Seattle, WA Metro Area Contact Information:

City Street Address Contact Information
Seattle, WA Columbia Tower
701 Fifth Avenue
42nd Floor
Seattle, Washington, 98104
Sales Phone: 206-258-8872

Link: Seattle Network Support Services
Bellevue, WA 11900 N.E. 1st Street
Suite 300
Building G
Bellevue, Washington, 98005
Sales Phone: 206-258-8873

Link: Bellevue Network Support Services

Onsite Network Support for Small Businesses in the Seattle Area
Progent offers onsite support in the Seattle area and can provide expertise with Microsoft, Cisco and VMware products as well as Microsoft Azure connectivity and Amazon AWS cloud integration. On-premises support services for Microsoft technology include Exchange consulting, SQL Server integration help, and Active Directory design and troubleshooting. Progent can also help you set up, optimize, or train your Help Desk based on industry best practices.

Fast and Affordable Online Technical Support for Seattle IT Networks
Immediate Remote Technical Support for Seattle NetworksFor companies located in Seattle or anywhere in Washington, Progent offers online technical support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft qualified professionals have delivered online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to handle challenging networking issues, plus the services of CISSP-certified security experts to handle advanced security architecture and troubleshooting issues.

Progent's remote technical support engineers provide excellent leverage because they have the real-world experience and are equipped with the sophisticated tools necessary to resolve most information system issues rapidly. This lowers direct expenses because solutions require fewer chargeable minutes. Remote help also eliminates the expense of sending a consultant to your site. Your organization benefits additionally in incidental costs by minimizing or eliminating system downtime and related costs resulting from business discontinuity, disgruntled clients, idle workers, and de-focused executives. Progent's extensive online technical support experience is especially helpful for organizations that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's pricing policy for remote help is structured to stretch your IT service dollar. Progent bills per minute for telephone-based consulting, so you pay exclusively for the services that you receive. In contrast to typical online support firms, Progent requires no service activation fee or minimum job duration. Progent's one-minute billing unit and clean policy for billing prevent scenarios where quick fixes somehow end up as major bills. Progent's skill at solving technical issues quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of customized technologies and field-proven methodologies which permit the highest degree of effectiveness for online help and repair for information networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from multiple popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the staff of Progent's Technical Response Center to connect to your company's system without violating corporate security.

Progent's proven service reporting system stores detailed records of all service that Progent's customers have been provided. Progent's team consultants have the benefit of the specifics of services rendered to every customer by any engineer. This archive of anomalies and resolutions is organized as a readily exploitable internal database that enables Progent's online support professionals to share their knowledge company-wide to make sure that the effectiveness of Progent's support grows over time. Progent's high-level accreditations and close associations with key vendors including Cisco and Microsoft make available additional vast technical support knowledge bases and permit fast access to vendors' internal support staff with the result that Progent's remote service specialists can arrive at the most efficient solutions in the least time.

Remote technical services offered by Progent to companies in Seattle and throughout the state of Washington include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a selection of low-cost, flat-rate services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology used by some of the world's leading corporations. Progent's ProSight suite of network monitoring and management services addresses all critical aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to guard endpoints and servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud resources and provides a single platform to manage the entire malware attack lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth security for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also assist you to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup processes and enables fast restoration of critical data, applications and virtual machines that have become unavailable or corrupted due to component failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery specialists can deliver world-class support to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security vendors to provide web-based control and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outbound email, the local gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, enhance and debug their connectivity hardware such as routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating devices that need critical updates, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT staff and your Progent consultant so all looming problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate up to half of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with government and industry security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The interview is designed to assess your company's preparedness to stop or recover quickly from a ransomware incident. Progent will work with you personally to collect information about your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup/recovery environment that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract IT programs. Progent's charges for ongoing development or consulting projects are set according to the qualifications of the engineers involved. Progent's experience with these important fields of information technology enables clients to execute critical projects economically and on schedule. Progent's special online engineering services include:

  • Help Desk Services
    Progent's Help Desk support programs for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Call Center outsourcing support services are ideal for organizations who lack the money or time to build and maintain an internal Call Center but who want quick response from a dependable Call Center with professional telephone assistance as well as the technical depth to escalate the most challenging problems to high-level engineers.

    Progent's Help Desk consulting expertise can support you in creating an efficient new Help Desk or enhancing your established organization, evaluating or enhancing Call Center application software to handle the particular demands of your corporation, or providing temporary online personnel to work with your existing Call Center group during demanding scenarios such as software migrations, mass updates, or rolling out brand new applications.

    Progent's Help Desk Call Center team of veteran information technology consultants offers your workers in Seattle or anywhere in the state of Washington quick access to a large support resource with extensive background providing phone consulting and online repair service for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center perception as a crucial enabler of business performance, and Progent's goal is to resolve rather than just report IT issues.

  • Business Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Experts staff can supply remote advanced consulting expertise and education in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for Microsoft applications such as CRM, MS Project, Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's consulting, programming, and education services, visit Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of System Center 2016, extend or optimize your current one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Seattle, or anywhere in the state of Washington, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to accommodate your environment so your computer maintenance is proactive and automated. By uncovering looming issues before they evolve into downtime, automated monitoring can ward off inconvenient and expensive service failures. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft Windows systems, or systems based on multiple OS platforms.
How Your Seattle Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Nationwide Online Support, call 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Seattle or throughout the state of Washington, Progent's online computer support specialists can provide professional and cost-effective system help whenever your company needs it. More than 15 years of offering remote technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to fine tune remote connectivity technology to fix computer problems rapidly while eliminating the cost and lost productivity that comes with in-person service calls.

Even if your Seattle office relies on a local freelance consultant or maintains a full time organization that know how to handle the majority of computer issues, Progentís Microsoft certified engineers can still offer a convenient and seamless virtual expansion of your on-site resources for situations when your usual service personnel either lack the availability or the knowledge to solve unexpected system crises or particularly complex integration problems.

Benefits of Progent's IT Support for Organizations in Seattle
Progent's remote support services allow your Seattle organization to have the benefits of immediate, enterprise-class network support without the cost of maintaining an in-house IT organization. Your information system will derive greater strategic worth by being increasingly reliable, efficient, and protected. Advantages to your business include:

  • Seamless virtual expansion of your local support resources
    With most organizations in Seattle or anywhere in Washington, local computer service providers, whether represented by outside consultants or an internal maintenance staff, can take care of the majority of network problems. On the other hand, major troubles may spring up when your regular support personnel are too busy or unavailable, and some problems may be associated with IT products that is beyond the scope of your usual support people. In these instances, Progent's on-call service professionals provide a convenient, fast, and affordable solution to supplement your regular help and to transfer useful knowledge to improve your capability to handle future problems in-house.

  • Less Dependence on Freelance Consultants
    For IT maintenance, smaller organizations commonly depend on individual freelance consultants. While freelance service people carry smaller internal costs than larger support firms and can often charge lower rates, they are sometimes overextended, making it difficult to respond rapidly to urgent situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in training, the absence of reserve help may force your business to wait for help during an IT crisis. As your company grows, network downtime and trouble with critical applications are more expensive. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers a ready source of backup support expertise to insure your network stays up and running.

  • Create a Scalable Basis for Seamless Expansion
    Businesses often start with an information architecture implemented on a shoestring budget. Lacking a proper framework, slap-dash repairs can get piled onto a shaky foundation. As a company grows, stability and expandability problems can impede the success of the organization. These badly designed systems require careful assessment, smart long-term planning, and extensive IT knowledge to evolve to a network infrastructure that can provide the solid foundation to meet critical business requirements and ease future expansion.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller offices require guidance and technical training to negotiate an increasingly complicated array of product options available for accelerating business growth and improving productivity. Businesses hardly need a network engineer who is attempting to earn a commission on a certain vendor's products. IT support and product selling can result in a scenario where the proposed solution is built around a predetermined technology instead of the true requirements of a client. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to align technical consulting with the best interests of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support company and Progent's staff size, breadth of technical knowledge, fine tuned remote support tools, and understanding of corporate IT allow companies to escape the limitations of exclusive dependence on smaller service firms, independent freelance service providers, or over-stretched internal resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of hands-on professional experience, at the forefront of network service, executing a wide range of technical tasks for a large array of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into shared leading practices standards that Progent teaches its support staff. This means that you get not only expert technical skills, but also a consultant with proven approaches for applying computer knowledge to fix actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-premises visits by the minute. Consequently, you pay exclusively for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no initialization charge and asks no retainer for support services provided during normal working hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you won't be forced to permit simple problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or small service firms who offer minimal documentation or specifics of services performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports sent by each consultant to each client. The practice of detailing and organizing support records results in more efficient support and eliminates a slew of common misfortunes such as when a support customer is virtually held captive to a consultant who wonít release vital service information.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock network tracking services based on MS Operations Manager. MS System Center Operations Manager causes your network support to be proactive instead of reactive. By uncovering possible problems before they cause downtime, network monitoring can save your information network from painful and expensive service losses.
How Does My Business Start Receiving Online Network Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.















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