Fast Remote Help for Seattle Information Networks
Fast Online Consulting for Seattle SystemsFor companies in Seattle or anywhere in Washington, Progent provides online technical support for computer systems powered by Microsoft Windows, Cisco, Apple Mac, or Linux technology. Progent's Microsoft qualified consulting experts have delivered online troubleshooting to businesses in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco Systems CCIE-certified engineers to handle complex infrastructure issues, plus the services of CISSP-certified security consultants to handle advanced security design and diagnostic jobs.

Progent's online technical support engineers provide excellent value due to the fact that they possess the practical background and have access to the sophisticated tools required to resolve the majority of network problems rapidly. Efficient support reduces immediate costs since solutions require fewer chargeable minutes. Remote help also avoids the cost of sending a consultant to your location. Your organization saves even more in indirect costs by reducing or avoiding system outages and related losses due to business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced remote technical support experience is especially valuable in environments that depend on public clouds for critical network infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's pricing model for online support is structured to stretch your IT service dollar. Progent charges per minute for phone consulting, so you are charged only for the services that you actually get. Unlike many remote support organizations, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean policy for billing prevent situations where speedy. minor fixes somehow turn into large invoices. Progent's skill at dealing with problems efficiently means your business saves cash.

Progent's Online Technical Support Tools
Over time, Progent has fine tuned a collection of customized tools and proven methodologies which allow the maximum level of effectiveness for online help and repair for computer systems of any size. Progent offers secure VPN support for gateways from a variety of leading sources including Microsoft, Cisco Systems, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's remote service group to access your company's network remotely without compromising network security.

Progent's advanced service database system stores comprehensive histories for the support that Progent's customers have received. Progent's staff engineers have the benefit of the records of support rendered to each client by every consultant. This database of issues and fixes is stored as a readily accessible internal knowledge base that allows Progent's online technical experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's extensive list of accreditations and close relationships with important industry leaders including Cisco and Microsoft make available other extensive technical databases and allow fast response from manufacturers' in-house product engineers so Progent's remote service experts can arrive at the most efficient solutions quickly.

Online support services provided by Progent to companies in Seattle and throughout the state of Washington include:

Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT programs. Billing charges for ongoing development or consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology enables customers to execute major initiatives economically and on schedule. Progent's special remote consulting services include:
  • Call Center Expertise
    Progent's Help Desk service offerings for businesses with networks based on Microsoft, Cisco Systems, Apple Mac OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are a convenient solution for businesses who lack the resources to build and maintain an in-house Help Desk but who require quick response from a reliable Help Desk Call Center with professional phone assistance as well as the ability to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Help Desk Call Center consulting support can guide you in establishing an effective new Help Desk or improving your existing organization, evaluating or modifying Help Desk Call Center application software to meet the special requirements of your business, or adding temporary phone support staff to work with your internal Help Desk Call Center group to deal with unusually busy events like software transitions, major upgrades, or rolling out new applications.

    Progent's Help Desk staff of seasoned network consultants offers your computer users in Seattle or anywhere in the state of Washington rapid assistance from an effective technical support resource with years of background delivering phone consulting and online diagnostics for networks powered by Microsoft Windows, Cisco Systems, Mac OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center the reputation as a solid enabler of company performance, and Progent's policy is to resolve rather than merely report network problems.

  • Applications Services: Training, Customization, and Integration
    Progent's Applications Consulting Group can supply phone-based advanced consulting support and education in special business application areas including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting expertise, customization, and training for Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office Word, and MS Office Excel. To learn more on Progent's expertise, custom development, and training services, visit Progent's Business Application Experts Team.

  • Online Network Monitoring Services
    Progent offers companies in Seattle, or anywhere in the state of Washington, remote network and server monitoring support powered by Microsoft System Center Operations Manager, configured by Progent for your business so that your computer support is proactive and automated. By anticipating looming trouble spots before they result in network outages, system monitoring can avoid inconvenient and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X environments, Windows systems, or environments powered by a combination of OS platforms.
How Your Seattle Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency phone-based assistance with Microsoft Windows, Apple Mac, or Linux/UNIX computer systems, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Seattle or anywhere in the state of Washington, Progent's phone-based network support engineers are ready to deliver effective and cost-effective IT help the moment your business needs it. More than a decade of delivering remote technical assistance has led to Microsoft Gold Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to fine tune online access technology to fix IT problems rapidly while eliminating the expense and lost productivity associated with in-person service calls.

Even if your Seattle business works with a local freelance consultant or employs a full time IT staff that can deal with ordinary computer issues, Progentís Microsoft certified consultants can offer a convenient and seamless virtual expansion of your local resources for situations when your regular IT support personnel either lack the time or the knowledge to deal with sudden system emergencies or particularly complicated integration projects.

Details of Progent's Remote Network Services for Seattle
Progent's online help, Internet-based repair, network security consulting, and network management services offer businesses in Seattle or throughout the state of Washington unparalleled leverage for your support budget. Whether you require occasional phone support and Internet-based network repair or full-time Help Desk outsourcing services and system administration, Progent's experts can deliver your company world class network support while permitting you to avoid the cost and hassle of running a full-service internal IT organization. Highlights of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, range of technical background, refined support tools, and understanding of enterprise networking allow companies to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, individual freelance service providers, or limited internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of real-world industry background, in the trenches of network service, executing a broad range of IT projects for an extensive array of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its support personnel. This means that you get not only world-class IT skills, but also a support engineer with proven approaches for using computer knowledge to fix actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-site visits per minute. As a result, you are billed only for delivered services. Progent does not impose a higher rate for off-hours or urgent service, and within California or in regions where Progent provides in-person service, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no initialization charge and asks no monthly commitment for support services provided during regular business hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for quick repairs so you will not be forced to permit less critical problems to fester.

  • Full Records of IT Services
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or local support firms who provide minimal documentation or specifics of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support documentation sent by each staff member to every client. The discipline of documenting and archiving service activity results in more efficient service and avoids a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support companies to provide 24x7 network monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering potential problems before they result in lost productivity, network monitoring can save your information network from stressful and costly service disruptions.
How Does My Business Start Getting Online Technical Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.

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