Immediate Phone Help for Seattle Small Office Computer Systems For small companies located in Seattle or anywhere in Washington, Progent offers remote help for information systems powered by Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided remote troubleshooting to companies in all 50 states in the U.S. Progent also offers the expertise of Cisco CCIE network specialists to help with challenging infrastructure problems, as well as the assistance of CISSP and CISM-accredited security engineers to help with high-level security design and troubleshooting jobs.
Progent's online technical support engineers offer excellent value due to the fact that they possess the real-world experience and are equipped with the sophisticated tools required to resolve most information system problems quickly. This lowers immediate expenses because solutions require fewer billable minutes. Remote help also avoids the cost of sending an engineer to your location. Your organization benefits even more in incidental expenses by reducing or eliminating network outages and related losses due to business discontinuity, disgruntled clients, idle employees, and distracted executives.
Progent's billing model for remote support is structured to leverage your IT service dollar. Progent bills per minute for phone consulting, so you are charged exclusively for the services that you receive. In contrast to typical online support companies, Progent asks for no startup fee or minimum payments. Progent's per-minute billing unit and clean policy for billing do away with situations where fast solutions somehow end up as large bills. Progent's penchant for handling technical issues quickly results in your business conserving money.
Progent's Remote Technical Support Technologies
Over time, Progent has fine tuned an array of optimized technologies and field-tested methodologies that allow the highest level of effectiveness for remote consulting and repair for small company computer systems. Progent provides safe VPN support for gateways from a variety of popular companies including Microsoft, Cisco Systems, Sonicwall and Watchguard. Secure VPN connectivity enables the experts of Progent's remote service group to connect to your computer system remotely without violating system security.
Progent's advanced technical support reporting application keeps detailed histories describing all service that Progent's customers have been provided. Progent's team consultants have access to the details of support delivered to each Progent client by every Progent engineer. This archive of problems and responses is structured as an easily accessible support knowledge base that permits Progent's remote support experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's high-level certifications and formal partnerships with key industry leaders including Cisco Systems and Microsoft permit access to additional massive support knowledge bases as well as to vendors' in-house product engineers so that Progent's online consulting engineers are able to come up with optimal resolutions in the least time.
Remote technical support services available from Progent to clients in Seattle and anywhere in the state of Washington include:
Certified Windows Experts Progent's Microsoft-qualified online service engineers can deliver computer troubleshooting and consulting assistance for all Microsoft server and application products. Progent is a Microsoft Gold Certified Partner network support company and can offer your organization the expertise of support engineers who can show you how to integrate, troubleshoot and manage the extensive suite of MS Servers including Windows 2003 Server, Microsoft SQL Server, ISA Server, Microsoft BizTalk Server, Commerce Server, Microsoft Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange Server, Microsoft Application Center, SharePoint Server, Microsoft Project Server, and Microsoft Operations Manager 2007 and MOM 2005.
Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving The Cisco CCIE certification is the highest recognition for networking engineers, and indicates an individual's network technology skills at the expert level. CCIEs know how to handle the most intractable issues encountered in network planning, integration, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco System's internal engineers in analyzing problems with IOS network administration tools and developing workarounds or locating software patches. Cisco CCIEs offer excellent cost-effectiveness because their depth of experience permits them to fix the most complex problems quickly. In typical cases, less qualified service providers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes.
Progent's Cisco CCIEs can provide assistance with all of Cisco's popular family of connectivity appliances such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, protected broadband and IS routers, wireless access points and bridges, VoIP phones and systems, Catalyst switches, plus Virtual Private Network products.
CISM and CISSP Qualified Network Security Experts Progent's certified CISSP, ISSAP, and CISM network security engineers can provide a variety of security services to strengthen the defenses of your Windows, Apple Mac, or Linux environment against assaults or assist your business to recuperate rapidly after a damaging penetration. Security services offered by Progent include: comprehensive security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; rapid recovery from virus and worm attacks; installing firewalls; establishing safe techniques for off-site and mobile connectivity; defending your messaging infrastructure from viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
UNIX/Linux, Sun Solaris, and Mac OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X phone-based consulting services cover a wide array of information technologies including system architecture, messaging systems, system and operational security, UNIX and Windows coexistence, virtual server technologies for server consolidation and simplified management, and migration from legacy systems to Microsoft Windows or Linux solutions. Progent's group-based methodology for solving technical problems promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle complex situations. This accelerates solutions of urgent problems, reduces lost productivity, and lowers service expense.
Progent's UNIX/Linux support engineers can offer urgent remote help diagnosing anomalies affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX including:
Additional Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology programs that small companies frequently request. Billing charges for longer-term development or consulting tasks are determined according to the qualifications of the engineers assigned. Progent's background in these special fields of information technology enables customers to complete critical initiatives within budget and on schedule. Progent's special remote engineering services include:
Call Center Expertise
Progent's Call Center support alternatives for small and midsize businesses with environments that incorporate Microsoft, Cisco Systems, Mac OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for small organizations who lack the money or time to create an internal Help Desk but who need quick communication with an efficient Help Desk with proficient telephone assistance plus the expertise to escalate complex problems to advanced consultants.
Progent's Call Center consulting services can support you in creating an effective new Help Desk or enhancing your existing organization, identifying or customizing Help Desk software products to meet the particular needs of your business, or providing temporary phone support personnel to supplement your in-house Help Desk resources to handle demanding situations like software migrations, major upgrades, or installing new applications.
Progent's Help Desk team of seasoned network experts provides your clients in Seattle or anywhere in the state of Washington fast contact with a large support resource with years of experience offering phone support and remote troubleshooting for computer environments powered by Windows, Cisco, Apple Mac, UNIX, or Linux components. Progent's concentration is to give the Call Center the reputation as a key contributor to business performance, and Progent's intent is to fix and not simply annotate technical problems.
Business Applications Services: Education, Custom Development, and Troubleshooting
Progent's Applications Consulting staff can supply phone-based and in-depth engineering expertise and education in special business application areas including Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft applications including Microsoft CRM, MS Project, Microsoft Word, and Office Excel. For more about Progent's consulting, programming, and training offerings, refer to Progent's Business Application Experts Services.
Remote Network Monitoring Services
Progent offers businesses in Seattle, or anywhere in the state of Washington, online computer system monitoring services powered by MS Operations Manager 2007, enhanced by Progent to accommodate your business so your IT maintenance is proactive rather than reactive. By exposing potential trouble spots before they cause downtime, remote monitoring can head off stressful and costly service breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Mac OS X environments, Microsoft networks, or environments based on multiple OS platforms.
How Your Seattle Business Can Contact Progent's Online Service Professionals
To contact Progent about urgent online support with Microsoft, Apple Mac, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or e-mail information@progent.com.
For small offices and startups in Seattle or throughout the state of Washington, Progent's phone-based network support engineers can deliver expert and affordable IT support the moment your organization has to have it. More than 10 years of providing remote repair services has led to Microsoft Gold Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine online access tools to fix IT problems quickly while avoiding the expense and lost time that comes with on-site service visits.
Even if your Seattle company has a local independent support technician or maintains an in-house organization that can handle the majority of computer issues, Progent’s Microsoft and Cisco certified engineers offer a convenient and transparent virtual expansion of your local resources for situations when your regular service personnel either lack the time or the knowledge to handle unexpected system crises or particularly complicated integration problems.
Benefits of Progent's Network Help for Small Businesses in Seattle
Progent's remote network troubleshooting services allow your City# small business to realize the advantages of immediate, expert network support without the expense of maintaining an in-house IT staff. Your network will acquire added strategic worth by being increasingly available, efficient, and protected. Benefits to your business include:
Convenient remote expansion of your local IT resources
With most small companies in Seattle and throughout Washington, nearby computer support providers, whether made up of independent consultants or an in-house maintenance staff, can resolve the majority of technical problems. On the other hand, serious problems might spring up when local support personnel are overstretched or unavailable, and some problems may stem from IT products that is beyond the scope of your local service personnel. In these instances, Progent's online service professionals provide an easy, quick, and budget-friendly way to supplement your local help and to convey useful information to improve your ability to deal with future issues in-house.
Less Dependence on Individual Service Providers
For IT support, small offices commonly rely on individual freelance consultants. Although freelance service people have less internal costs than big support companies and can often charge lower rates, they are sometimes overbooked, making it impossible to respond rapidly to urgent situations. If an independent service provider is busy with another client, sick, on vacation, or in class, the absence of fallback help may force your company to wait for assistance during an emergency. As your network grows, system unavailability and trouble with critical software are more costly. The money you thought you were saving on a freelancer can be consumed fast by reduced productivity. Progent offers a dependable source of reserve support expertise to insure your IT system is always available.
Create a Scalable Basis for Smooth Growth
New businesses typically begin with an information architecture created on a modest budget. Lacking a scalable framework, band-aid repairs often get piled on top of a shaky foundation. As a network grows, stability and scalability problems can hinder the productivity of the business. These badly built systems require careful analysis, smart strategic planning, and wide IT knowledge to evolve to a system infrastructure able to deliver the stable foundation to meet vital business requirements and ease downstream growth.
Work with Problem Solvers Instead of Technology Vendors
Small companies require advice and technical training to navigate through an ever more complicated maze of technology options capable of accelerating business success and enhancing productivity. Businesses hardly need a network consultant who is motivated to resell a specific vendor's products. Network support and product selling can result in a scenario where the proposed
solution is designed around a profitable technology rather than the genuine requirements of a small business. Progent avoids these conflicts of interest by offering only services instead of products. This enables Progent to align IT consulting with the real needs of customers.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner support company and Progent's staff size, breadth of technical expertise, refined remote support tools, and familiarity with corporate IT enable small businesses to escape the limitations associated with excessive dependence on smaller service organizations, individual freelance consultants, or limited internal IT help.
Value Pricing
Progent's pricing policy is to bill for remote service and in-person visits per minute. Consequently, you owe just for delivered support. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides on-site service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent applies no startup fee and asks no retainer. Many service organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick repairs so you won't be forced to allow less critical problems to fester.
Information Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their scope, Progent is able to focus on providing hard-to-find skills where Progent faces little competition. Companies who work with familiar independent service providers or who employ in-house support staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more robust, protected, and productive.
Remote Server Monitoring with Microsoft System Center Operations Manager 2007
Progent is one of the few IT service companies to offer round-the-clock remote tracking services powered by MS System Center Operations Manager 2007. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing possible problems before they result in lost productivity, network monitoring can keep your information network from painful and expensive availability losses.
How Does My Business Begin Getting Online Computer Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for network support, visit Immediate Emergency Support.
For small companies located in Seattle or anywhere in Washington, Progent offers remote help for information systems powered by Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided remote troubleshooting to companies in all 50 states in the U.S. Progent also offers the expertise of Cisco CCIE network specialists to help with challenging infrastructure problems, as well as the assistance of CISSP and CISM-accredited security engineers to help with high-level security design and troubleshooting jobs.
Progent's Microsoft-qualified online service engineers can deliver computer troubleshooting and consulting assistance for all Microsoft server and application products. Progent is a 
The Cisco CCIE certification is the highest recognition for networking engineers, and indicates an individual's network technology skills at the expert level. CCIEs know how to handle the most intractable issues encountered in network planning, integration, administration, security, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco System's internal engineers in analyzing problems with IOS network administration tools and developing workarounds or locating software patches. Cisco CCIEs offer excellent cost-effectiveness because their depth of experience permits them to fix the most complex problems quickly. In typical cases, less qualified service providers can wrestle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes.
Progent's certified CISSP, ISSAP, and CISM network security engineers can provide a variety of security services to strengthen the defenses of your Windows, Apple Mac, or Linux environment against assaults or assist your business to recuperate rapidly after a damaging penetration. Security services offered by Progent include: comprehensive security evaluation using tools such as GFI LANguard, AMAP Application Scanner, and software from Metasploit and Hydra; rapid recovery from virus and worm attacks; installing firewalls; establishing safe techniques for off-site and mobile connectivity; defending your messaging infrastructure from viruses, spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
