Consulting Support for Research In Motion BlackBerry Environments
RIM BlackBerry SupportBlackBerry wireless PDAs from Research in Motion are among the most popular products for achieving location-independent connectivity to email, calendars, web-based programs, and other vital business data. As the complexity of small business IT technology has expanded, and as the demand for world-class security, dependability, and recoverability has grown to be the standard for companies of any size, successful integration and support of BlackBerry solutions has become increasingly challenging. To deal with areas such as data protection, business continuity, and synchronization of BlackBerry smartphones with a variety of messaging servers and shared databases, small organizations often turn to outside consulting professionals who offer expertise in BlackBerry integration and troubleshooting.

Progent offers the services of BlackBerry-qualified consultants who can help small organizations to plan, administer, and troubleshoot BlackBerry solutions economically and efficiently, doing away with the requirement for an in-house BlackBerry technology expert and reducing the cost and stress of maintaining wireless workers. Progent's BlackBerry engineers have extensive backgrounds working with Progent's Microsoft-Gold certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security specialists. This range of experience, combined with Progent's proven online service delivery model, provides small businesses an economical alternative for incorporating RIM BlackBerry products productively into their business information network.

Progent's consultants can help you with SQL Server 2016 integration and development support, Microsoft SQL 2014 configuration and Exchange setup so that your database and email infrastructure function efficiently with BlackBerry BES Server. Progent can also assist you to upgrade from older releases of BlackBerry and Microsoft software, set up streamlined administration tools to enable you to track and support BlackBerry devices across your business, define security policies that make sense for your business, develop custom mobile applications, and ensure that your IT network architecture is appropriately configured to accommodate your BlackBerry clients. Also, Progent's disaster recovery specialists can help make sure that your BlackBerry data is included in your regular backup processes so that it can be restored rapidly and thoroughly.

Technical Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server streamlines administration and maintenance of BlackBerry wireless handsets, providing a centralized platform for handling key tasks such as smartphone installation, upgrades, and retirement and providing a strong infrastructure for security and high availability. BlackBerry Enterprise Server (BES) supports transparent communication between Exchange, Novell GroupWise, or Domino email platforms and BlackBerry smartphones and allows remote synchronization.

BlackBerry BES Server Troubleshooting Support

BES Server includes a wealth of security options starting with automatic data encryption of information transmitted between a BlackBerry smartphone and BES Server using AES or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also allows excellent flexibility in adjusting degrees of security to match the special needs of your environment. Progent's BlackBerry authorized consultants can assist you to choose powerful security functions and enable them wirelessly. Examples of these over-the-air configurable security settings are:

  • Lock down a BlackBerry smartphone
  • Wipe information from a lost or stolen BlackBerry device
  • Disable Bluetooth
  • Activate built-in defenses against malware

BES Server also offers flexibility in selecting how to keep mobile users from loading or running unsecure or prohibited programs. Progent can assist you to select blocking techniques like:

  • Specify precisely what applications are permitted on the device
  • Block third-party applications from allocating non-volatile storage on the BlackBerry smartphone
  • Determine what functions external programs can use on the BlackBerry device
  • Limit the types of connections external software running on the BlackBerry device can initialize
  • Prevent all third-party programs from being loaded or executed on the BlackBerry device

Expert BlackBerry Technical Services Available Remotely from Progent
Progent's authorized RIM BlackBerry support specialists are available by phone to provide expert technical help to businesses in the Seattle region or anywhere in the state of Washington. Progent's seasoned online consulting team has helped businesses resolve computer issues and reduce IT service costs in each state in the country and established a large base of loyal clients. (Refer to Progent's customer testimonials.)

Progent can provide online help for a broad array of issues associated with RIM BlackBerry products such as synchronization, configuration with Microsoft Exchange, setting up BlackBerry BES Server, and strengthening mobile security. Major BlackBerry certifications earned by Progent's support professionals include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, managing, monitoring, and maintaining one or multiple BlackBerry Enterprise Servers in a messaging environment based on Microsoft Exchange. Progent's BlackBerry consultant has support skills in key areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can show you how to add and remove BlackBerry smartphone clients on Microsoft Exchange Server and Windows Active Directory, configure, track, and administer BlackBerry Enterprise Server, administer BlackBerry devices and user accounts, back up and maintain storage groups, configure permissions, set up the Mobile Data System and IM, install access control lists, manage Exchange Server data flow, generate, update, and assign wireless LAN and Virtual Private Network configurations, set up SNMP traps for alerts, and generate reports based on SNMP results.

Progent's BlackBerry-certified consultant can support your BlackBerry solution in a variety of environments such as Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent offers the support of a BlackBerry Certified Solution Designer to help your company to plan, install, validate, troubleshoot, and document a wireless solution built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's high-level engineering services for BlackBerry technology include business and technology requirements analysis, system design, installation strategy and execution, performance tuning, configuration of a fault-tolerant architecture, data backup and disaster recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your operational goals and to design a wireless solution that meets your IT budget and supports your business strategy. Progent can explain the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's ability to accommodate a BlackBerry Enterprise Server, help you to determine which management model and physical components meet your requirements, and analyze your messaging environment topology. Progent can also explain the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart decisions concerning alternatives for software versions, processors and storage, network design, and application configuration.

To maximize network protection, Progent's BlackBerry consultant can assist you to choose and activate sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-certified security specialists to run company-wide security assessment and compliance validation and recommend enhancements to accommodate your BlackBerry solution.

Call or Email Progent to Get Support from a BlackBerry-Qualified Professional
In order to get in touch with Progent about engineering expertise for BlackBerry mobile wireless integration, call 1-800-993-9400 or refer to Contact Progent.

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