Overview of Progent's Support Services for BlackBerry Solutions
BlackBerry Consulting HelpMobile access to messages, address books, calendars, and web applications is a vital capability of information systems for businesses of all types. RIM BlackBerry smartphones are among the most popular solutions for maintaining location-independent connectivity. However the infrastructure needed to accommodate RIM BlackBerry smartphones has become significantly more sophisticated as the insistence on non-stop operation and rock-solid security has increased. Progent's BlackBerry qualified consultants focus in delivering small businesses world-class network support and technical services that are economical and effective.

As a Microsoft Gold certified Partner with years of experience consulting on Exchange Server, Progent can give you access to broad assistance in integrating RIM BlackBerry and Microsoft products by delivering services such as Microsoft Exchange 2010 support and by offering related support services such as Lync Server integration and Microsoft Office Communications Server support to manage IM and rich presence. Progent's Microsoft SQL Server 2016 integration consultants and Microsoft SQL 2014 experts can configure and troubleshoot your SQL system to work efficiently with BES Server, and Progent's Microsoft System Center Data Protection Manager experts can assist you to design backup and restore procedures to safeguard your messaging data and minimize productivity loss in the event of a breakdown of your messaging solution.

Progent also retains a large team of Cisco certified CCIE network engineers who are available online to provide expert assistance for designing and troubleshooting your IT network so it supports your BlackBerry solution with enterprise levels of fault tolerance, expandability, security, and manageability. CCIEs are recognized network gurus who earn this prestigious classification only after intense examination by Cisco. CCIEs can resolve even the most complicated problems surrounding network architecture, configuration, troubleshooting, and support.

Consulting and Technical Help for BlackBerry Enterprise Server (BES)
Research in Motion's high-end solution for managing big groups of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This powerful tool enables Microsoft Exchange, IBM Lotus Domino, or Novell GroupWise users to send and receive emails that stay encrypted during wireless transit to provide maximum security. BES Server also simplifies a wide selection of vital administrative tasks ranging from smartphone deployment and upgrades to wireless security and fault tolerance.

BlackBerry BES Server Configuration Support

Progent's BlackBerry-qualified engineers can show you how to use RIM BlackBerry Enterprise Server to perform basic jobs like:

  • Deploy and manage applications
  • Plan device, application, and IT policy updates
  • Update BlackBerry smartphone firmware remotely
  • Manage client configurations with BlackBerry's extensive selection of policies

Progent's BlackBerry-qualified consultants can also help your company to utilize BlackBerry BES Server to perform key procedures not available with the less advanced BES Server Express. These tasks include:

  • Configure and support BlackBerry's fault-tolerant architecture using virtualization
  • Deploy BlackBerry smartphones remotely
  • Establish custom administration roles
  • Automatically track and report on the overall health of your BlackBerry solution

Expert RIM BlackBerry Consulting Support Services Available Remotely from Progent
Progent's certified RIM BlackBerry engineers are accessible online to deliver expert technical help to companies in the Seattle region or anywhere in the state of Washington. Progent's seasoned online consulting experts have helped IT organizations resolve network issues and cut support expenses in every state in the United States and established a substantial base of loyal clients. (Refer to Progent's customer testimonials.)

Progent offers remote consulting support for a broad selection of technologies related to RIM BlackBerry software and devices such as synchronization, configuration with Exchange Server, setting up BlackBerry Enterprise Server (BES), and improving wireless security. Major BlackBerry certifications awarded to Progent's support professionals include:

BlackBerry Certified Support Specialist
Blackberry ConsultingA Progent BlackBerry Certified Support Specialist can help your company to carry out common technical functions including configuring BlackBerry handsets and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account settings, launching messaging filters, editing user profiles, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to run with your company email software. Progent's seasoned experts can also help you to resolve a wide array of problems associated with synchronization, handset detection, email reconciliation, web access, wireless connections, Instant Messaging, workstation application installation, and Desktop Redirector.

As a top innovator in providing nationwide online support for small company IT networks, Progent can provide quick and affordable contact with a BlackBerry Certified Support Specialist. Progent's online support skills keeps your BlackBerry technical support costs low and, by solving problems promptly, optimizes the output of your BlackBerry users.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent offers the services of a BlackBerry Certified Solution Designer to help your company to design, install, test, troubleshoot, and produce documentation for a wireless solution built on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's world-class consulting services for BlackBerry technology include business and network requirements analysis, solution design, roll-out planning and execution, performance optimization, configuration of a fault-tolerant architecture, data backup and business recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your operational goals and to design a mobile wireless system that fits within your IT budget and aligns with your business strategy. Progent can clarify the implications of your operational processes on the design of a BlackBerry Enterprise Solution, assess your existing network infrastructure's ability to support a BlackBerry Enterprise Server, assist your organization to determine which administration model and equipment match your needs, and analyze your messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can make informed decisions about options for software versions, server hardware and mass storage, network topology, and application configuration.

To maximize network protection, Progent's BlackBerry-certified consultant can help you to select and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-qualified security specialists to run company-wide security assessment and compliance testing and suggest enhancements to support your BlackBerry solution.

Call or Email Progent to Get Assistance from a RIM BlackBerry-Certified Specialist
In order to contact Progent about technical expertise for BlackBerry wireless integration, call 1-800-993-9400 or go to Contact Progent.

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