Remote Network Consulting for Seattle Small Business Network Systems
For small organizations and new ventures in Seattle or throughout the state of Washington, Progent's online network support engineers are ready to deliver expert and cost-effective system help the moment your business requires it. Long experience delivering online repair services has led to Microsoft Gold status for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online access tools to fix IT problems quickly while avoiding the expense and lost productivity that comes with on-site support calls.
Even if your Seattle small business deals with a local freelance consultant or employs a full time organization that know how to handle typical network issues, Progent’s Microsoft and Cisco certified engineers offer a convenient and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the time or the expertise to fix unexpected network crises or especially complex integration projects.
Features of Progent's Online Computer Support for Seattle
Progent's phone support, remote repair, system security consulting, and network management services give small offices in Seattle or anywhere in the state of Washington the greatest leverage for your IT investment. Whether you need occasional phone support and Internet-based network repair or ongoing Help Desk outsourcing services and network management, Progent's professionals can provide your small business world class network support while allowing you to avoid the cost and hassle of maintaining a large internal IT staff. Key features of Progent's National Remote Support program include:
Fast Telephone Access to Microsoft Certified Professionals
Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to small offices in Seattle and is also ideal for networks in more remote areas of Washington that have a limited supply of technicians with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Gold Partner support company, Progent has the use of a wide range of Microsoft support utilities, technical databases, and on-going training.
By the Minute Billing to Reduce Expenses
Progent offers online support on a minute-by-minute billing plan, so you are charged only for the services you use. Progent has no minimum fee for phone service and requires no ongoing retainer. This protects you from paying big invoices for quick fixes.
Availability of Cisco Certified Network Architecture Specialists
As a Registered Partner for Cisco, Progent can provide the services of on-staff professionals with skill in planning, implementing, and supporting networking environments powered by Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build high-speed, high-availability, and protected connectivity for local and remote networking.
By offering a convenient centralized resource for network generalists and application experts, Progent can deliver timely, cost-effective, and thorough IT solutions that address the specific needs of your company.
Sophisticated Online Access Tools
Secure remote connectivity permits Progent's support professionals to see precisely what your users see. This makes it possible to produce fast fixes to problems that could otherwise require an expensive personal service call. Sophisticated remote connectivity tools and expert engineers together enable Progent to repair most IT problems rapidly and affordably. Progent is a pioneer in online support and remote system monitoring.
Compatibility with Mainstream VPN Gateways
Progent supports secure VPN connectivity for gateways from leading VPN providers including Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.
24-hour Support for Maximum System Uptime
For small businesses with mission-critical applications, Progent can provide 24x7 remote support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft's MOM platform, this offering can help produce high system availability.
Help Desk Services
Progent's Help Desk outsourcing programs are designed specifically for budget-constrained small organizations whose workers need immediate access to a Help Desk Call Center with effective phone support and full escalation ability.
Advantages of Progent's Network Help for Small Businesses in Seattle
Progent's remote support services enable your City# small company to experience the advantages of immediate, world-class IT support without the expense of maintaining an in-house IT organization. Your information system will derive added business value by becoming increasingly available, productive, and secure. Advantages to your business include:
Seamless virtual extension of your on-site IT resources
With most small companies in Seattle or anywhere in Washington, local computer support resources, whether represented by outside consultants or a full-time IT staff, can solve typical network problems. On the other hand, major troubles can strike when local support personnel are too busy or unavailable, and some problems may be associated with IT products that is unfamiliar to your usual support technicians. In these instances, Progent's on-call service experts give you a convenient, fast, and economical solution to augment your regular resources and to convey valuable information to increase your ability to deal with future problems in-house.
Less Dependence on Freelance Service Providers
For IT maintenance, small businesses often rely on independent freelance service providers. Although independent consultants carry less overhead than larger support organizations and can often charge lower rates, they are sometimes overbooked, making it impossible to respond quickly to urgent situations. If a freelance consultant is occupied with another client, sick, on vacation, or in class, the lack of reserve help may force your company to go without assistance during an emergency. As your network grows, network unavailability and problems with critical software are more costly. The budget you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers a dependable source of reserve support experts to insure your IT system stays available.
Create a Scalable Foundation for Smooth Expansion
New organizations often begin with an information architecture created on a modest budget. Without a strong framework, slap-dash fixes can get thrown on top of an unstable foundation. When a company grows, stability and expandability issues can impede the productivity of the business. Such badly designed environments require proper assessment, smart strategic planning, and wide technical expertise to upgrade to a system infrastructure that can deliver the solid foundation to handle critical business requirements and simplify future expansion.
Interact with Solution Providers Rather Than Technology Resellers
Small organizations require advice and technical education to navigate through an ever more complicated array of product alternatives available for accelerating business growth and improving productivity. They do not need a computer engineer who is attempting to sell a specific vendor's technology. Network support and product selling can result in a situation where the proposed
solution is designed around a predetermined product rather than the true needs of a client. Progent avoids these dilemmas by selling only services rather than products. This allows Progent to match IT expertise with the real interests of clients.
What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's number of employees, range of IT background, refined remote support tools, and understanding of enterprise networking enable small offices to escape the pitfalls of excessive reliance on smaller service organizations, individual freelance service providers, or over=stretched in-house resources.
Proven Methodology
Progent’s team of Microsoft and Cisco certified experts average longer than a decade of hands-on industry background, in the trenches of IT service, executing a broad range of technical projects for a large array of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support staff. This guarantees that you get not only expert technical capability, but also a consultant with proven approaches for applying computer knowledge to repair actual IT problems efficiently.
Value Pricing
Progent's pricing model is to charge for phone support and in-person help by the minute. Consequently, you owe exclusively for received support. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in areas where Progent offers on-site service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. Also, Progent imposes no startup charge and asks no retainer. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast repairs so you won't be tempted to allow simple problems to fester.
Full Documentation of IT Services
Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all billed services. Unlike some independent consultants or small service firms who offer minimal documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation sent by each staff member to each customer. The practice of documenting and archiving service records allows more efficient service and eliminates a slew of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent faces few competitors. Companies who utilize trusted freelance service providers or who employ internal support personnel benefit when Progent passes on information about new technology and tested processes to make their IT environments more reliable, secure, and productive.
24x7 Network Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to provide round-the-clock remote monitoring services based on Microsoft Operations Manager. MOM allows your network support to be proactive rather than reactive. By revealing possible issues before they cause lost productivity, system monitoring can save your information network from painful and costly availability disruptions.
How Does Our Company Begin Getting Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for network support, visit Immediate Emergency Support.
Progent’s Microsoft certified experts offer small and medium size businesses enterprise-class consulting support for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows you to deliver critical software quickly and reliably to appropriate users, lower software expense and stay compliant by understanding patterns of usage, improve Windows security by increasing your awareness of weak points and by delivering targeted updates, manage your mobile workforce through industry standards independent of connection or location, and reduce operational costs by efficiently exploiting the administrative capabilities incorporated into Windows. Progent’s SMS engineers can show you how to use SMS economically for automated software and application deployment, security patch control, and asset tracking management including program and hardware inventory.
Progent's Virtual Help Desk Call Center services are an integrated extension of your internal IT support organization. This can include advanced call center services such as a dedicated phone number with custom greeting. Progent can also send calls automatically to staff members who are specially set up and trained to handle your account. In addition, Progent's Help Desk Call Center staff can use trouble tickets with any client trouble ticket system for smooth integration with your internal network services group. Benefits of Progent's Virtual Network Support Helpdesk services include high-end Microsoft Help Desk Call Center expertise the minute you call, seamless expansion of your internal support staff, front-line help for urgent client issues, and by-the-minute billing.
Progent offers several essential kinds of Helpdesk support : Microsoft and Cisco Helpdesk Outsourcing Support Services, Virtual Helpdesk Services, and Help Desk Process Consulting and Staffing. Progent is a Microsoft and Cisco Certified Partner and Progent's Help Desk team of authorized Microsoft professionals gives your clients convenient access to a reliable technical resource with years of experience providing phone support and online repair for networks based on Microsoft products. Progent's concentration is on earning the support Call Center a positive image as a solid contributor to company productivity. Progent's goal is to resolve and not simply record problems.
E-Mail Guard from Postini provides continually upgraded spam and virus blocking, content filtering, and protection from e-mail-borne DHA attacks and denial of service attacks. Progent is a Postini aggregator and support firm. If your business is too small to purchase for a standard Postini license, you can still get access to Postini’s Perimeter Manager technology through Progent’s E-Mail Guard antispam and virus defense service offering. Progent’s expert email protection professionals can show you how to devise an email security strategy that features spam filtering and virus defense products and policies.
Progent offers national remote help and consulting services for businesses who operate networks based on variants of Linux or whose IT systems include a mix of Linux platforms/Linux and Microsoft technology. Remote IT help provides optimum leverage for your IT budget by protecting user efficiency and limiting the time charged for network repair services. Advanced remote access technology and experienced technicians and engineers combine to enable Progent to solve the majority of network issues without wasting time and expense by going to your location. In the vast majority of cases your IT issues can be remediated by telephone or through a combination of phone help and remote connectivity. Progent can put you in touch with Cisco certified CCIE network experts and CISA and CISM certified security professionals to help you with the toughest system issues.
Progent's Cisco-qualified network engineers can assist you to use Cisco's network management utilities along with a selection of powerful third-party applications to build a complete network management solution to keep your environment operating reliably, conserve expensive resources, protect your data, revive rapidly from device failure or deliberate assaults, and enable you to expand or repurpose valuable resources intelligently and affordably as your company grows.
Microsoft Windows SUS allows IT administrators to install and track the latest Microsoft patches and security releases to Windows Server 2000, Microsoft Windows Server 2003, and Windows XP platforms. By using Microsoft Windows Server Update Services, IT personnel can completely and effortlessly manage the installation of patches that are released through Microsoft Update to servers and workstations in a company. Progent can assist you with technical details of the initial configuration of Microsoft Windows Server Update Services such as planning the Microsoft Software Update Services deployment, setting up client's computers, establishing the Group Policy parameters, and ensuring your Microsoft Windows Server Update Services GPO is linked to an Active Directory container that makes sense for your system environment.
Progent can show you how to plan a viable Wireless LAN topology, select appropriate products, and configure access points, 802.11 wireless LAN adapters, wireless bridges, antennas and various wireless accessories. Progent can also show you how to create a thorough wireless network security strategy that is well aligned with the security plan for your entire corporate network.
Progent's certified engineers offer technical support and network consulting services for Microsoft Exchange Server 2003, Microsoft Windows 2003 Server, and for the complete family of Microsoft server platforms. Progent's migration, integration, management, and troubleshooting expertise for Exchange Server include system design, deployment, project management, local and off-site technical support, Help Desk Call Center support, certified security consulting, and comprehensive network management outsourcing.
Progent offers access to Cisco switches experts to deliver seasoned network design and troubleshooting services for information networks based on Cisco switching products. Cisco switches offer cutting edge QoS to help ensure that data traffic is identified and ranked, and that bottlenecks are minimized. Configuration of Quality of Service for a Cisco switch is greatly simplified through automatic QoS, a feature that detects Cisco IP phones and automatically programs the switch for the necessary sorting and egress staging. This optimizes traffic prioritization and system availability without forcing your IT department to design a complex switch configuration. Through the Cisco Catalyst switches for small and medium-sized companies, Cisco allows customers to reap the full advantages of putting intelligent services into their IT networks. A Cisco network switch makes it possible to deploy capabilities that make the network environment consistently available to accommodate real-time tasks, scalable to support growth, secure enough to guard sensitive information, and capable of classifying and managing data flows. Progent’s Cisco-certified IT consultants can help you select and deploy a Cisco Ethernet switch to optimize your system's performance and availability.
Progent’s management reporting professionals offer experience in Crystal Reports, FRx, and Microsoft Access reporting software. Progent can also show you how to set up the server, communications and protection foundation needed to maintain a state-of-the-art reporting system. Progent’s reporting consultants can be especially helpful in assisting you to combine data from multiple data repositories including Access, Excel, XML, OLAP, SQL and a broad array of accounting tools and enterprise management software.
Progent’s staff of Microsoft and Cisco certified consultants average more than a decade of real-world professional experience, at the front lines of IT service, performing a broad range of IT projects for a large array of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support personnel. This means that you get not only expert technical skills, but also a support engineer with field-tested approaches for applying computer knowledge to fix real-world network problems rapidly.
