Fast Remote Technical Support for Seattle Computer Networks
Immediate Online Help for Seattle NetworksFor organizations located in Seattle or anywhere in the state of Washington, Progent provides remote help for information systems based on any mix of Microsoft, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft certified professionals have delivered online support to businesses in every state in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure problems, plus the services of CISSP and CISM-certified security consultants to handle high-level security design and troubleshooting jobs.

Progent's online support experts offer excellent leverage because they have the real-world experience and have access to the advanced technology necessary to resolve most network issues rapidly. Efficient support reduces immediate expenses because solutions use up fewer billable minutes. Remote help also eliminates the cost of sending a consultant to your office. Your organization saves additionally with incidental expenses by reducing or eliminating system downtime and associated losses resulting from business discontinuity, upset clients, idle workers, and distracted executives. Progent's extensive online consulting expertise is particularly helpful in environments that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an option.

Progent's billing policy for online help is designed to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you owe exclusively for the support that you actually get. Unlike many online service organizations, Progent asks for no startup charge or minimum fees. Progent's one-minute granularity and clean model for pricing do away with situations where speedy. minor solutions somehow end up as major invoices. Progent's skill at handling technical issues efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned a collection of optimized tools and field-proven methodologies which promote the highest degree of effectiveness for online technical support and repair for information networks of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the consultants of Progent's Technical Response Center to link to your company's network without violating corporate security.

Progent's proven customer support database application stores comprehensive documentation of the support that Progent's customers have received. Progent's authorized service personnel have the benefit of the details of all help rendered to every Progent client by any Progent engineer. This archive of problems and repairs is structured as a readily accessible support knowledge base that permits Progent's online technical professionals to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services improves daily. Progent's advanced certifications and close relationships with key technology companies including Cisco and Microsoft open up other massive technical knowledge bases and allow fast response from vendors' in-house support staff with the result that Progent's remote service experts can arrive at optimal resolutions promptly.

Remote support available from Progent to clients in Seattle and throughout the state of Washington include:

Special Consulting Services Offered by Progent
Progent can provide the services of seasoned remote consulting experts for contract IT programs. Billing charges for ongoing development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these special areas of computer technology enables customers to execute critical projects economically and on time. Progent's project-based online consulting solutions include:
  • Help Desk Call Center Expertise
    Progent's Call Center programs for companies with environments that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are intended for businesses who don't have the budget to build and maintain an in-house Call Center but who need quick communication with an effective Help Desk Call Center with proficient telephone support as well as the technical depth to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk is designed for larger businesses and serves as a transparent supplement to your current Call Center team. Progent's Virtual Call Center can serve as a an escalation resource for complex technical challenges, or be available in overflow circumstances when your other support engineers are too busy.

    Progent's Help Desk Call Center staff of experienced information technology consultants offers your customers in Seattle or anywhere in the state of Washington rapid assistance from an effective network service group with extensive background delivering telephone-based help and remote troubleshooting for computer environments based on Windows, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's concentration is to give the Call Center the reputation as a key contributor to company success, and Progent's policy is to resolve and not just document technical issues.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting Group provides online professional engineering support and training in specific application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting expertise, customization, and training for familiar Microsoft applications such as CRM, Microsoft Project, Microsoft Office Word, and MS Office Excel. For more about Progent's expertise, programming, and training offerings, see Progent's Business Application Experts Group.

  • Remote Network and Server Monitoring Support
    Progent offers businesses in Seattle, or anywhere in the state of Washington, online computer system monitoring services based on System Center Operations Manager (SCOM), customized by Progent to accommodate your environment so that your network maintenance is proactive and automated. By spotting looming trouble spots before they evolve into crashes, proactive monitoring can head off inconvenient and expensive network breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple Mac networks, Microsoft Windows networks, or environments that support multiple OS platforms.
How Your Seattle Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent remote support with Microsoft, Apple Mac, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Seattle or anywhere in the state of Washington, Progent's phone-based computer support specialists are ready to deliver professional and economical system support the moment your organization has to have it. Long experience offering remote technical assistance has led to Microsoft Gold certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to fine tune remote connectivity technology to fix IT problems rapidly while eliminating the cost and lost time that comes with in-person support calls.

Even if your Seattle business has a local freelance consultant or employs an in-house organization that can deal with typical computer issues, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless remote extension of your local resources for situations when your usual service personnel either don't have the time or the experience to resolve sudden network emergencies or particularly challenging integration problems.

Advantages of Progent's Network Help for Organizations in Seattle
Progent's remote network troubleshooting services allow your Seattle business to realize the benefits of on-call, enterprise-level network support without the cost of managing a full-time IT organization. Your network will acquire added strategic worth by becoming more available, efficient, and secure. Advantages to your business include:

  • Convenient remote expansion of your on-site IT resources
    With most businesses in Seattle or anywhere in Washington, nearby network support providers, whether represented by freelance consultants or an internal IT staff, can solve typical network issues. On the other hand, serious problems might spring up when local resources are overstretched or unavailable, and some problems may stem from IT products that is beyond the scope of your usual service personnel. In these situations, Progent's on-call support experts give you a convenient, quick, and budget-friendly way to augment your local resources and to transfer valuable knowledge to increase your capability to resolve future issues in-house.

  • Less Reliance on Individual Consultants
    For IT support, smaller offices commonly rely on independent freelance consultants. While independent service people have smaller overhead than big support companies and can often charge lower rates, they are often stretched too thin, making it hard to respond quickly to urgent situations. If an independent service provider is occupied with another client, sick, on a trip, or in training, the absence of reserve help may force your business to go without assistance during an IT crisis. As your company grows, system unavailability and trouble with critical software become more costly. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent provides a reliable source of backup service expertise to make sure your IT system stays up and running.

  • Create a Scalable Basis for Smooth Expansion
    Companies often begin with an IT system implemented on a modest budget. Without a proper framework, band-aid fixes can get piled on top of a weak foundation. When a network grows, stability and scalability problems can impede the success of the organization. These poorly built systems require careful assessment, smart long-term planning, and extensive technical knowledge to upgrade to a system infrastructure that can provide the stable foundation to meet vital business demands and simplify downstream growth.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller offices need advice and technical education to navigate through an increasingly complicated maze of product alternatives capable of accelerating business growth and improving productivity. They do not need a network engineer who is attempting to earn a commission on a specific vendor's technology. IT support and product sales can result in a situation where the recommended solution is built around a predetermined technology rather than the true requirements of a business. Progent avoids these conflicts of interest by offering only services instead of products. This allows Progent to match technical consulting with the real interests of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, range of IT knowledge, refined remote support software, and understanding of enterprise networking allow offices to avoid the pitfalls of exclusive dependence on smaller service firms, independent freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • Certified Knowledge of Microsoft's Full Family of Server Platforms
    Progent offers world-class support for Microsoftís powerful server products with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration help, Microsoft Windows Server 2008 integration, Windows Server 2003 maintenance, Microsoft Exchange Server 2016 migration, Exchange 2013 consulting, Exchange Server 2010 management, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2016 migration, SQL Server 2014 consulting support, and Microsoft SQL Server management support.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-site visits per minute. As a result, you pay just for received services. Progent does not impose a higher rate for off-hours or priority service, and within California or in areas where Progent provides on-site support, Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent applies no initialization fee and asks no monthly commitment for services provided during regular business hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for quick repairs so you will not be forced to allow less critical problems to fester.

  • Full Documentation of IT Services
    Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local support firms who offer scant documentation or specifics of services done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the support reports sent by every staff member to each client. The discipline of documenting and organizing support activity allows more effective support and eliminates a variety of typical misfortunes such as when a support customer is effectively held hostage to a consultant who wonít release vital service information.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock network monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they result in downtime, system monitoring can save your IT network from painful and expensive availability losses.
How Does My Business Begin Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.















© 2002- 2017 Progent Corporation. All rights reserved.