Immediate Remote Troubleshooting for Seattle Computer Networks
Urgent Online Technical Support for Seattle SystemsFor companies in Seattle or anywhere in the state of Washington, Progent offers remote support for computer systems powered by Microsoft Windows, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft qualified engineers have provided remote troubleshooting to companies in all 50 states in the United States. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure problems, plus the assistance of CISSP and CISM-accredited security engineers to handle high-level security design and troubleshooting jobs.

Progent's remote technical support engineers provide excellent value because they have the practical experience and have access to the advanced technology necessary to resolve the majority of information system issues quickly. This lowers immediate costs since solutions accumulate minimal chargeable consulting minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your organization benefits even more in incidental costs by reducing or eliminating network downtime and related losses due to business disruption, disgruntled clients, idle employees, and de-focused management. Progent's extensive online technical support experience is particularly helpful in environments that rely on public clouds for critical network infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an option.

Progent's billing policy for remote help is designed to leverage your IT service dollar. Progent charges on a per-minute basis for telephone-based consulting, so you are billed exclusively for the services that you actually get. Unlike typical online service firms, Progent asks for no service activation surcharge or minimum job duration. Progent's one-minute granularity and simple model for billing save you from scenarios where quick repairs somehow end up as substantial bills. Progent's skill at disposing of problems efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has refined a collection of optimized technologies and field-proven processes which allow the maximum degree of effectiveness for online consulting and repair for information networks of any size. Progent provides protected VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's online support team to communicate with your company's network remotely without breaching network security.

Progent's proven customer support reporting system keeps thorough documentation of all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the records of support provided to every client by every Progent engineer. This history of trouble tickets and fixes is stored as a conveniently retrievable internal database that enables Progent's online support experts to share their knowledge with the whole team to ensure that the value of Progent's technical support grows daily. Progent's high-level certifications and formal partnerships with key technology companies including Cisco and Microsoft make available additional extensive support knowledge bases and allow priority response from vendors' internal support staff so Progent's online service experts are able to come up with the most efficient resolutions quickly.

Online support services offered by Progent to companies in Seattle and throughout the state of Washington include:

Additional Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for special information technology projects. Billing charges for longer-term development or consulting projects are set based on the qualifications of the consultants required. Progent's experience with these special fields of information technology allows customers to complete major projects economically and on time. Progent's project-based remote consulting services include:
  • Help Desk Services
    Progent's Call Center support alternatives for companies with environments that incorporate Microsoft, Cisco, Apple Mac, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are well suited for businesses who don't have the budget to assemble and manage an internal Help Desk Call Center but who require quick response from a reliable Help Desk Call Center with professional phone support as well as the ability to escalate the most challenging tasks to high-level engineers.

    Progent's Help Desk Call Center consulting support can assist you in establishing an efficient new Call Center or enhancing your existing organization, evaluating or modifying Help Desk Call Center software to handle the particular requirements of your corporation, or providing occasional online staff to work with your in-house Help Desk Call Center resources to handle demanding scenarios like software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center team of veteran information technology experts offers your clients in Seattle or anywhere in the state of Washington immediate contact with a reliable support group with substantial background delivering telephone-based help and remote repair service for computer environments that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux products. Progent's focus is to give the Help Desk Call Center the reputation as a crucial enabler of company performance, and Progent's target is to resolve rather than merely report IT issues.

  • Applications Support: Education, Custom Programming, and Integration
    Progent's Applications Consulting Team offers phone-based professional engineering expertise and training in special business application fields such as ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, custom programming, and training for popular Microsoft applications including Microsoft CRM, Office Project, Office Word, and Microsoft Excel. To read additional information about Progent's consulting, programming, and training offerings, go to Progent's Business Application Experts Group.

  • Remote Network and Server Monitoring Services
    Progent offers businesses in Seattle, or anywhere in the state of Washington, online computer system monitoring support powered by Microsoft System Center Operations Manager, configured by Progent for your environment so your IT support is proactive rather than reactive. By anticipating possible trouble spots before they cause full-scale emergencies, remote monitoring can ward off disruptive and expensive information system crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac environments, Microsoft systems, or networks that incorporate multiple OS platforms.
How Your Seattle Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency remote assistance with Microsoft, Apple Mac, or Linux/UNIX networks, visit Progent's Emergency Remote Support, call 1-800-993-9400, or see Contact Progent. For offices and new ventures in Seattle or anywhere in the state of Washington, Progent's phone-based network support engineers can provide expert and affordable system help the instant your business has to have it. More than 15 years of delivering remote tech support has earned Microsoft Gold certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to fine tune online connectivity tools to solve IT problems rapidly while eliminating the cost and lost time that comes with in-person support visits.

Even if your Seattle office deals with a regular independent support technician or maintains an in-house IT staff that can deal with day-to-day network issues, Progentís Microsoft certified consultants are available to provide an easy and transparent virtual extension of your local resources in cases when your regular service personnel either lack the time or the knowledge to fix unexpected network emergencies or particularly challenging integration problems.

Details of Progent's Online Computer Services for Seattle
Progent's phone support, Internet-based troubleshooting, system security consulting, and system administration services offer offices in Seattle or anywhere in the state of Washington unparalleled leverage for your support budget. Whether you need one-time phone help and Internet-based network repair or ongoing Help Desk outsourcing support and system administration, Progent's experts can deliver your company enterprise-level IT support while permitting you to eliminate the expense and hassle of running a large internal IT organization. Key features of Progent's online help program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, range of technical expertise, refined support tools, and understanding of enterprise networking allow offices to avoid the limitations of excessive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than ten years of hands-on professional background, at the front lines of IT support, executing a broad variety of IT projects for an extensive mix of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into shared leading practices training that Progent instills in its consulting personnel. This guarantees that you get not just expert technical help, but also a support engineer with proven approaches for applying computer knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-site help by the minute. Consequently, you are charged only for received services. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in regions where Progent provides on-premises service, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no service activation fee and asks no retainer for support services delivered during regular business hours. Many support firms impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast repairs so you won't be tempted to permit less critical problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small service firms who offer scant documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support reports sent by each consultant to every client. The discipline of documenting and organizing service activity results in more effective support and avoids a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who wonít release vital service information.

  • 24x7 Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock network monitoring services based on MS System Center Operations Manager. MS Operations Manager allows your computer support to be anticipatory instead of reactive. By anticipating potential problems before they result in downtime, network monitoring can save your IT network from painful and costly availability losses.
How Does Our Company Begin Receiving Online Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.

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