Fast Phone Consulting for Scottsdale UNIX, Linux, or Solaris NetworksFor small and midsize companies located in Scottsdale or anywhere in the state of Arizona, Progent provides technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Windows platforms. Progent has delivered remote troubleshooting to companies in every state in the United States. (See Progent's customer testimonials). Progent also offers the consultation CCIE-qualified engineers for challenging connectivity issues, as well as the services of CISSP-certified security consultants to help with advanced security design and disaster recovery planning.

Progent's online support services offer exceptional value because they are equipped with the real-world experience and the sophisticated tools to solve the majority of network issues quickly. Efficient support reduces direct expenses because service calls take up fewer chargeable minutes. Online help also avoids the cost of dispatching a consultant to your location. Your organization benefits additionally with incidental expenses by reducing or eliminating network downtime and related costs due to business discontinuity, upset clients, unproductive workers, and de-focused executives.

Progent's billing policy for online help is structured to maximize the impact of your network support investment. Progent charges by the minute for telephone-based consulting, so you pay only for the support that you receive. Unlike many remote support firms, Progent requires no initialization charge or minimum job duration. Progent's one-minute granularity and simple model for billing prevent scenarios where speedy. minor repairs manage to end up as major tabs. Progent's penchant for handling technical issues quickly translates into your company conserving money.

Progent's Remote Support Tools
Through years of experience, Progent has developed an arsenal of optimized technologies and proven methodologies that permit the maximum degree of effectiveness for remote technical support and repair for small and midsize business computer networks. Progent provides protected Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Secure VPN technology enables the experts of Progent's Technical Response Center to interface to your computer system remotely without breaching system security.

Progent's proprietary technical support reporting application maintains extensive documentation of the service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the history of assistance rendered to every Progent customer by any consultant. This archive of trouble tickets and resolutions is structured as a quickly exploitable support knowledge base that permits Progent's remote technical professionals to share their knowledge with the whole team to ensure that the value of Progent's technical support grows over time. Progent's high-level accreditations and working associations with major technology companies such as Cisco and Microsoft permit access to other vast technical databases and allow quick response from manufacturers' internal engineering staff so Progent's remote consulting experts are able to find the most efficient resolutions promptly.

Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To get started with Progent's phone support in Scottsdale or anywhere in Arizona or to learn additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, go to Immediate Emergency Support.

Phone-based Network Support Services Provided by Progent
Progent's remote support professionals have certified skills in a comprehensive set of technologies. This breadth of technical skills permits Progent's engineers to resolve almost any emergency likely to crop up in a small or midsize business information system. Certifications awarded to Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, and Design Professional.

To provide assistance to clients with mixed-OS environments, Progent also offers the services of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) engineers.

Online technical support services available from Progent to customers in Scottsdale and anywhere in the state of Arizona include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple macOS and OS X online support services address a wide range of computer technology including network architecture, email solutions, system and process security, UNIX and Windows coexistence, virtual server technologies for server economization and easy administration, and transitioning from older systems to the latest Windows or Linux-based environments. Progent's team-oriented approach to resolving technical issues enables quick escalation, if necessary, to consultants with task-relevant experience to handle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support expense.

    Progent's UNIX/Linux consultants can offer urgent online help for analyzing problems within UNIX/Linux systems based on popular variants of UNIX such as:

    Important Linux versions for which Progent offers expert support include:

  • Talk to a Cisco CCIE for Complex Network Problem Solving
    Cisco CCIE Engineers for Scottsdale, ArizonaThe Cisco CCIE certification is the top recognition for networking consultants, and certifies a person's technical knowledge at the master level. Cisco qualified CCIEs can handle even the most stubborn challenges associated with network planning, deployment, management, protection, and troubleshooting. Cisco CCIEs operate closely with Cisco's in-house engineers in isolating problems with IOS network administration tools and coming up with workarounds or locating program patches. Cisco qualified CCIEs offer exceptional cost-effectiveness since their deep expertise permits them to solve even the most complex problems rapidly. In many instances, less qualified consultants can wrestle for many hours or days with the same problems that a Cisco CCIE can dispose of in a few minutes. Few support organizations make Cisco CCIEs available to assist small and medium sized businesses. Progent offers fast telephone access to a CCIE so your company can get immediate assistance for severe network infrastructure issues that are hurting worker productivity but are outside the experience of your ordinary computer support personnel. Progent's Cisco-qualified CCIE engineers can tie into your computer system using advanced remote troubleshooting tools to provide fast, safe, and affordable analysis and repair. Progent's CCIEs offer expertise in all of Cisco's top-selling selection of networking appliances such as PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.

  • Certified MS Windows Experts
    Windows Expertise for Scottsdale, ArizonaProgent's Microsoft-certified online service professionals can deliver computer troubleshooting and consulting support for all Microsoft server products. Progent is a Microsoft Partner and can provide your company the expertise of consulting professionals who can assist your company with a broad range of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange 2016 Server migration, Exchange 2013 consulting, Microsoft Exchange 2010 monitoring and support, SharePoint Server application development, Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Microsoft Communications Server 2007 troubleshooting, Forefront TMG 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server planning, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a full range of online desktop consulting and support services such as Windows 7 migration help, moving to 64-bit desktop applications, configuring Microsoft Office 2010, and automating Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Certified System Security Professionals
    CISSP Qualified System Security Experts for Scottsdale, ArizonaProgent's accredited CISM and CISSP network security engineers offer a range of system protection solutions to bolster the protection of your UNIX/Linux, Solaris, Apple Mac or Windows environment against internal or external threats or assist your business to recuperate rapidly following a serious penetration. Security solutions available from Progent include: thorough security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick recuperation from malicious attacks; integrating firewalls; designing secure techniques for off-site and mobile access; defending your messaging system against spam and DHA attacks; and establishing round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote consulting services to help companies of all sizes connect their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can help you to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid topologies that utilize on-premises IT assets along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering advanced consulting expertise remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Special Support Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for special IT projects that small businesses frequently request. Progent's charges for ongoing consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these important fields of computer technology enables clients to complete critical projects within budget and on schedule. Progent's special online engineering solutions include:
  • Call Center Support
    Progent's Call Center service offerings for small organizations with environments that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Call Center outsourcing services are designed for smaller organizations who don't have the money or time to create an in-house Call Center but who want fast communication with a dependable Help Desk with professional telephone support as well as the technical depth to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Call Center is designed for larger businesses and operates as a transparent supplement to your current Call Center staff. Progent's Virtual Help Desk Call Center can act as an escalation resource to handle complex network issues, or be available in hectic instances when your other support engineers are too busy.

    Progent's Help Desk Call Center consulting support can support you in building an efficient new Call Center or enhancing your current one, identifying or enhancing Help Desk Call Center software products to meet the special requirements of your corporation, or providing occasional phone support staff to supplement your internal Help Desk group to deal with demanding scenarios like software migrations, major upgrades, or rolling out new applications.

    Progent's Help Desk staff of seasoned network consultants offers your clients in Scottsdale or anywhere in the state of Arizona rapid assistance from a large support resource with substantial experience delivering phone consulting and remote diagnostics for IT systems powered by UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk perception as a crucial driver of company success, and Progent's aim is to solve instead of merely track network issues.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team provides online advanced engineering expertise and training in special application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for familiar Microsoft applications such as Microsoft CRM, Project, Microsoft Office Word, and Microsoft Office Excel. To read more about Progent's consulting, custom development, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.

    Progent's Apple Mac experts can nurture the artistic aspect of Mac environments by providing phone-based help support and education in graphics, audio, and video. Progent's consultants can provide help in a large selection of Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with special projects such as capturing or digitizing audio or video or integrating an audio/video post production studio.

    Online Network and Server Monitoring Support
    Progent offers businesses in Scottsdale, or anywhere in the state of Arizona, online network monitoring services powered by MS Operations Manager IT infrastructure monitoring, customized by Progent to suit your environment so your computer support is proactive and automated. By uncovering possible issues before they expand into downtime, proactive monitoring can avoid stressful and costly information system breakdowns. Progent can also utilize network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or networks powered by a variety of OS platforms.

How Your Scottsdale Business Can Contact Progent's Remote Service Professionals
To contact Progent about emergency remote support with UNIX, Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent.

© 2002- 2019 Progent Corporation. All rights reserved.