Fast and Affordable Remote Help for Scottsdale Computer Systems
Immediate Remote Technical Support for Scottsdale SystemsFor organizations in Scottsdale or anywhere in Arizona, Progent offers remote support for information systems based on any mix of Microsoft, Cisco, Apple Mac, or Linux technology. Progent's Microsoft qualified consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with complex networking issues, as well as the assistance of CISA and CISSP-certified security engineers to help with high-level security design and troubleshooting jobs.

Progent's online technical support experts offer exceptional leverage because they have the practical experience and have access to the sophisticated technology required to resolve the majority of information system issues quickly. This lowers immediate expenses since service calls use up fewer billable consulting minutes. Online support also eliminates the cost of sending a consultant to your site. Your organization benefits additionally with indirect expenses by reducing or avoiding system outages and associated losses resulting from business disruption, upset clients, idle workers, and distracted executives. Progent's advanced remote consulting expertise is particularly helpful in environments that depend on public clouds for vital infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's pricing policy for remote help is designed to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you are billed only for the support that you receive. In contrast to many remote service firms, Progent asks for no startup surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for billing prevent scenarios where fast repairs somehow end up as big invoices. Progent's penchant for disposing of problems quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a collection of optimized tools and proven processes which permit the highest degree of effectiveness for online technical support and repair for IT networks of any size. Progent offers safe Virtual Private Network support for gateways from multiple leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the experts of Progent's Technical Response Center to access your network without compromising system security.

Progent's powerful customer support reporting application stores extensive histories for all service that Progent's clients have received. Progent's team consultants have access to the records of all help delivered to every customer by any Progent consultant. This history of issues and repairs is organized as an easily exploitable internal knowledge base that allows Progent's online technical experts to communicate their experiences company-wide to make sure that the value of Progent's support services improves over time. Progent's advanced accreditations and formal partnerships with key industry leaders including Cisco and Microsoft open up other extensive support databases and permit priority access to vendors' internal support staff with the result that Progent's remote service experts are able to determine the best resolutions quickly.

Remote technical services provided by Progent to companies in Scottsdale and anywhere in the state of Arizona include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a line of low-cost, fixed-price services intended to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions used by many of the world's top enterprises. The ProSight line of low-cost network management outsourcing services for small and medium-size organizations covers all critical aspects of information technology including email content filtering, security, backup/recovery, and network infrastructure management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to provide web-based management and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and offers a single platform to address the entire threat progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and allows rapid restoration of critical data, applications and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver world-class expertise to configure ProSight DPS to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, enhance and troubleshoot their connectivity hardware like switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that require critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates advanced remote monitoring and management technology to help keep your IT system operating efficiently by tracking the health of vital assets that power your information system. When ProSight Systems Watch uncovers an issue, an alarm is transmitted immediately to your designated IT management personnel and your Progent engineering consultant so that all looming issues can be resolved before they can impact productivity Find out more details about ProSight Systems Watch server and desktop management services.

Additional Support Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for contract information technology programs. Billing charges for ongoing development or consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these important fields of computer technology enables customers to complete major initiatives within budget and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Support
    Progent's Call Center support alternatives for businesses with networks based on Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Help Desk outsourcing services are well suited for organizations who don't have the budget to create an internal Help Desk Call Center but who need quick response from an effective Call Center with professional telephone support plus the technical depth to escalate complex tasks to high-level engineers.

    Progent's Call Center consulting services can assist you in establishing an efficient new Call Center or revamping your established one, evaluating or customizing Help Desk software to handle the unique needs of your company, or providing temporary online personnel to work with your existing Call Center group to deal with unusually busy scenarios like software migrations, mass upgrades, or rolling out brand new business software.

    Progent's Call Center staff of seasoned information technology experts provides your customers in Scottsdale or anywhere in the state of Arizona fast contact with an effective network service group with years of experience providing telephone-based support and online repair service for IT systems that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk Call Center recognition as a crucial enabler of company productivity, and Progent's intent is to resolve rather than simply record network problems.

  • Business Applications Services: Training, Custom Development, and Integration
    Progent's Applications Consulting Group offers remote and in-depth engineering expertise and education in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting, customization, and training for familiar Microsoft applications such as CRM, Project, Word, and MS Office Excel. To read additional information on Progent's consulting, customization, and education services, see Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10 clients; cohesive integration of multi-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver businesses in Scottsdale, or anywhere in the state of Arizona, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your business so that your network maintenance is proactive rather than reactive. By exposing looming issues before they grow into full-scale emergencies, proactive monitoring can avoid inconvenient and costly information system breakdowns. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft systems, or environments that support multiple platforms.
How Your Scottsdale Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online help with Windows, Apple Mac, or Linux environments, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Scottsdale or anywhere in the state of Arizona, Progent's online network support specialists are ready to provide effective and affordable system support the instant your organization needs it. More than a decade of delivering remote technical assistance has earned Microsoft Gold status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting skills and to fine tune online access tools to repair IT problems quickly while avoiding the cost and lost time that comes with on-site service calls.

Even if your Scottsdale business relies on a regular independent consultant or maintains a full time organization that know how to handle ordinary computer issues, Progentís Microsoft certified engineers can still provide a convenient and transparent remote expansion of your local resources in cases when your regular service personnel either don't have the time or the knowledge to resolve unexpected system emergencies or especially challenging integration problems.

Details of Progent's Remote Network Support for Scottsdale
Progent's phone support, Internet-based troubleshooting, system security consulting, and network administration services give offices in Scottsdale or throughout the state of Arizona unparalleled leverage for your support budget. Whether you require one-time phone support and Internet-based troubleshooting or ongoing Help Desk Call Center services and system management, Progent's experts can provide your organization world class network support while permitting you to avoid the cost and administration overhead of carrying a large internal IT organization. Highlights of Progent's online help services include:

  • Immediate Phone Access to Microsoft Certified Experts
    Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to companies in Scottsdale and is also ideal for networks in geographic areas of Arizona that have a limited supply of technicians with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Gold Partner support firm, Progent has the advantage of a broad selection of Microsoft support utilities, service information, and continuing training.

  • Per Minute Rates to Reduce Costs
    Progent offers online help on a per-minute billing plan, so you are charged only for the support you receive. Progent requires no minimum fee for online service and asks for no monthly retainer for services provided during regular business hours. This keeps you from facing big bills for routine repairs.

  • Access to Cisco Certified Network Infrastructure Experts
    As a Registered Partner for Cisco, Progent offers access to on-staff professionals with expertise in designing, deploying, and managing networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, reliable, and secure connectivity for local and remote networking.

  • Application Specialists Group
    Progent's core consulting services include technology integration, MS Exchange Server consulting, network security planning, and Help Desk outsourcing support. Progent's Application Experts Team can provide world-class consulting support for specific business applications. Support offered by the Application Experts Team covers:
    Dynamics GP/Great Plains Support and Programming
    Microsoft Project Support
    Office Excel and Office 365 Excel Technical Support and Application Development
    Office Word and Microsoft Office 365 Word Consulting
    Business Information (BI) Reporting Development and Troubleshooting
    UNIX, Linux and Sun Solaris Support
    SQL Server 2016 Software Development and Microsoft SQL 2014 Software Programming and Troubleshooting
    Oracle Database Administration and Software Programming
    MySQL Management Support and Software Design
    Apple Macintosh Integration
    Amazon MWS Application Development

    By providing a full service one-stop resource for network generalists and application experts, Progent is able to tailor fast, inexpensive, and thorough IT solutions that address the unique requirements of your business.

  • Advanced Online Connectivity Tools
    Protected remote access permits Progent's support experts to see precisely what your users see. This makes it possible to find fast fixes to problems that might otherwise demand an expensive onsite visit. Cutting-edge remote connectivity tools and experienced engineers together enable Progent to resolve most network issues rapidly and affordably. Progent is an industry leader in online troubleshooting and remote system tracking.

  • Compatibility with Mainstream VPN Gateways
    Progent supports safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without compromising system security.

  • 24x7 Service for High Network Availability
    For organizations with mission-critical applications, Progent offers optional round-the-clock remote technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this service can help produce high system uptime.

  • Help Desk Outsourcing
    Progent's Help Desk outsourcing services are intended especially for budget-conscious companies whose clients require immediate recourse to a Help Desk service with effective telephone support and complete escalation ability.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's number of employees, breadth of technical expertise, refined support tools, and familiarity with corporate IT enable offices to escape the limitations associated with exclusive reliance on smaller service firms, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average more than ten years of hands-on industry experience, at the front lines of network service, executing a broad range of IT tasks for an extensive mix of clients. Every Progent support professional shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support personnel. This means that you get not just expert IT skills, but also a support engineer with proven approaches for applying computer knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-site visits by the minute. Consequently, you are billed exclusively for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. In addition, Progent applies no initialization charge and asks no retainer for services provided during regular working hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with large bills for quick repairs so you will not be tempted to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their comfort zone, Progent can focus on providing high-value services where Progent has few competitors. Companies who utilize trusted independent service providers or who employ in-house IT staffs benefit when Progent transfers knowledge about new technology and tested processes to make their IT environments more robust, secure, and productive.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting companies to provide 24x7 system tracking services based on Microsoft Operations Manager. MS System Center Operations Manager allows your computer support to be proactive instead of reactive. By anticipating potential issues before they cause lost productivity, network monitoring can keep your IT network from painful and costly service disruptions.
How Does Our Company Begin Receiving Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.

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