UNIX and Linux Online Emergency Help for Scottsdale Small Business Information Networks
For small and midsize companies located in Scottsdale or anywhere in the state of Arizona, Progent provides 24x7 online help for computer systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a mix of UNIX and Microsoft platforms. Progent has provided online troubleshooting to companies in every state in the United States. Progent also offers the expertise of Cisco Systems CCIE-certified engineers for complex connectivity problems, as well as the assistance of CISSP-accredited security consultants to help with high-level security design and diagnostic jobs.
Progent's remote technical support services offer excellent value due to the fact that they have the practical background and the advanced tools to resolve the majority of information system issues rapidly. Efficient support lowers immediate expenses since solutions take up fewer chargeable minutes. Online support also avoids the cost of sending a consultant to your office. Your company benefits additionally with indirect expenses by reducing or eliminating network outages and associated costs resulting from business discontinuity, upset clients, idle workers, and distracted management.
Progent's pricing policy for online help is structured to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you are charged only for the support that you actually get. Unlike many online service organizations, Progent asks for no startup charge or minimum job duration. Progent's per-minute granularity and clean model for pricing prevent scenarios where fast solutions manage to turn into big bills. Progent's skill at dealing with problems quickly translates into your company conserving cash.
Progent's Remote Service Technologies
Through years of experience, Progent has developed an arsenal of customized tools and field-proven methodologies that ensure the highest level of efficiency for remote help and troubleshooting for small and midsize company IT networks. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco Systems, Netscreen and Watchguard. Secure VPN connectivity enables the experts of Progent's remote service group to access your company's system without violating network security.
Progent's sophisticated customer support database application keeps comprehensive histories describing all support that Progent's customers have received. Progent's team service personnel have the benefit of the history of support delivered to every client by any Progent engineer. This archive of problems and fixes is stored as a readily searchable internal database that enables Progent's remote support professionals to communicate their experiences company-wide to ensure that the quality of Progent's support services grows daily. Progent's high-level accreditations and formal relationships with major technology companies including Cisco and Microsoft permit access to other extensive technical support knowledge bases and to vendors' internal product engineers so that Progent's remote service experts can determine optimal resolutions quickly.
Initiate Online UNIX/Linux, Sun Solaris, or Apple Mac OS X Computer Support. Assistance from Progent
To initiate Progent's phone services in Scottsdale or anywhere in Arizona or to learn more about Progent's phone support options, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for network support, visit Immediate Emergency Support.
Online Technical Support. Network Support Services Provided by Progent
Progent's remote technical service experts offer credentials in a comprehensive array of technologies. This broad range of capability enables Progent's consultants to resolve almost any problem likely to crop up in a small company information system. Credentials held by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Help Desk Specialist, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional, and Design Professional.
Phone-based support available from Progent to small businesses in Scottsdale and anywhere in the state of Arizona include:
UNIX, Linux, Sun Solaris, and Mac OS X Expertise
Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X phone-based consulting services cover a wide spectrum of information technology including system infrastructure, email systems, network and operational security, UNIX and Microsoft Windows coexistence, VMware technologies for server hardware economization and easy management, and transitioning from legacy applications to MS Windows or Linux solutions. Progent's team-oriented approach to resolving technical issues promotes quick escalation, when required, to engineers with task-relevant experience to tackle complex scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers support expense.
Progent's UNIX and Linux consultants can offer urgent remote assistance analyzing problems affecting UNIX/Linux networks based on popular derivatives of UNIX including:
Contact a Cisco CCIE for High-level Infrastructure Problem Solving The Cisco CCIE credential is the highest accreditation for network professionals, and validates a consultant's network technology knowledge at the master level. Cisco qualified CCIEs know how to handle even the most stubborn challenges surrounding network infrastructure design, deployment, management, security, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network management tools and developing workarounds or locating program updates. CCIEs offer exceptional cost-effectiveness since their broad expertise allows them to resolve the most intractable problems rapidly. In typical instances, less qualified engineers can wrestle for many hours or days with the same problems that a CCIE can resolve in minutes.
Few consulting providers make Cisco CCIEs available to assist small and mid-size businesses. Progent offers quick phone access to a Cisco-qualified CCIE so you can get urgent support for serious network infrastructure issues that are impacting worker efficiency but are not within the comfort zone of your local network service group or consultant. Progent's CCIE consultants can tie into your computer system via sophisticated on-line troubleshooting technology to provide efficient, safe, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer expertise in all of Cisco's top-selling selection of connectivity products including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and integrated services routers, wireless access points, VoIP phones and systems, Catalyst family switches, as well as Virtual Private Network solutions.
Authorized Microsoft Windows Support Progent's Microsoft-qualified remote support professionals can provide network troubleshooting and IT support for all Microsoft server and business application technology. Progent is a Microsoft Gold Certified Partner consulting company and can offer your organization the services of support engineers who can show you how to configure, troubleshoot and administer the entire family of MS Servers such as Windows 2003 Server, SQL Server, ISA Server 2006, Biztalk Server, Microsoft Commerce Server, Content Management Server, Small Business Server, Microsoft Exchange Server 2007, Microsoft Application Center, Microsoft SharePoint Services, Project Server, and System Center Operations Manager 2007 and 2005.
CISSP and ISSAP Qualified System Security Consultants Progent's accredited CISSP, ISSAP, and CISM security consultants can provide a variety of security services that can improve the immunity of your UNIX, Linux, Solaris, Mac or Windows network against attacks or help your business to recuperate quicky following a serious breach. Security solutions offered by Progent cover thorough network security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from malicious attacks; configuring firewalls; building secure techniques for off-site and mobile access; securing your email infrastructure from spam and DHA attacks; and offering round-the-clock network monitoring.
Additional Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special IT programs that small companies often request. Billing rates for longer-term consulting projects are determined according to the level of expertise of the consultants assigned. Progent's experience with these important areas of computer technology enables clients to execute critical initiatives economically and on schedule. Progent's special remote consulting services include:
Help Desk Expertise
Progent's Help Desk Call Center support programs for small and midsize organizations with networks that incorporate UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Help Desk outsourcing services are well suited for smaller businesses who don't have the resources to assemble and manage an in-house Help Desk Call Center but who require quick access to an efficient Call Center with proficient telephone support as well as the expertise to escalate the most challenging problems to high-level engineers.
Progent’s Virtual Call Center is intended for bigger businesses and serves as a transparent reinforcement of your established Helpdesk staff. Progent's Virtual Help Desk can operate as a an escalation resource to resolve the most difficult network issues, or be available in hectic circumstances when your other resources are swamped.
Progent's Call Center consulting services can aid you in building an effective new Call Center or improving your existing one, evaluating or customizing Call Center software products to handle the particular requirements of your corporation, or providing temporary phone support staff to supplement your internal Help Desk Call Center group during unusually busy situations such as software transitions, major updates, or rolling out new applications.
Progent's Call Center team of seasoned information technology professionals gives your customers in Scottsdale or anywhere in the state of Arizona immediate assistance from an efficient network service resource with years of background offering telephone-based support and online troubleshooting for networks that incorporate UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft components. Progent's mission is to earn the Call Center perception as a major enabler of company success, and Progent's intent is to fix instead of simply report network problems.
Business Applications Support: Training, Custom Development, and Troubleshooting
Progent's Applications Consulting Group provides phone-based advanced engineering expertise and training in specific business application fields that include ERP, MRP, accounting system customization, and CRM. Progent also offers expertise, custom development, and education for Microsoft applications including Microsoft CRM, Office Project, Microsoft Word, and MS Excel. To read more concerning Progent's consulting, custom programming, and education services for UNIX/Linux, Solaris, Apple Mac, or Microsoft applications, see Progent's Applications Experts Services.
Progent's Apple Mac consultants can nurture the artistic components of Macintosh environments by delivering remote consulting support and training in imaging, audio, and motion video. Progent's consultants offer help in a range of Apple Mac creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac experts can also assist you with common projects such as scanning or digitizing audio/video or integrating an audio/video production studio.
Online Network and Server Monitoring Services
Progent can provide businesses in Scottsdale, or anywhere in the state of Arizona, remote computer system monitoring support centered around MS Operations Manage (MOM), customized by Progent to accommodate your business so that your computer maintenance is proactive and automated. By spotting emerging problems before they grow into full-scale emergencies, proactive monitoring can head off inconvenient and costly service breakdowns. Progent can also assist with network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft Windows networks, or environments powered by a mix of operating systems.
How Your Scottsdale Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency phone-based help with UNIX/Linux, Sun Solaris, or Apple Mac environments, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or email information@progent.com.
Progent's Juniper Networks experts can help you configure and support Juniper NetScreen Firewalls and Juniper IPSec VPN products and Juniper Security Manager utilities for Netscreen Firewalls. In addition to offering configuration support for
Juniper Firewalls and Juniper VPN products, Progent's CISSP qualified security experts and CISM certified consultants can show you how to create a comprehensive security plan and build protection into your business operations.
Progent's Microsoft and Cisco certified network support engineers offer a broad array of expertise concerning the fundamental computer technologies needed by small business IT systems. Progent's main services include network integration, Microsoft Exchange consulting, network protection expertise, and Help Desk outsourcing. Progent's Application Experts Team offers professional consulting expertise in specific application areas including ERP, MRP, accounting system customization, Customer Relationship Management, Microsoft CRM, Microsoft Project, Word, and Microsoft Excel. Progent can also provide small organizations with part-time CIO services.
With the Catalyst line of switches for small and medium-sized businesses, Cisco allows organizations to gain the full benefits of bringing intelligence into their networks. Cisco's switch technology makes it possible to enable features to make your IT network highly robust to handle real-time needs, expandable to support future growth, secure enough to guard restricted information, and capable of prioritizing and managing traffic flows to streamline system performance. Progent's CCIE certified engineers can show you how to pick out and deploy Catalyst switches that make sense for your business. Also, Progent's CISM and CISSP certified security specialists can help you develop a comprehensive security plan and set up Cisco switches so they powerfully enforce your security policies. Catalyst switches that Progent supports include Cisco's Catalyst 2950 switches, Cisco Catalyst 3750 switches, Cisco Catalyst 4948 switches, and Catalyst 6500 switches.
Years of background with Microsoft's email technology makes Progent among the most knowledgeable IT consulting companies in California for integrating messaging solutions based on Exchange 2000 Server. Progent is skilled in helping small companies get all the benefits of Microsoft Exchange Server under typical scenarios such as upgrading from Microsoft Exchange 5.5 Server, moving from an ISP-based or POP3 Email environment, and outsourcing your Microsoft Exchange Server administration.
Progent provides the help of Microsoft and Cisco-certified IT consulting experts to offer customers affordable ways to help businesses maximize the value of Microsoft and Cisco products. For networks that range from remote offices to nationwide corporations, Progent's expert consultants can help you enhance your network's e-mail infrastructure, protection, availability, performance, and network management.
Progent is committed to information transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their scope, Progent can focus on offering hard-to-find services where Progent has few competitors. Small businesses who work with trusted independent service providers or who employ internal support staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more robust, protected, and efficient.
Progent’s Microsoft certified experts provide a range of consulting services for Microsoft Dynamics GP 10.0. Microsoft Dynamics GP 10.0 is a Microsoft financial package and business management solution based, like all Microsoft accounting solutions, on the scalable and popular foundation of Microsoft Windows technology. Great Plains 10.0, the latest version of Microsoft accounting products in the Great Plains Accounting family, provides an affordable solution for managing and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and human resources. Microsoft Dynamics Great Plains is easy to install and integrate, and with its modular approach you can purchase only the capability you currently require, with the ability to expand clients and increase functionality when necessary. Progent’s Microsoft Dynamics GP 10.0 Software support engineers can show you how to deploy, configure and administer Microsoft Dynamics Great Plains 10.0 as well as older versions of Great Plains including Microsoft Dynamics GP 9.0 and Microsoft Great Plains 8.0.
Microsoft CRM helps small companies build positive client interactions. Integrated Sales and Customer Service components allow employees to share data to help promote selling success and deliver consistent, effective customer service. Progent can configure the optimal network environment, including mobile wireless access, to back Microsoft CRM, and Progent's Experts Team can supply your San Francisco Bay Area company with a certified MSCRM consultant who can help you combine Microsoft CRM with your marketing or customer support data.
Progent offers nationwide urgent help and troubleshooting services for businesses who run Solaris networks or whose IT systems feature a mix of Solaris and Microsoft products. Remote IT help provides optimum leverage for your IT dollar by preserving user efficiency and limiting the time charged for computer repair services. Advanced online access tools and skilled service specialists and engineers combine to enable Progent to handle most IT problems without wasting time and money by traveling to your location. In the vast majority of cases your IT issues can be remediated by telephone or through a combination of telephone help and online connectivity. Progent can make available Cisco CCIE infrastructure engineers and CISM qualified security professionals to assist with the toughest network issues.
Progent is a pioneer in economically providing enterprise-class network support to small companies. Progent's achievement in handling the network support needs of the historically underserviced small business market is the cumulative outcome of major technical and process breakthroughs that have removed a great deal of the traditional expenses out of managing IT service, injected unmatched professional expertise into the IT service mechanism, and significantly accelerated the solution process.
Progent’s Technical Response Center offers national remote assistance for Windows and Cisco-based small business IT networks. Progent's Microsoft and Cisco-certified service professionals offer telephone help and remote secure computer connection to troubleshoot and resolve technical problems rapidly and affordably. The breadth of technical experience represented by Progent's team of country-wide support professionals makes it possible to escalate even the toughest problems to appropriate experts as required.
Microsoft Windows SUS enables IT managers to install and track the latest Microsoft patches and security releases to Windows Server 2000, Microsoft Windows Server 2003, and Windows XP operating systems. By using Microsoft Software Update Services, IT personnel can fully and easily manage the installation of patches that are released via Microsoft Update to servers and workstations in a company. Progent can assist you with technical details of the initial configuration of Microsoft Software Update Services such as planning the Microsoft SUS deployment, configuring client's computers, establishing the Group Policy parameters, and making sure your Microsoft WSUS GPO is linked to an Active Directory container that makes sense for your system environment.
Progent offers voice services from AT&T, Broadwing, and Speakeasy. Voice services available through Progent include long distance, toll-free, local, teleconference and web meeting, VoIP, and wireless. Progent can also show you how to integrate voice and VoIP services into your computer network and your operations processes so that your organization gets all the advantages of the exciting convergence of voice and data solutions. Progent can deliver a full range of Voice over IP consulting support to give your company a competitive advantage and a smooth growth path as communications technology evolves.
For small and midsize companies located in Scottsdale or anywhere in the state of Arizona, Progent provides 24x7 online help for computer systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a mix of UNIX and Microsoft platforms. Progent has provided online troubleshooting to companies in every state in the United States. Progent also offers the expertise of Cisco Systems CCIE-certified engineers for complex connectivity problems, as well as the assistance of CISSP-accredited security consultants to help with high-level security design and diagnostic jobs.
The Cisco CCIE credential is the highest accreditation for network professionals, and validates a consultant's network technology knowledge at the master level. Cisco qualified CCIEs know how to handle even the most stubborn challenges surrounding network infrastructure design, deployment, management, security, and repair. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's in-house support staff in analyzing anomalies with Cisco IOS Software network management tools and developing workarounds or locating program updates. CCIEs offer exceptional cost-effectiveness since their broad expertise allows them to resolve the most intractable problems rapidly. In typical instances, less qualified engineers can wrestle for many hours or days with the same problems that a CCIE can resolve in minutes.
Progent's Microsoft-qualified remote support professionals can provide network troubleshooting and IT support for all Microsoft server and business application technology. Progent is a 
Progent's accredited CISSP, ISSAP, and CISM security consultants can provide a variety of security services that can improve the immunity of your UNIX, Linux, Solaris, Mac or Windows network against attacks or help your business to recuperate quicky following a serious breach. Security solutions offered by Progent cover thorough network security analysis utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Nikto; rapid recuperation from malicious attacks; configuring firewalls; building secure techniques for off-site and mobile access; securing your email infrastructure from spam and DHA attacks; and offering round-the-clock network monitoring.
