Fast Remote Technical Support for Seattle IT Networks
Immediate Remote Support for Seattle NetworksFor organizations located in Seattle or anywhere in the state of Washington, Progent provides remote help for computer systems based on any combination of Microsoft Windows, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified engineers have delivered remote troubleshooting to businesses in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure issues, plus the services of CISA and CISSP-certified security consultants to help with advanced security architecture and troubleshooting jobs.

Progent's online technical support experts offer excellent leverage due to the fact that they possess the real-world background and have access to the sophisticated technology necessary to resolve the majority of network problems rapidly. Efficient support lowers immediate costs since solutions require fewer billable minutes. Remote support also avoids the cost of sending a consultant to your office. Your company saves even more with indirect costs by reducing or eliminating network downtime and associated costs due to business disruption, disgruntled clients, idle employees, and de-focused management. Progent's extensive online technical support expertise is particularly valuable for businesses that are dependent on public clouds for critical infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing model for online support is designed to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you are billed only for the support that you receive. In contrast to many online service companies, Progent requires no service activation surcharge or minimum fees. Progent's one-minute billing unit and clean model for pricing avoid situations where quick repairs manage to turn into big tabs. Progent's penchant for dealing with technical issues quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned a collection of optimized tools and proven processes that permit the maximum degree of efficiency for online engineering help and repair for information networks of any size. Progent offers secure VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's Technical Response Center to communicate with your company's network without compromising corporate security.

Progent's proven service reporting system maintains comprehensive histories describing the support that Progent's customers have received. Progent's staff service personnel have the benefit of the specifics of assistance rendered to every Progent client by every engineer. This history of problems and fixes is structured as an easily accessible proprietary knowledge base that enables Progent's remote technical professionals to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and close relationships with important technology companies such as Cisco and Microsoft open up additional vast support knowledge bases and permit priority access to vendors' internal product engineers so Progent's online service specialists can come up with the most efficient solutions promptly.

Online support services offered by Progent to clients in Seattle and throughout the state of Washington include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent provides a selection of low-cost, flat-rate managed services designed to enable small and mid-size businesses to benefit from the same advanced IT solutions used by many of the world's leading corporations. Progent's ProSight series of outsourced network management services addresses all critical areas of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, and network infrastructure monitoring and management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to provide centralized management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of analysis for inbound email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to defend endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the complete malware attack progression including protection, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup processes and allows fast restoration of critical data, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating appliances that need critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the health of vital assets that drive your business network. When ProSight Systems Watch detects an issue, an alarm is transmitted immediately to your designated IT staff and your Progent engineering consultant so any potential issues can be addressed before they have a chance to impact your network Find out more details about ProSight Systems Watch server and desktop management services.

Additional Support Programs Available from Progent
Progent offers the services of seasoned online consulting experts for special information technology projects. Billing rates for longer-term development or consulting projects are set based on the qualifications of the consultants involved. Progent's experience with these important areas of information technology allows clients to complete critical initiatives within budget and on time. Progent's special remote consulting solutions include:

  • Help Desk Services
    Progent's Help Desk service options for businesses with networks based on Windows, Cisco, Mac OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Call Center outsourcing support services are ideal for companies who don't have the resources to assemble and manage an in-house Help Desk Call Center but who want quick response from an efficient Call Center with proficient phone assistance as well as the ability to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk is intended for bigger companies and serves as a transparent addition to your established Helpdesk organization. Progent's Virtual Help Desk can serve as a an escalation alternative to resolve the toughest technical problems, or be available in overflow instances when your regular service providers are overwhelmed.

    Progent's Help Desk Call Center team of seasoned network professionals provides your customers in Seattle or anywhere in the state of Washington rapid communication with a dependable technical support resource with substantial background providing phone support and online repair service for networks that incorporate Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk perception as a major contributor to company success, and Progent's aim is to fix and not just record network problems.

  • Business Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Team offers online and in-depth consulting support and training in special application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom development, and training for popular Microsoft business applications including CRM, MS Office Project, Microsoft Office Word, and Office Excel. To learn additional information concerning Progent's expertise, custom development, and education services, refer to Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in Seattle, or anywhere in the state of Washington, online hybrid network monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to accommodate your environment so your IT support is proactive and automated. By anticipating possible problems before they result in full-scale emergencies, system monitoring can ward off disruptive and expensive information system crises. Progent can also utilize server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Mac OS X networks, Microsoft environments, or systems that incorporate a variety of operating systems.
How Your Seattle Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent remote assistance with Microsoft Windows, Mac OS X, or Linux/UNIX environments, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent. For offices and startups in Seattle or throughout the state of Washington, Progent's phone-based network support engineers are ready to deliver expert and cost-effective system support the moment your business needs it. More than 15 years of offering online technical assistance has led to Microsoft Gold Partner status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to repair network problems quickly while avoiding the expense and lost time associated with on-premises service visits.

Even if your Seattle business works with a local freelance consultant or employs an in-house organization that can handle common computer issues, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless remote expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the expertise to handle sudden network emergencies or especially complex integration problems.

Features of Progent's Online Computer Support for Seattle
Progent's online help, Internet-based repair, system security consulting, and system management services offer companies in Seattle or anywhere in the state of Washington unparalleled leverage for your IT investment. Whether you need occasional phone help and remote network repair or ongoing Help Desk outsourcing support and system management, Progent's experts can deliver your office world class IT support while allowing you to eliminate the expense and hassle of running a full-service internal IT organization. Key features of Progent's online help services include:

  • Immediate Phone Access to Microsoft Certified Support Specialists
    Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to companies in Seattle and is also ideal for networks in more remote regions of Washington that have a limited supply of technicians with proven experience supporting Microsoft's latest family of server technologies. All Progent engineers have at least 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Certified Partner support company, Progent has the use of a wide array of Microsoft support utilities, technical databases, and on-going education.

  • Per Minute Rates to Reduce Costs
    Progent provides remote support on a by-the-minute basis, so you pay only for the services you use. Progent requires no minimum fee for online service and requires no ongoing retainer for support services provided during regular business hours. This keeps you from paying big bills for quick fixes.

  • Availability of Cisco Certified Network Design Specialists
    As a Registered Partner for Cisco, Progent can provide access to on-staff professionals who have expertise in planning, deploying, and managing networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create fast, high-availability, and protected infrastructure for wireline and wireless networking.

  • Application Specialists Group
    Progent's basic consulting offerings consist of technology integration, MS Exchange Server consulting, corporate security design, and Help Desk outsourcing support. Progent's Experts Team offers in-depth consulting expertise for critical business applications. Help available from the Application Experts Group covers:
    Microsoft Dynamics GP Support and Programming
    MS Project and Project Online Support
    Office Excel and Office 365 Excel Technical Support and Programming
    Office Word and Office 365 Word Support
    BI Reporting Development and Troubleshooting
    UNIX, Linux and Sun Solaris Help
    Microsoft SQL Server 2016 Application Programming and Microsoft SQL Server 2014 Software Development and Troubleshooting
    Oracle Database Administration and Application Development
    MySQL Management Support and Application Programming
    Mac Help
    Amazon MWS Programming

    By providing a full service one-stop resource for IT generalists and specialists, Progent is able to deliver timely, cost-effective, and comprehensive IT solutions that fit the special requirements of your business.

  • State of the Art Online Access Software
    Protected online connectivity allows Progent's support experts to observe precisely what your users see. This makes it easier to find fast solutions to issues that might otherwise require a costly onsite service call. Sophisticated remote access tools and experienced engineers combine to enable Progent to repair most network issues rapidly and affordably. Progent is an industry leader in offsite troubleshooting and remote network analysis.

  • Compatibility with Leading VPN Products
    Progent supports secure Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN online connectivity allows the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.

  • 24x7 Service for Maximum System Availability
    For businesses with line-of-business applications, Progent can provide optional round-the-clock remote technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help ensure maximum system availability.

  • Help Desk Services
    Progent's Help Desk Call Center programs are intended specifically for budget-conscious companies whose workers need immediate recourse to a Help Desk Call Center with expert phone support and complete escalation ability.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's staff size, breadth of IT knowledge, fine tuned support tools, and understanding of corporate IT allow offices to avoid the pitfalls of exclusive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.

Progent stands out by offering:

  • In-depth Expertise in Microsoft's Entire Family of Server Platforms
    Progent offers in-depth support for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration help, Windows Server 2008 support, Windows 2003 maintenance, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, Exchange 2010 Server maintenance, Exchange Server 2007 and Exchange Server 2003 moves, plus SQL Server 2016 integration, SQL Server 2014 support, and SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises visits by the minute. As a result, you owe exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers in-person service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no startup fee and asks no retainer for services delivered during normal business hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large bills for fast solutions so you won't be tempted to permit less critical problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or small service firms who provide scant documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the service documentation transmitted by every consultant to each client. The practice of detailing and organizing service activity allows more effective support and eliminates a slew of typical problems such as when a service client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few support companies to provide 24x7 network monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing possible problems before they cause lost productivity, system monitoring can save your IT network from painful and costly service disruptions.
How Does My Business Begin Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.

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