World-class Remote Consulting Services for BlackBerry Technology
BlackBerry Online Troubleshooting AssistanceSafe and reliable connectivity from handheld devices to collaborative messaging systems like Microsoft Exchange Server, Domino, or Novell GroupWise is now a necessity for companies of any size who wish to maximize competitiveness. RIM's BlackBerry devices and the BlackBerry Enterprise Server (BES) are among the most popular solutions for building and managing mobile connectivity. But, supporting efficient BlackBerry systems has become complex because of the sophisticated mechanisms available to fulfill the requirement for enterprise-class protection and non-stop operation. Progent's BlackBerry certified engineers are expert at delivering remote support services for BlackBerry environments, reducing support expenses and taking care of issues faster than is possible with conventional on-site service providers.

Progent has a seasoned group of online engineers qualified to maintain networks that incorporate technology from all major vendors. (Refer to technical certifications of Progent's engineers.) Progent's Cisco-certified CCIE network engineers can help your company to manage complex problems with your network environment. Progent's Apple qualified support staff can assist you to interface Macs with your mobile communications environment and can provide help with iPhone integration. Progent's Linux engineers can provide expertise in managing application servers powered by various implementations of Linux including RedHat Linux, SUSE, Debian GNU/Linux, CentOS, Ubuntu Linux, Mandriva Linux, PCLlinuxOS, fedora, and Gentoo. This breadth of practice areas allows Progent to offer a convenient source for all consulting consulting needed in multi-platform environments and avoids the blame game that small businesses often confront when looking for technical help.

Progent's information technology security engineers have been awarded prestigious security accreditations such as Global Information Assurance Certification and Information System Security Architecture Professional (ISSAP). Progent's enterprise-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security services for small companies include two ultra-affordable security vulnerability scanning service bundles that allow small businesses to receive an independent security evaluation from a Progent security consultant to determine possible risks in the security posture you present inside and outside your security perimeter.

Integration Help for BlackBerry Enterprise Server (BES)
RIM's high-end platform for managing large collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This powerful tool enables Exchange, IBM Lotus Domino, or Groupwise clients to send and receive messages that are encrypted during wireless transit to provide maximum data protection. BlackBerry Enterprise Server also simplifies a broad selection of vital management jobs ranging from smartphone setup and updates to wireless security and high availability.

BlackBerry Enterprise Server Troubleshooting Help

Progent's BlackBerry-qualified engineers can help you use RIM BlackBerry Enterprise Server to perform basic tasks like:

  • Deploy and manage applications
  • Plan device, program, and IT policy updates
  • Update BlackBerry smartphone firmware wirelessly
  • Manage user and group settings with BlackBerry's vast selection of policies

Progent's BlackBerry-certified engineers can also help you to utilize BES Server to implement important tasks not available with the less advanced BlackBerry Enterprise Server Express. These tasks include:

  • Set up and manage BES Server's high-availability architecture based on VMware
  • Deploy BlackBerry devices remotely
  • Establish custom administration roles
  • Automatically track and report on the overall health of your solution

Progent's Online BlackBerry-Qualified Support is Fast and Affordable
For companies in Seattle, Washington who want fast and affordable access to a qualified BlackBerry consultant, Progent provides efficient online assistance from a veteran network support team who have provided IT solutions to organizations in each state in the country. (Refer to Progent's customer testimonials.)

Online support eliminates travel expense and lets engineers fix technical issues rapidly, so you minimize lost productivity. Progent's RIM BlackBerry consultants have earned accreditations in the entire range of BlackBerry solutions and offer professional help in areas such as resolving synchronization issues, setting up BlackBerry Enterprise Server (BES), and creating a protected, high-availability network infrastructure for BlackBerry users. Credentials held and skill sets mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Support Specialist can assist your business to carry out basic support functions including setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, setting up messaging filters and auto-signature, modifying user profiles, upgrading BlackBerry handsets, transmitting service books, and installing BlackBerry Desktop Manager to operate with your corporate messaging software. Progent's certified experts can in addition help your company to troubleshoot a broad range of issues concerning synchronization, device recognition, email consistency, web browsing, mobile connectivity, Instant Messaging, PC application installation, and BlackBerry Desktop Redirector.

As a leader in delivering nationwide remote help for small business networks, Progent can provide quick and affordable access to a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your wireless technical support expenses at a minimum and, by resolving issues quickly, optimizes the productivity of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange environment. Progent's BlackBerry specialist can help you to use tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform important tasks including resolving enterprise activation problems, adding and deleting BlackBerry smartphone users, setting activation passwords, implementing wireless program loading and configuration, implementing and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and restore processes.

Progent's BlackBerry-certified engineers can also help you to use administration tools like the BlackBerry Administration Service for role-based management, troubleshooting file attachment and data flow problems, and using WiFi for enterprise activation. Also, Progent can explain the function of operational policies in the BlackBerry BES system and help your company to select and implement appropriate security options.

Progent's Microsoft-certified Microsoft Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your current Exchange Server infrastructure for working in conjunction with BlackBerry Enterprise Server or move your BlackBerry solution to the most recent edition of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for deploying, administering, tracking, and maintaining one or several BlackBerry Enterprise Servers in a messaging system based on Exchange. Progent's BlackBerry-certified engineer has support skills in key areas related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database architecture, Outlook, firewalls, proxy servers, TCP/IP, and IT policies. Progent can help you to install and delete BlackBerry device users on Exchange and Windows Active Directory, set up, monitor, and manage BlackBerry BES Server, administer BlackBerry handhelds and user accounts, archive and maintain storage groups, configure permissions, set up the Mobile Data System and Instant Messaging, install access control lists, control Microsoft Exchange data flow, generate, update, and apply wireless LAN and VPN configurations, set up SNMP traps for alerts, and produce reports based on SNMP results.

Progent's BlackBerry-certified expert can help you with your BlackBerry solution in a variety of settings that can include Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent offers the support of a BlackBerry Certified Solution Designer to assist your business to plan, install, test, repair, and produce documentation for a wireless solution built on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's high-level consulting support services for BlackBerry technology include business and network needs assessment, system design, deployment planning and implementation, performance optimization, configuration of a high-availability environment, information backup and disaster recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your functional objectives and to design a mobile wireless environment that fits within your IT budget and aligns with your business strategy. Progent can explain the implications of your operational processes on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's suitability to accommodate a BlackBerry Enterprise Server, assist your organization to decide which administration model and equipment match your needs, and analyze your messaging environment configuration. Progent can also explain the performance implications that the BlackBerry BES Server, SQL SQL Server, and Microsoft Exchange Server have on each other so you can make smart decisions about options for software editions, processors and mass storage, network design, and application configuration.

To maximize network protection, Progent's BlackBerry-certified consultant can assist you to select and configure appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and CISM-certified security engineers to run network-wide security vulnerability and compliance validation and suggest enhancements to accommodate your BlackBerry solution.

Contact Progent to Get Help from a RIM BlackBerry-Certified Consultant
In order to ask Progent about engineering expertise for BlackBerry mobile wireless technology, call 1-800-993-9400 or refer to Contact Progent.

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