of corporate IT enable small companies to avoid the limitations of exclusive reliance on smaller consulting firms, individual freelance consultants, or limited internal IT help.
Best Practices
Progent’s staff of Microsoft and Cisco qualified consultants average longer than a decade of real-world professional background, in the trenches of IT support, executing a broad variety of IT tasks for a large array of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its support team. This guarantees that you get not just world-class IT help, but also a support engineer with proven methods for applying technical knowledge to repair real-world IT problems quickly.
Value Pricing
Progent's pricing policy is to bill for remote service and on-site help by the minute. Consequently, you are charged only for received support. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no initialization charge and asks no retainer. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's small granularity does away with large invoices for quick repairs so you will not be tempted to allow simple problems to stay unaddressed.
Complete Records of IT Services
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or small support organizations who offer minimal documentation or specifics of tasks performed, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the support reports sent by every consultant to each customer. The practice of documenting and organizing service records results in more effective support and avoids a variety of typical misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to resolve problems that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent faces few competitors. Businesses who work with trusted independent service providers or who maintain in-house support staffs benefit when Progent passes on knowledge about new technology and proven processes to make their IT environments more reliable, protected, and efficient.
Remote Network Monitoring with Microsoft MOM
Progent is one of the only support firms to provide 24x7 network monitoring services powered by Microsoft Operations Manager. This package causes your computer support to be proactive instead of reactive. By uncovering potential issues before they result in downtime, network monitoring can save your IT network from painful and expensive availability disruptions.
How Does My Business Start Receiving Online Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for network help, visit Immediate Emergency Support.
If you are developing UNIX or Linux applications in an environment that has Microsoft Windows-based processors, PCs, and office productivity products, Progent offers comprehensive IT outsourcing that frees you to concentrate on your area of high-value expertise without the continual hassle of managing your company information system. By using smart network monitoring and by providing online and on-site support as your business needs it, Progent offers an economical alternative for managing an IT system that features high dependability, protection, and performance. Progent's UNIX/Linux developer assistance offerings feature full-service network support outsourcing, virtual server infrastructure, remote and in-personsupport and troubleshooting, proactive network monitoring services, and help desk support.
Fully Redundant Internet Network On-site Support Remote Support
Progent's Cisco-certified IT engineers can help you design an economical, 24x7 Internet configuration solution that can deliver non-stop Internet access via a broad array of fault tolerant Internet network products and services including non-stop BGP, transparent fail-over, and multiple Internet Service Providers. Progent can provide Cisco Certified Internetwork Expert consultants to help you apply the latest technology for 24x7 Internet connections to build an economical, fully redundant Internet interface with automatic failover and other features to deliver fault tolerant Internet access.
Progent's certified consultants can assist you you to evaluate the advantages of Windows Server 2008 for your company, create pilot systems and rollout strategies, integrate Windows Server 2008 with your IT infrastructure and applications, train your IT staff how to run new administration utilities, and provide ongoing consulting and support via budget-friendly options such as Help Desk Call Center support and online technical assistance.
The Cisco Unified Wireless Network infrastructure delivers affordable wireless solutions for business-critical mobility. Cisco's technology enables the identical level of protection, scalability, and maintainability for untethered networks that organizations expect in their tethered LANs. This involves built-in enterprise-class security that detects, blocks, and adapts in reaction to known and unknown security attacks. It includes integrated mobility services such as voice services, position services, visitor connectivity, and enhanced security. Cisco products have the versatility and expandability to meet the requirements of networks of all sizes, from small companies to large-scale corporations, for wireless campus environments or local offices. Cisco's Unified Wireless Network allows organizations to take advantage of the RF infrastructure to optimize business processes and enhance productivity via mobility. Cisco's wireless product families lower overall IT costs and streamlines LAN deployment, operations, and management. Wireless products that Progent provides expertise for include the Cisco Aironet 1230AG access points, Cisco Aironet 1500 outdoor mesh access points, Cisco Aironet 1300 Series bridges, the Cisco WLCM-E Routers, and the Cisco 2106 Series Wireless Network Controller.
Progent’s staff of Microsoft and Cisco certified consultants average longer than ten years of real-world industry experience, at the front lines of IT support, performing a wide variety of technical tasks for an extensive mix of customers. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting team. This ensures that you get not just expert technical skills, but also a consultant with field-tested methods for using technical knowledge to resolve actual network problems efficiently.
Microsoft Dynamics Customer Relationship Management helps small businesses build profitable customer relationships. Integrated Sales and Customer Service components allow in-house staff to share information to help improve selling success and offer consistent, effective customer service. Progent can configure the optimal server and communications infrastructure, including local and offsite wireless access, to support Microsoft CRM, and Progent's Experts Team can provide your San Francisco Bay Area small business with a certified MSCRM professional who can show you how to integrate Microsoft CRM with your marketing or customer service databases.
Progent’s Technical Response Center offers national remote assistance for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-certified support engineers offer phone help and remote direct computer connection to troubleshoot and resolve technical problems quickly and economically. The scope of technical expertise available from Progent's staff of nationwide support engineers allows Progent to escalate even the most difficult problems to competent experts as needed.
Progent’s Microsoft certified experts offer small and medium size businesses enterprise-class consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables companies to deliver critical software rapidly and reliably to appropriate users, lower product expense and stay compliant by determining patterns of usage, enhance Windows protection by improving your knowledge of vulnerability and by delivering targeted updates, manage your external workforce through accepted standards independent of connection or geography, and reduce operational costs by efficiently exploiting the administrative functions built into Windows. Progent’s SMS engineers can show you how to use SMS effectively for automated software and application installation, security patch administration, and asset monitoring management including software and appliance inventory.
Progent's certified Internet Security and Acceleration Server consultants have extensive backgrounds developing Microsoft-based security solutions for information systems with multiple locations, remote users, and line-of-business web-based applications. A Progent ISA Server consultant is ready to help your small company plan and implement a configuration of ISA Server 2004 that meets your IT protection needs without limiting your network.
