Fast and Affordable Online Help for Scottsdale Computer Systems
Fast Remote Support for Scottsdale SystemsFor organizations located in Scottsdale or anywhere in Arizona, Progent offers online support for computer systems powered by Microsoft, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle challenging infrastructure problems, plus the assistance of CISA and CISM-certified security consultants to handle advanced security architecture and diagnostic jobs.

Progent's online technical support experts offer exceptional value because they have the practical background and have access to the sophisticated tools needed to resolve the majority of network issues rapidly. This lowers immediate expenses since service calls require fewer chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your location. Your company benefits additionally with indirect expenses by minimizing or avoiding network downtime and associated losses stemming from business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's advanced online technical support expertise is especially helpful in environments that depend on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite support may not be an option.

Progent's billing policy for online support is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced just for the support that you receive. Unlike many remote service firms, Progent asks for no startup fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing prevent situations where fast solutions somehow turn into substantial tabs. Progent's penchant for handling technical issues quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of optimized tools and proven methodologies that permit the maximum degree of effectiveness for online help and repair for IT systems of all sizes. Progent offers secure VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's Technical Response Center to interface to your environment without violating corporate security.

Progent's proven customer support database system includes thorough documentation for all service that Progent's clients have been provided. Progent's authorized consultants have access to the history of support rendered to every Progent customer by any consultant. This database of trouble tickets and resolutions is stored as a readily retrievable proprietary knowledge base that allows Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support services grows daily. Progent's extensive list of certifications and formal partnerships with important industry leaders including Cisco and Microsoft make available additional extensive support databases and allow priority response from vendors' internal support staff with the result that Progent's remote service specialists can determine optimal resolutions in the least time.

Online support available from Progent to customers in Scottsdale and anywhere in the state of Arizona include:

Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special IT programs. Billing charges for longer-term development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these important areas of information technology enables clients to execute major projects within budget and on time. Progent's special online consulting services include:
  • Call Center Expertise
    Progent's Help Desk Call Center support programs for businesses with environments that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are a convenient solution for organizations who lack the budget to build and maintain an internal Help Desk Call Center but who need quick communication with an efficient Call Center with proficient telephone support plus the ability to escalate the most challenging problems to high-level consultants.

    Progent's Call Center consulting expertise can support you in building an efficient new Call Center or enhancing your current organization, selecting or enhancing Call Center application software to address the unique needs of your corporation, or adding temporary online staff to reinforce your in-house Help Desk resources to deal with high-demand scenarios like software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of experienced information technology consultants offers your clients in Scottsdale or anywhere in the state of Arizona rapid contact with a dependable technical support group with substantial experience delivering telephone-based support and online diagnostics for computer environments based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center the reputation as a solid enabler of company efficiency, and Progent's goal is to resolve instead of simply annotate IT issues.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Experts Group can supply online advanced consulting support and education in specific application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting expertise, programming, and training for familiar Microsoft business applications including CRM, Microsoft Office Project, Office Word, and MS Excel. To read additional information about Progent's consulting, custom development, and education services, see Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new implementation of System Center 2016, expand or optimize your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote Network and Server Monitoring Services
    Progent offers businesses in Scottsdale, or anywhere in the state of Arizona, online computer system monitoring services based on System Center Operations Manager (SCOM), enhanced by Progent to accommodate your business so that your network maintenance is proactive and automated. By exposing potential problems before they cause network outages, automated monitoring can head off inconvenient and costly network crises. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple Mac environments, Windows networks, or networks powered by a variety of OS platforms.
How Your Scottsdale Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency remote help with Microsoft, Apple Mac, or Linux networks, visit Progent's Urgent Online Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Scottsdale or anywhere in the state of Arizona, Progent's online network support engineers are ready to provide effective and economical IT support the moment your business requires it. Long experience offering online repair services has earned Microsoft Gold certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote access technology to solve network problems rapidly while eliminating the cost and lost productivity that comes with in-person support calls.

Even if your Scottsdale business relies on a local freelance consultant or employs an in-house organization that know how to deal with ordinary network problems, Progentís Microsoft and Cisco certified engineers can still provide an easy and transparent virtual expansion of your local resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to resolve unexpected network crises or particularly challenging integration projects.

Benefits of Progent's IT Support for Offices in Scottsdale
Progent's remote network troubleshooting services enable your Scottsdale organization to experience the advantages of on-call, enterprise-class network support without the expense of managing an in-house IT staff. Your network will derive added strategic value by being increasingly reliable, efficient, and protected. Benefits to your business include:

  • Convenient virtual extension of your local support resources
    With most companies in Scottsdale or anywhere in Arizona, local network support providers, whether made up of outside consultants or an internal IT staff, can solve the majority of technical problems. However, IT crises may occur when local resources are too busy or absent, and some trouble may involve IT products that is unfamiliar to your local support personnel. In these instances, Progent's on-call support professionals offer a convenient, fast, and budget-friendly way to augment your local help and to transfer valuable knowledge to improve your capability to resolve downstream problems in-house.

  • Reduced Reliance on Freelance Service Providers
    For network support, smaller companies often rely on individual freelance service providers. While independent service people carry smaller overhead than big support companies and can often charge lower rates, they are often stretched too thin, making it difficult to respond rapidly to urgent situations. If a freelance consultant is busy with another client, ill, on a trip, or in class, the absence of reserve personnel may force your company to wait for assistance during an emergency. As your business expands, system downtime and trouble with critical applications are more costly. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides an on-call source of reserve support expertise to make sure your network stays up and running.

  • Create a Scalable Foundation for Seamless Growth
    Businesses often begin with an IT architecture implemented on a shoestring budget. Without a scalable framework, slap-dash repairs can get piled on top of a weak foundation. When a company grows, stability and expandability problems can impede the success of the business. Such poorly designed systems need careful analysis, smart long-term planning, and extensive IT expertise to evolve to a system architecture that can deliver the solid foundation to handle current business demands and simplify future growth.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller organizations require advice and technical training to navigate through an increasingly complicated array of technology options available for accelerating business success and enhancing efficiency. They hardly need a computer consultant who is motivated to sell a specific vendor's products. Network consulting and product selling can result in a scenario where the proposed solution is designed around a profitable product rather than the genuine requirements of a client. Progent avoids these dilemmas by offering just services instead of products. This enables Progent to align technical consulting with the real needs of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, range of technical experience, refined support software, and understanding of corporate IT allow offices to avoid the limitations associated with excessive reliance on smaller consulting firms, individual freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of real-world professional experience, at the forefront of IT support, performing a wide variety of IT tasks for an extensive mix of businesses. Every Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support team. This ensures that you get not just expert IT capability, but also a consultant with field-tested approaches for using computer knowledge to solve actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-premises help by the minute. Consequently, you owe exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in areas where Progent provides in-person service, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and asks no retainer for services delivered during normal working hours. Many support organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for fast repairs so you will not be forced to allow minor problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all billed services. Unlike some freelance consultants or local support firms who offer scant documentation or details of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the support documentation sent by each consultant to each client. The practice of detailing and organizing service records results in more effective support and eliminates a variety of common problems such as when a service client is effectively held captive to a consultant who wonít let go of vital service information.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock remote tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating possible issues before they cause downtime, network monitoring can save your information network from painful and expensive availability losses.
How Does Our Company Begin Getting Remote Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.

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