Fast and Affordable Remote Technical Support for Seattle Networks
Fast Online Technical Support for Seattle NetworksFor businesses located in Seattle or anywhere in Washington, Progent offers remote help for information systems based on any combination of Microsoft, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified professionals have delivered remote troubleshooting to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to solve complex networking issues, as well as the assistance of CISA and CISM-certified security consultants to handle advanced security architecture and diagnostic issues.

Progent's online technical support experts offer exceptional value because they have the real-world experience and are equipped with the sophisticated tools required to solve most information system issues quickly. This reduces direct expenses since service calls require minimal billable minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your organization benefits additionally with indirect expenses by minimizing or eliminating network outages and associated losses stemming from business disruption, disgruntled clients, idle employees, and distracted management. Progent's advanced remote consulting know-how is especially valuable for organizations that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing policy for online help is designed to stretch your IT service dollar. Progent bills per minute for phone assistance, so you are charged just for the support that you receive. Unlike typical online service organizations, Progent imposes no initialization fee or minimum fees. Progent's per-minute granularity and simple model for billing do away with scenarios where speedy. minor repairs somehow turn into big bills. Progent's penchant for disposing of technical issues quickly means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned an arsenal of optimized tools and field-proven methodologies which allow the maximum level of efficiency for remote technical support and repair for IT systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the consultants of Progent's Technical Response Center to access your computer system remotely without breaching corporate security.

Progent's proven customer support database system keeps detailed records of the support that Progent's customers have been provided. Progent's team service personnel have the benefit of the records of all help rendered to each Progent customer by every engineer. This history of problems and fixes is organized as a quickly retrievable support database that enables Progent's remote technical engineers to communicate their knowledge with the whole team to ensure that the quality of Progent's support services improves over time. Progent's high-level certifications and formal partnerships with key industry leaders including Cisco and Microsoft make available additional massive technical knowledge bases and permit quick access to manufacturers' internal support staff so Progent's online service experts are able to arrive at the best resolutions promptly.

Online technical support services provided by Progent to customers in Seattle and throughout the state of Washington include:

Special Support Programs Available from Progent
Progent offers the skills of world-class remote consulting experts for contract information technology programs. Billing charges for ongoing development or consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these important fields of computer technology allows customers to complete critical projects within budget and on schedule. Progent's project-based remote consulting solutions include:
  • Help Desk Support
    Progent's Help Desk support programs for businesses with environments based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are designed for companies who lack the budget to assemble and manage an in-house Call Center but who need fast response from an effective Call Center with proficient phone assistance as well as the expertise to escalate the most challenging tasks to high-level consultants.

    Progent's Help Desk Call Center consulting expertise can aid you in building an efficient new Call Center or improving your current one, identifying or modifying Call Center software products to address the unique needs of your corporation, or providing temporary phone support staff to supplement your in-house Help Desk team to handle high-demand situations like software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk team of experienced information technology professionals gives your clients in Seattle or anywhere in the state of Washington instant communication with an effective network service resource with extensive experience delivering phone support and remote repair service for IT systems that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk the reputation as a significant enabler of business performance, and Progent's intent is to solve rather than merely document technical problems.

  • Business Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting staff offers online and in-depth engineering support and training in special business application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and training for popular Microsoft applications such as Microsoft CRM, MS Project, MS Office Word, and Microsoft Excel. To find out additional information concerning Progent's consulting, custom programming, and education services, go to Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a previous release of System Center, or debug your System Center solution.

  • Online Network and Server Monitoring Services
    Progent offers businesses in Seattle, or anywhere in the state of Washington, remote network monitoring support powered by System Center Operations Manager, enhanced by Progent to fit your environment so your IT support is proactive and automated. By uncovering potential problems before they grow into network outages, remote monitoring can head off stressful and costly network failures. Progent can also deploy system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft Windows systems, or systems that incorporate a combination of operating systems.
How Your Seattle Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency remote support with Windows, Mac OS X, or Linux/UNIX computer systems, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Seattle or anywhere in the state of Washington, Progent's phone-based network support engineers can deliver professional and affordable IT support whenever your company requires it. More than 15 years of delivering remote technical assistance has led to Microsoft Gold certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine remote access technology to repair computer problems rapidly while eliminating the expense and lost productivity that comes with in-person support calls.

Even if your Seattle office works with a regular freelance support technician or maintains a full time IT staff that can deal with the majority of computer issues, Progentís Microsoft and Cisco certified consultants can still provide an easy and transparent remote expansion of your local resources for situations when your usual IT support personnel either lack the time or the expertise to deal with unexpected network crises or particularly complicated integration problems.

Advantages of Progent's IT Support for Businesses in Seattle
Progent's remote IT consulting services enable your Seattle business to have the benefits of on-call, enterprise-class network support without the expense of managing a full-time IT staff. Your information system will derive added business value by being increasingly reliable, efficient, and secure. Benefits to your business include:

  • Seamless virtual extension of your on-site IT resources
    For most organizations in Seattle or anywhere in Washington, local network support resources, whether represented by independent consultants or an in-house maintenance staff, can resolve the majority of network problems. On the other hand, major troubles may strike when local resources are overstretched or unavailable, and some trouble may involve technology that is unfamiliar to your onsite support technicians. In these cases, Progent's online support specialists give you an easy, quick, and affordable way to supplement your regular resources and to convey useful information to increase your ability to deal with future issues locally.

  • Less Dependence on Individual Service Providers
    For network support, smaller companies often rely on independent freelance consultants. Although independent service people have less internal costs than big service organizations and can often charge lower rates, they are often stretched too thin, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another customer, sick, on a trip, or in class, the absence of fallback help may force your business to go without help during an IT crisis. As your business expands, network downtime and trouble with vital applications become more costly. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides an on-call source of backup support experts to make sure your IT system remains available.

  • Build a Solid Basis for Smooth Expansion
    Organizations typically begin with an information architecture created on a shoestring budget. Without a proper framework, slap-dash fixes can get piled on top of a weak foundation. When a company grows, stability and scalability issues can hinder the productivity of the organization. Such badly designed systems need careful analysis, smart long-term planning, and extensive technical expertise to evolve to a system infrastructure able to deliver the stable foundation to handle current business requirements and ease downstream expansion.

  • Interact with Problem Solvers Instead of Technology Resellers
    Smaller organizations need guidance and technical training to navigate through an ever more complicated array of product options available for accelerating business success and enhancing efficiency. These companies do not need a network consultant who is attempting to resell a certain vendor's products. IT consulting and product sales can result in a situation where the recommended solution is designed around a predetermined technology instead of the true needs of a business. Progent eliminates these conflicts of interest by offering just services rather than products. This enables Progent to match technical expertise with the best interests of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's staff size, depth of IT experience, fine tuned remote support software, and familiarity with corporate IT enable offices to avoid the limitations of excessive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than a decade of hands-on professional background, in the trenches of network service, executing a wide variety of technical tasks for a large array of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting personnel. This guarantees that you get not just expert technical skills, but also a consultant with proven methods for using technical knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site visits per minute. As a result, you are invoiced just for received support. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in regions where Progent provides in-person support, Progent does not bill for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for support services provided during regular business hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with large bills for fast fixes so you won't be tempted to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their scope, Progent is able to concentrate on providing hard-to-find skills where Progent has few competitors. Companies who work with trusted independent consultants or who maintain in-house IT staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their IT environments more robust, protected, and productive.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few support firms to offer round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory instead of reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your information network from painful and costly service losses.
How Does Our Company Begin Receiving Online Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.

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