Onsite Network Support for Small Businesses in the Seattle Area
Progent offers onsite support in the Seattle area and can provide expertise with Microsoft, Cisco and VMware products as well as Microsoft Azure connectivity and Amazon AWS cloud integration. On-premises support services for Microsoft technology include Exchange consulting, SQL Server integration help, and Active Directory design and troubleshooting. Progent can also help you set up, optimize, or train your Help Desk based on industry best practices.

Immediate Online Technical Support for Seattle Computer Networks
Urgent Remote Support for Seattle SystemsFor companies located in Seattle or anywhere in the state of Washington, Progent provides online technical support for networks based on Microsoft Windows, Cisco, Mac, or Linux platforms. Progent's Microsoft certified consulting experts have provided remote troubleshooting to companies in every state in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to handle challenging networking issues, plus the services of CISSP and CISM-accredited security engineers to handle advanced security design and diagnostic issues.

Progent's remote technical support engineers provide excellent value because they possess the real-world background and are equipped with the advanced tools needed to solve the majority of network problems quickly. This lowers immediate expenses because service calls use up fewer chargeable minutes. Remote support also avoids the expense of sending an engineer to your site. Your company saves additionally in incidental costs by minimizing or avoiding network downtime and related losses due to business disruption, disgruntled clients, idle employees, and de-focused management. Progent's extensive remote technical support experience is particularly helpful for businesses that depend on public clouds for vital network infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing model for remote support is structured to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe just for the support that you receive. In contrast to typical online service organizations, Progent imposes no initialization surcharge or minimum payments. Progent's per-minute billing unit and clean policy for pricing eliminate situations where speedy. minor fixes manage to end up as major tabs. Progent's skill at handling problems quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an array of optimized tools and proven methodologies which permit the maximum level of efficiency for online engineering help and troubleshooting for computer networks of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the staff of Progent's online support team to link to your system without breaching network security.

Progent's powerful service reporting system keeps thorough records for the service that Progent's clients have received. Progent's authorized service personnel have access to the history of all help delivered to each Progent client by any Progent consultant. This database of anomalies and responses is stored as an easily retrievable proprietary knowledge base that enables Progent's online support experts to share their knowledge company-wide to make sure that the value of Progent's technical support grows over time. Progent's advanced accreditations and working relationships with major technology companies such as Cisco and Microsoft open up additional extensive support databases and allow priority response from vendors' in-house product engineers so Progent's remote service specialists are able to determine the most efficient solutions promptly.

Online support services offered by Progent to customers in Seattle and throughout the state of Washington include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, fixed-price managed services intended to allow small and medium-size organizations to utilize the same best-of-breed technology used by some of the world's top enterprises. Progent's ProSight series of network monitoring and management services addresses all critical facets of modern networking such as email protection, security and compliance, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to deliver centralized management and world-class security for all your email traffic. The powerful structure of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter acts as a first line of defense and blocks most threats from reaching your network firewall. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further layer of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a unified platform to automate the entire threat progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital data, apps and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that require critical software patches, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management personnel and your Progent consultant so that all looming problems can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved immediately to a different hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time spent searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with government and industry security regulations, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery consultant. The interview is designed to help assess your company's ability either to stop or recover rapidly from a ransomware attack. Progent will work with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create a cost-effective security and backup system that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology projects. Progent's rates for longer-term consulting tasks are set according to the qualifications of the consultants required. Progent's background in these special fields of computer technology allows customers to complete major projects within budget and on schedule. Progent's special remote consulting services include:

  • Help Desk Services
    Progent's Help Desk programs for companies with networks that incorporate Windows, Cisco, Mac OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for businesses who don't have the resources to assemble and manage an in-house Help Desk but who require quick access to an effective Help Desk Call Center with proficient telephone support plus the ability to escalate the most challenging problems to advanced engineers.

    Progent's Help Desk Call Center consulting expertise can aid you in establishing an effective new Call Center or revamping your current one, identifying or customizing Help Desk Call Center software to address the special requirements of your company, or adding occasional phone support staff to work with your existing Help Desk team during unusually busy events such as software migrations, mass updates, or installing new business software.

    Progent's Call Center staff of seasoned information technology experts gives your computer users in Seattle or anywhere in the state of Washington rapid access to an efficient support group with substantial experience offering telephone-based support and remote repair service for IT systems powered by Windows, Cisco, Mac OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk recognition as a solid contributor to company performance, and Progent's policy is to resolve rather than merely document network problems.

  • Business Applications Support: Education, Programming, and Integration
    Progent's Applications Experts staff offers phone-based advanced consulting expertise and education in key application areas that include ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, customization, and education for Microsoft business applications such as Microsoft CRM, Project, Office Word, and Excel. To learn additional information on Progent's consulting, customization, and training services, see Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that include Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Seattle, or anywhere in the state of Washington, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to fit your business so your computer maintenance is proactive rather than reactive. By detecting potential problems before they cause network outages, proactive monitoring can minimize inconvenient and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple Mac networks, Windows environments, or systems based on multiple platforms.
How Your Seattle Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent phone-based support with Microsoft Windows, Apple Mac, or Linux/UNIX networks, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Seattle or anywhere in the state of Washington, Progent's online network support engineers can deliver effective and affordable IT support whenever your organization needs it. More than 15 years of offering remote repair services has earned Microsoft Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune online connectivity technology to fix IT problems rapidly while avoiding the expense and lost time associated with in-person service calls.

Even if your Seattle company deals with a regular freelance support technician or employs a full time organization that know how to handle common computer issues, Progentís Microsoft and Cisco certified consultants can offer a convenient and transparent remote expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to handle sudden system crises or particularly challenging integration problems.

Features of Progent's Remote Computer Services for Seattle
Progent's phone help, remote troubleshooting, network security consulting, and network management services give companies in Seattle or anywhere in the state of Washington the greatest leverage for your IT investment. Whether you need one-time telephone support and remote network repair or full-time Help Desk outsourcing services and system management, Progent's professionals can deliver your organization world class network support while permitting you to eliminate the cost and administration overhead of maintaining a full-service in-house IT staff. Key features of Progent's online help services include:

  • Immediate Telephone Contact with Microsoft Qualified Support Specialists
    Progent's staff of Microsoft-certified technicians can deliver fast and economical expertise to offices in Seattle and is also ideal for networks in geographic areas of Washington that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting firm, Progent has the use of a wide selection of Microsoft support utilities, service databases, and continuing training.

  • Per Minute Billing to Minimize Costs
    Progent offers remote help on a by-the-minute basis, so you pay only for the support you receive. Progent has no minimum fee for phone help and imposes no ongoing retainer for services delivered during regular working hours. This keeps you from facing big bills for simple repairs.

  • Availability of Cisco Network Architecture Experts
    Progent's registered experts for Cisco offers the services of authorized specialists with experience in planning, deploying, and supporting networking environments based on Cisco products. Progent can provide a CCIE or CCNP to help you build fast, high-availability, and secure infrastructure for fixed and mobile networking.

  • Application Experts Group
    Progent's basic support services include technology integration, Microsoft Exchange consulting, corporate security design, and Help Desk Call Center services. Progent's Application Experts Team offers in-depth consulting support for specific application areas. Support available from the Application Experts Team covers:
    Dynamics GP Support and Programming
    Microsoft Project Expertise
    Microsoft Office Excel and Office 365 Excel Consulting and Programming
    Microsoft Office Word and Office 365 Word Support
    BI Reporting Development and Training
    UNIX, Linux and Sun Solaris Integration
    Microsoft SQL Server 2016 Software Programming and Microsoft SQL Server 2014 Software Development and Debugging
    Oracle Management Support and Application Programming
    MySQL Management Support and Application Design
    Mac Support
    Amazon MWS Programming and Debugging

    By providing a convenient centralized resource for IT generalists and application experts, Progent can tailor fast, affordable, and thorough information technology solutions that fit the unique requirements of your company.

  • Advanced Online Connectivity Tools
    Protected online access permits Progent's support experts to see exactly what your customers see. This makes it easier to produce quick solutions to problems that could otherwise demand an expensive personal visit. Cutting-edge remote connectivity tools and experienced technicians together allow Progent to repair most network issues quickly and affordably. Progent is an industry leader in offsite support and automated network monitoring.

  • Support for Mainstream VPN Products
    Progent can provide secure VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN online access enables the experts at Progent's Technical Response Center to access your system remotely without weakening system security.

  • Round-the-Clock Service for Maximum Network Availability
    For businesses with line-of-business applications, Progent offers optional round-the-clock online support services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager 2007, this service can help produce maximum network availability.

  • Help Desk Services
    Progent's Help Desk Call Center services are designed especially for budget-constrained organizations whose clients require immediate access to a Help Desk service with expert telephone support and complete escalation capability.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's number of employees, range of IT expertise, fine tuned remote support software, and understanding of corporate IT allow companies to escape the pitfalls associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of hands-on industry background, at the forefront of IT support, executing a wide variety of technical tasks for an extensive mix of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting personnel. This guarantees that you get not just expert IT skills, but also a consultant with field-tested methods for applying computer knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-premises help per minute. As a result, you are charged only for delivered support. Progent does not impose a more expensive rate for after-hours or priority support, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no startup fee and asks no retainer for services delivered during normal business hours. Many service organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for fast solutions so you won't be tempted to permit less critical problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to handle problems that are within their comfort zone, Progent is able to focus on providing high-value services where Progent has few competitors. Businesses who utilize familiar freelance service providers or who maintain internal support staffs benefit when Progent transfers information about new technology and tested processes to make their networks more robust, secure, and efficient.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to provide 24x7 network tracking services powered by MS Operations Manager. MS Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating potential problems before they cause lost productivity, system monitoring can keep your IT network from stressful and expensive service losses.
How Does Our Company Begin Getting Remote Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.

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