Even if your Scottsdale office has a local freelance support technician or maintains an in-house organization that know how to handle common network problems, Progent’s Microsoft and Cisco certified consultants offer a convenient and seamless virtual expansion of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to address unexpected system emergencies or particularly complex integration projects.

Details of Progent's Online Network Support for Scottsdale
Progent's phone help, Internet-based troubleshooting, network security expertise, and system management services offer small offices in Scottsdale or anywhere in the state of Arizona unparalleled leverage for your support budget. Whether you need one-time phone support and Internet-based network repair or ongoing Help Desk Call Center services and network management, Progent's professionals can deliver your organization world class IT support while permitting you to eliminate the expense and hassle of running a large internal IT staff. Key features of Progent's National Remote Support program include:

• Immediate Telephone Contact with Microsoft Qualified Experts
  Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to small offices in Scottsdale and is also ideal for networks in more remote areas of Arizona that lack consultants with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Partner support firm, Progent has the use of a broad selection of Microsoft support tools, service databases, and on-going education.

• By the Minute Rates to Minimize Expenses
  Progent provides online help on a minute-by-minute basis, so you are charged only for the support you receive. Progent requires no minimum fee for phone help and imposes no monthly retainer. This protects you from paying big bills for routine fixes.

• Availability of Cisco Certified Network Infrastructure Professionals
  As a Certified Partner for Cisco Systems, Progent offers access to authorized specialists with skill in planning, implementing, and troubleshooting networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create fast, high-availability, and secure infrastructure for fixed and mobile networking.

• Application Experts Consulting
  Progent's core consulting offerings consist of technology integration, Microsoft Exchange Server expertise, system security design, and Help Desk outsourcing support. Progent's Experts group offers world-class consulting support in specific application areas. Help offered by the Application Experts staff covers:
  • Microsoft Dynamics Great Plains Consulting and Programming
  • Microsoft Dynamics CRM Consulting
  • Microsoft Office Project Support
  • MS Office Excel Consulting
  • Microsoft Word Consulting
  • Crystal Reports, MS Access, and FRx Programming
  • UNIX, Linux and Sun Solaris Help
  • Apple Mac Integration
  By providing a convenient one-stop resource for network generalists and application experts, Progent is able to deliver fast, cost-effective, and thorough information technology solutions that meet the special requirements of your business.

• Sophisticated Online Connectivity Software
  Protected online connectivity permits Progent's support professionals to see exactly what your users see. This makes it possible to find fast fixes to issues that might otherwise demand an expensive personal service call. Sophisticated online access tools and expert engineers together allow Progent to resolve most IT issues rapidly and affordably. Progent is a pioneer in online troubleshooting and remote network tracking.

• Compatibility with Leading VPN Products
  Progent supports safe Virtual Private Network access for gateways from major VPN vendors such as Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to access your network remotely without weakening network security.

• 24-hour Service for Maximum Network Uptime
  For small organizations with mission-critical applications, Progent offers round-the-clock remote support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure maximum network uptime.

• Help Desk Outsourcing
  Progent's Help Desk outsourcing services are intended especially for budget-constrained small organizations whose workers require instant recourse to a Help Desk service with effective telephone support and full escalation ability.

Advantages of Progent's Network Help for Small Offices in Scottsdale
Progent's online IT consulting services enable your City# small company to realize the benefits of on-call, world-class IT support without the expense of maintaining an in-house IT organization. Your network will derive greater strategic worth by becoming more reliable, efficient, and protected. Benefits to your company include:

• Convenient remote expansion of your local support resources
  For most small companies in Scottsdale and throughout Arizona, nearby computer service resources, whether made up of outside consultants or an internal maintenance staff, can handle the majority of technical issues. On the other hand, serious problems might spring up when your regular resources are too busy or unavailable, and some problems may be associated with IT products that is beyond the scope of your usual support people. In these instances, Progent's on-call support professionals offer a convenient, fast, and economical way to augment your local help and to convey valuable information to increase your capability to handle future problems locally.

• Less Dependence on Freelance Service Providers
  For network maintenance, small organizations commonly depend on individual freelance consultants. While freelance service people carry smaller overhead than big service organizations and can often charge lower rates, they are occasionally overextended, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another customer, ill, on a trip, or in training, the lack of backup help may require your business to wait for assistance during an IT crisis. As your small business expands, network unavailability and problems with vital applications are more costly. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers a dependable source of backup service expertise to insure your IT system stays available.

• Build a Solid Basis for Smooth Expansion
  Small organizations typically start with an information architecture implemented on a modest budget. Lacking a proper infrastructure, slap-dash repairs often get piled onto an unstable foundation. When a network grows, stability and expandability problems can impede the success of the organization. Such poorly built environments require proper assessment, smart long-term planning, and extensive technical knowledge to upgrade to a system infrastructure that can offer the stable foundation to handle current business requirements and ease downstream expansion.

• Work with Problem Solvers Instead of Product Resellers
  Small organizations need advice and technical education to negotiate an ever more complex maze of product alternatives capable of accelerating business growth and improving efficiency. Businesses hardly need a network consultant who is attempting to sell a specific vendor's products. Network consulting and product selling can result in a situation where the proposed solution is designed around a predetermined technology rather than the true requirements of a small business. Progent eliminates these dilemmas by offering only services rather than products. This allows Progent to align technical consulting with the best needs of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, breadth of technical experience, refined support software, and familiarity with enterprise networking allow small companies to avoid the limitations of exclusive dependence on smaller consulting organizations, individual freelance consultants, or limited internal IT help.

Progent stands out by providing:

• Certified Expertise in Microsoft's Full Line of Servers
  Progent can provide world-class support for Microsoft’s leading server platforms with services such as Windows 2003 help, Microsoft Windows Server 2000 upgrades, Windows NT migration, Microsoft Exchange 2003 Server expertise, Exchange 5.5 Server and Microsoft Exchange 2000 Server moves, and Microsoft SQL Server programming.

• Proven Methodology
  Progent’s team of Microsoft and Cisco qualified experts average more than a decade of real-world industry background, in the trenches of IT support, executing a broad variety of IT tasks for a large mix of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting personnel. This ensures that you get not only expert technical capability, but also a support engineer with proven approaches for using computer knowledge to repair actual IT problems quickly.

• Value Pricing
  Progent's pricing model is to charge for remote support and in-person help per minute. Consequently, you owe only for received support. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in areas where Progent provides in-person service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no minimum fee and asks no retainer. Many service organizations impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast repairs so you will not be forced to permit simple problems to stay unaddressed.

• Full Documentation of Delivered Services
  Progent has developed a sophisticated support reporting system that records and formats complete documentation for all delivered services. Unlike many freelance consultants or small support organizations who provide scant documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation sent by every consultant to every customer. The practice of documenting and organizing service activity allows more efficient support and eliminates a slew of typical problems such as when a support customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

• Information Transfer
  Progent practices knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find services where Progent faces few competitors. Businesses who work with familiar independent consultants or who employ internal IT staffs benefit when Progent passes on information about new technology and proven methodologies to make their IT environments more reliable, secure, and productive.

• Automated Network Monitoring with Microsoft MOM
  Progent is one of the few IT service firms to provide 24x7 network tracking services powered by Microsoft Operations Manager. MOM causes your network support to be proactive rather than reactive. By revealing potential problems before they cause downtime, system monitoring can save your information network from stressful and costly service losses.

How Does My Business Start Getting Online Technical Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for network support, visit Immediate Urgent Support.