Fast Online Technical Support for Scottsdale IT Networks
Fast Phone Help for Scottsdale NetworksFor organizations in Scottsdale or anywhere in the state of Arizona, Progent offers remote support for networks based on any mix of Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified engineers have delivered online troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with complex networking problems, plus the assistance of CISSP and CISM-certified security engineers to handle high-level security architecture and diagnostic issues.

Progent's online technical support engineers offer exceptional value due to the fact that they possess the real-world background and are equipped with the sophisticated technology needed to resolve most network issues quickly. This lowers direct costs because service calls use up fewer billable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your office. Your company saves even more with indirect expenses by reducing or eliminating system downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced online consulting experience is especially helpful for organizations that depend on public clouds for vital network infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an alternative.

Progent's billing model for remote support is designed to leverage your network support dollar. Progent bills per minute for telephone-based assistance, so you are billed just for the services that you actually get. In contrast to many online support firms, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and clean model for billing prevent scenarios where speedy. minor solutions manage to turn into large tabs. Progent's penchant for dealing with technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a collection of optimized technologies and proven processes which promote the highest level of effectiveness for remote technical support and repair for computer networks of all sizes. Progent offers safe VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the experts of Progent's remote service group to connect to your system remotely without breaching network security.

Progent's powerful customer support reporting application maintains detailed documentation for all service that Progent's clients have been provided. Progent's staff service personnel have the benefit of the records of assistance delivered to every client by any Progent consultant. This history of problems and responses is structured as an easily retrievable internal database that permits Progent's online support professionals to share their experiences company-wide to ensure that the value of Progent's support improves daily. Progent's advanced accreditations and close partnerships with important vendors such as Cisco and Microsoft open up additional extensive support databases and allow quick response from vendors' internal engineering staff with the result that Progent's remote service experts can determine the best solutions promptly.

Remote support services available from Progent to clients in Scottsdale and anywhere in the state of Arizona include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of affordable, flat-rate managed services designed to allow small and medium-size businesses to utilize the same best-of-breed IT solutions used by many of the industry's leading enterprises. Progent's ProSight series of outsourced network management services covers all key aspects of information technology including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security companies to deliver web-based management and world-class protection for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway device provides a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a unified platform to manage the complete malware attack progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital files, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex management processes, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding devices that require important updates, or resolving performance problems. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent consultant so that all potential problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate as much as half of time spent searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory environment. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Special Support Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract IT projects. Progent's charges for longer-term development or consulting projects are set according to the level of expertise of the engineers involved. Progent's experience with these important areas of information technology allows clients to complete major projects within budget and on time. Progent's special remote engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service options for organizations with environments based on Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are ideal for businesses who don't have the resources to create an internal Call Center but who require fast response from a dependable Help Desk Call Center with proficient telephone assistance plus the ability to escalate complex tasks to advanced engineers.

    Progentís Virtual Help Desk is designed for bigger businesses and operates as a transparent extension of your established Call Center organization. Progent's Virtual Help Desk Call Center can act as a an escalation alternative to resolve complex technical issues, or be available in overflow circumstances when your regular resources are overwhelmed.

    Progent's Help Desk staff of experienced information technology professionals gives your workers in Scottsdale or anywhere in the state of Arizona quick contact with a large technical support resource with years of experience providing phone help and remote troubleshooting for computer environments that incorporate Windows, Cisco, Mac OS X, or UNIX/Linux components. Progent's charter is to earn the Call Center recognition as a solid enabler of business efficiency, and Progent's intent is to solve rather than just annotate IT issues.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Consulting Team can supply online professional engineering support and training in special application areas that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, programming, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Project, MS Word, and MS Excel. For more concerning Progent's expertise, custom development, and education offerings, refer to Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless integration of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of System Center 2016, extend or tune an existing one, migrate smoothly from a prior release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers companies in Scottsdale, or anywhere in the state of Arizona, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to accommodate your business so your computer support is proactive and automated. By anticipating emerging issues before they grow into full-scale emergencies, proactive monitoring can head off inconvenient and costly network failures. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X environments, Microsoft Windows networks, or systems that incorporate a mix of operating systems.
How Your Scottsdale Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent online help with Windows, Apple Mac, or Linux environments, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For companies and new businesses in Scottsdale or anywhere in the state of Arizona, Progent's phone-based network support engineers can provide effective and affordable system help the instant your business requires it. More than 15 years of providing remote tech support has led to Microsoft Gold certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to solve computer problems quickly while avoiding the expense and lost productivity that comes with in-person support visits.

Even if your Scottsdale office relies on a local freelance support technician or employs a full time IT staff that know how to deal with day-to-day computer problems, Progentís Microsoft certified consultants can offer an easy and transparent remote expansion of your on-site resources for situations when your usual service personnel either don't have the time or the experience to fix unexpected network emergencies or especially tough integration problems.

Advantages of Progent's Network Help for Offices in Scottsdale
Progent's remote support services allow your Scottsdale organization to have the advantages of timely, enterprise-grade network support without the expense of maintaining an in-house IT staff. Your information system will derive greater strategic value by being more available, productive, and secure. Benefits to your company include:

  • Convenient remote extension of your on-site support resources
    For most businesses in Scottsdale and throughout Arizona, nearby computer support providers, whether made up of outside consultants or an internal IT staff, can solve the majority of technical issues. However, IT crises sometimes spring up when your regular resources are too busy or unavailable, and some trouble may involve IT products that is beyond the scope of your onsite support technicians. In these situations, Progent's on-call support professionals give you a convenient, fast, and affordable solution to supplement your local resources and to pass on valuable knowledge to increase your ability to handle downstream problems locally.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller organizations commonly rely on independent freelance service providers. Although independent service people have less internal costs than larger service firms and can often charge marginally less, they are sometimes overextended, making it hard to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in training, the absence of backup help may force your business to wait for assistance during an emergency. As your company grows, network unavailability and trouble with vital applications become more costly. The budget you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers a ready source of reserve service expertise to insure your IT system stays available.

  • Build a Solid Basis for Seamless Growth
    Companies typically start with an information architecture implemented on a modest budget. Without a strong framework, band-aid repairs can get thrown on top of an unstable foundation. When a company grows, stability and scalability issues can hinder the success of the organization. These poorly designed systems need careful assessment, intelligent strategic planning, and broad-based IT expertise to evolve to a system architecture able to provide the stable foundation to meet critical business requirements and simplify future growth.

  • Work with Solution Providers Instead of Product Resellers
    Smaller businesses require advice and technical training to negotiate an ever more complicated array of technology options capable of accelerating business growth and improving productivity. They hardly need a network engineer who is motivated to earn a commission on a specific vendor's products. Network support and product sales can result in a situation where the proposed solution is designed around a predetermined product instead of the true needs of a client. Progent eliminates these conflicts by selling only services rather than products. This allows Progent to align IT expertise with the real interests of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, range of IT background, refined remote support software, and understanding of corporate IT allow offices to avoid the pitfalls associated with excessive dependence on smaller service organizations, individual freelance consultants, or limited internal IT help.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average more than a decade of real-world industry background, at the forefront of network service, performing a broad range of technical projects for an extensive array of customers. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting personnel. This means that you get not just expert technical help, but also a support engineer with field-tested methods for using computer knowledge to resolve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-site help per minute. As a result, you owe only for delivered support. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in areas where Progent offers on-site service, Progent does not bill for travel time except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and asks no retainer for services provided during regular business hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large invoices for fast repairs so you won't be tempted to permit simple problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their scope, Progent is able to concentrate on providing hard-to-find services where Progent has little competition. Companies who work with familiar independent service providers or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and proven methodologies to make their networks more reliable, protected, and productive.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few support companies to offer round-the-clock system monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be proactive instead of reactive. By uncovering potential problems before they result in downtime, system monitoring can save your information network from painful and expensive availability disruptions.
How Does My Business Start Receiving Online Computer Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.















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