Introduction to Progent's Support Expertise for BlackBerry Solutions
RIM BlackBerry Consulting HelpMobile access to messages, address books, schedules, and web applications has become a vital capability of IT networks for businesses of all sizes. BlackBerry smartphones are some of the most powerful devices for achieving anywhere, anytime connectivity. But the infrastructure required to accommodate BlackBerry smartphones has grown significantly more complex as the insistence on fault tolerance and and air-tight security has heightened. Progent's RIM qualified consultants specialize in delivering small businesses world-class network expertise and troubleshooting services that are economical and effective.

Being a Microsoft Gold Partner with years of background consulting on MS Exchange Server, Progent's consultants can provide in-depth expertise for incorporating BlackBerry and Microsoft products by offering support services such as Microsoft Exchange 2010 support and by offering complementary services such as Microsoft Lync Server deployment and MS Office Communications Server support to help control Instant Messaging and Presence. Progent's Microsoft SQL Server 2016 integration consultants and Microsoft SQL 2014 consultants can configure and troubleshoot your SQL database system to operate optimally with BES Server, and Progent's MS Data Protection Manager experts can help you to design archiving and recovery processes to safeguard your data and minimize productivity disruption in case of a breakdown of your messaging system.

Progent also retains a large team of Cisco certified CCIE network consultants who are available remotely to offer advanced assistance for architecting and troubleshooting your network so it supports your BlackBerry solution with a high degree of resilience, expandability, protection, and maintainability. Cisco Certified Internetwork Experts are highly-qualified networking professionals who earn this top-level status only through strenuous testing by Cisco. CCIEs are able to handle the most complex issues surrounding network planning, deployment, troubleshooting, and service.

Technical Expertise for BlackBerry BES Server
BlackBerry Enterprise Server (BES) streamlines management and support of BlackBerry smartphones, offering a single platform for handling key jobs such as smartphone installation, updates, and retirement and providing a strong foundation for security and fault tolerance. BlackBerry BES Server supports transparent communication between Microsoft Exchange Server, Groupwise, or Lotus email platforms and BlackBerry users and allows over-the-air synchronization.

RIM BlackBerry Enterprise Server Integration Support

BES Server features a variety of data protection capabilities beginning with automatic data encryption of information sent between a BlackBerry wireless handset and BES Server based on Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry BES Server also allows great versatility in adjusting levels of protection to match the special requirements of your environment. Progent's BlackBerry certified engineers can help your company to choose advanced security features and activate them wirelessly. Examples of these wirelessly selectable security settings include:

  • Disable a smartphone
  • Wipe data from a missing BlackBerry device
  • Lock out Bluetooth
  • Activate built-in protection against malware

BlackBerry BES Server also provides flexibility in selecting mechanisms to keep BlackBerry users from installing or running unsafe or prohibited software. Progent can assist you to select blocking processes like:

  • List precisely what programs are permitted on the device
  • Block third-party software from using non-volatile memory on the BlackBerry smartphone
  • Select which resources third-party applications can access on the smartphone
  • Limit the kinds of connections third-party software running on the BlackBerry device can establish
  • Block all third-party software from being loaded or run on the BlackBerry smartphone

How Progent Can Assist You to Manage and Troubleshoot Your BlackBerry Solution
Progent can deliver an experienced BlackBerry support who has earned accreditations from RIM in all major facets of BlackBerry integration. Progent's BlackBerry consulting services range from troubleshooting synchronization problems to designing mobile workforce solutions built around BlackBerry Enterprise Server. These RIM BlackBerry credentials and their associated skill sets include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesA Progent BlackBerry Certified Support Specialist can assist you to perform basic technical functions including configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account configurations, launching e-mail filters, editing user accounts, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to work with your corporate messaging software. Progent's seasoned experts can in addition assist you to resolve a broad range of problems concerning synchronization, handset recognition, email reconciliation, web access, wireless connections, IM, workstation software installation, and Desktop Redirector.

As a top innovator in providing countrywide remote consulting services for small company IT networks, Progent can provide fast and affordable access to a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your mobile support expenses at a minimum and, by handling issues promptly, improves the productivity of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the knowledge required to configure and support the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can assist you to utilize tools like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run critical procedures such as resolving enterprise activation problems, adding and removing BlackBerry smartphone clients, setting activation passwords, configuring wireless software loading and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery mechanisms.

Progent's BlackBerry engineers can also assist you to use management tools such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow issues, and using wireless LANs for activation. Also, Progent can help you understand the role of IT policies in the BlackBerry Enterprise system and help your company to define and implement appropriate security configurations.

Progent's Microsoft-certified Microsoft Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to optimize your existing Microsoft Exchange Server architecture for working in conjunction with BlackBerry Enterprise Server or move your BlackBerry system to the latest edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for installing, managing, monitoring, and maintaining one or several BlackBerry Enterprise Servers in a messaging system based on Exchange. Progent's BlackBerry-certified consultant has support skills in key technologies related to BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can assist you to install and delete BlackBerry smartphone users on Exchange and Microsoft Active Directory, configure, track, and manage BlackBerry BES Server, manage BlackBerry devices and user accounts, archive and maintain storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, implement access control lists, manage Exchange data flow, create, edit, and assign wireless LAN and VPN configuration sets, set up SNMP traps, and produce reports based on SNMP results.

Progent's BlackBerry engineer can support your BlackBerry solution in a number of environments that can include Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to plan, deploy, test, troubleshoot, and document a wireless environment built upon the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's high-level consulting services for BlackBerry include business and network requirements analysis, solution architecture, roll-out planning and execution, performance optimization, configuration of a fault-tolerant architecture, information backup and business recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your technical goals and to create a wireless system that fits within your IT budget and aligns with your business plans. Progent can clarify the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity architecture's ability to accommodate a BlackBerry Enterprise Server, assist your organization to determine which management model and hardware products meet your requirements, and evaluate your messaging environment topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on one another so you can arrive at smart decisions about alternatives for software versions, server hardware and storage, network architecture, and application set up.

To optimize network security, Progent's BlackBerry consultant can assist you to select and activate appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISA and GIAC-certified security engineers to run network-wide security assessment and compliance validation and suggest improvements to accommodate your BlackBerry solution.

Contact Progent for Help from a BlackBerry-Certified Consultant
To contact Progent about technical assistance for BlackBerry mobile wireless technology, phone 1-800-993-9400 or see Contact Progent.

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