Fast and Affordable Online Help for Scottsdale Information Networks
Urgent Online Support for Scottsdale NetworksFor organizations located in Scottsdale or anywhere in Arizona, Progent offers remote help for networks based on Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified engineers have delivered remote troubleshooting to companies in all 50 states in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE engineers to help with complex networking issues, plus the services of CISA and CISSP-qualified security consultants to help with advanced security design and troubleshooting jobs.

Progent's online support engineers provide exceptional leverage because they have the real-world experience and are equipped with the advanced technology required to resolve the majority of network issues rapidly. Efficient support reduces immediate expenses since service calls use up minimal chargeable minutes. Remote help also avoids the expense of sending a consultant to your location. Your company benefits additionally in indirect expenses by reducing or eliminating system outages and associated losses resulting from business disruption, disgruntled customers and vendors, idle employees, and distracted management. Progent's advanced remote technical support experience is particularly valuable for businesses that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be useful.

Progent's billing model for online support is structured to stretch your IT service investment. Progent bills by the minute for phone assistance, so you are charged exclusively for the support that you actually get. In contrast to many remote service companies, Progent requires no service activation fee or minimum payments. Progent's per-minute granularity and simple model for pricing do away with scenarios where quick solutions manage to turn into big tabs. Progent's skill at handling problems quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined an arsenal of optimized technologies and proven processes which allow the maximum level of efficiency for online technical support and troubleshooting for IT networks of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's online support team to access your company's system without violating network security.

Progent's advanced customer support database application maintains thorough records for the service that Progent's customers have received. Progent's authorized engineers have access to the records of support rendered to each client by every consultant. This database of problems and fixes is stored as a conveniently retrievable support knowledge base that permits Progent's remote support professionals to share their knowledge with the whole team to make sure that the value of Progent's support grows over time. Progent's extensive list of accreditations and close associations with major industry leaders such as Cisco and Microsoft make available other vast technical support knowledge bases and permit priority access to vendors' in-house engineering staff with the result that Progent's online consulting experts can come up with the most efficient solutions quickly.

Remote technical support services provided by Progent to companies in Scottsdale and anywhere in the state of Arizona include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate services intended to allow small and mid-size organizations to utilize the same best-of-breed IT solutions deployed by many of the world's top corporations. The ProSight series of IT management outsourcing services covers all key facets of modern networking including email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior analysis tools to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security standards. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to deliver web-based control and world-class security for your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device adds a further level of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, reconfigure and debug their connectivity appliances like switches, firewalls, and access points as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept current, captures and manages the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that require important software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so that all potential problems can be addressed before they can impact productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect information related to your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can eliminate as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security requirements, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's ability to block or recover quickly from a ransomware attack. Progent will work with you personally to collect information concerning your existing AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup environment that aligns with your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report.

Special Consulting Services Offered by Progent
Progent offers the skills of world-class online consulting experts for special information technology programs. Billing charges for longer-term consulting projects are set according to the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology enables clients to complete critical projects within budget and on time. Progent's project-based online consulting services include:

  • Help Desk Support
    Progent's Call Center support alternatives for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are well suited for organizations who lack the budget to build and maintain an internal Help Desk Call Center but who require quick response from a dependable Help Desk Call Center with professional phone assistance as well as the ability to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Call Center is designed for bigger companies and serves as a transparent addition to your existing Call Center resources. Progent's Virtual Help Desk Call Center can operate as a an escalation option to handle complex technical issues, or be available in overflow circumstances when your regular resources are too busy.

    Progent's Help Desk team of veteran information technology professionals provides your customers in Scottsdale or anywhere in the state of Arizona instant contact with an effective technical support group with substantial experience delivering phone consulting and remote diagnostics for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk the reputation as a solid driver of business success, and Progent's intent is to fix instead of merely report network problems.

  • Business Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts staff provides remote and in-depth engineering support and education in special business application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for Microsoft applications such as CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To read more on Progent's consulting, custom programming, and education offerings, go to Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in Scottsdale, or anywhere in the state of Arizona, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to fit your environment so your IT maintenance is proactive rather than reactive. By exposing emerging problems before they evolve into downtime, remote monitoring can head off inconvenient and expensive service crises. Progent can also deploy system monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft environments, or systems powered by multiple OS platforms.
How Your Scottsdale Business Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent phone-based help with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in Scottsdale or throughout the state of Arizona, Progent's phone-based network support specialists can provide expert and affordable system help the instant your organization needs it. More than a decade of offering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine remote connectivity tools to solve IT problems quickly while eliminating the expense and lost time associated with in-person service visits.

Even if your Scottsdale office has a local freelance consultant or maintains a full time organization that can deal with ordinary computer problems, Progentís Microsoft certified consultants can still offer a convenient and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the expertise to address sudden network emergencies or particularly complicated integration projects.

Features of Progent's Online Network Services for Scottsdale
Progent's online help, Internet-based repair, system security expertise, and system administration services offer offices in Scottsdale or anywhere in the state of Arizona unparalleled leverage for your IT investment. Whether you require one-time phone support and Internet-based network repair or full-time Help Desk Call Center services and network administration, Progent's professionals can deliver your company world class IT support while permitting you to avoid the expense and hassle of carrying a full-service internal IT staff. Highlights of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, breadth of IT knowledge, refined remote support tools, and understanding of enterprise networking enable companies to escape the pitfalls associated with excessive reliance on smaller service firms, independent freelance consultants, or limited internal IT help.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Full Range of Servers
    Progent can provide world-class support for Microsoftís popular server products with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration help, Windows Server 2008 expertise, Windows 2003 Server maintenance, MS Exchange 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server support, Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2016 migration, SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-premises visits per minute. Consequently, you are billed only for received services. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. Also, Progent imposes no initialization fee and requires no retainer for support services provided during normal working hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for quick repairs so you will not be forced to allow simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to resolve problems that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent faces few competitors. Businesses who work with trusted independent service providers or who employ in-house support staffs benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more robust, protected, and productive.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock system monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be proactive instead of reactive. By anticipating potential problems before they cause lost productivity, system monitoring can save your information network from painful and costly availability losses.
How Does Our Company Start Getting Online Computer Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, visit Immediate Technical Support.















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