Fast Online Troubleshooting for Scottsdale Small Business Networks
Fast Phone Help for Scottsdale NetworksFor small businesses in Scottsdale or anywhere in Arizona, Progent provides phone technical support for computer systems powered by Microsoft, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft certified professionals have provided online troubleshooting to companies in every state in the United States. Progent also offers the consultation services of CCIE-qualified network specialists to solve challenging infrastructure problems, plus the assistance of CISA and CISM-certified security engineers to help with high-level security architecture and diagnostic jobs.

Progent's remote technical support engineers provide excellent value due to the fact that they have the practical experience and are equipped with the advanced technology needed to resolve most information system problems rapidly. This reduces immediate expenses since solutions require minimal billable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your organization benefits even more with indirect costs by minimizing or avoiding system outages and associated losses due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives.

Progent's pricing policy for remote help is structured to stretch your network support dollar. Progent bills by the minute for telephone-based consulting, so you are billed just for the services that you actually get. Unlike many online service organizations, Progent requires no startup fee or minimum fees. Progent's per-minute granularity and clean policy for pricing save you from situations where speedy. minor solutions somehow end up as large tabs. Progent's skill at dealing with technical issues quickly results in your business saving cash.

Progent's Online Technical Support Tools
Through years of experience, Progent has refined a collection of optimized tools and proven methodologies which promote the highest level of effectiveness for online technical support and repair for small and midsize company information networks. Progent offers protected Virtual Private Network support for VPN gateways from a variety of leading companies such as Microsoft, Cisco Systems, Sonicwall and Watchguard. Protected VPN connectivity permits the engineers of Progent's remote service group to connect to your company's system remotely without compromising network security.

Progent's powerful technical support reporting system stores extensive histories of the service that Progent's customers have been provided. Progent's team consultants have access to the specifics of support rendered to each client by every Progent engineer. This database of anomalies and fixes is stored as a readily exploitable internal knowledge base that enables Progent's online support professionals to share their experiences company-wide to ensure that the efficiency of Progent's support grows over time. Progent's advanced accreditations and close partnerships with major vendors including Cisco Systems and Microsoft permit access to other vast support knowledge bases and to manufacturers' internal product engineers so that Progent's remote service engineers are able to determine optimal resolutions quickly.

Online technical support services Offered by Progent to customers in Scottsdale and throughout the state of Arizona include:

  • Certified Microsoft Windows Experts
    Microsoft Windows Support for Scottsdale, ArizonaProgent's Microsoft-qualified online support experts can provide network troubleshooting and IT assistance for all Microsoft server and application products. Progent is a Microsoft Gold Partner consulting company and can provide your organization the expertise of support engineers who can assist to integrate, troubleshoot and administer the entire suite of Microsoft Servers including Windows 2003 Server, Microsoft SQL Server 2005, ISA Server 2006, Biztalk Server, MS Commerce Server, Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange 2007 Server, Microsoft Application Center, SharePoint Server, Virtual Server, and Microsoft Operations Manager 2007 and MOM 2005.

  • Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
    Cisco CCIE Consultants for Scottsdale, ArizonaThe Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure engineers, and indicates a person's networking skills at the master level. Cisco CCIEs can resolve even the most stubborn challenges associated with network infrastructure design, installation, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate closely with Cisco's internal engineers in analyzing anomalies with IOS Software network administration tools and coming up with alternate approaches or locating software patches. CCIEs are an exceptional cost-effectiveness because their deep experience enables them to find solutions for the most difficult problems rapidly. In typical instances, less seasoned service providers can wrestle for many hours or even days with identical problems that a CCIE can resolve in minutes.

    Few consulting providers make CCIEs accessible to support small and medium sized companies. Progent offers quick telephone contact with a Cisco Systems authorized CCIE so your company can get timely assistance for serious network infrastructure issues that are crippling worker efficiency but are outside the comfort zone of your ordinary computer support personnel. Progent's Cisco-qualified CCIE consultants can interface to your computer system by means of sophisticated remote troubleshooting tools to perform quick, safe, and economical diagnosis and repair.

  • CISM and CISSP Certified System Security Engineers
    CISSP Qualified System Security Consultants for Scottsdale, ArizonaProgent's certified CISM and CISSP network security engineers offer a range of security solutions that can enhance the safety of your Microsoft Windows, Mac, Linux environment against internal or external threats or help your business to recover quickly after a serious penetration. Security consulting services available from Progent cover thorough network security audits using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid cleanup after virus and worm attacks; configuring firewalls; building secure architectures for off-site and mobile access; defending your messaging infrastructure against viruses, spam and directory harvest attacks; and instituting 24x7 network monitoring.

  • UNIX, Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X phone-based consulting services address a wide array of information technologies such as network architecture, email solutions, network and operational security, UNIX/Linux and Microsoft Windows coexistence, virtual server products for server hardware economization and easy management, and migration from legacy applications to Windows or Linux-based environments. Progent's team-oriented approach to solving technical problems enables fast escalation, if necessary, to consultants with task-relevant experience to tackle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers service costs.

    Major Linux versions for which Progent offers expert support include:

Special Consulting Services Offered by Progent
Progent offers the services of seasoned online consulting experts for contract IT projects that small businesses frequently need. Progent's rates for ongoing development or consulting tasks are determined based on the qualifications of the consultants involved. Progent's experience with these important areas of computer technology allows customers to complete critical initiatives economically and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Support
    Progent's Call Center service offerings for small companies with environments that incorporate Microsoft Windows, Cisco Systems, Apple Mac, or UNIX/Linux products include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Call Center outsourcing support services are well suited for smaller companies who don't have the resources to create an internal Help Desk but who want fast communication with a dependable Help Desk Call Center with proficient phone support as well as the expertise to escalate complex tasks to high-level engineers.

    Progent's Help Desk consulting expertise can assist you in building an effective new Help Desk or improving your established organization, identifying or customizing Help Desk Call Center software to handle the special needs of your business, or providing occasional phone support personnel to reinforce your existing Call Center resources to deal with demanding scenarios such as software migrations, major updates, or rolling out brand new business software.

    Progent's Call Center team of veteran network professionals offers your customers in Scottsdale or anywhere in the state of Arizona immediate access to an efficient technical support group with years of background delivering telephone-based help and remote troubleshooting for networks powered by Microsoft, Cisco, Mac OS X, or UNIX/Linux technology. Progent's mission is to give the Call Center the reputation as a major enabler of business productivity, and Progent's intent is to resolve rather than just report IT issues.

  • Applications Services: Education, Development, and Integration
    Progent's Applications Experts staff provides online advanced engineering support and training in specific application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, custom development, and education for popular Microsoft applications including CRM, MS Project, Office Word, and Office Excel. To read additional information about Progent's consulting, programming, and education services, go to Progent's Business Application Experts Group.

    Online Network and Server Monitoring Services
    Progent can provide businesses in Scottsdale, or anywhere in the state of Arizona, remote network and server monitoring support centered around MS Operations Manager 2007, customized by Progent to suit your environment so your computer support is proactive rather than reactive. By spotting potential issues before they evolve into network outages, proactive monitoring can minimize inconvenient and costly network crises. Progent can also provide help with system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Mac OS X networks, Microsoft networks, or systems that support a combination of OS platforms.

How Your Scottsdale Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent remote assistance with Microsoft, Mac OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or email information@progent.com. For small offices and startups in Scottsdale or throughout the state of Arizona, Progent's phone-based computer support engineers can deliver effective and affordable IT support whenever your business has to have it. More than a decade of delivering online repair services has led to Microsoft Gold Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine remote connectivity technology to repair IT problems quickly while eliminating the cost and lost time associated with in-person support visits.

Even if your Scottsdale small business deals with a local independent consultant or employs a full time IT staff that can deal with typical computer problems, Progent’s Microsoft and Cisco certified consultants offer an easy and seamless virtual expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the expertise to fix unexpected network crises or particularly tough integration projects.

Details of Progent's Online Computer Support for Scottsdale
Progent's phone support, Internet-based troubleshooting, network security expertise, and network management services offer small businesses in Scottsdale or throughout the state of Arizona unparalleled leverage for your IT investment. Whether you require one-time telephone help and Internet-based network repair or full-time Help Desk Call Center support and network administration, Progent's professionals can provide your company world class network support while allowing you to eliminate the expense and hassle of carrying a large internal IT staff. Key features of Progent's National Remote Support program include:

  • Immediate Phone Contact with Microsoft Certified Professionals
    Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to small companies in Scottsdale and is also ideal for customers in more remote regions of Arizona that lack technicians with proven expertise supporting Microsoft's latest line of server platforms. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Gold Certified Partner support firm, Progent has the advantage of a wide range of Microsoft support utilities, technical information, and continuing training.

  • Per Minute Rates to Reduce Costs
    Progent provides online help on a by-the-minute basis, so you pay only for the support you receive. Progent has no minimum fee for phone service and requires no ongoing retainer. This keeps you from facing big bills for routine repairs.

  • Availability of Cisco Certified Network Design Experts
    As a Registered Partner for Cisco Systems, Progent offers access to authorized professionals who have skill in designing, deploying, and troubleshooting networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to create fast, reliable, and secure infrastructure for local and remote networking.

  • Application Specialists Consulting
    Progent's core consulting services consist of system integration, MS Exchange Server consulting, system security planning, and Help Desk outsourcing services. Progent's Application Experts group offers world-class consulting expertise in specific business applications. Help offered by the Application Experts Team includes: By offering a convenient one-stop source for IT generalists and application experts, Progent is able to deliver fast, affordable, and comprehensive IT solutions that address the specific needs of your company.

  • State of the Art Remote Connectivity Software
    Protected remote connectivity permits Progent's support experts to observe exactly what your customers see. This makes it easier to produce quick solutions to issues that might otherwise require an expensive onsite visit. Cutting-edge online connectivity tools and experienced technicians combine to allow Progent to repair most IT issues rapidly and economically. Progent is a pioneer in offsite support and automated network analysis.

  • Support for Mainstream VPN Products
    Progent supports secure VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.

  • 24x7 Support for Maximum System Uptime
    For small offices with vital applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with automated 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help ensure high system availability.

  • Help Desk Services
    Progent's Help Desk support programs are designed specifically for budget-constrained small offices whose workers require immediate access to a Help Desk service with expert telephone support and full escalation ability.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's staff size, breadth of IT experience, refined remote support software, and understanding of enterprise networking enable small offices to escape the pitfalls of exclusive reliance on smaller consulting firms, independent freelance consultants, or over=stretched internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progent’s team of Microsoft and Cisco qualified experts average longer than ten years of hands-on industry experience, in the trenches of IT service, performing a broad variety of IT projects for an extensive mix of customers. Every Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices training that Progent teaches its consulting personnel. This ensures that you get not only world-class technical skills, but also a support engineer with proven approaches for applying technical knowledge to repair actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premise help by the minute. As a result, you owe just for delivered services. Progent does not demand a higher rate for after-hours or urgent service, and within California or in areas where Progent provides in-person support, Progent does not bill for travel time except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no service activation charge and requires no monthly commitment. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's small granularity avoids big invoices for quick repairs so you will not be forced to allow minor problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to resolve technical issues that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent faces little competition. Businesses who work with trusted freelance service providers or who maintain in-house IT staffs benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more robust, protected, and productive.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the only support companies to provide round-the-clock network tracking services powered by Microsoft Operations Manager 2007. Microsoft System Center Operations Manager 2007 causes your network maintenance to be anticipatory rather than reactive. By uncovering possible problems before they cause downtime, system monitoring can save your information network from stressful and expensive service disruptions.

How Does Our Company Begin Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for network help, go to Immediate Emergency Support.













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