Introduction to Progent's Consulting Services for BlackBerry Technology
BlackBerry Consulting and Integration HelpWireless connectivity to messages, contacts, schedules, and the web has become a critical capability of information systems for companies of any size. RIM BlackBerry smartphones are some of the most powerful solutions for maintaining mobile communications. However the infrastructure required to support BlackBerry handhelds has become significantly more complex as the demand for fault tolerance and rock-solid security has heightened. Progent's BlackBerry certified consultants focus in providing small companies enterprise-class network support and technical services that are economical and efficient.

As a Microsoft Gold Partner with more than a decade of background working with MS Exchange, Progent can give you access to broad assistance in integrating BlackBerry and Microsoft technology by offering services such as Microsoft Exchange 2010 Server support and by offering complementary support services like Lync Server deployment and Microsoft Office Communications Server consulting to manage IM and rich presence. Progent's Microsoft SQL 2016 integration consultants and MS SQL 2014 consultants can set up and repair your SQL database system to work efficiently with BlackBerry Enterprise Server (BES), and Progent's MS System Center Data Protection Manager experts can assist you to design backup and recovery processes to safeguard your messaging data and minimize productivity loss in the event of a crash of your messaging solution.

Progent also maintains one of the country's largest teams of Cisco qualified CCIE network consultants who are available remotely to provide advanced support for designing and repairing your company's network infrastructure so that it supports your BlackBerry solution with enterprise levels of fault tolerance, expandability, protection, and manageability. CCIEs are highly-qualified network professionals who are awarded this top-level status only as a result of intense examination by Cisco. CCIEs can handle even the most complicated issues surrounding network planning, setup, repair, and service.

Technical Support Services for BlackBerry Enterprise Server (BES)
Research in Motion's advanced solution for administering large groups of BlackBerry devices is the BlackBerry BES Server. This sophisticated tool allows Exchange, IBM Lotus Domino, or Groupwise clients to send and receive emails that are encrypted during wireless transit to provide optimum security. BlackBerry Enterprise Server also streamlines a wide variety of key management jobs that span from smartphone setup and updates to wireless security and fault tolerance.

BlackBerry BES Server Integration Help

Progent's BlackBerry-qualified consultants can show you how to use BlackBerry Enterprise Server to perform routine tasks like:

  • Deploy and manage applications
  • Plan smartphone, application, and IT policy updates
  • Upgrade BlackBerry device software remotely
  • Control user and group settings with BlackBerry's vast selection of IT policies

Progent's BlackBerry-certified engineers can also help your company to use BlackBerry BES Server to perform key tasks not supported by the entry-level BES Server Express. These procedures include:

  • Set up and manage BES Server's fault-tolerant architecture based on virtual servers
  • Deploy BlackBerry smartphones wirelessly
  • Set specialized administration roles
  • Automatically track and analyze the health of your system

Progent's Remote BlackBerry-Certified Support is Quick and Economical
For businesses in Seattle, Washington who require fast and economical help from a certified RIM BlackBerry consultant, Progent delivers effective remote assistance from a veteran network support staff who have provided IT solutions to organizations in every state in the United States. (Refer to Progent's client testimonials.)

Online support eliminates travel costs and enables specialists to resolve technical issues quickly, so you reduce lost productivity. Progent's RIM BlackBerry specialists have earned accreditations in the entire range of BlackBerry solutions and offer professional help in fields such as fixing synchronization problems, configuring BlackBerry BES Server, and designing a protected, high-availability system infrastructure for BlackBerry users. Credentials held and skill sets mastered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsA Progent BlackBerry Certified Support Specialist can assist your business to carry out common support functions such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, launching messaging filters, editing user profiles, update BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to work with your company email software. Progent's certified experts can in addition help your company to resolve a broad array of problems concerning synchronization, handset detection, messaging consistency, web browsing, mobile connectivity, Instant Messaging, workstation software configuration, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide online support for small business IT networks, Progent offers fast and economical access to a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your BlackBerry technical support costs low and, by dealing with problems quickly, improves the efficiency of your BlackBerry clients.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist can provide the skills required to install and support the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified specialist can help you to utilize resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform important tasks such as troubleshooting enterprise activation problems, registering and deleting BlackBerry device users, setting activation passwords, configuring wireless software installation and configuration, deploying and debugging the BlackBerry Smart Card Reader, and setting up backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also show you how to operate administration software such as the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow issues, and using WiFi for activation. Also, Progent can explain the function of operational policies in the BlackBerry BES environment and assist your company to select and implement appropriate security configurations.

Progent's Microsoft-certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your current Microsoft Exchange infrastructure for operating in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry solution to the most recent edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced knowledge for installing, administering, tracking, and troubleshooting one or several BlackBerry BES Servers in an email environment based on Microsoft Exchange Server. Progent's BlackBerry-certified consultant has expertise in important technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies. Progent can help you to add and delete BlackBerry device clients on Microsoft Exchange and Microsoft Active Directory, set up, monitor, and manage BlackBerry BES Server, administer BlackBerry smartphones and user accounts, archive and maintain storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, implement push and pull access control lists, manage Microsoft Exchange data flow, generate, update, and assign WLAN and VPN configurations, implement SNMP traps, and produce reports based on SNMP data.

Progent's BlackBerry-certified engineer can support your BlackBerry technology in a variety of environments that can include Windows 2K, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

Call or Email Progent for Assistance from a BlackBerry-Certified Consultant
In order to get in touch with Progent about consulting support for BlackBerry mobile wireless technology, phone 1-800-993-9400 or go to Contact Progent.

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