Consulting and Technical Support Services for RIM BlackBerry Solutions
BlackBerry SupportBlackBerry wireless smartphones from Research in Motion are one of the most popular products for achieving anytime-anywhere access to email, calendars, web-based programs, and other critical business data. As the complexity of small company networks has expanded, and as the demand for world-class security, dependability, and disaster recovery has grown to be the norm for companies of all sizes, successful integration and support of RIM BlackBerry solutions has grown increasingly difficult. To deal with areas like data protection, business continuity, and synchronization of BlackBerry PDAs with diverse email systems and company databases, small organizations often turn to outside support firms who offer expertise in BlackBerry installation and troubleshooting.

Progent offers the services of BlackBerry-certified engineers who can help small organizations to design, administer, and troubleshoot BlackBerry-based environments economically and efficiently, dispensing with the necessity for an internal BlackBerry technology expert and lowering the cost and hassle of supporting wireless workers. Progent's BlackBerry specialists have extensive experience cooperating with Progent's Microsoft-Gold certified consultants, Cisco CCIE network engineers, and CISSP and CISM-certified network security specialists. This range of knowledge, combined with Progent's proven remote support capabilities, provides small companies a budget-friendly alternative for incorporating BlackBerry products productively into their IT network.

Progent's experts can help you with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 configuration and Microsoft Exchange setup so that your data and email systems operate optimally with BlackBerry Enterprise Server. Progent can also assist you to migrate from previous versions of BlackBerry and Microsoft software, set up easy-to-use management utilities to enable you to monitor and support BlackBerry smartphones across your company, recommend security policies that are right for your company, develop custom wireless software, and ensure that your IT network architecture is appropriately configured to handle your BlackBerry clients. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry information is included in your regular backup procedures so that it can be recovered quickly and safely.

Integration Support Services for BlackBerry BES Server
Research in Motion's advanced platform for managing large groups of BlackBerry wireless handsets is the BlackBerry BES Server. This powerful tool enables Exchange, Lotus, or Groupwise users to transmit and receive emails that stay encrypted in wireless transit to ensure optimum security. BlackBerry Enterprise Server also simplifies a wide variety of vital management tasks that span from smartphone deployment and upgrades to wireless security and high availability.

BlackBerry Enterprise Server Troubleshooting Help

Progent's BlackBerry-qualified consultants can assist you to use RIM BlackBerry BES Server to do routine tasks like:

  • Deploy and manage applications
  • Plan smartphone, program, and policy updates
  • Update BlackBerry smartphone software remotely
  • Control client settings with BES Server's extensive selection of IT policies

Progent's BlackBerry-certified engineers can also assist you to use BES Server to implement important tasks not available with the less advanced BlackBerry Enterprise Server Express. These tasks include:

  • Configure and support BES Server's fault-tolerant infrastructure based on VMware
  • Install BlackBerry smartphones remotely
  • Establish specialized management roles
  • Monitor and report on the integrity of your BlackBerry system

Progent's Online BlackBerry-Certified Support is Quick and Affordable
For companies in Seattle, Washington who require fast and economical help from a qualified BlackBerry support professional, Progent delivers efficient remote help from a seasoned network support staff who have provided network solutions to organizations in each state in the U.S. (Refer to Progent's customer testimonials.)

Online support eliminates travel costs and enables specialists to resolve problems quickly, allowing you to minimize lost productivity. Progent's BlackBerry specialists have been awarded accreditations in all BlackBerry solutions and can provide professional support in areas such as resolving synchronization problems, setting up BlackBerry Enterprise Server (BES), and creating a secure, fault-tolerant system infrastructure for RIM BlackBerry users. Certifications earned and practice areas offered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingA Progent BlackBerry Certified Support Specialist can assist you to perform common technical functions including setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account settings, launching messaging filters and auto-signature, editing user accounts, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to operate with your company email software. Progent's certified service professionals can in addition help you to resolve a broad range of problems concerning synchronization, handset recognition, messaging reconciliation, web access, wireless connections, Instant Messaging, desktop application configuration, and BlackBerry Desktop Redirector.

As a leader in providing countrywide remote technical assistance for small business IT networks, Progent can provide responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's online support expertise keeps your mobile support costs low and, by dealing with problems quickly, maximizes the output of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can assist you to use resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run important tasks such as resolving enterprise activation problems, adding and removing BlackBerry device users, activating passwords, configuring wireless software installation and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and restore mechanisms.

Progent's BlackBerry engineers can also show you how to operate management software like the BlackBerry Administration Service for role-based administration, resolving attachment and data flow problems, and utilizing WiFi for enterprise activation. In addition, Progent can explain the role of operational policies in the BlackBerry Enterprise system and assist your company to define and implement appropriate security configurations.

Progent's Microsoft-certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to assist your company to enhance your current Microsoft Exchange architecture for operating smoothly with BlackBerry BES Server or move your BlackBerry system to the most recent version of Microsoft Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, managing, monitoring, and maintaining one or multiple BlackBerry BES Servers in an email environment based on Microsoft Exchange. Progent's BlackBerry-certified consultant has support skills in important areas associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can assist you to install and delete BlackBerry smartphone users on Exchange Server and Active Directory, set up, track, and administer BlackBerry BES Server, administer BlackBerry smartphones and client accounts, archive and support storage groups, configure permissions, set up the MDS and Instant Messaging, deploy access control lists, control Microsoft Exchange data flow, create, update, and assign wireless LAN and Virtual Private Network configurations, implement SNMP traps, and produce management reports based on SNMP data.

Progent's BlackBerry engineer can support your BlackBerry technology in a number of environments such as Windows 2K, 2003 or 2008 platforms, Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

Contact Progent to Get Help from a BlackBerry-Certified Expert
In order to get in touch with Progent about engineering support for BlackBerry wireless technology, call 1-800-993-9400 or go to Contact Progent.

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