Fast and Affordable Online Help for Scottsdale Computer Systems
Fast Remote Support for Scottsdale SystemsFor organizations located in Scottsdale or anywhere in Arizona, Progent offers online support for computer systems powered by Microsoft, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE network specialists to handle challenging infrastructure problems, plus the assistance of CISA and CISM-certified security consultants to handle advanced security architecture and diagnostic jobs.

Progent's online technical support experts offer exceptional value because they have the practical background and have access to the sophisticated tools needed to resolve the majority of network issues rapidly. This lowers immediate expenses since service calls require fewer chargeable consulting minutes. Online support also avoids the cost of sending an engineer to your location. Your company benefits additionally with indirect expenses by minimizing or avoiding network downtime and associated losses stemming from business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's advanced online technical support expertise is especially helpful in environments that depend on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where onsite support may not be an option.

Progent's billing policy for online support is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced just for the support that you receive. Unlike many remote service firms, Progent asks for no startup fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing prevent situations where fast solutions somehow turn into substantial tabs. Progent's penchant for handling technical issues quickly means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of optimized tools and proven methodologies that permit the maximum degree of effectiveness for online help and repair for IT systems of all sizes. Progent offers secure VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the engineers of Progent's Technical Response Center to interface to your environment without violating corporate security.

Progent's proven customer support database system includes thorough documentation for all service that Progent's clients have been provided. Progent's authorized consultants have access to the history of support rendered to every Progent customer by any consultant. This database of trouble tickets and resolutions is stored as a readily retrievable proprietary knowledge base that allows Progent's remote technical experts to communicate their knowledge with the whole team to ensure that the quality of Progent's support services grows daily. Progent's extensive list of certifications and formal partnerships with important industry leaders including Cisco and Microsoft make available additional extensive support databases and allow priority response from vendors' internal support staff with the result that Progent's remote service specialists can determine optimal resolutions in the least time.

Online support available from Progent to customers in Scottsdale and anywhere in the state of Arizona include:

Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special IT programs. Billing charges for longer-term development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these important areas of information technology enables clients to execute major projects within budget and on time. Progent's special online consulting services include:
  • Call Center Expertise
    Progent's Help Desk Call Center support programs for businesses with environments that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are a convenient solution for organizations who lack the budget to build and maintain an internal Help Desk Call Center but who need quick communication with an efficient Call Center with proficient telephone support plus the ability to escalate the most challenging problems to high-level consultants.

    Progent's Call Center consulting expertise can support you in building an efficient new Call Center or enhancing your current organization, selecting or enhancing Call Center application software to address the unique needs of your corporation, or adding temporary online staff to reinforce your in-house Help Desk resources to deal with high-demand scenarios like software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of experienced information technology consultants offers your clients in Scottsdale or anywhere in the state of Arizona rapid contact with a dependable technical support group with substantial experience delivering telephone-based support and online diagnostics for computer environments based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center the reputation as a solid enabler of company efficiency, and Progent's goal is to resolve instead of simply annotate IT issues.

  • Business Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Experts Group can supply online advanced consulting support and education in specific application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting expertise, programming, and training for familiar Microsoft business applications including CRM, Microsoft Office Project, Office Word, and MS Excel. To read additional information about Progent's consulting, custom development, and education services, see Progent's Applications Experts Services.

  • ProSight Data Protection Services Managed Backup
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup processes and enables fast restoration of critical files, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight DPS to to comply with regulatory requirements such as IPPA, FINRA, and PCI and, when needed, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new implementation of System Center 2016, extend or tune an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers companies in Scottsdale, or anywhere in the state of Arizona, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to accommodate your environment so that your network support is proactive and automated. By spotting looming issues before they grow into crashes, system monitoring can avoid stressful and costly service failures. Progent can also use network monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple Mac systems, Windows environments, or systems that incorporate a mix of OS platforms.
How Your Scottsdale Company Can Contact Progent's Online Support Experts
To contact Progent about emergency online support with Microsoft, Apple Mac, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Scottsdale or throughout the state of Arizona, Progent's online computer support specialists are ready to provide expert and cost-effective IT help whenever your business needs it. Long experience providing online technical assistance has earned Microsoft Gold certification for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to fix computer problems quickly while avoiding the expense and lost time associated with on-premises support calls.

Even if your Scottsdale business works with a regular freelance support technician or maintains an in-house IT staff that can deal with the majority of network problems, Progent’s Microsoft and Cisco certified engineers are available to provide an easy and seamless remote extension of your local resources for situations when your usual IT support personnel either don't have the time or the knowledge to handle sudden system emergencies or particularly tough integration projects.

Features of Progent's Remote Network Services for Scottsdale
Progent's online help, Internet-based troubleshooting, network security consulting, and system management services offer companies in Scottsdale or throughout the state of Arizona unparalleled leverage for your IT investment. Whether you require one-time phone support and remote network repair or ongoing Help Desk outsourcing support and system management, Progent's professionals can deliver your office enterprise-level network support while permitting you to avoid the expense and administration overhead of maintaining a full-service internal IT organization. Key features of Progent's National Remote Support program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's head count, depth of IT expertise, fine tuned remote support tools, and familiarity with enterprise networking enable businesses to escape the limitations of exclusive dependence on smaller consulting firms, independent freelance service providers, or over-stretched in-house IT help.

Progent stands out by offering:

  • In-depth Knowledge of Microsoft's Entire Family of Servers
    Progent offers in-depth support for Microsoft’s leading server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment support services, Microsoft Windows Server 2008 R2 upgrades, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 management, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus SQL Server 2016 upgrades, Microsoft SQL Server 2014 consulting support, and SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-site help by the minute. Consequently, you owe exclusively for delivered services. Progent does not impose a higher rate for after-hours or emergency support, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no initialization fee and asks no retainer for support services delivered during regular working hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast fixes so you won't be forced to permit less critical problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all billed support activities. Unlike some freelance consultants or small support firms who provide scant documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support documentation transmitted by each staff member to every client. The practice of detailing and organizing support records allows more effective service and avoids a slew of common misfortunes such as when a support customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support companies to offer round-the-clock system tracking services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering potential problems before they cause lost productivity, system monitoring can keep your IT network from painful and expensive service disruptions.
How Does Our Company Begin Receiving Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.

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