Fast Remote Technical Support for Scottsdale Information Networks
Urgent Remote Help for Scottsdale SystemsFor organizations in Scottsdale or anywhere in the state of Arizona, Progent provides remote support for computer systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified consulting experts have provided remote support to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to handle complex infrastructure issues, as well as the assistance of CISA and CISSP-certified cybersecurity experts to help with advanced security architecture and troubleshooting jobs.

Progent's online technical support experts offer excellent value due to the fact that they possess the practical background and have access to the sophisticated technology needed to solve the majority of information system issues rapidly. This reduces direct costs since service calls accumulate fewer chargeable minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your company saves even more in incidental expenses by reducing or avoiding network downtime and related losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote consulting experience is especially important in environments that are dependent on public clouds for vital infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's billing model for online help is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the support that you receive. In contrast to typical online service organizations, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute granularity and clean policy for pricing prevent scenarios where quick fixes manage to end up as big bills. Progent's penchant for dealing with technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a set of customized tools and field-proven processes that ensure the maximum degree of efficiency for remote consulting and repair for IT networks of all sizes. Progent offers secure Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the experts of Progent's remote service group to connect to your environment remotely without compromising system security.

Progent's sophisticated service reporting application includes thorough records of the support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the specifics of all help delivered to every Progent customer by every consultant. This database of issues and fixes is organized as an easily accessible support knowledge base that allows Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services improves over time. Progent's extensive list of accreditations and working associations with key technology companies such as Cisco and Microsoft make available other massive technical support knowledge bases and permit quick access to vendors' internal support staff so Progent's online service experts can arrive at optimal resolutions promptly.

Online technical support services available from Progent to companies in Scottsdale and anywhere in the state of Arizona include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price services designed to enable small and mid-size businesses to utilize the same cutting-edge technology used by some of the world's leading corporations. Progent's ProSight portfolio of network management outsourcing services covers all critical aspects of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the entire threat progression including filtering, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer economical multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist your business to plan and implement a ProSight ESP environment that meets your organization's specific needs and that allows you prove compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and allows fast recovery of vital files, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to deliver centralized control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating tedious network management processes, WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding devices that require critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your designated IT management personnel and your assigned Progent engineering consultant so any potential issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and safeguard data about your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time spent looking for vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, improved compliance with data security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your company's preparedness either to stop or recover rapidly from a ransomware incident. Progent will work with you directly to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to build a cost-effective security and backup/recovery environment that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract information technology projects. Billing rates for longer-term development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these important fields of computer technology allows customers to complete critical projects within budget and on time. Progent's special online consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center service options for businesses with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are designed for organizations who don't have the budget to create an internal Help Desk but who want fast communication with a dependable Call Center with professional telephone support as well as the technical depth to escalate complex tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and acts as a seamless extension of your established Help Desk resources. Progent's Virtual Help Desk Call Center can operate as a an escalation resource to resolve complex technical challenges, or be ready in hectic instances when your regular service providers are overwhelmed.

    Progent's Help Desk Call Center staff of veteran network experts provides your computer users in Scottsdale or anywhere in the state of Arizona quick communication with an efficient support group with years of experience offering phone consulting and remote diagnostics for computer environments based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk perception as a significant driver of company productivity, and Progent's policy is to fix and not just document technical issues.

  • Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting Group can supply remote advanced engineering expertise and education in special application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for popular Microsoft business applications including Microsoft CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To read more about Progent's expertise, custom development, and education services, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and install a new implementation of System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Scottsdale, or anywhere in the state of Arizona, online hybrid network monitoring by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your business so that your network maintenance is proactive rather than reactive. By detecting emerging trouble spots before they cause full-scale emergencies, remote monitoring can minimize stressful and expensive network crises. Progent can also use network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows networks, or networks that incorporate a mix of OS platforms.
How Your Scottsdale Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Scottsdale or anywhere in the state of Arizona, Progent's online network support engineers can provide expert and affordable IT support whenever your organization has to have it. More than a decade of providing remote repair services has earned Microsoft Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote access technology to repair network problems rapidly while avoiding the expense and lost time associated with on-premises service visits.

Even if your Scottsdale organization works with a regular freelance support technician or employs a full time organization that can deal with typical computer problems, Progentís Microsoft certified engineers are available to provide a convenient and transparent virtual expansion of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the experience to fix sudden system emergencies or especially complicated integration problems.

Benefits of Progent's Network Help for Offices in Scottsdale
Progent's online support services allow your Scottsdale organization to enjoy the benefits of on-call, expert network support without the expense of maintaining an in-house IT staff. Your information system will derive greater strategic value by being increasingly available, efficient, and protected. Advantages to your company include:

  • Convenient remote expansion of your on-site IT resources
    For most businesses in Scottsdale or anywhere in Arizona, nearby computer support providers, whether made up of outside consultants or an in-house maintenance staff, can resolve typical technical problems. On the other hand, serious problems can occur when local support personnel are too busy or absent, and some problems may stem from IT products that is unfamiliar to your onsite service technicians. In these situations, Progent's online support specialists offer an easy, fast, and budget-friendly solution to augment your local help and to pass on valuable knowledge to increase your capability to resolve downstream problems locally.

  • Less Reliance on Individual Consultants
    For network support, smaller offices commonly rely on independent freelance service providers. Although freelance consultants carry smaller overhead than big consulting companies and can often charge lower rates, they are often overbooked, making it impossible to respond rapidly to urgent situations. If a freelance consultant is busy with another client, sick, on a trip, or in class, the lack of fallback help may require your business to go without assistance during an emergency. As your business expands, system downtime and trouble with vital software are more costly. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides a reliable source of backup service expertise to make sure your network stays available.

  • Build a Solid Basis for Seamless Growth
    Companies typically begin with an IT architecture implemented on a shoestring budget. Lacking a robust infrastructure, band-aid repairs can get piled onto a weak foundation. When a network grows, reliability and scalability problems can impede the success of the organization. Such badly built systems require careful analysis, smart strategic planning, and broad-based technical expertise to upgrade to a system infrastructure able to offer the stable foundation to handle critical business requirements and facilitate future expansion.

  • Work with Solution Providers Rather Than Technology Sellers
    Smaller organizations need guidance and technical education to negotiate an increasingly complicated array of technology alternatives available for accelerating business success and improving efficiency. They hardly need a network engineer who is attempting to sell a specific vendor's products. Network support and product sales can lead to a situation where the proposed solution is designed around a predetermined product rather than the genuine requirements of a client. Progent avoids these conflicts of interest by offering just services instead of products. This allows Progent to match technical consulting with the best needs of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of IT knowledge, fine tuned support tools, and familiarity with corporate IT allow offices to escape the pitfalls of exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal resources.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of real-world industry background, at the forefront of IT support, executing a wide variety of IT projects for an extensive mix of clients. Each Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting personnel. This ensures that you get not just expert IT help, but also a consultant with proven methods for using computer knowledge to repair actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-premises help per minute. Consequently, you are billed exclusively for delivered support. Progent does not impose a higher rate for off-hours or emergency support, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent applies no service activation fee and requires no monthly commitment for support services delivered during normal working hours. Many support firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast fixes so you will not be tempted to allow simple problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed services. Unlike many independent consultants or local support organizations who offer minimal documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service reports sent by each consultant to every customer. The practice of documenting and archiving support activity allows more effective support and eliminates a variety of common misfortunes such as when a service client is virtually held captive to a consultant who refuses to let go of vital service information.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock system tracking services powered by Microsoft Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating possible problems before they result in lost productivity, system monitoring can save your IT network from painful and costly service losses.
How Does Our Company Start Getting Remote Computer Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.















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