Fast and Affordable Remote Help for Scottsdale Information Networks
Immediate Phone Support for Scottsdale NetworksFor businesses in Scottsdale or anywhere in the state of Arizona, Progent offers remote support for networks based on any combination of Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have provided remote troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with challenging infrastructure problems, plus the services of CISA and CISSP-accredited security consultants to help with advanced security design and diagnostic issues.

Progent's remote support engineers provide exceptional value because they have the real-world background and have access to the sophisticated tools needed to solve most information system issues rapidly. Efficient support lowers direct expenses because solutions require fewer chargeable minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your company saves even more in indirect costs by minimizing or avoiding network downtime and related costs due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote technical support expertise is especially helpful for organizations that depend on public clouds for critical infrastructure or software like Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.

Progent's pricing model for online support is designed to stretch your network support dollar. Progent charges by the minute for phone assistance, so you are charged just for the services that you actually get. Unlike many online support companies, Progent asks for no initialization fee or minimum job duration. Progent's one-minute granularity and clean policy for pricing avoid scenarios where quick solutions manage to turn into substantial bills. Progent's penchant for dealing with problems efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an array of optimized tools and field-tested processes which promote the highest degree of effectiveness for remote technical support and troubleshooting for information systems of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the experts of Progent's remote service group to connect to your computer system remotely without violating network security.

Progent's advanced customer support database system keeps extensive histories describing the service that Progent's customers have been provided. Progent's team consultants have access to the history of services delivered to every customer by any consultant. This database of trouble tickets and solutions is organized as a quickly searchable proprietary knowledge base that enables Progent's remote support experts to share their knowledge with the whole team to make sure that the value of Progent's support grows daily. Progent's extensive list of accreditations and formal partnerships with major industry leaders such as Cisco and Microsoft open up other extensive support databases and permit priority access to manufacturers' in-house engineering staff so Progent's remote service specialists are able to arrive at the most efficient solutions promptly.

Online technical support services available from Progent to businesses in Scottsdale and anywhere in the state of Arizona include:

Special Consulting Services Available from Progent
Progent offers the services of world-class remote consulting experts for contract IT programs. Progent's rates for longer-term consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology allows clients to complete critical projects economically and on time. Progent's special online consulting services include:
  • Help Desk Call Center Support
    Progent's Help Desk service options for businesses with environments based on Microsoft, Cisco, Apple Mac, UNIX, or Linux products include full-service Call Center outsourcing, virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk outsourcing services are intended for businesses who lack the budget to build and maintain an in-house Help Desk but who require quick access to a reliable Help Desk with proficient phone assistance as well as the ability to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Help Desk consulting support can assist you in establishing an effective new Help Desk or revamping your established one, identifying or customizing Help Desk Call Center software to address the unique requirements of your business, or providing temporary phone support staff to supplement your internal Help Desk Call Center resources to handle unusually busy events such as software migrations, mass updates, or installing brand new applications.

    Progent's Call Center team of veteran information technology consultants offers your customers in Scottsdale or anywhere in the state of Arizona fast communication with a large support resource with substantial experience delivering phone help and online diagnostics for computer environments based on Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux components. Progent's mission is to earn the Help Desk Call Center the reputation as a significant driver of company productivity, and Progent's goal is to fix and not just track IT issues.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Consulting Group can supply online and in-depth consulting support and education in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office Word, and Microsoft Office Excel. To read more concerning Progent's consulting, custom programming, and training services, see Progent's Applications Experts Group.

  • ProSight DPS Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical files, applications and VMs that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory standards like IPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless management of mixed-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Scottsdale, or anywhere in the state of Arizona, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM for your business so that your IT maintenance is proactive and automated. By detecting emerging problems before they cause downtime, proactive monitoring can minimize stressful and expensive information system breakdowns. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple Mac environments, Windows environments, or systems that support a mix of OS platforms.
How Your Scottsdale Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote support with Microsoft Windows, Mac OS X, or Linux computer systems, go to Progent's Urgent Phone-Based Support, phone 1-800-993-9400, or go to Contact Progent. For organizations and startups in Scottsdale or anywhere in the state of Arizona, Progent's online network support engineers are ready to provide expert and affordable IT help the moment your company needs it. More than a decade of offering online technical assistance has earned Microsoft Gold Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to repair IT problems quickly while avoiding the cost and lost time associated with on-site service visits.

Even if your Scottsdale business relies on a regular independent support technician or maintains an in-house organization that can deal with typical network issues, Progent’s Microsoft and Cisco certified consultants can provide an easy and seamless virtual extension of your local resources in cases when your regular service personnel either don't have the availability or the knowledge to handle unexpected network crises or particularly tough integration projects.

Benefits of Progent's IT Support for Businesses in Scottsdale
Progent's online network troubleshooting services enable your Scottsdale business to experience the benefits of timely, enterprise-class network support without the expense of managing an in-house IT staff. Your network will derive added business worth by being increasingly available, efficient, and secure. Advantages to your business include:

  • Seamless virtual expansion of your local support resources
    For most companies in Scottsdale and throughout Arizona, nearby computer support resources, whether consisting of independent consultants or a full-time maintenance staff, can take care of typical technical issues. On the other hand, major troubles may spring up when your regular support personnel are too busy or absent, and some problems may involve IT products that is beyond the scope of your local service personnel. In these instances, Progent's online support experts give you a convenient, fast, and budget-friendly way to augment your regular resources and to pass on valuable knowledge to improve your ability to deal with downstream problems locally.

  • Less Reliance on Individual Service Providers
    For IT maintenance, smaller organizations commonly depend on independent freelance consultants. While freelance consultants have smaller internal costs than big support organizations and can afford to charge lower rates, they are sometimes overbooked, making it hard to respond rapidly to urgent situations. If an independent service provider is busy with another client, sick, on a trip, or in class, the lack of fallback help may require your company to go without assistance during an IT crisis. As your network expands, system unavailability and problems with critical software are more costly. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers a dependable source of backup service expertise to insure your network stays up and running.

  • Create a Scalable Basis for Seamless Growth
    Organizations often begin with an information system created on a shoestring budget. Without a robust infrastructure, slap-dash repairs often get piled onto an unstable foundation. When a network grows, stability and scalability problems can hinder the success of the business. Such poorly built environments require proper analysis, smart strategic planning, and wide IT expertise to upgrade to a network architecture that can offer the stable foundation to meet critical business demands and facilitate downstream expansion.

  • Work with Solution Providers Instead of Product Resellers
    Smaller companies need advice and technical training to navigate through an ever more complex array of product alternatives available for accelerating business success and enhancing productivity. These companies do not need a network engineer who is trying to earn a commission on a certain vendor's products. IT support and product sales can result in a situation where the proposed solution is built around a predetermined product rather than the genuine needs of a business. Progent avoids these conflicts of interest by selling just services instead of products. This enables Progent to match IT consulting with the real interests of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, range of technical background, refined remote support tools, and understanding of corporate IT allow offices to avoid the limitations of exclusive reliance on smaller service organizations, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

  • In-depth Knowledge of Microsoft's Complete Family of Servers
    Progent offers in-depth expertise for Microsoft’s leading server products with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support services, Windows Server 2008 expertise, Windows 2003 upgrades, Microsoft Exchange 2016 planning and deployment, Exchange 2013 consulting, Microsoft Exchange Server 2010 support, Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for online support and in-person help per minute. Consequently, you are charged exclusively for received services. Progent does not impose a higher rate for after-hours or priority support, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and requires no retainer for services provided during normal working hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for quick fixes so you won't be forced to permit simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent faces few competitors. Businesses who work with familiar freelance consultants or who maintain internal support personnel benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more robust, protected, and efficient.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to provide 24x7 remote monitoring services based on MS Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By anticipating potential problems before they cause lost productivity, network monitoring can keep your IT network from stressful and costly service losses.
How Does Our Company Start Getting Online Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.

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