Immediate Remote Technical Support for Seattle Computer Systems
Fast Remote Consulting for Seattle NetworksFor companies in Seattle or anywhere in the state of Washington, Progent provides remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft qualified engineers have provided remote troubleshooting to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to solve challenging networking issues, plus the services of CISSP-certified security consultants to help with high-level security architecture and diagnostic jobs.

Progent's remote technical support engineers provide excellent leverage because they have the practical experience and have access to the advanced technology necessary to resolve the majority of network problems rapidly. This lowers direct costs since service calls require fewer billable minutes. Remote support also eliminates the expense of sending an engineer to your location. Your organization saves even more in incidental expenses by minimizing or avoiding system downtime and associated costs resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote consulting expertise is particularly important for businesses that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's billing policy for remote help is structured to leverage your network support dollar. Progent charges by the minute for phone assistance, so you pay just for the services that you actually get. Unlike many remote support organizations, Progent asks for no startup charge or minimum payments. Progent's one-minute granularity and simple policy for pricing avoid situations where quick fixes manage to end up as large invoices. Progent's skill at handling problems efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned a set of optimized tools and proven methodologies that permit the highest level of efficiency for remote consulting and troubleshooting for IT networks of any size. Progent offers safe Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the experts of Progent's Technical Response Center to access your network remotely without compromising system security.

Progent's advanced technical support reporting system includes extensive histories of all support that Progent's clients have received. Progent's staff service personnel have the benefit of the records of support delivered to every Progent client by any consultant. This database of anomalies and repairs is structured as a conveniently retrievable support knowledge base that permits Progent's remote support professionals to communicate their knowledge company-wide to make sure that the value of Progent's technical support improves over time. Progent's advanced certifications and formal partnerships with major technology companies including Cisco and Microsoft make available other extensive technical databases and allow priority response from manufacturers' in-house product engineers so Progent's remote consulting specialists are able to find optimal resolutions in the least time.

Remote support services offered by Progent to businesses in Seattle and anywhere in the state of Washington include:

Special Support Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special information technology programs. Billing charges for longer-term development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's experience with these important areas of information technology enables clients to execute critical initiatives economically and on schedule. Progent's project-based online consulting services include:
  • Help Desk Services
    Progent's Help Desk Call Center support alternatives for businesses with environments based on Windows, Cisco, Mac OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Call Center outsourcing support services are intended for businesses who don't have the money or time to create an in-house Help Desk Call Center but who require quick response from a reliable Help Desk Call Center with proficient phone assistance as well as the ability to escalate complex trouble tickets to high-level consultants.

    Progent's Call Center consulting support can support you in creating an efficient new Help Desk Call Center or improving your established one, evaluating or modifying Help Desk software products to address the unique demands of your corporation, or providing occasional online personnel to reinforce your in-house Help Desk Call Center group to deal with demanding situations like software transitions, major upgrades, or installing new applications.

    Progent's Help Desk team of seasoned information technology consultants offers your computer users in Seattle or anywhere in the state of Washington fast contact with a reliable support group with years of experience providing phone help and remote repair service for IT systems that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk Call Center perception as a major enabler of business productivity, and Progent's target is to fix instead of just annotate network issues.

  • Business Applications Support: Education, Programming, and Troubleshooting
    Progent's Applications Consulting Group offers remote advanced consulting expertise and education in specific application areas such as ERP, MRP, custom financial systems, and CRM. Progent also offers consulting, customization, and training for familiar Microsoft applications including Microsoft CRM, Microsoft Project, Word, and Microsoft Office Excel. To read more about Progent's expertise, custom development, and training services, refer to Progent's Applications Experts Group.

  • ProSight DPS Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates and monitors your backup processes and allows rapid recovery of critical files, apps and VMs that have become lost or damaged as a result of component breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements like IPPA, FINRA, and PCI and, when necessary, can assist you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide world-class remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center 2016, extend or tune an existing one, migrate smoothly from an earlier version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Seattle, or anywhere in the state of Washington, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can customize Operations Manager to fit your business so your network support is proactive rather than reactive. By anticipating emerging issues before they grow into full-scale emergencies, system monitoring can head off inconvenient and costly service failures. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft Windows networks, or networks that support a combination of platforms.
How Your Seattle Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent online support with Windows, Apple Mac, or Linux networks, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Seattle or throughout the state of Washington, Progent's online computer support specialists are ready to provide professional and cost-effective system support the instant your organization has to have it. More than a decade of providing remote technical assistance has led to Microsoft Gold status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to refine online access tools to repair network problems quickly while eliminating the expense and lost productivity that comes with on-premises service visits.

Even if your Seattle organization has a regular independent consultant or maintains a full time IT staff that can deal with the majority of computer issues, Progentís Microsoft certified engineers can provide an easy and transparent virtual expansion of your local resources in cases when your regular IT support personnel either don't have the time or the expertise to handle sudden system emergencies or especially tough integration problems.

Advantages of Progent's Network Help for Businesses in Seattle
Progent's online IT consulting services enable your Seattle business to experience the benefits of immediate, enterprise-level IT support without the expense of maintaining an in-house IT staff. Your information system will acquire greater strategic value by being more reliable, productive, and secure. Advantages to your company include:

  • Seamless remote extension of your on-site support resources
    With most companies in Seattle and throughout Washington, local computer support providers, whether represented by freelance consultants or a full-time maintenance staff, can deal with the majority of technical problems. However, major troubles sometimes spring up when your regular support personnel are overstretched or absent, and some problems may be associated with IT products that is beyond the scope of your onsite service people. In these situations, Progent's on-call service professionals give you a convenient, fast, and budget-friendly solution to supplement your regular help and to pass on valuable information to improve your ability to deal with downstream issues locally.

  • Reduced Dependence on Individual Consultants
    For network maintenance, smaller organizations often depend on independent freelance consultants. Although independent consultants carry smaller overhead than larger consulting organizations and can afford to charge lower rates, they are sometimes overbooked, making it hard to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, ill, on vacation, or in training, the lack of reserve help may require your business to go without assistance during an emergency. As your company expands, system unavailability and trouble with critical applications become more expensive. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a dependable source of reserve service expertise to insure your network stays up and running.

  • Create a Scalable Foundation for Seamless Growth
    Companies often begin with an IT architecture created on a modest budget. Lacking a proper framework, slap-dash fixes often get thrown on top of a weak foundation. When a network grows, reliability and expandability issues can impede the success of the organization. These poorly built environments need proper analysis, intelligent long-term planning, and broad-based technical expertise to evolve to a system architecture that can offer the solid foundation to meet current business demands and ease future expansion.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller organizations require advice and technical training to negotiate an increasingly complex array of technology alternatives capable of accelerating business growth and enhancing productivity. They hardly need a computer engineer who is attempting to resell a specific vendor's technology. IT consulting and product sales can result in a scenario where the proposed solution is built around a profitable technology instead of the true requirements of a business. Progent eliminates these conflicts of interest by selling just services instead of products. This allows Progent to align technical expertise with the real interests of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, depth of technical experience, refined support tools, and understanding of enterprise networking allow companies to escape the pitfalls associated with excessive dependence on smaller consulting organizations, individual freelance consultants, or limited in-house resources.

Progent stands out by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average longer than a decade of hands-on professional background, at the forefront of IT support, performing a wide range of IT projects for an extensive array of clients. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting team. This ensures that you get not just expert IT skills, but also a support engineer with field-tested approaches for applying computer knowledge to solve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-site help by the minute. Consequently, you owe only for delivered services. Progent does not demand a higher rate for after-hours or urgent service, and within California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no initialization fee and asks no retainer for services provided during regular business hours. Many service firms impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids large invoices for quick repairs so you will not be forced to permit simple problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all delivered services. Unlike some freelance consultants or small support organizations who provide scant documentation or specifics of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support reports transmitted by each consultant to every client. The practice of detailing and archiving service activity allows more effective service and avoids a variety of typical problems such as when a support client is effectively held captive to a consultant who wonít let go of the keys to the kingdom.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to provide 24x7 system monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating possible issues before they cause downtime, system monitoring can save your information network from stressful and costly availability losses.
How Does My Business Begin Receiving Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.

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