Fast and Affordable Remote Troubleshooting for Seattle Networks
Fast Phone Support for Seattle NetworksFor companies in Seattle or anywhere in the state of Washington, Progent provides remote technical support for computer systems based on Microsoft Windows, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft qualified engineers have provided online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, plus the assistance of CISSP and CISM-certified security engineers to handle high-level security design and diagnostic jobs.

Progent's online support experts offer excellent leverage because they possess the real-world background and are equipped with the advanced tools required to resolve the majority of information system problems rapidly. This lowers immediate expenses because service calls accumulate fewer billable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your company benefits additionally in incidental expenses by reducing or eliminating network downtime and related costs stemming from business discontinuity, disgruntled clients, unproductive workers, and de-focused executives. Progent's extensive remote technical support know-how is particularly valuable for businesses that are dependent on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an alternative.

Progent's billing model for remote help is structured to stretch your IT service dollar. Progent bills per minute for phone consulting, so you pay exclusively for the services that you actually get. In contrast to typical online service companies, Progent asks for no service activation fee or minimum payments. Progent's one-minute granularity and clean policy for billing prevent scenarios where quick repairs somehow end up as big bills. Progent's penchant for dealing with technical issues quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of optimized tools and proven methodologies which promote the maximum degree of efficiency for online engineering help and troubleshooting for IT systems of any size. Progent provides safe VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's remote service group to link to your company's computer system without violating system security.

Progent's proven customer support database application maintains thorough histories describing the service that Progent's customers have received. Progent's staff consultants have access to the history of all help delivered to every Progent customer by every consultant. This database of anomalies and repairs is stored as a conveniently accessible support database that allows Progent's remote support experts to share their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves daily. Progent's advanced accreditations and close partnerships with major technology companies such as Cisco and Microsoft make available additional vast support knowledge bases and permit priority access to manufacturers' internal support staff with the result that Progent's remote consulting experts can determine the most efficient resolutions promptly.

Online support services available from Progent to customers in Seattle and anywhere in the state of Washington include:

Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects. Progent's rates for ongoing development or consulting tasks are determined based on the qualifications of the consultants required. Progent's experience with these special fields of computer technology enables customers to execute critical initiatives within budget and on time. Progent's special remote consulting services include:
  • Call Center Support
    Progent's Help Desk Call Center service options for organizations with environments that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk outsourcing services are ideal for companies who lack the money or time to build and maintain an internal Help Desk Call Center but who need quick response from a reliable Help Desk with proficient telephone assistance as well as the technical depth to escalate complex tasks to advanced engineers.

    Progentís Virtual Call Center is intended for larger businesses and acts as a transparent reinforcement of your current Help Desk resources. Progent's Virtual Help Desk can act as a an escalation option for the toughest network problems, or be available in hectic situations when your ordinary service providers are too busy.

    Progent's Call Center staff of experienced network experts offers your customers in Seattle or anywhere in the state of Washington quick communication with an effective network service group with years of experience delivering telephone-based consulting and online troubleshooting for IT systems based on Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk Call Center perception as a significant driver of business success, and Progent's target is to fix instead of just document network issues.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts Group offers phone-based professional consulting expertise and training in specific application fields including ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for Microsoft applications such as CRM, MS Project, Office Word, and Office Excel. For more information concerning Progent's expertise, custom programming, and training offerings, see Progent's Business Application Experts Team.

  • Remote Network Monitoring Services
    Progent can provide businesses in Seattle, or anywhere in the state of Washington, remote network and server monitoring support powered by System Center Operations Manager, customized by Progent for your environment so your computer maintenance is proactive rather than reactive. By exposing looming trouble spots before they grow into crashes, system monitoring can minimize inconvenient and costly network crises. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X systems, Windows networks, or systems powered by multiple platforms.
How Your Seattle Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent online help with Microsoft Windows, Mac OS X, or Linux/UNIX environments, go to Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Seattle or anywhere in the state of Washington, Progent's online computer support engineers are ready to deliver professional and affordable IT help whenever your business needs it. More than a decade of providing online tech support has led to Microsoft Gold Partner status for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to refine remote access technology to solve IT problems rapidly while avoiding the cost and lost time that comes with on-site service calls.

Even if your Seattle organization relies on a local freelance consultant or maintains a full time organization that know how to deal with ordinary computer problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless remote extension of your on-site resources for situations when your usual IT support personnel either lack the time or the experience to resolve unexpected system emergencies or particularly complex integration projects.

Benefits of Progent's IT Support for Companies in Seattle
Progent's online support services allow your Seattle organization to realize the advantages of on-call, enterprise-grade network support without the expense of maintaining a full-time IT organization. Your network will derive greater business worth by being more reliable, efficient, and secure. Benefits to your business include:

  • Convenient virtual expansion of your local support resources
    For most offices in Seattle or anywhere in Washington, local computer service resources, whether consisting of outside consultants or an internal IT staff, can resolve typical technical issues. On the other hand, serious problems sometimes occur when your regular resources are overstretched or unavailable, and some trouble may stem from IT products that is unfamiliar to your usual service people. In these situations, Progent's online support professionals offer a convenient, quick, and budget-friendly way to supplement your local resources and to pass on useful knowledge to improve your capability to resolve future issues locally.

  • Less Reliance on Individual Service Providers
    For network support, smaller companies commonly depend on independent freelance consultants. Although freelance consultants have less overhead than larger support firms and can afford to charge lower rates, they are occasionally overextended, making it impossible to respond rapidly to urgent situations. If an independent service provider is busy with another customer, sick, on vacation, or in class, the lack of backup personnel may require your business to wait for help during an emergency. As your company grows, system downtime and problems with vital applications become more costly. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent offers a ready source of backup service experts to insure your IT system remains available.

  • Create a Scalable Foundation for Seamless Growth
    Organizations often begin with an information architecture created on a modest budget. Without a proper framework, slap-dash fixes can get piled on top of an unstable foundation. When a company grows, reliability and scalability issues can hinder the productivity of the organization. Such poorly designed environments need proper assessment, smart long-term planning, and broad-based technical expertise to evolve to a network infrastructure able to offer the solid foundation to meet current business demands and facilitate downstream expansion.

  • Interact with Solution Providers Instead of Technology Vendors
    Smaller offices require guidance and technical training to navigate through an ever more complicated array of technology options available for accelerating business success and improving efficiency. They hardly need a computer engineer who is motivated to sell a certain vendor's products. IT consulting and product sales can result in a scenario where the proposed solution is designed around a profitable product instead of the genuine needs of a client. Progent avoids these conflicts of interest by selling just services rather than products. This enables Progent to match technical consulting with the real interests of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, range of technical background, fine tuned remote support software, and understanding of corporate IT allow offices to avoid the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of hands-on industry experience, at the forefront of IT support, executing a wide range of IT tasks for an extensive mix of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting personnel. This means that you get not only expert technical capability, but also a support engineer with field-tested methods for using computer knowledge to repair real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-premises help per minute. Consequently, you are billed exclusively for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in areas where Progent provides on-site support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and asks no retainer for support services provided during normal business hours. Many service firms impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast repairs so you will not be tempted to allow simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to handle problems that are within their scope, Progent is able to concentrate on offering high-value services where Progent has few competitors. Businesses who work with familiar independent service providers or who maintain in-house support staffs benefit when Progent transfers knowledge about new technology and tested processes to make their networks more robust, protected, and efficient.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to offer 24x7 remote monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By anticipating possible problems before they cause lost productivity, system monitoring can save your information network from stressful and expensive availability disruptions.
How Does My Business Begin Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.

© 2002- 2017 Progent Corporation. All rights reserved.